BEST WESTERN PREMIER Hotel Bangtao Beach Resort & Spa,  Phuket

4.0/5  - based on 767 guest reviews.
124/29 Moo 3 Tumbon Cheung Thalay, 83110, Phuket, Thailand - See map
+66 76 314 350 +66 76 270 686

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Outdoor pool
    Outdoor pool
  • Restaurant
    Restaurant
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Relax and play in paradise at the BEST WESTERN PREMIER Bangtao Beach Resort & Spa, our full-service beach resort located directly on the white sand beach of Bangtao Bay, also known as Laguna Beach, Phuket. Enjoy spacious rooms with private balconies and stunning Andaman sea views. There's plenty to keep you occupied while visiting us. Whether you're planning a romantic get-away or family vacation, there's something for everyone. The hotel is easily accessible from Phuket airport and other tourist destinations. We are only 30 minutes from Phuket Airport, ten minutes from Laguna Phuket, 35 minutes to Patong and only 15 minutes to Phuket Fantasea. ** Cost of Compulsory Gala Dinner for New Year's Eve will be applied for all guests. 3000THB/person for adult and 50% discount for children under 12 years (all room types apply). Gala dinner rates are subject to 7% tax and is payable directly at the hotel. Enjoy your stay!

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Room 1

Guest reviews


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based on 776 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
343
Verygood
 
294
Medium
 
98
Poor
 
22
Horrible
 
19
Business Business 12
Couples Couples 340
Family Family 223
Friends getaway Friends getaway 90
Solo travel Solo travel 29
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Value
BEST WESTERN PREMIER Bangtao Beach Resort & Spa,Phuket
  • 5
    « Super stay »

    Hi just had ten nights at the best western on a bed and breakfast basis,, lovely welcome by reception staff and a very efficient check in, due to mobility problems we had requested a ground floor knowing this can't be guarenteed and hotel was full reception staff sorted a ground floor room for us after two days, sorted by dad and the French gentlemen so a big thank you on that one, it made a big difference to our holiday, rooms at bwp are of a very good size and standard, facilities excellent and cleaning carried out to a excellent standard by housekeeping staff,breakfast had excellent choice with more than enough to please everybody , breakfast staff carried out there duties in a proffesional and friendly manner, smiling there way through breakfast service , special thanks to Webster, Cristina to name a couple,we never spent much time at the hotel through the day as we were out and about on a scooter, but each evening on our return there was the usual friendly welcome, and the staff enquiring how our day had been,the gardens were kept in pristine condition by the staff,all in all a excellent hotel ,made even better by the wonderful staff, from reception, housekeeping, breakfast staff, and all other members of staff , who all make a stay that much better, all members of staff are indeed a credit to the hotel well recommended

    3
    « Popular with Thomas Cookers »

    We stayed here last minute due to previously arranged accommodation becoming unavailable. This is a very seasonal hotel. Clearly the bedroom AC is switched off for several months over the low season to save power but this results in the rooms becoming very damp when we visited in November. Perhaps they will dry off as season progresses. I resent the demeaning pool towel rules which involve silly tokens and threats of €800 THB fines if not returned. Rooms are OK if you're not used to anything better. Clientele are mostly easily-pleased British package tour crowd. Breakfast was a slop fest washed down with cheap watered-down 'made from concentrate' juices. If my commentary sounds snobby then you'll probably be happy here.

    4
    « Pleasant stay at the beach »

    The Best Western Bangtao beach is located directly on the beach, away from the hustle and bustle of Phuket. The hotel has over 200 rooms. These are spacious and of a good standard: The beds provide a good night's sleep. The bathroom is equipped with a shower cabin. The Internet is fast and reliable. Complimentary fresh fruits were placed in the room. I would have contributed a better holiday feeling to have some examples of seasonal exotic local fruits than an apple and a banana. The breakfast buffet is plentiful. The food at the hotel restaurant is reasonably priced and is tasty. There are some small local restaurants nearby and a 7/11 convenience store selling drinks, snacks and telephone cards. The beach is cleaned daily from garbage that is washed ashore. The two swimming pools are large and clean. There are enough sun beds available. The staff is friendly and providing good service with the legendary ?Thai smile?. This hotel is more suitable for relaxation and swimming than for night life and party goers.

    5
    « Best western »

    Stayed at Best Western for 1 week. Beautiful hotel. Could not fault the food at all. Our favorite part was the sweet barman Edmond-who continuously went out of his way for us. Will come again for the wonderful cocktails and service

    5
    « Unique and Amazing service »

    This hotel has got a very friendly and service minded staff, who is always ready to help you with anything. Highly recommended to anyone who like a nice and peaceful time with a stunning seaview. Further more the hotel offers a wide variety of sports, games and entertainment so you wont feel bored any days.

    5
    « Excellent all inclusive »

    Arrived here a week ago. Reception seemed a little slow maybe because our flight was 8 hours late. Shown to our room. Very good size, excellent shower etc and good range of toiletries in ensuite. Tea/ coffee in room, fridge plenty of hangers but could do with more drawers. TV reception a bit suspect. Nice balcony. All that said we paid for a ground floor upgrade as there are no lifts. Some people have said beds are a bit hard which they are but I find them comfortable Pool is excellent. Depth varies from about 1.4m to 1.6m in our pool. Hotel is shaped as E with a pool in between each fork. Staff are Thai so are very friendly and helpful. Drinks are local spirits etc but quite drinkable. Good range of cocktails. Beer is surprisingly served in bottles. Not silly little little cups. Chang/Singha/Heineken etc so very good. Only issue is you have to sign every time at the bar even on the all inclusive at 0 cost. Good range of sun loungers all good quality aluminium with legs at each corner. So if you sit down it doesn't tip up. As others have said there is a rock barrier between the hotel and the sea. At high tide it is obvious why it is there. Plenty of steps down to the beach though it's about 4 to 5 feet high. Another thing is there are radio buzzers put out by the loungers for you to call drinks. Very good. Snack service at pool bar best I have ever had at an all inclusive. Food. Someone did say it was hit and miss. Personally I think it is excellent but would like to point out that at any European all inclusive you can go to the restaurant and try everything. It's what everyone does. That then means you get a mixed grill every night and people say it's 'samey' well this is Thailand. They possibly cook the best food in the world but if you get a little red curry and a little green curry and a little yellow curry all on your plate, technicolor curry doesn't work. In the same way if you go to France take a bucket and mix some pilsner with wine and throw a cognac on top it just won't taste right. The food here is really good. The specialist restaurant is even better. Outside the hotel there are enough restaurants to eat somewhere new every night for 2 weeks with a smattering of shops. If you want a quiet relaxing good hotel this is the place. If you are looking for excitement try elsewhere

    4
    « The Best Part of Phuket for Us »

    We stayed here for almost a week and it was probably the best part of Phuket. The property is clean especially compared to the rest of the city, which can look...rundown in the best light. The city is advertised as a tourist attraction, but honestly unless you visit for a very specific purpose (a very non-family friendly purpose, hint hint), it's not very much to look at beyond the beaches and beachside hotels. Got here when it was raining (happens a lot apparently) and the waves were a bit rowdy, but the trip was still an excellent one. Pros: Great staff and the breakfast buffet is really good, so I would recommend spending the extra for the daily free breakfast. Service in general was excellent by pretty much everyone at the place, and the desk was helpful in arranging transportation beyond the hotel grounds. Honestly, we spent more time at the pool than on the beach, mostly because it was so nice. Cons: This isn't the resort's fault so I hesitate to put it here, but we chose one of the private villas, and while this gave us a lot of privacy, it also meant leaving the confines of the resort. The villas are in their own little section next to the main building, which is great if you absolutely need to do your own thing, but if I had to do it all over again I'd have chosen one of the regular (and cheaper) rooms that's right in the thick of the action. But again, not the resort's fault, so not really a con. Overall: I'd stay here again in a heartbeat. I'm not sure how "private" the beach is, as there was some kind of local school field trip when we were there and the place was crowded with kids learning to surfboard. But they were well-behaved kids, so not really a big deal. I just thought the beach was a private stretch, that's all. Guess not? This is really a slice of heaven especially compared to the rest of Phuket.

    5
    « Really Best Western »

    We spent 7 nights at the Best Western Premier Hotel and everything was perfect. So we would like to thank all the staffs specially to a french guy name Jonathan who work at front desk in gave us all the advices and good info's. Merci beaucoup et à bientôt!!

    4
    « Amazing »

    away from all the hustle of Phuket.....bang tao is just amazing.....the hotel is excellent in every way possible. everything and everyone was super amazing... the beach was amazing and the two pools at the hotel super clean

    5
    « Great Hotel »

    Had a great time at this gem of a hotel, food was amazing and plenty of it. Drinks were very good especially the cocktails. Staff couldn't do enough for you, we found them very friendly and helpful. There's a few bars, restaurants and shops outside the hotel. Nok and jo's is a must had a great night there. The beach is lovely and like walking into a bath and you could get bbq'd sweetcorn on a stick on the beach it was lovely. There's a few bars and restaurants on the beach too, or you can hire a long tail boat on the beach to take out exploring. There's a market that's on twice a week just a tuk tuk ride away that sells everything very cheap too, got a few bargains from there. Patong is a taxi ride away, this is a must place to see. We went in January 15 and loved it so much that we're booked to go back for 3 weeks in January 17 and can't wait.

  • 3
    « Best Location, Very Close To The Beach BUT Some Of The Staff Need Improving »

    I stayed at Best Western Bangtao from October 27th - 30th. 2016 I and my parents chose to stay in a garden zone because it seemed quieter and more private in the pics and this zone really was. I like this thing about the hotel. However, the television in my parents' room didn't work properly, but after calling the front office, they tried their best to fix this problem. I'd like to say Thank You again. The air conditioner in my room didn't work well. And again after calling the front office staff, they sent a guy to fix it. But the air conditioner was the same. So I asked if they had a room that we could move to. Luckily they managed to move me to a new room with a great great service mind. Thank You Very Much. The next morning, My parents went out to walk. After coming back to their room, my mom's key card didn't work. And my dad left one key card inside the room. So I walked to the front office to change the new key card where Miss April was on duty. Miss April managed to change the new key card-I walked back to my parents'room-the key card didn't work. I walked back to the front office again. Miss April insisted the key card was fine and managed to activate the key card again-I walked back to my parents' room-the key card still didn't work. I walked back to the front office again. Miss April checked the key card and said it was fine. But this time she called one of the maid to go to my parents' room. SO I walked back to my parents' room-the maid came-the key card didn't work. The maid used her card to open the door for my mom and dad. I wanted to know what Miss April would do this time. So I walked back to the front office. Miss April checked the card again and this time she came to my parents' room with me and she experienced by herself that the key card didn't work. Miss April told us to use one of the key card that worked (the one that my dad left in the room) But my parents' need 2 key cards (the hotel gave 2 key cards and that was a good thing) So Miss April said I could change the key card again when I walk pass the front office to have breakfast!! The thing is - Miss April should not have made the guest walked forth and back for many times like that. And she should have gone to change the card and came back to give it to the guest. Plus Miss April should acknowledged that if she wants to work in Thailand. She must learn how to smile and try harder not to show bad feeling on her face. Some of the staff gave great services, some just meet the average, a few are below the standard. The room were clean. The garden was beautiful. The pools were good. The Breakfast was OK. The beach was great. The towel staff in the swimming pool area were great esp. the woman who advised me to do the Stand Up Paddle Board. She was great. (I din't know her name) The 7-11 and Family Mart are in front of the hotel. There are good restaurants where you can dine and they are very near the hotel. I personally like the place called Emmy Thai Food. From what I saw, The hotel management are trying to make this hotel a better place to stay.

    3
    « Not as well as expected.... »

    The BW is not so bad in average. Staff is very friendly (yes, you are really in thailand), breakfast is good, amentied are pretty good (nice swimming pools, spa, stand up paddle, kayak, fitness), location is close to some good restaurants. The really bad points are the family rooms, close to the road for some and to some very noisy bar. And you don't have a lot of place to make yourclothes in order. I would recommand booking rooms in front of the swimming pool, more calm.

    4
    « Very nice hotel and staff »

    Stayed here for 10 days on an all inclusive deal in the middle of October. Booked an airport transfer with the Hotel which was there waiting for us and cost the same as the local taxi. 700Bht. Arrived at about 7.30pm and checked in with no delay. Shown to our room by the excellent reception staff which was spacious, clean and adequately equipped. Nice view over one of the pools and gardens towards the sea, although tall Palm trees and Fir trees do restrict seeing the sea. For those that need it the Wifi was great with no drop outs and worked everywhere we tried it. The breakfast buffet was very good with plenty of choice, either Western or Asian, but even though the hotel wasn't full it was quite busy some days. Expect at peak season a wait for a table could be experienced, although we never had to. We were all inclusive and were able to order anything off the A La Carte menu for lunch and dinner (dinner buffet wasn't in operation due to hotel not full). Thai food was excellent and the occasional western meal we had was good too. All inclusive drink menu was restricted but was adequate and included local spirits and cocktails! Hotel drink costs were the same as outside bars (80Bhts for a 330ml bottle of Chang beer), food costs also looked good value (not that we paid). Grounds of the hotel are very well kept and the pools were clean as were all the sun beds, no issues for us getting a bed at any time, but again it was low season. Thai massage which was very good, 400Bht for 1 hour, 100Bht more than on the beach but spotlessly clean with fresh towels and pillows. Outside the hotel are a couple of bars, restaurants, convenience stores, massage places, clothes and tour shops. Not a lot but enough to enable you to eat and drink elsewhere if you wanted. The hotel is right on the beach and there's a few bars/restaurants on the beach too. One thing not noted by other reviewers is, while we were there anyway, at high tide there is no access to the beach as the water comes right up to the boulders that are in place to help combat erosion. You also have to go down a couple of steps set into the boulders to get onto the beach. Not a problem for us but may be for anyone less able. Same goes for the rooms, no lifts so ask for a ground floor room if stairs are a problem. The beach is around 7km long and made a great place for a leisurely walk each day. Totally sandy but was littered in places, possibly due to the time of year with strong winds and rough sea. The best bit about this hotel are its staff, everyone we had contact with had a smile, seemed happy in their work and couldn't do enough to help us if we needed anything. Within a day they knew our room number, what drinks we liked and what food we enjoyed, can't praise them enough. Not much to do around the area unless you travelled (either hotel shuttle or transport supplied by attraction) so if you want to explore Phuket Island you might want to research if this is the right location for you. Great place to just relax and do nothing as, when we were there, the place went quiet at about 10pm. Other guests were mainly Russian honeymooners or with very young families, German couples and a smattering of French and English couples. We enjoyed our stay and would certainly go back if we wanted to stay in that area again.

