BEST WESTERN Hotel Inn at Palm Springs,  Palm Springs

3.5/5  - based on 668 guest reviews.
1633 S Palm Canyon Drive, 92264-8343, Palm Springs, United States - See map
+1 760 325 9177 +1 760 325 0945

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
TripAdvisor Traveler Rating
based on 666 traveler reviews
See more comments >>
Photo gallery :
Enjoy cozy accommodations, great rates and a fantastic location near the best the area has to offer while staying at this Palm Springs Best Western. With so much to see and do around this hotel in Palm Springs, guests are only limited by how much they want see and do in one day, since all key area attractions are all within reach. Located just one mile from downtown Palm Springs, guests can enjoy endless rounds of golf on world-renowned fairways, some of the country's best shopping - including the famous Cabazon Outlet Mall - decadent dining venues, and lively entertainment and nightlife options. And for outdoor lovers, explore adventure at nearby Agua Caliente Indian Canyons and Joshua Tree National Park, or hop on the Palm Springs Aerial Tramway, the World's Largest Rotating Tramcar, to experience a breathtaking 4,000-foot journey up Chino Canyon. While in town, try to catch one of Palm Springs' famous annual events, like Coachella Music Festival, Tour de Palm Springs, Palm Springs Film Festival and Palm Springs Modernism Week. Guests staying here on business will also love being close to the Palm Springs Convention Center, the Desert Regional Medical Center and Palm Springs International Airport, just five minutes away. After a day of nonstop excitement and exploration, head back to the comfort of this Palm Springs hotel's superior and spacious guest rooms set at the base of the San Jacinto Mountains, each complete with a microwave, a refrigerator, cable satellite television, free wireless high-speed Internet access and premium amenities for a peaceful night sleep. Other amenities also include a complimentary Deluxe Breakfast, 24-hour mountainside sun deck, pool and spa and guest laundry. Make your next Palm Springs hotel stay unforgettable with the BEST WESTERN Inn at Palm Springs' unbeatable value, location and comfort.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 666 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
151
Verygood
 
272
Medium
 
142
Poor
 
64
Horrible
 
39
Business Business 41
Couples Couples 285
Family Family 162
Friends getaway Friends getaway 84
Solo travel Solo travel 64
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Inn at Palm Springs,Palm Springs
  • 1
    « door to room hard to open. shower was unusable for someone with limited strengh. valve for shower hard to open and hot a »

    And cold water opposite. Very small quarters. Room needs alot of attention! Door was very difficult to open. Heater was right next to one of the beds. Motel was hard to find. The BW sign is hidden from the road.

    5
    « Quick Getaway »

    Pleasantly surprised by this return visit. Hotel sita near a dead end right by the mountain and it is quiet and peaceful. Breakfast was a plus with a casual by the pool brunch. Wall Street Journal and free cold water at check out made us very happy. IN room fridge was also very nice!

    4
    « Nice place to stay »

    Out of the bustle of downtown but easy to get to the night life. Very friendly staff and breakfast was small but good and you could eat by the pool with a fireplace (it rained the night before) or a breakfast room

    5
    « Excellent place to stay »

    Myself and my friend visited for two nights The location was pretty good We hopped in uber for $5 which took us into the town Rooms were excellent super clean Beds were ok. Bed pillows were uncomfortable sadly Rooms were well stocked Breakfast was adequate Pool area is nice but would have preferred a heated pool Great place to stay Good value

    3
    « Cheap - standard matching price... »

    This is not a suitable hotel if you are a business traveller, and adequate rest is essential. The aircondition sounded like an old diesel generator when starting. There is no restaurant or room service.

    5
    « Excellent choice of hotel »

    This hotel is a little beyond the main street in Palm Springs but although there are a range of restaurants within a close walking distance of the hotel, there is also a free bus service 4 nights a week, every 15 mins. For the other days the regular bus service operates an excellent service too. The hotel is well managed, with very spacious rooms. They were serviced very well on a daily basis. All staff were came across were extremely friendly and helpful. Facilities are excellent with a fridge and microwave and coffee maker in our room. There is also a laundry which touring travellers would find useful. The pool area was lovely with plenty of good quality beds and the area where the good complementary breakfast was served.

    3
    « Great for a couple of days »

    We spent two nights here in a room with two double beds, TV, air conditioning, TV and a large bathroom. The room was comfortable and fine for a couple of nights. The bathroom was spacious and disabled user friendly. The pool was nice with plenty of sun loungers. The location was okay but not very close to town but there is a nice Mexican across the road which sells reasonably priced cocktails. The breakfast at the hotel was really nice. It was outside by the pool and consisted of cereal, toast, bagels, waffles, muffins, eggs, sausage, yoghurts etc. The wifi was down during our stay so it only worked in reception which was okay, we managed as it was only for a couple of days. The hotel was nice for anyone looking to stop off in Palm Springs for a day or two.

    5
    « This place deserves an A+ and I'm picky »

    I literally travel the world and I must say this is home away from home. I am very picky about cleanliness and this place met my needs in every way. Most hotels that have breakfast usually give you a hard bagel and send you on your way, but this Hotel had eggs, sausage and cereal and waffles to order and all done in an awesome pool side area that's so inviting. I will be back for sure and I would imagine all the people I met at breakfast will too.

    4
    « Palm Springs Overnight »

    For travellers wanting a quick overnight trip to Palm Springs from nearby Los Angeles, this hotel is a good choice. It's not too far from downtown Palm Springs and it's a short 10 minute drive to San Rafael street where visitors to the Aerial Tramway take a turn towards the mountains on the road to the Aerial Tramway station. Our hotel room was very clean and the hotel staff especially Todd, the front desk manager was very helpful, courteous and friendly. The buffet breakfast was the typical American breakfast, nothing fancy but still very good for us southeast asians.

    5
    « Good Value »

    Stayed here as a low-cost alternative to hotels near the convention center. Everything was clean and worked. Staff extremely helpful, breakfast by the pool excellent. Room layouts a little weird but a terrific option for area.

  • 3
    « Good but not impressive »

    We had a ground floor room with 2 queen beds, which were fine. The bathroom was clean, and we had more than enough towels. I enjoyed using the little one-cup coffee maker. Breakfast outside around the pool was good but not exceptional. It was nice sitting out there while we ate and also reading a free copy of The Wall Street Journal. The room had a bad odor from a combination of deodorizer spray and perhaps older furnishings. Since the windows didn't open, we couldn't get any fresh air. The AC was noisy but worked well. The parking lot could have been better lighted at night. Next time I'll look for a motel without the smell.

    5
    « Excellent Hotel Experience »

    This is the 4th time we've stayed at this hotel in the last 3 years and we've always had an excellent experience. The staff is professional, prices are reasonable, rooms are comfortable, and breakfast is very good. The employee at the front desk even found my wallet when I accidentally left it in the office and personally returned it to me. We will stay here again next time we are in Palm Springs.

    3
    « Quiet and Convenient »

    Quiet and very close location to everything. Nice Continental breakfast. Had trouble with hot water when taking shower LAST DAY ONLY. Would not get warm but the faucet did. Felt guilty letting the water run trying to get the shower warm. Many gallons of water wasted in a desert/drought area.

    4
    « Location, Location, Location »

    Resort style hotel with super friendly and helpful staff. Older buildings, but has been kept up to date. Quiet and comfortable room. Breakfast of hot and cold selections was served around the pool. A very nice place to stay. Located near the airport.

    3
    « Could be better »

    The hotel is in a convenient location and the breakfast/pool area has a great view near the mountains. The staff was friendly and the place was clean. However, the hotel is showing its age. We've stayed here several times in the past but even though the price is good, we will be considering another hotel next year.

    5
    « Best Western Palm Springs »

    I thought everything was excellent. Great staff and GM. breakfast was free and very good. Room was clean and well maintained. Lots of outlets for charging electronics. I only wish the grapefruit on the tree was ripe enough to eat.

    4
    « Nice Stay »

    The property is nice, although dated. We were not offered Express Checkout. Breakfast was OK, but not anything to brag about. Hotel is at the far end of Palm Canyon Drive. Pool area very relaxing. Staff is very courteous and helpful.

    5
    « Excellent value »

    This is a hotel on the outskirts of Palm Springs and it represents really good value. For the 2016 Desert Trip concerts we booked three nights here, and it was only about 25 minutes away from Indio. The hotel is comfortable and a good place to rest. Very nice staff. Highly recommended.

