BEST WESTERN Poway/San Diego Hotel,  Poway

3.5/5  - based on 161 guest reviews.
13845 Poway Road, 92064-4805, Poway, United States - See map
+1 858 748 6320 +1 858 748 0135

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Wheel chair access
    Wheel chair access
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 161 traveler reviews
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Nestled in the heart of Poway, the quaint BEST WESTERN Poway/San Diego Hotel exudes a warmth and friendliness like no other. With Poway and Scripps Business Districts close by the BEST WESTERN Poway/San Diego Hotel is an ideal location for the business traveler. Situated about 20 minutes north of Downtown San Diego and the San Diego International Airport, we are far enough away from the hustle and bustle yet close enough to be within easy reach to everything San Diego. Unsurpassed service and charisma of country hospitality will find you here. If you enjoy championship golf and tennis, we can accommodate you. If it's hiking, horseback riding, shopping or just laying by the pool, make your way to the BEST WESTERN Poway/San Diego. Be sure to visit all of the major attractions San Diego has to offer including, SeaWorld®, San Diego Zoo, San Diego Wild Animal Park, Balboa Park, Historic Old Town and LEGOLAND® California. The Gaslamp Quarter hosts world class shopping and fine dining. For all you sports fans, Petco Park home of the San Diego Padres, and Qualcomm Stadium, home of the San Diego Chargers, are just a short drive away. Your choice to do it all or nothing at all awaits. Each of our spacious guest rooms are tastefully decorated and decked with comfortable bedding and linens. As guests at the BEST WESTERN Poway/San Diego Hotel enjoy a complimentary full hot breakfast. Relax in our outdoor pool and sun deck. If you're anxious for an invigorating workout, we are just around the corner from a full service fitness facility. The BEST WESTERN Poway/San Diego Hotel features complimentary high-speed Internet access, hairdryer, coffee and tea services, and iron and ironing boards. Best of all every guest room comes with a microwave and refrigerator.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 161 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
47
Verygood
 
46
Medium
 
31
Poor
 
25
Horrible
 
12
Business Business 35
Couples Couples 36
Family Family 53
Friends getaway Friends getaway 9
Solo travel Solo travel 20
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Poway/San Diego Hotel,Poway
  • 5
    « Amazing Customer Service »

    This group is very attentive to our needs and always willing to accommodate our needs quickly!! Thank you!! Always such a pleasure when you know the place you are calling are there for you. Thank you all for all you do to make us comfortable away from home.

    5
    « Nice room. »

    Went to San Diego for our granddaughter's graduation. Stayed I this hotel. Very nice. Clean and a staff that is friendly. The price is affordable. We try to pick certain places to stay that are affordable and convenient. Bi

    5
    « Nice Hotel »

    I decided to stay in Poway last minute. I normally stay at Best Western because the hotels are consistently very clean & staff is friendly. This hotel lives up to the Best Western brand. Clean rooms, friendly staff. I would recommend this hotel to anyone staying in the area. Easy to get to, close to many things.

    5
    « Nicest Best Western we have stayed in »

    This location is above all others we have stayed in ever. the staff is friendly, caring, and provides top rate customer service. even though it is an older property, it is well maintained,and extremely well kept. The rooms are neat and cleaned well, the breakfast presentation was fresh and well stocked every morning.

    2
    « Wifi didnt work and breakfast was poor »

    Was given a smoking room and front desk would not accomadate. I explained I was allergic to smoke having Asthma and staff didnt care. The juice at breakfast was thick and when I advised the attendant they didnt care to fix the issue. Which was a bummer a good Breakfast before a long drive always make your day. Not this one.

    5
    « Great little surprise »

    I am traveling alone and needed to be in Poway for a week. This location is ideal, and a great bargain. The staff here are all amazing. I feel very safe and welcome. The hotel is older but VERY clean and well maintained. The rooms are neat and tidy, the location is right on middle of town. I know that anything I need I just have to ask. They are knowledgeable and very anxious to help. This site is much cleaner and well kept then a luxury resort I was at before I came here. And the staff cares about their guests here Please consider this location if you need to be in San Diego area but don't want to be downtown. It will be a pleasant surprise- both cleanliness and cost.