    3
    « Expensive for what it is. Not a BW Premier »

    I have travelled here on business and stayed the night. The arranged airport transfer was present at the airport, on time and the journey was swift. Hotel check in took an age - because I had booked return airport transfers I was required to sign the paperwork x 2 at reception - it would have been easier to add it directly to the bill. The main grounds are attractive but attention to detail is lacking in places. To access my room a walk past the standby generator was required - ugly and out of place, although I recognise the importance of it! Rooms were well appointed. I stayed all inclusive but this did not include the use of the spa. I was hoping to use the steam room and sauna during my very brief stay but I was told this was not included in the rate. Food at the hotel was average. Large portions, when smaller, more tasteful portions were probably the order of the day and slightly more modern. The interior rather feels like you are walking into a bank or government office as opposed to a friendly hotel. In summary, if you want average for a higher than average cost, stay here, otherwise consider spending your money elsewhere to get better value.

    3
    « Nice an quiet »

    Nice can quiet hotel in the slow Bangtao beach. The hotel is cooped up in a back Street with shops and restaurants so on top of the 7/11, there are good places to grab lunch or dinner. The hotel is ok, nothing fancy. We stayed at the "Villa's" 2 rooms area out side the main location. The staff are friendly, the breakfast buffet is good and cater the taste of all people. The SPA is simply few massage beds under a tent type location near the pool area. Again nothing special comparing other hotels. The hotel have 2 pools and also a kid one. Although I was in the low season the area of the hotel is quiet and need to be considered if you are planning to party as the van services are expensive. Enjoy!!

    5
    « Beatiful location, loved this hotel »

    Having spent a week in Patong, we arrived at Best Western Bangtao for some peace and tranquility and that's exactly what we got! It's just a lovely place, some nice little shops around the resort, just enough in our opinion. The people here are lovely, not too pushy like Patong. The beach walk is really lovely with all the cool little bars. The beachside massages are amazing! I also did a Thai Massage at the spa which was excellent. The pool bar and pools are fantastic, the lobby bar, the pool tables for the kids. I really recommend this hotel for a family. We got a cab to Chintalay, unsure of spelling, but it's a lovely place for dinner and you get to see a bit of the real Thailand on the 15 minute bumpy journey! Only one downside was the dinner - it wasn't the best Thai meal we've had and we ate out the second night. Breakfast was lovely. We were very sorry we hadn't booked to stay here for longer, we'd def come back.

    3
    « good for the price »

    A very acceptable good value option. Not a lot outside of the hotel, but they do run a shuttle to Phuket town and Patong. Good spacious room with all the usual amenity's. Two pools and right on the beach. Breakfast had plenty to chose from and the service was good. Did not eat lunch or dinner at hotel as there are a few decent places just outside

    4
    « Quite nice- doesn't wow you! »

    The BW Premier is nice and as expected based on the pictures and descriptions. In some ways, the experience is standardised but in the end lacks any special character. It is good for what it advertises but will not blow you away on any front. One thing that does stand out is the helpful staff - they are very attentive and cordial.

    5
    « A-MAZING »

    Hotel, decor, bars, restaurants, staff, pools, beaches, location, everything was AMAZING! Hotel room was huge, with up-to-date modern decor there wasn't a bad view. we over looked the street and it looked like 'proper Thailand'. Regularly cleaned with fresh towels and sheets daily. Pools, there was two, 'family pool' and 'swim up bar' pool. Both very good, we spent most of our time round the swim-up bar, food was available to order there and the staff especially Jay were amazing. (only down side, somedaytime entertainment would have been nice, even if it was just a little bit of music) but bar staff would put your phone on for music. Beach was long, clean, and beautiful! You are not pestered by people selling, once you say no they leave you alone. Cute and tasty restaurants on the beach. Lots of narrow boats which will take you to little different islands/beach including banana beach and patong beach. definitely worth a visit. Bars and restaurants on the complex were delicious, buffet had a weekly menu, so would change every day to a different country/ style of food (then repeat on the next week). Are not many on site restaurant but the ones which are are delicious. Main lobby bar is a nice place to start and or finish you evening, not the most exciting to stay the whole night. But the bars on the beach are fab. You MUST go to Patong in the evening to see the 'party scene' it is fab. get a taxi there it is only cheap and they are all waiting outside the hotel and then get a tuk tuk back, it is like nothing you have ever experienced before. I would definitely return. I love Thailand and I love Phuket!

    4
    « Great Value, Great Location »

    Stayed in a two bedroom family option. Being the end of the rainy season it was a very good room rate including a full buffet breakfast. Large clean room. Two large clean swimming pools. Right on the beach. Beach is nice not fantastic. Being the end of the rainy season there was some trash washed up on the beach. Staff very friendly. Only criticism on the room was our kids said their beds were very firm. Our king was comfy.

  • 5
    « Fabulous hotel »

    Great hotel. Large room with a lovely balcony overlooking one of the pools (no lift, but easily managed the one flight of stairs with a pushchair and the staff took our luggage for us upon arrival and departure). Good wifi. Fabulous breakfast with very friendly staff. Arranged an airport collection prior to arrival and was met by a friendly guy and had a smooth transfer (with complimentary bottles of water). Didn't visit at the best time of year to appreciate the beach, but the hotel is right on the beach and you can wander along in either direction to explore and find an alternate place for dinner. Inland there are also some bars/restaurants if you want a change and the 7/11 is right by the lobby. Would highly recommend.

    4
    « Girls Trip »

    Visited during a quiet period and found it to be perfect location to relax and decompress. The staff were very helpful to all of our needs and the staff at the restaurant were so polite and lovely. The room was well maintained and stylish. Our only issue was the hardness of the bed and this was sorted immediately after speaking to staff. I would definitely look at coming back to this hotel!

    5
    « Great location, great staff, great stay »

    This is my third visit to this hotel. I love it because of the large ensuite rooms and the location of the restaurant. Only 10 yards from the Andaman sea, you eat your breakfast to the sound of the waves, and have a pleasant gentle sea breeze to keep you cool. At evening dinner you can marvel at the beauty of the ever-changing sunsets. There are two pools if you don't want to swim in the sea, good wi-fi, but what really makes this place stand out are the excellent staff. Friendly, courteous, they just go the extra mile.

    5
    « Super hotel 5* »

    This hotel is absolutely fantastic, Friendly staff could not ask for a better service, Management superb, reception superb. Bar staff outstanding they can speak English too which is very helpful, I came met Edmond (pool bar) - fantastic super friendly guy always smiling/ laughing and chatting, asset to the hotel. Would highly recommend . However due to no lifts in this hotel is stay on the ground floor. The town of Phuket / and patong is about 30min drive in taxi which will cost around £1200 Thai bhat Also it's worth visiting the floating market. Will defiantly be returning to this hotel Lee Mark:

    5
    « Relaxing get away - EXCELLENT service »

    First of all I'd like to say I can not fault this hotel. Our first time in Thailand. From day 1 they have been absolutely fantastic very friendly making you feel welcome especially the bar tender cha - lobby bar, absolutely fantastic person asset to the company, could not ask for a better service. Weather has been superb considering its monsoon season. Rooms cleaned everyday. The beverage manager has been very friendly. The food is cooked by a English chef he's such a lovely guy knowing that the kitchen is spotless makes us at ease. We have already made reservations for next April in this hotel. No complaints from us Brits :-) 5 out of 5 for everything. 100% spot on. Emma 3306.

    5
    « Relaxing »

    Our first time in Thailand. Can not fault this hotel! From day 1 they have been absolutely fantastic very friendly making you feel welcome Especially edmond at the pool bar she is a asset to the company could not ask for a better service. Weather has been superb considering its rainy season. Rooms cleaned everyday to a high standard The beverage manager has been very friendly. The food is cooked by a English chef he's such a lovely guy knowing that the kitchen is spotless makes us at ease. We have already made reservations for next April in this hotel. No complaints from us Brits :-) 5 out of 5 for everything. 100% spot on.mr lee 3306

    4
    « Peaceful place »

    My boyfriend and I stayed here 20th-24th Aug as part of my birthday vacation. We just came back and I thought to give it a review. This is my first review here in tripadvisor as I always do mine in booking.com but this time I booked online. I emailed the resort, the reply is so quick and Recy Ramos is quite patient to all my inquiries. Check Inn was easy breezy with Dao, such a lovely lady in the reception. She made the first and last day memorable and got ruined by one staff though:( Resort was good, beachfront, 2 swimming pools, we booked the pool facing and my boyfriend loves it. Theres no lift. Only stairs thats why he prefers the ground floor. Lobby area was clean and welcoming. Breakfast has great variety ( asian and intl ) great staff too all were courteous always smiling. The hotel has a good location, outside has massage parlors, lots of restaurants, bar, scooter rental, money exchanges, convient store (7/11 and family mart). Theres a Tesco w/ shops and fastfood ( mcdo etc ) 5 minutes i think by vehicle, Infront of the hotel theres tour shops too. If you walk in the beach lots of massage and small resto, foodcourt, small bar, lots of hotels/resorts within a walk. There was a couple of swings to play with but a little walk, good for instagram photo lol. The beach water looks a bit brown its because of the sand and the waves. Sand is not white but near the hotel its clean. I always walk until the end some has a lot of litter ( some ppl were throwing plastic and bottle of beer ) there were cleaners i see when in the morning. The water was getting better not too much waves unlike karon beach, there so many guest swimming. We rented motorcycle 300baht deposit is 1000baht. The lady was honest, she returned the 1000baht no drama. I spoke to some guest they said they walk to surin beach for about 10min. There's shuttle to patong, karon etc 200 baht per pax. Patong 30-mins, karon 35-40mins, wat chalong, big budda 45mins or more by scooter. Thank you to the staff who really went beyond. Ma.Cristina charming girl always up for a chat in the breakfast area. She managed to brighten our mornings with her smile. My boyfriend and I was always in the pool most of the time and we met Reynaldo and Alice. They were in the towel booth. Had few laughs, Funny, great guest interaction. Felt like home very attentive and polite. We couldn't open our safe and called someone to fix and Dao comes to the rescue. She was fast and very reliable. The hotel is lucky to have her. Something happened in our toilet on the last day, it got blocked. I called housekeeping. Supanee comes to fix she tried and she called engineers i think 3-4 men comes tried and managed to fix the problem. Thank you job well done. The hotel was not full as its a low season, you can see 20% of the sunbeds were occupied, loads of empty ones, breakfast was not crowded. Theres only few people in the hotel. When we checkout I asked for late checkout 9pm as our flight leaves 12:10am emirates back to Dubai. They told me I have to pay a full day 3,199baht i believe if i want to checkout at 9pm and 700baht if i leave at 5pm. There's no consideration at all if they told me half amount of full day i will gladly pay it to be able to checkout at 9pm as it was raining in the last 2days before we go as the normal checkout was 12pm, it will be very inconvenient to stay 9 hours in the lobby and walking around will be not nice in the rain so I was forced to pay up to 5pm. When i update my keycard in the morning of 24th to extend Dao was such an angel to give me another hour extra, it was considerate and humanly act. Here comes the girl who called me at 5:45 exact. Her tone was so rude, impolite and I felt i was a criminal trying to steal time. She asked me "what time you checking out?" I said 6 she reply " NO, you check out 5" i told her i still have 15 minutes to 6 and Dao gave us time. She kept repeating who gave it and said Ok hang up. I hurried my boyfriend and when I reached there she didn't came to apologize just looked and she spoke so nicely to couple of caucasian guest. What was that??? Too unprofessional and racist! Her name is APPLE. I came there as a guest and I paid everything with my own money not my boyfriend, a little respect would do. The guy in the reception keep apologizing, he doesnt have name tag. He was nice, i cant vent my anger to him. One rude staff and the checkout time was bad. It wasn't high season,70% empty rooms and dont lie we are not stupid we can see and feel the low season atmosphere. I understand business but in the end be considerate to people especially with raining weather and late flights. We are willing to pay but its ridiculous to pay full amount in 9hrs and staff switch like a split personality. Bad policy and staff always ruined the peaceful moment.

    5
    « Paradise »

    We are packing now for our departure from this lovely hotel and we are very sad to be leaving. This hotel is beautiful with two pools and a breath taking beach. We have been in a deluxe sea facing room with a stunning view over the pool and out to sea. Ignore the weather forecast and just come we have only had two rainy days and the rest has been clear sky's. The hotel staff are the best,nothing is to much trouble and everything comes with a smile. Outside of the hotel is a great little village with a 7-11 opposite and many bars and restaurants- all great ,we ate somewhere different every night and loved them all. Breakfast in the hotel is buffet style with lots of choice from fresh cooked omelette station to fresh fruit and breads and bacon etc all very nice . My wife and daughter had a milk and alovera massage at Divas just across the road and both agree that it was great. I don't want to go home but one thing is for sure we have fallen in love with this place and can't wait to visit again.

