BEST WESTERN Hotel The Inn at Rochester Airport,  Rochester

4.0/5  - based on 257 guest reviews.
395 Buell Road, 14624-3123, Rochester, United States - See map
+1 585 436 4400 +1 585 436 6496

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 257 traveler reviews
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Location matters, which is why our Rochester hotel is conveniently close to the Greater Rochester International Airport as well as the Blue Cross Arena. We welcome a number of guests who are here for studying, teaching or a special event at the Rochester Institute of Technology (RIT) or the University of Rochester (U of R). Special events at the Blue Cross Arena always draw a crowd, too. From the Lilac Festival to the Rochester Jazz Festival, there are plenty of excuses to get outside. Guests at this Rochester hotel might be in town for soccer at Frontier Field, but a trip to the Strong National Museum of Play should also be on your bucket list. A selection of amusement parks, such as the Sea Breeze and Darien Lake, are close. Plus, when you're close to downtown Rochester, you have easy access to an abundance of restaurants and attractions. Visitors to the Strong Children's Hospital enjoy our spacious rooms. We welcome medical patients as well as visiting physicians and healthcare staff on a regular basis. No matter what brings you to New York, make time for some leisure, such as a lazy day at Sahlen Park, formally known as Paytec Park and just minutes from our property. Business travelers with Griffith Energy count on our Rochester hotel to provide the perfect home away from home. Whether it's a meeting with Kodak or a big event at Wegman's HQ, traveling for business has never been easier. A number of guests come here to visit Johnson & Johnson HQ as well as a bevy of other local corporations. We're directly across the street from the airport, with complimentary airport shuttle and free parking for guests, which makes traveling easy. However, top attractions like the George Eastman House and the Strasenburgh Planetarium are also nearby, so you can easily mix in a little pleasure. Make time for the Seneca Park Zoo or Rochester Museum and Science Center. Reserve a relaxing stay at the BEST WESTERN The Inn at Rochester Airport today!

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Room 1

Guest reviews


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based on 257 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
97
Verygood
 
105
Medium
 
33
Poor
 
14
Horrible
 
8
Business Business 36
Couples Couples 77
Family Family 100
Friends getaway Friends getaway 14
Solo travel Solo travel 23
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN The Inn at Rochester Airport,Rochester
  • 4
    « Basic, but good »

    We were flying out of the airport early in the morning so we decided to stay here since it is very close to the Rochester airport. They have a free shuttle that is very quick and the staff is very nice. The rooms are basic, clean and comfortable. Breakfast starts early 4 or 5 am and has hot eggs, sausage, waffles, yogurt, fruit, breads etc. There doesn't seem to be enough staff since the same person who made the breakfast also works the front des and drives the shuttle. Sounds like a lot of work! This hotels is a god choice for being close to the airport. It is convenient to expressways and travel routes. but is in a generally industrial and long term parking area so not much to see.

    5
    « Comfortable, friendly staff, fast Wifi »

    I stayed at this hotel for a few nights in between my interviews and had a very comfortable stay. The room is very clean (hair dryer is provided in the room) and quiet (the ac/heater is pretty quiet too). The front desk staff is friendly, and breakfast is complimentary. Coffee, cookies and fruits are available all day. Wifi is very fast and free, which was very important to me since I was doing some work in the room. When I need a late check-out, they're very accommodating. There are plenty of parking in the back when the front lots fill up. I would definitely recommend and choose this hotel again if I ever come back to the area.

    5
    « Really great »

    The staff was super nice had a weird check in though he didnt really speak to me, room was awesome and the beds were very comfy, and they also gave us a lot of towels when asked. Had a really great stay here, I will consider staying here again in the future.

    4
    « Not to bad »

    Stayed while on a business trip. Hotel is well maintained and clean though it is not new. Room was smaller but worked fine my for needs. The bathrooms are a bit dated but it and the room were very clean and everything was well maintained. I would stay again. By the way though it is right across the street from the airport the noise is not to bad and the planes do not come and go after about 11 pm til the morning.

    4
    « Great place to stay near Rochester NY airport »

    clean, convenient, courteous and friendly service. shuttle service is GREAT. Good place to stay. A very positive experience picking up my wife who was returning from overseas and got to Rochester at midnight.

    4
    « Decent stay near the airport »

    The suite was spacious with 2 queen beds and a sofa bed.There is TV in each room . Perfect for a few nights halt. Staff are friendly.hotel provides free ride to and from the airport.loads of free parking space.Breakfast is included in the price. Cofee is available 24/7.The toilet is very tiny though.

    3
    « A Place to Stay for an Early Flight »

    The room was small, but adequate. They offer free parking and shuttle service to and from the airport which is across the highway. That makes the $110 overnight worth it when you have a 6 am flight. They have the usual minbar breakfast.

    3
    « Very accommodating »

    I have to stay at this motel almost weekly for business, and am very pleased with the accommodations and especially the very customer service oriented staff. The rooms are up to date with plenty of outlets and great lighting. The breakfast hours are from 4 am to 930 which is just so outstanding. One of my favorite hotels all things considered.

    5
    « Comfortable »

    The room was small but very comfortable. Had a refrigerator which is a plus.Good location for Rochester area. Staff was friendly and professional. Breakfast was good. Was concerned about the noise since it was so close to the airport and that was not a problem.

    4
    « very comfortable and nice extras »

    We stayed at this location twice on our trip to New York. Both times we had a very good experience. The staff was very professional and friendly. Don't let the fact that it's by the airport stop you from staying here. It's quiet at night when you need sleep. The rooms are comfortable and clean. The bedding and towels, etc. are of great quality. We had a relaxing sleep and woke up totally refreshed. The breakfast was so satisfying. They even serve almond milk as one of the beverage options. I was impressed with that extra. And in the evening they make their hot chocolate packets available to the guests. Early flight? Breakfast starts being served at 4 a.m. They even have "grab and go" items. In the waiting area you can watch for your flight on a televised screen. They also have great airport transportation available for no charge. Just make sure you let the staff know ahead of time what your travel needs are so they can be ready to assist you. If we were in the area, we'd most definitely stay here again.

