BEST WESTERN Duke Of Cornwall Hotel,  Plymouth

4.0/5  - based on 842 guest reviews.
Millbay Road, PL1 3LG, Plymouth, Great Britain - See map
+44 1752 2758 50 +44 1752 2758 54

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • High speed internet access
    High speed internet access
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*All public areas non-smoking* Plymouth's most individual hotel and the ideal base for exploring Devon, Cornwall and The Eden Project. One AA rosette for fine food served in our elegant restaurant. All bedrooms individually designed. Closest hotel to cross channel Ferryport. Enjoy your stay.

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Room 1

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BEST WESTERN Duke Of Cornwall Hotel,Plymouth
  • 2
    « Refuse front facing rooms on the weekend »

    Visited for a one night stay, needed an restful night as scuba diving next day. Unfortunately although our room was beautiful and spacious it was completely unfit for purpose with the noise levels outside. There was a party on downstairs in the hotel, music until midnight, then extremely high levels of traffic noise but the worst part was the drunks from the pub and clubs who were screaming, shouting, wolf whistling until 4am. Sleep completely disrupted all night and I'm sorry this is not what you pay top rates for in a hotel, I felt like I was part of an 18-30 holiday. On checking out the receptionist asked how my stay was and I told her dreadful due to the noise. She did offer to get the manager but I declined as others were waiting to check out and I felt uncomfortable discussing in front of them. All in all you are better off in a premiere inn if you want a quiet night. Won't return feel annoyed at spending the money. Not Best Western standard at all.

    5
    « The most amazing proposal anyone could wish for »

    A very good friend of mine wanted to treat me To an afternoon in the tower with tea sandwiches and cake. The hotel didn't open the tower at this time of year but as I am heavily pregnant and didn't want a baby shower they opened it al up especially which was amazing! I can't thank you guys enough for the experience I had over the weekend it was amazing and I wouldn't change a single Part of it. Now for the second part of my weekend experience. The hotel, best friend and partner had organised another surprise for me! In the very top of the tower my boyfriend came up with our 2 year old son got on one knee and proposed! I was in shock!! It was incredible! I want to say thanks to the staff and owners that made this possible for My friend and partner! But the surprises didn't stop here!! I know right, how could the hotel seriously be any more amazing! As it was the first time anything like this had happened in the hotel me and my now new fiancé we got a free night in the hotel to celebrate and we also got the tower suite! It was amazing! This is something I will never forget and I want to Thank all the people involved who made the whole experience amazing!!!! Thanks once again xxxx

    4
    « Lovely comfy hotel »

    Had a great one night stay whilst using this hotel for The Pavillions - will do this again for another gig. Beautiful old stately building, full of character and history. Parking free but limited - found a space as we arrived early. Check in welcoming. Room small but almost everything there. Some niggles - no facial tissues and holes in the towels but iron and ironing board. Television on outside wall so set at an angle to view so not very comfortable viewing. Bathroom tiny but shower excellent - very steep step out of the bath and would be easy to hurt yourself as shower screens adapted to fit high enamel bath making the step in and out a bit of an adventure. Bed was extremely soft and bouncy so much it felt like a water bed when my husband turned over but slept well. Window open and no noise other than gulls. Wallpaper covers everything and the blinds matched up to the paper perfectly so when closed you couldn't tell what was paper or blind! A break in the wallpaper decor would be nice as it is every where but it sort of adds to the character of this beautiful hotel. Had a pleasant drink and light bite in the bar - got very busy so soon most people were standing. Ballroom holding a function when we returned so took our night cap to our room. Breakfast was a disappointment - not alot of choice or quantity. Scrambled eggs that bounced and smoked haddock that lacked something. Husband's veggie breakfast very disappointing with dry eggs and hash browns. Overall worth a very good but a few little niggles that would not stop us from returning but just need attending to such as retouching chipped paintwork, keeping outside areas free of rubbish that are noticed.

    3
    « Kipper and the corpse »

    First time staying at this hotel as we wanted something close to the Pavillion (and it is very close). Grand looking hotel outside and in, although as others have said is dated in parts but overall good. Free car parking around the rear although not many spaces. Our room (509) was on the fifth floor with good views. Very clean and large with a lounge area and ensuite. Wi-Fi worked very well and two TV's. Bed was comfortable and on a cold night the room was lovely and warm. We used the bar at in the evening and the team there were courteous and helpful. In the morning however we had massive difficulty in getting the hot water to work and then the shower, almost resulting in a scalding accident. Breakfast area was very well presented and the main breakfast my partner had was as ordered and nice. Comments from other tables however was hit or miss regarding quality. I ordered from the menu the 'Whole smoked Kipper', what I had was what I can only describe as a processed prepared Kipper fillet, smoke flavoured (you know the 99p boil in the bag ones) that had then been grilled, awful. Despite eating one mouthful to confirm my feelings, leaving the rest and informing the breakfast team, no response. On leaving we gave the reception staff this feedback of positives which they were pleased to accept and then the hot water and Kipper concerns which there was no response after some prompting we had "I'll let them know", is this the same "them" that have had similar feedback for ages. No, 'we'll deduct it from your bill', etc. Come on Best Western you're almost there. Would I stay there again that's in the air. Smoke me a proper Kipper and I may.

    5
    « Overnight, to go to a concert at Pavillions »

    Room was spectacular, facilities were what we wanted, proximity to Plymouth Pavillions was main thing we wanted, it's about 2 mins walk (if you are going to a concert save £2 cloakroom fee, you are that close). We had a front facing room, not sure how it was so traffic noisy, I looked out and even with just a van and a motorcycle driving past, it sounded like we were on a motorway. Nothing the hotel can do about that really, openable windows being as important as they are.

    4
    « Quirky »

    This is quite a quirky but pleasant hotel as alot of the original features are still on view. My room was well decorated, spacious with a twist of a modern wet room en suite. Close by to the marina it is well situated for sight seeing. My evening meal was soup and a steak nothing special but was tasty especially the duck fat chips which were amazing. Mine was a business stay but i imagine this would also be good for a couples getaway or family stay. The place is extremely big but clean and all staff were very polite and accommodating. The xmas decorations were going up as i left so i imagine it will look very festive over the next few weeks.

    5
    « Really homely and friendly »

    The room was delightful. It had a wonderful view of Plymouth and was really spacious and comfortable. The whole hotel has a timeless charm and the staff are really attentive, friendly and professional. I would recommend it to anyone.

    4
    « Hotel With Atmosphere. »

    A really nice old hotel with excellent helpful staff. Large spacious, beautifully decorated and funished room, it was next to the lift but we never had no problem with it, we also had the window open all night but it was quiet and we had a really good nights sleep in a lovely large comfortable bed. We will definitely stay here again.

    4
    « Wedding night's stay »

    We stayed here on the night of our wedding in November 2016. The staff are friendly and accommodating, allowing us to check in early to help us with timings during the day. The hotel itself is stunning - Victorian-gothic style, with fabulous fittings and furnishings. Our room was spacious, bed was extremely comfortable and we had a lovely stay. Breakfast was included with our booking, we both opted for full English and catering for gluten-free diet was not a problem. Happy to recommend, thanks guys! ??

    3
    « An average hotel with goo location »

    The reception staff were wonderfully helpful but the rooms disappointing! First room offered was immediately next to the lift. Second room offered, supposedly a double, was tiny with the window looking out onto an enclosed fire escape. Finally room three on 5th floor was pleasant size, small window but comfortable bed. Luckily it was at the back of the hotel because there was quite a lot of music playing late into the evening but filtered somewhat by our location over the car park! I wouldn't stay here again. We didn't pay for breakfast having read other trip advisor reviews. Lovely listed staircase but definitely seen better days.

  • 4
    « Nearly very good »

    We had a room at the side of the hotel, so the view wasn't brilliant, but was generally quiet from outside disturbance. This hotel has much more character than many other modern block hotels in Plymouth, and I would happily stay here again at a similar rate - which I was very happy with. We could reach most places in the city with a 10 minute walk, and free parking was a welcome bonus. Given that one night had a wedding party and another had the Young Farmers dinner, we were pleasantly surprised that zero noise came up to the room. Staff were generally friendly, but small things could be improved, for example a more welcoming approach and key cards that consistently work.

    3
    « With a little more detail could be much better.. »

    It is an amazing building and the potential is there. Booked a room for a night. Check in very good and overall first impression good. Parked round back and have to say the route to reception is not a good introduction. Would suggest encouraging people to come in front as it is so beautiful. Back entrance feels like delivery entrance. Room was on 4 th floor and at the front. I would say basic rather than standard as I would hope this level is not what the Hotel wishes to present as their standard . Dated but very clean. Just by painting the room a neutral colour it would look fresh and less 'busy' and 'worn' . But has essentials in bathroom and TV and enough Tea and Coffee.Bed comfy and slept ok but as by lift a bit of disturbance. Didn't book breakfast but we went and had some. Again lovely bright smart room. A few touches such as a standard greeting of 'Good Morning, hope you are enjoying your stay. Would you like tea or coffee' Instead of ' Alright tea or coffee' would appear more fitting of the Hotel and more professional. Breakfast was a mish mash as bacon was dry ( not crispy) and the egg looked like it swam in the oil with the fried bread yet the black pudding was dry and mushrooms neither fried or sautéed . Sausage was great though and why not put beans on plate as the dishes are more hassle than they are worth. Was it worth £25 for 2 ... No more £15 ... would I come back again ... maybe with a special offer but prefer Best Western Lord Halden near Exeter. Oh in the lift the menus have oil marks on them yet have been up a couple of days only... please look at detail as the small things matter !!!!Staff friendly and location great... so the diamond in the rough can be polished with a little effort.

    1
    « Worst stay I have ever had »

    I booked a room here and had the worst night sleep I've ever had, got given a room at the front of the building and all night till 6:30am was constant loud music and banging from a club nearby, also the bed wasn't nice to sleep in at all, also they say you have free parking for there guests at the hotel but they have 72 rooms and only 24 car park spaces so we had to pay car parking on the road side, not impressed at all worst hotel I have ever stayed in.

    3
    « Not to my taste »

    To some, The Duke Of Cornwall hotel would seem very grand- steeped in history celebrating over 150 years. But to me, more used to modern, boutique hotels where decor is up to date this seems very tired and a bit chitnzy. I understand the need to retain the spirit of a bygone age, but to me, it needs rather a lot of TLC. Having said that, my two day stay here was pleasant- even though the bed was a bit spongy. The breakfast was very good and the staff were friendly. Not sure I would come back, as I have no need to visit Plymouth as I am from London. For locals though, I am sure they find this a very lovely hotel- close to all the main stretches of the town and seafront and it does have a beautiful grand exterior.

    5
    « Classic Elegance »

    A beautiful old Railway Hotel, big sweeping staircase, very comfortable large rooms and a breakfast that puts many up market hotels to shame. car parking is tight but have always managed to find a space, and you are only a few hundred metres from Plymouth city centre and best of all Plymouth Hoe (fantastic!).

    4
    « Wedding »

    We all stayed here during our wedding celebrations. This is a very old hotel with some great history. We, as the wedding couple spent our wedding night in the top room watch tower. It had fantastic views over the city and the sea, just wish we could have stayed longer to enjoy it. The breakfast was lovely as well as the service from the friendly staff.

    3
    « Was ok »

    Big historic building, car park is a problem only 30 or so spaces for such a large hotel, breakfast was cooked to order and was plenty staff at hand, wifi was fast and free, had a single room was clean but a throw back to the 60's - other than the flat screen TV with Freeview, £80 bb was about right, I wouldn't stop again as not happy to park on the road etc.

    3
    « Fit for a duke ( once upon a time) »

    stayed with my wife and 2 dogs as one of the nights of a holiday in Cornwall using points from Best Western loyalty card. but whilst the exterior and reception areas may still look quite Grand and fit for a Duke, the room we were given (Dog Friendly) offered very tired and old looking decor both in the bedroom and in the Bathroom/toilet. You are required to pay extra for dogs, so whilst one would not expect the best room in the house, one would not expect something less than normal. The room was of a fair size, and everything worked as expected. The breakfast was freshly cooked and offered a reasonable choice. Dogs are only allowed in the bedroom and not in the bar/lounge area.

    3
    « Best Western updated Victoriana! »

    Lovers of Victorian architecture, John Betjeman among them, have been impressed by the proportions of this building both within and without, but perhaps Best Western's now slightly tired interior decor in 1970s 'faux'-Victorian style has seen its day.. The gaudy wallpaper of the admittedly capacious bedroom I was allocated bid fair to keep me awake at night, that and the scrabbling and cooing of pigeons seemingly from somewhere immediately behind the headboard of my bed....let alone their marching noisily above the ceiling as dawn broke. The Duke of Cornwall Hotel is a real warren of a place, and I wondered if I ought to have laid a trail of breadcrumbs or something in order to retrace my steps in the rediscovery of which of the bedroom corridors was mine. The public rooms are high-ceilinged and both the dining room and the main stairwell boast impressive chandeliers, echoing a bygone age. However potentially draughty the building might be, the welcome shows real Devon warmth, and the food is of a reasonable if not inventive standard.

    3
    « Good Value »

    The room was large and airy. Décor could do with a freshen up in places. Tea and coffee and biscuits provided in room. Friendly and helpful staff. Breakfast wasn't made up of great quality ingredients but there was plenty of choice. Limited free parking on site.

  • 3
    « Mixed emotions about this one »

    This is a grand old hotel and would have been magnificent in its heyday. But it needs some TLC and a good clean. The staff were lovely and did their best - there was a slight mix up with the room a double instead of a twin but rectified immediately and the only reason I mentioned it was that we got to see several rooms. there is quite a disparity in the condition of the rooms - the one we ended up was tiny compared to the first and the bathroom (besides being smaller than my wardrobe at home) had seen far far better days. The dining is quite stunning but why not dust it properly? The dust was about an inch deep on the massive paintings frame - this might seem picky but does that reflect the cleanliness of other parts of the hotel? The carpet on the 4th floor stinks of cigarette smoke. Not nice. Then we had dinner and the food was superb! Delicately sous vided duck breast with fondant potato YUMMMM. But breakfast must be a different cook. The cooked breakfast was obviously bain marie as it appear far to quickly to be cooked to order. Bain marie breakfast is OK but why hide it? So you can see my quandary when reviewing this place. It has sooo much potential but needs firstly a dam good clean and then a fair bit of TLC. So I am afraid Duke of Cornwall you only get a poor rating for the room shame cos the dinner was excellent. Hats off to the chef.

    5
    « Plymouth Pavilion »

    Opposite Plymouth Pavilion, perfect for seeing a show. We have stayed here several times, over the years. Always nice clean rooms, polite, and helpful staff. Excellent full English breakfast. Free on site parking, although a bit tight on space.

    5
    « Lovely charm and large rooms. »

    One of the few buildings to survive WWII with many historical claims. Shaklleton stayed there the night before his departure for the famous antarctic expedition and other interesting historical facts on plaques around the property. Large comfortable room, great soaker tub and separate shower. Walking distance to The Hoe and The Barbican.

