The Florida Hotel & Conference Center, BW Premier Collection,  Orlando

4.5/5  - based on 5039 guest reviews.
1500 Sand Lake Road, 32809-7081, Orlando, United States - See map
+1 407 859 1500 +1 407 816 5193

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Outdoor pool
    Outdoor pool
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Discover Orlando's Most Convenient Hotel! Located in the Florida Mall just minutes from the Orlando International Airport, The Florida Hotel & Conference Center, BW Premier Collection® provides the perfect home base for business or leisure. Close to the Orange County Convention Center, Universal Studios® and Walt Disney® World Resort, we are at the center of everything there is to do in Central Florida. Stay with us and immerse yourself in luxury and comfort as our knowledgeable, helpful staff assist you in completing business or enjoying your vacation. Experience our exceptional features that include 511 well-equipped rooms with either a king-size or two queen-size beds. Starbucks®, Cricket's Bar and Marcelo's Bistro are conveniently located in our lobby. We have state-of-the-art meeting, event and convention facilities, friendly service, an exceptional new business center, heated pool and whirlpool as well as day spa services. You can keep your fitness routine regular with our state-of-the-art Life Fitness facility. We are ranked among the top ten hotels in Orlando by TripAdvisor®. We are connected to The Florida Mall® featuring Macy's®, Dillard's, JC Penney®, American Girl®, Crayola Experience®, Apple, Microsoft and over 250 more stores. There is a Food Court in the mall, as well as many close by restaurants including TGIFridays®, Chili's, Carrabba's Italian Grill®, Buca® di Beppo, Panera Bread®, Miller's Ale House, Carlo's Bake Shop and many more.

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Room 1

Guest reviews


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based on 5067 guest reviews
Certificate of Excellence
 
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Excellent
 
3505
Verygood
 
1233
Medium
 
232
Poor
 
56
Horrible
 
41
Business Business 2559
Couples Couples 703
Family Family 1047
Friends getaway Friends getaway 318
Solo travel Solo travel 289
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Value
The Florida Hotel & Conference Center, BW Premier Collection,Orlando
  • 5
    « Enjoy the best hotel »

    I have been staying at the florida Hotel and Conference Center in Orlando Florida Mall for 10 years now every Thanksgiving weekend. I have never had a bad experience and issues I may have encountered they resolved immediately. I would recommend anyone to stay here.

    5
    « Nice hotel »

    Me and my daughter stayed at the hotel to celebrate her 30th birthday for 7 nights. Exellent location when you want to soak in the sun and shop til you drop. All staff exsreamly friendly. Hotel clean, nice and comfortable. We worked out in the fitness room every morning. Nice to have good cold water to drink and cold wet and dry towels. We both liked Cricket's bar and Marcelo's bistro. Starbucks coffee every day was great. I have never been to a hotel where every single person who works at the hotel is so nice and friendly. A big thanks to all the staff at the Florida hotel and confrrence center! ??

    5
    « Great spot for shopping binges »

    We had a one day overlay in Orlando,coming from DC on our way back to Lima an spent Nov 24th PM and Nov 25th AM in this hotel.The timing could not have been better for those dates,as being in the mall, it was the perfect place to make the most of black friday shopping.Room was good,personnel attentive,and being only 15 minutes away from airport was a great advantage.Would definetly plan a future shopping trip and stay there again.

    5
    « Fab place »

    If you want to shop this is the place. The service is also excellent and rooms spacious. The pool area is perfect with a great hot tub to soak off those aching feet. However there is no Tea Kettle in the room. We English do need a decent cuppa after a hard day in the Mall.

    4
    « Black Friday Shopping »

    We checked in on Thanksgiving night. The front desk was very fast and efficient. The room was clean and very nice. We have been staying at this hotel for over 10 years and have never had a bad stay. Highly recommend especially if you are shopping in the mall! Everything is close by including restaurants.

    5
    « Black Friday shopping »

    I have stayed at the hotel in the past, but this time was different because I got to shop until I dropped and then return to my room and crash. The rooms are very comfortable and roomy and the hotel staff are great. It is a wonderful experience to share a weekend with friends and you don't have to drive home after.

    5
    « Great customer service »

    We stayed for one night at this hotel in October. The hotel is beautiful and of course convenient as it is connected to the mall. They also provide gated parking for quests. When I returned back from my vacation I noticed that I left some items at the hotel. They were very helpful in retrieving my lost items and sending them back to me. Thanks for the help and the wonderful stay!

    5
    « Excellent »

    Staying in this hotel was a wonderful experience, starting with a warm welcome from the bell men as well as the very helpful reception staff, followed by a very good night sleep in the comfortable beds the hotel provides. Crickets bar located in the hotel just behind reception also was a great experience. They serve delicious food the right way, their friendly, quick and caring staff make the experience fabulous.

    5
    « Happy times »

    Stayed here several times now totalling over a month in the last 2 years. Always a pleasure and the staff are excellent. Greeted this time on Halloween by a grinning door staff member who had a fake knife sticking through his head. The location is excellent. 20 minutes from MCO airport and the range of shops and restaurants on site are excellent so if you don't want to keep getting in the car then you don't have to. Around 15 minutes to International Drive, say around 30 minutes or so to Disney Springs. This is a hidden gem of a hotel. Located within the Florida Mall. BA, Virgin and Norwegian use this hotel for their crews. When you arrive, drive to the entrance, drop your bags then you can either check in or borrow a car park swipe card from the door staff to park your car before checking in. Car park spaces never a problem and they have electric car charge points too.

    5
    « Beautiful Hotel »

    I had a very large room with a king size bed, extra space to work my business, very clean room and the staff was over the top friendly. Very quick check in and out. The location, to me, was incredible being right inside the Florida Mall. I had access to shopping and food at my fingertips.

  • 5
    « The service and friendly personnel »

    I will tell friends and family about the Florida hotel. Everyone was friendly and most of all, I enjoyed the breakfast at the breakfast room. I loved that I didn't have to drive to the mall to shop. It was there for me to walk.

    5
    « Business Review »

    Our first time here for a one day conference and then a overnight stay. The rooms were up to date and comfortable. I also asked ahead of time for extra towels and allergy free bed linens and both requests were processed and ready when we checked in. The Property is beautiful and convenient to restaurants and shopping after the conference. The room for the conference was located in a quiet, private area that was perfect for hearing and viewing bullet point presentations throughout the day. We ate at Cricket's which is also conveniently located in the lobby. We could of gone somewhere else to eat, but after driving 3 hours and sitting in conference all day it was very pleasant to eat close by and also enjoy good food in a atmosphere not was relaxed and service perfect! Our waitress Kristina was very knowledgeable of the menu and also made great suggestions. We appreciated her accommodations and professionalism, we called for the Manager over to recognize her above and beyond attitude. The Manager confirmed her attitude by stating to us, that is why she is employee of the month! Also, to our delight was a Star Bucks on the first floor as well, in which we enjoyed the following am. The décor of the lobby and outside the property was well manicured and secure. We will diffidently be back. Thank you for letting us express our opinions.

    4
    « Good all round hotel »

    We stayed here recently on a short visit to Orlando. The hotel has everything you want. Lovely pool and hot tub. It's connected to a shopping mall so therefore you have all the eateries you can think of. It's a great mall good range of shops while hubby does his own thing. Very handy to get to and from the airport. Will definitely be back here.

    5
    « A tantastic stay »

    It was a good experience to stay in the hotel. It is a convenient hotel, located in a shopping mall corner. All kinds of facilities of fittness and pool are including the hotle. Also, you can reach the shopping maill easily.

    5
    « Perfect place for conferences »

    was there for a conference. This was my second stay @ the hotel, and both visits for consistent. the rooms were clean, hotel staff was very professional and able to assist with any requests. Late check-out was not a problem. I would stay here for business and personal again.

    4
    « friendly staff & steps away from great shopping »

    Very friendly & professional staff. Great location. Staff eager to help. Close to shopping & many places to eat. We had a Spacious room with nice accommodations. The bed was comfortable. I'd stay again!!

    4
    « Joey »

    Joey your bellhop was tremendous! He helped us so much and had a smile on his face. The amenities were great, the mall, food choices, pool, fitness center and close proximity to Disney and Universal Studios. A great place to stay.

    5
    « Fantastic conference hotel connected to massive shopping mall »

    Even though the hotel is relatively isolated, it is connected to a massive shopping mall which adds a nice twist to a conference venue. I stayed here for 3 nights in November 2016. Plus: The great swimming pool, hot tub, and conference room facilities. If you are lucky like me you will get a room on the same floor as the conference meeting rooms which means you are 30 seconds from your room to your seat at the meeting. WIFI was really quite good. Room was clean, big and roomy. Negative: The breakfast was about 50% overpriced for the quality. Fortunately there is a Starbucks down the hall where you can find baked goods and juice. Also you can step out into the shopping mall and find their massive food court once it opens. Note to manager: Sorry I forgot to report this while on site, but there is an electrical outlet faceplate missing in room 270!!! Definitely would stay there again and would even host a conference there if the need/opportunity arose.

    4
    « A quick but pleasant stay »

    Was in town just for one evening for a speaking engagement early the next morning. staff was courteous and efficient; upon arrival car was valeted and I was in my room within minutes. Full service Starbucks on-site for coffee in the AM and connected directly to mall so I was able to grab a few things I needed before I checked out. Rooms are slightly dated but clean, and bedding was comfortable. Fast, free wifi.

    5
    « A Pleasant Surprise »

    I wasn't sure what to expect. Hadn't stayed here on previous trips. However, I found the hotel to be modern, clean, efficient and friendly. All things I look for. In addition, the adjacent mall was a welcome distraction!

  • 5
    « Great hotel »

    The hotel serves guests well. Rooms are clean, front desk and valet services take good care of the guest and for sure the location is one of the strongest point of the Florida Mall Hotel. When I go to Orlando I always stays there and I will be back for sure.

    5
    « Great weekend trip! »

    Stayed at the Florida Hotel for the weekend while in Orlando. Lobby was very large and clean with a direct walk into the Florida Mall. They have a 24hr computer lab, which sort of looks like an Apple Store, and 24hr gym. Also have a much nicer pool than I would have expected. Rooms were clean and comfortable. The thing that really sets this hotel apart from the rest of Orlando was the staff. Anything we needed never seemed to be a bother. One of the managers Sean did stand out above the rest. Perfect example of a manager leading by example and it is clear the staff have taken notice.

    5
    « Beautiful Hotel with great access to the Mall. Patio and Pool area was excellent. »

    We really enjoyed our stay at this Hotel. Very Friendly Hotel and Restaurant staff, always ready to help. Would definitely stay at this Hotel again. Marcos was especially friendly and interesting to talk too while serving us at Crickets restaurant and bar.

