BEST WESTERN Plus The Ivywall Hotel,  Puerto Princesa

Rizal Avenue Extension, 5300, Puerto Princesa, Philippines - See map
+63 487165100 +63 26571192

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Jogging track
    Jogging track
  • Massage services
    Massage services
  • Outdoor pool
    Outdoor pool
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Spa
    Spa
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TripAdvisor Traveler Rating
based on 58 traveler reviews
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Located in the heart of Puerto Princesa the Best Western Plus The Ivywall Hotel is a modern midscale hotel that provides the perfect base for both business and leisure travelers. With 120 guest rooms and suites all feature a contemporary Filipino design, plus an array of amenities including free Wi-Fi. Every part of this five-story hotel has been designed to provide a sublime stay, with a range of wellness and dining options to help guests unwind and business facilities to meet the need of professional travelers. Our all day dining restaurant serves a sumptuous international buffet and delectable a la carte menu, providing a mouthwatering array of international and local cuisine. Combined with Best Western world's famous service standard the Best Western Plus The Ivywall Hotel is the ideal choice for your next trip in Puerto Princesa.

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Room 1

Guest reviews


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based on 58 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
40
Verygood
 
11
Medium
 
5
Poor
 
2
Horrible
 
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Business Business 8
Couples Couples 20
Family Family 11
Friends getaway Friends getaway 14
Solo travel Solo travel 2
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus The Ivywall Hotel,Puerto Princesa
  • 5
    « It's what you need! »

    This place is what you need really! Puerto Princesa is a place where you should get out of your room and explore the island! Tourist spots are everywhere! So this hotel is good because you'll have a good night sleep and a great shoer and breakfast everyday you're there! This is what you need! No hassle at all! Everything is nice and everybody is awesome! This place is beautiful too and they are not that expensive! Reasonable prices and beautiful place = PERFECT!

    4
    « Good location and pleasant hotel »

    This is a relatively new hotel. We had planned to stay 3 days and extended to a week. Staff are friendly and it is very safe with security on both entry doors and key swipe to get to accomodation levels. Rooms are spacious with free wifi. In room dining was great and reasonably priced. Breakfasts had a good choice but some of the hot options were overly salted and not hot enough. The pool is a nice retreat but only half is in the sun and there are only a couple of sun beds. A few more on the deck that gets the sun would be great for sun lovers. We organised tours with the trike drivers outside the hotel saving 600 pesos for two on the Underground River Cruise and about half on a trip to Honda Bay. The latter was fantastic as we ended up on a private boat and the captain and deckhand assisted us find the best places for snorkelling. There is a great food court approximately 200 metres down the road, turn left as you go out of the hotel and cross the road. You are spoiled for choice and it is very cheap. The Thai restaurant, Chilli and Lime was particularly good. The hotel is in great location. Close enough to walk to the town, 5 mins from the airport but not too noisy. Free efficient shuttle bus is provided to and from the hotel with a lovely driver, Ral. Well worth considering.

    5
    « Recommend highly »

    Location is perfect. Only 3 minutes from airport. Great Staff. Free breakfast is great and restuarant is good also. All the tours can be booked from front desk. Great getaway for couples and families. Staff was very accommodating and knowledgeable. Hotel van met us at the airport with a simple email request. Will stay again.

    3
    « Very Expensive Brunch Buffet & Not Worth It »

    My friends and I tried their Brunch Buffet on September 25, 2016 (Sunday) at Anibong located on the ground floor, and were quite shocked by how expensive we had to pay for something ahm... sorry to say, not worth repeating again. At P1,288 per pax, there wasn't a lot of choices on the buffet table, and much of the food tasted bland. The shrimps that we found served on the buffet table looked like they were kept in the ice for a very long time. It was a good thing the buffet had at least three kinds of cheese (if I'm not mistaken); the cheese table saved me. Despite the disappointing brunch buffet, the hotel is nice and clean; it's in a location that's near the airport so there's no chance of you being late in catching your flight.

    2
    « Not a great experience »

    I am here while writing this review and i am gonna be here for next 3 days as well. I dont think much will change in the next few days, if it does i will update. 1. I randomly see red ants in the rooms, pic attached, i am travelling with kids and i see this as the most scary thing around. 2. I am a vegetarian and while i understand there wont be much options for us i have been lucky with almost all hotels who proactively take care of this by preparing something that suits our diet. Here i had a difficult time where i was offered to eat plain boiled rice. I had to convince them to cook it with veggies or something to make it more edible. The staff isnt attentive and u are almost by your own if u need anything. 3. I came from boracay and probably i was spoiled by the attentiveness and friendliness i received there. This isn't the case here. I ordered for a bucket of ice and nobody bothered it to deliver even after a reminder. 4. The price for the room is good 5. This is a more of a business hotel, though many tourists are seen around but trust me if u are a tourist skip this hotel (wearing a singlet is not allowed). 6. My first cut on palawan is its a boring place. A couple of attractions nearby are honda bay and underground river cave. U should go directly to el nido (may be a flight from manila directly - i dont know if it still exists).