    3
    « Could have been so much better »

    We were travelling to France by car on the ferry from Plymouth Rather than take a cabin on the boat we opted to break the journey by staying overnight in Plymouth & get the early morning ferry. A friend recommended the Duke of Cornwall because of the location & when we checked in we thought the hotel had character, probably needs a bit of updating but as it was a Best Western we felt confident of a good stay As it was a lovely evening we walked down the Hoe to the Barbican & had a meal Then walked back for an early night. So far so good. However at around 10:00pm the thudding started - Ok we assumed something going on in the hotel it will end soon However by 4:00 am with the window frames rattling I called down to reception. The Night Manager was very diplomatic & said the noise was from a club across from the hotel He had tried calling them but the number was out of date Looking out of our window all we could see was a small building with no neon signs etc. approximately 200 yards from our hotel with no buildings in between The music finally stopped at 5:00 am we left for the ferry at 7:00 without a wink of sleep, a 6 hour ferry trip & long drive ahead of us. This was on a Thursday night - so hardly a usual party night It is a pity because the hotel has a great location & history & could be a go to hotel for Ferry travellers But it will lose business unless they get this club to curtail it's noise

    5
    « Excellent Hotel »

    A simple overnight stop en route between A & B. A lovely large room, with vast and comfortable bed. A large, well-equipped bathroom. And an excellent English breakfast. I would not hesitate to return.

    5
    « 60S GOLD STOPOVER »

    Booked this hotel as it was near to the theatre,,,and wow we werent dissappointed..Beautiful building..reasonably well maintained.Yes its a little scruffy in places....but nothing bad...Breakfast was good,and the staff in the restaurant were so friendly and had such a lovely friendly feel about the place...Would definately return when in the area.

    3
    « Great building, a few original features »

    Good location, about 10 minutes walk from the Hoe and similar to lots of restaurants & the city center. About 15 minutes walk to University. A handy small car park at the rear. Check in staff were awsome, friendly, efficient & really helpful with local info. The entrance & sweeping staircase are great & the antique lift is really nice. Rooms at ok. Ours was quite small, had a refurnished bathroom with was good, but the bed was really, really soft. In room coffee tea is ok, but basic, no fresh real coffee as is often the case today. Breakfast was a real let down. Buffet was ok, but the cooked breakfast was disappointing. Poached eggs weer rock hard, toast was made from very basic sliced bread, black pudding was cremated. It seems that it had been sitting under a heat lamp for a while. Overall, it's fairly inexpensive & in a good location. Staff all seemed really nice, but not sure I'll rush back.

    3
    « A tired hotel »

    We stayed here while visiting family in the Plymouth area. Our room was comfortable enough, but it was in need of a make over. The bathroom was clean, but the avocado walls made you look sickly green when you looked in the mirror. We also found the room quite noisy with creaking floor boards outside our room (yes, I know it's an old hotel, so I guess the creaking floor boards added to the character of the building) there was also quite a lot of road noise and one morning we woke up to a loud generator noise. We did notice that some of the rooms were being renovated do hopefully all the rooms will be updated soon. We had breakfast one morning during our three night stay, but found it quite expensive so chose to eat elsewhere for breakfast for the remainder of our visit. The car park is also very small but thankfully we were always able to find a parking spot. As a side note, it would be nice if people could parked in consideration of others and not park their car over the marked lines. Especially when parking is so limited!

    4
    « Enjoyable stay »

    We spent 3 nights at Best Western Duke of Cornwall on a bed and breakfast basis. On arrival we were lucky enough the find a parking space in the car park at the rear of hotel, we were a little unsure how to get into the hotel from the car park but some workman from the hotel showed us to the little bridge that took you into the hotel through a security operated door on the 1st floor, this was very handy and saved us walking round to the front door every time. Our room was allocated on the 1st floor as I requested a lower floor and faced out over the back of the hotel, not really a very nice view but there was only a small window and on the plus side it was nice and quiet. Our room was newly decorated and very spacious although a little on the dark side due to there only being one window. The room was spotlessly clean as was the bathroom which had both a bath and a separate rain shower cubicle. Toiletries were provided as were tea and coffee making facilities. The bed was extremely comfortable. Our room also had two comfortable chairs to sit and watch the tv. We found it a little strange that there was only a hanging rail for clothes of which half hung over the space for making tea and coffee, there were no cupboards or drawers other than small desk type drawers in the dressing table, which meant we had to leave some of our clothing in the case. There was also an iron and ironing board in the room. Breakfast was served in the dining room and was served to your table as were tea and coffee and toast, there was a self serve selection of fruit, yoghurts, cereals, fruit juice etc. The breakfast was very good, nicely presented and hot. We had one evening meal in the dining room which again was really nice. We also had a bar snack another evening which we both enjoyed. All the staff at the hotel were very friendly, helpful and polite. I believe the hotel has a resident ghost, which probably explains why my shower came on of its own accord, whilst I was watching tv, I had to run in and shut the doors until it stopped of it's own accord after a few minutes! The hotel is in a very good position, quite close to the ferry terminal and only a few minutes walk to the shops. I would recommend this hotel and will definitely return.

    3
    « Overnight »

    Old and tired hotel, room very basic, furniture showing signs of age, bed a bit spongy but at least I slept, until the room above was either flushing toilet or building a swimming pool the mouse of running water was like a down poor I was expecting to see it come thro ceiling, shower not bad but hard to control. Breakfast not bad and staff quite friendly. It's not a bad hotel and not sure what's available in area that could be better

  • 1
    « Worn out »

    Stayed with a tour group. The rooms were not maintained, toilets did not flush, and the noise was bad. The staff just did not care. They did seem to do a catering/party business. Not a good place to get rest.

    5
    « 60th/30th birthday party »

    I visited the duke of Cornwall for a friends joint birthday party. Beautiful venue and it looked aboloutely gorgeous!!!! Only thing I will say is be warned about drink prices. It cost me £8 for a double disaronno and coke.

    3
    « A lot of history .. and a bit noisy »

    You don't sleep every night in a hotel that hosted some survivors of the Titanic or Shackleton before heading south. Moreover for film lovers, the corridors look like out of "The Shining" movie :) The rooms are small, and a tall guy would have issues with the size of the bed. The windows were dirty and noise isolation pretty bad, so it could get quite noisy. On the positive side there were always cookies and the possibility to make coffee or tea in the room. The bar area was really cozy and welcoming. Friendly staff, so all in all not a bad place for a couple of nights

    5
    « Grand Hotel and Lovely Staff. »

    Stayed at this lovely old hotel for a meet up of serving crew from the now retired QE2 Cruise Liner. The atmosphere inside was old charm and very clean and tidy everywhere. My room was spacious enough for me with the most amazing new bathroom and super drench shower. Everything worked in the room and very clean. My only niggle was mattress had seen better days and lost all its support. The staff were so happy to help and always smiling. Breakfast was plentiful and once again waiting staff were smart, happy and very efficient.

    5
    « Charming hotel but expect traffic noise »

    A lovely room, clean, well appointed with charming decor but during a 3 night stay, I was disturbed every night by noise. Mostly from traffic on the busy road through to the early hours and then from before day break. Plus on the Friday night, noise, I assume from the Pavillions opposite; 'pop music' at 2.30 onwards?.

    5
    « Beautiful building old world charm with a modern touch. »

    A beautiful old hotel. We had a very large room, other places would call it a suite. Modern facilities, retaining old world charm. There is limited onsite parking at no cost which is a bonus. Location is good for CBD access.

    4
    « Location was ideal »

    I booked this hotel through TripAdvisor for my daughter's graduation. The cost of the rooms was very reasonable. We arrived early after a 4 hour road trip and had no problems checking in early. We were able to park in the carpark but that was due to us arriving early as the carpark is small and on a hill. The staff were extremely friendly and helpful. The rooms were nicely decorated (maybe a bit Laura Ashley) but co-ordinated. We were located on the fifth floor, which was quiet. Had a couple of drinks in the bar (very friendly and helpful barman). The location for the graduation was ideal (easy working distance) and also for celebration meal in the barbarian afterwards. We would definitely stay here again.

    1
    « Room not fit for purpose »

    I would always advise to avoid staying in a Hotel where you cannot trust the manager to honest with you! I stayed in room 511 and the shower simply did not work. Water pressure was so low there was only a trickle from the taps. I complained and the Manger looked all surprised and said he would look into it. I said then that I doubted the shower had ever worked as it is on the top floor and without a pump the water pressure was simply too low. I then found another review about this room (511) and the lack of operating shower. I showed this to the manager and all of a sudden he remembered that they had attempted to fix this very problem 2 weeks ago (oddly when the last review was posted). When I asked whether he had tested the shower after it having been fixed he became very vague! It is clear the hotel knew all along that the shower in this room did not work and successfully ruined a very important day for my wife and myself as we were off to our daughters graduation and felt smelly and grubby as we were unable to shower before we left. We were moved to a superior room for the second night where the shower did work, however by then it was too late, our visit had been ruined. I would always advise to avoid staying in a Hotel where you cannot trust the manager to honest with you!

    4
    « Lovely stay for our Daughter's Graduation »

    I booked 3 rooms each through a different booking agency, to get best deal for our family room requirements. I emailed Hotel to let them know of our family booking and was pleased to get prompt acknowledgements. I was delighted with the Hotel for meeting our needs. In particular the breakfast was excellent. We had a nice table for 6 as requested, and received very good attention. We helped ourselves to cereals, fruit etc and had our orders for full English taken at the table. The cooked breakfast was faultless, and my daughter in law's request for Gluten free sausage and toast was catered for well. At lunchtime the sandwiches from the bar were good, I had BLT and that was excellent. Well done Duke of Cornwall for looking after us so well, particularly this week when all Hotels were full due to University Graduation ceremonies on The Hoe.

    4
    « Surprised!! »

    We had a week in Cornwall staying at 2 other Hotels previous to this one. Not knowing what to expect from a large older Hotel. However, our greeting was very welcoming from the receptionist which is always a good start. I was a little apprehensive what kind of room to expect given the age of the Hotel. Well I can honestly say my face lit up as the room had been recently decorated, and it was big with an additional TV/office area separate to the bedroom. We had booked B&B and found the breakfast to be very enjoyable. The location is convenient to the centre of Plymouth and the Barbican with lots of lovely eating places.

  • 4
    « Reunion weekend »

    Stayed for 3 nights with a group. I liked the olde worldly charm but can see a little bit of updating is needed. The rooms were adequate. The staff were lovely, helping us find amusements around the town. Only had the breakfast whilst there & certainly set me up for the day. All in all a lovely experience.

    4
    « Reunion »

    I was part of a group of ex WRNS who stayed here for 3 nights from September 9th. We were all treated very well during our stay. The bar staff were extremely accomodating. Our room was OK for what we needed but nothing too spectacular. We had a view of the car park. Our door cards wouldn't work on several occasions but this was sorted out without any problems. Breakfast was very good.

    2
    « Very Disapointed »

    My wife and I were only staying for one night on the way to Cornwall. I would say that once upon a time this was a very high class hotel, the pity is it's now well past it's sell by date. The public areas are in good condition but the rooms were not maintained to the same standard, the sash windows were stuck unable to close it and with a room overlooking a very busy road it was very noisy. Eating in the hotel restaurant was very expensive there were only four people plus us in the dining room the night we were there, also being charged £11.50 each for breakfast was well over the top. Personally we would never stay there again, surprised as it's a Best Western Hotel

    4
    « Duke Of Cornwall Hotel, Plymouth (Devon), »

    It's an old building, so there may be a few little niggles from time to time, you have to allow for that, one thing I must say, I don't know if all the rooms are the same but mine did not have carpet on the floor, just personal choice.

    3
    « The duke of Cornwall »

    Lovely looking building from the outside . There was 4 in our party and we had two rooms one was lovely overlooking the ferry port and the other was overlooking the car park not so nice .Food was good in the evening and the breakfast was good too .i would go back .lots to see and do

    4
    « Seeing Mary Poppins »

    We like the Duke of Cornwall hotel stayed before , this time we had a superior room I was a bit disappointed with it , I think it could do with a bit of tlc especially the bathroom we normally have a master room but there was none available, my son had a family room which was nice , the grandchildren loved the hotel with the staircases, the breakfast was lovely , hopefully when we return we might see a bit of a difference we visited on the 3 sept 2016

    3
    « Nice enough »

    Lovely looking building from the outside, interior is starting to look a little bit dated in some areas, however, the lounge in stunning. Staff nice and friendly. Main lift in the building is not accessible for wheelchair users (the duty manager had to take the person into the service lift - he was quite happy to do this for us). Great breakfast (but if you ask for poached eggs, make sure you specify how many you want as I was only served with one!) Beds were comfortable and room has the usual tea/coffee making facilities

    5
    « Great place to stay »

    The Duke of Cornwall is ideal for weddings,short stays or just a drink.Charm and good old fashioned service: genuine hospitality! Great bar meals and really friendly staff. Nice for the occasional cup of coffee in charming olde worlde environment

    3
    « Average.... Waiting staff seem unhappy »

    Average hotel and feels tired - was probably grand in the past but much renovation is urgently needed. Breakfast waiting staff looked miserable and unhappy... Never making eye contact.... The host also got very put out when I requested a different table after she pointed me to the middle of the room. I pointed to one by the window and she pulled a face and seemed thoroughly unhappy about my request. I thought it was perfectly normal to ask for a table slightly more out of the way and quieter. I can never understand why some waiting staff object to customer requests, especially when there is no real reason. Surely, a happy customer is what everybody wants?.... Don't think I'll be back...

    4
    « Excellent Hotel »

    My second visit within 12 months and this traditional Hotel was very good yet again. Very welcoming, comfortable room and excellent breakfast. The Hotel is close to the city centre and a shirt stroll to the Barbican area. Thoroughly recommended this Hotel.

  • 5
    « Old english charm. »

    Lovely Hotel in good location,lots of traffic noise,but it was on a main road.Overall good.Staff very polite and good service all round.Large room with plenty of space.Managed to get a parking space as well.

    3
    « It must have been the attic »

    Enroute to France. The hotel is perfectly placed for the Ferry, just outside the port. It was probably a beautiful hotel in its day. Our room, 511, on the top floor was spacious, but had no windows other than a small sash window in the bathroom, so the bedroom was very hot and stuffy. No air-conditioning. Looked as though the room, and bathroom had recently been decorated and the bathroom refitted. Pity they did not install a pump as the shower had no pressure and gave out just a trickle. Limited on site parking but the surrounding streets are free from 4.00pm till 10.00 am Had a beer in the bar before going to bed, sorry I bothered. The beer exclaimed it was Devon's finest, why they imported it into Cornwall I don't know. To recap, OK if you are just staying overnight but ibsist the room has windows otherwise pick one of the many B and B's in the area. Pity really.