    4
    « handy location... »

    The location was very handy for us; easy in and out. This is an older Best Western Hotel. We stayed during the off-season so we did not experience noise or other inconveniences. Our room was clean and neat. And, we did enjoy the pool and eating breakfast outside!

    3
    « Good hotel for a short stay »

    We had booked an AirBnB for our Desert Trip adventure which was cancelled at short notice. We found Beat Western Palm Springs to be a good option under the circumstances. It's a bit far from Indio, around 40 min coach trip. Our room was clean but smelt musty upon first entry. It was freshened once the window was opened. The staff were very friendly, cleaners included. The pool area is a really relaxing place for breakfast and pool is very clean. They have lifters in pool and spa for disabled guests. Very accessible hotel all round. The air con in our room was mounted on the floor and blows straight on the bed making it a bit cool on your back and little hard to find a good temp to be comfortable sleeping so we turned it off at night. Lift is a bit scary and slow but we managed ok. Lift could do with a renovation. Guest laundry is welcomed along with drink and ice machine as well. Would def go back if I had a need to visit Palm Springs again.

  • 3
    « An older PS motel »

    This is an older Palm Springs motel that has been partially updated as the years have passed. In reality, the updates have been only partially successful. Our room layout was unusual to say the least. Generally clean room, the beds were OK, satisfactory linens, noisy AC. The management says in comments to other reviews that they are trying to retain that "retro" look and feel, but accomplish only retaining a very old facility. Terrible paint colors. In Europe, this would be considered acceptable. Here it is sadly dated. We would seek other accommodations next time.

    4
    « Best Western Palm Springs. »

    Nice hotel. Included free full breakfast. Nice rooms. Good price. Friendly and informative staff. It's the best value I found for a clean, comfortable, attractive room complete with a full breakfast. It's the place I'll stay when I'm in Palm Springs.

    3
    « I've had better, I've had worse »

    The nice thing about this hotel, they let me check in early, the not so nice thing is the free wifi didn't work. When I spoke to the desk clerk I was kinda annoyed, when I asked for some kinda credit for the non working wifi he said well it's free and your not paying for it. I said yes I was paying for it, it's not like I'm at Starbucks where the wifi is indeed free. The hotel overall was nice, hot shower and ice cold AC. The pool and spa were nice and inviting. They offered a complimentary hot breakfast in the morning by poolside. The only gave one set of towels, for a room with two occupants. The decor could have used a tad bit of sprucing up (wallpaper bubbling). The room had a refrigerator and microwave. The checkout was quick and flawless.

    3
    « Lower end B.W. »

    I am a Diamond member with B.W. and have stayed in many different properties. This one is on their lower end. While the room was clean and adequate size, they were having problems with their internet service and the further away you got from the office the worse the service until, in my room, I was never able to connect. The breakfast is nice on the pool deck.

    4
    « Sad »

    I travel for business and stay at many hotels which include the Best Western chain. This was by far one of the poorest kept hotels. The rooms are majorly dated and the wall paper was coming off the walls. The rest of the room was in the same poor condition. Just glad I had only booked one night. The breakfast was sad. If you have a choice select another hotel in the area.

    1
    « Not good!! »

    The room is falling apart, is very small for handicap! It is very shabby and outdated. Has a tub, I can't get into. The only good thing about the room is the TV. The wifi sucks if you can even get it to work. Noises are heard everywhere! Upstairs, every time they walk the ceiling creaks! The bed is positioned right next to the front door so I hear everything outside! There are hardly any plugs in the rooms! The air conditioner sounds like it is going to blast off into outer space!! Ugh!!!! I want to go back home!!!

    4
    « Accessible to many things »

    Located near things I like to visit. Stores, strip, theater, great eateries, casinos activities and just for pleasant walks. Just pick the venue of clubs for night life and enjoy yourself. The price was right for a three day getaway that was must needed.

    4
    « spring break »

    This motel is quaint and in an excellent location near downtown. Restaurants are everywhere and all serve fantastic food, especially the fish market across the road. The rooms are cozy and comfortable. The breakfast was great as well, with made to order omelettes.

    3
    « This is a great place to stay away from the strip. »

    The Best Western lives south of the downtown strip. You can take a long walk to, or use the trolley to get downtown, if it is not too hot. Overall, for the area, it is a nice hotel. Pros 24 hour pool - the pool is always open. I think they get away with this because they are so far away from the crowds that you aren't going to see any non guests jumping in. You can have a pool and a jacuzzi all to yourself at 3am. Free Breakfast - Not the greatest but they have hot stuff, the eggs are kind of gross and spongy though, THe pastries were just OK. Staff - very friendly, very nice. ALways responsive. WIfi - is fast usually but it went down a few times on my stay and became unusable sometimes. Fridge and Microwave in the room - Stop by Raph's and stock up on burritos. Cons THe hotel is older and a little run down. In some cases it can distract from the stay. The ceiling in my bathroom had noticeably uneven paint for instance no big deal but the shower had to be pulled and twisted to turn on. Not a huge deal, I called the front office because I thought it was broken and I was instructed on how to turn it on. ___________________________________ The single bed rooms vary a bit. My first room was up against the back of the travelodge on the top floor. I was larger than the other rooms but still I was not happy with this. I imagine since it was the middle of the week, I was easily transferred. My new room was much smaller, it was model featured on the BW site 360 view. Smaller room but the view out the window was was nicer, I could see the rocky martian looking hills and palm trees of this beautiful city. If you want a clean pleasant place to stay you could do a lot worse.

    4
    « best western = palm springs »

    a great hotel with an affordable price tag. easy access, convenient, quiet and friendly. if you like to hike its right near Tahquetz and the Tram to the top. down town Palm springs is minutes away with shops and good food

  • 4
    « Great staff »

    We stayed at this hotel for one night during out self drive holiday of California, the staff on the reception were very friendly, checking us in very efficiently, the room seemed quite dated, however, it had all the amenities, coffee machine, iron and board, TV and microwave and fridge. The pool area was great, keep a look out for the quirky mobile mast, see if you can spot it? Breakfast was included and was served outdoors on the patio by the pool, fantastic. Great nights sleep in really comfortable beds.

    5
    « Award Winning Stay »

    From the beginning to the end I was treated like an award winning client, every staff member gave me an Award winning Smile and always willing to accommodate me . Check in was effortless and they helped me with my luggage to my room and provided me with extra pillows without any wait. The Staff is A-1..

    4
    « Good hotel but poor wifi »

    A good hotel at a very convenient location at the southerly end of the downtown strip. A good free breakfast was appreciated, served in the pool area. Our room was spacious and clean. Only criticism is that the wifi at the pool end of the hotel was very poor and frequently dropped.

    4
    « Better than average and a good competitive Value »

    The room interior has been remodeled to present an up to date, quality look, with granite counter tops and nice colors. The room was spacious, the bathroom small but efficient. The TV was large and offered good volume, unlike some facilities that limit the sound and make it difficult to hear. The bed was not great, and had a rigid wire around the edge that was actually uncomfortable when you sat on the edge of the bed. The in-room coffee supplies were so-so and could be improved. The negatives were the smell of the room upon entry. It had that kind of musty, mildewy odor. We were tempted to ask for another room, but chose not to. And, the room air conditioner was loud throughout the night, even though we used earplugs. If you are a light sleeper, you will not sleep well with this noise.

    3
    « Just fine for a road trip »

    A one night stay as part of a road trip. Hotel clean and spacious. Rooms a little dated in style but very clean. Staff very pleasant. Pool is a giant hot tub, but to be expected in 35degrees plus. Good location for bars and restaurants. Good value.

    4
    « Better and cleaner in 2011 »

    Front desk staff was very friendly. Cleanliness in the room was ok but could be better e.g. around the faucet and on carpet. Cigarette butts in front of the rooms; spilled cereal and milk in front of room and on stairway. In-room aircondition was really loud. Without it it was too hot. Breakfast at the pool was really nice. And one really positive thing - they use real spoons, knifes, forks, plates. ALL other places we stayed at have everything out of plastic or wrapped in plastic. At all other places we have seen garbage cans in breakfast rooms fill up with the speed of light. It was really hot in Palm Springs, so we took the Palm Springs Aerial Tramway up into the mountains and went on a 7 hour hike which was awesome. Great temperatures, great views, great nature. Breakfast or Lunch at nearby Elmer's is a must. Also Dinner at Las Casuelas where they have live Music.

