BEST WESTERN Hotel Rochester Marketplace Inn,  Rochester

3.5/5  - based on 350 guest reviews.
940 Jefferson Road, 14623-3214, Rochester, United States - See map
+1 585 427 2700 +1 585 427 8504

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
based on 350 traveler reviews
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Discover this charming Rochester, New York hotel minutes away from the Blue Cross Arena and the Sea Breeze Amusement Park® and many outdoor recreational activities including: hiking, biking and golfing. Located off the New York State Thruway in east central New York, the Best Western Rochester Marketplace Inn is proud to offer friendly customer service and sophisticated accommodations. This hotel features 98 well-appointed guest rooms. each fully equipped with free high-speed Internet and cable satellite television featuring HBO®. Guests will enjoy an array of amenities including a complimentary full breakfast, fitness center, guest laundry, and a business center. The Best Western Rochester Marketplace Inn is conveniently located minutes away from the Greater Rochester International Airport, a variety of popular restaurants and several educational institutions. Families visiting the Rochester area will enjoy spending the day at the Sea Breeze Amusement Park® or Seneca Park Zoo. This convenient downtown location is close to corporate locations including Bausch & Lomb, Xerox® and Kodak. Both the Rochester Institute of Technology and the University of Rochester are within three miles of this New York hotel. Rochester is also home to many local events such as the Corn Hills Arts Festival, the Xerox® Rochester International Jazz Festival and the Rochester Lilac Festival. The friendly, helpful staff at the Best Western Rochester Marketplace Inn is ready to ensure a fun-filled memorable stay in Rochester, New York. Make a reservation today and save! Enjoy your stay.

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Room 1

Guest reviews


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based on 350 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
104
Verygood
 
112
Medium
 
74
Poor
 
35
Horrible
 
25
Business Business 75
Couples Couples 65
Family Family 150
Friends getaway Friends getaway 20
Solo travel Solo travel 25
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Rochester Marketplace Inn,Rochester
  • 5
    « Excellent for the price and location »

    Superb and attentive staff, clean and comfortable room, decent complimentary breakfast, easy parking, all was very good. Have stayed there before, and will do so again. Absolutely no problems. (Great cookies upon our arrival!)

    5
    « Business training »

    I stayed for 4 nights. The room was clean and was close to the business I had to go back and forth to. The front desk people were very friendly. I love that they put me on the first floor. I would definitely stay there again.

    5
    « Renovations look great »

    I have stayed here several times during the renovation and tolerated the problems that come with it. The completion makes a good impression. The breakfast area is now huge and very inviting. Rooms are very large and well equipped. A very good hotel.

    3
    « Good Front Desk Needs work elsewhere »

    The hotel is in a good location for the business traveler. The people at the front desk are very courteous The breakfast was mixed, first day was good second day eggs were cold. Coffee is terrible. Exercise equipment needs upgrade

    4
    « Good value big room tiny bathroom »

    Prepaid for hotel so booked a week or so in advance and got a great price. Very comfortable bed, good space with a micro, fridge and good work table, however a tiny bathroom making for difficult morning maneuvering for a couple. We always appreciate a fitness room, and the one here is more than adequate. Large,clean lobby with a decent breakfast that was better than most chains. Only negative was desk person who checked us in on arrival . He clearly wanted to be somewhere else and probably should be. On the other hand, the woman taking care of the breakfast area in the morning was lovely, pleasant and most efficient. Would definitely stay again.

    2
    « Cheap stay, Cheap experience. »

    The old saying goes, you get what you pay for. Well here I think you get even less than you pay for. The lobby and gathering area were average, the carpet in the hallways and rooms was old. None of the rooms had door seals at the bottom. All had the carpet ripped out in one strip were a door seal should be, leaving exposed cement. The rooms were average or below average. It wasn't a bad place to stay but for over one hundred dollars a night I expected slightly more facilities or amenities. There was no pool, there was not shuttle or transportation help, the breakfast ended at 10am on the dot. The employees were the one saving grace of this hotel. They were friendly nice and helpful, despite having a lack of resources at their disposal. They did the best they could with what they had. I would not recommend staying here, I would pay the extra $30,$40, even $50 a night to stay somewhere else. There was a double tree across the street. I'm sure they have door seals on their rooms.

    4
    « Best »

    I like Best Western hotels, because, unlike the bigger hotels, there's a more Homey feeling, and they are considerably more affordable. A couple of problems, in the bathroom, but overall a pleasant Day Trip for me.

