BEST WESTERN Hotel Inn of Pinetop,  Pinetop

4.5/5  - based on 363 guest reviews.
404 E White Mountain Boulevard, 85935-7032, Pinetop, United States - See map
+1 928 367 6667 +1 928 367 6672

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Outdoor parking
    Outdoor parking
TripAdvisor Traveler Rating
based on 364 traveler reviews
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People come from around the country to take on the powder at Sunrise Ski Resort, and our Pinetop hotel provides the perfect accommodations for a fantastic vacation. Pinetop, AZ, features the best of the great outdoors throughout the year. Skiing at Sunrise Ski Resort is a favorite recreational activity, but boating, fishing and hiking are the activities of choice during the summer months. Golfing is also popular, and there are many courses throughout the region for guests to practice their swing. Getting outdoors is a way of life around here. The Winter Games and Dog Sled Races provide plenty of cold weather entertainment, while the annual Run to the Pines Car Show attracts luxury, exotic and collector car owners from around the nation. Hunting season is something everyone in the region waits for, and the annual Pow Wow brings together Native tribes from around the state. Our Pinetop hotel is near a lot of restaurants, and we're located in the heart of Pinetop close to fishing spots. There's a great hiking trail just 500 feet from the hotel, and all guests are surrounded by a relaxing environment. Beautiful pine tree views and a number of golf courses provide the backdrop for our hotel. We also welcome a number of business travelers to our Pinetop hotel, including guests in town for work with Safeway, Circle K, Arizona Fish and Game and Indian Health Services. No matter why you're visiting Pinetop, whether for work, skiing or exploring, beat the Phoenix heat and enjoy spacious accommodations in a quiet, relaxing environment. At this hotel, we understand that you need to rejuvenate and feel right at home. Book your upcoming, well-appointed room at BEST WESTERN Inn of Pinetop, where guests get a great value! Enjoy your stay.

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Room 1

Guest reviews


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based on 364 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
242
Verygood
 
96
Medium
 
18
Poor
 
4
Horrible
 
4
Business Business 47
Couples Couples 142
Family Family 112
Friends getaway Friends getaway 30
Solo travel Solo travel 18
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Inn of Pinetop,Pinetop
  • 4
    « Clean and quiet! »

    Pulled in late, pleasantly greated, checked in and all expectations met! The bed was comphy, the room was clean and we got a GREAT night's sleep. The breakfast offered was one of the best we've had in our 56 days on the road. Would recommend this to anyone visiting in the area!!

    4
    « Nice place »

    Good value. Friendly, helpful people. Large and comfortable room with refrigerator and microwave. Nice and quiet, eventhough typical 'motel style'.Well maintained property. Very good breakfast and excellent WIFI

    3
    « Pinetop/Lakeside Overnite »

    The Best Western was fine. Decor was not to newest, but everything worked fine. Breakfast was reasonably inclusive, such as eggs, bacon, sausage, cereals, as well as breads and danishes. Everything was clean, and the room was quiet enough considering it is near the main road through town. No issues, no drama.

    5
    « Nice and Clean and New »

    We stayed on a Saturday night in late October. Everything was really nice and clean and new appearing. Great wi fi reception too. Nice woman at the check in desk. Good shower too. Loved that each bed had 4 pillows! Also they provided 4 bath towels. We were able to park right outside of our room on the first floor. They have an ice machine, soda machine, spa tub (which I didn't bother to see). Breakfast included waffles, bacon, various types of cereal, etc. though the dining area is very small and was full when my husband went for coffee. The best thing was the ability to fully open the window and get that lovely fresh mountain air!

    4
    « Quality hotel »

    Front desk people great. Rooms are very clean and neat and well appointed. Usually don't stay at best western, but highly recommend this hotel --reasonable rates. Located on main roads and restaurants surround it. Darby's restaurant close by.

    5
    « Excellent motel for the price »

    This was a very nice hotel in the midst of beautiful pines. The room was quiet and very clean. This was a good experience and I would stay at this hotel in the future. The bed was comfortable and we requested a handicap room which was very spacious. We appreciated that the staff called to make sure that the room was what we expected. Excellent customer service.

