BEST WESTERN Plus Palm Desert Resort,  Palm Desert

4.0/5  - based on 698 guest reviews.
74695 Highway 111, 92260-3803, Palm Desert, United States - See map
+1 760 340 4441 +1 760 773 9413

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Dates

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Tennis court
    Tennis court
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TripAdvisor Traveler Rating
based on 697 traveler reviews
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Welcome to BEST WESTERN PLUS Palm Desert Resort! Coachella hotels are known for providing the ultimate customer service, and our Palm Desert hotel delivers service, quality and value in droves. A nice outdoor pool is the perfect place to relax and soak up the California sunshine. However, every day should begin with a hearty all-American breakfast. Your hot, cooked-to-order breakfast includes hot eggs and waffles, your favorite fruits, a selection of cereal and yogurt, incredible pastries and bottomless 100% Arabica coffee or chilled juices. The BEST WESTERN Palm Desert Resort is your retreat and the perfect place for a romantic escape. A central location to golfing and Palm Desert attractions, the best of the area is moments away. Whether you want to spend the days on the links or shopping at some of the best boutiques in California, this is your vacation. How do you want to spend it? Our friendly hotel staff members are happy to provide recommendations on attractions, fine dining and shopping. The Indian Wells Tennis Center is located nearby, and many guests at our Palm Desert hotel opt for tennis lessons or a game of doubles while on vacation. We're close to over 100 golf courses, so you can try a new one each day. From the McCallum Theatre to the famous Coachella Music Festival, the arts flourish here in abundance. At the BEST WESTERN PLUS Palm Desert Resort, every day is summer and there's something new to discover. Our Palm Desert hotel is located near the Joshua Tree National Park, and we enjoy 365 days per year of sunshine. A romantic stroll, hike, or working on those photography skills is easy here. The BEST WESTERN PLUS Palm Desert Resort is your home away from home, with luxury bedding and spacious, cool rooms for your comfort. Book your next stay at BEST WESTERN PLUS Palm Desert Resort and get ready for endless summer!

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 697 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
229
Verygood
 
234
Medium
 
138
Poor
 
56
Horrible
 
41
Business Business 63
Couples Couples 265
Family Family 200
Friends getaway Friends getaway 75
Solo travel Solo travel 53
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Palm Desert Resort,Palm Desert
  • 3
    « Great place wrong day »

    We were very satisfied with our stay the first visit, however this visit the bed was uncomfortable and breakfast was not a pleasant visit. one of the hostess/ worker was very rude and when we requested more nuts she ignored us and never notified that she put out more nuts. Also, the food was not as satisfying as it was on our first visit.

    5
    « Great Best Western »

    Great hotel. Breakfasts were excellent and rooms very clean. The location of this hotel is excellent with plenty of parking for cars. The staff are very helpful and friendly. Would highly recommend this hotel.

    5
    « So Great to Be Back! »

    After a seasonal theatre break, I am back for monthly visits and stays at this Best Western. The ADA suite is perfect for me and my caregiver; the morning breakfast perfect; the entire staff caring and welcoming so it's a pleasure to stay here!

    5
    « The Best So Far »

    Even though the booking was messed up, the hotel staff made everything work out. The facility was very clean and well maintained. I was totally blown away by the breakfast served. Unlike the traditional hotel food served, they had professional chefs that prepared your breakfast to order. The hotel staff from the front desk to the maid service, were extremely courteous and professional.

    4
    « Quick getaway »

    I've been to best westerns that felt like nice hotels and let's just say this isnt one of them. That's the only reason I'm taking away a star. But still the place appeared to be very well maintained and the workers were very nice. The place is really big but the layout was good so that it was easy to cut through to get to the breakfast area which was the highlight for me. You have to go to the grill area and the menu will give you a choice from 5 or 6 different breakfast plates. Each item can be a la carte too. I always got a side of scrambled eggs for my toddler. The only thing I needed from the buffet area was coffee but for my son, I was able to get fruit, plain cheerios, toast, yogurt and milk. The pool looked nice but we didn't get around to using it which was a bummer because I brought my son's swimming stuff.

    5
    « Awesome weekend »

    Room was great. Staff was friendly and helpful. Cooked to order breakfast was great! Pet friendly. Close to food and stores. Room had everything we needed. It was clean and smelled fresh. Will definitely stay there again! Christina was front desk clerk. She was very helpful and friendly. Always had a smile.

    5
    « We were pleased... »

    Our stay was very good, starting from our greeting upon arrival, through the repair of the outside light, to the pool, to the breakfast...it was all excellent! All the support staff were polite and efficient and even had smiles on their faces.

    5
    « Traveling »

    Spend just one night there on the way to California. It is very well located in quait are with excellent breakfast to order. The staff is vert helpful,there are many good places to eat nearby and the hotel has very good pool. Would go back anytime.

    3
    « Average motel, average price »

    My husband and I stayed here for 2 nights very recently. Positives: this was one of the more reasonably priced motels in Palm Desert and offered a substantial complimentary breakfast which was good. The staff were friendly and accommodating. We didn't use the pool, but this area looked nice and tidy and the pool looked inviting. Opportunities for improvement: the room was average - clean but showing it's age. As with other older motels with a door adjoining the next room, the sound-proofing between rooms was very poor. We were on the ground floor, and the floor noise above us came through quite loud. Unfortunately, the air conditioning in the room just struggled in the heat and never reached the optimum temperature. This motel was ok, but I would probably try somewhere else next time.

    4
    « Great Free Breakfast, Cold Hot Tub »

    I stayed here with my mom while were exploring the area. Upon arrival we got upgraded to a suite and were enticed by the "private patio," which was a small space that looked at a wall (we never used it). The couch and chair in the suite were rock hard, though the beds were ok. The shower took a bit of time to heat up, but once there the water was hot and plentiful. The suite was pretty quiet though they were working on the one next door so we heard them moving furniture around a bit on our first day. The pool was nice though the hot tub/spa was disappointingly cold. The best part of the place was the free breakfast, which is typically not something I appreciate. They had a chef every morning ready to make you pancakes, hash browns, bacon/sausage or eggs - all made-to-order. It was great!

  • 4
    « Clean & comfortable; good place to stay. »

    Stayed here 6 nights for a concert in Indio; it was convenient to the venue and markets/restaurants. Breakfast cooked to order by a great staff (even under duress as they were slammed all at once with concert goers stumbling in just before the 10 am deadline; management might want to revise hours based on occupancy) and housekeeping spotless. Clean pool area and fitness room. Not a new property, but obviously well-kept and repaired. Same room went from $98 to $340 during the stay, but I guess that's supply and demand. Was happy with our stay and the low-key, gracious staff.

    4
    « Great location, great staff »

    Pleasant, quiet, comfortable, well located, best describe this BW. Tho the hotel has some spots that show its age, it is remarkably well-maintained and pleasant. But, most importantly, the friendly, professional, knowledgeable staff is what makes this a wonderful choice when looking for an excellent value for quality hotel in this area.

    5
    « Let me get the worst part out of the way »

    There was a horrendous parking issue the weekend I stayed here. A handful of kudos to the security & front desk staff for handling it with grace. The breakfast room was in chaos the three times I checked it out, so I can't speak as to the included breakfast. The rooms are gorgeous, the beds are comfortable, and the location cannot be beat. As long as the front desk is clear about the parking situation (we were told no spaces were available until after 11 due to a group in the meeting space, this is a hard wait after a long day) but everyone was really good about waking us up to move our car when spaces were available.

    4
    « Great Morning Breakfast »

    One of the great secret of this hotel is a hot breakfast of eggs, bacon, pancakes & coffee. Total have to enjoy it! The staff is great! This hotel is the best value compare to others at this location.

    4
    « Palm Springs on a budget. »

    If you have to go to Palm Springs or in that general vicinity, why not stay at the Best Western and leave the upscale hotels for the ever-increasing investor class. You have better things to do with your cash. Such as, see the Living Desert Museum, take the tram to the top of the San Jacinto Park, eat some good food, visit the Air Museum, etc.

    5
    « Thank you once again! »

    Over the years we have really enjoyed staying here. This time takes the cake! We were offered an upgrade at check in and we were so very happy!! The complimentary breakfast is always a bonus. However, these guys are so consistent!! The breakfast is fast and good. Thanks again. Justine and Kent

    5
    « great time »

    everything was terrific, as usual. great, clean room, clean pool, good, hot breakfast with plenty of choices, very friendly staff. close to restaurants and markets.i would definitely recommend this hotel

    5
    « Nice stay »

    Checked in very early 2am Greeted by friendly staff, room was very clean, Beds slept well Chef at breakfast was amazing!! Ordered free breakfast items prepared fresh .Enjoyed breakfast outside on beautiful patio Quiet and friendly atmosphere !