    3
    « Good value, bathrooms need some work »

    The remodel was still in process when we stayed, although I was told it was 95% complete. Wallpaper was peeling and clearly still to be changed near elevators. Room was clean and updated. Unfortunately the bathrooms were not remodeled. Plumbing fixtures under toilet were in poor condition. Cigarette burn on bathtub. Water control knob for bath was loose and in poor condition. It was still a good value for an overnight and convenient to RIT for a college visit.

    2
    « Hotel expensive for what you get under construction, no pool »

    We stayed two nights at this hotel because it was busy weekend in the city. Lobby is nicely redone and the breakfast area was bright and clean. We stayed in a renovated room but the wall paper and base boards must still be old as they were pulling away from the walls. Bathroom very small and dingy. Hallway walls still look run down. Other basic hotels in Henrietta are less expensive and offer more (pools). Staff were very helpful. A redeeming quality! A work in progress shouldn't charge so much.

    4
    « Decent Hotel That Allows Pets »

    It is difficult to find a decent, clean hotel that allows pets. We were very pleased with the room. It was surprisingly spacious and clean. We have a little Bichon Bolognese we occasionally travel with and he seemed to be as comfortable as we were. The desk and breakfast area staff were very nice and helpful. Breakfast was fine and just what we needed to start our day. There were eggs, breakfast meat, and yogurt which was good for my husband who has celiac disease and cannot eat any type of bread item. We would definitely stay here again.

  • 3
    « Best Western »

    Very affordable option for overnight stay...Quiet, inexpensive quality clean room. No frills, so just basic quality room . Great location and a lot cheaper than hotels near by....Easy check in and check out. If looking for hotel with great location no frills, inexpensive stay this is the one for you

    3
    « Under Construction »

    Before you book, check the status of the construction at this place. It was inconvenient to enter and exit the room. Instead of walking thru the hotel, we had to walk around the outside of the building and re-enter thru a side door with our key (which did not always work....so we had to go around outside once again and get new keys). For breakfast, this was a problem. We booked three nights because we were biking along parts of the Erie Canal. We had beautiful weather! I can imagine the construction being a major inconvenience if it rains or snows. We travel a lot, stay in Best Westerns a lot and this was not up to Best Western standards. I could not tell if we had a renovated or unrenovated room. The bathroom definitely was not new. The breakfast was good but the seating was very limited. Shop around....there are better choices for the price in this area. I felt I overpaid for this place.

    3
    « good hotel to stop to see RIT »

    Workers were very nice. Free breakfast was included. Stayed in room on first floor which hadn't been renovated yet. Convenient location to see Rochester Institute of Technology. Lots of retail in area and restaurants. Staff helped me when I told them I was on crutches and called in that info before we arrived by giving us a room on first floor.

    5
    « Motel stay »

    Everything was excellent, although construction was taken place, it was still enjoyable. The workers were very accomoding as well. There is a soft spot at the end of the hall by the door on the first floor. Carpet is covering it, but it sinks. Also in my room, 122, in the bathroom, the shower and wall has a gap by the door, it was not sealed.

    1
    « Quite the mess.... »

    We booked this hotel not knowing that it was undergoing renovations. The room was dusty and had my allergies going. Got bitten by something that left me itchy. Getting breakfast on the weekend in the makeshift location was a whole other issue. The quality was under grade compared to other Best Western locations I have stayed in. There was no apology for the mess and construction zone right as you walk in the door. Not a good experience at all.

    3
    « Will be a great place when they finish the huge renovation! »

    We were so surprised to walk in the front door to discover the entire lobby and all the front of the hotel was gutted! No on told us about renovations when we made reservations weeks ago. We were not happy, but Marquis who checked us in was very talented and capable. He gave us a discount for our room rate and he found us a hotel across the street where we could use the indoor pool. We had been told that one was available to us when the reservations were made. The room was adequate, the beds very comfortable, but the sink was tiny and right next to the door. Was not inside the bathroom with tub and toilet and had no way to obtain privacy. One very positive note was the excellent free, hot breakfast. The food was great and the dear woman who prepares it, and then works tirelessly to make sure everything in the breakfast room is clean and all the food is kept stocked is a gem. She never sits down and does a truly fantastic job. I thanked her profusely, but I wish I had gotten her name. All in all our stay was fine. But I would have preferred to know about the renovation.

