BEST WESTERN InnSuites Phoenix Hotel & Suites,  Phoenix

4.0/5  - based on 808 guest reviews.
1615 E Northern Avenue, 85020-3932, Phoenix, United States - See map
+1 602 997 6285 +1 602 943 1407

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
See more
TripAdvisor Traveler Rating
based on 817 traveler reviews
See more comments >>
Photo gallery :
The BEST WESTERN InnSuites Hotel Phoenix Hotel & Suites. Welcome to the BEST WESTERN InnSuites Phoenix Hotel & Suites, offering easy access to great shopping and attractions in Phoenix or Scottsdale. Our award-winning hotel offers modern, comfortable accommodations along with first-class hotel amenities and the friendliest, family-oriented staff in town, all at an incredible value! The BEST WESTERN InnSuites Phoenix Hotel & Suites is located near Biltmore Fashion Park, Paradise Valley Mall and Downtown Phoenix and Scottsdale business/shopping districts. Hotel guests can enjoy the adjacent Piestewa Peak - Phoenix Mountain Reserve including over 27 miles of hiking/biking trails. For the sports enthusiasts we are centrally located near all spring training baseball fields, US Airways Center, home of the Phoenix Suns and Chase Field home of the Arizona Diamondbacks. For the guest traveling on business/healthcare we are conveniently located near all major central and northern Phoenix business districts with nearby hospitals including John C. Lincoln Health Network, Mayo Clinic, and Phoenix Children's Hospital®. We provide our guests comfortable accommodations equipped with large flat screen TV, high-speed Internet and Cloud 9 Pillow top beds with triple sheeting. Every room also includes a coffee maker, microwave and refrigerator. A complimentary, hot and healthy Arizona breakfast buffet is served daily as well as an evening social hour. Additional hotel amenities include and fitness center, outdoor heated swimming pool and hot tub. There is so much to offer at the Best Western InnSuites Hotel & Suites in Phoenix. Make your reservation today!

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 817 guest reviews
GreenLeader Silver

 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
364
Verygood
 
261
Medium
 
112
Poor
 
47
Horrible
 
33
Business Business 189
Couples Couples 210
Family Family 239
Friends getaway Friends getaway 79
Solo travel Solo travel 70
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN InnSuites Phoenix Hotel & Suites,Phoenix
  • 3
    « Room ok; Skip the breakfast »

    Room was comfortable, especially once we got more pillows and towels, and a good price for two of us. The employees were all friendly and helpful - easily the best thing about the place. I'm not saying the place was bad either. I'm saying the employees were great. The closet isn't deep enough - you can't close the door because the hangers they provide are too wide. The included breakfast isn't worth the trouble - egg beaters (or similar with that icky texture), juice from the dispenser tasted off. I didn't try a waffle because I didn't want to stand next to a hot appliance & wait for it.

    2
    « Thankful to leave with my health »

    The beds were very firm and caused some sleep difficulties. The room appeared clean at first glance but when I got down on the floor to look for a dropped item, I found that the carpet under the dust ruffle and around the nightstand was dirty. The shelf holding the refrigerator had so much dust on it that I could have written in it. Housekeeping did the minimum amount of work needed in our room. The breakfast had the same food choices each day: hash browns, biscuits and sausage gravy, sausages, pre-made scrabbled eggs and waffles you could make yourself. There were also 3 kinds of cold cereal, 2 kinds of bread, fruit and yogurt. Hot food was not available even in the first hour of service. All of the heated food was between warm and room temperature. The juice often was tepid.

    4
    « People make the difference »

    Located in a nice area, the exterior looked very nice with ample parking, but when we checked in our first reaction was negative. Ten people trying to check in with one employee behind the desk. We were impressed how the desk clerk Tim handle each person in the crowd, reassuring them that he would find them a room. Tim tried to contact the housekeeping manager to find out if the rooms were ready without success. People applauded the way Tim handled this overwhelming task. Our room by request was on the second floor, it was large and including the bathroom with a jacuzzi tub, very clean. Our king size bed was very comfortable. The under window air conditioner however was noisy but kept the room comfortable. The room had a nice safety feature, instead of the usual door viewer, it had a 2 way intercom. The social hour from 1700 - 1830 was very well done. Tim found us during the social hour to ask if our room was OK, and apologized for our inconvenience. This courtesy and professionalism is rarely found today. The full breakfast was great, eggs, sausage, good tasting coffee, etc. I notice some BW hotel managers read & respond to the Trip Advisor reviews, not seeing any from Calvin Quick the general manager, I was not surprised not to have received a reply to my email to him about the front desk problems & outstanding performance of Tim.

    4
    « Most enjoyable stay »

    We went down to Phoenix for a quick getaway in the sunshine, and it turned out to be fantastic. The suite we were in was well suited to us, clean and quiet. The staff were all great - very friendly and helpful (we booked in at midnight). We had a noisy air vent, but it was fixed about an hour after we reported it. The pool itself does need a good clean, but that did not deter us from spending a lot of time in and around it. We will definitely visit the Best Western Innsuites again. Thanks for a great weekend.

    4
    « Very clean, nice rooms for the price »

    I stayed here for one night for a wedding anniversary that was at a hall across the street. The rooms were very nice for the price. It was very clean and the front desk was very nice. Not much that close to it to walk to, at least the little I walked around. Definitely need a car, but I was there for just one night. Would recommend.

    3
    « Family vacation »

    Overall the hotel was good. It included a morning breakfast and a social hour with beer/wine and snacks. The pool was average. During our stay there was too much ?chlorine in the water and bleached our swimsuits and irritated our skin. When we complained about the issue they came and checked the levels and said the pool was fine. (i would have to disagree as there had to be too much of something to bleach the swimsuits) Needless to say we did not go in after that! The hotel for the most part was clean but my husband found cigarettes under the bed and a pair of dirty socks behind the dresser. Also, the TV was out one day as they updates the cable and then fuzzy for the remainder of our stay. The location was central to everything but really lacked any restaurants in the area. The closest restaurant was 1 mile away and there were not really any good eating options in walking distance. They had a BBQ and patio tables for use. Overall, if it was not for the pool and the lack of deep cleaning I would have given it a higher review.

    2
    « Great staff; dirty and a lot wrong in the room »

    We normally stay at Best Western and were in town for the Nascar race so we were willing to pay a little more to stay at a chain we trusted. The tub spigot was loose; the ceiling was cracked above the tub; shower only put out half the water (the rest came out the tub spigot); the tub drain backed up; there was a dental floss pick under the bed and a hair ball in the corner of the bathroom. The fridge froze everything and the AC until was either too cold, or off.

    2
    « Very Disappointing »

    I chose this hotel as a step up from a discount chain. Mistake, as the discount chain provided a better experience. The pros: buffet breakfast and an afternoon happy hour with complimentary beer and wine. However, there are not enough tables and chairs in the small room, which was monopolized by one large group. The A/C worked well. Cons: Bed very uncomfortable, mattress saggy on the edges, stains on the sheet, bed skirt ripped with broken safety pin sticking out. Sink has hot and cold faucets reversed. Was getting a glass of cold water and letting water run to get cold. Put my hand under the tap and almost burnt myself. Is it so difficult to have hot on the left and cold on the right? Apparently. No tv reception on second day here. Loud banging on my door at 6:45 pm by three technicians who were here to "switch out the box". They put their tools on my bed while they worked. When they finished, the picture was all staticky, which they said would be fixed the following day. When I first arrived there was a pungent perfumed chemical scent in the room from a cleaning product. I found it nauseating and it gave me a headache. I asked them not to clean for the duration of my 3 day stay and it took 2 days with the window open for the smell to dissipate. Also, nothing within walking distance of this location. All in all, I am very disappointed in Best Western.

    5
    « Best Western Phoniex »

    The Best Western Inn and Suites was very clean and the workers there were very kind and patient. The location was very handy to get around the northwest side of Phoniex. The pool and the spa were in great shape.

    3
    « North side of Phoenix »

    Our room (suite) was okay, it could use so upgrading. The mattress was too soft and saggy. The room was clean and the breakfast was good.We only stayed overnight as we were in Phoenix for a family visit.

  • 4
    « good 3 day stopover »

    after a two week trip staying at time share units it was nice to be able to complete the last 3 days of our trip at a friendly and dependable hotel such as Best Western We always look forward to the breakfast and especially the ability to make a fresh waffle..

    3
    « Everything was great.. »

    ...but I just didn't like the location... The check-in was smooth and quick. The room was a little dated but very comfortable and spacious. The housekeeping was good (invisible, because I never saw them) the room eas always clean when I arrived. The social hour was nice with the complimentary snacks and soda/beer/wine. This was a great value. I did not have the opportunity to sample the breakfast. A busy intersection and did not feel safe with my vehicle being in the parking lot.

    5
    « Our GoTo Place in Phoenix »

    We travel for Veterans funeral services a few times a year and always stay here when in Phoenix. The staff is amazing, friendly and always goes out of their way to make us feel welcomed. Rooms are clean and comfortable and the hotel in general is quiet (we have never experienced any loud parties or other shenanigans). Will definitely be staying here again.

    5
    « Best Western treated me exceptionally well. »

    People were friendly. Service was timely. Your staff is great. Grounds around the pool were nice (gotta watch those cacti though) and impressive. Plenty of parking. Breakfast. While my home was being fumigated, I stayed in your hotel. It's been many years since I stayed in a hotel. Your hotel is among the best by comparison. My friends came to visit. They were impressed by the hotel grounds and room. Which also made me happy. My hotel stay was part business but mostly pleasure. Bottom line, I rate your Scottsdale hotel a 10 out of 10.

    5
    « BW Northern Avenue Phx »

    Always the go to for my hotel stays when in the area. It has the basics I look for when staying. Is it Clean - Yes. Is Staff professional and knowledgeable - Yes. Is it comfy - Bed & Pillows - Yes although i travel with my own pillow as well. Does breakfast offer something good for you and goodies too - Yes. Is the price within my budget - Yes. Is there electrical outlets for my 'stuff'.- Yes. Free Happy Hour -- Yes a nice benefit. this staff cares about your stay so i recommend.

    5
    « Clean and cozy »

    When looking for a hotel I expect it to be clean and the staff to be friendly. This place had both. The office workers were so friendly and wanted to make sure we had a nice view if it was available (not a priority for us). Appears to be recently updated too. Grills are available by the pool with plenty of outdoor seating. Decent breakfast. Would stay here again!

    3
    « Needs Work »

    Noisy neighbors, extremely thin walls, daylight leaked around the door. Noisy, ice-cold A/C but room was stuffy when A/C cycled off. When it came on, a stale, moldy smell permeated the room for a few minutes. The tub dripped constantly. Free daily breakfast but sub-par quality (warm juice, bitter coffee). Decor was fine but room was cramped. No hand towel holder by the bathroom sink, though nice quality amenities provided (shampoo, conditioner, soap, lotion).

    4
    « Phoenix Vacation Base »

    We spent a week at the Best Western in Phoenix, using it as our home base. The staff was very friendly, the rooms clean, and the location ideal. Free parking, free hot breakfast and wifi. Would recommend.

    4
    « Fun in the Sun »

    Nice property. Good area of Phoenix. Great staff. Many really good restaurants and attractions and shopping at the Biltmore. Golf courses within 5 miles. The pool was warm and comfortable and had comfortable surroundings.