    1
    « AVOID THIS PLACE AT ALL COSTS! 1 STAR AT BEST! :( »

    This "hotel" looks ok from the outside, but the rooms are a hole in the wall with a TV and bathroom. I have stayed at several Best Western's over the years, and this surpasses any bad experiences I have ever encountered! I was shocked when I first entered the room, everything was quite old & out dated and looked liked they had picked up different furniture items from garage sales. I have stayed at some motel 6's that were nicer than this place. From the time I tried to check-in; which was quite the hassle involving the manager Craig (stating that my reservation was for the 19th and not the 21; which I had an email confirmation stating the 21th) To the time I handed the room keys back (which was 10 mins after viewing the room) I left this dive very quickly and swiftly! Customer service here was horrendous, from the general manager to the front desk staff no one cares. Clients want to be treated with kindness and compassion; none which will ever be found here. The front desk clerk didn't even ask me why I wanted to cancel my night stay?! They may have my $95.00 still; but I didn't leave with any bed bugs or any unwanted creatures either. I couldn't even bring myself to sit near or on any of the items in that room; GROSS! Nor, will I ever recommend or stay at a Best Western again in the states. Save your time, money and health but staying somewhere else! I couldn't even rate this place a one star!

    2
    « Avoid this place »

    Looking for a quick overnighter in the Palm Springs area, we stayed here. The staff were friendly but that's about it for the positives. The room was terrible. It had a recently installed laminate floor which was fine, but the trim all around the room was the old trim just slapped back in place, not painted and all the joints were misaligned. The bed frame had rollers without any kind of locks to keep the wheels from rolling. On a hard floor, not the best idea. The bed would roll every time you sat on it. The mattress remind me of a jello square on a plate when you shake it side to side. It was about that firm. The bathroom had a glazed tile on the floor, extremely slippery when wet. The sink had been replaced but the bathroom still had the 30+ year old fiberglass tub surround in a pale yellow. All the floor surfaces were different heights, none matched up. No closet door. Whoever they hired for the remodel should have been taken to court.I wouldn't stay here again ever.

  • 3
    « Not up to standard - faulty air conditioner »

    It looks the part but does not deliver. The flooring in our room was a type of imitation wood. It was dirty as our bare feet were soon black. The insect screen on the sliding door fell off. The worst part was the air conditioning did not work. Staff were helpful. The breakfast is hard to beat with chefs on hand to do your eggs the way you like them all included.

    4
    « Good Bed, Great Breakfast! »

    The hotel is clean, the beds are very comfortable. The hotel is not new but looks good on the outside and they are improving the inside. The cooked to order breakfast is so good that it is a reason to go here. Just like at a good restaurant.

    4
    « Good value for cost »

    We located this hotel searching online for a place to stay overnight with our dog while on a road trip. Our first visit was two years ago and we stayed again this month. The hotel is clean, well maintained, and located in a good neighborhood close to many shopping and dining options. A hot breakfast cooked to order came with the room - a real plus for the price. Hotel staff were helpful and we appreciated getting a room at the last minute. We thought our room this time with a single king bed and love seat was nicer than the room with two queens that we stayed in during our first visit. I did notice that the swimming pool was being worked on but that was not an issue for us as we had no plans to swim. Overall I was quite pleased with this hotel and would not hesitate to stay there again.

    5
    « Very nice hotel »

    We very much enjoyed this hotel- location was very convenient for us. The room are well done and we really enjoyed the furnished private patios. The complimentary breakfast was great!! We would highly recommend to others

    4
    « Quality Service »

    This was a spur of the moment week-end get-away. We don't do this often and it was fun. There is always something to do in Palm Desert. We stayed at Best Western and were thrilled with the courteous, prompt, service of the employees. Breakfast was a full meal. Short order cooks were fast and good. They looked like they were having fun. Loved this place. The room we were in could use an updating but it was clean and everything use in good working order. We were missing a remote control for the TV but within minutes of making the request they were at the door with a new one. Excellent service all around. Everyone with a smile.

    2
    « BW Palm Desert under constant repair »

    the Best Western Palm Desert is constantly under repair and does a poor job of keeping the hotel functioning from AIR CONDITIONERS SOUNDING LOUD to Pool with poor water quality to WATER dripping on a guests head while they use the sink( and it designed to do so )

    4
    « Staff way beyond our expectations !!! »

    We arrived at our home in Palm Desert after being away for 3 months and found our AC not functioning. It was too late to call for a repair person and too hot to stay in our place. We called BW Palm Desert and reserved a room. Upon arrival a short time after we arrived to check in and were told there were no first floor rooms with outside access available. We had our 20 lb beagle with us and felt that it would be too difficult to tale her through the hotel and down the elevator to the outside in the middle of the night (she is used to a doggy door). The gal at reception was wonderful and offered to upgrade us to a suite that was available which had a nice back patio that opened to a grassy area. I did not get her name but I must say she went way beyond our expectations !!!

    4
    « An excellent value »

    Off season prices were excellent. The hotel is clean, up to date, caring staff, large comfortable rooms. An usual surprise these days was a breakfast bar, included in cost, which featured short order cook-to-order food. An absolute value and very nice place in the heart of Palm Desert. Would not hesitate to stay here again.

    5
    « Great Stay »

    Our room was very nice & very clean. We requested a microwave & it was in our room upon check in at no cost. Our pet was welcome at the hotel. Staff was very friendly & helpful also. The grounds are well manicured. It was quiet when we stayed at Best Western.

    4
    « Great Value »

    I didn't get to spend much time in my room. I was attending a convention so was gone most of the time. The room was clean. The property was kept up. The complimentary breakfast was delicious and the staff was kind and courteous. The room was very affordable which was my reason for choosing it. The pictures were exactly as advertised. I have no complaints. The bed was comfortable which was good after meeting 14 hours a day some days. I would recommend this property to others.

  • 5
    « From Rags to Riches »

    Clean, GREAT Breakfast, Free Wi-i, Comfy Clean Beds, Big Bathroom with shower that is clean and had great pressure. Hotel Staff professional and efficient!!! Nothing Bad to say, and they are pet friendly!!! AWESOME HOTEL!!!!!

    2
    « Ok »

    Stayed at this hotel as part of a road trip, hotel itself is ok it's not luxury and is a bit basic however staff are friendly and polite. If your used to the finer things in life I would avoid throw hotel and stay at the Hyatt. Rooms are dark and bathroom is basic and a little dirty

    5
    « Nice, clean, newer hotel. »

    I booked this hotel from the best western website, and got a good deal on it. We drove out from LAX (Los Angeles Airport) and spent the night here. The drive to the hotel was pretty cool, you come through a giant wind farm, one like you have never seen before! Anyways, the hotel was a newer model. It was clean, and quiet. Our room was nice, with a firm bed. We had a nice view of the center court, which was nicely manicured. Air conditioning in the room was quiet, and comfortable. The shower had good water pressure, and the drain didn't drain slow, like a lot of other hotels. Parking was good too, plenty of it. The location was pretty decent, food was just down the street, and all kinds of strip malls. Bigger stores, as in Wal Mart was just down the road.

    4
    « Great stay »

    we have been staying at this motel over the past five years or so and always look forward to returning. The room was clean and comfortable and the pool area is secluded with plenty of loungers. We love the hot breakfasts cooked to order and the staff who make them are friendly. We have always found the staff on reception friendly and helpful and the motel is good value in the summer.

    4
    « Extremely clean »

    I got there and was greeted by a nice lady, very thoughtful and politely showed me everything I should know for the place. The room was a big surprise to me -- it is super clean! This is the first time I stay at a Best Western chain hotel and I am extremely comfortable with its cleanness. This experience actually made me choose to stay at the same chain hotel when I got to lake Tahoe and I wasn't disappointed. The free breakfast was good too.

    4
    « A great place to stay if you have a dog »

    Hotel was clean, wonderful breakfast, good pool, wonderful air conditioning. Property was very nice. We choose this property because we were traveling with our dog. and we felt very welcome. The additional pet fee was insignificant compared to other properties in the area!

    3
    « Convenient location and very nice staff »

    I would give this a higher rating if the rooms were more updated. The property is older so there's only so much they can do without a reno. The breakfast was wonderful in a very nice and spacious dining area with windows providing lots of light. The made to order was perfect as well as other choices. Desk staff was very accommodating and friendly and the rooms were clean. Some of our group tried to use the exercise room and said some equipment was broken. I did not check for myself.

    5
    « Really Nice Hotel »

    We stayed in Palm Desert and this was a really nice hotel to escape the heat. The room was really clean and the breakfast was cook to order. The first room key we got did not work and they took care of it real quick. The pool was warm but that was to be expected with the temperature at 110 degrees (43c+)

    2
    « Beds are old and so is the floor »

    I guess you get what you pay for, but really the bed was so old my back was so sore...maid didn't even clean the room after our first night stay, and when they did they did a poor job..floor was still dirty, and the wood floors on the ground floor, BAD!

    3
    « The price is right. »

    For the price, it's ok. Bring your own ice and ice chest. Do not use the vending machines. Be considerate of other guests. The staff is courteous and friendly. Plenty of chaise lounges and sitting area. Tables could be a little cleaner.

