BEST WESTERN Hotel Richfield Inn,  Richfield

3.0/5  - based on 288 guest reviews.
1275 N Main Street, 84701-1855, Richfield, United States - See map
+1 435 893 0100 +1 435 893 8548

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Indoor pool
    Indoor pool
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
based on 288 traveler reviews
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Welcome to BEST WESTERN Richfield Inn! Visit nearby Arches National Park for an exciting getaway like no other, and spend your nights enjoying the luxury bedding of our Richfield hotel. The Rocky Mountains are calling, and our Richfield hotel has everything vacationers with an outdoor spirit need. Cove Fort is nearby, and many of our guests flock to the area to take advantage of the great outdoors. Richfield, Utah is surrounded by options from hiking to mountain biking. Skiing, fishing, and swimming at the local rivers and lakes are the ticket to a perfect summer. However, it's the service of our Richfield hotel that really stands out. Good service, free WiFi access and an indoor pool and spa are too tempting for some guests. Spend the days relaxing poolside, sleeping in and enjoying the peace and quiet of our welcoming property. We're a pet-friendly hotel, and we encourage guests to bring the entire family. Guests traveling between California and Colorado or en route to Denver especially enjoy the midway point of our hotel in Richfield. We're within walking distance to restaurants, and there's a lush park right behind the hotel. Guests enjoy walking their dogs at the park, BBQing and enjoying the sunshine. Whether you're here for business or leisure, allow the friendly staff of our Richfield hotel to make your stay as pleasant as possible. Take advantage of the spacious, cool rooms and incredible atmosphere. The beauty of the outdoors surrounds you, and we're happy to give tips and recommendations on trails, eateries and must-see attractions. From mountain climbing to camping year-round, it's a special kind of person who seeks out the majestic peaks of the Rockies. Reserve a stay at the BEST WESTERN Richfield Inn right now for a value-driven trip to remember! Enjoy your stay!

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Room 1

Guest reviews


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based on 288 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
99
Verygood
 
51
Medium
 
31
Poor
 
34
Horrible
 
73
Business Business 39
Couples Couples 88
Family Family 97
Friends getaway Friends getaway 25
Solo travel Solo travel 18
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Richfield Inn,Richfield
  • 1
    « DO NOT STAY HERE! »

    Terrible property... I felt I could trust the Best Western name as I have had decent experiences with them in the past. This is a dirty old motel. As soon as I entered the lobby it smelled of fish for some reason; the room smelled musty and old. Bed sheets were all pilled and worn out (very uncomfortable); top blankets were dirty and old and smelled weird nor were they thick enough and I was freezing all night. Bathroom is terrible-- stinks and barely any hot water, also the shower head felt like a pressure washer and actually hurt to take a shower. I felt so filthy staying in this room I couldn't wait to check out-- I didn't even bother to go see what was being offered for breakfast because I was so repulsed by the entire stay. Also-- hotel is EXTREMELY noisy, you can hear everything going on above and beside you and out in the hall way. NEVER AGAIN!!!!

    1
    « Worst hotel experience EVER! Be forewarned! »

    We should have known this would be a trouble spot when we asked for an extra key card when we locked ours in the room and he charged us an extra $20 for a Key Card! In the morning they started to try to clean at 6:00 AM, painters were making tons of noise at 6:30. We saw an employee (turned out he was the owner) yelling and screaming at other employees for no good reason, and then he yelled at 3 and 4 year old boys for spilling milk and not eating all their Cheerios and they were children of paying guests! In-excusable! To top that he called the police when these little boys "splashed too much" in the pool! They barely got a splash. We asked for our money back since we had 4 rooms and were there for a week on business and we were barely there for 2 days when he became hostile with us. He in turn charged us for the whole stay when he was the problem. Beds were lumpy and the rooms were painted a puke green color. That should have been a clue as well. They did not make our beds, nor restock the room during our stay. When we left at 11:00 at night after long days of meetings he yelled at us for leaving and knocked the couch over in a rage. They need to change this from "Best Western" to "Worst Western!" We will never stay there again and we will avoid other best westerns in the future for our own safety. Take my advice and pay a few dollars more at the next place. Avoid this place!

    1
    « Would not recommend »

    This place gave an initial good impression-the lobby was nice . Once we got to the room, it went downhill. The walls were dirty, and there was no toilet paper in the bathroom! The "full" breakfast was full of food that looked several days old. The only positive was the bed was comfortable. I would not stay here again.

    5
    « Great Value-Great Service »

    Great staff, the manager couldn't of been more helpful. We had a minor car problem and the staff went above and beyond in helping us find a mechanic and letting us check out late. For the dollars we spent this property was perfect! We have spent double the amount at other Best Westerns and not received the value or service we did in Richfield.