    4
    « Not bad »

    The exterior is a bit shabby. The rooms were quite nice. The prices were reasonable. It worked for me. They have a pretty good breakfast that is included in the price. I plan on returning to this hotel for future stays.

  • 5
    « Excellent facility & people »

    Very comfortable bed and plenty of hot water. Great coffee and hot breakfast. Friendly and helpful staff. Pet friendly and beautifully landscaped property. Centrally located with access to restaurants and shopping.

    3
    « You Get What You Pay For »

    Relatively inexpensive room, $80-$100 depending. Rooms are nicer than the exterior but plumbing and temp. controls need work. Noisy, hot/cold, hot/cold, hot/cold all night long. Haven't bothered with the social hour. Breakfast is worth what it costs. There is a proximity factor to my continued visits to the property so I'll stick with it. When other properties in the area go to $80-$100 like the Camelback Marriott I stay there. But at some times of year they go to $300+!!!!!!!

    5
    « Great staff & value »

    The staff was very nice and helpful. For the quality, location and amenities, it was a great value. Location was close Freeway not far from airport and also scenic with Mountain preserve nearby. Would do again!

    4
    « Free breakfast and Social Hour are a nice touch »

    Stayed here for one night with my boyfriend on vacation. The room was clean, the A/C worked well and the bed was comfortable. The free social Hour included a few choices of alcoholic drinks and soda along with chips & salsa, pretzels and popcorn. As we were starving when we checked in this was perfect to hold us over before grabbing dinner. The pool was average, it was refreshing to jump in after a long hike but wasn't the cleanest pool I've ever been in, but it was fine overall. Breakfast had a good amount of hot and cold choices and the dining room had ample seating. I would stay here again.

    5
    « Tim is the best! »

    Stayed here for one night. Tim checked us in and gave us a great quiet room, taking in to consideration we were in town for work. Small talk from him greatly improved our night. Recommended best place to park the car. The bed was very comfortable! love the updated door locks. Room had a lot of space for me to get work done. Restaurants and shops near by. There was a half drunken water bottle in my room housekeeping may have forgot about, and the bed looked as if someone had sat on it and left. (Not a big problem to me. ) He even call my room to give me an answer to a question I had while at the front desk. Free breakfast, getting coffee in the morning was easy and quick before heading out. I can't wait to come back and see Tim.

    4
    « Relaxing and close to highway »

    Well appointed rooms and very comfortable. The hotel is within easy riving distance of restaurants and other amenities and very close to the highway going up north which is what we wanted to give us a head start to the Grand Canyon. They made a nice breakfast-to-go for us when we got up early to catch our flight out.

    4
    « My stay at Best Western InnSuites Hotel & Suites, Phoenix, Arizona »

    Pillows not very comfortable, the sidewalks needed cleaning, the hotel was having trouble with strangers calling guests in the guest rooms to try and scam the guests into giving out information because the scammers would say there was a problem with there bill but the hotel clerk advised us of this problem when we checked in and sure enough within the first couple of hours a scammer called our room.

    4
    « Great Value »

    I needed a clean modest place to stay for one night, while in Phoenix for business. It was centrally located in town. Easy freeway access. It was quiet and priced very well. It was quiet, and allowed me the space I needed in the suite to conduct my business.

    2
    « Okay for $60 »

    I struggle because I only paid $60 ($75 with tax) so I wasn't expecting much. Aside from the room smelling of smoke (not fresh, but rather that 20 years of smoking smell) the room was okay, with comfortable bed, good TV and AC. Unfortunately the cleaning of the room is the reason I can't give a higher score. I found hair in my bed (that wasn't mine), trash in the trash can (that wasn't mine) and sticky gunk on the nightstand (that I didn't make). The hotel is exterior corridor. For the price I might stay again, but would hope the housekeeping department improves some.

    5
    « Always Great »

    The staff at this hotel has always been very good, and they have made it easy for me to choose this location, over and over. The InnSuites properties are a step above the average Best Western. Great selection at the free breakfast, and located in a nicer part of the city.

  • 3
    « Weekend stay during betwen business »

    Convenient location to stay while in the area. The hotel is good and the staff were excellent. Room was spacious and had every thing required. My room was close to the pool and was a little noisy. Breakfast was good but there was limited seating if the hotel was full.

    5
    « Best of the Best »

    With the excellent location, the stunning suite, the incredible breakfast and the 5-star staff, why would you want to stay elsewhere? This hotel IS your home away from home! There are hotels in my area that had lower rates, but why risk quality and perfect accommodations over price? This is one of many reasons why the hotel is the BEST!

    4
    « Weekend getaway. »

    I always love staying at this hotel. The staff is usually nice and the property clean. This time a little disappointed at check in. When I got there no one was at the counter and I waited 10 to 20 minutes for someone. I would still come to this hotel. It perfect in location and it is always clean.

    2
    « Disappointed »

    We stayed here twice in the past year and had positive experiences. The third time was NOT the charm. Bedroom tv was broken, the couch in our suite was deplorable . The stains were disgusting...I put a towel down to sit on the couch. The bathroom was tidy except for the long black hairs in the tub and on the floor. ( I choose to believe it was the sweet cleaning staff girl with the long hair. ). We would have left but we drove for hours and frankly I was just too exhausted. Safe to say never again. On a positive note the front desk staff is very nice and also helpful. I think upper management would well to tour these rooms.

    5
    « BW Northern Avenue Phx »

    As an traveler for business across all Az Communities I stay in a number of hotel rooms. This property is one of my favorites because there is high consistency in the Cleanliness, Professional and Helpful Attitudes of the staff, Comfy beds and the ability to have open and available outlets are important items for me. This property is not far from the SR51 should you need. Convenient to many things. Great stay and will stay again!

    4
    « Surprisingly excellent for the $68 summer rate! »

    We arrived at this Best Western and were met by two of the biggest smiles we've ever seen. This is a very nice hotel. Some of the reasons include: large green dog space, very good breakfast, secluded patio area with tables and umbrellas, free breakfast and free happy hour every day, lovely picturesque foothills area, very comfy betting ? ? very clean, free Wi-Fi, close to Skyharbor airport, many suites for families or groups, beautiful pool. Some other things to know are that the room was fairly small, The bathroom was pretty small, but very well-equipped. Otherwise, it is quite excellent.

    3
    « Okay »

    Room was okay, smelled a little like smoke even if it was supposed to be a non-smoking room. Had a problem with bath tub spout coming off the wall when turning on the shower. Other than that it was a good place to stay.

    5
    « Great Stay »

    We decided to stay the night for our anniversary. Tom did a great job checking us in and giving us an upgrade. The room was clean and comfortable and we enjoyed our time there. The breakfast was hot and quite good.

    5
    « Great place to stay! »

    Convenient location, parking was right outside the room. The full breakfast bar was better than most (in the US). It was a nice big room with a new refrigerator. Very pet friendly. The staff was courteous and efficient. I will be returning to this one!

    3
    « Great hotel, free happy hour, good breakfast, great a/c. But... »

    If it weren't for a couple of maintenance issues, I'd have probably given it 5 stars. By the morning, our bathroom was flooded from the bathroom upstairs, kind of awful! Then our neighbor was furious she'd been eaten up overnight by bed-bugs. But, the happy hour was nice, and the breakfast was good.

  • 4
    « Summer Vacation »

    We always love staying at this Best Western because of its central location. We hike squaw peak in the morning and are able to eat and shop at some of the best local spots in Phoenix from this hotel. It has a pool and a great happy hour with free drinks every night. It is inexpensive and great for our family of 6!

    3
    « College move in... Grand Canyon University »

    I have stayed here before. Nothing real fancy, but very reasonably priced, good location, pool and "social hour" available. Social hour includes beer, wine, chips, salsa, etc. The staff is friendly and the rooms are clean. Breakfast includes also scrambled eggs, hash browns, biscuit and gravy. Again nothing very special, but all included.

    4
    « Great BW in North PHX »

    really liked the style of the rooms as they are suites. very affordable here, especially in off peak season, Summer in Phoenix. there was some construction in the room next to mine, with lots of noise, but these upgrades are needed to make the hotel better. I will definitely consider staying here again.

    5
    « Best Western Inn & Suites »

    My stay at the Best Western Inn & Suites in Arizona was nice. They served hot and cold breakfast food items such as eggs, sausage, hash browns, cereal, etc. In the evening from 5:00 -6:30 p.m. they provided their guest social event of food and drinks.

    5
    « Great place to stay while we visit our son at college »

    We loved this hotel! It was hard enough to drop our son off at College, but it was a great place to stay and know we can come back every time we can visit him. The suites were big and affordable. The breakfast was nice as was the social hour. Our youngest enjoyed the pool and cleaning was thorough and prompt. We will definitely stay here again. Thank you for the great customer service!

    4
    « Relaxed in Phoenix »

    My family came to Phoenix AZ on Aug 12-15, 2016, stayed at best western inn and suites, black mountains was a great stay, we truly enjoyed our time here. Front desk was excellent, housekeeping was very attentive, breakfast was hot and plenty. The teenagers that came with us really enjoyed the pool area and looking for Pokemon. As adults we really appreciate the quite and the clean rooms, only problem was the strange shower stall that needs to be redesign. Best western really made our vacation pleasant, we will use them on our next stay.

    3
    « Very nice, BUT »

    This is an old motel, that has been kept up pretty well. Our room was clean and comfortable, except for the bathroom. The door wouldn't close all the way, due to so many coats of paint. The toilet was made for a small child-- not an adult. The bowl was tiny, round, and it seemed like it was about 12 inches tall. The outside door did not fit snugly to the floor, so creepy crawlies could come in. We stayed 3 nights, and only had one crawl in. You couldn't ask for a more comfy bed. It was great. TV was cable, worked flawlessly, had a great picture. Staff was pleasant. Cannot comment on breakfast, we were always out.

    5
    « Quality »

    My stay was wonderful! The staff was very courteous and helpful. I was able to use the computer station and received heIp when I had an issue (my fault, not the hotel's.) I enjoyed the social and breakfast were great. I would recommend this hotel to friends and family!

    1
    « A Mirage in the Desert! »

    I booked the Junior Suite (room 226) at this hotel for 3 nights as it had a good price. Guy at front desk was pleasant, offered suggestions to local eateries. Then it went south from there. When I got to my room, it smelled as if someone smoked in there, carpet and paint was in poor condition. What got me was the water was leaking from faucet in jacuzzi next to bed (the drip-drip annoyance). Told front desk about it. It took two times for the maintenance person to go there to just say that the jets were on. I took video of the leaking faucet and went back to front desk. Manager said that they would fix it when they had a slow day (mind you they were booked the rest of the week); she didn't care. They offered to move me to another room for one night (room 232). Went there and room had no electricity. Packed up my things, cancelled reservation, and left. I was upset at this after having driven 600 miles. I will be contacting corporate.

    5
    « A regular stop for us! »

    Each time we come to town we stay here. If you will, we feel comfortable here and know we'll have a great time. Well located and easy to get to. Calvin is doing a great job improving the property and services, We are seeing new staff members and they all seem to be on board with his philosophy. Well done!!! Pool is quite nice and cozy. We have been regular guest for about the last 8-9 years. Breakfast is always presented well and taste very good with a nice selection of food.

