BEST WESTERN Hotel Pasadena Royale Inn & Suites,  Pasadena

4.0/5  - based on 395 guest reviews.
3600 E Colorado Boulevard, 91107-3866, Pasadena, United States - See map
+1 626 793 0950 +1 626 568 2827

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> Room 1

1 adult

 

Hotel advantages

  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Outdoor pool
    Outdoor pool
  • Onsite laundry
    Onsite laundry
TripAdvisor Traveler Rating
based on 394 traveler reviews
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Welcome to the Best Western® Pasadena Royale Inn & Suites! Experience Southern California from this charming and affordable Best Western® Pasadena Royale Inn & Suites, just minutes from the Rose Bowl, Staples Center and Old Town Pasadena. The Best Western® Pasadena Royale Inn & Suites is a conveniently located choice for guests traveling on business or pleasure. There's something for everyone within a short drive of this Pasadena hotel. Coming to cheer on your favorite college football team? The iconic Rose Bowl and Rose Bowl Parade are just six miles away. The state-of-the-art Pasadena Convention Center. Want to enjoy southern California's beautiful scenery and mild weather? Be sure to check out the Los Angeles County Arboretum, the Huntington Library and its botanical gardens, the Santa Anita Racetrack or the monthly Rose Bowl Flea Market. There are also plenty of shopping and dining opportunities in historic Old Town Pasadena. Conveniently located near the I-210 Freeway and with easy access to the 110S Freeway, guests often choose the Best Western® Pasadena Royale Inn & Suites as their home away from home while attending a game or event at the LA Convention Center, Staples Center, Nokia Theater or Dodgers Stadium. Los Angeles is just 10 miles away, and this Pasadena hotel is also within an hour's drive of unlimited family fun at Universal Studios®, Knott's Berry Farm®, Disneyland® and Beverly Hills. Additionally, guests traveling on business are close to local organizations, including the Senior Olympics, Western Food Safety and Bonzai. Our Pasadena hotel strives to make your stay as convenient as possible by offering amenities that include a complimentary Hot Breakfast buffet, an outdoor swimming pool with hot tub, guest laundry, business center , our 63 well-appointed guest rooms and suites are each fully equipped with HD Cable on LCD TV and high-speed Internet access. Make your next Pasadena vacation a breeze by contacting the friendly staff at the Best Western® Pasadena Royale Inn & Suites. Book today and save.

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Room 1

Guest reviews


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based on 394 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
130
Verygood
 
143
Medium
 
72
Poor
 
30
Horrible
 
19
Business Business 64
Couples Couples 97
Family Family 148
Friends getaway Friends getaway 30
Solo travel Solo travel 30
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Pasadena Royale Inn & Suites,Pasadena
  • 2
    « Nothing "Royale" About This Place »

    I booked this reservation through Hotwire, lured in by the teaser: "The last person got the Holiday Inn Express!" Too bad I wasn't the last person. Let me start by saying that the staff were all very friendly and accommodating. And let me acknowledge that, when booking through Hotwire, one risks getting assigned "that room" that nobody else wants. That's just what happened to me. An outdated, run-down, over-crowded, ugly room in poor repair, originally intended to be a handicap-accessible room, there's not a wheelchair this side of the Mississippi would fit through this room. Single-glazed windows provide zero noise dampening. Ugly bathroom fixtures. Ceiling, walls, and floors in serious need of repair/replacement. And then I read an earlier reviewer's post about bed-bugs. This did not help me sleep in heavenly peace. The only "redeeming" quality about this room was the Gideon's Bible in the drawer. Take my advice! Don't book this hotel on a pre-pay site, and don't check in until you've seen the actual room you'd be assigned to. I'm sure some of the rooms have been updated, but I sure wouldn't risk it again.

    3
    « A Motel is not a Hotel »

    Very good location for those wishing to visit the Huntington gardens and museum as well as the superb Los Angeles Arboratum in Arcadia. Highway 210 is nearby but traffic noise does not penetrate the rooms. Upgraded motel hiding its age. Great for a couple of nights.

    5
    « A caring place »

    Everything was as good as expected! We come here twice a year, and have been doing so for 8 years. Always upgrading the place. Laundry facility is a big plus. Wish they had an exercise room. Convenient to shopping and dining.

    1
    « I named the bed bug Bartolo »

    This seemed like a perfectly fine place to spend a night until I was up late working and saw a little critter crawl across the bed. It was a bed bug. I did manage to photograph and trap him under a cup and name him Bartolo (after a scruffy character in The Barber of Seville). I immediately called the front desk, whose appropriate but routine-sounding offer to refund my money was a little disturbing. I asked if they had any partnerships with other local hotels where I could stay...no. I fled to the Courtyard Marriott, who was gracious enough to give me a bit of a discount since it was now 4am. Since I was on the road and had no way to clean my belongings, I had to toss anything I feared might be contaminated. I also developed 4 large welts on my back (eew) where I was bitten. Refunding my money isn't enough; you must take care of this problem!

    5
    « Best Western Royale Pasadena, CA »

    Very clean rooms and exterior property. Staff really friendly and helpful. Pillows a little hard, but that is just my preference. Bathroom spotless. Breakfast good and free. Lady running breakfast seems to enjoy her job and was always happy to see you. Free parking. A very pleasant stay and a great value for the dollar.

