BEST WESTERN Hotel Palestine Inn,  Palestine

4.5/5  - based on 226 guest reviews.
1601 W Palestine Avenue, 75801-3326, Palestine, United States - See map
+1 903 723 4655 +1 903 723 2519

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Restaurant
    Restaurant
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 225 traveler reviews
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From leisure to business, guests from around the world choose our Palestine hotel because of the great location, value and southern hospitality. We're located close to the Texas State Railroad, one of the most popular local attractions. At our Palestine hotel, we understand that a great location is key to a memorable trip. Everything from transient to leisure activities like shopping, hiking and fine dining is just moments away. Hotels in Palestine, Texas are known for great service, but we take it above and beyond here. Our Palestine, TX hotel is a favorite for business travelers and workers, but vacationers also enjoy the cool, spacious guest rooms. Hunting at the Engeling Wildlife Management Area brings in hunters from around the country every season. The annual Dogwood Trails Festival is another popular event that draws a crowd. No matter what brings you to the area, count on us to make your stay even better. Business travelers at our Palestine hotel include employees of the prison system and the Texas Department of Criminal Justice, 5J Trucking, Palestine Regional Hospital, Sanderson Farms (opening soon), Walmart® Superstore and the Walmart® Distribution Center, as well as oil and natural gas workers. NASA is also a short drive away, as well as the University of Tyler. If you're a visiting student, family member, faculty or staff member, we'll make sure you feel right at home. Plan your trip to include a visit to the Columbia Scientific Balloon Facility Outlaws Shooting Range, a hike along Dog Field Trail, or spending a day on the links at Palestine golf courses. The Pine Dunes Resort & Golf Club is a particular favorite for locals. The Bluegrass Festival at Salmon Lake is especially popular and a great way to enjoy the incredible weather at our Palestine hotel. Book your upcoming guest room at BEST WESTERN Palestine Inn today!

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Room 1

Guest reviews


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based on 225 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
142
Verygood
 
48
Medium
 
19
Poor
 
8
Horrible
 
8
Business Business 33
Couples Couples 40
Family Family 103
Friends getaway Friends getaway 16
Solo travel Solo travel 21
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Palestine Inn,Palestine
  • 5
    « best place to stay in palestine »

    Excellent customer service, clean room, with hot breakfast in the morning . Great value for your money. I always stay at this place when i visit the town. Never had any problems and as usual i get the quality service that I am use to. The staff is really courteous and welcoming, and always available if i need their assistance .

    5
    « Superior Management and Service »

    My family stayed in two separate rooms here for one night to visit the Polar Express holiday attraction nearby. The owner/operator, Jacky, was extremely accommodating. It was obvious that he puts in quite an effort to ensure that his guests stay are enjoyable. Jacky freely offered information regarding both his hotel and accommodations as well as useful information about the city itself. Although this is a lower-priced facility, we found the hotel to be very clean and comfortable, with a much more pleasant staff than one would expect for such a good rate. Great job folks! We will see y'all again next year!

    5
    « Great Inn and Restaurant »

    We had an awesome stay at this Best Western after going to ride The Polar Express in Palestine! Great room for "large" families because it sleeps 6 on 3 double beds, with a very clean room and great service. I actually thought it would be great if you were a crew of oil workers being able to bunk together to save money! The restaurant the next morning is the ole country restaurant you see in the movies, great people, everyone knows everyone, super nice and GREAT FOOD!

    5
    « Nice place and very nice folks »

    I spent a week here in October and had a nice stay. Jackie at the front desk was professional and friendly, he is just a really nice person to deal with. The room was clean and comfortable, i had no complaints whatsoever. They offer a free breakfast at a small restaurant in front of the hotel but i did not take advantage of this perk.

    4
    « Best Western Palestine, Texas »

    This is a nice hotel in a quaint small town. I love that I can park at my door. Breakfast is served at an adjacent small restaurant. the staff at the restaurant is polite, friendly & efficient. The Pancakes were good.

    5
    « Very Pleasant Stay!!! »

    Staff were so friendly could not do enough for us. Clean rooms, everything was just perfect could not speak highly enough of this hotel. Were very informative in helping get around. Would definitely stay at this place again!!!