  • 5
    « Pleasantly Surprised! »

    I stayed from the 11th to the 15th in room 230, for management training for my company. The hotel went above above and beyond when it came to service, amenities, and cleanliness. Offering fresh baked cookies at check-in, a shuttle service that takes you to local hangouts, while still providing an extremely practical, clean room, this experience at this hotel has changed my overall perspective on Best Western. The staff went above and beyond when it came to service. I had relied on their shuttle to take me to my morning meetings and one of their drivers had personal car issues and the front desk agent went above and beyond and called a shuttle service, without an extra cost to me or my company. Another thing I really did not expect from a "don't break my budget" type of hotel was how quick the WiFi was; due to the unfortunate fact that I often stay at Marriott products, I got used to having to make the trip to the lobby and working from my laptop (the only place that their WiFi is free). Best Western InnSuites, really is the "best"

    5
    « Phoenix Trip »

    Excellent service and super clean room. The breakfast and social hour were great amenities. I always enjoy staying at this hotel for business. The staff is super friendly and helpful as well. The room is really clean and comfortable.

    4
    « Great stay! »

    We had an ac unit that went out over the weekend and of course, there was no way we were staying home with no AC. This place is right down the street from us and we pass by it every time we drive to the 51. We thought, why not? It was super cheap and they we more than happy to let us check in 4 hours early so we could escape the heat! I was pleasantly suprised with how clean and updated the rooms were. Beds were super comfy and the ac worked amazingly well. My kids complained about being cold the entire time which is perfect for AZ! They have a social hour and provide free beer, wine and snacks. Such a great idea! Also, we were happy with the breakfast selection...any place that serves fresh waffles is good my be. We've stayed next door at the Pointe Hilton before and It's way pricier than this place ...for no reason. You get way more for your buck here and the service is just as good. We do little staycations at least once a month and we will make this one a part of our rotation. Perfect for a last minute night out of the house. We will be back!Thanks for the great service and being accomidating with our check in!

    5
    « Favorite place to stay while in Phoenix »

    This has become our favorite place to stay when we go to Phoenix. Always friendly staff willing to help if needed. Very clean property! Rooms are always clean and comfortable. They offer a wide variety of rooms from single to suites and we have experienced several of them.

    3
    « Just ok..clean but nothing to write home about »

    Note: There is no elevator at this location and no airport shuttle. The room was adequate and the AC is very good if you can't stand the heat. However room remodeling was going on, the construction crew played their car radio's loud and there was a lot of pounding and saws running. The grounds were not clean, cig butts, hotel wash clothes, etc were littering the property at least in the area I was in. The hot tub, however was sparkling and clean. Be warned it was very hot, but I like it like that. The pool started to get cloudy after the 3rd day, and I had to call for pool towels. On July 4th, housekeeping staff was understaffed, I felt sorry for them. This hotel is just adequate, I will chose another BW in the future for this area. As I am a diamond member there was no welcome gift and I'm not sure if they awarded me points. I will say the staff called me when my room was ready.

    5
    « July 4th Staycation »

    Great stay. Close to many July 4th celebrations with great access to local streets and freeways. The pool was refreshing both in the evening and in the morning before checkout. Room was clean and comfortable and enjoyed large 2 room suite with Jacuzzi which I believe is the Presidential Suite. This suite also had 2 bathrooms with tub/shower that enabled us to get ready much easier with no taking turns getting ready, etc. The king size bed is truly comfortable. Definitely worth looking at when in Phoenix area.

    5
    « Be careful when booking »

    I thought I was booking through Best Western on the i-pad to reserve at Best Western Inn Suites on 16th Street and Northern. I was extremely disappointed that the booking was redirected through getaroom.com and was more costly than reservations made direct through Best Western.com I consider this dishonest and hope that this review will be posted so others will be extra careful when booking reservations. I do not believe that Trip Advisor works in collaboration with getaroom.com. If this is posted then I will know that Trip Advisor is honest and "just posts the facts".

    5
    « Best staff ever »

    This was my first time staying at this property in Phoenix and I was glad I chose it ! This property has the best staff ever! They are very professional and informative. The breakfast buffet was awesome and the staff was always making sure I was satisfied. I didn't use the pool, but it was a very popular place. And I loved that grills are available to use. And I was glad a laundry room was available...made it much easier ! I will make this my main stay anytime I am in the Valley !

    5
    « Best Western Phoenix Arizona »

    The surrounding area was beautiful, great for walks and hiking given a public mountain preserve is nearby. The free breakfast buffet offered many options and was really good. The lobby staff were very helpful. It's not far from the airport but far enough to have a more scenic surrounding.

    4
    « Good Phoenix Best Western »

    We stayed for a couple of nights in Phoenix recently at the Best Western InnSuites. Our stay was comfortable, breakfast was very good, and the people there were friendly and helpful. My only complaints were the lighting in the room was inadequate and the A/C was pretty loud. It was hot (Duh - It's Phoenix) so it seemed the A/C was on continuously. Several lightbulbs were missing in the lamps but they were quickly replaced when we told maintenance. Overall, a good experience and I would stay there again.

  • 5
    « Best Western's really are the BEST! »

    I've been a frequent Hotel user over the past 30 yrs and one thing I insist on when staying overnight somewhere, is friendly service and comfortable beds. Best Western is always consistent with both!!! The coffee is always fresh and no other Hotel chain serves the kind of breakfast Best Western does. A+++++ all the way!

    4
    « Comfy Beds and Hot breakfast »

    Staff is friendly and goes out of their way to accommodate all needs. Bathrooms need a little TLC but not disgusting. One horrible thing was the US Flag was not properly displayed. It should always be the top flag and no other flag should fly at the same staff as the US Flag. I did let staff know in a follow up email.

    5
    « A Goor Night's Rest and the Best of Breakfasts »

    We always stay at this BW when visiting family in the Phoenix area and have never been disappointed. The staff are friendly, helpful, courteous and totally professional. The cleaning staff and the maintenance employees are also always ready to accommodate with any reasonable requests relating to the rooms. This is a great BW.

    4
    « Good Clean Hotel at Reasonable Rate »

    Stayed here twice last year and once so far this year. Older hotel but clean with great beds and friendly helpful staff. Breakfast is excellent.Located close to airport and has great view of surrounding hills.will continue to stay here.

    5
    « Staycation »

    I really enjoy staying at Best Western. The staff is so nice and attentative. If you have any issue with your room it is handled quickly. The wine hour is one of my favorite and my husband really enjoy the breakfast. I always get the Jacuzzi Suite when staying at Best Western, you will not find a better price in or out of town. The beds are like sleeping on a cloud they are so comfortable.

    5
    « Perfect »

    I have stayed at this hotel many times, and I am always happy with the service. They have nice rooms, and the price is competitive. Also, with it being centrally located, no matter where I have meetings in Phoenix, I am not that far from them. They also just put in a new fitness center.

    5
    « Hidden jewel »

    I have stayed at this hotel many times over the years. While it is an older property, it is well-maintained and attractive. The location in north/central Phoenix is ideal, and the 16th St. area has a number of fine restaurants and amenities. I enjoy the personal service, the friendly staff and the price.

    4
    « Nice BW property! »

    I was impressed with this property and it's location. I had booked this on the fly as we were driving from California to Texas. My daughter was impressed with the shower/jacuzzi bath tub, although we did not use the jacuzzi, the shower was great. Beds comfortable and typical BW hot breakfast.

    3
    « Glad it was free »

    This hotel really tries to be great,but it is an older site which needs a total redo. I guess if I traveled less I would not notice but so many little things add up to a minus. If I had not used all my points for the one night stay I would be calling to complain.Will skip this hotel next time.One suggestion:ask for a room on the south side away from Northern Ave and away from the pool.Marco Polo is not my favorite games!Nor roaring cars all night long.

    5
    « North Phoenix »

    Coming to Phoenix frequently, we always stay here because of your excellent location easily accessible to major roads and pet friendly accommodation. Pool is very nice and breakfast is above average. Staff is always helpful. Hard to beat!

  • 3
    « Cheap but you get what you pay for »

    We had a large suite (they are probably all the same) with 2 TVs. Good so far but problems with the shower and electric point (both were quickly fixed). The beds were poor and felt like someone weighing 300 lbs had just finished using them for nocturnal activities. Breakfast included was reasonable.

    5
    « BW Northern Avenue Phx »

    As traveler I like this property. They have been consistent in their brand of making the place comfortable and clean. The breakfast has something for everyone and is hot and cold where appropriate. Plenty of outlets. Great staff -always looking to be helpful. recommended stay.

    5
    « "BEST" Best Western yet! »

    This is a great place to stay in Phoenix. The facility is well maintained, the staff is super friendly and helpful. Breakfast was great, too! We especially enjoyed a private outdoor area staged with umbrella tables which was surrounded with trees. Very relaxing!

    5
    « Our standard place to stay »

    We have come to stay at this place on a regular basis. Rooms are clean, prices competitive, and the breakfast is the best we have experienced anywhere. While near the 51 freeway, it is quiet. There are some restaurants within a mile or two,

    5
    « Excellent 5 night stay »

    Stayed at hotel for five nights in April - May 2016. Excellent stay. Immaculate room and very comfortable beds. Staff provided immediate maintenance service when needed. Patty B., Marketing VP, very professional representative of management. Abundant breakfast each day. Central location between the airport and points in Scottsdale.

    5
    « Mothers day do over »

    I highly recommend Best Western on northern and 16th St. In Phoenix. I have been in the hospitality industry for most my life. It is rare to find a place to stay that is both affordable and clean. I am very critical of guest service. I manage several high end vacation rentals in Scottsdale and Carefree. The staff was so welcoming I just felt like the weight of the world slipped right off my shoulders. My room was so clean! I carry a blacklight in my truck to check up on people I hire to clean. So when I say the room was clean, I mean clean! The staff were so friendly and professional. The breakfast was perfect. I'm not easily impressed when it comes to guest services. Thanks to the outstanding staff at Best Western, upon checkout, I was ready to face the world again. I will forever sing your praises.

    5
    « Very comfortable beds! »

    Our room was the 2 bed with kitchen suite. There were 4 of us and this room was perfect for us. The room was very clean, beds very comfortable (even the sofa bed), and we were so happy and surprised when we found out there was a second bathroom! There is a outdoor pool and hot tub and and a couple of washer and dryers if you need to do laundry. Free breakfast in the morning was always good and lots of food. The only thing I would say if you are staying for more than a couple of days is to make sure you get a room that is away from the busy road in front of the hotel as it can be very noisy.

    5
    « Always a pleasant visit »

    Always clean and accommodating. Just a mile off I51 easy access to phoenix areas. We have stayed there every time we go to Phoenix, Clean and very pleasant staff. Breakfast and happy hour add to the value.

    5
    « A great Best Western in Pheonix »

    Nice best Western, great breakfast, has a pool and hot tub, good pricing great location and helpful staff. We stayed here because it was close to Chase Stadium where we attended a baseball game. the staff told us about the local Metro train, just a few miles down the street with a park and ride. We were able to ride this to the ball park! Very cool and much better than driving downtown and parking.

