BEST WESTERN PLUS West Retford Hotel,  Retford

4.5/5  - based on 500 guest reviews.
24 North Road, DN22 7XG, Retford, Great Britain - See map
+44 1777 706333 +44 1777 709951

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
    Restaurant
  • High speed internet access
    High speed internet access
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Step into past perfection and modern convenience at BEST WESTERN PLUS West Retford Hotel! A superb 18th Century manor house set in over four acres of professionally landscaped gardens, this outstanding accommodation couldn't be comfier! And located in the historic market town of Retford, our traditional 63 bedroom hotel is ideal for exploring via the A1 and M1. With a newly refurbished ballroom dating back to 1851, and patio doors opening on to a large seating area, plus six other meeting rooms this hotel is a charming choice. For evening enjoyment, you can enjoy your favorite drink in the Chatsworth Bar before dining in the luxurious Orangery restaurant, with a menu featuring traditional favorites and exciting new dishes. Enjoy your stay.

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Room 1

Guest reviews


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based on 505 guest reviews
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Excellent
 
274
Verygood
 
140
Medium
 
53
Poor
 
25
Horrible
 
13
Business Business 102
Couples Couples 147
Family Family 126
Friends getaway Friends getaway 58
Solo travel Solo travel 24
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Value
BEST WESTERN PLUS West Retford Hotel,Retford
  • 3
    « Good spacious venue »

    Great venue for weddings - I was there as part of a group just for a meal - it wasn't the best - peoples food didn't turn up and some of those whose did turn up was cold - mine however was on time and excellent!

    4
    « One night stay only »

    While we only used the room for getting ready for a night out and staying the one night ; the room was very good. The room itself was not in the main building but a separate area. The room was clean, tidy and warm. A bath and shower was a great asset to getting ready. Obtained for a good price, it exceed expectation. Recommended.

    3
    « NEEDS IMPROVING...........ATTENTION TO DETAIL »

    I booked a cottage room for a one night stay as a special treat for us rather than an ordinary room. The room was a decent size and was very clean, bed was a good size and very comfortable and we had an excellent night's sleep. But we were disappointed, the antique roll top bath is not, it's a modern version and certainly two people cannot bath together nor is there anywhere to place a wine glass or champagne flute. The bathroom is pleasant but the walk in shower is small and the overhead shower didn't work very well, the shower head needed cleaning and the separate hand shower was a joke, just a trickle of water. Toiletries were measly, not very big or generous, bathrobes would have been nice. Room service was poor with not much choice. It's attention to detail that was missing, the little touches you expect when paying the price we did, and overall not good value for money.

    3
    « Its the little things... »

    Its the little things that were missing that made this stay average. No shelf in the bathroom to put your toothbrush on, instead the toiletries ( what little of them there were) were placed on the back of the toilet cistern... even the glasses! Toiletries were a bar of soap, 1 shower gel and shampoo... no conditioner and hardly enough for 2 to share. Tea and coffee provisions were equally sparse, with only 1 biscuit and 1 hot chocolate when the room was booked for 2 people. Its the little touches like this when done well, really add to my enjoyment of the stay. The double bed was very small, and the room was chilly. The location is lovely and the room we were in was quaint... but not worth the price tag.

    4
    « Going the 'extra mile' with Breakfast service »

    We found the hotel comfortable and satisfactory to our needs. The restaurant (once heating turned on) was well appointed and modern with good menu selection. The restaurant manager gets full marks. We came down for breakfast too late on the Sunday (having mis-read the times). Despite being 15 mins late and him having a coach party of elderly visitors arriving for breakfast the manager agreed to serve us in our own bit of the dining rooms.

    2
    « Sunday lunch »

    We booked for Sunday lunch on 13th Nov to try out this place as we have never visited before but have book for the gala dinner and overnight stay on New Years Eve. There were 3 of us and although the food was ok the service was dreadful. When we were served the main course the waitress left a small bowl of vegetables and we weren't clear whether these were to share or we were to get one each. It turns out it was the former and we had to share 2 small florets of cauliflower between the 3 of us! The waitresses then returned to the kitchen, no offer of any condiments or check to see if we were ok. One eventually came out, I asked if we could have some more veg and my mum wanted a glass of water. The veg arrived as we were finishing our meal, alas the glass of water didn't. Then we ordered 2 desserts. My husband got his but my mum was left wanting. When he had finished his we were fed up so decided to pay. I explained to the duty manager that one of the desserts had yet to turn up and how disappointed I was with the service and I was worried as we had booked for new year. She replied by saying that the staff were young, inexperienced and didn't know what they were doing!! She did remove the cost of my husbands dessert for our inconvenience then lo and behold my mums dessert finally arrived just as she was putting her coat on. Very disappointing and hope it's much improved at new year especially as this is costing £300

    4
    « Family wedding »

    Lovely venue. Lovely on all levels. Lovely food, service and nothing was to much trouble. Rooms for my sisters wedding were stunning. Intimate. Got a better price via web than through the hotel. Only down side...only enough toiletries and towels for one...even though the booking was for two. Easily sorted though. V lovely venue.

    5
    « my wedding day »

    I had my wedding last Wednesday at the West Retford Hotel. From the day we went to view the hotel till the time we checked out after our wedding we had the most amazing experience there. The staff were fault less, the wedding went like clock work. They made all our guests and people involved with our wedding feel so welcome and nothing was to much trouble. Throughout the day someone was always on hand but in the back ground and they made sure we had whatever we needed at the right time. I would recommend this hotel to anyone I cant imagine a better day than what we had. Perfect day in the most perfect place.

    5
    « A Great Stay! »

    West Retford Hotel is a beautiful place staff of very friendly the prices are quite reasonable we had a lovely meal there and would like to thank the staff for a great time I would give this 10 out of 10 and would love to stay here again.

    5
    « Very Happy Birthday celebration »

    Excellent venue, food and wonderful friendly attentive service by all who helped the celebration be happy and memorable for all the right reasons. Accommodation, breakfast and other facilities also excellent.

  • 3
    « Good overall, but a heating problem »

    We spent the night here on 22nd October. booking was good, the hotel understood my need for a quiet room and we were given room 56, an executive room at the very end of the building. Overall hygiene was good. No fridge but good selection of teas, coffee, etch and complimentary bottled water. Staff nice and friendly and happy to provide fresh milk for tea. Mattress was ok. A bit lumpy. Sheets nice, pillows ok but a bit lumpy. The main problem we had was that the heating is on a timer and I woke up in the middle of the night freezing cold. We were at the end of the corridor and so had two outside walls, but I expected not to be cold and to have no way of adjusting to temperature of the room. At £119 a night, including a reasonable breakfast, I don't expect to be cold. Overall quite a nice hotel and they do very reasonably priced wedding packages for anyone looking for a venue!

    2
    « Should be better for the money! »

    First the good, the bar was reasonably priced and the staff were very nice. And the not so good...The hotel was freezing! The bar area was sealed and OK but you needed to put your coat on to go to the loo. When I moved the bath mat there was dirt under it and the last guest's empty shampoo packet had been left. In a cheep and cheerful place I could forgive these things but if you are changing £100 plus, per night, you should do better.

    5
    « Wedding weekend »

    Spent the weekend there recently for my friends wedding, the venue was perfect beautiful hotel and gardens were lovely, the staff were lovely too very helpful and friendly. Our rooms were beautiful big comfy beds and all we needed. The wedding was perfect outside in the garden in the autumn sun. What a great place to stay when that way or even for a cheeky weekend away with loved ones

    5
    « Our wedding venue 16/09/2016 »

    We had our wedding reception at the West Retford hotel and my wife and I were very happy with the service provided and how smoothly everything went on the day, so firstly I'd like to thank everyone at the hotel for helping to make the day special. The venue itself is perfect for a wedding, from the grand entrance and the beautiful facade, and then the absolutely gorgeous gardens at the rear which are perfect for photos and gatherings. The main downstairs hall is great for holding the reception and is ideal for 60-100 guests. The rooms are actually in a separate building which is ideal when guests want to retire from the party, as the separate building is quiet. The rooms are also well furnished, clean and the beds comfortable. For the meal we had the Soup to start, Venison & Mash for main, with cheesecake for dessert. The food was very nice, particularly the cheesecake which was fantastic. Finally I want to praise all the staff who were involved. Everybody was very friendly, respectful & accommodating. It was well organised and there were no problems on the day, everything went smoothly. Even the night porter was more than happy to allow us to continue chatting and drinking in the lounge area after the music & main bars had closed, serving us drinks. All round fantastic place and I have no doubt that we will return for the odd visit, for old times sake.