    5
    « Great scenery and location »

    I usually stay at least twice a year at this hotel. The staff is very pleasant and easy to deal with. The rooms are always clean and pleasant. Many great restaurants nearby. Excellent parking and I like to use the spa.

    4
    « If you have to stay in Pinetop-Lakeside, it's as good as any. »

    I wasn't here for very long, arrived at 8pm at night, left at 6am the next morning, so couldn't claim to have a well crafted opinion of the place, but equally I found nothing objectionable during my short stay. The only odd thing was the plethora of DoT trucks in the parking lot when I arrived - obviously it serves as a boarding house for the work crews. I dreaded being woken up by car doors slamming, shouting, etc the next morning, but they seemed very respectful of the noise levels. Front office staff (the same person checked me in and checked me out) was fine, and I saw nobody else during my stay. Pinetop-Lakeside is a bit of a nowhere place, but it was handy for me as a stopover, and if you need to be in the area, the BW is as good as anywhere else I saw.

    5
    « Very Nice Hotel! »

    We have stayed at a lot of Best Westerns, and this exceeded our expectations. Convenient to everything in Pinetop, including the Safeway grocery store. The staff were very professional and friendly. Overall, the room was clean and quiet, with nice updates. Beautiful setting in the pines. We were there to scope out camping sites in the White Mountains for next summer as we are from Tucson, and the location was perfect.

    5
    « Excellent »

    Very affordable and one of the best chain of hotels I've used. 5 of 5 all the time, no complain but praises only.Cleanliness is the most important aspect. Linen smell fresh and the bed is very comfortable.

  • 3
    « Family Wedding Weekend »

    Our recent stay at Best Western Pinetop was decent but not what I had hoped. Unfortunately we were unaware that you access all rooms from the outside, which wasn't horrible except there is no elevator. Since my mother had recently had bi-lateral knee replacement surgery this was difficult for her to climb the stairs. We asked for another room and were told they didn't have any. We were going to change hotels however the desk clerk said she would still charge us for the room. It also did not help our situation that the desk clerk was less than sympathetic to our situation and obviously could care less. But after being in a car 4-5 hours, and being tired from the trip we had no choice. So we had to stay. The room was nice and clean. We had a few issues with the water temperature. The hand sink water was scalding hot! The shower was hot and cold intermittently. While showering it would suddenly turn ice cold...then suddenly scalding hot. It happened to me and my husband both. We did tell our Pinetop family that we would not recommend staying at the Best Western. Next time we will choose another hotel.

    4
    « Affordable and Clean »

    First time in ages staying at a Best Western. The hotel is extremely clean, with what appears to be new carpeting in the room. Nice amenities, including makeup remover, something I've not seen in more expensive hotels. Good location within the town of Pinetop. Our room was towards the end of the hotel so away from any street traffic. I was expecting much from the complimentary breakfast, but was pleasantly surprised with all types of muffins, breads, waffles, and eggs with bacon and sausage. Nice area to eat breakfast as well. Based on the cost of the room, the cleanliness and breakfast, this was really a bargain.

    5
    « Great one night stay »

    Returning from the Grand Canyon to New Mexico had the opportunity to spend a great night at the Best Western in Pinetop. The beds were very comfortable and the morning breakfast was very satisfying. It is also just a short distance from Safeway.

    4
    « Clean and basic »

    This property is in good condition for the type of motor motel inn that it is. We specifically requested a certain type and location, and we were easily accommodated without problem. We were in town for a mountain bike event. This BW is a little newer in appearance than the one in Showlow, but both are fine. The room was spacious with one king bed. The mattress was thin, but firm. Linens were clean. There were 6 pillows on the bed, which was nice. It had a small refrigerator too. The bathroom and towels were simple and clean. Another bonus was having four bath towels, instead of three that many places do. Only down side dropping from 5 rating was that the ice machine was out of service. This is a basic item that should be working. You could go to the front desk and ask them for ice, but a bit awkward if you need a cooler or something filled. Overall, we will stay here again next time we're doing the cycling event!

