BEST WESTERN Plus Berkshire Hills Inn & Suites,  Pittsfield

4.5/5  - based on 425 guest reviews.
1350 W Housatonic Street, 01201-7514, Pittsfield, United States - See map
+1 413 442 8714 +1 413 443 9831

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 425 traveler reviews
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Located just minutes from the Hancock Shaker Village, guests at our Pittsfield hotel can truly get away from it all while still enjoying a bevy of modern conveniences. How does a vacation along the Appalachian Trail sound? Or perhaps an evening of enjoying the Tanglewood Boston Symphony Orchestra sounds more appealing. Whether you're an outdoor adventurer, lover of the arts, or both, you'll find exactly what you need for the ultimate vacation when staying at our Pittsfield hotel. Need some recommendations? Our friendly staff is happy to help. From the Berkshires to Pittsfield, guests at our property are close to everything. Our newly renovated hotel is located minutes from Tanglewood, and we're centrally located to all Berkshire attractions. A key location is paramount for an enjoyable vacation or business trip. Employees of Berkshire Life Insurance Corp. and families on vacation equally enjoy the many top destinations nearby. Whether you're here for a meeting with Solar City, an event at General Dynamics, or you're here for one of the summer camps, where you stay matters. This part of New England is known for some of the best camps in the country like Camp Ashmere, Camp Taconic or Camp Danbee. There's no better view of the fall foliage than from Camp Romaca or Camp Russell, but of course the winters here are gorgeous, too. Slip away to one of the many local ski resorts like Bousquet Ski Area or Jiminy Peak Resort. Even if you're here for work with Sabic Innovative Plastics, it's wise to sneak away for an afternoon to the Butternut Ski Area or Mount Greylock, the highest point in Massachusetts, for a much deserved escape. Enjoy all four seasons in this part of the country, with helpful staff at our Pittsfield hotel giving you the insider's tips on what to see and do. Reserve a peaceful stay at the BEST WESTERN PLUS Berkshire Hills Inn & Suites today!

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Room 1

Guest reviews


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based on 425 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
203
Verygood
 
147
Medium
 
66
Poor
 
6
Horrible
 
3
Business Business 64
Couples Couples 157
Family Family 143
Friends getaway Friends getaway 40
Solo travel Solo travel 11
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Berkshire Hills Inn & Suites,Pittsfield
  • 5
    « Excellent »

    After and arduous trip across the Mass Pike, driving into this Best Western was a pleasure. Jim the Front Desk Fellow was more than cordial and we we promptly in the room. Jim also had a dinner recommendation that turned out well. The hotel is immaculate and well provisioned. The facility has an old feel to it yet is well maintained. We nicknamed the elevator as it is a tad noisy, humor comes in peculiar ways. The complimentary breakfast is a nice combination. If you do not wish to deal with the awkward breakfast room behaviour of some of the guests, a great diner is just east of the hotel. The room is quite comfortable, again exceptionally maintained. The hotel is a bit of a way from town center, not walk-able. Rooms on the south side facing the highway have a modicum of traffic noise, quite tolerable. All staff members were gracious... an excellent hotel.

    4
    « Short stay, great service »

    My sisters and I go to the Berkshires twice a year for our Sister's Getaway Weekends and this past weekend, we booked a "suite" at this hotel. I've rented suites before and thought I knew what to expect but I was extremely unimpressed in the Best Western's version of one. It was really just an extended room - a large area with two queen beds and another room with a king bed. The larger room had a sleeper sofa which ends up giving you sleeping accommodations for seven. Now all this may sound great - the ability to sleep seven people - but there was only one small (and I mean SMALL) bathroom, one small sink, and one mirror. That's just nuts. So I really can't recommend a suite unless no one cares what they look like or wants to take a shower in the morning. What I loved about the place was their incredible customer service. When we arrived, Jim G. at the front desk explained that I had booked two suites, not one like I thought. I booked the room from their website but the reservations were really made through Expedia which is sometime problematic when trying to get a refund. Jim took the time to call Expedia, explain the situation, and work with them until they guaranteed me a refund for one of the rooms. After we got to the room, we realized there was no bedding for the sleeper and Jim took care of that immediately. He was really calm and patient with each guest that came to the lobby or who called to the desk. Great guy. This particular Best Western provides a very nice complimentary breakfast buffet with eggs, bacon, sausage, bagels, juice, coffee, DIY waffles, etc. If we had to find a breakfast place for all of us, the cost would have exceeded the price of the room so this was a great savings. And who doesn't love make-your-own waffles? If you're in the Pittsfield area, this is a really good choice. And if you stop in, tell Jim we said hi!

    5
    « Great hotel stay »

    Overall, a great hotel experience. We stayed two nights and the highlights were the comfy beds and pillows, and the excellent breakfast. Next time I am traveling through this area I will definitely be staying here again!

    4
    « Nice accomidations! »

    Staff is great and room is very comfortable. You can get delivery to the hotel because there are not a whole bunches of place immediately near the hotel. The room was clean smelling and overall very clean. Recommend the hotel to anyone that needs to stay in the Pittsfield area.

    5
    « Lovely stay, fair price »

    My husband and I are leaf-peepers, and we needed a hotel for one night in the Berkshires area. We loved our room, and the staff was courteous and helpful. There was a loud rumbling sound at night, which we figured out was a nearby train station. But with windows closed, it was no problem at all.

    3
    « Okay stay »

    If you stay at this hotel make sure you are not in room 209. Our bedroom was right over the side door, every time someone opened it through the night it would slam shut. Thus waking us up. We could hear every 4 letter word that was said from the room right above us. The manager was great when we told him what was going on in the room upstairs.