    2
    « Location was good but hotel is in need of upgrading »

    We did not personally choose this hotel. It was selected for its location by our touring company. If you like stately old hotels it is perhaps a reasonable choice, but we found a number of things not to our liking. The plumbing seemed to have issues. The toilets didn't reliably flush. The shower was difficult for a person who is taller than 5'6" to use. Our room was definitely showing its wear. The one lift only holds 4 people at a time. It really only accommodates 2 if they have luggage. We walked to the 4th floor on several occasions rather than wait for the limited lift space to be available. Our room was on the front of the building next to the lift and we found it to be noisy, There is free WiFi. It is within walking distance of the harbor. It just so happened that we were there when the British National Fireworks Championship was being held for two night in a row in mid August. That event was coupled with a carnival with lots of rides at the top of the harbor walkway. That made the stay more pleasant.

    5
    « Another Great Stay at the Duke of Cornwall »

    This is our third visit to this hotel during the past year, Very friendly, lovely rooms and very convenient to the town center, Theaters and Plymouth Hoe. The Breakfast is excellent. Looking forward to the next time!

    3
    « Must have been the attic! »

    Enroute to France. The hotel is perfectly placed for the Ferry, just outside the port. It was probabky a beautiful hotel in its day. Our room, 511, on the top floor was spacious, but had no windows other than a small sash window in the bathroom, so the bedroom was very hot and stuffy. No airconditioning. Looked as though the room, and bathroom had recently been decorated and the bathroom refitted. Pity they did not install a pump as the shower had no pressure and gave out just a trickle. Limited on sute parking but the surrounding streets are free from 4.00pm till 10.00 am Had a beer in the bar before gojng to bed, sorry I bothered. The beer exclaimed it was Devons finest, why they imported it into Cornwall I don't know. To recap, OK if yoh are just staying overnight but ibsist the room has windows otherwise pick one of the many B and B's innthe area. Pity really.

    4
    « Wedding stay »

    Lovely room on the 4th floor. We had the a small lounge area in our room so was plenty of room. One thing is its like a maze in there, as its a very old building. The only thing I didn't not like was the fact that when my wife left the hotel to meet me at the wedding, she reported to reception that the toilet was leaking. On our return at 1.00am I used the toilet and thought all was well, but no. In the morning I used the toilet and when I flushed....NO water. They had turned the water off and not told us or left a note. So we had to fill the toilet brush holder up with water to pour into the toilet. Not happy. When we checked out that morning, I told the young lady and all she said was sorry and I had a bill of £21.00 to pay for breakfast. So all in all, The room was nice but the service from reception was poor.

    5
    « Lovely old hotel - perfect for the ferry »

    We needed to stay here on the way to and back from our holiday in France and couldn't have picked a better choice. You can walk to the ferry - and the hotel has some real old world charm. On each one night stay, we had a lovely room. The breakfast was delicious too.

    5
    « Friendly staff and service, clean and comfotable »

    The Duke of Cornwall is situated very close to Plymouth's seafront, the Hoe. It is also conveniently close to the Theatre Royal which is why we choose to use it. We have never been disappointed and will keep returning.

    4
    « Enjoyable 1 night stay »

    Only stayed forn1 night as a special treat for my granddaughter. Lovely old character hotel. Our twin room was comfortable, the decor nice and the ensuite was good, with a bath and shower. The usual beverage making facilities which my granddaughter appreciated. All the staff were friendly and helpful. The only person who wasn't friendly was the manager. There was an issue when I arrived at the hotel as an elderly person had had a fall. The rail leading down the steps as you leave the reception area was blocked by a fake Palm. This meant that she could not use the rail to the bottom of these steps. I came in just after and had great difficulty going up the steps as I have to hold onto a rail. A gentleman who witnessed the fall was recommending that the plant be moved. It was still there later in the day when I wanted to go out. The receptionist called the manager. I had to explain to him and he begrudgingly moved it. When I went out again later a chair had replaced the plant!! Again I asked if it could be moved. This was done by the manager again begrudgingly. Lovely old character hotel but I don't think it is very mobility friendly.

    5
    « Great hotel »

    Stayed while visiting Theatre Royal. Managed to get into the car park although it was a tight squeeze. Easy access from the car park via intercom door. Pleasant atmosphere with plenty of comfortable seating in and around the bar. Breakfast was good quality with a range of items from cereals, fruit to full English. Bedroom with a comfortable bed and en-suite bath although toilet seat was very flimsy!

  • 4
    « Good value, quiet and comfortable in a nice Victorian hotel »

    Stayed Saturday Night. Free parking at hotel (first come first served). Free Wifi, worked very well. We stayed on the 4th floor next to the lift, which was still very quiet (except for some guests talking loudly when waiting for the lift). Very comfortable bed and good amenities. We didn't have breakfast here as they could't provide a vegan breakfast (we had breakfast near by at Elviras). A very nice alternative to Premier Inn (And cheaper on this occasion).

    4
    « Good for a short break. »

    My partner and I stayed here for three nights to celebrate our anniversary and to go to a friends wedding. We found the room lovely: beautiful high ceilings and everything you should need (tea, coffee, ironing board, trouser press, and plug sockets by the bed!)The staff were very friendly and helpful and the breakfast was delicious. Reasons we did not award 5 stars: ? shower head was impractical. At 5'9" I just fit under the shower head my partner at 6'2" struggled. Though rainfall showers are nice one that can be adjusted would be a better idea in a hotel. ? one of the towels had holes in it and one of the bath mats provided was threadbare and was fraying. These should not be given to guests. They should be thrown away. ? a little TLC is needed especially outside. The window sill outside of our room was in desperate need of a rub down and re-painting and maybe some new carpets in places. ? car park is very small, especially when other guest park atrociously. We enjoyed our stay and would return as this hotel is full of old world charm and character you just don't get in your chain hotels little holiday inn, I just feel and little bit more attention to detail is needed.

    3
    « Long weekend dog friendly but not really »

    We stayed at the duke of Cornwall for the third time this weekend to spend the weekend with my sons and their partners along with my well behaved dog. Although the duke is advertised as dog friendly that only extends to them being allowed to stay in your room. In spite of there being no one else in the bar we were asked to leave with the dog and there was no provision to have breakfast anywhere other than the room. Not ideal !

    5
    « Great Stuff »

    All very good in my opinion, clean, quite, comfortable and good staff. My first stay in Plymouth and really enjoyed it all, this hotel made a good stay better. I have no negatives at all. I stayed for two nights and the room was well cleaned when I arrived and on the next day.

    5
    « Another good stay »

    Our fifth time at the Duke of Cornwall and another lovely stay. The hotel gives an impressive first impression from outside which continues when you enter through the Victorian revolving door. The room again was large, elegant and clean with furnishings to a high standard. Bathroom was modern, large and very clean with all the little extras plus soft fluffy towels. All the staff are friendly and professional, the staff in the bar and restaurant areas are particularly attentive. Food and drinks are a very good standard and reasonably priced, breakfast is particularly good. Ideally situated for walking along the Hoe or into town.

    5
    « Nice place, good value, well located »

    We spent a couple of nights here to see the National Fireworks Championships. The hotel is ideally located to walk to to the main harbour area, the Aquarium, boat trips, the old town etc. The hotel is a very old building with tons of charm and character. It does have very squeeky floorboards so get a room on the top floor or be prepared to hear people walking around above you! Staff are all very polite and well presented. All in all a good value stay.

    4
    « Arrival's Breakfast »

    Located 10 min Walk from the ferry port (town center direction), the place is very practical to get an early good full English breakfast in a genuine British atmosphere (we arrived at the hotel at 7:00 am and the dining room was already crowded and very active) We've paid £12.50 each to eat everything we wanted. The place is cosy and the service is good. I definitively recommend this place for early breakfast near the ferry port, "cherry on the cake" would be to have a citrus squeezer available in order to be able to prepare fresh orange juice by oneself.

    4
    « Enjoyable Victorian old style grand hotel »

    Had enjoyable stay here. Rooms were comfy and clean and the hotel had an atmosphere missing from those modern hotel chains. It had charm and style. Staff were good as well. Hotel close to the ferry terminal and easy short walk to Plymouth Hoe.

    4
    « Step back in time »

    Old world charm, this hotel still holds on to the grandeur of a past age - thank goodness. Large, comfortable room, bathroom and hallways. Parking on site. Dog friendly. Good breakfast. Excellent location right on the Hoe and walkable distance from theatres, the Barbican and town centre. Friendly welcoming receptionist and staff.

    4
    « Perfect for a trip with Grandma.. »

    My sister and I took our grandma for a trip down memory lane to Plymouth where she grew up. The room we had at the Duke of Cornwall was lovely! A very large family room with a double bed and single bed was perfect for us. We had breakfast each morning where a very very helpful male member of staff greeted us each morning and even sat us in the same place each day which was a nice touch. Very attentive particularly to my Grandma also which was nice. Food was lovely, room was fab. And very central to everything we wanted to see. Girls on reception also very very helpful with directions and local maps. Would highly recommend.

  • 1
    « Oh dear »

    Really, this is the place for you if you like your beds to be spongy like a marshmallow (not in a good way) and for there to be either no or intermittent hot water in the shower. I'd read other negative reviews about this once grand old hotel, and thought - they can't be right! Surely there will be hot water when I turn the shower on. Of course the beds aren't so old and un-sprung that it's impossible to sleep well. And don't be silly - the breakfast must be fine - how hard can it be to scramble eggs? (the answer to that is very hard indeed for the chef in the hotel). Don't go. It isn't quirky as i thought, it's in desperate need of a multi-million pound refurbishment.

    5
    « Our wedding day »

    Couldn't have had a more perfect day! From the time we decided to have our wedding day here, Melanie the events Co-ordinator has been supportive and has kept in touch with us throughout. The day itself was incredible. We were treated like royalty the moment we arrived and nothing was to much for staff throughout the day for ever. Our room was warmly welcomed with s flower bouquet display and a bottle of champagne. I'm in tears writing this review as the whole experience at the Duke of Cornwall Hotel was incredible. Thank you everyone who made such wonderful memories for us Phil and Jenny Ryder (Mr and Mrs)

    4
    « Lovely building and wonderful staff »

    Attending a wedding on July 30th and booked a family room for myself, my two sisters and two nieces for two nights....happily surprised to find the room was more than adequate for 5 people, very big, the beds were comfy, and the room had all the amenities we required, including a bath and a separate shower. The bathroom appeared to have been recently updated, and although a rainfall shower is very nice, the cubicle couldn't really cope with the power of the water, and so consequently the floor ended up very wet as water sprayed out from under the door....making the floor very wet and a bit of a hazard as well as eventually the floor will end up ruined. On the subject of the floor, our room had laminate flooring and so did the room above us! We could hear every movement from the room above us, and so am sure the people below us could hear us walking around also when we arrived back from the wedding, trying to tiptoe didn't work well as the floors just creaked all the time! Parking is limited in the hotel grounds, though there is a lot of street parking which is free overnight. Creaky floors and over zealous rainfall shower aside, the hotel was lovely, smart and clean and the staff extremely polite, helpful and friendly. We only ate breakfasts at the hotel, but they were of a very high standard, and I would highly recommend this hotel.

    4
    « A wonderful building with loads of character inside and out! »

    Situated a short walk from the Hoe with all its wonderful views and the town which hosts a great number of stores and of course Drake Circus which is an excellent under cover shopping area. As you enter the hotel you step back in time, full of character and comfort. The lift was amusing, a tiny little box which could just about take two people and their luggage, it all added to the charm of the hotel, Our room was large with a very comfortable queen size bed, en suite with bath and separate bath and shower cubicle. Television and tea and coffee facilities. The breakfast choice was very good but we did find that the evening menu was very restricted. There is a car park it not very large.

    4
    « Good »

    As like most of the reviews here; the place needs revamping. I don't have any complaints and I will come back for sure. Car parking limited to approx 20 spaces. Nice views and close to town and marina. Wall mounted TV and WiFi. Ironing board and iron. Trouser press. Tea and coffee making facilities. Good food. I can recommend the fish finger sandwich. Reception Staff are friendly. Rooms clean and tidy, just needs modernisation. Will be coming back.

    3
    « Bad made better....thank you »

    Arrived on Friday 29th July for a four night stay with my husband for our 7th wedding anniversary and to catch up with family, this was our 4th visit to the hotel. Parking was not an issue plenty of spaces available on hotels FOC car park, arrived at the reception and booked in quickly and efficiently and given the key to our superior room, on opening the door my heart sank I was full of disappointment as the room looked and felt grubby we wandered around for 15 minutes but I knew I wouldn't be able to settle so down to reception we went where I told the duty manager of my dismay, he promptly gave us another room with no hesitation and the replacement room was lovely. The professionalism of the staff that dealt with us cannot be faulted and are a credit to the hotel. We only had the breakfast each morning which again could not be faulted. Yes the hotel is dated and could certainly do with the decor updating in some of the rooms and the windows cleaning but do not let this put you off the granditure and history that the Duke of Cornwall hotel holds, all in all once over our initial blip thoroughly enjoyed our stay and will most definitely be returning for our 5th visit.

    4
    « Haunted or not, anyone in ?? »

    Soooo, a shower which decides to put itself on full power 2/3 times a night without the taps being on, haunted? Water left in the shower head... You decide. Has anyone walked into someone else's room, and just come face to face with an older lady wearing nothing but beautiful red glasses, just a question ??. The manager on the night shift on Saturday evening 30th July will know all about this, but what a great guy, him and the lady who worked reception in the morning should be a team, sorted things out for us no question. The hotel happily gave a 50% discount to give us a small compensation, (lady in red glasses ??) would stay again, clean and tidy room, no bad words to say. A comical evening.

    3
    « Needs a good clean and decorating »

    We weren't impressed with the condition of our room for the price we paid - it was dirty and dusty and the bathroom was mouldy with ripped splashed wallpaper There was a random hair in our mug and tea splashes up the kettle and wall behind it - the door frames and pictures and headboard were thick with dust - the curtains falling off the rail so we couldn't close them. The wall lights were bare bulbs with no light shades My bed leg was wobbly so it felt like the bed was going to collapse. The staff serving breakfast were lovely and the food was delicious - the receptionist was also very friendly and helpful

    2
    « The Duke won't appreciate the connection ! »

    Stayed here at the end of June on B&B basis. Decor wise, it reminded me of FawltyTowers, only bigger. In other words its in need of a well overdue makeover. The staff were fine and the breakfast was fair but I won't be rushing back. The hotel has a limited number of parking spaces to the rear. (20ish)

    2
    « Standard room - hideous room! »

    It seems like a lovely period hotel when you enter, and looking at the rooms on display on their website, they seem nice too. Unfortunately, I don't know how many rooms have been renovated like that, but the one I was in certainly hadn't been! In fact, it was pretty clear that it hadn't been renovated since the 70s at my guess. The fixtures and fittings can only be described as hideous. The old windows didn't open much and I barely slept in the sweltering heat - the tiny fan they provided did nothing. The most memorable feature, however, was the bathroom - all the charm of a decrepit wallpaper-peeling bathroom of an American 1* roadside motel, but without the space or any kind functioning air extraction. Avoid!