    4
    « Nice place to stay »

    We've stayed at this hotel several times and had good experiences each time. Room was clean and hotel staff is always very helpful. The breakfast buffet is good with plenty of options. This is our first choice of hotels to stay at in the Pinetop area.

    4
    « Pleasant 1-night stop »

    Clean and comfortable rooms, quiet (for the most part), congenial and helpful staff, breakfast offerings were so-so (not great but adequate), location was peaceful, rustic vibe, and mountain atmosphere all add up to a pleasant stay with no complaints. Having a mini-frig (with small freezer) was a convenience. The micro-wave was a bonus. It's an older property (2-floors) with woodsy character (sitting next to the main road but still situated among pines), just what one would expect to find in Pinetop.

    5
    « Great Stay »

    This is a great place to stay, the staff is very friendly especially the front desk , rooms are very clean, grounds are will kept, wi fi is good no problems with connections. We like staying when we come, it a good location. If you stay here you wont be disappointed.

    5
    « Highly recommended! »

    Check in was fast. Received top floor as requested. We brought our dog, no issues. Easement runs along backside of property parallel to main drag, great for walking pup. Entire staff from front desk, to breakfast person to housekeeping were friendly and accommodating. Room was clean and tidy. A/C worked great. The water at bathroom sink and shower was very hot. Microwave and fridge worked great. There is no hair conditioner, only shampoo, so bring your own. We stayed over Labor Day weekend so there was some other guest noise (slamming doors and talking). I asked front desk for ear plugs but they didn't have. We used the indoor hot tub, it was clean and well kept. Hotel is in walking distance to some stores and several restaurants. Close to many by car. Note: I called a couple weeks ahead but they were full so they took my number in case of a cancellation. Lo and behold they called back with an opening. Great service all around.

    5
    « Pinetop B/W »

    I have stayed at this hotel frequently over the past 6 years. The hotel never ages. It is clean, modern, and comfortable. The breakfast is clean, fresh, and plentiful. Fresh home made cookies upon check in, and coffee available up to 10:00Pm. Great place to stay if you can get a room, very popular, and frequently full on the weekends during summer. Book early. Priced right, and Excellent overall

    4
    « Pleasant »

    We stayed 2 nights and found this hotel to be clean and adequate. Staff was friendly and responsive to our needs. We were especially pleased with the breakfast. We were hoping for a bit of a garden feeling but it was perfectly located to restaurants and outdoor activities which were our main focus.

  • 4
    « cool getaway »

    We just wanted a break from the summer heat in Phoenix. Pinetop-lakeside is about 4 hours away from Phoenix. The Best Western Inn Is an older, very well kept up motel. Check-in was a breeze. The cleaning staff is great. Room was spotless.

    4
    « Good service, clean hotel »

    The Best Western in Pinetop is a good, clean, basic hotel option. There are not too many amenities, other than free wifi and free breakfast. When I arrived there was a large group of 7-8 motorcyclists all checking in ahead of me, into individual rooms. I thought it would take forever, but the receptionist was super efficient and friendly. I was checked in very quickly and efficiently. We ate breakfast one morning. The selection included eggs, waffles, sausage, bacon, cereals, and breads. The only negative comment about the breakfast is that the room with seating is quite small. We had to sit in the lobby to eat.

    4
    « BW of Pinetop »

    Good hotel, nice breakfast. I had a few minor problem, but they were able to care of them. Smoking room stunk to high heaven. They did not have a non smoking available, but gave me a can of air freshener to help with smell. I will return to this property providing they have non smoking rooms available.

    5
    « Home away from home. »

    Words can not describe the friendliness of this motel. The staff is extremely but professionally attentive and accomadating. The rooms are clean comfortable and remodeled. The free breakfast is good. The price is very fair. The location is right being so near to restaurants and shops.