    5
    « Our stay in the Berkshire Best Western Plus »

    Enjoyed our stay at the Best Western in Pittsfield, Hotel was clean, accessible and had a nice breakfast buffet. Staff was friendly and helpful. We had a handicapped accessible suite which met our family's needs. I would recommend

    4
    « Cozy, reasonably priced Berkshire hotel »

    We stayed here to hike and explore the area. The room rate was a little high due to the beginning of foliage season, but was the most reasonably priced for the area. The hotel staff was welcoming and helpful, and the 24-hour coffee and tea in the lobby was a nice touch. The hotel is clean and comfortable, and seems like it was updated within the past few years. We did not have a suite, but the king room was spacious and bed was very comfortable. The bathroom was small but it was nice having the sink outside of the bathroom. The mini fridge in the room was handy too. Breakfast was good and there was a wide variety of options. The location is convenient for driving to several nearby points of interest. We enjoyed Williamstown, Lenox, and the lodge atop Mt. Greylock.

    3
    « Reasonable Roadside Hotel »

    Stayed for 1 night, booked the 2 bedroom suite. On arrival, noted that there was the property manager's house directly connected to the back of the hotel. View out of my room was of his front door and inside his garage. Apparently a racing fan, with a new baby. No pool to speak of, back of hotel faces woods, front faces a simple 2 lane highway, but property is set back off the road a bit. Smoking area is out back, a small patio with a metal pail. Lobby is smaller than my living room at home. 1 couch. Front desk pleasant, hard working, long shift. Same person on the entire time I stayed. Good coffee available free in lobby 24h. Breakfast area small, food selection is a little better than basic, and even OK for the Vegan people. Room was large, but it really was like a larger hotel room with Bed and livingroom area all together, bathroom access, and then a second small separate bedroom with TV. The guest in that second room has to cross the larger room to use restroom in the night. They had a quaint little gas fireplace, which was a nice touch. We brought our own travel bar (recommended), so no hotel bar wasn't a problem. Hotel seems a ways outside of Pittsfield proper, almost halfway on the road to Albany. Quiet, although a railroad track about a half mile away through the woods. Unfortunately, can't hear the train noise. Not a destination hotel, but OK for a night if you get a good rate.

    5
    « Excellent staff »

    We stayed here for a couple of nights and were very happy with the overall experience. The desk staff were excellent (top marks to Bu) and gave us much helpful information. On one evening we had a problem with our refrigerator and the TV. By the time we had returned to our room a couple of hours later the desk clerk confirmed that everything was now OK and that he had fixed things himself ! We stayed at a couple of Best Westerns on this trip and were very impressed with the overall standard of accommodation and staff.

  • 4
    « There were GIANT Sunflowers in the parking lot! »

    The room was nice, what can you say, it had all of the amenities required for a Best Western Inn. The staff was really helpful with dining suggestions, and local sights to see. Really though, the parking strip was full of six ft. tall sunflowers! Just a crazy thing, but we loved it!

    5
    « Nice place in the heart of the Berkshires »

    Best western seems to be making a huge effort to retool their properties and step up their game. I have stayed at 4 different locations for both business and leisure in the past year and each was excellent in both the facilities and staff. I highly recommend Best Western for both business and leisure travel. I have also found their rewards program useful and have received several significant discounts because of my many nights staying at their properties.

    4
    « Decent »

    Good value, good breakfast, and the room was a nice size. Our room faced the highway so it was a bit noisy at times. To counter this we set the thermostat to run the fan continuously, which did the trick. The staff were very friendly and helpful. We would stay there again.

    4
    « cold coffee »

    The front desk people were friendly and efficient and found the best price for us, Entry way was attractive and the room was clean and looked fresh. Coffee is advertised for all day long and is available at the front desk and in the breakfast room. At 7:15 Sunday morning both places had room temperature coffee and when told about it they said OK but in 15 minutes the same cold coffee was still there.

    4
    « Hotel »

    Nice and clean. Needs some updating. Great staff. Little noisy. breakfast good. Nice location in mountains. Pricy for the location. beds very comfortable. Great restaurant near by. we were there only one night on our overall trip so you need to stay longer to take in the small towns and all their amenities!!

    4
    « Good Choice - hard to beat »

    I do not understand the negative reviews as they sound like a different hotel to the one experienced. Our welcome was warm and the room was big, spotless and the bed and pillows very comfortable. Yes the bathroom has 2 parts however we did not find that a problem at all. The breakfast was a very pleasant surprise - freshly cooked scrambled eggs and bacon and sausage. This was constantly replenished and yummy. The porridge with extras was also very good. My only request would be for plain natural yogurt. Compared to other hotels we found this breakfast amazing in both quality and price - it's complimentary. Located a few miles from the town means it is very quiet and an easy drive to restaurants and place of interest.

    5
    « A Berkshire Treasure »

    This hotel is conveniently located on the fringe of Pittsville. The property is quiet, the service is excellent, and the breakfast has a fresh assortment of both hot and cold foods. The rooms are clean and the bedding is very comfortable. The hotel offers a business center and a fitness center.

    3
    « Good Stay. »

    I chose this property for the relatively reasonable price in an expensive area. Front desk welcome was nice and helpful. Room was clean and in good condition. No complaints there. I would echo the previous review regarding the breakfast area being way too small and poorly laid out, uncomfortable to use. The location felt out of the way. This made for a quiet night, but no services nearby.

    3
    « Berkshire Hills Inn & Suites, Pittsfield, MA »

    Okay but over priced. Internet was not functional during our one day stay. Breakfast area layout too small for large number of guests. Food nothing special. No complimentary newspapers. No pool. Pretty far from central Pittsfield.

    1
    « Gross Bathroom »

    the bathroom in our hotel room was gross. when i say gross i mean the shower head was molded, the tiles grout was all moldy and the soap holder was rusted. in addition the first room we were given smelled horribly of smoke, yet was listed as a non-smoking room. overall we were very disappointed in the cleanliness of this establishment.

  • 5
    « A go to Hotel »

    Stayed here a few times when visiting BSO in Lenox, MA. Always happy with our stay. The hotel is clean and up to date and the price still remains a great value. The staff is friendly and accommodating. The free breakfast is far better than most hotels including the higher priced chains.