    3
    « Not amazing, not poor! »

    Counter staff (Jose) are friendly and supportive asking questions and showing interest in your reason for visit. The room was nothing to be wowed by - was a little outdated with blinds that over the heater and a weird smell in the room. Can't complain for the price relative to other hotels on our trip so far. Included breakfast was great. Arlene is running a great thing there and is ever so friendly. The staff get you a 4 where everything else brings it to a 3.

    4
    « What do you want? »

    We chose the hotel because of its proximity to Santa Anita Race Track and that it is clean, comfortable and professionally maintained and it satisfied our needs and desires.I have nothing further to say and am building resentment that I have participated in your survey and now you are hassling me about the number of words I have written.

    2
    « Wow.... Really? »

    Went there for our anniversary and for going to the breeders cup horse races. We were "upgraded" to a suite... for almost $400 for the night (for the standard room), I expected clean... finished and more than what we got.... especially when we were "upgraded". The bathroom was disgusting... the tile and caulking were in major disrepair. The TV remotes did not work, the coffee pot was not working. I am a Best Western regular....this room was of far less quality than for what we normally pay about $110 a night for a room near Disneyland Resort in Anaheim. So disappointed

    5
    « Wonderful ! »

    Wonderful experience at Best Western Pasadena Royale - everything from the reservation by phone, great convenient location, safe inner courtyard parking, ease of checking in, lovely room, very nice full hot breakfast included with self-service as well as friendly personalized assistance from Arlene, to the smooth checking out - all a very positive experience at a reasonable price - thanks to manager Eric and a helpful staff. The elevator & luggage cart near parking made carrying luggage to our 2nd floor room much easier. Overall - happy to recommend this good experience & value to others.

    5
    « Great stay. »

    Great breakfast. Convenient to downtown Pasadena. extremely friendly staff and nice place to stay. Would definitely stay here again when visiting the Pasadena area. Clean rooms and well maintained hotel

  • 5
    « Excellent Hotel »

    We changed our choice of hotel at the last minute when we discovered that our original destination was going to charge us $40 a night to park our car Luckily the Best Western was more than adequate with hard working, helpful staff and rooms that were clean and comfortable. Eric on the front desk was especially helpful when I needed help to book a day trip and Arlene at breakfast was particularly helpful and friendly. We would not hesitate to stay there again.

    4
    « Didn't disappointed »

    We stayed at this hotel back in 2014 when we moved our daughter to Pasadena. We were very satisfied with that stay so when we went to visit her this October, we booked it again for 10 days. When we arrived they upgraded us to a suite, no extra charge. Very impressed with the staff here. There are all very friendly. Have to give a shout out to Arlene, who ran the breakfast area. She always greeted us with a "good morning" and a smile. They have a very good breakfast selection, with cereal, fruit, eggs, hash browns, make your own waffles and pancakes, bagels and such. Our room was very clean and updated. Bed was comfortable. It's not the most quiet hotel, as far as wall insulation for noise, but it was bearable. Parking is on site, but kind of tight if you get in late. Well, it could be better if guests would know how to park and not take up more than one space. Price was very reasonable, under $100.00/night. Overall, a good place to stay.

    3
    « Good Pasadena value »

    I was skeptical when this hotel was booked for us but it turned out ok. It was a great price for Pasadena, although it's located on the outskirts. The neighborhood is commercial but not that sketchy. There are good restaurants a couple of miles back toward Pasadena and many to choose from in the old town. I liked that there is an LA Fitness less than a mile away. The free breakfast was ok, with the usual budget choices.

    1
    « Bug problems »

    Best Western Pasadena Royale has great location. 2 room suite nicely decorated for comfort, free coffee, specious and bright. Friendly staff. Unfortunately Mr. Harry Monga General Manager sadly refuses to acknowledge that he has a bug problem. He told me that he has no bugs..I will have to find another place to stay....

    5
    « Pasadena Trip »

    Love staying at this Best Western. Excellent place to stay. Excellent quality for the money! They really look out for their customers and try to help them in every way. We've stayed here for years and find that it is the best place to stay in Pasadena.

    4
    « Great beds, comfortable, good amenities »

    A very good property which seems to have been renovated. I appreciate the microwave, fridge, decent desk and good bathroom. Quiet relative to traffic. A/C new and quiet relative to some mid-priced hotels--but could be better. (This is a real problem and a real opportunity for the BW brand!) Beds were great! Good choice of furnishings and a good sized room.

    2
    « Insane staff for a Best Western; overpriced except for possible same-day deals »

    Experience with staff was so miserable, it's hard to believe it's a Best Western. When I checked in with my wife and son, the front desk person said that I had to pay $10 extra per person, as my reservation only had one person on it. I said that was surprising because it didn't say that in the app; because that's a policy more associated with a one-star flophouse than a three-star chain; and because who would check in one person to a room with two queen beds? He told me that I was free to "stay somewhere else." I found his sudden, inexplicable hostility to be so far beyond my experience and decorum, yet I looked on the app to confirm. I discovered that they had so much extra inventory that the $125 room that I had booked was now only $34! So I asked about his cancellation policy, and he said, "you're free to cancel, but we're keeping your money." As crazy and rude as that was, it was to get stranger. That night, I decided to stay at a friend's and my wife and son stayed there. The next day, I stopped by to take my son to lunch. I went in the room, and a few minutes later, there was a knock on the door. It was housekeeping. The woman asked me, "Did you take my Windex?" I was flummoxed. What? "Did you steal my Windex?" I assured her that I did not, and she gave me a side-eyes look. The room wasn't bad at all. My wife said the breakfast was good. And if you reserve the same day, you may get it for $34 - which is about on par for the treatment you're likely to receive. But I'm kindof surprised that a Best Western had employees that were that hot-tempered and obnoxious.