    4
    « Great Value »

    Where else can you get a suite with a Jacuzzi for under $200 per night? The room was a bit dated, but was still worth the value. We were in the Clinton Presidential suite. There was also a Reagan presidential suite, but they misspelled his name.

  • 3
    « Location is good - that's about it! »

    This was chosen for it's good central location in Phoenix. Unfortunately, the staff does not seem to get along with each other, therefore, causing an uncomfortable feeling for customers. They also do not seem to like doing their jobs. Upon arrival, we had to ring the bell for service and even though the employee was right around the corner in an adjoining room, she was slow to come to the desk to check us in. The room was your usual motel type room. It was a remodeled room in a rather dated building. The bed was comfortable and the room was clean. The surroundings were noisy because the building is still being remodeled. We wanted to get an early start the next morning, therefore we were checking out before the free breakfast. When we checked in, we were told that a grab bag would be available to us, with fruit or something to take on the road. When we asked for it, we were told "my co-worker didn't inform me of this". Also, the lobby coffee was unavailable. We were told "the kitchen lady is angry with us because we drink too much coffee, so she won't let us refill it." Huh? What a way to send off a customer on their morning drive. My advice is that this facility needs to do a lot of training or replace some staff.

    5
    « Great experience »

    Overall this was a very enjoyable stay. Everyone was very cordial and professional. Room was decorated very well, and the appreciated the bottle of water as well. Hadn't stayed at a Best Western in years, and will most definitely will in the future, either way for business or pleasure. Thank-you

    2
    « Not what we expected »

    The photos of the hotel on the internet are much better than the actual hotel itself. The room we were in had an odor and decor was outdated, the room was dark but the bed was comfortable. There was only one free bottle of water per two guest stay. It is close enough to the airport without any noise. The free breakfast was good but the dining area was hot and dark. The setup of breakfast was awkward but doable.

    4
    « Great desert/mountain spot »

    Really nice location tucked in a neighborhood away from major business activity. Yet, still close to things that are walking distance. Safe area. Clean, quiet, family friendly. I would stay again if the opportunity came up.

    4
    « Good! »

    Was very well located near freeway, Walgreens,etc. If you need to be in the Hilton Pointe or Biltmore for a Conference it is a cheaper option. Breakfast as usual in the hotels chain, the same always but do the job and did it well, everything clean and safe. Have a rented car or use Uber for transportation in this city it's a must.

    4
    « Very happy with our stay »

    We stay at the Best Western InnSuites in Phoenix at least 3 nights a month, The staff is always helpful and courteous. It is convenient to good restaurants and shopping at PV mall. The cleanliness of the rooms has improved over time. The amenities are nice, like the workout room, free full breakfast, WiFi in the room and swimming pools. I would recommend this motel as a nice room for the price.

    2
    « Never Again »

    Not what I expected from a Best Western! The first morning I was greeted by a roach. Everyday was a total crap shoot as far as the towels went. Always large towels, I'll give them that, hand towels and wash clothes were a different story. Most of the time I was lucky if I even got one. A dirty, wet rag was left on my nightstand. The soap from the previous guest was left in the shower. Also a used bottle of the tiny shampoo was behind the toilet. That I could see them missing. Never again will I stay at this Best Western!!!

    5
    « Recommendation »

    We have stayed at this Inn Suites before and would highly recommend it to anyone looking for a clean and friendly staffed place to stay. It is well worth the cost for staying at the Best Western Inn Suites as the breakfast bar is superb. The rooms are well kept also.

    5
    « my stay »

    This was the first time we stay at your hotel and I truly enjoyed it.. the price was affordable clean and the employees were nice and we will be staying again...The restaurants in the area were good and a variety.

    3
    « Smoking in the Hot Tub... »

    Check in was underwhelming. The room was fine, though I was unable to request personalized service as the card was already filled out from two days prior. On site breakfast was ok. The worst part of this property is the fact that three guests were smoking in the hot tub...

  • 2
    « Do not stay here for a wedding »

    I stayed at the Best Western in Phoenix for a wedding in which I was the Maid of Honor. There were about 20 guests of the wedding staying in the hotel. A few days before check-in, a woman from the hotel called the bride to tell her that 19 out of 20 reservations had not been confirmed, including my own reservation (a few days before this I actually called the hotel to make sure that my reservation was confirmed). After speaking with the woman myself and telling her my name, she then circled back and said that my reservation had indeed been confirmed but none of the other guests were. After a couple hours of confusing conversations, she finally told us that the other guests reservations were confirmed (???) When one of the people staying in my room checked in after we did, they were told that there was nobody with my name staying at the hotel and was not given a room key. In addition to all of this, the bride dropped off gift bags for the guests several days before and the hotel staff agreed to hand them out to guests at check-in. Not a single guest received their gift bag at check-in and when the bride called to inquire about this, she was told that there had been no gift bags dropped off. When I returned to the hotel later that night, two staff members were working at the front desk and I asked them about the bags. They seemed confused and said that they didn't have any, but when I told them that they should definitely have them, they looked around for about ten minutes and finally found them. The bags were large tote bags so I don't understand how they were misplaced. We were very disappointed by the poor communication between staff members which caused a lot of stress for the bride and groom. Other than that, the rooms were fine. The breakfast is nothing special and the pool was filled with debris.

    2
    « Very Disappointed »

    For a Best Western this was below expectations. Here are our issues, room not as advertised, bathroom could not be shut, lights burned out, towels for two not three, no pillows for sofa bed. We had to seek out housekeeping to get our own. Worst, crumbs in the bed and just thrown in. Gross. Only one trash can in suite. TV did not work and the maintenance man could not speak English and was so out of his expertise

    5
    « Best Hotel for price, service, comfort »

    I always use Best Western for the best accommodations possible at the best price. The staff at the front desk is always helpful. When you call on the hone for reservations you get the best service possible. Locations for my travel are perfect.

    4
    « We loved our stay and shall return again and again because it is close to Mayo and it is great too. »

    We really like the little sitting room separate from the bedroom. It is an older place, sure- but it was clean and affordable. They have a happy hour in the evening and breakfast in the morning. It is the usual eggs, bacon, sausage, pastries, yogurt, fruit and cereal-nothing to complain about! Older places seem to have much thicker walls and we like that a lot. We were alongside the street but it did not bother us at all.

    4
    « Dated, but comfortable »

    The hotel needs to be spiffed up, but it was very comfortable. Bed was great, breakfast plentiful, hot tub delightful. Hot and cold water taps were reversed in our room. Front desk staff friendly and attentive.

    4
    « Great place to crash into for a single night on the way to Page »

    Nothing much to say - spacious rooms (took the double queen room + a crib) Room was clean (though bathtub had rusty stains in it due to which we chose to shower the kids rather than bath them) Lots of option to dine / order in (we ordered in a Pizza, they deliver directly to your room) Nice hot breakfast, waffles included good value for money

    5
    « Stayed at this hotel several times... »

    ...And I will continue to stay at this hotel in the future. Always a good experience. The front desk staff has always been very courteous and helpful. They strive to provide all of the information you want/need for the local area. The breakfast is good yet I wish they offered BACON in the menu!!!! Coffee is always HOT.

    3
    « We had a very pleasant 10 day stay for spring training. »

    The location was away from downtown, which we prefer, and it worked out great for us on our daily excursions. We went to 5 SF Giants games and decided to stay for the Diamondbacks home opener. We also visited many local eateries, which were supplied to us on a listing by the front desk. That was very helpful to us.

    5
    « good days rest »

    It was a very relaxing 2 days that was very much needed. The service is excellent. I always take my staycations here. The daily happy hour is just what you need to complete your day. I will see you soon

    3
    « Scorpion »

    My first two nights (April 8& 9) were good. The morning of my last day (April10), I was laying in the bed when something dropped on my head then stuck me in the arm. I jumped out the bed and upon investigation I learned it was a scorpion. I freaked out called the front desk. Someone came to get it. I couldn't ahold of the manager (Kim Chambers) until today April 11th. I explained the situation and she stated that because they are by the mountains this can sometimes happen. She said she could give me one night free but that is all she could do. This is so unacceptable what if were child or someone with a weak immune system they could possible be dead. As we all know scorpions are poisonous. I would not recommend this hotel to anyone.

  • 4
    « Wedding Weekend Fun »

    Front desk manager Oggi made the trip fabulous! The hotel is centrally located and was just perfect for the whole extended family to be able to stay for a great family wedding. I would stay here again. The full hot breakfast was a wonderful feature.

    2
    « Another terrific stay at Best Western. »

    Another excellent stay. The manager Calvin Quick has a very professional and courteous staff throughout. The property is in a perfect location to get to various places in the Phoenix area. It has been my experience that being treated as family rather than a number is the norm. Will definitely stay there next time I am in the area.

    2
    « Loud and dirty »

    Not normally a complainer, but this was not an enjoyable stay. The building is right next to VERY loud and fast road, mattresses were lumpy, pool was dirty (used ear plugs floating in it when nobody was using it). Faucets hooked up incorrectly (reversed). Breakfast was sparse and not very appealing (greasy sausages, dry eggs). On the plus side the room was relatively clean and the front desk staff kind and helpful.

    4
    « Very nice »

    This was our second time staying at this hotel ( first time was 2 years ago). We chose to stay here again because of it's location and rate, and we were once again very satisfied with this hotel. The rooms are pretty standard size and are very clean. The beds are very comfortable. The hotel is renovating rooms, but we did not face any inconveniences ( heck, we didn't even hear the workers and our room was by the dumpster they were using for renovations) and the new tiles in the bathrooms are beautiful. Only drawback was the new tiles turned our feet and socks black, but we hadn't noticed it until late on our last night. I can't say absolutely positively that the staff would have done something about it, but given that they were very helpful, I'm pretty sure they would have addressed it had we reported it. The pool area is very clean and maintained. I like that they have a couple covered table in the pool area if you want to get out of the sun for a while. I would also like to thank the gentleman (Sorry, can't remember what his name was) that checked us in. When I made the reservation, I forgot to request a ground floor room (I am disabled, but do not require a handicap room). I explained my needs to him and he changed some pre- blocked rooms around and got us a ground floor room. We will definitely stay here again on our next trip to Phoenix.

    5
    « Great hotel in Great Area »

    I was first time in Phoenix Arizona, and I was amazed friendliness and hospitality in this hotel. They gave us a Presidential Suite just for one night stay. Hotel had social hour to their quests and snacks, wine and drinks were available their customer. Just round the corner was Hilton Resort and this hotel beat with the price and service any of these fancy hotels which I had recently visited. This hotel was actually located in prime suburban area in Phoenix, within in walking distance with fancy and nice restaurants.

    4
    « 1 Night Stay »

    I would stay here again. We had a pet room, it was nice and on the 1st floor. Room was clean and the beds comfortable. Stayed the night to be able to take my Real Estate test early the next day. The front desk was nice and gave us a late ck. out of 1 pm. So, I did not have to ck. out early in the morning before my test. Very helpful!

    4
    « Good location in the East Valley »

    The breakfast is GREAT and the Happy Hour is hard to pass up, even if it is only chips and salsa and pretzels. The location is somewhat tricky to get in and out of, but it's only 2 blocks away from a wonderful trail system in the desert. So it's a trade off. Try NOT to get room 138, which is non-smoking, but seems to suck cigarette smoke in from the "maintenence" room next door.