    5
    « Great holiday and Good value for money »

    Today is our last day in this resort. We are very pleased with the choice we have made, the hotel is very nice, all staff very friendly and competent. We stayed for 10 nights, considering is low season, the standard of service was excellent, very impressed with the WiFi ( my teenager soon is very grateful for it). Every single day the room was cleaned despite lots of rain and mud and sand we brought into it! We ate 4 nights in the hotel restaurant and the food was nice and plenty staff to look after us. Hotel had 1 small kids swimming pool and 2 big ones, one of them with a bar to swim up to. Edmond lovely young man, very polite and with good English, looked after us, nice cocktails and especially his Irish coffee! Onsite outdoor massage was excels t, professional and very good price. One last comment, impressed by the little details, went for breakfast, after leaving out bags and towels on the sun beds by the sea. Big tropical rain started and we knew that by the time we will get to our bags they will be already soaking wet. To our pleasant surprise, some members of staff, security guard / cleaning staff ( constantly looking after the green area or swiping up sand on the paths) have already covered our bags and kept them dry. Thank you. Overall good value for money and great first time experience in Thailand, would love to come back.

    5
    « Great place to holiday & relax & experience a part of Thailand »

    Everything was great, the resort which was right on the lovely beach where we swam, both the swimming pools in this resort were excellent, the breakfast was good, our views from our balcony very nice, there was everything you need, gym, children's play area, restaurant in the resort, etc. Only a few shops, cafes, restaurants, convenience stores, pharmacies, etc in the street & very close by. The location of this resort was half way between Patong & the airport. I would recommend to upgrade to a room near one of the two pools.

  • 4
    « Nice hotel. »

    We booked it for 3 nights , upon arrival we had free room upgrade. Staff is very friendly. Hotel is clean, has 2 large pools and kid's one. Drinks at bar are not very tasty as it appeared, so we used nearby cafes for drinks. There is 7-11 just near hotel, so you can buy beer yourself.

    4
    « Fantastic value »

    Lovely location on a very nice beach with lots of shady trees. Two big swimming pools and two restaurants with very reasonably priced meals and great breakfast buffet. The street outside has local shops and restaurants, and the hotel has a shuttle to Patong if you need more shopping and nightlife. The room had a sea view and was very comfortable. Wifi was excellent

    3
    « Average »

    This is by no means a 4 star hotel. It's 3 stars at the best. Thankfully we just stayed here for a night, which is what it's most likely best for. It looks way better in the pictures advertised- in real life it's pretty tacky. The rooms even smell like an old 3 star hotel. Otherwise the food was decent and most of the staff pretty helpful, other than a few rude people at reception when we first checked in. They were very to the point and robotic. Didn't feel very warm and inviting like hotel staff should be.

    4
    « Very good location, staff and food »

    The stay at this hotel was very good thanks to a good location on the beach and beautiful swimming pools. The food is good with local food well prepared with lot of choices. And the staff is so friendly with all of you. I would like to come back.

    5
    « Great Staff and location »

    We had read many reviews about this resort and left it to our last week in a 3 week trip to Phuket. We weren't disappointed. The staff are great and the resort and gardens are beautiful. We had two interconnecting rooms as we were traveling with our 2 teenage children and it was prefect.The beds were very comfortable and the rooms were very modern and large. We had a look at the family suites but with teenagers we need 2 bathrooms and 2 tv's!! WIFI worked really well. Also we loved having the sea view rooms as the resort is located right on the beach. It's located in a nice little spot in the village with shops and restaurants located right outside the resort. Diva massage is one of them. The pool bar staff were great and we enjoyed many happy hours chatting to Jay, Ae and Nan who make the best cocktails. The prices to eat and drink in the resort are very good, the only thing we found is that the menu doesn't change from lunch to dinner, but the food was very good. We can't wait to stay there again.

    5
    « Relax »

    Just an awesome hotel right on the beach. Brilliant facilities, very helpful staff, excellent food. 2 big swimming pools, 1 has volley ball and hand ball. The other is just really big with a drinks bar by the side. Excellent gym with all the stuff, hot spa, jacuzzi and sauna. Most beautiful sunsets right across the andaman sea to finish off the day too.

    4
    « Lovely hotel »

    Lovely hotel with fantastic views of the sea. Location close to lots of restaurants and amenities at the hotel good. Good value for money although it may grow repetitive if here for more than a week. Food and drink reasonably priced and spacious rooms.

    3
    « Good value for Money »

    we where a family of 4 , 2 teenage boys , and we had a great time . The facilities were okay , food was okay , although after 4 days we got tired of it. The 7/11 across the road was very handy !!! The staff courteous and friendly and nothing was too much trouble. No problem going back !

    5
    « Good experience »

    The check-in was smooth. Service was great. Use the provided mosquito repellants for the room. Breakfast spread was decent. Halal options were provided upon request. Rooms were quite nice. Bathrooms were clean. Bang tao is a quiet place. 7/11 and a few restaurants are right outside the hotel. Theres a halal restaurant around 5 mins away. You can arrange tours from the hotel. The beach was decent. The taxi services from the guys outside the 7/11 seemed pricey. Better to make travel arrangements beforehand. I booked the phang nga bay trip from the tour office next to family mart outside the hotel. In hindsight, i could have negotiated further but the service was good. I came from don mueang airport in bkk from where i arranged the airport transfer. After getting dropped off i spoke to the driver and booked the van for the next day to see different sights around phuket. Expect to pay around 300 baht an hour, min 10 hours. Everything closes early. The tuk tuks outside the hotel will take around 100 baht each way to go to tesco/mcds/pharmacy which is around 3 km away. Check out took longer. I felt the staff was overworked but they were accomodating and polite.

    3
    « Overall good value for money »

    We booked the hotel one day before our actual arrival due to be super wary check in at 7am, we had email conversation with the hotel before but when we arrived they have considered us as a now show a day before, hence why the room was not ready and we had to wait after super long arrival/travels, very upsetting. Reception staff really not good trained with minor English and area knowledge, we asked few questions about Phuket/Patong which find out online earlier but even be most wanted thirst they had no clue about it & made really no efforts help any further. The hotel and the facilities are in good shape and well taken care off. Decent pools areas with good space to swim. F&B: Breakfast was alright, good choice and selection of dishes, however the quality of all items where really minor. Outlets and room service food was good, again good choice between western and Asian foods, surprising the European food was nice, but mostly we had Thai foods..:-). Room service clearance really terrible up to 3 hours waiting for somebody to come clean the dishes....terrible. Lack of service, Bar man Edmond pretty rude in attitude and behavior. 0 pool service for drinks, only help yourself, poll towels only twice a day can be changed... Housekeeping even after topping, not once the mirror and glasses in the shower where cleaned off, lot of dirt after service was done was left over...poor. Overall the hotel is alright for average tourists but surely not for luxury seeking people as lack of service in the entire hotel and their departments was there. Would not return in this case...

  • 5
    « Beautiful hotel with lovely people »

    I stayed here for four nights and felt very comfortable and looked after. My hotel room was a minute's walk to the beach alongside two of the hotel's pools. The staff couldn't have been more welcoming and helpful. There are no lifts here, so be prepared for stairs, and my large room came with a gecko who couldn't have been more accommodating by dashing away from me whenever I entered the room! I'd advise buying large bottles of water from the nearby supermarket as, although the hotel provides you with two complimentary bottles, this is not enough. I strongly suggest sitting, without any distractions, to watch the sun set one evening. It's really quite breathtaking.

    5
    « Unwind to the max »

    Beautiful resort to enjoy your stay in Phuket. There are two pools available, one of which includes a pool bar. Breakfast in the hotel is absolutely delicious and widely varied. Hotel is located directly at the beach. There are beds available at the beach but these are usually full early in the morning. As a whole it is a beautiful hotel to have a vacation in which you can unwind to the max!

    4
    « Great hotel at Bangtao Beach. »

    Great Beach. Beautiful large rooms. Awesome food. Great view. Everything is just great. We're off season (july) do it's not crowded. No annoing salesmen. The internet is quick and reliable. Great place to stay and chillout.

    4
    « Enjoyable and warm place »

    Great location, excellent hospitality. The staff are genuinely nice and sincere. Our room was facing the pool and beach, and was very clean. There is free coffee and tea in the room, WiFi, international plugs and free flip flops. The only issue was that the tolilet gets blocked quickly but the hotel sends services and fix it on the spot. No public transport but shuttle bus is available to some key locations on the island. We left the hotel to go back to visit another island and came back to the same hotel again. We were greeted with even more warmth. Rates are very reasonable and there are many nice restaurants just walking distance from the hotel. We enjoyed it very much and will go back to it again should we have an opportunity to return to Phuket.

    4
    « Good family resort »

    Great service, very friendly, helpful staff. Clean facilities. Beds very hard and uncomfortable. Lovely quiet beach and resort with access to lots of other restaurants on the road outside. Really recommend The Beach Cuisine restaurant next door owned by a French guy.

    5
    « Paradise! »

    My partner and I stayed here in December 2015. Everything was fantastic from start to finish. We were able to check in quickly and a lovely member of staff carried our luggage to our room (god knows how as we were up four flights of stairs - which I would say was the only negative as there was no lift). Our room was amazing. Perfectly clean, very spacious and we had a nice little balcony overlooking the pool/sea/mountains! Breakfast is a lovely buffet. There is something for everyone and it is all fresh. If you are an early riser it is lovely and quiet facing the sea. The lunch and dinner service can be buffet or A La Carte EVERY DAY! Highly recommend the vermicelli prawns and the satay chicken skewers. The pool was clean and a good temperature. Every single employee were polite and friendly. A special shout to Nino, Chet & Rafael. Rafael was in the entertainment department, he made all activities including French Bowls & Archery really fun. Chet gave us some fantastic tips on things to and he was really nice. Nino was the absolute star of the show. He is polite, friendly, professional, we loved him. He should be the manager! Also a shout to Tar who brought our room service a couple of times - lovely lad. The beach is nice but if you walk 5 mins to the right, there is a stunning beach. I could go on all day about how much I loved this hotel but I won't. Just trust me and go! Also, the guitarist they had for entertainment at night was superb!

    5
    « Our first holiday to Thailand 2015 »

    Fabulous hotel, staff excellent couldn't be more helpful. Can't do enough for you. Made to feel like royalty. Hotel right on beach, palm trees, ?? ??food, buffet style breakfast, plenty of choices, pool excellent. We visited during August which ideally isn't the best time as far as monsoon season goes, but it's the first time I've used the umberellas around the pool to shelter under when the heavens opened.?? When it came down it poured, but it was fab!! ?? We used local taxis which were very reasonable, and they would stay with you all day, excellent rates. We went to see Thai boxing which was well worth a trip. Went to see Tigers and actually went in the cages with them. The huge marble Buddha is worth a visit. Will definitely be returning one day. The markets are incredible. Thai food is the best!!!

    4
    « Great peaceful paradise »

    We were upgraded at no additional cost. Room on the pool, spent 5 days there, wonderful place to relax. Watersports available, we took the halfboard option and it was fantastic. (Many thanks to Chet for being a great help, wonderful person and very professional) Only negative part is that the wifi is a bit slow and logs out within 5 min, so you have to put hotel room number and surname each time.

    4
    « Great hotel »

    The hotel is a bit far off from the main attractions in Phuket , but overall the place is awesome . Staff were great , location in Bangtau is decent as there are quite a few shops near by to try out on food and drinks, and the hotel it selt was clean and relatively new. Did I mention the food was pretty darn good too , especially the pastries. Will definitely hope to come back here in the near future , and I would recommend this place for sure. Only problem is the distance from Phuket town and the exorbitant taxi fares you need to pay to get out of Bangtau as the luxury taxi drivers control the area ( 700 baht ) for a trip to travel to the city.

    5
    « OUTSTANDING STAFF & LUXURY AMENITIES »

    We loved our stay at the Best Western in Bang Tao Beach. We felt like it was our own private beach. Plenty to do right near the hotel but if you feel the need for crazy a shuttle to Patong is offered. With shops, pharmacies, tailors and restaurants within walking distance we will surely be returning.

  • 5
    « Very Good »

    Good hotel for family, good family room, good restaurants, nice beach, concierge team well prepared. outside hotel has a good structure, many restaurantes , supermarkets, Tourism agency that can help to organize anther island travel.

    5
    « Outstanding hotel & staff ! »

    Stayed here at Easter, 2 adults & 2 teenagers for 2 weeks. All loved Thailand (my daughters first visit) and especially this hotel. Couldn't fault the food and the staff were so friendly & nothing too much trouble for them. The location is ideal, there's a few bars, restaurants & mini supermarkets just outside the hotel so even though we stayed on an all inclusive basis we enjoyed eating out a few times & spent a few evenings in Nok & Joes (just around the corner) & The Beer Garden (opposite hotel). Loved our rooms, we had double balconies over looking the spa & the pool, everything was very clean & housekeeping do a fantastic job throughout the hotel. We had a couple of spa treatments, Swedish massage etc & highly recommend. There's also a massage hut overlooking the beach, we tried half hour massage when we first arrived to recover from the long flight - it worked a treat. The hotel is right on a lovely beach where you can walk off your breakfast. You can hire a long tailed boat by the hour & they will take you round to the next bay, Banana Beach where we had the beach & beach bar to ourselves, definitely worth a visit. As said in previous reviews a couple of days the sea had sea lice so we just swam in the pool, 2 really good size pools, always beds available, we preferred the pool with the swim up bar where the staff really looked after us. We did tip but no pressure to do so & service was good for everybody. Hired a taxi a few days so we could sightsee around Phuket & also one day went up to Khao Lak, best to shop around for taxi fares as few options along the beach bars & also opposite hotel. Overall I would highly recommend this hotel for food, location & especially the staff. We will definitely return here one day soon.

    3
    « Single visitors welcome? »

    Stayed at hotel for 6 nights - very comfortable and staff very friendly. My only complaint is that the shuttles offered to Phuket Town and Patong Beach required a minimum of 2 and otherwise you have to pay inflated taxi prices. Many people travel alone and should not be discriminated against in this way. If a hotel runs a shuttle it should do so irrespective of the numbers. On basis that they don't value single occupants I decided I wouldn't eat lunch or dinner in hotel after the shuttle episode.