    5
    « Friendly Staff and Very Clean Hotel »

    This Best Western is a very nice place to stay. My husband and I have family in the area and have stayed here on two separate occasions. The rooms are up to date, the beds are comfortable and the staff is friendly. Great choice for the area, and located within 20 miles of many Berkshire Hills attractions.

    4
    « Good except for the sound-proofing »

    We had a lovely stay at the Best Western in Pittsfield, MA. The staff were excellent and very helpful and the room was fine. However, the sound-proofing was non-existent. Our room was next to the Fitness Center and that was extremely noisy. Even after the Fitness Center closed, we could hear everything said by the guests in the room next door - and they weren't speaking loudly. That was the only negative in an otherwise fine stay.

    1
    « Very disappointing »

    Quite dated. Badly needs renovation. Everything is utilitarian. Bathroom in a suite was very poor and small, it was extremely dark with yellowish lights. Sink was outside the bathroom. TV picture quality was terrible. Elevator made lot of noise and looked like made in 1950s, same with the microwave. Lobby was dismal. Breakfast was especially poor. No potatoes. I have never seen hot american breakfast where they don't serve potatoes. No water bottles provided in the room. Surrounding area is not very good either. I would not recommend it.

    5
    « Very nice place to stay »

    Yes indeed this place is very nice indeed. Very clean, extremely friendly staff, and most important, no odd smells. You all know what I mean. Rooms were very clean as was the rest of the hotel. If there was only one downfall it would be the breakfast. We went down two days in a row, only to find the same items each day, and worse of all, the waffle maker was not working properly. No matter how hard you tried it just wouldn't make a proper waffle. So we ate out for the rest of our stay. Set aside the breakfast portion and we had Avery nice stay and would recommend this place to anyone looking to stay in the Pittsfield area.

    4
    « Good location base for Berkshire activities. »

    Very clean, basic rooms. Nicely landscaped surroundings, very centrally located and easy travel to many of the popular Berkshire attractions. When checking in we were greeted by a very friendly, cordial, informative duo. Breakfast is included in the price, but unfortunately not to our liking.

    4
    « Clean, Pleasant and Affordable »

    This was my first time to the Berkshire and to Tanglewood. The location was perfect. Only 10/15 minute drive to Tanglewood. We drove to the nearby towns like Great Barrington and Lenox which were both quaint towns w/ shops and restaurants. We had 2 double beds. We were in the second floor in the back of the building. It was nice and quiet. The room was spacious. Like the fact that the sink was outside the toilet and shower area. The bed and comforter were clean and comfy. The a/c worked well but it was so cool at night that we did not need to turn it on. Also the breakfast was ink used. Nothing fancy. But had eggs, sausage, Waffle and pastry. Nice tough to have water and coffee right in the lobby. Totally fine. This was a good place to stay. The price was also reasonable. The other hotels were about double the price.

    5
    « Very clean hotel »

    Utilized a two room suite: quite comfy. Staff very friendly and supportive. Most poignant feature for a person with asthma. the hotel is very clean. Enjoyed a comfortable stay. Also, hotel conveniently located to Lenox and to Williamstown. Travel to Tanglewood quite easy.

    5
    « Very Nice Hotel »

    We really enjoyed our stay here Beds were very comfortable, rooms were very clean, staff was exceptional...Breakfast area had more choices then most places offering free breakfast.. As a family of 8 they let us use the breakfast room to just hang out after our day was over.. all 8 of us were very pleased..

    5
    « Huge family suite »

    My family with three teenagers really enjoyed staying in this hotel, which provided two double beds, a pullout couch, and an additional space with a king size bed. The only downside about the room was that the bathroom was quite small. The sink was outside the bathroom, but it was still a tight squeeze maneuvering to take a shower.

  • 3
    « Small, clean, quiet hotel away from town »

    Good place to stay for a night or 2. We did an overnight after a concert at Tanglewood to do some touring of the area. It's a few miles out of town but within easy driving distance to the places we wanted to see the following day. Although not quite as nice as other BW Plus hotels that we've stayed at; for the area it would be hard to beat the price for the cleanliness & other expectations of a BW.

    4
    « clean spacious rooms, nice staff, near highway no services within walking distance »

    Staff very pleasant, rooms clean, modern, comfortable, quiet considering it is located on two lane highway. Not walkable to anything, a few miles outside of Pittsfield and 30 minutes to Tanglewood. No pool, guests basically use the hotel just for a night's sleep.

    4
    « best western »

    Great place to stay in the area, especially as there are no two night minimums, easily accessible to Lenox MA and in a quiet location. There is not much to do around the hotel but Lenox is about 10-15 minutes away. The rooms were clean and the staff very friendly.

    5
    « Karen »

    I am very picky about my hotels. This was fabulous for the price range. Clean comfy beds etc. The staff is beyond friendly and helpful It reminded me of being in the south! Our tv wasn't working at first and we had two people up immediately to fix it. The buffet breakfast we great. Normally these type of breakfasts can be a bit plastic. This was not. Coffee was incredibly good. Not weak dish water. Highly recommend!!

    3
    « Nice if you are staying locally »

    This hotel is about 3 miles from downtown, so you need to drive. It's fine- clean, friendly, decent rooms. I'm not sure why it's considered 'plus' as I didn't perceive it to be exceptional in any way. The staff were friendly, the breakfast was standard hotel breakfast and the rooms were standard also.

