BEST WESTERN Richmond Hotel,  Richmond

4.0/5  - based on 302 guest reviews.
100 Eastern Bypass, 40475-2302, Richmond, United States - See map
+1 859 623 9220 +1 859 624 1458

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> Room 1

1 adult

 

Hotel advantages

  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 302 traveler reviews
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This family oriented Richmond, Kentucky hotel is close to many local attractions including Renfro Valley, Eastern Kentucky University and Boonesboro State Park. Approximately a one hour drive to beautiful Red River George and Natural Bridge State Park, and Cumberland Falls State Park. The BEST WESTERN Richmond Hotel offers clean and comfortable accommodations and wonderful customer service. Centrally located near some of Eastern Kentucky's most popular attractions, our newest attraction being the Eastern Kentucky. University Arts Center, only one mile away. This beautiful new facility has welcomed many diverse types of entertainers to our area. All rooms at this property offer a microwave, refrigerator, cable television with HBO® and high-speed Internet access. Start the day off with a complimentary full hot breakfast including gravy and biscuits, sausage and eggs, and fresh made waffles. The hotel also features amenities such as an indoor swimming pool, hot tub, fitness center, business services and meeting/banquet space to accommodate up to 125 people. Guests will enjoy a variety of dining options just minutes from the hotel. Golf enthusiasts staying at the BEST WESTERN Richmond Hotel will appreciate being close to several local golf courses. Spend the day at the Keeneland Horse Race Track or visit Renfro Valley, the state's country music capitol. For those traveling on military business, the Bluegrass Army Depot is just five miles away. Eastern Kentucky University is located just minutes from the hotel, making the BEST WESTERN Richmond Hotel ideal for guests visiting students. Richmond also hosts a variety of sporting events and arts and crafts festivals throughout the year for both locals and visitors to enjoy. The friendly staff at the BEST WESTERN Richmond Hotel is waiting to ensure an enjoyable and memorable stay in Richmond, Kentucky. Make a reservation today and save. Enjoy your stay. Our hot tub is currently unavailable. We apologize for the inconvenience.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 302 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
127
Verygood
 
88
Medium
 
44
Poor
 
27
Horrible
 
17
Business Business 32
Couples Couples 92
Family Family 132
Friends getaway Friends getaway 19
Solo travel Solo travel 13
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Richmond Hotel,Richmond
  • 4
    « Excellent Value »

    Room, breakfast, and especially service were excellent. Clean with updated touches. Kim at the front desk was very helpful, and the staff at breakfast were amazing. Only complaint is that there is no bathroom at the pool area.

    4
    « Nice clean hotel »

    While the decor is somewhat dated, the hotel was very clean with comfortable beds. The staff at the hotel were exceptionally friendly and welcoming. The rates are modest for a hotel along a major interstate highway.

    2
    « Won't stay again »

    Checked in, service was exceptional. Got to the room to find the bathroom dirty, floors not evwn vacuumed. The only thing clean was the bed sheets. The beds were horrible, woke with horrible back ache. We couldn't switch rooms and everyone was booked :(

    5
    « A nice change »

    This was one of those much better than expected experiences. For once everything, and I mean everything, was better than expected. The people, the building and facilities and the food. And I am not usually that easy to please.

    1
    « unhappy »

    worse hotel I've stayed in. At check in the guy at the front desk George down grades us and treated us like we wasn't worthy of staying there. Our sheets in our room was stained and had hair on them and we was told there was no housekeepers and they was full so there was nothing they could do. And to beat all next morning at breakfast we was trying to enjoy our breakfast and we look over the lady in breakfast Jodi was picking her nose and didn't wash her hands before handling the food we just got disgusted and left we will never be back there and we will never recommend anyone to stay there

    4
    « Clean, Appealing and comfortable. »

    Very nice hotel, would recommend to others. I am very particular about my hotel room being clean (because of a health issue) and comfortable, this was all of that compared to other hotels on our trip. I also feel that a good hot breakfast is important, too. This hotel was also secure; a great plus.We will return to this hotel if in the area ever again with no question. I am a good inspector and fee I am fare in grading hotels during my travels.

    4
    « Really good experience »

    We stayed here last night after driving up from South Carolina. Looking for reasonably priced place with good reviews, close to I-75, hot tub and free hot breakfast. This is not easy to find but this hotel met all those requirements and more. Easy access to I-75, plenty of parking. Kim at the desk was very friendly and helpful (suggested Sonny's when I asked for a good BBQ place and she was right on the money). The pool area was deserted and the hot tub was deliciously hot. I would like to see more action with the jets, there were barely any bubbles - but it still felt wonderful. The room and bathroom were clean and the bed was very comfortable. We really appreciate when there is a refrigerator included in the room, so our soft drinks are nice and cold when we take off in the morning. The breakfast bar was plentiful and the food hot. We will definitely make this our go-to place on future trips.

    5
    « Excellent! »

    This is a great hotel. I've always been pleased with Best Western hotels. I was surprised with the quality of this hotel in particular because the price is so low! Breakfast was awesome- great for kids- and the room was terrific. The entire hotel was really a great bargain! And- you're near gas stations, shopping, restaurants. Great location!

    5
    « Family weekend »

    The only thing was we could not check into our room when we were ready to but otherwise everything was fine. We had to come back later to check in. But the room was nice and clean. Coffee was hot in the lobby

    4
    « Would recommend to others »

    This hotel was in a great location next to a variety of restaurants and stores. It was clean and had a nice pool and hot tub, The breakfast had many choice for the whole family to choose. My family enjoyed this hotel

  • 5
    « stay at best western »

    The location was very easy for traveling because it was not a great distance to get back on the interstate. There were restaurants and gas available right in the same area. The property was very clean and well kept.

    5
    « Great Hotel »

    This is a great hotel, the staff was wonderful, the room was comfortable and clean. We had a very pleasant stay at this hotel. We were on a 2500 mile road trip and this stop was excellent. I would stay here again .