    5
    « Return visit and new review update »

    I had a less than positive experience with this motel in the past but the current managers have really made great strides in improving this property to one I will now recommend to friends and stay in again. I stayed for 4 days this time. The staff was extremely helpful and friendly, allowing me to check in early and store luggage even earlier when my flight got in early. They allowed a very late check out when my ride back to the airport was delayed. I was able to do laundry at this facility, swim in a clean pool, the room was clean, hot water ample, TV and mini fridge and microwave all worked and were clean, breakfast included sausage, omlets as well as traditional continental breakfast items; in short, all of my needs were met. The property could use some updating, but the one or two small items I noted and mentioned to the manager are being addressed.

    5
    « One of the BEST Best Westerns! »

    The staff are cheerful and lovely, accommodating all requests. In addition the cleanliness of the hotel was so nice and refreshing. They allow pets and the dog run was amazing!! Clean grass, neat fencing, safe area. The room was very nice and had all the amenities, including refrigerator. Shower was nice, not strong or massaging but nice. No "motel" smell!

    3
    « San Diego Stay »

    Decent rooms, clean, very comfortable bed. Very friendly staff! Downsides: 1. No exercise room. 2. Price seemed high compared to location and condition. Might have been the particular weekend that raised costs, but I would say this is a $70-80 per night room (I paid $125). At that price, I would give it a 9 or 10!

    4
    « Good Value »

    This smaller hotel, built many years ago, has recently been upgraded, and everything was clean and looked very nice.. Bed was very comfortable. The only drawback was the scrambled eggs at breakfast--Way over done. Also, the internet system was not self-explanatory, and we had trouble getting into the portal, then keeping hooked up to the wi-fi. I would stay there again, if I needed to stay in the area.

  • 4
    « Nice quiet hotel »

    Friendly staff greeted us and the room is on the smaller side but very clean. We will be here 4 nights so I hope that it stays this nice. We will be hitting the pool at some point which also looks nicely maintained. Everything in the room works which is a plus over our last hotel.

    1
    « Do not stay here... »

    I travel weekly and I prefer to stay at Best Western hotels because of the quality of service, room comfort & cleanliness of the facilities. However, this hotel lacked everything I have been accustomed to while staying at BW hotels. The rooms were dirty, lighting didn't work properly, the odor of the room was unbearable, the bed condition was in question and I was refused another room. This hotel staff could use a lesson in customer service and I will NEVER stay there again.!!

    1
    « Helpful staff but dirty, worn room »

    Us: Early 60s, Self & Spouse, visit family/leisure. Duration: 3 night stay. This is tough for me, as I hesitate to write negative TripAdvisor reviews.This review score is primarily being driven by the condition of the room. There are not many hotels in Poway, and while we most often stay in La Jolla or downtown San Diego for our semi-annual visits, recently my spouse & I have been staying closer to her family in "North County". Overall, the condition of this property is terrible. Room: The room had so many stains & dirt spots that is actually disturbed my sleep. After the first night, we did move from the first assigned room to another room that was better, but it was still very poor. Service: The staff was very friendly and helpful. For example, when I wanted to print a boarding pass for the flight home, I asked the staff to help, as the computer/printer combination did not seem to work for me. The staff member told me the computer was working, and immediately interrupted what he was doing to attend to my issue. Unfortunately, after 5 minutes of exploration, he did in fact confirm the fact that it was inoperative. (+ helpful staff ; - system did not work). Another example: There was a smell in the room, and the staff provided air freshener to cover it up. Breakfast: They offered a free breakfast with our rate. The coffee machine had an issue one morning. The other two mornings it was fine. The coffee varied from good to mediocre. (Fortunately there is a Starbucks nearby.) The apple juice was consistently good. The scrambled eggs were consistently good. I did not sample any of the other breakfast items. Final thought: I will not return to this property.

    2
    « Used to be good, now it is bad »

    Room was musty and damp, check in service was poor, could not find reservation, bed sheets were dirtier after cleaning than before. Patrick was check in agent and gave us impression he wanted us to leave. We stayed at this property before and it was a much better experience. Possibly changed owners?