    3
    « Best Western in July »

    The Best Western was a pleasant but average hotel. We stayed last year in The Hampton Inn which was much nicer but picked this hotel for its lower price and different location. The hotel staff was the best feature, Everyone was very nice and helpful. The room was fine except I really dislike when the sink is not in the bathroom. It is hard not to wake up the other person in the room. Also they really need a make-up mirror. The bed was comfortable but the pillows are really small. Breakfast was ok, I stay away from the hot items but my husband tried them and didn't like them. The price was right for mid-week but it gets really expensive for the weekend

    1
    « Worst Western Plus a leaky jacuzzi »

    Stayed June 27, 28 and would have stayed the 29th, as we prepaid for the room, but the jacuzzi had a leak they say they were unaware of. We realized it was leaking when 1. It wouldn't hold water, we had to keep filling it. We thought it was a problem with an ill fitting drain plug. 2. Discovered all of our clothes in the adjoining closet were soaked through. We brought our belongings in soft sided bags. Not liking to clutter up the room, I threw the bags and sneakers on the closet floor. On the morning of the 29th we noticed everything sopping wet, the water had wicked up through the carpet and into the bags, and my husband went and got the manager. Sunjay Desai apologized profusely. He offered us another room. Except we had no dry clothes, and were not going to spend the day washing and drying at a laundromat somewhere. We decided to forget it and go home. Mr. Desai OFFERED us points that would total a free night in a BW, as issuing a refund was very complicated. We were agreeable to taking the points. As of today July 18, we have been given NOTHING but a letter, sent in an attachment from the general manager Bo Lawriw, stating they had given us the points, but for some unknown reason customer care did not add them to my account and I should contact them. I have spoken to and emailed customer care who assure me they are looking into it. It is pretty sad that my last day was ruined and now I have to spend weeks on the phone, and emailing BW trying to get the compensation for a room that was OFFERED to me. I am still out $200 for the room and have never been treated so poorly in my life.

    3
    « Almost 4 stars »

    I was pleased to see the TV's were upgraded to digital but was displeased to see that the TV source was analog. That produced a distorted picture that blows up the analog picture to fill the screen with a bloated like quality. One other really bad problem was the sink in the room. When running the water the sink filled up and took 4 minutes to drain. Either no on else has complained about this clogged sink or the management did not care to fix it after a prior complaint.

    5
    « Excellent »

    Very clean, staff was cordial, breakfast was very good with many options. Very quiet. Rooms very clean and comfortable. Very nice laundry facility on floor. Non smoking was a very nice amenity. Will definitely recommend and would stay there again in the future.

    5
    « Great Place! »

    This is a little bit further out of town, but the lower price makes up for that. The staff is friendly and helpful. The property is clean, well maintained, and has a great breakfast. I would definitely stay here again.

  • 5
    « Darrow Board of Directors meeting »

    Room was ready when I arrived. Very polite staff, clean facilities and positive engagement with all staff. I think that others who may want to explore the Shaker Village, see autumn leaves or just get away will enjoy their stay here.

    5
    « Great hotel & staff »

    This hotel was clean and very well kept! The staff was extremely friendly and cordial. The breakfast was great and the room was large and furnished very nicely. All in all a very nice place to stay! The only difficulty was there are very few places to eat! However the person at the desk gave us the name of a close sports bar which worked out great!

    5
    « Excellent »

    Great place. Great management. Front desk-- Jay,Chris, and Jim keep up the good work. Very friendly and accommodating. I was there two weeks, my coworkers stayed there for two weeks before me. They upgraded us to Luxury King Suites since it was off season with no extra cost. Love the breakfast, very neat and clean. Definitely recommend others.

    3
    « Clean, but Dated »

    Not sure how this hotel earned the 'Plus' status - perhaps because of the super friendly and helpful staff? Otherwise, the hotel is small, older hotel that has been updated and cleaned well. Not so much a 'tree-lined-setting'.......somebody's house and driveway were right outside our window on the back-side of the hotel. If looking for a clean room for an overnight stay, this hotel is a good value.

    4
    « Local Favorite »

    I am out in the Bershires 4 times a year or so for business and have found this Best Western Plus to be a very good value for the money. It presents well, is clean and has an attentive staff. Bo, the Manager is a professional who works hard at meeting the needs of guests.

    4
    « Decent Value for Boston Area.....Free Airport Shuttle. »

    This was an average hotel. Nothing spectacular bit the rooms were decent, clean, and well maintained. Boston can be such an expensive city that this was a reasonable choice at less than half the price of inner city hotels. Yes, you aren't far from the red line subway that takes you into downtown Boston, so a car rental isn't necessary. Know though that the subway is not as close as some make it out to be. It seems close to a mile away and a sort of sketchy walk through town. The free airport shuttle was a real nice benefit. Our driver, an older man with a native Boston dialect was extremely helpful in telling us about spots in the city we shouldn't miss. He earned a generous tip for his courtesy and info. Although a "free" shuttle, please don't lea e your manners at home and tip these folks. Boston traffic is a nightmare and our driver anyhow, took it with a grain of salt.

    5
    « Excellent stay »

    This hotel is located in a beautiful, well manicured, tree-lined setting, has friendly professional staff, and is beautifully decorated. The room was spotless and comfortable at a reasonable price. Who could ask for more? Breakfast was included.

    3
    « Convenient location, housekeeping needs improvement »

    Stayed here with family and friends for a long weekend in the Berkshires. Good central location; other towns tend to be 15-30 minutes away in any direction. We booked a variety of rooms, including a 2-room (3 beds) suite, doubles, and an accessible room. The rooms were decent; the suite was particularly spacious. All rooms were outfitted with a microwave and fridge, which was great for storing our leftovers and water. I found the staff at the front desk friendly and accommodating. The manager was good about accommodating our room requests. He was also attentive to the general needs of guests; when the morning dining area got too crowded, he quickly opened up the adjoining conference room. When there appeared to be no staff to work the kitchen, he was there. The staff who cleaned up around the dining area were diligent. I was pleasantly surprised by the complimentary breakfast each morning, which had a good variety, including do-it-yourself waffles, oatmeal, muffins, bagels, eggs, sausage/bacon, cereal, yogurt, fruit . .. basically anything you could want in the morning before venturing out. There is also 24-hour complimentary coffee/tea/hot chocolate available in the lobby, which is nice (although the water was rarely hot enough for tea or hot chocolate.) Now for the NOT SO GOOD: the cleanliness of the rooms. We found the rooms were not the cleanest. The accessible room particularly fell short in this area; before allowing my grandparents to enter the room, we had to go through the entire room and dust it. Everything was coated in dust - the counter tops, dresser, tables, etc. There was also noticeable dust on some of the desks in the other rooms. In our suite, we noticed that little brown particles would fall out from the crevice between the wash basin and the counter top - possibly your typical bathroom mold/mildew - but really, who wants to see bits of brown stuff flow out while you're washing up in your hotel room? The cleanliness was a disappointment from an otherwise satisfactory stay.