    5
    « RIT student »

    I would suggest any parent that is visiting your loved one to stay at this property. I will be staying here several times over the next four years. The price structure could be more affordable for RIT families.

    5
    « We've never had any problems staying at a Best Western »

    Best Western is a business that you can rely on and know that you always get a quiet clean room, good service and abundant breakfast for reasonable price. Renovations, well, happen, and they happen to everyone. I don't think that interrupted normal function of the hotel and created any major inconveniences for people staying there - at least I'd say the hotel's employees are putting a lot of efforts into making their stay as comfortable as possible. I'm sure when the renovations are over, it'll all be worth it.

    1
    « What a waste of money. »

    My stay at the Best Western Marketplace Inn was the worst experience I've ever had at a hotel. I arrived at 1:15pm on Friday and asked to check in. The front desk employee looked up from whatever he was reading and informed me that check-in was at 3pm, Then he went back to what he was reading. After a short pause I asked if anything was available, after which he reluctantly found me a room. The hotel itself seemed much like a bombed out hotel in a third world country. The lobby had no floor or walls. Obviously in the middle of renovation, the noise from the construction workers and the housekeeping staff talking out in the hallway made my much needed nap impossible. Sunday the elevator wasn't working. Housekeeping skipped my room on Sunday. I don't want to continue listing complaints here. I'll just say that if it was my hotel I would warn the customers who already had reservations about the construction and offer rooms in the other local Best Western Hotels in the city. And I would hire more accommodating employees with better English skills. The room rates will have to be extremely low for me to take a chance on this kind of experience again.

    3
    « Cheap, good place to sleep. »

    Place was undergoing construction during our stay so the lobby was a mess. The inside was kind of a dump with old, stained carpets on the hall floors, and the exit sign in the hall hanging by a wire on one side. Toilet didn't work but they moved us to another room immediately. Bed was comfortable and clean, sheets smelled somewhat of bleach (which actually was a good thing to me), shower worked great and towels were fine. Air condition worked well (and was needed). Breakfast was ok, Dunkin Donuts next door! Cheaper than other nearby hotels.

  • 3
    « Summer Vacation 2016 Hotel »

    All in all not a bad hotel. The renovations that are ongoing made getting around the lobby a chore. But on a good note it is going to be very nice. The breakfast was more than I expected with eggs and sausage.

    4
    « Great place to stay! »

    Renovations were being done in the lobby area so we had to walk outside of the hotel and through the side doors to get to our room (which was located on the main floor). This wasn't a huge inconvenience. There were 4 of us (2 adults, 2 young kids) and the room was spacious enough for our needs. We got a room that was newly renovated and it was clean and comfortable. Front desk staff were friendly. Breakfast was pretty good and had ample selection. Overall, we were happy with our stay and would consider staying here again!

    3
    « Renovations make it less than nice right now »

    Negatives: Lobby is a mess, barely have part of a new floor down. Hallway and walls stripped down where we were placed. So, moldy smell everywhere. Really not good to place guests there. Even taking allergy meds doesn't totally help. Had to request desk to get a maid to bring fresh towels after we returned to our room hours later. We did see someone who looked like a maid having a break in the breakfast room watching tv. At this point, didn't care about housekeeping but any other hotel would have had the bed made, garbages emptied, coffee replenished. Last time we stayed everything was great so, maybe just unusual time. BW really should just have closed down the hotel but its proximity to RIT is a moneymaker. To be fair, significant other opted out of getting another room offered at the BW airport location by BW phone customer service. Plus side: great location to Thruway & other locations, lots of restaurant choices, Robin in the breakfast room replenishes the items in a timely manner & keeps the tables very clean. The room itself was pretty clean but def needs updating. Had microwave, great refrig, hairdryer, iron, USB outlet on the desk, good bed with crisp linens. I would wait at least another month before coming back.

    4
    « Excellent stay »

    This is my preferred hotel in Rochester NY. I have stayed at this hotel about 10 times in the last few years. The rooms are quite large and nicely decorated and very clean. It will be great when the renovations are complete.

