BEST WESTERN Plus Universal Inn,  Orlando

4.0/5  - based on 1036 guest reviews.
5618 Vineland Road, 32819-7827, Orlando, United States - See map
+1 407 226 9119 +1 407 370 2448

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor pool
    Outdoor pool
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 1046 traveler reviews
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Welcome to BEST WESTERN PLUS Universal Inn! BEST WESTERN PLUS Universal Inn in Orlando is directly across from Universal Studios®, Harry Potter® & the Island of Adventure®, so guests can walk to their destination. Hotels near Universal Studios Orlando® can't compete with our amenities. The Universal Studios® Best Western is the closest hotel to the Holy Land Experience® at just 1. 5 miles away. Guests at our Orlando hotel can enjoy free scheduled transportation to Universal Studios®, SeaWorld® and Wet n¿ Wild®. However, every great adventure should start with an epic breakfast. A free, full hot breakfast greets guests every morning, and includes buttery waffles, fresh pastries and fruits, a selection of cereal and yogurt, and 100% Arabica coffee or cold juice. Many of our Orlando hotel guests are here to visit Disney World®. The happiest place on earth is even more enjoyable when you don't have to travel far to get there. NASCAR®¿s Daytona 500, located just 45 minutes away, with our easy access to I-4 and low rates during 500 Race week, we are a fan favorite hotel. Our property boasts excellent reviews from existing customers in all media outlets. A convenient and flexible group booking system attracts a lot of churches and high schools to our Orlando hotel. We're happy to work with groups and blocked rooms. A friendly and multilingual staff makes every guest's stay just a little more special, and free wireless Internet is available throughout the hotel. Small, locally owned companies also bring business travelers to our Orlando hotel, and DB accounts are set up directly with our hotel's management. If you're lucky enough to be here on business, make sure you're close enough to the attractions to squeeze in plenty of leisure time. Whether you want to spend your time off the clock at Disney World® or swimming with the dolphins, it's just minutes away. Reserve a spacious BEST WESTERN PLUS Universal Inn room today and save! Enjoy your stay.

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Room 1

Guest reviews


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based on 1046 guest reviews
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Excellent
 
389
Verygood
 
447
Medium
 
165
Poor
 
18
Horrible
 
27
Business Business 24
Couples Couples 286
Family Family 554
Friends getaway Friends getaway 91
Solo travel Solo travel 20
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Universal Inn,Orlando
  • 3
    « Nice affordable hotel near Universal Studios »

    The hotel provided a good location near the Universal Studios parks & they provided a free shuttle to take you there. Although the shuttle itself was a bit dodgy (shabby & hard to get in & out of). The hotel provided good accommodation - plenty of room & comfortable beds. An OK continental breakfast is provided - but I didn't like the breakfast area - too cramped & was difficult to move around in when there were a few people down for breakfast.

    4
    « Clean and good location »

    This place was just what we needed for our overnight stay in Orlando to see the Blue Man Group. Comfortable beds, clean room, convenient location, and breakfast and coffee in the a.m. Our room had a stale odor when we first got in but once we kicked on the air it cycled and got better. Even after we left and came back it was fine. Kind staff... We would stay again...

    5
    « I'm So Glad I Read All These Reviews! »

    If you are a big family with kids to entertain, you will probably want one of the resorts but if you're just there for a few days at Universal studios - this is the place to stay. Nice staff, good free breakfast (limited but substantial...it's not a resort), good places to eat in the area and a very informative concierge. Most valuable that many smaller hotels don't have is a work station to print boarding passes/online airline check in. The only down side is that 10-12 hours is a long time to stay in the park but the shuttle doesn't allow for anything otherwise. But the good news is that it IS close enough to walk and the path is lovely. I would definitely recommend it to anyone! Just for information, they don't have airport service but the Mears buses run 24/7 so it's the next best thing.

    4
    « Great location »

    You don't have to leave the complex, some very good selections of restaurants in the complex adjacent to the property. Rooms were clean and quiet. Great value, good location. Would definitely stay again with the family.

    5
    « Great »

    This is a great hotel! The location is very very good! So close to universal park and the international premium outlet! Have a supermarket, burger king, and other restaurants next to the hotel too.... the breakfast was very good every day and in the reception Andi is so so great and helpfull!! She give us a very great welcome and answer all our doubts in our stay! Thanks a lot for all!! ??

    5
    « Clean and Friendly »

    The staff was very friendly, the room was very clean and so was the entire building. Plenty of clean towels and face cloths. Bed was very comfortable and clean. Check in was quick and easy and so was check out. Also included was an awesome free hot and cold breakfast buffet. Great stay and close to Universal Studios. Would stay again on my next visit to Orlando. Highly recommend!

    5
    « Best Western at Universal Studios »

    Very convenient stay, walking distance to Universal. Enjoyed a hot breakfast. Helpful, professional staff; willing to accommodate special requests. I would do it again and recommend to friends and family.

    5
    « Stranded in Orlando »

    We were stranded in Orlando for 3 days due to a cruise ship delay because of Hurricane Matthew. I booked a room at this hotel on my phone via the ship's internet so basically it was an unknown - little time to check amenities or reviews. I couldn't have been more satisfied. Close to Universal. Very spacious rooms, excellent service, and the rate was incredible!

    1
    « Almost wind up in the Hospital! »

    Horrible service and room not as clean as it should be, kind of smelt moldy, as well as very uncomfortable beds. Breakfast is okay but nothing special. Pool did not look to good so we did not bother using it. Workers are incompetent and rude. I have stayed at much better Best Western than this one, just disgusted! We got stuck in the elevator for 45 minutes the first morning we were there and it was getting to the point where I almost passed out as there was no air vents and beaming hot lights in the elevator. I would of been rushed to the hospital if the Fire department did not get there when they did thanks to my husband having his cell phone on him and calling 911 three times, who knows what would of happened to us if he did not have his phone. The staff at this hotel could not even get the door open or have the capability of calling 911 to get us help. There seem to be no maintenance workers there to help us either. Once we got out of the elevator do you think we got a 'How are you or sorry', no we got them trying to tell the fire department it was our fault we were stuck. And then we find out they had elevator issues the week before. Very horrible manners. They would of left us their to rot if it was up to them. Stay away from this hotel if you want to have a safe and happy vacation!

    5
    « Amazing »

    We stayed here for 4 days and the hotel was the best place to rest during the night and have fun at the parks during the day. The beds were very comfortable. We plan on staying here in the future when we visit

  • 4
    « Good quality for the price with smells »

    Building and facilities are in good working condition. Due to lack of proper ventilation it has an oder. This seems to be a general problem with Best Western Hotels. I do not know if some kind of regulation for sealed windows but it would help if it were possilbe to get some freh air inside. The Staff is very friendly and helpful.

    5
    « Worst concierge I've ever interacted with »

    No complaints about the hotel or its staff. Everyone was very helpful for the two night stay. However I'd avoid the ticket sales person (especially of its a guy named David). We arrived early to drop our bags off before checking in and the ticket sales guy aka David asked us how many nights we were staying. We called ahead to confirm we could purchase our tickets here which we were told would be discounted. We needed both universal parks + the haloween night. However David and his manager tried to charge us twice as much for the haloween tickets claiming it was the best deal offered to non Florida resident's. We didn't thing that was right and confirmed with Universal directly. David gave us our refund but very rude telling us we were wrong. I've never met anyone know the hospitality industry give us a hard no like he did several times when he was the one wrong. He had bad prices, bad information and bad customer service. Avoid him at all costs or do your research before purchasing from them. They basically up charge what they call "discounted tickets". We ended up purchasing our regular universal park tickets from him and purchasing our add on haloween tickets at retail price at the park gates. I've stayed on resort before and their concierges are 200% better than here.