    4
    « new, clean and near the airporr »

    Located around 5mins from pps airport, near the famous kalui restaurant and city center. clean and decent size room, food is great, staffs are friendly. love the hotel design. complimentary breakfast and transfers, check in and out is fast. they can also book your tour package same amount as the travel agencies.

    5
    « Great localization, great staff, great room »

    The hotel is situated 5min to the airport but still in the middle of the city and a 2min walk to great restaurants. Staff is superb. We had one issue because it was saturday and in the nearby restaurant 10meters close they played live music. We were very tired after the flight and wanted to sleep but it was impossible because of the noise. After the call to reception I was informed that they will play till 11 or more...so I came to the reception and at first they didnt want to help me telling they are fully booked. After my saying that its their issue to solve the problem..The room on the quiet side of the hotel has found..its a little pity that it didnt find after my first request. The room we get had shower broken but they fixed it quickly. Overall I gave them 5* but I still think that reception didnt work well in that situation trying to ignore my problem. The room is modern, spacious with nice bathroom. The pool is nice, we tried massages they are in reasonable price in good quality. The breakfast is delicous with variety of food. The hotel also provided us a free transfer to the airport. Great choice for everyone Who stays in Pp.

    5
    « Value for money »

    It is a beautiful property near airport. We got nice room excellent room which was quite spacious . it had whatever you require. Two areas of improvement , 1st swiming pool is not temprature controlled. Secondly, the food taste can be better. Having said I will be a repeat customer due to excellent customer service.

    5
    « Excellent Central Hotel In Puerto Princess »

    Fantastic accommodation rooms very spacious, clean and modern Staff most accommodating, always smiling and helpful Front desk exceptional, the girls were always very polite and helpful Breakfast and food lovely, any request was attended.

    5
    « Best hotel in Puerto Princesa »

    Booked last October for 3 nights and was really satisfied with the hotel.Room was spacious and clean, pillows are the best! Had the best buffet breakfast with variety everyday. Staff were courteous and helpful especially the driver Ralph Ferrer who picked us up and drop us at the airport. Price was also reasonable. Only downside is the a la carte lunch we had upon our arrival which took ages to come (we were already starving as it was already late afternoon.) and disappointed by the portions which was too small. There are other restaurants close to the place anyway so we never had our other meals there again. But I will definitely recommend it to other guests and will definitely come back when opportunity arise.

  • 4
    « New hotel near airport »

    This is a relatively new hotel very near the airport. Offers complimentary shuttle to & from the airport. Nice spacious lobby & rooms. We booked 4 nights at this hotel. Complimentary Breakfast is good. There are many restaurants near the area, Kalui is just a few minutes walk. A convenience store & pharmacy is also nearby. The NCC shopping mall is just a few minutes via tricycle. You can book a day trip to Dos Palmas Island Resort since their booking office is just beside the mall. Weekdays are P1340 while weekends are P1840 per person inclusive of buffet lunch & use of their facilities except their swimming pool. P40 is for the environmental fee. The hotel also offer tour bookings. The hotel is along the main road, so transportation via tricycle (with side car) is not a problem. Fare is quite cheap at P10 to P20 pesos per ride/way. You can give additional for longer rides like going to Robinson's Mall. Don't get the ones standing by or just waiting at the side of the hotel or Ugong Rock restaurant since they charge double. Note that there are only a few taxis & jeepneys operating in Puerto Princesa.

    4
    « A stop before a flight to Manila »

    We found Puerto Princesa as not the nicest city to stay at. So with this starting point, we looked for the best hotel in the city. The best Western was by far the best possible choice. A modern hotel, with a nice staff and good business center (free of charge with a printer - we didn't have our mobile phones since they were stolen in el nido) The hotel has a nice small swimming pool and nice breakfast. There is a shuttle service in and from the airport.