    5
    « Great hotel »

    Another enjoyable stay at bestwestern palestine. No, this is not a 5 star hotel. What it is is a very clean, comfortable and enjoyable place to stay. Always friendly people at check-in and check-out. They truly try to make your stay enjoyable and as pleasant as possible. The breakfast at the hotel is also excellent. Home cooked meals that are exceptional. Each time I am staying in the Palestine area, I book my stay here and never consider any other place.

    5
    « Super Courteous & Sparkling Clean »

    Checked in early on Friday without a problem. Employees were extremely helpful. Manager even visited our rooms befoe he gave us the keys to make sure they met his standards. The rooms, especially the bathrooms, were sparkling clean. The beds were very comfortable. The pool was also very clean. My grandson enjoyed the cookies located in the lobby. Free breakfast was not the usual buffet but a choice of four different full breakfasts in the cafe next door. The only thing I would improve about this extremely affordable accomodation is the coffee service in the lobby. They have powdered creamer instead of real half & half. Otherwise everything was perfect.

    4
    « Like Visiting An Old Friend »

    Out of the many motels in Palestine, we repeatedly choose the Best Western Palestine Inn whenever we visit. It is conveniently located on the loop, near restaurants, shopping & medical care. The recently renovated rooms are comfortable, offering all the amenities for a restful stay. The staff is always friendly & helpful. A full free breakfast is offered at an adjacent restaurant from 5:30-9:30 AM & a hospitality table is in the lobby throughout the day. There is, however, limited seating for so many guests, so the earlier you go, the more likely you'll be seated right away!

    4
    « Nice »

    Property is extremely well maintained (including outdoor landscaping). Friendly & helpful staff. Convenient highway access. Pet friendly. If there is a negative, it is the location which is an older part of town which hasn't seen much renovation or new investment. I plan to return on my next opportunity.

  • 5
    « Excellent Stay »

    This was a wonderful and friendly hotel. The bed was more of the comfortable ones I have experienced at a hotel. I did not have the breakfast, but I imagine it was great too! I highly recommend this hotel.

    5
    « Palestine Inn »

    Stayed one night for wedding reception. Quick check in, clean room,very comfortable bed. Grounds were very well maintained. Even though this is an older hotel, it has been kept up very well and I would recommend this hotel highly.

    4
    « Quiet, Clean, & Very Comfortable »

    This is a great place to stay in Palestine, TX if you're visiting or passing through. The staff was very friendly during my recent stay. The room was big, roomy, clean and had all of the comforts of home (coffee pot, refrigerator, microwave, iron/ironing board & hair dryer). Of course, there was a nice big flat-screen with the remote in a sanitizing sleeve. The hotel also offers a complimentary full-course breakfast at a little restaurant located next door to the building.

    4
    « Quaint, Comfortable, Clean, Friendly, »

    Very nice and clean motel. Traditional feel of an old motel with all of the current conveniences and modern expectations. Spacious room. Comfortable bed. Free breakfast at the diner in the parking lot.

    5
    « Good place to stay in Palestine »

    This was my third stay in this property. The staff has always been helpful and friendly. I like the restaurant on the property - homestyle breakfast instead of the usual motel breakfast. The area is quiet and I felt safe staying there.

    5
    « Best Saty »

    Love staying at this location...they have a restaurant next door that we love going to with a free voucher from the hotel we have never been disappointed when we stay here ..I do wish the air conditioner wasn't so loud but I guess that is what you get with a window unit.

    5
    « Pleasant stay »

    3 week stay. Clean room. Good air conditioning for Texas summer. The Bird's Eye Restaurant free breakfast makes this stay great. Sit down table service with several free choices for breakfast and a full menu as well. When i go back to Palestine, this will gladly be my choice.

    5
    « So fun and pet FRIENDLY »

    This hotel was wonderful for me and my family! We were traveling with dogs and the entire staff was so accomodating! There was space for our pups to roam and Jackie was just AWESOME when I had to let him know we could not take our dogs where we though they could go! The staff was INCREDIBLE, smiling, helpful and always said hello! Breakfast was great and tasted wonderful! This is a great place to stay with your four legged friends! It was clean/quiet/nice cool room and the pup space is just incredible! We will be staying here again! Thanks Jackie and staff for a wonderful stay!