    5
    « Great hotel »

    Great hotel to stop in. Gym and pool really good. Rooms great and prices very reasonable. Great restaurant on site for breakfast and nice bar offering food and drinks in the evening. Would definitely go back

    5
    « Very Good Hotel »

    Excellent location in the mall. There is a Starbucks in the lobby - another plus. The buffet breakfast has many choices. The room service was fast. Employees were very nice. The room was clean upon arrival. The business center was excellent and you can go in there and print out your boarding pass at no fee. The bar was very good. The bellmen were accommodating. I don't have one bad thing to say. I would stay again.

    4
    « Great location and clean room »

    The Florida Hotel is located right in the middle of the Florida Mall, which is great because in my case I have quick access to the stores I wanted to go to with my wife. Also, around the Hotel there is a lot of restaurants that were easy to access. The room was very clean as well, and we did not encountered any problem. The only thing I would suggest is to make sure that you display the service fee from the beginning, I was not aware there was a $18.00 charge per day. I would prefer to know this from start.

    5
    « Wonderful Venue! »

    The hotel is beautiful and centrally located. My room was on the 8th floor and I had a very comfortable suite. It is very convenient to local shopping and restaurants within walking distance. The hotel is connected to the Florida Mall and had an amazing staff and conference space available to businesses.

    4
    « Great location »

    Stayed one night on business. Very comfortable and lovely staff throughout the hotel. Attached to the mall which is really conveinient. A good gym and the bar crickets has a great atmosphere. Would def recomemend

    5
    « AWESOME »

    The idea of having a hotel and mall connected was awesome. You can grab a cab or shuttle from the airport and not have to leave the hotel. The room was clean and little to no noise. I was able to get a great workout daily and grab my favorite (Starbucks) after wards.

    3
    « Great location average room »

    The hotel itself is in a great location as it's in the Florida mall therefor you can literally get anything you need, eat what you like ect. The pool area is nice and clean and the lobby/reception area is very modern and stylish. The room I stayed in however didn't match up to the class of the lobby areas. The room was in need of modernising and renovation with Miss matching carpet curtains and wall colour. The furniture in the room was all a little worn scratched and rather old. There was also a fan type panel in my room covered in thick dust as well as over the doors on the wooden ledge. The bathroom however was nice and modern it looked as if that wasn't as old as the room. I stayed here with work therefore not sure what the cost of the hotel would of been and if it's value for money. The beds were comfy and other than the dust the surfaces like dressing table ect and the towels were really clean. I wouldn't choose to stay here again personally or as a holiday type hotel but for a place to get your head down for a couple of nights with work it's fine. If you don't like shopping however I guess you'd be getting a lot of taxis as there not much else round there.

  • 4
    « Nice Location »

    The hotel is connected to Florida Mall which is super convenient! Great shopping and restaurants available. Staff was amazingly friendly and went out of their way to help. Would definitely come back to stay!

    3
    « coldest place ( in tempreture ) I ever stayed in »

    first stayed on the 3rd floor,rooms smaller than on the 8th, after our cruse we stayed on the 8th floor,better rooms. On arrival day toilett did´t work had to come two times to fix but was ok after the 2nd attempt. Few from the room on 1st stay was Sears car park,on 2nd stay was the rooftop of the shopping center.Had to turn off aircon,even on the lowest it was to cold for us.Biggest advantage of the hotel that it is part of the mall.Staff are very friendly and professional.need new carpets on corridors.

    5
    « The most convenient place to stay... »

    I stayed for two days and was able to get every thing i needed. This area has every thing close by....its one of the most convenient hotels i have stayed in.....Whatever you cant get in the mall i am sure is available close by.....

    4
    « Perfectly Placed »

    My wife and I chose this Hotel for our first night after a transatlantic flight. Only a short distance from the Airport and situated within the Florida Mall complex, it was perfectly placed for our needs, rather than the plethora of Airport Hotes adjacent to the Airport. Excellent value for money, this indecently owned hotel has some really enthusiastic staff who made our stay enjoyable. Our room has recently been remodelled, with both a fridge and coffee maker that was useful for our one night stay. The Marcelo Restaurant offered a very good value buffet breakfast with a wide range of items available. Will certainly consider this hotel in the future

    4
    « Great Location »

    The hotel lobby is nice, especially having a Starbucks, restaurant, bar and small convenience store within the lobby. The rooms themselves are adequate, as is the furniture - nothing super deluxe, but does the job. All in all, comfortable enough. During my stay, the area around my room was quiet, and all of the staff I encountered were pleasant and efficient. The best feature for me was that the lobby connects to The Florida Mall. So convenient to go shopping or have a meal. I was with a small group of people with differing schedules, so it was nice to have a mall to pass time while waiting for others.

    5
    « Great location for a conference »

    We recently held our annual conference at this hotel. The staff from an initial meeting to the completion of the conference were helpful, friendly and went out of their way to please. All attendees commented on the tasty food, hotel accomodations and location. So many commented it was out best conference of all. We are sure The Florida Hotel was a factor in their opinions. We highly recommend other organizations to consider this hotel for professional conferences.

    5
    « VFW Fall conference »

    8th floor, on the end. Nice and quiet, just as I like it. Room was comfortable, clean and well appointed. Check in and check out was very fast and easy. Chip was the server who brought my breakfast, very nice and polite. Breakfast was delicious.

    4
    « Good hotel, practical more than special »

    Stayed here for 6 nights at the end of October going into November. A nice hotel with decent rooms that are good value for sure. The mall is a bonus if shopping is your thing . You will find a lot of cabin crew staying there as well. A good laugh watching them to be honest , certainly don't lack confidence....All said and done it will do the job without the wow factor.

    5
    « Photo seminar »

    I had a very comfortable room. The food was great in the retaurant. Staff was helpful. The pricing of food is very high. Especially when the mall is right there providing food at a normal price. I feel you would be more competive if prices were near some of the nicer restaurants in the mall.

    3
    « Average »

    Hotel room was average, quiet, clean, staff was friendly food was fine ? pillows were very uncomfortable which made it difficult to sleep. Attachment to the mall was a plus but the mall is under construction so that experience could have been better. Kept the family entertained during conference. Would not choose to stay there had it not been for the conference I attended.

  • 5
    « Great Hotel with Excellent Staff. »

    Upon check-in we asked for a room close to the elevator. We got a room that was perfect to our liking. We had a great view. The Staff never changes, they are very accommodating. Food was great. Love staying there because the Mall is very convenient for shopping.

    5
    « Overall Experience »

    The service was excellent except for the restaurant. The waiter paid no attention to our table. We had to call over other servers to wait on us. Rooms were clean hotel staff was very courteous. Valet staff very friendly and efficient. Like the fact that we had access the mall area

    5
    « Great hotel, handy location in the mall »

    I enjoyed my stay here - having the largest mall in Florida on your doorstep is very handy. I was here for a conference, and it was great being able to pop back to the room between meetings. The room was nice with good facilities. Also used the pool and spa, which were very nice - spa water was maybe a little too warm!

    5
    « VFW Conference »

    First time staying here. Was not sure what to expect on arrival. Was pleasantly surprised on entering. Things got better after that. First class operation. All staff cordial and pleasant. Grounds and plant well maintained.

    5
    « Fantastic night's sleep after a long flight »

    As usual, my husband and I spent our first night here following our flight from England, before travelling down to the gulf coast the following day. We can't fault this hotel as the rooms are spotlessly clean, the staff are very friendly and it is so handy for shopping in the mall. Wouldn't hesitate to recommend staying here to anyone.

    5
    « Wish I had arrived earlier »

    Sleeping AT the mall? Shopper's paradise! I live 90 minutes away and usually do not spend the night in Orlando, however, I combined several activities that included getting some early Christmas shopping done. I could not have chosen a better hotel. It was reasonably priced, very well appointed, quiet and clean. Danny at the desk was welcoming and helpful. I will choose this hotel again and again.

    4
    « Great hotel but ..... »

    Great stay at this hotel again but at night the bar is overrun by airline personnel who have their usual sense of being more important than everyone else. I've stayed at this hotel many times and it has always been a feature but its become a major spoiler. Shame.

    4
    « connection to a Mall »

    my overall experience was very good but I was disappointed in the musky smell in my room. it almost smelled like bug spray. I enjoyed the shower and the hotel amenities including being attached to the mall.

    4
    « Convenient Location, Comfortable Room »

    Returning from a cruise, we were looking for a comfortable hotel in close proximity to Orlando International Airport. Florida Hotel & Conference Center provided that and much more. Close to everything, including numerous places to eat, great shopping at the adjacent mall, and quiet secure accommodations. I was a little concerned that it would not be quiet due to the major highways and busy streets nearby; however, the room was very quiet, very clean, and the beds very comfortable. It was a great place to rest for the night after a long trip. I would have given five stars, but the in house restaurant was not open Sunday evening, so we had to leave the hotel to eat dinner and the parking area was a bit of a walk to get to. They do offer valet parking which would be a good choice if you have any impediment or if the weather is inclement. We booked our room through a travel agency and were very happy with the value. We would stay there again if we are in the area.

    4
    « Great for shopping »

    I've stayed at this hotel hundreds of times for work , the staff are excellent and it's brilliant for shopping as the hotel is situated in the Florida mall , it's also very easy to use as a central point as everything is near , the hotel also has a Starbucks ,gym ,outdoor pool and restaurant

  • 5
    « Just convenient & good quality »

    This was our second stay in the hotel over five years and as said it is both convenient and good overall quality. The only negative here is the potential for groups of narcissistic airline personnel treating the place as their own to the discomfort of other guests.

    5
    « BOOK WITH TRIPADVISOR »

    Firstly I used Tripadvisor to book this hotel. This is the first time I have used them and I will certainly book again through them. I paid half the price other sites were offering. Wow, that's a saving but because of this I was apprehensive about the booking. I had no need. I picked up my hire car at Orlando International Airport and had an 8 minute drive to the hotel. Stopped at the door and the porter immediately approached the car took our luggage and supplied a key card to give access to their parking area. Rachael the receptionist gave great information about the hotel and the surrounding area. Our room on the fouth floor was spotless and perfect for us. Exactly what we had booked. After a quick shower we went to Cricket's restaurant bar. It was busy but again the service was fast and the food good. Just what we needed after a long flight. Never heard a sound all night. Our room faced onto the parking lot. The hotel is on a shopping mall so do not expect great scenic views. Had a quick breakfast at Starbucks. Again there was fast service at 07.30 hrs. Picked up a free paper at the desk and went out to the pool with my coffee to read it. The pool looked inviting. Every thing was clean. On returning to my room I saw that the well equiped gym was being fully used. I aslo learned from conversations that the hotel was fully booked. The adjoining entrance to the mall does not open until 0900hrs. When we went in then most of the shops were closed although Macy's was open. Check out was as smooth as check in. As we left there was even recognition by the porter. When I return to Orlando this will be my first choice of an airport hotel despite it's short drive from the airport. I will have no hesitation in recommending this hotel and advise anyone to check out tripadvisor before booking. When I

    5
    « GREAT STAFF »

    great staff and location. I have been in the mall for so many times but have not stayed in the hotel. nice rooms and nearby restaurants reserved parking for guest just in front great experience and surely will go back soon

    4
    « Convenient location »

    Everything was very clean and fairly up to date. Pool is very nice and you wouldn't really have any idea it's just off the parking lot. The staff was exceptional! I hope the management shows them how awesome they are!

