BEST WESTERN Hotel The Inn at Ramsey,  Ramsey

4.0/5  - based on 363 guest reviews.
1315 Route 17 S, 07446-2814, Ramsey, United States - See map
+1 201 327 6700 +1 201 327 6709

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 365 traveler reviews
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When visiting Ramsey, Mahwah or New York City, this Bergen County hotel is a convenient and comfortable home for business and leisure travelers alike. BEST WESTERN The Inn at Ramsey is conveniently located near many Ramsey and surrounding area attractions. There's shopping galore - Woodbury Common Premium Outlets® is just 20 miles away, and the Palisades Center and Westfield Garden State Plaza are even closer. Ramapo College and West Point Military Academy draw many visitors to the area, as do several corporations, including Liberty Travel®, Pearson Education, Konica Minolta, and Jaguar®. Located near both Newark International Airport and La Guardia International Airport, it's easy to come and go at this Ramsey hotel. Just 20 miles from downtown New York City, BEST WESTERN The Inn at Ramsey offers a convenient alternative to exploring the Big Apple. Guests frequently spend the day experiencing all the city has to offer - perhaps taking in a New York Jets or New York Giants game - before retreating to their quiet and comfortable suburban hotel in Ramsey, New Jersey. At the BEST WESTERN The Inn at Ramsey, guests will receive superb customer service and enjoy unbeatable amenities for an affordable price. This pet-friendly Ramsey hotel offers 80 spaciously appointed guest rooms featuring whirlpool tubs, cable satellite television, refrigerator, microwave and free high-speed Internet access. To make sure your day starts off right, a complimentary full hot breakfast is served every morning. For superior customer service and a convenient New Jersey location, make a reservation at this Ramsey hotel today! Biggies Clam Bar, the on-site restaurant and bar is now open!

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Room 1

Guest reviews


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based on 365 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
137
Verygood
 
97
Medium
 
69
Poor
 
34
Horrible
 
29
Business Business 87
Couples Couples 109
Family Family 109
Friends getaway Friends getaway 25
Solo travel Solo travel 24
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN The Inn at Ramsey,Ramsey
  • 1
    « Bed bugs »

    i spent twon nights here this weekend The bar and restuarant were really nice and the jetted tub in room. but the second night we discovered room 118 had alive bed bugs crawling on the bed. and we lifted the mattress to see black bed bug dots. With a few more bugs. I went down to complain quietly and politely telling them about this and they did not care at all. i packed myself up all my stuff and drove home at 11pm. no refund or anything. I wrote to them also and no response.I liked this hotel but bed bugs are not a joke and can make you very sick. I took photos as well. Don't stay here. And I am upset over all of this especially the fact I have clothes dry cleaned for safety. No discounts were offered or refunds at all. This was the worst trip all my life traveling.

    5
    « great stay excellent staff »

    I travel frequent on my business trip often to new jersey. usually I stay either at Ramada or Super8 depending on my location I am going to..This time I have decided to stay at Best Western at Ramsey NJ. This is one of the best hotels I have ever stayed in New Jersey. I received a very warm reception from the Front desk person.I stayed there for 2 nights and it was an amazing experience,This is a very nice property conveniently located at the heart of the city.Staff is wonderful excellent Hot breakfast with a variety of Items.The breakfast lady was very polite and hospitable overall experience was very good. I would definitely stay at this hotel whenever I visit Ramsey

    5
    « great rooms - quiet & comfortable »

    The room was very well laid out and it was very clean and neat. The bed was comfortable. The bathroom had a very large hot tub and great shower setup. The breakfast buffet was hot and fresh and very tasty. The common areas were all immaculate and comfortable. It was quiet. I will definitely stay there again next time I travel to NJ

    5
    « awesome place to visit »

    This is excellent place to visit. I visited Best Western Inn at Ramsey last month on my husband's birthday.and i must say that they provide excellent customer service with room service of food, housekeeping, free break fast in the and wifi . they also provide free gym passes if anybody conscious. so i advise everybody to visit best western inn at ramsey and feel the comfort....

    5
    « excellent stay »

    You have to try this Best Western Inn for a wonderful experience of a brand new rooms,excellent service, healthy breakfast, easy access to major highways, restuarants. I have stayed in many hotels for the business. This was a great experience. They gave me a room with a jacuzzi which was very relaxing after a long day.

    5
    « Hitesh:Best Western really BEST »

    Road touch Location of Hotel is very good, New decorative rooms are clean and with toiletry material, Good service, Hotel staff is very good and cooperative every time. surrounding area is also peaceful and nice.

    1
    « If you care about your safety, DO NOT STAY HERE! »