    4
    « Good Considering Renovations »

    This hotel will be very nice when renovations are complete. In the meantime, it's a bit of a mess with half of the hotel lobby behind a curtain and areas off-limits. The elevator smells awful, but it can't be avoided without walking out of your way to the back stairwell. The room itself was nice. It was clean. My biggest complaint was the pillows - they were almost non-existent they were so flat when laying on them. Due to this factor, I did not have the greatest sleep. In hindsight, perhaps should have spoken to the front desk about this. Breakfast was mediocre in my opinion, but definitely on par with some of the better continental breakfasts offered at hotels (my boyfriend enjoyed it very much). Scrambled eggs, sausage, cereal, muffins, pastries, yogurt, waffles, etc. were all offered.

    5
    « Close to RIT and aiirport »

    Main reason for choosing this hotel was its proximity to RIT. Knowing BW quality, it was easy to make a reservation. The room was spacious and clean. Wifi was fast and breakfast was plenty. Staff was friendly and check-in/out was quick. Parking was plentiful and seemed safe.

    3
    « Older hotel looking to update »

    Our first room had a very bad smell, and the air conditioning did not work. When we requested a new room, we were given one immediately without question. The second room was very comfortable, smelled clean, and the air worked.

    2
    « Should be Closed During Remodel »

    This hotel is being remodeled and for good reason... Hallway carpets are filthy and smell in stairway areas where AC is not on, key entries on side entrances are not all functioning and rooms are aging. I had to carefully walk around tools and materials stored in the room where the only ice machine is located and there are tarps surrounding the lobby. Ownership should just close for a month and finish the remodel. It's not fair to subject customers to this inconvenience and hazards.

    4
    « Not bad »

    As someone else mentioned, this hotel is better for families than couples. Alot of noises in the halls such as the many kids running up and down the halls early in the morning and housekeeping having conversations directly outside the door about how dirty a certain room was when they checked out. Location is great, gentleman at check-out was very friendly. Breakfast was pretty good - the lady working was doing an excellent job; she was so quick and patient with certain impatient guests asking for more of whatever ran out but I hope she knows her hard work is definitely noticed. May stay again in the future.

    3
    « Ok for family not so much couples trip »

    Rooms not ready, obviously past check in time or this would not be an issue. Also under construction and no place to sit and wait for rooms. Rooms once cleaned are nice. Lots of kids in hotel for soccer tournament. Refrigerator and microwave nice for families. Furniture in good condition. Very nice mattress, not to soft or hard but bring a real pillow. Small square ones provided.

  • 4
    « Great Place for A Quick Getaway »

    Making our annual shopping trip for 3 days this hotel is an ideal location. Currently the lobby is undergoing some renovations, which does not affect check in and day to day stuff. Checkin was quick and efficient with cold bottled water and chips offered. Our room (305) was clean upon arrival... King bed, easy chair, desk with office chair, fridge, coffee maker and microwave. Bathroom amenities included shampoo, conditioner and body lotion. Complimentary wifi was fast enough to stream videos. After shopping when we returned to our room, it had been made up and cleaned. This Best Western is ideally situated with a mall close by, easy access to the highway and there are lots of restaurants close by to satisfy everyone's tastes.

    5
    « Nice Hotel »

    I stayed here for 2 days. This is a nice hotel. Front desk manager is friendly and humble (He offered us some water bottles for our journey at the time of checkout). Rooms are clean. Hotel is located next to many restaurants and shopping paces.

    4
    « Very good value for the price. »

    The hotel is being renovated, so the lobby is clearly under construction, but the employee at the desk was very friendly and helpful, and the room was clean and comfortable. I did have a little trouble with the TV, but I figured it out fast enough.

    3
    « Under construction »

    It was under construction. But, the room I had was not awesome but okay. The major complaint is that my room was next to the exit door and when the contractors started work, early in the am, they would use the door to go from floor to floor and it just kept slamming and slamming. Got up way to early because of that.

    5
    « Pleasantly Surprised in Rochester »

    The room, beds and accommodations were excellent, and all staff were unfailingly helpful. What a pleasant place. We stayed an additional night. We have had so many unpleasant surprises in other Hotels, but this was ideal.

    2
    « Ugh »

    No hot water, under construction, over worked staff, breakfast poor, shower water did not drain quickly so up to your ankles in dirty water, short on towels, hotel over booked to the max, horrible odor in rooms and hallways, stained carpets, Bed comfortable

    3
    « Rude front office staff »

    Rooms are small with bathrooms even smaller. The front office staff Priyan and Victoria are good. But Marques (i guess that's his name) is rude. The breakfast is so so and the place gets crammed if there are more than 10 people. Wouldnt really recommend nor would I go again

    4
    « Enjoyed our stay »

    We have stayed at this Best Western before and were always pleased with our stay. There is a lot of work going on now and rooms are being updated. I'm very happy to hear the breakfast room is being enlarged. The staff as always were very pleasant and helpful.