  • 4
    « Long weekend »

    My wife and I stayed four nights from 14 July 2016. This hotel is very similar to most hotels of Victorian vintage. The great days are gone so age begins to show. The public rooms are well presented and in good condition. Our room and I suspect most others was spotlessly clean, well fitted out, but still had old and dirty sash type windows, The food was excellent and the staff attentive and efficient. The bar however on the Sunday had not been replenished after a Saturday wedding function, and some popular drinks were out of stock.

    3
    « Grand old building, But! »

    Very impressive building. Reception and booking in was simple, room was a suite but in need of some TLC the carpet although clean was very tired and in need of a deep clean or even replacement "very stained" the bathroom again clean but the flooring again needs to be looked at, bedside table fell apart when moved!! it was a room that lacked any character. Breakfast was a disaster probably the worst iv'e had in a Great Western did not bother the next day. Bar area again very impersonal and dark. The Saturday night they had a function on, had not been pre- warned when booking, the noise from it went on till 2am our room was at the back but unable to get any sleep due to it, rang down to reception on a few occasion's only to be told it will be over soon. Hotel is well located for town and mariner areas.

    3
    « Great food but ...... »

    We arrived late one afternoon and booked in helped by a member of staff who showed very little interest in our stay. The room was tired and in need of a deep clean at the very least. Surprisingly the bed was quite comfortable. The dining room was excellent. Well decorated and looked as though the owners had started a revamp here. The quality of food both in the evening and breakfast was excellent. No complaints. Staff were efficient and had a good sense of humour. Who ever leads that team needs to now work with the reception staff. We booked our room though a web site. Was this the cause of the poor state of the room? No. We heard a similar complaint from a couple in a superior room. The hotel is in a key position being close to both the centre and the Hoe. Plymouth needs a good hotel in this area which is well furbished.

    3
    « MAIN COURSE NOT COOKED »

    The service was exceptional and the food was served quickly and efficiently, but the duck was pink, not to my liking, in my opinion all restaurants should ask how you would like it to be cooked, but at least it shouldn't be pink in the middle, it hadn't even touched the side of the pan by the looks of it.

    5
    « Old world charm and courtesy. »

    My sister and I booked for Saturday night . On arrival we were greeted by friendly reception staff .We went to our lovely large room for twin double , excellent furnishing extremely clean . When walking around hotel all staff look you in the eye and say good afternoon / evening etc . Cannot fault the professionalism of all the members of staff . This hotel is more like a 5* than a 3 .

    5
    « Great service »

    Stayed only for the one night for a friend's birthday. We don't live in the area and front desk staff were really helpful and informative about the local night life. The room was a decent size, bathroom and beds clean and comfortable. We rang downstairs to reception a few times for a few things and nothing seemed to be too much trouble. I would happily recommend the place and stay again if I happen to be down the area again.

    4
    « Grandeur of a bye gone age. »

    After a poor start we generally enjoyed our stay. On arrival we were told that the room specifically booked on our paperwork was not available. We were allocated another superior room (seems to mean trouser press, smart tv, coffee table plus more floor room of course).Our initial room was at the end of the hotel next to the adjoining pub. Please do not take a room in that location at weekends as extremely loud live music from the pub means it is pointless to use the room before midnight. A lot of other guests that we spoke to also found a wedding function was quite intrusive but we were not troubled apart from the bar and the lounge being completely full on that night. Rooms seen were well maintained and serviced.The staff were very understanding and we moved the next day to a room at the rear of the building. A lot of refurbishment has obviously taken place but there are still areas of the hotel which appear very tired and still in need of some TLC. We didn't dine there but certainly breakfast was very good and of a good quality well cooked. We found the staff very friendly but felt there was a level of under staffing in our opinion which meant many people multi-tasking. We were treated very fairly we felt . It was a very humid time and even with windows open, the room was very hot. Something that air-conditioning would help with.Hotel reasonably placed for Hoe, Barbican, etc.

    4
    « Victorian Charm »

    Interesting hotel with a long history. Décor has not been spoilt by refurbishment. My room was comfortable however the bathroom was a little small. Hotel is located close to the town centre and the historical areas

    4
    « 5 day leisure break »

    2nd visit to this hotel. Upgraded our room to a superior which was on the 5th floor with great views. Only stayed on bed and breakfast this visit. Hotel is well managed with polite and helpful staff. A very pleasant stay in a very old fashioned hotel with excellent service all round. Will definitely be returning in the future.

    3
    « OK hotel but older »

    Two of us stayed three nights as part of a bus tour of the UK. If you like Victorian hotels, this one will drive you to ecstasy. If you prefer a more modern hotel, then not so much. This hotel is showing its age. That said, the rooms were the largest we found in two weeks of traveling in England. There was lots of room for our suitcases and extra outlets for our electronics. The staff were extremely friendly and helpful. The beds however were very uncomfortable. The bath was a bit on the small side for American expectations. The room had a hot pot with tea bags and instant coffee, as appears usual in English hotels. The room was clean. Overall enjoyable restaurant food. Note we were served from a different menu for dinner than someone walking in off the street since our meal was included as part of the bus tour. Breakfast was plentiful and very good. Serving staff were excellent at all meals. Hotel is within walking distance of the Plymouth Hoe historic area with its statues and famous lighthouse. Otherwise, not much else is close to walk that we were interested in seeing.

  • 3
    « Beautiful old building »

    A old attractive building with old world charm. Very friendly staff. A Beautiful dining room but the menu was limited and we were seved with over salted food. The beds were comfortable. There wasn't any air conditioning in the room which made it quite hot and stuffy unless you kept the window open. Location was close to the water. Car park out the back was small but sufficient

    5
    « A Gem in Devon »

    This hotel is an excellent example of how customer service should be performed. From my arrival until I left I was constantly greeted by friendly, smart staff who gave the impression that my comfort and experience in the hotel was their main aim. The rooms are very well appointed. The hotel has a grandeur that is often seen in buildings of this age, but unlike some other hotels this grandeur has been embraced, rather than altered to suit the modern traveller. The restaurant menu is extensive, as is the wine list, and the food is excellent. This was my first visit to this hotel in Plymouth, and will not be my last. I would recommend this hotel to everyone.

    4
    « Old world charm »

    Comfortable 3 star hotel Typical old English hotel, wonderful breakfast co-ordinator Ordinary buffet for breakfast or you can order full English Be quick for off road parking Bathrooms difficult for elderly mother (showers in the bath)

    5
    « Love this hotel!! »

    Stayed here last weekend after my parents had their Ruby Wedding Party in one of the function rooms. The room was specious, light and airy. The hotel is very clean and tidy. The staff are extremely helpful and cannot do enough to help. As a family we visit this hotel regularly throughout the year and we will certainly be continuing to do so. Definitely recommend.

    3
    « Reasonable value, a little run down »

    We stayed here one night. The hotel is cheap but you do get what you pay for. The hotel must have been amazing in its day but it is now rather run down. The staff were friendly, the room was clean. The bed was small and not too comfortable - I could feel the springs. And some of the furniture was falling apart. Breakfast was passable.

    3
    « Difficult to know how to rate this hotel »

    We stayed two nights, either side of the ferry crossing to Roscoff. The hotel is C19th and describes its architecture as gothic. The common areas are splendid (apart from the scaffolding around the entrance): ornate high ceilinged restaurant, ballroom, and sweeping staircase ? you get the idea. We had booked a superior room and we had a different one on our return. They were huge ? on the first night, the room even had a large ante-room were we could sit and watch TV in comfort. The decoration was in good order yet somehow it contrived to seem dated. There were these wonderful rooms and I was left feeling that they had not made the best of them ? a sort of tired feel. They could also do with new mattresses. We ate in both evenings, almost on our own in this huge dining room. You never know what to expect in an old hotel but the food was excellent. We had the duck the first evening and it was so good we had it again on our return. I would say that the food was every bit as good as we had in Roscoff. The restaurant staff were friendly and helpful and it was a strange contrast to the reception staff ? remember, we experienced two arrivals. It is not helped that reception is set back so there is no contact until you turn a corner ? and look at the backs of the staff. Perhaps the head waiter could give them lessons. So, it is hard to know what rating to give it. I would stay there again but it is hard to give it four stars.

    3
    « Good stay »

    Generally the room is very good and feel the luxury staying in there. The arrangement inside the room also is very good. Few things can be improved (1) no complimentary mineral water provided (2) no fridge (3) no heater (4) The staff knocked and then entered the room before i got up to open (5) i left my USB thumb drive and hope if found then return it to me. I was in room 401.

    3
    « Not worth the money »

    Stayed two nights here at the end of a cycling tour and had a very pleasant room although decor was getting a bit tired, bathroom was OK but lack of water pressure and a very old shower mixer meant a very poor shower despite the huge shower head and you also needed to run it at least 10 minutes beforehand, also no toiletries supplied on my second night so just as well I had some of my own. Had a cooked breakfast on the first morning and it had obviously been kept under heat lamps as some of it was quite dried up, summing up it was OK for a short stay but not worth the £210 it cost me.

    5
    « Short stay plymouth »

    I was booked into the hotel for two days I was booked into a superior room. On arrival the member of staff was great. The hotel was dated but I felt it had character,within the room I had a four poster bed and a very spacious room. The breakfast was good and the dining hall was clean and tidy the guests seemed to be a mix of tourists, family and retired people,and parking was free. Overall I was very happy with my stay there

    5
    « Delightful 'Tea at the Top' »

    My wife treated me (us) to afternoon tea in the turret at the top of the hotel for my birthday. We were well looked after by our butler Kris, who served us champagne on arrival and shortly after we had delicious sandwiches. There was a break and we then had a choice of tea or coffee and some gorgeous cakes. It was a delightful experience and we had fantastic 360 degree views. We were provided with antique binoculars and a telescope, but if you have more modern ones, I would advise you to bring them for greater definition. The only slight negative was that whilst the inside of the turret was tastefully decorated, but the outside could do with a coat of paint. The turret is yours for 2 hours, but if no one is booked in immediately after you there is no pressure for you to leave. Exit is via a bedroom which was modern and exceptionally well furnished.

  • 4
    « Still Has that Victorian Charm! »

    Returned here for a 3 night stay for the first time since Feb 2014 and this time we had a superior room (thanks Sandra!). Once again the hotel ticked all the right boxes both from the room and facilities available. There was a a big wedding reception on the day we arrived and therefore the bar was extremely busy but the restaurant was superb and we had a vey enjoyable meal. The only downside with this hotel is the car parking arrangements. If you arrive in the evening the few car parking spots have usually been taken and you have to find alternative car parking which is not always easy near Plymouth city centre! If you can arrive early then not a problem in finding a parking place!

    2
    « Give it a miss »

    We visited as a group and were horrified to discover that the hotel had let the ballroom out to a junior football team on two consecutive evenings. This meant that the hotel was overrun by uncontrolled children, drinking in the bar area, rolling around the corridors, running up and down the staircase and playing in the already tiny and overused lift. The hotel management made no effort to control them, neither did their adult " supervisors". Coupled with the fact that you had to run the shower for ten minutes to get hot water, which was then either scalding hot or ice cold, the general run down feel of the place and the fact that water was coming through the ceiling of one of our rooms we thought that we might take this hotel off our list of places to visit.

    5
    « DELIGHTFUL DINNER »

    The dinner was cooked to order from a menu which accounted for all tastes and the dinner was complemented by a selection of good wines; all of which were excellent. The service provided by the staff was friendly and appropriate with the staff taking time to ensure everything was correct.

    4
    « Old Favourite »

    Do not expect swish, modern, old traditional (the way I like it) Hotel. The lift is a gem, the rooms are clean and comfortable and the full English is superb. Will return again and again! Get in early for the car park, if not plenty of on street after 6 PM.

    4
    « A Place with Character »

    We spent 5 nights here, using it as a base to tour Devon and Cornwall. I realize that this an older hotel but it does still have a lot more character than the newer hotels. We had a huge room, even by North American standards and it was very clean. The bed was extremely comfortable. Bathroom was good but there was some difficulty with maintaining water temperature. The wifi worked very well for us so not sure why others had problems. Breakfast in the lovely old dining room was very good but a little pricey when not included in room rate. Just love the lady who runs things so efficiently in the dining room, she was wonderful. The location is great for walking around Plymouth. Close to the Hoe and the restaurants in the Barbican district. It did take a little while to get in and out of Plymouth on our day excursions but not difficult so consider the location good. There is a small free parking lot that fills up quickly but there also free parking after 3 p.m. on the road by the parking lot so you can still get into the back door of the hotel easily. We enjoyed our stay here very much

    4
    « lovely breakfast and friendly staff »

    We found a late availability room for a concert night, okay the room was not the best, but it was clean and functional, tv, tea and coffee facilities etc.. all good.. The fee onsite parking is cosy, so get their early. it is a city centre bonus . What makes the staff was the friendly staff at breakfast and a really good breakfast ...a great choice of cold breakfast buffet and a superb selection of cooked options, excellent coffee and toast

    3
    « Appalling venue »

    I attended a presentation evening and to say we were squeezed into the function room like sardines would be an understatement. It was stifling hot but no air con switched on throughout and not enough seating. The food was limited to children's type of food (chicken nuggets etc), totally inedible and served in polystyrene containers with ketchup (even for adults)!! I would advise careful consideration if you are thinking of a holding a function here!

    4
    « One night stay. »

    Used this hotel on several occasions when visiting the theatre. It makes a very convenient and pleasant one night stay. Attractive old, Victorian building in good location. Very well maintained and well decorated. Pleasant staff, always helpful. Breakfast OK.

    2
    « wifi is virtual non-exist »

    Never able to connect to wifi, though it claims to have free wifi. Shower facility is poor. Water from the mixer shower is either too hot or too cold, very difficult to adjust to the right temperature. Couldn't figure out how to change from shower to bath.

    4
    « Very relaxing stop-over in Plymouth »

    The Duke of Cornwall is my favourite venue in Plymouth. It is a fascinating Gothic period piece that miraculously survived the Blitz in 1940-1941. The Staff are all friendly and helpful and make a great effort for their guests. I had a very comfortable and spacious room on the first floor with a splendid view of the Pavilions. I had not realised before how close the Duke is to Plymouth Hoe - only a short walk for a fascinating maritime prospect which seems to have been visited by everybody from Drake to the Beatles. Dinner and Breakfast in the Duke's circular period dining room were first class - good traditional Devon cooking rather then nouvelle cuisine. My only issue concerns access to the hotel. My taxi dropped me at the front door on Millbay Road. I had a heavy suitcase. There were six steps to climb to a revolving door which would not accommodate said case. Both side doors were closed (at 3 pm!) and could not be opened from the outside. Once inside there are another six steps to climb to reception. After words with the receptionist, Boris came to my assistance and conducted me to my room. There is apparently an Intercom at the front door which guests should use. Alternatively get your taxi driver to take you to the car park where there is an entrance on the level direct to the first floor. But this is the wisdom of hindsight. The hotel must take action to improve accessibility to guests with luggage.