    5
    « nice hotel »

    This was a nice experience, friendly helpful staff, nice room, breakfast was good with a good variety and selection,free parking, no problems. The free social hour was a nice added bonus, Will definitely stay there again.

    3
    « Good Value »

    The bad; the hotel room was small and the carpeting made our socks and feet black. The bathroom door would not shut unless forced shut with a lot of force. Dirty clothes were found under bed from previous guest. No towels or cleaning products in fitness room. Room needs to be gutted and made to be modern, should not be a 2 queen bedroom. The good; lots of freebies, comp. bottled water in fitness room and one per day in guest room, nice breakfast, happy hour drinks and snacks, daily newspaper at front desk, computers with printers in lobby. Pool was heated and the perfect temperature. Room smelled clean after housekeeping had just left. Plenty of hot water. Staff was helpful. 2 mini refrigerators. Rooms had room darkening drapes and beds were very comfortable.

    5
    « Great place to stay »

    we had a very enjoyable stay . rooms are clean and beds were comfortable. Internet worked great in the room. the breakfast was great.employees were friendly and working hard around property . check in and out went smooth. no complaints.

  • 4
    « Spring Training »

    This motel is a great location for baseball spring training. It also offers great amenities as well. Fantastic pool, happy hour, great breakfast, and comfortable room. There are 5 computer stations and excellent staff.

    3
    « Riding the Southern tier on tandem. »

    Ok motel, large room, coffee maker, micro, frig. Wifi gd. Breakfast ok, the usual. Nice happy hr and cookies on arrival. Laundry ok. Bed comfortable, hot water. Nice staff. Not the best BW we have stayed in but ok for the nite.

    4
    « A pleasant surprise »

    We crashed at Best Western Inn Suites after our flight arrived in the evening and were pleasantly surprised. A huge, clean room with reliable wifi, friendly staff at reception and a varied breakfast with real eggs!

    5
    « Very good stay »

    Our stay was comfortable and pleasant. A bit overpriced, but much better than staying in a cheap uncomfortable hotel. I was pleased with our room and would stay there again. We have stayed in horrible, smelly rooms, so I know what I'm tlking about.

    4
    « Much better than expected »

    Never having been to Phoenix, we were pleasantly surprised to find this very comfortable and conveniently located hotel. Comfy beds, free breakfast and social hour with beer and wine and so clean see to freeway.

    4
    « Family visit »

    Very good stay--location was easy to find yet noise was low. Comfort was great as was the breakfast. Service help was courteous at the desk, the breakfast and the maintenance. Décor was cheerful and clean. Beds were comfortable with plenty of pillows.

    5
    « Phoenix, Biltmore area »

    Very nice accommodations with an excellent location. The check in was easy and I received the Presidential sweet all for like $130. Breakfast was free and very good. The location is close to Scottsdale, Acadia, and the Biltmore area of Phoenix. They have a free happy hour as well. We traveled in March and the weather was great and the flowers were beautiful.

    5
    « Always feel at home! »

    Great location, friendly staff, nice room and hotel in great condition. Have stayed at this hotel for ten years and never had a bad stay. There may be more modern and newer hotels but this exterior entrance property is good and more wallet friendly.

    3
    « enjoyable stay »

    We stayed in an executive suite. It was nicely decorated and comfortable. The bed was very comfortable. The cleanliness was better than we have sometimes experienced. The staff was helpful and courteous. We stay at this hotel often and sometimes the cleanliness leaves some to be desired. This suite was clean.

    3
    « Spring break »

    The hotels is in good conditions: Lobby good, the staff is a little be rude.Room big and clean, the bathroom are updated. Perfect location, near to the airport, quiet. Good price, free parking. It's just 1 or 2 night or flight Conection ( avoid the rooms near the highway

  • 3
    « Arizona stay »

    This place was good enough for business travel, comfortable bed and free internet and a central location. Could be cleaner and more up to date. I would not recommend it for a vacation stay, not enough amenities

    3
    « It did it's job »

    The hotel staff was nice, check in was easy. Just had an overnight stay. The room was as described on the internet when I booked it. Just one flaw; had one small bar of soap on the sink soap dish and not any in the shower. Obtaining more toiletries was not an issue. It's a good on off location to the freeways.

    4
    « Location and value »

    This is a perfect location. The motel is clean and the service is good. My wife and I have stayed here two years in a row for 5-6 weeks in the winter. We plan to return next year. Close to friends who stay in Scottsdale and family in Sun Lakes. Very good value.

    4
    « Inn Suites »

    Great location. A comfortable older hotel in an established neighborhood. East access to downtown, freeways, etc. The staff are the best, and the value for the dollar, especially during peak season, is outstanding.

    3
    « Best Western Inn and Suites »

    Got details of reservation wrong Didn't supply sheets and blanket for the pack and play for baby Cooling system didn't work at first but was corrected Loud drunk group outside our door-took an hour to disperse Breakfast was same each day and was so-so

    5
    « Loved this hotel! »

    Our room was very quiet and peaceful. All of the staff were very friendly and would go out of their way to offer help. They never made me feel like I was asking a stupid question. Even the other hotel guests were friendly at the pool and in the breakfast room.

    4
    « Well run, clean, happy, friendly hotel. »

    Nice place with its own pool, bbq area, lounge (with free happy hour each evening). Rooms on two floors, with plenty of parking for all. The rooms are nicely furnished, although a little small. Staff are very friendly and helpful, especially with local knowledge. My one caveat is that this is quite an isolated place so either be ready to use your own car, or make sure you're happy paying for taxis - or you can walk to nearby bars and restaaurants etc, just make sure to leave yourselves 20-30 minutes or so, not the 2-5 minutes advised in the hotel guest rooms!

    4
    « Enjoyed the stay »

    We used a junior suite which had a separate bedroom. They do not have full kitchens or equipment. The suirtes with kitchens tend to be booked early.. Very commfortable for a three wee staly. There are two televisions.

    5
    « EXCELLENT PHOENIX HOTEL »

    As a Diamond Best Western Elite, I can honestly say this is one of the chain's top properties. It should be a Best Western Plus. I was here for two nights and could not have been more pleased. Very clean comfortable rooms and beds. Quiet residential location. Nicely decorated with flat screen TVS. Very good breakfast provided seven days a week. Lovely pool and Jacuzzi in courtyard area. Excellent staff and management. Reasonable prices for this popular sunny winter resort area. Convenient off street parking. Highly recommended!

    3
    « Needs some love and attention »

    We stayed for 1 week, primarily because of their dog friendly policy. They are indeed dog friendly, and the fee for pet is very reasonable. There is a nice yard, complete with a "potty station" for your pets to play. Although the title states "InnSuites" our room was not a suite, unless the separate bathroom area counts as a suite. The bathroom was very small and cramped. Very small. The room was old and outdated, the carpet was gross. Our room was north facing and was noisy because of Northern avenue. There was also an in-ground sprinkler in the green area outside our room and the sprinkler head near our door sprayed water on the door which seeped into the room leaving the carpet wet. The outdoor space - patio and pool areas - were messy and need of attention. The patio really needed to to swept and washed down - there were always cigarette butts, plastic cups, and garbage around the grounds. We also notice a man wandering around the grounds on a couple occasions who I thought worked there but then saw him walking toward a nearby park with an armful of towels. I saw him going through the garbage collecting aluminum cans? Central location, close to parks.

  • 5
    « Great Spring Training Stay »

    Great Spring Training Stay...Away from the crowds at Camelback Ranch...great friendly staff and guests! Would highly consider staying there again definitely! Close to freeway access, added bonus breakfast and happy hour!

    4
    « Looking around »

    I would stay here again, its not the Best Best Western I have stayed at but far from the worst. Stair to climb but not to far to walk pool and spa where fine hotel computer and printer where great to print airline tickets coffe and staff above average.

    5
    « Exceptional hotel for the money »

    I highly recommend this BW. Each room is a suite with a great price. The pool is clean and relaxing. The daily breakfast is wonderful and served till 10am! Wonderful staff and service folks. I will stay here each time I visit Phoenix.

    5
    « A wonderful Stay In Pheonix »

    Had the pleasure of staying in the Best Western InnSuites Pheonix Hotel and Suites during a recent 6 day business trip. The room was well equipped with a King size bed, desk, hard wired Internet, microwave and fridge. A perfect set-up for a business traveller. I found all of the staff very pleasant and helpful and it made my stay enjoyable. I would not hesitate to recommend this property.

    5
    « Keep coming back »

    This is a great hotel! Very accommodating and friendly staff. The rooms are clean and cozy. The beds are always comfortable too. I have been staying at this hotel for the last 3 years for business and have never needed to consider anywhere else.

    5
    « BW Northern Avenue Phx »

    This property has it all. Not all rooms are created equal, but at this property I have stayed in many different types of rooms and keep coming back because they all have the right stuff. Clean, Comfy, Great Breakfast spread, Professional & Pleasant staff. Should there be an issue like the remote is a bit worn they are quick to get a new one out. Electrical outlets, several and easy to get to. Right off the 51 frwy with easy access. I would highly recommend a stay and will be back myself.

    5
    « Very Cozy! »

    I recently stayed in one of their Junior Suites and it was very quiet and cozy. Just what I needed. Their breakfast was wonderful and there was plenty of everything. I have stayed here before and I will definitely stay there again.

    5
    « I LOVE this hotel! »

    I LOVE this hotel and would not stay anywhere else. I stay here every year for a few days while at a conference and I am never sorry. Staff is extremely attentive and helpful, maid service is wonderful and rooms are extremely clean, beds are extremely comfortable and the full breakfast served is great. Very great room and prices are very reasonable.

    4
    « Friendly, Clean and Professional Staff »

    Had a great trip to the Phoenix area and enjoyed my stay at this hotel. Clean rooms, quiet setting and well groomed property. Staff was friendly and helpful . Breakfast was a good quality and an added bonus.

    5
    « Nice Place »

    Missed having a bath tub and microwave. Fridge was good. The service was prompt and we were given a first floor room as promised. We will avoid returning during the gem show, but not because of this hotel's service. Staff was polite, prompt and friendly.

  • 3
    « Good, clean place to crash after long day. »

    Basic, clean adequate. Comfortable beds. No comp brkt. but connected to restaurant (don't get greasy hash browns that swim in veg. oil). Grounds / pool area immaculate although did not have time to use. We did not have airplane noise problem but guest on van back to airport mentioned this.

    4
    « very nice stay »

    This hotel stay was worth every penny. It is a Best Western hotel, not the Ritz Carlton. I like to read negative reviews before I book a hotel and can usually pick up on the nit-picking and I know people who take the time to write these reviews generally like to complain. (i.e. "there was a plumbing issue with the toilet that didn't flush properly. My husband had to fiddle with it each time we used the facilities") Yes, I had to hold down the handle to flush the toilet. So what? (i.e. "Even after complaining for 3 times hotel staff would not put 4 towels in the bathroom") Cry baby. Go to the pool (which is great, by the way) There are plenty of fresh towels. My wife attended a conference at Pointe Hilton Squaw Peak Resort. It's a 10 minute walk from the best Western, and while I'm sure the toilets there flush with just one push, it was twice the price. The staff is friendly enough. (Anyone can have a bad day). The breakfast food is what you would (or should) expect. (Scrambled eggs, biscuits, waffles: the standard fare. The beds are very comfortable. The windows rattled a bit, but did not disturb our sleep. the staff is friendly, despite the negative reviews I read. Stay here, but don't expect more than what you should from a Best Western. It's slightly above average, and it's fine.

