BEST WESTERN Plus Barclay Hotel,  Port Alberni

4.5/5  - based on 355 guest reviews.
4277 Stamp Avenue, V9Y 7X8, Port Alberni, Canada - See map
+1 250 724 7171 +1 250 724 9691

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Indoor pool
    Indoor pool
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 355 traveler reviews
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When searching for the perfect Port Alberni hotel, there's no reason to look any further than these unbeatable accommodations. Lodging in Port Alberni can be tough. You deserve both a wonderful price and stellar accommodations. Get the best of both worlds at this Port Alberni hotel. The customer service is unparalleled, the location is divine, the value is unbelievable, and the services offered are nearly endless. This Port Alberni hotel is the central hub to many activities on the west coast. We offer the largest convention area at this full-service hotel. Catering is included in our full packages, so if you're putting together an event, it's a breeze. Many employees of Catalyst Mill and Coulson Mill host special events here. Other hotels in Port Alberni try to keep up with the standards we've set. However, there's no other place that offers the variety of services and perks that we consider "just how things are done". There's a bevy of events going on year-round near your Port Alberni hotel. Check out the Drag Racing Annual Event, the Salmon Festival, Mclean Mill Tours or golf and fishing. A day on the waters is the ticket to a relaxing trip. Hitting the greens below a sunny sky is a must for relaxing on any trip. There's no shortage to the bounty of Mother Nature near this Port Alberni hotel. Whether you're traveling on business or pleasure, you deserve a little pampering. Consider these deluxe Port Alberni accommodations your home away from home and get ready to relax. Book your unforgettable stay at BEST WESTERN PLUS Barclay Hotel for a vacation that will set the bar high!

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Room 1

Guest reviews


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based on 355 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
159
Verygood
 
153
Medium
 
33
Poor
 
6
Horrible
 
4
Business Business 88
Couples Couples 112
Family Family 103
Friends getaway Friends getaway 25
Solo travel Solo travel 20
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Barclay Hotel,Port Alberni
  • 3
    « A quick night »

    It's a bit loud. Room was clean, staff was very pleasant. Bathroom was decent. Overall pretty good nothing to complain about. We basically just slept and moved on. We didn't use the pool or restaurant. Lots of parking.

    5
    « Entire stay »

    We have stayed in many hotels over the years and this was by far one of the best. The staff couldn't do enough for us. The rooms were immaculate everyday. The registration desk was more than accommadating. We will definitly stay there when we return to Port Alberni, BC.

    4
    « Great Hotel, in a fun city, and makes it easy to go to Pacific Rim Park and other Western Vancouver Island regions »

    Best hotel in Port Alberni, it is central, making it easy for walking, restaurants, stop off point, and travel point. Hospital visits would be one of the few things far away. Rooms, service and all other parts of the hotel are definitely Best Western. So can't go wrong. Only short coming is no breakfast with room, you need to either book that rate, or use the on-site restaurant. Which isn't bad, but still not the normal you expect from this chain.

    5
    « Surprisingly Nice »

    We had expected this hotel in Port Alberni to be merely okay, but found it to be clean, comfortable, well-equipped and well-staffed. The reception staff were professional and politely friendly. The room was spacious and comfortable. The restaurant was cheerful and clean. We would definitely recommend it whenever possible.

    2
    « Disappointing »

    We decided to stay the night at the last minute after a long day of travelling. We've stayed here before so we had no worries about staying again. We check into our room which was very musty smelling. The beds were very hard and uncomfortable, and I ordered breakfast in the morning and it was AWFUL!!! The bacon was so over cooked or "nuked" that it literally fell apart when I picked it up. (Did not eat it)the hashbrowns were not fully cooked (did not eat them) so I basically had toast for $13. Big disappoint because the restaurant used to be very good. The wifi was absolutely horrible as well, I just gave up and stopped trying to surf on My iPad. It was THAT BAD. Was very disappointed in the entire stay, nothing nice to report at all

    4
    « Unexpected comfort »

    Nice large, clean, accessible, comfortable room; dog friendly too with waterfront walking area across the parking lot!. Stayed two nights here as base camp for day trip to Pacific Rim NP. Given the chance, would return to this property (even with the gazillion traffic signal aggravations on Hwy 1. north of Victoria)

    5
    « Best in Port Alberni »

    I highly recommend this hotel for several reasons.This Best Western Hotel is perfectly located in the heart of Port Alberni. The hotel itself is clean and modern, rooms are spotless, the breakfast area is large and airy and there are numerous breakfast choices. The staff at reception were very friendly and extremely accommodating. We had chosen the room package that included a trip on the Frances Barkley but unfortunately, there had been an error in sailing dates. The manager very quickly sorted things out and without hesitation,compensated us for the error. You don't often get that kind of service! (Note that there are both indoor and outdoor pools.)

    4
    « A very comfortable and convenient place to stay »

    Great location, free parking plus the bonus of an LCBO store on site. Comfortable queen size bed plus sofa in our large room and two doubles for our travel companions ensured a good night's sleep for all before our early morning breakfast (huge and delicious) preceding our day trip on the Frances Berkley down the inlet to Bamfield. Staff pleasant and helpful from the minute we walked in the door to the minute we left after our short stay. Thank you.

    4
    « Good for a quick rest »

    I spent there just one night, the room was big enough and clean, the restaurant is small but you can enjoy a beer watching sports. The Wi-Fi was not son fast. It was a rainy and cold day so we could spent some time in the swimming pool.

    4
    « Nice hotel »

    We only stayed here one night. The room layout was great with a queen bed and a sitting area with a sofa. Since we were travelling with anther couple, the sofa was great to visit. The breakfast in the dining room was tasty.

  • 4
    « Great Hotel in a small town »

    It was a pleasure right from walking in the door the desk staff were very friendly. Our room was as we requested. The recent renovations to the hotel are tastefully done. Comfortable beds great wifi though out the hotel made our stay.

    5
    « Wedding »

    We enjoyed our stay very much, the wedding ceremony was beautiful ... Our room was very nice with a lovely colour palette. The service was amazing and the front end people were very friendly and helpful..