    1
    « Not good »

    We got the 2 story hotel and it was hot air did not work correctly and the sun comes into the room right away no block out curtains it needs more air takes forever to come on and doesn't get that cold I didn't care for this hotel some staff were nice.

    4
    « Great value »

    We stayed here as part of a Californian random two-week tour after a stay at the swish SLS hotel in Beverly Hills, so we weren't expecting much for the basement price. However, the inn/motel was excellent. Great service when we called while on the road and a completely acceptable room. The 24-hour pool and hot tub was a bonus (especially when compared to 6pm closure of SLS pool). I would recommend this inn/hotel on many levels, but at around $80 for a family of three, this was an utter bargain.

    4
    « Good value, fairly good experience all around »

    I have stayed at this location several times now for work, and I have had pretty good experiences in general. I found that the first floor rooms are hardwood floors as a rule and the second floor rooms are carpeted. Breakfast is very good for the price of the hotel overall. As mentioned below, there is fruit, pastries, cereal, and eggs and sausage. They also have freshly made waffles that you can order at the window and they will bring out to you. (I say order, but they are basic waffles, not customized.) Also, if you are not interested in sitting in the outdoor, though shaded, pool area for breakfast, there is a room with A/C and a tv not far away, with some breakfast items in there too. The pool is great; comfortable temp and clean, and it's nice that it's 24 hours. Palm Springs weather (especially in the summer) means that it might be best to swim early in the morning. The pool is set a little ways away from the building, so no one will be bothered by splashing or people in the pool. The hotel is in a not-as-nice neighborhood, but it doesn't ever feel sketchy or unsafe. It's just away from the main downtown area. It is an older building, but it's been kept up pretty nicely as a whole. I love that I have the individual A/C, fridge, and microwave in the room. The beds are comfortable. The hotel staff can be hit or miss in terms of how friendly they are, but they were accomodating and helpful to me when I had an issue with the A/C in my room. The manager, Todd, is great. Don't forget to become a Best Western rewards member online and get better rates on rooms. I was also able to take advantage of a promotion to stay twice and get a $50 gift card!

    5
    « best western palm springs, »

    I have stayed at this property many times, and everything was always perfect. Room 128 however, was different. proximity to the parking area, pool and jacuzzi area, is excellent. layout of the room is very nice, roomy. however, the a/c did not cool the room down very much, the hi/lo on the fan, did not work, the bathtub had to be rinsed out, before using it, because of some residue on the floor of the tub, and, the refrigerator of the room did NOT cool what was put into it, even tho it was on. I will stay there again, I like the facility very much, but, am not sure about Room 128.

  • 4
    « Pleasantly surprised »

    During a weekend visit in the sweltering heat of the summer, had initially booked the property next to this. However, after a very unpleasant experience next door (hint hint...see my review of the Vagabond Inn), I decided to "upgrade" my accomodations and for about an extra $40-50 per night, wanted to give my old stand-by choice of Best Western a try (who generally never disappoints me for the price category that I am paying for). On first impressions, found the front desk staff friendly and helpful. Each room at this property has their own individual air conditioning unit built into the wall, and low to the floor--which was perfect for me cuz it blew a nice stream a cold air when i was sleeping in the bed. Despite other reviews of this property, I did not have dirty carpeting. My room (# 113) had clean wooden hardwood flooring. I enjoyed having the complimentary medium size fridgerator, the microwave oven, and the Direct-TV offerings instead of the standard hotel nickel-and-dime you for anything you watch. Free parking and free Wi-fi was a welcome bonus. As for the complimentary daily breakfast from 7-10am in the shaded section of the outdoor pool area, I was pleasantly surprised what was offered. In the past, when I have stayed at Best Western properties, its always a standard selection of cold or room temperature "Continental" Breakfast. At this location, besides a selection of 3 dry cereals, 3-4 types of bread for toasting, 3 different kinds of fresh fruit, as well as at least 5+ kinds of pastries and muffins, and free-flowing Orange, Apple, and Cranberry juices...they also offered HOT scrambled eggs and hot link sausages. For the price, I thought this was a good value for the money. The property overall was in good shape. Yes, it could use a little TLC here and there, but mostly for superficial, cosmetic things..if you look hard enough. In my room, everything worked, nothing was falling apart or did not work. As long as you understand that you are staying in a better-than-average "motel" and not a Hotel...than this property will be choice worth considering the next time you are planning a visit to the Palm Springs area. Located just a few minutes drive or walk from the always busy and noisy downtown district, this property is in a quiet area to guarantee you a good night's sleep.

    3
    « Decent stay »

    we stayed three nights, close to downtown its a short drive to downtown, average continental breakfast, the staff was friendly, free parking, and the pool is open for 24 hours which is nice when you want to stay cool.

    1
    « Horrible Hotel »

    This was the worst experience ever. i travel a lot and stay at a lot of hotels and this one would never get another penny from me. The room smelled bad, the floor was dirty and had nails sticking up from the doorways,the bathroom had old towels with stains in them. I stayed two day and the bedding was never freshly changed, the room was half cleaned, there was no iron in the room. When it was time to eat breakfast, the eggs had a very old smell to them,the assuage was not fully cooked and looked white, and all the juices provided was watered down. The employees who served breakfast all had bad attitudes and did a lot of whispering in front o guest. I advised the front desk of these issues and received an apology and some cleaner towels. I will never stay here again, this experience was the worst and definitely effected my overall stay to palm springs when I came there to relax.

    2
    « Needs a lot of work »

    We live in LA so we come to Palm Springs a lot. Decided to get an average hotel just for a night to stay - hotels has free parking, free breakfast, ice machines but needs a LOT of work. Hallways were dirty and the exterior needs updating. The interior was OK but could have used a lot of work. The staff was ok but kind of nonchalant. Air conditioning in room was standard but the carpet in those rooms were FILTHY! I didn't want to take off my shoes. The popcorn ceilings need to go as well. The plus were the mini fridge and microwave. Pool was fine nothing special goes from 3 1/2 to 5ft. My daughter was able to get in some swimming in 100+ degree weather so that was good. However, that pool area could use a LOT of updating as well as the horrible sewer smell that we had to endure while eating breakfast by the pool (breakfast was outside near the pool. I wouldn't stay here again; I'd pay extra to go somewhere a bit nicer.

    3
    « Ok overall »

    Dead cockroach in the bathroom, lone pubic hair in the bathtub, tired toilet flush... Hum, this did not bode super well - are first impressions really everything? The room was generally functional though, comprised fridge, safe, electrical plugs, iron and ironing board. I had a good, undisturbed night's sleep in the bed. And double plus, no gross carpet on the floor - just plain latticed wood (or fake wood but I don't mind that). Hotel's location was a 15min walk from the town center, which is nice if you like to walk - which we do. Cute pool and outdoor breakfast area (I do love my morning sunshine) although breakfast food wasn't anything out of this world. My conclusion: upgrade the cleaning standards and I'd give this hotel a 4 star instead of 3. For a one night stop en route to LA from Vegas, it was all right really.

    5
    « great hotel great price »

    Looked for somewhere to stay as a walk in in Palm Springs on Saturday night, didn't want to stay in the centre. This was a great option, just on the outskirts of town, great pool, breakfast is served outside, in the pool area, which was great, we had an early morning swim followed by breakfast. Lovely ladies on check in, gave us directions to the free trolley service to downtown. Really good to park car free & be able to get downtown to eat. thoroughly recommended.

    5
    « Great customer service! »

    I had some difficulty with the a/c and then turning on the water for a shower. I called the front desk and each time, the staff person on duty came right down to fix the situation!!! I was delighted in their friendly and prompt service!

    3
    « Good hotel in a good location with a nice pool »

    Stayed at this hotel for one night only but we arrived early and so had some time to spend at the pool before heading down town for food later in the evening. When we arrived Rene greeted us and was genuinely so friendly, helpful and nice. She even phoned us to see if we got to our room okay. Parking is outside the hotel and is free of charge. You can park as close to your room as you like but not all rooms look out onto the car park. Breakfast is served beside the pool which is lovely, but there are slightly more sheltered seating areas too. You help yourself at breakfast and it is relaxed and varied. We only had one issue while staying at this hotel and that is that our shower water didn't drain properly. It was the type of shower where you stand into a bath tub and the bath tub filled more and more as I showered, so basically I was standing in my own dirty water. It did drain eventually, but not while I was showering so I am sure it is something that could be fixed no problem.