    5
    « Very clean room! »

    My husband and I had a very pleasant stay at this Best Western! The room was very clean, nice, and smelled clean as well. Management even called us later and asked if everything was adequate in the room. The free breakfast we enjoyed was actually in a restaurant on/near the property. It was really good too. We definitely will stay here again when we visit Palestine.

    4
    « Great stay! »

    Very clean room. Stayed in family room #117 with 3 beds and a loveseat. Wonderful for large family. Air conditioner was great, the only con (and not really a con) toilet/tub room small but that's the way they used to make them. That will not keep me from staying here every time I am in Palestine. Pool very clean, breakfast included at restaurant in parking lot. Hair dryer was not working and I forgot to tell management, hopefully he will see this. Drive right up to room, easier to unload luggage when you have an elderly Mother with you. Great stay will be back!!

  • 4
    « small »

    loved the facility employees were great very disappointed in the breakfast at the resturant , had to chose from a minue that doesn't make alot of since. pancakes with bacon no eggs or starch. be prepared to pay for breakfast

    5
    « One night stay on vacation trip. »

    We had a great stay at this motel. It is an older motel, but nicely updated. Everything was clean and showed care and attention. The desk clerk was very friendly and made us feel welcome. We were impressed when we got a follow-up call to our room to be sure everything was OK. We will stay here again. The breakfast is in a real restaurant, not just a continental breakfast in a spare room.

    5
    « *****A Perfect Fit Nothing More Nothing Less***** »

    *****A Perfect Fit Nothing More Nothing Less***** Our check-in-date was in mid April, room # 109. Six weeks later it was time to say goodbye to the Property Manager "Jackie" and the Staff: John, Lavelle, Jaz, Jazmin, Maria, Amanda, Adela, Gion, Angela, and April. I am writing this review with great passion because in all our years of travel, we never found the perfect fit Until Now! * Affordability without compromising quality and comfort. * Our "Smoking" room was clean and fresh; no bugs, odors, rust, mildew, burns, nor broken goods. * A Motor-Hotel: we parked in front of our room (ground floor) * Exterior Corridors: to move around the property without getting rained on. * "DirecTV": having the 'Information Guide' is the difference between relaxation verses agitation. * Big Screen TV * Internet Access: fast and easy; at no extra charge. * Outdoor Swimming Pool (all the rooms have a poolside view) We are snow birds; so Jackie (with John's help) opened the pool a month earlier than the norm. * Quality Mattress and Pillows: sanitized bedding and towels, with blankets that allow your skin to breath. Extra pillows, towels, blankets, etc., were available upon request and Hassle Free. House keeping learned our routine and always kept us comfortable! * Guest Laundry was affordable and convenient. * Water Pressure (high) and plenty of hot water for showering. * Furniture was solid and up-to-date. * King bed, 2 night stands, full length mirror, fold out couch, end table, coffee table, desk, office chair, TV console with drawers and extra storage space. Plenty of leg room even after we moved in with 4 suit cases, multiple back packs, etc. * Frig, microwave, single cup coffee pot, iron/board, blow dryer. * Fluorescent lighting in the sink/ mirror area (separate from shower/ commode), and five more light sources throughout, with plenty of outlets for electronic devices. * A Breakfast House "Bird Cage" is right next door. * Exterior Property was in tip top shape; warm and inviting. * The Staff were well grounded individuals (professional): well groomed, helpful and always a friendly gesture in passing. * The Property Manager "Jackie" had a personality we were drawn to. His calm and uplifting presence spoke volumes. Intuitively, he brings out the best in people; he possesses a unique capacity for leadership. We said goodbye for now, knowing we will meet again soon. * Thank You each and every one, for making our stay so enjoyable. Sly and Vic

    4
    « A Super Added Amenity »

    Our sincere thanks to the ownership of Best Western Palestine Inn for having supplied contour sheets that actually fit the mattress. So many hotels have the thick mattresses but old-style contour sheets that will not hook under the mattress. Halfway through the night, the sheets are loose and creeping all over the place. But, our stay at BW Palestine Inn was very pleasant and comfortable. The room was very clean and the breakfast at the restaurant next door was quite good. I had an issue with the operation of the tv but management was there immediately and resolved the problem We will definitely stay there again if we overnight in Palestine.