    4
    « Clean, friendly staff »

    Nice location, breakfast buffet was great. Staff were friendly. Only bad things I can point out are the beds are so hard, I had a difficult time sleeping and I wish the bar would have been a cash bar. They only let you charge to the room and I wasn't a fan of that.

    4
    « Lovely place at the beach »

    We spent 2 weeks at Bangtao Beach and we enjoyed it very much. Hotel was right at the beach and we did long walks at the beach every day. It took us about 1,5 hours to walk to the other end of the beach, but it was well worth it. It was very quiet and very clean there. Hotel also had many activities, yoga was my favourite. It was great to do yoga by the sea when you could feel the breeze and hear the waves. Yoga mornings were the best. Also they have massage at the hotel premises and people used it a lot. Try Thai massage, coconut oil massage or foot massage. Also it you rather have a massage in the evening there are several places close to the hotel. We liked the place right opposite the hotel. Breakfast at the hotel was very nice, lots fruits, omelettes, bread, etc, Best Western is very close to many nice restaurants and some small shops. I think most of the restaurants are within 5 minutes walk. Also at the beach there are restaurants. We often had lunch at the hotel, the food was really good and price was almost the same as in other restaurants. If you like Thai food it is very cheap, if you want a steak it is a bit more expensive but still cheap. I read about jelly fish before our holiday and I was a bit worried because we enjoy swimming a lot. Some days there were lots sea lice or jelly fish and you noticed it when there were no people swimming at all. Next day it was ok to swim. I did see some huge jelly fish I have never seen before anywhere, but still I think this is perfect place for families as beach is really nice and shallow and water is clean. Most of the people at the hotel were families or couples. Not a place for party people. It is very quiet there after 10 pm. If you enjoy the sun, beach, good food and some activities this is a place for you. There is a market place twice a week short tuk tuk drive from the hotel, also if you want more noise and people you can take a bus to Patong and there are everything you want from shopping to party. It is about 20 km, 30-60 min away from Bangtao. Definitely worth a visit.

    5
    « Honeymoon »

    This hotel is amazing. When we arrived we got a free upgrade due to it being our honey moon and the rooms are superb. They came and done a big honeymoon decoration on the bed and we received a bottle of champagne with a fruit platter for free. Mourning our stay the staff will help as much as they physically can and will do anything for you. They have decent English which is a bonus. The views are amazing from your rooms to the beach. The food here is amazing every meal has being perfection. My wife who would never try Thai food is not eating it every night after 4/5 days of getting her to try it. A full 3 course meal with a few drinks has being costing around 1300 baht very maximum which is around £25. On average we have being paying 1000 baht a night for meals which is £20 and that's 3 courses just with soft drinks Beers are 80-100 baht £2 Cocktails 150 baht £3 Cheap as chips out here and defiantly a place you will not regret coming too. One of the nicest places you will visit.

    5
    « Hidden Oasis »

    A true gem ,situated on the beach, within a quaint village, on door stop. Spacious. clean rooms. Friendly, helpful staff. Two large pools to swim in. Great Happy hour every night 4 till 6 Family friendly.

    4
    « Second visit - even better than the first »

    We love this resort for its location. Its right on Bangtao beach but more importantly convenient for visiting our family who live in Phuket. Last time we stayed. 2 years ago, the rooms were looking a bit tired and old fashioned but the sleek, modern room with a veranda onto the pool, was delightful - especially with "welcome back" spelled out with leaves and flowers on the bed. Rooms are spacious and everyone from the reception staff to the gardeners are so friendly. Breakfast is one of the best we have had in Thailand with excellent choice. Although we were on our own I would say this is an excellent choice for families with young children. In terms of the area outside of the hotel there are plenty of shops and restaurants and we'd certainly recommend a visit to the Indian restaurant and Bo's Restaurant. Definitely our hotel of choice for our next visit

    3
    « Great Beach Location »

    Transfers to the hotel arrived late at the airport yet once we arrived at the hotel we were upgraded to a sea view room, which we were very thankful for. Yet the free WiFi you have access to in the room is good but you have to keep logging on. As travelling at the beginning of the low season the weather was temperamental, yet we still managed to enjoy the gorgeous beach and pool's. The hotel also offer return or one way transfers to Phuket town and Patong beach for a very reasonable price compared to the local taxi services. Yet the times are very strict and limited to a maximum of around 3 hours. Therefore, if going for a meal and shopping you feel rushed to fit everything in that you want to do during this time. We also received complimentary 90 minute massages as part of the room packages and would recommend booking this service, the staff were excellent and it was very relaxing. Overall a good stay for 4 nights in Phuket.

    4
    « Best Western is Wonderful »

    This Best Western surpasses any I have stayed at in the US. They couldn't have been nicer or more helpful during our stay. The rooms were spacious and clean, the pools are beautiful and the beach is spectacular. The food is much better than other hotel food we ate in Thailand. Our family enjoyed our stay and wish we had stayed longer

  • 3
    « Wouldn't go again to this hotel »

    This hotel has no respect for its guest. From disgusting bath water to dirty pools very over crowded. Food nice and that's about all I can say is nice about this hotel. Oh very sorry also the waiting staff is all about its got going for it. The bar is a tiny circle which can fit about 10 people around it so you need a lot of luck if your thirsty to get a drink.

    4
    « Amazing location and staff »

    Beautiful resort right on the beach with very swimmable water. Staff are amazing. Food is excellent. Negatives: - wifi connection is very cumbersome and needs to be repeated throughout the day - a fragrance is automatically released into the bedroom through the a/c vent; staff tried but were not entirely successful in disconnecting it for my room.

    1
    « Don't Book »

    Unfortunately we had to change our booking after our flight was cancelled, asked these guys not to charge us and gave them 48 hours notice and they still charged us. Having lived in Asia as an expat and travelled throughout Asia, this is the first time that when I have had a genuine reason that a Hotel has still charged me full price for a cancellation, during the low season and away from major holidays. Most hotels will not charge you in the hope you might come back next time - Oh well I guess their loss.

    1
    « DISAPPOINTING »

    We booked to stay here for our last 3 nights in Thailand, so my husband booked a junior suite with a jacuzzi. When we arrived and checked in, we were told this room wasn't available, this didn't sit well with my husband as he booked this room as a surprise for me, and the staff didn't really seem to understand the disappointment. We were shown to a bungalow on the beach, which at a quick glance seemed ok to look at from the doorway, but my husband wasn't keen on the fact that right outside the door, there were lots of sun loungers and people sunbathing, so we passed on that room. We then walked all the way back to reception, and then taken to another room 3 floors up (no lift). We reluctantly took this room, we just wanted to relax after driving for 3 hours from Krabi, but my husband told the lady that he still wasn't happy at all, at the choice of room. I myself couldn't fault the room, it was ok, although the bathroom was quite small, and being on the 3rd floor, the thought of all those stairs in the heat, was a bit off putting. We had a nice enough view from the balcony, in between a couple of Palm trees of the pool and the sea. The next problem was the wifi, you had to keep logging in every time you used it, and it wasn't a straight forward process. We rang down to reception to say we couldn't get on the Internet, so we were given another code, but this still didn't work, we were told they were upgrading, and then we were given another code, but you still had to keep logging in, it was very frustrating, by this point we decided we were going to check out the next day, the disappointment had already set in at check in and the lack of apology over the room, followed by the frustration of the wifi (which was a real pain, when we had to spend most of our evening trying to find another hotel to stay in). Apart from the hiccups that we experienced, these had nothing to do with the fact that the location of this hotel right on the beach is great, the pool area seemed nice, and the breakfast buffet was nice. So I think it's safe to say we wouldn't stay here again.

    5
    « Short Holiday »

    We had a nice stay experience. Top food quality especially the breakfast. The beach is beautiful enough but could be possible walk 200 mt to enjoy clear sea water. I suggest you to rent a scooter because the taxi in this area are very expensive We will return on this resort!!!

    4
    « Not new but very nice »

    Place is not new but there has been renovation in the rooms. Renovation was somewhere little bit sloppy. But cleanness was good and you can have new towels every day. We had family resort so we dont know what kind of hotel rooms were.

    4
    « Very relaxing stay »

    stayed for 8 nights with family, 3 kids, and had a wonderful experience. The staff were very good, friendly and always willing to help. Great setup with pool areas, as we have little kids, the kids pool was very close to the next size pool which my other kids enjoyed, which we were then able to keep them close. The breakfast buffet was beautiful with a great selection for all, very nice omelettes, and if you can manage a table on the beachfront first thing, it is a nice way to start the day, staring at Bangtao Beach and having a lovely breakfast. This hotel gives you a really nice Thai feel as you leave their front entrance straight into a small Thai village which is Fantastic experience for yourself and any kids as its not as full on as somewhere like Patong.And do yourself a favour and have some fun by doing the fish in a tank, just nearby. Kids thought it was great. Will definitely come here again.

    5
    « Best holiday ever »

    I highly recommend this hotel, the staff are excellent. We arrived very early on the day of our check in, even though our room was not yet available we were given a free breakfast and full use of all the resort facilities until our room was ready. This even included free cocktails. Our room was very comfortable and clean, as was the resort. Plenty of pool chairs around the two pools and on the forshore. This resort is right on the beach with a great breakfast room and pool bar and menu. It's location is good too, its not in the crazy hubbub of Patong but if you want some night lift you can either walk up the beach to the Bliss bar or catch a taxi out the front into Patong. We will definitely be returning to this resort for another holiday.

    5
    « Feels like home »

    Not normally so keen on resorts, but this hotel has been soooo good. The Location is astonishing (see pic of the sunset taken from the hotel sun beds) breakfast by the see. Rooms are massive, very nicely decorated, plenty of good restaurants around. Food at the hotel is ok, but definitely not its main strength. Been there for 4 nights and loved it, we are going back in two weeks at the end of our trip around the country and I can't wait.

    5
    « Wish i was still there! »

    My new husband and i chose this resort as our honeymoon destination and i can honestely say that we couldn't have made a better choice. Aside from the eden like surrounding of the beach and the fantatsic facilities in the hotel, the staff are the most friendly, most helpful people that i have come across. The Bar staff, in particular, a lovely young man named Edmond, who put up with myself and my husband as we endevoured to try every drink on the cocktail list and ended up pretty worse for wear. He always greeted us with a smile and, on the nights we werent being silly and drinking concoctions of everything on the top shelf, rememebered our drinks and was preparing them even before we had sat down. he really did help to make our honeymoon that little bit more perfect. The food, there was a wide variety of food, the buffet dinner in the hotel and the jamba restaurant with the a la carte menu were a struggle to choose bewtween as they food was so good from both. We didnt get to use the spa, as were too busy relaxing by the swim up pool bar, but the massage hut on the beach was used more than once and very fairly priced. The masages were amazing! Over all we couldnt have asked for a better experience the only problem I have is that it was over too quick! another 2 weeks wouldnt have been long enough !!!

  • 4
    « Holiday »

    We stay for thirteen nights well minus two as we went the phi phi islands for two nights. Loved the hotel in bangtao rooms were great, clean, ours was ground floor so we could walk out straight into the pool, breakfast was plentiful. Sunbeds always taken up before we had a chance to use them but sometimes no one on them, by the beach that is but happy enough to use Poole specially swim up pool bar. Only thing that let it down was no were to sit to have a drink in an air conditioned area of a night especially as it was so hot and humid. I found staff friendly especially the French guy who dealt with the entertainment once he found we were from Liverpool always talked and made us laugh, staff were friendly would I go back yes I would but not in April much too hot

    5
    « Second visit »

    Once again I stayed at this hotel. This time for 9 nights, and once again I am pleased to say that the quality and standard had not diminished. The staff were are friendly and helpful The food as usual excellent. I cannot rate this hotel highly enough, and hope to return again next year

    4
    « Comfortable hotel and terrific beach front location ! »

    We have recently stayed for 6 nights at the Best Western Premier Bangtao Beach Resort & Spa. We enjoyed our stay here and would summarise our review as follows : Good Points : Very comfortable and large rooms. All facilities worked very well. Air Con was quiet and effective and Wi Fi signal strong. Terrific beach front location on beautiful sandy beach Very friendly and professional staff Close to amenities and some good restaurants. Very wide breakfast selection including exotic tropical fruits and pastries Not so good points : Paying extra for an ocean facing room not really necessary as the trees obscure most of the view to the ocean from the room. No elevator, so quite a hot climb if staying on the fourth floor. As mentioned, the sun lounger policy is not rigorously enforced. The sun loungers in the best positions are "reserved" by 8AM by the placing of towels / personal possessions and are retained for the whole day. (If you want to beat the many Russians and Germans staying here to the sun loungers, you need to be up by 8AM latest, to get the best shaded positions !).