    1
    « Don't waste your money »

    We decided to splurge on our last night of our road trip across the country and what a nightmare! We were misquoted on the rate and the boy at the desk just smirked at my husband and said "there's nothing I can do". The room was the size of a cardboard box and not worth the money and the condescending reception upon arrival!!!

    3
    « Nice breakfast »

    The employees are great, however, I was displeased with the TV and shower. My unit was an older one, and the bathroom showed it. But a great location, hospitality breakfast starts you on the right foot for a long day. The A/C was great. The evening was pleasant in their outside (enclosed) pool and hot tub, I would come back.

  • 4
    « Good hotel convenient to Palm Springs attractions. »

    This hotel is nice and clean. They have good water pressure and decent internet. The closet is very small but there is also a chest of drawers for your clothes. They have a mini fridge as well as microwave which can save on meals (there are grocery stores nearby). The breakfast is good - eggs, sausage, waffles, bagels, danishes and cereal. Would stay here again.

    5
    « best western inn, palm springs, ca »

    everything about this hotel was first rate --- the staff at check-in, everyone I met during My stay, the room, the 24 hr pool and jacuzzi, the continental breakfast, the proximity to the main streets of palm springs -- EVERYTHING. I highly recommend it.

    4
    « Friendly staff, large room with comfortable bed »

    We went on a road trip (june 2016) and booked all our hotels via Best Western: Inglewood (LA) -> Palm Springs -> Needles -> Grand Canyon -> Page -> Bryce Canyon -> Zion -> Las Vegas -> Mammoth Lakes -> Yosemite -> San Fransisco -> Santa Maria -> Inglewood. We were very friendly welcomed and got some extra information about the area. We had a large room with a very comfortable bed and pillows, bathroom was rather basic (so far in every hotel, seems to be a trademark of BW). Very good airconditioning system (what is needed over there). There was no extra charge for parking space. There was a small swimming pool available, however the water was not really clean. Breakfast was served at the swimming pool -> basic but okay. Free wifi with good connection was available.

    3
    « best western - palm springs »

    this hotel is in a great spot if you like to hike the local mountains or want to do the tram ride. Its very plan wrap but a very good value for the price. Most hotels in Palm Springs in the spring are at least double the price

    3
    « Run down, old »

    Spicket for tub out away from wall. pool open 24hours but seemed like people lived there having a party in their backyard. Breakfast was outside in pool area. I asked for a ground floor room and got 3rd floor right next to elevator. Could hear engine from elevator the whole time. Stayed two nights. Overall ok for the price but very run down.

    2
    « You get what you pay for »

    This is basically a motel 6 with a nicer pool and a decent free breakfast. The double queen room had a bulky 30 inch plasma TV and a mini fridge that was not working. The breakfast is served poolside only. The pool is locked with some sort of pin system. I saw many ppl try to get in and fail, then just leave instead of being embarrassed. Simply pull up on the black pin and the gate opens. If you have high expectations for this property you may be let down.

    5
    « vacation »

    We were very pleased with the large room, and breakfast served out side at pool was quite enjoyable. The staff was most helpful and pleasant. It was easy to find hotel in Palm Springs. We would highly recommend this hotel to friends and family.

    4
    « Short stay »

    My daughter and grand daughter and I visited family in the area and found this location to be suitable. They offer a nice breakfast each morning which was included in our price. The pool is open 24/7 which provided some needed quite time late in the eve.

    4
    « None »

    This hotel was fine. The hotel staff and desk hotel staff were very friendly and helpful/informative. It would be nice for the hotel to have a restaurant on site for its customers. Maybe something to think about in the near future. Or a snack bar at the pool to grab a quick lunch and a beverage while out enjoying the pool and hottub. More thicker and longer towels should be offered to the customer as well. The ones the hotel has arent that great. Overall a nice stay!

    2
    « Dirty »

    The room layout was very strange - track lighting pointing at the walls - no biggie. I went barefoot to take a shower and when I yanked the water on (very hard pull) I looked down and there was very dirty water around my feet, The wallpaper is pulling away and paint is needed. There were stains on the carpet and chair. Very shabby. I did see work being done on a couple of rooms but they are way behind on their maintenance schedule. The only thing that kept me from rating it terrible was how friendly the employees were. They have a lot of catching up to do.

  • 4
    « Stayed here for Stagecoach »

    Stayed here this weekend for stagecoach. We had a two queen bed set up with a small couch for one person to sit and a desk. Room also came with a fridge, microwave and coffee maker. It's a spacious room we were able to fit a twin blow up bed with no problem. We needed more sleeping room but the hotel would not give us a roll out bed. They offer a decent continental breakfast out side by the pool. As far as location for stagecoach it was a pretty far drive to get to the Venue.

    3
    « Bring your own pool towel »

    Pretty basic discount hotel. Recommend Las Brisas over this one. Bring your own pool towel as the ones provided are the size of a hand towel. Bath tub is very small and low to the floor. Pool is small but okay. Breakfast is good. Staff was friendly.

    4
    « Clean and comfortable »

    Very pleasant stay here with family. Rooms were large and comfortable. Lovely pool area and outdoor seating areas. Very friendly and accommodating staff. Convenient location within easy walking distance of many restaurants. Okay free breakfast with omelet station. Hope to return!

    4
    « Great find! »

    I have now stayed here 3 times! It's a great place to stay with really friendly staff! I normally stay every second year when we travel to the States for Coachella. The rooms are always clean and you have a fridge and microwave and plenty of space. The morning breakfast is simple but good! I cannot complain and there is options for me too (I have a wheat allergy) so thank you! Pool side is really nice too. A good 30min stroll to town however now they have the BUZZ bus on a Friday, Saturday and Sunday you can go in for free have a few drinks and be dropped off at the door! Would (I do) highly recommend to friends!

    2
    « First bad impression at a BW »

    The Palm Springs area was pretty booked for that date. The fare was about 70% of the Holiday Inn Express, but the quality was about 40%. The AC blasts at bed level. Had to do tricks to be able to use it.

    4
    « Nice Place to Rest Your Head »

    This was the second time my family and I stayed at this Best Western. We found the room quiet and comfortable. The room was very clean and well stacked including towels for the pool. The WIFI worked well, and the 24 hour pool was refreshing. The breakfast staff is friendly and very helpful. The selection was more than continental, with eggs and sausages. The waffles came our perfect, because they were made by the staff! We wished there was more parking spaces available. It was a bit pricey due to the Coachella Music festival.

    3
    « Not as nice as last year... »

    Hotel seemed less cared for, hair dryer did not work, parking very tight. Complimentary breakfast was decent, pool inviting. The hotel is quiet, the clientele mixed, family, seniors, couples, singles. May stay there again, but will read reviews over time.

    4
    « Great location »

    The rooms were very nice and every thing worked in our room. Very good Wi-Fi which kept us connected for the two days we were there. The breakfast was very good and the wait staff were most helpful. When we checked in the front desk were good at seeing that we had what we needed and took care of everything for us at check in and check out, .

    2
    « Has gone Downhill since 2 years ago! »

    Stayed here before multiple times and LOVED this motel. It really has gone downhill since 2 years ago ;-(( Very noisey refrig. in room, shower curtain rod sloped down and looked as if it was ready to fall off wall & nasty black spots in multiple places on bathroom floor. The staff DID change out refrig. next day after complaining about noise. Last evening of stay contractors were working to replace carpet in halls on second floor. Continuous pounding with hammers reverberation was very loud down on first floor. The pounding lasted until after 7:00 PM (Unacceptable!!!) We were offered $100.00 off our stay which was nice but not worth putting up with this nuisance while while on vacation. The housekeeping staff really doesn't seem to care about the upkeep of the rooms or possibly if reported the management doesn't care??? Hope to hear better reviews in the future and might reconsider another stay again. Until then we will seek other accommodations when in Palm Springs.

    4
    « I would stay here againl »

    The hotel is a little shabby and improvements could easily be made. The doors to the rooms and the tiles on the bathroom floor need to be replaced. The garden outlook from the rooms needs to be improved. However the wonderful staff, excellent breakfast, and location to the free bus to the centre of town more than make up for these minor faults. I would definitely stay here again. The rates go up on weekends.

