BEST WESTERN Hotel Patong Beach,  Phuket

4.0/5  - based on 308 guest reviews.
190 Phangmueangsai Gor, Patong Beach, 83150, Phuket, Thailand - See map
+66 76 360 200 +66 76 360 201

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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based on 317 traveler reviews
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Situated in the heart of Phuket's most exciting holiday destination, the BEST WESTERN Patong Beach offers stylish and affordable accommodation surrounded by the city's top attractions. The gorgeous white sand of Patong Beach is a leisurely ten minute stroll away, while Jungceylon Shopping Centre and the colorful nightlife district on Bangla Road are even closer. The clean and contemporary rooms are elegantly furnished, each with a flat screen television, refreshing shower and private balcony. Kick back and relax at the rooftop pool, with chic cabanas, plentiful drinks and beverages from the pool bar. Dine at the trendy street-side Mana Restaurant offering tantalizing local and international dishes. The friendly team at the BEST WESTERN Patong Beach makes each stay one to remember, delivering international service with a genuinely warm Thai welcome - leaving you to simply relax, play and party! Enjoy your stay!

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Room 1

Guest reviews


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based on 317 guest reviews
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7
Business Business 10
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Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Patong Beach,Phuket
  • 5
    « Simply Amazing »

    This was my first trip to Phuket/Patong Beach and I must say I could not be more pleased. Jay Penno, the hotel GM was amazing as was the entire staff. They consistently went above and beyond every day to ensure my partner and I had a fantastic vacation. We stayed 4 nights and will be bringing a large group next year back to this hotel due to the level of service that was demonstrated. The food and beverage was great, the rooms and hotel very clean, the pool soooo relaxing on the rooftop and within walking distance to shopping, dining, entertainment. I am not sure what more one could ask for. Thank you again for amazing experience. See you next year!

    5
    « Comfortable Budget Hotel »

    We stayed here 3 nights and we booked 3 rooms. The hotel staff was very hard working to help us check in quickly and see that we were all comfortable. The cleaning staff cleaned our rooms each day and they were great! The hotel is walking distance from many restaurants, massage salons, the famous bangla road and Jung Ceylon mall. Breakfast wasnt my favourite here but the price was not so bad. The room was comfy, big, and clean!

    5
    « Great food at reasonable prices »

    We live next door and eat out often, walking past this restaurant on a daily basis. Until now we've never ventured inside or even looked at the menu. BIG mistake! The food is delicious and the prices are very reasonable. Their Thai food is very authentic (not westernised), tasty and full of flavour. The Manager, Jay Penno, who is often in the restaurant in the evening, assured us the smokehouse brisket was melt-in-your-mouth tender and just fell off the bone, so we have this to look forward to on another visit. Love the location of this restaurant. Tables are close to the road. For people watchers this is a great spot to sit, dine in style and indulge in some wonderful cocktails ... and it won't cost you the earth. Don't walk past, like we did. Go in and see for yourself.

    4
    « Holliday »

    Verry good Hotel in the middel of patpong. Cleaner Room late clining Room but ok nice and good Four the price ok my friend? Come back soon and stay here Again and have fun Too wish to See soon the Hotel only the smell in patong is terrible must Do Sichtung and the roads to tell Government this

    3
    « BW Patong Review »

    Should improve the transport service to airport. Hotel should have an alternative backup plan in case the main transport cannot be on time. Reasonable breakfast. Very good price for two pax breakfast dining. On the whole, good location .

    4
    « Mrs olwyn gaffney »

    Great location only a few minutes from bangla road which comes alive at night and 5 min from the beach. Staff very good. Room clean, air conditioned only had small towels for 2 days but didn't complain on day 3 big towels appeared. Hair dryer tea coffee facilities along with small fridge. Roof top pool great. Manager said he would organise a trip to meet next morning we were there he wasn't a bit disappointed in this. Rest of staff great. Enjoyed our stay.

    4
    « Good experience »

    Experience very nice and good and cleans rooms staff is very friendly..as I'm here I feel comfortable like I'm in my real home I recommend for all because they have good quality of services at lest just the qifi is not okay very slowly and it's important for me

    5
    « Excellent Quality »

    Amazing experience, close to all the action in Patong. Very clean. Great breakfast buffet with loads of variety. Great local market shopping, big shopping centre, Jungceylon within 5 minutes walking which have all the famous brands. A local wet market for fruit and vegetables and at night it transforms into food stalls galore, local food, seafood excellent, cheap and no tummy bugs. ATM machines close by at 7 Eleven, to get out that extra cash. Staff are amazing, so helpful and friendly. Australian manager Jay is very pleasant, friendly and approachable. We will be back.

    4
    « Superb Location and Comfortable Room »

    Hotel is convineintly located near the Night life spots in Patong. The rooms are very comfortable and high level of cleanliness. The morning breakfast is has mix of continental and thai food. Quality of breakfast is very god but the thai stuff is very spicy. You can walk down to Bangla Road for night out and you large number of Thai,Arabic and Indian resturants and almost all of them are reasonably priced. The Hotel have a roof top pool also.

    5
    « Nice hotel, excellent location »

    Nice clean hotel with friendly and accommodating staff. No complaints. Excellent location within walking distance of the big shopping mall and Patong Beach. Lots of shopping and dining options in he vicinity. Would recommend!

  • 5
    « Overall good stay »

    Very friendly staff ( Jutarat, Ploy, Tanathip, Prakhu, Lek. Good rooftop swimmingpool. All Patong locations in walking distance. Very good airport transfer. Room every day very clean and nice. Will stay again!

    5
    « Excellent stay »

    Wonderful stay with clean bright room and delicious breakfast. Jutarat and Thanathip and Poly were very helpful on reception and accommodated a late check out and answered all our questions helpfully.

    5
    « Fantastic »

    My return trip was fantastic. All the staff are wonderful. Everything clean and well presented. Special mention and thanks to Sunisa and Nicchapor, Sukabrat, Thanathip, Ploy, Somkait, Nickum, Jutharat, Phawat, Parasika, Jauntina, Aekamol, cleaning Bang on, And all the rest of the staff fantastic effort. The buffet breakfast and dinner is awesome. I'll be back. Aussie David

    3
    « Best Western Patong »

    I am currently staying in this hotel and had requested was provided room with two non horizontal single beds attached as a double bed. I immediately requested for a change and was informed that no room was available and change will happen next day. They also asked me to contac the front desk again next morning, also on me saying that i have a james bond island tour early morning the lady mentioned she will change the room post my return. On contacting the helpdesk today morning the lady asked me to bring out the stuff down immediately or else she wd not be able to change and she started putting the blame on me and didnt care to listen as they had a group chk in happening. Also on asking to connect to manager she simply refused saying he is not available and asked to me to call hotel after 10 am if i wanted to speak to him...break fast is just okay...3 stars primarily for the location.

    5
    « Wonderful!!!! »

    Perfect location, great staff, clean and comfortable room, good food... everything was super. My stay in Patong has been very satisfying also due to this hotel. :) A special thank to Mr. Udomsah P. who helped me from the first until the last day. Really hope to be back soon. Christian

    5
    « True Value »

    I have never cared enough to write a review. I certainly never would have imagined that I would take time to bother and write one during a trip but there are moments in life that you will never forget. Meeting manager Jay Penno of Best Western Patong Beach is one that will stay with me for life. I will spare you the details but I found myself in a bit of trouble while traveling. This was in no way related to the hotel itself yet Jay and his incredible staff went above and beyond to help resolve my issues. I was treated like family with respect and courtesy when I had absolutely no right to expect it. The hotel itself is modern and managed extremely well in a location that is walking distance to everything in Patong. The open dinning & lounge area out front has a great atmosphere. The rooftop pool & bar are a welcomed relief with a good view while the gym has everything needed to keep you in shape. The hotel is kept very clean and housekeeping is great. Service is the best I have experienced in Thailand. I have nothing but good things to say regarding my stay at the Best Western Patong Beach. Not only would I not stay anywhere else but I would consider quitting my job just to work for manager Jay Penno! Thank you Jay and staff for all the help, advice and words of wisdom. I will be forever grateful and forever in your debt. Cheers mate!

    5
    « Perfect location, big rooms, rooftop pool and good breakfast - A perfect stay »

    This hotel is a perfect hotel in terms of location, staff and food. If your agenda is to chill in the city, roam around and go to different places, spend some quality time at the hotel, enjoy the roof top pool then this is the ideal place you should stay. The location is so good that everything is walkable from the hotel, the famous Bangla Road is across the hotel, the beach is a 10 minute walk and the shopping mall is 2 minutes from the hotel. The rooms are very clean and well kept. The pool has an ideal location on the roof and big enough. There is a pool bar on top as well. The breakfast spread was huge and had enough items to offer. If travelling alone or as a couple or with friends the hotel is ideal to stay in when in Phuket.

    4
    « We got what we paid for and a little more »

    A clean modern hotel in patong Center. The pool serves the purpose and the small gym is also fine. Good parking space for cars. Walkable to banazaan market, patong Beach, jungceylon Mall and bangla Street. The staffs are fine but sometimes feel a bit indifferent. The biggest negative are the thin walls.They also do a packed breakfast for early check out.

    5
    « Value for money but can be better »

    Hotel is great for its location. It is 2 mins walk to local market. 5 mins walk to mall. We did not try to walk to the beach, but it seems like 10 to 15 minutes walk away? Taxi and tuk tuk is easily available on the street. Many restaurants can also be found downstairs. Check in was fine and check out was disappointing. Male receptionist advised me to wait for about 5 minutes while they check the room. I waited at the counter for a few minutes. After some wait, this female receptionist and her colleague were looking at me with the big question mark in their faces. Enxchanged glares and the one who attended to me earlier asked "yes? what is your room number?" After I replied her, she was like oh that room is okay. I was pissed as no one bother to tell me it is fine.My transfer was waiting for me at the lobby. I was there at 7am on a weekday and I am obviously the only person checking out then. My friend who checked out before me shared that she had the same experience too. Floor has sticky feel. Other than that, sheets and bathroom were clean. Amenities provided was very basic. Only 1 shampoo and 1 shower gel. Perhaps they noticed i brought my own, they did not bother to replenish. 1st night my room was not properly done before releasing to us. There were no bath towels. So I thought that the pathetic face towels were actually their bath towels. Error message with the in-room safe. Hence cannot be used, but cannot be bothered to inform staff. Requested for iron/ironing board and in-room slipper the night when we checked in. (these are not in room) Items were delivered swiftly but the houseman delivered without a smile, even after I smiled and greeted him. He just walked in my room without saying anything and no eye contact. Walked out as soon as he leaves the items on the floor. It caught me by surprise why is he that rude and look so angry. As if I had given him "extra job"? Soundproof of room is bad. And we had neighbours who like to slam their doors at night. I could even hear the guests next door talking. In short, if you just want a comfy and clean bed to sleep in with great location. This hotel is definitely value for money. If you wanted quality room with great service, look elsewhere.

    5
    « Excellent service , location , comfortable room. »

    I have good memorable experience to stay at this hotel , good location we can go to Bansan market or Juceylon in 5 minutes walk . I so happy for warm welcome check in and comfortable room. I will come back if i come to Phuket again.

  • 4
    « Few minutes to shopping mall and Patong beach »

    This hotel is located not more than 5 minutes walking to Jungceylon shopping mall. There're a lot of restaurants, shops, and convenience store around the area. It takes around 10-15 minutes to walk to the Patong beach and Bangla road that full of nightlife and bar. The room is okay, they provide essential amenities such as towels, shampoo, shower gel, and free welcome drinks. Breakfast is okay but not many food options.

    5
    « Good Hotel. Great stay! »

    Hotel is in good location near Banzaan Market and Jungceylon shopping mall in Patong. Room is good size, clean and comfortable. Food in the restaurant also very nice. This hotel will be a good option when you stay in Patong and prefer a mid-scale hotel with a good price.

    5
    « Fantastic »

    Great place to stop, very central to all the attractions, room nice and cleaned daily, great shower, and a nice roof top swimming pool, all in all we both very much enjoyed are stay, and would do it again, and would recommend to others.

    5
    « Nothing is Perfect ! »

    The hotel is conveniently and centrally located in Patong, a walking distance to the Bangla Road, to a mall and several restaurants nearby. The hotel is equipped with a swimming pool located on the roof and a gym and the restaurant on the ground floor. The rooms as well as the breakfast were fine. There was no problem during the booking stage. Mr. Jay Penno {the General Manager} and his associates responded to our email requests promptly. We arrived earlier than the check in time but the rooms were released to us. Nothing is perfect!, as it was difficult to communicate with some of the hotel staff due to language barrier. Luckily Ms . Sumisa who speaks English fluently was there for the rescue. But generally the staffs were so friendly and helpful. We will visit Phuket again and definitely stay in this hotel again.