    3
    « Booked deluxe with transfer, welcome drink etc - BUT no pick up, no welcome drink, room not ready! »

    I booked a packaged rate (including airport transfer, welcome drink and massage) but no one came to pick me up. I was lucky that the driver for Floral Villarosa offered me a lift from the airport (Guess where I've decided to move to tomorrow?!) When I arrived at Best Western check in, I informed front desk that I had to make my own way to the hotel, and all I received was a quiet "oh, sorry". I wasn't offered a welcome drink even though guests before me were. In addition, although I checked in a 8pm, I was told the hotel didn't have the queen bed I requested. (i was offered a better room but) I had to wait till 9pm before I could receive my key. I'm currently lying on very a high pillow which feels more like I'm lying on a balloon and not a pillow. I was told the hotel only has one type of pillow! Food good, polite staff, pretty and clean hotel though. Regardless, I think I'll hesitate to book this hotel again.

    3
    « Aside from the poor service, this hotel has it all »

    The space itself is perfect - centrally located, everything is new, tastefully decorated and the rooms are large, clean and spacious. We used the pool and gym facilities and were satisfied and the buffet breakfast was excellent value for the money with a lot of different options. The only downside, which has a major impact on my rating was the service. The staff seem inexperienced in guest service and resolving issues. We only had two nights in Puerto Princesa and we wanted to book a firefly tour which the hotel advertised they could arrange for us. After confirming the boat availability with the travel agent and arranging a driver, the hotel staff advised us that the driver was on his way and to wait in the lobby. Our party of 3 waiting for over 45 minutes before the driver finally arrived. The drive to the firefly location was an additional 45 minutes and when we arrived, someone greeted us and told us they were closed for the evening for a party. Party?? Didn't our hotel call to confirm availability?? So we got there, turned right around and spent the next 45 minutes driving back to the hotel. As annoying as it was to waste all that time driving back and forth for no reason, we sucked it up and figured these things happen. When we arrived back at the hotel to inform the front desk what had happened, they called the travel agent to see what happened and rather than apologizing for arranging a tour that wasn't actually available, they said it was a misunderstanding so they will only charge us for the fuel to and from the firefly location. So not only did you waste our evening, but you want ME to pay you for wasting my time? Absolutely not. At this point we were voicing our displeasure with this treatment and after some discussion they agreed to pay for the fuel. The staff need further training on service and should use another travel agent if they can't relay accurate information for their guests' requests.

    5
    « Spacious and clean room »

    Located a few meters from the airport and gives a free airport shuttle. Thet staff were great and made us feel at home, espacially charming Johana. we had one small bad taste experience - when we checked in we agree with the manager on a price for the whole stay, on the check out it wasnt updated in the front desk. This was awkward and made us feel rude. The room was spacious and very comfy. It was new and clean. The food in the restaurant is recomended - we loved the baked salmon. They have room service and a pool with a small deck bar. We loved our stay.

    5
    « amazing! »

    we stayed four nights at best western and we were very confident. the hotel opened just a few months before and everything looks new. quiet rooms and very friendly and helpful staff. we enjoyed it! it's located in the center of puerto princesa and restaurants are very close.

    5
    « Impressive New Hotel »

    Stayed here for weekend relaxation with my family. And I would say it met our expectation for a wonderful R&R. Good location. Courteous and accomodating staff. Elegant spacious rooms. Buffet breakfast is A+. Value for money. Highly recommended.

    5
    « The best place to stay in Palawan »

    This is an excellent hotel.I can't think of anything bad about this place.The room is very nice, neat, well maintained,smells good and most importantly very comfortable to stay after a tiring day of touring the city.Staffs are very polite and they have a free airport transfers. Breakfast starts as early as 6:00am. So for those who wakes up early to get a glimpse of Palawan, just head on to their delicious choices of breakfast buffet.

    4
    « Feels very homey »

    This hotel feels so luxurious yet feels like home. Room is large and the bed is very enticing to sleep in. Pool is also awesome and is definitely a great place to hang out. The hotel feels very modern and the breakfast buffet is great, though some staff needs to give equal treatment to both local and foreign tourists which I believe is the only thing lacking in this hotel.

    2
    « Hotel ok. Team clueless about their Rewards program. »

    Stayed twice in September for a total of 6 nights. Positive: The Hotel is overall nice and clean. Rooms are spacious and Internet, even though interrupted a couple of times, terrific for Palawan standards. There is a free shuttle to the nearby Airport & stuff is generally nice. Price was good at around 2700 Php. negative: Bearkfast is boring and the smoked salmon they serve smells odd. Anyhow it seems completely strange to me to try to serve smoked salmon imported from Chile or Norway which is extremely hard to ship to such a remote island when there is so much good quality local Seafood around. (However I have seen their set up for the sunday brunch which consisted of many juvenile Lobsters which is neither a good idea to serve as they are heavily overfished and should at least only be bought at mature sizes). Upon check in I asked to get credited Miles and More points as Best Western rewards was running a point promo by that time. The people at the desk seemed clueless on what to do so I aksed their Manager the next day if she knew how to credit the points. She assured me that everything is done already and only a matter of days. I had a not so good feeling that this would really happen, so I asked her and her colleagues almost every day of my stay if they are sure the points would be credited. They assured me that everything was ok but of course 4 weeks after my stay I still do not have any points yet. This is really disappointing. I understand that this is a new hotel and that the stuff might not be trained yet on how to handle reward credits etc. but I really do not appreciate to be lied to.