    5
    « Our place to stay in Palestine »

    We ride the Texas State Railroad train fairly often. Sometimes it leaves from Palestine and some times Rusk. When our trip originates in Palestine, this is the hotel we stay at. We have never had a bad stay and the management has always been friendly and helpful. In fact, the person at the desk has more than once remembered us from past stays (granted, the boys are hard to forget). Will continue to stay when we visit.

    5
    « My home away from home »

    The location is perfect for me. And this might not be important for some but for me because I stay for several days while visiting family, I like that they have the same satellite service that I have at home. Makes it easier to find the shows that I like to watch...lol... Just wish the prices could be cheaper, who doesn't when traveling...lol..

    5
    « Business Trip »

    Very clean and the very friendly. I was dressed kind of weird (from a party before I got there) but they were still friendly and treated me well. Breakfast was very good for a free breakfast. Overall, I would stay again.

    5
    « Good Place to Stay »

    Always clean and comfortable. Breakfast really good also. Staff was excellent and helpfull. Stayed here several times in the past and have never been disappointed. Outside of hotel and the grounds are alway kept up and freshly painted. The pool and pool area are extremely clean and kept up. Will be back!

    5
    « Great stay with friendly staff. »

    I enjoyed my stay at this BW Hotel. All of the staff made my stay welcoming and were very friendly, even the maintenance man asked if was doing okay. Everything was run very well. I would advice staying at this hotel as not only did the staff make me feel welcome but the overall atmosphere that i felt was very safe.

    5
    « Biker friendly »

    Excellent service from the moment we walked in the door! Good value, very clean! Biker friendly and accommodating when storm blew in and letting us get our bikes under cover! All staff in the morning were friendly and courteous.

  • 4
    « Very nice. »

    This is a very nice hotel. Very clean and comfortable. They give you a breakfast voucher to the breakfast restaurant next door. Breakfast is awesome. Only thing I can see that could use improved is the truck parking. But a few happy customer here.

    5
    « Excellent Service »

    During a time when I unexpectedly needed a place to stay, the staff at the Best Western in Palestine Texas made sure I had what I needed. I felt comfortable and safe during a distressing time! I highly recommend Best Western Palestine Inn and the staff!

    4
    « Where to stay for Old Pal Festival »

    For 15 years this has been the official hotel for the Old Pal festival. The quality of service and amenities has remained consistent. The free breakfast provided for the hotel guests is decent and you can order from the mail menu if you wish.

    4
    « Good value »

    Hotel was $20 cheaper than nearby hotels. Room was clean and comfortable. Free breakfast at walk to restaurant was very good. Only issue was water temp. of shower fluctuated. Management and staff were accommodating and friendly. Good value.

    5
    « Wonderful place to stay! »

    Our experience with Best Western Palestine Texas was awesome. Perfect in every way. Professional staff, excellent king bed...very very clean and delicious breakfast. Couldn't ask for more. Wonderful! Excellent! Highly recommend!

    5
    « No Surprises! »

    This is our third time to stay at this property. While it is not as large or modern as some of the Best Western properties, it is still a solid choice for overnight lodging. Our king room was clean and well appointed. It had a small refrigerator and microwave, and a large flat-screen TV. The bed was triple-sheeted with a duvet and the bathroom had standard amenities of soaps and shampoo. As in our other stays, we had a great nights sleep and enjoyed the breakfast at the Birds Nest Cafe on site. That is much better than some of the continental breakfasts provided by other hotels.