  • 4
    « Decent hotel for a short stay »

    Arrived late and the parking lot was full and hard to find a parking space (the hotel was full with no vacancy that night). They need to provide better signage in the parking lot. Hotel check in was fine, the staff was friendly. The room was smaller than expected, the bed was comfy and air cond. was reasonably quiet. The shower head was difficult to control. Okay for a short stay. Wifi was fine. Breakfast was good.

    4
    « Restful Night Sleep! »

    Stayed for one night, we were traveling towards Toronto, the hotel was near the airport, close enough to our destination. The room was very nice and comfortable, slept and rested well. The a/c was very quiet, we were able to sleep. We did not expect the aircraft landings would be noisy but it was tolerable.The continental breakfast was enough, the coffee was good. The location was good, not far from the city.

    4
    « Can walk to airport in 5 minutes »

    The inn is so close to the airport: it took me only 5 minutes to the airport ON FOOT. They still provide shuttle service on demand. I suspect that asking for shuttle and taking a ride would take a longer time than walking, unless it rains or snows. The room was well maintained and reasonably clean. Bathroom was kind of small. Breakfast was not bad at all with some hot food including scrambled egg and bacon and was provided from 4 to 10 AM, therefore there was no problem having breakfast for 6 AM flights. The kitchen area was small but it was not difficult to find a seat even at the peak time. Lobby area was almost non-exitent, although coffee and tea were provided for free all day. There was quite loud airplane noise occasionally, but it was not a big issue, as there are not as many flights at ROC as in other bigger airports. The only complaint that I have is that there is no restaurant or anything near-by. There are some inside the secure area of the airport, but outside we did not want to rent a car just for a dinner. Nearest restaurant area is about 2 miles away, but you have to walk through an underpass without pedestrian shoulder, which I would not walk. We took a bus to the downtown, had dinner, and came back by bus.

    5
    « Fwoooosh! »

    Family and I stayed at this hotel October 18-19 2016. The staff at the front desk was very friendly and knowledgeable. The amenities (breakfast, exercise, etc.) were well furnished, if somewhat cramped, and there wasn't an awful lot of seating available in the breakfast area. That said, breakfast was offered from about 4:30 am through 9:30 am (it was posted as 6 am through 9 am), likely as an effort to accommodate guests who had early flights and/or allow more guests to eat breakfast. Sadly, I didn't eat breakfast at the hotel, nor did I use the exercise room, so I have little else to say about either. The rooms themselves are clean, well maintained, and comfortable. Included are all the 'basics,' like built in AC, mini-fridge, WIFI, and cable TV. During our stay, the access code for the WIFI was printed on the sleeve for the room keycard(s), and the process to log on was fairly painless. Provided (but tucked away in a drawer) is information such as TV stations. The bathroom(s) in the room(s) are also fairly standard, with everything you'd expect. While in my opinion, the bathroom was nice, my only concern was that the vent (for the steam) should also have a fan, to better draw the steam out and reduce the likelihood of mold growth. The only drawback to this hotel, in my mind, is its proximity to the airport. During our stay, we heard aircraft coming in for landings fairly often. Thankfully, the rooms are well insulated, so the sound was rather muffled, but it was still there. Just for the record, I am NOT complaining about the sound level. I knew coming in that it was by the airport, and expected it to actually be much louder than it was. Rather, I'm just mentioning the noise so that people know and so light sleepers can prepare accordingly. All in all, I enjoyed my stay at this hotel, and I would stay there again in the future.

    5
    « One night stay »

    My wife and I were traveling, and chose this hotel as they offer park and fly for 30 days. We have used this same hotel 10-15 times in the past few years. It is always clean, staff is always friendly and it is convenient for our need to get to the airport.

    4
    « Closest to the airport with parking included »

    Tired hotel, but it was clean and close to the airport. I only stayed there for 8 hours, so a 4 star experience wasn't required. They include a parking option if you stay there. Then they take you to the airport and pick you up when you get back. Cost me less than half of airport parking, INCLUDING the night of rest. Breakfast was included, and starts at 4AM for those that need to catch an early flight. I will definitely stay here again and again. Great value for the price. One final note, don't bother with websites. Just call them and they will give you the best price.

    3
    « Close to the airport. »

    This hotel is really tired and not that clean either. Since we were flying into Rochester on a late flight we wanted something close so we didn't have to locate something at 1AM. While the property isn't that great the staff is. The night auditor was very friendly and it was a quick process. At the breakfast buffet the food was good and plentiful and the scrambled eggs weren't like marbles and the bacon was very crisp. When we left the table and were checking out the gal from the dining area chased me out with the purse I'd left at the table. Now that's great service since that would have ruined our vacation. So as you can see there are ups and downs to this review.

    1
    « Awful Experience - Bed Bugs in Room »

    We had a really poor experience at this hotel. We found four-bed bugs on one of our beds and called the front office but the staff insisted that there was no issue. After calling a second time, refusing to stay in that room, we were moved to another room. They said they had Pest Control check it out but found no issues. We disagreed given the number that we found in the room, we were then told that we were not experts on the matter so clearly there was not an issue. I would not feel comfortable recommending this place to anyone. This really put a damper on our trip.

    4
    « Pretty Nice Place »

    We travel to Rochester several times per year to watch touring musicals and always spend the night in a hotel. This time we booked a room here. It is located in a convenient area close to the theater where the show was playing. We also had an appointment the following morning at 8am and this hotel was located close to where we needed to go. As far as the hotel itself, check in was easy. The room could use some minor repairs, but it was very good overall. The bed was comfortable, the television was nice, and outlets were located in convenient places to plug in our phones and tablets. The hotel has free wifi and free breakfast. I would rate the wifi as fair, as it was very weak in our room but it did work. I can't comment on the breakfast because we did not partake of it during our stay. The only part of our stay that I was not satisfied with was the checkout process in the morning. I went to the front desk to check out at approximately 7:40 am and there was nobody at the desk. There was a sign on the counter stating that the front desk person was helping another guest and that they would be back momentarily. There was also a bell sitting on the counter so I rang it. I stood there for several minutes before an employee finally came running up to the desk. The employee was very apologetic about keeping me waiting for so long and thanked me for staying at the hotel. My suggestion to the hotel would be to make sure someone is always available to cover the front desk. We were almost late for our appointment because of the delay in being able to check out. Other than that, our stay was good and based on my experience I do recommend this hotel and I would book here again.