    1
    « Deserves negative rating »

    The bedding was stained and had numerous bugs in the sheets. The room and especially the bathroom are filthy. No other description. Total lack of cleaning. The front desk staff were friendly and helpful and changed the bedding but nothing done to clean the filth. It is nothing like the photos published on the hotel web site.

    3
    « Central access to businesses without using busy freeways »

    Very friendly staff, and decent rooms which are clean. Great breakfast which will keep you full till noon. The room was quite which allows for a peacefull sleep in order to recharge your batteries for the next day.

    5
    « Nice Hotel Very good stay »

    My stay was very very good as always. We have stayed here many times in the past, and everytime I come back to Poway to visit my family or friends I always stay at the Best Western Poway. It's a cute little small hotel with very caring and very helpful. Manuel (front desk guy) and Diya (manager) amazing, well done with great customer service and always making sure that I am comfortable and making me feel like family. In one word Great Hospitality.

    5
    « The Best Stay »

    Always have a great stay at the Poway Best Western. Great staff, delicious breakfast, they always make my stay enjoyable. Definitely recommended to everyone visiting the San Diego area. This hotel is a hidden jem in Poway. Nice town and very nice hotel. Will definitely stay here again and again.

    4
    « Over rated Over Priced »

    Was not all that great. It was over priced and over rated by online reviews. It was cheaper closer by the beach. This town is so far away from everything their prices need to be in the 49 to 59 dollar range because, you are getting nothing what you pay for here.

    4
    « Clean Room for fair price »

    Room was clean, location was good, people working the desk were efficient & friendly. There are restaurants close by and shopping close by. There is traffic noise during the day but the night was quiet. Includes breakfast buffet. Also small fridge and microwave in room, dishes, and 2 burner stove.

  • 4
    « Friendly staff »

    i was very pleased with the staff and their hotel. i will be coming back everytime i need a getaway. The rooms were spacious and comforting! i recommend this hotel to anyone looking for this price range because it is the best hotel for this price.

    3
    « Solid Three »

    One night, last minute business trip. Room was well used, but adequately maintained. Evening and AM desk staff very courteous and pleasant. Pleasantly surprised by variety in complementary Breakfast bar. Only real downside was the roughness of the bed linens, only decaf coffee in the room, and the heating/cooling system. The AC unit either blew hot/cold air directly across the bed all night or blew the curtains open. Overall good value and a good place if you need to crash for the night

    3
    « Okay, a bit pricey »

    Hotel is okay but a little over priced in my opinion. Staff were courteous and place appeared clean. Breakfast was typical free small chain breakfast. Really wished all the rooms were non smoking as we booked two rooms and they only had one non smoking available.

    4
    « Nice but pricy »

    The hotel is a nice place and the staff is pleasant. The room had a microwave and refrigerator, but the fridge was not plugged in, and it had to be moved well away from the wall to access the plug. Bathroom; Clean and nice towels. TV: Flat screen, No local TV channel guide so you search for CNN or ESPN or whatever. Bed: Comfortable but thin, worn out blanket. Cooler/Heater: low-on-wall mount, low noise, worked fine. Ice machine: Works great. Breakfast: middle-of-the-road, lots are better, lots are worse. No serious complaints. Parking: Excellent. Value: Low-to-moderate. $110 for on night in a 3-star is expensive. I asked for a ground floor in the reservation and I got the most convenient room in the hotel. Nice.

    1
    « check your room! »

    When we first arrived the gentleman was very sweet, but our room was not ready so we decided to come back after a few hours. We came, back to a rude with staring issue sir (at first he ignored us and kept talking on the phone). He gave us our key, did not even tell us where our room was located and didn't even bother giving us any help or service. After searching for our room. a nice lady helped us out (she did say she talked to the rude sir after helping us). When we arrived to our room and unpacked. We noticed a spider in one corner of the room, so we followed its web....good thing we did. The room was infested with spiders!!!! So make sure you check the ceilings and all corners of the room! There was a nest of spiders right behind the curtains above the ac unit. We brought it up to their attention and they gave us a new room. It didn't contain as much spiders or bugs, so we had to be okay with it since it was the nearest and only hotel in the area we found. We did check out the next day (we scheduled two days of stay, but we didn't want to stay at the hotel any longer due to the uncleanliness and staff), even though we did not have a pleasant stay and had a restless night due to the spiders, we were still charged the days we did not stay. Very disappointed with this Best Western and we've only stayed at Best Westerns in our travels..... I don't know about the idea anymore.....