    4
    « Good place for dogs! »

    We enjoy going to the White Mountains whenever we can. This location is on the main highway through Pinetop. It accepts dogs, and actually we saw a lot of dogs here. It still seemed quiet and clean. It's not too expensive, and has all the usual amenities.

    3
    « average property »

    The two most negative comments was the bed that was to soft and made for a poor nights sleep. Air conditioning is old and couldn't adequately cover the back of room were bathroom was located. Room was clean and décor was good.

    5
    « Clean, friendly, comfortable »

    Friendly staff, comfortable and clean. Good location in Pinetop Breakfast room is smaller but well attended with good quality of food. Nice Jacuzzi room Wi-fi worked well Rooms could use more comfortable chairs and two instead of one

    5
    « Back again »

    My wife and I are regulars at this Best Western. Staff is exceptional. From Glenda, Fernando, Shayna to everyone else thank you. When we call ahead to get a room, we are well ahead on reservations. Since my wife is handicapped, whomever answers does their best to get us into the ADA rooms. The staff that takes care of the rooms insure the little extras my wife needs being handicapped are always there. Being pets are allowed this also is important to my wife and I. Thanks again and will be back in January

    5
    « Just Enough - Best Western in Pinetop, AZ »

    This is a smaller hotel but it has everything you need for a quiet, restful mountain getaway. No pool or gym room but who needs those amenities when surrounded by the beautiful surroundings of the White Mountains? We travel a lot in the western states. When possible, we stay at Best Western Plus hotels. I would compare this BW hotel in Pinetop to any BW Plus hotel we have stayed at, except for the size(# of rooms). The lobby and rooms are nicely decorated. The rooms are very, very clean. Although the hotel faces the main road in town, it is backed by the beautiful tall pines of the forest. You are close to several very good places to eat, yet you feel like you are surrounded by the natural beauty of the forest.. A plus is that this hotel is pet friendly. Call ahead to see if pet rooms are available. If you are a senior citizen, like us, traveling with a pet and you want a quiet place to relax, this BW in Pinetop is for you.

    5
    « Very nice stay »

    Great location and friendly staff. I like the surrounding area and amenities. Our room was very clean and the furnishings were very new. The hotel desk clerk called our room to make sure that everything was OK and brought us additional wash cloths and coffee packets.

  • 4
    « good »

    We had an enjoyable stay. our breakfast was good. Easy to find and the woods around it are wonderful. Disappointing that the Hot Tub was broken. and we were use to pools at all the other Best Westerns we stayed at.

    5
    « pinetop bw »

    Excellent hotel and happy that we are able to have a place to bring our dog. Very clean and friendly. Desk staff was extremely helpful regarding local activities and events. Very nice. Oh and the cookies as we entered was a nice treat.

    5
    « Warm and very pet friendly hotel »

    We stayed over the 4th of July weekend and were so pleasantly surprised with how friendly the staff was. The staff checked in on us to make sure that the room was to our liking within an hour of arriving and wanted to make sure if there was anything else they could do to help us. The room was beyond clean and very beautifully decorated. The free breakfast was much more than just yogurt and cereal. We had waffles, scrambled eggs, bacon, sausage and most importantly free homemade cookies and great coffee which was available throughout the day and night. We met the owners who work on site and found they were very friendly and enjoyed our pets. Parking was also spacious and well lit. The hotel is conveniently located withing walking distance of restaurants and convenience stores. We very much look forward to staying at this hotel in the near future.

    5
    « 17th year - returning customer »

    Excellent staff, clean rooms, nice breakfast provided, very comfortable beds. This is our 17th year of returning to this hotel for a week in June. The staff from the front staff, to the cleaning crew, always professional, and friendly. We will be returning again next year - keep up the excellent staff and service.

    5
    « Great everything! »

    Great hotel, great location on the E White Mountain Blvd as 'everything worth seeing is on this street' as a local told us. The rooms are a good size and very clean. Staff are friendly and helpful. The breakfast is good. We enjoyed our stay with them and highly recommend it.

    5
    « Clean and Comfortable »

    Our room was very clean and comfortable. The staff was friendly and there is easy accessible parking around the building. The breakfast was wonderful! We were only here one night but I could have stayed all week!