  • 4
    « Relaxing Vacation »

    Another pleasant stay at this hotel. Very friendly helpful staff who work as a team to make guests comfortable. Since my last visit, the breakfast has been improved with the introduction of a couple of hot items giving even more choice. I cannot think of a more pleasant start to the day eating breakfast on the pool terrace with a great backdrop view. Very enjoyable! The rooms are being improved all the time, very comfortable beds with a very good housekeeping service. Booked for another visit later in the year already!

    3
    « Not what I expected »

    The card reader for the door did not work. The water pressure was very low. The water temperature fluctuated between the two extremes. You can hear the people above and next door. The staff, however, were very professional and pleasant.

    5
    « Best Western Palm Canyon Drive is great!!!! »

    Went for spring break 2016. Stayed for one week. yearly ritual since 2009. Stay here every time. my wife loves this place. 24 hr pool was awesome. Great for both adults and families. Great view of the mountains. Hot tub was great also. Excellent breakfast with muffins, toast, eggs, sausage, cereal Would recommend this hotel to all. I will be back.

    2
    « False Advertising »

    Room is smaller than photos on website. Noisy. Small Bathroom combined w/storage, microwave, coffeemaker, etc. Tiny sink area and no towel racks (unsanitary). View of weeds and hotel wall next door from room window. TV didn't work. Shower controls didn't work. Cigarette smoke from people outside flows under front door.

    2
    « Poor air circulation, odor and very very noisy »

    The room smells very stuffy due to poor air circulation. You can't open the window as there isn't screen for the window. The window is dirty. The bed smells like bleach. All the pillows smell like bleach. Your head hurts after sleeping on them. Our room was right under the service members' room. All night long, you hear people walking above your head. I ordered extra towels and they were never delievered.

    5
    « Great Place for the Value - Not super fancy - but nice enough - Good location »

    This hotel is a great value. My wife and I went here for a quick getaway to get out of the rain in Seattle and enjoy beautiful Palm Springs weather. We booked the place on Expedia, we got a good deal, just a little bit over $100 a night. Pros- Room was clean and quiet The Manager, and all the hotel staff were very friendly and always helpful. The pool area is quite nice. It is relatively small, but a nice place, with not too many people there & you can bring your own drinks and food in no problem. The included breakfast is great - nothing super fancy - but really nice with fresh fruit, pastries, waffles, coffee, eggs etc. You don't feel like you are in some snob factory. Cons- The beds are not super comfy and they don't have a lot of pillows and blankets. Also the towels are a little limited. I would say the bed was actually sort of hard. We were lucky that our room was quiet, but I did talk to one other party who complained that they had a dog barking next door all night. When we first checked into the first room I heard the dog, and I asked to move, They moved us to a quiet corner spot with no problem at all. Overall a great value. If you are looking for just a solid relatively inexpensive room near the main DT area of Palm Springs this place would work well. If you are looking for boutique or fancy - this is not the place. Palm Springs has those places but they are more money.

    2
    « Disappointing »

    I was quite nervous about staying at this hotel based on previous reviews. Unfortunately what has been described is pretty much what we experienced. Upon entering our room, we encountered an unpleasant musty odour. We bought scented candles to rectify this issue which for the most part worked. The bathroom was spacious but the rest of the room was very small. There was two of us staying there and we barely had room for our suitcases and nowhere to unpack. Our shower did not have hot water so we were forced to have cold showers until it was fixed 2 days later. On a positive note, staff were so friendly and really tried to make our stay as pleasant as possible. They did provide a 10% discount for our shower issue. Also, the poolside breakfast was a nice way to start each day. I doubt I would stay here again as there are a lot of other options in the Palm Springs area but are more expensive. You certainly get what you pay for!

    5
    « I chose function over flash ! »

    We have stayed at this Best Western in Palm Springs every year when we attend the BNP Paribas Tennis Open at Indian Wells. Although it is quite a distance from the event, we don't mind the drive, because we are getting an excellent value for our money. The hotel is always clean, quiet, secure, and comfortable; plus you are treated to a nourishing breakfast to start your day. I caution you to reserve your room early, because this hotel is no secret. That speaks well for the staff and the facility.

    4
    « Good place to stay...no problems »

    The only complaint we have is the comfort of our bed when we stayed. Everything else was great. Beautiful breakfast area right by the pool. Friendly staff. Room was clean. TV and internet worked great. No complaints except for the bed.

    3
    « A basic hotel »

    The hotel is in a great location only about 2 miles from downtown. I stayed in the suite that was supposed to sleep 6 but it only had a very small bathroom although it had two bedrooms. It offered a very basic breakfast for the price. The Vagabond Inn next door offers better value.

  • 2
    « downtown disappointment »

    i had a couple of extra days so looked for a Best Western in the Palm Springs area. The disappointment was the officious check in clerk, the dreary room and poor noise separation from above. It does have a really nice pool. Very nice Mexican restaurant across the road.

    1
    « Don't stay here unless you have to!!! »

    First let me say the staff were very helpful and friendly and the continental breakfast was pretty good. The view out the back is also pretty nice. The problem is the first thing that greeted us in our room was the heavy smell of disinfectant. This is never a good thing. Fortunately we were able to open a window to ventilate the room a bit. In addition the carpets were filthy. We made sure that we always had shoes on whenever we were walking around the room. You would think it wouldn't be too hard to clean a carpet to make it a bit more pleasant?? In general everything was a pretty run down. We stayed only because there was nowhere else available.

    4
    « Clean, Comfortable, & Amazing Breakfast »

    My stay at the Best Western Inn, Palm Springs, was truly lovely. Although the Inn itself is basic, it stands out for friendly service, cleanliness, fluffy pillows, and amazing poolside full breakfast!

    3
    « Good for those on a budget »

    For the price, the room was decent. The room was clean upon arrival, bed was comfortable and the room was quiet. The bathrooms are desperately in need of an update! The breakfast was your basic items...cereals, bagels, pastries, eggs, sausage and they also had the option of waffles made by the staff. The breakfast is in the pool area which makes for a pretty view to start your day. Overall it was okay for a last minute trip where we didn't want to spend $300 a night. Ultimately, you get what you pay for...so if you are looking for a resort atmosphere you will be paying for a resort price.

    3
    « A NICE STAY »

    After reading some of the reviews I was a bit nervous about having booked five nights at this hotel. I needn't have worried. We asked for and got a room on the top floor. I guess there are some rooms on the first floor that are parquet floors, but ours wasn't. The beds were comfortable, the room was clean. If I had any criticism it was the bathroom. The fan did not keep up at all when the shower was used, and some new caulking around the outside of the tub could be used. Everything else was fine. Fridge, microwave and safe all worked great. This hotel was quiet as it was not right on the main drag. The lobby is small, being remodeled, but we were only in it to check in and to ask a couple of questions. The pool area is fantastic. A gorgeous setting up against a large hill or mountain, lots of chaise lounges available on two levels. Bathroom available. Tables and chairs both outside of, and inside the covered breakfast area. Adequate lighting to play cards or games at night as well as heaters. Breakfast was more than adequate. Scrambled eggs, sausage, pastries, bagels and muffins and bread for toasting, as well as cereals and waffles, and some fruit. The breakfast area was kept very clean and well-stocked. This is not a fancy hotel with tons of amenities, but it certainly is a decent place to stay at a very reasonable price.

    4
    « Pleasantly Surprised »

    This was a nice property and I would definitely stay here again. Wasn't sure what to expect, but since a cheap and poorly run hotel in another part of Palm Springs had cancelled a group reservation we ended here. I was quite glad it worked out the way it did. Yes, it's a Best Western and not a Hyatt or Marriott, however, this was worth the money, quiet, easily accessible, and I had a very comfortable room. The bed was exceptionally comfortable. The only complaint I would have is that my third floor room had plenty of warm water, but I was trying to get cold water from the tap. It took forever before the water started to cool down even a bit.

    4
    « Contemporary decor with a desert sensibility »

    Enjoyed the contemporary décor not characteristic of most Best Westerns. Also enjoyed the compact outdoor pool and breakfast area with a desert setting. It's a mile walk to the downtown amenities, and there's no coffee/food stop nearby (so only 4 stars). They were re-doing the lobby but that should be in shape shortly.

    4
    « Low Key and Quiet »

    The Best Western Inn at Palm Springs is in a good location, 1 mile away from the downtown area and a few blocks from the Ace Hotel, and the best place in town for coffee, Koffi. The pool area is nestled against the base of the mountain, making for a nice desert retreat. The rooms are well-appointed but will be in need of updating soon. Staff is super helpful. A great value for lodging in Palm Springs. We greatly appreciate the pet-friendly policy too.