    4
    « saw the black bears »

    Greeted on arrival and found a room on the 1st floor.hte staff were very helpful and nothing was to much trouble to them.The breakfast was a real treat in the dining room and a 1st class service.Nice clean rooms and hotel kept tidy in foyer

    4
    « Great hotel »

    Quite impressed with this lovely small town hotel. Modern & well kept, with great WiFi, heat controls and bathroom. The cafe for breakfast is fine, but the bar could use some improvements. Close to some very nice restaurants. Will definitely be back.

    3
    « Great Facility...Dining Disaster! »

    Honestly I wasn't expecting much when booking a hotel in Port Alberni. Limited choices and hundreds of families booking in for a hockey tournament. Can you say...COMPLETELY surprized!? Barclay Best Western - very nicely renovated exterior, well-stocked and reasonable priced liquor store conveniently attached. Interior very well appointed with a business centre, free wireless and clearly a quality renovation. Rooms were very well appointed, fridge, in room climate controls, 32" LG TV and extensive cable selections. Comfortable beds and nice sheets. Marble topped bathroom counters, modern cabinetry and AWESOME water pressure in the shower! Now...for the "less-good" part... Checking in - one fantastic, upbeat, helpful, informative woman on the left - dower, cryptic, less helpful GM on the right. Yup...got the GM, Why did I feel like I was doing him a favour handing over my credit card? Totally the tale of two experiences - all of three feel apart behind the same counter. Wished I waited...and gone left. FIASCO - Sunday morning breakfast! Thanksgiving weekend...at least three hockey teams (and rumour has it a wedding party) booked for between two and three nights. Would you not look at your room load and staff your restaurant accordingly??? Seriously - there was one server and an expediter when we arrived. Clearly the department head didn't anticipate having a full restaurant for breakfast. Was 15 minutes before we got coffee at our table...15 more for flatware. I physically had to go get the server to have her take our kids orders. In total it was 50 minutes before food arrived - can you imagine how frustrating it was to see your child and a dozen friends (having all just played a hockey game) sit waiting for food for nearly any hour? In our case - we were the first to order - and the last to receive our meal. 15 minutes AFTER the last order came out. I very much appreciated the significant efforts of the office manager who came to the rescue of the two servers (yes another one gratefully leapt into the fray) made in pouring volumes of coffee, getting water and even taking orders. Yes, she was incredibly apologetic and our breakfast was comped (YES - I tipped 20% on what we ordered) - however it was simply not enough. That breakfast coloured the experience of 40+ future hotel-staying patrons in in such a negative way - all for a lack of a third server and some planning on management's part. Not fair to the servers, not fair to the expediter, not fair to the kitchen crew - and certainly not fair to hotel guests. Would I stay there again? Probably - my qualifications to saying "Yes" would be that the GM stay "behind the scenes" and leave customer service to his front desk staff...and either making a reservation at Stamps well in advance or eating elsewhere.

    4
    « Lovely Hotel But Restaurant Service Poor »

    The rooms seem to be recently updated. Ours had a comfortable King Size bed with nice white linens. Very clean. The bathroom was a bit small, with just enough room to move around. Overall we were very pleased with the room. The restaurant staff were not as friendly as the hotel staff, and service was painfully slow. We waited quite a long time for breakfast even though there were very few other guests at the time. There were no offers of more coffee and we had to ask for jam for the toast. The breakfast potatoes were cubes that seemed to be deep fried, not the nice shredded kind. The English Muffins in my Eggs Benedict had a crust so hard on the bottom, they were impossible to cut, almost as though they had been sitting on a warmer too long.

    5
    « Excellent!! »

    From the time of arrival until departure the service was excellent! The ladies at reception were extremely helpful! The hotel was exceptionally clean and that is very important to us!! The food at the restaurant was good! When I complained about our food being cool, it was looked after immediately!! No point in wasting your time trying to find another restaurant as the restaurant with the hotel was very good!!

    4
    « Staff great but restaurant a disaster »

    Hotel staff are amazing. Hotel is clean and well taken care of. Unfortunately the restaurant is a disaster. Had pancakes and asked if the fruit, strawberries were fresh. Waitress assured me they are, we they were not. Mushy, disgusting strawberries. Is it that hard to cut up fresh fruit? Anyways, when I brought that up to the waitress she was still adamant they are fresh strawberries which begs me to question if she actually knows what fresh strawberries look like. Either that or she doesn't care about her customers. My advice, go out and eat somewhere else.

    5
    « Barclay Stay »

    My wife and I stayed one night at the Barclay and would highly recommend this hotel. The staff at the desk were very pleasant and efficient. The room was clean, quiet and very nicely laid out with a comfortable bed. We would definitely book this hotel again when staying in Pt. Alberni.

    5
    « A Great Place to Stay »

    Port Alberni is a medium-sized town on Vancouver Island, smaller than either Nanaimo or Victoria, but conveniently located for touring the whole island. The BW Barclay Hotel offers wonderful service, comfortable and well-appointed rooms, enthusiastic and helpful staff, good parking, a great restaurant for breakfast to get the day started, and a fine lounge to wrap the day up in. There is a pool and fitness room, and great service in all respects.

  • 4
    « Rainy night in Alberni »

    Once again enjoyed our stay here, front desk staff helpful and courteous. Room was well appointed with all the amenities needed. Good linens and very comfortable beds. A nice stopover on our way out to the West Coast and Long Beach.

    4
    « Great hotel and stay »

    The staff throughout the property are very friendly. Has all you need in one convenient location. Besides the usual amenities of a Best Western Plus there is a restaurant, bar and liqour store. Found it to be a great central location for where I needed to go. Will definitely stay here again on any other business trips and hope to bring my family for a leisure trip one day.

    4
    « Excellent choice »

    The hotel was in excellent shape and kept very clean. Staff were very helpful and friendly. They went out of their way to help us and did so cheerfully. We can highly recommend it to anyone wanting to stay in Port Alberni.

    4
    « West Coast Tour »

    Checked in without reservations on a rainy evening, although quite busy at the check-in the staff was very helpful and all went seamlessly . Got a nice top floor suite , away from the busier rooms as there was a 'fundraiser/convention' going on at the time. Very nice, clean rooms, well appointed and good value. Conveniently located, would recommend!!