    2
    « Tiny and noisy »

    The room and bathroom were small--like New York City small or Paris small. Also occasionally planes go over not more than 70 feet overhead. There were stains on the upholstered chair and carpeting. The exterior was non descript and unattractive.

  • 5
    « A great hotel if staying in Rochester or catching a flight from there »

    We had been on an ocean cruise and arrived in Boston. As we left Boston early and originally had booked our stay near Syracuse NY we decided to cancel this reservation and travel to Rochester on our way home to Cambridge, Ontario. The hotel in Syracuse happily cancelled our room and re-booked us in the Best Western Inn in Rochester. Upon our arrival we met with the desk clerk who noted my Platinum member status and advised my wife and I that they were not overbooked and graciously granted me an upgraded us to a one bedroom suite. The rest of our experience there was wonderful. She recommended a good restaurant and the Breakfast the following morning was fantastic. I would highly recommend this hotel to anyone travelling through Rochester or catching a flight out of the nearby airport. They also provide a shuttle to the airport and long term parking is also available.

    5
    « Pleasure family reunion »

    We had booked a room and had confirmation on that room at a different hotel in the area for a family get together. This was planned for 2 months because we were flying our children in from other states. Upon arrival late Saturday evening at that hotel, they had no record of our confirmed room and rate even tho I had the paper in my hand.They wanted a higher rate and we left that hotel very upset. We had checked one other hotel and they were full because of a Band and Bugle competition in the area. Went across the street to this Best Western and they had availability. The staff was great and the price was even less than we had expected. Very nice and comfortable place to stay. Quiet, great beds, fabulous breakfast and wonderful staff. So very convenient to the airport. Had shuttle service to the airport and they even printed our grown children's boarding passes the night before departure. Very impressed with this hotel. We are retired and travel a lot. We will be staying at Best Westerns more often.

    4
    « Good Value at the Rochester Airport »

    This is a good choice if you're looking for lodging at or near the Rochester airport. Staff are efficient and helpful and rooms are spacious and reasonably well appointed - a good value for the price.

    3
    « Ok »

    The TV remote barely worked which sucked. The bathroom was small and they only provided shampoo no conditioner. The breakfast was great with lots of good toppings for the waffles including Nutella. Parking was crowded. Staff was friendly and helpful.

    5
    « Great Hotel »

    Great hotel , very nice , had great breakfast with Bacon , none of that salty sausage that is not fit for human consumption. Great staff , very nice rooms , very quiet location , especially no airplane noise , just peace and quiet !!

    2
    « Think they forgot to clean »

    Just checked in and the lady at front desk was very nice and the room looked nice at first, but as I looked closer the walls have crud on them and the floor in the bathroom has hair all over it. It's kind of grossing me out. I'll be keeping my sandals on as I walk around the room.

    5
    « Returning home from Rochester »

    Great staff, very helpful at check-in and knowledgeable of the area. Clean and comfortable facility. Typical free breakfast but tasty. Slow internet and poor TV reception. Conveniently located very close to the airport.

    2
    « Meh.... »

    Beds were comfy, couldn't hear the airplanes but desk staff was extremely rude and unprofessional. If my staff ever talked to me the way these employees spoke to us they wouldn't have a job much longer. Would I stay again? I'd probably look elsewhere unless I got a good deal.

    5
    « Park and Fly »

    A definite when you fly out of Rochester, NY and want your car parked safe and FREE!!!! The service is excellent!! Shuttle service 24/7 to and from the airport. The staff is extremely helpful and professional.

    4
    « Passing thru »

    I like this hotel but i think its a little on the small size. The rooms are clean, Wi-Fi is good and the staff is helpful. Airport is down the street and they give you siscounts on the parking if you leave for a flight.

  • 5
    « an excellent, convenient place to stay »

    If you are flying out of Rochester, the Best Western offers excellent accommodations and a terrific free parking service for the airport. They definitely have their act together. We were very pleased with our room and very pleased with the parking and airport transfer services provided.

    4
    « Clean and very convenient »

    We looked for a hotel at the airport, and found the Best Western to have a good price. The rooms were on the small side, but they were clean, and the beds were very comfy. The breakfast bar even has Belgian waffles, along with eggs and sausage, cereal, bagels, etc. The shuttle bus picked us up very late at night and took us back to the airport very early in the morning. That saved a lot of hassles on a busy trip.

    5
    « Consistently excellent »

    This is the second time that I visited this property.. It has the ideal location to navigate the Airport. It is easy to check in and check out. Rooms are comfortable and clean. Staff is friendly and attentive. The breakfast has a good array of items to fit most guests needs. Close to a Walmart to help with items you may have neglected to take.

    2
    « Overpriced and in need of renovation »

    We rented two adjoining rooms in late July at this hotel. It's a great location if you're needing to get to the airport. We were just passing through and this was a good location for our stop. This hotel needs a lot of renovation. Their wifi was also down while we were there. The only thing this hotel had going for it was the free breakfast. It was nice with waffles, eggs, sausage, yogurts, cereals, and more.

    4
    « Convenient, comfortable and good breakfast »

    I was a little apprehensive after reading some of the less than positive reviews. After checking in, my concerns were alleviated right away. The clerk at the front desk was very friendly and helpful. She even printed out directions to the closest Wegmans, where my grandchildren wanted to go get sub sandwiches. The room, although not large, was more than adequate ...it was spotless and the beds were really comfortable. The breakfast was really good...we were expecting the typical complimentary breakfast...cereal, muffins, yogurt, coffee and juice. There were homemade waffles, scrambled eggs and sausage, fresh fruit and lots of other good choices. As far as the airport noise, I honestly did not hear any planes flying overhead. The shuttle driver was really nice and it was only a couple of minute ride to the airport, which is right across the road. After getting my grandchildren in their flight home, I called for a ride back to pick up my car. The van was there in 5 minutes! I would definitely stay here again. The only negative comment would be that they need to fix the ice machine on the second floor!