    3
    « Best Western Palm Springs, CA »

    Exterior looks good. Room we had was outdated. Pool nice. Breakfast poolside is a home run. Repairs needed for bathroom shower fixtures. Getting the right set for a shower was impossible. Room outdated, hard floor surface, no carpet. Location a bit awkward to find.

    5
    « great repeat great facility »

    Another great repeated golf & leisure vacation at this friendly warm clean comfortable conveniently located facility. Complete with pool hot tub NEW HOT breakfast eggs, sausage, waffles etc at patio by pool with indoor dining avail. Lot of new improvements & upgrades. Staff extremely friendly make you feel comfortable & always welcome Craig the GM is always on top of & improving & things, goes out of his way to see that they meet or exceed expectations (which they did again this trip) We chose this facility as it is close to many many good golf courses which is our primary activity but is also close to downtown revitalized Palm Spring, Dining, & other venues Rooms are spacious with mini refrig , microwave, coffee maker, comfortable bed in a quiet setting We have been here before & will be returning again Thank you Best Western & Craig & staff for another great stay

  • 3
    « Lots of Noise and A Couple of Other Issues »

    The lobby was small and I didn't notice any coffee or tea on offer. We were given a room at the back end of the property that was near the breakfast area. This made things convenient in the morning. the layout requires you to park at one end of the building and then walk through a hallway where rooms are grouped off of it. It is an unusual set up. There are no elevators. There was a lot of noise caused by people slamming their doors. Not their fault I think because our door was difficult to close without slamming because it stuck. The room was nicely decorated and seemed warm and welcoming. All seemed clean enough and I liked the placement of the microwave and refrigerator just off the entry. You go through this area to get to the bathroom. I liked that there was storage space here. I also appreciated the full size vanity that allowed plenty of landing space for our toiletries. The internet was in and out and not very consistent. They have laminate floors in lieu of carpet so you really needed to wear slippers or it was pretty cold underfoot. We checked in at 1740 and at 1915 they gave another couple keys to our room!! We aren't good about setting the dead bolt and we met some nice people who were shocked to find us in the room. Breakfast was strictly continental but the coffee was very good and they did have raisin bread for toasting and hard boiled eggs available which kept me happy. The breakfast area is ?al fresco? and set out by the pool area. Most of the seating is also outside. They have heaters placed in the sitting area near the outside fireplace so this made eating outside tolerable. They also have a guest room near the pool designated as an eating area for those people who don't want to sit outside. It was an OK stay but I would probably try somewhere else the next time I'm in Palm Springs.

    2
    « No hot water »

    The hotel is quite noisy. We and our friends in another room were unable to get hot water in the shower. at breakfast the toasters did not work. The staff were unable to fix the problem we had to suggest they move the toaster to another outlet which worked.

    5
    « Oasis in the Desert! »

    This is a very centrally located hotel with a remodel going on. Our room had been pleasantly updated. The al fresco breakfast was good and is enjoyed around the pool nestled up against the hills. The tiered pool area is a retreat under the palms, but could use some daily maintenance, as there was some broken glass and tables needed wiping down. Staff were very friendly and helpful, and we thoroughly enjoyed our stay.

    3
    « Great Location »

    Hotel staff was great, breakfast was great, televisions and internet not working correctly and appartently are on going problem at this property. The room also had a funny odor, but you couldn't beat the location and the great staff, I would stay again, even with the few issues.

    4
    « Great Beds »

    Had to go down to Palm Springs for a Gymnastic competition and did not know were to stay and did not want to spend too much. The hotel is older, but the rooms have been updated. They were clean and had a refrigerator and a microwave in the room. The best part was the comfortable bed. Were were there for 3 nights and never slept better.

    2
    « Palm Springs - great; Best Western Palm Springs - not so great. »

    On the face of it this hotel seemed like every other Best Western but is priced higher in the range - but ok it is Palm Springs so maybe it would be a more up market experience and worth the extra $$'s - Not So! There were lots of problems with the room and the building itself felt more than a little tired. Significant to the experience were two things - insect presence in the room and a strong unpleasant smell. The insects: Cockroaches? The manager made some effort to explain why there were insects present in the room but his explanation didn't add up. He said the presence of this kind of insect was due to the palm trees being so close and occasionally they come into the room, and that this is so in all desert locations. He claimed that it is common in Las Vegas, I doubt that this is the case. I have stayed in many desert locations and never encountered this before - Phoenix; Santa Fe; Yucca Valley; Flagstaff; Tucson; Austin; Las Vegas NM and Las Vegas NV. To be fair I was offered a reduced rate at check-out because of the insect problem - (reduced from $134.99 to $120.00) this was very much appreciated and went some way to acknowledging that the price could come down a little for the quality of whats on offer. The Smell: I encountered a very strong smell of bleach or some kind of cleaning agent or disinfectant, it wasn't so bad after a time but was still noticeable. It was unpleasant to encounter such a strong chemical smell on entry into the room. It would have helped to open the window but this wasn't possible. The building has an odd construction with no rear aspect. It backs onto the hotel next door - The Vagabond (which also has the same aspect) there was a window in the room facing the back wall of the other hotel which is about 6 feet away. The curtains were fixed closed with the large TV cabinet and desk in front of it so it was impossible to open the curtains and to get to the window to open it. The breakfast was very poor too. very basic with no hot food option. Hot food would have been good especially given that the breakfast area is by the pool - outdoors. On the face of it breakfast by the pool sounds great but in Palm Springs in January its 48 degrees in the morning. Other hotel residents were hugging their coffee looking miserable and complaining about the cold too - Oh well.... Overall this was not the best Best Western Hotel experience - rating #3 in the worst three Best Western experiences of all times - next to #2 Kearney Nebraska (now closed down) and #1, really significant as the worst hotel experience in America, the Best Western Bridge View Motor Inn, Superior WI. The staff were courteous and kind throughout so its a shame about the hotel.

    4
    « Wonderful Stay »

    Nice clean motel with friendly customer service. The pool and outdoor area to enjoy the Continental Breakfast was awesome and so relaxing. We would stay here again. And the beds were heaven. Great location, right in the heart of Palm Springs.

    3
    « Great, helpful staff but hotel is "tired" »

    If you can get a room cheap enough, then go for it, as the hotel is in a good location with lots of free parking. They have a decent free breakfast (made to order waffles) around the pool. The hotel needs updating...the carpet in the hallways is simply worn out. However, everything is clean, and our room on the top floor was quiet and comfortable. We got a good price the first time we stayed here and were quite satisfied, but the rate was $25 higher the second time, which is enough to give you pause and look for other hotels in the $100 price range.

    5
    « We Really Liked It »

    We weren't really in Palm Springs to be in Palm Springs, it was just a stop over on a cross country move. This is also a budget hotel, so be aware of that - my 5 stays don't mean it's a 5 star property, just that it exceeded our expectations for the type of property we knew we booked. That said, the suites in this hotel are a hidden treasure in Palm Springs. When you've been cooped up in a car for 10 hours a day, only do be cooped up in a glorified closet of a hotel room with the same occupants of said car, it's nice to have a little room to stretch your legs and this suite did not disappoint. It had a downstairs living/dining/kitchen/patio area and the upstairs had two bedrooms and a very small, but renovated bathroom. Breakfast was a little wanting, I'll be honest, but it was good to put something in our bellies before getting back on the road. If we ever have to make the reverse trip or even stay in Palm Springs for a little time away, this is an affordable, spacious option.

    3
    « Quiet hotel, ok location »

    Check in and check out was fast and cheerful. The room was a bit worn, but nice and comfortable - yet with a certain smell (detergent?) that my wife found annoying. Breakfast was good and the outdoor seating worked well (it was cool in the shade, but nice at the other side of the pool in the morning sun in January). Walking to the centre of things (S Palm Canyon) was about 15 minutes - but during the hight of summer, that would probably not be possible!

  • 4
    « Great Family Value »

    We're a family of four with two teenage sons. We booked at 8pm for that night. Used AAA card for discount. Once at Inn, we asked for the Booking.com rate which we were granted. Including all fees and taxes, it came out to about $120/night. We asked for a quiet room. The room on the third floor was clean, simple with comfy beds and decently decorated. We liked the continental breakfast in the pool area next to the fireplace. The waffles were made-to-order. Great deal considering we have two growing boys! We also used the heated pool and jacuzzi at night. Overall, the inn had good customer service and great location near downtown off the main drag. Amazing family value if you just need a room and breakfast!