    1
    « Freezing room small desk view of a parking lot »

    Can't control the temperature so i sat here trying to work in the cold. They finally brought a space heater. The room is sold as an exectuvie room but has the worlds smallest desk the depth is the same as my laptop. The view over the parking lot leaves much to be desired and they only accept cash or card for room service. I would not recommend this hotel for business users at all. Front desk seemd a bit put off that i was bothering them about the heat and did not apologize for it. come on guys it's october in Britain!

    4
    « Comfortable and relaxing »

    It is a couple of years since I last stayed at the West Retford Hotel. I found the experience as pleasant as on previous occasions. My room was large, well furnished, in very good order, and spotlessly clean. It was also free from traffic noise. The shower is easy to operate, and the hotel provides a non-slip mat for use in the bath. The staff are friendly, welcoming and helpful. The hotel setting is pleasant and stylish. I was there for just one night, looking for a good night's sleep in comfortable, relaxing, congenial surroundings. This hotel provides them.

    5
    « SAFE PLACE TO LEAVE BELONGINGS, WONDERFUL FRIENDLY STAFF »

    Fantastic friendly staff from the Breakfast Crew to the Reception to the Bar and Restaurant. Jessica was immensely helpful in locating and guarding my missing underpants and Alice was a joy to be receptionisted (a word?) Lovely personality, lovely girl. No problems with organsing an 'early start' takeaway breakfast although they really need to get those lids fixed on the coffee to go cups. My colleagues think I have started dribbling coffee and believe I may need a care home some time soon. Food really nice, very reasonably priced Hotel, fantastic staff. Could recommend anytime. And the cucumber in the gin and tonics is always ready upon arrival.

    4
    « Clean and comfortable »

    Stayed in a room adjacent to the main hotel, which was not disappointing once seen. It was private, clean and spacious, with a little seating area outside. Bathroom was nice and modern, only slight problem found was that the shower was not powerful enough.

    5
    « Tranquillity at it's best »

    This hotel offered a pleasant, clean, spacious room in a peaceful setting with the opportunity to stroll around delightful gardens. There was a varied menu, well presented at breakfast and Sunday lunch. Despite being situated near a busy road one was not aware of traffic noise. Historic East Retford is a quaint market town with interesting buildings, small shops, river and canal walks as well as a lovely park.

    5
    « Our wedding day :) 03/09/2016 »

    Me and my husband got Married here on the 3rd of September, the venue and it's grounds are just beautiful. We was supposed to have an outside wedding under the pagoda but the weather stopped that from happening but they set up our wedding inside and it was still everything we had dreamt of and more. Alice the lady in charge on the day and master of ceremonies was absolutely amazing. Alice did everything we asked of her efficiently and professionally and made us feel so relaxed. The food was very nice everyone thoroughly enjoyed it and we had no complaints. Me and my husband would definitely recommend this wedding venue. It's so beautiful inside and out and the staff are always more than helpful. Thank you West Retford for the most amazing day of our lives! Love Mr & Mrs Jackson :)

  • 3
    « Definitely not Best Western PLUS »

    Good accomodation, wifi and parking. Didnt feet welcomed by second day receptionist. Food very poor. Lunchtime roast lamb dry and leather like. Breakfast smoked haddock dry and hard. Both inedible. Breakfast eggs had been pre cooked and wating around. Considerable staff training required all atound.

    3
    « One night stay »

    Not mightily impressed with this hotel, I must say. It started well with a welcoming receptionist, explaining all the hotel codes, parking, building and wifi etc. We went to our room (44) which was in another building to the left of the reception. Upon first impressions, the room looked great! Sleigh bed, well furnished but after spending an hour there, you start to noticed all the faults. The bed was hard, the wooden tables were scratched badly, the constant whiring of the ventilation when you switched the bathroom light, the wardrobes were difficult to open. Plus there was a event and people were running up and down the corridors all night, I know this isn't the hotels fault but I thought I'd include it. Finally, we were both awoken by the stench of cigarette smoke at 2am which meant we struggled to sleep the rest of the night. The hotel does look great from the outside, has nice gardens and a mounted television but all in all, not a great experience. I would not visit this hotel again.

    5
    « Superb »

    First time here and it was superb. Lovely staff, fantastic room. Very quiet at night as well.Lovely food. Cannot be faulted. I've stayed in a lot of hotels and this one is high in my top 10 of favourites. Excellent

    5
    « Fabulous »

    Amazing staff, so,so lovely and helpful. Our room was lovely and the evening meal, I had the lamb, was superb. Didn't want it to end. Grounds were beautifully kept, great atmosphere and very good value for money. Will be going back.

    5
    « 1 night booking for a friends wedding in the town »

    Lovely building fantastic clean modern room and very comfortable, best bed I have ever slept in even better than my own at home. quality linen and towels, lovely room. loved our short stay would defiantly recommend to anybody looking for for somewhere nice to stay.

    3
    « No better alternative in Retford (sadly!) »

    Although dated, the rooms are adequate and the beds comfortable. The hotel is a moderate walk from the town centre and is set in beautiful gardens. The service at the front desk is mostly very friendly (based on the younger staff members) although I met a fairly frosty staff member when I complained about the shower head being broken. The downside is the lack of air conditioning during the hot summer weeks of August, which isn't really compensated for by the small opening window in the majority of rooms. Added to this, it was hard to understand why the towel rail was on permanantly, making the bathroom more like a sauna. It was generally a pleasant experience staying here for a few nights. The only real problem was a busload of international tourists who rampaged around until midnight and then left noisily very early the next morning. It would have been nice if the hotel had warned us in advance - better still if they had arranged the accomodation of other guests in a different wing of the hotel.

    5
    « Afternoon Tea Party »

    Came for 'Afternoon Tea' on my sister's 50th birthday. The sandwich and cake selection was lovely and very nicely presented. We were made to feel welcome by the staff overall and one staff member (Sharon Hewitt) in particular was extremely efficient, friendly and helpful. Thank you for making my sister's special day extra special!

    4
    « Delicious Lunch »

    We took our two grandchildren for a light lunch. The two grnadchildren enjoyed their Tuna May and Sweetcorn/Ham Salad Sandwiches. My wife and I had the Hot Roast Sandwiches, which was Roast Beef. Rather bazarrely all sandwiches were served with Prawn Cocktail Crisps! Our Roast Beef was lean and tender and extremely delicious. Service in the bar was however extremely slow. We had to search for someone to give us a menu and then waited for some time to be served!

    5
    « Afternoon tea »

    Took my mum for afternoon tea for her 78th birthday, and we wasn't disappointed , it was really nice. Lovely selection of sandwiches and a even better selection of cakes . The orangery was a lovely room and we will definitely go back and will recommend to friends and family .

    2
    « 2 day break with my family »

    They are only interested in wedding and the revenue they bring in. We stayed for 2 nights and couldn't get a sandwich at Sunday dinner because we were told the chief was too busy! My family come up and stay in this area to be close to me but we won't be staying there again. Very dissapointed.

  • 3
    « Wonderful - but let down by security »

    We stayed here for 2 nights for a family wedding and the hotel is wonderful. The rooms are spacious, pristine and there are plenty of tea/coffee stuff and toiletries. There are also ample hangers, and a hair dryer in each rooms. Breakfast is served buffet style with full English, continental, cereal, breads, juices and vegetarians all catered for. We also ate in the hotel the first night we were there and the food was nice and reasonably priced. Bar prices are also very reasonable here at £3.10 a pint - a lot cheaper than most hotels. In fact I have no complaint over this hotel at all, it's wonderful - but I cannot give a higher rating purely for its lax security - key cards can be obtained for any room simply by asking reception - no ID is asked for, I could be anyone! There are a lot of weddings held here with thousands of pounds of stuff left in rooms - cards should not be given out so freely At least ask for proof of the postcode of the booking, or show some ID? During my stay I obtained a new key for my own room, a key to my brother in laws room and that of another guest simply by asking at reception - so disappointed as this would have been 5 stars! Overall, yes I would very much recommend this hotel, as this issue can be fixed so simply and quickly!