    5
    « Richmond, Kentucky »

    Very nice Hotel with friendly professional staff. Ground and surrounding were fine. Nice pool and spa. Nice selection for breakfast. Easy access to highways and restaurants. Beds were comfortable. Thank you.

    2
    « Old, Tired Hotel »

    This Best Western is in serious need of an upgrade. Our first room was so moldy/musty smelling that we could not stay in it. Fortunately, the manager did juggle reservations and allow us to switch rooms. No odor in new room but a/c unit still worked poorly. Toilet had not been cleaned and contained fecal matter upon arrival. Hotel was quiet and convenient to I-75 and EKU.

    2
    « not the best from Best Western »

    The service I received from the staff was very good, they were polite and helpful. However, the outer appearance and the rooms need to be updated and the cleanliness did fall below my expectations. Not the best place I've stayed but not the worst either.

    4
    « Overnight »

    Enjoyed the stay. Just stayed one night. The front desk was very nice, very helpful. To me the bathroom needs the light to be a little bit brighter. The breakfast was good a lot of variety that we all little. The price was right. The next time I am going that way I will stay there

    4
    « Best Western Richmond, Ky »

    The hotel looked a bit old on the outside, but the room was very clean and spacious. The front desk staff were very pleasant and interacted with guests very well. The indoor pool was good sized with a nice hot tub. We stayed here on our way home from Virginia. A pleasant stay. I would recommend this hotel and would stay here again if I'm in the area over night.

    3
    « Nice stopover »

    The hotel is not new, but well maintained, breakfast was excellent for a BW. Lots of choices, and eggs were actually scrambled, not just the frozen "patty" variety. Unfortunately, shower did not drain well which made what was an very good stay just average. For the price it is a good value.

    5
    « Alabama Vacation »

    This was one of the older Best Westerns we stayed at but was very well maintained. The rooms are easy to get to. The rooms were a little smaller than at the other Best Westerns we stayed at. But the room was comfortable and clean. The number of cars in the parking lot indicated that it was a very busy place. For all that, it was very quiet. Of all the hotel/motels we stayed at during our vacation, this one had the fall superior breakfast of them all. They served a wide variety of foods for breakfast that were well prepared.

    4
    « Good Clean place to stay with great Customer Service. »

    This Hotel is well worth the price. It is an older building but that does not matter to me. I look for Cleanliness and good Customer Service. I received both at this Hotel. We stayed there on our Trip down South and stayed again, on our trip back home. We will use this as our hotel when we travel to Georgia from time to time. It is right off the expressway and we loved having a full breakfast buffet the next morning. Well worth the price.

  • 4
    « Pleasant Surprise »

    This hotel has been renovated making it a future stop for us. The rooms were nice and clean, the hotel property was clean, the pool looks great (we will be bringing the grand kids), and the breakfast buffet was really nice. If you're looking for a place to stay in the area, for a reasonable price, this is the place. Bonus.....there is a Cookout restaurant next door, it's fast food at a reasonable price with GREAT SHAKES!! Chocolate please...

    5
    « Great hotel »

    Great hotel, great breakfast, I would go back. Room was great. The only thing I can say is the hallway could have been a little bit cleaner but we arrived late around 6:00pm and there were alot of people there. The pool was great very large. Great whirlpool.

    5
    « One night family stay »

    We stopped here on our way to Daniel Boone National Forest. It was conveniently located, clean, and it provided some well-needed rest. Since we were only staying one night, we didn't take advantage of any of the hotel's amenities.

    5
    « great family fun »

    Hotel was fabulous, staff was very nice. Breakfast was delicious, open till 10 on weekends and have 2 servers that are very helpful. fresh fruit. pool for girls was fun and hot tub was good and hot. just a rally great horseshoe fun weekend. Special rate available for the event stayers Lake Reba was extravagant!!!!!!!!!!!!!!!

    4
    « Nice place to stay »

    We stayed two nights. really nice place to stay big pool and very friendly staff. Kim in the dinning area was so nice and helpful. the rooms were nice and clean. For a older BW it really was very clean. Would definitely stay here again

    4
    « Richmond B/W »

    Large clean room. Beds and pillows very comfortable. A/C could have been a tad bit cooler. Great country breakfast (fried apples would add to that country feel), good coffee and all in all a nice variety.

    5
    « very comfortable »

    Extremely satisfied with all aspects of this stay, from check - in to check - out all staff were very helpful and professional. Would not change anything not sure what the music and very busy parking lot was about but did not hear a thing once inside would recommend Best Western to every one that passes by.

    3
    « Stop over after long day of driving »

    Room seemed clean. Bathroom had a very strange smell that we couldn't figure out what it was. But it wasn't good. I didn't see any mold or dirt though. Room was okay for the price. Not sure we would stay again. Hotel is dated and could use some updates. Refrigerator was nice and cold which is unusual but a pleasant surprise. Continental breakfast was very good. I

    5
    « Great place to stay »

    This Best Western is clean and comfortable with a very friendly and courteous staff. The bed was extremely comfortable and room was attractively decorated. The room price includes an all-you-can-eat breakfast consisting of eggs and sausages, biscuits and gravy, waffles, fresh fruit and more - served by a friendly and helpful serving staff.

    1
    « Bad hotel bad staff bad policys »

    We stayed here bringing my don to college. This hotel is old no elevators. Dirty room and Internet real slow . I got up at 2 am to use the barroom. On flushing the toilet I discovered the room had no water. I called the front desk and was told this happens every night due to maintence on the water line so therefore you could not flush the toilet. Wow talk about not sanitary. In the morning about 730 am I went down to eat. I was told any hot food needed to be microwaved since the lady in charge forgot to light the warming burners. What a disaster. This hotel is old no caring attitude by employees and very slow internet. The Internet was so slow we used our phones as a hot spot. Stay away from this hotel even if you have to drive 20 miles further north.