    5
    « Summer Trip 16 »

    Loved our stay at Best Western. My husband and I had searched other hotels but BW had the best price for its location.We were central to all we wanted to do. We will stay again when we come back to Pinetop.

    3
    « no title »

    not too good but things do break but one ouldexpect a staff to know how to resolve smile detector issue. The over night staff finally said she would haVE TO CALL THE Manager. So we lived with the noise for a while and then my hBANDFINALLY REDUCED TO NOISE TO A CONSTANT BEEP. WE FINALLY GOT UP AND SHOWERED ANDWENT TO BREAKFAST And t hat was not very goo either.naR

    5
    « great property »

    Extremely clean and well kept. Very close to a great trail-head into a mountain area for a morning hike. Restaurant quality breakfast. Close to restaurants and anything else that Pintetop and Lakeside have to offer.

    5
    « My Review »

    What a beautiful place to stay in Pinetop. Would definitely recommend anyone to stay here. I would also recommend you eat at the Pasta Restaurant in town. It was delightful and delicious! The original owner was from the Bronx, N.Y. and the food was delicious, the atmosphere delightful!

  • 4
    « Pinetop »

    Great place to stay with pets. Excellent location, very friendly staff. The inclusive full breakfast was quite good. Nice hiking trails located within walking distance from the room. If you are looking for value and location, this is a great spot! Will definitely stay here again. Our pup enjoyed it too.

    4
    « Great value in the White Mountains »

    My husband and I travel alot, both domestically and internationally, and this is one of our favorite hotels among the Best Westerns we have stayed in while on road trips in the U.S., where we stop in smaller towns and want good value. We don't typically stay in chains, but the BW Pinetop manages to do alot to make one's stay comfortable, so we have returned several times on our way to and from Tucson. The hotel is in a pleasant setting with evergreens nearby, is conveniently located, is well-maintained and cared for, and makes an effort to make your stay more comfortable (cookies at check-in even though it's not a Plus, friendly service, good coffee at breakfast, and so on). We stayed here last night on our way home to Tucson, and I'm sure we will stay here again.

    5
    « Friendly helpful staff and very comfortable bed! »

    We love staying at this particular Best Western. We have stayed here many times over the past 30 years. The location is great for many antique shops & many other fun things to do. We always enjoy the breakfast & the assortment of items available. We seen to get really great sleep!

    5
    « Couldn't ask for more »

    This BW provided everything we seek for an overnight stay and had no negatives. First, the room was maintained perfectly. It was clean to the max - not even the harshest of critics would have anything to complain about. The grounds were clean, the stairway was clean, the lobby was sparkling, and the breakfast room was a pleasure to eat in. Secondly, we enjoyed a quiet stay - no noisy guests or dogs, no traffic noise, and no noisy refrigerator. So often we have to unplug the fridge in motels, but this one ran without a hint of noise. Everything was in good working order and considerable updating had been done to floors and equipment. The breakfast was very good. Everything that was supposed to be hot was hot and there was a good variety of items. The room itself was small and would be a problem if a large number of guests showed up at the same time, but we enjoyed our breakfast there without aggravation. The tabletops were granite and each had its own salt and pepper shakers contained in a ceramic deer - quite unique. The walls were knotty pine, so all in all, the ambience was better than the usual motel's. Lastly, I'll mention that the check-in went smoothly and the clerk (Glenda, I think) was both pleasant and helpful. The clerk on duty in the morning was pleasant as well. I recommend this motel without reservation.

    5
    « Love this location »

    I've stayed at this Best Western four times in the last couple of years. I especially love the fast wi-fi which is most important for me for my work. You will not be disappointed. It is in a very good location in town.

    5
    « Clean and modern BW on the Rim »

    Very clean motel style layout with nicely decorated rooms. Very friendly helpful staff. Super neat spa area Located well for summer activities and winter skiing. Lots of restaurant options in this cute little city

    4
    « Pinetop, Az. »

    When we used to visit family in the Brooksville area in Fla. we always stayed at Best Western and as we drove the last few years we have stayed at Best Western across the country. And we now make it our stop in Pinetop, Az., when we need a place to stay there. The employees are always friendly and take good care of us.