    1
    « So noisy »

    Arrived to reception booked in and was sent out of main building to terrace row backing into very busy road.. Ground floor room was very nicely done out. Very pleased at this stage. However at 12 at night the upstairs occupants arrived. Literally could have been in same room.. So noisy talking for nearly 2 hours. We rang reception and they rang to advise the other room. Which did quieten down .. But then they got 'friendly' no privacy for them !!! Not their fault they were in private room and should be able to enjoy the room without concerns others could hear everything. We told reception and replied to e mail about our concerns... But no feedback from hotel at all. Our room plus breakfast was around £165... Not cheap that's for sure

    5
    « I'm a regular! »

    The staff here are friendly, rooms are clean and comfortable, and reasonably priced. Good location just 1 mile from the train station which is easy walk, and just a 5 minute walk from the market square. Excellent breakfasts, and lovely grounds to eat out on a summer evening. The bar is small and well stocked, and has a single guest ale on tap most weeks.

    5
    « One night stay »

    We stayed 1 nights with our little girl whilst visiting some local attractions. We had a family room and for the price paid we were very pleasantly surprised with how nice and spacious the room was. All the staff members were very pleasant and chatty and gave us a good recommendation for somewhere to go out for tea. Breakfast was really good also, would definitely recommend.

    5
    « Weekend racing break »

    Having been to Blyton Park for a racing experience, we chose to stay at Retford due to its location. Upon arrival we were warmly welcomed at reception and told where the bar, restaurant etc were located. Our room was on the ground floor of the old Georgian building and was large, comfortable and well furnished with a very clean bathroom with toiletries. We ate in the Orangery that night and enjoyed their Camembert starter followed by surf and turf which was cooked exactly how we liked it. All the staff were very helpful and polite and we thoroughly enjoyed our overnight stay and will return when next in the area

    3
    « Noisey »

    The hotel looks impressive from the outside and sufficient parking. The venue appeared to have a wedding event on. I was given room 9 which was an outbuilding on the first floor. First thoughts were it looked quirky. Went for a shower and noted that there was only one bath towel (unaware the other was tucked away in the wardrobe). I went to the reception to ask for another towel and was told it would be brought to the room. In the meantime I found the 2nd towel. I was disappointed that the requested towel never turned up. The main issue was as it was a hot night, the room was stuffy. But there was a fan in the room. The problem was the noise from the road which was feet away from the window and a table and chairs directly under the window. At 2am some wedding guests seated themselves under our window and stayed there until 5am. Every word could be heard in the room. I don't have an problem with the guests as they were merely using the facilities. I do question why the management have decided to put the furniture directly under a window, as if the road traffic wasn't noisey enough.

    5
    « West Redford »

    Stayed at the hotel this weekend with my partner, daughter and her boyfriend. The rooms were spotless and spacious,comfortable bed with every amenity you require in your room. The breakfast , which was served in a cool modern dining room, offered a wide choice from continental to full English, was self service and delicious. Waitress service was friendly and efficient with unlimited teas and coffees. There was a wedding taking place in the stunning grounds and the setting was idyllic and looked beautiful. Would definitely stay here again and would recommend this hotel to anyone wanting a relaxing weekend away to a superb wedding venue.

    4
    « Lovely place to stay on a work trip »

    I stayed here for a couple of nights when I was working away. The room was lovely, really spacious and well presented, the bed was huge and was very comfy. Everything was clean and tidy both in the rooms and within the wider hotel. I had breakfast at the hotel which was also really nice and the service was quick. I'm due to return to this area towards the end of the year and will be looking forward to returning to this hotel.

    2
    « Odd place »

    I spent many nights here staying for business. The rooms are a bit tired. When they know you are not picking up the bill they seem to treat people poorly. The wifi (free because of best western) can be a bit slow if everyone is on it at once. The bar area is reasonably comfortable but if a large business is then they will likely be dominant causing a lot of noise. This hotel is a standard best western, not great.

    4
    « Brilliant - perfect for many occasions »

    Newly refurbished rooms with usb charging ports, great tv, excellent wifi, comfy beds, shoe polish, hairdryer, adequate plug sockets, great bathroom, good food, good service, beautiful grounds. Brilliant!

  • 5
    « Amazing hotel »

    Very nice hotel, the rooms were very big and nice and clean. The breakfast in the morning was lovely lots to choose from and the staff were really friendly. The town is only a five minute walk so there's lots to do around the hotel. We were made to feel very welcome.

    4
    « Really nice »

    Great hotel. The rooms were spotlessly clean. The breakfast freshly cooked and delicious. Check-in staff very nice and helpful and the grounds were amazing. If I have one moan and it is very small is that I staying in the cottages and the shower wasn't very good. But I wouldn't hesitate to stay again or recommend it to anyone.

    4
    « Lovely place »

    Had a lovely meal in the Orangery. Expected to be in a restaurant but it was still nice. The only downside was it was very noisy, high ceiling with large skylight that made the noise louder. The staff were really nice, couldn't fault them, all lovely people and very professional.

    5
    « Fantastic staff, amazing hotel and a great night »

    I hosted a charity ball here Saturday July 23rd in memory of my Dad. The venue were as always very flexible and accommodating. The owner is a fantastic guy who really cares. I cant praise enough Andrew(owner) and Alice who managed the night. It was an amazing evening, the food was great and the service impeccable as always.

    5
    « Event and residential »

    Attended two charity evenings here. Fabulous setting service and staff. Excellent food and very reasonable bar prices. Also stayed here previously and would highly recommend this hotel. Will definitely return in the future

    3
    « Mystery tour weekend with overnight stay at west retford »

    After a superb day in Lincoln the cathedral was beautiful and in general was a fab place. After already long day we arrived at the west Retford hotel. Which i have to say on arrival was really nice the grounds superb well maintained and welcoming. However the evening meal was a different story. We sat down with our group, drinks arrived quickly but the meal well we waited 15 mins for starter and 30 mins for main course which wasn't really acceptable, then a friend had to return her meal as it wasn't cooked properly. Admittedly there was a wedding party on which probably stretched resources a bit. Our meals were fine but slow.

    5
    « Pleasant venue quiet and quaint »

    Travelling the next day t o a meeting in Worksop. This was an ideal place to stay. The day did not start off well and the receptionist was not very helpful. Being a Diamond Select member there are normally a few perks. It was to much to help with this I had to go back the second time. Fair enough the company making the booking had not passed this on. How long or hard is it to arrange for a bottle water and a bowl fruit. The food in the bar area was nice. Rooms were not facing the road and quiet.

    4
    « Really hot »

    Stayed here during the 2 days of British Summer. Lovely rooms with plenty of space but really warm due to the weather. Plenty of free parking at the hotel. I ate in the lounge rather than the restaurant. Seating is available for al fresco dining-a God sent on a warm summer evening. Set in mature gardens at the rear of the hotel the terrace is the place to be to spend your evening. Overall a really good location close to town if you fancy a stroll.

    5
    « Satisfied customer »

    Having enjoyed a one night stay on Saturday 16th July, I thoroughly recommend this hotel. The staff were professional and polite. The common areas were spotless and welcoming. My room was too a high standard and a good size. Sunday morning coffee was taken on the terrace which overlooked the fabulous gardens. Good all round vale. value.

    2
    « Overpriced and underwhelmed »

    One nights stay here, as attending a family wedding in the area. Initial impression was good in the car park however the room we were placed in was old fashioned but clean none the less. We were placed in the Georgian Building to the left of the main hotel. Overpriced for the quality and standard of the hotel, they charge a premium as there are very few other options in the area. Breakfast was expensive at over £10pp considering we had paid £120 for the room we also weren't given the option of a cheaper continental offering. If you want breakfast you need to go early, they ran out of sausages and bacon and didn't refill the stations - not great if like us you needed a lie in. Asked reception to arrange a taxi for us for 7:00pm Saturday night, to be told by the receptionist that all taxis were booked and the earliest one was circa 10pm. We googled Retford Taxi companies, rang the first one on the list and they were fine to collect us at 7pm - this was the same story they told other guests waiting outside for taxis. They should just tell guests they don't ring for taxis rather than lie, this caused us a mild panic of how do we get to our wedding before we thought we'll try for ourselves. I wouldn't stay here again or recommend to a friend. In all honesty I'd pay the taxi fare home to Nottingham.