    1
    « TERRIBLE CUSTOMER SERVICE »

    My husband stayed here on a business trip in which his company was paying for, at check-in they asked for a credit card for incidentals which apparently when they swiped our card it wiped out his companies credit card info so we were charged for the entire stay. It has been 3 weeks and they still have not refunded our money....We have made numerous phone calls and so has my husbands company. Absolutely ridiculous since the reservation clearly said to charge the card ending in xxxx and not ours. What if we needed that money for bills or a sick child? Thank you for holding our money hostage for 3 weeks....hopefully it will be refunded tomorrow as stated by the property but I won't hold my breathe.

    5
    « Conference Stay »

    Service was great. Room was great. The bellhops outside opened your door for you when you got out of your taxi/uber, etc. The staff was very friendly and helpful. I wish they had free shuttles to the different places nearby as walking is out of question due to the location.

    5
    « Airline Captain »

    Exellent clean and comfortable hotel. Nice gym and pool. Great restaurant, with delicious breakfast and Starbucks onsite. Very good location. The Florida mall is accessible through lobby. Many other shopping possibilities in the area. Also many tourist attractions close by.

    5
    « Great Experience! »

    I enjoyed staying at this hotel. Everyone was very nice and accommodating and made my stay that much more enjoyable. Every time I come here this is the place that I stay and I never regret it! I love that I can walk downstairs and enter the mall as well.

    5
    « Great location, Great Room, Great Value »

    Great location in The Florida Mall. My room was large and very clean. The staff was incredible and tender to ever need. The buffet breakfast was to die for with a made to orde chef that could work at any 5 Star restaurant.

    5
    « Excellent stay »

    Unfortunately only a one night stay this time. We will definately be back for another visit. Worth every penny, Excellent staff, very friendly and professional. No complaints whatsoever.. Looking forward to staying with you again.

  • 5
    « Great place! »

    I really enjoyed staying at this hotel last December! For me, the best part of it was it´s location, being close to a mall really makes things easy when you take a trip to shop! Has a good option for a gym! Rooms are clean and spacious.

    5
    « Never disappoints »

    We have made this our place to stay for weekends when visiting Orlando. We have never been disappointed with the care and services provided. Location and convenience is better than resort stays. Have recommended to many of my friends and family.

    5
    « Best hotel in Orlando »

    Love this hotel. Being connected to the Florida Mall is a real plus. Close to Disney and other attractions. Room was spotless. Stayed here twice and both stays were fantastic. First class accomaditions. Looking forward to my next trip to Orlando.

    5
    « Great place to stay for someone who has hotel phobia! »

    This is one of the only hotels I have stayed in multiple times without fear of using the bathroom/shower and beds. Staff is also very friendly and helpful. I even used the business center to print something out and was able to easily do so. Love this place!

    4
    « Only 1 drawback , otherwise a nice hotel.... »

    A very nice hotel .... and I would stay here again.... my only disappointment was that they charge an $18.00 hotel service fee that is not disclosed until you check in..... so that even though my room was "prepaid" I still had a $20.25 fee at checkout...some of the services that this fee is supposed to cover are not optional... ex: gym, business center and basic wifi....to me most properties call these amenities and they are complimentary with your room.....

    5
    « Great conference visit to The Florida Hotel »

    Wonderful visit to FH&CC! From Angie at the front desk to the food and beverage staff working the conference (Marvin?) to the sweet housekeeping ladies we had a very positive experience. Parking is easy, catering was great and room was very comfortable. Missed the GREAT shower now that I am back at home today. On top of all this, the location attached to the Florida Mall is exquisite. Located a short, easy drive to both Universal and Disney. As frequent business and family travelers to Orlando, we'll be back soon!

    4
    « One of the best exercise facilities of any hotel I've stayed at »

    Florida Hotel is big and efficient with a friendly, helpful staff. The rooms are clean and well appointed, and the hotel is appended to a large shopping mall. If shopping malls are your thing, you will adore this place. I would have traded the mall's stores for a slightly more robust choice in restaurants, but even with that slight negative, my stay was delightful.

    5
    « home from home »

    numerous stays, staff could not be more helpful or welcoming. location and facilities are great, spacious exceptionally well turned out rooms. the bar, crickets, is just like a friendly local with no driving involved!

    5
    « Great Staff »

    Had to travel for work, which is not always fun, but this was a great trip. Joey met us as soon as we pulled in, and was fantastic. So helpful and friendly. Greeted our group every morning which was so nice.

    5
    « Always a Pleasure to Stay here »

    Always a Pleasure to Stay at the Florida Hotel and Conference Center. I stay often for Business and Pleasure. Attached to the Florida Mall, shopping, food court, near all theme parks and others places of entertainment.

  • 4
    « Great hotel »

    Great clean hotel. Only reason I didn't give a five rating is the breakfast was a little pricey and honestly it was mediocre. However dinner at the restaurant was fsntastic. Really enjoyed our stay...

    5
    « Great stay at FL Hotel and Conference Center »

    I attended the Partners for Progress conference at the FL Hotel and Conference Center and had a very pleasant stay. I didn't particularly have time to enjoy all the amenities, however, I enjoyed the hotel being attached to the mall where I could leave my room during the evening and go shopping or out to a nice dinner. I was concerned about some construction going on the 6th floor, but there was no noise or disturbances and the renovations are beautiful. I dined at Marcello's and had a great lunch there, twice! I also very much appreciated the Starbucks there for the caffeine fix. The hotel staff was willing to add a person to my room to join me later, no problem. There was also gated parking for hotel guest which was nice. I will definitely recommend this hotel, and plan on going back myself.

    5
    « Florida Hotel and Conference Center is the Best Hotel and Food in the United States! »

    We came to this hotel as my husband was taking a class at the Hotel in the Conference Center. I came along for a vacation. It was fabulous. Not only was The Florida Hotel and Conference Center much better than I ever imagined but the Food was amazing! We ate the best Breakfast Buffet we'd ever eaten. Amazing salmon, fruits like blueberries, raspberries, pineapple, strawberries and more! The French Croissants were delicious. I loved the oatmeal with plenty of nuts, cinnamon, raisins and cream. Come & see for yourself. Everyone said it was the best breakfast that they'd ever had! We loved the Choppino Soup. It is a fish soup in a tomato base and delicious. Everyone loved it. We had some daily. It was $3. for a cup and $5. for a bowl which included some yummy bread sticks with it. The Blackened Salmon and Salads were also amazing...very tender and melted in your mouth. I tried all the Salads. We loved them all!!! This hotel can be reached from the airport on Bus # 42 and Bus #111. It cost $2. to ride the bus each way. Bargain. You can save money for the delicious food. The indoor mall is fun and right by the hotel with the "American Doll Store". The employees were so professional, helpful and nice. They always smiled and took care of our every need. We felt blessed to be at this fine hotel. What service. We felt the employees were just loving their jobs and couldn't wait to make us feel special. It felt so good to be at this hotel. We feel this is the Florida Hotel and Conference Center is the best Hotel for Service, Value and the Rooms are very nice. I loved the bed. It was so comfortable that you'll need a wake up call or you'll never get up. Very nice air conditioned beautiful Hotel. Loved it all! Best Breakfast and Food in the United States. (Maybe Europe, too)

    5
    « Great Hotel, Great staff, Great location »

    This hotel is amazing. I come here all the times for business and this hotel never fails me. The staff is extremely nice and welcoming, the rooms are very clean and spacious and the location is perfect. You are right by the Florida mall and you have every service you might need next to you. They also have a fantastic pool where you can relax and get a tan. Definitely recommend this place !

    5
    « Still the best place to stay in USA! »

    I have been staying at this hotel once a year since 2006, and I am always as pleased with the rooms, friendly and helpful staff and great location next to the Florida Mall and easy access to any part of Orlando and Florida. I always recomend this hotel to family and friends and they are just as delighted when staying here.

    4
    « Hidden luxury embedded in mall »

    This location is very convenient with mall access and plenty of food options and shopping. The rooms were quiet, and the staff was helpful and pleasant. The place was clean. Two complimentary bottles of water. Nice fitness room. Good television selection options.

    5
    « Clean room, good location, good value. »

    Friendly desk staff. Our room was clean. The towels were fluffy. It was nice to have a coffee shop in the lobby open at 6 a.m. We had a frig in our room - I believe that's standard. It is right in the middle of The Florida Mall, and reasonably priced.

    5
    « I was at the location for a seminar with New Peaks. »

    I stayed at the hotel for a seminar and found it to be very nice. The room was clean and well taken care of. No issues with it. The staff in the lobby area and restaurant were great especially Carlos who is one of the servers. All were friendly and acknowledge me. Unfortunately I did not have time to use any of the amenities but I did observe many guests using them.

    5
    « Dr. »

    injoy near to one month from people in front disk tell valets and in between the roos. Breakfast is delicious i dealt with very respectable people everywhere The mall dowen is excellent I hope and prepare myself to go again

    4
    « AMCANA meet & Conference 2 Sept. To 4 Sept. »

    This hotel is located close to the Orlando International Airport and stones throw away from malls and shopping Centres The rooms are large and comfortable. The staff are friendly and the service is always with a smile. We enjoyed our stay and the hotel is recommended for future visits.

  • 4
    « Nice hotel »

    Location is attached to a decent size mall. Hotel was clean and overall well maintained. The bed was very comfortable. Wifi was strong and worked well. Would have given a 5 star if not for slow house keeping. We had the do not disturb sign on until we left for the day at 9 am. When we left we turned on the make up room sign. We got back to our room at 3:45 pm and the room hadn't been touched yet. They finally came knocking at 4:45. My wife was taking a nap when they came by so I told them it was too late now. I know they would have taken care of anything I really needed at that time, but all day come on! Yes I would stay there again.

    2
    « Very disappointed »

    Being that this hotel is rated number 12 in Orlando I'm extremely disappointed. We have stayed at many hotels in Orlando that are much better. Check in was quick. The lobby was the only nice thing at this hotel. The rooms are way out of date. The furniture is very old. The ac filter was filthy and the room did not smell clean. Smelled like cigarettes. The towels were hard and scraped your skin. Only one lamp, which was not next to the bed had an outlet. We found this very inconvenient. There was no where to plug our phones next to the bed. The was a an extension cord with surge bar. No microwave!! There is no quick check out. You have to return to guest services before you leave. The whole thing was ugly and even the ceiling tiles were dirty. We even considered leaving the hotel in the middle of our stay. Do not stay here.

    5
    « Convenient Location »

    The staff was very friendly and efficient. The hotel is a little old but clean. The location was great as it was not far from the Florida Turnpike. Plenty of restaurants and shopping within walking distance (attached) to the hotel.