  • 4
    « Very pleasent stay »

    Staying at this hotel was very pleasent and comfortable. All of the staff were very supportive, friendly and helpful. The breakfust comes in buffet style and provides international and also local foods. All of them were great. Sometimes the food ran out, but just asking the staff for refilling wasn't any problem at all. If you are looking for a better location on Palawan, this hotel might not be the first joice, since it is located in Puerto Princesa, whereas the more popular and well-known spots are around El Nido or Borocay. However, if you want to explore some quiet beaches and country-side around, or just drop by for a night heading to another place on Palawan, the Best Western Hotel will provide you with a very pleasent stay and will be a perfect stay. Also great if you want to just relax at a place, not so crowded by tourist, but with more infrastructure around like restaurans, malls and cinemas.

    5
    « 4 star experience for a price of 2 star »

    3 nights is very short staying in this hotel. Published rate for deluxe room is php6100 per night, but very fortunate that i spent only 14××× for the 2 rooms for 3 nights from a discounted price in Agoda..All the Hotel staffs are very nice specially mr. Ral who pick up and drop us at the Airport and the one who is always assisting me with all my needs ..The experience is remarkable, the rooms are spacious and clean just like a typical 4 or 5 star hotel rooms. Since this is a newly operated hotel, the ambiance and smell of the hotel is very fresh and clean.But the highlight of our stay is the Superb Breakfast..a lot of options for the buffet breakfast.. all food taste very nice..I miss the experience and the food. Next time when I comeback here, I will make it 5 nights for a longer stay.

    5
    « Super hotel. Very American feel with Filipino hospitality »

    5 stars for great value, location, friendly and helpful staff, beautiful decor, great breakfast, and comfortable rooms. This place is located approximately 5 mins from the airport. Great location since it is about 5 mins drive to the city. It is walking distance to shops, restaurants, karaoke bar, and everything you could possibly need. I love the fact that our stay came with free massage. We arrived at 9:30pm and after checking in, the front desk staff helped us order food for delivery and schedule a 10:00pm in room massage. AMAZING! The room was spacious although no balcony. The beds were extremely comfortable and the bathroom was super clean, complete with most toiletries you'll need, and it was roomy. The wifi worked and had strong signal. The complimentary breakfast buffet was superb! Their juices and espresso drinks were amazing! The Filipino and western options in their dish option is enough to please everyone. The ambiance, cleanliness, and decor is something to brag about. You will almost forget you're in the Philippines. They have. Small gym and a small pool area with a bar. I will definitely stay here again. Special thanks to Sharmaine for being super helpful, kind, and accommodating. THANK YOU!!!

    5
    « Great Hotel »

    Great, Clean and modern hotel within short distance of bars, shops and restaurants. Good breakfast buffet (although they could mark the foods slightly better for those with food allergies). Slightly bad internet speed, but that's the case with most of Puerto Princesa to be honest. And housekeeping replaced the complimentary toothbrushes daily which wasn't exactly necessary from an environmental aspect - albeit good customer service. It was pouring it down when we were due to go to the airport - but they pulled the van around and gave us a ride the 10 minutes to the airport without charge. Fantastic service.

    5
    « Best hotel in pps »

    Very very clean and beautiful, good breakfast, excellent service, big and comfortable rooms. The pool is also good. Close to the airport. Only 30 min from honda bay. Im highly recommanded on this hotel:):):)

    5
    « Superb! »

    We only stayed one night but it was fabulous for the price! The food we ordered from room service was nearly dearer than the room but soooo worth it! Staff we super friendly and the breakfast bar - OMG yummo!! Would definitely stay again, and it also has a free shuttle to the airport - although it's only 1km up the road!

    5
    « We loved it »

    Offers airport transfer. It's only 10 minutes from the airport. My fiance and I stayed here for 5 nights with no regrets. Staff is very hospitable which is very important. Very clean and your room was cleaned daily. We will definitely stay here again.

    5
    « Great Stay - Wonderful Personnel! »

    Stayed 4 nights. Great brand new hotel located near airport and town. Rooms are clean and breakfast offering is very good. What stands out the most is the professionalism and kindness of the personnel. We needed help with a sick child and the personnel really went out of their way to help us. We are grateful for the very nice staff we had the chance to meet on this very special trip. Salamat po - to this wonderful team!