    5
    « A comfortable stop-over on our way to Tofino »

    Our room was clean and comfortable. Staff was extremely helpful and the check-in and check-out was smooth. The restaurant met our expectations and received a discount for breakfast. Overall a very good experience

    5
    « Business Stop Over »

    This was the nicest looking room and Hotel, I have seen in a long time, well put together and very comfortable. I was quite impressed!!! Unfortunately is was just a quick trip for me, business only. So I missed out on enjoying the lough etc. Thank you

    4
    « Good value »

    We found this hotel to be quite nice to stay at. The staff is very friendly and helpful, both at the registration desk and the restaurant and Sports Bar. Food is quite good, they even offer a service to order a lunch the night before, you just pick up early in the morning and head out to the golf course! Very clean rooms and comfortable beds. Would definitely recommend this hotel to others.

    4
    « A very nice stay in great rooms »

    The hotel is a bit dated on the outside looks like a 70's design; however the entrance lobby is very large and in a 70's colours of dark wood and yellow creams. Everywhere very clean on the ground floor areas. Great check in and door keys that actually work. Just a hint of cleaner odour in the air and that sure beats dust and mold . Rooms were fresh new bathroom fixtures and finishes which was very nice. The hvac all worked very well and seemed new as well. Could not ask for more for the room or friendly service. Now the dining room was the low point. Very tired decor, the food well they tried so hard and yet was tough salad made up hours earlier I expect, and the meat and so on really dry. I need several cups of coffee to get what I could eaten and finally gave up. Maybe that is why there were very few people eating in the very large restaurant. However I stayed to be close to work and needed a good place to rest and got it. Great place in Port for sure.

    5
    « Visiting family »

    A very nice location that is central to everything we needed. Staff at the hotel were friendly and helpful.The room was clean, tidy and comfortable. Lots of amenities to use, pool, sauna and hot tub. Would return to this location next visit.

    1
    « Discrimation at its worst! Brutal!!!! »

    The absolute WORST customer service! I had stayed there with my son's lacrosse tournament in May, and had a great experience. Called just now to book a room for my son and I for a hockey tournament, and was told that my son isn't allowed to stay there because he plays hockey! Needless to say I will never stay at this hotel ever again nor will I ever tell anyone to stay at this hotel again!!! Discriminating against a family because their son plays hockey is absolutely ridiculous, just because there happens to be a tournament in town.

  • 5
    « Excellence Customer Service »

    Registration and other staff members were friendly and effective. Room are comfortable and clean. Registration staff made checking in and out easy. Was acknowledged by my last name on my second stay. Excellent value

    5
    « great little hotel with good amenities »

    Very comfy beds, small but fresh clean rooms. Had everything you need on the grounds: liquor store, hotel restaurant & separate pub. Would stay here again if we were in Port Alberni. Friendly & helpful at the front desk.

    5
    « Charming place »

    Our family of 5 stayed here for one night and we all loved it. Charming hotel with great location, very clean and extremely friendly staff. We loved the décor and atmosphere of that place. It offers outdoor pool which was closed due to the rain, indoor Jacuzzi and sauna. What a lovely place!

    5
    « Great Comfort »

    The entire staff work to make stay great. Room was very clean with a great bed and pillows!!! Room was extremely quiet with next to no noise.They have a great pub and restaurant on site. I highly recommend a stay here if coming to Port Alberni.

    5
    « Perfect weekend in Port Alberni »

    the Barclay Hotel is a great hotel.....warm friendly welcome, lovely clean room, great bed...the restaurant breakfast was perfect.....met the owner in the elevator and he asked how things were going....yah......plenty of parking, a full service hotel...

    5
    « Great location for central base in Vancouver Island »

    Hotel is very good in all aspects, what you would expect from Best Western. Facilities are very good, location is quiet, some road noise but minimal. Note, breakfast not included in rate here but you do get a 20% off voucher to use. Breakfast menu very good, look for the special. Location is excellent for a base to travel in Vancouver. Island. Whilst here be sure to visit Victoria Quay, it is just a 10 minute walk from Hotel, directions from Hotel. We managed to see a black bear and bird life, we were there at high tide, suggest low tide would be even better.

    5
    « Relaxing visit »

    Port Alberni best western is a very nice place to stay. We had a great visit, it is a great hotel, freindly staff and comfortable beds. The food in the restaurant was great. They take pets too. The Salmon Derby was on and the town was jumping.

    4
    « Comfortable and Helpful Staff »

    This hotel is located near the waterfront and is comfortable. The staff is very helpful. Unfortunately the ventilation system is poor. The windows do open, so much of the time this is not an issue. We did not use the restaurant or bar, but both look inviting. I would use this hotel again.

    5
    « Barclay hotel Port Alberni »

    Newly updated and very clean. Restaurant food was good with great service. Place is easy to find and close to all interests and shopping. Did not use the pub but it was "the place to go" for a drink according to family.

    4
    « Fine hotel »

    We only stayed for one night and arrived late but got a nice big room. Everything was fine nothing to complain about. Had a late dinner in the pub / sports bar at the hotel. Food was ok but a bit ordinary but it was a sports bar so I didn't expect much better than this ??

  • 4
    « Comfy hotel »

    Stayed one night at the hotel. Located close to the canal it's a little far away from the city. Spacious room with refrigerator coffee maker and the usual stuff. Noticed that modern era is in the room - there is an USB outlet in the bedside lamp to charge your phone - cool! Comfy beds for a good nights sleep. Room was clean and tidy.

    4
    « Very comfortable »

    We stayed at the Barclay because we wanted to see Tofino, but didn't fancy the 300k round trip by road with limited passing opportunities. So we took the boat instead. It's a very comfortable Best Western. I can't point to anything to particularly compliment them about, but equally everything seemed to be as it should be.

    4
    « Quite nice - two night stay »

    This was a decent stay while doing some fishing in the canal. Good staff but for one sour apple in the group when checking in, didn't know why as those of us waiting to check in were not making any fuss. (Canadians are very polite) Also had a problem with the key entry system but that was fixed by John (good job) after 5 trips to the desk for "new keys". Room was good, clean, spacious. Noisy heater/ac. Walls are thin so a noisy neighbor would definitely be an issue. Was unable to try the restaurant as it didn't open before I would leave in the a.m. Refrigerator (small danby) was noisy, warm and could not be adjusted for temperature. This place has a confusing fire escape system - i like to take the stairs but you can't do it here. Also, it is a maze getting to the pool - never made it.