    5
    « A jewel in a gorgeous setting »

    An amazing location,close to Capitol Reef NPK,and a marvelous,scenic ride to Moab,Arches NPk.,Canyonlands NPk.Just south is Zion and Bryce NPks.also.The front desk checking in ,was very professional, and all necessary information was in his computer,as we booked thru central BW reservations.Ishmar,GM of this wonderful property, was on site and on top of anything needed by his customers. The room was 2 queens ,given at a senior rate and wad comfortable,good linens,great TV, but needed an HD feed for a good picture.Cosmetics needed,and a hair dryer,we're furnished (yes there are some places that do not),and a work table for business travelers.Also enough electrical outlets to take care of charging phones tablets and lap tops.The breakfast room,very adequate,and had a wonderful variety of all breakfast foods.The lobby very comfortable, with a flatscreen,great for coffee and a check on the world news.We travel with BW gift cards,which this property was well versed on how to use (yes, some do not train their employees) and took the card on check in and we were ready to ck.out easily, after our breakfast,and a hug for Ishmar,for his great job of running a tight ship.You have a WalMart,various restaurants and downtown shopping.My husband bought a nice cowboy hat in the western wear shop.Put this stop on your bucket list.

    5
    « Stopover on way to Zion National Park »

    We stayed one night at this hotel on our way to Zion National Park, and were very pleased with our stay. The room was clean and the manager on duty was more than accommodating. Very convenient location off of I-70.

    4
    « Very quiet and clean »

    The staff was very nice. The room was very clean. And there was not any noise. Large TV,s and ever thing that you need are in the rooms for a great low price. Close to restaurants and the highway we will stay there again. Love our stay. Nice full breakfast.l

    3
    « OK but..... »

    Our stay was OK. We have always liked Best Western properties but this one was not quite up to par. The room was not up to date or well maintained. The sink in the slit bath was cracked, there was severe water damage in the toilet/shower room, and the decor was severely outdated. The breakfast room had only three tables, so we ate our breakfast in the lobby on a coffee table. This was the last BW we used on a two week road trip!

    1
    « one very rude manager »

    unwilling to work with me when an error was made with my reservation. manager was sloppy. not dressed or prepared to come to work. i will not be staying at this BW ever again. Hopefull new management will take over

    4
    « Quiet, comfortable, convenient location. Eager to please management. »

    Stayed here a week and found the accommodations to be a good value and the management very responsive to our needs. Unlike many hotels they actually do want to know if there are issues so that they may address them right then. We weren't checked in for more than 5 minutes when we received a call inquiring as to whether our room was OK. That level of interest in our satisfaction continued throughout our week- many times- the General Manager Ishwar Chaudhari himself would seek us out and make sure all was well. (Perhaps the rest of the staff is a maybe little bit shyer than Ishwar...:-)) The breakfast area was well-tended and offered a decent selection, parking was adequate, and despite a full hotel noise was minimal. I was told that upgrades are in store for the guest rooms over the coming months, so hope to be able to inspect those next September.

  • 1
    « Road Trip »

    Best Western Richfield Utah. The room was large but not clean. There was a large yellow stain on the bottom sheet of one of the beds I was glad we had booked a room with two queen beds. I cleaned the tub before using it, because I saw hair in it. The towels were a dingy grey color, but then it seems the desk clerk and the man doing the laundry were the same person. Breakfast was OK but there was a note saying that while they would try to keep items replenished there was no promise that everything would be available. I can understand this, some people use the breakfast bar as a grocery store. One guest checking out was annoyed that the price she was suppose to pay was higher then the price quoted....the clerk told her it had something to do with checking in at ten oclock. She was not impressed. I think this hotel needs to learn about customer satisfaction, and cleanliness. Not a nice place.

    5
    « LOVE THIS PLACE »

    Whenever I travel through Richfield, UT, I will stay in this place. The staff is VERY friendly and know my name. They tell me "hello" by my name as I walk in the door. They always try to get me one of the rooms that I like. They will joke with me about it. They always remember that sometimes I have to check out late, and they are fine with it. The beds are very comfortable. The rooms are clean. I wouldn't think of staying anywhere else.

    4
    « Good Night's Stay »

    After a 500 mile day, we were ready for a good rest. We stopped at two other hotels in the area, which were grossly over priced, before settling on this one. The hotel was quiet, clean and comfortable and close to restaurants. We checked in quickly. The overhead lights were out in a weird way in the breakfast area the next morning. Would we stay here again-only if the price was right. Not really much more to say.