    4
    « Clean, Comfortable and Convient »

    The rooms were a bit small but have everything you need and the bed was great. The hallways were a bit warm. The breakfast was ok decent selection. The staff were awesome. Was very convenient to stay the night before an early flight. Would stay here again. .

    4
    « Great for flying out of Rochester »

    We stayed here because we wanted a hotel close to the airport, and this one was rated well by trip advisor and hotel.com. I have to say, it is extremely close to the airport. Very convenient. So close that the planes fly right over the hotel! The rooms are small, but updated and clean. Our king bed was one of the most comfortable on our trip! The breakfast buffet opened at 4am, and was actually a step above most. I wouldn't stay here for a casual stay...but would highly recommend for flying out of the Rochester airport.

    3
    « Not a great hotel »

    First, if you want to sleep under the runway, this is the place. I woke up on every flight coming into the airport. Slow internet, small room, small TV, bad reception, moldy shower, poor breakfast. Not what I expect from a Best Western hotel. My advice: stay somewhere else.

    4
    « Good Value »

    The bed was super comfy and the AC worked great. The bathroom sink unit was a bit odd; it was a bit oversized for the bathroom. In fact, the room was also a bit cramped. Overall the room was clean, but the bathroom door was stained and spotted. Still, the comfy bed and strong AC made for a good stay. I would stay again and would recommend to others.

    1
    « Not so great.. »

    Dated, old and not up to my expectations. Bathroom has holes in the wall. Furniture is very old. Upside, free parking while we are gone. Very small room. My husband and I cannot pass at the same time between the end of the bed and the tv. Staff is pleasant and friendly.

  • 2
    « Not recommended »

    Thread-bare. Terrible Internet. Rubber eggs and microwave bacon for breakfast. Bath towels are 10 threads per inch and about the size of a dis cloth. Water stains on ceiling. Nothing within safe walking distance.

    3
    « Maybe OK for catching a flight »

    Parking was adequate. Easy to find. Check in & out was fast and courteous. Were given a bag, each containing a bottled water and a bag of pretzels. Upgraded to a suite [Rm. 102?]. Fairly quiet. Could hit the airport with a rock. Kept hearing a "Whooshing" noise early in the evening. Upon looking out the widow, saw that planes were landing right over the hotel. Noise from landings were negligible. Take offs may be a whole different story, if they use the opposite direction runway. Had our own transportation, so didn't use the shuttle. Nothing around hotel except rental car parking lots, so you might be stranded without a car. Suite consisted of a sofa bed and closet in an adjoining room. Decided I would sleep in there to watch some late night TV. No spare bed linens for sofa bed, so had to strip regular bed and make up sofa bed. Typical sofa bed= Sagged in the middle and had a bar across the frame at shoulder level, under the mattress. Could still be felt. Pretty uncomfortable. Spouse complained that there was no hot water in bathroom sink. On investigation, found hot water pipe had been turned off at valve under sink. Then when using the "C" tap, it would continue to run if closed to the faucet stop. Had to back it off to stop flow of water. Now I know why it had been turned off under the sink. Sink stopper wouldn't seal and leaked out the sink water several times while shaving. Seems like a real waste of water. Usual continental breakfast + waffle iron + eggs & sausage. Pretty small dining area, divided into 2 rooms. I believe breakfast started serving at 4 AM, but no noise and we were the 1st room off the lobby.When we left, discovered the room number on the outside wall had fallen off and was lying in the hall. Maybe an OK place if you need to catch a flight, but I certainly wouldn't choose it as a destination hotel.

    4
    « Good location, clean and friendly staff. »

    Stayed for two nights with friends, the rooms were clean and tidy albeit a little small but this is typical of airport location hotels. This was a base for us as meeting with friends who live in the area so ideal for meeting people and getting about. The staff were particularly friends. Breakfast buffet was basic but an okay start to the day. Would stay again if in the area and needed a hotel.

    4
    « Close to airport »

    This hotel is very convenient to the Rochester airport. It is a newly remodeled Best-Western. The bathroom was rather small, but other than that everything was like new. The front desk and shuttle driver service was very good.

    5
    « great value »

    love staying at this best western. the staff is excellent and the accomodations are very good. The 4am through 930am breakfast really fits my schedule. I highly recommend this hotel. I look forward to every stay at this Best Western!

    4
    « Good nights rest after travelling all day »

    The hotel just experienced renovations, some of which were still going on in the lobby. The rooms were great though, nice big bed, very clean looking. The ac worked great and there are a few little places within walking distance where you can enjoy dinner.

    5
    « Great value and well appointed! »

    My flight was cancelled so my friend booked me a room at this hotel. They had a shuttle to the airport and because they were so close, the shuttle picked me up quickly. The young lady at the front desk, Chelsea, was very polite and accomodatimg. She was well acquainted with the area and her recommendation for Chinese for supper was spot on. The rooms and overall decor is very modern. Honestly expected worse in the room than I found! Full breakfast buffet starts at 4am so you don't have to miss out on breakfast and the shuttle starts at 4 as well. I've worked at a few hotels rated at number 1 in the city I live in and would be proud to work here based on the service and amenities I was witness to. Thank you, Chelsea and staff, for being the bright spot in a dull situation!

    4
    « Good hotel near airport »

    I stayed here for four days in May. Hotels in the Rochester area are, for some reason, overpriced. This was the most reasonably priced for the price I paid. The area around the sink for toiletries was very small. The stopper in the sink would not stay closed when I used the plunger, a common problem in many hotels. The shower head is set so high that only a center in the NBA would be capable of reaching it to adjust it. The breakfast selection was good and varied somewhat each day. The seating area for breakfast is way too small (there is an additional seating area away from the lobby but some people may not see it). The room was clean and comfortable. No noise emanating from other rooms. Staff was professional.

    4
    « Nice hotel with extras. »

    This hotel was available when our original arrangements were unacceptable at 3:00 AM. The staff was helpful, courteous and kind. The breakfast was far better than you would expect. The hotel was clean and comfortable.