    4
    « Clean, comfortable, convenient, quiet »

    We stayed overnight and wouldn't hesitate to book again when we're in Port Alberni. Our room was spacious, clean and comfortable--as they have been at all Best Western hotels we've stayed at. Breakfast at the Stamp Cafe was hearty and reasonably priced. All staff were friendly and helpful.

    5
    « Nice one night stay. »

    We stayed one night here on our way from Tofino to Nanaimo and ferry to Vancouver, in August 2016. Room was clean and spacious for us, hotel staff at front desk were very nice and helpful, restaurant on the main floor was very nice for both dinner and breakfast the next day, Both dinner and breakfast portions were huge! More like USA portions. We could not finish all that food. There was also a bar next to the restaurant, which is convenient if you are staying there and want to have a few drinks in the evening.

    5
    « 5 star for Port Alberni »

    Stayed her twice in the past few months in a King room which was a good size with a mini fridge, microwave and super comfortable bed. Both rooms I stayed in were very clean, quiet and air con worked great. Enjoyed the outdoor pool for refreshing swims on hot days. There is a restaurant and small pub in the hotel and a liquor store attached. Ordered room service a couple times from the hotel restaurant... food was okay, nothing special. Missed the free hot/cold breakfasts that all other Best Western+'s I've stayed at offered. They do offer 20% off breakfast only in the hotel restaurant for guests but... it's not the same. Overall, a very nice hotel with friendly, professional staff and nice decor. I think the decent sized outdoor pool is a real bonus... especially in the Alberni Valley where it gets super hot in summer. I would stay here again and definitely recommend to others. Note: both times I stayed here this summer (July & August) the hotel was full/no vacancy. So good idea to make a reservation... especially in the summer months.

    4
    « Clean central hotel »

    A very clean and tidy hotel, small liquor store attached, very helpful bar lady Kam in the sports bar where the food was reasonably priced and plentiful with lots of Televisions covering just about every sport one could imagine. The bed rooms are very clean and functional, very comfortable mattress, our only negative would be one can clearly hear other guests doors and plumbing.The Staff at reception were very pleasant and overall a good stop over.

    4
    « Great Room in a Nice Hotel »

    We stayed one night on our week trip on the Island. A great hotel that was both clean and modern. Small liquor store attached. Staff at check in were great. The place was full the night we rolled in so most definitely would recommend a reservation.

    5
    « Great hotel »

    We spent one night at this BW hotel on our way from Tofino to Nanaimo. Overall we had a great experience, the rooms were big, clean, and comfortable (each of our rooms had 2 queen beds plus a sofa bed), and the staff were very professional and friendly, and helped us with all our requests.

    4
    « Pet friendly »

    Nice hotel, we stayed here for 2 nights. Very friendly staff and decent rooms. Restaurant downstairs was nice too. Hotel had a good size pool, only negative the sauna was not working and the pull out couch was not very comfortable all that aside, Would stay here again.

  • 5
    « service oriented »

    We were thrilled with the service and cleanliness of this hotel. We were unable to stay in Tofino, and chose Port Alberni-Best Western. Very good choice..great meals and employees were very helpful-information about the area, Tofino, things to do and places to eat. Delightful

    5
    « Comfy rooms »

    our room was very clean, the pool is beautiful, the restaurant was just average and a bit overpriced, the service was average as well. The pool is a great addition and the gym facilities are nice. Location is okay.

    5
    « "Home away from Home" »

    We stay at the Barclay several times a year as we frequent Sproat Lake in the summer and have business in Tofino. We sometimes plan our stays on short notice and, on all but one occasion over the last few years, they have been able to accommodate us. Every aspect of our stay, from check-in to check-out is a pleasure and the rooms are clean, VERY comfortable and exactly what we need.

    5
    « Drag Racing on STAMP Street. »

    We stayed 2 nights at the top end of the Temporary Street Drag Race track and it was AWESOME ... Great view of the action for "Thunder in the Valley" Great Beds , Clean Rooms ... No Breakfast ( 20% off in the Restaurant )

    5
    « Super Comfortable Beds »

    Arguably the best hotel in Port Alberni. Great for a few days stay. Modern amenities, super pleasant staff, and super comfortable beds. Nice restaurant with great breakfast. Didn't use the pool so can't comment on that. Highly recommend staying here

    3
    « Clean, quiet reliable hotel »

    This hotel is exactly what you would expect of a Best Western. The bed was very comfortable and I slept great both nights. Great to have Seattle's Best coffee but bring some creamer or milk as only Coffee Mate is provided. Glad I brought my own pillow as these ones are a bit lumpy, but the sheets are very good. Front desk staff were good but the restaurant staff were not great. Left me standing at the front desk for over 5 minutes even though three staff saw me standing there and then went into the back to chat and put dishes away. I left to go somewhere else.

    4
    « A good bw »

    Port Alberni is not a place you should see, but if tofino is fully booked its a good place to start. This best Western is very nice, clean, good rooms, friendly staff, parking place with more then enough space. Wifi could and should be better. The inpanded restaurant is great, a plus!

    5
    « Great place to stay »

    Clean, relatively quiet (could hear showers running, etc. in other rooms), and they seemed to have lots of little extras to make sure the stay was comfortable. Seemed to be close to the center of town, loads of parking and staff were very friendly. Cost was rather high, but would consider staying there again.

    2
    « Disappointing Help from Management »

    The air conditioner in our unit did not work. Maintenance was sent up and said "I cannot do anything I am just the janitor". I asked for a credit off of our bill due to a bad night's sleep. The manager who didn't even bother coming to see me offered me $25 - very disappointing experience given that everything else about the hotel was fine. Thankfully I won't have to sleep there again; hopefully, you can avoid the same experience.

    5
    « Only Good Things to Say »

    Every member of the staff at the Barclay was amazing! We couldn't thank the office staff, the restaurant staff, and the cleaning staff enough. We've never been treated with such kindness and concern at any hotel in the past. My 91 year old dad and 86 year old mom were so well taken care of by everyone that I don't think they wanted to come home with us!! The hotel is also spotless and the food in the Stamps Cafe is delicious.