    5
    « Best Western Inn of Pinetop »

    The staff, service and rooms were excellent. The complimentary breakfact was excellent. The location is excellent with many things to do and places to eat. We hope to use many time in the future. Thank to desk staff.

    5
    « Incredible Customer Servic »

    We made reservations with a confirmation number and reservation clerk name. Arrived and were told that we had no reservations nor was our confirmation number valid. Then we were told that no one by that name worked for the hotel. I figued we were out a nights stay. My wife and I were on motorcycles and it was cold. But, Shayna, the clerk on duty, went to work. She was able to get us a room for a very reasonable amount. Most hotel/motels will soak you in a situation like this. What an incredible young lady. She made numerous calls to try to straighten this out. And, she finally told us to call her if we got a double charge. The room is well layed out, very clean and comfortable. This is an excellent property. But, Shayna made everything perfect.

    5
    « Simply the BEST »

    This is my favorite Best Western because the staff is wonderful, very helpful and pleasant. The room is always very clean and everything works, Internet T.V. wonderful & very comfortable beds. The front desk staff is always available and is very helpful, for directions, restaurants etc.

  • 4
    « For A Chain Hotel It Met Our Needs »

    A typical Best Western for a one night stopover on our Harley excursion. *Very clean. Bed and pillows average. Standard brown and tan interior. Bathroom small but functional. Bath towels incredibly small! Front desk very helpful. Close to restaurants.

    5
    « Best place in town »

    I wasn't really expecting much coming to a small town to get a nice place to stay, but this place exceeded my expectations. The staff even called my room to make sure everything was good. You can tell they really care, place was clean and staff nice.

    5
    « Nice and updated »

    I stayed for two nights, and this place is great, wish i could have stayed longer. The breakfast has so many yummy things and the jacuzzi was great after a long day of skiing. The rooms were super clean and had nice decore. The staff was super nice and was happy to help. Will be back.....

    2
    « Terrible staff experiance »

    Glenda was very rude to me as I checked in. She argued with me that I was given a AARP discount that I clearly was not old enough to receive. I agreed that I am not AARP but explained that I had called the hotel because of my loyalty and asked the front desk clerk that answered if she could match a price that I could have clicked and received on-line.. The front desk clerk must have given me this deal by saying I was AARP.. The only reason I called the hotel was because I thought if I booked online the hotel may lose out on a percentage of the reservation since I booked through a online company. Soon, Glenda proceeds to tell me that if anyone sees me in that room and I am not AARP then " It is on me".. I could not believe this that she would talk at me this way I said that she should talk this over with the person that gave the customer the rate not the customer and she just rolled her eyes at me. ...... I have stayed at this specific hotel countless times and have recommended it to family and friends but now I do not feel if i can again. I was insulted and a bit embarrassed because much of this conversation took place in front of other customers. I have been in the military for 20 years now and travel many places and have never had something like this happen at a hotel.

    5
    « Beyond Expectations »

    We had a very nice room with up-to-date decor. The bathroom was small but serviceable. Breakfast was one of the best continental breakfasts I've ever experienced with a little bit of everything, although the 9:00 cutoff was a little inconvenient. The hotel is close to just about anything you need or want in the area.

    5
    « Best Rest in Pinetop »

    This hotel is extremely clean, comfortable and friendly. The staff was most helpful. The rooms are large and having a microwave and refrigerator was handy. Great place to stay for a ski trip in the winter or for summer play time.

    5
    « Our 2015 Christmas in The White Mountains of Pinetop Az »

    This was the most beautiful stay for our 2015 Christmas. We will be back probably in the spring or summer to enjoy the cool weather and to check out quaint little shops in the area. The Best Western has always given us a nice room and will always accommodate if we want any changes. We will pass on the good experience to our friends.