    4
    « Just a good Motel »

    The BEST WESTERN at Richfield Inn is a nice and clean Motel. The rooms are large and perfect for a short stay. The Motel Staff is friendly, supportive and kind. Perfect located if you are on a travel or roadtripp -

    1
    « This CANNOT be a Best Western! »

    What a disappointment! Our room was anything BUT clean and we are pretty certain that the sheets were not changed as there were several strands of hair and fuzz on the sheet we had to sleep on. If it had not been so late, we would have requested a change of sheets. Gross! There was a two inch strip of dust all along the edge of the carpet and the towels were all pushed to one side of the racks as though disturbed by the previous guest. Overheard another guest complaining to the owner with escalating voices. So other guests had complaints as well. If someone is rating this place as great, they must be related to the owner! We may never stay at a Best Western again!

    1
    « Terrible service »

    Was planning to stay this location but changed mind at last minute. Call hotel and Front Desk clerk was snoopy. Didn't say this is Best Western Richfield the front desk clerk name just hello. If trip advisor had a zero rating I would definitely rate this as a zero.

    1
    « A terrible experience with front desk »

    Initially we made a reservation for 5 nights but we left after the first night. The person at front desk was not in compliance with Best Western standards we are acostumed to. The hotel is very old fashioned and need a lot of improvements, mainly in personnel training.

    5
    « Just a beautiful hotels and great staff. »

    Excellent staff attention and a beautiful room. Lots of guests services. This area has many events and historical sites around. The rooms are clean, comfortable and the staff will make your stay very enjoyable.

    3
    « Very Friendly Staff but Lacking in Cleanliness »

    This is an older motel and on the positive side, has about the friendliest staff we have ever encountered. Our room had an amenity seldom seen in hotels?a ceiling fan. However, the room lacked cleanliness, with a gum wrapper left on the night stand, an empty water bottle on the floor and dust on the edges of the carpet. They had nice high definition TVs, but it didn't look like they had high definition on any channels as the picture was terrible with bars at the top and the bottom. The breakfast was pretty standard, except the juices appeared to be watered down. It appeared the town's largest annual event was ongoing the night we stayed at this motel, an ATV Jamboree, so no doubt the rates were much higher than normal. Don't know how much this event contributed to a lower quality experience than one would expect from a Best Western hotel. I imagine the staff would have addressed some of these problems if we complained, but we were staying only one night.

    5
    « Fill like a million »

    If you happen to be going through Richfield, Utah or around there and need a room or know you will be, make your reservation with them, I promise you well not be upset, and they are pet friendly. Well what more can you ask for. None smoking and have all you could ask for plus more. Fill like a million and be treated like one too with out the expense. Bed and pillows were the best felt like new ones. They even had reading light hanging from the regular lights. first I have ever seen. For breakfast you should not go away hungry, a lot to choose from (from hot to cold).

  • 1
    « poor hotel »

    Service was bad, room was dirty, bed spread was gross wanted to just have it changed and was informed that we could not move rooms and that wasn't what we were even asking for. ( the hotel wasn't even half full). Air did not work well and fridge did not work at all.

    5
    « Always satisfied »

    I always stay at Best Westerns when I travel, and the Best Western Richfield Inn was perfect. I was treated well and they take great pride in the appearance and service offered here. We will have all our employees who have to stay overnight in Richfield stay at the Richfield Inn. See you again!

    4
    « Finally some GOOD SLEEP! »

    I fly for a major airline and have stayed in hundreds of hotels world wide. Wow, the hotel and our room was super clean quiet and upgraded! Staff was super friendly and accommodating to our every need. Lot was clean, hallways were clean, pool area, self laundry Etc., totally unexpected in such a remote area. We did not eat breakfast (still sleeping, so I can not comment) Oh, lighting and security cameras everywhere! Next time we drive to Colorado to visit daughter this will be our stop. Yes we can fly, but this country is beautiful! Thank you

    5
    « Passing Through »

    easy access from freeway, room was nice, staff was considerate and helpful! Pool was nice hot tub was worked but was being repaired no bubbles. Didn't use the fitness center but it looked accommodating.

    4
    « Nice Place, Nice People »

    After stopping at many other motels we found that the motel had a room and we took it. The motel was neat and clean and appeared well cared for. We found the room was clean and spacious as a king room. The motel was slightly dated in design but clean and functional. We had free secured Wi-Fi, flat screen TV and cable. The desk clerk pointed us to a good parking location and helped us care our things into the room. The stay came with a breakfast that included scrambled eggs, sausage, biscuits and gravy as well as the continental breakfast standards. When checking out the next day we found that motel employees were in process of refurbishing tables from some of the rooms. The people responsible for the motel were taking good care of it. We definitely would stay here again!

    1
    « Worst best western ever »

    I am very disappointed with the quality of this Best Western inn. We usually book at Best Western because of their great breakfast and simple, but clean accommodations. This one, however, was a disaster. The sheets were dirty, with stains and hair all over, that gave the impression that they were never washed, instead just flipped over. The towels were very worn and the room smelled a bit. When inquiring about the dirty sheets and asking if I could get a new set, one staff member was friendly and happy to help, while the other man, most likely the one in charge, was rude and unfriendly. This inn in general had the quality of a Motel 6. Next time I will think twice before booking at a Best Western. Definitely do not recommend for anyone.