    5
    « Evac »

    We were under a mandatory evacuation order from our home on a barrier island due to Hurricane Matthew - it was a very pleasant surprise to find that this hotel was very nice. We sort of expected a fleabag place due to the fact that thousands of beach residents were forced to evacuate and reservations were hard to find - especially pet friendly places

    5
    « Such a great place to stay »

    Everything is on your doorstep. From shopping and casual dining. Then step outside and you have plenty of other restaurant options within walking distance if you choose to. Crickets bar if friendly and inviting as id Marcelo's for delicious breakfast. Comfortable rooms and beds, what more do you want?!!

    5
    « Great stay during Hurricane Matthew »

    I stayed at the hotel for four nights during Hurricane Matthew. We lost power at our home during this time. It was a wonderful place to visit during a most stressful time. The hotel bar had great food. Cricket and RoxRoy were super! Ruth at the front desk was especially kind. Starbucks crew were very efficient. The hospitality is the best I have seem in years.

    5
    « Excellent stay »

    We recently had a returning visit of two separate stays here. One night at the beginning of our months stay in Florida and two nights at the end. The customer service here is second to none. A special thank you to front desk manager jennifer, teralyn from reservations and joey bellman for their warm welcome and friendlness. The buffet breakfast is varied and tasty. The rooms are spacious and the beds comfortable. The large swimming pool has many sun loungers and soft pool towels. The foyer leads into the Florida mall. We have been comng to this hotel annually for over 10 years and love it here. Thanks to everyone for an excellent stay.

    5
    « Hurrican Matthew did not phase this amazing staff! »

    ?So impressed with this place. Beyond the great amenities, the hospitality is fantastic. RoxRoy, Kristina, Marilynn, all the Starbucks crew and the whole staff took great care of us. The preparations made for everyone during Hurricane Matthew was impressive. I felt very safe! Everyone working had to have been tired, being there for pretty much 3 straight days, but they served us with smiles. Thanks everyone!?

    5
    « Most convenient hotel of Orlando »

    Rooms are nice and large. Well decorated and spacious. Hospitality and service are good. Food in the bar is tasty and the bar provides you many options. Nice place to hang around. Their breakfast menu is expansive and really good. Plus you have The option to shop at the mall which you access from the hotel lobby. Good for last minute shopping.

    5
    « Best Welcome ever »

    This is a great place to stay. The staff are all most friendly and keen to make your stay a good one. The room was big and very clean with all the amenities you might hope for. Food in the hotel was really nice. Crickets Bar made us feel very welcome and comfortable while Hurricane Matthew raged outside! All the staff had to stay over in the hotel for a day but I never heard any complaints. The breakfast buffet was great, but the eggs benedict was to die for. We will definitely be back.

  • 5
    « Excellent stay at the Florida Hotel »

    Every time I come to this hotel, the excellent staff give a genuine warm welcome. The ethos is fantastic, I think they have the nicest and best staff here! It's a pleasure to stay here. A home from home. Buffet breakfast is fantastic, and meals in Crickets, the bar, were great. Superb service - and staff remember your name, and your personal likes. All the staff are great, but the ones who stand out are Carlos, Roxroy and Cricket. Hardworking, and wonderfully caring. My favourite hotel!

    5
    « Great place to stay in Orlando »

    I stayed here for a conference that just happened to be the weekend that hurricane Mathew cruised up the coast. The stay was great and the staff very helpful. Room was clean, tidy, and quiet. I would definitely stay here again!

    5
    « excellent hotel »

    From the front desk to the cleaning staff this enhances an already pleasant experience.My husband and I always stay at this hotel.We have never been disappointed.the rooms are spotless.Every member of staff is so pleasant and helpful. I aiways recommend this hotel to my friends and colleagues.

    5
    « Great Safe Hotel during Hurricane »

    We had a great staff and leadership at the Florida Hotel during our stay when Hurricane Matthew decided to visit. These guys were very prepared and calm. Really appreciate this and will stay here next year during hurricane season for sure.

    5
    « A welcome surprise »

    Apparently not part of any chain ... the rooms, wait staffs in the restaurants and the "out the front door" mall make this a very pleasant experience. The bar scene appeare very active and robust. Beware though, the room pricing is misleading in the ads. A room for $159 becomes close to $200 with the add on fees ... A fee of $18 is levied, but covers 2 bottles of water, the very large business center, and other goodies. Unfortunately, it isn't optional. Then there are taxes, taxes, taxes. If your in the area and not primarily focused on the "Disney" experience then this is the place to go. The Hotel is an integrated part of the huge Mall.

    5
    « Excellent »

    Thanks for the excellent services given to me while staying in the Florida and Conference Center. I enjoyed a lot. I look forward to getting another opportunity to stay in the same facility. The hotel is located near airport and having a mall where we could easily do some shopping. Also the staff and all the people I came across were welcoming.

    3
    « Very nice hotel connected to the Florida Mall. »

    The room was great. The bed was top of the line. However, my wife checked out when I was on the way back from a meeting. She was told that we had booked through a third party, Expedia, and she could not get a receipt. She told the woman behind the desk that we had booked it directly through your website. The woman asked which part of you booked through expedia and we don't have a receipt do you not understand. This did not come up until we were home and I asked for the receipts to turn in on an expense account. I was not happy about that since I had booked it directly through The Florida Hotel's website.

    2
    « Extra Costs not revealed in webpage »

    We got there and first thing we realized is that the hotel is located far away from Disney locations (is very near Sea World). Plus, the hotel is old and not so confortable. We found out at front desk that there is a daily fee of US$ 18 (that included de "free" wifi posted in the web). We had packages sent to the hotel prior to our arrival, as we've always done, but this time we were surprised with a charge of US$ 10 fee PER PACKAGE. Also not mentioned in the web. Conclusion, not so cost-benefit efficient.

    4
    « Conveniently connected the Florida Mall »

    I enjoyed my stay at this hotel. It was particularly convenient to be connected to the Florida Mall which also offered other food choices aside from the restaurants at the hotel. This hotel is well maintained and offers a great exercise room opened 24 hours without added charge.

    5
    « Fantastic Staff! »

    The staff here really take care of you. I come here with work quite often and always find it a pleasant experience! It's especially good for transport links and shopping! If you want a quick ways to get to the them parks, jump in an uber.

  • 3
    « Conferences & Intl Flight Crews »

    Recently stayed at this hotel for a conference. The staff is consistently great! I was given a nice room with a view looking out the front so I could see the parking lot and interstate. I was there for a conference so this was not important. Elevator was broken during my entire stay so only one on the one wing meant waits and very crowded. Food at the restaurants and for the conference was very good! I at entirely too much. Conference rooms look dated with the 80s chandeliers and décor. Rooms are in good shape but average, nothing spectacular. They have a fridge and coffee maker. I really like the ability to press a button to leave a Do not Disturb or Room ready to be cleaned light. Housekeeping is very good. Guests are generally international flight crews and convention attendees. If you are visiting to do the theme parks I don't recommend this hotel as it is a drive to all of them, with challenging traffic. I know a lot of people come to stay here for the mall which is currently in a remodeling phase. Painting, and floors & ceilings being ripped out. Discussion about returning to the hotel for a future conference included the top that it is located in a red light area. If it were not to attend a conference already set up there I would probably not stay at this hotel. There are much better options in Orlando.

    5
    « short but sweet »

    Been using this hotel for years. From Joey at the curb, to the front desk, to the pillow, I am never disappointed. The hotel has renovated the restaurant into a nice bistro. PArking is perfect as you can choose valet with the best staff in Florida or self parking is ample and close. Great for business and meetings. I have held my corporate meetings there as well and the staff is great!

    5
    « Beautiful Hotel !! »

    I recently attended a conference here and everything was amazing! The room, conference center, food, staff and service were amazing! The price was affordable with a group rate for the conference. I would come back here in a heartbeat!

    5
    « Wonderful conference space! »

    I attended a conference at the Florida Hotel in September, 2016. The conference space was easy to navigate, spacious and very accommodating. The food was delicious and they offered a great variety for breakfast and lunch. I hope that my business continues to use this location for future visits.

    5
    « Last night of holiday »

    Excellent rooms and facilities and joined on to the Florida mall for any last minute shopping needs you might have, crickets bar is great for catching any ball games and they also have a Starbucks onsite too for those who like their fancy coffees

    4
    « Excellent hotel for a meeting »

    This hotel was located in connection with The Florida Mall. This location is good for taking a break from meetings by walking in the mall or the food courts. The hotel rooms are clean, bright and comfortable. The staff is very helpful. The fitness center was easily accessible and well furnished. The food served during the two day meeting was very good with a good variety and the buffet was left available for those who are at the end of the line. We had dinner one night in their restaurant, Marcelo's. The food and service was good. However when we tried to go there the next evening we were told that it is only open a few nights each week. We ate in the cocktail lounge that is connected to the restaurant which was much smaller.

    5
    « Great Hotel »

    We stay at Florida mall hotel at least twice a year. Been doing so for 10 years. It is run very well and it is consistent in its cleanliness and customer service. Never had any problems with rooms or staff. Hotel is also centrally located to the things we enjoy doing in Orlando. Having the mall attached to the hotel is a plus, makes shopping for unexpected needs and food so easy.

    5
    « Fantastic hotel »

    Really helpful and friendly staff. Great location for shopping as it's adjoining the Florida Mall . Cosy room, lovely shower and comfortable bed. Would recommend this hotel to friends and family and would stay again on vacation. I prefer the rooms at the back so you get the sunlight.

    5
    « Hotel in Mall, what a great idea! »

    We stayed in the Hotel due a business conference. I loved the hotel being attached to a mall. Most important the hotel was beautiful and staff was very professional and friendly. The mall was so nice and allowed us to get out of the hotel without having to get in the car. We will definitely stay again.

    5
    « Very nice hotel and friendly staff. »

    This was my second time staying at this hotel. The first time was for school clothes shopping. The convenience of the hotel being connected to the mall was amazing. When you have too many bags to carry, you can drop them off in your room and go back to shopping. The room was always clean and quiet. This time I was there for a 2 day conference. The staff was helpful. The check in was fast and effortless. The location is ideal. Very clean and quiet.

  • 4
    « Hidden gem of a hotel and conference center in the heart of Orlando. »

    We have stayed in Orlando for sports, games, conferences, family vacations and other events more times than we can count over the years. Most of the conferences we have attended have been in the tourist area--Disney/Kissimmee even if not held at a Disney hotel, at a Disney hotel or at Universal Studios. These are great for professional conferences designed for family fun as well. But more and more, the Florida Hotel and Conference Center has become the venue of choice for the State of Florida sponsored or related conferences. The room rate is within our reimbursement rate and the facilities are excellent for smallish conferences. The food was abundant and delicious, in fact I was chatting with a vendor and he remarked "you people sure eat well at conferences!". The rooms were sparkling clean and more than adequate and the two free bottles of water are a great touch and a refreshing change from hotels that charge $6 for a small bottle of Zephyrhills! Parking was free or $20 to valet. The Crickets Bar had delicious cocktails and the food at the restaurants was good too. For shoppers, the fact the lobby connects right into the Florida Mall is an additional perk that can't be beat!