    3
    « Relaxing holiday but could be even better... »

    Spent 10 nights and this has proved to be a hard review to do really. There is so much that is good about the Hotel and then there is the bad which brings down the rating. It really could be a fantastic Hotel so I will start with the good points first. The restaurants - both are positioned beach front and are really very nice places to sit and either have breakfast and dinner. Get a lovely breeze especially in the evening. Pools - swim up pool bar, great pool to swim in, loads of room and also very quiet. Lovely having a nice bar to swim up to as well. Also very clean. Housekeeping / reception - housekeeping excellent no problems here at all. Reception very friendly and extremely helpful. Happy hour - 4.00 - 6.00 pm in the Lobby Bar and Pool bar area. A true happy hour with 50% off all drinks including spirits and cocktails. BBQ Buffet - they do different theme nights and the BBQ buffet night was fantastic, all the meats cooked to perfection. Bedroom - nice and spacious with very good air conditioning which is vital for the humidity and heat here. Now the Bad points. Service - found the service to be unfriendly especially by the bar staff. No hello's, thank you, etc nor any smiles. This was both at the Lobby bar and especially in the Pool bar area. Also breakfast time, no staff to serve coffee / tea even though maybe only 10 other guests in the restaurant. Didn't see many people tipping them so perhaps that is the problem. Breakfast - no variety the whole time we were there. Pastry section if you wanted something sweet was non existent. Really need to change things rather than the same food every day. Menu - nighttime A La Carte menu is disappointing, not enough choices so you end up eating out of the Hotel. Reserving sunbeds - my biggest bug bear. There is a policy that you cannot reserve a sunbed before 9.30 am. Well that doesn't exist. We saw people reserving at 6.30 am one morning, mainly the beds along the beach front which have the nicest views of the sea and get the best breeze. And they often take up 5 at a time. Yes you can get other sunbeds but often the ones in the full sun. They do nothing about it apart from if you are not on your bed when they go round they just fold up your towel but still leave it there so nobody else can take it any way ! Lobby Bar - far too small and no air conditioning so gets very, very hot. Real pity as they have a pavilion that is hardly used that is closer to the beach so would get the sea breeze and would offer great views. Would be a fantastic bar area. All in all we still had a good time but it really could be a great place. Would we return .... no........ better options out there.

    5
    « Bangtao beauty »

    It is right on the beach, which is very much a plus. The jet skis are located by this part of the beach. The swimming pools are great, the children loved them as we did too. There are a good selection of beach bars, cafés near the hotel and the beach restaurant of the hotel is good as well - the menu could be a bit more extensive though (especially in Thai food). The swim-up bar to the hotel was great as well. The rooms are good, the staff very friendly and the hotel is good value. What would be ideal if they put the hotel bar nearer the beach as the view is beautiful, especially the sunsets.

    4
    « Great beach location, nothing much to do in evenings »

    We really liked the beach location ( no problems with sea lice as previously reported but we had sea lice during our visit to James Bond island). The hotel us right on the beach. Lots of European and Australian tourists. We did not see large groups so that was a plus. Breakfast was the best we had during our stay in the different hotels: lots of options and the Thai food was great. The restaurant by the beach offered good lunch and dinner options. The staff was ok but not very friendly: no smiles either. We arranged transportation with the hotel and we had somebody waiting for us at our arrival 2am. The bill was added to our hotel bill which was great because we had no Bahts. We checked in around 3 am and our room was waiting ( we had booked from the day prior to our arrival). We also booked a taxi through the hotel for transfer to Patong when we checked out. We enjoyed walks on the beach early in the morning and early breakfast. We had no issues getting chairs by pool or beach. Pool was very nice and close to beach. No issues with bugs or mosquitoes and room was very clean. The drawback of location : nothing to do in evenings and taxis are expensive. Patong is lively at night and great to visit but taxi fares are high. Arrange return at the same time you book the way to Pating. The other issue we had: we got room 1206, right on top of the restaurant. We did not sleep at all: clean up of dinner dishes was followed by deliveries of bottles it seemed all night and breakfast prep. The location was also by the street so some of the noise maybe street noise. We finally got up at 5am without any sleep. The manager was not there until 8 am, she said she would tell the restaurant staff but was not very helpful. We were checking out that day so could not get another room and she said she was booked 95%. The hotel did not appear very full. In my opinion, those rooms should not be rented, definitively not a 4 star rating on those. The other negative: the first night my daughter actually got bruises on her hips because the beds are so hard. We could not believe it but it happened! She slept on a 3rd bed for extra guest. The regular beds are hard too but we did not get bruised up! All in all I recommend but we enjoyed 2 days there, not sure it was worth more than that. We actually stayed in 3 different locations in 10 days in Puket: Bangthao, Patong and Karon. We did all our tours from Patong so we enjoyed the nightlife in Patong without having to spend the days on a crowded beach and did the beach in Bangthao and Karon.

    4
    « Great family hotel, not really for twenty somethings! »

    I don't really have any complaints about the hotel itself - it was very clean, the breakfast was epic (seriously huge buffet!) and it was overlooking a quiet and beautiful beach. The only thing was that the hotel is mostly families and older couples and myself and the friend I went with are in our mid twenties so it maybe wasn't quite the right place for us! I recommend Surin Beach (not far from Bangtao) for younger people. A huge plus though was the 100 baht happy hour cocktails they do at the hotel in the late afternoon! :)

    3
    « Good Points and Bad Points »

    Hotel is in a lovely position, spotlessly clean and very friendly staff, rooms are a very good size and the food in the Al La Carte is lovely very well presented and tasty. Excellent bar staff Cha and Nan are fantastic. The massage girls near the beach on the hotel site are fantastic. Personally my downside was the buffet restaurant the food was so repetitive it was on a weekly rota not fortnightly so if you had 2 nights of food that you did not like then you knew the following week it was going to be repeated hence several nights it was a roll and butter with chips. The language barrier made it quite hard sometimes as we took chicken back as it was not cooked but the staff just laughed as they did not understand what we was saying. Lunchtime the choice in the buffet was not good at all so we ate most lunch times in the Al La Carte. It is such a shame that they have a lovely beach but cannot have any sun beds on it if you want to sit on the beach you have to take a towel so for this reason we would not go back to Phuket - there is nothing better than to sit on the beach and listen to the sea. Another problem is the flea lice you go in the sea and you constantly get stung. Of an evening the only bar that is open is by the buffet restaurant where everyone gathers as there is no where else to go but the temperature was reaching 90 degrees most nights and the only form of release is two fans which everyone hurried to get to. Surely it would be nice having the bar by the pool open of an evening so people could sit at the tables or even the Al La Carte so you would get a breeze from the sea as also at this bar there is only a few stools so you have to stand all evening unless you want to sit on a sofa away from everyone. The entertainment is on while you are eating your dinner in the buffet restaurant so if you are in the Al La Carte then you miss it. Again surely this would be better of an evening like most hotels do at around 9pm to break the night up. You must go into Patong there is shops, restaurants, lady boys and much much more extremely busy and buzzing sitting at a bar people watching is great. We met some lovely people which made our holiday. Would we go back no would we go to Thailand again yes but not Phuket we would go to a part that you can have a sunbed on the beach and that there is a bar in the evening that either has air conditioning or fresh air.

    5
    « Brilliant »

    Stayed here for two weeks from March 5th. Rooms aren't meant to be available until 2pm but after a long flight we were glad to get our room around 10am. We stayed in block 5 which had a pool view, rooms are very large though lack of drawer space the wardrobe was big and had a safe free of charge inside. Bathroom is a good space and loads of toiletries, razors toothbrushes cotton buds etc a very nice touch and are replaced as often as you use them. We were staying on an all inclusive basis which runs from 12noon until 11pm daily. There is the standard buffet and also an a la caret restaurant. The buffet isn't that great and runs on a weekly menu but the restaurant is excellent and we ate there most nights. The pool areas are lovely though shaded by the trees and the pool bar staff Nan and Ae are fantastic and Cha at the night bar was just brilliant and does the bar by himself and you never have to wait for drinks. The gardens are beautiful and the whole area is spotless clean. We made some wonderful friends whilst staying here and are definitely considering going back next year. My only criticism would be they need more fans and comfortable bar stools at the night bar.

    5
    « Perfect holiday, stayed 11th-26th March »

    Room 3204 overlooked pool. Central for Phuket and Patong on nice comfy air con.shuttle bus,( small charge) beach, pools, room, lovely. Staff amazing, service in both restaurants brilliant, as was the food, authentic Thai.special thanks to Nan at the pool bar, for looking after us and teaching us a little Thai.and Cha at lobby bar. Traveled with another couple. Had perfect weather, warm sea and pools. We have all travelled extensively, including some 5 * hotels, never return twice ( big world out there) but we will return here at some point soon

  • 5
    « Beautiful it's just paradise »

    Firstly I must say how fantastic Cha (chadix maraña) the barman is he really made our holiday awesome, relaxing and enjoyable (he really deserves a pay rise or a management position) he is one of the reasons we will be returning to Thailand. The rest of the staff from the bar, reception and the restaurant were all really friendly, helpful and made us laugh everytime we seen them especially Tone and Ging, I stayed in room number 5402 which was great as it's on the top floor so I got a great range of views of the pool, beach and sea as well as the surrounding Thai hills etc. The other nice thing was that we were away from the main pool and entertainment area so it was always nice and quiet. The entertainment team were great and aways tried there best to get everyone involved and having fun, I even ended up singing karaoke. We rented scooters for 9 days at 2000 baht which was a much more cost effective solution than getting tuk tuks everywhere at the cost of 1200 baht return to the nearest town. We got the scooters and booked all our trips outside the hotel (which was much cheaper) from a lady called Lee just round the corner from the hotel, mention Simon sent you! If you fancy a night out but don't want to go far the Orange Corner Bar where Cha took us is brilliant, fun, cheap and its just over the road from where we got our trips plus you can stream your own music from YouTube to the play in the Bar which was really cool and also they serve international alcohol there. The hotel itself was great with a lovely setting and right on the beach which had amazing views and you must watch the sunset it's magical, the rooms were always cleaned to a high standard with fresh towels and bed sheets everyday, all the staff were amazing and want to do everything for you! Which is great as you can just relax. Finally the hotels all inclusive is great lots of things to eat and drink including beer, cocktails, soft drinks, and milkshakes even iced coffees. my advice is to try everthing, breakfast is awesome with everything you could possibly want! There's a great bar menu free if your all inclusive and we even had steak, kebabs and king prawns a few nights, all meal times had a chef on hand to cook you anything you wanted on the grill right in front of you, if I had to mention anything it's that the menu's for lunch and dinner should not be the same each week and the mini bar in your room should be free but there just suggestions. I have no issues and no complaints, So overall I'm extremely happy and pleased with everything and now I'm certainly in love with Thailand, I would definitely come back and I would definitely stay in the best western again. I also recommend this hotel to anyone thinking of visiting Phuket. Thank you Best Western Premier hotel for a great holiday.

    5
    « Nice beach hotel with excellent value for money, cleanliness better than in many 5 star hotels »

    Hotel is nicely located right on a nice quiet Bangtao beach. The breakfast is of good variety, the food is fresh and the thing that separates this hotel from similars is the level of cleanliness. You can see the difference in rooms, restaurants and pools from small signs. I.e. the mattresses of sun beds are taken away for the night not just left hanging on the bedside. The service is very good although not everyone understands or speaks English sufficiently. We were very happy with everything in this hotel. Special mention to Pawnee guest service lead, who is a real professional on her demanding job. Nice touch was also the hotels own sport instructor team who made excellent sports activities like water gymnastics and nice free shows in some evenings.

    5
    « Beautiful »

    I came to Best Western 4th March to the 19th and our 2 week stay was lovely. I can't find a fault in anything at all. Our rooms were spotless and the staff were all friendly (especially Cha) our favourite. He is amazing. However I am not impressed by the extra workers at your hotel the French workers that work as the Framissia team as one of them (Rapheal) followed me all the way near enough to my hotel room and tried to kiss me about 6 times. I pushed him away more than once and he would not leave me alone and carried on pushing himself onto me and touching my face. He later begged me to add him on Facebook and I know that his interest in younger girls is pretty common with guests that stay at your hotel.

    5
    « A Perfect Stay! »

    My Boyfriend and I stayed here for two weeks 04/03 - 19/03 and we had read some mixed reviews of the Hotel but it was so lovely. We arrived at the Hotel at 8am where we were greeted with a welcome drink and had some Breakfast there before heading up to our room which was nice that we could check in early after a long flight! There are plenty of sun loungers there as there are two pools and the loungers on the Beach front. Not once did we struggle for two loungers next to each other. Our room and bathroom was larger than we thought it would be and our Balcony over looked the pool and beach, so beautiful! The Staff were ever so friendly and would always make sure you were ok. On food and beverage "Arvie" served us quite a lot and was so polite and always happy, a lot of the staff were very polite which was lovely to see. The buffet for breakfast, lunch and dinner was always plentiful and there was always a huge variety of foods to choose from. Everything tastes so fresh and gorgeous, especially the desserts!! This was our first time to Thailand and I can honestly say we would love to come back to this hotel as we loved our stay, two weeks was just not long enough!

    3
    « Nice location friendly and helpful staff »

    I stayed here for 3 nights and 4 days to relax after traveling S E Asia For 4 weeks 4 countries . The hotel grounds are nice ,right on the beach which is why I chose it . The hotel was full of Europeans ,not very polite ! Every morning they would put things on the lounge chairs to claim them For later use . Sometimes they would claim pool lounge chairs and beach chairs both ! I guess they wanted to be sure they had everything the wanted ! The ratio of guests to chairs is about 3 or 4 guests to 1 lounge chair . I thought this was very rude . One day they even came and took my shade umbrella for them selves. The hotel is not to blame but a pool observation person might help the problem . The beds were typical cheap hard Thai beds found in 2 star hotels . For a Best Western I expected much better. I stayed in the Sleep With Me in Patong for $50 a night and the beds were great

    4
    « Elaine C »

    We have just stayed here for 10 days, it was our second visit to this hotel and it did not disappoint. Our room was very comfortable, the pool area lovely. Ths hotel has a policy of no towels before 9.30am on deck chairs unless you are sitting in them! They enforce this policy and it works perfectly. We never failed to get a good sunlounger. The breakfasts were excellent, plenty if choice and we used the restaurant several times, tasty food, sometimes the service was a little slow. The one thing I would like to see is a dedicated non smoking area in the breakfast area and although they had this in the restaurant, it was adjacent to a smoking area - not pleasant for non smokers. The beach was lovely and the pool areas comfortable.