    2
    « rude and poor service and over priced sheets »

    i landed into phuket on the 16/10/2016 already off the bat i felt no welcomed at all, there were 3 people just sitting at the front desk, but not one of them greeted me for at least a min or 2. next was they offered me a buy 1 get 1 free breakfast for 300 baht. i opted to go for it. the next morning i go to get breakfast, and says i was not entitled for it. i was already pretty annoyed at this point but left it as it is as i was already late for an appointment to get some work done. 2nd night, there were some guest who checked into the room next door. and god were they loud! just screaming and running around, and im sure they weren't kids. cause later that evening, i clearly heard them getting their freak on! what kind of hotel is this? the walls made out of paper? on my last day i checked out, lady at the desk called me up to the front desk, so i go up, advised me they are checking my room. so i just stood there for a good 5 10 minutes thinking whats going on. then the lady goes i have a stain on the bed sheets. and i go okay im aware of it as during the night i don't know what happened but i must have got a cut or something and a bit of blood was left on the sheets. then she told me it cost me 3000 baht to replace the bed sheet. then this is where i think its just over board, the sheets alone cost more than the 3 days i stayed there, not only did i not enjoy my stay i paid twice as much as i needed to. where at over 6000 baht i could have rented out a nice villa or something else instead! NEVER AGAIN! i need to go back to phuket in april, but im sure not to book Best Western again!

    2
    « Noisy and bad internet »

    Very bad internet connection in rooms. Extremely frustrating. Very difficult to sleep because hallways are very noisy with other guests and their children making allot of noise slamming doors, or talking loud, or playing in the halls. Location is 10-15 minute walk to the beach. Should not call hotel "Patong BEACH Hotel".

    3
    « Great location »

    Pros - good location, roof top pool, nice breakfast served until 11am, and good sized clean room Cons - The thing with big chains like this is you lose the personal feel you have with a smaller hotel. It lacks this. Only 6 beds at the pool. We smashed a glass by accident in the room and were charged 200 b (4 pounds is a bit steep in my opinion)

    5
    « Overall Excellent »

    Location is great - close to Junceylon, Bangla etc. but still very quiet in the room Breakfast is GREAT - lots of options, always changing Beds are comfortable, compared to some other hotels I've stayed at in Patong Rooms are clean, showers and A/C work great, mini bar is actually decently priced Rooftop pool is nice, although the view is nothing too spectacular. Nonetheless, it's a good spot to relax. Good gym for a basic workout to counter the extra food you'll be eating UDOMSAK from reception is great - very friendly, very helpful. He took the initiative to ask us if we needed to keep our bags in storage after check out on the last day. He also asked us if we needed to organise a taxi and he did all of that for us. All employees should have the attitude of Udomsak, he's fantastic

    5
    « Great service »

    For first time travellers to Phuket it was great to stay in an hotel where the staff were wanting to help us enjoy our time there. We cannot recommend the service highly enough. We had a problem with our email server and general manager Jay went out of his way to help, calling in his IT manager to solve our problem which was not related to the Best Western. Following Jay's advice we had one of the best meals at an eatery he told us about. The chilli paste clams were outstanding. Thank you and congratulations on making our stay memorable.

    5
    « Great place to stay »

    This hotel is in good location for everything in Patong. The hotel is clean and tidy and the breakfast is good. Swimming pool at rooftop which is nice. I stay at superior Room, 1 Queen Bed, Balcony City View. So far all ok and i really like this hotel.

  • 5
    « Everything Great »

    Excellent service and very attentive staff from the bell man right up to the GM, I original booked for one night and extended my stay to 8 nights as the hotel was perfect in the best location that accompanied with the personal service given by all the staff the place cant be beaten

    5
    « Amazing »

    The hotel was lovely we enjoyed it so much!! The pool is very nice and rooms are great clean and comfortable. Best location. We are vegans and the chef every morning made us special food was delicious. The manager and the crew are so kind and helpful. Highly recommended!!!! :)

    5
    « Great Holiday »

    We really loved staying here we normally stay down at Patong beach but this hotel was just a short walk to shopping Centre,Bangla road, beach and much more with taxis available 24/7 they have a great roof top swimming pool and free Wifi. The breakfast,Lunch and Dinner are amazing too.They also have a bar and live music .We celebrated our 20th wedding anniversary and my husband had asked the manager about a suggested restaurant for us the staff arranged a beautiful restaurant and a fantastic view at 9th Floor roof top restaurant it was incredible we will definitely be back and recommend this hotel thanks to Mr Jay Penno and all the staff for a memorable holiday

    4
    « 6 day stay »

    This hotel is in a very good location for everything in Patong. The hotel is clean and tidy and the breakfast is good. They have a outside bar at the front which is really good to sit out and just watch the world go by ..beer about 100 baht. The only downside to this hotel is the small rooms but all in all a really nice hotel.

    5
    « What a great place to stay. »

    What a great place to stay. All the staff were exceptional and always greeted you with a big smile and nothing was too much trouble. As I have a leg injury the Front Office Manager and Aoy the head housekeeper went to great lengths to soften the bed and make my stay more comfortable. Pakru (driver) always gave helpful suggestions on things to see and do in Phuket and his driving was excellent. Breakfast was varied, plentiful and a great start to the day. The egg chef cooked the eggs, omelettes and fried bread. The waitresses at breakfast remembered and bought a cappuccino to my wife everyday without asking. The room was exceptionally clean and the air con was cold with individual controls. A big thank you to the front desk staff and security for promptly stopping excessive noise from a large tour group ensuring a good nights sleep. The gym and the pool were added bonuses to our stay. I would highly recommend a stay at the Best Western Patong Beach

    4
    « Very Good Locaation, Friendly staff »

    Ive stayed here for 3 nights , it was very good experience. the hotel is 5 minutes walking to the shopping mall. nearby are many arabic restaurants plus the thai seafood big restaurants and 7/11 .. rooms were clean well maintained. breakfast is 5 of 10

    5
    « Wonderful Holiday »

    This is my second visit to this hotel and once again I have found it to be just what you need for a trip to Patong. The hotel rooms are immaculately clean, the staff are very friendly and obliging and go out of their way to accommodate any of your needs. The features here that continue to impress are the roof top pool, with it's bar, the extensive breakfast buffet, and of course, Mana Smokehouse Restaurant. I have eaten in this restaurant a couple of times and what a treat to find something different in Thailand. Great smokey ribs, burgers, hot dogs, plus an enticing array of house specials, and the wedges are to die for. There is of course a second menu if you choose to follow the local Thai flavours. What surprised me most is the inexpensive cost for this type of food. Cheaper to eat here than at the markets. The hotel is a great $ value hotel, very close to the very large Jungceylon shopping centre and all the interesting markets and beaches. I will certainly be putting this hotel on my 'to stay places' for future visits.

    5
    « Had a fantastic stay! »

    This is a great hotel to stay in! The staff were exceptionally helpful, the breakfast buffet was always delicious & we had a really enjoyable night in with room service too. The kids really loved the rooftop pool & they loved feeding the Koi fish each morning! The hotel facilities are really good & the rooms are so clean. The staff are just lovely, even remembering our breakfast preferences. We loved staying here it was really central to lots of restaurants, shopping & the markets without being noisy at night! Thanks Best Western Patong Beach, we will be back!

    4
    « Great location »

    Hotel is lovely, very clean and great facilities. Room was lovely and restaurant also nice, breakfast buffet was excellent. Hotel is in a good location, five minute walk from the beach and a two minute walk from Bangla walking street, the Main Street for bars etc which is definitely an experience! Saying that, the hotel is very quiet even though it is so close to a busy area.

    4
    « Clean and Comfortable »

    We booked our hotel here during our holiday in phuket. The room was amazing we have the view of patong where we can see the beach. The hotel was very accessible to restaurants and to bangla road. The food choices for the breakfast was amazing. The staff at the front desk were very helpful and nice. They always assure that if we are ok and fine. Thanks to the team of best western for making our holiday so happy and wonderful. cheers ????

  • 5
    « Great place to stay »

    We stayed here for 3 weeks. The staff were professional & friendly. In the mornings, breakfast was prepared by Chopper, who went out of his way to accommodate us, along with the rest of the kitchen staff. Sareena was also a happy & cheerful person to see every morning. On the 7th floor you'll find the rooftop infinity pool which most of the time during our stay, had the bar attended to by Apichat He called us by name after our first day & he never forgot them during our stay. Pakru greeted us many times on our return to the hotel & always asked about our day/night. We also had the pleasure of meeting the GM of the hotel, Jay, & as an Australian, like us, he went out of his way to make us feel welcome. The hotel is in a great, central location & is close to everything in Patong. We'll be to stay here again.

    5
    « Great Great Great »

    Great value Great location Great comfort Staff are very friendly and helpful. Check in was easy as. $55 AUD a night with breakfast is a steal. There is a great range at breakfast and plenty of seating. Wifi is reliable and strong. The rooms are modern and well maintained. Bed linen and comfort is amazing. Safe and mini bar. All the usuals. Location is king. Very quiet and no construction nearby at time of writing. Diagonally opposite the hotel is the street that leads into Bangla Road which is a block away. 10 minute walk to the beach and plenty of shops and restaurants nearby. The rooftop pool is nice. The gym has a limited selection of Dumbbells up to 20kg. Good modern dual cable rack and a flat/incline bench. Enough to get you through. Location and value is right here: Boom

    5
    « Excellent Value for Money »

    Had the pleasure of meeting Jay Penno, the GM, as my wife and I were checking out yesterday morning at this property. If you are a first time tourist like us, or someone who wants to see the vibrant nightlife of Patong's infamous Bangla street - this is definitely where I would recommend staying - it's a 5 minute walk away so you don't deal with the noise, but close enough to walk home comfortably at night. All the restaurants and bars are right around the corner, and the beach is a 7 minute walk away. Taxis, scooters, pharmacies... you name it, all a stone's throw away. The hotel is surprisingly good for the price - room is of decent size, and the bathrooms come with rain showers. Breakfast is included, and it's decent. The rooftop pool is definitely the highlight, with a nice bar to go along with it. Hotel provides beach towels, room service, complimentary water everyday, simple check in and check out. Value for money, it's unbeatable in Patong - we looked at several places before we chose this one.

    4
    « Good and Value for Money. centre for all fun and shopping malls »

    Stayed one night. Room size is reasonable OK. All amenities provided. Wifi is very good. Lobby is medium and check in is very fast. Breakfast is not so excited but comfortable. It is for budget and family hotel.

    4
    « Satisfied »

    Stayed 4d in this hotel. Clean, quiet and very gd loc. 2min walk to jungceylon mall, 10 to banglard and patong beach. U get what u paid for. But one thing, We were out in the morning on our last day, came back 11.45 and room was locked which prompted my hubby to go down and settle. They gave us 30mins to pack all up, so rush but manageable, I understand that they were fully booked as the recep.told me and it's not possible for a late check in. Breakfast was fine, although the same all throughout our stay. Run out of egg on our 2nd day, waited quite long to replenish. Overall stay was good. Will probably stay and recommend. Thank you for being our home for 4d

    4
    « Good for a price »

    This place has a pretty good value for your money. Rooms are clean, roomy and beds comfortable enough. Breakfast is not exciting and the neighbourhood is little shaby as well but at least you are close to all the action in the center of Patong beach.

    4
    « Good location, Helpful staff BUT... »

    Stayed at the hotel for 6 nights. Rooms are decent size so are the washrooms. Hotel has a medium sized lobby. WiFi inside the rooms worked well. Air conditioning was perfect! House keeping did a fair job as well. Sometimes there were stains on towels but they were quick to replace them. Location is central. 7 eleven : 3 minutes walk Money changer: right in front of the hotel. Jungceylon mall : 6-7 minute walk Bangla road : 8-10 minute walk Patong beach: 10-12 minute walk Gym is on the top floor and it's decent. Buffet breakfast was ok. Staff unable to fully understand or speak English but we managed. Santosh did a good job in checking us inn. Pam needs English classes! Ploy was quick to assist whenever needed! Two negatives: 1) Marisa the tour desk girl sent me in a completely wrong location upon asking her about thai airways office. Asked her to get me their phone number off the Internet and she denied & said "cannot". Weird. For everyone reading this, thai airways office is located in phuket town. There is NO thai airways office in patong area. Told the general manager about this incident and I learned that the tour desk lady isn't his employee. So guys be careful of what u ask the tour desk lady at the hotel! 2) there were many families with kids staying on our floor (4th) and we were woken up every morning by kids noise around 7am. Moreover, Walls of the rooms are too thin, one can literally hear the slightest of noise in the neighbouring room. Overall, hotel is ok. Recommend to solo, families, couples or even a group of friends. Being an ihg member, I would prefer one of the ihg hotels for my next visit to patong but recommend best western hotel to tourists on a budget.