  • 4
    « Nice and clean - good value »

    We came to Palm Springs to attend a meeting at the hotel. We found the room to be very nice. Parking close to the room. And a very nice hot breakfast was included in the price. We got summer rates that were astounding so it was a great value. Close to shopping. Easy to get to from I-10 (south on Cook St. to Hwy.111 and go right a short distance)

    2
    « No ice in hot weather :( »

    TV didn't work, keys to get into room didn't work. Had to move rooms, 2nd room was noisy from outside traffic thanks to single pane glass door and windows, no ice in 3 ice vending machines and the weather was 100F. How could you have no working ice vending machines? Curtains had holes letting early sunlight in so we couldn't sleep in.

    4
    « How pleased were you. »

    We have stayed here quite a few times. Never had a problem. Great staff.food is great. The rooms are always clean and beds are convey. If the is a problem some one is right at your door to fix it. The pool is clean never freezing.The cooks are the best, the clean up staff are very friendly. We have never had a bad stay, that is why wed always use Best Western Plus.

    1
    « great location, terrible property »

    We had to leave this hotel for several reasons. The good here was the made to order breakfast. Here's the bad, walls so thin you could hear EVERYTHING! Air conditioning was not adequate, even after maintenance was called. Swimming pool was murky and hot tub filthy. Ceiling tiles stained, Beds were very uncomfortable and very squeaky. This hotel is in need of major overhaul. Stayed at many best westerns in the past, by far worst property. Great location, bad property!

    5
    « Great Service !!! »

    Honestly I expected a standard Best Western. But this hotel is a pleasant surprise. Excellent staff , who is ready to make the guests comfortable. Very clean well maintained location. Good breakfast buffet. Highly recommend.

    5
    « Wonderful Stay!! »

    Wonderful service, clean, happy employees, nice amenities, will definitely stay here again!! We were steps away from the pool which was so nice. And the breakfast was wonderful, best one at any Best Western so far!!

    4
    « Very Pleasantly Surprised! »

    I was very pleasantly surprised at this Best Western in Palm Desert. The staff was fabulous! They were friendly, warm, welcoming, and offered a very high level of customer service. My kids were thrilled when they were given beach balls at check in. And I greatly appreciated the follow up phone call I received in our room to make sure I had everything I needed and the room was satisfactory. The breakfast is cooked to order. Amazing! My kids enjoyed pancakes with has browns and sausage while I enjoyed two eggs, cooked any way I liked, with the same sides. The pool was refreshing and enjoyable and our room's balcony overlooked it, which was fun for the kids. Paseo Drive is just a few blocks down the road (Palm Desert's version of Rodeo Drive), and the hotel is walking distance from shopping, great dining, and even an Urgent Care should a member of the family need medical services while away. I would absolutely stay here again and recommend this Best Western as the finest I have ever stayed in!

    5
    « Nice hotel for the money »

    It was an amazing hotel for the price and the free breakfast was extremely good and quick. We were traveling on interstate 10, it was a little far off of the freeway, but the cost and the quality of the hotel was worth the drive.

    4
    « Good place, not super convenient to I-10 »

    We stayed here while on a road trip from Arizona to Oregon, mostly traveling on I-10. It's a bit of a drive off the highway, but having said that, the surrounding area is very attractive, all the staff including front desk, breakfast personnel and even housekeeping, were very friendly. The room was clean although showed some signs of wear and tear. The shower was a bit tricky to figure out, but the bed was very comfortable. The air conditioner worked great which was very important when it was 115 outside. The made-to-order breakfast was great too. The courtyard area was very pleasant and attractive also.

    5
    « Perfect »

    This hotel was awesome. I would recommend it to anyone in or near the area. Great Rooms!! Beautiful from the reception area to the breakfast area to the pool to the service. I look forward to returning for a fun and relaxing stay.

  • 1
    « Horrible - Worst Western »

    Don't stay here!!! Avoid!!! This hotel makes for a horrible stressful unworkable room bad night sleep. The staff was extremely rude. It started with the key not working to the first room, then the second room because first room was keyed wrong wouldn't work. Third room given supposed to be near pool to make up for that we weren't but worse yet pool was FILTHY dirty. Guests didn't feel comfortable swimming in it and neither did my kids it was that dirty. When they tried to shower off - the shower water was inoperable. The staff was rude and discourteous about calling maintenance - maintenance failed to notice bath tub also inoperable so I had to go back again to guest service who further yelled at me even though I then missed my dinner plans by that point. No remorse or real apology by hotel - not even to this point. General manager still hasn't called back but it gets worse. We got back and tried to turn on TV. No picture! The volume was on, channels work but no picture! Turns out other yelpers have had this same annoyance and complaint! Well we call front desk it was intent ful as they had it on screen saver - pretty ridiculous to set the TV not to work properly when turned on. Then the walls were paper thin so we heard other TV in guest next door all night plus beds rolled around on floor and were not at all comfortable. Neither I nor kids could sleep due to those problems. To make matters worse, at breakfast my son with special needs awaited in line at the hot breakfast area when he got to front cook yelled at the little guy, told him he couldn't be there and had to go to back. It almost made my special needs child cry. I had to say he shouldn't be sent to back just because it took him awhile to read the menu once at front as he was special needs. It was embarrassing for him to have have others know his condition just because he wasn't treated right and needed protection but the cook was mad anyways after that and threw a scalding hot breakfast plate at me and I burned my finger. He should've set the plate down instead allowing it to cool. Then upon checkout my same kid had his foot scraped with open wounds on a door to their lobby that was sharp at the bottom. If that wasn't a nightmare enough, our iPad got left behind in the bed sheets the kids had left it and the staff never bothered to call to tell us they retrieved it. The find my iPhone tracker luckily did later that evening and luckily we were still local. We called to see that they had it. On first call a man answered who never called back. We were persistent due that we had it tracked. After multiple calls a woman staff admitted they had it and could be sent to me for a fee!! Luckily I said no I will be over to get it. Nightmare nightmare nightmare and because it was booked through Hotwire they say I have to go through hotel to get any remedy for all this disaster and hotel said they would email me to address problems I had but did not nor follow up with any phone call to me nor return my call. Worst western shouldn't be affiliated with Best Western. Just to be on safe side I will never stay at another Best Western unless you enjoy feeling like a character headed to Wally World in the Movie vacation which is only a light hearted way to find humor in such an unnecessary horrific experience. Avoid!

    5
    « Very nice stay »

    Stayed here while visiting elderly father in Cathedral City. Very clean, comfortable bed, nice swimming pool, and a GREAT made to order breakfast. The pool was so warm it wasn't very refreshing, but other wise, a very nice stay.

    4
    « Right On Right On Gig »

    Came back to the US to see my son in law and his band play in Palm Springs. Also to bring my family gifts from my trip in Europe. This hotel is one of my go to when I go out to see my family in La Quinta. It is always clean, the breakfast is fantastic for a hotel breakfast. The staff is always helpful. The only problem I had this time was their machine that codes the keys was not working very well. I keep my cards away from my cell, other cards with chips, but they only seemed to work a couple of times before I had to get them replaced. Not their fault. I did have the last time just before I checked out I asked a guest down the hall to call down to bring up a new key cards for my room because I could not go back down a 3rd time.

    3
    « Location was great.. but the hotel its self can use some updating »

    We stood here for coachella, sadly it was one of the only places left.. the location itself was great the shuttle picks up right across the street, the hotel wasnt terrible we even lounged at the pool for a bit.. only thing i think could use some work was the restrooms in the room they were a bit outdated and the hot water ran out..

    3
    « good enough »

    this hotel is "good enough" for a family stay. the rooms were clean & the beds were very comfortable. the free breakfast is cooked to order & really fantastic. but there were so many other little problems, it made the good things pale in comparison. the wifi never worked like it was supposed to. the room keys repeatedly stopped working (& i made sure to keep them away from magnetic things cause i'm aware that can effect them). & housekeeping was extremely slow. i had to call twice for housekeeping on our first full day - it was 4:00pm before the room was cleaned that day. all in all, it's a "good enough" hotel.... i would stay there again if i had to; but will look harder for a hotel in the area next time.

    3
    « You get what you pay for »

    I guess your expectations should be tempered when you pay such a great price for a suite that includes breakfast. So for that reason I didn't rate this any lower than a three star experience. First off the room wouldn't cool off enough for my satisfaction when I moved the thermostat as low as I can it didn't help. I told the front desk and they got all excited saying no you can't lower it that much or it will freeze up the system like I would know that. They raced to my room to fix the thermostat. Second there was no ice in any of the ice machines their excuse was that everyone was hitting the machine all day. The breakfast was OK but not great. The bed was very comfortable and loved the coffee machine in the room and the free Wi-Fi. The location was well situated and the front desk folks were very friendly. They did bring me a bag of ice from their kitchen which was very nice. So overall for the price I paid it was OK

    5
    « Excellent value and service »

    We love this hotel for our frequent trips to Arizona from California. We have a dog, and it's also a perfect stop for her. We like that there is a good breakfast included. Sure wish they had lunch and dinner facilities!

    3
    « Nap time »

    The property was very nice, the latch on the fence for the pool does not work. I was not to worried, no kids. for those families that have small children be aware. Bed not very comfy and front office will call you to see if you need anything and wake you if you are trying to take a nap.