    3
    « Busines travel »

    The hotel worked good for me, within company budget. Nothing fancy, but it was clean. I went to the continental breakfast only 1 time during my visit, very disappointing. Liquid coffee machine, stale dry bagels, rotten banana's, but I'm not sure who would book a hotel based mostly on the breakfast.

    5
    « Great Suite for Work & Leisure »

    Was in town for four days visiting family and friends. Good central location. The staff was pleasant and helpful. The suite was comfortable. I had to work on my laptop for about 8-10 hours a day to get an important project done. Having a nice desk in a separate room with strong wifi was great. I'd definitely stay here again.

    2
    « Nice desk staff; terrible beds; poor accounting »

    I normally have good experiences with BW hotels. This one was terrible. Prices quoted were not ones billed; no receipt given at checkout; still haggling over an extra deposit charged. Do not stay here.

  • 4
    « Renovated, good location, reasonable price »

    We have been to this place multiple times and this is the first time after their rooms being renovated. The location is good unless you really want to be very close to downtown. There is Wholesfoods, Ralph's, Starbucks, Einstein Bagel, ... 3 minutes away. Very nice staff. Jose at front desk is very polite and helpful. Arlene in the breakfast area is very kind and helpful as well. Decent basic breakfast for the price you pay. The breakfast area is very small though. You'll have free wifi and good TV channels. Rooms are clean. I would recommend it and will go back again.

    5
    « Bottom line: Excellence »

    We absolutely loved our stay here. The breakfast was a full buffet and the food was so good. Eggs, waffles, pancakes, cereal, milk, fresh fruit, coffee and juice, toast and muffins, etc. The nice lady who works the breakfast buffet is sweet as can be and easier to help out as much as she can. Make sure you tip her! She deserves it. The employees were so nice and helpful and polite as can be. The hotel is so clean and the maids do a excellent job of keeping the place pristine. Warning though, you might not have your room clean until after 4 PM. The front desk will call you around four to make sure that you want your room cleaned, if you are still there and haven't had your room cleaned yet. The pool is nice and warm. There is a hot tub, as well, which is so nice. Everything is just so clean and wonderful. There are lounge chairs by the pool and towels are available at the front desk. This hotel has three floors and an elevator. We were on the third floor, away from the street so it was very quiet. The ice machine is located on the ground floor by the parking lot. It is easy to access. There are also vending machines. Lastly, in the front lobby, there is a computer with a printer in case you need to print boarding passes or tickets or anything. There are also a bunch of brochures that you can grab for tourist sites. This place is wonderful and we will be returning when we come back to California in a few years.

    5
    « Good overnight stop »

    We found the accomadations excellent. New to the area we were a little taken back with 3 massage parlors staring at us from the office. Hotel is Excellent. Desk Staff, Benjam & Ignacio went out of there way to see that every thing was to your likingl. Room was excellent suite and the price was GREAT. Arlene, at breakfast, which was better than I might have received a resturant, was helpful and greeted guest with a smile for us early risers. This will be my regular half-way stop betten my regular trips from home to Northern CA.

    5
    « Enjoyable Stay »

    The hotel was very clean and the staff were very pleasant. Arlene in Breakfast service was wonderful and attentive to customer needs. Will stay there if we are down in the Pasadena area again. We went to Chelsea game at Rose Bowl and found this to be a convenient location.

    4
    « Best Western Pasadena Royale »

    Nice, clean hotel with friendly and helpful staff. Very affordable. Good breakfast, guest laundry and nice, clean pool. Would stay here again if ever in the area. Parking spots are tight, we were driving a medium size car.

    3
    « Incompetent service »

    I "checked" in July 14 about 3:30pm. Was told their computer system was down & they would need to take a picture of my driver's license & credit card & when system came back up they would then call me to come really "check in" Needless to say I was skeptical. I was assigned room 205. Got there & maid said it's dirty but just cleaned room 206. She called front desk to tell them the same. Went back & got key cards for 206. Go forward to 7pm when I returned from dinner with a friend,went to front desk & asked if system was back up. No said a new front desk person. Was very tired..fast asleep at 9pm. Hotel room phone rings at midnite. I answered very sleepy & was asked who I was & why was I in room 206. Explained earlier maid situation. No apology,just hung up.Obviously records were not corrected that I was in 206 not 205. I am totally shocked at the desk clerks incompetence...both of them!! When I checked out the next am only got an apology. I think I deserve the 24,000 points I used to stay in the wrong room. GRRRRRRR????...

    3
    « Basic accommodations »

    Service was excellent. Very attentive & friendly staff at check in and breakfast. Unfortunately, sound carries between floors and the HVAC system was noisy. Otherwise, good basic accommodation at a fair price. Go for 3rd floor if possible - no one above you then.

    5
    « Quiet and comfortable »

    Two night stay with the family, we had two rooms. One king suite and another 2 queen bed. Rooms are nicely updated and quiet. We experienced no problems even though this is an extremely busy hotel. On the main drag in Pasadena, I was surprised how quiet it was. Parking is awful here, though. I almost didn't have a spot when I arrived after my family late at night. Parking is inside the property, surrounded by the hotel and a wall, does that make sense? Its the same parking situation down at the HI Express too, where we stayed last summer. But this is California, there isn't parking anywhere. Breakfast is very, very good. Nice lobby and eating area. Staff was great. No real complaints.