    4
    « central area »

    this is a very friendly clean hotel with a good breakfast close to bangla walk about 300m away and patong beach at end of bangla rd the night market is about 80m away from hotel where you can buy the best seafood cooked in front of you for very cheap best western hotel offers tours to all islands and have a fantastic well maintained rooftop pools as well as airport shuttle would recommend this hotel to anyone who never been to Patong

    4
    « great location, great price, ok breakfast buffet. »

    this hotel is only a few steps away from Jungceylon mall, a few more to the beach, not bad. the hotel itself is well kept. relatively new and really really good for the price. the breakfast buffet is ok, they have everybody covered, sausages and ham for the meats, they have pasta, soup, omelettes, bread, pancakes, cereals and more. stayed there for 4 nights and nice staff. highly recommended for budget families, its not going to be luxury but it seems pretty decent and clean. they have a pool and gym on the rooftop which to me is a plus.

    2
    « Unflexible poorly managed hotel. »

    One of the worst hotel chains (pardon me for damning all the other BW hotels) but the staff are totally slow, uneffective as well as the total lack of being customer oriented. As expected of a hotel chain, there simply wasnt any form of communications for a request on an early checkin raised. It was kept quiet and only told upon arrival. I wouldnt even compare the IHG/ Accor standards with them. True to the saying, u pay peanuts, u get monkeys!

  • 3
    « Great location, poor soundproofing »

    The hotel location is 200m from the best night market: Ban Zaan (delicious local food stalls, clothes and gadgets on sale every night). Also a couple hundred metres from Jungceylon shopping centre, and central for most of the exploring around Patong Beach. Breakfast buffet was delicious with exceptional variety. Staff were courteous and always helpful. Roof top pool was ideal. Only negatives would be: The rooms have adjoining doors (with the next-door room), and although this remains locked, it is paper-thin, so you can hear everything that your neighbour says, does and WILL be woken up when they start moving around.

    5
    « Great place to stay, excellent location »

    Best Western Patong is one the best to stay in Phuket. Its located at a walking distance from the Patong Beach and Bangla Road. Lots of options to dine around it as well. The rooms are clean and big too. The breakfast spread was amazing. Would love to stay here again. Wifi was free and speed was good. It also has a roof top swimming pool.

    4
    « Great location and average food »

    Best Western is a pretty hotel that is located a 10 minutes walk from Patong Beach but still in the middle of the busy city. Rooms are of decent size, very clean and well-maintained. My favourite thing about this hotel was the infinity pool on the 7th floor from which you can watch the crowded streets. My only complain was the restaurant- firstly, the breakfast buffet was very limited and did not offer a wide variety of food. Secondly, because the noodle station is in the middle of the restaurant, our clothes, hair and skin smelled like fried noodle every morning so be mindful of that. Overall- a good choice for not extremely picky eaters.

    5
    « Excellent »

    We stayed a family of 4 for eleven nights. The room was spacious and well maintained. The cleaning was excellent. Our kids loved the pool area and in the after noon the rooftop infinity pool is beautiful. The location is perfect and there are many restaurants and local markets nearby. Also close (300 meters)to the biggest shopping mall. There is a travel agency in the lobby and the front desk staff are friendly and helpful. We ordered room service, which was quick and tasted good. The breakfast was good and there was something for everyone, our kids especially enjoyed the pancake machine. All in all a very good hotel to stay at and we will definitely stay here again!

    4
    « Best Western patong beach »

    It was a 45 min drive in a taxi to reach this hotel.We checked into the hotel at 10.30p.m. Room was good and neat.But no welcome drink or anything.There was a kettle in the hotel and a mini bar.But they charge extra for the mini bar.House keeping service was done daily.Bagla road and Patong beach is only 10 min walk from the hotel.So many shops and travel agencies are near by.So we could book taxi easily .sight seeing package was also reasonable in the near by travel agency.Swimming pool was good but it was in the roof top.So should be careful while taking kids.Breakfast is too good.So many varieties of food.

    5
    « 5 Star Experience for 3 Star Price! »

    Really nice hotel and really close to the shopping centre, Bangla road, walk to the beach. The staff were really amazing! From Ice who checked us in to the housekeeping staff who say hello to us every morning. The General Manager was kind enough to say hello to us during our stay and find out whether we were having a great comfortable stay with them. The room was clean and the hotel in general. Breakfast was amazing. Had planned to stay for 5 nights but quickly added 4 more! The price was very pocket friendly, lower than I had expected. I would 100% recommend anyone who would like to stay there. Thanks so much Best Western patong for making my holiday memorable.? Kob khun ka!

    5
    « Very nice hotel »

    Hotel room is neat and clean and the bed is very comfortable. Infinity pool overlooking the city and all the staff is very helpful. Breakfast in the mornings are good and they have a great variety. Hotel is very close to mall in patong and everything is within walking distance.

    5
    « Neat and comfy hotel by patong beach »

    Located very close to bangla road and the big shopping mall. Bed is comfortable and the bathroom is clean. The breakfast has a lot of variety and good value for money. The wifi is very good and seems to work well all the time. The infinity pool is beautiful and you can order food and drinks at the pool to enjoy. Overall a very good hotel!

    5
    « Probably one of the best hotels in whole Phuket »

    The hotel is located near all of the things you need shopping mall , reaustaraunts , beach , party street , food market all what should I say 5 - 7 minutes great location , very clean , great housekeeping , bed is very comfy soft but I would like a better pillow , and also staff is very good and professional especially Udomsak bell boy , and also Jotard girl in the rececption but they are all very good friendly people very caring for this money highly recommended from my side 1000 % of love to Best Western Patong also the staff...!

    5
    « Better then expected »

    Stayed here for 3 nights in July 2016 rooms are bright and fresh looking, great shower and right bang in the middle of everything, its about 5 mintes walk to Bangra road so no need to taxi home each night, there are plenty of places to eat, staff are friendly, would and plan to stay here again, its classed as a budget hotel but I would say this is a 4 star with value for money

  • 4
    « Good Hotel »

    The hotel is located near the shopping mall and about 15 minutes walk to patong beach. Close to traditional market as well. The room is not that big, infact, a bit cozy. The corridor to the room lack of light especially at night. Breakfast menu need improvement.

    3
    « Fun Trip in Patong, Phuket....Nice Hotel...Location is good...Guest Charges are very high »

    It was a 4 day trip to Thailand with friends. I stayed two days in Patong, Phuket with one of my friend. If you want to visit Phuket, stay in Patong area which is around 45 mintues from the airport. Individual taxi is expensive @ 800 BHT you can take a sharing Van/Mini Bus (12 people) which is also very comfortable & cheap also @180 BHT & it will drop you at your hotel doorstep. Patong is a happening area of Phuket. Beaches, lots of Hotel options, good message parlors, night life (Bangla Street), Night Clubs, Thai Boxing Stadium are within 200-1000 mts from the hotel. Hotel is nicely located in the heart of Patong. Guest charges are very high as much as 1000 BHT without any negotiation. Swimming pool is at 7th floor, no smoking is allowed in hotel rooms, you can go to the pool area for smoking. Nice view of mountains from the pool side. Very limited food options for Vegetarians,you can go to berger king (200 Mts. from the hotel) for vegetarian burgers. Mc Donald don't keep any vegetarian in their menu. Must try some fresh fruits available on streets. Overall a nice trip......worth mentioning a evening show "Fantasia" 1600-1800 BHT (Including meal) & Trip to Fe-Fe island by Small cruise 1200 BHT. Take the upper deck for view, Do not forget to have your cap or hat, Slippers & glasses & Camera.

    4
    « Glad I found this HOTEL! »

    We arrived in on a very late flight from Korea, but got checked in smoothly with a nice comfortable bed and room. We stayed in room 409 on the 4th floor towards the back which was away from all the noise in the front which helped a lot. Had a little issue in our shower but I must say Jay (general manager) resolved/handled the situation very professionally which tells you how well managed the place is. I will definitely be staying here again especially since the WiFi was so fast/strong and the main strip bangla road is steps away. The breakfast was so good so don't miss out. Room gets cleaned very well, and it also has a safe to store your valuables in. The only issue I had was being able to hearing everything from the people in room next to us and the loud noise in the hallways, also the toilet and shower could use a good scrub.

    4
    « Great little find near the action ! »

    I stayed at this hotel in May for around 10 nights and must say It felt like home. The Room I had was lovely and quite modern which was nice being in Phuket. Ok the second night I had the neighbours from hell arrive and the hotel moved me to the next floor without any trouble.i would definitely recommend this hotel for location and the nice little rooftop pool it has which I didn't get to use much as it was rainy season ( sigh ) ! I will definitely be returning to this hotel in December when I return for my second visit when the weather is hot :) I would also recommend making a left turn outside the hotel and about 500 yards is a night market were you can sample the finest delicacies of Thai cuisine ...superb market !!! Good Points : Staff are great , Location , Modern rooms , Hot shower , rooftop pool , cleaning staff , Breakfast , Room service , free scooter parking . Bad Points : Gym needs improvement , laundry service was very expensive , Room service food could be better Apart from that I loved the place and can't wait to return .... See you in December !!!

    5
    « Excellent Buffet, Service, Cleanliness, Security, and LOCATION, LOCATION »

    Best Western Patong Beach is a stone's throw away from Jungceylon, a mecca of shops, the biggest there. It's priceless when your phone dies in a swell of salt water ... as mine did the day before you fly out, and level 3 of Best Western Staff made sure I got the help i needed. Level 3 of Jungceylon IT wizes fixed my phone that same night, before I was due to fly the next morning... unbelievable. The BW team looked after me throughout my stay... from breakfast, to towels, to maps, directions, which beaches are clean, swimmable, food tips and more. Most importantly its up the road from the Muay Thai Boxing Stadium and Bangla Road, an experience not to be missed at least once on the Island and within a few minutes walk from BW Hotel ... helps when you pot drunk! Thank you to the team at BW for making my three day stay in Phuket seem so much longer ... safe comfortable and super fun!

    5
    « Lovely place to stay »

    We stayed 5 nights in this hotel.Rooms were clean staff were friendly. The room service and hotel restaurant prices were extremely expensive cosidering the fact that a large shopping centre is very close by with about 30+ restuarants . Everything was the exact same as in professional photos. we would go back again for sure.

    4
    « Comfortable stay »

    We started at best-western Patong beach hotel for two night and it was a very good experience, rooms were clean the ambience was excellent spacious rooms with all basic facilities, mini bar, fridge, safety locker etc. I would recommend travellers to stay at best western to feel the experience when you visit Phuket.

    5
    « great Location »

    I traveled with my brother and a friend of ours. the hotel looked like brand new. everything clean and neat. "Ice" the front office agent is a very helpful guy. breakfast was to much laid out for Asians, Europeans will have a hard time. Very good location, in the middle of the city very near to everything. rent a small bike and u,ll be able to explore everything in an easy and fast way.

    3
    « Clean, but disorganised »

    We checked in and were given a key to the room, we entered and the room had dirty dishes and no bed sheets- it was obviously not ready for anyone to stay in. We went back to reception and were given another room- the second room this time was full of luggage and was clearly someone else's room. This angered and worried us due to the fact that staff could have gave this key to a person that could have taken the suitcases, or even disturbed a family. The staff apologised about this and third time lucky we were given a clean room, with a great size bathroom. The location is amazing and it close enough to night life and also quiet at night time. The swimming pool on the roof was a great treat. I would stay here again, everyone makes mistakes but the hotel was great value for money

    4
    « Gud stay with comfortable beds! »

    I would like to say that this hotel is likely to be a fantastic budjet hotel.the room is very clean and the staff is gud enough to help with those needed things. The location is very strategic which is acsessable to all places such as restraunts,convinient stores and malls..

  • 5
    « Value for your Buck »

    The hotel with its friendly and helpful staff that have a good command of English, its clean and simple accommodation within a few minutes walk from the shopping and nightlife, yet just far enough from most of the bustle! have made my stays here enjoyable. Don't want all the high end..... this Hotel offers great value for your money.

    5
    « Wonderful Experience »

    I have stayed in Best Western PATONG hotel twice , and this is my Third Time. This hotel has the best location and has the best facilities . The Staff at this Hotel provides the perfect excellent service. I have been every year to Phuket and this hotel is the best. The excellent staff here makes you feel like home.

    4
    « Nice hotel. »

    Stayed here for a night during a recent trip. Very nice set up. Liked the all white theme color of the whole resort. Conveniently located in Patong. Not by the beach, but very close to major attractions in Patong. Jungceylon Mall is just a few steps away, Bangla Road is not too far as well. Not as hectic or crowded as compared to hotels on the beach side or the other road. Staff are friendly and helpful. Good English makes is easy to communicated. Breakfast were acceptable. Would return to this resort one day.