    3
    « Cheap Hotel Experience »

    No elevator, linens felt very moist, internet use ended before check out time, lobby coffee availability difficult, breakfast was like being in a chicken coup because of it's extreme smallness and large number of participants. Couldn't sleep because of all the dogs yelping outside our room door throughout the night.

    2
    « Would not stay here again »

    Poor customer service except taking reservation by phone. Dirty table in room and the room was very smelly. Sausage at breakfast was very overcooked, rest of breakfast acceptable. No coffee lids offered at breakfast. When asked if they had any in the room, I was told yes. The rooms had no lids either. The toilet paper in the bathroom was so thin and cheap it was a big disappointment. This was the third Best Western we stayed at during our summer vacation and we would not stay there again. Oh, small matter but the nightlight that is part of the hairdryer continually flashed all night like a strobe light.

    5
    « Great one night stay »

    Friendly, helpful staff. Convenient overnight stay for driving to Colorado from California or Nevada. Rooms are clean and cool with AC. Beds were comfortable. Would return again. Free Wifi and breakfast and indoor heated pool which are great amenities to have considering this location is in the middle of nowhere in Utah. It's location is great as it is almost at the midpoint between Las Vegas and Denver.

    1
    « Charged my card and was lied to about it »

    Booked a room over the phone told the person I would be there shortly and when I arrived I was told they sold the room online already and it was a mistake and was turned around. Ok so asked if they charged my card and they said no. Two days later my card is charged so I call to have it reversed and immediately was called a liar and engaged in an argument by the guy at the desk claiming I never showed up when I actually talked to him in person! At one point asked me to describe his face! Incompetent and terrible customer service. July 23rd 2016

  • 5
    « review of our stay at this hotel »

    The staff was very friendly at check in and check out. The hotel was very clean and seemed to be well maintained. the internet was very satisfactory. ?the breakfast area was clean and the food was adequate.

    4
    « Fine for a one-night stay »

    All in all fine for a one night stay while traveling. I did notice a strong chemical smell when I entered the room but after having the a/c on for a bit the odor dissapated. I'm not quite sure why the table was so sticky even after I wiped it down but not a huge deal. The fridge didn't really get cold but again not a huge deal. Pretty comfortable accommodations and relatively quiet. Breakfast was above average and includes eggs, sausage, gravy and is more than sufficient to start the day. Customer service was good.

    3
    « Convenient Pet friendly Hotel »

    Was driving to Colorado and stopped overnight at the Best Western Richfield Inn. It is a Pet friendly hotel with a small pet fee. The room and common areas were clean. The staff was very nice and helpful. My only complaint was the mattress not a lot of support but I only stayed one night so it was fine.

    5
    « Best Western Hotel Stay »

    The Best Western Hotel in Richfield, Utah offered good service,the room was clean and cool. There were amenities and clean towels and the experience was pleasant. We stayed 1 night and had a nice breakfast. We plan on staying with Best Western in the future.

    3
    « Just okay »

    Just a room....nothing to write home about. Clean....staff not too friendly but all I needed was a good night's sleep for a long drive the next day. Can't say anything bad just won't be staying there again.

    4
    « first stay in Richfield »

    This was our first time in Richfield and it was very good. The bet was comfortable, the breakfast was good. The front desk helped me with my reward points and setting up the Wifi. As in a lot of places the shower head could use some attrition with hard water deposits.

    5
    « No Problems »

    The manager was very nice and helpful. Breakfast was good. No problems during our stay. There was a large group that came in right before us, and they hotel handled this group quickly and efficiently.

    4
    « Great Place »

    I was traveling with my dogs they made sure I had a room on the ground floor with easy access for the dogs to go in and out. The room was clean the staff very friendly overall a great experience. I highly recommend this Best Western.

    1
    « Never stay here - even if last hotel in city »

    Poor attitude, lousy service, and not a clean room. looked at socks from being in room and they were black on the bottom. Cheap towels, unclean bathroom. The breakfast selection was nothing and even the coffee was lousy (warm)

    5
    « Friendly, Clean, Affordable »

    Good hotel for a family stay at an affordable price. Travelling from Los Angeles to Vail on a family road trip. We stopped to fuel up in Richfield and decided to spend the night after a long day of driving. The first hotel in the area that we tried was full. The manager of that hotel suggested the Best Western. The BW staff was very friendly and able to accommodate us without any hassles or up-charges. The lobby and room were clean and very well kept. The pool area was organized and the water temp was "just right". Free breakfast in the morning with eggs, bacon, waffles, fruits, and juices made our overnight stay a great value.