    Do not stay here!! DO NOT STAY HERE! My family and I stayed for two nights. All was fine the first night, other than the fact that ANYONE is able to open the "locked" outside door. I watched people simply stick a credit card into the lock on the door and and it opens. A little unsettling but at least our room doors lock, Right? Sadly, that wasn't the case. Our second night, after my kids were asleep (around 10pm), I left my room (room 125) to go to the ice machine. I did not want to wake my sleeping children so I gently closed the door but noticed the handle and lock were VERY loose. Out of curiosity, I turned the door handle and nudged the door a little with my shoulder to find out the door opens wide up! My husband called down to the front desk explaining our safety concern that our door does not work. The "manager" didn't care or want to hear it and he made it seem like he didn't believe us. He even tried saying WE must have done something to the door to make it that way! I decided to take a video of how easily it is to open my door and I will be sending to corporate. After almost an hour of arguing with the "manager" about how unsafe we felt in our room, he finally agreed to change our room (which he refused at first because he felt it was not necessary). He also rudely said that since nothing happened in result to our door not properly locking, it wasn't a big deal. So in other words, since no one broke into our room while we were gone and stole our things or worse, broke in while we were in our room, it wasn't "that serious". So we began packing and waking up our children so we could move. After settled, I personally went to the desk and demanded a manger come to my room first thing in the morning. Fast forward to the morning. No manager. No call. Nothing! After being disgusted over how poorly they treat their customers, I called corporate explained our situation and was told they were "so sorry" for everything, placed us on hold and called the hotel we were at. After being on hold for about 15 minutes, she came back on to tell us the manager handled the outside door situation (which was a total lie because I went outside and tested it with the same results). She then said there was nothing they could really do about it but offered us $20 off another night...$20?! And offer a few rewards points to eventually earn a free night stay. That's nice and all but considering my concerns with the safety of this hotel and considering how poorly they treated my husband and I when we addressed the concerns and blamed us for the door, I will not be staying at a Best Western hotel from here on. It's upsetting because I did like this place, the jacuzzi tub, the size of the room and that it's connected to a really good bar/restaurant, but the safety of myself and my family is important even though they did not think so. The video I took of how easy it was to open my room door will be posted everywhere to warn people about this horrible hotel! In addition to the door not locking, upon examining the door I noticed about 4 or 5 bolts in the frame which leads me to believe the door had been kicked in at some point in the past and "fixed" horribly.

    5
    « Very nice hotel »

    Weekend getaway in Sleepy Hollow/Tarrytown, NY. Last year there was a Best Western in that area, but it has since been changed to a different chain. We called the Best Western 800 number to book the room and were told it was only about 12 miles from Sleepy Hollow. Well, that's if you can fly over the river. We checked the distance once arriving in Sleepy Hollow and it showed it was in fact a 45 minute drive. That really disappointed us because we like to easily go back and forth to our hotel as needed, but couldn't do that on this trip. Once we did arrive at the hotel we found it to be clean and comfortable. The front desk was very nice and helpful. The price includes a hot breakfast buffet in the adjoining restaurant. If in that particular area we would definitely stay there again, but not if we are staying in the Tarrytown area. If you are in the area you won't be disappointed with staying at this hotel.

    5
    « excellent stay »

    I stayed @ best western inn, Ramsey,NJ several times and it got better each time. Excellent service,brand new rooms, everything nearby, scenic, and much more made me feel @ HOME. You must try once for the value of your money.

    5
    « Very cozy inn for couples »

    We enjoyed our stay here very much. Easy access to the highway. Couples-friendly bathroom. The staff were very courteous and helpful in facilitating a productive stay. Only negative was that the hallways smelled of old carpet.

  • 5
    « Perfect stay assured. »

    An excellent stay guaranteed , nice ,helpful and polite staff clean rooms ,great breakfast , perfect location. good for business or couples or when travelling with family or friends a comfortable enjoyable stay is definitely assured the staff is great I would like to come back and stay with this hotel when I come back to this area.

    2
    « Had a few issues with my stay.... »

    I recently stayed at this Best Western which I first stayed at last year. I liked the rooms and whirlpool tub and rates are reasonable. Not much has changed since last year except they have rental cars (national) available in lobby. When I checked in after 10pm, the older middle eastern male seemed flustered, as several people showed up, and he kept getting calls (sounded like disgruntled previous guests). He took a call when it was my turn and the check in process took several minutes. When I entered through a rear door I saw numerous fans in the hallways by some of the rooms. Of course there was one right outside of my room #115. It was loud too. When I entered I noticed white powder all over the carpet throughout the room. It also had a strong smell. I called and asked if it was poisones and was told I should be fine. He said there was a problem with the room a few days ago....I shouldn't have been given it until it was completely clean......After a few minutes I decided to ask for another room. I got room 107 which was not renovated and had older furnishings than 115. The shower however was much nicer and larger with a bench and two body jets in the shower. The counter is too small though. The whirlpool was awesome as it had strong jets and is very comfortable. The room was old, the headboard was literally falling apart, peeled wallpaper, and it took me 15 minutes to get the tv to work. I called the front desk and was told someone would be down in a minute but after 10 I fixed it myself. The WORST thing was the AC unit. Despite setting it to cold and high it rarely stayed on (unless in fan mode which wasn't that cold ) and made the room feel very warm. It was late and I didn't want to have to complain or switch rooms again so I dealt with it and slept terribly, The breakfast was great and well stocked at 9am. I really liked the guava orange passion fruit juice eggs and bacon. There was a good variety of items and most was fresh but the sausage were dried out and spit out bad. I did not hear any noise from guests and felt safe. I got food next door and wings were good but pizza was bland and Biggies is pricey. If in the area again I might consider returning just due to the nice whirlpool tubs and decent breakfast but hope the service and cleanliness improves. I was disappointed to see so many fans throughout the hallways like the place flooded or something. Please don't give guests rooms that aren't clean or have power every where!

    2
    « Very weird hotel »

    Stayed here because we were in town for a family wedding. The night we came the room was not cleaned. The front desk helped to get us another room eventually. Very shady people staying here. Not family friendly. First floor of hotel seemed ok but good god the second floor was slanted and looked like a horror movie. The room was OK. My wife killed a roach in the bathroom. The cleaning staff did a good job prepping the room each day...but you can just tell a lot of nasty stuff goes down here lol. Location is very accessible to R17. No laundry service and room service limited to restaurant next door. Phone did not work either so good luck trying to place an order haha. Breakfast was complimentary...and it should be since it was barely acceptable. We just went to Ihop and Mc'ds instead. Won't be staying here again. Ever. Thank God!

    2
    « Does not live up to Best Western branding in service »

    While the room was nice there is not much else good to say about the stay. Minimal security while located on a major road. Homeless people sleeping in cars in the back parking lot. Automatic locking entrance door did not work. Breakfast would have been better across the street. Staff seemed to be just putting in time. The hotel is a bar/nightclub with a hotel attached. There are better Best Westerns and other hotels nearby.