    5
    « Staff »

    The staff at this hotel goes beyond to make your stay a great experience. I would recommend this hotel to anyone looking for a clean and friendly environment. When I return to Orlando I will most likely stay again.

    3
    « Stayed here last minute »

    We stopped here for the night before we were to fly our of Orlando. It was okay. There was supposed to be a hot breakfast but unfortunately, the employee was late getting there so there wasn't anything to eat except cereal or stuff for the toaster. A little disappointed with that. The room was clean though so that was a positive.

    5
    « Fantastic through Hurricane Matthew »

    We love this hotel and always stay here. Andie, Carla, Corrine the front desk ladies are WONDERFUL, friendly, and professional.. The manager Sam does a fine job with his staff and pitching in when needed. I am in the hotel business myself and know when it is done right. The rooms are very clean, the breakfast staff works very hard to keep the food items fresh and area tidy(which is a challenge at times). I will even go as far to change my travel plans if they are booked. The staff was great during the hurricane at putting the guests at ease. Highly recommend this hotel!!!!

    5
    « Nice Hotel close to Convention Center »

    First time at this hotel....very close to convention center where my meetings were. Bus/trolley stop very close nearby. Also had shuttles to area attractions - but we sometimes drove given the timing of some of the shuttles. Very friendly staff. Comfortable room with usual amenities. No problems encountered during stay.

    5
    « Good clean hotel in good location »

    Good clean hotel in a good location, there was plenty of shops and eating places within walking distance. The hotel staff friendly and helpful. There was a good choice of food for breakfast. Would definitely recommend

    4
    « Great Location »

    We stayed at this Best Western for 4 nights. It was a great location and a good value for the money. A free shuttle was provided to Universal at set times in the morning and evening. It was within walking distance if you wanted to leave the park in the afternoon. The pool was very refreshing after a long hot and humid day at the park.

    4
    « Comfortable and clean »

    I chose this hotel for its proximity to a reunion location. I was pleased in every respect. The room was clean and in good repair. Convenient location. I wanted to stay there again this year, but they were booked during my stay.

    1
    « Ants and bugs in room! »

    When we first entered the room, I noticed there was a piece of food on the floor, but dismissed it as accidents and oversights happen on occasion and the carpet also felt dirty. We then experienced ants in our room every night of our stay, with no food or drinks being left out. Swarming in the bathroom and up the door mouldings and along the counter. I informed the desk many times. I was told they would "spray" Thursday while we were out. We still saw a few Thursday night and by the time we returned on Friday evening they were crawling all over our backpack that was on the couch, all over the microwave and refridgerator cabinet and the T.V. cabinet. I went down again and told the desk worker. He simply complained that he was annoyed that why did people complain while he was on his shift. No offer to do anything except to "leave a note" for the morning crew. My daughter also saw a spider in the pull out bed. I've stayed in many hotel rooms over the years, as my kids play travel sports. I have NEVER experienced any type of bug until now. This hotel needs a thorough cleaning and pest eradication. And I will never stay here again and am hesitant to stay at any Best Western in the future.

  • 5
    « hot water too high to reach »

    The only thing I do not like is the hot water at the breakfast buffet. It is too high. Can not see inside the cup while filling it with very hot water for tea. A law suit waiting to happen. Why can't they have it eye level like the coffee. Good chose of food at the buffet. Everything else was great. Close to Universal Studios, East walk to it. Area seems pretty safe.

    5
    « We loved this hotel »

    We stayed at this hotel while getting our college student settled in at school. We unexpectedly ended up having to add 2 extra nights to our stay and the staff worked to make sure we were accommodated. The hotel was very busy, so I was grateful that they could help. The room was very clean and comfortable. We loved the beds. It was nice to have during a stressful week.

    5
    « Fantastic Value! »

    Its basically across the street from Universal, has a shuttle bus to other Orlando attractions, offers free & pretty good breakfast and very affordable! What else could you ask for! Our room was very clean -- gym was decent and pool area a little shabby! If you are on a budget this is a great place to stay for your Orlando vacation! One night here is cheaper than your entrance fee to Universal or Disney! Plus the area its in has several places to chose from to eat plus there's a Walgreens right there as well if you need to pick up drinks or snacks for your room! I would stay again in a heartbeat!

    3
    « Universal »

    Same distance as staying on property. We walked to the park to save the 20$ universal charges. Also has a free shuttle. The breakfast here makes the stay worth it. Just as good if not better than your local breakfast spot. Cleanish rooms. Needs some maintenence. You get what you pay for. Friendly welcoming staff.

    5
    « Very close to universal »

    We stayed here for 2 night. Don't break the bank and save for other activities. Taking an Uber to Universal is 5 buck and you don't have to leave without breakfast ( very good variety) Come back to a nice comfy bed.

    4
    « Excellent value and location »

    Although the corridors and rooms are a bit dark and outdated, everything else about the hotel is brilliant. It is exceptionally good value for money and in a fantastic location. Universal is a easy pleasant 12 min walk from the hotel. There is also the added bonus of a free breakfast every day which really is excellent with delicious sausages and egg and selection of drinks. Also great is the fact that you can get free coffee from the kitchen machine any time of day. Good fast free WiFi. Great friendly service. They even let us stay in our room for free a few hours part check in time. We would definitely return here when coming to Universal again.

    4
    « Good location »

    We have stayed at this hotel a few times as it is a good value hotel in an excellent location. The breakfast area has recently had a refit which works very well, there is now more seating. The rooms are a little dark but very clean, reception told us that they are planning to refurbish the rooms at the end of the year. There are a few restaurants within walking distance of the hotel and it is about a 20 minute walk to Universal Studios.

    5
    « Best Place to stay in Orlando if visiting the parks and wanting to get your money's worth! »

    Always woke to a hot tasty breakfast after a good nights sleep in a comfortable bed. Hotel was clean and inviting. The staff was professional and friendly. The man at the guest services desk selling tickets for the parks also gave us great tips and pointers about how to take full advantage of our time in the parks and how to get to and from them so that it save us time, money, and energy! If we went back we wouldn't stay anywhere else!!!

    5
    « Great Hotel Experience »

    My last visit in April 2016 was my 2nd, and both times I've had a great experience. The price is very reasonable especially when you take into account it's close proximity to Universal Studio's AND that you get a full free breakfast. The room is comfortable, the staff is friendly and helpful, and we enjoyed the availability of having a shuttle to take us to and from Universal, so no parking fee. There are quite a few restaurants within walking distance as well. Would gladly stay again.

    5
    « Excellent Experience »

    We greatly appreciated the kindness, warmth and hospitality provided by the staff. The breakfast was delicious! The rooms were comfortable, extremely clean and spacious! We are looking forward to our next trip to Orlando and will definitely be staying here again! Thank you!

  • 4
    « Always perfect »

    Has everything I need & I never have a problem.. They treat me great & it's perfect for what I do ???? Sammy is the GM & the staff go out of there way to accommodate our needs .. Why would we go anywhere else.? Clean, convenient & nice ??