    5
    « CA trip »

    Well maintained facility and convenient to the desert communities. We have stayed there before and the rooms are clean, property maintained, and the breakfast served is very good. We would recommend this Best Western Plus to anyone visiting the Palm Desert area, and the value that it offers.

    4
    « Very Good Value »

    Very good value for staying in the Palm Desert area, with made-to-order hot breakfast. The facilities are nice, beds are comfortable and the free WiFi performed well. It is not as luxurious feeling like the higher end resorts, but it is an excellent value, especially the way I used it (lodging while visiting Joshua Tree National Park, which is about an hour away).

  • 5
    « Palm Desert »

    Palm Desert is BEAUTIFUL! This hotel is in the perfect location for the wedding venue and Sacred Heart Catholic Church! Map and information for this area is great. Front desk personnel are friendly and efficient.

    5
    « Palm Desert Gem »

    We were very pleased with our stay at the Best Western. The front desk staff was great, proving recommendations on dining, as well as directions. The room was very clean and the internet connection was strong. Great location, close to everything.

    3
    « AVERAGE FOR MONEY SPENT »

    This is a solid hotel in a good location. Close to good restaurants and shopping. Staff was friendly and the breakfast bar was good. Hotel showing some signs of disrepair: our shower curtain had a small hole in it, you had to slam the door to our room shut, as it didn't quite fit, our elevator looked threadbare, etc.

    5
    « EXCELLENT VALUE »

    I was worried about some reviews I saw but booked anyway. Awesome stay! Glad I ignored the negative reviews. This is second stay because of my first stay a few weeks ago. My new place to go here in Palm Desert! Rooms were great. Got a free upgrade this stay to a suite. Has tennis courts, pool and jacuzzi. Breakfast was awesome and made by chef. Great location. Bed in suite was WAY comfortable! Can't wait to go back.

    1
    « Check your Credit Card Statement »

    I never stayed at this hotel - and won't. I booked this hotel on bestwestern.com and cancelled my reservation well within the cancellation period. I received a cancellation number. However, when I received my credit card statement, I was charged for my visit. I called the hotel. The person at reception sent me a copy of my "receipt" showing that my room was cancelled without penalty. The person told me that they could not reverse the charges but would contact their manager who could do so. The charges were never reversed. I called again a week later and was told I could leave the manager a voicemail message, but that no one "would be available to return my call ... all day". I left a message. The manager never returned my call. I am now disputing the charges with my credit card company. Beware. Book somewhere else.

    4
    « Good hotel with a GREAT FREE breakfast »

    We were there over this past weekend and found the rooms to be clean and adequate. The breakfast is the best part of this experience. We found that there were many many small kids and parents over the weekend occupying the pool and spa area. They were there with their floats, which I think are not allowed (but accepted apparently).

    4
    « One of Those Great Locations »

    Staff was way beyond helpful and informative, they had great senses of humor and all over 50. Perfect location to explore and enjoy all the desert has to offer. The location is more towards the wealthier end of the valley. The rooms were quite clean, comfortable, and quiet. The buffet breakfast was plentiful and fresh.

    5
    « Enjoyed our Palm Desert Getaway!! »

    We really enjoy visiting Palm Desert a couple of times a year. We always stay at this location now because of the location to our favorite hiking trails and restaurants in the area. We enjoy the pool and workout room and the free hot breakfast is always very good and an added bonus. Thank you once again to your friendly staff for making our stay very enjoyable. See you next time!!

    4
    « great location »

    hotel is pretty old beds are worn out could use a update. would stay again. pool was clean, but many of the pool chairs were ripped and useless. hot tube was the cold tube and jets were weak at that. old but ok. nice and safe location. parking was good and secure. good location for all types of food.

    4
    « Finicky Travel Agent »

    This is a hotel that is always a good choice for the price, the staff, the cleanliness and of course the breakfast. The location is perfect , it's centrally located to shopping, tennis,golf. The rooms are somewhat soundproof, I've never heard anyone talking or TV's. Occasionally in the morning a sound of running water in the bathroom. I always sleep well here, which is important to me, I regularly refer friends and others to stay here.

  • 4
    « Best Western Palm Desert Resort »

    Well kitted out hotel, only missing facility was a bar. Room clean and pool used on daily basis. Staff very helpful. would liked to have used tennis courts but had no rackets as we came by air and did not have room in suitcase, would be useful to have rackets and balls to hire.

    3
    « Reasonable Accommodations in Palm Desert »

    Good location, nice breakfast, quiet, clean accommodations; not a luxurious property but a good value and functional in all respects. Check in was fast and efficient. Limited access to elevators could be a detraction for some with mobility issues but overall a good place to stay.

    4
    « Decent room; nice mountain view; great pool & breakfast »

    Stayed one night. Bed was clean and comfortable; pillows were good. Staff was helpful at check-in and breakfast. Breakfast was great - made-to-order eggs, pancakes, hash browns, bacon/sausages. Coffee is good. Asked for a mountain view. Nice view from room balcony. Well located to restaurants/grocery store. Quiet

    5
    « Great Value »

    Great location, big comfortable room, nice pool area and an excellent breakfast with eggs to order....all included and for a very reasonable price. I frequently find myself in the Palm Desert/Indian Wells area and this is the place I will be staying at from now on.

    4
    « Palm Desert! »

    Our stay was great! We especially liked the cooked to order breakfast they offered! Fresh and hot! The staff was great and the property was beautiful! We had a view of the pool from our room, a king bed and sofa!

    3
    « Poor Check Out Experience »

    Overall stay was good except when I asked for my closing bill at check-out which is normally at my doorstep. The desk attendant did not say thank-you and barely looked at me, He acted like I was annoying him. Poorest check-out I've experienced.

    4
    « Good deal in the Desert »

    We used Hotels. Com for this stay and saved $200 a night. The rooms are nice and clean. However the hotel exterior hallways, landscaping are showing their age. The free breakfast is great, cooked to order and very prompt. We'd go back for sure.

    5
    « Best breakfast in Palm Desert »

    We enjoy staying at this hotel when we come for festivals in Indio. It is close enough to everything. Always good the get a hot breakfast before heading out for the day. The pool is nice too! We will be back again!

    3
    « Average Hotel Experience »

    the hotel was not value for money. it was an average experience at a steep price. The breakfast set up meant that there were long lines in the morning for food and you could not help yourself to more if wanted.

    5
    « Great Place to Stay for Coachella »

    I traveled with my high school kids & their friends for the Coachella concert weekend. This hotel was directly across the street from a shuttle stop, which was perfect. Also, the suite we had (which we were upgraded to for no extra charge!), was spacious, and perfect for our group. The staff was great about making sure we had plenty of towels & pillows, the full made-to-order breakfast was fabulous, there were daily newspapers available for no charge in thy lobby each morning, and the pool area was large, with nice lounge chairs. We also had a little patio that was on a small lawn area.

  • 5
    « Desert Delight »

    Overall, this is a wonderful place to stay and we'll go there again for sure. Staff is friendly and always willing to assist you. Grounds are very well kept and look beautiful. The "Cooked To Order" breakfast is a great feature. Chef David will make you very happy at breakfast! We did experience two minor problems in our room. First, the rerfrigerator did not work. The hotel brought us a brand new one in less than an hour & problem solved. Second issue was our in room coffee maker. The electric outlet did not work, We moved the coffee maker to another area & problem solved. Staying here was like being on a desert oasis.

    1
    « Don't stay here »

    I have stayed at other Best Westerns and have had a good experience. I did not here! The room was very noisy and the bed was so soft and uncomfortable. Worst of all: The room wasn't very clean. Hair was in the bathtub. Bugs were in the bathroom. Ugh!

    5
    « Love Best Western Palm Desert »

    This is a great Palm Desert find. Good location! The property is very well maintained. One of the best breakfasts ever! Very comfortable rooms, quiet, good parking. What more can I say - oh, the staff was helpful and pleasant. I would absolutely stay here again

    5
    « A BEAUTIFUL AND RELAXING VACATION »

    We spent 4 days and 3 nights in this beautiufl hotel in Palm Desert. Our room had a little patio where we could sit by the pool and look out at the beautiful palm trees, the blue sky, just relax and enjoy. Which we did! Thanks to this very nice hotel, located in a great area, close to restaurants, shopping and not too far from La Quinta which was absolutely beautiful. In Palm Desert, there are streets lined with gorgeous Palm trees, manicured properties, not far from other luxury hotels and beautiful golf courses, etc. We were close to Palm Springs where we enjoyed walking on the main street, enjoying all the nice stores to shop in. We visited the Living Desert, which is very close to the hotel. We also did some shopping at the Outlet Mall not too far away and also walked along El Paseo, which is like Rodeo Drive in Beverly Hills. We also found a lovely restaurant on a golf course, where we watched the sunset and saw a magnificent view of the mountains. The weather was perfect. The staff at the front desk at the hotel were very accommodating, the room was clean, the maid service was excellent. The breakfast was delicious and the cooks were friendly and nice. There is nothing that I can say that was negative about our stay. We also met very nice people that were staying there at breakfast and at the pool. When we return, we will definitely stay here again.