    5
    « One of the best hotels in Philippines province »

    I travel frequently to Puerto and for this trip I saw the new addition of the recently opened Best Western. I booked there for a change and was pleasantly surprised. I am often very critical, but here do not have much to say...perhaps bigger selection of desserts at breakfast would be welcomed. Seriously, how often do you find smoked salmon outside of Metro Manila for breakfast?? Well done.

    5
    « Superb! »

    The place to stay if you want convenience! Airport is 3 minutes away (free shuttle by hotel as well), best restaurants recommended by the tour guides are literally across the road or just beside the hotel. Facilities are brand new because they just opened. Staff are also very friendly and helpful. Taken care of very well during our stay there. Thank you!

  • 5
    « Elegance redefined »

    A haven in the heart of Puerto Princesa after a day in the sun, sea and sight-seeing activities the town has to offer. Efficient staff. Sumptuous breakfast buffet. We're definitely going back should we visit this lovely town again.

    5
    « Short and Sweet Stay »

    Stayed in this cute hotel with a friend. I love the wood interiors. Friendly and helpful staff, comfortable bed, strong AC, decent Internet, and good breakfast. Location is also good. It's very clean as well. Since it's a short visit, we didn't get to try their pool, spa, and restaurant other than breakfast. We will definitely stay here again.

    5
    « Awesome! »

    I was there Sept. 5-9 2016 beautiful and very clean hotel I super love their rooms its spacious and sanitary I love their strong wifi connection and their food as well. I really love my stay there even for a short period of time.

    2
    « Young solo female »

    Negatives: As a solo female guest in my early twenties, I found that many of the hotel staff seemed almost distrustful of me- which was very unenjoyable. The man picking me up from the airport seemed to become strange when I answered that I was travelling alone when he asked... the reception staff lacked professionalism and felt they would have preferred if dealing with a man at check in. The were also not very helpful on occasions when I called- to ask for a charger which they even had listed as a service in the welcome information in the room. When I asked for an umbrella on my way out one day the porter seemed reluctant to lend me one as though I would not return it and asked for my room number a little rudely. The man who was at the pool in the morning would stand and openly and noticeably look at my body as I got out of the pool which was embarrassing and inappropriate. There were also no toiletries such as shampoo or conditioner or body wash in my room on arrival so I had to call down for some which took a long time to arrive. These were also not replenished when my room was made up the next day. Positives: The hotel itself is new and is very nice. The rooms were also very nice and new. The food- prices and taste were good. Decent size pool for swimming lengths. Overall I would not recommend if in the same demographic as me as it was very uncomfortable.

    4
    « A trendy hotel, but comes for a price... »

    This is a trendy hotel. It is located very close to the airport. It is a new hotel with clean rooms and comfortable beds. The buffet breakfast was more than enough although they had less vegetarian options. They were able to cook an Indian vegetarian dinner for me, although it was not on the menu. The taste of that was okay. The service was excellent. Of course, the trendiness comes for a price. It cost me 50% more than Holiday Suites, which is located close to the only modern mall (with cinema) in Puerto Princesa. Hence, I moved to Holiday Suites during my subsequent visit.

    4
    « Nice stay »

    I stayed here for a few nights at the end of August. This is a nice hotel. When I stayed I understand it had been open for about 10 weeks. Everything is what you would Exocet. Very nice staff hotel is super clean and I had no complaints. Resultant was good and it's central to all the local bars that you would wan to visit. Gym was compact but good enough the pool was two lanes for swimming and loungers in the shade. There is a smoking area by the pool. If I go back to Palawan. I would stay here again.

    5
    « Top notch hotel in Puerto Princesa »

    This hotel is definitely the best hotel in Puerto Princesa (I've tried 2 other hotels before) and I am so glad we decided to try this one. The service was amazing and the people working there were all very friendly, helpful and pleasant. Two thumbs up to all of them! The room was spacious and cozy, and it had all the amenities you could think of to make your stay enjoyable and confortable. The pool area is nice too and a great place to relax and unwind. And the buffet breakfast was delicious with a wide variety of choices. I'll definitely stay there again and would not hesitate to recommend this place to anyone.

    5
    « Best Hotel in Puerto Princessa »

    Came here for a business trip to Puerto Princessa, and i found this amazing hotel very close to the Airport. Very Clean and spacious rooms, Impeccable service from the staff. Really nice menu with delicious breakfast!! I Highly recommend this Beautiful hotel...