  • 4
    « Great location »

    If you are visiting eastern Kentucky university this hotel is for you. It is almost across the street. We used points, so our stay was free, but the rates were competitive with all the other hotels in the area. It was very clean, good free breakfast and easy access off freeway. There are many restaurants and fast food chains nearby so finding somewhere for dinner was not an issue. I would stay there again.

    5
    « Very Pleased!! »

    We chose this hotel from reviews on Trip Advisor. While driving back home. All of the reviews commented they were impressed with how clean the hotel, helpful staff, and a very good breakfast. We found this to be true. While checking out, Cindy asked us if there was anything that wasn't working properly. Who better to know, than people who just used the room. Great experience. You won't be disappointed.

    5
    « great staff »

    Great staff, but, I wish there was a way to get a little more than a grab and go for us early risers.or perhaps a light dinnerbar.the pool and all the areas are clean.its very close to many restaurants.

    5
    « Nice for low price »

    Been staying here for years. No bid frills but a clean room great service. Only complaint in leaving the parking lot on busy days due to a bad intersection. Other than, that I totally reccomend this motel

    5
    « Great hotel for the money »

    Clean hotel. Very Friendly staff. Big hotel but there is Easy access to rooms with luggage. Slept well. Breakfast was good. Lots of choices. Easy access off 75. Would stay here again. My daughter was impressed that they had Pantene shampoo and conditioner. Lol

    4
    « Good Value and Nice People »

    This appears to be an older facility but is pretty well maintained. The staff was very helpful. When we found that there was no remote for the TV, a quick call to the desk had a nice lady from Housekeeping there in just a couple of minutes with a controller. Unfortunately, the microwave was on its last legs and there were a couple of other very minor issues. However on the plus side, there was a hot breakfast with fresh fruit and a very cheerful attendant. Overall, we felt it was a good value and would happily stay there again.,

    5
    « Quality »

    This was an awesome stay. Front desk was very helpful and took care of our needs. Within walking distance to about 5 restaurants. Quiet comfortable room. Very nice bed. We stayed at the Crown Plaza in Atlanta and this room was 95% as good as that room for half the cost!

    5
    « Highly recommend »

    Our room was very clean. Missie working the front desk was very accommodating. The continental breakfast was excellent. It was a buffet with eggs, sausage,hash browns and more. This is right off the interstate - great rates and friendly staff.

    5
    « Great hotel for value »

    Excellent hotel, very good value for money. Lobby very nice, roomy. Well maintained. Room was very clean, well appointed, and with a mini-fridge and microwave. Room large and beds were firm. Breakfast was very good, with plenty tables and chairs to sit.

    5
    « Best stay ever »

    Started with a great price.friendly staff. Got to the room everything was clean .large HD TV with free on demand .bathroom clean and since I am 6ft 2 .high shower head didn't have to duck.pool and hot tub area clean.then to top it off hot breakfast .eggs, sausage, gravy potatoes and waffles. I would recommend this hotel to anyone coming through richmond,kentucky

  • 3
    « Nice Hotel »

    Stayed here for a quick overnight on our way through. We had made reservations and had two rooms. We became a little concerned at check-in when we learned the hotel was all booked up with Little League, but had absolutely no problems. Room was clean and quiet. We had rooms on the back of the hotel by the interstate and could hear none of the traffic.

    5
    « Richmond Business trip stay in the Best Western »

    I very much enjoyed my stay ,it was very clean, and quite. the front desk people was very nice. would tell anyone to stay at this Best Western . Enjoyed the stay.When arrived at the hotel the children wanted to see the pool . Took them to them room the water was alittle cold but over all the kids loved the pool.

    5
    « Very nice experience »

    My high school reunion was held at this motel. The motel held rooms for the returning grads and provided a great facility. Everyone was exceedingly pleased. The only negative was the fact that a Little League baseball tournament was being held that weekend. The parents of these kids had absolutely no control over their kids nor respect for the motel or the other customers.

    5
    « Pleasure trip »

    Very good hotel. Staff is very helpful and friendly. Breakfast bar is outstanding. Lots of nice shops in the area. Would stay there again. The room was nice had a king bed and ice box micro wave. The building was nice and clean

    4
    « Good hotel »

    Stayed here overnight with kids and grandkids. Room was clean and comfortable. Pool was really nice-bigger than expected. Only negative was ac didn't work in room and too tired to switch rooms. Advised staff upon checkout and they apologized and put the room on their list for repair. Will definitely stay here again

    4
    « Safe family stop while traveling I75 »

    Nice spot for the family to rest 1 night during a long trip on I75. Saved a lot of time here because it has a very nice breakfast included and has quick and easy access to I75. Clean room, indoor pool, breakfast area. Coffee, tea and cocoa was always available in the lobby. Front Desk staff and Breakfast attendant very very nice.

    5
    « passing thru London »

    great hotel for the price and a hot breakfast Missie and Kimmie at the front desk were so friendly room was neat and clean with no bleach or excessive chemicals very quiet and the bed was pretty good nice places to eat and shop nearby

    5
    « Fantastic stop »

    Stopped at this hotel on a whim due to last second deal online. Room was great, sizable for 2 adults and 2 teens. breakfast in the morning was fantastic, the largest dining room out of all the hotels so far this year (10 different ones) with the best selection and quality of all the ones we have been to. The ladies running the service were super and a joy to chat with as was the size of the eating area, plenty of room to spread out in.

    5
    « great »

    Had a great time with grandkids this hotel is very kid friendly . We had fun swimming in a good clean pool and they have a wonderful breakfast as added bonus. The staff was very accommodating and friendly.

    4
    « Good place to stay »

    Every time I visit Richmond KY this is where I stay. The hot tub was out of order but they had it posted on their web site before I booked with them. They have indoor pool, A nice fitness center. Easy access from interstate. Everyone very friendly.

  • 1
    « Old Musky Smell »

    The hotel needs to be updated and it has an old musky smell. The breakfast was hard and tasted hold. The outside needs to be updated as well. The location is fine but it is difficult to get in and out of as well.