    4
    « Good hotel, very close to Universal studios »

    We stayed in this hotel for 3 nights while visiting Universal Studios. The hotel is really conveniently located, just a 20 min walk from the gates. Free breakfast, free wifi, and spacious rooms meant we would definitely stay again. The price we paid represented good value for what we got.

    3
    « It's only been a year »

    I stayed at this hotel a year ago, and I am sad to say it is nothing like it was. It was (a year ago) a very great place. This year, not so much. Check in was very difficult. The front desk was not kind and tried very hard to make me look like an idiot every second she could. We had to check out and check back in during our stay, which also took fifteen minutes. The rooms have not been renovated, our door would not close properly (you had to slam it if you wanted it shut), and the gentleman selling tickets to attractions at the front was just nasty (and sells for a lot more than what's online, FYI). Breakfast was good, but you had to wait a long time for the kitchen to refill empty items. The beds were not overly comfortable and the bathroom was not as nice as it was last year (different rooms, I know). However, it is super close, like walking distance, to the parks, and the price was right. Unfortunately, this will not be our go to place next year when we return unless major improvements and renovations have been made. The housekeeping staff was very nice.

    4
    « Excellent Hotel »

    I staying in this hotel from 25th July till 29th July. it was a lovely experience. the location is hotel is so nice that one can walk to Universal as it is just 15 mins walking distance. Hotel staff was really cooperative.Specially the GM Sam was really humble with Guests. Plus the Counter Lady Carla was really cooperative as well. Breakfast was good but can be made better like choice of Boiled and Half Fry Eggs etc.

    3
    « Best Western Plus Universal Inn - Close to Parks and Comfy stay »

    My boyfriend and I chose to stay here for our second hotel during our trip to Orlando back in May 2016. Small, but comfy and clean rooms, with king sized bed, mini fridge, tv, FREE wifi, FREE parking, FREE hot breakfast (eggs, diy waffles, fruit, and a meat, cereal, bagels/toast etc.), FREE park shuttles, near a lot of restaurants, and super close to most of the parks!! Hotel staff were extremely friendly and let us drop our luggage for storage so we can go to the parks before checking in. Also gave us free breakfast that morning when we arrived, thank you for that kind gesture! Would stay here again and would recommend for those on a budget, without super high expectations, and just looking for a comfy and convenient place to stay while visiting Orlando. Would stay here again due to the free amenities/perks and proximity to the hotspots in Orlando.

    1
    « Will not stay here again! »

    Room was average but definitely not updated or renovated. Hotel staff was not friendly nor did they have any care for our concerns. Shuttle service was horrible! Inconvenient times, poorly marked stops at the parks and NO A/C in 90 degree weather!!

    4
    « Place to Rest your Head »

    If you are a value conscious traveler this is a 5 star hotel. If you are looking for high end resort style accommodations than this hotel is 2 stars. I am rating my stay 4 stars since we knew it was a value play from the beginning. The reason its not 5 stars (in the value hotel category) is due to the fact that we have stayed at other BW properties and have had nicer accommodations, so rating this a 5 star property would be a disservice to the others who truly deserve it. This BW is very close to Universal Studios. We walked there twice during our July stay. We also stayed on Universal property during the same July stay and had a lot more comfort and amenities (pool, water taxi, ambiance, etc.) at the resort. You do pay significantly more for the on property hotels so if you are only looking for a place to rest your head then stay at this BW. BW also offers a lot more value conscious food and beverage options within walking distance.

    4
    « "Disney World"I would »

    As a Canadian employee of this company. I choose this hotel for its location, it's 20 minutes from Disney World. It has many good restaurants located just steps from the hotel, the staff is friendly, the pool is refreshing, a little small but serves its purpose. I would of preferred to change my room but they where sold out, I liked the fact they had a tour guide on site for all attractions near by.

    4
    « Great place for Universal »

    Our family stayed one night. VERY close to Universal. The hotel has a shuttle that drops you off at the park at select times. We used the shuttle for the morning but decided to walk back to the hotel because we finished earlier that the shuttle return time. Great breakfast, hot and cold items. Zero complaints.

    3
    « Close to Universal »

    We stayed here one evening in early July. It's close to Universal but I wouldn't consider walking to the park. We drove and paid to park. Since you will probably drive anyway...you might find something a little farther away to save some money. The hotel itself was quiet and clean. We were on the first floor and it was quiet even though we were close to the dining area. Breakfast was warm and kept full. It's your typical hotel breakfast fair. Staff were very friendly. The front desk gals were all helpful and nice.

  • 4
    « Extra Room »

    We booked this room in addition to another Universal Resort Hotel room. It is perfect for our needs. Clean, spacious, free parking, great breakfast, within walking distance to food and extremely convenient to all major attractions. Budget conscious travelers should not hesitate to stay here.

    4
    « Great value »

    This hotel was really incredible for the price we paid. Its a couple of miles from Universal studios and the hotel provides a free shuttle to universal and a couple other parks. Great pool to relax after a long day at the parks. Staff at the hotel were very friendly. Breakfast is included - has a few options sausage, eggs, waffle. Rooms are clean. Parking available at the hotel. There are a few shops and restaurants within walking distance.Would def stay here again.

    5
    « A nice place ,to stay,close to Universal,and Sea World. »

    This is a truly nice place to stay,if you are planning on visiting ,Universal ,it is less than five minutes away,and only about 20 to Sea World,there are many restaurants,close by. Please be aware the parking gets a little tight there, later in the evening ,for it looks like they share a lot with a few other pardons there.

    3
    « July 10, 2016 »

    The hotel lobby was bland, but desk personnel were friendly and helpful. Shower fixtures needed upgrade. Maintenance was not very good for wet floor and malfunctioning A/C. Some housekeeping staff did not seem to understand English very well.

    4
    « wonderful Place to stay with a family »

    No isues...Very happy people. Helpful.. Food was good, accept no bacon served lol. Room are cozy .Pool area clean Transportation provided to the parks free of charge. Everything near by.. Pharmacy, restaurants, mall, ice cream shops and gas stations. I recommend this hotel .

    4
    « Vacation »

    Good place to stay. Room is clean. Great price for the area. The walk to Universal Studios Orlando is about 20 min. They do provide shuttle but it is on limited schedule. So we paid to drive in. The breakfast is good. When they 7 to 10am they mean it. Good place

    3
    « Vacation to see the Potter »

    Nice clean rooms great price for the room. The shuttle is only pick up twice in the day. We drove in to park. At Universal Studios. Be ready to walk around Alot. Good view nice and clean. Service is good the breakfast is fast and clean. So glad we came

    5
    « Good Place to Stay »

    We stayed at this hotel on June 9 and 10th. It is located about 1/2 block off of International Drive. The rooms were very clean, my only compliant is that there is only a shower in the bathroom. The breakfast was very good. Fruits, cereals, eggs, bacon, juices, coffee, waffles, pancakes, and breads (bagels, sliced white bread, wheat bread, english muffins). Breakfast staff was very friendly and so were the clerks at check inn. They do have shuttles that run to the theme parks but the times are very limited. You can purchase your theme park tickets in the lobby. We would definitely stay here again.

    4
    « Nice Place to stay. »

    Nice, clean hotel. Good breakfast included. About as close as you can get to Universal Studios. Offers a free shuttle to the park. Only complaint - could use more parking not shared with restaurants and other hotels.