  • 5
    « Great Experience »

    Driving from WA state to CO. Stopped in Richfield, UT for gas when the transmission in our vehicle went out. We were fortunate enough to get the last pet friendly room at the Best Western Richfield Inn. The customer service provide at the hotel was superb. Not knowing when our vehicle would be repaired, we had to ask daily for an extended night. We were truly blessed to have been guided to this treasure of an inn. Management was sincerely concerned about our situation and kept a positive light shining. We highly recommend the Best Western Richfield Inn during your travels. Additionally, if you find yourself in a similar situation with car troubles, we recommend MAC Towing.... Sean, the tow truck driver, was a gem for recommending Mike (MAC) to us. Everyone we met in Richfield was very pleasant and friendly. Thank you all!

    5
    « Great customer service and very well kept »

    There are many options in the town of Richfield, however I would highly suggest staying at this hotel. The staff was very friendly and accommodating. There was easy assess from our car to our room which is a must with kids. The pool was indoor and well stocked with towels. The air conditioner in the room worked great which was a relief with the 100 degree heat and the breakfast had a lot of variety and was well stocked and maintained.

    4
    « Clean and comfortable »

    Just along Interstate 70, we spent a night here on our way to Capitol Reef. The motel is quiet, clean and comfortable, the staff helpful. They have a swimming pool and a fitness room, with a good tapis roulant and another strange machine that does all and nothing. No breakfast, but laundry machine.

    5
    « Wonderful Place »

    This a pretty new motel. Very clean and quite. Staff was very friendly and nice. Rooms are extremely clean ans very comfortable. The only thing that I thought a bit unusual is: For a fairly new motel there isn't an elevator. And we were on the second floor. However, I would diffidently stay here again

    5
    « Older hotel, very well maintained and clean »

    Older hotel, well kept, very clean and helpful staff. They actually have a three queen bed room. The Staff called me the day of our stay to verify that we were coming. Our credit card had been stolen and so it failed to run. He could have cancelled the room but he called to verify we were coming. We were able to give a new credit card to secure the room. We arrived at 10:30 pm. He greeted us by name and had room ready. Standard continental breakfast. We had no issues. Staff was always busy working. Cleaning rooms and wiping down surfaces.

    3
    « Fair, with a few issues »

    This is a modest hotel along interstate 70. The other choice is in town also chain hotels. Prices are a bit more expensive than they should be because Richfield is so isolated. I had an issue with the wall unit air conditioner. Since it did not have a thermostat I had to get up twice during the night to turn the unit on or off to keep the room temperature comfortable. Breakfast was good the following morning although the breakfast room is small and gets crowded easily.

    1
    « Avoid at all cost »

    Dirty and worn motel. Sheets were stained and the room was not clean. New sheets brought up (in a ball!) were as thread bare and unclean looking as the originals. Staff seemed unfazed. Not a restful night and definitely not Best Western standard. NEVER again!

    1
    « Traveler »

    Got to hotel no one was there to check in with. Then some guy checks me in and twice gives me a room that is occupied, finally get a room only to find out that I can't have this room. So I cancel reservation and on the way out the manager flips me off don't waste your time at this place.

    3
    « Best Western Richfield Inn, Richfield, UTAH »

    It has a good location but does not meet the standard I have come to expect from Best Western. I wouldn't want to stay there for more than one night. We appreciated the indoor pool. Parking was easily available and it was easy to get on and off the property.

    2
    « "Dog Friendly" NOT! »

    Thank god they do allow pets but as far as being friendly... Not so much. $15/ per pet extra? A bit more than we are used to paying and there are absolutely ZERO amenities for pets. We have a Golden Retriever and a Black Lab so it was an extra $30 per night. Stack that up against a LaQuinta Inn that we stayed in the night before that is also "Pet Friendly" same price; but at no extra charge. I did have a problem with the staff here. I guess what got me going is when standing in line while checking in I listened to the Manager tell the man ahead of me three times in an East Indian accent, "At all times you must keep dogs attending to". Three Times! Then when I got in line he started telling me the same thing. I did not appreciate it. Sorry, I don't mean to be racist but that really irritated me after driving for 10 hrs that day. Not sure if it was a cultural thing or what but the dude sounded like dogs were just a bad thing he had to control (@ $15/per that is). The breakfast was inside a smaller room and was tight quarters, and only lasted till 9am...Nothing above average. My side of the king sized bed tilted to one side as do 80% of all motels. I was glad to be down towards the end of the hallway. It did make it easier to take the dogs out at night. But of course there were little kids running all over upstairs above us to and from the pool. This is all typical of traveling and I don't want to be too hard on this one place but after the "attending to dogs" lecture I don't want to be too easy either. Maybe that's how they talk to customers in India but this was Ridgefield Utah. Pets are family. We had them both groomed the day before our trip. I'm sure he's got some customers who are dirty and let pets pee on the floors but we're not like that. Also, I could see the staff worked hard here...the manager was cleaning rooms while not manning the lobby. They are probably on a tight budget. To be fair the place was clean but in need of some renovating. And new mattresses. A bit overpriced. This was our second stay here. And last.