    4
    « Best Western in Richmond, KY »

    Motel is right at the exit from the Interstate and close to nice places to eat and gas for the car. We wanted a quiet supper, no fast food. Lady at the desk had several excellent suggestions at the up-scale mall that was within sight of her window.

    5
    « My stay at the Richmond Best Western »

    The experience of our stay was very pleasant, the staff and service was excellent. The breakfast and variety of food was all one could ask for. We would recommend it to our friends that may be passing that way.

    5
    « Jehovah's Witnesses Tours »

    This was him Hotel experience for her family we travel to the hotel from Atlanta Georgia on a trip headed to New York City we stayed on departure trip as well as our return trip from New York City the facility was clean modern up-to-date staff was friendly and cooperative and gracious the breakfast service with clean and prompt and opened at 6:30 sharp the gym facilities were at 4 facility the Panthers staff was orderly and helpful I would highly recommend this ility to anyone looking for a reasonably priced excellent quality up-to-date Modern Hotel experience

    5
    « Great Location of a Great BW »

    We often stay at BW and this one is right off the interstate in Richmond, KY. The rooms are a great value, pleasant staff, and the breakfast area has a single devoted employee to serve the eggs, sausage, etc and keep the place looking very clean and pleasant.

    3
    « Richmond KY »

    They were painting the interior of the hotel, and you could smell the paint. the room was a little run down, but the bed was really comfortable. Staff was helpful and excellent. Professional and very helpful.

    1
    « Feedback »

    The experience of our stay was very pleasant, the staff and service was excellent. The breakfast and variety of food was all one could ask for. We would recommend it to our friends that may be passing that way.

    5
    « Great Hotel, Staff and Breakfast »

    This hotel has nice clean rooms. The staff were all friendly and helpful. They had a awesome breakfast with gravy and biscuits, sausage and eggs and a whole lot more. I will stay here again in the future.

    4
    « Nice comfortable accomidations »

    I would recommend this hotel for a safe, comfortable place to stay the night. The staff are darlings and really treat you as if you matter, which is nice. The beds were good quality, on the firm side, which isn't to my liking but I'm sure fans of firm mattresses will love them. The room was clean and it was very nice. I would most certainly stay there again.

    5
    « overnight stay »

    Checked in later in the evening, front desk staff (wish I could remember her name) courteous, had a great sense of humor, knowledgeable. Room was clean, bed was comfortable, breakfast was excellent. Would definitely stay at a Best Western again!

  • 5
    « Loved Kentucky »

    We really enjoyed our visit to Kentucky and the hotel was part of the enjoyment. We travel with two cats and pet friendly hotels are important to us. The room was spacious and clean and the breakfast was good. I'm sorry but I can't think of anything more to say and requiring 200 characters to file a review makes me want to not bother reviewing anything ever again.

    5
    « Nice »

    The hotel was cleansed roomy and the staff was very friendly. Great rates too The breakfast was one of the best we have ever experienced-way more choices than most continental breakfasts. Will return.

    1
    « one of the worst hotels we have stayed at »

    one of the worst hotels we have stayed at we spent over 6 days traveling and this was one of the worst hotels we stopped at the room was nasty smelling the shower was dirty the internet didnt work correctly the pool was closed the ice machine was broken

    5
    « richmond stay »

    Me and my wife and 2 granddaughters stayed for 1 night and it was very good. The room was very clean and the staff was friendly. It had easy access on and off the interstate. The hotel was very close to places to eat,

    5
    « Great visit »

    Made reservation by phone, great price . Hotel was right off the exit Check in went smoothly. Room was great very quiet. Breakfast was good. Lots of restaurants nearby to choose from. Would stay there again.

    4
    « Place to stay in Richmond »

    Older hotel but great upgrades to room and amenities. Staff handled all our needs quickly and without reservation. Busy parking lot and road area but the rooms were extremely quiet and spacious. Would stay again.

    3
    « Clean, and good for the price. »

    Nothing exceptional about this, hotel, but was clean and average. Only one complaint...no ice machine. One was broken and the other was empty. Fortunately, we had a cooler with us so we were able to go buy a bag of ice to use while there. The gentleman at the front desk was friendly and helpful.

    4
    « Best western Richmond over the last 4 years »

    The pool has been "under repair" for several months. Have stayed here several times over last several years always a pleasant experience. Free breakfast is ok--could be a little more variety and better quality eggs.

    5
    « Exceptional Value and quality »

    I travel to and from Florida every year. This is the only hotel I always stay at. Their employees are friendly and professional. The rooms are clean, and the bed is comfortable. They have a complete hotel breakfast that covers all bases. The cable television has been upgraded and is the best I have ever had at a hotel. It includes an on demand feature which I have never had before.

    5
    « Amazing! »

    Teejay was an amazing customer service rep.! He told us excellent places to go and was very welcoming! The hotel was very clean and had a great location. The room was just what we were looking for during a night away! We had a great time with this hotel and would recommend to anyone!!

  • 5
    « Trip back home »

    Stopped at this motel on trip home to Michigan from Florida, nice, clean with restaurants close buy. We are best western rewards card holders so we really enjoy staying in one when available. Enjoyed the breakfast nook, everything was clean and food was warm and tasty, coffee was exceptional. The front desk representative was friendly and suggested a couple restaurants to go to for dinner, we took her advise and enjoyed one that she suggested. Definitely will use this best western again!

    4
    « half way point »

    We love staying at this BW! It is in a college town so it is a lively place to be! Plus for us, we feel like family here because my wife's Grandfather was a teacher at EKU and there is family history here.

    5
    « Great stay »

    We got there late, but they were waiting for us. The check in procedure was quick. The room was clean and quiet. I liked the extra security of having to use a card to get in the building, and again to get in the room. Breakfast was good, and lady in the breakfast area was very helpful. My husband said the biscuits and gravy was good.