    2
    « It was NOT a "Best" Western »

    This is a run down hotel with a nice pool area. The area is a nice area and convenient to Palm Springs. The room had linoleum floors, a dirty cloth chair, an uncontrolled heater/cooler, poor breakfast presentation. It is just not up to the Best Western standards that I am used too. Don't let the outside fool you.

    5
    « Great Value, Great Staff »

    Second stay at this property at again couldn't fault the experience. Large clean room and great breakfast at the pool. Quiet location but well connected to the free PS Buzz trolley. Received excellent service from Cameron on front desk, a charming young man and a great appointment by the hotel. Todd and the the rest of the team were brilliant as ever. Faultless stay and we will return.

    4
    « Pleasant stay »

    Very nice property, professional staff. Spacious room, comfortable bed. The room was great with mini fridge, coffee maker, in room safe. Good location, nice neighborhood. Close to downtown,the Indian Canyons, and other attractions.

    4
    « Friendly front desk, nice room »

    Stayed overnight during recent Winter Road Trip while visiting Joshua Tree National Park. Front desk was friendly and helpful with area information. We did like that there was good dining located within driving distance. That said, not so sure we would feel super comfortable walking around the area during certain times of the day. We did get a nice room which was updated and there were no issues with it. The walls are thin so if you get noisy neighbors, that could be an issue. We also used the laundry facilities on site and that went well. We were able to get detergent and necessary items at the front desk.

    1
    « DO NOT STAY HERE »

    All has been said, the place is a wreck, no shower curtain, wall paper falling off the wall and the value was way below the travel standard in CA. I use BW for most of my company travel and will never use this venue again. And, its been renovated to boot. I will not use their contractor for the renovation either.

    3
    « Expected more...wanted more »

    For this price I expected more. My dogs hated it, hardwood floors made them slide all over. My little canine girls spent all night on a blanket that we had brought, or on our laps. It was small room with no place to store out luggage out of sight. The room was clean and the bed was comfy. However, I will not stay again, only because I expected a larger room for the price. If it were cheaper, I would stay again.

    4
    « Very impressed »

    We have returned to this hotel several times a year and this place just gets better and better. It was once a very 'tired' facility but now the rooms have been substantially upgraded. The AC and Heat is efficient and quiet. The bathroom facilities have been all updated. The beds are comfortable and best of all, the staff are very good. Great attitudes at Registration with a courtesy call to the room after check-in to ensure that everything is ok. The staff are great!

    3
    « good for overnight stay, nothing special »

    We stayed in the hotel for Thanksgiving break. It is in a very good area and easy to find. Te location is brilliant to go downtown, hiking or just explore the city. The room was ok, really big, but the bathrooms need a little updating. You can hear the TV noises from you next door neighbors, too. Otherwise the rooms are very clean, staff is extremely nice and forthcoming especially at the breakfast area. The breakfast area is outside - in the summer I suppose it is great to have breakfast outside but we had less than 55 degrees audit was freezing although there are heater and a fireplace. the pool area looks inviting, but we have not used it. I had better experiences in a Best Western.

    1
    « Worst Best Western Ever »

    Firstly, as a premium member, I was not offered an upgrade which almost all other Best Westerns offer. Secondly, there was no way to control the room temperature and the two nights I stayed there were very cold and I had to sleep with my clothes on under the blankets. Thirdly, the breakfast was outside and the first morning I tried it, it was very windy and cold. The only hot food they had were waffles. I did not even attempt breakfast there the second morning. Overall, this was a poor experience and I would not recommend this Best Western to anybody.

  • 1
    « A very disappointing experience »

    This hotel is very noisy. I was very sad to have to call the front desk and ask them to kindly request the people having a party outside to please quiet down, this went on till 3am. I was in a room that was dusty, the shower was very odd & the shower head was placed in such a way that the whole bathroom floor wet, it was odd. Our towels were stained, the bed sheet had crumbs on it and everything had dust on it. I really did not like this hotel and honestly I don't see how this place even stays in business, it was really run down and gross. I am very sorry to say please do not stay stay here, you will regret it as I did.

    1
    « WORST WESTERN »

    THE WORST best WESTERN I HAVE EVER GOT STUCK IN. USED THE 1-800 Best Westerns Reservations number they put me in this Dump at Palm Canyon. I called to complain but 1-800 Best Western says that cannot help me change the Non-Refundable reservation they made for me....I will have to fight the independent hotel manager. ENTRAPMENT? BAIT & SWITCH? SCAM? And I am Best Western GOLD PLUS Member. This dump has one (1) tiny elevator 4 feet wide by 2 feet deep, for 3 stories of rooms? The halls are not level, the old cement stairs are crooked, tripping hazards everywhere. The pool area had many huge cracks, large holes where I could see kids cutting their feet, falling. The Breakfast had NO HOT FOOD, no eggs, potatoes, bacon/ham/sausage like most Best Westerns, The luggage carts look like bought from junk yard, and wheels hardly roll, Congratulations WORST WESTERN of Palm Canyon Drive.....You are the WORST, Maybe the Best of the WORST.

    4
    « Comfortable and cool overnight in PS »

    Our family of 5 stayed here for 1 night in late September. Palm Springs was hot, but the air conditioning in our accommodation was fantastic. We had a two bedroom, two story unit with a full kitchen. The beds were very comfortable and there was plenty of living space downstairs. Kids went swimming in the pool after dark, and breakfast at the pool the following morning was good. The only negative we experienced was our room had no detergent for washing up after cooking. When we asked at reception if they had any available they told us to go to the supermarket and buy some. I was not impressed by their response (and did not spend my 1 night in PS trekking to a supermarket to buy washing up liquid!)

    2
    « Palm Springs »

    We found the hotel to be disappointing and not up to Best Western standards in our opinion. The first day we arrived the pool and hot tub were very dirty as well as our room. We woke up on the first morning to cockroaches in the room!

    5
    « 5+*s on a Budget! »

    I LOVED my stay here... I was accommodated with a ground level room when asked, no questions.. The room was beautiful.. the design, the size, all the details were that of a 5 star hotel!... Microwave, fridge, safe, ironing supplies, coffee maker, hair dryer... every towel folded in a beautiful design, the TV remote sanitized, plenty of coffee and supplies and toiletries... LOVED the hard wood floors! Room was super clean and smelled fresh not perfumed. Quiet, close by all that we could have needed. Plenty of Parking, and above all.. a safe space.

    1
    « Will never return and never recommend. »

    Worst service I have had in hotel stay .. Won't be coming back to this place. Bad never cleaned my room . Was terrible experience Took hotel staff several times to find the sheets to fit my bed. Then they were not friendly and acted like it was our fault that the room wasn't clean, we confirmed with them that it would be and maid never showed up . They gave us 20.00 off room but at that point big deal with it was 150.00 a night .. Very poor staff and mananagment. Won't be back to this place ever

    3
    « only stay here because its cheap »

    This WAS a hidden gem. No more. Worn out and threadbare. Since being here last they have added a cell tower and accommodating loud fan coolers which come on every couple of minutes while at the pool. You can not talk over it. Obvious the remuneration from the tower outweighs the comfort of the guests.The opposite side of the pool greats you with the A.C system of the Vagabond next door. Forget quiet. The pool deck is very cracked and worn out. The bathroom in the room was very worn out, poor repairs made, no bathtub plug. No fresh air on the lower floor as the window was screwed shut. They are building a new entrance arch, whoopee, put the money in the rooms. Its a good stopover for a night, no longer a good place to spend a few days. Loud conversation between the staff at the pool.Do not stay on the lower floor, way too noisy. .. Price reflects the condition. They have removed carpet from some of the rooms, keep going as its musty. Breakfast is still ok and the beds are ok but smoking at the pool and breakfast area should not be allowed. Its supposedly a non smoking facility .Most residents just sit outside their rooms and you get to enjoy the smell. Best bit was a Roadrunner entertained us at breakfast, serious bird. and the front desk crew is great. Best part of being at this hotel is El Mirasol across the road which is a great place to eat and drink and gab! Cost to enjoyment has fallen.

    1
    « Clogged toilet and noisy refrigerator »

    The toilet is clogged again and again even after fixing it using a tool borrowed from the front desk. The refrigerator was very noisy, but there was no way to shut it down. The hair dryer of the room was broken and out of the order in the room that my friend stayed.