  • 5
    « Good location »

    This motel is right off the highway, but it was very quiet. Although Richfield is not a large city, we found good restaurants nearby, with delicious food & huge portions. Also convenient stores to pick up items we needed while traveling, and a Dairy Queen for dessert.

    5
    « Good stay »

    The hotel was clean, staff was nice. Breakfast was good with bacon and scramble egg. Price was low. I recommend it to others if they plan to visit Arches National park. This is our family vacation, and everyone had good stay.

    3
    « Richfield »

    Overall good quality for the price. Was unable to get the rate posted online. Called location and said that rate was not available. Good room, good beds, good breakfast. Would stay there again. Staff worked well with customers

    5
    « One of my favorites »

    I stay at this hotel whenever I come to Richfield. I am treated VERY well here. The ownership and staff are very friendly and go out of their way to make sure everything is OK. They will always greet me by name, whenever they pass me or see me. The rooms are comfortable. They do a nice breakfast. They have recently re-done the carpeting, and added some new lights over the bed. It was a great addition. These new ones are quite handy. I will always stay here whenever I come to Richfield.

    5
    « Hotel Manager is Great Men and Nice Room »

    The Motel Appeared To Very Maintained,i was happy w/the room,the adjustable atmosphere ,food for breakfast was excellent , great place for rate inside pool and hot tub is a great ADVISE TO SHARE WITH OTHER TRAVELERS: Get there early the room

    5
    « One of the best »

    I loved this hotel one of the best staffs that I have had although the pool is small and kind of shallow I loved it. It is warm and fun to play in. There has been enough room to enjoy swimming. The breakfast was really really good I loved the waffles they were great I loved how everyone was nice to my kids and not telling them to stay in the room I really enjoyed my stay and look forward to doing it again soon its all my kids talked about the whole way home.

    1
    « One room smelled like urine »

    This hotel was dirty. The staff was not overly helpful and actually not very nice!! My sisters room smelled like urine and when I informed the guy at the front desk he acted totally put out that I mentioned it at all!! They did shampoo the carpet but as soon as the carpet got remotely dry you could smell it again!! But they did offer to do something...they offered to take a whoppin' $10 off the $110 overpriced room a night!! This experience was eye opening for me, I had forgotten why I became particular about where I stayed and this hotel reminded me that I became particular for good reason!! I would never recommend this hotel to anyone!!!

    5
    « Hotel Manager is great! »

    The staff was quite rude when we were only a few minutes past the "closing" time for breakfast. We weren't getting any food, me and my daughters were just finishing breakfast when the staff VERY rudely asked us to leave. In fact, he was pretty hostile. It almost ruined our stay there, BUT the manager was extremely nice and helpful, so it made up for the rude staff. We arrived on a Friday, but I learned that I had accidentally booked our reservation for Saturday, the following day! The manager patiently told me to call hotels.com (where I made the reservation) and cancel the reservation. Then, when hotels.com told me that the hotel would charge a cancellation fee, he had them (hotel.com) call him to waive the fee. He then booked the hotel for the correct date, giving me the same rate I found at hotels.com. The next day, just prior to checking out, the manager saw me and my daughters and was very friendly to them. He was very kind to me and my family. He more than made up for the very rude staff at breakfast. I rated "Service" as average, because the worker who was rude to us at breakfast was terrible, but the manager was excellent!

    5
    « Excellent place to stay »

    Great staff/management Very clean rooms Clean pool Tasty breakfast Very budget friendly Would gladly stay at this establishment with my family again. Staff were very kind to my daughter and the rooms are spotless. The beds were soft and comfortable, I slept as well as I would have at home.

    4
    « Great for a one night stay »

    We stayed here for about 12 hours on our way from LA back to Denver. Definitely not modern or fancy, but clean and had everything we needed. The hot breakfast in the morning was great....a little bit of everything there. Great location right off I-70.

  • 4
    « Best Western Richfield »

    Older property that is being renovated. Has everything that you need. Very helpful staff. Subway next door for a quick easy meal. Quiet location. It is dumb that I have to have 200 characters for a review

    3
    « Friendly hotellier »

    I came in and asked if they had any rooms available, was told yes and was treated well by the Management and staff. The room was comfortable and the breakfast offerings were fresh and tasty. When checking out, I had a good experience with a very friendly and helpful staff person assisting me in closing out my folio.

    5
    « Best Western Richfield »

    I stay here quite frequently and always have a clean room and great service! I like the new Hot Breakfast also. Very convenient to the I-70 freeway and restaurants in town. Rooms are always very quiet and they do have pet friendly rooms.