    5
    « Matthew was a life saver »

    Driving home to Canada this was our half way point stop over for the night. My husband had just driven 14 hours straight and was exhausted. Last year we stopped over here and everything was booked due to a horse show. And wouldn't you know it, the horse show was on again. No rooms to be had any where. Thankfully Matthew had just received a last minute cancellation and a room!! Yeah! Matthew was so nice and accommodating, gave us tips on where to eat. Thanks Matthew!!

    4
    « On the Road Again »

    My stay was short only approximately 14 hours! Meet my requirements good bed and great breakfast in the morning!! Great location right off the Freeway and several locations for dining! The complimentary breakfast was huge and the room was also large so you had plenty of room!

    4
    « Better Than Expected »

    The parking lot is behind the hotel so when you drive in the place looks almost deserted - however, that is not the case. The hotel is also larger than it appears. Even though it is just off the expressway, the rooms are quiet. Our rooms were clean and updated although we have to agree with others that the pillows are lacking. We had to leave early in the morning so did not try the breakfast so cannot comment on it. Overall we were content with our stay.

    5
    « Snowbird travel »

    On the way back to Canada after a winter in Florida we stayed at the hotel. Was quiet, clean and had an excellent breakfast. Although we didn't use the indoor pool or fitness center they appeared to be well maintained. Lots of restaurants close by too The rate was reasonable as well.

    2
    « Meh »

    Comfy beds, new TV, and friendly staff! Paper thin walls, ants and mold in bathroom, strange/foul odor in room (I needed to use air freshener) and loud hallways. Breakfast was okay. For the price, it could have been better.

    4
    « Easy to locate, great night's sleep! »

    We did a last minute booking for this hotel on trip advisor, and were not disappointed. The hotel has easy access to the expressway, the rooms are clean and even though we were on the first floor the room was quiet and peaceful. The only drawback was the pool was closed, but that is the worst thing I can say. One more thing, they did not have any shampoo/conditioner in the room but there was a sign to say ask at the front desk. The breakfast was typical hotel breakfast, but there is a Waffle House about a block away if you want something else.

    5
    « Great Stay »

    Clean room, easy check in, lots of variety for breakfast, but did not enjoy the pillows. Good value for the money, easy on off for travelling home from Florida. Internet worked great, large room, loved the king bed. Very quiet in our hotel, did not hear any noise above or in the hallways, we were on the ground floor.

  • 2
    « Not one of the better Best Westerns »

    Looking to stop somewhere for the night and this rated better than others in the area. I should have read the lower reviews a little closer. It wasn't the worse but they could have been a little better. Rooms and hallways had an odd odor. Our room was not swept - which was obvious by the crumbs and debris on the floor. Bathroom floors need a good scrub down. It makes me question the bedding when other areas are not clean. I could sleep well due to lumpy, overly worn pillows and the creeped out feeling I had in a subpar room.

    4
    « Good place to stop on road »

    This is a great stop if you need rest while traveling! Right off freeway, plenty of places to eat. Great price for clean rooms, clean hotel comfy beds, quiet, and free yummy awesome big breakfast!!! Those ladies know how to set up a buffet and it's free!!

    3
    « Just OK »

    Not worth $90 a night. We stayed one night and while the beds and pillows were comfortable, the whole hotel could use a deep cleaning. Every door we went through was dirty and smudgy, there was lots of dust in our room and a few hairs from previous guests on bathroom floor. Son has asthma so we chose this place primarily because it was non-smoking and pet free, but after a night there, he was wheezing. I used the exercise room and the treadmill had a sticky layer on it. With a bit more attention to detail this place wouldn't be bad but the but the overall cleanliness just kind of skeeved me out. Breakfast had good selections. Room was quiet.

    4
    « Clean and Quiet »

    Not a fancy hotel but the room was clean and location was quiet. The breakfast had a full variety of food options. Beds could have been a little softer but for one night it was just fine. Would stay at the hotel again.

    5
    « RICHMOND SAVER »

    Honestly, we were just driving through a 100 car-detour bumper to bumper (rockslide/TN) 33 miles loong...and we were reallty spent and tired. Best Western is always a good sign to see up in the sky. It speaks of trust, seurity and good clean rest. Best of all the Manager on duty was very accommodating and nice. He made it the best.

    5
    « Great value »

    Great place for a stopover on your way up or down I75. Easy access, clean and a good breakfast. Everything you want on your trip. Helpful staff and management followed up on an issue we had and it was solved to our satisfaction.

    4
    « Good Value »

    Very nice, renovated hotel. Friendly, helpful staff. Clean, comfortable rooms. Lovely breakfast room. Parking adequate near entrance to rooms. Great location with many restaurants nearby. Will be back.

    5
    « Best Western - Richmond, KY »

    Great spot. Nice, friendly, accommodating staff. Terrific breakfast selection. Would recommend to others. Will stay again on way to Florida. Stayed in North Valdosta, GA the following night. Location and staff not nearly as friendly at that location.

    5
    « Best ever hotel! »

    On our trip back to Canada, we stayed at the Best Western Holiday Plaza. When searching for a place we always want a half decent breakfast, free wifi and a comfortable room. This place went above and beyond in all 3 areas. They renovated about a year ago, so everything is like new. Nice new flat screen TV in the room. They had a very large assortment for breakfast. And, there's a great burger place right beside the hotel called "Cook Out" that serves up home made delicious burgers. I would definitely come back to the Best Western Holiday Plaza. You won't be disappointed!

    4
    « Pool still not open »

    I called to make reservations a week or two before our trip. I had seen the reviews saying the pool had been closed for some time for repairs. When I asked about the pool, I was told it should be open by the time we get there. When we arrived, there was a sign on the counter that the pool was closed. I commented to the clerk about the pool still being closed and he responded that that was the reason we got the rate that we did (even though I was told the pool should be open for our stay). The room was nice and the bed was comfortable. The fridge and microwave in the room was nice. The location was great. The breakfast had a nice variety of options. I was glad to see they had egg and sausage patties, but unfortunately the egg patties were literally cold.