  • 3
    « Very Dated, and not in a good way »

    All the staff were friendly and helpful. The room was large, with the highest ceiling of any room we have ever stayed in. This meant the windows were equally large, giving spectacular views over the town. Again a huge amount of space in the bathroom, which had an old fashioned big bathtub, and separate shower. Both rooms were cleaned to a good standard, However the rooms should have been redecorated a long time ago The paint work was damaged everywhere, the windows frames were rotten in places, and the wall paper pealing in the bathroom. The furniture was very tired, and I had a poor night sleep on the mattress. All this I found very surpassing for a Best Western Hotel . Breakfast was severed in a absolutely stunning dining room, the cooked part of the breakfast was very good, however the buffet part was below average with limited choice and relatively poor quality. Would not stay there again.Ideally would have wanted toi give it 2 and a half stars

    3
    « Comfortable but dated hotel »

    We stayed here for a couple of nights during a stay in Plymouth. The hotel reception area is quite grand and well maintained, however our room was noticeably dated, discoloured carpets and old wall paper. The shower in our room was a good temperature and had good water pressure, and even though we were on the first floor near the doors to reception we weren't disturbed by the two weddings which took place during our stay. The hotel is about 20 minutes walk from the 'barbican' area of Plymouth with pubs and restaurants. We enjoyed this walk as we had good weather during our stay, and we felt like the location was good. We didn't have breakfast at the hotel as although it was a fairly standard price for a hotel breakfast (£10.50 for a continental) we felt it was quite expensive. Nothing wrong with the hotel but wouldn't necessarily stay there again.

    4
    « Comfortable 2 night stay »

    My husband and I stayed here for two nights over a recent weekend as we were in Plymouth for a family party. After a 6.5 hour drive to the hotel, at the end of a day at work, we had a really warm welcome from the charming lady on reception which really lifted our spirits. There is a fair sized free car park for guests, and if it is full there is plenty of pay and display parking on the road outside. Our room was large, well furnished and very tidy. The bed was rather springy although we both had a great nights sleep. The very bijou bathroom was perfectly clean. Staff were all friendly and cheerful. No faults to be found - we would definitely stay here again.

    5
    « Wow place »

    Everything about that hotel was perfect! Amazing building, perfectly preserved with respect to the original architecture and design. Clean, quiet with comfortable beds. Everyone was polite. It was like traveling back in time. I loved everything about it including the breakfast and the price.

    2
    « Went for a Christmas meal »

    Very unorganised, manager didn't help his staff when they where struggling , food was not very nice, and the room we were put it was absolutely freezing and they had no idea how to change it, plus side was that the bar staff were excellent couldn't do enough for you.

    4
    « A Grand Hotel with a friendly personality. »

    This Hotel looks very grand from the outside and is continually decorated and upgraded on a rolling programme. We met the decorator who is permanently employed to decorate! Being an old building it does have its problems, the floor creaks badly and noise from other rooms can be a problem at times, but I still have a real soft spot for this hotel. On arrival we were offered an immediate upgrade to a room with a Jacuzzi bath, as the receptionists noted that we were staying for 5 days and she thought we would be more comfortable. She gave us excellent service throughout our stay. The room had a four-poster bed and was extremely ,spacious and well furnished. The bathroom was luxurious and the Jacuzzi a very pleasant experience. The room had some problems with electrical fuses, but this was soon sorted out by the owner. The staff were always ready to be helpful and problems were sorted out punctually. Breakfast at the hotel is very good although the service was not always consistent. We felt sometimes it was quickly delivered and at other times we waited rather a long time, but it was always delicious. We didn't eat an evening meal there, as we were visiting relatives. One disappointment was an evening event which went on after midnight. The music was vibrating through that wing of the building and we did have to speak to reception, who did try to deal with the matter. Because of this I would ask for a quiet room, if one is a light sleeper. Nonetheless we feel the Duke took great care of us and we had a comfortable stay. We will continue to use this hotel in the future.

    5
    « Overnight stay »

    A grand old hotel, with a lot of history, understandably it's in need of some tlc in places. Don't let this put you off as this is part of its charm. The rooms are large, the staff are excellent (very friendly, and can't do enough for you) Parking is free, although I would advise getting there as early as possible in order to secure a space.

    4
    « A lovely and comfortable experience »

    Stayed here following an event and thoroughly enjoyed it. We stayed in room 416 and were very pleasantly surprised with the size and style. The bed was comfortable and the room was just the right temperature (always a bugbear for me). Despite being on the roadside of the hotel it was incredibly quiet! Breakfast was lovely, I had a full cooked - although it only came with one sausage and I would have liked two! The choice on the buffet was good too. If I had one complaint it was that the shower took an age to get hot and then wouldn't actually turn off fully! I'm sure that it was just a maintenance issue and we did report it and it was noted by staff.

    3
    « Not as special as it should be »

    We booked this hotel for a change from the usual B&B's we generally use when we visit Plymouth. It looks very grand and quite special from the outside and the entrance hall so we hoped the experience would match. It didn't. The wallpaper and multitude of clashing patterns in the room was epic. It hurt my eyes. The room was very dated and very small but clean and reasonably comfortable. The loo didn't always flush, only one wardrobe door opened, the bath towels are tiny and the door wouldn't lock. However, the staff are friendly and helpful and the cooked breakfast is good.

    3
    « Pleasant enough »

    Stayed for one night on business. Had a single room that was a little small but adequate. Nice and clean but the downside was a difficult shower (via the bath mixer). It was either scalding or too cold and temperature fluctuated while in use, tiny towels and also no air con and the room was very hot. Food was good. Had a steak in the evening that was nicely cooked and breakfast was a good buffet plus cooked to order hot choices which were perfect and well presented. I'd recommend a double room even if staying on your own. Staff were all pleasant and helpful too.

  • 4
    « A brief overnight stop for Riverdance »

    Booked this hotel for a one night stay when we were going to see Riverdance not realising it was opposite the theatre - fantastic! On arrival we were greeted be a very pleasant receptionist and everything explained to us. Both our rooms were lovely and clean and well appointed. We had dinner in the restaurant which was very good - my only complaint was that the garlic risotto was a little bitter however the pork belly starter was fantastic. Breakfast was also very good and checkout was easy and again painless. I should also mention our waitress for both dinner and breakfast (the same each time) who was fabulous! Loved her interaction - she really made our visit. My only criticism would be the parking is not very easy and there are no proper smoking facilities.

    4
    « Decent place to stay »

    I stayed here whilst on business in Plymouth. I stayed on the first floor, next to the lift and over looking the street. Initially this filled me with dread as I struggle with my sleep especially in new places. I actually found the bed comfortable and tempreture of the room just right resulting in a very good nights sleep. The room itself was dated, but then again it suited the style of the hotel. The room itself was clean and well equipped. I used the bar, this was well stocked and priced. Breakfast was good with plenty of space. The position of the hotel is good and is in good proximity of local attractions and sights. My only gripe was that I was made to wait on a couple of occasions 1/at breakfast waiting for my cooked options 2/in the bar waiting for drinks. These are very small things and would not put me of returning

    5
    « A delightful experience with an incredible restaurant menu! »

    Probably the best hotel experience we have had and there have been many, the hotel is a Grade 11 listed building so like the Forth Bridge will always require maintenance and perhaps the bedrooms would benefit from a daily vacuum but given that, the rooms were absolutely charming and well appointed but the best things about this hotel are the warm, friendly and helpful staff and the amazing restaurant serving probably the best food we have had for a long time. A small menu but incredibly well prepared and presented. Claire and Casey (if that's how it's spelled) were attentive, efficient and a delight. Breakfast was awesome, especially the full English although I could only manage it one morning, scrambled eggs the following day were served (for me) just right. The hotel is walking distance to everywhere, there is a car park and to top it all, dogs are welcome too. If we decide to return to Plymouth, this will be our hotel of choice. As you can probably guess, we loved it!

    4
    « traditonal & well situated »

    Friendly and comfortable.within easy walking distance of all of Plymouths'main attractions.Good sized rooms.not expensive bar/food.Smallish car park,but plenty of parking(free after 4)immediately surrounding area. Would definitely stay here again

    5
    « Client lunch »

    Our first Goodmans Client Lunch was a great success and could not have happened without Toni, Mel and the team at The Duke of Cornwall in Plymouth. The hotel has a fantastic history and great character miles away from other clinical modern hotel venues we could have chosen.

    3
    « Comfortable but old fashioned hotel »

    Stayed here for one night on our way to Cornwall. The first disappointment was the size of the hotel car park. It's very small and it works on the basis of first come first served. The overflow car park is in the street outside and then customers are subject to the City's parking regulations which involves buying a parking ticket before 10.00. In other towns and cities I have visited the hotel has entered into a special arrangement with the local authority so that customers staying at the hotel can purchase a parking permit at reception in the hotel. We paid extra for a superior room in the tower on the corner of the hotel. This was well worthwhile because as well as being more spacious, the room also provided what would have been great sea views if the weather had been better! The hotel restaurant was very grand and this was matched by the price list. The selection on the menu was also very limited so we went out to eat at a local bar and eaterie which turned out to be very good. Whilst we were there I noticed that there were 6 other hotel customers eating in the same establishment. That says something. The following morning our breakfasts in the hotel were okay but when my partner asked for a croissant she was offered something which had clearly just come out of the freezer followed by a brief visit to the microwave! My breakfast was spoilt by having to rush out to the street to buy a parking ticket at 10.00.

    4
    « The Location made a great evening even better »

    Had reason to visit for an awards presentation evening and dinner connected with my work The waiting staff for the meal were very efficient and polite We had pre ordered from a selection of food , and my choice was very nice Considering we had nearly 200 attendees at the dinner , the lounge bar only had one member of staff which made waiting for a drink to be served. But even though the barman was very busy he was still polite and friendly But a few extra staff would of helped clear the queue's Thank you for making our great night even better

    3
    « Mixed Bag »

    We stayed for one night to meet friends in Cornwall. Arriving early to have lunch with friends, our first encounter with reception was met with 'can't check in till 2pm'. No welcome at all. As we hadn't expected to check in early, it was a bad start. Things improved. The bar lunch was pleasant enough. When we eventually saw our room, it was bright and cheerful but the bathroom could only be described as bijou! We had a very enjoyable dinner later, albeit from a rasther limited menu,helped by the very friendly restaurant manager, Ruth. A word of warning, our room was on the second floor,which is used for small conferences. They started disassembling the conference tables and chairs at midnight and it went on until the early hours.

    3
    « Rough around the edges »

    Beautiful gothic hotel maintaining the charm of an old building but it is the little details that are lacking. Food isn't good-have had better - over cooked, deep fried and unhealthy. Bathroom shower head had a build up of mould and very musty smell in it. Room itself is so pretty and lovely old furniture but a lot of water/damp stains on walls and window areas. Room service: dirty napkin, tray had corners missing. Just need attention to detail-so much potential!

    3
    « a short stay with varied quality »

    we stayed a Saturday night on a special offer for a standard room, could pull up at the front, great entrance, free car park at the back, lovely old world lobby and great staircase, first room we were shown had a window to the fire escape and cobwebs, after we complained, the second room was much better, painted wood panelling french style, helpful friendly staff and a very good breakfast in a nice bright large room with all being served at the table. Extremely central to everything, wether city or beech, not far from the nice marina and arty shops, ..all in all ok, the building wowed us more than the service, it seemed there were just 2 people running the hotel, but it went well, cleanliness a bit below par, could all be better, but then we like old hotels. recommended with reservations,...maybe the deluxe rooms are much better than our standard one....

  • 4
    « Lovely stay »

    Beautiful Victorian hotel. After reading some reviews on here it exceeded my expectations. Room was huge and tastefully decorated. Bed was very comfortable. We requested a quiet room ahead of our stay and we were given one at the back of the hotel that was very quiet. Car park was small but we managed to get a space. The shower screen had the runner coming away and there was a little dust on the lamp but this did not affect our stay. On room only basis so did not get to have breakfast (£12.50 a head extra) Bar ok, average prices for hotel.

    4
    « Masquerade Ball - great night. »

    The Duke of Cornwall did itself proud. The event was delivered with professionalism and politeness. The food was very good and the organization spot on. The place itself was clean & tidy and the toilets immaculate. Bar prices are what you would expect. A very good night.

    3
    « Grand but shabby »

    Visited for tea in the tower. Afternoon tea served by a butler. A long climb up to the top of the tower which gave 360 Degree view over the city and Plymouth Sound. The tea was expensive but very ordinary and the climb to the tower passed through some very unimpressive parts of the building. The Butler was very helpful but not that impressed with the experience.

    4
    « Old but Good »

    I have stayed at the Duke of Cornwall many times as a family member has spent 5 years at University in Plymouth and his Mum and I have visited often. It is an old building with the usual creaks and groans, like an old Duke of Cornwall. However I have always found the rooms clean and comfortable, the people helpful and friendly, the food excellent if somewhat limited. (You wouldn't want to eat every night for a week, not enough choice). Breakfast is excellent though.

    3
    « Grand Old Duke Needs a Bit of Care »

    This is a well located hotel close to the Hoe and harbor eateries and pubs etc with private parking for residents. Checkin was efficient but unfortunately I couldn't get an early checkin which was a pain after extensive driving. Stayed in a room on first floor which is a ground floor at carpark level as hotel is on a slope. Room was clean and had a decent what looked like refurbished bathroom with rain shower. What let the place down was the dated decor (even if the paper was new(ish) the style was decidedly old) and the very poor quality of the bed linen / pillows which were well past their usefulness date being very squashed. Add in a very thin and old matress and the sleeping experience was poor. Public areas a decent style, the hotel is close to being very good and with a small amount of work which may well be happening it will be one of the better Best Westerns a chain which to be honest I'm not over fond of being an amalgamation of many private hotels under a flag of convenience which leads to high variability in quality.

    3
    « April Plymouth Stay »

    Hotel was very Noisy and room was Cold windows need upgrading they leak like a siv wont be going back in the winter time bar and breakfast was good as normal. get a room on the back over looking the car park.

    2
    « Old tired and shabby »

    Typical UK crap hotel with 80s decor. Food overpriced and unedible. Only staying here because it was booked by work. Needs an insurance fire....... good points.... close to wetherspoons and the pavilions

    5
    « Grand Old Lady »

    This is a beautiful grand hotel which has managed to maintain the standards expected on it's hey day. The menu offered so many excellent choices.. Some being the old fashioned favourites and others modern day dishes. The staff which there seems to be plenty of could not be faulted. It was obvious to me they had all been trained by an old hand familiar with etiquete of yesteryear. We really enjoyed our 4 night stay. .

    2
    « Loud, fusty but very convenient »

    I stayed here for a business trip. It's near the town centre and next to a theatre. Quite possibly one of the noisiest places I've stayed in. I don't think it had double glazing although I may be wrong. Traffic noise kept me awake for 2 nights straight. The building itself is a gothic looking place but again it's so old even floor board creaked, so 3 in the morning people walking past my room was awful as every step made a very loud creak. It's tired inside with old stained carpets and chinsey wallpaper but the bed was comfortable enough and the bathroom was clean. Meh.