    5
    « Nice place to stay »

    The best western Palm Desert was a great place for our golf weekend. Great complete hot breakfast, and very comfortable rooms. good value. Friendly staff. Upon the check in, the staff made sure to go over everything, and answered all our questions. The made to order hot breakfast was better than you find in most places and there were lots of choices for all kinds of appetites.

    3
    « Most expensive BW we've stayed in BUT not the Best we've stayed in »

    I know that the area is expensive and it was very close to the Living Desert, but for the price, I guess I expected a little more. I liked that we had "wood" floors instead of carpet but they were a little worn from cleaning water. The bathroom had been recently re-caulked so it felt very clean. The beds squeaked every time I sat or moved on it and pretty soft. We had a patio door out to the pool which was very convenient for our kids to go back and forth as needed since I could see them the whole way back to the room. Pool area was clean even though we had very strong winds. The breakfast was fine but the kids seemed to prefer the "make your own" waffles as in most other BW we've stayed in, instead of the chef cooking the made to order eggs. We did ask for 2 rooms next to each other on the ground floor (I use a wheelchair) and they didn't do that. Eventually they did get us both on the same side of the motel and both ground floor which was handy when we needed to get Mom from one room to see the 8 year old in our room in the middle of the night (ear ache). Okay stay but we have been in much nicer BWs that were not even BW Plus.

    5
    « Another Great Stay »

    Another great stay with some minor glitches in the Handicap Suite. The sound for the TV in the bedroom was not adjustable; I could not get on the internet so had to use a gadget, the little fridge would not freeze, the toilet seat was not smooth and made for an uncomfortable sit, and the bed height a real challenge for me as mobility limited. Despite these glitches which we dealt with, I love this place and the caring staff who go out of their way to be helpful. It's like home away from home glitches and all at times!

    4
    « Another great PD vacation! »

    We again enjoyed our sixth winter vacation to Palm Desert staying at the Best Western. Again this year management made some renovations to the rooms such as toilets and dressers. The breakfast continues to be one of the highlights. The king bed also is excellent providing great sleeps. The week we stayed was quiet in the suites. The pool was active with families on spring break.

    2
    « Worst best western stay »

    a nice facility that is run down & dirty. one towel for a room is not enough. stained cielings, a room door that was hard to open & close,uneven & cracked sidewalks that caused tripping, dirt on the cement around the pool and a pool gate that didn't work-don't measure up to the usual Best western standards. These owners should check out the Best Western in Orofino, Idaho to see how one of the best in the chain is run.

    2
    « Location isn't everything »

    The location is good, the pool is fine, the made to order breakfast is good. The people have no idea what they are doing and the rooms are very tired and musty. The bathrooms are beyond repair. How this is a Plus mystifies me. Get a great rate, or keep looking.

  • 4
    « Finicky Travel Agent »

    This hotel never disappoints, it is clean, good beds, close to everything in Palm Desert. It is good to know that your stay will be uneventful, restful, and the check in and out is efficient, and very helpful with requests, always a attitude of sure we can do that for you, gladly, Today many places have employees that make you feel you are putting them out anytime you ask them for something, not here, they are very caring.

    3
    « Good location »

    Good value for an ecellent location. Breakfast is excellent and chiefs are very helpful. Don't miss breakfast. We worked the two weeks so did not use other facilities. On a busy street, but room was quiet.

    5
    « AN EXCELLENT HOTEL »

    An excellent hotel with every facility. Good rooms, mostly with balconies. The breakfast is outstanding and beats all other hotels that we have stayed at. It is close to shops and good restaurants albeit that some are much too expensive if you are on a budget.

    4
    « Pleasant 2 night stay »

    We had a quiet comfortable, clean room on the second floor, just along from the pool. A hummingbird was nesting in the tree outside our balcony! The pool was fine but not much space around it for the many guests. The breakfast was fine with outside seating available.

    4
    « Best Western Quality »

    My wife and I always stay at Best Western properties. Our satisfaction with BW continued at the Best Western Plus Palm Desert Resort. Our late check-in was flawless and fast. Our room featured a flat screen television, and a comfortable bed---no sore backs with the dawn. We started our morning of departure with a made-to-order breakfast. My wife had oatmeal and fruit. I enjoyed scrambled eggs, hash browns, sausage, and toast. Because of our late check-in, we didn't have time to explore the immediate area. The morning sun revealed a well maintained property. Our check out went as flawlessly and fast as our check in.

    1
    « Palm Desert Dump ! its not a B.W. "plus" »

    My business traveler experience... I check-in, then immediately before going to my room I go to the hotels "office suite" to use their computer / printer to print a map to clients office...printer broken..strike #1 Then I go to my room...walk-in and there is a 8" piece of floor base molding w/ nail sticking out from the wall ...strike # 2 Proceed in to the room and there is a piece of furniture molding from the chest of drawers that had been torn off sitting on the floor ...strike # 3 Proceed to the balcony to open the sliding door to let in some fresh air because it smells like a Motel 6 in my room...lol and laying on the balcony floor is the screen door...apparently it had fallen of the tracks....strike # 4 I then sit on the bed and notice what appears to be blood stains on the sheets...strike # 5 I proceed to turn on the T.V. and only audio comes out no picture ...strike # 6 Next morning I check the printer and still not working...strike # 7 All of these incidents were communicated to hotel staff which generated "deer in the head lights" blank stares from them and was never offered a room exchange. I have stayed in 100's of hotels and this was one of the worst yet

    4
    « Best Western is always consistent »

    Very nice facility. Best Westerns are great if you have pets. Good location if you have children. Nice grounds, pool spa, business center. Lots of amenities in the area i.e., restaurants, shopping, golf courses. Some within walking distance.

    2
    « Probably a 2.5 »

    Was redeeming airmiles rewards, and pretty much had to stay here due to categories. Wasn't expecting much, and a tired property was what i found. As expected. On the positive side, staff were pleasant, location was good and breakfast promising. Would have rated a 2.5 if i could, but it was not a 3.

    3
    « Average »

    Very good location. Just minutes from shops and good restaurants. But we have stayed at a LOT better Best Westerns, this hotel was just average and needs to be upgraded. Example old elevator, bath tubs maybe 30-50 years old. BUT ... GREAT HOT BREAKFAST.

    5
    « Definitely a Plus! »

    They took good care of us, from bringing extra blankets, providing a new refridgerator, to a staffed cooked-to-order. The beds had rollers, but no cups to stabilize them, so they rolled a little. The whole facility is tuned to the vacation traveller, tennis courts, spa and pool, lovely entranceway.

  • 5
    « In town for yanni concert »

    Beautiful room at the last minute ! Coffee nook with wonderful array of coffee ! Refrigerator . Very nice stay in this resort style hotel . Seems there was a tennis tournament in town and rooms were at a premium but I had no problems with reservations and it was so quiet and elegant !! I will stay again !

    5
    « Palm Desert Stay »

    We have visited Palm Springs/Palm Desert with a group of couples for the last 10 years and have stayed at the Best Western Plus in Palm Desert for the last 5 years. Great place to stay at a reasonable price and we already have our reservations for 2017!

    5
    « Very nice room had two queen beds..... Very clean, has little nook for coffee area and a small refrigerator! »

    Had a very nice time, they offer full breakfast every morning, cooked while you wait. All drinks coffee, several different kinds of juices . Toast beagles , fruit, hot and cold cereal. Was very quiet and they have security felt very safe! As a lady traveling by my self this is very important to know. The staff is wonderful. Towels were very clean and water pressure was very good. I would stay here again for sure.

    5
    « Beautiful Hotel and Beautiful Weather »

    Its always nice to come out to Palm Desert this time of year and staying at Best Western Palm Desert is the only place we like to stay. We also enjoy the hot cooked to order breakfast and the chefs are always so friendly.

    3
    « None »

    A functional but old and tired motel. Staff were great and helpful always. The building is crying out for update & moderation. The door to the room does not work without a slam. The motel needs to be modernized and updated. The location is the motel is good and central to many activities in the Palm Desert area. It's a Best Western PLUS. I was wondering were was the "Plus.!

    2
    « bad service and equipment »

    hotel in bad condition, service but for manager and one maid bad, equipment faulty, difficult room for a handicapped person to get to. It ia disgrace to Best Western. thoughtless room layout, very bad upkeep on parking area and inclines.

    3
    « Average Hotel »

    Aged property with average size room and tired beds. Small patios with cheap chairs. Good location and helpful staff. Made to order breakfast was good but lacked variety. In-room internet was seemed to have an auto cycle to cut you off after five minutes for a minute. It was painful!

    5
    « Great Experience at the Best Western »

    We recently met another couple in Palm Desert where we stayed at the Best Western Plus. The hotel staff exceeded expectations. Breakfast was spectacular. None of the continental dried out muffins and hard boiled eggs. Full on made to order breakfasts started each day out right. We used the swimming pool facility less than planned but did spend some time there. We used the tennis courts almost every day. Highly recommend staying here.