    5
    « Very Nice Staff »

    Very clean, friendly people and close to everything in Rochester. Traveling for work, this hotel was easy to find and close to the main highway in Rochester. The only downside is that is very close to the airport with a lot of traffic

  • 5
    « Clean rooms and friendly staff »

    Spent a night due to an early morning flight. The staff was very helpful and friendly. We were able to leave our car there for the duration of our trip. We were shuttled to and from the airport with the return shuttle dropping us off right at our car. I would recommend this hotel.

    1
    « Be aware of following ... »

    1) Hotel less than five minutes from airport. We waited a good thirty from time of call to arrival of shuttle. 2) Hotel decor very old and in need of update. Felt like we were back in the 80s and 90s. BUT in Room 114 the bedroom area was modern and nicely decorated. Most important detail to note: bed is KING size and mattress GOOD. So if you only stay one night and forget the awful and depressing interior between entrance and hotel room, you will at least get a good nights sleep and that's paramount. 3) BATHROOM upon first sight ok but put together very cheaply! And on closer inspection long hair pieces around bath area were present from previous guest. So we didn't trust that the rest of the room or hotel was cleaned with attention to detail ! Sigh. 4) if you wish to take a relaxing bath, forget it. No bath stopper and staff could not find any on site. That's the fault of owner and management though, not staff. 5) If you are disabled book another hotel. The elevator no longer works/no longer in use and there are four steps up to first floor. 6) Breakfast looked nicely presented though inspected only very briefly. Egg, sausage, toast, pastries, fruit, oatmeal, cereals. P.S. Staff were helpful but need training in the finer points of hospitality and customer service. It's not fair to drop people into positions untrained or poorly trained. The cleaners need teaching how to clean thoroughly! The CEO needs to pay attention to its franchises because places like this will give the chain a bad name.

    3
    « Great stay, very helpful staff »

    Def recommend staying here. Great staff and very affordable rates. Better than the Marketplace location. Cookies and breakfast were also a great addition. The shuttle is also convenient for those coming from the airport.

    3
    « Basic Shelter »

    Stayed here over a weekend, finding the motel clean, with a good buffet breakfast, but definitely substandard amenities compared to the usual Best Western facilities. We arrived on the outskirts of Rochester Airport mid-afternoon and apparently got the last two single rooms in this 60 room motel. Our introduction to the motel was a booming jetliner immediately overhead as we stepped into the small lobby. Check-in was prompt and courteous at a counter that was smaller than an airport rental car place. Our two rooms were clean, but small and Spartan, with two Queen beds on thin mattresses with a cramped closet and smallish bathroom. All basic amenities, but clean. Overhead, we seemed to be directly under the flight path of incoming planes that roared above about every 15 minutes. Sleep was difficult account planes that went overhead until about midnight and then resumed the next morning about 7 AM. Noisy guests in an adjoining room didn't help. Breakfast consisted of waffles or eggs and bacon plus the usual toast and donuts. Nothing to complain about here, but an adjacent eating room contained only two standard tables and two elevated tables. I use a walker to get about and found the high tables to be difficult to sit at. Normal seating was already taken by previous guests. Would recommend this place to anyone needing to stay adjacent to the airport, but it is definitely a poor cousin to other Best Western motels. One final note. We drove north on I-390 to Brooks Avenue, but found we could not turn west to the motel at the end of the I-390 ramp. Instead a short drive the wrong direction and a U-turn solved the problem. Coming south on I-390. no such problem exists.

    4
    « Early Flight »

    The hotel was both convenient and reasonable. The front desk and shuttle personnel were extremely helpful and informative. The room was clean and comfortable. A very good hotel to stay at especially for an early flight out of Rochester Airport.

    4
    « Overall Good Stay »

    We were here for a very short one night stay while attending an event in the area. Hotel lobby and rooms were clean and nicely decorated. Breakfast was good, although the seating area was a bit tight for the number of people staying in the hotel. Our room was a bit odd, as it was one of 4 rooms in a building not connected to the building with the lobby, but it was still a comfortable stay. I'm not sure if the rooms in the two buildings are the same, but ours was a little on the small side (especially the bathroom). Given that we stayed for free with BW Rewards points, this wasn't an issue for us. The parking lot fills up quickly due to offering parking during flights, and we had to park on the vacant lot next to the hotel. It would be nice if those leaving their cars for long periods of time parked in that area so that guests staying in the hotel could park closer to the hotel entrances. Overall, an adequate stay, especially since we didn't pay anything.

    5
    « doesn't get any more convenient than this »

    My family and I stayed here using the park, sleep, fly package. We arrived on a Thursday night, parked the car, easily checked into the hotel and found ourselves in a crowded but clean hotel. The staff was extremely nice and helpful and despite being busy and next to the airport the room was very quiet. With airport shuttles leaving on demand we easily made our flight the next morning. Parking and sleeping here was less expensive than parking in the airport lot for a week. Plus, when our flight was delayed by 2 days on our return there was absolutely no hassle at all from the hotel. Upon arrival at the airport I made a call to the hotel for pickup and they were literally there in 10 minutes. So easy!

    5
    « First time back in 10 years and how much nicer it is! »

    Yes the hotel is kind of in the flight path. Luckily ROC isn't very busy and they are smaller jets - either way it's walk-able from the airport and they have turned a once dumpy outdated hotel into a beautiful stylish place to stay. Did I mention they have fresh baked cookies for when you return to the hotel late at night? And the continental breakfast is great! There is limited parking and as I mentioned - there is a bit of jet noise but it's one of the best deals in town and I highly recommend considering it for your next trip to Rochester.

    5
    « Best Western The Inn at Rochester Airport, Rochester, NEW YORKWhat's this? »

    Very nice hotel for the purpose of early morning flight, Staff was excellent at hotel. The shuttle was great for dinner the night before and early morning ride to ROC. Will defintely stay again. Great price!