    5
    « Big hotel but really friendly ideal for Plymouth Pavillions. »

    Had already booked a room online at a great rate but asked for an upgrade - we were lucky - thank you so much - it was excellent. Room was really large, great walk in shower, loads of tea/coffee etc, really comfy bed with crisp linen. Breakfast on both mornings was 100% Claire the maitre d was really good. Don't overlook this hotel - great location, great staff, superb rooms at a good and fair price plus a 2 minute safe walk to Plymouth Pavilions. Only down side - small car park at back (tip, get there early).

  • 5
    « Beautiful hotel, excellent staff »

    Our room is beautiful with a four poster bed and lots of room. Immaculately clean with lots of tea and coffee. Breakfast is a well stocked buffet and also a large selection of hot food to order. The reasonably priced bar is nice to sit in, in the evenings. All staff are very polite, helpful and well informed on the local area. The hotel is perfectly situated to walk out to the many restaurants in the local area and just a short walk to the Barbican, main shopping area and The Hoe.

    3
    « Dowdy. »

    Definitely seen better days. In my room, the dust lay thick on the carpet where the cleaner had skirted round the furniture, and the window was dirty inside and out. On the other hand, the tiny bathroom was spotless and the public rooms were tidy and comfortable. If I say the furniture was old, don't think antique, think 1950's! Having said that, the staff were all amiable and the full English breakfast was good. However, I am still waiting for the wake-up call which didn't come!

    5
    « Gem of a hotel »

    The Duke of Cornwall was established around 150 years ago and maintains the charm of a bygone era. Our room was small but had everything we needed including a couple of comfy armchairs. The rooms are individually decorated. Ours had yellow hydrangea wallpaper and fabrics and a luxurious blue and yellow carpet. The bathroom included a luxurious rainfall showerhead. We loved the public areas including the fabulous staircase with caste iron railings. The lounge a area was a cosy place to escape the stormy weather outside. Great location - a short stroll to Plymouth Hoe the Barbican and the docks. A 10 - 15 minute walk to King William yard. Friendly courteous service from all the staff we encountered.

    5
    « Give it a try »

    We stay away for business and pleasure. Very impressed with this hotel; good value, pleasant atmosphere, helpful staff, convenient location and good food. we will certainly stay here when next in Plymouth

    2
    « Good location, but needs update »

    In its heyday this hotel would of been very plush. The location is good and the car park at the back of the hotel is very handy. She is an old lady now and the room we stayed in shows it. Noisy springs in bed each time you move. Tired carpet and sickly yellow painted radiator and walls, skirting boards etc. Main areas are better and the sweeping staircase is impressive. The staff were helpful and courteous but the building just let the visit down. Needs a lot of tender care to bring this old lady back to its former glory.

    4
    « Lovely stay at a hotel with lots of history »

    Shown below are comments I submitted to the BW survey, however our stay was a very good experience overall. The manager (or assistant manager) showed us the tower. All of the breakfast and restaurant staff were attentive. The chef/s on duty who made the evening meals was/were very good. I felt the cooked breakfast at 0900hrs may have been made earlier and reheated or kept on a hotplate: black pudding quite hard and chewy. This was in contrast to the evening meal which we both found to be absolutely excellent value for money, quality of presentation and taste. I did not see the tower room advertised anywhere (or clearly) on the Best Western site as available, I wondered why they were not advertising this as this could be a good income?

    4
    « Very comfortable and Dogs are welcome »

    Comfortable hotel, the rooms were a little dated but this is a good location, reasonably priced and for us this was perfect as they welcome dogs ;). There is free parking at the hotel. We didn't pay for breakfast so I don't know what that was like however there were the usual tea/coffee and biscuits in the room.

    5
    « Theatre break »

    My friends and I have stayed here 4 times in the last 12 months. The staff are very friendly and welcoming,, especially Paul the barman and Simon the night porter, nothing is too much trouble for them. The restaurant staff are very pleasant and always have a smile on their faces.

    4
    « 3rd visit »

    The Duke is a lovely comfortable hotel in a very convenient location, particularly for visits to the Pavilion. The staff are all very friendly and welcoming, specially Boris, Simon and the irrepressible Paul who is both efficient and has a wonderful sense of humour. Thank you all for a great stay on Thursday night!!! Carol and Gloria

    4
    « A Royal Stay »

    Excellent location and great service. Rooms were quite comfortable and easily accessible. The breakfasts were superb and dining staff very attentive. The evening meal we had was well prepared and delicious.

  • 5
    « Better than expected »

    Having read some other reviews I wasn't sure what to expect. First view of the outside was mixed. Old but a bit tired looking. Inside was much better. The room was excellent, in particular the bathroom. The bar meals and drinks were very good but a bit pricey. All the staff were very welcoming but professional. We went to a concert at the Pavilions over the road and it was literally that, a barely 2 minute walk. All in all an enjoyable experience and would definitely return.

    4
    « A very interesting hotel with a fascinating history and which exceeded our expectations. »

    The hotel is fairly priced. We stayed as a party of ten and so experienced a range of rooms, with variation in size and decor. Rooms were clean, generally spacious and well-serviced; wifi connection was excellent. We took breakfast on three mornings, with a range of cooked food: all was excellent as was the friendly, attentive and effective service (including a busy Sunday morning with 80 covers). We used the attractive lounge bar where service was good and ate from the snack menu on one evening. Staff were accommodating without exception; the building was pleasantly warm throughout on what was a chilly few days; we were fortunate to secure spaces in the small car park (25 spaces for 72 rooms) and given the hotel's excellent location vis a vis the Hoe and the Barbican did not need to make great use of them.

    4
    « Good location, excellent staff »

    Stayed here for three nights, in a group of ten of us. A grand old hotel, with a lot of history, understandably it's in need of some tlc in places. Don't let this put you off. The rooms (for the price) are adequate, the staff are excellent (very friendly, and can't do enough for you) Breakfast is very good and substantial. Parking is free, although I would advise getting there as early as possible in order to secure a space.

    3
    « Ideal location in the city but away from the noise »

    The hotel staff could not have been more helpful, the building itself was very grand. The room had plenty of space but could do with modernising, the wall paper was overwhelming along with matching blinds and lamp shades. Not the fault of anyone but the room was so hot, the heating was on full when we arrived, with the sun blazing through the window it was extremely stuffy. Bearing in mind we are just entering spring it is understandable that the heating was still. Only stayed one night but would stay again due to the convenience.

    4
    « A good hotel with character »

    Good hotel - it's nice to stay in a hotel with character and heart. I was pleased that my room was large and had both a bath and decent sized shower. Very close to the seafront, although a bit of a way to the Royal William Yard where a lot of the new bars and restaurants are (I took a taxi - £4.00). I would say its downfall was that although it was a cold evening my room (112) was very warm and despite being on the first floor at the front of the hotel, at the side its on path level and I felt uncomfortable leaving my window open. I would stay again but request a room on the next floor up so I had the freedom to sleep with the window open. I didn't have breakfast here so I can't judge that but the restaurant looked nice!

    5
    « Great hotel »

    great hotel, very grand, nice staff. clean and tidy. bed very comfy would defo recommend to others and stay here again. excellent hotel and close to town which is good for pubs and shops. also a great place to stay if you are seeing a show or concert as walking distance from the theatre and pavilions

    3
    « Beautiful grand building on the surface, but rooms need an overhaul »

    Hotel is full of contradictions. Beautiful exterior. Impressive front lobby. Very grand old central staircase. Impressive breakfast room with views. However, I would probably not return for two reasons: (1) the heavy stale smell that I found overwhelming when entering the building from the car park. This is the area where a floor of rooms are located (including mine) And I would describe it as having heavy dampness smell in the atmosphere countered with radiators turned up high. This permeates the rooms, which I found too strong to tolerate; and, (2) the room was old, very tired, and in need of total refurbishment. The person on the desk offered a different room, but it was just as bad when they entered it themselves. In the end, found another room that was adequate and importantly had no smell. Stayed January 2016.

    1
    « Disappointing »

    Oh dear. Had asked for a quiet room on booking, to be loacated next to the lift, not a good start. When checking the VERY small double room, found sheets to be stained. After contacting reception, housekeeping arrived. Gentleman spent a while inspecting the sheet, eventually removing and advising with a sigh would change it! No apology or any thing. Breakfast again disappointing for a three star. Theme of unclean laundry - table cloth had bake bean stains ( or similar - didn't want to look too closely!) crumbs and obviously hadn't been changed from previous diner. On check out reception just took card payment, no itemised bar bill, nor reference to unclean room, apology nor did they bother to enquirer if we had had a good stay. Very basics of hospitality missing - shame position to Pavillions great. Needless to say won't be recommending nor returning.

    2
    « Disappointed »

    Just returned from a one night stay only thank God it was only one night. I reviewed this hotel months ago and took other advisors suggestion of up grading to a more luxurious room with Mini bar/fridge. My first shock the car park for a 500 room hotel there were roughly 20 odd cars! Our room was so a huge disappointment all very old 3 huge windows facing the road, no double glazing here noise awful and the room was freezing but the bathroom lovely and warm but very very dated not like shown on website truly completely missed leading, thank God it was only one night. When we checked out the young lady just took our room card didn't even ask if we enjoyed our stay no smile nothing, I didn't bother to complain as I didn't think they would be interested in listening to, we saw another hotel over the road called the continental that was beautiful inside and cheaper to stay at as well so would defo recommend that one instead of the best western.

    5
    « Best Welcome home. »

    Stayed here when my husband came home after being away for 11 weeks. The staff were amazing and very helpful. Our room was lovely and very clean and our view was great. We are re newing our wedding vows and we have found our hotel.

  • 4
    « Decent hotel, very good food »

    Just stayed one night but really liked the hotel. Our room (looking to front of hotel) was spacious and comfortable. The only problem was that the door into the room was sticking; on return from dinner my husband tried to get in using some force, burst through the door (eventually) and hit his head on the door frame; also the curtains also didn't quite shut. Apart from that everything was fine. Staff were all pleasant and helpful and obviously well-trained. We tried to get reservations in several restaurants nearby, without success, so decided to eat in the hotel - definitely a good decision - see separate review. Breakfast was fine, with plenty of choice. Hotel car park is quite small but we managed to park nearby without incurring charges during the night (free until 10am next morning). We'd certainly stay here again if in the area - very good value.

    4
    « Excellent room »

    The reception area and grand staircase nicely match the Victorian exterior of this hotel. I like a room which is not the standard hotel shape and our "superior" room for not a lot extra fitted the bill. It was a very good size, with a bathroom with separate bath and shower - always good. Comfortably warm despite the cold weather outside. Staff very friendly and breakfast more than adequate - porridge with clotted cream was much enjoyed. Although the hotel looks near the coast don't expect a view. Walk 5 minutes to the Hoe and enjoy the view there.

    5
    « Will be returning »

    The staff were very friendly and help full, the food was supurb. The waiting staff were very quick to make sure you were seated almost immediately. We had a lovely room and it was very comfortable. I will be staying at this hotel again.

    4
    « Hotel with character nice rooms good food and excellent staff »

    Stopped at the end of November 2015 for 3 nights on business with a colleague. I was upgraded as a diamond for life member to a four poster room. The room was large and clean also very nicely decorated in character with the hotel. The staff were all very professional and polite Ate in the bar each night and the food was excellent Breakfast was also to a good standard . Yes I would recommend this hotel for business and pleasure

    4
    « Friendly and comfortable »

    This hotel was comfortable and good value for money. The staff were delightful, friendly and helpful. Our dogs were welcome. The service provided by all staff was exemplary. The car park is small though and we sometimes had to park on the road.

    5
    « Beautiful on a budget! »

    My partner and I were visiting Plymouth for a university open day and needed somewhere to stay the night before. As we are students, our budget was low and we were expecting to afford the bare minimum. However, we stayed here for £63 for the night which was really reasonable, and we definitely received more than the bare minimum. The hotel is easy to find, a short distance away from the city centre and the university. The car parking is cramped but with a lot of manoeuvring we found a spot. The staff are friendly, room service was always available and the food was gorgeous. The room was nicely decorated, complete with TV, kettle, hairdryer and ironing board. Everything was clean, traditional and welcoming. Would definitely stay here again.

    5
    « Excellent short break »

    We had a very enjoyable five night break Ideal base to explore Plymouth & the surrounding area This is a good value for money hotel. The breakfast buffet was very good ,as was the full English Breakfast.

    4
    « valentine's stay »

    Stayed in room 406 on valentines day with my boyfriend which we thought for the price we paid was good value. Reception staff were very friendly upon our arrival. The hotel itself looks very 'posh' but it gets let down slightly by the décor. although my room itself was lovely, it looked a bit dated. We couldn't walk around the room without the floor squeaking and on one wall there was peeling paint which was a shame. We are elsewhere and upon arrival back we decided to take a look at the hotels other facilities, we only got as far as the living room area with an open fire and sofas when we noticed the night porter following us around watching us, he didn't speak to us so it made us feel as though we shouldn't be looking around. For the price I paid, it would have been nice to see the other things the hotel had to offer other than my room but we went back to our room after that. Not the best plumbing, not sure whether thats a reflection of the old building or not though. The bed was very comfy and my boyfriend slept like a rock. unfortunately I was woken up a few times by traffic outside and loud music, I understand the hotel is situated in a busy city but id expected the hotel to accommodate for that and maybe have thicker windows. Our overall stay was really nice. The tea and coffee facilities in the room was a lovely touch and I had also asked if they could leave rose petals prior to my stay as it was valentine's day and they didn't disappoint. Its little things like that which would make me come again. Hoping to stay again sometime in the future, just maybe not in the same room because of décor/plumbing Overall 4/5 because despite my issues I did enjoy my stay very much

    4
    « Good value »

    First time in Plymouth. The hotel was in a perfect location between the seafront and the town centre and the view from our window was lovely. The room was nice and warm which was very welcome as it was freezing outside and the bed extremely comfortable. The breakfast was very nice but a little overpriced as there was very little choice if you didn't want the full English.

    4
    « Lovely Hotel »

    As like other previous happy customers its all very good. Rooms, food, staff, location,great for the theatre. Breakfast menu great with lots to choose from and cooked nicely. Would recommend room 416, nice space.

  • 5
    « Lovely valentines break »

    We stayed over valentines weekend and were very impressed by the hotel. The room was comfortable and very clean. Staff were very pleasant and helpful. Breakfast was delicious. Free parking, open fire in the bar, free wifi. Million times better than cheap no frills alternatives.

    5
    « Valentine's weekend »

    I had a surprise stay for Valentines. The staff were very friendly and accommodating. Beautiful room and great facilities. Breakfast was lovely too. Just perfect. A very happy customer :-) Close to the city centre and a stones throw from the Hoe. A great location.