  • 5
    « One Night Stay »

    Best overall service I've experienced in a hotel. Everyone from front desk, to bar staff, restaurant staff, and housekeeper. Made us feel welcome in a genuine way, a friendly way, not just from some customer service training handbook. Rooms were immaculately clean, with solid ammenities. Food in bar and restaurants were good portions, hot, and delicious.

    3
    « Beautiful place but... »

    Me and my boyfriend stayed here the weekend of Canada day the hotel was beautiful even the room so were happy to have a good night sleep after a busy weekend. It wasn't until we went to bed that we had the hardest time sleeping because the mattress was so firm and hard that we couldn't get comfortable so got very little to no sleep that night plus had to drive back up island the next day. The next morning when we awake not only sore but with lack of sleep we noticed while searching the whole hotel room that there was no coffee filters or coffee for the morning after struggling to find a plug for the coffee pot it was a small but minor disappoint. I rated this hotel average as all the people in house keeping were friendly and nice just the bed was way to hard to sleep on.

    4
    « Pt Alberni has lots to do »

    Central to everywhere, lots of parking, quiet. There are lots of gentle hiking trails nearby and lots of hard climbing trails. We could see the water from 5th floor. The quay has a new aquarium with touch ponds that are filled with local ocean life, collected from the local waters, Definitely must see for $5.

    4
    « Family Wedding in Port Alberni »

    We stayed at the BWP Barclay Hotel because it is well located and a well respected Hotel in Port Alberni. While filling in time prior to the wedding festivities we walked to the waterfront Quay Drive and admired the waterfront near the Canal Marina in the morning. It was a delightful stroll along the river and on the Quay, so close to the Hotel. Our room was well appointed and very comfortable.

    4
    « Nice facility, centrally located. »

    The facility has lots of parking. The lobby & rooms all seem fresh and updated. Our room was very clean and came with a queen size bed, pullout couch, small fridge. It also had all the amenities in the bathroom including a hairdryer. The bed itself was on the hard side, so if that is a factor then longer stays would be wise to ask if any rooms had pillow tops. (Queen size, Non-Smoking room did not have pillow tops). There is a restaurant & sports bar which have the same menu. We opted for the sports bar and really there was pretty much every sport on all the tvs for every enthusiast. The food was better than most pub food and they did have a nightly drink & food special. We did not use the pool, but we did see others using it and it looks like a fine pool for summer as it is outside. I would stay at the hotel again, though I would ask if they had different mattress options in other rooms. which is the only reason I gave it a Very Good instead of Excellent.

    4
    « Very comfortable & beautifully clean room. »

    We spent one night here in a large very comfortable room which was spotlessly clean. King size bed had very good quality linen and the room was attractively furnished. The bathroom is small but also spotlessly clean and equipped with everything required. The room had coffee maker, fridge and microwave. We had dinner and breakfast in the cafe, both meals were good with friendly service.

    5
    « Clean facility - great launching pad to local sites! »

    While I was here for work related activities, this location offered relative closeness to the Tofino and/or Ucluelet areas in the form of day trips. The hotel itself is very clean and comfortable. Front staff are extremely helpful and competent. Rooms were decent size and well organized. The bar/restaurant offered decent food selections and reasonable prices. This hotel is close to most well-reviewed restaurants as well as both main piers in Port Alberni. Would definitely stay there again, if ever in Port Alberni.

    5
    « Great Hotel »

    We have stayed at this hotel 3 times and highly recommend it. Staff is very friendly. It is very clean and the rooms are decorated very nice. It was quiet and had a great nights sleep. It has a great breakfast and a nice bar/lounge area.

    5
    « Excellent, friendly service »

    Your staff, both at the front desk and in the restaurant were pleasant to deal with, helpful with directions and always smiling. Great place to stay! Rooms were comfortable, the only thing I would have wanted that we didn't have , was a microwave. But that wouldn't stop us from staying there, or recommending it to others.

    5
    « Great spot! »

    Stayed here on way to Tofino. Great value. Clean, quite and great value is what we look for and it's what we found. Staff was very friendly. There was a lot of people fishing in the area which added to the location. I would stay here again in a heartbeat.

  • 5
    « Great Wedding »

    Wish the weather was a bit warmer so we could have used the pool but enjoyed our stay and found the staff very accommodating and the room was quite even though we have the window open. Enjoyed the wedding banquet every thing was perfect there.

    4
    « Good nights sleep »

    This was a good final stay on our way home from Bamfield fishing trip. The hotel staff is very friendly and helpful. The rooms are large and have a fridge. Breakfast was very good with a 20% off coupon even better. I thought the price for a basic room was a little bit high for the area.

    4
    « comfy bed, great pool, substandard AC »

    This hotel has been kept up nicely. The rooms are kept well with good furniture (including comfy bed and hide-a-bed) and bedding. The pool is outdoors and was clean and had lots of seating. The only downside was the old heating unit in the room. We turned it down as low as it would go (60 F) and it never really got cool. It kept turning on and off all night, but did not really cool the room (room 414). We still slept well, and the staff were very friendly. I'm sure if it had not been so hot at 33 C it would have been more comfortable.

    3
    « Quiet, clean »

    Nice room, great linens on the beds. Has all amenities- lounge, restaurant, etc. Both meals we had were disappointing (breakfast, evening snack). Would not eat there again, but would stay. Easy to find, centrally located A bit pricey, but not too many other choices Noisey, but necessary, air conditioner in room.

    5
    « Always a pleasant stay in Port »

    I stay only stay at The BWB when I work in Port. It's close to all amenities, clean and well priced. I tend to eat out so I havent dined at the hotel restaurant much, but it seems fine. Oh and the cable(TV) package is good.

    5
    « Very nice property - very good service - very quiet »

    I stayed here for 4 nights a week for 8 weeks while on business. The staff is courteous, friendly and efficient. They will go out of their way to make sure you are happy. WiFi access is very important to me when on the road. When I had an issue with accessing WiFi in a different room, the owner, Peter, personally looked after me, made sure I kept the same room for my stay and personally ensured my WiFi was strong and uninterrupted! I would recommend this hotel to anyone looking for service, dependability, cleanliness and quiet. Bravo Peter and your crew!