    3
    « Berkshire »

    Hotel is close to airport and has a shuttle service which is handy. Do not eat at the restuarant near (within walking distance). Very bad food. Better to skip a meal. We tried it for dinner and never again. Pleasant people at the desk.

    4
    « Pick this one »

    Comfortable stay during our road trip to the North East. You just can't beat BW Plus hotels ..... they are all terrific! Breakfast was plentiful and good. Our bed was very comfortable and we had a great night's rest.

  • 5
    « Great Place to Stay »

    This hotel was a welcomed place after a long drive. The front desk quickly checked us in, made dining suggestions, and answered all of our questions for the next day's drive. The room was clean and the bed was extremely comfortable. I would recommend this hotel to anyone.

    4
    « A weekend in western Massachusetts »

    We were in PIttsfield with a group of friends who have the same interest in antiques that we do. This hotel was the designated accommodations for the weekend, and it worked very well in that regard. We weren't there very much over the two days, but it met our needs very well when we were.

    5
    « bowling tourney stay »

    a party of 16 ladies on a bowling tourney weekend and we booked here due to location and price, we were pleasantly surprised with the place. Arrived on Sat 4-30 afternoon and front desk staff was nice and helpful. Our room seemed stuffy so I opened window and heard a conversation looking out there is a house less than 15-20 feet from the back of the building! That was a shock but no problem for us. we called down to ask if we could use the breakfast area for card playing, they were gracious and allowed us which was really nice. The next morning breakfast was very nice, consisted of scrambled eggs, sausages, hard boiled eggs, make yourself waffles and other items, the gentleman working the area was quick to clear and refresh items. this is a good 3 star hotel, nothing fantastic but clean and what makes the place is the staff.

    5
    « Happy Guest »

    As a Best Western rewards member and staying at this hotel prior this hotel should be a model for the rest of Best Western's Chain in New England. Clean, comfortable and quiet. Easy access and the staff are happy, dependable and enjoy what they do. I drove an extra 20 miles to stay the last leg of my business trip because my first two days were so perfect.

    3
    « Best Western Plus Berkshire Hills »

    The ratings would be 3 to 4 stars but for the noise. We slept poorly. We were on the second floor and every step and door opening and closing above us was amplified by the walls and floors. We recommend only staying on the third floor unless they is no occupancy directly above.

    3
    « Decent stay »

    First time vacationing in the Berkshires, the hotel was a good price and was a decent stay. The best part of the hotel was that the staff there were very friendly and accommodating. On the other hand, I did not sleep well, the bed was not comfortable. When I went for my wash cloth to shower, it was not cleaned it had makeup on it. (I do have to say they were extremely apologetic and immediately got us fresh ones) Also, the neighborhood that the hotel was in was not the best. For $79 a night it was ok.

    5
    « Excellent Hotel and Staff »

    I stayed here while attending a nearby retreat with my mother and mother in law. The hotel was exactly what we were looking for relaxing, quiet, clean, comfortable with attentive and helpful staff. We stayed in room 219 which had a fireplace with a sitting area, microwave and fridge. There was a king bed and a separate room with a double bed. We will definitely be back!

    5
    « Great Family Suite, used for girls weekend getaway »

    Two rooms, slept 4 great. For the price, a great weekend getaway with the girls. Spaceous, and very clean. Great location, located close to town, yet a country feel. Fitness room does need to be updated, but works. Breakfast good.

    5
    « Last minute, awesome stay! »

    On our way to The Hancock Farm Museum and Herman Melville House we decided to stay on Pittsford last minute. We were so happy to find this Hotel! As we passed many not so great hotels in the area we started to get worried about what we might be in for. We were extremely pleased all the way around! The staff was wonderful and very attentive. Rooms very clean updated and cozy! I enjoyed my time in the fitness room and breakfast was wonderful. Many choices and we were all 3 happy!

    5
    « Great price, for a great hotel! »

    Got a nice $100 rate for this hotel. It was in the off season but the hotel and staff were on point. Love the room, great size for 1 person, looked newly renovated. Bo was the one person I remember, he did a great job suggesting places for dinner. Will definitely be back again.

  • 5
    « Deserves 6 stars! »

    My husband and I stayed here recently for two nights and we have nothing but amazing things to say! The rooms are modern and spotless, the staff is incredibly professional and accommodating, and the location is so relaxing- off the beaten path but close to everywhere you want to be in the Berkshires. The front desk associates are so friendly, they treated us like we've been coming for years! If we weren't already planning on returning to the Berkshires, we would come back to the area just to stay with the Best Western Plus Berkshire Hills! A+!

    5
    « Very nice hotel and staff »

    We booked this hotel for an overnight stop on our way from Montreal to New York. The guy at the front desk (Jim) was more than great! He gave us a very warm welcome and all the important informations about the hotel. Also the room was comfy and very clean! Great value for the price, we would definitely come back!

    5
    « Excellent Stay »

    The exterior was clean, snowy weekend and the lots were cleared nice and early. Lobby great, brkfast room spacious and lots of food options including hot meal items (eggs, sausage). Room was clean, beds very comfy, pillows were small and soft though. Good TV channel selection, disappointed no EWTN channel. Very nice staff and cleaning service. Definitely would recommend!

    2
    « to much noise »

    For 175.00 per night there should be zero noise level at this hotel. I feel it is the hotel's duty to insure this. ie: somebody from hotel should walk around. This was a wedding gift for our son who did not report the noise but then again he shouldn't have had to.