    5
    « Very Nice Stay »

    We were checked in quickly by very friendly, helpful staff. Our spacious room was very clean. Bed was most comfortable. The shower was strong pressure and very hot. WiFi worked great. There was lots of parking - they gave us a pass to display. Breakfast was very good with a busy attentive attendant. There was a huge range of choices and all we had was fresh and tasted good. I will stay here again for sure.

    5
    « Recommend the Pasadena Royale Inn & Suites »

    Can hardly ever go wrong with a Best Western property and this property was no exception to the brand. Been staying at BW for over 30 years and most everyone has been excellent. The standard that BW has maintained and continues to improve their properties.

  • 5
    « Great for Business Travelers! »

    The suites are roomy and great for late night work. The view outside is beautiful. Wonderful amenities make it nice and cozy. Covered parking is available. There is a wonderful selection for breakfast. The staff is always very friendly and helpful. Will definitely stay here again.

    5
    « Best Western Pasadena Royale »

    We found the staff exceptionally accommodating; we did have one unpredictable plumbing issue and it was addressed professionally; the staff went out of their way to make sure I was happy with the result. Thank you!

    1
    « Not So Good »

    AVOID THIS HOTEL. The reviews are misleading and the part of town it's in isn't all that great. We were told the rooms were "updated" but there were dents and holes in the wall, the bed was remarkably uncomfortable, the tub was stained, some of the furniture was broken and the trim needed paint. NOT worth the money they're charging. This is a $60/night hotel, not a $100+/night. We let the hotel know we weren't happy with the room and tried to cancel our 2nd night but they refused to refund us.

    3
    « Convenient location, tight parking spaces »

    We stayed two nights here and were told we were upgraded to a suite. The first time we went to the room, our room key cards didn't work and I had to go back downstairs to get them fixed. The lobby staff was apologetic about it and it worked fine the second time. The room itself was spacious, but parking spaces are really tight. Parking in between the lines can be a bit challenging. At least it's an easy to access location, so it was still alright. One weird thing is how wrinkly the sheets are upon check in. Usually sheets are super crisp before use, but not here - maybe they don't use starch? We left one morning before 8am and came back about noon. Even though we put out the sign for room cleaning, and we saw that the staff had taken away the towels from the bathroom, the bed was still not made and the bathroom was not cleaned. We asked the maid whom was making up a room down the hall if we could have replacement towels, and she asked us if we still wanted the room cleaned, but when we asked when that could happen, she said after lunch. Although we got fresh towels from this woman, I don't know if she was the one who was supposed to make up our room or if someone else was supposed to. The system for cleaning here just seems a bit odd. The breakfast has a pretty good selection. Tables here are also a bit cramped, but you do get a variety of items - yogurt, hard boiled eggs, pre-made omelette like eggs, make it yourself waffles and pancakes, fruit, and bread. If it weren't for the lack of cleaning, I would give this stay 4 stars.

    5
    « Best Western Pasadena Royale »

    It was very apparent that the staff were trying to meet our needs and were very generous with their ability to do so. We stayed in a suite with two rooms, a king sized bed in the "bedroom" and a sleeper sofa in the "living room." We also needed a roll away for an additional granddaughter. We were very happy with the accommodations and the way the cleaning staff took care of our rooms while we were out and about during the day. The breakfast was phenomenal. It was close to many choices for restaurants (within a five-minute drive). I felt safe taking a walk in the adjoining neighborhood.

    5
    « Still a Pasadena Favorite! »

    I visit family and friends in Pasadena/Los Angeles about once a year. I have been using this hotel for about 7 or more years. I usually get a junior or one-bedroom suite. This hotel is quiet, clean, conveniently located and my hotel of choice when I visit this area. It is currently undergoing renovations -- which I did not feel that it really needed. The breakfast is very, very good and I also enjoy their small swimming pool and hot tub. The staff are all very nice, professional and go out of their way to ensure that their guests are happy.

    4
    « Good Choice »

    Hotel was very clean and quiet. Bed was comfortable. Breakfast was great! The woman who oversaw breakfast couldn't have been more helpful. She kept everything well stocked, answered any questions you had and checked in with you periodically to see if you needed anything. Hotel is centrally located to a lot of LA sights. The only issue we had was difficulty parking. The lot wasn't very large and was made smaller by items being stored in parking area and guests' cars being parked incorrectly. Otherwise - all good. We'd stay again for sure!

    4
    « Overnight Stay »

    My son and I just needed a quick, overnight stay as we were meeting a group at JPL and CalTech the next morning. We arrived at 8:00pm and we were quickly checked in. Although there are renovations going on to the outside of the hotel (painting, etc.) our room had already been renovated and was very clean and nice looking. We were facing the street, but it was a very quiet evening and the beds were very comfortable. One reason I chose this hotel (besides location) was for the breakfast options. I am very health conscious and was able to find fresh fruit, granola, yogurt, whole wheat toast, etc. My son enjoyed the waffles. The staff at the hotel was very friendly and helpful. I would stay at this hotel again if I was in the area.