    5
    « Great Stay! »

    We were very pleased with our stay. Our commendations were clean and the staff was accommodating. We also enjoyed the free breakfast, which was fresh and yummy. We would definitely stay at a Best Western again for business or family trips.

    4
    « Good for what we needed »

    Staff was extremely pleasant. Rooms were small but neat and clean. Prefer sink in bathroom, but no big deal. Breakfast was enough. Renovations didn't bother us. Cookies in lobby were awesome! Very convenient to restaurants and freeways.

  • 4
    « Marquis was awesome. Great value! »

    This hotel is a great value with the breakfast every morning and dinner (M-Th). Marquis seemed to be working every time I passed by the front desk. He was very pleasant and definitely is a credit to the hotel. Give that man a raise!

    4
    « It doesn't get more convienent that this »

    Check-in and check-out was a breeze. Marcus was super polite and very helpful. Hotel had some minor renovations going on while I was there, but it did not affect may stay at all. The hotel is one turn and 2 minutes off of I-390 and also one turn and 2 minutes from MCC. There are numerous restaurants just a close.

    4
    « Good Value »

    the staff was very pleasant. The room was big. The breakfast was plentiful and covered the basics, fruit, bread, proteins, yogurts, cereals. The bathroom was very small you could bag your head on the door while sitting down. The sink was out in the room. Overall thought it was a good value for the money.

    4
    « So very pleased with newly renovated rooms! »

    We have been visiting this hotel 12-15 times a year since 2009. I am so happy to see the renovations finally beginning. We stayed in one of the newly renovated rooms. Such a nice change. New carpets in halls and guest rooms are beautiful. The granite sink counters are a nice update. I love that the bathroom doors now open out into the room, giving much needed space in the bathroom. The new lights/lamps give the rooms a more contemporary look. The curtains are also an improvement. One comment, which may be rectified already since I mentioned it at the desk and in my comments to the hotel via email - Signage is needed at the tops of the staircases at the end of the hall and center of hotel notifying guests that there is no access to the lobby. Lobby access is available from the far staircase and via elevator. I am grateful that they are renovating the lobby and making the breakfast area larger as this is very necessary. I can't wait to see the progress the next time I stay.

    1
    « No working wifi. Not first time. As in not working previous stay. »

    Been to this place 3 or 4 times. Wifi has worked in the past, inconsistently. Have work to do, can't get it done. Front desk is kind, but ultimately no help. Seems the problem is in the renovated part of the building. Nice people, great price point. Can't stay here again.

    5
    « great deal . very clean »

    diner buffet offered monday through thursday was very good. great selection, healthy choices for those eating healthy, and great desserts. a great perk for the price of the room. free breakfast was as expected, not bad ,, not great. wi fi was great. streamed movies with no buffering. would stay again if in area

    3
    « OK. tiny bathrooms, sinks in room. Staff can't do special requests. »

    checked in late at night, asked for extended check-out options, as a BW rewards member I was offered a 1pm check out. Was woken up by front desk at 1130am asking if I was ready to check out... SMH. Room issues: -Room had only 1/2 roll Toilet paper, no full roll, (with the thick recycled paper they use, this is an issue as a roll is very short!) -Desk chair actually broken (left side all detached, base wobbles), cannot lean back at all! -lamp unplugged in room -clock incorrect (not chaged from DST switch 2 days pevious) -bathroom is so small you cannot open the door without getting into the bathtub/shower!

    3
    « good rates,just a room to sleep in »

    We were staying for one night and the bed was so uncomfortable. It was all saggy and hips hurt sleeping on it. Room was mostly clean but boy it looked old and dated and worn out.Found someone's old sweater under a bench in the room. Will try Holiday Inn next door next time!

    4
    « Great Stay »

    Other than the spottiness of the Internet and the New Carpet smell in the room.... My stay was great! The Staff was Friendly and professional. Breakfast was hot and hit the spot. I didn't have the chance to take the opportunity to have the free dinner they offer during the mid-week, but, I am sure it was superb!

    4
    « It fits the bill. »

    Conveniently located. Good restaurants nearby (some within walking distance). Nice rooms comfortable bed. Just hope after renovations the bath/toilet area is bigger. Internet worked great. It would be nice if towels were a little bigger.