  • 5
    « Wedding vows »

    What a wonderful place and setting for this hotel. Fantastic gardens,,very comfortable rooms ; staff really attentive and polite . And the food for the function at night was some of the best evening fòod I have ever had and plenty of it. So any one needing a function of any kind look no further.

    4
    « Having enjoyed 2 nights in a Best Western elsewhere we extended our holiday at another one. It repreented good value for »

    The Hotel is handily located on the northern side of the town with easy access in all directions, including to the A1. It is an attractive manor house type hotel with mature gardens. The rooms are comfortable and quiet. Breakfast was very good and the evening meals we had were also enjoyable.

    5
    « Wedding »

    We held our Daughter's Wedding here on July 1st and can''t recommend the Hotel & it's Staff enough .The Venue looked lovely,absolutely spotless & the grounds provided a fantastic back drop for the Photographer ! Everything about the service we received was faultless, all the Staff deserve a well earned pat on the back for their politeness & most of all actually smiling ! you don't get that everywhere ! Compliments to the Chef & all the kitchen Staff & waiters, the Wedding breakfast was beautiful & the mini Beef Wellington Canape went down a storm ! Special thank's to Elaine Williams our Wedding Co-ordinator who was fabulous, nothing was too much trouble , even receiving a call in the morning of the day before the Wedding to see that everything was ok & if there was anything else that we needed help with & making sure that the Wedding Party had all their bedrooms close together for ease on the day itself. So once again, a big Thank You to all the Staff for making the day so special. Joy.

    2
    « Disappointing »

    Arrived to find that only 2 out of the 3 rooms we had booked were available. I can understand the booking staff made a mistake .. But the way it was handled was very poor. Finally an extra camp bed was offered in one of the rooms ... Which solved the problem but not ideal. They offered no recompense ... Not even a complimentary drink !

    4
    « Afternoon tea »

    Booked afternoon tea for my friends birthday gift, we have had many afternoon teas at this hotel and have enjoyed everything about it. On this occasion felt a little perturbed , on sitting at allocated table asked if we would like tea or coffee , which was served within minutes but the food took a little longer and we had finished our drinks way before the food was served. I asked if we could have two more drinks ( something I have never had to do before because the staff have always asked if we would like a refill). The afternoon tea was gorgeous as are the surroundings at this hotel. On paying the bill we were charged for the extra two drinks , which on previous visits I have never had to do or had to do at any other venue when having this choice of food. My friend did phone the hotel and spoke to the manager who told her that there are two cups of tea/coffee in the pots when served to the table. This being so, perhaps the drinks should be served when the food is taken to the table and perhaps offered a pot of hot water at some point during the meal and if policy has changed then it is only fair to inform guests that there will be no refills and a charge will be made for extra drinks.

    4
    « Best western best retford! »

    Apart from a slughtly extended walk to the room we were very pleased on our first experienceof this established hotel Breakfast served with competant staff in the lively setting of the hotel Will return

    3
    « Clean and comfortable »

    We spent two nights here, it was very clean and comfortable. There was a kettle in the room but no fridge. Shower was a good pressure and temperature. Room was a good size, quiet and not as dated as I expected. We enjoyed a meal from the bar and found the breakfast to be average. The gardens of this hotel are well maintained. It's really pleasant to sit on the bar terrace overlooking the beautiful garden and I can see it's attraction for wedding photos. Overall no complaints and would recommend to others.

    5
    « 80th Birthday Lunch »

    We booked the Byron Room for lunch for 14 people. The room is lovely for small events .The hotel has a friendly atmosphere with beautiful rooms and large windows letting in plenty of light. The grounds at the back of the hotel were delightful. The staff were friendly, helpful and attentive which we appreciated very much.The food was excellent It made the celebration a very happy and enjoyable one. Would thoroughly recommend this hotel for a visit. We look forward to going again!

    4
    « Good room. Good food. »

    My wife and daughter and I stay here regularly when visiting my in - laws in Retford. The staff are pleasant and helpful. Evening meals served in the Orangery are very nice, whilst food served on room service is also good. Breakfast is buffet style cereal, croissants, cold meats, yoghurt, mixed fruit, toast etc. with hot food cooked to order. The family rooms are spacious and the beds are very comfortable. I always have a good nights sleep. The hotel is a popular wedding venue but noise is never intrusive in the annex where we stay. We will continue to use and enjoy this hotel. Hope you do too.

    2
    « Very average afternoon tea »

    We visited here for an afternoon tea and found it to be quite disappointing unfortunately. The sandwiches were lovely, no exciting flavours but fresh and good quality. However most of the cakes were not homemade which we found very surprising and disappointing. I don't expect to eat at a restaurant and find it is something I could of bought from M and S for a fraction of the price. The cake stand did look the part and if you like eating factory produced cakes you might enjoy it.

  • 5
    « Hotel in Retford »

    Very nice hotel with friendly and attentive staff in a great location and set in beautifully maintained grounds. Brilliant cooked to order breakfast with free newspapers supplied. Spotlessly clean bedrooms too.

    5
    « Wedding reception »

    We arrived Friday for our daughters wedding reception on Saturday. We were welcomed by a helpful receptionist. The room was spotless, with plenty of room and generous bathroom.We dined with friends on the Friday evening the food was excellent.Saturday was perfect from breakfast to evening nothing was too much trouble. A big thank you to all staff for making the day special.

    5
    « One night in Retford »

    We had our wedding reception here 19 years ago and decided to stay here again as part of a flying tour of England. We had the 4 poster Garden Room number 1 and it was great! The receptionist was very friendly and helpful and the room was really tastefully decorated. If I have one thing to feedback it is that the water pressure was low on the shower, but it just meant you needed another minute or two in there. Nicely done and great to relive our wedding day ??. Thank you Best Western and the West Retford Hotel.

    4
    « Good quality hotel, great breakfast »

    A good quality hotel, the reception servce was very welcoming, the room was spotless, with a very comfy bed and lovely shower room. The only real problem was the room temperature, we stayed in room number 2 on quite a warm summer night in June, we struggled to get the window open to let in some cooler air, and even when we did get the window to open it didn't help a great deal, though, I'm sure it would be very warm and cosy in winter! We also had some rather noisy neighbours, who shared their late night argument with the rest of the guests trying to sleep nearby. However, the breakfast was excellent, plenty of choice and quantity, all freshly cooked and replenished quickly.

    3
    « Beautiful Hotel Poor Room Service »

    This is a beautiful hotel set in gorgeous gardens, but their room service was appalling! The soup arrived with no spoon and the salt cellar was empty. Phoned and complained - five minutes later spoon arrived on dainty silver platter with no salt! The soup was cold by this time, but my husband drank it anyway! I was so annoyed I couldn't eat my main course! And they had the cheek to charge £4 room service?!!!! I think we should get a full refund!! Service not good enough!

    4
    « Wedding reception. »

    We were fortunate to have been invited to a wedding reception here and loved it all. Plenty of parking, nice staff, a lovely place and gardens as well as a great evening buffet. We would gladly stay here on another occasion.

    5
    « Very pleasant stay »

    Had a lovely time and found the staff very good. Room rates were just right too, couldn't fault it. Great location and the gardens were the highlight of the trip. Rooms were very clean and the beds were comfortable. Close to interesting thing to do like the Yorkshire Wildlife Zoo

    5
    « Very nice »

    Very impressive entrance to the hotel, grounds are immaculate, even the ivy up the main building is perfectly manicured. Room classy and comfortable, spotless. Lots of little extras, plenty of sockets about the room, ideal for laptop straighteners etc. Wifi, easy to log into.