    4
    « Very friendly staff, nice hotel »

    Visited for one night on the way to Tofino. The rooms are clean and well equipped. There is a nice sports bar, and a cafe. The pool is small, and the gym is old, but with an effort, you can do a nice workout. A big plus is the sauna and whirlpool... Very good experience indeed.

    4
    « All the hotel staff very friendly and helpful. Special thanks to John the manager »

    Resteraunt food was plentiful and more important excellent quality. the lounge inviting and with all the televisions us sports fans were satisfied. The quality of the rooms particularly the comfort of the bedding and pillows was amazing.

    5
    « Great personalized service »

    I was very impressed with the manager John Quackenbush. During our stay April 31 the hotel had a lot of young families for a soccer tournament. I was quite concerned that there possibly would be noise, I am undergoing chemo treatments and I had a daughter with a migraine and we needed our rest. John personally came and checked on our floor to make sure everything was quiet.when I checked out in the morning he also checked on me to make sure that everything was OK. Hotel was fabulous, clean, bed was super comfortable, staff was helpful and friendly, but John went above and beyond and I wanted to give him recognition for it.

    5
    « Great stay »

    Didn't get a chance to check the lounge but everyone else from front desk to restaurant to housekeeping staff were all smiles so can only guess they were as happy and super to deal with. Rooms were clean, beds very comfortable, they all seemed to deal with the 3 teams of lacrosse players very easily, two different age groups 8 & 9 year olds and 10 & 11 year olds and if course the parents and in many cases other siblings younger and older. Never a cross word, just light suggestions on how they should perhaps slightly change what they were doing, like no bare feet!!!

  • 5
    « Great customer service »

    I received 2 acknowledgements of our booking and a thoughtful "welcome note" after we checked in (they may have been computer generated but still someone took the time). Very helpful checkin staff with excellent advice on where to eat in Port Alberni (our first visit). Beautifully clean property and a very welcome feel to the place

    3
    « Not the best or the worst »

    Beds are terrible. No coffee or tea available on check in. Signing for towels is old school. Miss Best Western free breakfast although you do get 20% off in the restaurant. People were friendly although front line staff were a little harried. Close to or in an industrial area.

    5
    « 3 day visit.. »

    The rooms were excellent. I have stayed here before and would return again. Amenities are all very close and the staff are great. Coffee pot did not work in my room and when I informed them about it they fixed or replaced it in under 20 minutes. In room fridge is always nice and the rooms are always quiet.

    5
    « Port Alberni and Long Beach »

    Great hotel and only 1 1/2 hr drive to Long Beach. The room was spotless and all hotel staff very friendly. we were on the 5th floor away from the elevators. it was very quiet. The quay downtown is beautiful and of course the 28 deg weather made it even better. Stamps Cafe great for breakfast and dinner. The pool wasn't open yet - too bad - I was counting on a dip and some sun afterwards. We will be back - this is the only place to stay in Port!

    4
    « Good place to stay »

    Traveled to Port Alberni on business and stayed at the Best Western for 1 evening. Location is great with lots of parking. My initial reservation was for a double bed room but when they saw I was alone they immediately offered a single which I appreciated. Facilities are fairly modern, shower was good, no street noise and heating and fridge we newer and very quiet. So very happy with the accommodations, parking and service, I will definitely stay here on my next trip.

    5
    « Perfect full service hotel »

    I have stayed at this hotel quite a few times over the years, and I'm always impressed with the condition of the property and the service, considering they really don't have any 'similar' hotel competition, and they could let things slide. At least no larger full service hotels, although there are others with restaurants and such. Excellent service and considerate staff. All good!

    4
    « Enjoyable stay »

    Room was clean, staff friendly, the restaurant had good food and service. The lounge/bar had a good atmosphere and friendly staff. Overall my stay was great and I would stay here again. I would recommend this hotel.

    5
    « Great Hotel »

    Best Western Hotels are always quite good. This particular one is right at the top. Appearance, cleanliness and staff are all excellent. We would certainly recommend this hotel in every way. You can't go wrong.

    5
    « Enjoyable visit, clean room and quiet. »

    I stayed at this hotel on the night of the 31 March 2016 and enjoyed a clean, quiet room. I returned on the 2 April 2016 and stay until the 5th of April 2016, for another 3 nights of comfort accommodations. The rooms were quiet and clean, the meals in the restaurant were very good, and the staff were most accommodating to fulfil my requests.

    4
    « Constantly good »

    I have stayed at this hotel 4 times now. Every time has been very good. The restaurant and pub are both way above average for your average hotel The internet could use some work but it is usable. For Business of pleasure hard to beat this Best Western

  • 4
    « Nice place! »

    Nice hotel, I had a pleasant stay, no issues at all...room was clean and comfy, good location not too noisy, close to downtown. Staff were pleasant, and I appreciated the discount on breakfast at the onsite restaurant.

    5
    « Amazing service and spotless hotel »

    We only stayed here one night whilst travelling and would highly recommend this to anyone. From the moment we walked in we were treated like old friends, the rooms were absolutely spotless and the views amazing. Good sized rooms and the beds were very comfortable. If I'm ever here again I'll definitely be staying here.

    5
    « Perfect two day stay! »

    We spent two enjoyable days at this hotel. The facility is spotless, the staff are friendly and helpful and the rooms clean and comfortable. There is a restaurant on site with good food and reasonable prices. Room rates are excellent value for the dollar.

    3
    « Fishing trip »

    Well this is a nice clean hotel that is well located in port alberni. The restaurant was good, but not anything exceptional. Everything was good with the exception of the free wifi. It was so intermittent as to be nonexistent. Hot tub was nice, but for some crazy reason they don't keep towels down there. Not bad, but not great either.

    4
    « Clean & Comfortable. »

    My check-in was quick & easy as was my check-out. The room was very comfortable & I really liked having a couch and chair in a sitting area. The bed was very comfortable but I find that most hotel duvets are a bit too warm. I l slept with the window open so the freezing air kept me comfortable under the covers and the noise from the road was minimal. I didn't use any of the amenities. WIFI was quick to connect & strong.