    4
    « A wonderful place for a visit »

    Spent a relaxing two weeks at this hotel. Situated right on the beach where the sea was safe to swim in with a Lifeguard situated within 100 metres. The hotel has two restaurants, one buffet with a good selection of both local and international cuisine and the second an a la carte, which catered for all palettes and was very good. 2 bars are available, one being situated adjacent to a swimming pool. There were two swimming pools and a children's paddling pool. Boule, table tennis, Canoes and sail boards are available for free use by hotel residents. A gym with treadmills and exercise bikes were available for those so inclined. The hotel had its own massage parlour and jacuzzi. Rooms were large and well appointed. They included fridge, telephone, TV, kettle and the relevant facilities to make tea and coffee. 2 bottles of water were provided for guests use daily. Staff were very friendly and looked after guests very well. A taxi rank is situated close to the hotel entrance.

    5
    « Great hotel, breakfasts and buffet nights »

    Stayed here for 2wks with my boyfriend; this was our first visit to Thailand. Accommodation clean and fulfilled our needs. Breakfast bar 5*. Definitely try the little chicken stall by the front of hotel - best street food and so cheap! Will be back this year

    5
    « wonderful hotel!! »

    I stayed here with my partner and another couple the week commencing 13th for 2 weeks. What a lovely hotel! ? Hotel ? Very nice, clean and tidy hotel. Smaller than what we are used to but it was still a wonderful hotel. 2 swimming pools with plenty of sun loungers around each. We never used the pool with the swim up bar because it was fairly shady most of the day and we just liked the one close to the restaurant. Both pools and area kept very clean and tidy. As mentioned, the hotel is somewhat ?shady'. There were parts around the pool which had sun majority of the day but if these loungers were taken, you would have to move later/earlier on in the day if you liked to follow the sun. Nothing can be done about it so for me it wasn't a problem and was thankful for a slightly shadier afternoon being so hot. Beach was nice and kept clean. I do not go on the beach much only for walks but it seemed nicely kept and tidy. There are no sun beds on the beach itself provided by hotel (due to a new law) so you would have to pay a local for these. The rooms were wonderful and very spacious. We were in block 3 and had a partial sea/pool view. Palm trees were in the way but didn't bother us as we never sat out on the balcony. Beds were huge and slightly hard but you could ask for a mattress topper if you wanted. There was a desk and table in the room if you wanted to eat in also which was nice. Large wardrobe with safe. Also in the wardrobe were slippers and dressing gowns which made it even more special. There was a fridge with bits in the hotel charged for but we just hopped across the road to the super market and stored bits in it. Nice big walk in shower in the bathroom. Quite a few toiletries in the room also which is a nice touch. A great thing was the fact that a majority of the plugs sockets in the room were suitable for all UK plugs without the use of an adapter! You could just pop it straight into the wall which was extremely helpful and far easier. They also have a mosquito plug in included to use. The maid will bring round refillable tablets. Note- Lots of Mosquitoes! Do not bother to buy the bands they do not work! And buy a strong spray with lots of deet! ? Restaurants- 2 restaurants one buffet and one a la carte. We were all inclusive so I couldn't say whether they were priced reasonably or not but the food is good. I am not a eater of curry/fish/spice or things but always found something to eat. The buffet restaurant has theme nights every night. International & buffet were my favourite. Also plenty of food available warm and tasty. Breakfast was buffet to and again plenty of choice. The a la carte was really nice. We could eat here as often as we wanted for lunch and dinner. There was arrange of dishes from all over the world and it was a 3 course sit down meal. Never had a problem with food or service. ? Staff ?Extremely helpful and accommodating. Some struggled with English but, tried their very best to understand and if not would ask a colleague. Never experienced any rude or unhelpfulness from any one. Reception staff were all very friendly and helpful. Got us checked in quickly and efficiently. Our rooms were not ready until 2pm but we were able to go off and use the facilities. I am not good with names, but the bar staff (near the lobby) were brilliant. Always quick and cheerful! Also, tried to remember what you were drinking. The waiters/waitresses were extremely pleasant and accommodating. Maid always did a great job tip or no tip. Top marks all round! ? Location ? Literally 10 steps across the road is a row of shops and bars. Supermarket 7/11 is very convenient if you want to buy any snacks or drinks or anything in fact. If you keep walking around the bend your come across A few little restaurants and bars. Patong is about 45mins away traffic depending! Well worth a few visits down here in the evening. The hotel offer a shuttle bus for a fee. Absolutely fantastic atmosphere and very busy! You will get your lady boy photos here and a club vibe. Even if you don't want the whole ?night out' experience, it's great to walk up and down the main road and maybe stop somewhere for a drink and just people watch. Plenty of characters! But also if you do want a party scene this is it!! This is a must do either way! We went to phuket night market which is on a Saturday and Sunday. Definitely go here is you want your tat/cheap clothing or any fake items (bags, sunglasses etc). Probably around 500 stalls all indoors (which means it does get extremely hot) but there are plenty of food/drink stalls around. A great way to spend the evening and just soak up Thailand. My main advice is barter barter barter! We did 3 excursions all booked through Thomson ? 4 in 1 safari , James bond island and phi phi island. Recommend all of them! Overall, we had an absolutely fantastic holiday and would 100% stay in this hotel again and can't wait to go back to Thailand.

    4
    « Memories »

    I just came back from this beautiful hotel, which is directly at Bangtao Beach. The rooms are really comfotable and look very nice and everything was very clean all the time. We werd also very satisfied with the employeed because they were always ready to help amd fulfill every wish. However, especially Edmond from the lobby bar, stayed in our minds. He made us coffee every morning. He is very friendly, always in a good mood and simply good at his job. We want to say thank you to Edmond for making our stay so confortable. Stay the way you are.

  • 5
    « amazing hotel and resort with the same Buts »

    hotel was great - staff was great - location was great Kitchen staff in particular for the cookery class - A*** slight disappointment - that hotel tried to relocate me despite booking 9 months in advance (poor customer service there) and also sea lice as per previous writer however did not detract from brilliant time

    5
    « Great place to stay...........But!!!! »

    Just got back from this lovely hotel in Phuket and what can I say. Hotel Brilliant, staff very very nice, helpful and polite, rooms spacious and clean with air con and if you are lucky enough to get a sea view then even better. The hotel is on the beach so no complaints there. The food was ample and a big variety. The Head Chef Danny is a great guy. My thanks for the friendliness of Cha the barman and Apple the receptionist. Highly recommend but I did say a but, well 3 actually. 1. The water is full of stinging sea Lice and jellyfish ( google them ) a mild temporary sting but uncomfortable. 2. For people like me with a bit of a thirst in hot weather, the bar shuts at 23.00. 3. If you are unlucky enough to be on the 3rd floor like me there re no lifts in the hotel. Perfect quiet location for a peaceful holiday and the exchange rates at reception are as good as anywhere.

    5
    « Returned Visit - Just as Good »

    We stayed at the hotel last February and enjoyed the accomadation and resort that we returned this year. Before we arrived we asked for the same room as last year 5310 and were delighted that we were given the same again. The hotel was fully booked but even so the management were able to meet our request for the room, it was greatly appreciated. The hotel continues to provide a high level of service and customer care. Since last year there have been new loungers around the pool and grassed areas and also a policy of no towels being left blocking them until after 9.30. We were on a B and B basis and breakfast was of a good standard and range of choice. This year we were able to access wifi across the whole site including our room which is an improvement from before were reception or nearby was the only access point.

    5
    « Amazing holiday »

    Just got back from a fortnight staying at the Bangtao Beach Resort and Spa. The welcome on our arrival was great, cold drink and a speedy check in and although we arrived 7.00am our room was ready. Huge room on the third floor of the 5th block. Very clean, spacious and everything you would need, I've hair dryer, fridge, wifi etc. The food was amazing - we are mainly in the buffet restaurant but we also ate in the a la carte restaurant. The food choices were plenty - the fish was plentiful and delicious and if you love prawns they are plentiful! Beautiful view from either restaurant of the beach. Pool bar staff very attentive and never overly busy. The beach is fabulous and you can walk for miles ...... There is a baby elephant on the beach on some occasions. Beautiful clear water to swim in and lovely sand. One night we ate at one of the restaurants on the beach which was a lovely experience.....delicious food and great atmosphere listening to the sea. Few shacks along the beach where you can get a cocktail drink and watch the sunset - very special The staff were soooooo helpful - Sorn in the pool bar, Teekor in the restaurant along with Ging and Vorathum who is the F & B Manager to name but a few. I would thoroughly recommend staying here for the beach, the location, food, hotel and staff - just sad to be home in the dreary cloudy UK!

    5
    « Great hotel »

    Best Western Bangtao Beach Hotel is an excellent hotel. We were staying there in December 2015 and had absolutely amazing time. Food was really good, an excellent service ( especially Nino, shame he doesn't work there anymore. People who complained are probably miserable in general!) . Rooms are large, very nice swimming pools. Perfect destination for a holiday. I would go there again without any hesitation.

    4
    « Great hotel.... Amazing location! »

    We came from a 5 star hotel in Bangkok and noticed differences straight away, however we arrived around 8pm in the dark, once we had slept and woke in the morning, we realised our room was really good, its was a large room, with a fridge, complimentary water, hair dryer, toiletries everything you could need. The view at breakfast was amazing,the breakfast was great, again not 5 star level but still really good and the view more than made up for the small quibbles. The two pools were great and the swim up bar was nice too, my only complaint is sun disappears around 4.30pm, but we are beach people and quite often spent the day there instead. The hotel has a couple of great restaurants. they have an area where you can get a really great massage for around £7 for one hour. The hotel bar stays open to 1am and serve some great cocktails. They also have alot of activities throughout the day if that's your thing. The hotel is on the beach and its one of the most beautiful beaches i have seen, we spent most days walking up and down the beach, stopping for a swim if we got too hot (the water is so clear) or we stopped at one of the many beach shacks for a drink or food all were very good, the one next to the hotel was great and as the sun goes down they bring tables and lights out to the beach, so you can have dinner in a really nice setting. In the small town you will find quite a few good restaurants and bars walking distance, such as Nok and Jo's, Bo restaurant, the bistro. The Orange corner bar is great and stays open until about 3am. Also next to the hotel, is a couple of shops, chemists, cash machines and Taxi rank. Really great holiday cant wait to go back.

    5
    « Great would go back »

    I am currently at this hotel. It's beautiful here, pool clean plenty of sunbeds, room is large with beautiful views of pool beach and sea. People are really helpful,food is good, I can't really fault this place. If you go just outside there are shops, pharmacy,ATM, and restaurants. There are also a couple of tuck tucks selling street food. This is our first visit to Thailnd and based on this hotel I would definitely return.

    5
    « A relaxing holiday in the sun »

    We booked a fortnight's holiday in this splendid resort in the hot January weather. Immediately upon arriving there was a problem, as we had been flying overnight, and arrived at the hotel at 9am Thai time, very tired as we had hardly slept all night in the aeroplane, but the room was not available until 2pm! So we had to sit around with our cases for five hours, you do need to be prepared for this, have your shorts and T-shirts in hand luggage to change into to sit by the pool for a while and a good book to read! After we had some sleep in the room (and had a Thai massage) the holiday improved dramatically! The hotel pool is warm and deep, ideal for swimming, and the beach is lovely and ideal for walking along, and right alongside the hotel. The Thai people are very helpful and do their best for you, and we really like Thai food, their menu is based on rice dishes but the choice of meats or fish is very wide and good quality. There were good beers, wines and some cocktails included in the all-inclusive menu. The "Jamba" restaurant in particular was excellent, a wide choice of tasty dishes. Service is excellent. The room was huge and very comfortable, the only problem being that, as it was situated in an annexe to the hotel next to the main street, we occasionally had loud noise in the late evening from bars along the main street immediately outside the room. Room service was excellent. The entertainment was also surprisingly good, with singers and musicians as well as Thai dancers entertaining us in the main restaurant in the evenings. If you book excursions, check exactly what is included in the outings, as we found they were usually not very well described and there was a lot of repetition between different excursions. Wi-Fi was intermittent in the hotel room, to be certain we often took the Ipad into the hotel lobby where the signal was strongest. The electrics also cut out on occasions, but the staff were quick to rectify the problem. Overall a very relaxing holiday and to be recommended!

    5
    « amazing hotel »

    Just returned from two weeks at this hotel it is perfect in every way its immaculate everywhere the rooms are large with all facilaties you may require. The food is of a very high standard with a lot of choice it also has a a lacarte restaurant that you can use day or night this also is suberb The staff everywhere are really friendly and helpful We would like to give a big thanks to sorn and jay at the pool bar who are very hard working and make the quests feel important . The beach is very large but not too busy and the sea is warm the local fisherman are very helpful and will take you out for the day if you want . my husband went out twice fishing with them. James bond island is a fantastic day out and well worth the money so is the elephant trekking . id never been to Thailand before but will be going back next year to the very same hotel. Outside of the hotel there are several bars shops and resturants All in all this hotel is worth the money and a credit to thailand

    4
    « Great Hotel!.. Fantasic Holiday!! »

    My family and I went with a group of 17 (all family and friends) in Jan 2016 for 2 weeks, we all had a fantastic holiday! The hotel is very clean, the bathroom is a wet room which is fab! the water pressure is great too. Friendly staff and food is very good!!... Location is perfect, except no sunbeds or parasols are allowed on the beach, which is a shame as the trees surrounding this lovely hotel leave you in the shade, but there is sunshine around the pool all day (we just wanted to sit on the beautiful beach)The bar staff are happy and like to chat, one of our friends had a small accident in the pool and they were straight over with first aid box and rang the hotels first aider .Be Aware you WILL get bitten!! no matter what you do!! 15 of us did (various degrees) out of 17... the mosquitos will leave you alone after the first few days though!!.. The little shack bars and restaurants along the beach are lovely, they look amazing at night. You can hire a long tail boat from the beach, negotiate the price!! (although its always cheap) they will take you to little beautiful islands and will stop when its good for snorkling! (take a cool bag on holiday for these trips)... All in all I totally recommend this hotel.. Enjoy Thailand.. We did and will go back!!!!!