    4
    « Nice Stay »

    This hotel is in a very convenient location just off 1-70. The room was clean and comfortable. Had a great ceiling fan, microwave and frig. Had a great nights sleep on the beds. Luggage dolly was available and very helpful for us. Breakfast was offered, but We did not have breakfast here. Recommend.

    2
    « Ok, for the price, but not great »

    This was not the best hotel, but certainly not the worst. I asked to see the room before I paid and it looked pretty good at first. The room was big and comfy, especially for my family of four. (we have a 5 year old and a 2 year old) The price was decent too. Not the cheapest hotel, but very reasonable. The desk clerk (maybe the owner?) gave us a room on the first floor which was nice, since I don't think they had an elevator. The room was 2 doors down from the front desk, which I now believe was a very intentional decision. We unloaded our luggage through the front door and parked our car later. It wasn't until the next day that we discovered that the door down the hall that led to the back parking lot didn't lock. That is usually a red flag in my book and had I noticed that the night before, I would have moved on and not stayed here. Safety of guests should be a top priority of a hotel. In addition to the outer door lock, the door to our room seemed sticky. It didn't swing shut immediately like most hotel room doors do, which was kind of a pain. We also had trouble with it jamming when we tried to unlock it from the hallway. The last issue I had with this hotel was the towels. They were absolutely disgusting. The rest of the room seemed very clean and modern, so I was surprised that the towels were so dirty. It almost seems like the previous guest had refolded their used towels and put them back on the shelf. They were greasy and had black stains on them. Decent price, but I probably wouldn't stay here again.

    3
    « RIchfield, UT »

    Cheap but you get what you paid for. Breakfast was bad - Walmart generic bread, something that resembled artificial fried eggs, and the last 2 sausage patties swimming in grease. The room was okay except the shower curtain rod was hanging from the wall and when I opened the shower curtain the bottom 2 feet was all black from mold.

    1
    « Nice Room, but we were shocked when we arrived »

    We were very tired from long drive and ready to relax for next day trip. During process of check in, front desk (gentleman) offered us totally different Hotel information from our reservation what we agreed/paid on. (NO Breakfast included, No refundable, no cancellation or changes) His explanation was he got paid only $45.00, so he will NOT provide Breakfast and this reservation is non refundable/changes and asked us to sign on it. We were so stunned, we asked him why we have to sign which something we can't agreed on. We showed him our reservation sheet and explained to him that we would like to have a service that we agreed /paid. He got very upset and THREW OUR ROOM KEYS AND PAPERS and rose his voice said "GO SOME WHERE ELSE IF YOU DON'T LIKE IT!!!!!" We couldn't go another hotel since he told us that no refundable on this reservation. We tried to communicate to make him understand our point. After awhile, he calm down and he apologized his act. We travel a lot and use Best Western frequently which they were very good to us till this time. Yes, he provided us breakfast after this craziness..... It bothered us for next a couple of days in our vacation. We can't even think about any detail information about this hotel, because this experienced was very shocking to us.

    3
    « Very pleasant stay »

    This hotel is much nicer on the inside than it looks from the outside. The room was clean and comfortable, the pool was small and stuffy but was still a great place for the kids to unwind after being in the car all day. Over all, a very pleasant option.

    5
    « Good Stay »

    The room was spacious and the bed comfortable. Everything (room, bed, sink, toilet and bathtub) was very clean. Employees were courteous and knowledgeagle of the area. First floor rooms are quiet enough day and night. The WiFi service is free, very easy to access and fast. The Continental Breakfast hours are the usual, practical, ones. And, breakfast counters offer a good variety of items, including fruit.The indoor swimming pool is for 15 persons and shallow (3.6 feet), but is good for entertainment.

    3
    « Convenient Stop Between Colorado and Las Vegas »

    The Best Western Richfield provided a good midway stop while driving between Colorado and Las Vegas. A reasonable hotel for a reasonable price. No complaints, the hotel was quiet, room comfortable, and everything worked. The breakfast was good.

  • 5
    « Friendly staff »

    Loved the room decor and design. Great king size bed produced a great night's to sleep and good price rate. Front desk Clark was helpfull. Ck in time was to lete nut very quick ck us in . Nice confortable place to stay . Always prefer to come hear.

