BEST WESTERN Hotel Finis Terrae,  Punta Arenas

3.5/5  - based on 202 guest reviews.
Av Colon 766, 6200000, Punta Arenas, Chile - See map
+56 612209100 +56 612209121

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Free parking
    Free parking
  • High speed internet access
    High speed internet access
TripAdvisor Traveler Rating
based on 201 traveler reviews
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The most charming hotel in Chilean Patagonia, located in downtown Punta Arenas, with exclusive services in 64 rooms, restaurant and bar. One of the most modern hotels in Punta Arenas, strategically located, invites you to visit the Chilean Patagonia, Tierra del Fuego Island, Cape Horn, Strait of Magellan, Torres del Paine National Park and Antarctic. Located 20 Kilometers from the Punta Arenas Airport (PUQ). Come to enjoy our International restaurant on the sixth floor with a romantic view of the Magellan Strait, Tierra del Fuego and the city. Our quality service makes us the best choice in Punta Arenas. BEST WESTERN Finis Terrae is waiting your visit!

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 201 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
29
Verygood
 
89
Medium
 
52
Poor
 
16
Horrible
 
15
Business Business 61
Couples Couples 51
Family Family 36
Friends getaway Friends getaway 20
Solo travel Solo travel 19
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Hotel Finis Terrae,Punta Arenas
  • 4
    « Great for this city/country »

    The bed was amazing, it was generally clean, with a great bar. The place is expensive given the low cost location and the infrastructure and no AC (you can open the window). Probably as good as you can get here.

    4
    « Can't go wrong here »

    Stayed two nights at the end of May with a friend. The staff on reception were all lovely, and while some didn't speak too much English, they tried their best and were always smiling. The hotel is located nicely in the centre of Punta Arenas, within walking distance of all attractions. We visited off-season, so the city as a whole was quiet, but enjoyed our stay. The room we had was quite small but was clean, warm and comfortable, and the bed was lovely - I slept well! The free wifi was fast. I can recommend Lomitos nearby for great steaks and burgers.

    4
    « End of the world »

    Everything here seems isolated. I have been in this hotel twice and the standard is ok. Rooms are small but cost. Great shower pressure and great location in town. Good heating in the rooms and ok tv. Internet is ok but slow and sometimes stop working. Staff is friendly but English is not always easy for them. Food is good and breakfast is included. Amazing view from the restaurant in the 6th floor. Rooms have an ok safe (use it) and a servibar (I did not even open it). Linen is clean and towels are fine. I would stay here again.

    4
    « Comfortable and great location »

    This hotel is right in downtown Punta Arenas and is a nice break from a hostel or after backpacking. The facilities are updated and very clean, and the staff is very friendly. However, I did try printing something and the paper and ink were out, but the staff was very apologetic and nice about it and even offered to use a USB stick to print it on their personal computers. The breakfast buffet was awesome and had a great selection of eggs, pastries, juices and fruits, and has great views of the city from high up on the 6th floor. My bathroom was a bit dirty (had lipstick marks behind the sink) but other than that it was clean and nice.

    4
    « Very good value »

    I very much enjoyed my stay at Finis Terrae. It was very comfortable. The free breakfast was very good and the restaurant on the first floor was exceptional. I recommend the sushi. My only complaint was that the Internet was very intermittent. Overall very good value for money.

    2
    « 4 stars ??? »

    The 4 stars may be for the lobby, but definitely not for the room. My one was very small, smelly and noisy. The shower is only for people <1.80, watch your head. Breakfast does also not deserve four stars, they don't even offer palta. Staff is partly incompetent and some are unfriendly. The place is definitely not worth the high price, there are much better options in Punta Arenas.

    4
    « Perfect stop over hotel »

    Stayed here as a stopper over between the Atacama and Torres de Paine. Staff helpful, rooms large and clean, breakfast had lots of choices. The hotel had an attractive reception area and bar and offered a complimentary drink on arrival. View from the breakfast room on the 6th floor was lovely.

    5
    « Very Comfortable Stay »

    The Hotel Finis Terrae had everything I needed for my stay in Punta Arenas-- good hot shower, comfortable bed, free breakfast buffet, central location,cable TV, room service, good wifi, and a business center. The staff was very accommodating. The staff spoke English. My room included an iron and ironing board, and hot water pot for tea. The hotel compares favorable with other USA business-oriented hotels I have stayed in, plus the Chilean hospitality. Recommended!

    1
    « Old and overpriced with rude staff. »

    A complete refurbishment and overhaul of this hotel is long overdue, and seriously damages The reputation of the Best Western Chain. Staff need training in customer service. I spent 2 long nights at this hotel in a dark, very small dingy room with 60's style furniture which was falling apart. A single bed with an old soft mattress and topped off with old stained blanket which was a health hazard, so I took it off and slept with just the sheets, which were clean. I was ill and didn't dare complain as the front desk staff didn't understand English and were unhelpful to the point of rudeness. Next day although booked in indefinitely, I got a call to my room at 5 pm. telling me over and over that I was required to vacate my room right NOW. On going down to reception to find out what was going on, there was a sullen silence, no explanation, no apology! I got out of there as fast as I could next day. The experience cost USD 135 per night for B&B For one person in a single bed, in a cramped room that would not be our of place in a old hostel, all in all,this had to be one of the worst hotel experiences in my many years of travelling.

    3
    « Value for money spent »

    We only had one night here and the hotel was satisfactory. Right in the middle of restaurants, and near the waterfront , We had a second floor room with no view- just looked on to another roof. This photo was taken in the street near the hotel. An electricians nightmare.