    5
    « January stay to see medical professional. »

    Picked this hotel because of the proximity to medical Dr. I was seeing, price and accommodations. It's a very quiet hotel, older but the rooms are nicely furnished and very clean. The complimentary breakfast included a full breakfast menu. Also in walking distance to major restaurants. An added bonus was the shuttle to Universal Theme Park. I would stay again.

  • 4
    « We had a great stay! »

    We were very pleasantly surprised to discover that we had a family suite - definitely a great value for the price we paid! Excellent breakfast, clean rooms and friendly staff. Everything I look for in a hotel

    4
    « Very nice and convenient hotel near universal »

    Hotel lives upto its best western plus name. Decent breakfast. Courteour and helpful staff. Clean rooms. Swimming pool is nice too. They have theme parks free shuttles which is very useful. Very near universal studios. Dining options are also plentiful nearby. Definitely a good hotel to stay for families.

    4
    « Great place for Universal visit! »

    Stayed 3 nights for a visit to Universal. It was about a 15 minute walk to CityWalk. The room was clean and the A/C worked fine. There is only one elevator but it's only 3 floors so we used the stairs the whole time. Breakfast was sufficient. We'd stay again for the price.

    3
    « Inexpensive and You Get What You Pay For »

    I love Best Westerns and the Best Western chain but if staying in Orlando again (I went for business), I'd likely stay somewhere else. There was nothing really wrong with this hotel, but there was nothing really compelling me to stay here again. It's inexpensive and good value for the money and has free breakfast. If price was driving my decision to choose a hotel in Orlando, I'd certainly consider this place but look at other options also. The people working there were very friendly; loved the service.

    4
    « Very good! »

    I enjoyed my stay and loved the queen size bed! Although there was an off-putting odor in the room, especially after re-entering it from an outting, the tub was large and spacious and the room set up was nice. I wish the table/seating area was a bit larger and that the AC did not leak on the floor, but I still had an enjoyable stay. Good breakfast!

    3
    « Old looking rooms with poor lighting, place lacks pep »

    The good part about this hotel is its proximity to Universal Studios. Other reviewers have also highlighted this as the most significant advantage, besides its value for money. While we dont disagree, we found several other newer hotels in and around the same area, which offer equally competitive rates. The property looked very old and the place has a dull look. Lighting in the rooms was also poor. Breakfast options were limited and we wished they had something to cater to Indian tastes given the huge inflow of Indian tourists. I would recommend looking for a newer hotel (such as Holiday Inn) if the pricing was more or less the same.

    5
    « Great deal for the price »

    The hotel staff is great and the rooms are clean and fresh. The breakfast meals were hot and well supplied. The pool is nice and they have towels at the pool if you forgot yours. The van to and from the park were not condusive for our large group and they really needed at least two vans running. Same problem returning that evening. We waited 35 minutes past the original time and one family had to wait even longer.

    5
    « Cheap, clean, great location and staff »

    This is where you want to stay for right around $100. Centrally located to everything, free shuttle, free breakfast, free wifi, comfy beds, office center with printer, Everything we needed for Disney and Universal weekend.

    3
    « Walking distance to Universal studios »

    Room was clean and smelled nice on arrival. The bathroom could use some "deep" cleaning especially around the toilet. Shuttle is available to Universal but the evening one was leaving park at 8:30 so we walked back to hotel. Nice breakfast. Several restaurants within walking distance.

    4
    « Good experience overall »

    Very convenient. Extremely quiet. Hotel pool could use some cleaning. The bathroom shower faucet is bizarre to operate. Breakfast is very good and everyone is very friendly. Shuttle service to Universal is somewhat limited but is only a short drive away. Convenient to many restaurants and stores

  • 5
    « Best value for Money »

    I have stayed in many hotels but I must say this hotel offers the best value for money. Best features are 1. Great breakfast to fill up with all energy u need to cover the theme park. 2. Location : 5 mins from Universal , 15 mins from seaworld. 3. Shuttle : you can live easily without renting a car if you are in Orlando for universal and sea world. 4. Noise: I hate hotels where u can hear everything your neighbors DO in night. But this hotel i slept without any disturbances what's so ever. 5. Resturants: you got carabbas, Japanese kobe, Burger King, and my personal favorite border grill just within 5 mins of walk. Anyone visiting Universal this is the hotel to stay for. After a full day of long walk you won't have energy for swimming or gym ... why to waste money on those.

    3
    « Decent Stay »

    This hotel is very close to Universal, you could easily walk there. However the walk is diceving because it is much farther than it looks. The room was average, but the bed was very comfortable. The weird part was if you turned the light switch off the outlets in the room stopped working so we had a few nights of uncharged electronics because we used the light switch instead of turning every light off individually. You are very close to most attractions like universal, sea world, water parks, discovery cove, and international drive. It took us about 20 minutes to get to Disney work from the hotel with easy access to the highway. The room was clean and the staff was very friendly. Breakfast in the lobby was a nice addition. Every day is different and they have the menu for the week by the elevator. Often hotels serve the same thing every day and the free breakfast gets old on longer stays. We would stay here again if in the area. For the price and proximity to everything it was a good deal.

    5
    « Excellent location if you are going to Universal parks »

    The hotel is very quite. The room was very clean and comfortable. The have a good breakfast. Seating is tight. There are a lot of restaurants nears the hotel and a Walgreens. The rate is reasonable and I really recommend it.

    5
    « Good location, great breakfast »

    We had a great stay here. The bed was really comfortable, we slept great every night. There were different things for breakfast every day but it was consistently really good. My favorite was the waffles. The location is great if you are going to Universal. There were no resort fees, either, and you didn't have to pay to park which is kind of a rare find in Orlando. The hotel also offered a shuttle to Universal every day and you have to sign up for it the night before. The wifi worked well. There was not an ice machine on the third floor, which was where we stayed, and that is one of my only complaints. We would definitely stay here again.

    3
    « NewsYears Eve stay over »

    It was slightly above average but over priced because it was News Years Eve. Had transportation to and from Universal but it stopped at 8p going and 12 A back to hotel. That was very inconvenient. It would have been nice if they went that extra mile for their customers, then the price would not have seemed so outrageous. Had to take a taxi for both ways. Room was clean.

    4
    « Perfect for Universal »

    We spent a couple of nights in a double queen here while visiting Universal Studios. The hotel was perfect for that. We were on the 2nd floor and the room was fine. It was clean and comfortable. Everything worked. The staff we encountered (front desk, breakfast room, shuttle driver) were friendly and courteous. We enjoyed the pool both nights after coming back from Universal. While it does not have a hot tub (something we enjoy) the pool was clean and refreshing after a day on your feet. The breakfast was ample and good. Seating is tight. There are only a couple of 4 person tables and we had to split up both days during breakfast. They should add some space to the breakfast area. They offer a shuttle but it did not appear to make frequent trips to and from the park so we opted to take the shuttle to the park in the AM and walk back when done. The place is about a mile from CityWalk and completely doable. The rate was very reasonable and given its location I would definitely recommend it.