    1
    « Don't waste your money poor management/roaches »

    Stayed at this hotel 625&26, on 6/25 found roached in the room evening desk clerk was no help called next day and spoke to manager he said he'd comp the room, when i checked out Sunday morning they changed thier story and only gave me a 25% discount. I will never stay here again, roaches are unexceptable and after they offered me a 25% discount they still charged my credit card the full price had to call Best Western Corporate to finally get my 25% credited to my account. The managers I spoke to two, one who said he'd comp the room was nice but didn't follow through and the front desk manager his name began with a R don't have it with me know was so rude implied I might have brought the roaches. But the first manager I spoke to agreed they had a roach problem prior. The management lies and don't care about customer service. Don't waste your money. I am a gold BW member and this is one of the worst Best Westerns

    3
    « DOGS BARKING ALL NIGHT DID NOT SLEEP ALL NIGHT »

    The dogs were barking all night . Did not get any sleep , front clerk did nothing to resolve the issue, When calling the front desk to complain the only thing you got was a voice mail and how the Manager was going to get back to you, The breakfast was cold and no dishes but paper. There was no place to sit over crowed and not enough tables or chairs to sit down to eat in the morning the halls were hot the front desk was hot and dirty area not clean, There was a bus load of people going to Canada and there were 4 dogs not small and barking all night . Hot as heck in the halls and front end. No elevator for second floor dirty second floor area and steps .

    1
    « Horrible Customer Service »

    On June 11, I booked a last minute flight and hotel room for June 12 for a friend's funeral. When I arrived in New Jersey the next day, I realized it was more preferable for me to be in Hoboken instead of Ramsey. I called the hotel when I was supposed to check in and asked if I was able to transfer my reservation to a Hoboken location instead. I was told they couldn't transfer the reservation, but that they would cancel my reservation and refund my credit card so I could rebook elsewhere -- which I did. A month later, I received my credit card statement and noticed the hotel did NOT refund me. I called and spoke with Morty who said I wouldn't be refunded because I didn't cancel the reservation 24 hours ahead of time. (My reservation wasn't originally made 24 hours prior to when I called.) The main problem is -- I never requested a refund in the first place. I simply wanted to transfer my reservation, but the person on the phone is the one who offered on his own to cancel the reservation and refund me. If this was never presented to me as a solution, I would've stayed there and saved $115. Regardless of whether or not a cancellation after 24 hours is against there policy, it is 100% unacceptable that they refuse to honor what the employee promised to a customer. This shows a complete lack of integrity and accountability on not only the Ramsey management's behalf, but the larger Best Western brand. Best Western's corporate office has been equally as unhelpful as this location's management. I've never seen such poor customer service in my life.

    2
    « Not Happy »

    The Lobby was Never, not once throughout my 7 day stay at the Hotel, properly stocked with coffee cups, creamer, sweeteners, etc. I Upgraded my room to a Jacuzzi Room, the Jacuzzi was disgustingly dirty and didn't work properly, Maintenance had to come to fix it. We were told we would be given a 40% discount off for 2 days, of the $120 per night room rate we were charged. Then there wasn't any Breakfast staff available that same morning of the 29th of June, so everything was running out in the dining room by 7:45 am. I spent over 2 hours that morning running around back and forth between the kitchen and dining room helping Christy the front desk clerk get food, juice and coffee set up for the Hotel Guests. There all plenty of people, ie, guests, housekeeping/hotel staff, including the Managers themselves who can attest to this FACT!!! AND the Hotel did not have any running water for approx. 3.5 hours that morning (6/29/2016) as well. The following day around noon on 6/30/2016, our toilet was leaking from the bottom of the tank in the bathroom and the toilet paper holder was broken, so the toilet paper fell in the water that was all over the floor. We had to leave our room for several hours so Maintenance could go into the room and repair it. July 3rd & July 4th, Housekeeping didn't bother to enter our room to clean the room, do our beds nor give us clean, fresh towels (I had left all the wet, dirty towels on the bathroom floor in a pile). When I complained to Kenny on the 4th around 6:30 he advised me that housekeeping had left for the day and that according to the paperwork I had a Do Not Disturb sign on my door. I told him that Was Not True! I had made sure to leave the DND sign next to the television, which is exactly where I found it, to ensure that the room would be cleaned. First thing, the next morning on July 5th, I spoke to Christy, explaining to her what happened and she pulled out the paperwork to check and showed me that I, in FACT, had not had Any DND Sign on my door. I asked her to put in a Complaint against Kenny for lying to me, in trying to cover up the housekeeping staff's failure to do their job and also to put in a complaint against the housekeeping staff for not cleaning my room 2 days in a row. The Managers of the Hotel are not really concerned about their Guests. When I checked out of the Hotel on July 5, 2016 when I checked out of the Hotel, I was given my check out statement for $804.93 and I asked, to verify that I would not be incurring any additional charges due to upgrades because I didn't see it on my bill. I was advised that due to all my Inconveniences that ALL had been credited back to my bill and that I was not being charged anything additional. Just my initial $804.93 advanced hotel purchase. I REPEATED, are you Sure? I was told, Yes, that is your complete bill. I said Thank you and left, not expecting any additional charges. Posted on July 7, 2016 was an additional $161.00 charge, transaction dated July 6, 2016. I called immediately and was given the run around. I filed a dispute with my credit card company. I am Very Unhappy with my stay and treatment, during and after at Best Western. I NEVER Expected this from your establishment and will definitely think twice about staying at a Best Western in the Future!