    5
    « Second visit so HAPPY »

    This is our second stay at this Best Western ... Very clean, very nice people and a HOT breakfast, eggs, pancakes next door in restaurant for FREE of your choice.... This time hubby got a smoking room, I don't smoke and I could not smell the cigarette smell... I just smelt clean orange scent.. Comfortable bed, pillows Happy couple here!! Highly recommend and we got a Senior discount :))

    1
    « Dogs barking, rooms smelled like cigarettes, exterior entrance. AVOID AT ALL COSTS! »

    We booked the Best Western based on proximity to the Polar Express train. I was traveling with another mom and our 5 children under age 8. We arrived at the hotel, got our room keys and discovered that all of the rooms had exterior entrances. Our rooms (we had two next to each other) reeked of cigarettes and there were 3 dogs in the room below us that barked incessantly. It took all of 5 minutes for us to realize that we did NOT want to stay here for the night. We explained all of this to the manager, who became completely rude and aggressive. He agreed to refund us our money, then changed his mind and shoved the phone at me and told me to call BW customer service. All we wanted to do was get out of there, so we left. We found accommodations at the La Quinta in Palestine and it was like the Plaza Hotel in NY compared to the Best Western! It was spotless, newly remodeled, safe (no exterior entrances to guest rooms), the breakfast was great for the kids, it was like night and day. We were grateful to the La Quinta staff for getting us rooms at the very last minute (most hotels were booked). We will stay there from now on and tell all of our friends about our great experience! As for the Best Western, it should have been called the WORST Western. We have stayed at many hotels (including BW) over the years, and the Best Western Palestine was our worst experience ever.

    5
    « "Best value in town" »

    We were pleasantly surprised with the comfort and cleanliness of the room for 2 adults and 2 small children. The owner was super helpful with recommending places to visit and dine at while in town. We not only got a great price for a room we got a voucher for a hot breakfast for all 4 of us at the Bird's Cage Cafe in front of the hotel. Many locals go there for breakfast and rightfully so. It was quite yummy. Move over continental breakfast...get a real home cooked meal when you stay at this hotel. Our 4 and 5 yr old gave the stay a huge thumbs up!

    5
    « Good service »

    Would highly recommend this motel. We have stayed there a few times knowing we would get excellent service from all the staff. The rooms are very clean and all the staff we have been in contact with have been very helpful and friendly. Cannot find fault with anything.

  • 5
    « Great value ... exceptional staff »

    We were in Palestine for a wedding. Through the reservation process on through the wedding the hotel and staff were very friendly and professional. I'm not a fan of the older style motels with access directly to the outside, but felt right at home here. I'd recommend this BW anytime. Thanks to Jackie and the others there!

    4
    « My Fifth Stay This Year »

    I go to Palestine five times each year to perform on the Dogwood Jamboree. I stay at the best Western for several reasons. It is close to the civic center which is the site for the Jamboree. The staff is always friendly and accommodating to my needs. Plenty of TV channels and free wi-fi are a benefit. The rooms are always clean and comfortable. I don't remember ever being disappointed with this facility.

    3
    « Good Value »

    The best I can describe the hotel stay is a good value! Clean and rooms that don't offer much. I'm used to staying at Hilton, Holiday Inn, or Hotel Indigo. I know I'm not comparing apples to apples. Overall enjoyed the stay. 2 cons that stuck out the most. Bed was uncomfortable as in feeling springs.... Wifi barely had a signal where we were located.

    3
    « Friendly staff, small beds »

    The beds are truly full size beds, which not many hotels have anymore. So we had to get another room because an adult and a child could have slept in the bed but with the way my kids move around it would not have been a good nights sleep. The hotel staff were very nice and helped us find another room at the same rate we were paying. The breakfast is at an actual restaurant in the parking lot but it is very small and not able t handle the rush of guests as there are not many tables. The food was good though and service was fairly fast.

    4
    « Good Value »

    Very friendly and helpful staff. Nice TV with Satellite HBO and Cinemax. AC works well if you enjoy a cold room but a bit noisy which can make the TV difficult to hear. Train passing by occasional in the distance can be heard but not a deal-breaker. Hot breakfast served a restaurant on property. Limited meal options and printed on coupon. Additional items are extra. Unfortunately, our coupon was so faint, we couldn't read it so had to rely on the waitress to list our options. Would stay again if we visit Palestine again.