    4
    « A good place to stay »

    Poway Best Western accommodations were very comfortable and warm. The room wasn't to small and was easy to get around, plenty of space to put your luggage without getting in the way. Bathroom was large with good lighting and great mirrors. The price was very reasonable for the size of the room. We would definitely book a room again

    4
    « Good value, good management »

    Comfy bed. Clean (though dated) room. Sausage on the free breakfast menu. Smart manager. It was quiet. The towels weren't old and worn out like some in this price range. Good TV with lots of stations. Morning staff was nice. Evening guy was kinda lazy but no biggie.

    2
    « Poor location but hotel clean »

    Pros: clean room, helpful staff, free WI-FI internet Cons: Towels not ready upon check-in, refrig in room noisy, not centrally located to most attractions in San Diego, Room smelled of smoke (Not hotels fault) was smoking room but could not change out.

    5
    « Enjoyable Stay »

    I honestly had an enjoyable experience at best western. The entire staff made me feel like I was at home. I will definitely consider Best Western for my future hotel stays in the San Diego area. Absolutely fantastic!

    3
    « Good staff average hotel »

    Lovely staff but average hotel, room quite dark, commercial retail location. I was on business so practical location for the visits I had to make. if I visit this area again I probably would look elsewhere

  • 5
    « Hotel »

    Clean rooms and grounds. Pool in very good condition and clean. The staff was very helpful and accommodating. Nice location in quiet area. Good food. Great area for our dogs; fenced and grass; clean. Would definitely stay there again.

    2
    « Dated sytems, and room renovations gone wrong »

    Wake-up call system does not work properly, insuring you are late for your meeting, which hows lack of professionalism. Room renovation junk scattered through the halls, and the noise from these renovations at night. Skimping on products (shampoo) requires a trip to the store for your own bottle....

    2
    « Will never go here again »

    I had booked this hotel for my sister and mother during their stay here for my 21st birthday. Well the hotel was already pre paid for and my family didn't show up due to the snow storm so my husband and I stayed at the hotel. I had booked the hotel for 3 nights. The first night was alright, besides all of the construction workers sitting around and drinking beer and making noise all the way up till 1100pm. My husband was paranoid due to the workers standing outside our door, so he didn't get much sleep. On the second night there were stains on the sheets, and the microwave did not work. We also heard a fire alarm going off that night. It went on for about 20 minutes and then stopped. My husband and I were ready to leave so we packed up our things and went outside to put our bags in the car. When we went outside we instantly smelled a fire. We didn't know if it was from the auto shop behind the hotel or in a room at the hotel. After that experience we no longer felt safe and it was time to go.

    2
    « Multiple problems with room »

    No hair dryer, phone didn't work, phone had wrong rm # on it, microwave didn't work, smoking rm had no ash trays, ice machine didn't work and ice from manager was only 1/3 of a bucket (to ration), no elevator, bathroom floor had dirt in corners and paint flaking off, coffee pot band loose, no caffeine coffee packet one day, no internet one day.

    4
    « Nice Stay Not Worth The Price »

    Have stayed just as good or better by the beach at a cheaper rate. I think rate needs to be set at 59 dollar a night instead of a 79 dollars considering it is far away from any attractions, the beach or San Diego. My one night was nice and quiet. Clean room. Nice Flat Screen TV. Lady at the desk very friendly who checked me in. There was an issue with the Wifi having to call some tech support number and the upload speed was horrible when I tried to upload a 40 second video which was going to take over 90 minutes. Overall a very good place to stay.