    1
    « Hotel is not in good condition »

    We stayed here for one night. Carpet in room was wet - signs were everywhere about wet - no mention during booking - and room smelled. Night manager was very prompt and moved us to a different room - promised to discount our room. Morning manager acted like nothing had happened. And only grudgingly discounted our room. And we have a platinum BW card We forgot that we had stayed here a few years earlier where our last room was literally on a slanted floor. Would not stay again although we would stay at other BW's as we've had good experience with the chain. Parking was a bit annoying as several of the spots near the front are dedicated for the restaurant in the hotel

    2
    « poor bathroom condition »

    bathroom light over mirror took long time to turn on, shower tiles were all broken and not secured to shower floor, they came apart and stuck to my feet, no sincere apology from staff, had to ask for wifi password, for my welcome bag, what time was breakfast. no info provided (wifi /checkout/breakfast etc) placed in handicap room towards front / I'm not handicapped and a quieter room location would have been nice. other than bathroom, the room was clean and bed comfortable. but that's it.

  • 4
    « Recommend it for a quick getaway! »

    I reserved this hotel at last minute for my husband and I the weekend of Father's Day. I requested the jetted tub room and we were fascinated & were able to relax for a night away from the kids. The shower was great as well. Breakfast also was great! No big complaints. I'll consider staying again to get a better experience! Staff was very nice and accommodating. I'm actually surprised to see the negative reviews just because I didn't even have a chance to go through them before I booked which I usually do. Don't regret not going through reviews before !

    2
    « New management? Still poor. »

    I've held my tongue too long. Stayed here several times - always hoping things will change. The slanted halls/rooms on the second floor won't change of course (true -very true) but other things should have. The price and the breakfast were always the main attraction. But the prices have gone up and the breakfast quality has gone down. Route 17 traffic is noisy and access to the NJ transit station used to be easy but that has been cut off by a neighbor. Stayed there recently with very nice check in experience but nice ended there. The room was one of the worst slanted in the building - so bad it should not even be used. WiFi was poor at best. Pillows were old. Room smelled odd. Toilet seat very loose. Furnishings/decor are still dated. Security door in the back broken and propped open. Breakfast a disaster (set up girl quit and walked out) so little or nothing was offered (no lobby coffee ) and nobody at front desk for checkout. Also no elevator, no gym, no pool. ATM broken. Time to look elsewhere - seriously !

    1
    « Don't bother staying here »

    This hotel was a great disappointment. It looks nice on the outside but we had a horrible stay. The front desk clerk was indifferent at best and did not care that the hotel had overbooked. I had specifically asked for a ground floor room so that my mobility challenged husband would not have to walk any farther than necessary from the car to the room. The only room available at check in was a second floor room. And there is no elevator. The room had a chemical odor similar to Simple Green cleaner. When we opened the window to air it out, there was no screen on the window. There was hardly any toilet paper in the bathroom, and no backup roll. So I had to walk all the way down to the front desk to get a roll of toilet paper. The snoze button on the alarm clock was missing/broken. And the "free breakfast" was horrible. The eggs, sausage, hash browns, etc were inedible. It was a very bad experience and we will not go back there again.

    1
    « Never talked to same person, none helped »

    We stayed here for a party under a set of rooms that were supposed to be in a block. Each time we called, we spoke with a new person, and no one could help us, with a new issue at every corner. Terrible communication skills. Never again.

    2
    « Slanted Rooms Hotel »

    If you enjoy rooms designed like your inside a funhouse, then you must stay here. Lobby is small, no elevators, hallways are slanted like a ramp, the rooms are spacious, dated and have slants in them. In room coffee is not very tasty. Bed was comfortable, and the work station is OK. Bathroom is small, shower curtain does not stay in place. Breakfast was sketchy. The first day of my stay they ran out of eggs, coffee. I told front desk clerk about this, and she really could care less. The sausage links were burnt beyond belief, however the bacon was cooked very well. Biggie's Restaurant at the hotel has a wide variety on their menu. Prices are a little high, but they are in line with NJ. Parking lot is spacious, and extremely difficult to turn right onto 17. Traffic is fast, and not too many opportunities to turn safely.

    1
    « Noisy & stressful location. Inaccurate advertisement. Incompetent management. »

    Accessing this hotel was very difficult, as it is located on Rte 17. We often had to add 10 minutes to our trips because of it. While we were fortunate to stay in a room that did not face the highway, we heard a number of guests complain about how noisy their rooms were. They advertised an on-site gym, however, it actually located across the highway, which entailed a 12 minute drive. But our greatest problem was with the management. We changed the date of our reservation, but were promised the same rate. When we arrived, they tried to charge us a significantly higher rate. When we protested, they claimed to have changed it. However, when we looked at our credit card statement a few weeks later, they not only charged us the higher rate, but also charged us for the date of our original reservation. I would recommend avoiding this hotel at all costs.

    5
    « Used for business »

    I own a company in Wyckoff and have new drivers come in for meetings as well as people from other areas of the country. This has always been an excellent hotel for our needs. The staff has been professional and courtesy at all times. The rooms are clean and comfortable.

    3
    « A Hotel for Business Travelers »

    This is an older Best Western hotel right on Route 17 and is easy to get to. The staff were professional, efficient and friendly. Overall, rooms are ok. The king size bed was very comfortable, and the room came with a nice TV, frig, and microwave oven. The complementary morning breakfast was excellent with both a hot meal or a lite fare. Further, the wi-fi was free and at a good strength. One final good note is that the room also came with a safe for storage of personal property. There is no gym or area for a walk. Our one real issue was that the hotel did not have an elevator. There is a restaurant attached to the hotel called "Biggies." This restaurant has a good menu and nice bar area frequented by local families and business people. Bottom line is that if I was on a business trip, I would consider staying here again.h

    3
    « Good Value »

    Clean, comfortable room with hot breakfast included. The quality of the hot food could have been better and sometimes items were not available, both food and plates. Attendant, however, quickly responded.