    3
    « Great for airport convenience »

    We spent 1 night at this facility before an early flight. The bed was comfortable but the pillows weren't great - very lumpy. I ended up using my sweater as a pillow! There is plane noise because the hotel is directly in the flight path. The good thing is that the airport isn't busy after 11 pm. The breakfast was fine for getting the day started. We had a quick shuttle ride to the airport. Very convenient because we left our car at the hotel & were picked up by the shuttle upon our return. We'd do this again.

  • 5
    « Park/Stay/Ride »

    This is the second time we have used the park, stay and ride to the airport service. Very early morning flight and a very late return. Staff was courteous, helpful and overall great. Room was clean, bed comfortable and wide variety of breakfast options. They do a great job!

    4
    « Better Than Convenient »

    We stay at this hotel everytime we fly out for a trip for a variety of reasons. Our last trip was 9 days to Cancun. We left our car there for the entire trip at no cost which is great. The free 1 mile shuttle is very convenient and we have never waited. This trip our flight arrived at midnite and Victoria was there in 5 minutes. We were standing in the wrong area for pick up and Victoria got out of the van in freezing weather and walked to find us. When I wasn't looking she also loaded up our exremely heavy luggage. At check in we were greeted by Alyssa. Fast, friendly, professional and very funny. Room is a liitle small, but had everytrhing we needed, Clean and comfortable bed. The free breakfast was great. Add all this to a incredibly low room rate and we will see you on our trip.

    4
    « Updated, convenient and reasonable hotel »

    Stayed here 1 night for a business meeting the next day. The rooms appeared to be updated recently and beds were comfortable although room size was a little on the smaller size but still not tiny. Employees were very friendly and talkative. Breakfast in the morning was adequate and well stocked. Would stay here again if I was in the area--can't beat the price without sacrificing quality.

    4
    « 3 days to see family and local sights »

    Anyone anticipating an affordable night's sleep on the airport glide path will be pleasantly surprised. Room dimensions are smaller than average, particularly in the bathroom. However, the room is modern and clean and found just as pictured on the hotel website. I never heard a plane take off. I only heard arrivals and these are low volume and very brief events that trail off in the evening. Not a disturbance for me at all. There is no disadvantage to not being in the center of Rochester. Everything is literally minutes away. You leave from and return to a calm and lightly traveled zone with no foot traffic. Two entrances to the interstate and a straight line to WalMart and restaurants all terminate at this Best Western. A great way to start and end every foray. You'll find it convenient to return in minutes for a nap or to get another jacket. The breakfast bar is spotless and just about as good as any and the fare rotates daily. The staff were all normal, pleasant and helpful people. I used the shuttle to get to a restaurant and then to return to the airport to get a rental, again to return the rental and again to catch my flight out. This is free but I tipped. So glad I took a chance on this unlikely combination. Lodging in Rochester can be expensive downtown. They say June and September are the months to visit. The Eastman House is great. Mt. Hope Cemetery - to actually absorb it would take several days - wonderful. St. Michael's Catholic church is one of a kind though the area is a bit sketchy. Amazing stained glass. Call em, they'll show it to you. My iPhone Maps app worked perfectly.

    2
    « Glad it was only one night. »

    I would have checked "fair" if available. Entrance lobby, location to airport was great. Check in easy but not personable. When we informed staff about our room concerns they were very concerned and apologetic. Problems were: Room reeked of tobacco smell, like a pipe tobacco. Toilet handle hanging out of tank. We lifted lid and tightened the nut. Colder water handle completely turned around in its place preventing us from turning off water. We did slow it to a drip. Bed was very comfortable. Checkout easy and friendly. Clerk was very upset about our experience.

    5
    « Better than I thought »

    I stayed at this location from March 25-27. The room was very clean and quiet. The decor was modern and the hotel staff was was extremely friendly. I stay at Best Westerns all over the country for extended periods of time and this is one of the better airport locations that I've stayed at. Great for business travelers who will be in and out of town for a few days.

    5
    « Made me a believer in Best Western »

    I had a snow cancellation of my flight and just didn't want to pay the cost for a second night at the Fairfield at the airport. I found this Best Western which has a shuttle to the airport and I'm very pleased I did. I considering BW a very-budget chain and only the Trip Advisor rating being so high made me check them out. The staff was great during the snow emergency (and now on my most recent trip as well). Even just little things like sharing a snack they had with me, and making sure my car had a place to park OK with the snow. The room is about 30% less expensive compared to my normal favorite Hampton, and they matched my Hampton/Hilton rewards level, have a business program, and some discount bonus deals. On my last trip I was given a 'suite' room, which I wouldn't have expected at a more budget hotel. It had a second room, pull-out bed, second TV, etc. Nice bonus for my stay. I rely on decent internet and it has worked well for me (I'm a photographer and need to deliver photos online). I really like that the log-in never threw me off their system during my 3 day stay (it often does at most other hotels). Also, the breakfast has been great, hot, plentiful and keep up until the end time. The coffee is decent too. It feels like this BW at least has studied what I love about Hampton and duplicated it at a discount. I've already booked multiple future stays at this location, and I'm much more likely now to consider a BW in another city.

    5
    « clean and comfortable but staff were the best part of the stay »

    We spend a night at the Best Western Inn at the Rochester N. Y. Airport. At checkout, the desk clerk helped us get our boarding passes printed and went out of her way to be helpful. We left the Inn and took a cab back into town, only to discover I'd left my wallet near the checkout counter The clerk found it and held it until I could get there. Thank you for your courtesy and professionalism!

    5
    « Excellent value »

    Excellent price, great location, would definitely recommend to others and would stay here again. Very close to airport, right under the path to the landing runway but not too much disruptive traffic. You can park your car here at hotel if you are flying from here.

    5
    « Park and Fly »

    Excellent hotel, very clean, friendly helpful employees, excellent breakfast, good variety, fresh and hot. Fresh baked cookies available was a great treat. We had secure parking for the week we were gone, excellent shuttle service. It only took 5 minutes to get to terminal and we were dropped off at exact airline ticket counter entrance. Friendly help with luggage. Prompt response and pick up with hotel shuttle upon return and taken right to our parked car on hotel property. We will definitely stay at this hotel again.