    5
    « Good stay for valentines day »

    Upon arriving the front desk clerk was very nice and thorough. They have a social hour with free beer and wine and a good full breakfast with waffles. they have a laundry room, an outdoor pool and hot tub. The room was nice and clean, big tv and workdesk, also had a chair and ottoman. Good stay, I love best westerns and this one didnt disapoint. but the room was hard to find. the way the numbers are set up is weird lol but thats the only complaint i have so well done :)

    5
    « Lovely setting »

    Nicest section of Phoenix proper in a lovely quiet setting and still convenient to most of the popular attractions. Convenient to local freeways and dining. Room is well appointed, clean and quiet. Will stay again next time travel to Phoenix.

    4
    « Very central with all the amenities. »

    Perfect location for downtown Phoenix, the airport, Scottsdale and places north. Very nice hotel, beautiful grounds , rooms clean and comfortable and good breakfast. Free happy hour every night! The only downside was that the pool wasn't really clean. Also has BBQ's for guests use.

    3
    « Hotel needs updating »

    This hotel needs some updating as it is beginning to look very old. The staff is great - very courteous & helpful. The hot tub was wonderful. Breakfast a little boring as it is always exactly the same. Bonus - a happy hour in the evening with soft drinks, wine & beer with snacks.

    4
    « Nice hotel for a reasonable price »

    I went to Phoenix for a quick trip to see a concert at the MIM. I needed a hotel for the night. I wanted a nice place, but didn't want to spend a lot of money. This place was perfect. All the rooms are suites and you get a free hot breakfast buffet in the morning. It is located halfway between the MIM and the airport. I enjoyed my quick stop here and recommend the hotel. (very clean and the staff was very helpful.)

    5
    « Baaeball Tourney »

    Staying their is convenient and easy for us. Rooms are always clean. Happy hour is great to relax and the breakfast has something for us all. The pool is wonderful. It is larger than some places we have been to and the area around the pool is very relaxing. It always has towels for us

    4
    « Annual trip to Squaw Peak »

    We have a conference at Pointe Hilton Squaw Peak Resort every year and we feel we get a much better value out of staying at this Best Western. Clean rooms, comfortable beds, fantastic breakfast, and helpful front desk staff.

    2
    « Overcharged »

    The room was ok , but on checking out I found the rate was higher than the desk clerk had originally quoted me. Also I am a diamond Rewards member with Best Western, but that was not recognized at all @ this hotel.

  • 5
    « Vacation--passing thru »

    Awesome stay! We had the suite 2 queen beds and sofa bed. Has 2 bathrooms, which is awesome when you're traveling with 3 teens. Very comfortable and quiet. Nicest best western in 7 best westerns we stayed in thru out our trip.

    5
    « great place to stay »

    We have stayed at over 20 BW this past year and this was one of our best AOD. Good price, staff went out of way to make us feel special and would highly recommend. Easy to enjoy Pheonix and surrounding areas from this location.

    5
    « Calm in the City »

    The Best Western Hotel on Northern Ave in Phoenix was most definately a calm experience. Phoenix is a big city and the quiet renewal we experienced in this comfortable hotel with informative and helpful staff was refreshing! The space was well kept up, clean, and swimming pool was perfect! Laundry facilities, workout space. Oh my goodness. A gentle and healing landing space while we attended to the challenging family business of unanticipated death. Beds were SO comfy. Breakfast options ~ Happy Hour ~ and meeting other very fine folks who were registered in. I will return there when traveling next~hopefully with leisure in mind vs family business.

    1
    « Local druggy paradise »

    I have stayed at this location in the past and had very good service. All the old employees that were very good are gone now and a bunch of incompetent people run this place now. My room smelled of old cigarettes among other stale odors. There was traffic coming in and out of the room next to me. Looks like they made a permanent residence of the place. Locals seem to buy and sell drugs in the parking lot. Very scary at night. I felt like I was going to get robbed.

    1
    « Priceline Dud »

    I booked this hotel you my location Yuma location. I was trying to find an inexpensive clean place to stay. From previous ratings on Priceline, I booked this location for two nights prepaid. When I got into my room it smelled strongly of stale cigarette smoke. Within five minutes I knew I couldn't stay there and was getting a headache from the stench. The front desk tried to work with me but said the smoke was probably traveling through the vents. They said they could get me another room in a few hours which meant I had no place to go to wait and it was going to be an inconvenience as far as plans with friends went. When I called Priceline they had no sympathy for me and said they were going to charge me for the first night even though I said I couldn't stay there because it was so smoky. A lesson learned. I will never ever use Priceline again because after reviewing my purchase, I realized I could've booked directly through the hotel for less. The man at the front desk told me he would've refunded me if it had not been booked through Priceline. I was penalized $109 but found a nearby Extended-stay which was very clean and no smoking allowed on site.

    5
    « Positive update #3 »

    I have written 3 updated reviews and they haven't showed up on here. We are very pleased with the way the motel responded to the things that happened on our stay. They reversed our points and added more points! I wrote a positive review that very same day because they were so efficient in making things more then fair. We will stay again, and I have gave them 5 stars because everyone was so nice and fixed things right away. Thank you for your fantastic customer service. The beds were very comfortable, the room nice and clean.

    5
    « Excellent place to stay »

    Have stayed in this Hotel many times some for business and some for pleasure and have never been dissapointed. It is in a very conveinent location for me to visit family and friends and for my son and daughters Karate events.

    5
    « Late arrival »

    We arrived after 9 pm to a nearly full hotel. The front desk staff were very helpful and saw we got the exact type of room we wanted. She was very friendly and a great first impression of the hotel chain. The room was clean and comfortable. Overall a very nice experience

    1
    « Very Dirty Hotel »

    Arrived late in the evening for check in, requested a room not on the ground floor when i booked the room. At check in I was initially told the room type i booked was not available but then told that the room type i did book was available, and that house keeping just didn't update the computer. I was told all that was available was one on the ground floor. I was given room 125, a 2 room suite(room type i booked). The air conditioner in the room was broken, it was blowing out ice cold air and would not turn off. I called the front desk, and the front desk clerk came to try to fix it. The older man who was working the front desk (also when i checked in) was very helpful and trying to do all he could to assist. Since it was late he was the only one working. He was not able to turn it off so I was switched to room 117. Room 117 was one of the dirtiest hotel room I have ever slept in. Please look at the photos. The carpet was not vacuumed, and had white pieces all over it. There was a beer bottle cap on the floor next to the bed, 2 used plastic cups on the floor between the bed and the night table, The toilet and shower had hairs in it, all of the lighting and the furniture had layers of dirt on it. It literally has not been dusted in 5 years. The room was obviously serviced by the house keeper since the last guest because the bedding was made, and new unused toiletry items were in the room. Early in the morning i was awaken multiple times by housekeeping staff being loud outside my room as there was a housekeeping closet near my room. Breakfast was below average for a best western. Food was cold at 9:30am, and lacked selection compared to most best western properties. There were 3 hot options, eggs, sausage, and biscuits and gravy, as well as cereal, waffles and bread products. At check out I addressed the issues with the room with the front office manager and she was very apologetic and assured me she would follow up with housekeeping. While the staff at the hotel was very nice and accommodating, next time I am in Phoenix i will not be staying at this best western property because of the cleanliness issues. The hotel is in need of a major deep cleaning. I am a diamond member with the best western brand, and they are my choice hotel to stay with due to the value and consistency of the brand. Sadly this is the dirtiest best western property i have ever experienced.

    5
    « Vacation »

    Hotel personnel were friendly and helpful. Room was very nice and location to major highways was great. Nice to see there are still some great places to stay at. I will keep this one for future trips.

  • 4
    « Clean, nice staff »

    The good: Lourdes takes care of the breakfast in the morning and is great. Greets you with a good morning and knows her guests right away. One couple liked coffee and oj, when she seen them she asked if they wanted it again. She asked us how many waffles we wanted (sometimes two of us would want it others three), she would help with my tea. She would deliver the waffles when they were done. This service is not expected but was very much appreciated! Thank you! TJ at the front desk was also very friendly and helpful. Everyone there was but he stood out. The staff makes this a good place to stay. The rooms are comfortable and clean. Beds are comfortable and there is a mix of soft and firm pillows. Rooms are decently sized. There is a desk, small refrigerator, microwave, coffeemaker and adequate dresser space. The pool is heated and looks nice. There is also free wifi. The Bad: Water temperature coming out of the shower is way too hot. They need to turn down the boiler. Be careful when you get in the shower! There is a lot of noise coming from the street. Try to stay inside more. I would come back here again.

    5
    « Appreciative and pleased »

    I appreciate all the services and the amenities that you all provide and it has always been up to par. Now with the improvements made on the fitness room, that is just great and makes the facility even more enjoyable. Again Thank you and look forward to staying there again and will be looking at my Phoenix commitments and start my booking.

    5
    « Great Stay »

    Entering the lobby, I could see this place was well maintained! Awesome service and very polite at the front desk. Asked for a complimentary upgrade and got it (tipped appropriately..) room was amazing with a pull out couch (didn't use it) and 2 full bathrooms. Exceptionally clean and well maintained! Pool wasn't used but had some nice cabanas outside with a warm hot tub and clean water in the pool! Awesome reception with included beer and wine as well as snacks!!! Overall outstanding stay with a great location! Thank you for the awesome stay!!

    4
    « Good Hotel working to get better »

    Room was quiet, staff was mostly helpful. Breakfast was good. However we were given a room with one bed when we paid for 2 and had to ask to be transferred in the room we paid for. That room had a bed with a big dip in it that made sleeping difficult. It was one of the first rooms they renovated. The other bed was just fine, if a little soft for hotel beds. Room was clean and has what you would expect. Low flow shower had inconsistent heat, so it was a little interesting but not bad enough to report.

    3
    « Decent hotel »

    Nice location to airport, city, Glendale stadium. Clean. Wouldn't take much to earn another star. Minor issues could be easily fixed. No towels near the pool/hot tub. No waste basket in room. Makeup mirror not lit. Etc. Needs more hands on management. Good breakfast. Free happy hour is not very happy.

    4
    « Very Accommodating, Always stay here »

    We always stay here as it is the closest hotel to my brother's home. This time the whole family came for his funeral, and the staff was very accommodating. We had asked for two queen beds, and when they couldn't provide that, they gave us an extra room at no charge. The rooms were very clean, the heating system was quiet, the mattress comfortable. The breakfast room has a long table which was perfect for our entire family to be able to eat together in the morning. We didn't need the fridge or microwave on this trip, but they have been useful in the past. The location is right off the freeway so it is convenient. Parking is plentiful. My only complaint is that the lights over the sink/vanity are too dim for applying makeup.