    5
    « Quality from start to finish »

    We always stay here when visiting Retford. Love this hotel as it caters for all our needs and is in a beautiful spot close to everything. There are cheaper hotels in Retford but I feel it is worth the extra money for the excellent service and standards that we receive. I have stayed in most of them but This one is the best by far

    5
    « Our Wedding »

    We held our wedding here yesterday. The service we have received thorough out the planning just got better and better and I can honestly not fault the way we were looked after. When a couple of bits needed sorting in the evening they were dealt with straight away. The young lady (sorry we can't remember her name) who looked after us during the day was exceptional. She completely made our wedding perfect by checking continually to make sure we were happy. The food was fantastic and all the guests enjoyed it and our evening buffet was enjoyed by all. Thank you to everyone for helping to make our day perfect. Mr & Mrs Brown

  • 5
    « "Good Hotel" »

    Often stay at this hotel when within area for work and have never been disappointed. Rooms spacious and bed comfy, bathroom clean and tidy and fresh towels every day. Breakfast well cooked and served fairly quickly which is good when you need to get to work. Staff friendly and helpful and free WiFi in bedrooms. The town is within walking distance, this having varied shops and places to eat, however right next door almost is a supermarket which is very handy for grabbing the few bits you need.A good Best Western, plenty of parking and all you need for however many nights you may be staying.

    5
    « swing night »

    I was on a coach trip to this hotel for a swing night .the hotel was clean tidy and the staff were first class can not fault the hotel, the singer was great too well worth the visit .the only thing to do is turn the heating off in your room gets very hot

    5
    « meet family half way »

    Great Hotel, staff amazing, food brilliant. The hotel was just what we needed for a family get together. We did have an unfortunate incident which was nothing to do with the hotel - they were great in the way they dealt with it - which is typical of Best Western Hotels. I would rate every member of staff 10/10

    3
    « Decent Hotel but dated rooms! »

    Upon checking in we were greeted by the receptionist who was pleasant enough, could do with cracking a smile though. We were given room 35 which i found out was downstairs, i specifically asked for a quiet room (due to my wife being pregnant), which in most peoples minds would mean at least a upstairs room. Room was very dated, and barely any sunlight, we had a massive wall outside our room. Another disappointment was all the mold around the bath, i just cant understand why all these hotels cant sort things like this out. Barely slept cause of the walking above our room. No Wifi due to provider fault, no complimentary drink offered or nothing. Breakfast was a continental breakfast and cooked breakfast upon request which was decent. Wouldn't return!

    5
    « Phil's stay »

    We found the Best western wonderful, everyone was extremely friendly and helpful, cant recommend it highly enough, food was good, room was a little warm but once radiator turned off it was fine. Very quiet

    4
    « Pretty hotel, would recommend as a pleasant overnight hotel in the area »

    A great hotel, what a pleasant surprise to the Retford accommodation offering. Beautiful grounds are a welcome sight on a cold northern evening, and breakfast was pleasant with a good restaurant area. I would recommend this as a good option in Retford.

    5
    « Great rooms and Great food »

    The rooms here are very clean and spacious with everything you need for a long stay. Quite location and brilliant grounds... The food here was fantastic and the service was excellent. Alice Easom and Josh were absolute diamonds and a credit to this hotel.

    4
    « Lovely little hotel-awesome food »

    Stayed here yesterday and was really pleased. Friendly and helpful staff on arrival and really nice room in a cottage set in lovely gardens. Food in bar was really excellent I had seafood and it was really well cooked and very reasonable for a hotel like this. Breakfast was good and silver service was a nice touch. If there any down sides my room had a bit of road noise but it wasn't enough to disturb my sleep and the bed was a bit hard for me. I'd have liked a gym but still way better than a lot of places. I forgot my toothbrush and someone came to bring me one in 2-3 minutes. Excellent service and well worth the room rate ????

    4
    « Family wedding »

    We went to my sisters wedding here on Saturday 26 th March 2016 and the whole wedding service was very well organised from beginning to end. Everyone knew where they should be thanks to the friendly helpful staff. The food was excellent and all the guests were served their food quite quickly. The staff were very professional and approachable throughout and every effort was made to make the happy couples day very special and memorable. I would recommend this venue to anyone. Well done keep up the good work!

    5
    « Fabulous wedding venue with excellent staff and food. »

    My daughters wedding was here at the end of March and it was absolutely fabulous. Jess on reception and our wedding coordinator Simon were treasures and could not do enough to help us.. Quite a few of us had reserved rooms last year and as I had booked the bridal suite, and no one else was using it, we were able to have it from 8 am the morning of the wedding. The makeup, hair and preparations were done in the executive room we had the night before and then we were able to get dressed in the lounge of the suite. oh it was heaven. The wedding ceremony was in the Shelley Suite, which looked magnificent, followed by drinks and photos. Unfortunately the weather was not too good so photos outside in the rain was cut to one or two, but the Hotel is beautifully decorated so wherever the photos were taken, the backdrop was impressive. The reception was in the Shelley Suite and I had tears in my eyes - it looked amazing. Love ina Mist had transformed the room - the top table, cake table, the table and chairs and centre pieces were beautiful. It was all set off with the backdrop from Keith Woods entertainment. The wedding breakfast was very tasty - thank you to the chef, and precision to detail with the bride and grooms chocolate fudge cake just set it off.- All served with waiters/waitresses with smiles and very pleasant manners. The evening buffet was also splendid along with the chocolate fountain. We were expecting the buffet to last 8.30 until 10.30 but it was left out all the time which was brilliant as the ones who were full from the wedding breakfast, could tuck in later. The disco finished at 12 and again, the staff were more than helpful. There were 34 of us who had breakfast at 9.30 the following morning and again the buffet style hot and cold food was very good. I can thoroughly recommend the West Retford Hotel for Weddings and if you are staying, the rooms are large and very clean and comfortable. Can I say a HUGE thank you to all the excellent staff who played a part in making my daughters wedding day a very memorable occasion.

  • 5
    « Top wedding venue! »

    From the moment I arrived to the minute I left I was extremely happy with my visit. The cottage I stayed in was fantastic. Spacious with a new bathroom! Wedding reception was brilliant, buffet good, drinks fairly priced, fantastic staff. Breakfast also good! Nothing was too much trouble and I would recommend!

    5
    « Wedding Day »

    Absolutely superb from the minute we booked and planned our wedding day. The attention to detail. The friendliness and professionalism of the staff we cannot praise highly enough. The food was delicious. Guests looked after in a friendly and supportive manner. All in all they made our special day even more special. Everything was done with a smile. I cannot praise the staff highly enough. 5 star service from a top class team.

    5
    « Fantastic weekend »

    We stayed for two nights this weekend as guests at a wedding. Our room was large, clean and very comfortable. We ate in the restaurant on our first night where the food was excellent and reasonably priced. The wedding was beautiful and the food again was superb. Ver high praise for all the staff we met, from those who looked after the rooms to the staff in the public areas of the hotel, nothing was too much trouble and all seemed to go the extra mile, making us feel very relaxed in a wonderful setting. We will definitely return!

    5
    « Relaxing Weekend »

    We stayed at the weekend for the very first time and it was fantastic. The Management and Staff couldn't do enough for us. The food was fabulous the meals we had where the mix grill and the Salmon which a very nice wine from their impressive wine list. The room was extremely well presented with all the mod cons to make our stay more enjoyable. The morning after again was a fantastic breakfast with so much choice then followed by a full English. Only a 5 mins walk into the little town centre where they have all the shops on a modern High St. When we came back to the Hotel we decided to have Coffee outside while the Sun was shinning in the grounds at the rear, it was so peaceful and privet and just finished off the weekend. We didn't want to come home! Will defiantly go back.

    4
    « Very high quality?? »

    Attending a wedding yesterday was a joyous event which went from strength to strength from start to finish. We checked into our room early as we had a long journey up and the hotel kindly allowed us a 10am check in. Very quick and professional with all the relevant info required. Our room was in the next building and we wasn't disappointed at all (room 22). Clean was an understatement, I could have had white gloves on for an inspection and this room would score top marks. Fluffy white fresh towels, a good selection of coffee and tea facilities, zero marks on walls or carpet... Lovely big shiny shower, big comfy bed adorned with fresh crispy sheets, I'm unable to find any faults ... The wedding was great, tasty canapés , only one comment , would be good for staff to know exactly what they are serving , idilic surrounds/grounds , neatly kept.. Good seating areas outside. Pre lunch drinks in the drawing room was very relaxed , the main reception dinner - tables lovely set up and attentive staff, nothing was a problem...... The food, dare I say, was seriously scrumptious. Quick service , professional smart staff...all in all we had a lovely day...my only other comment would be, quite a few comments about the pricey drinks... We slept very well, the room as previously mentioned was just right...breakfast was good and whilst we arrived just as they where clearing up, they kindly accommodated us...nothing was a problem...