  • 5
    « Welcome Home »

    We recently booked a Park and Fly at this facility as we were arriving home very late at night. During our vacation my husband had an accident and ended up coming home with casts on both legs. I cannot stress enough how great it was to work with both Chris and Alyssa throughout this time. Chris changed my reservation a couple of times, helped me make arrangements for some one to put a wheelchair in my car, and let us have a late check out as we had to wait for a friend to come and get us.. Alyssa made sure we had an accessible room that met our needs and helped sort out the challenge of getting both my husband and our luggage settled, This was the first time we stayed at this facility since the reservation. Our room and common areas were clean and well kept up. We won't hesitate to stay again.

    4
    « Modest and economical »

    Very convenient to airport. Excellent accommodating staff, nice hot breakfast with real scrambled eggs and tasty crisp bacon. The WiFi was easy to access and high speed! This is a modest, even frugal hotel. Do not expect luxury. Simply convenience.

    5
    « Great Stay at Best Western »

    The staff was extremely helpful and friendly. Our room was very nice and newly refurbished. Breakfast was awesome....real bacon and scrambled eggs, homemade waffles, great coffee bar, and all the trimmings.

    5
    « Park and fly »

    Stayed one night on the park and fly program. We were upgrade to suite. Check in went great and the shuttle service was very good. Very good value , considering that parking alone at airport is 6$ per day. Would highly recommend staying here when flying out of ROC.

    5
    « Great remodel »

    We have stayed here a number of times due to the convenience and ease of parking and being close to the airport. They have recently remodeled and it is very nice and comfortable. We didn't get the adjoining rooms we were promised but the front desk staff was very helpful in getting us a comfortable and better alternative and was very sweet. The shuttle to and from the airport is seamless and very easy. They make the whole time great.

    5
    « Price is right »

    This is not my first time here and wont be our last. Best park and fly value in Rochester. Parking lot is a little small for the amount of cars there for park and fly. Can leave car there for up to 6 months.

    4
    « Great Hotel for park, stay and fly »

    This was a great hotel, we are flying for a 3 week vacation, and the park, stay and fly opinion works great. The hotel staff were great and friendly. The breakfast was good, Lots of food, eggs bacon, waffles fruit juice coffee, and many other items. The cost of the hotel was less than the cost if I left the car at the airport. Will use this hotel again.

    5
    « Another Good Stay »

    We always come here whenever we fly out of Rochester, NY - it's a great deal, for the price of our room: we stay overnight, get breakfast in the morning, get taken to the airport for our flight, get picked up when we return, and they keep our car for the duration of our trip - how can you not beat that?!!!!

    4
    « Rochester Best Western - Airport »

    We found this hotel to be very convenient and reasonably priced. They have a park and fly option that allows you to leave your car at the hotel instead of the airport. The staff was very good and transportation to and back from the airport is provided. They don't have a restaurant or bar on the premises. I would stay there again.

    5
    « Gracious, understanding, quiet and uber clean! »

    It was a bit of a rocky start at the Best Western, but thanks to the excellent and understanding service we received from front desk clerk Chelsea, we have nothing but rave reviews. It Seems the on line booking, and the air mile points booking, was a little bit more restrictive and costly than we had hoped for. No sooner did We voice our displeasure, did we find ourselves upgraded in our room and our Park, Sleep, Fly payment was reduced. The Best Western on Buell Rd. Is newly acquired and tastefully decorated. We did'n't hear one single plane all night which guaranteed a good night's sleep. Loved the airport drop off and pick up service and appreciate the night clerk warming the van before picking us up at Midnight. All in all- a great place to stay at a reasonable rate.

  • 5
    « Good stay. »

    Check in desk was a big help! Room was nice. Breakfast was good. Free ride to and from airport. Internet worked well. Overall everything went well. 0123456789 ABCDEFGHIJKLMNOPQRSTUVWXYZ - Still more words needed????

    4
    « Simple and practical »

    Arrived at Rochester Airport after midnight and was picked up by the shuttle bus. Driver was friendly, room and facilities were simple but comfortable. I think this is perfect for awkward arrival or departure times.

    4
    « Airport Hotel »

    Nice, comfortable hotel for the traveler thru New York State, with very very efficient, and super CLEAN rooms with all the amenities for a good night's sleep. Highly recommend this hotel for the business traveler, the morning breakfast nook and coffee were superb and an added bonus to the stay.

    5
    « Great Value »

    We come here several times a year whenever we need to fly out of the Rochester Airport - for the price of our room, we get our room, breakfast, a ride to the airport, pick-up when we return, and they keep our car for the duration of our trip. The staff is always friendly and helpful. It is one of the greatest values out there and we will continue to come back.

    5
    « Airport Hotel »

    I have stayed at this hotel several times with friends and family prior to and after traveling. The staff is excellent and service to and from airport exceptional. We experienced a vehicle breakdown on way to hotel. Called the desk and staff person helped arrange vehicle repair while we were on vacation. Vehicle was in their parking lot, repaired when we arrived back from vacation. Staff went above and beyond!!

    3
    « King Size bed rooms are small but good place to stay if flying out »

    This hotel is right across the street from the Rochester airport exit and allows you parking for the time away at no cost as long as you stay there one night which can add up to big savings. The staff are pleasant and welcoming, but we did find the room with the king size bed a bit cramped with a small washroom. We did notice across the hall the rooms with two beds were larger. I would ask for one of these rooms next time Breakfast items were varied each day and cookies and coffee available during the day.. We had a small problem with the tv and that was handled promptly even thoug it was late.

    4
    « Amazing Staff Made the Stay Worth It »

    Chelsea was absolutely outstanding during our stay. To begin with, she welcomed us warmly, had fresh baked cookies for us, and walked us through the Park & Fly process. In addition, she helped us print our plane tickets and suggested a place to eat that evening. All the while, she engaged us in conversation and really made us feel welcome. When we returned from our trip, she picked us up from the airport in the shuttle, helped us with our bags, talked with us about our trip, and brought us more cookies as well. When our car wouldn't start, she immediately went to grab her jumper cables and car in order to help us get on the road. By that point, we were absolutely exhausted, but her positive attitude helped us laugh through the situation.