    5
    « Beautiful new hotel, amazing staff, wonderful experience »

    I was at the Best Western Ivywall for business...we brought a customer in to town for a meeting that we held at the hotel. The staff are the friendliest, most accommodating that I have ever experienced. They have been very well trained and delivered the highest level of customer satisfaction. The hotel is only about six weeks only, so it is still in very pristine condition. The rooms are very nice and comfortable. The restaurant is very good, I enjoyed the excellent breakfast buffer while there. For our meeting, again, the staff went above and beyond to make sure that every detail was addressed. (The bath towels are awesome--really huge!) The pool area is very nice and the internet works well there--I spent one morning working by the pool. All in all, a really great experience...the management and staff are to be congratulated for their outstanding service.

    5
    « A place that stands out. »

    Well designed, attention to detail, as one expects from 4 star. Went with friends, ate, drank had fun and overnighted, then did the breakfast, just great! Staff were well trained, happy and attentive. The GM was a Gent and very helpful and wears a suit almost as good as me. Chef was open, cool and gave us a tour. Never had time for the Gym or pool, but both look great, next time... My parents are visiting over the festive season and they will be in the BW. I gave this full marks as this is a new opening and know with the current GM and his chosen staff the BW will forge forward and beat expectations. R/

  • 3
    « All good except the gym »

    Stayed two nights. Hotel appeared new and fresh. Staff was very pleasant and helpful; security was also present. Rooms were very comfortable. The television in the room was flatscreen, HD and had about 100 channels (many in HD). Customers present were a wide variety. Parking was available and the wifi was decent for basic Internet functions (I did not attempt to stream anything). Breakfast buffet was good. Room bathroom duly noted "Tap water is not safe to drink." Rain shower head in the bathroom. Outdoor pool. Bed was comfortable. My only gripe was the fitness room - the treadmill and stationary bike were of low quality and just about useless. Dumbbells present but only up to 25 kilos each.

    5
    « Best in Puerto Princesa Without Doubt »

    The hotel is very new. It is an excellent hotel I stayed there for business two separate weekends in July. The decor is plush, the rooms and room corridors are carpeted, the bed is very good (but not memory foamed). The shower door is non-existent (somewhat irritating but I blame the architect, not the hotel management), wifi is very strong. Buffet breakfast is the best I have partaken in all Palawan. Staff are well trained. Inside the hotel, you could feel like you are abroad. This hotel will hold its own among the good hotels in Hongkong and elsewhere.

    5
    « Not your typical continental breakfast »

    I live in the states (specifically Los Angeles) and out here, Best Western isn't usually your go-to place to stay - not because of bad reviews but it just looked like a motel from the outside. So when I heard that we were booked for this place, I was just expecting a simple room with a bed and bathroom & nothing else - especially in the Philippines. Sure, my expectations were low but even so, I can honestly tell you that this has been one of my favorite hotel experiences ever. When we arrived at the airport, we were surprisingly greeted by a driver by name (didn't expect that) and brought to our hotel in a fairly new van just five minutes away. Once we got onto the drive way, my brother and I were shocked by the beautiful & modern glass entrance. Inside, was very open, sleek and just overall pleasing to the eye. Whoever designed it did a very good job. Upon check-in, we were handed juices and shown to our room. It was just my brother and I so we were happy to find two white & comfortable XL twin beds and a raining shower. Overall, the room was a decent size and it was beautiful. Another part that I thought was really cool was how you have to put in your key card in this slot by the entrance to power the room. Then once take your key out to leave, everything (including outlets) shuts off to save power. (how eco-friendly is that!?) As for your complimentary breakfast - let me tell you - this isn't your ordinary continental breakfast with bagel & cream cheese. Every morning is different. You have your fresh juice (mango will forever be my favorite), fresh fruit (cut so beautifully that I didn't want to mess it up), different meats, garlic rice, eggs, coffee, appetizers - I can't even name them all. AND if you don't see what you're looking for - for example, they have scrambled eggs but you want sunny side up, you can request it. My brother and I literally woke up at 5:30am every morning to get ready and be downstairs by 6am just to eat. It was my favorite part. Overall, the hotel and staff is great. Everyone goes above and beyond to make sure you're happy during your stay & I would highly recommend this place to anyone visiting. No matter the cost. Xo, Carmelisa

    5
    « A modern getaway »

    Modern and fresh this bw will make u feel at home. Staff is friendly and professional, food is really acceptable and internet is strong everywhere. For work or leisure the pool and pool will be your favorite meeting place for work or leisure. Definitely the best place to stay in Puerto

    5
    « Best Western Puerto Princesa »

    Very new hotel and excellent location. 5 minutes away from the airport and walking distance to restaurants and pubs. Has a cosy little pool with a bar. The gym is also kinda small but good enough for a quick workout. Hotel staffs are all very friendly and breakfast is not fantastic but good enough. I would recommend to stay here if you want to be strategically located. This is the first international branded hotel in Palawan so it cannot be wrong. The only complaint that I have is that they did not change new towels for you everyday. You will need to request for new towels daily. Other than that all seems to be very nice. We rented a car to explore Puerto Princesa and the car park is free and in the basement. I stayed in early August for 4 nights. Very pleasant stay and would highly recommend.