    5
    « A Wonderful Stay »

    We stayed here for 4 nights. Our room was very roomy, clean and quiet. The Staff was great and friendly along with fabulous Customer Service. Breakfast every morning and free WiFi was great. I would recommend this Best Western to anyone who stays in the Pasadena, Ca. area.

    5
    « Great place to stay »

    We actually moved from another Pasadena hotel to the Best Western because we were very unhappy. It was a very good move. The staff at this Best Western was very attentive, and the room was clean and modern, the breakfast was outstanding not only because of the great selection of food but the friendly attendant was very helpful. We'll be back to for sure.

  • 4
    « Pasadena Hotel »

    Comfortable rooms, friendly and competent staff, expected amenities (wifi, toiletries, breakfast, microwave, television, refrigerator) all in working order. Close to restaurants, shopping, freeway. Parking was tight, small spaces. Large vehicle may be difficult.

    3
    « Good , Clean and fairly priced »

    The good - is price, clean, parking, and the people are very nice. Same experience for their sister hotel on the next block. It's not a walking around neighbor hood but very short drive to downtown - Wholefoods and coffee places. The worst part is the deluge of emails you get even if you ask not to get them

    3
    « average hotel »

    good for the price. close to the freeway. terrible Internet. room worn but not terrible. wonderful with heated spa. breakfast not any unusual. restaurants close to the hotel and also a Target. helpful employees

    4
    « Excellent Stay At Best Western »

    Very pleasantly surprised by quality of the hotel and staff, though it generally got very good internet reviews. As many noted, parking is not large car friendly and it's difficult to align even small cars in the narrow parking spaces. The hotel borders the street, but the noise was minimal and did not affect getting a good night's sleep in our downstairs room. There's easy freeway access and lots of shopping near by for traveler essentials; including Sprouts, Trader Joes, Sears, Orchard Supply, and Wells Fargo Bank.

    4
    « small but comfortable »

    Small but comfortable. Staff was friendly. Room was relatively quiet considering the nearness to a busy street and freeway. Parking lot was easy to get in and out of if you use the sidestreet entrance. Close of lots of places to eat. Saved me a lot of commute time to LA. Breakfast was good. Food was fresh and lots to choose from. Rooms have small fridge and microwave. Recommended for travelers to LA.

    4
    « Pasadena Stay »

    We needed a hotel in Pasadena for a 5 day stay. This hotel had a comfortable bed, a clean room, a shower with decent water pressure, wifi that worked, and a large television. The hotel was quiet and the staff was very friendly and helpful. We were pleased with their variety of types of food for a hot breakfast. We will keep this hotel in mind when we need a place again to stay. The one negative point would be that the hallways need a new facelift.

    2
    « POOR HOTEL »

    Althought this location is being renovated if is far from being updated. Never have I stayed in a hotel/motel of this calibre where you were given vouchers for breakfast., then when you arrive for breakfast the chief person collection the vouchers stands there and hovers over you. But the worst part is all of the WORKERS came right in pushed into lines filled their plates to overflowing and leave, then come back and do it again. Your customers are still waiting to receive food that is hot. The fresh hot food is all taken by the workers. Asked about ICE go to the back behind all the old furniture stacked up as storage and there is no ice, it is dry....Who took that, workers??? very poor management......

    5
    « My Hotel stay »

    Excellent hotel and staff. The best do it yourself breakfast bar I have ever been to ! The hotel was central to everywhere we were going over the weekend. Arlene, the attendant at the food bar was really on her game. kept it running like a clock ! Very good experience overall.

    3
    « Friendly hotel with nicer interior than the exterior would suggest, but don't use the pull out sofa bed »

    The staff was very friendly, pleasant, and helpful. Nice continental breakfast area with good choices. The exterior of the facility is quite old and worn looking, but the rooms are updated and clean. We liked the bathroom which was spacious, clean, and modern. We needed two beds and could only get the king suite, consisting of one king and a pull out sofa. The king bed was rather firm but adequate. The pull out sofa bed was unfortunately the worst I have ever seen. The "mattress" literally was springs covered by a thin fabric. Not a sliver of padding. I needed to ask for extra blankets to pad it up a bit. This put a damper on our stay as we needed to use that bed.

    2
    « The good and the bad. »

    First the good. The continental breakfast had a good variety of chooses from yogurt and fruit to sausage and eggs. The staff was very friendly and helpful. The hotel has been recently remodeled thus having nice up to date furnishings in the rooms and the lobby. Also the store next door has a deli with great tacos! Now the bad. Although newly remodeled, the bones do not seem to be upgraded. First the toilet backs up ( on going problem the staff says), then the bath exhaust fan breaks (they are old), then the TV stops working (not a regular problem). The staff was quick to fix our issues when we called but seems after a remodel these types of issues should not be occurring.

  • 4
    « Short Overnight Stay »

    The employees at the front desk and breakfast area were very friendly. There was a fairly nice variety for a self serve breakfast. The room accommodations were fine, just could use a little updating in the shower and sink areas. I would have no issue to stay there again.

    5
    « Spacious, Quiet Oasis »

    I was pleasantly surprised by my overnight at the Best Western Pasadena Royale. Our room was a suite with two rooms and two TVs. It was very spacious and could have easily fit a family because the ante room likely had a sofa bed (but we didn't check). It was noticeably quieter than any other hotel where I've stayed in the past six nights. It's also within walking distance to the Metro. It's a nice touch that the hot tub and pool are open all night.