  • 4
    « Comfortable and Convenient »

    The hotel was Reasonably priced. Overall the hotel was clean. The staff was polite and the continental hot breakfast had several choices. Conveniently located right off the interstate . I stay here once a week to visit my husband who is working in town.

    4
    « En Route to Florida »

    This hotel is strategically located for a first stop on the way to Florida from the GTA area. Clean and close to I75. There are restaurants nearby but stay clear of the Chinese one down the street. Great people but terrible food !

    5
    « This Best Western is Awesome! »

    I've stayed here 42 nights in the past year and it is a great hotel. It has everything you need and it is convenient to 75 and EKU. The wifi works well enough to play online video games, the breakfast is good, the room is always clean, and the staff is very helpful. TJ is my favorite employee and is always fun to talk to at the front desk. He has helped me with everything from getting my favorite room to printing off documents and even getting me a tooth brush and tooth paste when I forgot them. I love this hotel and will definitely stay here again.

    3
    « Three and one half stars . . . »

    Check in was fine and the room was comfortable. Could be a little cleaner. Breakfast was good. Our room (105) was facing on ramp to I75 and traffic noise was present throughout the night. If you are sensitive to that, ask for a room away from such exposure. A little disappointed that the pool was unavailable due to mechanical problems. It looked nice! Fitness room was adequate.

    5
    « Good Overnight Stat »

    Have stayed here prior and have enjoyed all this place has to offer, clean rooms/good front desk/great breakfast , easy on & off x-pressway. There are many restruants in the area if you need them, also a huge shopping center with a move complex there.

    5
    « Best Western Holiday Plaza »

    Very kind, helpful and accommodating staff. The rooms are comfortable and clean with good internet connection. It was my first stay at this location. But I can say with absolute confidence it will not be my last.

    5
    « best western, richmond ky »

    This hotel was very comfortable and the staff were great. I will stay here again if I pass thru the area again on business. They have a wonderful hot breakfast. The room was clean and the bed was comfortable.

    5
    « Stop for the night »

    We where on 9ur way h9me from Florida and needed to stop. Found the Best Western on trip advisor. Easy to find and close to all kinds of food. It was easy check in. The room was very nice, clean as a while, comfortable bed, quite and just the right temperature on a very cold night. It was very reasonable prices. Would stay again.

    1
    « Old and boring hotel »

    The hotel receptionist was actually quiete good, He gave me enough informayion when I checked in. the check in was quick too. but when I step into my room, the dissapointment started to pile up. When I booked the hotel, it was for 4 adults and a double bed queen bed. But when I got my room, it was a double bed super single. It is not suitable at all for 4 adults as per my booking. When I asked the front desk, he said that that was as per my booking. The room is old room although quiete clean. But the bathroom was awfull. the door unable to be locked and the finishing was of a "cheap building" type. The wifi was really bad. It was not stable and very slow. It was on and off from my room. Not advisable for those business type traveller. The most dissapointing was the breakfast. It is all the exact same thing everyday. Not a single variations on the menu. I guess they never thing for those long stayer. I stayed for 4 nights and really get sick of the breakfast.

    2
    « Cheap roadside hotel »

    We were travelling through and just needed a place to take a short nap. We chose this place because of a travel coupon. We arrived at around 2 a.m and stayed in a 2nd floor room. The room looked recently renovated but the hotel had a bad smell in the common areas and the grounds looked barren. I would have drove away, but we needed to rest. The bed sheets and linen looked clean, but one pillow had a lot of hair on it and all the other decorative bedding was just as dirty with hair, which I immediately threw off the bed and reported to the desk when we left. We stayed for 3 hours and left. I would not go back to it. I did not see any bedbugs, but I have since read on the bedbugreport site people have reported it at this hotel. Certainly not as well kept as other Best Western Hotels I've stayed in. We did not try the breakfast.

  • 5
    « Convenient location »

    This is conveniently located on I-75 @ exit 87. this is a clean, quiet place to stay. I had a very comfortable stay here. there are plenty of places to eat at within walking distance, including a waffle house open 24 hrs. they have a nice indoor pool. they have enough room for a couple of trucks to park along the side in the car parking spots.

    5
    « Best Western, Richmond. Kentucky »

    This stay was memorable. We would stay here again, without question, as all lived up to, or exceeded our expectations. The staff was very friendly and helpful. The breakfast was excellent. Access to I 75 was quick and easy. The room was spacious, comfortable and very clean.

    4
    « Great Neighbourhood »

    Easy to find just off the interstate, this Best Western is close to plenty of restaurant choices. Great pool to do laps in or relax in the hot tub after a day of driving. Good breakfast to start the day off right.

    5
    « Great location! »

    Friendly, professional front staff! Great breakfast with pleasant staff actively monitoring to keep serving plates full and the area clean! We've stayed here a few times and have always been happy with our room. Cleaning staff is also very pleasant and helpful.

    3
    « Fl trip »

    We have stayed here for the last 4-5 years,mainly for the cost and an indoor pool. Recent improvements to TV , cable and Internet has enhanced the units affordability. It remains an older unit,but OK. Fridge did not work.

    4
    « On our road trip to Florida »

    We stayed here just for the night as a drive thru to get a good night sleep before we continue on our way to Florida. This hotel has friendly staff and very helpful and concern for the comfort of their guest. I found it clean and comfortable. Would recommend and if other opportunity comes I'm on this route would definitely stay here again without a doubt. They also have free breakfast, parking and Wi-Fi

    5
    « Good stop over option. Decent room, good breakfast »

    We stayed here on our way to Atlanta and liked the service, room and facilities. It is very conveniently located off 75 which saved us time getting on / off for driving further. The breakfast had good options. Rate was quite reasonable.

    5
    « Good Value »

    I stayed here with my husband while driving South. I made the reservation at Hotels.com and paid $55 - definitely worth the price. There were a few inconveniences - indoor pool closed for repair (not really a big deal), no bottled water in the vending machines (and lost money in the process), and the breakfast so just fair (used to the breakfast at Country Inn and Suites, which is fantastic). Certainly would stay here again.