    1
    « Don't go to this hotel - Everything is bad »

    We reserved days ahead a room on the second floor with two queen beds and when we arrived, they switched us to a handicap room with small beds on the first floor, saying that the hotel was overbooked. The room was very dirty, had a disgusting smell and the bathroom door didn't even close. Also, we didn't get to sleep all night because kids were running in the hotel until 5am and the manager who knew about the situation didn't even intervened by respect for the people who paid to get a nice sleep at his hotel. Finally, by 8am there was no more food and coffee left at the breakfast buffet because once again, the manager overbooked the hotel and didn't take in consideration the amount of food necessary to feed all these people. We tried talking nicely to the manager but this one said that he was too busy for us which is extremely rude and is not a way to respond to the customers. If it wasn't for the good staff who nicely accepted to credit our stay the next day, we were going to call the police on the manager. We've been booking at this hotel for the passed 10 years almost every month. Now with the new administration, the quality, service and cleanliness dropped considerably and we will never place foot in this hotel again.

  • 4
    « good stay clean place »

    The place was very clean and the food was good. Staff are helpful. One manager not so friendly. I would stay again. They have a free breakfast and the restaurant and bar next door are good. Outside is clean and I enjoyed my stay.

    5
    « Great Stay »

    I'm in hotel maintenance and your hotel was very clean. I have a habit of checking the air filters in the rooms because I have allergies. I oversee three locations and I make sure my guys stay on top of the PM's. Thanks for a pleasant stay?

    4
    « Clean Hotel »

    The hotel is on highway 17, a busy highway in north-eastern New Jersey. The hallway to the rooms on the first floor is tiled with marble! Rather expensive for this type of hotel. The room was spacious with a large seated shower and a separate whirlpool bath. Wifi did not work in the room, although it did in the restaurant. The breakfast was good.

    3
    « Hotel was perfect for what I needed. »

    I arrived late and was leaving early the next morning - the room was ready for my arrival, wifi was fantastic and breakfast in the morning was fine. Nothing spectacular, but I felt safe on property and had a nice stay.

    4
    « great Breakfast , safe parking, nice restaurant on site »

    Very accommodating staff. The only whirlpool tubs in the area and its right off 17... Good shopping nearby- close to train AND its the best all you can eat breakfast around. I stay there every time (more than 20 times)

    5
    « great place »

    nice place, close to rail station so we could easily get into NYC without having to have to drive. The people at the desk were very accomadationg in helping with directions and offering a great place to eat dinner which we appreciated.

    5
    « Fine Hotel in Bergen County »

    The Inn has been around a long time and for a price value combination, it is very good. Restaurant and bar are first rate and there are a ton of local places to visit. Definate a good place to stay. Staff was a bit new but resolved problems correctly and in good spirits. Nothing bad to say.

    4
    « Great Value »

    Great prices. The staff was very friendly and courteous. The attached restaurant/bar is very popular with the locals. Prices a little higher than we are used to but the food was great. Breakfast was included in the room price. Do note that this is a two story motel and there is NO elevator. A staff member did offer to carry our bags but we declined as it was not an issue for us. But this might be for someone else. Ask for a first floor room if necessary. I don't know what happened during construction but the floors do slope this way and that a bit in the rooms and hallways. Not an issue but a source of amusement. Located right on Rt 17. Easy on/off to get to motel. We have stayed here twice and would stay again.

    5
    « Will be back »

    I have stayed here many times on business and have always enjoyed it. I don't always have a car, so the location near shops and restaurants is great. They don't have a gym, but offer free passes to a gym on the north side of 17 if you ask. Only negative is that the hotel doesn't have an elevator. It is only 2 floors, but if you have heavy luggage it could be a pain! The staff are friendly and professional. On one occasion, I was initially given a room that hadn't been cleaned yet from the previous guest (was mislabeled in their system). I immediately returned to the front desk to notify them; they were very apologetic and upgraded me to a Jacuzzi suite.

    4
    « My Stay @ the Best Western »

    I always enjoy my room with the Jetted oversized Tub at the Best Western and the bed is always so comfortable...it's just awesome...And now the restaurant on site is great too. Really wish I could've stay a few more nights.....but I have to say I love this place and during the day there are tons of places to shop...4 stars

  • 4
    « Will return »

    This was the first time we stayed here. Our only complaint was the traffic during the night. Next time we will know to ask for a room on the other side of the building. Breakfast was good. Nice selection but the oatmeal was instant.

    4
    « Comfortable beds & great soaking tubs »

    Good place to stay a few days. Opt for the big jetted tub suites for some good relaxation. Conveniently located within walking distance to the train station. Housekeeping does a great job cleaning and they were all very friendly. Yes, there may be some updates needed but it is still a good value and clean for an older hotel. The one major complaint I have for mgt is that the central bathroom ventilation system was turned off. I think the problem with this speaks for itself. Some of the other reviews mention that noise is a concern. You can hear water pipes running etc. The jetted tubs have high volume faucets that can be a little noisy but at least the big tub fills fast. Outside of this, I would consider staying here again.

    5
    « Great price, Great place »

    No complaints on any aspect of this hotel. Everything was great and price was very reasonable. I would return to this hotel anytime I am in the area, with or without family. Highly recommended hotel for anyone.

    2
    « Outdated Hotel right on a very busy road »

    We stayed here last weekend and the hotel was actually a bit creepy. The rooms were outdated with disgusting carpet, the bathrooms looked like the walls had been painted over and over again and the shower was so narrow that my husband decided not to use it. On top of it, the check in time is not until 4pm and the receptionist gave us a hard time when we called the day before to commit to an early check in so that we could get ready for a 5pm wedding. We were accommodated, but it left a very, very bad aftertaste. The breakfast was good, though the room was too small for the amount of people they had to accommodate

    4
    « An interesting slant on things »

    The hotel is conveniently located within an hours drive of New York City so after your day in the Big Apple you can easily get away to a calmer environment. The hotel is clean and up-to-date. No workout room but free passes to the gym right across the highway. The only issue is the rather disturbing slant in the floors. The halls "wave" up and down from end-to-end and my room had a slant that caused items to roll across the floor. I would not recommend this hotel for anyone who has had a bit too much to drink!