    4
    « One night stay »

    Needed a last minute additional night to stay in Poway and Best Western was able to accommodate. This hotel is smaller, only 2 floors, and needs some exterior updates, but the room was very clean, the bed was comfy and the bathroom was very clean. Too bad the toilet was way too close to the bathroom door, you had to shut the door to use it. The sink was semi-clogged and the water pressure in the shower could have been better. Decent selection for breakfast. All in all, the need to stay somewhere for one additional night was adequate at this Best Western.

    5
    « Great Stay in Poway »

    I always use this property when visiting family in Poway / San Diego. Friendly staff, clean, comfortable rooms. easy parking. I have used another brand before, but this BW does the trick for value & location, NO complaints.

    5
    « Best Western Poway »

    Excellent motel and great staff. The rooms were very clean and we enjoyed relaxing by the pool with friends. Breakfast was very well presented....very clean and organized premises. Staff were very helpful and they warmly greeted us each time we entered the lobby or breakfast room for coffee.

    2
    « This Best Western is the Worst Western »

    I usually enjoy BW because of the value and the overall experience. This is the worst I've experienced. I wish I would have paid more and stayed somewhere else. It is a zoo of rowdy people - my room was run down and smelled. I ran the air conditioner 24 x7 to mask the smell. I will never stay at this BW again at any price. Special bonus for us was the drunk pounding on our door at 2 a.m. to get in because he could no find his own room.

    3
    « Overrated »

    This motel is OK for a budget option. Small rooms, thin walls and floors, safe in the open on the floor and problems with wifi service, but clean, reasonably priced, comfortable bed , small fridge and microwave, iron, good TV and decent breakfast. Good value overall,, but they need to fix the internet service problems. Busy street... get room in back.

  • 3
    « Survey »

    Not the cleanest place. Room was fully stocked and provided internet access and AC but if you have allergies and prefer clean towels, this is not the place to stay. Perfect locations, in the middle of everything and quiet for the most part.

    2
    « Gone down hill »

    We stayed in this hotel in 2014 to attend a family wedding. It was old but clean so when we went back this year (2015) we stayed there again. Unfortunately it wasn't the same. The toilet in the bathroom was dirty! I actually had to clean it to get the grunch off the back of the toilet with a Lysol wipe. There was a kitchenette in the room and I could smell mildew. The fridge kept freezing everything we put in there and there was no way to turn it down. They didn't clean our room one day and we were gone pretty much most of the day. The manager or owner of the hotel was yelling at her staff member in front of a guest and his family, even one of our family members could hear it from the second floor. They do offer a continental breakfast and it was good again this time, however when we were in the room getting our meal the manager/owner of the hotel walked by me on the phone and didn't even smile at me or acknowledge me. She was just getting her own food/coffee and was talking to whomever on the phone in the lobby for all of the quests to hear. it wasn't a pleasant conversation. I sounded like she was talking to a bank and saying she didn't have access the that account. I heard it all! My husband looked over his shoulder at her and then back at me and said," Don't they have an office they could use?" Every time we went to the pool there were never any towels available or left. Last year we had a great time and the staff were lovely. This year it seemed no-one cared and they were just doing their time. So sad because we had 10 rooms booked last year and 4 rooms this year, but we will not be back. Sorry BW you blew it.

    2
    « not so good »

    issues with door key, load guests ... unprofessional owner behaviour ... never any towels at the pool side ... made service is a hit and miss .. rooms could be much cleaner we loved the location and we had several family members staying at this hotel.. and a few never had made service daily no fresh towels and ran out of towel paper .. really WOW

    2
    « Disappointed Stay »

    I would not recommend this Best Western. The price does not fit the quality. My family and I went for business and leisure and it is definitely not a place to enjoy your stay. The room was small and we were greeted by a spider and moldy smell. I always enjoy stays at Best Western, but this is a misrepresentation. I honored first night and then canceled other 3 nights. Sorry

 

Getting to the hotel ...

All directions
·From: Highway 15. Exit on Poway Road. Travel east for approximately 4. 5 miles. The BEST WESTERN Poway/San Diego Hotel is on the right, two blocks past Midland Road.