    5
    « very clean and friendly staff »

    it is part of florida mall. the staff are very helpful and friendly. i would recommend this hotel to all the shopping lovers. the hotel is also very close to orlando international airport. rooms are very clean as well

    5
    « Great hotel & Staff »

    I stayed here for a 2 day conference and live about 2 hours away. Check in was easy, room was comfortable, clean and quiet. I had to order from room service twice and both times it was right and time and the food was great. I'm in Orlando about 4 times a year and I would definitely recommend this hotel. Having the connection to the mall is great for shopping and eating. I'm thinking about staying here on our December xmas trip to Disney because we usually shop at the mall here.

    5
    « Excellent stay at a very nice property »

    Very pleased with this hotel. Was there for a conference and had a good price through our group having said that it more than met my expectations. Convenient location, great workout room(!!!!), nice pool, helpful employees, I would stay here again if in the area.

    5
    « Luxury »

    I was there for a conference. Hubby came with but not to meetings. Being connected to the mall was convenient for him, as was the wifi. The meals for the conference were adequate, nothing really spectacular.

    5
    « A Conference Hotel Without That Giant Convention Hotel Feel »

    I was very favorably impressed with The Florida Hotel & Conference Center part of the Best Western Premier Collection. I was there for a convention, however, the hotel does not have that Convention "feel". You're welcomed warmly by super friendly front desk agents (mine I think was named Angie) who explains the facilities, many of which time didn't allow me to use like the Fitness Center. I did use the Business Center and have to tell you it's one of the largest and finest in any hotel I've ever stayed. My bedroom was spacious and nicely appointed, no view to speak of whatsoever, but I didn't expect that. There is a Starbucks and a sundry shop just down the lobby so I saved on breakfasts. I was concerned that my room was right next to the elevator but there was no noise whatsoever for both nights because the elevators are recessed into a small vestibule that muffles any sound. Bed was comfortable and spacious (and like all hotels these days, littered with fifty pillows you can't use (but can place on the large sofa nearby.) The room and bathroom were immaculately clean. Only suggestion would have been more outlets at the work area. There are enough in the room for all your devices, but I like putting them all in the work space. The food was exceptional. Even the large banquets we were served were delicious and varied. Finally, the location adjacent to the Florida Mall gives you dining options outside the hotel (not to mention shopping for those so inclined.) The hotel menu was fairly reasonably priced, but you can find bargains in the Mall which offers a wide variety of choices. So for exceptional service and a great facility I can highly recommend this property.

    5
    « Government »

    Excellent experience at hotel. Would recommend this to others. Great place, good location. Attached to the mall. 30 minutes to Disney. 20 minutes to international drive. Bar food was ok. Starbucks in the lobby is a plus.

    5
    « Pleasantly surprised on every level »

    Stayed here for a 2 day conference and was more than pleased. Staff in every department was helpful, friendly & professional. My room was very comfortable, clean and nicely appointed. The meeting space and food was very good. The hotel has wonderful amenities...a very large state-of the art fitness center and a fully equipped business center....being attached to the mall was an added benefit

    5
    « Great Conference Hotel »

    The Florida Hotel & Conference Center is located at the Florida Mall. The Mall offers diversion and a place to grab a quick bite to eat after a long day at work. The hotel rooms are a good size. The bed is firm and very comfortable with multiple fluffy pillows on each bed. Free Wi-Fi is offered in your room and throughout the hotel. The banquet services are extraordinary with exceptional food. There is free parking as well as valet parking if you prefer. Although not located in the attraction area, it is an easy drive to either Disney or Universal. Give this hotel a try, you won't be disappointed.

    5
    « Great »

    Superb Service..... Excellent Staff... There were couple of Ladies who were rather lacking in Skills- at the FRONT Desk.... Other than Them EVERYONE was Great ! They Have a Great Business Center -and- an Awesome Fitness Center Their RESTAURANT is more than I Expected ...but on Expensive side Same for their BAR its Really High End and High Quality

  • 3
    « Not Exactly As Expected »

    Attended a four-day conference at the hotel. The staff was great: from check-in to restaurant staff to check-out, everyone was pleasant and helpful. The hotel lobby was lovely, but the sixth floor walls were quite worn-- hallways looked as if they had been hit and scraped hundreds of times. Rooms were clean and beds were comfortable, we were not able to lower our room temp at night (our room was quite warm) which would have made for better sleep. Our experience with the hotel restaurant buffet was mediocre, yet the breakfast food we ordered off the menu was good. We ordered room service once during our four night stay, and it was delivered promptly and piping hot. Conference meeting rooms were neat and functioned well, but our buffet lunches and snacks were not tasty. Surprisingly there was no shuttle service provided by the hotel from the Orlando airport-- would have been nice. Overall it was a decent value for the money, but I had read several TA views that led me to believe it was better than what we experienced.

    5
    « Annual visitor »

    The staff is very pleasant and helpful. They introduced themselves and asked if there was anything they could do, very refreshing! The room was spacious and clean and housekeeping was terrific! I look forward to visiting each year in September. It is a plus having the mall attached and the renovations there are awesome.

    5
    « Coast Guard »

    All of your staff are exceptionally trained, very helpful and extremely friendly. Rooms are immaculate, 'nuff said! My only gripe was the A/C in the meeting rooms was set too high, you can hang meat in most meeting rooms.

    4
    « Conference/ Business trip »

    When I checked-in, Danny gave me a handicapped room by the 3rd floor elevator. I asked to be moved and he informed me that there were NO other rooms available, that it was "first come, first serve". It was 6:30pm and I asked if ALL guests were checked in; he said no. It did not make sense at all. He said it would take 1 1/2 hrs to clean additional rooms and I said I would wait. He said that would not work. I asked to speak to a manager and the woman (don't know her name) advised him to give me a different room right away. Danny then told me that I was taking a "VIP's room" from someone else. What kind of customer service is that???? I did not feel guilty.

    5
    « US Coast Guard Auxiliary »

    Great and professional Team. and very Clean and Organized and there to help each client at any time and thy will go out of there to accommodate everyone with there needs, The state of the art office is amazing and beautiful remodeled bathrooms are always clean and small good, Will be back soon

    5
    « WILL DEFINITELY COME AGAIN!! »

    Great staffs, great facility, great location, great everything. This hotel was everything i wanted. Staffs were friendly, room was tidy & clean everyday, facilities were well maintained, conveniently located from the airport to all attractions nearby.. i have been to other hotels in the area before and this one was by far the best I've stayed in so far. Will definitely come again

    5
    « To attend a state conference for the Department of Education »

    The overall accommodation for the hotel was excellent. The food, the breakout rooms for the conference was great, a large ballroom was great for the conference. The only area that was not pleasant for me was the smoking area location, and force non-smokers to be engaged with secondhand smoke prior to entering the hotel main entrance.

    5
    « Conference »

    The food and the staff were excellent I can't wait to come back next year, the only thing I recommend is to bring a sweater the rooms were a little cold in the conference area. The rooms were very clean I loved that they gave you 2 bottles of water a day. I would 100% tell people to stay at this hotel.

    5
    « Convention Stay »

    From check in to check out...staff were excellent and helpful. Conference rooms were clean and comfortable. The room was very clean and unlike other hotels you did not have that "hotel smell". WIFI and TV excellent.

    5
    « Mrs. Dean »

    Fabulous visit as always. I highly recommend this hotel for business or pleasure. The rooms are clean. The staff is friendly and accommodating. The banquet food was delicious. The conference center was ideal. I can't wait for my next visit.

  • 5
    « Hotel Review »

    I ran into a few problems that the hotel was able to solve. The rooms were nice and clean and spacious. Housekeeping did a great job of serving us when we needed it and facilitating supplies when we did not need their services. The manager, Jennifer ,was very efficient and courteous.Thanks Jennifer!

    5
    « Really nice Hotel »

    I would like to thank John and his staff for doing an amazing job during my time staying at the hotel for a conference. Very clean, great service and really good staff. Great location and really good meeting space. The food was terrific.

    5
    « Excellent »

    Great hotel, fab staff, comfy beds, nice pillows, food is nice in Crickets bar, stayed a few times, hotel of choice in Orlando. I always ask for a quiet room and have been given one each time, good size bathrooms too, aircon quiet and can change the settings (unlike some hotels that have just on or off, or are locked to a certain temp normally not cool enough) T&C and Water, coffee machine, fridge. Full length proper curtains that fit, that let no light in at all when closed, for those who need darkness. Mall a few feet away, and good location to get to all places you need to from the hotel. Starbucks in the hotel but charges more because it's in the hotel, but not much and handy too.

    5
    « Perfect »

    This hotel must be one of the most accommodating hotels I visit. (and I visit a lot) The rooms are comfortable and always clean. But, by far the biggest and most valuable assets The Florida Mall Hotel possess are its staff! Nothing is ever too much trouble, and every one seems to have a smile on their face. I have been visiting this hotel for 8 years and quite a few of the original staff are still there, which in my book, shows what agreat place this must be to work too.

    4
    « Very comfortable but... »

    The hotel was very comfortable, the free parking, Starbuck in hotel and very clean, the only one shortcoming is the package storage fee, more than U$10 a package, the most time the storage fee is more expensive than the thing I bought, so you can not buy anything from Amazon sending to this hotel.

    4
    « Great location! »

    This was my second stay at The Florida Hotel & Conference Center and again the stay met all expectations. Property is always clean; staff is always helpful and friendly. Being attached to the mall is a bonus. Convenient location to everything. Will be back in the spring.

    5
    « Great value! Clean, friendly & shopping galore! »

    What a find! Everyone at this hotel is friendly & helpful. Rooms are large, clean, good amenities (large refrigerator, big flat screen TV, desk space, good AC, comfy bed & good pillows, coffee maker, modern & clean bathroom). Lots of free parking in a secured gated lot. I was able to check in early with no problem. Hotel is connected to a very large shopping mall - so you can shop til you drop & plenty of dining options without ever stepping outside. Huge business center if you must work. Loved this property!

    5
    « Great hotel with close proximity to a super mall »

    Great hotel with close proximity to a super mall: Nice rooms, super pool and a really good fitness center. The attached mall has everything you could need with stuff for the whole family. And a food court with a great variety of restaurants.

    3
    « Ok value for the price. »

    Hi this is my first stay in USA . I did travel alone, And i did Stay for 4 nights from 21 july. I come here after i have stayed in New York for 6 nights, an after Orlando i do go to LA for 6 nights. I din come there to see the parks in Orlando. This check in did go okey. The outside and the lobby did seen weary good. but when i did come too the room, it has been long time sense they last decorate this. but all in all this was clean and good room. the hotel lay beside the orlando shopping mall. And there can you shop every thing you like. When i asked in the reception for how to come to the parks i did have too book this my self. that did help me to get this order. and the desk that sol the tickets to the parks. I mean the this is service the the hotel should provide to the costumers. This Hotel are long way to the parks. but the price here its good. 1 ticket with the shuttle bus i order to the parks cost 13 dollar. The restaurant have good food, good service. The room has AC, fridge, safe, tv and wifi.