    5
    « Excellent stay and great service »

    I have stayed with this hotel a few times and always been happy with my stay. Great service .Very nice, clean and comfy rooms plus an excellent WIFI. Check out the bar.. good food and friendly staff. I definitely will be coming back!

    5
    « Great Service »

    The hotel offered great Service, They had nice and friendly stall and a clean comfy room! We would stay again for sure, next time travelling....and the breakfast special was to die for. So much food and excellent presentation.

    4
    « Very nice hotel but watch out for destination marketing fee »

    Stayed one night. Hotel is clean; staff friendly & helpful. Nice that the manager sends out responses welcoming you when you book & also after the stay. Room was comfortable but we found the pillowcases (not the sheets) & the towels very rough. We had breakfast at their restaurant which you get a discount at. We would have liked that discount to be extended to all meals- not just breakfast. Service was excellent despite the server being by herself (it was not busy though in the restaurant). Food seemed just thrown on the plate so presentation could be improved but the taste was good. I was very disappointed to find after we had left to find a Destination marketing fee added to our bill without any comment to us or notification of it. This is the greatest ripoff in the tourism industry & there should be a law against hotels being allowed to put this fee on your bill. It is NOT a mandatory fee like the GST & hotel taxes are. It is voluntary. As such should someone want to give up money to an unknown organization for some unknown reason they are free to do it as long as they are asked for their agreement- not have it hidden on the bill & people finding out about it after the fact. Shame on this hotel for doing this! I would have expected better. If anyone wants to know about Destination Marketing fees just watch Marketplace who did report on it & the scam it is.

    4
    « Wonderful Stay at the Barclay Hotel »

    I came for business reasons and found the hotel the perfect place to stay. I was there over a weekend. As a single female I felt safe staying there. The staff were exceptionally warm and helpful. The restaurant staff were very accommodating. I look forward to bringing my family to see the wonderful sites that Port Alberni has to offer and of course we will stay at the Best Western Plus, Barclay Hotel. I will recommend this hotel to my friends, they won't be disappoinged.

    5
    « Best Place in Port to Stay »

    I work in Port weekly and my stays at the Barclay make it an enjoyable trip. I enjoy the good cable package they have as I dont have cable at home. It's a nice treat and reaffirms why I dont have it at home !

  • 5
    « Awesome Stay »

    Friendly Staff, home away from home, request they do there best to meet you needs, friendly We have stayed couple times with my grandchildren, Check in and check out were done with smile and knowledge.

    5
    « Very comfortable »

    We were looking to stay in a hotel for three nights. Our room had a couch and chair making it very comfortable. The room was a little small but served our needs well. It was clean and the beds were comfortable. The internet worked well. The attached restaurant had excellent food at reasonable prices. The front desk personel and cleaning staff were very friendly. The location was central and on a main street. we would definitely stay here again.

    5
    « Very Nice! »

    Great overall experience from check-in to check-out. Very good bed with plenty of pillows. Good friendly housekeeping staff that cleaned the room quickly and expertly. Restuarant serve solid food and good prices with good service.

    5
    « Port Alberni Best Western Plus »

    Great place to stay in Port Alberni. Close to downtown and local amenities. Excellent room and staff. Ideal for those attending the yearly High School Wrestling Tournament. Breakfast in café was okay but could have been hotter. The rib dinner in the sports bar was very good. Decent portion and very tender. Good menu variety.

    4
    « Easy, clean, comfortable »

    Quick business trip to P. Alberni, so needed a convenient, comfortable place to stay and here fit the bill. Easy access, seemingly "central", and good amenities - restaurant/pub on-site and a liquor store attached, outdoor/seasonal pool, indoor hot tub and fitness centre, conference rooms with great staff support. All-in-all, an easy, unsurprising stay.

    4
    « Nice little place. »

    Overnight on business. Pleasing exterior well located. But not really near any restaurants. We chose to eat at the hotel, which was fine. Check in was a little challenging. I believe I was asked 4 times if I was a member of the Best Western club! But I got my room and everything was correct. Room was pleasantly appointed, clean and airy. No artificial smells. Bathroom was plain jane, but clean. Shower was good pressure - a must for me! Bed and linens were comfortable. All in all a nice property and would return.

    4
    « Good hotel for travellers. »

    Comfortable, clean room & good restaurant for breakfast. They helped with our subsequent booking in Tofino. Restaurant was closed the evening we arrived for the staff Christmas Party, but they recommended another good place in walking distance.

    4
    « A Nice Surprise »

    We were happy to find this excellent hotel in Port Alberni. The room was spotless with all necessary amenities. We had a king size bed on the top floor at the end of the corridor which I would recommend. The staff could not have been more accommodating. The hotel also has a pleasant dining room. This is an excellent stop between the east and west coasts on Vancouver Island.

    5
    « Delightfully accommodating place! »

    We've stayed at this hotel 2 times with a 3rd stay expected soon. Staff is exceptionally friendly and helpful. Rooms are clean and comfortable. We've enjoyed dinners and breakfasts in the restaurant on both occasions. Food is very good with large portions. Don't be fooled about food quality even if the restaurant appears to be empty.

    5
    « A Pleasant Stay. »

    This was our second stay in the BW Barclay and it was a very pleasant couple of days while we were there for a basketball tournament. The room was comfortable, glad to have the fridge, a very comfortable bed and the updated [?] bathrooms are wonderful. We had 3 meals in the restaurant and each one was enjoyable and affordable....your restaurant staff are so pleasant and made us feel welcome. We would definitely be back when another event calls us to the valley.

  • 5
    « Great service »

    The staff were great - the room was excellent; king size bed, fridge and microwave. We have stayed here before to visit family. This was our best stay yet. The restaurant was closed for Christmas, so the hotel provided a complementary breakfast. Because we are elite members of the Best Western rewards program, we were able to upgrade our room at no extra charge. We met the manager in the hallway and he took the time to ask us about our stay and what he could do to make our stay better (nothing!) Some of the rooms have been recently upgraded.

    5
    « comfortable and clean »

    This is our second Christmas that we have stayed at the Barclay Hotel in Port Alberni. The room is a generous size and very clean. The staff are very pleasant and welcoming. The hotel is walking distance from shopping and good restaurants.