    5
    « Livi g Up to its Name-BEST Western »

    Was booked on this newly opened hotel on a recent business trip. The hotel's location is excellent as it at the city center and a 3min drive way from the airport. the ambience of the hotel, the rooms, its total look was aesthetically beautiful and classy. For others who may not want the long walk to the rooms from the elevator, best to request for rooms near it. The breakfast was okay, you will good choices to start the day. Service is ok but still there may be room for improvement such as speed. a minor glitch experienced was they were not able to take note of a prior reservation made during breakfast but the one in charge was able to make up for the shortcoming. Very promising hotel in the heart of the city.

    5
    « Smart choice in Puerto Princesa »

    A brand new place near the airport, The Ivywall is conveniently near most places you need to go in Puerto Princesa. The rooms are a good size and the bathroom was very clean. The breakfast buffet had a great selection and I especially liked the croissants which were nice and flaky (and I'm picky about my croissants). Everyone was helpful and accommodating. We had a late departure flight and they gave us access to the showers by the pool after we spent the day in Honda Bay. It was also a plus that they provide free shuttles to and from the airport. The very popular Ka Lui restaurant is practically across the street so consider that for dinner. Overall, this is the best hotel you will find if you need to stay in the city. I would definitely stay here again.

    5
    « Heavenly experience! such a HOME away from home ?? »

    I've stayed here for the entire week just to have a quick escape from the noise and traffic in manila, I never thought that I will be so attached and definitely felt at home .its like staying in a 5star hotel in manila! Staffs were all so accomodating and all were genuinely smiling all the time. its like I never felt alone , the service in Anibong restaurant were excellent, Food starting from breakfast buffet up to Alacarte selections were all superb! its a mix of filipino and international cuisines.I actually forgot that Im on diet ???? I've almost tried all their selections but the grilled salmon and Ivywall burger were amazingly delicious and mouthwatering! and oh! dont forget the ANIBONG SALAD which I loved the most! its totally A MUST TRY !!! the cheesecake had become my comfort food right after swimming on their relaxing pool. the gym is simply amazing to work out too. The Food and Beverage Manager Jeffrey Razal helped me out on what could be the bestest meals to try everday, he has given me an excellent personalized service. they know my preferences already specially the wine Expressione(malbec/cabernet sauv) every after dinner. I would also like to commend your General Manager Sylvere Le Gall for having a great team! thumbs up!! He is very personable and knows how to take care of his guests. I'm planning to come back on November(that soon!) and bring my friends/family. I will DEFINITELY BE BACK!!!

    3
    « Review on the food of the restaurant »

    My friends and I (5 of us) went on a dinner date night yesterday to try the restaurant of Ivy Wall. We had high expectations because the place was fabulous and new and 4-star. We had hoped the food was the same. Reading reviews on TA also added to the expectation as most seemed pleased with their food. Disclaimer: this is of course my personal rating and judgement. To be honest, when we had our dishes, we liked the presentation and the serving seemed big, which was a plus. But as soon as we started eating, we weren't so wowed by what we ordered. We tried out 5 different dishes (I had the Chicken Tandoori), the others had Filipino dishes of Kare Kare, Adobo in ginata, grilled salmon, anibong salad and anibong iced tea. Overall, the food wasn't bad and that wasn't the point. We just didn't feel it was anything special or anything that would stand out in Puerto Princesa. We're locals and have tried almost all the restaurants in town, I think this one needs to amp it up so people will want to keep coming back. All of us had the same judgment on the food. It was subpar for a 4-star hotel and we hope Ivy Wall improves on their food so that the money will worth it. It's a shame because the interiors of the restaurant were so nice, and it was quiet and lovely and perfect for date nights. I would also like to comment on the service. The waitstaff and servers were great and very accommodating. :)

    5
    « Excellent hotel - staff were perfect »

    My wife and I stayed here in August 2016 for 3 nights. The rooms were excellent for what you pay - we'd been ripped off a few times in El Nido before heading to PP. It's a pretty standard hotel but what sets it apart is the staff. They all seem genuinely proud to work in the hotel - the manager has obviously cultivated a strong work ethic and a friendly atmosphere. The food is pretty good, for what you'll find in the Philippines. The breakfast, in particular, stands out. Thank you! Will definitely stay again.