    4
    « Everything you need »

    Staying at the Florida Mall hotel is great as a base while in town. As the hotel is attached to the mall it is easy to get anything you need. The staff are always attentive and friendly. This goes across the board from check-in to bar staff (special mention to Cricket herself!) and to Starbucks. The staff really make the stay so much more enjoyable. Rooms are functional and clean. The only reason I haven't given 5 stars is that the rooms are a little dated. Other than that there is little to fault this place on! Enjoy your stay.

  • 5
    « Great hotel! »

    The Florida Hotel is situated at the Florida Mall with so many amenities at your door step. The rooms are great, good size with everything you need on your stay, if not then a phone call to hotel services and they will help. Crickets bar I the hotel has happy hour and great selection on tasty food, great drinks and friendly service. Hotel has a pool outside too. Hotel staff can't do enough. Brilliant!

    3
    « Dress shopping »

    Mall is nice and big. Very noisey. Bad phone service area. Have charging stations but alot of tourist sit and crowd them. People sitting in middle of walkways. Can get very hectic. Parking is very crowded and spaces small. Alot of homeless walking around. No security.

    5
    « Stayed for a work conference »

    The staff was very helpful and friendly. I appreciated them being able to accommodate both an early check in and late check out. The room was clean and comfortable. I love having Starbucks on site and the hotel being connected to the mall is super convenient. If I had any complaints it would be that the pillows were uncomfortable and the meeting room for my conference was miserably cold. Despite those things, I would stay again.

    5
    « Great, Clean Hotel! »

    I just stayed at this hotel from 9/7 to 9/11. Me and my husband arrived 6 hours early and the hotel accommodated us quickly and with a smile. The staff there was wonderful from the front desk to the room service cooks. The pool was huge and clean, the Jacuzzi was also an awesome addition. The rooms were a bit small but new and stylish. They even had a button that let the maids know if you wanted the room clean or not. It was a bit weird that the sink was on the OUTSIDE of the bathroom but it could have been a hidden architectural reason behind that. Also there was two free bottles of water everyday in the in room fridge. I thought that was a wonderful gesture. Elevators were never a problem...they came seconds after pressing the button. We were on the 9th floor and there was no issues with noise. We did not rent a car because we felt it would be cheaper to just Uber everywhere. I had been misinformed from some posts here and went in thinking there was a free shuttle service which there was not. Each park was about 15-20 minutes driving and cost about $15 each way. But considering parking at each park is about $20 dollars and the cost of gas and rental I felt this was an easier way to get places. The hotel is attached to Florida Mall which was very convenient when we needed to grab a quick bite or buy something. It's literally in the lobby of the hotel. Overall I enjoyed my stay here and would choose this place again if I'm in Orlando!

    3
    « Great location , NOT great value »

    I had stayed here several times, is a great place to stay if your on vacation and you love to shop. The Fl hotel has his own entrance to the Fl Mall. It's very convenient! The hotel is good, NOT great. Rooms are ok, I just think that for the price$$$ they charge those room your be spotless, and amazing... They weren't! They could use a little TLC. Also bathtub were clog ( in 2 different occasions). Called front desk it took almost 5 hours to come and try to fix the issue. Then, a day after; bathtub was clog again!!! There customer service is NOT, good.

    5
    « Great location great hotel great staff »

    This hotel never fails every time I have visited, the staff are always friendly and very attentive the location is perfect for the shops and theme parks and the rooms are clean and have everything you need for a comfortable stay. ????

    5
    « Great location, well-appointed rooms »

    Attached to a very nice mall so plenty to do, rooms are very nice; clean and plenty of niceties like an in-room safe, few WiFi, water bottles, and ports for charging devices. Staff is awesome, super friendly and I will definitely stay here again.

    5
    « Sunburst Convention of Celebrity Impersonators »

    Hi, This was our 4th year at The Florida Hotel and Conference Center. We are VERY happy with the staff and how things are very well taken care of by everyone. We are returning for 2017 over Labor Day weekend. Carlos is EXCELLENT and Sheila Gipson has been a tremendous asset to us. Thank you for making our convention top notch!

    5
    « One night stay for work »

    I thought the hotel rooms were very clean with nice decor. Comfy beds and spacious. Liked the free bottled waters and the convenience of the mall food court as well as the hotel Starbucks. I found the breakfast crew in the restaurant, the chef cooking my eggs and our wait staff, extremely friendly. A yummy breakfast brunch.

    5
    « Sunburst Convention Attendee »

    This is my 4th year of attending the Sunburst Convention of Celebrity Impersonators and Tribute Artists held at your hotel. I always look forward to staying at your hotel, the rooms are clean, comfortable and plenty of space at a really good price. The amenities at your facility are superb from the breakfast buffet and our favorite waiter ( Carlos ) to a nice evening drink in Crickets. I would recommend this facility to everyone I know coming to Orlando. 5 stars from me!

  • 5
    « Not Your Mom and Pop Best Western »

    This is a first class hotel with beautiful rooms and a personnel staff that is the most accommodating. The restaurant has a varied menu and a friendly staff. Enjoyed my stay, will come back. Our convention facilities at the hotel were perfect.

    5
    « Another FANTASTIC Stay »

    Coming in during the threat of hurricane weather makes any trip stressful. But when you drive up under the portico of the Florida Hotel and Conference Center, all that stress turns into elation, as you are met at your car door by the smiling faces of the staff. They help you load your luggage, get it to your room, and answer any questions you may have. The desk staff greet you with a smile that let's you know - It's going to be a wonderful visit. The check in is very expedient, and you are in your room in a matter of minutes. The dining selection is outstanding, with Marcelo's (be sure to ask for Carlos there) and Crickets right there in the lobby access, and with Starbucks and the Florida Mall only a few steps away, your selection of cuisine is only limited to your own imagination. Comfortable meeting rooms, great large assembly rooms, and a staff that is second to none. Highly recommended for any type of visit to Orlando!

    5
    « Happy Days »

    Lovely staff, clean rooms, next to the mall, what else could you ask for. Will use this hotel again as great location and amenities. Doormen very helpful and always someone to help with anything you need.

    5
    « Florida Hotel Orlando »

    Located in the Florida Orlando mall, the hotel is a 20 minute ride from the airport and 20 minutes to DisneyWorld. Hotel is well appointed and clean, hotel personnel were attentive and professional. You can get almost anything you need in nearby mall.Great place to go running as mall parking lot they are located in measures approximately 2 miles. Starbucks in lobby , restaurant had good meals - the area is very commercial and other restaurants are within a short drive.

    5
    « Travelling with work »

    I stay here on a regular basis, as I travel to the States with work frequently. The Florida Mall Hotel is always immaculate and the staff are always so happy to help. Everything you could quite possibly need during the day is within walking distance making this a great place to stay. I look forward to my next visit!!!

    4
    « Almost spot on. »

    The hotel is very well placed in the Florida Mall. If you've hired a car there is a free secure area of the main car park right outside the hotel. Self park or valet. Friendly staff on the door and in reception. Quick check in and no hassle about luggage. Comfortable and quiet rooms with comfy beds . Rooms have tv, coffee machine and fridge. Two double beds perfect for us and our two young kids. Room spotless. Hotel has a small swimming pool, on site 'grab and go' shop, Starbucks, restaurant and bar. Access straight into the Florida Mall with a good selection of shops and a food court. Disney store where you can buy your tickets if need be. Plenty of places to eat within a short distance including an IHOP for that calorie laden pancake start. Walmart close by too. The only reason this is not a 5* review is the serviceability of the lifts and we had issues for all 3 days of our stay. Hope it's all been fixed because this is a very good place to stay and offers excellent value. Staff unfailingly excellent.

    5
    « Brilliant hotel »

    Decent hotel to stay in, excellent facilities as well as location centered right in the Florida mall. The first hotel I have seen which doesn't have paper do not disturb signs but illuminated signs controlled by a button.

    5
    « Mrs »

    I have stayed in many hotels world wide, but this hotel has the friendliest staff I've ever encountered, nothing is ever too much trouble. The location is fantastic, with the Florida mall on your door step. Always clean and welcoming! Thank you

    5
    « Great Location »

    I loved loved loved my stay at this hotel. The rooms were nice and clean, the bed was so comfortable. The service was great! Can't ask for a better location when you want to shop. The breakfast buffet was more than I would have imagined.

    5
    « PLEASANT VIST. »

    I was in town for training and was recommended here. The staff at check in was great, room was clean, and cleaned well during the day. The mall attached allowed for something to do. The room was comfortable.

  • 4
    « Good location »

    Attached to the Florida Mall. The mall doesn't have the greatest food court, mainly fast food. Breakfast at hotel is expensive, but there is a Starbucks in the hotel. Room service was great. We ordered key lime pie a couple nights. They were friendly and very fast.

    4
    « Well Centered - with many ammentities - Great airport hop »

    On the way to Jamaica - we stayed overnight at this hotel . Very clean , supportive , clean décor - quiet rooms - that contain a fridge and are very large .This hotel into the large shopping centre and has a great dining and cuisine area . The pool was clean and very secluded , and hot very hot though spotless . Well priced and lots to do - taxi service was quick for many people .

    5
    « Great location »

    This hotel has a great location, right next to the Florida Mall. Friendly staff, nice comfortable large rooms and very easy to get to all of the theme parks and attractions. Also very near to Orlando International Airport, however is far enough away to never hear or see any aircraft. Would definitely recommend for tourists and business guests to the area.

    5
    « COLD August Room »

    Upon arriving at the Florida Hotel & Conference Center, I was somewhat hesitant in that, generally, hotels attached to malls are not the greatest. However, to much my surprise, the hotel was very clean, staff extremely friendly and courteous and the hotel had the air condition blasting. Nothing beats August Summer heat than a cold hotel. Now, the room was something else. It was set for 64 degrees and I could turn it down to 58 degrees. Granted, as I later found out, that is comforter weather. I turned it up later that night because it was too cold. Anyhow, the room had a stale odor, but that was eliminated within an hour or two, after blasting the cold air. The fridge worked well. The fact that the hotel leaves two bottles of water out every day was a nice touch. The bathroom was clean and odor-free. I was expecting to see the staff replenish the shampoo and conditioner after each night of stay, but that did not happen. It was available the first day and that was it. The bed was amazing. I slept well, and the staff provided six pillows for a king-size bed. The view, well, who are we kidding here? It's a view of the parking lot. What is there to see? But other cars and the main highway. At night, it was the same thing. The mall that is attached is the Florida Mall. It has many options to eat. But word to the wise, prices are somewhat steep. But if you leave the mall, you have other options that are way more affordable. However, I do have to recommend if you like Italian food, check out Spoleto Italian Kitchen. That is a great concept. Prices are reasonable. Overall, I am happy with the hotel, room and mall. It is simple yet enjoyable. Not to mention, you are close to Disney and Universal Studios should you wish to visit. Plus, the uber ride to the hotel is relatively inexpensive (under $12). If you decide to visit this hotel, you will be greeted with a friendly staff that will try to appease your expectations. They have exceeded mine and will gladly return to enjoy this location once again.