    3
    « Nice enough but disappointed by shuttle to Universal Studios »

    First off, I have been using Best Western hotels for years, although I haven't recently. My mother and I stayed three nights at this hotel in mid April at the beginning of our vacation. Our plan was to visit Universal Studios and the HolyLand Experience which are close to the hotel. One of the main reasons we stayed there was because they had listed a shuttle service to Universal. I was extremely disappointed to learn upon arrival, however, that the shuttle only runs twice in the morning to Universal and the twice in the evening from Universal. There is a very long gap in the middle of the day where there is no shuttle service available. I was quoted a taxicab price of $10 to get from Universal to the hotel if we didn't want to wait for the shuttle. The hotel also states it is within walking distance to Universal. It is, but it is a lot longer of a walk than you would expect and in some instances I would question the safety of walking to the park. If you have young children or older adults I would NOT recommend walking to the park. The hotel itself was fine. Our room was clean, the beds were okay. Not the comfiest, but this is Best Western after all, not the Marriott. The morning breakfast selections were good and the food was hot. There is a small dining area with tables and chairs, but it is very small and it makes for tight quarters.

    4
    « Perfect stay. Better Price »

    This place was perfect for our stop in Orlando. It was walking distance from restaurants and shops and you were right at Universal. The price was the best part. It was the cheapest of anything around but you got the quality of a Best Western hotel. I will stay there again!!!!

    5
    « Great hotel for visiting universal studios »

    Hotel was perfect breakfast was great and the staff was so friendly and helpful ..You can walk to universal or take a nice boat over from a neighbouring hotel..Beds were comfy and clean...We had a great vacation

    5
    « Review »

    We had such a wonderful experience, every associated was friendly and very helpful. It was the best experience we've had at a hotel, we will definitely be back and suggesting the best Western to all of our friends and family.

  • 4
    « An inexpensive gem »

    This hotel was a genuine bargain. I'm the middle of a bunch of high priced hotels, its cost was just a little under $100. I'm sure partly because prime season is about over. But it was clean and comfortable with an outstanding breakfast included. Consider this one next time you are in Orlando.

    5
    « Enjoyed »

    Friendly staff. Great breakfast, best sausage - eggs, waffles, yogurt, bagels, juice, cereal, pancakes coffee, included in room rate. Nice lobby., clean comfortable beds. Great rate. Close to Universal and Holyland Experience.??shopping nearby.

    5
    « the best time »

    The experience was great. the treatment received by all staff was excellent. the rooms are spacious and comfortable . It has several accessible shops to eat and shop to bring food to the park. the hotel provides you transportancion for parks . I loved the hotel and recommend

    5
    « One of my best location choice »

    The room may not be new but it is indeed clean and orderly. The location is near Walgreens and some food chains which i require for our necessities as tourists. 5 min drive to Universal Studios. We dont have a car but the hotel has shuttle to universal and disneyland to pick us up with 2 choices of schedule.

    4
    « Parked my car and walked to Universal! »

    Just returned from the Best Western Plus Universal Inn. Check in with reservation took all of 4 minutes. Room was clean, had a mini fridge, microwave, coffee pot with coffee and the 2 queen beds I requested. Free breakfast in the morning is such a lifesaver...eggs, waffles, hot coffee, juices, cereal...something for everybody. The seating area was a little cramped, but people were eating and then taking off for the park. I really did not believe that you could walk to Universal Studios, so we tried it the night before. YOU CAN! And you will be crossing streets with traffic lights, not running across 3 lane highways either! We took it easy (two 45 year old adults and an 11 year old child) and it took about 15-20 minutes, tops. Once you are at City Walk, you decide if you want to go to Islands of Adventure or Universal Studios. You won't be the only people walking either, you will see others, so don't be afraid. The person at the front desk will tell you the way to get there. Saves you money on not parking and saves you time when you leave the them park. We didn't have time to check out the pool or anything, but this place is a good value, excellent location to Universal Studios theme park and a great place to shower and crash at night.

    2
    « Unfriendly Staff »

    I gave a 2 out of five because of staff. The cleanliness of the room and whole facility was great. Even the continental breakfast was better than expected. The staff however, was rude and acted like we were interrupting them. The front desk clerk when we arrived never welcomed us. She just asked for a credit card and gave us a room key. It was like we had inconvenienced her by arriving. Then when we asked the best way to walk to universal studios, she told us the route that would take us the longest. We walked for over 45 min to get there and she didn't even inform us that the park was closing at 5 that night. We got there right at 5 and had to turn around and walk the 45 min back. The next morning, the gentlemen at their shuttle info desk was polite and friendly and told us that that was the complete wrong way. He gave us a different route that took only 10 min to walk and put you right into city walk. Even the front desk clerk in the morning wasnt much better. She too acted like we had bothered her by being question asking guests. We actually had to yell "hello" because we stood ant the front desk that was unattended for several minutes. Not a very friendly place. Would not stay there again unless the staff realized they work in the HOSPITALITY business and that being happy and polite to people is pretty much rule #1.

    5
    « Glad We Stayed Here!!! »

    We checked in on a Friday afternoon. Check in was very quick. It is a good thing that we had reservations, because the hotel was booked solid. We were told that there was a Dance Competition at Disney World. That is why all the hotels around were full. I noticed that the place was clean right when we entered. We got to our room, a handicapped room, pretty big. It was also very clean. We went to dinner right across the parking lot, to The Golden Corral Buffet. There are 3 restaurants across from the hotel, a Starbuck's, Walgreens, a souvenier shop & a Burger King. Across the street there is a Carrabbas Italian Restaurant. Down the road about 3 blocks was an IHOP. All the places are within walking distance. The biggest reason I picked this hotel, is because I was told by the front desk that Universal was right across from the hotel. Universal is 3/4 mile away, from the hotel. Nice walking path too. Very handicapped accessible too. We were there to do Universal & Kennedy Space Center. The hotel is also about 10 minutes away from the International Drive. There are alot of things to see & do there too. We stayed for 8 nights, before we had to leave to head home, on the train. The train station is 8 miles from the hotel & has a Hertz too. The hotel has a good free breakfast, free internet, free parking, a pool that is handicapped accessible. The pool is clean too. The rooms are very quiet too. You can't really hear your neighbors. If we were coming back to Orlando, we would stay here again. I also want to Thank Karla & Karina(front desk gals), Esther, who was in charge of breakfast, & Sam the Owner, for having such a nice hotel. Thank You again for making our stay so enjoyable.

    5
    « Nice Hotel in Great Location »

    Very nice hotel and within an easy 15 minute walk to Universal Studios which saves on parking fees. The hotel has a great breakfast and there is shopping and restaurants in the same parking lot. Friendly staff.

    4
    « Inexpensive and close to Universal Studios »

    This is the perfect place to stay when you arrive in Orlando in the evening and plan to spend your days at Universal Studios/Islands of Adventure. They have a shuttle to the park, and a decent breakfast to start your day. The staff was very helpful, and let us store our bags in the office to pick up on our way to the airport that afternoon. If I thought it through better, I would stay here my first night in Orlando, and then early the next take an Uber to the Hard Rock Hotel for $6, check in there and get my Express Pass with my room key. You can store your bags with the concierge, and go enjoy the early entrance to the parks.