    4
    « DOG AND PEOPLE FRIENDLY »

    Conveniently located on Route 17 with decent rooms and an attached restaurant worth eating at. Dog friendly too. Interesting bathroom if you stay in rm 125. The bedroom has sliding glass mirrored doors which you can open up to the bathroom with its jet tub. Very interesting (LOL).

    3
    « Let down! »

    I expected more for the amount of money I spent for just one night. It did not wow me, would probably not return. The room was acceptable and clean, there were a few issues with some bathroom maintenance or upkeep. I felt I did not get what I paid for, I could have stayed at a less expensive hotel and got the same.

    4
    « Nice! »

    Great value - not cheap, but not outrageously priced. It's very clean and beds are comfortable. The breakfast is pretty darn good, too! Biggie's (pub) has nice food and a great draft beer selection. Only drawback is the noisy flat roof if you stay on the second floor when it rains.

    5
    « Great service »

    We could not have enjoyed our stay more! Wonderful staff, amazing rooms and fantastic extras! The staff could not have been more pleasant. Unfortunately, that is just not the norm anymore! Well done! We will absolutely stay here again.

    5
    « Great location and rate. »

    This is a clean hotel with great staff. The room and the hotel itself is clean. There are many items available for breakfast. The parking is conducive to your location of the room you are given. I even got an upgrade free of charge and without asking. I recommend staying here.

  • 5
    « Great stay! »

    We have been there twice now, for our anniversary. They have king sized beds with two person jacuzzi tubs in the room. They offered soup in the lobby and free coffee and flavored water. They even had champagne (with strawberries!) and wine and cheese. This may have been because it was Valentine's weekend, not sure. The restaurant attached to the hotel is fantastic. We had a dozen oysters (two different types!) and these amazing pannini's. The drinks were also great. Free hot breakfast in the same restaurant the next day. There is a ton of shopping in the area, A great day and night away from Brooklyn! Remember, all shops are closed on Sundays because of the blue book laws. That was the only bummer.

    5
    « Wonderful »

    The Inn at Ramsey is a clean hotel with some great features. Nice restaurant, 24 hour coffee or tea and the staff is extremely accommodating. Did I mention the price is amazing? I've stayed several times and found Christine and Matt the (front desk staff) to be very friendly and above all else willing to make my stay as enjoyable as possible. This past weekend the general manager Will was walking through the breakfast buffet asking people if they enjoyed their stay. You just don't get that level of service in an inexpensive hotel. When reading reviews here I am amazed that people complain. If you want the Ritz Carlton pay the price and go. If you want a clean hotel with a great breakfast at a great price this is the place!

    5
    « Nice Get-a-way »

    My Hubby and I like to get away from our busy schedules and relax in the comfort of this hotel. we love this hotel and will book again in the near future. there is a nice shopping center 1 minute away which was so awesome.

    4
    « One Night Stay »

    Professional Staff, Good food in the Rest./Lounge, Good experience. Arrived late in the day, room was ready and waiting for us, Was able to sleep in a little later due to late work appointment. Front desk was very accommodating for late check out.

    5
    « Great Rooms, Great Breakfast for A very Good Price »

    I stayed at the Best Western For two Nights and it was great. Im not sure what everyone is complaining about because I thought it was excellent. Yes, you can hear the fun activities that the people next door are having but it's not that big a deal. I could only hear the people next door once after that it was quiet the whole stay. The breakfast was also better than I expected. Most hotels don't even give breakfast so that was very nice. The only thing I have to give a small complain about is the smell of cigarette in our No Smoking Room. Seems like the people before us did not abide by the rules. But besides that, everything was great!

    2
    « Unhappy in Ramsey »

    Nice staff, good restaurant attached but walls as thin as ice! Hard to relax when you can hear others in their rooms as clear as if they we're in your room!! Also no elevator, so enjoy walking up steps with all your suitcases as well.

    2
    « Poor Best Western Experience »

    Let's start with the positive: room was clean and in good order, beds were comfortable, there was a large fridge and a microwave in the room, hallways looked neat and breakfast was tasty. Wi-fi worked fine. Now, the bad: When we checked in at 11 PM, I was "greeted" by front desk clerk John with an ice-cold attitude - the worst check-in experience I have seen in years of travelling. The man wouldn't look at me nor say a single word. He simply slapped the contract and magnetic cards on the counter and that was it. When I asked for a 3rd magnetic card, he looked like I was 100% annoying him. The next day, at around 9 AM, when I entered the breakfast lounge, floors were covered with dirt from the New Year's Eve party. A staff member was sloppily mopping the floor over dirt. She remained in the breakfast area the whole time I was there, mumbling rants against the mess she had to clean up. Later, at check-out time, the front desk clerk was slumped in his chair, sleeping with his head resting on the wall. I had to make noise to wake him up. When I said I was checking out, I gave him my room number and he simply said, "you're all set" in a bored/annoyed tone. When leaving the hotel, I saw him slumped in his chair again, now playing with his cellphone. My friend's wife, who was staying with us, tried to make a call using a calling card from the room. It didn't work, so she went to the front desk to be told by the same unpleasant clerk there was a $25 fee to activate the line. The building looks clean and generally inviting, but is built like and endless maze. You may walk a lot with your luggage. There is no elevator to the second floor. All in all this place was far from bad and the price was attractive, but the staff made our stay dull and depressing. Even if staffers were possibly tired from NYE celebrations, this is no excuse for such a lack of care and professionalism.