    4
    « Clean and comfortable »

    A straightforward hotel that is neither beach hotel nor resort. It provides simple, clean accommodation of a modern standard. It is conveniently located for shopping and is only a short walk down the street that plays host to Patong's nightlife. There is a pool on the roof. Breakfast buffet was adequate and fresh. If you are just looking for somewhere to sleep, this is the place,for you. If you want the resort experience, there is plenty of choice in and around Patong. If you are coming to Patong on a family holiday it is probably best to avoid Bangla Road, with its bars and sex shows, at night.

    4
    « A pleasant stay ! »

    The hotel is located very near to the most happening place in Phuket, "Bangla Road"... The hotel is very accessible to the night life area and many local markets. Budget stay. Unfortunately I left my book- "The Fault in Our Stars" by John Green which I realized only during on my way to the airport. The hotel room service guy also didn't check properly as he would've returned the book to us if he had thoroughly checked our room before we settled our bill. So be cautious of your things and do ensure you've collected all your belongings before you leave the premises as you're not guaranteed by the room service staff who ensures final check just for a sake.

    4
    « Great value, perfect location »

    Great location, very close to everything. At the time of booking the price was very reasonable stayed 11 nights for about AUD $50/ night. Stayed in a superior room with city view. Must admit the hotel's balconies are ridiculously small,not sure why they even there as you can't even sit out. More so a spot for smoking:-( The room.is spacious plenty of room for 2. The only downfall was the bathroom it was flooding and even though reported it at reception nothing really happened...toiletries were missed to be replaced quite a few times and missed towels here and there but nothing major they wouldn't be able to.fix. more just an oversight by staff. The pool: open in the morning bit you can't get towels til 11 am. I mean right on.the spot 11 even if the staff is up earlier you have to wait. Its rather funny. They should add it to the rooms instead as seen.in other hotels. Gym is good with a great view, we used it daily.breakfast is of good value. The staff is very courteous but not in your way. Any request is accommodated. Seen better egg- stations in the past, but upon requesting anything you get it. Instead of pancake machine should be made at the egg station too. Overall great hotel, great bed, good sized room. Good location. We stayed in Paring 3 times before would definitely come back here.

    4
    « GOOD... UNTIL THE HOUSEKEEPER NEARLY SAW ME NAKED... »

    Our forth hotel in Thailand, first in Phuket. We managed to get this hotel for £28 per night (booked for two nights) we tried to book online for further two nights but the price had doubled (I tried asking at reception and she just told me the hotel was full... I believe the Internet somehow) This place is a great hotel at £30 or so a night, it's not worth £57 judging by the hotel we've gone to next in Patong which was also around the £30 mark. The staff were very welcoming on arrival, and the check-in process was very simple and easy. The room is of a good size and the bathroom is really nice. The entire hotel is spotless. We were on the 7th floor (best floor to be on as it's the same floor as the swimming pool & the gym) We looked at getting our laundry done by the hotel but it was around 10x more than the rest of the tourist offices were asking. A shirt cost more to wash with them than 1KG of clothes elsewhere. The pool is small, it has a bar with staff available for the majority of the day as well as complimentary towels. Despite the pools size while we were there it was very quiet only ever two other couples around so that was good. On our second night we went back to the room around 4pm, the maid had been and as I'd been in the pool I decided to get a shower before having a nap. As I got undressed there was a quick knock at the door, a buzz of the card being highlighted at the door and within a second the door was open. It took my parter a good fifteen seconds to try and get the housekeeper to leave. The entire room had been serviced so unsure what she was coming back for, and very lucky that I was where I was and I wasn't alone otherwise it could have been very embarrassing. Previously we've expected staff to knock and at least comment and wait a few seconds before attempting to enter the room. On our day of check-out they were doing some work in the lobby area. It was around 10 past 11 and we wanted to try and get some lunch from the hotels restaurant / bar. They explained lunch wasn't served until 11.30am and that we couldn't wait in the restaurant until that time despite it being empty and the whole lobby area being in up-raw as they tried to retile the floor - instead we left for our new hotel. My final comment on this hotel would be its location. While very convent for the shopping centre, Bangla road and the beach it does require you to cross a road in front of the hotel which is probably the busiest road in Patong. There's four lanes of rapid traffic, hundreds of scooters and motorbikes that literally don't have a care in the world. Regardless the time of day it's like playing chicken with your life!

    5
    « Good location and decent rooms »

    Onty a few minutes walk to Bangla road and a ten minute walk to the beach. Breakfast was decent, the usual fair. Rooms were modern and clean. Reception staff very friendly. Those of you planning on bringing guests back with you they have a 1000baht joining fee.

    5
    « Great location »

    Spent four nights here accomodation really superb very clean freshly painted , staff very friendly excellent location close to great shopping and restaurants. Roof top pool really good with a bar there as well . Gym also up top with great views. Australian General Manager very helpful with recommendation of restaurants and shopping and what beaches to go to .

    5
    « Excellent memories »

    Loved the hotel. Location, staff, cleanliness all too good. Beautiful rooftop pool. Excellent variety of breakfast. Accessible to the beach, has a good mall and cinema in the vicinity. Reasonable. Thank you best western

  • 5
    « Excellent hotel »

    Lovely stay at this hotel has first class service very friendly staff Excellent location walking distance to everything, close to all shopping, nightlife and restaurants. Rooms are an excellent size , very clean and uptodate. Looks brand new in all parts of the hotel . The foyer is very welcoming and reception is very quick and efficient. Would definitely stay here again

    5
    « excellent hotel »

    great location clean rooms excellent & very helpful staff. centrally located to walking distance to beach, shopping & restaurants. rooftop infinity pool great bonus & place to relax after a busy day..

    5
    « The vibe of Patong »

    The hotel is located in the middle of Patong and ideal if you want to go out and want to feel the vibe of Patong. It has an outdoor restaurant with excellent Thai Food and friendly waiters. The rooftop pool is nice.

    5
    « best value and staff »

    the best value in patong the staff all over hotel were great made the stay well worth it .room always spotless pool very clean and well kept. internet in my room was fine .Really well run thank to a great staff only slight thing to change is what everyone is saying breakfast needs more english style food .thanks staff great stay

    5
    « Fantastic Service »

    Stayed here for 12 nights. Staff were fantastic, they looked after us extremely well. Had full understanding of English so communication was easy. I will certainly go back to this hotel the stay was really good, The pool area is great and well serviced with plenty of shade cover if required. Just need to watch for the poles supporting some covered areas as they are quite low as easily walked into

    4
    « Slept like a log! »

    After our flight from Malaysia and a few hours of City Tour we checked into this hotel. It's our first time spending nights in Phuket. The streets were crowded I enjoyed snapping good photos of the Phuket and the beaches. Before catching the early flight (7.30am departure) we had little sleep at home, to hurry ourselves to the KLIA airport at 3 a.m. No sleep in flight to compensate (though I really need it), since the weather were not that good and had several bumps during the 2 1/2 hrs. flight. Reaching Phuket the streets were too interesting to keep my eyes closed. We were wide awake snapping photos of the crowded streets full of people. Shops, people, vehicles, noises coloured the streets. It was later in the afternoon when we finally reached Best Western Patong Beach Hotel. The premise large and clean. Some of the staf spoke good English and are friendly. The lobby and dining area spacious and airy. The lifts several and working well. The beds comfortable and my room was the one facing the neighbouring hotel blue pool. Bedding very comfortable and up to our expections. With lack of sleep we slept like dead logs and almost missed our 'Siam Niramit' the Thailand's Must See Show. The next day we visited the pool at the 7th floor. It is beautiful. No one there except us since the sun was shining well above our heads. We filled the afternoon and night walking and shopping at nearby shops which are numerous nearby. We had cheap durians at the roadside fruit stall across the hotel. We rested well in this good hotel before proceeding to Krabi as our next destination.

    5
    « Happy visit there on May 2016 »

    We had had a fantastic time in May 2016 where we stayed 3 nights. We love the pool on 7th floor and we requested to arrange the room on highest floor and in fact did. The staff are friendly and the breakfast is better than average for us. We didn't have trouble eating breakfast for 3 days and they tried to rotate the dishes. Moreover, we didn't find heaps of group tours around this time which actually brought peace of mind. Overall, we don't find any issues with the property and would recommend. We choose over sleep with me for this property because this would be a better choice and I think it still is. Near to Bangla street and all amenities including Jung Ceylon shopping center where we enjoyed our rest days and coffee. Will visit again.

    4
    « Very good steak at Mana Smoke house »

    Very nice place and very reasonable price for dining. I am a but surprise because the quality of food and service are very good comparing to what I have spent. I really like pork rip with honey dipping, spicy dipping was too spicy for me (but it taste very good) You do not need to worry, they are welcomed all outside guests and the restaurant is located in front of Lobby, very easy to find.

    4
    « Mana Restaurant »

    Nice place with very good test and reasonable price. Restaurant staff very friendly and very helpful to recommend menu to us. I really like pock chop steak is very smooth with their sauce (few like herb sauce)

    5
    « Great location, excellent value with great service! »

    Everything was so close so we could walk to lots of places. The hotel was great value for money, very modern & clean. The kids loved to pool, and the hotel staff were always helpful & friendly. Very comfortable stay, would definitely return.

  • 4
    « Lovely hotel. »

    We stayed 7 nights at best western patong beach. Definitely value for money with great service. Central location was good for getting around. Hotel itself is quite new. Our room was on the 5th floor, view wasnt much but the room was clean and very comfortable. Breakfast was great, huge variety to choose from. Highly recommend this hotel.

    4
    « Great Stay at Best Western Patong »

    Great stay at Best Western. The room was comfortable and clean. The pool area on the 7th floor is amazing and it has great views of the city. The hotel is very central and we walked almost everywhere. It is about 2 mins walk from the Banzan night market that has great food options. It is also 2 mins walks to Jungceylon Mall and about 5 mins walk to Bangla Road (walk through the mall for short cut route). But the best part of the hotel was the staff. They were so nice and helpful. Especially Angie who went out of way to make us feel welcome and help us with whatever we needed. More hotels need staff like her. Only complaint is that the wifi in the room was not very fast

    4
    « A Memorable Songkran in Patong »

    Thank you Mr Penno for the generous industry rate for us despite during Songkran high season. Even we did not have the chance to meet, your kind gesture will always be remembered. Our reservations was then professionally being handled by Paew. The van driver was waiting for us the airport as scheduled. Check-in was a breeze even though reception counter was quite busy with other guests. One out of three rooms wasn't ready but it only took 15 minutes for the Housekeeping to prepare. Two of our rooms were facing a building block which looks like a staff quarters. We tried to ask sweet Patty at the Front Desk for room move (facing swimming pool of another resort condo) but due to high occupancy, it was almost impossible. A Maintenance staff was quick to fix blockage of shower drainage in my room and loosened hand bidet in another room. We like the complimentary bottled water on the pantry cabinet but they weren't being replenished if we don't finish up the whole bottle. Same goes with the bathroom amenities i.e. shower gel and shampoo. Pakru at the Concierge was helpful and provided us with plenty information. We also would like to commend the girl with glasses at the restaurant (name forgotten) - she was always with her smile attending to many patrons during breakfast rush hours. I particularly enjoyed the pancakes which were produced by a self-serviced machine. I would not say Bestwestern is centrally located. Indeed, it is close to numerous shops, eateries, Junceylon and Bangla Road, but a 15 minutes walk to the beach in 33-35 degrees humidity could sometimes be a challenge. Fortunately there's a Scooter Rental outlet just across the hotel - we ended up renting motorbikes for the entire 5 days we were there. Quite a nice swimming pool at the rooftop but a little small - too many people were using it so we did not enjoy it as much. Wifi coverage in our room was somewhat poor, unlike the other two at the opposite end of corridor. Perhaps this is something Mr Penno wishes to improve. All in all, we have had a great time in Phuket. Should our travel plan brings us back to Phuket, we shall definitely consider Bestwestern again.

    5
    « Simon »

    Visited the best Western in patong last week for 9 days and thought the hotel itself was the best place I have stayed in.The rooms are very nice and clean very nice reception area and the food was great especially the BBQ styled food. I found the staff to be exceptional and will go above and beyond to make your stay a pleasant one and may I say a big thank you to the hotel manager Jay who was a massive help to me and my friend who had our first visit to patong. He explained very useful tips while out there and places to see also day excursions very big help to us that knew nothing : ) most appreciated for all your help Jay and looking forward to my next visit staying with you again.. very good value for money indeed most recommended......