    5
    « Anniversary Trip to Berkshires »

    My wife and I visited the Berkshires for our one year anniversary and stayed at the Best Western Plus with an in-room whirlpool and fireplace. The hotel was well maintained, the staff were all very friendly, and the room was very nice. We greatly enjoyed our stay!

    5
    « Great Bang for the Buck! »

    Let's start by comparing Apples to Apples: if you're expecting Hilton or Courtyard by Marriott, this is not the same thing. But I will tell you what it is. It is a clean, recently renovated facility with very nice features - including a gym - that makes it standout from other value lodging options in the region. Unless you want a place with restaurant, bar, and pool, this is a no brainer for a clean room and a quiet night of sleep.

    4
    « Exceptional staff, clean, reasonable hotel »

    The front desk staff were very friendly, knowledgeable and efficient. The room was simple but updated and clean. Towels were large for this kind of property and bright white, looked new. The breakfast buffet was simple but the food was fresh and offered ample choices. Would stay again.

    5
    « wonderful accommodations in Western Massachusetts »

    Stayed at the Best Western PLUS Berkshire Hills Inn & Suites at 1350 West Housatonic Street in Pittsfield, MA on two separate occasions in the past 6 weeks. The accommodations were clean and comfortable. The complementary breakfast was excellent on both visits. the staff were very professional and courteous. The value using AAA or AARP is outstanding. I will certainly return.

    5
    « Great deal for the price »

    We stay at this Best Western whenever we're in the Berk shires. (about 3 times a year)/ The hotel is clean, the rooms are adequate, and the service is friendly and helpful. The breakfast is very good.

    5
    « Great experience »

    Very friendly and accommodating staff. Also, the breakfast area was kept very clean and had a good variety. This was a huge plus for us, since we are wheat free. They had eggs, sausage, potatoes, yogurt and fruit. Everyone from the front desk to the cleaning staff was nice, courteous, and helpful.

  • 4
    « cosy and comfy hotel near Jiminy Peak »

    We stayed at this hotel for 2 nights for our snowboarding weekend. It's less than 20 min drive from Jiminy Peak Ski Mountain Resort. The room was spacious with a very comfortable bed. We like the special design of separating the small living room area from the bed with a small partition, as well as having the sink outside of the bathroom. The 2-night staying at this hotel was truly a pleasant experience. Decent complimentary breakfast.

    4
    « Nice, clean, friendly »

    I stayed for one night while skiing. The hotel staff was friendly from the time I booked the hotel. Upon check-in, I was informed they have 24-hour staff at the front desk so call with any question/concerns. They also have 24-hour coffee, tea, and hot chocolate set up in the lobby and coffee and maker in the room (no charge as some other hotels do). The room was nice - big and clean. Breakfast was good - cereals, bread and bagels as well as a toaster, eggs, sausage. They had a waffle machine but it wasn't working great but waffles were good as long as you guesstimated how long to keep it in there (the timer wasn't working) and then kept it in for a few extra seconds. Otherwise it was good. I had left my ski pants in the room accidentally after check-out and had to return to the hotel to pick it up. It was at the front desk waiting for me. My fault I left it but since they knew what room it was left in and I provided them with my phone number upon check-in (which was put into the computer), why couldn't they have called me to let me know they had it instead of me having to search my car and bags before calling them to find out it was still there?

    3
    « Good room, decent service, mediocre breakfast »

    The rooms at this suburban Best Western are pretty good; spacious, clean and well-maintained. The lobby area feels a little small and overall, there aren't a lot of public spaces in this hotel. The desk staff are very polite, although sometimes their attention felt overly solicitous to the point of being almost cloying. The breakfast was filling, but uninspired. Not a huge number of options at the buffet. Overall, a decent, reliable hotel.

    5
    « Great Clean Hotel to Stay »

    Little gem in the middle of nowhere. Very clean and very helpful staff. Work is in Hudson, NY but well worth the 30 minute drive to stay. Never have had a bad stay. Many extras included in room rate. Washer and dryer on each floor and snack area down stairs. 24 hour coffee and tea.

    5
    « Splendid Place to stay at during trip! »

    Came down for a trip last week with family and some close friends, chose this hotel because the reputation of the Best Western Chain and because this one had such excellent reviews. Boy did they nail it, hotel was clean, well maintained, had nice breakfast and rooms were spacious and comfortable! We had a suite which had a nice sitting area and made our five day stay more comfortable. Would definitely recommend this hotel if you are in the area!

    3
    « Good room, so-so breakfast »

    This is a motel about 2-3 miles out of town; convenient, but not really walkable. Our room was clean, quiet, spacious, and reasonably well-appointed. Wifi included, good enough for streaming video. Service was friendly. The included breakfast was good in theory - hot and cold options, fruit - but less so in reality - dry scrambled eggs, lumpy oatmeal, lukewarm coffee. This may have been due to low turnover as ours was an off-season visit and the facility seemed pretty empty. All in all, a decent and fairly-priced place to spend the night, but a quick snack before breakfast out might be the better strategy.

    5
    « A Pleasure to Stay here! »

    I have stayed at this hotel several times and have always had a pleasant stay. The staff is very friendly and accommodating, The beds are very comfortable. The rooms and bathrooms are very clean. The breakfast is very convenient and there is a wide variety to choose from.

    5
    « A great choice! »

    Very hospitable, friendly and helpful staff. Rooms are clean and well furnished. Lots of convenient outlets for charging. Free wifi. Exercise room is well equipped with treadmill, ellipticals, recumbent bike and weight machine.

    5
    « The Best of Western! »

    This hotel has always been the best of Western choice. Very clean, fabulous staff, great complimentary breakfast. Have stayed here many times and never had a negative comment regarding this hotel. Location is a bit out of the mainstream of downtown, but a much better choice than some of its competitors. Believe it is family owned which makes them more conscientious to assisting customers to enjoy a good clean hotel with many qualities to attract the traveler. Always a pleasure staying with them!