    3
    « Not up to par with other Best Westerns »

    I have stayed here on numerous occasions when traveling to Pinetop-Lakeside, AZ. No public restrooms, less than friendly staff, and small hot tub put this near the bottom of my list for Best Westerns...hotels I usually prefer in most areas. Given the accommodations, this is not one I would recommend, given the price.

    5
    « Best Western »

    very high quality of service and amenities for the price. Will stay here again. Close to all local cafes, ski area and businesses. Quiet and pleasant. Very good breakfast for self serve. Fresh and tasty. Have stayed here before and will do so again.

    4
    « Pinetop Hotels »

    We checked in and the lady at the front desk was friendly and efficient. The wi-fi and cable were free. They also had a jacuzzie and a free breakfast but we didn't use either. The hotel was close to everything we needed.

  • 5
    « Nice room »

    Very nice room for the money and location. We were very satisfied with everything. Quiet room and comfortable bed. Will definitely stay there again. We go to Pinetop 2x/year and this is definitely one of the places that we will stay. Good value for the money.

    5
    « Great night sleep »

    The staff is extremely friendly and professional.The Hotel is well maintained from the lobby to the room to the dining area. It was lit up with Christmas lights during our stay and it was inviting. The breakfast was hearty with alot of choices. Our "GO TO" place when we are up on the mountain.

    5
    « Excellent Place to Stay »

    This is a very nice hotel. Awesome location in the pine trees. The room was very clean. The breakfast was well done and delicious with a good variety of choices. The staff was attentive, informative and very helpful.

    5
    « Great Service, Clean Modern Rooms, Great Price »

    We had to amke a quick trip to Pinetop AZ and we had our pet with us. This was the only pet friendly hotel in the area. The Staff was super friendly, Rooms were super clean and modern and price was great.

    5
    « Great Service! »

    The service level at this Best Western is top notch. Not to mention the clean, quiet rooms. Only place I stay when in Pinetop. The breakfast served is quite good and has a decent variety.. I like the fact that they always call my room after to check in to make sure I am happy with my accommodations.

    5
    « You won't want to leave »

    Excellent property management and staff who truly makes your stay pleasant. They go out of their way to make you feel welcome and wanted. Their main concern is your rest and relaxation. Rooms were clean comfortable and spacious. The breakfast is a real breakfast and coffee is always hot and fresh.

    4
    « Relaxing »

    I wouldn't call them troubles during my stay....just that I sometimes wonder if the CEO goes around and stays in various hotels. The accommodations were adequate, except the lights by the bed being so high, you have to get out of the bed to turn them on and off (kind of a nuisance to me), sitting on the toilet is like sitting on a 5-gal paint can, especially when you're 6'1" and the outlet by the sink didn't work so had to use one by the desk. Not that, that's a big deal but there's no mirror by the desk. These are "little" annoyances that I would have done differently. Other than that the room was clean, the staff very polite!

    5
    « Pinetop stay »

    Hotel is very comfortable for the price. Breakfast was excellent. It is close to the National Forest and convenient for exercising a dog, walking, or mountain bike riding. Would be a good choice for fishing, bicycle riding or skiing

    5
    « The BEST of Ela »

    Ela the Desk Clerk, impressed us w her enthusiasm and morning energy. She treated everyone as if they were special. She moved w efficiently, giving the impression she REALLY liked her job ! Something one doesn't see too often w the younger generation.

    5
    « AZ White Mountains are Breathtaking »

    Three things keep us coming back to this Best Western. First and foremost. The STAFF. From Shayna at check in to Glenda for our next trip and check out. Your staff ROCKS. Christina and her crew who helped us with the room setup as my wife is ADA also ROCK. Second, you are Pet friendly. Third. We trust your staff. On a previous visit, my wife forgot something very precious and sentimental in the room. We got a call and it was secured and we picked it back up three days later on our return trip from the Valley. See you again in the spring

  • 4
    « Daughter's Wedding »

    The hotel was clean and well maintained. We had 8 rooms reserved for my daughter's wedding. The front desk staff had all of the paperwork ready for each of the guests for each room. The called each of the rooms shortly after check in to make sure everything was alright with the rooms.