    5
    « Great stay. Shopping, shopping, shopping. »

    We stayed two nights at this hotel because we were going to be shopping at the mall. We had a great time. Staff was friendly and helpful. Pool area was nice and relaxing. Starbucks in the hotel was very convenient. Breakfast Buffett in the restaurant was good. We had it both mornings.

    5
    « Was there for training, but enjoyed the very nice pool and martini in the evenings! »

    The staff were all very nice and helpful. The rooms, beds, pillows were clean and comfortable. The swimming pool large, clean and was very nice. I would stay there again. It's also attached to a mall for those interested, but that did not distract from the hotel in any way for those not interested.

    4
    « Enjoyable stay »

    Ideal shopping location, rooms of good quality. Good food options available. Room cleanliness was good. Good parking facilities. Excellent customer service from all staff. Ideal for business and leisure stays. Definitely recommendable

    5
    « Home Away from Home »

    I've been staying at this hotel for business on and off for years now. I liked it so much I bought my family to Orlando on vacation and stayed here. The facilities are amazing, the mall attached is fantastic and I love the breakfast buffet. The rooms are clean and the beds are soooo comfortable. Many of the attractions are a short bus ride away but car rentals give you extra freedom. Would recommend Florida Mall Hotel to anybody - business or pleasure!

    4
    « Excellent Hotel »

    I went here for business and was pleasantly surprised at how nice this hotel is. It's independently owned, but the service and the property is excellent. The restaurant had a wonderful breakfast and the bar had good food as well. The staff at this hotel is amazing!

    5
    « "Greeted by Friendly Staff" »

    I was greeted by friendly staff. My room was clean and comfortable. Everything was in working order. Bottles of water were provided. I slept like a baby nestled under a fluffy comforter and surrounded by an abundance of pillows. I don't sleep this well at home in my own bed. I woke up refreshed and enjoyed a delicious omelette made to order in the hotel restaurant Marcelo's. Keyed elevators and parking lot gave me peace of mind. I felt safe

  • 5
    « Wonderful Worry-free Experience »

    The hotel has a spa like feel to it that immediately puts you in a relaxed feeling. The staff are all extremely friendly and helpful. The room was very spacious and clean. The hotel is linked with The Florida Mall but, it is so quiet and peaceful you can't even tell you are right next to a busy mall. The in hotel restaurants serve delicious food and the breakfast buffet had everything you can think of for breakfast or brunch. The hotel also has a full service Starbucks and a Grab and Go convenience store. I did not use the business center but, it looked very appealing and had approximately 10 Mac computers. The hours for the business center, fitness center, and the pool are all very convenient. The conference area was clean and large with many restrooms nearby. They also include complimentary gated parking with the room and valet parking was offered for an additional cost. My only complaint is that I couldn't stay longer

    5
    « Warm and welcoming hotel! »

    Great location, wonderfully helpful and friendly staff and the best night's sleep I have had in a long time. Realy enjoyed the ambience at the Cricket's C]Bar and had a great breakfast at Marcelo's Bistro.

    5
    « Clean and serene »

    Enjoyed my stay. Warm atmosphere.9 Friendly staff. Clean & spacious rooms. The breakfast buffet was delicious! Bar and dinner was good. Fitness & business centers were outstanding. Convenient to shopping and tourism. Would definitely encourage others to visit.

    5
    « Amazing staff! I loved it! »

    I stayed at this hotel for 5 nights. Every part of my stay was great: room service, desk reception, restaurant, food! The location is perfect: near everything and especially the hotel is connected to the Florida Mall.

    5
    « A GREAT PLACE TO STAY »

    My stay at this property was amazing. The staff was always upbeat and thoughtful. I have stayed in several hotels in Orlando and this has to be in my top 3! Room was always cleaned. I loved that it was connected to the mall Free Parking Great atmosphere

    5
    « my stay at hotel Florida »

    Hotel Staffs - the receptionist have been very helpfulThe guest coordinators have provided a first time visitor like me a thorough information of the parks in Orlando.Their advise has been resourceful for me and my family to experience the thrills and enjoyment of the various parks. It was an exciting and comfortable stay at Hotel Florida.

    5
    « Florida mall Hotel »

    Fantastic big hotel , very polite staff lovely clean rooms plenty of space. Attached to the Florida Mall with a lot of shops & great food court. The have a kids play area too with plenty of kid friendly shops & rental strollers too. Would highly recommend for business travel, they have a plenty facilities & great wifi.

    5
    « I always come back! »

    My family & I have stayed at many hotels in the Orlando area. But, for that past four years there has been only one, and that is the Florida Hotel & Conference Center. We stay there several times a year and for good reasons. It is the cleanest hotel that I have stayed in in the Orlando area. It is close to the parks and restaurants. By the way, it's restaurant and bar has awesome food. And let's not forget it is attached to the Florida Mall! The staff is also wonderful.

    5
    « Exceedingly Good Employees »

    If you look at reviews on here you'll notice the accommodating attitude of this hotel's employees commonly features as an important factor. This may be due to managerial policies but if it is, kudos to them as they appreciate the importance of this aspect of the hotel experience. I have been to his hotel many times and returned recently after an elongated hiatus, however, I have to say I was extremely impressed to be remembered by the bell hops and the charming lady in the hotel convenience store thanks guys.

    5
    « Great Hotel, helpful staff »

    Great hotel attached to the Florida Mall, which has some great shops and a big food court. We stayed for 3 nights, room only when visiting the theme parks nearby. We did not eat here, choosing to eat in the mall. The staff were friendly and the place was clean. We used the outdoor pool too which was a great way to unwind after a busy day at the parks. Located close to airport and also has secure car parking . Would recommend and stay here again.

  • 5
    « Family Stay »

    Fantastic hotel, staff are friendly and polite, the location is perfect whether you want to shop or visit the many attractions. I would definitely use again and have no hesitation in recommending this hotel to family, friends and colleagues.

    5
    « Stellar Staff Extremely Accommodating »

    My family stayed at The Florida Hotel and Conference Center this past weekend. I cannot emphasize enough how accommodating and gracious the staff at this hotel were to our family. I believe it was the best service from a hotel's front desk staff that we have ever received. They went the extra mile to accommodate our requests. If only all hotel front desk/service department staff were like one.

    5
    « Great Place!! »

    Excellent hotel...clean...friendly..safe...and best of all..attached to the Florida Mall...definitely will stay there again and would highly recommend you do too!!!!! They even offer a discount voucher to Starbucks!!!

    5
    « Excellent hotel!! »

    Great hotel with friendly and helpful staff!! It is also attached to the mall so that's a plus :) The hotel also has everything you would need (i.e. gift shop, restaurants, starbucks, huge pool, Jacuzzi).

    5
    « Beds are very comfortable. Lots of pillows!!!! »

    The hotel staff was very courteous. I used the business center several times during my stay. I ran out of paper one time and the front office speedily replenished the printer with paper for me. I like a lot of good pillows and they had them in the room. I didn't even have to ask for more, the rooms come with plenty of pillows. The bed was very comfortable. I got a good nights stay every night and I was there for a week. The hotel is about 10 miles from the Orlando Airport. Bad news is they do NOT have a shuttle. The taxi was about $25.00 each way! That was a downer for me. I noticed that there were shuttle services that picked up groups. But the hotel does not offer any kind of shuttle service to and from Orlando Airport. I would recommend this property!

    4
    « Awesome hotel! »

    My husband and I took our children to Disney World, and we spent a lot of money. We would have loved to stay at a Disney resort, but the cost was overwhelming at best. So, we looked around at a few places in Orlando that we could stay at that would empty our wallets. I found this hotel and it looked great. It wasn't too much money, so we could afford some other treats in the parks. The rooms were comfortable, and fit all four of us nicely. I do, however, have to say that we did have some housekeeping troubles. In other words, our housekeepers did no clean everything like expected. One day they would clean the room, the other day only the bathroom. Because of that, I give this only a four star review. Other than that, we loved our stay. The staff was very friendly and sweet to our little boys. And, although there were many conferences occurring, we never had any troubles with people attending those conferences, because the staff kept them within the spaces they needed to be in at the right time. We stayed at the parks until the very very very end, so we often got back quite late, but the staff was always willing to help us bring a stroller up to our room. I will say that the hotel wasn't very close to the theme parks, but I am very willing to overlook that. We left each morning at around 7, and by the time we got to the parks, we had already missed the bulk of traffic, so it was so easy to get in. I feel like if we stayed closer, it would have been longer to get in. I also can overlook the drive because sometimes you need to get away from the magic for a while, and here, we were definitely away, which was great for my husband and I. We truly did love our stay here at the Florida Hotel. We saved our wallets, and we slept comfortably and quietly.

    5
    « GOOD HOTEL »

    I would have to say that this hotel was an excellent one, the location was also excellent, customer service was to the TEE..I would truly recommend this hotel to others... The only thing I did not like was there was no microwave in the rooms of this fine hotel.

    3
    « Annual Conference at a Convenient location »

    Hotel is in a great location in Orlando. Upon driving up we found a very confused situation with people coming in and departing with no one (bellmen or valets) ensuring the safety or convenience of guests. After being told to drive around three times, I was able to get a front desk rep on the phone and to meet me at the entrance. She brought out a luggage cart and helped us get checked in. The hotel lobby is very grand though the decor is rather outdated. The hotel is generally well maintained they ensure the safety/security of guests by requiring key cards to access most every amenity including the elevators. The rooms are on the small side but we had a king bed with sofa (bed) and refrigerator. The bathroom was clean and nicely appointed but had no fan. The fitness center was large with some newer equipment and well maintained but did have a dank/funky smell (probably bacteria or mold). The outdoor (chlorine) pool is large and it and the hot tub are well maintained/ clean. There is a Starbucks in the lobby (that was the only thing open before 7 am). The staff there was friendly and competent. As should be expected, there is a large volume of traffic in and out of this hotel. Add to this that it is attached to the mall and you will see a lot of people here. Check out was a breeze and the front desk clerk was very helpful. Overall this is a good business/ conference hotel. Undoubtedly, our annual conference will be there again next year and so I will return. It would not be my first choice for personal/ recreation travel to Orlando.

    4
    « Good Hotel, Location adjacent to mall »

    The hotel would have gotten an overall excellent rating except our housekeeper did a poor job in cleaning our room daily. It is great and convenient that the mall is collected to the mall. The convention services were great.

    5
    « Loved my time there »

    it was the perfect stay! Staff, rooms, services, and everything else was right on point. My family greatly enjoyed it. Will return in the future. the location at the mall made it a great spot for the family to relax.