    5
    « Daughter wedding ?? »

    Would like to thank all staff members for making my daughters wedding so fantastic yesterday . The food was amazing and nothing was to much trouble .100% out of a 100 to all of you for make all of us so welcome in every way. Very clean and Beautiful grounds too

    5
    « Watch out for late discos »

    The check-in was very swift and efficient and I was given a room in the building next to the main hotel area. I was advised in advance of a disco ongoing until 1am and the receptionist had allocated the room to avoid any noise. With the window open it was possible to hear some disco noise but there was no noise with the window closed. The room was spotlessly clean and well appointed. The free Wifi worked very well although I did not use it to download any data. In the morning the breakfast was excellent with a wide variety of choice. The service at breakfast was very good.

    5
    « Lovely venue and rooms »

    We attended a family wedding at the weekend and chose to stay the night for convenience. The wedding venue was fabulous. The staff were very helpful and the food was so good. The room which we stayed in was so lovely. Quiet too, which I don't find very often at hotels. We had breakfast in the morning which was really nice too. A buffet type breakfast with hot or cold foods to choose from. Would highly recommend this as a wedding venue, a place to stay, or just for a meal out.

    3
    « Disappointing »

    This review relates only to the Mothering Sunday restaurant event that I attended today with my 2 sons and husband. Whilst the food was ok, the service, unfortunately wasn't. On arriving 15mins early for out 2pm table booking, we were happy to be directed to the hotel bar area as our table wasn't quite ready. Unfortunately there was no bar staff serving and despite ringing a bell (as the notice directed) still nobody turned up. The head waiter, who had directed us to the bar, eventually came in to take another customer's food order, saw we were waiting, so ended up serving behind the bar for us. We were seated at our table by 2:15, (we had no issue with that) and the waitress left us with the menu 'for 5 mins' to give us time to decide. By 2:40, despite trying to get various staff members attention, my husband had to go and ask someone to come and take our orders. Whilst 3 out of the four of us had finished our starters, one Son was still eating his. The fact that he was repeatedly putting his soup spoon into his mouth and back into the soup again clearly showed this, however we were still asked if we had finished! The main course was brought out, again as previously mentioned there was no issue with the food itself; it was all very nice and as expected. However only one mix dish of roast potatoes and vegetables were brought for the four of us, we were not asked if we required anything else and no additional gravy provided. Several times we tried to get the attention of staff to ask for more vegetables but was not successful. Desserts followed unremarkable, however when 3 waitresses come to clear away, 1 turn to the now vacated table to the side of us, picked up the left behind plant which was being given out to all Mothers, and plonked it in front of me and said 'this is for you'. There was no attempt to hide the fact I was being given a cast-off. Table duly cleared we then sat waiting for tea/coffee, eventually we were asked and empty cups were brought to the table. It's worth noting that by now there were only 3 tables left seated, yet no drinks were forthcoming. 10mins later, we were asked if our order had been taken, we advised it had but had not been received. Lukewarm tea was eventually brought for our consumption. At no time during the meal were we asked if everything was OK and upon paying and advising of our disappointment in the service, staff made little effort to offer their apologies. For a price of £25 per head, I would have expected a better service. Very disappointing and poorly organised.

    5
    « Very happy »

    Great stay great hotel. Very accommodating staff. Rooms were to an excellent standard and very comfy beds. We had hired mountain bikes with us that the hotel garaged for us with no hesitation. Breakfast was very nice and all prices were very reasonable will stay again next time we we passing.

  • 5
    « Brilliant Hotel »

    One of the better Best Westerns I've been to, comfy rooms, helpful staff. Was there for a weekend and had a really great time. The accommodation is warm and welcoming is well placed for local amenities. Definitely recommended.

    4
    « A comfy night in classic surroundings »

    I was very pleased with my room with nice furniture and elegant drapes. Importantly, it was all very clean and of a standard I would expect. The hotel is visually as described by others. The separate building housing the bedrooms were a potential difficulty for me, a single guest and a wheelchair user as there was no way I could punch in the key code, open the door and operate my chair to pass through. Staff however were very attentive and said to contact reception to be helped in and out. There are no officially designated accessible rooms at this hotel but for a short stay (I was there for just the one night) I could manage. Importantly, the room was big enough to get around in my wheelchair, and the ensuite had a low profile shower tray which suited my needs. The ensuite was very small so it would be no good for anyone who is full-time wheelchair dependent but, for me, its small dimensions meant there were plenty of surfaces for support. Some grab rails would have made me feel more secure and I don't understand why hotels cannot install the odd one stragically around showers and baths. Non-disabled people can slip too! And there are plenty of non-officially disabled people who have mobility problems. I am no longer allowed to drive because of my medical condition but had I been able to I would have driven and brought my own temporary suction grab rails to give some better security. My other gripe, not confined to this hotel, is the dim lighting. I know it's eco friendly, and I'm all for this, but I really do not see well in low light. Fortunately, I had remembered to take my new book-light with me which worked well for reading, but utterly useless when I tried to read a newspaper (kindly brought over by the receptionist from the lounge) and do a crossword. I don't eat breakfast so cannot comment on that but I did enjoy a lovely cup of tea later in the lounge later in the morning. I couldn't complain but then I probably don't drink my tea like most. As I drink it black, I don't like it too strong. I askedjust for Earl Grey with lemon and it was provided and I got it. I enjoyed my lunch in the restaurant there a little later without any complaint. Unfortunately, I've been a bit tardy in doing this review so I cannot recall exactly what I had, just that it was very nice and plentiful. Service was efficient and friendly. I don't know that I would have a need to stay here again but it is a lovely hotel. Just a shame the bedrooms are separate as it's not the best arrangement in bad weather but I can't see how this might be changed. A covered walkway for example, would detract from its classic country house style facade.

    5
    « Never lets me down »

    Fabulous stay again. Cannot fault this hotel. Always try to stay in best western but this one is my favourite. The place is spotless & very welcoming & makes me feel like I have experienced luxury. The hotel was very busy with 2 weddings on but the staff still made time to make me & my husband feel important. Very happy customer :)

    3
    « Comfortable Hotel did not use facilities »

    We stayed here as an overnight stop on the way North. It is about 10 miles off the A1 but was easily accessible. My rating is no reflection on what the hotel might be but we arrived late and left early so we did not use any of the facilities or services other than check in and did not eat there. The room was clean and comfortable but my wife found the bed a little uncomfortable. The room was spacious and warm and had all the usual facilities. The rooms are located in a separate building from the main reception/restaurant area so if you did use them and it was raining you needed an umbrella. It seemed mainly occupied for business and those working locally. There is plenty of parking available.

    4
    « Mostly good or better »

    We were visiting Retford to view a set of wheels, and decided to combine this with a light lunch that would not restrict our intake of some calorie laden pancakes later in the day. We were aware of the hotel but had not previously visited. It has an impressive entrance and a pleasant circular drive, a decent amount of good quality parking, and a welcoming exterior. Reception was effectively manned and we were promptly escorted to a generously room adjoining a similarly sized bar lounge that overlooks an extensive garden; we were invited to choose where we would like to sit. We ordered a pot of tea and, after perusing a bar style menu, a vegetable moussaka times two. The menus were clear and simple, but should be nearer to pristine (at least one had clearly been used a few times! As regular tea drinkers we usually enjoy our tea, but not this time ? the tea was based on one modest sized tea bag that produced a weak and very pale mixture that we didn't recognise, and was no match for our normal preferences, and not with the moussaka (nor presumably a cooked breakfast). On a warm day in summer, seated outside and nibbling a cucumber sandwich, it might work. The moussaka, served in hot cast iron serving bowls, was well presented on a rectangular plate together with some good quality salad and some crisped garlic bread ? we enjoyed it. The cutlery and crockery were faultless. More generally, the establishment is noticeably clean, bright yet traditional in style, and the staffs we interacted with were pleasant and able. The overall setup clearly proclaims its potential as a wedding venue. In conclusion, given that West Retford does most things to a good standard, it is unclear to us why it stumbles in providing a good cup of tea. Some customer choice in the tea bag/s to be used would be a good start.