    5
    « Very good stay »

    We stopped here on the way south. Very friendly front desk staff. Clean hallways, clean room. Very comfortable bed, good shower. Good TV with all HD channels. Nice selection at breakfast. Best of all I used one of Trip Advisor's booking partners and saved twenty dollars.

    2
    « Mostly Clean but disappointed »

    The rooms were recently renovated such as paint and bedding, but not the furniture. The rooms were lacking a comfortable feel. The breakfast was good as well as the housekeeping. The hallways and carpet looked dingy and dirty. There aren't any room upgrades available. the property owner made all of the rooms real basic, so don't expect anything extra with Best Western Reward status.

  • 5
    « RichmomdKy »

    Nice remodel motel easy getting on and off the interstate. places to eat thinks to see not far, near by. Clean room friendly staff. I would recommend this motel and will be staying there on my next trip

    5
    « Great stop! »

    We normally try to stay at a Best Western when travelling on the I-75 whether it is North or South. We found this hotel in the Kentucky booklet at the welcome centre. We were surprised at all that it offered. Exercise room, free Wi-fi, fridge, coffee maker and microwave. The beds were extremely comfortable, one of the best sleeps I had on the road. The morning hot breakfast that was included in the price was well worth the stay. Our check-in was quick and flawless thanks to Matthew Vaughn who greeted us upon arrival.

    5
    « Vacation »

    Awesome motel rooms were nice and the motel people were very accommodating. Concerned for my well being. The pool was nice and their hot tub comfortable as well. Only stayed one night but very nice. The breakfast was good as well. I would definitely stay there again and would recommend to others.

    5
    « Quick stop that was great »

    The weather turned nasty and we decided to stop so I called the hotel while on the road, the front desk gentleman was very friendly and assured us of a room when I asked about making a reservation. We arrived and the same man, helped us. He was friendly and seemed happy to help. The room was clean, smelled good and looked fresh. We have stayed at Best Westerns before and have had good luck.

    3
    « Comfortable bed, but needs to be cleaner »

    Although the bed was comfortable and the shower head was strong, I would not recommend the hotel due to lack of cleaniness. It looked like it had not been vacuumed in a while, and housekeeping did not clean my room during my visit.

    4
    « A Good Value in Richmond, KY »

    Check in was fast and the guys at the desk were cheerful and friendly. The hotel is very handy to I-75 and there is about every restaurant imaginable just across the freeway. The hotel and room were very clean, but our room at the far end of the building had a slightly stale musty smell. The hotel wi-fi was fast and was easy to use. The heating system was fairly quiet and the temperature was stable all night. The hotel has a very large indoor pool area with a big pool and a small hot tub. The water temperature was good in both and the pool was very clean. There is a good-sized breakfast area that was well-stocked with a good selection of items.

    5
    « Great place to stay »

    We moved our son to Richmond for his job and stayed here overnight. We were looking for some place that was not to expensive and Best Western fit the bill. I am glad we choose this hotel. The room was clean and roomy. The bed was very comfortable. We spent some time in the pool and our side of the water being a little on the cold side it was great. A very large and well maintained pool area along with a nice hot tub. The hot breakfast in the morning was also good. The staff was very helpful. We will stay here next time we are in town.

    3
    « small bathroom »

    Clean hotel with very small bathrooms and shower heads that hit the wall instead of you...shower head too high to redirect. Older hotel that could use some sprucing up. The front desk checking in was excellent & recognized my platinum membership (no extras offered), checking out was also good, but front desk needs to wear name tags. Breakfast was hot but hostess was not friendly.

    4
    « Good Stay for reasonable price »

    Things were clean, everything worked, place was nice, staff friendly. We did enjoy the breakfast; and it looked like the entire Tennessee Titans team did too - they must have been on their way to an out of state game.

    4
    « This a good hotel with a large pool and very convenient to the highway »

    We have stayed here before and the benefit is the huge pool and spa although this time the pool seemed cooler than an heat pool should be and they actually increased the heat because of my comment. The breakfast is more than you could want as they have everything and it is more like a cafeteria. Hotel is clean and the staff is friendly.

  • 4
    « Clean, comfortable, good value »

    The room was clean and quiet. The bed was very comfortable. This is an older property but a very nice hotel. The staff was very nice. We stayed in room 107 facing the grass area and interstate but you could not hear traffic-noise in the room.

    3
    « Nice Motel »

    We ended up staying here after visiting three other motels that had no rooms available. At first the room was great but that turned south within a few hours. I took a very quick shower because the shower-head had a leak and the leak hit me directly in the face. When I went to settle down and relax, I noticed a lot of tiny ants crawling all over the table which my suitcase was sitting on. I moved my suitcase off the table and we started killing them, but more kept showing up. I did find ants crawling on the carpet. I called down to the office to report it and ask for bug killer but all they had was the cleaner they use. I went down and was handed a bottle of a vinegar & water solution and an almost empty bottle of boric acid. The clerk said that probably someone spilled something sweet. Between the two we did get the ants under control but it was not a restful night of sleep. The clerk was very nice and apologetic for the trouble. He did say that he would give us a discount. The hot breakfast was decent. They offer spongy rounds of scrambled eggs and sausage patties. We inquired in bacon and was told it was discontinued a few months ago. The room is large but one area of tables is tight and too close together. They have locally made donuts that are delicious but extremely sweet. Uncertain if we will stay there again, the ants kinda ruined our stay. Be forewarned, they do not accept cash at check-in. Never heard of someone turning down cash.

    5
    « Excellent stay, highly recommended by a seasoned traveler »

    GM Matt and the rest of the crew really made my 5 week stay enjoyable. The hotel is newly remodeled with Serta beds, nice size fridge and microwave. The breakfast is delicious with many options from eggs to waffles. Since I was working nights and sleeping days, the housekeeping staff was very accommodating by leaving me fresh towels and coffee on my door handle when I needed them. Nice, large indoor pool and hot tub. Will definitely stay here again when I'm back in the area.