    3
    « Great location, average overall for quality, but comfy »

    This BW hotel is nice, with large rooms with all conveniences, and with the Palm Springs Buzz Bus (Free) that can pick you up a few blocks away, it's a good deal. Room décor was dated, continental breakfast lame (bad fruit, no cream for coffee, and mediocre quality pastries), and the top sheet on the bed was full of holes!

    3
    « You get what you pay for! »

    This hotel seems tired and dated. Our room was ok, it was off the main walk way on the first floor so no passing customers. I think reception was in the middle of a refurb so hopefully the rest of the hotel will follow. Having said that the hotel was pretty cheap and therefore we got what we paid for I suppose. Staff were polite, helpful and gave good restaurant recommendations. I think if I was in the area again I would pay a little more and stay in one of the larger hotels, mainly for their position and facilities.

  • 2
    « should've paid more and gone elsewhere »

    price was right, but hotel is very tired-looking and a/c doesnt work well. lots of variation from room to room as far as quality of room and a/c. need good a/c in the desert! breakfast was fine. pool fine also. breakfast and pool area not easily accessible to those unable to walk stairs!

    3
    « Better than most 2 star hotels »

    I didn't realize until we arrived that I had stayed at this same hotel in the 70's. Although this is an older property, the grounds are well maintained. We had a room with 2 queen beds, desk with desk chair, another upholstered chair, console with flat screen TV & drawers, combo tub/shower & w/c separate from the basin vanity which had plenty of countertop space for our things & was supplied with complimentary toiletries if you needed them. There was a nook with a fridge, microwave, coffeemaker, ironing board & iron, a rod to hang clothes and plenty of space to store luggage. The bath mat & some of the towels appeared a little dingy - worse for wear, but the bed linens were nice. triple sheeted over the comforter, which is a definite plus. (wish all hotels did this) the beds & pillows - 4 pillows per bed, were much more comfortable than a recent stay at a 4 star rated hotel. There were no odors of smoke or febreeze type sprays in the room & it was very quiet. Access is by exterior hallways, there is an elevator & luggage carts. Complimentary breakfast was served poolside, coffee, juice, milk, fruit, cereal, yogurt etc typical for most Best Western's. Although we did not use them, the pool & hot tub are open 24 hrs. This is one of the better 2 star rated hotels we have ever stayed at. The price was less than $100 & we have paid double + that amt for some 3 & 4 star hotels that were not as acceptable to us.

    2
    « Small and dingy »

    Expected more in Palm Springs. Small hotel. Staff didn't go out of way to be friendly. Continental breakfast was small. Hotel room had horrible view (not that we expected great, but were never asked). Things were broken in the room.

    3
    « Best Western Palm Springs »

    Average facility but very good service and cleanliness. Although the gentleman who checked us in had a bad attitude. He put 1 night stay on our room key when we had two. The rest of the staff was great.

    4
    « Palm Springs »

    Had both AARP and Auto Club cards. Another guest got a $99 rate because she had a smart phone that allowed her a much better rate. I have only a simple flip phone from Consumer Cellular. I was lead to beleive my $130 was a good price for a Senior.

    3
    « Good Nights Sleep but showing its age! »

    We were here for a weekend overnight stay. First I'll say that we stayed here because we used our member points for a free night. This is definitely an older hotel that is in need of some needed improvements. Not that we were complaining, but the maintenance of things could have been better. Our room was quiet, the air conditioning worked great and the bed was super comfortable. We got a good nights sleep and just loved the bed and bedding. We were on the 2nd floor and could hear some noise from the room above but it was not too distracting. The pool is nice and clean but is also showing its age. The chairs, umbrellas and pool bathroom was clean and things were new. The concrete around the pool was in poor condition and needed to be resurfaced. The breakfast in the morning was very good. They had a variety of fresh fruit, cereal, waffles, hard boiled eggs and breads. Not bad at all. We were satisfied with our stay. Everyone on staff was very attentive and friendly. The bed was great, the pool clean and breakfast more than adequate. This property could certainly use a refresh but they are doing well with what they currently have.

    3
    « GOOD VALUE & LOCATION, SOME DISAPPOINTMENTS »

    Room: spacious, GREAT bedding, easy to control temperature. Good sleep, near blackout curtains. Refrigerator (used) and micro (not used) Simple but well-presented breakfast by the pool, which looked lovely (I didn't use it.) Staff helpful: put me on first level as requested; retrieved an appliance charger I left in the bathroom; gave me an hour "late" checkout at noon, accompanied by a warning "$15 an hour after noon." Housekeepers were great; tip them! Guest laundry is a major rip at $3.00 wash (41 min front load), $3.00 dry (60 min). About double the charge at SFO hotels. In my opinion, go elsewhere if you have time. My visit was exploratory, and I had a car. Ralphs (major market), a USPS and Elmer's Restaurant all within 1.2 miles. The mountain tram takes you WAY up into San Jacinto forest where it was 40 degrees (vs 100 in the valley). Trevor O'Donnell leads a van-based 3-hour tour of modern architecture, well worth its $85. See his reviews.

    2
    « such a disappointment ! »

    Have been going to this hotel for past few years , what a disappointment ! Being remodeled , forget taking a nap! Noisy at nite coming from the main road and from parking where cars come and go all all nite. Trash over the property of hotel residents probably drinking at nite on parking (?) A cat in the window? Did a resident sneaked in his pet ? So no on site manager walking the ground ? No wonder why I sneezed bad when I came in my room! My room may have hosted a cat in the past! Front desk is unfriendly and took forever to check me in so many choice in Palm Springs ! This one is the last one for me

    3
    « Great pool, lack of hotel facilities »

    We stayed at the Best Western Inn @ Palm Springs as part of a road-trip that had been booked through an agency. The hotel is on the outskirts, this doesn't mean that it's a million miles from anything but it's best to have a car - not great if you want to go out for drinks. You'll need a taxi or be happy to walk. It's location makes it quiet, which is great when relaxing by the hotel's greatest asset - the pool. It was 40c + when we stayed so it was welcome respite from the heat! Check in was easy, lady was friendly and giggly. Our room was nice & clean if a bit dark but then again the curtains were best closed to keep the strong sun out! Bed was comfortable too. The room had necessary amenities including toiletries, hair dryer and coffee machine. Only issue we had was not being able to get the shower to work, reception told us in the end but we still weren't sure if it was working correctly. Hotel doesn't have it's own bar/restaurant. Which is a bit of a pain as it's nice to have somewhere to chill out. We drove a few mins into town and grabbed a great meal from Kaiser Grille (I'll review this separately). We didn't sleep well, it was noisy outside our room as the bedroom doors are open to the outside so we hear people milling about. Also the batteries to the fire alarm gave up so we were woken to the very loud beeping, to which my husband had to climb up and remove them! It was the worst night's sleep we had on the whole trip. Breakfast was included in the price which was very handy. We enjoyed an all you can eat continental buffet outside in the warm climate. Check out was quick and easy.

    4
    « Great value in Palm Sprinsg »

    Great place, very good value and close enough to Downtown. Dog friendly without all of the ridiculous fees that so many place in Palm Springs like to charge. We really enjoy visiting Palm Springs and the Downtown area has more entertainment to offer then most of the other areas in the Valley.

  • 5
    « Good Hotel »

    This was a lovely hotel, clean and tidy. Staff friendly and helpful. Rooms spacious, our friends had a problem with their air conditioning and it was no problem in changing them too another room . Breakfast filling and plenty and a very good location too enjoy it, by the side of an early morning pool. When we returned too the hotel around 10.30ish pm we were amazed that the pool was still open for late night swimming and chillaxing.

    5
    « Good location, good price »

    Really good price. 10 minute walk to city centre of Palm Springs. Pool open 24hrs and heated so swimming at night is possible. Really good breakfast. Clean room, hot shower. Room cleaned and towels replaced daily. The people at the front desk were really helpful and friendly. Breakfast was also really good. Good spread of choices

 

Getting to the hotel ...

All directions
·From: Interstate 10 East. Exit Palm Springs 111, go through the downtown area. The BEST WESTERN Inn at Palm Springs is . 75 miles south of the city center on the right side. ·From: Interstate 10 West. Exit Ramon, turn left on Ramon to Palm Canyon and turn left on Palm Canyon. The BEST WESTERN Inn at Palm Springs is on the right in the southeast corner.