    3
    « business »

    decent room, good parking, pleasant staff (once you cleared reception) but crikey was it cold. would not stay there in the winter again. What heating there was, was timer controlled by them. on the plus side a sympathetic member of staff did eventually bring us a fan heater, but it was too late by then, my wife sat huddled in a blanket.

    4
    « Evening stay over when working locally »

    Very nice food, decent clean room and comfortable bed. You can't really ask for much more at the price. We had a late evening meal which was fresh and tasty, and a few drinks in the very quiet bar only slightly marred by the next days' wedding party polishing late arrangements but hardly disturbing really.

    4
    « Great rooms comfy beds »

    Had a kingsize bed, very comfortable and quiet,nights sleep! Bathroom was small only downside was a small shallow bath, otherwise excellent. Hotel service was excellent and the hotel was well laid out.

    4
    « Summer Wedding Overnight Stay »

    Booked 2 rooms here last summer to attend a wedding, a double and a twin room. On arrival we were given 2 double rooms, didn't realise until we got to the rooms. Went back to reception and they rectified this immediately by offering us an extra single room, which was great. Lovely helpful staff. Great decor and a lovely meal for the wedding. Our rooms were smart and in an annex so very quiet away from the main hotel. Breakfast was of a high standard with lots of choice. Well worth staying, a very enjoyable couple of days.

    4
    « Sunday lunch »

    We decided to have a drive out and have lunch here, use to live in a local village and used this hotel and restaurant on a regular basis when we were children. Arrived it was very quiet, shown straight to the restaurant though like to have a drink in the bar first. There was one other two in restaurant so it lacked a bit of atmosphere though a small party arrived as we were finishing. Ordered from an extensive menu, plenty of choice which was nice to see. Waiter and waitress were very friendly - cannot fault them. The starters arrived very quickly and no complaints at all. Once eaten they were soon cleared and the mains arrived. I had asked for rare roast beef if possible, and the waiter made a point of saying they had cut into the middle of the joint to find the rarest piece. Which was kind of them and good service, as I tucked in I realised the only thing missing was a Yorkshire pudding, to be honest the waiter came across half way through and asked if everything was ok and I mentioned this and off he went to locate one, it had just been missed off. Easy mistake. Two soon arrived with a jug of gravy. Have to say the Yorkshire Pudds were far from the best, think they had been sat drying out for some time, and I almost regretted asking for them! I attempted to eat one but soon gave up. The beef on the other hand was so tender and certainly highly worth recommending. Deserts were from a fridge cabinet in the restaurant, cannot say it was the best cheesecake, came with a very very sweet compote - think cream would have been better. We had coffee served in the lounge which again was empty. Overall a nice meal, one or two points that do not get my 5th star, but would recommend and would certainly re-visit at some point and the staff really are very friendly and professional and would say they certainly earnt my 4th star.

  • 5
    « Best Christmas meal »

    Booked for a Christmas office party. Was a bit worried when we arrived & found there were several different party nights in separate rooms. No need to worry, once you find the party you booked in for it was straight to your waiting table. Drinks from the bar were easy to obtain with very little waiting. Round tables were well laid out & not cramped. Party poppers & balloons provided on every table including the long ones you blow up yourself & let go, these got the party started! Food was pre-ordered & arrived in reasonable time, very good quality, 3 courses with mince pies & tea/coffee. Main course was a carvery, well organised & the food was lovely I could not fault anything! So many venues fall down with the food quality & service at Christmas The Best Western excelled! With so many different rooms offering different dining/party experiences I have to hand it to them. The only thing that would have made things better is a larger dance area & the Disco starting a little earlier! I can imagine that weddings go well here!

    5
    « Very nice for what it is!! »

    I have no complaints about this hotel. It is not claiming to be super luxury or super cool but if you (like me) have to stay in the area then it is comfortable, clean, decent value, the staff are very polite and helpful and the food is OK. Enough said, a decent value well run hotel with lots of parking.

    4
    « Stunning »

    Attended a wedding here in the summer, A stunning little location, the rooms are outstanding quality. It didn't feel like I was in retford at all, I felt half the world away. It really was beutiful. Very clean and tidy, huge bed and lots of space, having not had lunch before the event I wanted to order room service, unfortunatly this is at limited time, it would be much nicer if it was available 24/7 but it's under standable that it isn't. Breakfast was lovely, the reception staff were delightful. I would certainly stop here again, but not with out reason.

    5
    « New Years Eve Celebration 2015/16 »

    Stunning Hotel well worth a visit. The rooms are large and very comfortable. We had a 5 Coarse meal on this visit and it was Excellently cooked. Couldn't fault it in any way. Cooked or un-cooked breakfast both were enough to set you on your way. Staff were all very friendly helpful and Professional. Thanks

    5
    « Great hotel »

    Very impressed with the room for the price paid. Friendly staff, good bar and restaurant. A continental breakfast delivered to the room at no extra cost!!! A short walk to the town centre. Really struggling to find something negative but a short walk from room to reception and bar is outside and might be an issue in bad weather.

    4
    « Ladies Christmas gathering »

    We had a lovely evening here for our annual Christmas gathering. The atmosphere was good the food was good. The wine and drinks are over priced. I would recommend this location for the Christmas party night

    4
    « Mixed Feelings about West Retford Hotel »

    Stayed one night. Lovely building, excellent staff, food was very good, service was great. We were allocated room 3 which is in a small row of cottages adjacent to the main road. Room was fine, well decorated, clean and spacious. The bed creaked at every movement. The window looked out to the kitchen, and a delivery vehicle reversed up to the window at 6.00 am. At 5.30 the lorries travelling along the main road were only 2 meters from the rear wall of the room and even though there is no window yet you could hear the rumbling quite clearly. The bathroom was fine and sparkling clean. Had a very good meal in the modern restaurant and an excellent breakfast. Would I stay again? yes if I was guaranteed to have a room other than in the cottages.

    5
    « Xmas fayre menu »

    Visited the restaurant yesterday for a meal , I was very pleased with the meal, starter main and desert was lovely all very tasty and hot. Service was very efficient, had a number of waiters/ waitresses they were all pleasant. I will definitely return in the future. Thank you.

    5
    « Large event »

    Well done for achieving well presented, well cooked food for a large event. Despite the fact that many people forget what they originally ordered! Wonderful setting and Excellent service from lovely staff, thank you.

    4
    « Christmas group meal »

    We had a lovely Lunch today . I was one of the group booking of 120. The staff were very helpful and attentive. I think this is the 3rd year we gave visited as a group and it gas been better each time.

  • 5
    « Fairytale Wedding »

    We recently had our wedding reception at The West Retford hotel and I can honestly say it was first class. Everything was perfect from the affordable package, the friendly staff, the hot delicious food and the spacious clean rooms. If we had to do it all again next week we wouldn't change a thing it was absolutely magical.

    5
    « Lovely weekend »

    Lovely room in the Georgian annexe which had just been refurbished. Spacious room with large ensuite - spotlessly clean. Dinner was excellent. Breakfast good but a bit too quick on the service - my food was on the table before I had chance to get my toast. Last time we stayed here it was all buffet style and I think that was better. Would certainly stay here again

    5
    « One night stay for business »

    I've stayed at this hotel several times. Staff are always very helpful, rooms are very comfortable and cleanliness is without question. Good location just a short walk into town for restaurants etc....I'd recommend this hotel.

    5
    « Murder Mystery Evening »

    Recently booked a table of 14 onto the hotels Murder Mystery Night, What a fab night we all thoroughly enjoyed the night The food was excellent the service was slick the entertainment was spot on all in all well done to the West Retford Hotel we will be back !!!

    5
    « Best Western Retford »

    Good stay and good value for money. The staff are very helpful and pleasant and the breakfast was excellent and comprehensive with Kippers and Smoked Haddock on the menu. The rooms were comfortable and quiet and it has its own car park which is free. The wifi is free as well. The location is very handy for the town and all the pubs and restaurants. I have stayed here a few times on business in the past and it has always been very good.