    5
    « Full of character »

    Stayed in this hotel at the weekend. It is a lovely building, full of character, and with helpful, friendly staff. The breakfast was tasty and plentiful and meant we didn't need to eat again until late afternoon! We took our dogs and our room was perfect - and vast! Close to everything we needed. Our son is in his first year at the university, so we look forward to many more stays with or without the dogs, over the next 3 years.

    4
    « Overnight stay prior to Show »

    Decided to have an overnight stay here as had tickets for a show at the Pavilion opposite. Fantastic location to stay which beats parking as they have a big car park at the back. The hotel is over 150 years old and was revamped a few years ago. The room was very big and was lovely and warm and had s delightful breakfast in the morning. We used the bar area and coatings aren't too bad. Only grip was I fancied a packet of crisps and after eating them noticed that they were out of date! It's an old building with creaky floors with bags of charm. Lovely place and central for the shops. Just don't expect a pool and things to do in the hotel

    4
    « One night stay »

    Stayed at the hotel which is just over the road from the Plymouth pavilions. The staff were friendly and really helpful. We found the dinner prices expensive but plenty of places nearby to get good food. The room and hotel was very clean and tidy and we had a good nights sleep. Enjoyed a full English breakfast with toast before heading back home. The receptionist, Kelly, was extremely helpful and we won't hesitate booking again when visiting Plymouth.

    3
    « Comfortable - but maybe a bit tired? »

    Stayed here for one night on Saturday (having been to see "I'm sorry I haven't a clue" at the Pavilion, across the road). Position couldn't have been better. had booked a superior room - bedroom itself was lovely, and bed very comfortable. But the bathroom had definitely seen better days: was probably last refitted in the 1980s. Very cheap fittings, loo roll holder falling off the wall, bath needed re-sealing. Staff were very helpful. Breakfast included with the room price: English breakfast was good, the continental option, though, looked very sad.

    2
    « Oh Dear......... »

    I booked this hotel as I have stayed in several Best Westerns and they are usually Ok rooms and they normally serve an excellent breakfast. Firstly can I say this hotel delivered 100% on the breakfast that couldn't be faulted hence my score went up to a 2!!!! The room however (402) was dreadful peeling/ ripped and stained wallpaper . Good points bedding seemed clean although bed not that comfy. Tv was good size and worked well. Wanted a bath in the morning there had obviously been some 'botched job' done on mixer tap and it would only work for shower so no bath as couldn't get taps to run to bath and as shower head so high up in walk and water so fierce would have flooded room if I'd tried to fill bath from that! Got in shower water ran cold for ages then when went hot was almost immediately scalding hot and as water from shower so fierce I had great difficulty getting near the taps to turn the hot water off or the cold on without getting burnt arms!!!! A real H and S issue !!!!!! Not one of my better stays at a Best Western and I certainly will never return to this hotel.

    5
    « All round excellence »

    Fantastic hotel with interesting history and full of character. Ideal location close to city centre, shops, plymouth hoe and docks. Excellent service, great room with sea view. Superb food. Also well located for visiting local areas of interest and easy access to buses.

    4
    « Fantastic night »

    I visited for an awards evening. We had a great evening celebrating with friends, the staff here were very efficient when dealing with serving 250 people their food and drinks and very friendly. The food was amazing, every course!

    5
    « Really enjoyable evening »

    Had a function with 200 guests. Couldn't fault the staff or service we received. Nothing was too much trouble for the staff and the night ran smoothly. Food was amazing and was served very efficiently. Would definitely recommend for anyone planning a function

  • 5
    « Fantastic stay, friendly staff, wonderful room »

    Me and my 8 year old daughter stayed for a 2 night stay at the Duke of cornwall we were welcomed by friendly and helpful staff and checked in, the room was up to date and had everything you needed for a wonderful stay. The beds were comfortable and there was plenty of storage. There was a bath and a shower and condiments were left. The bar staff were polite. The restaurant food was lovely and the staff were happy to help when I asked about food for my daughter. The breakfast was brilliant and it certainly offered a wide range of choice from cereals to a full English. I will deffiantly be staying in this hotel again and would recommend it.

    5
    « Relax and revive »

    We had an amazing four nights at the Duke of Cornwall. The staff were very caring and amusing, the service was good, nothing was too much trouble. We had a few very good meals there and would thoroughly recommend it.

    4
    « Excellent Value »

    Chose this hotel for its proximity to Plymouth and we're glad we did. It was easy to get to the city for shopping as well as see the pavilions and other sites such as the Royal William Yard Harbour. The staff was very helpful and friendly. Although the room didn't have the most modern decor, it was very comfortable. Overall, good value for money.

    5
    « Wonderful old world hotel with lots of charm and five star service! »

    Stayed here two nights last week on a first time visit to Plymouth. Great location a stroll from town centre, the Hoe, the Barbican, union street bars and restaurants. Wonderful warm welcome from Chloe on reception, superb service in bar and restaurant, great cooked to order breakfasts, superb dinner menu, really warm bedrooms, I will be back!

    5
    « fabulous visit »

    Had a very enjoyable stay, nothing was too much trouble attentiom to detail was superb and bed was comfy and breakfast was excellent.close to the barbican and restaurants nightlife and royal william yard

    1
    « Xmas meal, never again. »

    My wife and I went to this hotel at Xmas for our family Xmas meal. My wife had ordered a starter, which when it came out was the wrong one. I ordered soup for a starter, which when it came out was fish.. The main meal itself was very bland indeed. The hotel itself is a lovely building but this was my first time here for food and it will be my last.

    2
    « Staff »

    Our 3rd stay at this hotel was spoiled by a surly , slovenly and un helpful barman he should really look for a new career. A great weekend spoilt. His attitude takes away from the good work of the rest of the helpful staff. Next year our stay will be elsewhere

    5
    « Worth Waiting For xoxo »

    My friends and I were at an event at the hotel and we all stayed the night 5 rooms in total. Every one was different and individual loved them all, but mine the most. Large room and large comfortable bed, separate bathroom with bath and shower. The staff were all very cheery and helpful and kind. Hotel was grand in an old fashioned way and I loved it - needed a tiara and evening dress - didn't want to come home and can't wait for an excuse to go again . It was spotless throughout. Breakfast was lush , want to know how they cook their mushrooms xoxo thank you and see you very soon Duke xoxo

    4
    « Jimmy Carr show »

    This hotel is in the perfect position for anyone visiting Plymouth, either to explore the city centre to do a bit of shopping or for seeing a show at the pavilions. The room we stayed in was big and comfortable (if slightly dated) but it did the job. The Plymouth pavilions are right across the road which is why we chose this particular hotel. The staff are very friendly and helpful. Probably not romantic getaway material but great if you want somewhere to stop that's comfortable and practical.

    5
    « Christmas Cracker »

    Had a superb festive lunch with the "girls" all organised for us by the lovely Melanie W. She was friendly and professional with our booking and nothing was too much trouble for her and the staff despite it being their busiest time of year. We had a three course Christmas Lunch with coffee for under £20.00 which is superb value for money. Everything was tasty and arrived hot unlike some other places at this time of year. Very relaxed atmosphere not rushed along or left waiting for hours on end. Generally perfect. Thank you Melanie and the team. X

  • 2
    « Run on a tight budget »

    The hotel opened in 1863 - we can tell because the bath towel [so frayed around the edges that we thought it was a fringe] looked as if it dated from the opening day. And, 48 inches by 24 inches is, in the opinion of many, not large enough to qualify as a bath towel. When asking for foam pillows at reception, the first receptionist seemed not to know what "foam" was. Her colleague tried to get rid of us by say that she didn't think they did them; when it was explained that it was a matter of allergies, they were then [I felt, with some reluctance] duly investigated and subsequently provided. Yes, there is parking but not much - not sure what happens in the busy season. Décor - a curious mixture. Breakfast - average. A delightful building but with a faded exterior and weeds growing out of the stonework the initial impression is not good. A massive refurbishment is what is needed, and a shake up of the staff - we didn't really feel they were there for our benefit.

    4
    « Lovely »

    We stayed overnight in the hotel as part of a dinner and dance package. Was a lovely experience throughout. The hotel is a little dated but its age adds to the feel of the place. We had a double room overlooking the back of the hotel (and car park) on the 5th floor, the room was huge! Large bathroom with a bath and a separate shower cubicle. Rooms are clean and well equipped and the bedding and towels are great quality and very comfortable. Breakfast in the morning was partly 'to order' and partly buffet style and absolutely delicious. Would definitely stay over again... despite the fact that i live in Plymouth!

    3
    « Time for an upgrade »

    We arrived via ferry from Roscoff and the hotel was a convenient 10 minute walk. Lovely old building and great entrance and staircase. It was charming with Christmas tree and decorations in the foyer. We were given a twin room on the third floor. The room was spacious but the bathroom was awful. We enjoy staying in old/historical accommodation but unfortunately the room we were given was tired. We didn't eat at the hotel. Convenient parking at the rear of the building. I hope the owners are renovating rooms as this hotel has the potential to be so much more.

    5
    « Great Hotel, Great Location »

    We stayed for three nights over Christmas. Walking into the hallway and reception from the front door gave an impression of spaciousness. We were welcomed by the receptionist, Kelly, who was friendly, efficient and very willing to impart knowledge in answer to our questions. Our room was on the first floor which we reached using the four-person lift. However we could have used the wide, winding and elegant stairway. The allocated room had plenty of space for two people and was clean, tidy and well appointed with bed, two armchairs, a writing desk with chair, and a number of room lights which could be operated with a single switch. The flat screen television was wall mounted. There was a small area for hanging clothes, a kettle for making drinks, and complementary biscuits. The ensuite bathroom was fresh, clean, tidy and housed a bath as well as a shower, wash basin and toilet. The car park was at the back of the hotel and had an almost level walkway through to the first floor. On the ground floor was the spacious dining room where a really good selection of breakfasts were on offer. The waiting staff were friendly and efficient and clearly the chef was top notch as the bacon was the best tasting and cooked I have experienced in a long while! If there were to be any criticism it would be a lack of shelving in the bathroom and perhaps too little storage space for clothes. However on a short stay these minor inconveniences are of little consequence. We would definitely stay again.

    4
    « Overnight theatre stay »

    Good value stay. Room fine and breakfast good - although cooked to order and hence considerable delay (others walked out before their breakfasts arrived). Hotel retains it character, a little glimpse of pre-war Plymouth.

    3
    « Could be Great »

    Beautiful gothic building with sumptuous staircase. Our room was good and had a fine view of the city. Problem was we didn't get to sleep till 3 a.m. because it was right next to a function sweet with noisy Christmas party in full swing. Will give another go as so much potential.

    5
    « tradition »

    a lovely hotel convenient for plymouth centre with good old fashioned style .the outward appearance matches the interior and has not been brought in line with modern souless hotels. Although the car park was small the on street parking is easy .

    3
    « Period detail but a little tired »

    Stayed here for a few nights. First impressions always matter and the entrance is grand and in period style, checkin is easy with friendly staff being very helpful. The room keeps with the period, but the bathroom was dated and paint was peeling from the ceiling. The bed is comfy. WIFI is only available downstairs even though you can get signal on the 3rd floor. There is a CAT5 cable to connect laptops free of charge in the room, but this is no use for tablets. Breakfast is a civilised affair with food cooked to order. Overall not a bad hotel but it could do with some tlc.

    5
    « A lovely stay as usual »

    We have stayed at this hotel on several occasions over the years when going to the Pavillions and we have never been disappointed. Our room on this occasion had been updated and included a wet room. The only downside was that as the hotel is grade two listed it still has its original sash Windows which let the cold air in.

    3
    « excellent breakfast »

    We stayed in a superior room which although large was in need of refurbishment.Although members of Best western we had to ask for an upgrade as this was not offered.The bed was very comfortable but the duvet was too small and kept falling off the bed.

  • 4
    « Good pub grub in the bar »

    We called in for supper whilst waiting for the ferry and were awarded the same welcome as if we were staying guests. We ate in the bar and our supper was delicious. There were excellent parking facilities at the rear of the hotel.

    2
    « Very dated »

    Twin room which needs a good revamp. Very dated. Parking limited. Staff are pleasant good location very central. Right opposite Plymouth pavilions. Walking distance from the city center. Would stay again but would ask for a better room

    4
    « Great staff - nice stay »

    We were there for my sons passing out at HMS Raleigh. Grand old hotel that has been renovated in period, which is fantastic. Our room was as expected for a hotel like this. Large enough with twin beds not too close together, 2 chairs and a table. Large wardrobe (more hangers please) and a large bathroom. The only issue I had was the shower. Large shower head but not alot of pressure and took 15/20mins of fiddling to get the temperature right. Just left it on and the next person went in. New decor and fantastic thick curtains. As an old building with old sash windows it was expected to be draughty but in November with the wind it was very airy - once the curtains were shut it soon felt different. Loved the bedside lamps. Lounge is huge with leather sofas and a big fire - so cosy as the weather was awful. However the best part of the stay was the staff - from check in to check out they were great. Nothing too much trouble. Bar staff are worth a mention as they were fantastic. On 2 of the nights there were 2 functions and the staff were busy but very efficient and friendly. Easy walk to town and Barbican took 15 mins. The other half of our party was on the the 4th floor which had not been renovated. We were in 316. Not alot of parking.

    4
    « Comfy big room and bed »

    Definitely a better than average experience and a fair price. The hotel is in a good location and there is plenty of free parking. We had a B&B rate - there are lots of good restaurants to choose from in Plymouth. Staff very friendly and helpful. The room was spotless and adventurously decorated. Breakfast hit the spot.

    5
    « Treat for a night »

    We stayed here as a late birthday treat. We had tickets to see a show at the pavilions. As far location goes it's spot on with the pavilions literally across the road and bars just down the road. We had a superior double and it was lovely. Big windows over looking the pavilion, very comfy bed with comfy bedding. Good sized telly to watch in bed with a cuppa in the morning. We did not use the restaurant as we had a reservation else where. We did use the bar before we returned to our room and staff are very good and friendly. We would stay again.

    1
    « No DUKE would stay here... »

    £150 for a luxury room you would expect a high level of cleanliness. Attention to detail was some what lacking, due to the previous occupants hair band with matted hair being left on the bath tub side. Better than the hair band it also seemed that the previous occupant had enjoyed her coffee to the point of leaving the dribble marks down the front of the cup. Shall we now move onto the breakfast, having ordered a full English breakfast and cereal, expecting a freshly cooked full English is really not an option as I can only presume this was pre cooked and microwaved warm. If I was to honestly rate this hotel I would recommend you AVOID using this hotel unless you can get a discount at least of 50% on what they named as a luxury room. P.S on complaining to the management we were gracefully given the discount of a complimentary wine.