    5
    « Value for money hotel »

    Very central to major shopping complex, boxing stadium, night market, Bangla Road 3 minute walk and the beach is about 10 min walk. When you go up to the roof pool you wont be going to the beach to swim. Trust me you will love it. The rooms are spacious, shower excellent, and everything you need in a room. Staff are so friendly you want to give them a hug everytime :) Breakfast has good variety for everyone.

    5
    « Best ever rest at Best Western »

    Great location, clean well appointed accommodation. Staff very hospitable and welcoming. Will come back again. Tasty breakfast buffet with lots of variety to choose from including making your own pancakes..very novel idea and beautiful tasty pancakes. Dining at the restaurant was superb with tasteful decor, excellent table service and and tasty meals on the menu at reasonable prices. Senior managment most pleasant and friendly during our stay.

    5
    « Great Rooms, Services & Restaurant »

    We booked a few rooms here the night before Songkran 2016. Everything was smooth from arrival. There's an easy location for unloading luggage and plenty of car parking around the back. The helpful reception checked us in quickly and we were helped to our rooms within minutes of arrival. The hotel has a new menu (the BBQ Ribs are amazing) along with a new lounge area that is very open and inviting. We returned here after our stay for another meal to try the other items on the menu. Make sure you try the Macaroni and Cheese! All of the rooms we booked had free WiFi, really comfortable beds, good size tv's and amazing showers. The water was very hot and the rain style shower head was brilliant to relax with. We got a massive breakfast before heading to the festival. The full buffet style menu had every type of breakfast dish imaginable, and everything we tried tasted fresh. The orange juice had a unique flavour that noone liked but other wise it was an excellent way to start the day. We checked out and were able to leave the car and our luggage locked safely in the hotel which allowed us to all enjoy the Songkran festival. Thanks to Jay and all the team at Best Western Patong for a great night, breakfast and

    5
    « Best hotel in Patong »

    I booked this hotel very last minute after going to another hotel and walking out because it was so bad. This was by far the best hotel we stayed at in Thailand for the price we paid (roughly 30 pounds a night) The location is a 10 minute walk from the beach and a 5 minute walk from Bangla road and the other busy nightlife. The lobby of the hotel is completely open plan and really modern and clean. Hotel staff here were brilliant and worked as quickly as possible to get us into our rooms as I had only confirmed the online booking 15 minutes before and they hadn't received the confirmation from booking.com. The lady at reception gave us different options for our room which Is rare. we opted for a twin room on the top floor with the beds pushed together. This was sorted immediately for us. The rooms really were spotless and I'm quite sure I could smell fresh paint. the shower was really powerful, bed was very comfortable, the view was brilliant, no noise from other rooms, A/C worked very well I could go on all day. The rooftop infinity pool was top notch, clean well maintained sunbeds and sun loungers. The bar has happy hour on cocktails and the food is above average although pricey. I would definitely recommend this hotel if you don't mind spend slightly above average to Thai prices, if you want to spend a few nights in a good hotel then this is the place to be. Perfect for couples families singles or bag packers. would stay here again.

    5
    « Outstanding Smoke House? »

    Great dinner in the city center. My pork rips was really good and the prices not too expensive when compared with similar restaurants. Me and my friend enjoyed a very delicious dinner and felt taken care of. The staff was friendly and attentive. I would definitely recommend this restaurant for American BBQ lovers!

    4
    « Good location »

    We went to Phuket and ended up booking at Best western Patong, It was perfectly located to where we needed to be. Rooms were good size and very comfortable. Had wifi that worked. We ate at the downstairs Restuarant and food was decent. Would I stay there again? For sure, I've booked my next stay already.

  • 5
    « Good food at Mana SmokeHouse »

    The smoke beef has a very great taste which is not easy to find this taste in Patong. And also the staffs are so friendly. This place is easy to go as it's on the main road in Patong. My friend and I like it a lot and we will go this place again for sure !!

    5
    « Great location, clean and huge bathroom »

    great choice for party goers, night life and near by patong beach. it was really fun and great experience. we stayed here 2nights in phuket with my friends. the room is really nice, clean, great choice for us, it has swimming pool at the roof top.

    5
    « Excellent Stay! Thanks Best Western Patong!! »

    Rooms luxuriously appointed and very comfortable and very quiet. Loved the extra big shower head!!! Staff super helpful and excellent English. Love that it's a bit away from the more touristy and seedy part of Patong, while still being accessible to everything. Ate at the restaurant - WOW- smokehouse food at its best, and good prices. Breakfast was lavish - nothing left off the menu and was served till late so no rushing about to get there on time!! The only disappointment was the juice was not very good :-) Hope to get the opportunity to stay here again on my next visit to Phuket ??

    5
    « Ideal »

    BW Patong is a home away from home. Perfect location and friendly service. There American style restaurant hit the concept perfectly. Make sure to check out the roof top pool. Can't wait to go back Very personalised service from the GM and all staff happy to assist with any needs. Airport transfers well priced. Great job!

    3
    « Location »

    Location is the selling point of this hotel. Staff were friendly and the check in was smooth. Rooms are average and the beds are small. Bathroom is good with a big shower. At breakfast we had the feeling like sitting inside a chinese tour bus without aircon and try to enjoy with a to loud group. Check out need to long with 15 min.

    4
    « Good location »

    It is located 10 mins walk from the Patong beach. Good sized rooms. They provide beach towels to take to the beach. The breakfast selection in the morning is very good with cereal, egg station, toast, juices coffee and tea etc. the rooms are air conditioned but the corridor, lobby area, restaurant etc are not. The swimming pool is small. They only replenish soap and shampoo daily. Toiletries like toothbrush, disposable razor, earbuds etc. are not replenished. I stayed 6 days. Only two glass bottles of filter water is complementary every day. Have to get your own if more needed. The staff is helpful and friendly but with limited English. ,

    3
    « Beautiful hotel that falls short »

    ± Beautiful, clean hotel at the heart of Patong (if Phuket's underbelly is what you're after) ± Fast internet ± rooftop pool and fitness - Thin walls and no carpets in corridors carry sound like crazy. Pray for quiet neighbours or your sleep will be light - Don't order trips or taxi through the hotel - or expect to pay ±100% (trip to Raya island: 2400b instead of 1000b etc). If you hoped that Best Western will help you avoid scammers and rip-offs, bad luck

    4
    « One night stay »

    Spent one night here before flying back to Bangkok, payed around $76-80 Australian for the night . Hotel was lovely and clean/modern bed was nice and soft , first night when we walked into the room the cleaners had forgotten our ammenities I.e soap etc. breakfast was awesome. Slightly on the expensive side for Patong , about a 5 minute walk to Bangla road. Besides that okay for a night or two but wouldn't bother spending such a high rate for Patong

    4
    « Great hotel in perfect location »

    Very clean and modern hotel in an ideal location. Situated close to Banglawalk and Patong beach, but away from the noise (request room at back of hotel to be sure). Breakfast is very good, great choice of hot and cold food including Thai options. Staff very friendly and helpful. This was a very last minute booking for me and was pleasantly surprised with the hotel.

    4
    « Nice hotel in perfect location »

    Clean, very nice hotel in perfect location in city centre. Good value. Swimming pool and fitness free. Good breakfast, nice staff. If you want late checked-out you have to pay THB1000. Nice prices in bar.

  • 4
    « Best in the East »

    Our room was a reasonable size, comfortable with good air conditioning...which is essential in 40+ degree heat. The staff were helpful and spoke English well. The hotel is within striking distance of Bangla Road (approx. 400m) and Patong Beach (approx. 800m)!

    3
    « Good location but noisy in the night »

    The room was ok,free wi-fi,good breakfast,but very noisy in the night,from the road traffic.Good staff at front desk.The hotel is at 15 minutes walking distance from the beach,5 minutes from a mall and a lot of good restaurants.

    4
    « Excellent staff , very very clean, very convenient area, close to everywhere, »

    This hotel is a rising star with a very nice and professional staff, extremely clean, without forgetting its excellent quality /prices restaurant Mana !!! The rooms are very comfortable, brand new, and high speed Internet ! Well equipped gym with a nice view

    5
    « Top hotel »

    Loved my stay here , so clean and comfortable with an excellent rooftop area with pool,drinks and food. The staff are so helpful and are happy to help all the time. This hotel is in a excellent location just off the Main Street in patong.

    3
    « Just a clean Room with breakfast »

    Do not expect any hotel service outside a clean room and breakfast unless you are here with a tour operator. No concierge desk, front desk is polite but cannot assit due to language barrier and over priced airport shuttle service.

    5
    « Excellent service, awesome room, awesome wedding and very happy! »

    We stayed at BW Patong for 5 nights and it was an amazing experience. From checking in to checking out the service was amazing. The breakfast is perfect and has variety from an egg station to buffet style, curries, sausages, ham, fruits,juices,coffee/tea and the banana bread is to die for! Everything's clean and tidy, well set up and compared to the other hotels we've stayed at this one had the best variety and staff in their restaurant. Then there's the room: It's new, it's bright, it's super clean/cozy/comfortable, the washroom and shower are perfect.it was so nice to come back from a long salty day and step into that room. There's also a small balcony to get some fresh air! There's a bar fridge and snacks too. The closet is huge and clean with a safe! Pool area: just unreal! It's beautiful and romantic. The pool is clean and just peaceful. There's a bar up there also to have a few drinks. Last but not least, the GM and STAFF: Jay, your staff...all the managers, front desk agents, Bell boys.... All of you were just great. We don't even know how to thank you for what you did for us. The fact that you gave us your rooftop to get married on was a blessing. All of our family and Friends love the space and think it looks beautiful and it really did. We really wish you could have been there to see the inaugural wedding at your hotel. If or when we come back, there's no question.... We will be staying with you guys again. Tell Ice and Pinky we miss them also. I'll be sending everyone I know to stay with you all, so please take care of them like you did with us! By far, the best Best Western we've ever stayed at! Thanks again!

    4
    « Good value for money »

    I really enjoyed this place. location was two blocks south of the beach but realistically only a 7min walk from it. My husband and I arrived here unexpectedly as our original accomodation had been a disaster. We were originally told there was no rooms available however thanks to TripAdvisor we managed to get one and at the humble price of $102 aud including breakfast for a room on the 6th floor. The hotel is open and spacious, it really feels like your on holiday the minute you walk through. The Gorgeous big bay Beverley edge mirrors, white Venetian wooden bifolds, transparent ghost replica chairs and man made ponds with fish all add to the luxury and make this place beautiful. Not to mention breakfast was a delight. Omelette station was great, a choice of three cereal, three juice, fruit, and an array of eastern dishes to help conquer any appetite. However in saying that we did order a few drinks and chips at the pool area upstairs and was a little disappointed. A) there was no music or vibe and b) when we did order the drinks and food it took (on several occasions) at least 15minutes to 30minutes to arrive, even for a simple water. . I would hope these two things do change as its really the only negative. The pool area itself was wonderful. Not to big and well thought through with banana lounges table and chairs as well as lounge beds. The pool was clean and the view of both the mountains and hustling Patong was intriguing. I found myself coming up here to relax often, and thanks to the perfect wether got a great tan :) The rooms were a delight. Not to big but big enough. To was also big enough and was encapsulated in nice moulding giving that extra bit of detail to the room. Very lux satin curtains not allowing a peep of light in wich is perfect for those big nights out. Shower was nice and big with good pressure! This is one of the big ones for me and is definetly one of the better showers I have used whilst staying in Patong (eight trip). Aircon was great. Bed was great. Pillows were fluffy and head comfortable sank in. Room was immaculately clean and to be frank I can't fault any of it. Staff were wonderful and have a storage department to store baggage etc for when you checkout of the rooms but have to wait around due to flight times. I love this as its secure. Luggage and valuable aren't having to be hoisted around or left in clear view in the middle of the lobby. Would definetly stay here again and I hope to sometime soon Safe travels G

    4
    « Great hotel to be in the middle of everything »

    Me and my family booked 2 rooms for 11 nights in this hotel (we're on our 7th night as of today). Hotel has a great location for night life, spa, shopping, beach. Breakfast is also okay for the price we paid. We did not have a problem upon check in- we arrived late around 11pm on our first night and in about 5 min. We were on our way to our rooms. We rented a car for 3 days and one of the staff (i will update with her name later) at the restaurant was very helpful. She gave us suggestions of places to see and tips on the nice beach clubs to go to in the evenings. Her english is also very good so we had no trouble with communication. Another staff also assisted us in getting tickets to Fantasea- an amazing show to watch if you're in Phuket. Most of the staff rendered great service, even the singer at the restaurant sang our requested songs! The problem we encountered happened today as guests next door checked in yesterday and were very noisy to the point of shouting in the middle of the night which kept us awake til about 3am. They also resumed on being very noisy at around 6 am! We thought we will speak to reception about it and request for a room transfer. The receptionist we spoke to at that time had a very hard time in communicating with us as her english was limited, which can be very frustrating for the guests. We managed to find out in the end that the loud guests will be checking out tomorrow so we thought we will endure it for another night. Oh well... I suggest that since the Best Western is a big chain of hotels, management should make sure the staff- especially in reception, should speak good English as they are the front people who directly communicate with the guests all the time! We ended up telling her to forget about our issue as we were getting frustrated and went back to our rooms. My overall review is this hotel is a good place to stay if you want to be in the centre of activities without spending too much.