    5
    « Nice place »

    Nice place. Quiet. Well appointed. Great breakfast and it was early beginning at 6:00AM. Convenient to make shops, restaurants and gasoline stations. Very clean appearance in the parking lot, lobby and exterior. Guest computer was a nice touch as were the newspaper and local publications for shops, restaurants and businesses.

    5
    « A great night's sleep & exceptionally clean! »

    This is one of our favorite Best Western's. We always have a good nights sleep & everything is exceptionally clean & feels comfortable. The staff are always friendly & great to deal with. We like the area too--there are plenty of places to eat & a lot to see when here. You can drive a short while & be out in the forest to enjoy the county air.

    5
    « Great value, great hotel! »

    Perfect place to stay in Pinetop, especially if you have pampered pooches! I've stayed here 3-4 times in the last year and it's been a superb experience every time. The price is very reasonable, and includes breakfast and internet, parking, etc. The room has a flat screen TV with cable, a fridge and microwave, and nice toiletries. The front desk staff is super friendly and helpful, and the maids are so sweet and nice. Location is perfect situated in a nice area with roads for walking and right next to the Picnic Basket for good food.

    5
    « Our Surprising visit to the White Mountains »

    We chose this hotel because we had to bring our goldendoodle along with us. I was very nervous about staying at a "pet-friendly" hotel. To our surprise, it was EXTREMELY CLEAN, rooms very comfortable, breakfast was delicious and staff was great! Definitely recommend!

    5
    « Two Days of total relaxation in a pine tree paradise »

    We chose to spend my husbands birthday at this inviting location as we had done the previous year on 7 October. After a. warm welcome and check-in we picked up some fresh baked cookies, coffee and a USA Today. Upon arriving at our room we found it as always; spotless and thoughtfully appointed. After a great nights sleep we joined several other guests in the dining area for a mouth watering breakfast feast! Just love the biscuits and gravy! That afternoon came a knock at the door and there stood the desk clerk who smiled and presented my husband a cute little bag containing cookies, a bottle of water and a Happy Birthday Card. This typifies the courteous and thoughtful service by the owner, manager and entire staff. We simply would not consider staying at any other hotel!

    5
    « Great Place to Stay »

    Great atmosphere to stay in and the Jacuzzi was great. It was a colder, raining day and the Jacuzzi was perfect. For my travels I always take my pillow but their pillows are nice as well. Very clean, breakfast has something for everyone. Yummy stuff.

    2
    « too much mold »

    Too much mold on the bathroom walls. Beds were not comfortable. Checked out a day early to go to Holiday Inn where the stay was much more comfortable and more amenities. However, their breakfast is pretty good.

    5
    « We're going back next year. »

    Not only were there fresh baked cookies until 9:00 at night, everyone went out of their way to make our stay wonderful from the cleaning staff to the hotel manager. We've already made our return reservations for next year!

    5
    « Clean and Comfortable »

    It is a pleasant place to stay. We have gone back to this BW when we are in the area. Beds are comfortable as are the rooms. They have a nice frig and microwave in the room as well. Location is good but in and out a bit tricky.

  • 2
    « not Impressed »

    Not a place I would stay again. very generic place. Had only one ice machine, and was loctated on the other side of where my room was. staff was cold. Only reason I stayed here is there were no other avalible places. The rates were way over priced.

    5
    « Great motel »

    Spent 3 nights here and will definitely stay here again when we visit Pinetop. The rooms are very nice and very clean. The staff were very friendly and helpful. The breakfast they provide is the best one we've had on our 3 week trip. The eggs, bacon, and sausage were a welcome sight after only having cereal, waffles, and bagels in other motels. Loved the french toast with strawberries and whipped cream.

 

Getting to the hotel ...

All directions
·From: Highway 260. The BEST WESTERN Inn of Pinetop is located on Highway 260 in Pinetop, half a mile east of the Safeway shopping center.
 

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