  • 5
    « Friendly staff, tasty food, sweet dreams »

    I know several hotels in Puerto Princesa, this might be the best one. The rooms are spacious, very clean. Dream bed with super comfortable mattress, I could spend the whole day in this bed! The swimming pool is refreshing. It has a nice chill out area where you can have some drinks. A well-equipped gym is also available. Maybe some yoga mats would complete the professional equipment. At the hotel bar you can have good wine and other drinks. The food in the restaurant was delicious, I had a salmon steak and I tried also the Pesto-Pasta. Both dishes were impeccable. Don't forget to try the cheese cake, it's a delight! Also the breakfast in the morning did not deceive us! Great Choise of philippino and continental breakfast. Sweet and savory choices. All in all a beautiful new hotel in philippino modern art design, inviting atmosphere and very helpful and friendly staff. We'll be back for sure!

    5
    « A perfect family celebration. »

    Very hospitable and great staff. The food and of course the service is surepb! Thanks to the F&B manager Sir Jeffrey Razal and to the Executive Chef Jason Cruz for the wonderful experience. I love the Ivywall burger. It's beyond my expectation. lurv it! i cant help it but to give my review. ?? My mom really love all what we have ordered. ?? I LOVE THE IVYWALL BURGER?? must try!!!

    5
    « Great new hotel, great staff, large rooms, superb breakfast »

    Extremely satisfied by this great new hotel, great value and great staff. Personal attention by Mr Sylvain the GM. Almost no teething troubles for such a new building! Close to perfection. The few minor niggles: hot water in shower was not always available due to pressure but hot weather made this ok; at arrival, they were too quick to tell me that I had to pay more because of my daughter (contrary to booking) but another employee checked and they rectified their mistake by themselves. At departure they forgot to add one extra breakfast per day to my bill! I told them and they then added it. So, these were just some beginner's mistakes, shall we say. Great hotel, great value. Very special breakfast with great coffee, self service (bean to cup) automatic machine, my favourite. They also organised various tours for us and offered a minimal boxed breakfast for free. Nice touch. Last point: great pool on 3rd floor, nice to relax when you have spent the whole day outside. Gym very small but it's not that important on this magic island.

    5
    « Perfect location, cozy rooms and great food! »

    Staying at the newest hotel (and the only international brand) in Puerto Princesa City I was so thrilled upon knowing that I will be the first one to occupy the room I was assigned to. The hotel is conveniently located at near the airport (five minutes away) and is a mere walking distance away from great bars and restaurants. Checking in was done swiftly as we had prior booking. The minimalist modern design of the lobby with touches of local artistry was superb. The staff who ushered me to my room was also friendly. My room at the fourth level had a great view of the lush greeneries surrounding the hotel. The capiz and carved wood design was predominant on my Premier Room. Earth tones and warm lighting made the room homey and the comfy mattress provided a relaxing respite from the hustles and bustles of Metro Manila. Palawan was clearly and truly reflected on the four walls of my room and the sleek design features made it more classy. The food at the in-house restaurant (Anibong Restaurant) was superb! We had a chance to sample out their buffet breakfast and lunch which featured local and international dishes with the remarkably fresh seafood (I love their crustaceans section). There was also an outdoor pool, grand ballroom, business center, gym and more. My stay at Best Western Plus Ivywall Hotel in Puerto Princesa City in Palawan was so relaxing that I just went out once (when I had a fun night-out with some friends). It was such a nice stay that I would really wanna stay here on my future trips to Puerto Princesa City.

    4
    « Restaurant breakfast only »

    They have a great staff with wonderful buffet for breakfast Did not stay in hotel but looks like it's one of the best in PPC The food was great because it had both Philippine food and western style, Swiss cheese, smoked salmon, homemade eggs to order. Breads of different type.. Will go again

 

Getting to the hotel ...

All directions
·From: North. From El Nido Palawan to Best Western Plus® The Ivywall Hotel is about 268 kilometers, 5-6 hours travel time by land. Pass by the municipalities of Taytay, San Vicente and Roxas until it reaches the Brgy. Kabayugan Sitio, Sabang where the Underground River is located. Whereas the Honda Bay Wharf is located in Sta. Lourdes, Puerto Princesa City which will lead you to Robinson's Place that will take about 20 minutes' travel time and will bring you to Best Western Plus® The Ivywall Hotel in around 10-15 minutes. ·From: South. In Narra, Palawan there is the Estrella Falls and from there going to Iwahig Penal Farm, pass by the municipality of Aborlan which is about 1 and 30 minutes' ...

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