    5
    « Excellent Value! »

    Clean rooms and exceptionally friendly service make this Best Western a very wonderful experience and a good night's sleep. Unfortunately, I cannot vouch for the breakfast as we did not partake, but the coffee was great.

  • 5
    « Great Clean Hotel to Stay »

    This hotel is a gem in the middle of the mountains. Personal staff and a clean facility. Nice breakfast with 24 hour coffee available. Staff is always willing to help and if you do not need help they are always willing to listen.

    5
    « EXCELLENT ROOMS AND STAFF »

    Everyone from the staff including management, front desk, maintanace the 'Breakfast Lady" are professional helpful and resourceful yet very welcoming. The rooms are clean and well designed especially the 'Fire Room Suite". The finishing touches are well executed. I stayed here on business for two weeks and the longer I stayed the better the experience was.

    4
    « Great little hotel right off the highway »

    I stayed here last February with my girlfriend to enjoy Pittsfield and ski a few days at Jimini Peak. Location is good, only 5 minutes outside of downtown pittsfield where there are some great restaurants and things to do. If you plan to ski Jimini Peak is only 15-20 minutes to the mountain and really easy to get to. There's another small ski hill down the road about 5 minutes as well that could be fun to check out. The room was large, clean, and comfortable. The microwave and mini fridge were super convenient and the bathroom was clean and a good size for us. The two people we dealt with at the desk were friendly and helpful with any of our questions. If you just need a solid place to rest your head or enjoy a weekend with your S/O this is a great place!

    5
    « Pleasantly surprised »

    We were looking for a cheap place to stay in the off season with friends. We were trying to save money so we booked this place thinking it was just a regular basic no frills hotel. We were surprised by how much we enjoyed it here! We also had zero expectations since we saw the brand name as "best western". In any case, all of the employees were really nice to us upstairs and downstairs. We had a one bedroom suite with a queen bed in the separate bedroom and a king bed in the living room. There was a pull out couch, fridge and microwave. Best of all, there was a working fireplace! The tv's are both flat screen in each room. The bathroom was very small and basic but was clean and water pressure was fantastic. The sink is separate, outside of the bathroom which makes for easy prep in the morning with multiple people. The free breakfast wasnt anything remarkable but hey, its free and u can always have a yogurt and fruit if u do not like fake eggs. The lobby always has hot coffee and tea and water available for free. They have a small snack corner for purchase. The location is just a few blocks off city center but it was not a problem for us to drive 20 mins to all the restaurants in the neighboring areas. If i were coming back to this area again, i would definitely stay here again for this experience. It was pleasantly surprising.

    4
    « Nothing to Write Home About »

    Very unexceptional chain hotel. Location is not so great, on route 20 with fair amount of traffic so probably rooms in the back are best for a good night's sleep. It was generally clean and comfortable- though our blanket was stained. Breakfast was your usual low end free breakfast, with some good fresh oatmeal but otherwise nothing very tasty. Four stars only in the sense that nothing major wrong with it and it was a slight bit better than some of the other basic budget lodging choices in Pittsfield. Guess that's why it's high on the list -- the bar is pretty low. Staff was friendly enough.

    5
    « Review Survey »

    the hotel was very good in all areas, particularly when a request was asked about having the tv in the breakfast area set for the Macy's Thanksgiving Parade to be seen while all ate. The children and parents had a good time. thank you very much.

    5
    « Good Value/Exceptional Staff »

    This property has reasonable rates for the Berkshire County Area. The facility is well maintained and very clean. They provide a full breakfast as part of the room rate and service healthy foods. The fitness room is well equipped for a small hotel. An A rating for sure!

    5
    « Great Escape from the Ordinary! »

    It was a pleasure to stay here at the Berkshire Hills Inn & Suites in a room with a fireplace. After a long day listening to music at Tanglewood, me and my wife would open a bottle of wine and sit by the fireplace. Every time we come to Pittsfield we always stay here.

    5
    « Great place to stay »

    I have been at this hotel for 4 weeks with 8 to go. So far a friendly accommodating staff with nice clean room. The breakfast is hot and good better than your average. The gas fire please is a nice touch

    5
    « great place to stay »

    We had a great breakfast and the room was very clean . We had a room with a fire place . It was very romantic . We went to 2 winearys with in 5 miles . great weekend getaway . We will be going back for Skiing .

  • 4
    « Very friendly and clean »

    We've stayed at several Best Western this year and I've decided they have a knack for hiring friendly people. This one is a good example of good customer service. The room was clean and comfortable. The location is just east of town but easy to get to. We'd stay again.

    4
    « Very nice clean place to stay »

    The place was a very clean and well kept property. The front desk was more than accommodating. The breakfast had a great variety and the food quality was excellent. The room price was kind of the high side for the area, but it was a Saturday.

    4
    « Welcoming Place »

    Beautiful property and facility; sleek and modern décor. Felt welcomed by staff and reception was friendly and helpful. Early arrival, yet room was ready and even when asked if a comparable room was available, change was handled well. Comfortable, quiet room with terrific bed and comfy pillows. Morning paper and computer/printer usage available for free. Breakfast was average with scrambled eggs, bacon, sausage, yogurt, cold cereals, assorted pastries and breads, coffee and tea. Laundry facility has only one washer and one dryer. ($1.75 each load)

    5
    « Best Western Hotel in Pittsfield, Mass. »

    Well received by staff; helpful with our questions. I would stay there again. The good construction of the building, décor in the rooms, amenities, breakfast, and noise suppression were most noteworthy.

    4
    « Nice place to stay »

    We stayed here for 3 nights while we enjoyed the foliage in the area. Our stay included a breakfast that was very nice and had a large variety to choose from such as eggs, bacon, pancakes, bagels & english muffins, fresh fruit, juices, coffee & tea

    5
    « Birthday Surprise »

    Stayed at the hotel as part of a birthday getaway weekend. My daughter called to send me a surprise flower arrangement and when the hotel found out about my birthday they upgraded my room. What great customer service!!!