  • 5
    « Great Hotel & Location »

    Lovely big rooms with comfy beds, especially the pillows! Pool outside for some Florida sunshine and connected to Florida Mall for some retail therapy! Also a gym to shed some calories from the huge US meal portions!

    5
    « Mr. Nettles »

    Awesome Hotel, had a great time. Would definitely stay here again. Staff was friendly & helpful & the property was clean. Having an entrance to the mall in the hotel was a nice extra. Fenced in parking & having to have a room key to get past the second floor made me feel safe & secure. it is in a great location very close to everything so great for people going to the parks but not wanting to stay in expensive properties. All in all excellent stay @ the Florida Hotel.

    4
    « Comfortable & Convenient »

    The hotel itself is very nice. Clean and comfortable rooms and the staff were very pleasant. Perfect location for shopping, dining and visiting the theme parks without the congestion of International Drive and surrounding areas. The only slight downside was the parking. We didn't valet and I had to drive round for a while to find a parking spot which was at the back of the parking lot. We also dined in the restaurant Crickets which seemed reasonably priced for a hotel restaurant.

    3
    « He's on business I'm on vaca »

    The room was adequate. Clean. Pool was smaller than I expected. I didn't care for the hotel being attached to the florida mall. If you want to go to a mall shopping then I guess it's great but I didn't care for the fact that mall patrons could cone into the hotel .

    5
    « great place to shop and chill. »

    Good location near the airport, mall on the doorstep (literally) and plenty of facilities with friendly staff. Wifi included and of a fast speed. Crickets and Marcellos great places to eat and socialise - love the Marcellos breakfast. Other outlets a short walk.

    5
    « Great Staff & Hotel »

    This Hotel is a great place to stay. It is not only located in a great shopping mall (The Florida Mall) the Staff is great. We did not meet one Staff member that did not speak to us and wish us well. The Bar is very well stocked and very knowledgeable of any drink you desire. The breakfast buffet is well stocked including a Chef to fix eggs any way you desire. One new thing the Hotel has added recently is a shuttle to the Theme Parks at a very reasonable price. They also welcome and recommend the use of Uber , which is a nice "ahead of the game" idea. Our next stay in Orlando will definitely be here!

    5
    « Comfortable rooms with shopping at hand »

    I have stayed at this hotel perhaps ten times. It has always had welcoming staff and has been clean, comfortable, and safe. It is connected to a large mall with many restaurants and many, many stores. It is also close to many of the attractions for which Orlando is famous. I recommend it.

    5
    « Clean, Quiet and Convenient »

    We stayed a couple nights at the Florida Hotel. This is our second time staying with them. The rooms are exceptionally clean; the bathroom was lovely. It's nice to have the complimentary water bottles and a refrigerator in the room. It is a quiet space, yet convenient to the airport and there is a mall attached with many stores and an upscale food court. We plan to stay on our next visit to Orlando.

    4
    « Conference Center »

    The Florida Hotel excels with their expertise in hosting small to moderate size events. The highlight is always their service staff who value the gift of hospitality and are very competent in each of their rolls.

    5
    « Fabulous user friendly hotel. »

    I arrived before check out time and was able to check in immediately. My room was exceptionally clean and comfortable. Complimentary bottled water, coffee maker, and refrigerator made my stay especially comfortable. Having immediate access to the mall and a variety of dining options is nice.

  • 5
    « Excellent Service and Accomodations »

    The hotel staff was very helpful and fast in resolving an air conditioning issue in the room. Also, the assistant director of food and beverage (Ted) was amazing and really worked with me to accommodate 30+ people for dinner in the hotel restaurant. Thanks again!

    5
    « An Oasis in Orlando »

    My favorite amenity was the state of the art gym. It had everything from modern cardio machines to weights. After working up a sweat I was able to cool down with cold water and a cold washcloth from the fridge. The gym has everything you need to have a good, clean, and fun workout. The hotel itself has very hospitable staff and is in a great location. Did I mention that it's attached to the Florida Mall? I would definitely recommend this hotel to others.

    5
    « ALWAYS GOOD »

    It is always a pleasure to stay here, I stay for business reasons but the staff are always consistent and take a pleasure in making you welcome. Location is perfect. Buffet breakfast excellent, so is happy hour and bar food.

    5
    « Great place to stay for a convention with a shopping mall downstairs »

    Stayed here for a convention over a weekend. We stayed a week. Was great having the mall just downstairs especially when my husband was at the convention. Was hard to get around to anywhere else though as it was too far to walk. We ended up hiring a car as we needed a car seat, was too hard to get a taxi with a car seat. Use UBER. Would have been nice if the pool had some shade.

    4
    « Fun Hotel with Good Guest Services »

    This hotel is a great location for a family vacation because it is attached to the Florida Mall. No need to contend with Orlando traffic for a quick meal, or a afternoon of fun on a "no themepark" day. Guest services was extremly helpful the entire visit & even resolved a billing issue after we left. They made the experience great. Only drawback-- the rooms were a little older, making them seem dirty (mold in the tile grout, random surface stains). I would stay here again, because I know hotel staff is respectful and responsive.

    5
    « Florida Hotel and Conference Center »

    Room service was the best I've experienced at a hotel in a long time. The entire staff, reservations, dining, etc., was friendly and always offered a smile and a kind welcome. Whether they were assisting me or another guest everyone was friendly and made me feel welcome. Hotel rooms, conference rooms, restaurants, convenience store and hotel facilities were all clean and well maintained. Proximity to the Florida Mall (entrance in the main lobby) was everything a shopper could ask for! I had a wonderful visit during my conference and would consider booking a room for family get-a-ways.

    5
    « Great Location for Conference and Leisure Time »

    I just stayed this past week for a conference. This place is great for accommodating large numbers. The friendliest staff I have encountered in a while! Rooms are spacious, quiet and relaxing. Check in was very quick and professional. Starbucks in the lobby makes it very easy for breakfast. The hotel is attached to the Florida Mall making it very convenient for shopping. Two bottles of water in the room each day is a nice touch. Private onsite parking also very convenient. The biggest surprise is the size of the gym facilities...it is just like going to a full size gym with all the equipment! Not to mention the great pool! Well worth they stay for a centrally located upscale Hotel without the upscale price!

    5
    « Recent stay »

    The hotel is clean and the rooms are in great condition. The staff are pleasant, friendly and willing to assist. There are two choices of restaurants within the hotel to choose from and it is attached to the mall for ease of shopping. The hotel is great but the mall is always over-crowded.

    3
    « Very dated hotel Very Pricey »

    i had a family stay here last month. It was quite expensive to stay here but it was good for the mall ...& that only...! The swimming pool was open until 10 at night which was good, it is very basic though. The Cricket Bar in the hotel is good , the food is good and the beer etc. The rooms would have been modern in 1988

    3
    « Business Conference »

    The hotel service was good, but the property and rooms themselves are quite dated. The surrounding area is also not very good. The air conditioning units in the rooms are old and loud, but function. One of the rooms I was placed in had a funky smell and the air conditioning didn't seem to function properly, however. Staff was very accommodating.

  • 5
    « Best Conference Hotel in Orlando »

    Our professional organization holds its conference twice a year. Our summer conference was July 23-24, 2016. This is the 4th year we have come to the Florida Hotel, We have always been fully satisfied with The Florida Hotel. There were absolutely no complaints about the guest rooms, conference room, food service, front desk and wait staff in Marcelos dining Room. We were all pleased by how the hotel staff went out of their way to make everyone comfortable.A special thanks to Ruth at the front desk, Carlos in Marcelos, And Melay and Isabel in the conference room. I give the hotel an A+ rating. We plan to be back in January.

    5
    « Great visit »

    This hotel was great. We attebded a convention in the hotel and loved the room, the service and having the Florida Mall right there. Entering the lobby, it is beautiful and the lady at the desk went above and beyond to help us and my family and I were very pleased with everything.

    5
    « Florida Hotel »

    This hotel is a great place to stay while in Orlando. The "Hotel Food" is very good and reasonably priced. The hotel is attached to a mall which allows easy shopping and activities that don't require a trip away from the hotel. Finally the staff is very pleasant and professional. I have stayed here a few times and will stay here again.

    4
    « Most Pleasant Stay in USA »

    I have spent 2 weeks in three different cities and in three different hotels with my family in USA. Florida Hotel and Conference Center was by far the best of them. It was the only one with a friendly staff and a sensitivity for customer needs. The rooms were clean and were cleaned everyday. The A/C was not loud. The elevators were speedy and enough in number to not to make you wait. Hotel has a business center where hotel guests can use the computers (mostly iMac and a few Dell with Windows). The wifi was free and good working. There was also a small pool in front of the hotel but we did not use it so no comments. The hotel was right next to a shopping mall which is big enough and crowded most of the time. There is a passage directly from hotel lobby into the mall. Breakfast was not included in our stay but there is a cafe next to the lobby with an open buffet where breakfast is served for 13 (cold buffet) or 16 dollars (hot buffet) . Also there is a Starbucks just 10 meters ahead of the lobby which is open at almost 6.30 in the morning where you can buy just a coffee and a sandwich or a cookie.There is a desk next to the reception of the hotel where you can buy tickets to SeaWorld, Universal and Disney. I enjoyed my stay in this hotel and recommend it to everyone. I had no problems and had a very comfortable and pleasant stay. If i go to Orlando again, i will definitely choose to stay in this hotel.

    5
    « Honestly Amazing »

    Food, drink and service. All perfect, attentive and thoughtful service from all the staff here! The pool was beautiful and the gym had everything I needed! Coming back soon! Want to give a special shout-out to Diana who worked in the hotel bar! She gave us places and things to do around the Orlando area as it was the first time in the states for me! 10/10!

    5
    « Brilliant! »

    This was my first stay at the Florida Hotel and it was brilliant! The location and facilities were great, the room clean, comfy with everything you needed and the staff so kind, helpful and informative. Very much looking forward to visiting again!

    4
    « Decent hotel »

    I stay here once a week on business. It's everything it's supposed to be. The hotel bar is very friendly but unless you are with the airlines who get 50% off the mixed drinks are pricey. The office center is very good as are the gym and pool. The connecting mall is one of the nicer malls I've been to. I'd stay for business, but if your coming as a tourist you can find hotels closer to the attractions with more to do for kids.

 

Getting to the hotel ...

All directions
·From: Orlando International Airport. Take the north airport exit and follow the signs to the Beachline Expressway/SR 528 West. Go through the first toll and take Exit 8 (SR 482/McCoy Road to the Sand Lake Road Exit). At this point, you will be coming out onto McCoy Road. This road changes to Sand Lake Road once you cross Orange Avenue. Stay on this road for approximately 5 miles. At the third traffic light (Golden Sky Lane), turn left into The Florida Mall, follow signs to The Florida Hotel & Conference Center, BW Premier Collection®. ·From: Interstate 4 West/Tampa. Take Exit 74 (SR 482/Sand Lake Road) off of I-4. At the bottom of the ramp, turn right and continue on Sand Lake Road approxim...

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