    4
    « GOOD VALUE FOR THE MONEY »

    although an older Best Western hotel its location, the friendly staff, and the full breakfast cooked to order make up for the outdated architecture. The rooms are clean, and the patios look out to the interior courtyard. We had a room a little ways away from the pool so no or only little noise. This hotel is good for a vacation in Palm Springs.

    5
    « Very Good - Good value, good location »

    My room was a bit worn out, but the other couple's room we were travelling with was nice. Everything else was great. The tennis courts were a nice touch. The cook to order breakfast was tasty. Palm Desert is a nice central location in the Palm springs area

  • 3
    « Room OK »

    The room was a bit dated and needs a full rebuild. Not bad just dated. The biggest problem was the AC in the room below mine vibrated the entire room when the compressor turned on. Carpet was a bit warn and so were parts of bathroom (sink and mirror). The toilet was new and the tub and shower had a fiberglass liner cover (like the ones advertised on TV that make your tubs look new).. Actually that was OK!.. HD TV with actual HD channels that was nice. Free internet but only did about 150K in speed tests. That could be faster.

    3
    « Good One night stop over »

    Great Location Small pool area for the size of the hotel Great hot breakfast eggs bacon sausage hash browns and good variety of other items Only one ice machine on bottom floor for the whole building can hear neighbours next door Good one night stop over

    5
    « Another Enjoyable Stay »

    We were in town to attend a special event and of course this is the place to stay for me. I am disabled and the staff is always helpful and caring. This time my caregivers room was not ready at check-in time so we had to go with the flow and it all worked out. It was a busy holiday weekend and very busy. Breakfast was great as usual. Another pleasant stay!

    3
    « Acceptable value for money, but some problems »

    We stayed 2 weeks playing a lot of golf in the Palm Springs area. Overall we found the hotel acceptable but it seems to have some problems with their security because on two occasions strange people entered the pool area, using the Hot Tub without permission which did not amuse us.The service at the breakfast counter should be improved.

    5
    « great place to stay for a mini vacation »

    excellcent place to stay, we have been staying here for the past six years. usually have a little family reunion. love the breakfast, pool and tennis courts. close to everything. staff are extremely pleasant. very clean

    1
    « Vacation Getaway »

    Was ok but was ruined when the homeless person decided to take a bath in the jacuzzi while we were enjoying a glass of wine by the pool - had to call security who seemed to be not surprised like they knew the guy! Expected the jacuzzi would be closed or checked afterwards which it wasn't - I would not want to have been the person/persons who went in the jacuzzi afterwards not knowing what happened - will never stay there again!

    4
    « Great Budget Hotel »

    If you are looking for a good budget hotel, this is it. There is nothing fancy about the property or the rooms, but they are updated and clean, and are very adequate. Also, all of the rooms are located on the outside of the building, with stair access at either end. It's only 2 storied, so it is very manageable with a suitcase. The hotel is located on the main highway with easy access to local shopping and dining. Although the property is about 20 to 30 minutes to Palm Springs, depending on traffic (if that makes any difference to you). But what I really liked about it, was the daily breakfast. There are several breakfast options to choose from, and then two chefs on hand to prepare them for you. Choices were pancakes, eggs, bacon, hash browns, sausage, cereal, muffins, bagels and waffles. In addition, there was a variety of fruit, coffee, teas and juices. To sum it up, if you're looking for a great budget hotel where all of the hotel staff are always very friendly and accommodating, I would recommend the Best Western Plus. We had a great stay at this hotel.

    4
    « Over night stop in Palm Desert. »

    This is a good over night stop. Our room was clean and well stocked. We stayed one night and left early so did not stay for breakfast. What we saw of the breakfast area appear to be clean and efficiently stocked for breakfast. Check in was quick considering they was busy with other guest.

    4
    « Very nice »

    The suite was very room with a sliding glass door to a nice lawn. The bed was very comfortable and plenty of pillow to choose from. There was a good sized refrigerator and a microwave. For the most part it was quiet though when we got there it sounded like there was a laundry next door.

    4
    « Disappointed »

    Disappointed with the check out procedure - lack of customer service! The room was OK - the cleanliness was a not complete! Shower mat had a big black stain on it - very uncomfortable using it! Did not get to enjoy breakfast because the service wasn't started until 7 am - and we had to have service at 6:30 am

  • 5
    « Great Place »

    They have a gym, heated pool and a tennis court. The breakfast in the morning is ok. I am not into eggs, bacon and sausage. I went to the Ralphs a 5 minute walk to the east for fruit. The beds are good too. The bathrooms are nice for the missus that is getting ready too. They have nice big mirrors for her to make sure she is ready for a night out.

    5
    « Pleasure trip to Best Western Plus »

    We have stayed here in the past and are very pleased. The rooms are spacious and comfortable. They have an excellent breakfast cooked to serve. It is in a convenient location to restaurants, etc. Close to College of the Desert swap meet.

    2
    « Worst Western Minus »

    When we checked in there were two girls at the counter and they were not too friendly or helpful. They had $1.00 sodas on display and I asked for one and they said they are cash only. Kind of strange, all the places I have ever stayed you could either put this on your hotel bill or something. Of course I didn't have any cash on me as usual and had to go to the grocery store down the street to get a drink. The room was marginal to say the least. Old and gave you the feeling of I knew I shouldn't have booked a Best Western and now I know why I haven't for years. The pictures looked ok, but they can be deceiving! We were in town to babysit a grandchild and this was close to their place, but should have known better from past experience with Best Westerns being undesirable. It was a depressing room and bathroom had a shower I wouldn't use. Yuck! Bed was not comfortable. All in all not a mistake I'll make again.

    3
    « OK reasonable price »

    The place is ok, the location good. the food good. the room ok, but the heater noise and noise from adjacent room were a bother. Luckily we were pretty exhausted and came in late every night. But for a relaxing stay not very good.

    2
    « very run down appearance to halls, elevators, rooms »

    This hotel is in a good location and the exterior looks great. The pool is ok, but the deck chairs in the rooms are old and cracked, the bathrooms need serious updating, the water pressure is almost non-existent and the elevators are very run down - ceiling panels missing, etc. I would not rate this a Plus on the Best Western scale. It's definitely a minus.

    5
    « Super Palm Desert Hotel »

    Had a wonderful experience at the Best Western Plus in Palm desert. Highly Recommended! The rooms are clean, comfy and bright. The private patios are lovely. Third floor has great views, especially for sunrise and sunset. The fresh cooked breakfast to order (instead of unidentified eggs which some places serve) Was a definite bonus! delicious! Pool area was lovely, well maintained and spacious. Easy Parking, Great pet policy and easy for people who have pets. I will certainly return!

    2
    « Little maintenance and it shows! »

    We stayed at the Best Western Plus for a long weekend, and were somewhat concerned about the mixed reviews-- we had every reason to bel The properly looks good from the outside. Others have stated that it was due for a renovation, but the problem lies beyond that. I knew we'd be in for problems from the moment I stepped into building two-- chipped paint in the hallways and elevator. We had difficulty opening the door with out key card (my wife couldn't do it, but with strong pressure, I was able to do so). Once in the room, my wife immediately complained about the loose toilet seat. I noticed that the bathroom door had a loud squeak when opening and closing. Some of the numbers on the safe were inoperable. The hallway light had a sensor which turned on at the slightest movement. One lampshade had cracks. At 5:30 PM, I requested that someone come up to fix the toilet seat, was told that the repair person would be sent up "as soon as he arrives;" we left our room and returned to find that nothing had been done. I took note of all the problems before going to bed to report it the desk clerk the next morning. We went to sleep on a bouncy bed. I was awakened at least twice during the night because the hallway light sensor turned the light on at least twice due to my tossing and turning in bed. The next morning, we were determined to check out, and I contacted the desk. We were showed a couple of other rooms, and were informed that, because we had pre-paid for the weekend, they could not refund our money. I showed them my Hotel Tonight app, which offered rooms at this hotel for $89 for that night, and asked for that rate. The answer was that if we booked through the Best Western website, they would honor that rate, but we were later told that, despite the fact that we booked through the Best Western website, we actually booked through a "third party" vendor. Instead, we were offered a waiver of the $10 daily pet fee. We agreed to accept another room, which we were told was "facing the pool" -- it wasn't. Two men came to our room to help us move, and we asked, "where was the luggage cart?" They told us that there was only one in the hotel and "someone had taken it!" (Later, from the parking lot, I was able to see into the lobby of the comparable Holiday Inn next store, and saw four luggage carts). We managed to complete the weekend in the new room (which also had a loose toilet seat!) Upon checkout, we were told that our only charge was the pet fee, I noted our promise that the fee would be waived, and the desk clerk said that we wouldn't be charged.

    2
    « STAY AWAY »

    I normally really like Best Western and I am NOT a picky person who complains about everything. This Best Western was a nightmare - I booked 2 rooms. (by the way, I had to book the rooms online because over an hour long period nobody answered the phone at reservations) The doors and latches of both rooms looked like they have been broken into multiple times. (comforting) One of the rooms had the thermostat hanging half off the wall with wires exposed. The other room was 59 degrees when we opened the door - I put the heat on and set it at 70 degrees - we went out to dinner and when we came back to the room it was a whopping 95 degrees (I kid you not)....turns out the heat keeps blaring until you turn it off manually.... when I sat on the bed it felt like it sank a foot and a half....it was not firm at all - I thought it was going to destroy my back but in all honesty it did not. I won't get into graphic details but the bathroom was dirty complete with hairs on the wall. Bottom line advice - if you're staying in beautiful Palm Springs - you deserve a much better hotel than this Best Western.