    4
    « pittsfield »

    All the staff at this hotel are very friendly and helpful. A great and convenient location for this hotel. The adjacent room noise detracted from an otherwise great experience. Its a bit pricey for the area but a great value compared to the other options in the area

    4
    « 1 night stay clean rooms »

    Went for fall foliage get away last min. Hotel staff was friendly,stayed in a king room. The room was spacious and clean. The bed was comfortable. Hotel serves complimentary breakfast. Plenty of outside parking in well lit area

    5
    « fall foilage trip »

    Nice hotel with a very clean and comfortable stay. Friendly check in person, who when we asked him where to eat dinner. Suggested the Roast garlic place down the way. It was wonderful ! I also loved the mint/ strawberry water that was at the coffee station at check in. Breakfast was good. Would definitely stay here again.

    5
    « Best motel on vacation »

    This motel had everything they advertised, and everything exceeded our expectations. The 3 adults in our family stayed in one of their suites and it was perfect for us. Our stay at the Best Western Berkshire Inn & Suites was a highlight in our vacation.

  • 5
    « pleasant experience »

    beautiful surroundings and a clean, comfy hotel. Our room 320 was nicely decorated had a fridge and microwave.It was very quite. Nice full breakfast,pancakes, waffles, bacon, fresh cereal, muffins ect.. Helpful staff, you won't be sorry you stayed.

    4
    « Road trip »

    Booked this at the last minute whilst driving West from Boston in the hope of seeing some fall foliage in New England. It was perfect for a one night stop over - quiet, big comfy bed, free breakfast (I was mesmerised by the automatic waffle machine). Good location for Mohawk trail route.

    4
    « Plusses and minuses. »

    We stayed three nights. After the first night we expected that the bed linens would be changed, and the room cleaned. The towels were changed, the beds were only straightened up. Nothing was cleaned. When did motels quit providing these services? Some accommodations give you the option to opt-out of some services that are provided calling it... being green. That was not the case here. The property is in good shape. The free breakfast features hot foods. The bedding is of a nicer quality. The motel is on a well traveled road. I'd imagine traffic noise would be an issue. We requested the top floor when I made the reservation in June. Unfortunately one was not available. Lots of noise came down from the room above.

    4
    « Basically a good Best Western, very nice staff. »

    So the location isn't great since it's not in town, but it's quiet and clean and the staff is very nice. I've stayed there twice, both times pleasant. Nice to know that they have suites, which makes staying with kids a cost effective option.

    5
    « Great stay at Best Western »

    We thoroughly enjoyed our stay at this hotel. Bed was very comfortable.Nice location, room was very comfortable and clean. Staff (Thank you Jay for your help early in the AM) were ALL very courteous and made sure we had everything we needed. Stayed 3 nights. Our son stayed at a more expensive hotel and when we went over, we definitely liked ours better. They also had to pay for their breakfast.

    4
    « A good hotel but not a very convenient location »

    This is a good hotel though it's in a sort of out-of-the-way location several miles from the center of Pittsfield. The room was comfortable and large and we especially appreciated that the sink was outside the toilet/shower room. It meant that one of us could be using the the sink while the other used the toilet. The hotel was quiet, the bed good and we slept well. There was a minor problem when we arrived - the cable was out of order so we had no internet or TV service until after dinner, but the desk clerk did make sure that the cable company came out and fixed the problem quickly. I want to give the hotel credit for a very good breakfast buffet, much better than some other Best Westerns we have stayed at recently. There was a good choice of hot and cold items and the woman taking care of the breakfast room was exceptionally hard working - she cleared tables as soon as they were vacated and she made sure that the serving platters for all the food choices were always full. Although the hotel's location was a drawback, in other respects we found it to be very good, and reasonably price.

    4
    « pleasant stay »

    sorry, I can't provide any names of your employees but I could ensure you that everyone I came in contact with from the breakfast staff to the reception staff acted in a courteous and professional manner.

    5
    « A BEST of Western! »

    We have stayed at this hotel when it was under a different name and now it has been taken over by new hotel chain and management. Fantastic! The changes in this hotel have made it a definite choice for our frequent travels to the Berkshires. All rooms have been updated, very clean, great breakfast room with complimentary hot and cold food choices. The staff is wonderful and assists in any way to help their customers enjoy a terrific stay. Plenty of parking and only minutes from downtown activities. Coffee and tea in lobby 24 hours along with wi-fi and separate small room with computers. Price is right and we highly recommend this hotel.

    4
    « Stay at hotel »

    Our stay at the hotel was very good. Rooms were clean, staff was friendly, and the food was good. The only complaint we had were the pillows were too high, and kind of made our necks hurt. We asked for "flatter" pillows but there were none. Overall, our stay was a satisfactory experience.

    5
    « All things wanted »

    On a trip searching for fall foliage colors, and we are by the Berkshires. Checked the reviews and prices and decided this was a stop for us. Price was acceptable, the front staff very helpful and friendly and the room was clean and quiet. Parking in front or the side for easy off loading of suitcases. There is no restaurant on premises, but a nice wood-fired oven pizza place 5 minutes away. And they have coffee in lobby 24 hours. A perfectly suitable stay.

 

Getting to the hotel ...

All directions
·From: The North. Take Route 7 South until you reach the intersection of Routes 7 and 20. Make a right onto Route 20 West and follow for 3. 5 miles. The BEST WESTERN Berkshire Hills Inn and Suites will be on your right. ·From: The South. Take 7 North until you reach the intersection of Routes 7 and 20. Make a left onto Route 20 West and follow for 4. 5 miles. The BEST WESTERN Berkshire Hills Inn and Suites will be on your right. ·From: The East. Take I-90 West Exit 2 (Lee). Make a right off exit ramp onto Route 20 West and follow for ten miles. After Route 20 West veers to the left, follow for 3. 5 miles. The BEST WESTERN Berkshire Hills Inn and Suites will be on your right. ·From: The West....

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