    5
    « 2 nite stay »

    a great hotel to stay nice and central for beach,bangla road and shopping centre. lovely decor white mostly ,very modern looking ,rooms were fab and comfy. the pool on roof top was great and had a great view. breakfast buffet was fine . however if you could not keep your room on for late checkout there was no room available to shower and change,.we were told we could use shower on rooftop at pool...???? it was open air and in view of bathers ...we did use the toilets there and washed in sink and changed thou ...so be advised .all in all quite a good hotel still .

    4
    « Great location »

    The location for the price of this hotel is pretty good. Rooms are clean and quiet. The location is awesome though. You are close to all the shopping, kickboxing, and nightlife. The hotel staff can assist with any tours you might be interested in.

  • 3
    « One night stay »

    Was a one night stay before going on a liveaboard dive trip but everything was good... and closeby. Can't really comment much from here on but staff were very friendly and my bed was good and the room was clean. They make superb watermelon juices

    3
    « Average Hotel in High End Area »

    I had stayed in Best Western in Tianjin and I found that Tianjin Best Western was better than the Best Western Hotel in Patong in several areas. The queen bed size is quite small as the room was small too. There were no separator between the shower area and the rest of washroom and the whole washroom was wet after I had shower. The choice of food during breakfast was limited. We stayed 3 days in the hotel and we hang on no disturb board on the door when went out; somehow, the cleaner still came in to clean the room. We accepted the cleaner rudeness; somehow, the cleaner did not refill back the clean towels and toiletries! I called the operator to ask for the clean towels and toiletries refill; somehow, I was sent 2 blue color towels only and I told the boy that I needed toiletries refill too, but the boy did not come back. After waiting for more than an hour, I realized something was amiss and I checked the towels and found that I was offered swimming pool towels instead of the room towels. I took the blue towels and went down to the receptionist and talked to her in English slowly and then she understood my issues and she asked the boy to send me all the refill. I understood that Thai English was not that good because I did have Thai colleagues, somehow, I would expect good English command for the phone operator of International brand Hotel. At the end of the day, I found that the hotel was only good value for the location as It was near to Junceylon and local market.

    3
    « Not Good Not Bad »

    I had to wait for 2 hours to check inn besides putting on a request prior at the time of booking. Secondly I moved here from another hotel in bangkok. I was not hoping anything great but u cannot sleep at night as there is no sound proofing. People go and come on odd hours and u get disturbed. Good hotel on budget. Staff keep on smiling and do everything to help you. All in all it would have been a better place for me to stay given the name behind

    1
    « Do not stay if u want a good nights sleep »

    Tour operators use this hotel so guests are shouting and screaming in the corridors to communicate between rooms. There is no sound proofing at all. You can hear everything in the next room and I mean everything ! The beds are too hard for most Europeans. There are no English channels on the TV. I guess this hotel is marketed for the Chinese clientele. So unless your are from an asian country I would definitely never stay here. If you complain at reception about the noise they just shrug their shoulders. I guess the Chinese market is far more important to them than one two visitors from Europe .

    3
    « Average, Value for Money »

    Check-in was very slow. Staff needs more training to handle check-in. It took over 45 minutes to check-in 6 rooms. Location is excellent. All happening places are within walking distance. Plenty of Restaurants & Bars in the vicinity.

    4
    « Good value hotel »

    For the price we paid this is a very clean hotel, nice n friendly staff, good shower, clean bathroom n good spread of breakfast. Not by the beach as we were going to all the islands anyway via package boat tour. Within walking distance to the mall n fish market but we end eating at the hotel bbq buffet as it is far cheaper than eating outside.

    4
    « Modern hotel near to all sites »

    The staff were very friendly and helpful. The hotel is situated walking distance to all attractions like Bangla Road, Patong Beach and Jungceylon mall. The hotel is clean and modern and lovely to stay in. The pool area was the main attraction and we spent many a hot, lazy afternoon there. The breakfast is worth taking it does change and there are western options as that is all I could eat.

    4
    « Quick stay! »

    Great stay, right in the middle of the action and very close to the beach. The hôtel was great with all the ameneties you need. Good WI-FI connection, nice pool and gym. The breakfast was very good and well worth to take it. My only semi negative comment is that the staff could be be a little more bilingual. A special thanks to the GM, Jay Penno, who went out of his way to help us arrange our last minute transportation to Krabi. Thanks again!

    4
    « Great Location Smiling Staff »

    Just a few minutes walking distance to Jungceylon mall (the food bazaar on the ground floor is a nice air conditioned alternative to night market but closes around 9.00) and the night market with various food stalls. New property with nice clean rooms and a rooftop pool and a basic mini-gym. Good value for money. Especially if you go on day trips, in my case scuba diving, and do not spend much time in the hotel. Front office staff, always smiling and welcoming. Also was quite happy with the housekeeping. Very thoughtful and considered. At the end you get what you pay for. So do not expect 5-Star offerings. I just love Thailand and the staff I had interaction with was always smiling and helpful.

    4
    « Service standards were under par. »

    While this hotel ticks a number of boxes, especially location just up the road from Jungceylon, the service standards were below par for Best Western. The check in was not very smooth. The off street parking was great. The room was clean and the bed was great. The servicing of the room was an issue with the rubbish bins not being emptied despite them being full. One issue was the staff were not as friendly as you come to expect in Thailand. Small issues and would consider staying here again as the price point is very good for Patong.

  • 5
    « highly reccomended (great location) »

    This is my 6th time to Patong and as far as value for money goes the Best Western has been the best hotel I have stayed at so far. We originally stayed for 6 nights and then went to cape panwa for 3 night and had 2 nights after that which were unbooked, we decided to stay at the Best Western again as we were so happy from our first experience. We were looked after from the time we arrived until the time we left. Couldn't ask for a better location, walking distance to beach and the heart of patong which saves a surprising amount of money on tuk tuk's and taxis. Breakfast was great and rooms were spacious and always cleaned well. Will definitely be coming back!!!

    3
    « Am I in the wrong place or something? »

    I'm staying at the hotel at the moment with my family. These are the last few days of what has been a wonderful couple of weeks exploring Thailand. We came to finish it off in Phuket because it's a place we all love. I booked this a long time ago based on reviews from TripAdvisor. I hoped for 2 rooms side by side for my family to be near each other but we are 1/2 way down the corridor from each other which is ok but not my preference. I don't expect much from hotels but I do hope for a peaceful time and a good night sleep. That didn't happen. There are people coming and going at all hours of the night, calling out, slamming doors etc and there is a building going up across the road and loud noise from early morning. After having a lovely shower I grabbed my towel to dry and found it was ripped and dirty (see photo) It's just not good standards. When booking rooms I always look for wifi, pool, breakfast. Unfortunately this time I must have rushed the booking and forgot to book breakfast. I was told it would be an extra 300baht per person. That's 1500baht a day. My 5 year old only eats a piece of toast and slice of watermelon. I'm not paying 300baht for that. This is our 3rd time in Patong. Our first time at this hotel and I would recommend to others to look elsewhere.

    4
    « 11 Nights in Patong »

    My fiancée and I stayed here for 11 nights for Christmas and New Years 15/16. The rooms were clean and spacious. The breakfast was also good but for you bacon lovers there is none. The service varied from the different parts in the hotel. The lady that greeted us for breakfast was always lovely and reception were helpful. The pool bar (not the pool) was the biggest let down with drinks taking forever to be made even during non happy hours because only one staff member works it. For future the hotel should have the pool area open New Year's Eve that was also a shame as it would've been great viewpoint for the fireworks. We paid less then $90 AUD a night which was great value and that included breakfast. If it was my first time to Patong I would definitely stay here as the location is great. Overall good budget hotel that gets the job done but could be better in regards to service.

    5
    « nice place to stay »

    This is a fairly new hotel so is fresh and modern. Room size was good, there was a small (stocked bar) fridge and tea and coffee making facilities (real milk would have been nice instead of creamer powder.. we just bought some from the family mart a couple of doors down the road). Nice modern bathroom with rainfall shower, soft close toilet seat and shower/conditioner and beautifully scented bodywash supplied, (some lotion would be a nice touch). The rooftop pool and bar were very nice.. unfortunately the spa wasn't working for the last few days we were there and the barman was very friendly and helpful, trying to find out when it would be fixed for us ..Wifi was great all over the property.. our room.. the pool.. and down in the lounge/bar and lobby... did not drop out once. Reception staff friendly and helpful and when we were without towels a quick call to them and they were delivered within minutes. Requests for extra coffee and tea and toilet paper were also dealt with promptly. We ate breakfast in the restaurant once and there was plenty to choose from. The hotel is on a busy road but street noise did not affect us, we were on 7th floor overlooking the lovely pool next door. We didn't find noise from other guests to be a problem either. It is 3 minutes walk to Banzaan Markets, 4 to Muay Thai Stadium and Tiger Bar, 5 to Jungceylon shopping centre, 10 to Bangla Rd and 15 to the beach. The Indian pancake cart out the front in the evening is great... yummy banana and chocolate pancakes with condensed milk. I would definitely stay here again. The one thing I can think of to make it better would be more tv channels, especially in English... watching the same news items over and over gets a bit boring.

    5
    « Great! »

    This hotel ticks all boxes. It is quite new & well situated. A short walk to the Jungceylon, Bangla Road, shops and beach. The hotel also has a magnificent roof top pool and bar with fantastic views over Patong to the sea. Great for watching those New Year fireworks! There is also a Gymnasium and a great restaurant with a large breakfast buffet. Well appointed rooms & friendly staff top off a great hotel!

    5
    « Great Western Patong »

    Great Location, nice pool area, clean rooms with all you need... But first of all, very friendly staff all around the hotel. Special wanna mention housekeeping lady on 7th floor.Very charming, smiling, always helpful. but same with reception staff, bellboys , restaurant and kitchen team. really feeling a warm welcome every time I enter. Surely not my last stay

    4
    « Awesome place! »

    Great service, staffs were very helpful! The pool area was amazing! The rooms are quite good. Area is easily accessible, my best memory is that Front Desk Manager helped me out after my unfortunate event at D Varee. Looking forward to Best Western in Bangkok tomorrow. Thank you guys, please keep it up!

    4
    « Amazing Hotel and Location »

    Back to Best western Hotels. We stayed here for 5 days over New Years. As usual this hotel Chain is absolutely clean with nice comfortable rooms and good breakfast. The house keeping and front office always ready to help with a warm smile. The hotel is well located with all the things such as Bars, Pubs, Restaurants, Tattoo shops, 7 Eleven and family Mart shops, plenty of fruit vendors and massage parlors and all types of reasonably priced restaurants around. Bikes on hire and taxis available jus outside the hotel. The Gala New Years Dinner at the hotel was fun and exciting with a lot of prizes given away to guests with some fabulous music. The popular JUNG CEYLON shopping Mall with Robinson's, BIG C extra, an Cine-max and plenty of other shops is just a 10 minutes walk from the hotel. Another 2-5 minutes walk away is the Bangla Street Walking Party Road and the Patong Beach.

    3
    « 6 Night Stay »

    The good was the price paid for room including breakfast being a best western card holder I decided to try this hotel over xmas. The room size I only consider as being fair the bed for my liking too hard aimed at asian clientele. The buffet breakfast was definitely not the best as there was no real choice for westerners apart from the complimentary egg station again aimed at asian clientele. This is a boutique hotel with a lap infinity pool at the top of the 7th floor with a working bar from 11a - 7p. Due to the space restrictions the rooftop has 9 banana lounges and 5 cabanas yet at any one time there really wasn't room as these were taken by 9a. On two occasions there were no towels available and either had to go to the front desk or await them to arrive. I was disappointed with this hotel overall it is a place for couples only not families, it is well placed away from the hustle and bustle of Patong Beach being the 3rd road back from the beach and within 3 min walk of Jungceylon shopping centre. I rate it a 3.5 maybe a 4 star depending on your personal choice. Disappointed that I was asked to pay $2 for some ice. Best Western had a chance to hit the mark but in my view just missed. The room we were in 509 had paintwork peeling off the bathroom wall and door and rust at bottom of doorway. The bathroom was quite small the shower is a good size taking up over half the whole bath room with a good size shower head and pressure. Air conditioning worked well. Room wifi was very poor reception and kept disconnecting. I have stayed at better Best Western hotels but for the price did the job over xmas.