    4
    « Great option for Universal »

    Stayed 3 nights. Wow. What a great hotel! About 15-20 mins walk to universal park gates. First impressions were good. Front desk staff were great and nice to have free shuttle to the park (although we walked most of the time). Room was a little dated but clean, comfortable and well appointed. Microwave was handy as was the fridge. Good choice of tv and decent wifi speed. We used the laundry room which was easy to locate and use. Quick cycles too which was convenient. Nice pool area with free towels and very private. Pool not the cleanest though (a few leaves) and could do with some attention. Nice and warm though. Breakfast area was a bit cramped but breakfast quality and selection was excellent. Lots of restaurants and a Walgreens nearby. Great value too - What's not to like! Would thoroughly recommend.

  • 4
    « Great place for Universal visit »

    We stayed here for two nights. It is what we were looking for: a clean, no-frills place where you can have a good night sleep after spending the whole day in the park. Service was good. Breakfast was OK for selection but it worked perfectly in allowing us to get going quickly. Shuttle service is a little limited in terms of frequency but we walked to the park when necessary. Overall, satisfied and probably would be back.

    5
    « grand kids trip to universal »

    We all were impressed by the clean rooms we had--the staff was friendly and the children enjoyed the breakfast every day. The selection was large enough to even satisfy a picky eater. The kids are even thinking of a trip in the near future.

    4
    « Good Stay »

    This place is very close to Universal Studios, our room was neat and good, staff were polite. Great place for a great rate. Breakfast was ok. We were four hours early and could not check in however the front desk staff secured our luggage so that we could go to Universal Studios, the walk was less than 15 min.

    3
    « Convenient but nothing special »

    We stayed here for 3 nights this month to visit Universal Studios. Barely saw a smile from any of the staff and the free breakfast consisted of microwaved eggs and French toast. They did have some bagels and cereal to be fair. They advertise shuttle service but it's only 2 times in the morning and twice in the evening with the last time being an hour before the parks close! We ended up taking cabs in the evening anyway. The rooms were clean and comfortable enough for our family of 4. Reasonable value for the cost but not sure I would stay there again.

    4
    « Economical base for Universal »

    The hotel is a 15 minute walk from Universal. They also have a free shuttle but it's more hassle than it;s worth. Typical mid range room, decent included breakfast, and friendly hard working staff. Maids didn't do a great job, often leaving garbage is the room. Don't buy tickets or book cabs through the booth in the lobby. You'll pay substantially more than doing it on line. If you want to visit Universal and don't want to pay the big bucks to stay at the park hotels this is a good choice.

    2
    « Issues »

    Overall I would not recommend this hotel in the shape it is in now. Good issues: large room - 2 beds and sofabed; in-room microwave, fridge, and A/C; good location to Universal Poor Issues: carpets very filthy - socks/feet became black within half an hour of walking in room; all clean towels had stains - towels need to be replaced; poor Wi-Fi - always dropping connection; cold pool; wish we could open window; breakfast was ok but it would be better if there was more seating and quicker cleaning of the tables; hotel seems rundown and in need of renovation.

    5
    « GOOD »

    I like this hotel. Good breakfast, good location and cleanliness. Near the sea world. Many restaurants and drugstores. Safe. Near the Orange West Convention Center. Good service and polite and welcoming staff.

    4
    « Very good, small hotel. »

    Good value for what you get. We stayed here to get the shuttle to Universal to go to the Arnold Palmer Invitational. Good location. Make sure to reserve the "Family Room" because they are a good bit larger and have a separate seating area. The beds are comfy. A/C runs constantly though. Good TV, fridge and microwave. Free wifi. Free breakfast was decent. Typical bagels, toast, danish, limited fruit. They had rotating choices of eggs, breakfast meats,etc. For some reason they watered down the juices (apple, orange, cranberry). That seems like a silly place to try to save money. Coffee was good. The pool was freezing though. We couldn't even use it. Nicely decorated lobby. They really need to run the shuttle more often though. Being that close, there is no reason they couldn't add a few more runs each day - especially on the weekend when it's busier. That kept them from getting 5 stars because we had to use an Uber to get back because it was raining.

    5
    « My son's birthday surprise »

    The staff at this hotel was corteous , friendly accomodating.Katherine and Karla at front desk staff were very efficient and polite. The manager Sam was there to make sure you were at ease and confortable, not just as a guest, but a friend of the hotel. They offer a free shuttle bus to Universal Studios and other parks in the mornings and the afternoons, you have the option to take a cab just for $7 or if you like to walk it's only 20 min . David Werber was very helpful to assist us buying tickets for the Parks Thank you David . Our room was very clean and spacious, Yanet Pineda our housekeeping did great job , thank you Yanet for your hard work. The breakfast was hot , fresh and tasty, The Lady did great job keeping the dinning area clean . Thank you Katherine, Karla , Yanet, Sam , David see you again soon , God bless you guys .

    1
    « RUDE STAFF/OWNER »

    HORRIBLE EXPERIENCE! Do NOT come to this hotel! I made a reservation through Expedia, showed up at 4pm to check in after driving 3 hours to Orlando. I was greeted by a rude front desk clerk. She informed me that my reservation was canceled because they attempted to run my credit card on file for authorization. She says they had Expedia attempt to contact me through phone and email earlier in the day. I NEVER got a phone call or email. They gave my room away at 3pm and were sold out. I asked her to show me the print out of the cancellation and she wouldn't hand me the print out. I asked to speak to the owner who was RUDE and told me it was HIS hotel so he could run prior credit card authorization. I informed him that when you select "book now, pay later" you pay at check in and no other hotels had done a "prior authorization" before checking in. The card I had on file was no longer active. He says they tried to contact me, which was a lie. He was not sympathetic or helpful and they both provided HORRIBLE customer service. After getting the reservation print out, my cell phone number was clearly written on it and they NEVER called me to inform me of what was going on. Seems like the just wanted to give the room to someone else gif a higher rate instead of through a third party site at a lower rate. In the end we ended up getting a 5 star hotel for a better rate than this crappy hotel. Do not stay here the owner is a jerk! And his staff is rude and has an attitude. Horrible customer service. Not worth it!

  • 4
    « Good value and great loaction »

    This hotel was very clean and nice. Staff was friendly and helpful. It is located less than 5 minutes from Universal Studio. This is a really good value for the location as well as the free breakfast and shuttle to Universal Studios.

    3
    « Close to Universal, Rude Staff »

    My friends and I were here on spring break to visit Universal Studios. The location is prime (a mere 20 minute walk from the Universal parks), and there are many food options close by. The room was decently spacious and clean, and the housekeeping staff was friendly. However, the nighttime front desk staff was very rude and unhelpful. Would not come back to this hotel, especially when there are so many others nearby with similar room rates.

    2
    « Mixed quality »

    Shower, bed were good. Air conditioning, TV and frig were poor. The location was excellent (near Universal Studios and good restaurants). Could not sleep due to little air conditioning. Grainy screen made watching TV difficult. TV control did not always work to change channels. Breakfast was blah on cooked foods.

    3
    « Pleasant Stay »

    Pleasant, clean property...very near to Universal Studios, but did not feel comfortable walking to Universal as you have to cross a VERY busy road. We drove to Universal one day and used the hotel shuttle the next (easy shuttle signup). Free coffee available in the lobby at all hours, but if you have a taste for a certain national coffee chain with green labeling, it is only a 3-5 minute walk out the front door.