    1
    « HORRIBLE EXPERIENCE »

    DO NOT WASTED YOUR TIME STAYING HERE! While the Best Western hotel chain is great, the desk clerk at this hotel, (he said his name is Vicpor)) is by far, the rudest person I have EVER encountered during the last 30+ years of traveling. I had made my reservations through the BW reservations number. No problem there. When we got to the hotel at 7:00 I proceeded to check in. He asked me if I had a dog and I said yes, it was on the reservations. This rude person, Vicpor, said no dog was listed on his computer and he wasn't going to give me a room. He then proceeded to rip,up the paper he had printed out for my checkin, in my face. When I asked him if he was kidding he said no, and told me to leave cause he wasn't giving me my room anymore. I showed him the confirmation letter I received which clearly stated I had a dog. He said "too bad, it's not on my computer and your not getting a room." He kept asking me who I talked to, but it was the 1-800 reservations number so I didn't know. I told him I was going to call customer service and report him and he said " go ahead, I don't care. You're not getting a room." To add insult to the situation, I checked my credit card tonight and this obnoxious desk clerk charged me for the room he denied me, so now I have to deal with getting that charge reversed. I filed a complaint against is hotel and management and it is being investigated. I love the BW hotel chain, but I would not recommend the Richfield hotel to my worse enemy. Vicpor was also very rude to the woman who was checking in before me. She had an elderly gentleman with her and must have either wanted a downstairs room or handicapped room, but Vicpor denied her request because it wasn't in his computer. She pulled it up on her phone and showed him, but he told her as well "it's not in my computer." The look on his face as he was waiting on her was frightening. I guess it should have been my clue worst things were to come for me. If you decided to choose this hotel and Vicpor is the desk clerk, I wish you the best of luck. This man should be fired or reprimanded but I'm guessing it's a family owned franchise and that won't happen.

    5
    « Richfield, UT »

    Hotel was easy to find, right off the freeway, nice clean place, helpful staff, would stay there again. room was very clean breakfast was great, room a/c worked great, and it was close to a few places where we could get something to eat in the middle of the night and gas

    4
    « Would stay again »

    My car broke down, so I had to stay in Richfield for the night. The Best Western has a very convenient location right by the I-70. The staff was very friendly during my stay. The hotel is well kept, and the room had all the amenities one could need. I would definitely stay here again if I'm ever in town again.

    5
    « Great Pool »

    The hotel was pretty new. Very nice appearance. Nice people working there. They have a coin operated laundry that really came in handy. The AC worked great. Had Microwave and refrigerator. Bed was good and pillows were even better. The indoor pool was very warm and the hot tub even more so.

    4
    « Limited Eateries on a Sunday »

    The establishment was fine. We found that our GPS took us out of the way,we should have just waited for the Main St exit. The room was clean and well equipped the bed was comfortable and we had a quiet night. The only problem we found was no fault of the hotel. We only found one place to eat on a Sunday and both ended up with upset stomachs the following day.

    5
    « One of the best places »

    The hotel exceeds my expectations. The staff hospitality is friendly at all times. The food is great and offers a wide selection. The swimming pool was clean and so was the fitness room. It was very quite, clean and relaxing.

    1
    « Terrible! »

    As long time Best Western loyal customers, we were very very disappointed in our stay at this hotel. I would NOT recommend this place to any one. This hotel was dirty, needs tons of repairs and the halls and room had a bad smell. Luckily Best Western is still our favorite choice of hotels, just NOT THIS ONE!!!!

    4
    « I-70 route stop »

    When we take the I-70 route from Laramie to the Southwest, Southern California, Las Vegas, the Richfield Best Western has become our targetted midpoint stop for overnight stays. Clean, restful, and a courteous staff with good pricing keep us coming back.

    2
    « Travelling in Utah »

    We stayed one night here while travelling to Capital Reef Nat. Park. The owner/manger was always on the phone during check-In and out. He didn't want to answer any questions or help in anyway. It was like a "getin and out" as quickly as possible. He was a very poor host and the breakfast was bad.

  • 5
    « Once A Year ATV Jamboree Sept »

    The service we received was great !!!!!! The room was clean and all our needs were taken care of.....Fast and Efficient.. We spend 9 days in this motel each year in Sept. and book it for the following year due to everyone treating us like family....Plenty of parking !!! Looking forward to next year already

    5
    « Super hospitality and great appearance. »

    I was going way back to California from my daughter place in Salina along with my wife.we didn't even go to far from salina,we were about to reached the next city Richfield within next couple of minutes meanwhile my car's one of the tires blow up.me and my wife were so disappointed and had a fatigue.we hadn't expected someone's visit from best Western over night. He offered us to stay in his hotel and insured us that it would be better stay, great service & e.t.c.The owner of the hotel with religious symbol on his forehead welcomed me and my wife .I were so pleased with their service. I would like to recommend all of my friends to stay at best Western In Richfield because everything was an extraordinary apt and appropriate & nothing was less than my expectation. I just wanna show you people know that reasonable hotel with great continental breakfast ans wonderful accommodation. Very clean and nice room . wonderful hotel staff as specially night guy ish.

 

Getting to the hotel ...

All directions
·From: Interstate 15. Exit onto Interstate 70 east, to Exit 40 travel south enter into the Chevron Gas Station. ·From: Interstate 70. Travek east, to Exit 40, travel south enter into the Chevron Gas Station.