    5
    « Five star fantastic romantic weekend »

    Returning after several years and better than we remembered, we stayed in one of the cottages with a four poster bed and roll top bath in the bedroom.AMAZING! Loved it, room was immaculate, en-suite large shower exceptionally clean. Hotel was very clean and looked newly refurbished. Lady in reception was very friendly and helpful! Only down side was the wedding party that had spilled over into the bar area and whose children were RUNNING riot. Will definitely be returning ??

    4
    « Good stopover, would go again »

    What I particularly liked about this place were the helpful staff, and the cared for appearance with plenty of fresh decoration. We asked for a quiet room which we thought might be difficult on a Friday, but heard not a peep all night as we were in the bedroom wing about 40 yards from the front door, and our room was thoughtfully placed at the far end. This despite the fact the ballroom in the main building was full of different groups enjoying a 'Strictly' murder mystery night. At breakfast an elderly lady at the next table was feeling unwell and the staff could not have been more considerate. The night before we tried to find a restaurant in town but the only one we fancied was full so came back to the hotel and were very pleasantly surprised at the flexible choice of menus and standard of food - sea bream and excellent chips were cosily enjoyed in the bar lounge, whilst breakfast was in the modern airy orangery for a change of ambience. Apart from the bedroom wing corridor all seemed freshly decorated, including the main building, and our room was freshly and simply furnished with certain elegant touches. If one had to be picky, the lock to the bedroom wing was difficult to use and easily stuck, and the corridor needed redecorating, and our shower drain needed a clear out to cope with the amount of water from the shower, which I reported as how else are they going to find out? Fortunately we didn't need the room tv as reception was poor, and wifi was good and free.

    3
    « over rated »

    I stayed here as my normal hotel was full, bad move. considering this is a BW plus, i have to say I have stayed in far better BW standards, and in this area too. The room i was given ( considering i am top tier rewards member) was not as good as I would expect. There was no hotel info pack n the room, indicating restaurant times and menus. local places to visit etc. Yet they managed to put a glossy xmas 2015 menu and price guide on the desk!!! There was no main room light in proximity to the bed?it was the opposite side of the room!! The bathroom was cold provided with just a small towel heater. There was no tray in the shower to put your gel. razor etc on. The wifi may be free but tended to lag quite a bit. My membership complimentary news paper was not to be delivered to the room but a selection to be made available in reception. The bar staff were slow and far from courteous ( standing there in full view the bar maid went to took someone else's order before mine!! and at one point i was the only one there until the 2nd arrival ?.. and he apologised when I pointed this out to the barmaid, she didnt bat an eyelid!!!). I had to sign for everything I had and not open a tab Do you think I would consider staying here again?

    4
    « Business Short stay »

    I recommend this hotel for business people with specific dietary requirements and who need a comfortable base while away from home since the Wifi up grade the room signal is much improved and therefore a joy to use Women travelling alone can feel safe here

    5
    « A delight »

    Stayed here recently and the place is beautiful with stunning grounds. The breakfast staff especially were wonderful , Glynn was lovely and really made us feel at home and i will recommend to all my staff and friends on the basis of how she really went above and beyond, not just for us , but for everyone, she is a credit to the Best Western group Bravo ...

  • 4
    « Good value for a 1 night stay »

    We were a bit dubious when we saw that this is a "wedding" hotel with all the noise that goes along with that. After confirming with the hotel there were no weddings on we went ahead and booked. Our room was large and the bed was very comfortable. The bedroom and bathroom were spotless and there was good wifi reception in the room. They also have a good TV in the room. We didn't have breakfast so can't comment on that. We ate dinner in the bar and the food was fine.

    4
    « Be precise in what you book »

    We booked a double ground floor room as my wife is disabled - we had an email confirming this. When we arrived we found we were booked into an upstairs room, fortunately Jessica swapped room for us to a ground floor room but this is where I made a mistake by not being clear what was required. The room had a bath not a shower which wasn't possible for my wife to use. We should have tried to change again but as we'd unpacked we stayed where we were. The hotel was very good and all the staff were very friendly and helpful.

    5
    « A great stay »

    I had the pleasure of staying here for 5 nights whilst I was in Retford for a business course. Every member of staff I came into contact with was very friendly and helpful. My room was cleaned to a high standard everyday. I only had breakfast as I was out all day but the food was always well cooked and the staff always made you feel welcome. Highly recommend this hotel and hope to stay here again.

    2
    « £105 For 1 night »

    Not great check in staff off hand, room was in 'outer' building central heating iffy on/off extra heater provided in room but was broken. Personalised card left by cleaner asking for any points etc, no point filling it in dust in every corner cobwebs spiders behind tower heater if you looked hard enough you could of made a list but seeing as this was all missed thought any comments made may of been overlooked as well. Stayed in better Premier Inns £105 was a joke for a cold unloved room same lady on desk for check out rude simple as that wont stay again. On another note we as a family did hire the Orangery a few years ago for 50 + guests and the service provided was excellent along with buffet provided.

    5
    « What a cracker !! »

    This is one of the best of the groups hotels i have stayed in and i have travelled the length and breadth of the UK in the past 12 months both on business and pleasure. The staff were fantastic and apart from some lethargic waitress service it was fantastic and strongly recommended.

    5
    « Another super stay at this friendly hotel. »

    I have just enjoyed a three night stay at this lovely hotel. Great room, great food, friendly efficient staff who just couldn't do enough to help make your stay enjoyable. I will definitely stay here again.

    5
    « Marvelous »

    Tried to find a fault with this hotel. Spotless, good food and staff. Only a weekend stay but wished I had been there much longer. Wonderful setting for a wedding both inside and outside, Will make it longer next time.

    5
    « Fantastic »

    Amazing staff and service, they were able to accommodate our party of 12 after a terrible experience at Fred's . We were sat down altogether as a group within 10 mins of phoning and explaining our situation. They could not do enough. The food was fantastic too.

    4
    « Annual stay to attend antique Fairs »

    Lovely situation and very comfortable spacious bedrooms. Always a warm welcome from all staff. This year the food was exceptionally good congratulations to the chef. Nice to see that it still has a Gideon bible in the bedroom this was much appreciated as so many hotels are bowing to "political pressure" Thank you once again. Looking forward to next October D.V.

    5
    « Andrew Dent »

    Stayed here from June through to October. The welcome and professional service from Alice Easom was exceptional. The hotel and staff were excellent and highly recommended. Food was good. Rooms were pleasant and comfortable.

  • 4
    « A stand out choice in its location »

    The choice of hotel was driven by the need to find a comfortable hotel with a good restaurant and good motorway connection for an overnight stay roughly half way from Oxfordshire to the North Moors of Yorkshire, in an area of which I knew very little. Retford itself looked rather tired but this hotel met the criteria exactly surrounded by its own pleasant grounds. The restaurant, service and food were good, the bedroom, in the annexe, and bed were both large and comfortable and the ensuite clean. Lighting was dimmer than ideal but had we been staying a second night or more an extra standard light and table light would have resolved this. We unfortunately suffered noise in the night for a period from a very loud domestic from neighbours, in the corridor and the carpark but this eventually settled down and you would have to be very unlucky to meet such a situation on another visit. We would be happy to stay again when we next make the same trip.

    3
    « Nice hotel »

    I stayed here and it was a good stay with no issues. My room was one of the cottages at the side of the hotel and was well presented and clean. I had a goodnights sleep and would stay here again. The staff are helpful and polite.

    5
    « Last minute stay »

    A1 road closure resulted in unexpected overnight stay in Retford. Locals recommended Best Western. Good choice. Staff particulalry helpful and friendly. Breakfast very good. Excellent location. Hotel grounds and overall setting attractive. We would consider a longer stay.

    4
    « Nice place! »

    Lovely room, bed very comfortable, shower pressure awesome! Bar prices a little steep but I kind of expected that. Full English breakfast was really good and not in the slightest bit greasy. Loads of parking and friendly staff. 5 minutes walk from the centre of Retford. I'd definitely stay again!

 

Getting to the hotel ...

All directions
·From: The A1. Follow signs for Retford. The BEST WESTERN PLUS West Retford Hotel is on the A638 immediately North of the town centre. ·From: The north. The BEST WESTERN PLUS West Retford Hotel is on the left as you approach the town centre. ·From: The town centre. Follow signs for A638 Bawtry to the BEST WESTERN PLUS West Retford Hotel.