    3
    « Good Hotel Close to Universal »

    We stayed here in early March. The rooms were clean and the staff was very friendly. I only had one major complaint and it was with the reservation. We flew in and were scheduled to arrive in Orlando at 10AM. This would put us at the hotel by about 1130AM after getting luggage/car rental ect. I called and asked if we could do an early check-in and was told that would not be possible and if I wanted to check in earlier than 3PM I would have to book the room for the night before. We had flown all night and I was with my pregnant sister who after flying all night really needed to rest so I did choose to purchase the extra night so that we would have a room when we arrived. I have traveled a lot and this is the first time I have been told that I couldn't check in early and that I would have to purchase and extra night in order to do so. Other than the hotel was clean and close to Universal which was perfect for us.

    4
    « Great customer service and breakfast! »

    The front desk personnel and manager were great. The hotel was very clean and the free breakfast was great. I really helps offset the cost of food during your trip. The housekeeping staff were very nice and helpful.

    5
    « Spring vacation »

    We have stayed at this hotel in prior visits to Universal Studios. We like this hotel because it is within walking distance of Universal and has great restaurants around it. The staff at the hotel is very pleasant and accommodating. The room was clean and comfortable. The hostess at the breakfast buffet kept it well stocked and clean. When someone would leave after breakfast she was right there to clean the area for the next person. This was important because it was busy. We really enjoy staying here.

    4
    « Great breakfast, comfortable room and service! »

    Me and my family stayed at Best Western Plus Universal Inn the evening of 2-29-16 and was very comfortable. The breakfast was superb, eggs, sausage, waffles and pancakes which I usually don't see at the other places that include breakfast. The room was very clean and comfortable and the service was very good. It was very reasonable and I highly recommend it.

    5
    « The Best »

    This was probably the best hotel experience that I have ever had. I have stayed many hotels but this one is far and above the best. The price does not reflect how nice this hotel was. I have paid a lot more for hotels that do not stack up to this one.

    4
    « Best Western Santee, SC »

    Employees were pleasant and the facility was very clean. The room in which we stayed was close to the lobby and continental breakfast. We have stayed here before and will continue to stay. We occasionally make trips to Orlando and Daytona and the stop over is very convenient because it is close to the Interstate. I will stay here again because of the cleanliness of the rooms and the property at large.

  • 5
    « Location, Location, LOCATION! »

    This was the second visit to this hotel. The first time I went to Sea World and this time we visited Universal that is directly across the street from the hotel. A free shuttle is offered to both. The front desk young ladies truly are great at Guest service!! the complimentary breakfast is definitely nice and you will find a just as nice young lady there taking care of your needs. Very nice recently renovated rooms with great beds. I believe this is the best value in Orlando and I highly recommend this hotel.

    5
    « Great location, clean rooms »

    This is absolutely the best motel for going to the parks. The breakfast was very adequate in the morning and the shuttle was free and just took 5 minutes to get you there. There is a starbucks across the parking lot along with Golden Corral, Kobe Steak House and the Orlando Ale House. The room was clean and quiet.

    5
    « Hotel Stay »

    It is very nice hotel to stay at. The employees were very nice and friendly. The hotel is really close to Universal Studios and pretty close to other attractions. That is why we like to stay here. The rooms were also very clean.

    4
    « Hints and facts »

    Hotel was very clean and smelled nice. Room was decent size. Air worked well. bathroom was marble and granite updated. Towels were very scratchy. Hair dryer was awful. better bring your own, I could have dried my hair faster if i stuck my head out a car window. Breakfast was O.K. need to alternate item choices more, biscuits and gravy, boiled eggs, maybe pop tarts for kids. Need to offer a mid-day option for the shuttle, if you have kids and/ or just want to res you will either walk it or Uber it. UBER was a great option. $5.00 to the park verses $10.00 for a cab. Having never used UBER I am now a fan. The biggest problem was on our last night we we're scheduled for a pick-up at 6 pm. he didn't show. So I had to call, the call did not go directly to the hotel, like you would think, it want to a central reservation. I was told at 6:10 he was on his way(now remember it's 5 min to the hotel from Universal) at 6:20 he still wasn't there, which told me he had not left yet. He arrived at 6:20. Also there is no close bathroom near the shuttle /bus pick-ups, so if you gotta go you better go before you leave the park! But all in alll the hotel was good. I am a part time travel agent, and have stayed in much better and much worse hotels. On a scale of i-10, it's about a 7 or 8.

    5
    « Perfect location, super complete & clean rooms, free transporation to Universal Studios! »

    Stayed for 9 days at Universal Inn, did 6 parks + BMG + mall shopping, and I can really tell it's excellent in-class and has extremely helpful and nice personel. Complete breakfast is included and there's free transportation to Universal Studios (US, IoA and CityWalk); if you're doing early park schedules like me you can just take a fruit to go, but breakfast options were awesome. Housekeeping is excellent; rooms are super clean, and include: safe, iron, medium size fridge, microwave, coffeemaker, two queen beds, flat screen with good selection of channels, mini closet plus lots of space in drawers, nice table for two and good WiFi during the day (several nights it didn't work). Gymnasium seems pretty decent although I just took a quick look in it, the pool is great to spend a hot afternoon after a half-day park morning, there's a good ice cube machine, a vending machine and laundry room (didn't use it). It is super close to most malls and markets (less than 20min away) and other major parks (Magic Kingdom is 23min away), plus you can literally walk to near-by restaurants, gas pump around the corner, Universal Studios two blocks away. There is even a small ticket sale spot inside where you can purchase major park tickets and attractions such as Kennedy Space Center, with discounts. What else can I say? As good as it gets! Eng. Pedro Apuy

    4
    « great price, good quality hotel »

    overall great. we lived in a 2 queen beds room but the beds are smaller than regular queen size beds. and the beds are not comfortable. but all other things are great compare with the price. free shuttle bus to theme parks is convenient.

    5
    « Best hotel in area »

    This is my third time staying in this hotel, all three times I stayed between 6-9 nights, It wont be my last. The included breakfast is really good and the service from the lady who hosts the breakfast (Name: esther) is by FAR the nicest lady I have ever met, every morning she has a smile and says good morning, even when rude quests leave their garbage on the tables she's still smiling. Bad- The only bad thing I experienced here was about 10 ants on my double bed that was never slept in and this happened on the 7th night. they than changed me to another room which I had no problem. I will be back.

    4
    « Good Family Hotel »

    We stayed in this hotel over the Christmas holiday. For the price, location and including a breakfast this hotel could not be beat as a family hotel. As others have stated the hotel is an easy 15 minute walk from the Universal parks. Rooms were advertised with queen beds but they still seemed (long but narrow) small. Rooms were similar to a Holiday Inn express. Room had a fridge, microwave and table with two chairs and easily accommodated a family of four. Free parking! If you want to stay close to Universal and not pay Universal prices, I would recommend it. It was nice having the Orlando Ale house close by as an inexpensive dinner and location and a Walgreens was in the parking lot as well. The Wall\\greens was well stocked for a family staying at the local hotels.

    4
    « Universal Theme Park Visit »

    This Best Western Plus on Vineland in Orlando is very close to Universal Theme Parks and within walking distance of a couple of restaurants and a Walgreens. Good location about a block off the main drag so hotel was quiet at night. Hotel has shuttle service to the park with two departures in the morning and two in the late evening hours so don't need to depend on car or payment of a parking fee. a full hot breakfast is included in the room charge and the rooms are spacious.