  • 3
    « Good value for money »

    Hotels in many parts of Patagonia can be hit or miss and the room rate is often no reflection of quality. Punta Arenas does have better lodging, but for value for money the Best Western Hotel Finis Terrae can't be beaten, Centrally located, the small rooms (compared to the US) are clean and the room amenities good. The wifi is free and quick. The hotel staff are fine, but have a degree of indifference to service common in Chile - just let it go. They will get you to your room. Breakfast is adequate and typical of this level of hotel - cold cuts, scrambled eggs, cakes etc. There is no gym, but Punta Arenas has a great paved waterfront walkway for running - remember one way will always be into a strong wind.

    3
    « Confortable, but pricey. »

    Nothing oustanding. Nice, but for the money i expected much more. Expensive. Breakfast could use some vegetarian choices. The service was ok though, nice people. If you can, go to a good hostal. It is cheaper and there are good choices around.

    2
    « Dated, with little atmosphere »

    The bar smelt of cigarette smoke, and the TVs were on far too loud, but the worst was the service. The bar girl was more interested in cleaning glasses than fetching a beer out of the fridge. The hotel has a good location but it is in dire need of some updating; and staff training.

    1
    « Extremely disappointed »

    Every time I have travelled to Punta Arenas I have stayed at this hotel. This past December was my last time. Will never stay there again. The staff is nice and try hard, but the owner does not think that having two people in reception is good. He only has one poor person who has to deal with everything. The rooms are not what are described on the website. It was an extremely disappointed experience. I spent more than three hours trying to check in. The manager does not show her face when requested to talk to her. Ido not recommend this hotel.

    3
    « Tiny room in a good location »

    The hotel is ideally located in the heart of downtown and has a fine restaurant. But the rooms are small and somewhat obstructed. For instance, there is more room in an average airline economy seat than on the Best Western toilet. Be especially aware of a TV that folds out from the wall and can bump the head of anyone who stands over 4' 10". Otherwise clean and comfortable. Limited parking (8 slots). Good bar downstairs.

    4
    « Good value »

    We loved our stay. The Best Western is in a good location . A short walk to the town centre, bus stops( especially if you are using Bus Pacheco) and to good restaurants . We found the service polite and pleasant. The rooms were yes, dated but clean and good enough for a short stay. The breakfast buffet was on the 6th floor with somewhat of a view and adequate. Yes, its not an international spread but is more than we expected from this . Overall, pleasant stay and we will recommend to travellers looking for a convenient, not too expensive, and good enough accomodation.

    3
    « Back to the 80s »

    When we checked in, we went up to our room, which smelt of cigarette smoke, immediately back downstairs, the man at reception was very helpful and changed our room (upgraded to a suite). The hotel had a good location and service was good, but the decor is in dire need of some updating

    2
    « Lousy service and Tiny rooms »

    Off to a bad start with a terrible check in experience - we were only a group 8 (4 rooms) but they were very disorganized and took ages. English is non-existent - for a Best Western in a busy centre I would expect at least one front desk staff to understand a little bit.. One room (of 4) stank of sewage, We had to wait more than an hour to get another room. which made us late for our scheduled dinner. As part of check in they gave us coupons for a very lousy Pisco Sour drink in the restaurant. The breakfast is stale pastries, canned fruit. Pretty unappetizing. The hotel rooms are dusty, blankets old and stained. the linens are nice fresh & white though. The hotel in general is very run down and grubby feeling. There is really not much to recommend at this hotel other than it is a good central location.

    3
    « Good value for your money. »

    Nothing fancy about the place but a decent breakfast, clean rooms (maid would actually fold every piece of clothing left out of a suitcase and put your toiletries away for you!), and perfect location makes it an easy pick. Only complaints would be noisy cleaners in the mornings and worst service ever at a hotel lobby bar. In other words, if you want to sleep in or drink at the hotel, recommend looking elsewhere but if an early riser and wanting to explore elsewhere for a pint, quite acceptable.

    4
    « Great staff - convenient location - highly recommend »

    For a one night stay enroute to Patagonia, we chose the Best Western Punta Arenas, great choice by US Travel Center for us. Perfect location, central for touring, clean, very good restaurants and an excellent staff. Rooms were very adequate and we truly enjoyed our stay.

  • 4
    « Convenient »

    Good location in centre of shops, near waterfront. Very helpful staff, limited English, but my Spanish is even more limited. Room clean and comfortable, plumbing a bit slow. Excellent Free WiFi. Ate in bar, snack a huge hamburger!

    5
    « Very nice staff and great breakfast buffet! »

    Very helpful taff especially for tours to Patagonian Andean parks. Rooms nice ...no fridge. Business center very good...........................................................very very nice staff and laundry.

    4
    « Comfortable stay »

    The room, location, and breakfast were all great. The staff were OK, but probably could use a little refresher on customer service. We had a room facing the main street but it was never noisy at night. It's within short walking distance to great restaurants and tourists sites.

    4
    « Good place for business stay »

    Good place, good location, can walk to restaurants, walked to work down at the pier. Good, early breakfast; good internet; good laundry service; quiet location. Good lounge. Light meals, bar. Upstairs restaurants has great view; good way to start each day.

    5
    « Great Hotel »

    I I had to travel to Ushuaia to join a ship for an Antarctic cruise and stayed here before and afterwards. It is a centrally located hotel, within walking distance to the bus station. The staff are very friendly, comfortable and most of all quiet rooms.

 

Getting to the hotel ...

All directions
From:The north. Leaving the airport, turn right at Avenida Presidente Ibanez. Next make a right at Avenida Bulnes. Go straight until you reach Avenida Colon and you will find the BEST WESTERN Hotel Finis Terrae on your left.