    5
    « Clean, Comfy, Professional »

    I travel for the job so this Property Chain has a lot going for it. This particular hotel not only comfy, clean rooms, but has a professional staff as well. Very helpful. The one free drink happy hour and the monthly customer appreciate BBQ is a really nice added additions. The different room types I have stayed in have plenty of outlets and clean fridge. Some of the things I look for in a room. Breakfast has something for everyone. I will stay again

    5
    « Wonderful »

    Our stay was fantastic....breakfast and happy hour were great....rooms were clean and spacious...we used the great pool and hot tub....great place to stay for a short or longer stay...we were checking out different locations in Phoenix for relocation...this location was great for our trip

    1
    « Not satisfied »

    I checked in, the room was on a corner next to the communal smoking ash tray, it was noisy, the smoke filtered into the room through the gap in the door and the air unit... I left for another hotel. The location is convenient but my experience was less than satisfactory. The hotel is just noisy and rooms small (not quaint)

    1
    « Room at Best Western Innsuites Phoenix »

    The lighting is very dim and could see why. Pets are welcome here and the carpet looked and felt dirty.The room did not smell fresh . The tv was in an awkward place and could barely be seen from bed. The bathroom had an outdated and old whirlpool tub. The walls and floor and even the light switch edges had very visible mold growing on it in the bathroom. The door to the room was very dirty on the outside. Free breakfast was in not so clean area. Room small and hardly a suite. Queen room not large enough for 2 people.

  • 5
    « Good Experience »

    This hotel had very good customer services. I would recommend it to anybody. My family enjoyed the food the room the internet and the gym. If the weather was a little warmer we would have enjoyed the pool as well.

    1
    « very ghetto »

    i booked the presidential suite for my daughter for new years eve. when she arrived, there was urine in the toilet and pubic hairs on the toilet seat. there was a cock roach in the bathtub and coffee stains on the tables. the room had not been cleaned, and the whole room was fairly trashy. definetly somewhere to stay away from. we went to a best western plus and the room was much nicer. I work at a best western, so I know what a nice room is, and that was not one. do not waste your time.

    5
    « Service Above & Beyond! »

    Traveling to Phoenix for work with 3 co-workers, we booked at the Best Western based on price & proximity to downtown. We experienced two examples of customer service above & beyond the call of duty: When we first checked in, LeShawn cautioned us about a phone credit card scam that had been making the rounds in Phoenix. Two days later, a co-worker (staying at a different hotel) told us how she'd been the victim of said scam the night before. On our first morning, we prepared to call a cab when Oji directed us to a commuter app that saved us tonnes on cab fares while getting around Phoenix. My entire working career has been in customer service, so when I see two different employees exceeding expectations at the same establishment, you know there's a great team in place.

    4
    « BEST WESTERN InnSuites Phoenix »

    We were quite surprised with the complimentary cocktails and snacks offered every evening (Free beer and wine). The room was comfortable and clean and the in room wifi worked excellent with at least a 20 Mb/s download speed. The walls seemed a bit thin as every time the guests next to us closed the door the wall would rattle against the headboard of our bed. Not a complaint, but just thought I'd mention it. Overall it was a good stay and I would book here again in the future if we needed accommodations in Phoenix in the future. I should also mention this is a Pet friendly location which factored into our decision to book here as we almost always travel with our two cats.

    5
    « Good Location, Good Value »

    We hav stayed at this complex several times, each time for at least a week. It is beautifully appointed and the service is without fault. The breakfast selection is fine, the afternoon happy hour a wonderful plus, the rooms ate tidy and well maintained and the reception staff friendly and exceptionally helpful. There are lots of nearby restaurants and other shopping amenities. It is a good location and the price is right.

    5
    « Excellent Staff Attitude »

    The staff attitude was excellent. The room was super clean and excellent. Front desk per5sonnel were friendly and concerned. Management does not nickel and dime -- free wifi, good breakfast and a free get together weekday afternoons.

    4
    « EXTENDED OUR STAY »

    WE booked our first 2 nights on points, then extended our stay by an additional 2 nights because this was a cozy, clean and safe place. Very comfortable beds ! It was a plus to have an outdoor grill. Very nice touch with the free social hour too !! The location was great, being close to the hwy 51. We quickly discovered how easy phoenix is to get around with the loops. Front desk staff very kind and eager to give directions and advice on attractions. Thank-you for making our first time visit to phoenix welcoming with your southwest hospitality ! We'll be vack !

    5
    « Great Location...happy hour everyday. »

    Great location, very good breakfast with eggs, sausage, biscuits & gravy and also happy hour everyday with wine and snacks. The front desk guy was very nice, the room was clean, I will stay there again.

    5
    « Free Wafffle....AND more »

    I am easy to please when a free waffle is involved, but add biscuits and gravy and sausage patties and I might not leave. Not to mention, free drinks at night. Beer and wine. Not like the old days when it included cocktails, but I won't mark it down for that. We liked it so much we decided to stay and extra night! In all seriousness, it's a quiet location but still central, so it's close to airport, downtown and Scottsdale. I also went to the football game and it was too far from there either. I just had no desire to stay in Glendale. Had some good pizza from Stumpy's down the road a few blocks and plenty of other options. The staff was very nice and the rooms were nice. It's more like a motel, with outdoor entrance to rooms, but I was fine with that. They had a few computers in the lobby that came in handy. We will be back!

    4
    « Good place to rest while in Phoenix »

    This hotel was in the midst of a makeover that was almost compete. The front desk person greeted us and gave us the layout of the facility. Our room was cozy, VERY comfortable bed with great selection of pillows from soft to firm.

  • 5
    « Great place to stay »

    Great service and comfort and you can't beat the price. We loved it. I was there with cousins from two other states to celebrate my Tia's 70th. We had a blast and the folks here couldn't have been more courteous or helpful.

    4
    « Good stay »

    Comfortable beds. Bathroom area is tiny. Closet is a little to small. Service is great and everyone is really friendly. The bathtub needs to be replaced due to it being dated. There are remodeling the hotel so I am sure it will be fantastic when. They are finished. Kim I think her name was was wonderful. Would stay here again if I came to town.

    3
    « Certainly not First Class »

    The room was clean, the free breakfast had enough food (though it wasn't very tasty), and the staff seemed pretty friendly. However, poor accommodations for people with walking issues (no way to get between the front desk and the dining room without going up and down several stairs). Also, I left a charger for my phone there, called to see if they could mail it to me - I was promised a call back that day, never got one.

    1
    « My review »

    I have stayed a few times and always good service ,rooms very clean .Kim at the front desk always cheerful and helpful,Juan the head of housekeeping very nice and always laughing,Mila always very accommodating ,this time I stayed in remodeled room and it looked very nice .I enjoyed it and i had a pleasant stay and I will return for sure .

    3
    « Wrong Room at Arrival »

    Booked a two room suite and received a 1 room at check in hotel Said I must have made mistake when booking although I paid the rate of a 2 room suite but was told after I checked into single room that was what I booked

    5
    « BW Northern Ave - Great Stay »

    When I travel I look for things like accessible outlets and plenty of them - this place has it. I look for clean, professional looking, feeling room/place - this place has it. Breakfast has a large assortment to choose from - you can be as healthy and or have a treat for breakfast. The room has to smell clean - this property does. The staff have to know what they are doing and helpful - this place does. So....I recommend the stay and will be back

    3
    « Puke at top of stairs two days-Loud soccer team »

    Looked as if someone puked at top landing of stairs .staff walked right over it choosing not to clean it up. A very noisey soccer team-Boys and Girls were staying at the hotel over the weekend--3am noise finally ended. Other than that a very comfortable clean room and swimming area

    3
    « hotel experience »

    there was dog poop everywhere...barking dogs all night . I could hear the tv in the room next to mine. beds were ok, but too soft. there seemed to be a lot of noise, but maybe it was just because I was in a pet room...

    4
    « hotel was convenient for us »

    Breakfast is a plus. Breakfast includes the basics. TV quality not the best. Broadcast quality was not the best. Available channels were not programmed in to the TV as far as I could tell. I really don't want to hear the music of the housekeeping/maintenance staff.

    4
    « Great value »

    We were pleasantly surprised with the quality, cleanliness, friendliness, and overall experience. We would highly recommend this hotel to others and would definitely consider booking there again should we need such accommodations.

  • 5
    « Easy access and pleasant experience »

    This hotel is located near the airport and central to getting around in Phoenix, AZ. The staff are great and they are very accommodating to specific needs. The room was clean and pleasant.I would recommend this hotel to anyone traveling to or from Phoenix.

    5
    « Phoenix Raceway Stay »

    Great place to stay. Good location. Close to restaurants, airport, downtown. Beautiful property. Helpful staff. Quiet. Went to PIR and met up with friends from Minneapolis. Our friends commented on our room. They said, "we're staying here next time" your room is much better than ours!

    4
    « Review »

    Overall stay was very good. The hot breakfast every morning was excellent but the cleaning staff were inconsistent in there duties. The exercise facility was small but the hotel is working to expand. I would recommend stay at hotel based on daily rate and location.

    1
    « Where should I start »

    Hmmm where should I start? Homeless guy breaks into soccer players room locks himself in the shower then uses there uniforms as towels!!!!! It took management 30 minutes to call the cops. True story can't make this up!!!! OR Shower fixtures are broken in both bathroom in the room.

    4
    « Very nice hotel. Noisy Saturday night. »

    This is a very nice hotel that was comfortable, nice beds, professional staff, good wifi, very good (real food) breakfast. BUT. The kids were out on a Friday or Saturday night. Lots of loud noises and so on. I did complain and the staff was responsive. Another a little odd thing was that getting a "Do not disturb" sign seemed a little difficult. Not a big thing though. Good location, but it is on a very busy street. Even so, except for the partying, it wasn't too bad.

    5
    « very good experience »

    I have stayed at this location several times ,it's been always good service overall ,very accomodating and helpful staff,rooms very clean ,hotel outside needs shows some aging but is Ok ,the only problem I had this time was the sink drains slowly other than that evrything was as always .Thanks so much we'll be back for sure

    4
    « Good Hotel »

    We stayed for three days and the breakfast was good but needs some variety, comfortable bed and the wifi performed well. Only negative comment was the room smelled old. We did not have a chance to use the fitness facility or the pool, maybe next time.

    4
    « wonderful hotel »

    I own a condo a few blocks away and use this hotel all the time when I have out of town guests. I have never been let down itA very friendly staff and always very clean. having the breakfast is a plus

    1
    « Worst hotel stay ever! »

    The rooms were clearly updated but were still somewhat gross and musty inside. We had the lovely chance of having a dog that the owners left behind in the room behind ours, which we didn't discover until around 1am. Contacted the front desk around 2am to let them know about the dog but they only offered switching rooms or attempting to contact the people staying in that room ? the front desk girl said she'd call us back in 5 minutes and never bothered contacting us back at all. We were left listening to a dog bark, howl, and scratch all night long. The next morning we ended up being harassed by the dog owners as though it was our fault that their dog was left in the hotel room because they were arrested or otherwise ?detained? by the police all night. Our door was jammed when trying to pack up and leave this hell hotel and the man at the front desk tried to get us to go ask someone else for help instead of doing his job and contacting someone to come help us at our room. Refused to offer any sort of compensation for the horrible night spent at their hotel. Since then, my husband has spent 2 weeks attempting to get in touch with Kim Chambers, the supposed manager of this hotel. Received no calls back and she apparently never works AT the hotel so we have been completely unsuccessful at reaching her for any sort of help. Hopefully this Kim Chambers woman loses her job soon and they can hire a manager who will actually manage this property.