  • 5
    « Nice place to stay »

    The Best Western Rochester Marketplace is a great place to stay. Staff is very welcoming and friendly. Rooms are comfortable. Breakfast is good as far as hotel food goes. Good proximity between airport and downtown.

    5
    « COMFY »

    I stayed at the market inn location which is a great location. Stores and restaurants all up the strip. The beds are so comfortable and the rooms are clean. The complimentary breakfast is a great perk and the staff are all very helpful. The lobby is perfect for gathering your thoughts before heading out and there are computers for you to use. Definitely staying again.

    2
    « Better avoid »

    Would not recommend this hotel to anyone nor would we stay there again.The room are too small and the bathrooms are tiny. The staff (except Priyan) are snooty and rude. The breakfast is pathetic. Overall a bad choice.

    3
    « For a motel it is what it is »

    Been a while since we've stayed at a Best Western, usually opting for Hampton Inn or the likes. Were assigned this hotel as apart of a sports tournament. Staff were very friendly and helpful, the gal at breakfast is so friendly and on top of keeping the food area cleaned up. The lobby looks pretty dated/ could use a refurb. The motel overall seems old. The room is fine, on the small side; beds are fairly comfortable. The bathroom is obnoxiously small, you have to turn sideways to shut the door. The sink is on the outside of the toilet/shower area. There was mold along the edges of the ceiling tiles in our bathroom and the baseboards of the bathroom weren't in the best shape. There is NO privacy available, so if you are dressing and someone opens the door everybody sees everything. The super small bathroom doesn't leave much space for changing clothes. Room had a mini fridge and microwave which were helpful. Breakfast was full and hearty- eggs and either bacon or sausage the days we were there, plus a waffle maker and full complement of other continental-style breakfast items. They don't offer evening meals/snacks on the weekends, so no insight into that. They did have fresh baked cookies out in the evening. It's located close to the interstate and there is a little strip mall with a liquor store and a few restaurants on the block. A little farther down (less than 1 mile) is another shopping center with a grocery store and other restaurants. We ate dinner at Tully's. Great chicken fingers, otherwise the food was fairly typical. They did have a good selection of beer, a game room /arcade for the kids to hang out and pretty cheap shots!

    5
    « Cleanliness of the rooms »

    I would definitely recommend this hotel to my friends and family. The room is very clean and all the receptionists are very friendly and knowledgeable. The price of the room is very reasonable with free breakfast.

    5
    « Hockey Weekend »

    The Best Western Marketplace Rochester NY was very nice ,Quiet, Clean and had a wonderful Breakfast. Beds were comfortable, Plenty of towels, Bathroom was a little small. They are remolding the 3 floor, and we were not bothered by dust or noise. Close to everything . Staff was very helpful. Hockey family ,Schenectady , NY

    3
    « best western jefferson road »

    hotel has a nice appearance, is very clean and the staff are very nice. especially nice was the lady in the breakfast room. can't say enough about her, she was obsessed with keeping area clean and she would talk with the guests and inform them of the weather that day and what to expect on the roads. my complaints have to do with the beds. the matresses were terrible. woke up with a sore back every morning. also, when more than 10 rooms were rented out there was a problem with the hot water keeping up with demand. had lukewarm showers on 3 out of 5 morinings. plenty of hot water at nite though. staff tried to correct but did not succeed. may choose a different best western on our next visit to rochester, ny.

    4
    « Quick Trip »

    Needed a hotel on short notice and I wanted to use my BW points. Called central booking and there was no problem getting a room at the hotel that I wanted. I felt that the number of points required to book a stay at this hotel was consistent with the quality of the hotel. The bathroom was a little on the small side as I had to squish in beside the toilet and tub to close the door. The cleanliness of the room was top notch and very much appreciated. I would use this hotel again and I do recommend it for those travelling in the area. I was travelling to Palmyra, NY for some Mormon church history experiences but, as a loyal BW Rewards member, I chose to stay a little further away in Rochester because of the presence of the BW hotels. I am glad to be a BW Rewards member.

    5
    « Location and Comfort »

    Stayed here for an RIT visitation. The staff was friendly and prompt. The rooms were clean and comfortable. Hotel is centrally located to major highways, restaurants, shopping and RIT. Beds comfortable and room was quiet. Fresh cookies at check in was a bonus. Couldn't ask for anything more.