    4
    « Great Stay »

    Our trips to Port Alberni usually include a nights stay here, but this time we stayed 2. Everything is always great, including the restaurant. The only thing missing is having a microwave and utensils to heat up and eat the leftovers from the restaurant.

    5
    « great stay - excellent value »

    very nice good sized suite and excellent service. restaurant was good value, as was the bar. hot tub was perfect after a long day, had trouble with the access card but staff went out of their way to help out. will be staying again for sure!

    4
    « Great base »

    Stopped for three night to explore local area. Easy to get to from the main road and plenty of car park space. Check-in was quite quick as I had already booked in on line via booking.com The room, bedding and towels were all clean, fresh and plentiful. A a fridge, coffee machine and TV were all included. I did eat once in the restaurant but was not overly impressed with it, the food was edible but lacked gravy and decent veg. The smoked mushrooms didn't have a smoked flavor they had a burnt flavor.

    5
    « Rainy outside, Warm Inside »

    This is my second stay in the Barclay Hotel and the second time I was warmly greeted, given great front desk check in and even though there was a Christmas function going on, the guests were quiet in the hallways and the Christmas trees beautiful in the lobby. I dined in the hotel restaurant and enjoyed their food. It is wonderful to have a nice staff there and though I did not pop in to the bar, the laughter and smiles as I looked in still seemed welcoming. I will be sure to stay again and look forward to the wonderful beds and clean rooms when I return again. Thank you, Rose Patterson, Nisga'a First Nation

    4
    « Smallish, Contemporary Rooms »

    I tend to have high expectations of any Best Western Plus: clean, new and with all the comforts of home. This one met my expectations except it doesn't have any kitchenette rooms, only rooms with a fridge and microwave. My king bedroom felt a bit small and cramped. My bed wasn't made everyday. There's a good restaurant downstairs and also a pub. There's also a liquor store attached. The fitness room is big with lots of equipment and weights. There are restaurants within walking distance.

    4
    « Port Alberni Best Western »

    Very nice pub and restaurant. Food was very good. Quiet clean room with good internet and nice view very centrally located with easy access to most of town lots of parking and a beer store in the hotel

    5
    « outstanding »

    We have never encountered a hotel room that was flawless but this one came very close. We selected a inexpensive room since we were simply going to stay the night and be on our way first thing in the morning. Our room was a standard with one double bed. The bed which of course is the key element of any hotel room was excellent?both the quality of the mattress and the and the linen and pillows. The bathroom was small but well organized. We prefer a shower without a tub but in this case the tub at least had a broad flat bottom that allowed you to stand without endangering life and limb. Excellent towels, a good sink and toilet, shampoo and etc and a good quality counter completed the bathroom. Getting back to the room, paintings were actually hung in reasonable locations rather than being obstructed by lamps and so on as is often the case. The one queen sized bed allowed room for a sofa seating two, a coffee table and a single sofa chair?enough to invite friends if you had any in town. There was no desk but the coffee table was fine for brief stints on the computer. The coffee maker was simple and user friendly not the scientific monstrosities that leave you mystified as to there use. There was also a small refrigerator. To complete the picture, parking was ample and free, gym facilities available (unfortunately we didn't use them), the neighbourhood quiet, and the reception desk staff friendly, welcoming and very helpful in every respect. The Stamps Restaurant which is part of the establishment served dinner as well as breakfast?diner food but good. Our servers were very pleasant and helpful.

    4
    « Little to nothing wrong »

    Nice, clean room. Pretty great location. Wasn't impressed with the food in the restaurant but this is a review for the hotel itself. It's NOT a five star hotel but you knew that when you saw the prices. I'd stay there again. I'm not a five star kinda guy.

  • 5
    « great customer service »

    the staff at this hotel are excellent. they are very caring and assist you in your needs. the room came with plastic glasses, but we went to the restaurant and asked for glass glasses and there was no issue in giving us some for the room.

    4
    « Always a great stay at the Barclay »

    I'm in Port on business every week so I appreciate the great staff and clean updated look of the Barclay. Could use microwaves in the rooms so I dont have to eat out for every meal but that's a minor thing

    5
    « everything here! »

    have stayed at this hotel in Port Alberni a number of times. The place is always clean and staff are friendly and helpful with any questions you have about your hotel stay or the Port Alberni/West coast area. like the restaurant is open and has a wide selection of great food right downstairs after a long drive. Hot tub is always warm and clean!

    4
    « Good hotel in convenient location »

    The hotel is located near the highway running between Tofino and Nanaimo. There was plenty of parking. Check in was very easy and efficient. The hotel room was clean and comfortable, though a bit small. WiFi was fast and reliable. Everything seemed to work.

    5
    « Staying in Port Alberni, BC »

    We Stayed at the Best Western Plus Barclay hotel when staying in Port Alberni BC. We always use this hotel and have always had a good experience. They are close to all the activities and near the fish camp we visit. The staff are very good and can answer most questions.

    4
    « Great hotel in a small town »

    I stayed at the BW on a business trip to Port Alberni. I was expecting a small hotel, with the basic services, but this is really a full service hotel you won't expect to find on a small town. Parking is ample and the building is in a great location, close but not in the downtown area. There are a few areas that look outdated, but the rooms are very good, clean and with everything in working order. Free Wi-Fi service, desk, a couple of chairs, good cable selection on TV are just some of the highlights. I did not hear any noises coming from the outside or adjoining rooms. The restaurant has a very good variety of food for all meals and they have room service. Over all a great experience.

 

Getting to the hotel ...

All directions
·From: Vancouver. Getting to Port Alberni from British Columbia lower mainland, you'll need to take a ferry from either Horseshoe Bay, or Tsawwassen, to get to Nanaimo. See www. bcferries. com/schedules/ for schedule information. The Horseshoe Bay ferry arrives at the terminal in Nanaimo and the sailing time is approximately one hour and 35 minutes while the Tsawwassen ferry are at the terminal in Duke Point, 15 minutes south of the city and the sailing time is approximately two hours. The BEST WESTERN PLUS Barclay Hotel is on Stamp Avenue on the left. ·From: Nanaimo. Estimated driving time one hour 15 minutes. Once off the ferry, take the first set of lights and turn right onto Brechan. Con...

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