  • 5
    « right on the beach * alergy cards by food »

    Spent Christmas 2015 here. Wonderful beach reached by a couple of steps. Great walk along the beach at the south end of the beach. Two large pools with plenty of seating. Table service after lunch. Pool bar offers lunch or snacks. Handly shops across the road, mini market landry etc. This is the only hotel i have seen the buffet breakfast have alergy information next to each food and drink. I found the attention to detail perfect for those with extra needs. We had a fun filled Christmas Eve buffet dinner with a band and local dancing. the hotel has a couple of reps for entertainment, even though we we not psrt of that holiday company we could join in if we wished no pressure. Alround great experience. Along the beach there are places to eat and trips. No excuse to move very far away everything you need is within 10 minutes.

    4
    « A Real Surprise »

    We wanted to stay out of Patong which is far too busy to enjoy a relaxing holiday. In booking this hotel we expected an average hotel not too far from the airport. The taxi journey from the airport worried us as we seem to be going through very poor areas. On arrival at the hotel the Lobby was not attractive but the staff were friendly and welcoming. First shock was to find our room was on the third floor and there was no lift. However the room was very good and overlooked one of the two lovely pools. Breakfast was very good served in their beach side restaurant. Variety of breakfast foods a bit limited. We enjoyed swimming in the pools but the best was swimming in the ocean from the great sandy beach in front of the hotel. At night we ate in the two local restaurants set up on the beach. Food was good and cheap. There is also a number restaurants in the street outside the hotel. We would rate the hotel very highly. Only negatives, no lift, beds hard but staff very friendly and the hotel is in a great location on this beautiful Bangtao Bay.

    5
    « Birthday Celebration »

    Unbelievable resort. Accommodation, Staff and facilities were excellent. Food was amazing. Made some great friends. Will definitely be going back. Staff members Cha in the lobby bar and Edmond in the pool bar will look after you and help as much as they can and not forgetting Jane on reception was also very helpful.

    5
    « great holiday »

    we have just returned from 2 weeks at this Hotel it is in a great location on the beach and is right next to shops and restaurants so not a lot of walking to see local area, we were on all inclusive at hotel but ate out a couple of times just for a change, but food at hotel was very good at both Restaurants one buffet and one al- a- carte if a problem food could have been served a little hotter this was not a complaint but just a small point, the staff were all first class and nothing to much trouble from reception to restaurant and,bar staff and room maids..The rooms were very clean as was the rest of the hotel. The Beach was clean with plenty of room which was great as after reading other reviews was not sure what to expect but the law on beach now says no sunbeds allowed so lots of space with plenty of beds around pool and under trees in grounds which was great as heat reached 35 -38 c most days. would i recommend this hotel this Hotel Yes if you want nice surroundings and staff that would do any hotel a credit then try this hotel you will not be sorry.

    4
    « Memorable Holiday »

    This was our first time in Thailand and we were certainly not disappointed. This hotel was really lovely. The hotel is on the beach and at the end of Bangtao Beach so it was never too busy. All the staff were lovely, polite and friendly. Our room was on the first floor and overlooked the pool and had a sea view. The bed was comfortable, the bathroom and toiletries were really nice. The food and drinks were amazing! We ate in the restaurant on the beach most days as the choice was very good and to a high standard. The deserts would have benefited from being kept cold and under cover but that is the only negative about the food. The only reason we would not return to this hotel is because most of it is in the shade. As we are sun lovers this proved to be a pain as only a few of the sun beds round the pool get the sun all day and most of the beach front beds are in the shade of the trees. Obviously if you are sensible and don't like to lay in the sun all day then you will not find a better hotel than this!

    4
    « Good hotel next to the beach »

    We had a great stay for two weeks. The biggest surprise came with finding out that there was no elevator in the hotel and we were placed on the 3d floor. Traveling with a baby makes it very inconvenient. We expressed our concern to the reception and they upgraded us to the ground floor terrace room for free. We really appreciated this. Two swimming pools are spacious and beach proximity is nice. Rooms have been well cleaned. AC behaves a bit different, basically keeps buzzing and blowing all the time (unless turned off) but cooling function turns on and off. I would rather like it to go off when the setup temperature is reached. In addition low fan mode blows too much, so you can feel it at night. The gym is OK, rather old equipment, bikes need replacement. Staff is welcoming, but English (of locals) is not their strong point :) Jane is the best ;-) WIFI kept hiccuping most of the time.

    3
    « Okay, but not quite 4star »

    Wonderful setting in the beach - it is at the southern point of Bangtao beach so you can walk up to the surrounding hotels - and nice rooms, but to set expectations this is quite a crammed and a tad outdated hotel. If visiting in peak times expect a packed, quite small pool area which is a far cry from many of the spacious hotels further along the beach Not quite 4 star in my opinion and probably below standard for an average Best Western

    5
    « Great »

    I stayed here for a few nights and did accommodate some 50 people for my wedding in here. I want to congratulate the stuff, they are awesome and do make this place special. The rooms and the setting is quite standard but if you are booked in the suites you do have a decent room to yourself. Due to the size, the common areas can be rather packed. The location itself is pretty neat as Bangtao is rather quite compared to other areas. You are in a decent restaurant in no time and also the golf courses are easily accessible. I mostly would recommend this place for a larger group or a family.

    4
    « Who Designed The Layout To This Hotel? »

    This was our first trip to Thailand and our first time away from home during the Christmas and New Year period. Having never been to Thailand before I decided to go the all inclusive option so we knew we had the services to fall back on. The approach to the hotel doesn't do it justice as it is down a small shop and restaurant lined road with countless bikes and Tuk Tuks whizzing around (Tuk Tuks are local motorbike taxis). Arriving at 9am meant we couldn't check in immediately which we knew about however I had a plan to upgrade, which we did and manage to get into our Junior Suite straight away. The immediate impression I got of the place was the friendliness of the staff and their smiley faces - a welcome assurance following the long flight. We took a look at the room choice before making the upgrade and was pleased we did as it offered more space, a slightly better view and a Jacuzzi as well. The room was clean and well presented and this was achieved every day by the hard working room maids. At this stage I will not comment on the Spa facility or the Massage area as we used neither of these during our stay. At lunchtime we were feeling a little peckish so ventured to the Jamba Restaurant which is the Al A Carte restaurant at the hotel. Finding a table near to the front and sitting down you suddenly realised what a beautiful part of the world you are in. The sea is blue and the beach stretches out forever. On looking at the menu I realised we were in for a real treat. Lovely choices and prepared specially for you served to the table and washed down with a Chang beer or refreshing glass of wine. So why the questioning headline? Considering where this hotel is the layout of the facility, in my humble opinion, is wrong. The main evening bar for instance can sit about 20 people around it if you are lucky and once they are in place the rest of the lounge area is not very appealing mainly because it is so far away from the beach. If you care to read any of my other reviews I have been to a variety of places most of which have capitalised on their views by having a large enough bar in a position that you can appreciate where you are. Unfortunately, all you can appreciate in this bar is people playing pool or a Butlins style attempt at Strictly Come Dancing - not what I have come to see! Furthermore, the main buffet restaurant lacked any atmosphere with bright lighting and tables and chairs which looked like they had come from a motorway service station. I must add however that the choice and quality of food at the buffet restaurant was very good - it was just a shame that the ambiance was as it was as it would have resulted in us staying in more evenings than we did. The hotel did stage two Gala events during our stay to celebrate Christmas Eve and New Years Eve. Both had entertainment and music going on and one could see that a huge amount of effort had been made for the spectacles. Unfortunately there was not much turkey left when we came to get our main course and it was apparent that a lot of guest had gone straight for the carvery which had been exhausted by the time we got there. I can't say we left hungry because there was plenty else however this was a disappointment and if we had been paying for the evening at circa £60 a head it would have been a problem. The pool we used was the main pool with the pool bar which was nice because families with children tended to use the other pool area thus keeping their noise and play in one place. The pool bar itself was a bit strange as it was on two levels, the bottom level of which wasn't attended so you had to attract attention if you wanted to be served. To the credit of the bar staff they were good and quickly got to know your preferred drink choice (Special reference to Cha, Sorn and Edmond!). One daft thing however was that all inclusive customers couldn't have "free" alcoholic drinks until 12 noon whereas the pay as you go guests could order after 11am - for the sake of one hour, come on! One other criticism of the main pool is the exit points - there are only two dedicated step ladders out at opposite ends of the pool - not enough. One other point is that it would be simple to add a small step either side of the pool bar to allow guests to exit that way as well. Personally, being on the large side it was difficult getting in and out as easily as I would like to. The sun loungers were comfortable - especially those with the added cushion layer. Naturally there was the usual towel laying going on which can't be stopped I'm afraid so I have a view if you can't beat them join them. I am however a believer if you do reserve a lounger that you should be using it before 11am. I probably sounds like I've moaned more that complimented however I don't want to give that impression. It was so cheap to go outside to eat in the evening that we had many excursions to local restaurants which added to the variety of the holiday. This is a lovely place however with a few adjustments it could be superb. My endearing memory was sitting on the beach on New Years Eve watching the amount of lanterns increase from 30 to 50 to 100's before one of the most spectacular firework displays you can imagine when all the resorts up and down the beach let off their own individual displays that collectively created a feast for the eyes. Would I go back to Thailand - almost certainly. Would I stay at the Best Western again? I rarely go back to a resort however if I find they're changed the layout to be a little more user friendly you never know! If you are going there or planning to go I am sure you will not be disappointed.

    5
    « Fabulous staff = exceptional holiday »

    Our 3rd visit to Phuket but the first time to this area. We were initially drawn to the fact that it was going to be quieter and more relaxed and the area didn't disappoint. The beach is beautiful and whilst the water is not so clear as other areas it is still good. The hotel is spacious and inviting. The rooms beautifully clean and comfortable, some may find the bed a little firm but this suited us. The only downside to our room was a lack of draw space but this is again a minor point. As far as the public areas are concerned the hotel is very good. Everywhere is spotlessly clean and facilities like the toilets well maintained throughout the day. There are two large swimming pools plus a paddling pool if the beach is not your thing. One has a swim up bar and naturally lends itself to being more adult focussed. The pool with the swim up bar is looking a little tired but again nothing too dreadful. Plenty of sun loungers, with cushions - again these were regularly cleaned. (Just need to train the guests not to hog the sunniest ones and then not use them). The food in all of the restaurants was very good. We were there for the gala Christmas Eve dinner. That was astonishing, amazing food, The best part of this hotel though, are the staff, everyone from the gardeners to front of house are unfailingly polite, helpful and cheerful. Special mention must go to Edmund, Pas, Cha and Sorn. Nino and Liza in the restaurant too. Thank you for a most memorable holiday.

  • 5
    « Fab holiday »

    First time to Phuket not a great start due to our flight being delayed 24 hours . The hotel is really nice the rooms are a good size with part sea view we was in 3303 and it was close to everything . the staff are lovely cha and pas worked fab together good at there jobs nothing to much trouble. The food was some of the best we have had . We had no trouble getting sun beds there are plenty even in the afternoon both pools are nice and the water not cold , The beach is really nice the sea is warm there are no sun beds on the beach but I can see why as it would spoil it . Getting round Phuket is easy as well from this hotel taxis were fine we went to the night market took us there and then we said a time to come back and they was there and they are cheap . You have shops just out side the hotel . The entertainment team are good especially Raphael he was so funny and nice . We are already looking to book here again next Dec

    2
    « Threatened by incompetent and rude staff »

    I stayed at this hotel on 21.12.2015. One staff of the restaurant, Nino, who spoke the best English amongst the staff, unfortunately did not do his job properly. He took orders but his orders never came. The other staff who were less competent in English also took orders and the orders came promptly. As I was halfway through a phone call, he came to disrupt me because I put my legs on the chair. I was annoyed at being disturbed and waved him off but he refused. Instead, I had to end my call. He then started calling out loudly to me that I am rude and this is not my house. I told him to go learn do his job properly since he couldn't even take orders properly. His response was, "If you want, let's go outside now". I have NEVER been threatened by a hotel staff ever. This was a first. The rest of the staff at the restaurant had to pull him away. The manager came and apologised, She was nice enough, but really, you do not stay at a hotel expecting to be threatened by a hotel staff. I have been to Thailand so many times but I have never encountered a bad situation like this. This is my WORST hotel experience ever, and I have stayed in a range of hotels from backpackers to 5-star hotels.

    4
    « Nice spot needs a bit of improving »

    My second time here after 8 years, it's still a nice place with friendly service - it has grown much as has the rest of Bangtao Beach. The air-conditioning needs a refurbishment as it's not consistent through the night & WiFi needs fixing as it is pathetically weak.

    4
    « Fantastic holidays and a great service »

    It was my first stay in Best Western Bang Tao and I will definitely come back a 2nd time ! From the staff at front desk to the staff at the Bar and in the 2 Restaurants, it was a very good service. Especially the 3 bartender Cha, Pas and Edmond were always friendly and attentive. My accomodation was in an extra area next to the main building ( With a nice garden view ). The facilitiy of the room was simple but sufficient with enough space in the wardrobe. The bathroom was unfortunately very old and needs to be renovated but it was still clean. The Hotel ist located in a very nice bay and highly recommended for long walks and guests who just want to relax and escape of the daily routine at home. Because of the really good service, the nice location and the good standard of this Best Western Hotel - I can recommend this hotel in every sense !