    5
    « Stay again »

    We were moving the in-laws out of the Crockett house. Even though we had a 30 minute drive, this hotel was the best choice we made. Hotels in Crockett are over priced and are not as nice as this Best Western. The staff were great, took the time to interact with every person as we checked in. Felt like family.

    5
    « Family Friendly Hotel »

    My husband and I had a great stay at this hotel. The bed was so comfortable, I slept like a baby. The whole staff of the hotel went out of their way to meet every need. This was a great stay. The food was fantastic. Great place to stay.

    5
    « So much better than modern hotel brands »

    Was so nice to stay in a place that wasn't the modern, over-priced, stamped out, generic hotel. Or as I like to call it "staying in Gen-Erica." The Best Western Palestine was anything but run of the mill. Although it is a little old, it is also extremely clean and the staff was very friendly and helpful. Was my first visit to Palestine, TX and was there for a work assignment at the U-P. Am so happy that we chose this property. Clearly the ownership has a lot of pride in their holdings. It shows from the way they treat every customer, how clean the rooms are as well as the common areas, and how they make you feel like you are at home. Thank you Best Western Palestine!

    5
    « great experience »

    Awesome stay will be back - the beds was relaxing- water pressure was on time next time just offer more breakfast choices the hotel clerk( Kelly) was just tooo nice bathroom very clean the air worked very good >

    5
    « Very clean and comfortable »

    My wife and I spent one night in this hotel and loved it. We were greeted warmly and welcomed by the on duty staff. The room was very clean and comfortable and the parking area well illuminated. Our free breakfast was outstand and very filling. If we are ever in the Palestine area again, we will stay at this hotel.

  • 4
    « Helpful Staff »

    When I arrived, I had been placed in an upstairs room. As soon as the hotel desk clerk realized I am was senior adult, they changed my room to downstairs. I really appreciated that! I can walk up stairs, but prefer not to. A very nice place to stay.

    5
    « Wonderful »

    Clean, modern, comfortable accommodations. Extremely friendly and helpful staff. Good location. Great, free and hot breakfast at small diner on same lot. Lots of parking. Whole area very neat. Easy to find on Hwy 84 and close to downtown and train station. Booked on-line and was quite surprised since you never know exactly what a hotel/motel will actually be like.

    5
    « Great Experience!! »

    The beds were very comfortable. The room was clean. Everyone was very nice and the complimentary breakfast was wonderful. Everyone was very professional. I would recommend this hotel and I will stay here again!

    4
    « Comfortable and Excellent Customer Service! »

    My family and I stay here every time we visit Palestine. The hotel Manager always recognizes us, and the staff go out of their way to make sure we have anything we need. The rooms are clean and well-maintained. We used the outdoor pool with our kids during this visit, and it was also very clean and well-maintained. The hot breakfast at the little restaurant on the property is an added perk!

    5
    « LOVED IT »

    very friendly staff, very efficient check-in: when we arrived, having booked just about two hours earlier, the paperwork was all ready, and we were in our rooms within minutes. The hotel has a great location, within blocks of restaurants . They are also very friendly toward motorcyclists, e.g., with extra cleaning rags. The rooms were clean and updated. Wifi was pretty good. Home cooked breakfast is served at a restaurant and it was really delicious ,Breakfast at the restaurant comes free with hotel stay thought it was a great value , will be sending all my biker friends on your way.

    5
    « Prison visits »

    I try to visit my son every other month, or so, at the prison in the area, and the people at this hotel property are extremely friendly and compassionate. They have been very helpful whenever any need has come up. The staff at the restaurant is also friendly and helpful.

    3
    « Clean room for the price »

    Stayed in BW Palestine for night to watch a football game in a neighboring town. Nice room....clean. Lobby needed updated as did the room. Breakfast was served in a café located next to the hotel. Food was very good. Locations was quiet and grounds well kept.

 

Getting to the hotel ...

All directions
·From: All directions. The BEST WESTERN Palestine Inn is located on US Highway 79. We are few blocks north of the intersection of Loop 256 and US Highways 79 and 84.