    2
    « Give this a place a miss if you are here to rest. »

    If you want a hotel with a nice rain shower, good air conditioner, good location, then this is the hotel for you, no problems with that, but that's where the good things end. I have been to Patong 4 times now and have enjoyed my time because of the places i have stayed at, with this place i actually could not wait to leave, i had booked 6 nights and i was ready to leave by the second night, if it wasn't for my dental appointments keeping me in Patong I would have left earlier. To start with I booked a city view and it was confirmed on the booking, i got a view of the opposite hotel, ok that's not a reason to whinge, i didn't care that much. When i checked in to the room I found the bed to be really hard so I went downstairs to see if i could have a different room with a softer bed, i was told no i couldn't because all the beds were the same and the best they could do was to send someone up to the room and put extra sheets on the bed to make it softer, ok no problems with that, well no matter how many extra sheets they put the bed was still very hard, after the second night i actually couldn't sleep properly, the next 4 nights were really hard to sleep comfortably, They advertise free Wifi, well if you want to use your wifi make sure that you ask for a bed in the lobby because that's the only place you will be able to use your wifi, every time you return to your room you will have to log back in, it takes about 5 minutes before it starts to work ,when it stops you will have to log out and log back in again, if you are lucky you might get a few minutes, i found that if you were in the bathroom you might get 5 minutes , so I would have to go down to the lobby to use it, oh and good luck finding a seat down there because every body else is down there using their phones, i guess their wifi in their rooms were the same. The security guards at the front need a lesson on customer service, the gentleman during the day doesn't even acknowledge you, I said good morning to him twice , didn't even get a response, he just looked away,and he always has this glum sullen look on his face like he doesn't want to be there, the only person that said anything was the porter. The first person people see when they come to the hotel is the guard at the front and if he is going to greet them with that look on his face well that's not a good start. This a customer based industry and if you don't treat your customers with a bit of friendliness then you shouldn't be there. Now to my biggest problem with this place , the TV, yes that's right I said TV. After my dental appointments i wanted to come back to my room, sit , relax and watch a bit of the PREMIUM CHANNELS that were promised on my booking, maybe watch a movie, catch up on some entertainment news,watch a bit of sport maybe, something to pass the time, well forget it, there is nothing to see here, If you only speak and understand english then the PREMIUM CHANNELS are only 3 channels for you to watch and they are all news, yes thats right NEWS, an American news channel, ALJEZZERA, and a Hong Kong based news channel that is in english, there are 19 channels all up , the rest are in Chinese, French, Italian, and Thai,.Now how many times can you watch the news, same stories all day, started getting depressed watching TV because all they could talk about was all the wars happening around the world, I became an expert on the news in 3 days, that's not how i like to relax, I was getting bored sitting in my room, I didn't want to be there anymore, not a good way to spend your time recovering. so for the last three days I would go down to the lobby to watch youtube, yes youtube, only way i could pass the time. It is disappointing that a chain like Best Western can not spend a bit of extra money on a TV package that can accomodate their guests . To add to my disappointment I emailed the Manager at the hotel with my concerns only to receive an automated response that he will be away from the office from the 20th to the 24th of October on business, I sent him the email on the 23rd of December, I think he should have been back by then, so I sent him another one on the 25th of December but i got no response,I think that was his way of saying bad luck mate, live with it and stop complaining, the funny thing is when when i checked out I asked the lady at the front desk if the manager was here she hesitated and then said yes he was here would i like to speak to him, I said no that's ok, It was too late. Please Mr manager do not reply to this review with I am sorry that you didn't enjoy your stay at my hotel, please email me and we can sort it out, please don't patronize me by doing that. Now Patong is a place that is driven by tourists, hotels, restaurants , bars all make their money from tourists , they don't rely on repeat business so they don't care about you coming back because if you don't someone else will, but no matter what the case is you are in a customer based industry, and competition is huge in Patong, it is your aim to please your customers no matter what, but maybe that's is just me. My biggest annoyance is bad customer service and when i get it i let you and everybody know, and when i get good service then i also let you and everybody know. To sum up this hotel, if you are there to go out all day from morning till late evening and have no interest in spending any time in your room except to sleep( on a hard bed ) and shower, then this is a great place to do so,it is a clean modern hotel, but if you are there to relax and enjoy a comfortable stay, then there are a lot of hotels in the area that you will be happier at and at a cheaper rate.

  • 5
    « Amazing Hospality...Really Best Hotel »

    I would Like to Thank to the Entire Staff of Best Western Hotel for Amazing Hospitality...Very Friendly Staff...SuperbLocation...Very Close to Shopping Mall,Beach ,Walking Street and other nearby attractions....General Manager is also a Very Friendly person and Down to Earth....Will Come back again with Entire Family....Thanks Best Western..

    4
    « Good hotel »

    Nice, quiet and comfortable hotel located just outside the busy and loud downtown (right next the biggest shopping mall, 3 minutes walk from Bangla Road, 5 minutes from the beach). Big enough rooms with tiny balcony, free wifi, flat screen, free safe. Small panoramic swimming pool on the roof with bar.

    5
    « Great Hotel - Would book again. »

    Travelled with a group of 14 and the hotel was very accommodating to allow us to change rooms to connecting rooms and was very patient as the check in process took some time. Was dining at the restaurant opposite the hotel and a family member tried to borrow as many umbrellas as she could from the staff as we did not have any on us and there were many elderly with us but the staff was very suspicious - they thought we were going to take the umbrellas to sell i suppose? Ordered lunch by the pool and the service was good and the food is nice, the portion size was a little smaller than expected but still somewhat filling nonetheless. The hotel is a short walk from Patong Beach but a long drive from Phuket International Airport. Elderly got carsick after a while. The spa next to the hotel is very good - a must try. Had a great experience there.

    5
    « Nice place to stay. »

    I enjoyed resting at this hotel between diving trips, and again after a second trip waiting to take a flight north to Bangkok. The staff is very helpful and responsive to the guests' needs and they go out of their way to be helpful. The restaurant is well staffed and serves very good food, and the rooms are clean and comfortable. The wifi is fast and free. I'd be happy to stay here again.

    4
    « Good stay »

    This hotel is located to the parallel road of Patong beach or the Bangalow road. Nice stay. Good room service and staff service with a nice local cuisine dishes served at the restaurant. Room was neat with enough space around and not cramped. But not great view from the hotel balcony. It has a rooftop pool.

    4
    « Nice but could be better! »

    We stayed in this hotel for 8 nights and here's what I feel. The good: Service ? Some of the staffs displayed exceptional service. Would like to give a special shout out to Pakru (the porter), Pasika (from the restaurant during breakfast) and Ice (from the front office). Pakru is one of the nicest service staff I have ever met. He was sincere when he was interacting with the guests. He will make an effort to greet and acknowledge us everytime we get back to the hotel. My son looked forward to seeing him at the end of the day. We were actually very sad on our last night as we know that it will be in another year's time before we can meet this wonderful man again. Pasika was also another staff who left a deep impression. She has a smile on her face, even when she's helping to clear the tables. And she's very pretty! They will be the reason to return to this hotel when we visit Phuket again. Location ? Very convenient because it is surrounded by restaurants, mini-marts and is within 3mins walk from Jungceylon. Yet, it is away from the main crowd and is not as crazy/ complicated as compared to the stretch that is nearer to Patong beach. Facilities ? The swimming pool was not as big as I pictured but it was nice enough for us. It has a pool bar and there will be 1-for-1 offer during happy hours. You can also get pool towels from the bar. There was also a small gym next to the pool. Both were clean and we would spend like 2-3 hours a day, just soaking/ lazing by the pool. The average and the could-be-better: Room ? The room was smaller than expected, but it could be because we added an extra single bed. The toilet and the shower area were of reasonable size. The water pressure was really strong and we appreciate that! The rain shower was really nice. Clean bath and face towels were given daily. Shampoo and shower gel were also provided. But we would love to have more toiletries such as cotton bud etc. There will also be 2 - 3 bottles of water (depending on the number of pax staying) provided for free daily. The room for more improvement would be that the hotel is catered more for tour groups. Our room was right in the middle of the hallway, and we encountered 2 tour groups throughout our stay. The hotel should improve on the soundproofing of rooms. I was kept awake for a few nights/ woken up at 6am due to the group talking/shouting along the corridor. Alternatively, the hotel could place non tour group guests on separate floors and I believe that could solve the problem as well. I placed the do not disturb sign outside my door but someone tried to open my room door at 6am. Luckily the door was latched. And if you prefer a more peaceful atmosphere during breakfast, do go after 9am. Breakfast ? They could do with more changes as they would have almost the same food everyday. Scambled eggs, chicken sausage, ham, fried rice etc. I would go back to this hotel again. Will just request to be away from the tour groups and all will be fine. And of course, making sure that Pakru is still working there!

    5
    « Very nice hotel »

    Great hotel in an excellent location that caters for all whatever your travelling needs are. very nice spacious rooms, great facilities, fitness centre, restaurant, & off coarse the roof top pool. extremely friendly staff happy to help with all needs & information on what to do. Overall my stay at the Best Western sent me home feeling relaxed & feeling like i'd had a real worry free holiday.

    5
    « Nice Hotel »

    I am staying at this hotel for 4 night with my bikers friend...and this is my 3rd time in BW...This hotel is blessed with nice location right in the middle of the most active area of Phuket, a small walk to Bangla Road,Junceylon Mall,Banzaan Market.Although beach is a 5 min drive, but lots of action is around this area.The hotel also have a spacious,modern design and very clean rooms.The staff is kind & very helpfull. 5 Star for the great Best Western Patong Beach Hotel and The Management Team. Thumbs UP??????

    5
    « True to its Best! »

    The hotel is strategically located in Patong Beach.. It's near the beach, the night strip, night food market, shopping mall and other establishments. The rooms very nice and the beds are very comfortable. Breakfast is good, although on our second day, they ran out of other dishes even though it is still far from 11 o'clock am. I think it was miscalculation of the amount of food to be served. Anyways, me and my friends enjoyed the food! We also enjoyed the roof deck pool and the wifi connection is strong. In general, we had a very pleasant stay here in Best Western Patong.

    5
    « Nice Hotel »

    Great place to stay with everything that you would need nearby great shopping mall and great restaurants. Staff very helpful and always willing to please, front office staff a stand out and always smiling

  • 2
    « Budget hotel....lacking decent rooms, service & wifi. »

    The pictures of this budget hotel look great. Unfortunately reality is very different. 'Superior with City View' = Twin beds pushed together, made up of 2 sheets with a break in the middle, the room reeking of stale cigarettes & the 'city' view being the building site next door which was very noisy early & throughout the day. We had a delightful surprise when a member of staff let themselves briskly into our room unannounced & without knocking first. Nice touch to ensure we always bolted the door after that. Staff were generally unwelcoming & inattentive. However I have nothing but praise for the pool staff & hotel guards, I always found them courteous & happy. Free wifi, but very poor reception in most areas & necessary to frequently re-log in. Make sure you don't receive a room anywhere near the lifts, this hotel has the loudest lift alerts known to man. Would I return? No.

    3
    « Is there a manager there ? »

    This hotel had pros and cons for me Pros *it's brand new and looks perfect the rooms are very new clean and it's reasonable * the restaurant, breakfast was really good really enjoyed the pancake machine. *location it's perfect right near shopping centre main strip and short walk to beach. Cons* the rooms are paper thin I could hear people just talking next door and lots of door slamming, also I was very disappointed that the room next door at 2am bought back to "ladies" with them, which worries me about the hotel security, this caused me to have the worse night sleep. In the morning reception did move me but there English is slow and im not totally sure they knew what I was complaining about u asked to speak to a manager as was worried to stay here alone longer but they moved me anyway it was better. * with the paper thin rooms be prepared to be woke up by the lift noise and cleaners early *Also the hotel has a lovely restaurant bar at the front it was dead, I think I saw one table full. Maybe u should offer to hotel guests at discount to get busy would have been nice if was in use, maybe made the hotel more welcoming Also crossing the road is an accident waiting to happen and u have to go get to everything if was my hotel I would have someone helping The laundry was ridiculous prices so didn't use, wen u have someone charging 50 Baht 1kg across the the road

    5
    « Beautiful hotel »

    We originally booked one night with best western patong beach, after the one night we decided to stay for a week. This was one of 15 hotel/ resorts we stayed at while in Thailand and I must say the nicest. All staff were very friendly and the General manager Mr Jay Penno made our stay that much better, asking several times how our stay is and if there was anything he could do to make it better. Overall very pleased with everything, only downside was pool area was a little crowded but very nice view from rooftop pool and beach is just down the alley. Would definetly recommend anyone and everyone to stay here. Beautiful hotel with great prices.