    2
    « "More cons than pros!" »

    The walls are paper thin allowing the next rooms "X" rated activities to bleed through. The beds were very uncomfortable and the WiFi worked sparatically, the floors are warped not allowing the doors between rooms to fully open. The hotel needs an overhaul desperately along with the beds. On a positive note the breakfast buffet was well presented along with great tasting hot coffee. The staff did their best to accommodate us and for that they deserve positive recognition. All-in-all a decent value with regard to location and sopping venues, Bear Mountain, NYC, etc...

    4
    « Satisfied »

    Comfortable, affordable hotel. Nice touch to have the TV remote in a special bag indicating that it has been cleaned. Rooms are away from the highway, so there is little to no road noise, but some room noise does seep in. Great breakfast selections.

    1
    « The worst »

    The Front Door REP John Hates his LIFE! And the Rooms are on a Slant, yes you read it Correct. A SLANT.... The place is in a nice AREA in New Jersey. The place look dreary. Only positive was the cleaning staff, and the beds were pretty comfy

  • 4
    « nice place to stay »

    The place is safe and clean. Not a lot of frills. a great place to stay the night. has a nice restaurant/bar. 15 minutes to malls and entertatinment. Within walking distance to a major supermarket. easy check in easy check out.

    2
    « Not what I expected. »

    Well the hotel was clean and the room was satisfactory. Outer security doors did not lock at the specified time. Not enough parking for hotel guests. Restaraunt guests parked in hotel slots which caused me to park around the building from my entrance. Lastly, breakfast was supposed to be open at 6:30 per the website but they put a sign on the door that it opened at 7:30. I needed to be on the road by 7. No breakfast that day for me!

    1
    « Dont Stay Here »

    Room smelled. Walls are thin so you can hear everything people do and say next door. You have to pull your door shut or it sticks open. When we went to check out, there was no one around. The morning breakfast was average. We will never stay at this hotel again.

    4
    « An ideal Inn in the suburb of New York »

    Knowing that Route 17 is always busy and therefore I thought it would be difficult to find the hotel and to get there. Yet, I was very easy to find it. The check-inn was smooth and easy. The room was clean and large enough to relax, but I smelled a bit too strong deodorant; I assume previous guests smoked there, even though it was a Non-Smoking room. The service I really enjoyed was free breakfast. It was more than just a continental breakfast. Overall, Best Western in Ramsey provided more than the price.

    4
    « Nice hotel for the price »

    Excellent value for the $. We booked the king room with the Jacuzzi tub and loved it. The sauna shower with the three shower nozzles was wonderful also. The breakfast the next morning before we hit the road again was very good and all fresh. I would recommend this hotel for couples, families and the business traveler as well.

    3
    « Second stay more costly »

    My previous booking was a AARP/Senior price of $80 per night. My second booking for a Valley Hospital surgery went up to $95 per night that's wrong as a rewards member who travels a lot around the country.

    1
    « Great staff, terrible rooms »

    Let me start out here with this: The people here were great. They tried to help out as best they could and they did it with a smile and a good attitude. The hotel itself, however, had no elevator, the floors in the hallways made you feel like you were going up and down hills, there was no hot water on the non-highway side of the building, and the radiator made so much noise we couldn't sleep very well. Also, I could hear conversations in the hallway and the rooms next to us...and they were not shouting. The wallpaper was peeling, there was not much light, and there was only one plug near the bed...and it was on the far side of the wall from the headboard.

    1
    « Very Poor Stay »

    Walls paper thin and constant noise from surrounding rooms beside and above made this very uncomfortable. less than 4 hours sleep per night because of it. Toilet didn't flush and TV didn't work. The breakfasts were good but that was the hotels only saving grace

    2
    « Disgusting »

    Do NOT stay at this facility. Poor quality overall. Air quality poor, smelly rugs, dirty bathrooms, breakfast room and food very bad, tv remotes not standard quality, rooms tiny, loud scary guests, smell of smoke in non-smoking environment, poor parking, expensive

    4
    « Hidden Gem »

    I usually stay here 1 or 2 nights a year during my visits in the NY and NJ area. Its in a great location close to a lot of amenities, restaurants and shops. Staff is helpful and a great breakfast selection. Rates are very reasonable. Great place to stay overall.

  • 5
    « Excellent Experience »

    I have used this property several times for new employees relocating as well as other business associates. The staff has always been extremely helpful and the value is excellent, Good location. Rooms are clean and comfortable.

    5
    « Excellent Experience at Best Western Inn at Ramsey »

    Great breakfast - real eggs, not powdered. Manager clearly really cares about the place and about customer experience - personally went out of his way to respond to our request for a quiet room. The facility is not new, but it does not feel worn, and is spotlessly clean. Had dinner at the attached restaurant (something we rarely do), and in this case it was great - not just a hotel restaurant, but clearly a favorite with locals, with a great raw bar and fantastic ribs. Only minus - the walls are not as sound-proofed as one would wish, although that was not a problem for us (quiet neighbors).

    5
    « Very satisfied »

    Management definitely went above and beyond the call to make our stay pleasant, especially by honoring our request for rooms away from the highway. They also gave us a free room upgrade. Room was very clean, spacious and well furnished with excellent shower and Jacuzzi. Bed was very comfortable for us. Easy highway access was also a plus. Only minus was thin walls - if folks in the neighboring room(s) are noisy it could be a long night. All in all a very good stay compared to other hotels at this price point. Restaurant was also good food and good value, especially appreciated as many of the dining options in Ramsey are on the pricey side.