    4
    « Great breakfast »

    The breakfast was the highlight of the hotel stay. The room was nice and it had a pretty courtyard and pool area. The fitness room was large but had only a few pieces of equipment in it. The beds were a little hard for us, but overall it was fine. The location was great, being near shopping and restaurants.

    5
    « Excellent Hotel and service »

    We came to Palm Desert for dental surgery. The staff at this hotel were very accommodating to us being this is high season in the Coachella Valley giving us a very reasonable rate and making sure we had a very quite and clean room away from traffic and outside disturbances. We will always stay at this hotel on our trips to the valley.

  • 3
    « Pretty average »

    Older buildings with new stucco walls. when you turn on the bathroom light a really loud fan also comes on. Ice machine on my floor didn't work, the old elevator lurches into action. The breakfast was really good, made to order eggs, etc.

    1
    « Traveler Beware; Dishonest Cleaning Staff »

    My family and I checked out of room 140 on Wed Dec 23 at around 10:10. We arrived at our final destination about 4pm. It was at that time my husband noticed his IPad had not made it back into our overnight bag. I immediately contacted the hotel, gave them my name, the room number, & explicit description of where the IPad had been left. I was told they could do nothing until the AM when the cleaning staff was back as the front desk staff had no access to the lost/found. I called back at 9:45 on the 24th, no cleaning staff in to speak with. The front desk finally called back at 10:15 and said no IPad had been found. This is an outright lie. The IPad in question, (with a pleather red cover) was left on top of the three drawer, tall, cabinet, just behind the TV set. My husband used it that evening to locate a restaurant for us to eat at. Should he have put it back in the overnight bag immediately? Absolutely. Was he at fault? Yes. Should I have done a better check of the room before we checked out? Yes. But we travel with two dogs and a one year old. My concern was getting the baby prepped for another 5 hour car trip. But things have been left before at other chains and have ALWAYS been returned. In fact other chains have called me to say they found something while we're in route. Travelers, please think twice before staying here. Sticky fingers and opportunists.

    4
    « Good big room, great breakfast! Terrible sound proofing »

    Loved the room, easy check in. Nice ample room well furnished and well maintained. Our only problem was when trying to go to sleep could hear our neighbor coughing all night. The noise could be heard trough the bedroom connecting door, this issue needs to be addressed as you could hear the other rooms conversations. Breakfast was great with great and quick service. Everything was delicious.

    2
    « Daily Problems - the saga continues! Stay tuned »

    Arrived early P.M. Dec.26. At first no room as requested, but other person behind desk advised one was available. Go up to room & everything inc. heat shut or unplugged. Turn on heat (showing 65*) & 4 hrs. later 69*. Call front desk 7 we are moved to another room. Go to sleep in new room & middle of night Power outage. Wake up @ 5:30AM NO HEAT in new room. Still waiting for heat. Also requested microwave & 1 was sent up. Spent 20 minutes cleaning baked on foodstuff from the inside & just plain dirt on the outside. So far NOT a very good experience

    5
    « Great Place »

    this is a place you would want to live if you worked in the area. It has a wonderful court yard and swimming pool with hot tub plus a fitness center what else could you ever want? The breakfast was one of the best that we have had at a Best Western in quite some time.

    2
    « ROOMS NEED REPAIR »

    Sad to say, I have stayed at this Location many times before and had a better experience. It seems like the management has decided to not pay attention to both their employees and the maintenance of the rooms. Out of all the rooms, I'm given a room where the thermostat won't turn off. The closet doors are off the "Broken Tracks" leaning on the inside rendering the closet useless unless you want to do a door wrestling exercise. Not to mention the door locks that won't work and having to get the keys re programmed 2 separate times while the last time after interrupting the Desk Clerk's dinner at the front counter implying I'm the problem as I see others on the floor struggling with their key. If this was the last room in the Hotel I would understand maybe having some room issues, But by no means was this place full. Maintenance people just need to work on the rooms

    3
    « Not Impressive »

    Nothing special and some rooms seem old, have an odor and very unwelcoming. The breakfast was nice and the dining area clean. We were told that the rooms on the first floor have been renovated. Carpet replaced with laminate, but in our room some of it had already warped.

    2
    « Terrible Hotel in the Desert »

    Don't bother to stay here, there are so many more great hotels in the area. Embassy Suites right across the street. This is an old run down property trying to compete and fails miserably. There are holes in the walls, the elevator barely works and the bathrooms are tiny. The beds are not great and the pillows are lumpy. Keep looking.

    5
    « Nice »

    Pet friendly. Clean room and comfortable bed. We normally check in on this place because of our pet Balto. There is enough area to walk around the complex. I was not able to take advantage of the free breakfast because it is served at 7AM. I will miss my tee time if I have to wait- 630Am would have been better. They have a coffee make in the room anyway- so I was Ok with it and had breakfast at the clubhouse.. Sorry I have to type all of this blah blah to meet the 200 minimum characters.

    3
    « Weekend in Palm Desert »

    Have stayed at this specific Best Western several times over the years. This time the hotel seemed a little more run down, and worn. Not sure if we'll stay there again unless they do some renovations.

  • 5
    « Thanksgiving weekend »

    Nice place, excellent room, clean, quiet, need more room for the breakfast as it was always overcrowded, staff was nice.In a convenient location for downtown trips or access to the 111. Didn't get a chance to try the pool or spend time outside int he courtyard but all looked acceptable.

    2
    « The worst night of my life »

    My family and I spent 1 night at the hotel and it was the worst night of my life (not exaggerating). The checkin process was fine. They gave us a room in a third floor but since we were traveling with a hyper 4 years old, we quickly got a noise complain at 5:30pm. I called the front desk and asked for a room in a lower floor which they were able to accomodate us. Everything was fine until 11:00pm when I was woken up by the noise next door of a couple that was arguing. The argument escalated from a simple yelling, to door slamming, screaming and furniture throwing. I quickly called the front desk so that they can send security over to calm down the situation. The front desk staff said someone was on the way but no one came. I called 2 more times after that as the situation was getting worsen by the minute and I can hear furniture being thrown across the room. The woman were screaming for her life and started to fear for my safety as there is a door that connects my room to their. On my last called, I told the the front desk that I will call the cops since no one is coming to help this woman. As soon as I hung up, the woman ran out of the room onto the court yard and at the point all the other guests were up and helped her calm down. The man was escorted out of the hotel. I understand that the hotel can't control the type of guests that visited the establishment. However, they should have responded quicker to my calls. I shouldn't have to call 3 times to report an alleged domestic violent for you to send a security personel. Something worst could have happened to not only for that woman but for the rest of the guests. It was the worst night of my life and to the top it off, the hotel didn't apologize to the guests or offer a refund for our experience.

    5
    « Enjoyable Trip »

    Front office staff were awesome and each employee was kind and helpful. I would recommend this site to anyonelooking to take a trip to the Palm Springs area.The rooms are clean and spacious. The breakfast was freshly made and each staff member that helped us were extremely friendly. Best Western Plus, Palm Dessert gets a 5 star rating from my family. Thanks....

    5
    « Great location »

    Breakfast an unexpected treat. Made to order eggs. Nice place . Suites are spacious, clean, comfortable. Some other reviews mentioned " tired" or had issues with cleaning. Our room was immaculate. Grounds well kept.

    5
    « business became pleasure »

    I was impressed with this hotel. The public spaces are amazingly modern, clean and beautifully kept. The cook to order breakfast was restaurant quality and my room was very spacious. It made my business trip feel like a vacation. Every employee was smiling and helpful.

    5
    « Nice place to stay »

    Little bit older, but larger rooms. Friendly and accommodating staff. Great made to order breakfast to start the morning. Able to order off their menu and watch as breakfast was cooked. Staff able to recommend restaurants and nearby shopping.

    4
    « Nice Stay »

    The beds were comfortable, wireless internet, and computers with printers available to print boarding passes, nice in room TV. I enjoyed the pool and the hot tub every day of our stay, if you want sun in the pool you needed to be there before noon. That can be very good because you don't want to get burned. They have a bathroom located outside of the pool which is very convenient. The landscaping around the pool is beautiful. We enjoyed the cooked to order breakfast every morning! I would definitely stay here again.

    4
    « Good Location »

    A well appointed property very clean . Friendly helpful staff . A wonderful cooked to order breakfast. Great pool and hot tub. Many restaurants nearby. Several within walking distance. Large spacious rooms with everything you need including Kuerig coffee maker.

    5
    « Always Very Good Value »

    We have been using this hotel for many years now and would not consider staying anywhere else in Palm Desert. The quality of service, the cleanliness of the rooms, the helpful staff and simply the value for money is what keeps bringing us back. The pool is always sparkling and the included breakfast is a treat. I would recommend this hotel to anyone.