    3
    « Good Value »

    Newly remodeled rooms. People were very nice. Rooms basic. Chose this motel because of location to our son"s home. It was fine for what we needed it for a place to stay on our visit from Florida to California.

    5
    « Wonderful Room & Great Breakfast »

    The room was perfect! It was comfortable and well decorated. When you are thinking about booking this place, subtract the cost of what you would normally pay for breakfast somewhere else from the cost of the room. You will quickly see that it is a bargain.The breakfast is an ACTUAL breakfast, not just coffee and a wrapped pastry. There are eggs, bagels, yogurt, sausage, hash browns, a variety of juices, pancakes, waffles, oatmeal, cereal and of course coffee and those wrapped pastries. I like that everyone in my family can find something to have for breakfast and that we don't have to drive anywhere to start our day off. I love staying there,

    5
    « Perfect stay »

    From the time Eli checked us in til the time we checked out 5 days later our stay was perfect. The Karma started when Eli gave us room 322. The date was 3-20 and my wifes birthday would come 2 days later. @breakfast on 3-22 Eli brought my wife a little gift bag of water and snacks. Above and beyond. Minor cosmetic things in bathroom, but nothing to fuss about. Highly recommend this hotel.

    5
    « Quick trip »

    Made a decision to go to Pasadena to see a presentation. Easy to book and in a good area. Was able to check in a little early and then able to rest up nicely before the presentation. Had to drive all day the next day so a good sleep was important. Slept very well in the good bed, and it was a quiet location. Even the room heater/AC uint was quiet!

    4
    « nice stay »

    good experience. Clean, easy access, elevator to rooms. Hotel was full, so parking was limited, especially for larger cars. good location, plenty of good restaurants in the neighborhood. Close to Santa Anita racetrack and public golf courses.

    1
    « Lost Reservations, No Security »

    Where do I being. Lost reservation. . . and then the front desk gave me functioning keys to a room that was already occupied by a lovely elderly couple who was as surprised as I was about barging into their room. I am glad that there was nothing too risque! The apologies received were laughable (he actually chuckled). And the wifi service is poor!

    5
    « Great Value »

    Very pleased with the accommodations, service and location. Large clean updated rooms Great breakfast buffet which adds to the value of the daily rate. All members of the staff were friendly and appeared to enjoy their jobs. Easy access to interstate. Would highly recommend.

    4
    « Friendly Staff, Great Service »

    Hotel did not have any record of my Hotwire reservation when I arrived. Jose immediately rebooked me a room and worked tirelessly over the phone with Hotwire on my behalf to get me refund from Hotwire. The room was $20 less than the Hotwire rate. Go figure. The lady at the front desk also gave me a complimentary bottle of water when the vending machine ran out, which was a very nice gesture. The hotel was average but adequate. The staff was very friendly and extremely helpful. Breakfast was good quality and service was prompt.

  • 4
    « Good location helpful staff »

    I traveled to Pasadena for a quick, last minute business trip. The room was clean and comfortable. The hotel staff was very friendly. Additionally, the breakfast was very nice. Eggs, sausage, waffles, along with the typical offerings. The person overseeing the food area was friendly too. We got in late and left early the next day, so we did not utilize all the property had to offer. Hotel prices were higher than average in this area, but this hotel was reasonably priced.

    4
    « In town for conference »

    Great for business or conferences--was used mostly for sleeping. Not really a place to stay all day at-pool is small and parking a little tight. Only complaint was the firmness of the mattress in the king sized suite. Staff was very helpful.

    2
    « Lumpy Bed, bathtub drain won't shut »

    I got little sleep, then couldn't even relax with a bath. Emailed owner asking for at least a partial rebate. No response. Moved to an AIRBnB. Best WEstern should be ashamed to have this place....it ruins their reputation, and I'll look at other hotels instead from now on.

    5
    « Perfect Place to Stay on a Budget »

    My traveling companion and I were pleasantly surprised by the overall courtesy, friendliness, and efficiency of the staff. The breakfast variety and quality exceeded our expectations for a "continental breakfast." The housekeeping staff were efficient and very friendly, always greeting us when they saw us. The rooms were well appointed and always clean. (Four pillows on each bed-WOW!) The only "problem" was difficulty with the internet service which the staff worked diligently to resolve. Highly recommend this hotel for a comfortable stay at a budget price!

    4
    « This is my 10th Stay »

    This was a business/pleasure trip for me. Location is convenient fwy access. Parking good, wifi excellent, Breakfast good value - considering it is free!. I stay here frequently (3-4 times a year) for business.

    5
    « Very Nice with easy access to I210 »

    We enjoyed our stay at the Beast Western Royale in Pasadena. The King Suite was very clean and well appointed. They have a nice pool and spa area. There are restaurants within walking distance. The employees are all very friendly and helpful. Breakfast was delightful, fresh fruit, sausages, hash browns, eggs, cereal, waffles, pancakes. Just about everything you might want. We would definitely stay here again.

    5
    « Nice Stay at the BW Pasadena Royale »

    Spent three nights at this Best Western while attending an Expo meeting at the Pasadena Convention Center. Location was close by car. Room was comfortable and the internet worked fine. Breakfast was a nice selection of warm and cold items and I was greeted each morning by Arlene, who was very helpful. Would stay here again on my next trip to Pasadena.