    4
    « Good value, but a bit noisy »

    The lady who was in charge of breakfast in the morning of 10/25/2015 did a woderful job! Very friendly, kept everything clean, and refilled the items to the trays very fast. Thank you for that! However, the walls are paper thin and we could hear people in other rooms next to us. There was a huge semi truck outside our window that kept on running all night long which created a lot of noise. Upon arrival the heavy front door slammed me in the back and hit my backpack which contained the laptop. I complained to the front desk person and he didn't react and did not even apologize. The wall lamp outlets did not work. The TV remote was slow to react and changing channels was problematic. The wifi was slow in the evening.

    4
    « Convenient and clean »

    Convenient location with a lot of shops and restaurants near it. Front desk person was very friendly and helpful. Hotel was clean and king size bed was comfortable. The breakfast was decent but could have been better stocked.

    4
    « Clean and comfortable. »

    My family just returned from a four night stay at the Best Western Inn at Ramsey. Overall, it was a very nice stay. The room was very clean, the beds and pillows were comfortable. The free wi-fi was the best I have ever used at a hotel! The complimentary breakfast was good and had a lot of choices. The first three mornings we went to the breakfast (Friday, Saturday, Sunday) there was a very nice, hardworking woman on duty. She was on top of things! She refilled everything as soon as it was empty, brought my daughter more juice when she heard her ask me for more and was extremely friendly. Monday morning must have been her day off because there was a different woman working and the breakfast was not well tended. The coffee was empty, the potatoes ran out and it was just not as well run as the previous mornings. Overall though our stay was very nice and I would not hesitate to stay there again.

    5
    « Overall Great Experience »

    Upon arrival I was kindly greeted by a very pleasant young lady at the desk. She was very attentive to me and told me everything the hotel had to offer from where to park to what time breakfast will be served until. When I got to the rooms they were pretty spacious and very clean. The hallways however are fairly uneven and have unexpected slopes in them. I called down to the front desk because I needed extra towels and she told me no problem and within 2 minutes there was a knock on the door and there she was with the towels. She was the only one working that night I believe. My kids and I had a good night sleep and woke up and went to the breakfast area which was held in the restaurant. The breakfast was absolutely amazing they had scrambled eggs, home fries, waffles, yogurt and so much more. The breakfast selection was very pleasing . When it was time to checkout I came in contact with the same young lady again I believe her name was Jodley. Even after her very long shift she was still smiling and even made a couple jokes about it. My overall experience was superb my only complaint was the floor levels.

    2
    « Sleep in the car »

    Bed awful. Would have slept better in the car. Left trip early and commuted rather than stay another night. I would compare the bed to a pile of newspapers. Bathroom was very slanted. Breakfast was ok - did the job. Hotel also had an odd smell to it.

    5
    « Best Hotel! »

    My boyfriend and I stay at this hotel regularly as a get-away after a long week of work. Staff is great. Check-in is fast & easy. Rooms are clean & quiet. Excellent free breakfast. Free coffee and tea in lobby all day. Biggie's restaurant & bar very relaxing, with nice outdoor patio area, weather permitting. Large parking lot. Very close t o stores and other restaurants and nearby Starbucks!Alex, the Manager has been super accommodating. Would highly recommend if you're in the area.

    1
    « Best Western at Ramsey »

    This hotel should be demolished and rebuilt. The floor are out of level by 4 inches across the width of a bed room. The doors have gaps at the top where they don't fit correctly. It is hard to understand how they can remain open with such compromised structures.

  • 4
    « Better then avg »

    The beds were great !! The staff was great !!! The fruit was fresh ( witch is a big thing with me ) Every thing about this place was great Except no elevator I know it's a older building ( that has a great feel ) but a elevator really is a most have They even had a great breakfast ( and let's face it that's hard to find any more ) it's at a place called biggies next door that's more of a " bar and grill " type thing ( personal opinion not kid friendly more of adults only type thing ) biggies is not part of BW but I would not recommend the dinner there but the breakfast was good :) Hope this helps happy travels

    4
    « Nice hotel, great stay! »

    Aside from some tricky traffic patterns to get to the hotel, I was quite happy with my stay there and overall pleased with the friendliness of the staff, the location, the amenities, and the quality and condition of the rooms. The hotel seems pretty much up to date and is very clean and serviceable inside. The front desk staff was helpful and even went as far as ensuring my stay was included on my BW account. Probably the highlight of the stay was the breakfast...actually cooked in the attached restaurant rather than someone in back whipping up dried eggs! No complaints there! The only thing that should be noted (and it's not a negative) is that the hallway floors are not level. It might be one of the most bizarre things I've come across in a hotel. There's nothing wrong with them that would directly affect one's stay, but still...it's just strange to see a dip in a floor! Also, it's not written anywhere that I can find, but the restaurant next door will deliver to your room. Their food was quite good (typical pub-esque food) but I walked over there to pick it up and they informed me that they deliver. That would have been good to have known, but it wasn't a bad walk through the hotel. Overall, I was happy with my stay and would stay there again!

 

Getting to the hotel ...

All directions
·From: G. Washington Bridge. Take Route 4 West to Route 17 North go 12 miles, exit at Spring Street. Follow signs to Route 17 South, U-Turn. The BEST WESTERN The Inn at Ramsey is 50 yards ahead on Route 17 South. ·From: Garden State Parkway North. Take Exit 163 to Route 17 North. Go eight miles and exit at Spring Street. Follow signs to Route 17 South, U-Turn. The BEST WESTERN The Inn at Ramsey is 50 yards ahead on Route 17 South. ·From: I-287 North. Take Exit 66 onto Route 17 South. The BEST WESTERN The Inn at Ramsey is three miles ahead on the right. ·From: New York State Thruway. Take Exit 15S, Route 17 South. The BEST WESTERN The Inn at Ramsey is three miles ahead on the right. ·From: Ne...

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