    5
    « Perfect Holiday, great resort »

    We are not exactly resort-people, as we more like the local and familiar feel. But as we now had our 10-months old daughter with us, we decided to take the "easy-way" and book a room from a resort. I had no high expectations, but if I would have had some, they would all have been exceeded. Everyone can build a nice resort, but it is the staff who give the soul to it. Here we had it all: Nice surroundings, great room, great pools, best beach possible for a wanna-be-toddler. But most importantly, the people. The staff was like a big family and it was really hard to leave. There is not a rating high enough. From the maids to the waitresses - all were attending and caring and genuin. So we got it all - the easy stay in a resort and the local and familiar feel! Also the fault of many other resorts - too high pricing of food and drinks was not true here. You could get great food and shakes/drinks at the same price than what you would buy from the street. So eating in was actually a good idea here. The only "negative" I could mention is that the language skills were generally poor. This does not really matter anywhere else, but the front-desk personnel should really have better english-language skills to be able to ask advice etc. But this is definetly not a reason not to go there :)

    5
    « Great visit »

    Taxi from Airport 700 bht.Half hour ride. Stayed in garden villa - large room 44m2. good condition - gardens beautiful. Two great pools. Restaurant very high standard, same price as outside resort. Eat in resort every day for evening meals and breakfasts good also. Reception staff first class - cleaning staff same - Shuttle bus to Phuket town/Patong 200 bht one way 325 bht return. Taxi rates the same organised from the resort as outside. This resort is worth a visit but area not the best if you want night clubs and shops - go to Patong.

    4
    « Fantastic Holiday »

    We had a fantastic holiday at this hotel in November this year. The hotel was clean, friendly and the food was fantastic. The hotel sits on a 3 mile beach that has all sorts of water sports. The hotel provides some free but all the motor sports are chargeable by guys on the beach, my advice is haggle with them. Don't accept your first price there are discounts to be had. Thai people are lovely people, learn hello and thank you as using these went a very long way with people. The staff will help you. A lot of the staff in this hotel are from the Philippines. Again very lovely respectful people. In the main apart from a couple of occasions the service received from the staff was fantastic, particular guys to look out for in the bar. The expert bartenders Cha, Edmund, Arlee and Trainee Pas were outstanding. The service and perfection you got from these guys made our holiday special. In the restaurant 2 guys stood out Chit and Milmo they were over offering new drinks as you got to the bottom of your glass they couldn't do enough for you. The attention to detail was second to none. We also went out and had food in restaurants in the area. Majority of guests were French and each night the French holiday team put in some entertainment if you can call it that. The hotel put on different things in the buffet resturant every night. The entertainment was not the best and the resort very quiet. I'd probably move to a busier resort next time in Thailand. We didn't book our trips with Thomson and we got the same trips at half the price Thomson was charging. The hotel has shuttle bus to Phuket City and Patong for a small fee. This was great and we used a few times. All in all I I will be back to Thailand however I won't go fully inclusive next time. Bed and Breakfast is ample as it is very cheap to eat out and there is loads of delicious places to eat. The reason why I downgraded from a 5 is because after being awake and travelling for 22 hours we arrived at 9.30 am to be told we could not get into our room until 2pm. This was not particularly convenient so we then decided to go to the bar for a drink to cool down in the sweltering heat when we were advised you cannot get a beer on fully inclusive until 12pm. We were at the restaurant more as the buffet sometimes if busy there would be hardly any choice and it took quite a while for them to be refilled back up. The food was also sometimes cold as some hotel residents felt it too difficult to close the lids on the food. All eating establishments and the bar are all based outside and the humidity in Thailand increases in evenings there should at least be fixed fans at the bar to give a bit of relief from the heat. The bar staff above did help by getting fans but there was not enough for everyone at the bar. Somewhere to go to have a drink in air conditioning would have been welcome at times. The bar for such a large hotel was far too small as in the evenings it was impossible to get a drink comfortably before dinner. We ended up buying drinks in the supermarket across the road and having pre dinner drinks in the coolness of our room before going out to dinner (there's a fridge in the room). N.B. Beware of the 7/11 shop across the road. Check what they charge you as we caught them blatantly overcharging by 150 Bhat (not a lot but since the bill was only 610 bhat it works out to 25% of the bill so a large proportion). There is another 24hr supermarket just down the road which we used from then on and didn't have any other issues.

    4
    « Excellent! »

    We received a warm welcome and really enjoyed our 2 night stay. Only 25 mins from the airport. Nice clean room, good breakfast and set upon a very nice beach. This resort isn't too big so you're never far from reception or the restaurant.

    5
    « Staff are a highlight of this hotel. »

    I enjoyed every aspect of my stay here. All the facilities you need for a great holiday are included. I stayed here for two weeks all inclusive and couldn't have been happy with it. It is a little out of the way of the big Phuket tourist attraction but all very easily accessible by taxi. The hotel also runs shuttle buses to Patong and Phuket town at very reasonable prices. The staff are exceptional from greeting in reception, food and beverages to the mains. Our maid was Ma, who could not be faulted are room was spotless everyday. Everybody should of course take precautions when it comes to their valuables but we had no reason to be fearful of damage or lost property; everyday we left out iPads, kindles, money etc (mainly because we were clumsy and forgot). The food and beverage staff are excellent and so friendly. We were mainly served by Nui in the restaurant, who was pleasant and helpful. Other staff who stood out where Mino, Pong, Cha, Ben, Edmond and Ya. However they were only the ones we came in contact with I'm pretty confident all service staff are just as great. The hotel is right on the beach which is not a busy beach. They can offer various water spots from the hotel, any they can't you will find by just walking on to the beach. Great location with a pharmacy and shop very close by. You also get a 200tbh discount at Phuket adventure mini golf, if you mention you are stay at the Best western! Heard a few people complain about sun loungers but we had no issue getting them, without having to reserve them.

    4
    « Great week away. »

    Great hotel by a fantastic beach with warm sea. The hotel was always clean and tidy, food ,there was plenty of choice of local and European. The staff were all lovelly and friendly especially Char and Edmond in the lobby bar.Would go again .

  • 5
    « Amazing!! »

    Just got back from an amazing 2 weeks at this hotel.. No complaints at all and will definitely be returning next year. The hotel itself is wonderful.. The photos really don't do it justice.. Really clean and well kept.. Our room was beautiful and cleaned very well by the maid.. Can't remember her name but we were in 3408.. Thank you again ?? The food was amazing.. And plenty of choice.. Nino at the restaurant was excellent, always smiling and going out of his way to make sure everybody is okay.. Excellent worker! Thanks for taking care of us Nino. The pools were beautiful, clean and well maintained. The hotel is in a great location not too far from anywhere and there is a shop across the road and plenty of ATMs.. Cha and Edmond at the lobby bar.. Excellent workers.. Never had to wait for a drink and soooo nice!! I would feel comfortable coming back to this hotel alone because the staff especially the ones I mentioned were exceptional in making my stay enjoyable and memorable.. Thanks to you all!! I will definitely be back next year ?? amazing hotel and exceptional staff! ?? see you next year! Thank you best western bangtao beach!

    3
    « God facility bad managed »

    The four of us stayed in two rooms at this hotel in the beginning of November 2015. The location is great and the hotel has a great potential to be rated higher however the negative parts did not go away. I read in the reviews before I booked the hotel about the hassle with the sunbeds where the management assured they do not allow anyone to reserve sunbeds before 09:30 and towels will be removed. At 08:30 all sunbeds were reserved and unless you want to start your holiday morning arguing with the staff, don't stay at this hotel. The rooms are spacious but when we arrived we didn't have any cold water inte the shower. It was fixed 1 hour later. The following morning we didn't get any towels in the room after house keeping and it took three calls and few hours to solve. Again, you want a hassle free holiday and you should not be forced to push for things to happen. This hotel could be a super nice if it was managed in a better way. It is up to management to step up and improve the business.

    5
    « Lovely holiday »

    Spent a week here from 6/11 to 13/11. We were travelling independently so had arrived by taxi about 10.30pm. The reception staff made us very welcome and gave us a drink as we arrived. We had booked two rooms and we were given an upgrade to two, two bedroomed garden rooms! The rooms were very spacious, spotlessly clean and very comfortable. Nice that they had a separate seating area inside as well as on the terrace. We had booked on a b&b basis. Breakfast was served over 4 hrs, so suited early risers and those who like a lie in. There was much to choose from too and suited all tastes. Both restaurants overlooked the beach. We ate in both restaurants in the evening but our best meals in the hotel were in the restaurant where you chose off the menu as opposed to it being a buffet. We never paid more than 2000 baht for three of us for two courses each and a couple of drinks each. This also included a tip. We found all the staff to be very efficient and extremely polite and friendly. We also used room service one night. From ordering it was delivered in 15 minutes and was lovely and again very reasonably priced. We did eat in the village and on the beach. Excellent meals at excellent prices. The one in the village which was our favourite was called The Bistro. They serve Thai and Western food. My daughter and I had massages in the gazebo on the beach which were amazing. Again very cheap. We did not opt for Thai massage however, as it looked a bit too physical! Drinks in the fridge in your rooms are reasonably priced, but there is a supermarket outside of the hotel which sells most things you may need. There is also a pharmacy there. There isn't really entertainment in the evenings in the hotel, but that didn't bother us. The hotel is in the village of Bangtao which has a number of bars and restaurants and shops, including massage shops, souvenir shops and Tour booking outlets. There are also bars and restaurants along the beach. Tuk tuks are available in the street outside the hotel and we used one to take us to the Monday evening market. Not sure how sturdy they are but great fun! We booked a couple of tours through an agency on the street in Bangtao called Mr John's. He was very good in helping us select the trips we wanted without forcing anything on us. He also gave us very good discounts. We did the Island tour on a speed boat including James Bond Island and the floating village as well as the Khao Lak Safari. Two excellent full day trips. We also went into Phuket on the hotel shuttle bus. We used the guy from the office at the bus stop to ferry us around. He charged us 200baht and was with us 3 1/2 hrs! Great afternoon. The only critiques I would make is regarding sun beds. There needs to be more, and also management need to look at preventing people reserving sun beds for long periods of time and not sitting on them Also cushions would be appreciated on the chairs on the terrace to make more comfortable. Loved our time here and just wished it had been longer. Thank you to all the staff x

    4
    « Very nice treat »

    We enjoyed our visit here. Was brief, just as a luxury treat. Staff was very friendly and helpful. Beautiful resort. Excelent spacious room. Few shops close by. The beach is not wonderful but the resort is close to surin beach which is an excelent, 1,9km. We where very impressed with the resorts restaurant.

    4
    « A little bit of paradise »

    Stayed for 2 nights as a treat at the end of the weeks tripping around Thailand and Vietnam on a budget. What a great place to chill and relax, right on the beachfront, nice pool, good breakfast, helpful staff and a ginormous room! There is however, very little too do in the area, only around 5 bars for the evenings, and pretty much just the beach during the day, unless you book a trip out somewhere, although at the end of a long trip this was exactly what we wanted! There's a great bar about 5 mins away to with the best live singer and guitarist, all hand built by the owner! We'd go back here!

    5
    « A week on the beach - perfect end to a months tour of Thailand »

    We chose this hotel because of its location on the unspoilt Bangtao Beach - 6km of sand to walk bare-foot. We were not disappointed - our room was newly refurbished and the bed super comfortable. There are several pools to enjoy but our preference was a sun lounger in the shade of trees overlooking the beach. Breakfast was really something to look forward to - big selection and they had gluten free bread for my wife. The restaurant was good value and the food delicious and imaginative, for this reason we ate-in each evening although there are a range of other restaurants around. Minor observation if you enjoy an early morning run on the beach: (1) you will need trainers as this is a wild beach and overnight storms can bring in debris, (2) there are streams flowing into the sea to the north and south of the hotel so run distance is limited unless you take your shoes off! Better to use the well appointed gym in the hotel :)

    5
    « Fantasic hotel »

    Stayed here for 2 nights in July with my partner and we are so glad we picked this hotel. The service from staff was exceptional and the rooms were lovely, bright and clean. The hotel was being renovated when we stayed so it was a tad noisy around the pool area. The food at the restaurant was brilliant we ate there for dinner both nights. The view from the beach is amazing as well. Overall, lovely hotel and very good value for money.

    5
    « Return Trip »

    Having stayed at this hotel in April 2015, I waited I waited 4 months and have booked again for next year. I liitle early you may think? Not in the slightest, It gives me something worth saving for. Looking forward to going already and counting the days (205)

    5
    « Brilliant hotel »

    24th August 2015 Absolutely brilliant hotel, so relaxing clean and friendly! Rooms are beautiful, the beach is directly onto the hotel. Really good food and a*room service ?? the only thing I can moan about is we go confused about our flights and was supposed to check out Thursday dinner but they let us stay till Friday without telling us! So we missed our flight ???? so keep checking flight details haha!

    5
    « Hotel of smiles in the land of smiles »

    I was happy to return and sad to leave. My second month-long stay in this hotel. The location is just on the beach, and from the restaurant, you can watch the changing colours of the Ocean, hear the waves and enjoy a gentle breeze on your face. In the evening, marvel at the changing sunsets. The food is varied, fresh and high quality. All tastes are cateres for. The buffet breakfast is generous and sets you up for the day! Evening meals cater for all tastes, and the ambience is relaxing and enjoyable. The bedrooms are spacious and comfortable . The ensuite has a large walk-in shower. When you want a break from the heat, just go to your room and blast the air-con! The lobby is spacious, with a business area if you need to work, although wi-fi is available throughout the hotel. I could go on...but what makes this hotel really special are the staff. They are not only courteous, welcoming and helpful, but I witnessed so many acts of kindness to the guests. Most of the staff were there last year also. I think that says a lot about the caring ethos of management. I will be back next year!

  • 5
    « Fabulous hotel with exceptional staff »

    This hotel is exceptional. The rooms have just been refurbished and they are all beautiful, very large and comfortable, with great power showers. The hotel restaurant is right on the beach and the restaurant staff are incredibly friendly and helpful. The breakfasts evening meals were all delicious. This hotel is a real find - much better than some of the luxury hotels in Phuket that are much more expensive.

 

Getting to the hotel ...

All directions
·From: All directions. The BEST WESTERN PREMIER Bangtao Beach Resort & Spa is easily accessible from Phuket Airport and other tourist destinations. Only 30 minutes from Phuket Airport and ten minutes to Laguna Phuket, located directly on the white sandy beach of Bangtao Bay also known as Laguna Beach, Phuket.