    5
    « Comfortable stay with amazing staff »

    My mom and I visited the Best Western Pasadena Royale while attending a conference. The room was clean and newly remodeled, in a safe and quite part of town. The best part of our stay was Arlene, the breakfast attendant. She was friendly, always checking in with guests to make sure they had everything they need and the food and drinks were well stocked. When we departed she wanted to make sure we had had plenty to eat and her concern was very sweet and left us feeling very warm.

    3
    « There are better hotel choices... »

    We were in Pasadena for 1 night, stayed at BW Pasadena Royale. The hotel is a bit dated but clean and relatively quiet. My frustration with this hotel was that they would not answer their phone. I got lost trying to find the hotel, GPS devices weren't working properly so I called the hotel 5 times, no answer. When I FINALLY found the hotel, there was only 1 other person checking in and a staff of a least 3 standing around. I know the number worked because I had called it the day before.

    4
    « Nice Place »

    Considering this location is on busy Colorado Bl, it was very quiet. The staff is very nice and friendly, and the room was very clean. I really enjoyed my night's sleep too. At first I thought the bed was too firm. But it turned out not to be, and I had an enjoyable night's sleep. I also enjoyed the free breakfast buffet. I always enjoy these buffets, but this was the first time I had seen a pancake machine. It was a nice surprise addition to the breakfast line up.

  • 5
    « Cali trip »

    The room was very clean, the people at the desk were helpful, the free breakfast was great, and the cleaning crew kept every thing clean. Great place to stay, it was easy to get on and off the freeways, stores close bye and delivery after hours.

    1
    « Worst parking lot anywhere! »

    You cant park because the spaces are too small, so people park everywhere. People take two spaces or park in the middle of the lot. Forget breakfast, you can't get it because even with the smallest of crowds it becomes impossible

    4
    « Pleasant Stay at Best Western Royale »

    Stayed here for 2 nights in December 2015. Hotel was about 90 minutes during rush hour from LAX. Very clean and nice location. The front desk staff were extremely professional(I've stayed at much "nicer" chains and haven't gotten the same respectful service as here.) Breakfast was good and filling for the day ahead. Convenience store down the street if needed as well as good food nearby. I highly recommend the Burrito take-away place across the street; we enjoyed some awesome burritos our first night. Didn't use the pool, the room itself was spacious. Our room bordered the street; it isn't a loud street but it is a 4 lane street so if that might bother you ask for a room away from the street. Would definitely stay again.

    5
    « Quality Suite »

    The suite is very comfortable with a good layout with quality furniture provided. It has a microwave and a refrigerator. The location is also very convenient to attractions in Pasedena and Arcadia. Though the local is closed to highway 210, the room is very well insulated with no traffic noise. However, can hear the neighbor room when they use the shower. Overall, it is a very good price for the suite with full breakfast provided. The breakfast has many choices with hot and cold items. Fresh fruits are provided too. Excellent staying experience!

    1
    « Overcharged »

    Please be cautious when checking into this hotel and signing paperwork. They overcharged a whole night and did not make any effort to honour this mistake, even after another stay in the future. Just want to make people aware this is happening.

    5
    « Anniversary get away »

    My hubby and I stayed at this hotel for our anniversary. There was a slight issue when checking in. They had my husbands first and middle name as the reservation so it took awhile for the receptionist to find us. Once she did, she upgraded our room to a lovely patio room. She also gave us a complimentary drink as an anniversary gift. She was very helpful with assisting us and had great customer service. The staff was nice and friendly. The room was perfect. The bed was super comfortable and the bathroom was clean. The price was a deal and it came with free breakfast at the hotel restaurant. The hotel restaurant had delicious appetizers and the bartender was prompt on serving us with great drinks. We loved our stay and recommend this hotel to stay.

    5
    « Pasadena Royal. »

    This hotel was great. Easy access on and off freeway. The room was very clean, quiet and staff were excellent. The handicap room had a walk-in shower which was great. Bed appeared new and comfortable. Will definitely use this one again. My only negative is that the bed was very high which seems to be popular now but presents a challenge for the handicap.

    4
    « Upgraded »

    Been staying at this hotel and was happy to see it is being upgraded. Good location and a friendly staff. Free parking and breakfast. Many breakfast items to select Fresh fruit, pancakes, waffles, yogurt , assorted bread and bagels to toast as well as coffee and juice. Beds comfortable and rooms clean.

    5
    « Road trip stop over »

    We were very pleased with this motel. Our room was lovely and clean and a nice new bed. The staff were very helpful. Breakfast was good. Would recommend it There was a bit of building work going on but it was out of season so repairs had to be done but it didn't affect our stay at all

    4
    « Great Hotel - nothing was too much trouble »

    Having read some of the reviews before staying here, I was somewhat apprehensive about what to expect. I was, therefore, surprised and pleased with the accommodation and the breakfast. The bedroom was spacious, with an extremely comfortable bed. The room was clean and, because it was not overlooking Colorado Boulevard, I couldn't hear any traffic noise. Breakfasts consisted of a good variety of food. The only minor criticism I would make is that the "crockery" consisted of paper plates, bowls and mugs. The bowls reminded me of vomit bowls used in hospitals! All the staff with whom I came into contact were extremely friendly, helpful and most courteous, especially the lady in the breakfast room, whose name I cannot remember but it began with 'A'. Nothing was too much trouble. I stayed here for a week, which I gathered was a bit unusual because most other guests were there for two days, either on business trips or touring. I would certainly recommend this hotel, and if I visit LA in the future, I would have no hesitation in returning here.