    5
    « Very Friendly »

    All of the staff was friendly and welcoming. The room was nice, large and spacious; refrigerator and microwave were nice to have at our disposal. The hotel location itself is close to attractions and other doings (shopping, eating, activities) making stops back to the hotel convenient. We have no complaints other that we had to come back home.

  • 5
    « Exceptional value and service »

    Having always stayed downtown while coming to Rochester NY, this was a bit of a diversion but proved to be an excellent find and will be the go-to stay in the future. Very easy access from the interstate and very close to Marketplace mall and other shopping. As well , close to major restaurant chains of all varieties and tastes. and equally easy to take advantage of the downtown attractions . Exceptional breakfast choices. . Highly recommended

    4
    « Best Western Market Place »

    This hotel is conveniently located and close to shopping, restaurants and colleges. The hotel has easy access to major roads. I chose this hotel when I was relocating my son to Rochester, NY. There was a lot of shopping for household items to be acquired: furniture, miscellaneous. With very short trips, I was able to get things done very quickly. This is a place to consider for moving in college students, new residents etc. Only issue is that, the bathroom is rather small, but works fine for 2 persons. So this worked OK for my wife and I.

    5
    « Convenient to RIT »

    We have stayed here a few times when visiting RIT. The hotel has always been clean, and comfortable. The staff is friendly and very helpful. The hotel is located in an area that is convenient to RIT, as well as many wonderful restaurants, yet is in a quiet area of town. The rooms are fairly spacious and well appointed. Breakfast is included and has many options available.

    3
    « Good sleep, good breakfast »

    Broken phone and broken coffee pot. I surprised we didn't get replacements or discounts for over $100 for two. There was coffee in the lobby and the breakfast buffet was good with a very attentive worker. The bed was comfortable, a few things needed fixing. I heard they are about to renovate. We didn't did many hotels off the turnpike and were glad to find this one.

    4
    « My visit to Rochester, NY »

    The place was clean, the staff was friendly and helpful. The price was reasonable since breakfast was included. To my surprise, they had free diner Monday thru Thursday. I used their shuttle daily to travel back and forth to go to RIT.

    2
    « Very Old »

    Good location, Nice Staff however the rooms need an urgent update. Very old furniture, small bathroom, didn't like the place, wasn't very clean. Felt that I was paying too much for what I was receiving.

    5
    « great location »

    rochester, ny was a great location for our overnight trip. the area was safe and a lot of things to do! being from ohio, we felt completely safe at this hotel. the staff was extremely helpful with suggestions about where to eat and things to do. loved the cookies in the lobby!

    5
    « A nice and comfortable stay. »

    This motel is quiet nice. Only a few miles from the Rochester (ROC) Airport and right off of the interstate bypass, with plenty of local shopping and restaurants. Located within minutes of down town Rochester, this is a very good central location for visiting all that is in the area. There was a lot going on in the Rochester area the weekend we stayed here so the motel was a bit congested as far as parking and breakfast. Speaking of breakfast, there was nothing really special to speak of. Pretty typical, juice, coffee, dry cereal, bacon and scrambled eggs, some sweets and yogurt with bananas one morning. Saturday and Sunday morning were very busy and many items were not available because they simply ran out of food items. Not good! In the evening warm cookies were available in the lobby. This was a nice touch. We really did not interact with the staff much but they were friendly as we passed through the lobby. Our room was comfortable and the linens were fresh and clean. For some reason we were put in a handicap room so the shower was large but tended to allow a lot of water to flow onto the floor! Over all, I would recommend this motel.

    5
    « Absolutely fantastic »

    Room's are clean and the bed's are AMAZING! Breakfest is served hot and the staff is wonderful! There is free dinner next door which is a VERY nice feature and lot's to do close by! I would ABSOLUTELY recommend this hotel to anyone that is OR will be traveling to the Rochester area.....

    4
    « overnight stay »

    For one night stay this hotel is good. Rooms are small, washrooms are small. It looks builder forgot to build the washroom and later this was noticed and build. Carpets are dirty and sticky. over all its ok.

 

Getting to the hotel ...

All directions
·From: All directions. Take Interstate 390 North to Exit 14 (E. Henrietta Road) make a left off the exit, follow to second light, then make a left onto 252 Jefferson Road, the BEST WESTERN Rochester Marketplace is on the right.