    4
    « Restful and Comfortable Place! »

    I needed a place to stay while visiting family in Phoenix. I needed someplace comfortable and reasonably priced...and here I found both! It is an older property that needs updating, however, it was spotless clean and the bed was like sleeping on a cloud....It was SOOO comfortable!! The staff was courteous and professional. If you are looking for comfort at a good price...This is it!!

  • 2
    « Needs Work »

    Cleanliness needs attention and staff could use some customer service training. Rooms need updating. Breakfast was adequate and location is convenient to airport. Online photos are not indicative of the actual rooms available. Food was left in the refrigerator from the previous guest and the refrigerator had been turned off. Tub drain backed up during shower.

    2
    « Phoenix Business Trip »

    To start I called to request an early check in, and the guy at the desk told me he would call me back in a couple minutes, couple hours went by, and no contact from the front desk person, so I stopped by, and they informed me they would not have the room I requested available till 3pm, which then they said we could call you when it's ready, and I rejected their offer, as they don't do call backs obviously. Then have to say the Cleaning Staff is the worst I have ever seen. After I got checked in, and was put on the 2nd floor which I requested a 1st floor due to having a Hip Replacement and they had no elevators. The cleaning staff would leave trash bags and their carts in the hallway at the base of the stairs, plus smoking in a Non-Smoking Area and when you mention it, they laugh in your face, like who are you to say what I do. When they were supposed to be cleaning rooms there would be 3 to 4 in a room, partying and laughing so loud I couldn't hear the TV in my own room, guess that is why there is no such thing as early check ins there. They would stand on the second floor yelling down to the first floor for several minutes instead of walking down to talk civilized. You call the front desk and they say they will mention it to them, but then the next day they get even louder and ruder. The property could be beautiful if the cleaning people didn't leave their cars all over the walkways after they leave at the end of the day making it hard to maneuver around the walkways, probably a violation of the fire codes as well. They have free Internet that is sluggish at best, and you get logged off randomly while your using the computer to put your code back in. Breakfast was good, they have Biscuits and Gravy, Eggs with Sausage and Hash Browns. When leaving there are lots of blind spots onto Northern so be cautious. But I would have to say until they get their cleaning staff straightened out, I will not be staying there again, and just note if you stay more then one day, there is no common courtesy from most the staff, they already have you checked in, and have your money. Would have to say, I'm glad that I stayed at the Best Western in Houston and Galveston before this one, I would have thought the attitudes of the staff was normal for their chain.

    3
    « Nice place for the money and good location. »

    This hotel was good (although showing it's age) and was convenient for me located just off Highway 51 so you can get around pretty easily around town. The full breakfast was decent although I am not a fan of reconsituted scrambled eggs (some added butter helps with the otherwise dry eggs). Caters to the average tourist (definitely not upscale). The staff was very good though. Very responsive. I had a couple of things to have fixed in my room and they were there within a couple of minutes. Pool was nice. But changed my room to the east side of the hotel for a little more quiet. For the money it was decent.

    4
    « Phoenix bucket list trip »

    The hotel was clean and comfortable. The location was perfect for our needs. The price was reasonable daily breakfast was generous. We loved the pool and hot tub especially since it was opened till 10 each night and we live to swim under the moon. No opportunity to use the patio grill or laundry room but they were all available for our comfort

    5
    « You get your money's worth »

    sweet staff- welcoming and helpful good bed deep tub with jacuzzi quiet breakfast was yummy - eggs were cooked perfectly nice guests - quiet but friendly at breakfast room was clean - everything worked

    3
    « Ok for price »

    The exterior of the hotel far exceeds the interior of the room we had. We originally booked a Standard Queen Room but had the option of changing to a Jr. Suite. We should of stayed in the standard room because the Jr. Suite was TINY. The bathroom was not more than 5 feet long and the Queen bed, was more the size of a full bed. And, we should of reported the roach in the mini refrig. when we first opened it,but since we were in a rush we didn't tell the hotel till check out. I think there are better choices next time I'm in that area.

    4
    « Best Western »

    This is a very good value for the money. Centrally located, clean and quiet with an excellent staff. It is, however, in need of updating. That might bother some people. However, I found the overall experience and value to be very good indeed.

    4
    « Comfy, clean hotel »

    Have used this hotel twice in the last year. Always clean & the beds are extremely comfortable. Love that they have a happy hour in the evenings something that you don't find very often. Will go back there again next time I am in town visiting family. Breakfast is the standard hotel breakfast.

    5
    « Nice experience »

    We read on TripAdvisor that the rooms smelled musty, but we only found that our room had the typical hotel smell. Everything was very satisfactory and we'd definitely recommend staying there if you need to be in NE Phoenix.

    4
    « Just ok »

    4 years ago we stayed at this hotel and we had a great room. So we booked again a presidential. The staff is very much ok. So is the lady from the breakfast room! The room was a bit dissa Ointing. We had the one at the backside of the frontdesk. The bed was very comfertable. But the table in the living room was very old. The room could use some painting. They forgot to clean the seperate toilet. The shower was a bit difficult to handle. There is a patio at the other side of the parkinglot, that was nice. So was the pool. Breakfast was very good!

  • 5
    « Best Western Exceeds my expectations! »

    The Breakfast was excellent, the high speed internet was great but most of all, the staff was excellent. I was in Phoenix for a conference and this Best Western had a great staff and I love the idea that there is a social hour Monday- Friday and free breakfast every morning with barbeque at the first Wednesday of the month. The staff made you feel like a family member. The pool was great and just in overall great experience. Can't wait to go back there.

    3
    « Location was good for the convention center »

    We came in very late, the front room smelled like it was damp/musty, the air intake for the AC was like it had never been cleaned, I wondered if the filter had ever been changed. Our other room had a shower with and extender rod that was broken and had to hold that rod to wash hair, very awkward and the front room smelled damp/musty but the bedding was fresh and bed comfortable, both had kitchenettes but no cups dishes or silverware. The AC worked well. It was quiet. There was water between their room and my room we had to walk through that was muddy; I don't know what that was about. Breakfast was full and just fine. I would have thought the GM would have done a better job making sure everything was working in the rooms.

    4
    « Good Hotel »

    Customer Service was good would recommend. All staff was attentive. Overall it was a good stay. beds were good. TV good. Staff was friendly, management good. I would say the ownership took low bidder on remodel and has created some problems to keep property in good shape.

    5
    « location »

    Location was accessible from convention/workshop for 3 days. Breakfast was delightful to start for the day. Need some customer relation to outreach during their stay. Parking area just not enough if a major convention events going. Located nearby business area district.

    5
    « My stay in Phoenix »

    My recent stay was a good experience. Everyone on the staff is of the utmost professional and courteous caliber. From the appearance and cleanliness of the rooms to the appeal of the grounds, including the swimming pool a favorable impression is created. It has always been a pleasure to stay at the convenient location. Calvin Quick has a wonderful staff.

    3
    « Impressed at first glance »

    Upon entry to the room, I was impressed. Two rooms separated by french doors, two full baths. But on closer inspection it looked like the room had not been vacuumed near the furniture for a long time. Also found hairband and contact lens out on the open carpet. Light bulb over one bathroom sink missing and not replaced during two night stay. Breakfast area clean and good options, though food was barely warm.

    5
    « Great Hotel- always a good stay »

    Always enjoyed my stay at this hotel. Good location and always clean and staff friendly. The beds are comfortable and the hotel room is clean and functional. Easy to get to and close to I-51. The breakfast is first rate and the staff at the guest appreciation night are wonderful.

    5
    « Money well spent »

    This was the best suite I have every stayed in. It was so clean and quite and the management was awesome. The staff was great and the breakfast was good. Hands down the suite was very roomy with a very large Jacuzzi tub.

    4
    « Clean, good place to land »

    I was very happy with my stay. The Breakfast selection was incredible. A little challenging to get to and get out of, but well worth the stay. I will stay again. The price was fair, the rooms clean and the staff helpful. It is nice.

    5
    « First time in Phoenix »

    I truly loved this place. The room Was clean and well furnished. The breakfast in the morning very good. The swiming pool an enjoyable area.a had a great time. It is located i a very nice district, plenty of buildings with great street art painted on their walls. The atmpsphere is great. I will definitely come back.

  • 3
    « Good value for the price »

    We've stayed here in the past a number of time since it's close to my husband's family. The staff is friendly and helpful. The free breakfast is varied, good quality and the dining room is clean and the food is kept stocked. They have 2-3 computers that can be used for free. Wifi works great throughout the hotel. We booked two Suite Rooms since we were traveling with other family members. They were very impressed with their room's quality and the service since the cost of the rooms were approx $100 each. Our suite room also consisted of three separate rooms (one with a kitchenette/living room, bedroom and bathroom. The sink in the kitchen area needed replacing since it was old and tired but we never used it so it wasn't a problem. There was a good size mini refrigerator, desk table, coffee table, sofa-bed and flat screen tv in the living /kitchen room. The bedroom had a king size bed and flat screen tv as well. On our arrival, the bathroom was covered in paper and blue tape and the fan was dismantled. We called the front desk and they sent a maintenance person who arrived within 15 minutes and he was shocked to see the state of the bathroom. He apologize and said that touch up maintenance must have been done to the bathroom after the housekeeping staff had clean the room. He was very efficient in putting everything back the way it was suppose to be and cleaned everything so it was usable. We were given a choice to either stay in this room or move and we decided to stay since the room was located next to our elderly relative that had been traveling with us. The next day our toilet got plugged and once again the maintenance staff arrived with 15 minutes and fixed the problem. The staff is very pleasant, efficient and works very hard to make your stay as enjoyable as possible. I will still stay here when staying in Phoenix again (which we do frequently) because over all it is good value for what you get and the staff can't be beat.

    4
    « Frequent Flyer »

    I have stayed here several times when traveling from out of town to attend my grandson's football games. As the title suggests, I am a frequent and sophisticated traveler who knows the ropes of identifying suitable lodgings. My goal for these trips, which never are more than two days, is to get the best possible room for a reasonable price. This hotel aces those criteria: clean and comfortable rooms, good service, friendly and helpful staff (including breakfast and room cleaning), and a good price. I recommend it to anyone looking for a good place to stay for a budget price.

 

Getting to the hotel ...

All directions
·From: Interstate 10 West. Go to State Route 51 North, then to Northern Avenue and exit west. Proceed on Northern Avenue for 0. 25 miles. The BEST WESTERN InnSuites Phoenix Hotel & Suites will be on your left. ·From: Interstate 17. Go to Northern Avenue and exit east. Proceed on Northern Avenue for 4 miles. The BEST WESTERN InnSuites Phoenix Hotel & Suites will be located on your right. ·From: Interstate 10 East. Go to State Route 51 North. Take the Northern Avenue exit and proceed west on Northern Avenue for 0. 25 miles. The BEST WESTERN InnSuites Phoenix Hotel & Suites will be on your left. ·From: Airport. Take Interstate 10 North to State Route 51 North. Exit State Route 51 at Northern Av...

see more