  • 3
    « Hotel in good shape, breakfast not so much. »

    Hotel is being refurbished and is looking pretty good. Suite with king size bed was new, clean and comfortable. Microwave, fridge and coffee maker were handy. Nice sitting area with sofa and two chairs. Problem was the bathroom was very small. So small the door hit the toilet when you opened the door, very strange for a suite. Close to fwy and all types of shopping. Only 8 to 10 minutes from City Of Hope which is what we were there for. Breakfast was a big let down but they did try.

    4
    « Awesome little hotel in Pasadena! »

    Before October 2015, my husband and I had never been to Los Angeles, so we knew nothing about the Pasadena area (or any other area for that matter). After looking at some other reviews on Trip Advisor, we settled on this hotel for our week-long vacation in LA. The staff was extremely friendly and helpful, the room was clean and comfortable, and the continental breakfast was standard (but pretty good!). Everything was very affordable and the hotel was very easy to find; we so enjoyed staying here, and will be sure to recommend it to anyone planning on staying in the same area!

    4
    « Outsider of the Construction.... »

    The hotel is being remodeled, which is awesome. Beds are super comfy, carpet is fresh and it the hotel on the inside has an upbeat feel. However, they are still renovating, which is really loud. If you're like me and just passing through, or you'll be out a lot, no worries they stop at night, but...it's notable noise. All in all, though, for this price and so close to Pasadena, it's a great deal and they are super kind.

    5
    « Great value! »

    Quiet room! Convenient location--near the 210 freeway, close to Whole Foods, Ralph's, Von's, Sprouts. Minutes from the Huntington and Norton Simon Museums. We have been staying at this motel since 1987. It still meets all of our needs.

    5
    « Best Western, Pasadena Royal, Pasadena, CA »

    I've been a BW rewards customer since 2010 and have stayed in many BW hotels. Never had a negative experience with the staff and always found the BW hotel grounds clean. My room had a large bathroom and very comfortable king bed. Same for the Pasadena Royal BW. Staff was friendly, room clean, outside property clean, Centrally located on Colorado Blvd. and minutes away from the 210 freeway.

    4
    « Clean Rooms, Good Breakfast, Helpful Staff »

    We spent two nights here. Our suite overlooked busy Colorado Blvd, but neither of us had a problem with the sometimes loud traffic noise. The hotel is near grocery stores and restaurants you can walk to, or a short drive. The room was clean, had a refrigerator, large bedroom and nice size sitting area. There is no door between the two, so anyone staying up late in watching tv in the sitting area can be a problem. When we first arrived at motel, we were too early to check in, but clerk gave us directions to Huntington Library and was very helpful. When we came back, I waited 15 minutes while clerks helped two other guests check-in. I was hot and grumpy and there was no where in the lobby to get a drink of water. Finally my turn came and Jose was helpful and apologized for my wait. Breakfast the next morning was very good with make it yourself waffles and pancakes, and fresh fruit, but the same round plastic egg discs you find in most BW. Free wifi worked well. I would stay here again.

    5
    « Our weekend stay »

    Best Western Pasadena Royale, Pasadena provided us with excellent service and comfortable accommodations. I value cleanliness and quietness as top characteristics of any good motel-hotel. This had both, along with friendly staff.

    4
    « Good service, basic but clean & efficient »

    Basic, a bit outdated the rooms, but everything worked. Staff very helpful, fast-free internet, good breakfast included-no yogurt though :(. Vending machine very limited (just soft drinks, as it had ran out of water)

    5
    « A Nice Surprise »

    This Best Western was a nice surprise. We were very pleased with our room and service. We like to stay in the Glendale/ Pasadena area when going to Dodger games. When we arrived, we noticed that there was major work being done on hotel room renovations. The workmen were quiet and respectful of the vehicles in the parking lot. Upon checking in, we were greeted by a very personable desk clerk. We noticed the fresh feeling in the lobby. We were pleasantly surprised when we got to our room and saw we had a mini fridge. The room was spotless, we had plenty of room, and the bed and pillows were comfortable. Breakfast was included, which we took advantage of Sunday morning.The food was fresh and there was a nice selection of items, that were constantly being refilled. Even though the dining area was small there appeared to be seats for everyone. Last month we stayed at the Hilton in Glendale, which I was not impressed with. We got a better value and better service at this Best Western. We will return. ??

    1
    « Terrible experiencie »

    The baby crib mattress was filthy, full of fluid spots, so I took a new "clean" towel to cover it and I found hairs in it. The next day, when we arrived to the room is was the same as we left in the morning, the bed unmade, trash not gather, but non towels, so, They came in, took the towels and left. I talked with the front door lady and She said me that the only thing she could do was giving me new towels and a blanket for the filthy baby crib, because the cleaning ladies only work during the day. The next day I talked with another guy in the front desk, and he told me that he was going to talk with the cleaning service, and told them to clean our room and change the baby crib (It was logical and least). We expected more than a sorry, because it wasn't only one mistake. It was a horrible experience and I would not recommend this hotel to any one. The only good thing was the breakfast, but the bossy woman in charge, asking for the tickets and telling every one where to put the trash, makes the breakfast not a good time.

 

Getting to the hotel ...

All directions
·From: Interstate 210. Take the Rosemead Boulevard Exit south one block to Colorado Boulevard. Travel two blocks west on Colorado Boulevard to the Best Western® Pasadena Royale Inn & Suites.