    4
    « Best of Best Western »

    Most pleasantly surprised for a quick, overnight on a road trip through Palm Desert. Clean, spacious, welcoming, efficient, solidly built, a hot tub, hot-cooked breakfast- what more could you want on a road trip? Simply highly recommended, from one end to the other! Worth the small detour off the freeway.

  • 1
    « Pre-Halloween Fright Night »

    Wednesday morning at 3 am during sound sleep the hotel phone rings. I thought it was a family emergency as my daughter knew where we were staying in Palm Desert. Instead it was an unsolicited recorded wake up call. We couldn't fall back to sleep as the mattress and pillows were really uncomfortable. Then, just as we fell asleep again, the clock alarm buzzer and flashing lights went on at 4:45 am, again, unsolicited. I thought the hotel was on fire . Later I learned the flashing table lamp was for the hearing impaired. I had to pull them out of the wall as I didn't know how to stop the alarm. I called the front desk and got the night manager who was very defensive. He said the wake up call was from the previous guests!! Hello, don't you know how to cancel wake up calls and make sure the clock alarm is turned off for new guests? The only thing that commends this place is the hot breakfast included. I noted that the sides of the tub shower were very slippery plastic and if you try to support or balance your body against it you may very well fall. There was no support bar there.

    1
    « Bugs, Roaches and Smelly! Disgusting! »

    Our First two rooms had some type of bugs and my daughters had bug bites all over them. The Guy at the front desk(can't remember his name) said, "What do you want me to do about it?) I then asked to speak to a Manager. He told to call back in the morning because the manager wasn't there. I spoke to the manager the next day and he was very apologetic, nice and polite. We were moved and the rooms looked so much better BUT the rooms had the same bugs and roaches. In one room the bathroom smelled like urine and the carpet was very dirty in both rooms! Two rooms and two nights of horror! The housekeeper got mad because I asked her for two towels! Wow really! The breakfast was Delicious and the guys preparing it were very friendly and nice! That was the best part of our stay! If it wasn't for them and the food, I would give this hotel ZERO stars! I would NEVER EVER stay here again! BTW, This Hotel is FAR from being a resort and it doesn't look like any other Best Western Plus that I have ever stayed in!

    2
    « BW Hotel in Classy Area »

    Expected a classier hotel in this area; didn't get it. When we first entered the suite there was a dead cockroach in the bathroom. I gathered it up and said nothing; chocked it up to being in desert environment. Later that night we returned to the suite after dinner with relatives and found live cockroaches running around the living room. I took the dead bug to the main desk, reported the problem, and was moved to another suite. No problem. Both suites had the same decor; tired and well used. The cook at the breakfast was nice. The grounds were nice but littered with debris that needs to be picked up. For a two-day stay I wanted a nice place; big disappointment.

    3
    « The good, the bad and the uncomfortable »

    The good: Grounds very clean. Location, perfect! Breakfast....amazing!! The bad: The walls are poorly insulated at best! Woke up MANY times to noises of "all kinds" during all hours of the night!! Only two shower towels were provided in the room. The uncomfortable: The bed was pretty uncomfortable and the pillows were sized for a twin bed. The PLUS side: They allow Dogs:)

    2
    « A bad hotel in Palm Desert »

    Looking around Palm Desert and its neighbouring towns that you wouldn't find a bad property. I liked the sound of the Best Western Palm Desert "Resort" when I book and it read well. I am not sure where the "Resort" bit fits in. Our experience started when we tried to check in. Admittedly we were early arrivals but I though I would ask if a room was available. The lady on reception was quite surly and put me straight in my place as to say nothing before 3 pm, later this was quantified by the fact that the cleaners where still changing rooms at 4.30 pm. We left and amused ourselves until 3pm. On return we were greeted by the same lady who this time did check us in, until I offered my Travel Agency business card she was abrupt, then the mood changed, here colleague "Trip" who was pleasant and informative also joined the conversation. There appears to be no standard uniform here as at previous Best Westerns. We went to our room after colliding several times with the cleaners and having to wait to use the elevator as the cleaners were in and out of them. Our key cards both took at least 5 attempts before allowing entry to the room as they di when gaining entry tot the pool. The pool needed a thoroughly good cleaning to remove the leaves and bugs that had accumulated. The show head in the room had a life of its own and would not hold in place to be used without human intervention. The bathroom needed cleaning properly and when my wife and I looked at the soles of our feet from walking across the carpet in the room they were black. The carpet certainly needed a good washing. We only picked this place as it was right across the road from the Ruth's Chris restaurant, that we had dinner reservation at. Based on all other Best Western Plus hotels we used this trip this one was not good at all. Even breakfast appeared somewhat chaotic, there were many cereal's around the room as well as toasters. They have a cooked food counter with chefs preparing to order (There is a menu with choices) . Guest just didn't seem to know what to do to get service, there was no guidance. In the end you just stood at the counter until the chef shouted you, when you waited for the food he was preparing for you. Overall Very Poor, would not stay here again.

    5
    « A nice motel in a nice area. »

    Palm Desert is a pretty place in the desert. We arrived after a long day. Palm Desert is better seen in the day light. The man at the desk was very nice. Our room was comfortable. They had a cooked to order breakfast the next morning tha ttook longer than a buffet would've, but we weren't in a big hurry.

    1
    « Broken toilet, dirty and roaches!!!! »

    When I booked this hotel and saw the pictures online I was convinced I was getting a great value for the price, boy was I wrong! Immediately after walking in I noticed the weird layout. The restroom was filthy, the toilet was clogged and the sink was located outside of the restroom. The television was even hard to work, I called the front desk and was informed to turn the t.v. off twice and then it would work. I am 8 months pregnant and this was my last little getaway before my husband and I welcome our little girl so I thought I would overlook those things. We tried to go sit by the pool and relax but the disappointment continued, there were empty broken beer bottles under the lounge chairs and there weren't even any clean towels available for us to use. We headed back to the room pissed and soaking wet. The next morning we wake up, ready to leave the hell hole, and find a HUGE ROACH on our floor. This has been one of the WORSE hotels we have EVER stayed at, I will never ever stay at this hotel again.

    3
    « First room had door jam busted out »

    First assigned room was insecure. The door jam had been busted out and it was impossible to close or dead bolt the door. The staff should have been well aware of this issue and fixed the door jam before assigning the room. Reassigned with no offer to help me move all of my belongings............new room was satisfactory although the popcorn ceiling really dates this facility. The room was clean and the linens and towels were adequate.

    5
    « Our last Stay out of California »

    The hotel was very nice and the price was great.We came to a Best western because we also earn points and able to earn a gift card.This was our last stay in a hotel while on our way back from California from a high school reunion and back to our home in Arizona.

    4
    « A nice place to stay »

    While only there for one night, we found the stay quite enjoyable. The front desk staff were very helpful and were able to accommodate our request for a king size bed.it was not until the next day that we discovered that there was a small balcony outside the room. The room had free wifi but we didn't use it. The breakfast in the morning was a fully cooked meal prepared a site. That was a real treat.

  • 4
    « Beautiful location »

    We have stayed here often over the last few years and have enjoyed everything about our stay. The service is very helpful and they provided everything that is needed. Thank for the time we spend here.

    5
    « Always a pleasure »

    Always a pleasure to stay here en route to and from Mexico. The location is terrific, close to s small strip mall with large grocery store and small restaurants etc. Easy access to good shopping in Palm Desert. Room clean and comfortable; bedding good; towels soft. Not a luxury hotel but good value and well worth a stay, especially for their cooked breakfasts! - always a pleasure!

    4
    « Very clean but the place is a bit old »

    If you're in need of a place to stay that allows dogs, try this place. It's a bit old/run down but our room was very clean. Beds are so-so. A/c worked perfectly which was my first concern. It's 109 degrees out right now! What surprised me the most was the free breakfast and what was served. A chef was there to cook. Most continental breakfasts have basic food choices. My complaints are the outlets didn't work in the room, the lamps didn't work either and there wasn't doggie bags on the grounds.

    3
    « Ok but expected more »

    Room was ok but air con was noisy so we turned it off. Strange sign on pool warning anyone with diarrhoea not to swim there. Nothing really wrong but it was an average hotel. Palm Springs itself was ok but nothing special apart from the aerial tramway- you HAVE to do that! Overall the hotel was well situated and well priced.

 

Getting to the hotel ...

All directions
·From: Interstate 10. Exit on Cook Street and go south approximately five miles to Highway 111. Turn right and head west on Highway 111. At Hospitality Row, the second signal, turn left into the BEST WESTERN PLUS Palm Desert Resort. We are two miles east of Highway 74 and 13 miles east of Palm Springs. ·From: Palm Springs Airport Head northwest on Kirk Douglas Way, turn left to stay on Kirk Douglas Way and then turn a slight right to stay on Kirk Douglas Way. (exiting airport) Take the 1st left onto El Cielo Road about one and a half miles next turn right on Escoba Drive and then turn left on Highway 111. Stay on Highway 111 for ten miles and turn right onto Hospitality Row to the BEST WESTE...

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