    4
    « Overall decent visit »

    We stopped here for one night on our way to Florida. We had a bedroom with two queen beds. The room met our needs. It would have been nice to have a few extra blankets or heavier duvets, however, it was not a huge deal. The beds were good, room was clean, bathroom was decent. It had an indoor pool which worked great for the kids. The pool area could use some updating (ie, the pool floor seemed a bit old/dirty) however, did not affect the kids swim, etc. The breakfast was plentiful. All food was really good along with the donuts (lol). The pancakes were rubbery, but overall cant complain. We would stay here again.

    4
    « A very nice hotel »

    We had acquired enough points for a free night. I was not aware of this and the very nice person at the desk pointed this out. A very nice surprise. The hotel was clean, well decorated and comfortable. The staff was excellent and the breakfast, while pretty much the usual hotel breakfast, was well presented with lots of options and fresh ingredients.

    3
    « Great overnight stay »

    We booked a room the night of the Auburn / KY football game in Lexington. On the drive up we stopped to see if we could get our room keys even if we could not check in yet. The front desk person Cindy was very accommodating and we were able to get our keys and leave a bag in our room. After all of the feedback on here I specifically asked for a room in a quiet part of the hotel. We were assigned room 127. We arrived back to the hotel late that evening. We always travel with a Homedics sound machine - so I turned the rain on very loud and it blocked any noise that there might have been outside of our room. Our bathroom - although pretty small - did NOT have mold like other reviews mentioned. Everything was clean and in working order (bed, refrigerator, TV, microwave, etc.) We did not take advantage of the breakfast that was included, the fitness center or the pool due to only being there one night. We asked for a late check out - they gave us until noon and were again very accommodating. My only feedback - is the tub drains very slowly after someone takes a bath. We did not have an issue during a shower the water drained quickly.

    4
    « Nice Hotel »

    I stayed here, no reservation prior to arrival. I arrived around 9 pm, the receptionist was really nice. The room was really nice, I thought it was a little pricey, but overall it was a really nice stay!

    2
    « housekeeping was terrible »

    I stayed here 2 separate weeks for work. The first week my TV didn't work despite having a new cable box installed that day. I know this because they were still working in my room after I was checked in. I left and came back later to discover a nonworking TV. I was there for 3 nights that week and the room wasn't cleaned 1 of the 3 nights. The second week I was there for 4 nights and the housekeeper failed to clean my room 2 of the 4 nights. They never ran a vacuum in the room and it really needed it. I wouldn't stay here again on a dare.

    5
    « Kentucky Guild of Artists and Craftsmen Fall Fair »

    Hotel was recently updated inside and out. Clean, comfortable, nice breakfast, quiet and a very nice place to stay. Close to Berea, KY where the KGAC Fall Fair is held at Indian Fort Theatre. Easy access right off I-75 and great shopping and dining at that same exit.

    2
    « Noisy door, bugs, queen beds? Yeah right. »

    I decided to give the Best Western in Richmond a try after finding the Red Roof Inn to be booked solid the days I needed a room. The first stay was fine. The room was clean and that's really all I needed. The second and third stay I had ants in my bathroom. I just let it slide because I really hate complaining. Even though the ants eventually made it into the bedroom. The fourth stay was a nightmare. A nightmare which I have found after talking to Expedia the staff doesn't care about. I was placed in a room right next to a door that was poorly maintained so it was LOUD anytime anyone touched it. It woke me up over and over again. I was at this hotel to sleep and guess what I couldn't do? SLEEP. What was I told in the morning? "You booked through Expedia, we can't do anything". Yeah, okay well back to the Red Roof Inn I go where they actually care about their customer's quality of sleep. The wifi was horrible as well. I could only use it while standing IN the bathtub. Overall I don't feel I was treated right. I wasn't even given an apology for any of my issues. An apology is FREE you know. The front desk lady was just too eager to get to the dude behind me to apologize or even say "have a nice day". Lovely. I will not be returning to this or any Best Western. I will absolutely stick with Red Roof Inn. They have better quality staff and rooms. Thanks for your lack of help staff at the Richmond Best Western. I am a frequent traveler and I'll spend my money elsewhere.

  • 4
    « Welcoming Visit »

    Our visit was short but definitely recommend staying at this hotel again! We called while on the road and received excellent help on the phone. Upon arrival, the front desk help was courteous and efficient. Our room was great, clean and comfortable. Breakfast was your normal fair, but everything was stocked and fresh. Checkout was painless and my receipt was in my in-box, as well as in "in-hand" paper copy. Thanks Best Western!

    5
    « Great place to stay »

    We were pleased with the room. It was clean, comfortable, had all the amenities we needed for a short trip. The front desk staff was very nice, helpful. The location is good, near the interstate but not right next to the road, so quieter than you would expect.

    1
    « Not the "Best" in the area »

    Too bad, such a great location to be so poorly run. The hotel is run down, yet the occupancy level is high due to the location. I know they can do better than this. Just takes a little money and direction to get this hotel up to standards. Breakfast area is in desperate need as well.

    4
    « Comfortable and quiet. »

    This is a typical Best Western-comfortable bedding, safe and quiet. Our room was clean, but amenities were sparse. Example, had to ask for more coffee for the room, no Kleenex box-holder was empty. No information in the room for tourists. Breakfast was usual fare, nothing special.

    5
    « Arrived later in the day, Everything was as good as expected. Great Breakfast. »

    Made reservation ahead of trip, our first time staying at this location so didn't know what to expect. NO disappointments, room very well kept, and everything needed was there. Breakfast was a deluxe cont. type but had many extras and was delicious. We will stay here again.

 

Getting to the hotel ...

All directions
·From: Interstate 75. Take Exit 87 East toward town, the BEST WESTERN Richmond Hotel will be just by the exit.