    3
    « dissapointing »

    I picked this hotel with an upgraded room as a treat for my wife's birthday. The hotel as a whole was a little tired, the room was in need of redecoration and carpet and although the bathroom looked quite nice, the shower didn't work for the whole time we were there despite requesting three times for it to be looked at.The breakfasts were very nice and well served and we had a really good meal in the restaurant served by Petra whom we thought was exceptional as a member of staff. we also had a drink in the bar but unfortunately the beer I ordered was off which I know could happen anywhere but didn't help towards the experience. Had we been given some kind of compensation for the unuseable shower ,a discount, a couple of drinks in the bar, maybe a bottle of wine with the meal,( £250.00 for 4) . I would have felt as though we were looked after and would more than likely go back. However after filling in a survey on line and receiving an email back with a half hearted apology, I don't think I'll be using this or any other 'Best Western' in a hurry

    4
    « Hotels in Plymouth »

    Not a lot to choose from here. Not normally a fan of Best Western hotels, but this one is just fine. Stayed in upgraded room. Very clean with nice decoration, contrast to reception, bar and restaurant area that have that typical 1960's Best Western feel. Food very good and staff attentive. Would I stay here again? Yes

    4
    « Beautiful hotel »

    I enjoyed a night in this hotel as party of a shopping weekend! The reception/dining rooms are lovely and my good-sized bedroom was really beautifully decorated with deep, soft carpets and a fabulous bathroom. Only downside was the hot water (or lack of), but a lukewarm shower is perhaps to be expected in such an old building. Breakfast is made to order and was delicious. The staff were all very welcoming and friendly.

    5
    « Absolutely first rate hotel with great staff »

    Business took me down to Plymouth, and for various reasons I didn't book a hotel in advance. A client recommended the Duke of Cornwall Hotel in Millbay Road to me, and I was fortunate to get a room there immediately. Having driven down to Plymouth, it was great that the hotel car park was a) available to residents at no additional charge, and b) was directly behind the hotel building and it was just a short walk to reception (especially as it was absolutely pouring down the night of my arrival!) My room was excellent, the price was very competitive and included breakfast (outstanding!). Service from the staff was everything I could have wanted, and whenever I am next time down that way again, the Duke of Cornwall is the only place I would consider staying!

  • 1
    « Awful »

    The hotel is probably one of the worst I have stayed in. Firstly the car park is an absolute joke. No room and poor security.the entire hotel is dated and is in badly need of revamping and updating. The room was uncomfortable, rock hard pillows and uncomfortable bed. The food is below average. I would not recommend staying here.

    4
    « A good base »

    Good base for the pavillions and the city centre. The room was clean and comfortable and not over priced We had a good walk from the hotel to the barbican and the seafront very nice views from floor 5 over the city.We had no hot water but when we mention it to them they fixed the problem straight away really nice staff and cannot fault the staff at breakfast as they were all friendly and would recommend

    3
    « Charming period hotel with a good restaurant (but beds need updating) »

    This hotel is housed within one of the most imposing period buildings in Plymouth. It celebrates its history as grand hotel. It has a pleasant bar and a very nice restaurant. It is a short walk to all the key Plymouth attractions and has onsite parking. Unfortunately, the bed that I slept on was supremely uncomfortable. It was very soft and felt well past its use-by date. I had a poor night's sleep and in fact I ended up sleeping on a duvet on the floor rather than the bed. If not for the building's charm and the restaurant, this would be a two star rating. If they fixed the beds it might be a four star.

    1
    « Room like the set of Rising Damp »

    Given an appaling single room with mould on the bathroom wallpaper, tatty and old furniture, rotting wood on the sash window - completely unacceptable. When I complained to reception after checking in, I was told that i could not see a duty manager until the morning and that there were no alternative rooms available! One of my colleagues had his room changed as there was no running water! Such a shame given the potential of the building but it clearly needs an urgent and expensive. In fairness when I complained via e-mail, I received a reply offering a free room upgrade for a future stay but do not think I will be going back.

    4
    « A Grand building. »

    You can imagine this was a very luxurious hotel in the early 1900,s . A nice place to stay now, sort of 3 star with a few 5 star touches. Room was very nice, clean,comfortable with free wifi etc. bathroom was a wet room , which suits me, but if you want a room with a bath I would check first. Both the food and the service in the restaurant were excellent. I would like to stay again in the spring/summer and take advantage of its location and walk to the Hoo etc.

    2
    « Historic Landmark showing its age »

    The service at this hotel is great and personal, from the check-in to the service at breakfast. The rooms are old and creaky with some annoyingly bad finishes that appear to be modifications on modifications conducted by DIY amateurs. There are some flashes of what the hotel could be, with some preserved elements that hark back to the hotel's glory days, and some nice touches like free, reliable wi-fi and copious power sockets in the room. The shine is taken off that with the decor and grimy carpets; sash windows that are covered in peeling paint, and musty bathrooms stocked with fraying towels. Breakfast includes a modest, but adequate buffet including what appears to be fruits form tins, and is complemented with a great freshly cooked breakfast including traditional favourites like kippers and even porridge with clotted cream. My room was on the fifth floor - the highest floor except for a tower suite above. It was near a fire exit, which it would appear had to be visited by staff every hour, where they verified the exit was shut put swiping a pass and got a confirmationally loud beep back to confirm they had done their hourly duty. Annoyingly this meant that every hour there was a loud cracking along the 150-year old floors, banging of fire doors and loud beeping. As the mattress was probably not much younger than the hotel, this made for a disrupted night's sleep both nights that I stayed. I paid 100 pounds for a fifth floor room, which had a separate bedroom, living area and bathroom. This price included breakfast. It must be a dilemma what to do with the hotel that was established 150-years ago. Do you spend millions (if not 10s of millions) of pounds investing in it, only to push prices up significantly and change the target visitor, or keep adding mnor fixes and upgrades of the ageing infrastructure and continue to get the budget visitor

    3
    « Needs more than a lick of paint!!! »

    The Duke of Cornwall Hotel, steeped in history and ideally located for both the city centre, seafront and Barbican areas of the city of Plymouth. The hotel itself is grand and at first glance would be an ideal place to stay for business users, couples etc. However looks can be deceiving and if the owners would only plough some money in the finer areas of the hotel this would be one of the most majestic hotels in the area. The food was excellent, albeit I only ate breakfast, the service was excellent and all members of staff were polite and helpful that I spoke with, but what lets this hotel down is by kidding themselves that a lick of paint against the panel walls will bring the place up to standard. Sorry you are sadly wrong because when you start looking at the paint you then starting looking at the tired carpets, the lino flooring and in my case the extremely poor bed in an upgraded twin room. I understand that each hotel group may have a cyclical maintenance and upgrade programme, but this is well over due!!!

    3
    « Business Trip »

    Stayed here for one night stay on business. Room was clean, tidy and comfortable but the decor certainly gave a punch - a feature wall is great but feature walls certainly was busy. Ordered room service which was quick and the food was hot. Not the best food I've had but it was good value. Would stay here again.

    5
    « Lovely »

    My son & I had a brief one night stay for a gig over the road at The Pavillion. Gorgeous oppulent decor. A step back in time ! Staff were all nice. Breakfast was a bit hit and miss - cooked to order, long wait & plates hotter than the food. Toast soggy & eggs cold. Although room service in the late evening was very good. Our bathroom had a strange smell; like a sauna or a fire. Could do with a hoover between bed and wall, along skirting boards. However, the stay was nice & would return.

    5
    « Lovely stay »

    A brief one night stay for a gig across the road at The Pavillion. Ideal situation for The Pavillion. Room was beautiful, although the bathroom smelt strange; like a sauna or a previous fire. Breakfast cooked to order, so quite a wait.

  • 5
    « Great Hotel good value highly recommended »

    This was the first time we stayed at the Duke of Cornwall, it was ideally situated across from Plymouth Pavillions, great friendly staff and comfortable hotel, would defniately stay there again and recommend to my friends and family.

    3
    « Could be so much better »

    Firstly the staff were excellent and the receptionist was very knowledgable about the area suggesting a variety of local-restaurants. The hotel itself looks amazing but once I got to my room with the uncomfortable bed with a mattress that rolls you into the middle and a shower that trickled abit then came out with some pace but always cold. It was an unfortunate experience and below average. The location was fine and only 10 minutes walk to the centre.

    4
    « Beautiful vintage Decor, comfy rooms, good price and location »

    Very nice overnight stay at this hotel. Amazing vintage decor and well preserved. The rooms are very comfy and spacious. Nice and clean hotel. Very helpful staff and great location. 5 mins walk to the sea-side. Plenty of parking available and very nice and fancy restaurant (although did not try it). Some great views from the rooms.

    3
    « Ordinary to below average »

    Double room was small with very small en suite. Bed was soft but mattress was not of high quality as one person turning over disturbed the other [this doesn't at home where we must have a better quality mattress?]. The shower over the bath was so awkward to use that we had to get the hotel service to actually turn off the water as it seemed to be stuck on - ended up having no shower until we got home! Full English Breakfast a bit slow being served [not very busy] and not very hot either. Presentation of food no more than OK. Surroundings and décor a bit worn out and the staff generally lacked enthusiasm. We've recently stayed in B&Bs in Devon villages and in Cambridge town of better quality than this.

    3
    « Good location, decent for the price paid »

    We had a prepaid deal for an extended stay. If we had paid more than what we did, I would give this a lower rating. The location was great for day trips around the region. It was also good for walking to the harbour and the Barbican (we are walkers, other might find it too far) The room was serviceable but small. The pillows were awful, and the bed was too soft. The rooms were not and dry, even with the windows closed. The room was serviceable

    3
    « Great Location »

    We booked this hotel due to it's location and proximity to The Pavilions a lovely well preserved Victorian building clean and tidy with welcoming staff, however we had a room which was on the back of the hotel with the window being entirely blocked by the enclosed fire escape this made the room very dark it was also uncomfortably hot. The bathroom had been refurbished and was pleasant enough however attention to detail was missing the shower door did not fit properly, the tap indicator fell off and part of the bath panel was loose.

    4
    « Everything good except the pillows »

    Very good reception, helpful and friendly. Room newly decorated, but bed not very comfortable and as for the pillows they were a disgrace and really let the hotel down, not only were they thin and uncomfortable but on inspection there were no pillow protectors which is not hygenic on any level. I run a holiday business and wash the pillow protectors for each new guest I would not use the hotel pillows if I stayed again. In fact they were so bad I am amazed at housekeeping for using them. I did inform reception. Breakfast was very very good and because not busy service was quick and friendly.

    2
    « Disappointed at the Duke »

    We booked the duke of Cornwall as a special treat.Very disappointing paid for family's Christmas party was a shambles, will not return. The hotel was cold on arrival, drinks are overpriced the food was boring and cool. Too many people squashed into one room, what a shame sooooo disappointed

    5
    « A great place and easy access to the pavilions »

    We stayed for one night whilst we were watching a show in the pavilions. Upon arrival we were warmly greeted by a lovely and friendly receptionist who was very helpful. We ordered a meal at the bar and asked if it was possible to have it quick as we had left little time before the show, the bartender was very good and made sure we had it in time. The room was a good size.It was a great place with lovely staff.

    5
    « Business Stay »

    Lovely old style hotel, staff very friendly and offer a great service. Breakfast cooked individually and very tasty. Rooms are clean and spacious. I f you want a base whilst visiting plymouth then this is for you.

  • 4
    « Very pleasant stay. »

    It was only a one night stay. The room was delightful. A large fourposter bed, and good quality furnishings. A very large window, and the afternoon we arrived, the sunshine was pouring in. The bathroom was minute, and we would not have wanted to spend more than a couple of nights in this room because of this. The towels were very large and fluffy, and there was plenty of hot water. Everything was spotlessly clean. The room was laid out well with comfortable armchairs and a coffee table. a desk/dressing table with good lighting, and plugs containing USB charging ports for our phones and ipads. A good hospitality tray. Also an iron and ironing board. The bar was OK, but the evening we were there, there had been a wedding, and the bar was full of rowdy guests and lots of children. (I am a Grumpy old woman!) Staff were helpful and pleasant, Breakfast was very good, but service was slow, i suspect because of all the guests staying on after the wedding. The car park was very small, and we couldn't get in, again because of all the wedding guests, so we had to park in the road outside, which was no big deal, £3.00 for the afternoon and overnight, but had to move by 10.15.am.. A really beautiful building, I believe the first purpose build Hotel, and many famous people have stayed here over the years. Very convenient for Plymouth Pavillions, which is immediately opposite. We would definitely go back.

    3
    « Convenient for Plymouth Pavilions. »

    My wife and I stayed here on our 5th wedding anniversary weekend. Masses of history in this stunning building. Nice old building which is in pretty good order, both in the rooms and in the public areas. Only 1 small lift, but a very impressive staircase. Because it was built pre motor car the car park is very small and we had to park out in the road, at extra cost. Good check in, good staff. There was a wedding party in the hotel as well which had taken all of the normal priced rooms so we had a 4 poster room. Nice room with pleasant outlook. Warm. Comfortable. However only 1 pack of biscuits and only 1 bottle of shower/shampoo gel in the bathroom. Comfortable bed, good linen. Good sized TV. No bottled water (for £130 on a weekend night). We were going to the theater over the road we wanted an early dinner/bar snack. It was OK but we were invaded by the wedding party coming into the bar with kids jumping on our chair arms etc. Not the hotels fault but the parents. But there was nowhere else for us to go. The bathroom was small but adequate. It was as long as the bath and twice as wide. So a bit on the small size. The towels were a good size and quality, but no robes. The breakfast took ages because of the wedding party and I would suggest the hotel has a help yourself breakfast station if they are having that many guests in future. It was good quality however when it arrived, but 20 minutes wait to get your tea and then another 15 minutes to get your food is ridiculous. Would I stay here again. Probably not for £130 a night.

    4
    « Quirky Hotel »

    We stayed at the Duke of Cornwall Hotel for surprise one night stay for my Mum's birthday seeing a show a Theatre Royal Plymouth, first arrived to drop off our luggage which the receptionist kindly locked away for us rather than carry it all day long, we later returned to check in which was quick and efficient, there was a really lovely staircase to the room, and a tiny old fashioned lift which was just like out of film very sweet. My parents had a double room and my sister and I in a twin next door, our room was lovely and spacious, large bath tub, only complaint not enough milk but most places have this problem! My parent's room however was a lot smaller and hadn't been hoovered on one side of the room, the last guest's crumbs were still there. We were getting ready to go out for dinner, and my sister and I took turn to go to the room next door to find 3 members of male staff sat on the floor legs sprawled out on their break clearly, made us feel a little uncomfortable being watched! They eventually went away. Our door wasn't the best at being locked, with the lock engaged the door still moved half an inch which isn't very reassuring. The next morning I texted our Mum saying we were ready, and she went to leave the room to find a housekeeper stood staring at the door at 09.15am; when check out wasn't until 10.00am! The hotel is very nice, very 1920's, could maybe use a porter being around if you're on the fourth floor, seems to be some having a tea break outside the rooms. Apart from all that, a very pleasant stay.

 

Getting to the hotel ...

All directions
·From: M5. Take Exit 30 onto A38, follow sighs to the city centre and Plymouth Pavilions, the BEST WESTERN Duke of Cornwall Hotel is located on the left.