    4
    « Hockey Tournament Stay »

    Staff was pleasant and very willing to accommodate, breakfast was amazing, not expecting the variety. Very conveinient to the airport., would stay again if traveling through Rochester. Staff was friendly and always available.

    4
    « positive »

    A pleasant stay, close and very convenient to the Rochester, NY airport. Staff is very helpful. Parking is provided for the length of your stay away if you stay one night going and one night on your return. Free shuttle to the airport when ever needed.

    5
    « One of the best »

    One of the best stays I have ever experienced, business or pleasure! The staff was professional, very helpful, most friendly, and one of the best. Without doubt I would stay at this Best Westerr again and try others.

  • 3
    « OK for a Night »

    I ended up at the Best Western after my flight from Rochester was canceled. The Fairfield Inn near the airport was priced at $165, the Best Western at $80, so I thought I'd try the Best Western. Tiny, tiny, tiny, but an OK place for a one night stay. The room and bathroom remind me of NYC rooms, where you can reach the wall from either side of the king bed. The bathroom barely has room for a vanity, and it's a squeeze to sit on the toilet. The breakfast area is small, too, with the usual BW fare. Good coffee. That said, the staff were all very nice and welcoming, from the van driver to the front desk clerk to the breakfast attendant. The AC was quiet, there was ample hot water, the bed was comfortable, and the wi-fi was fast enough. This hotel would not be my destination, but it served fine in a pinch.

    4
    « Close to airport and great service! »

    This was another great stay at a Best Western. It is very convenient to the airport, maybe a little too close because it sounded like the room was right under the flight path. The room was very nice and I found the staff to be particularly friendly and helpful. The woman who checked me in left the desk (even though she was the only one there) to come get me at the airport in a light snow) Breakfast was good with a big selection.

    4
    « good for the price »

    breakfast was surprisingly good for a help yourself continental. they had a waffle maker! but the room seemed old. there was a heavily stained chair in the room that i was surprised to see. otherwise, great place. would stay again

    3
    « Not impressed! »

    For what this hotel cost, it was not a great place to stay. The bathroom in the room was very small. We all have bruises on our arms from hitting the sink because it was so close. Breakfast was ok on Saturday but Sunday, they ran out of stuff and didn't restock. people were complaining and the staff was irritable and rude. Also, the breakfast area was very small and crowded. The parking lot was poorly designed also. they keep the hotel van in the way and if someone is checking in or packing their car, you can't get through til they move their car. We won't be returning to this hotel.

    4
    « Convenient Location for us »

    We visit Rochester about once a year, and our daughter lives near the airport, so the Best Western is one of the few motels that are available to us. It has been adequate, but even with the improvements that were made a few years ago, it's just okay. The bathroom is dated, tiny sink, and the carpet was dirty. Otherwise, comfortable bed, good housekeeping, good breakfasts and surprisingly quiet being so close to the airport.

    5
    « Excellent Airport Hotel »

    We booked this hotel on our return to the UK so we could get an extra hours sleep before the long journey home. On arrival the receptionist was really helpful and asked when our flight was so she could book us a shuttle over to the airport the next morning. The room was not massive but we were only there for one night. It was clean, comfortable and had a fridge. It is an airport hotel and we were there on a Sunday night!! No restaurants close by but the hotel runs a FREE shuttlebus so we headed off to Applebee's when we were finished we called the hotel and they fetched us back!! We had an excellent nights sleep. There are a couple of computers for use. Breakfast - self service, plenty of choice. Waffles, cereals, pastries, bacon and egg, toast, muffins etc

    3
    « Just fine »

    Needed a reasonably priced place expensive weekend (U of R Meliora weekend) . This met our criteria: clean, comfortable enough, inexpensive, inconvenient to the university. Rooms were a bit small, but fine. Breakfast was standard for this level hotel: cereal, bread, muffins, hard-boiled eggs and a waffle machine. Only real complaint is that the hotel is effectively on the runway of the airport, and we could hear planes landing until one in the morning, then arriving by around 8:30 AM. I guess that comes with staying at an airport hotel, so we are not complaining, just noting. staff was friendly, place was otherwise just fine.

    4
    « very good »

    Hotel was very clean and comfortable. Staff was very helpful, got back to hotel late on return and when I asked about food being delivered to hotel was given a lot of different place to pick from. Breakfast in the morning was very good a nice selection to pick from.

    5
    « Love this Place ! »

    I stay here every month. I love it and will continue to stay here. This place is overall the BEST Best Western in upstate NY. No one likes staying near the airport but this one is very nice and great for business trips. Only been here on business. Staff is always friendly and pleasant to deal with. The rooms are very clean and updated.

    4
    « An excellent property »

    This was an excellent property. The place has been upgraded and it is obvious. The air conditioner was the most quite running appliance we have experienced in 20 days on the road. The staff called within 20 minutes of our arrival in our room to ask if everything was ok. So I would give this property high mark for the comfort of the bed, the speed of the internet, and the quality of the breakfast. I do however, agree the room was crowded and the bathroom was short on shelf space but I would gladly stay here again.

  • 4
    « Great for a college visit »

    We stayed here while we were touring Rochester Institute of Technology. The hotel is close to the University, which made it ideal for our stay. Room was nice sized, though the bathroom was a little small.

    4
    « good overnite »

    this hotel is situated next to rochester airport and we first selected it for the free parking. But although there are others in the area we always select this one if we fly out or ROC . The free parking is also a great thing.

 

Getting to the hotel ...

All directions
·From: NYS I-90, East or West. From I-90, take exit 46-390 North, to exit 18B-Brooks Avenue Airport, turn right at the light and the BEST WESTERN The Inn at Rochester Airport will be on immediate left. ·From: Rochester International Airport. When exiting airport you will come to a traffic light, go straight through the intersection, (Buell Road). The BEST WESTERN The Inn at Rochester Airport will be on your immediate left. ·From: I-490 East or West. Take I-490 to exit 6-County Airport. Make a left at the light, take one mile to Chili Avenue and veer right at the light, go one mile to third traffic light, this will be Buell Road. Make a left and the BEST WESTERN The Inn at Rochester Airport w...

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