    4
    « Comfort Stay Good Location »

    Spacious room, comfortable bed, location near shopping mall and restaurants, free wifi, free parking, hotel is very clean, staff is friendly. Connecting rooms available as such, suitable for family. hotel also assisted with booking of day tour and shows.

    5
    « Nice comfortable stay right in the high street »

    This hotel is blessed with nice location right in the middle of most active area of Phuket, a small walk to Bangla road, you can easily rent a two wheeler nearby and visit make multiple trips to beach. Although beach is a 5 min drive, but lots of action around this area. Nice layout of food, not too many options for vegetarians though... Good & helpful staff and hospitality...

    5
    « Lovely stay »

    Stayed with 4 friends in 3 different rooms. Had a lovely stay and would recommend. Very clean rooms and prompt service. Staff were very friendly, although i dont recommend having food in their restaurant unless it's inconvenient to go elsewhere. Take in mind my stay was right before the holidays so maybe thats why everything was top notch except for the restaurant.

    5
    « First class service »

    Great experience,we booked this hotel through groupon deal and the hotel is pretty new,rooms are spotless with good centralised aircon,bathroom is spacious and kept clean every day by the housekeeping team.There is a rainwater shower and toiletries would be added everyday.There is a balcony too but we seldom opened the windows as there is a construction going onto the right side of the hotel.It is a good 8-10 min walk to the beach and away from all the noise.It is close to many good restaurants and spas and 2 min walk to the banzaan market where streetfood stalls would be opened at night.The staff are extremely friendly and reachable at all times.They go over and beyond to make us happy.Breakfast buffet was always tasty.Local food was always included and kept changing everyday.We had cashew chicken one of the days and was one of the best. Wifi reception was good.Rooftop pool was clean and the view was great.There is a gym as well as bar beside the pool.We stayed at 7th floor and all these were easily accessible to us.

    2
    « poor »

    poor house keeping, poor breakast, poor overall service! this review needs to be over 200 letters, but the word poor is only 4 letters! what a joke! lets talk about the weather? hotel at night time also noisy.cant have a good sleep.

    5
    « Best Western, always my best experience in Thailand ! »

    In Patong, there are many hotels, I tried at least 12 different hotels here. In Patong, follow my advice and my experience: don't go to guesthouses and cheap hotels. This is the best way to sleep very bad and these kind of places are really dirty. With Best Western company, you have the quality assurance of excellent services and bedrooms. And I think I found my second home to the Best Western hotel when I come to Patong. Best Western Hotel in Patong is a great place. Whenever I come to Thailand, I go to the Best Western hotel and I am never disappointed. The staff know how take care of the customer, always friendly, always smiling. I think really this staff is like staff of 5 stars hotels !!. The room is cleaned daily, sheets are always clean (I am very demanding). When I had a question or a concern, the reception staff was always there for me. The hotel is located near the heart of the city center but it's still very quiet, even for rooms with city views. Among the positive points of this hotel, there is the rooftop pool is gorgeous and there is also a very nice gym. Perfect for relaxing after a exciting night on Bangla Road. Room photos do not lie. In the real, rooms are the same as the photos: spacious (even the shower is very large), fully equipped, flat tv screen, wi-fi works very well and very fast unlike what I have read here. I was very surprised by the luxury aspect of my bedroom whereas the price is not at all expensive. In short, I recommend a lot this place to Patong, you can book over there without fear. JP Lepileur (french customer)

    5
    « Value for money »

    I'm currently staying now in the hotel with a superior double room. The room is lovely with a modern design and very clean. The bathroom so spacious and most importantly well maintained by the house keeping people as they make sure that they clean it everyday. Me and my husband are enjoying their breathing view at the poolside and the gym at the rooftop. I love the way that they play music and serve drinks beside the pool (not complimentary) but its affordable and cheap and they have promotion anyway. They have very accommodating staff whenever you need something they promptly address your needs and even extend their help to you. Very good customer service!!! The hotel has the best location just 5 to 10 minutes walk away to the Patong beach. Near the Jungceylon Mall just 3mins walk. Near the famous Bangla road. Near the Banzaan Market just 2 mins walk where you can buy fresh seafoods in a much cheaper price (ask for discounts) then after just go the 2nd floor of the market you will see lots of restaurants and ask them to cook it for you. They are charging much cheaper than the other restaurants. Just 2 mins away you will find a Spa for Thai massage they charge us only 300 THB very cheap some they charge you 500 THB. We had the best Thai massage so relaxing and we will go back again today to have another one :-) I love their breakfast with a lot of variety. The only negating thing we notice that sometimes wifi in the room is not good they should improve more to this but they have Internet corner just beside the reception. In general we enjoy our 8 days stay at this hotel and will definitely recommend this hotel. In my opinion it should be a 4 star hotel not 3 star.

  • 5
    « Great Hotel »

    Great experience, perfect location, extremely helpful staff who will go above and beyond. Highly recommended. Rooftop pool with gym was a real highlight, nightly music and food and drink offers too. Hard to beat

    4
    « Good stay »

    Good stay in this hotel, no disappointment, no surprise, a generally good hotel. Still very new as it opened during 2014. Room size is just nice for a short stay. Strong aircon, good water pressure in bathroom. WIFI is hardly connected during night time. Our room facing an empty land with construction going on, no view at all so we dont bother to stand at balcony nor open the curtain. Location is not bad, 5 minutes to Juncelyon mall and maybe 8 -10 minutes to Bangla street. Breakfast choices are quite alot, the food quality is average only. Some downside: One of the pillow sheet cover is dirty with footstep print on it.. our shower room's is flooded because of slow flowing of water into the drain, probably it is choked, HOWEVER, we called the maintenance team and they solved it fast and perfectly, even help to dry up the shower room to look clean! Good job!

    5
    « Home away from home »

    One of the nicest places i have stayed in Thailand the staff are do friendly even met the manager at breakfast one morning such a friendly and approachable person. The downstairs restaurant was a great place to sit and have a cold beer and watch the hustle snd bustle pass you by short walk to everything you need including a great shopping centre. Rooms are well kept and cleaned every day rooftop pool is great and surprisingly quiet considering how close you are to all the action. Would highly recommend to anyone.

    4
    « Nice & clean »

    5 minutes walking to Fresh market, Patong beach & Jungceylon mall, mom & pa shop..., so it's quite convinient location. Very easy to find food at neigbourhood. The hotel room & toilet are very clean, the Aircon very cold. Breakfast delicious with different buffet variation daily. All the staff are very polite & warm. One thing need improvement: I wish there are some TV channel variation with English language, such as FOX or Star Movie.

    4
    « Excellent property »

    Great room. clean and safe. wonderful manager...i forgot my locker password and had my flight early morning..manager actually came at like 1 am in the night to help me with opening the locker. that was really commendable. it quite near to patong beach so that excellent. for indians, there is badshah restaurant just across the road..

    4
    « Lovely stay overall & well priced »

    Location-wise it's central to everything in Patong. A one minute walk away from the Bazzan which sells fresh fruit, veges & seafood during the day & turns into a bustling night market at night. A two minute walk away from Central Festival mall which is beautiful & big. A five minute walk from Banglar Rd & a ten minute walk from the beach. It's also right across the road from a range of transport vendors (taxis & tuktuks), various restaurants, shops & laundering services (which you can use instead of the hotel which is exorbitantly expensive). I got a cheap deal on Groupon for 1 week in this hotel & was surprised to see how new the hotel & it's amenities were. They allowed me to check in early which was nice of them. At the lower end of the price spectrum, you will find yourself in a rather small sized room. Whilst not spacious, it came with a classy modern decor, a comfortable double bed & a decent sized bathroom complete with a large rainfall shower. If you stay up on the upper floors it is also very quiet, you can hardly hear any of the noise on the busy streets below. The top level pool is beautiful & overlooks the chaos of Patong. You can also use the gym there which has the basic equipment you would expect. Complimentary water gets delivered to your door daily by outrageously friendly & helpful cleaning staff who also clean your room impeccably whilst you're out for the day. My stay came with daily complimentary breakfast which was delicious & varied, plus of course, like with most of Thailand I always had free access to fast WIFI. It was a great place to stay with only a few annoyances... For example, it seemed like each staff member had their own go to taxi person. There was a situation, when I asked one staff member to call a taxi for me so they called the same guy to pick me up on separate days but when I asked another staff member, they called a different guy. There was also a time when I wanted to travel to the same place but was quoted two separate prices by two different staff members. Make sure you ask around for pricings before you choose which one to get a taxi with so you know you are getting the best deal. That or just organise your own on the internet or take a tuktuk instead which can work out MUCH cheaper. The rooms have free WIFI but every 2 to 3 days they change the password & it logs you out so you have to call reception to get the new one. The cable television is always (if not mostly) for non-English speakers. You would think they would have at least one channel that catered for English speakers. The walls from the rooms to the hallways are not very insulated & they echo! This means if you get someone loud & inconsiderate who bangs their door, shouts or even talks loudly, the sound echoes and you can hear it quite well. I got woken up a few times during my week stay this way. The complimentary breakfast was yummy & varied with it's selection but they never changed the food they served. The whole week I was there, it was always the same fare. This is nice if you're only going to be eating there for a couple of days but you might find yourself going elsewhere if you like variation. All in all though, If I chose to go back to Patong I would definitely stay there again. For me, the pros outweighed the cons.

    5
    « Best Western Patong Beach Hotel : Super - Efficient and Friendly!! »

    Grandma, Daughter and Grand-daughter. Our stay was for 7 nights. From arrival, reception and each moment of our stay, we were welcomed with warm affection. Service - excellent "silver service." Room was beautiful. To the entire management and staff - from your Cape Town, South African guests we say ?????????????? - "thank you very much" We would recommend Best Western Patong Beach Hotel to our friends and the whole world!!

    5
    « Best Hotel with Valueable Price »

    We are booked hotel from October 5-7, 2015 for honeymoon trip. First time stay in here, all staff is very helpful and friendly. In room we received complimentary fruits in first day and decoration is very elegant. The breakfast is very delicious and have variety menu every day. there is have fitness and swimming pool on the roof top and have the city view. I will recommend this hotel for who is visited in Patong and see you next time I will come to here if visit to Patong again. Cons: Staff just need improvement about English language. Thank you and Best Regards,

    3
    « New hotel & great location »

    I suppose its all about the location, Its walking distance to the mall and bangla rd etc, but getting there while crossing the busy stretch of road can be suicide. The hotel is new and very modern and the staffs are wonderful. The room was a decent enough size, with good Air con, although the balcony was super tiny approx 2 foot wide (cant even fit chair) Nice bathroom & shower with good water pressure and enough hot water. The TV channels was very very limited though, I think I only counted 15 that's all. The complimentary Internet, you will be required to log in each time you return to your room, some what an annoyance and the internet was weak & had some stability issues. The bed was hard They had metal contractors working outside @ the hotel as early as 8.30 - 9 am, every morning unless it was raining - cutting steel and grinding and banging metal, you could clearly hear in the room with the sliding doors shut. Breakfast runs in the morning with the Chinese clientele shouting & slamming doors (cant be avoided)

    5
    « Friendly customer service and clean rooms »

    We stayed here in the last week of september 2015 and we absolutely loved our stay. Me and wife are on a honeymoon trip. the management tried their best to make us comfortable on every bit. Likes: - Shower and Pool - Kitchen and amenities - Restaurant is a bit expensive but good food Dislikes: - Tours and transport provided by the hotel are on higher side. Overall a nice and comfortable stay. I would definitely recommend this hotel to anyone.

  • 4
    « Lovely hotel and staff »

    I've back to Phuket and stayed in here again for 9 days. this time i came with my kids. My kids very enjoyed during stayed in there. They loved the pool at the top. There staff very helpful me. When my son is not want go out with me, i just leave him at room and asking reception for take care my son. Thank you for all staff was make my holiday with familys iss great...

    4
    « Great experience »

    We arrived on 17th morning. Requested for an early check in which went smoothly. The location of the hotel is just the place where you want to spend your vacation. 10 mins walk to the beach. Various shopping areas including jungceylon mall at few steps ! Rooms were great for the price. Hotel's roof top swimming pool is just the place where you want to relax.

 

Getting to the hotel ...

All directions
·From: Junceylon Shopping Mall. Turn left from Starbuck inside of Juncylon, then heading straight through Tiger Boxing stadium on the left hand side around 500 metes ·From: Phuket Town From Thepkasatree Thalang Road, turn right through You will see the intersection, go straight to the Central festival, Darasamutr school and go straight until you reach the intersection. For change the access road to Patong. At the T-junction and turn it to the left about 500 meters to reach the hotel. ·From: Phuket Airport From the airport, turn right You will see the intersection, turn left and go straight until you reach the third traffic light, turn right Thepkasatree road. This figure pass through the int...

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