    4
    « Good allrounder »

    We had a great 4 night stay here in February. The hotel is a 15 minute walk from the entrance to Universal and well placed for other attractions. Staff were friendly and helpful and our room was spacious and clean. The pool was not heated, which was a shame. The breakfast area was not large enough for the amount of guests, with insufficient seating. Breakfast itself was good though. Would recommend.

  • 5
    « Great location for a trip to Universal Theme Parks »

    Just back from a family vacation in Orlando and I would highly recommend this hotel if you are going to Universal theme parks. It is across the street form the parks and about a 15 min walk. Lots of restaurants in front of the hotel and very helpful staff.

    4
    « Great Hotel in a Great Location!!! »

    My husband and I stayed here in order to attend Universal's 2016 Celebration of Harry Potter. The front desk staff is efficient and polite. Our room was 2nd floor, located on the front side of the hotel. There was a little street noise audible to us but it wasn't overly bothersome. We could see fireworks from Universal Studios out the window! The room is clean and fairly large; we had plenty of room to spare! There is a fridge in the room as well as a microwave. The AC works very well. The bathroom is clean and the water temperature/pressure is great for helping unwind after walking all day at the theme park. There is a free breakfast from 0700-1000 and it has a decent variety of items including waffles, fruit, eggs, sausage (pork and turkey) and yogurt (vanilla or strawberry). Coffee is available all day and I liked having fresh coffee available at 8:30 pm! Laundry facilities are available. There are several restaurants, a Starbucks, and a Walgreens pharmacy all located within walking distance. Universal is also within walking distance (20 minutes by estimation) but we chose to drive over. A shuttle is available. My only complaint is that the vending machine on the 2nd floor is poorly stocked. All in all I am very happy with this hotel and would definitely stay again!

    4
    « A great hotel, location, rooms, service. All that is needed »

    The hotel is located in a quiet and well-kept, near the Orlando Convention Center. The area is very spacious, has ample parking and everything you need is within an acceptable range. Those who want (like me) walk to the exhibition takes 15 minutes of pleasant walk. The hotel rooms are excellent, great atmosphere and good service. Breakfast is very basic, nothing more. Very important: the free WiFi working very good. It seams that there is a lot of attention to detail. I really enjoyed. Excellent value.

    5
    « Great stay »

    I stayed 2 nights and had a great stay. The customer service is excellent. The employees are very professional. Their breakfast is very good. I really liked the location. I will be staying here again.

    3
    « Good for the location, but mostly just your average quick-stay inn. »

    The location was great and the fact that they had low prices and transportation to Universal Orlando was a perk that lead us to choose this hotel. But the transportation is just a transport van (seating maybe 12), that only comes twice a day. So unless you're looking to stay at the parks from open to close, don't plan on using their system. Also, you have to sign up via room number in the lobby, but if you're late to the list, you're not getting on! Very hit or miss here. Our room was average and clean for the most part. The breakfast was less than stellar (but yes, what do you really expect for this price?), and the staff did their best but most spoke heavily accented English. If you're looking for a quick and cheap place to sleep while enjoying the parks all day, this is the place for you! But if you're looking for something a little more upscale, I would spend the extra money and go somewhere else.

    3
    « Fair »

    Was an OK hotel for a cheap vacation in Florida, Was in a good area and easy access to Universal Studios in Orlando. Car was included in the package we booked so it made it a lot easier to get around to other attractions in the area

    4
    « Orlando stay »

    This hotel was in an excellent location for our trip to Universal studios in Orlando. They provided a courtesy shuttle but we were close enough to walk. The staff were pleasant and helpful. Having breakfast included was a real bonus and it was of a high standard. We would certainly stay here again.

    4
    « Great location for Universal Studios park »

    Stayed here for 2 nights. Our room was clean and beds were very comfortable. We had breakfast both mornings. This is a self serve buffet style. Choice was what you would expect from a reasonably priced hotel - cereal, eggs, toasts, fruit etc, and was well stocked (although we did arrive at the start of service both mornings). The hotel offers a shuttle bus to Universal Studios twice a day, however the park is only about 10/15 minutes walk from the hotel. You do have to cross two roads - there are pedestrian cross signals - and this may be an issue for some visitors. We walked to and from the park and found this suited us better than having to plan our schedule around bus times. In summary, I would recommend this hotel primarily for its location. The drive from Orlando airport took us around 45 minutes (and we are visitors who were unsure of the route!), it is within easy walking distance of the park, our room was quiet and comfortable, public areas were clean, breakfast was fine. It is not a luxury hotel but for a short stay was absolutely fine and totally problem free. We would certainly recommend.

    5
    « Great stay!! »

    We stayed at this hotel to go to Universal studios. It was a great location . We walked to the park as well as nearby eateries . Did not have to move our car, which was great after all the previous driving we had done. Room was large & most important clean. Housekeeping did a great job. They honored my special request of top floor & xtra towels. Hot breakfast was good & changed somewhat each day. Area was a little small but in my experience most are. Breakfast ladies were very nice. We needed to check out a day early to drive home do to impending blizzard. We were pleasantly surprised that they did not charge us for the last night. THANKS, Best Western. Will definitely recommend ??

    3
    « Hotel within walking distance to Universal »

    We stayed here in 2014 and the quality of the hotel has gone down. It's about a 20 minute walk to Universal from the hotel or they offer a shuttle at 8 & 10 A.M. You can't check in until 3 P.M. but you can confirm your reservation and then go over to the park. Room had a musty smell, bathroom floor had hair and an earring on it. Shower had hair in it too. Breakfast wasn't great either. Very crowded, not enough places to sit. Pros is that it is only a 3 story hotel and is close to the park. Ok place to stay for the price, but don't expect much from the free breakfast.

  • 5
    « This is one of the better Best Westerns »

    After reading some of the reviews I wonder if everyone is reviewing the correct Best Western as there are several in the Orlando area. This one was by far better than I expected (according to the negative reviews). I take my reviews seriously so here is my honest review. This hotel is only 3 floors so it is smaller than most. I prefer this as the breakfast area is small so it would fill up fast. No problem, we just took the food upstairs to our room. The "family" room (the largest one) is the way to go if you like space and have more than 2 people. The bathroom is a nice size too! Large flat screen TV. Beds were comfortable. Pull out bed from sofa was slumped in the middle but my older children didn't care. Breakfast was good. Lots to choose from. Main dishes change daily. French toast sticks were soggy but the pancakes were great! They have make-your-own waffles daily. The location was perfect for going to Universal parks. We walked but be aware it will take you around 20 minutes to do so. The hotel is directly behind the Kobe Japanese Steakhouse and the Orlando Ale House restaurants. Eat at the Ale House! Delicious and priced just right. We found the service to be very good. Everyone was friendly and I must say the housekeeping did an excellent job! Our room was very well done plus after we returned from the parks they even had the lights on for us! The ceiling fan above the sofa bed was even clean. How many places do that? Not many! The bathroom was always very clean with plenty of towels. The towels were not thin but they weren't very soft either but they did their job. Nice complimentary Pantene products to use for shampoo, conditioner and lotion. Nice sized mini fridge, microwave and single-serve coffee pot. There was also a round table with two chairs. The only things negative I have to say is that the door to our room was not sound proof. We heard everything out in the hallway and we were near the elevator so you could hear it "ding". When the TV was on we didn't hear anything but I must say for light sleepers that would be annoying. Luckily I'm not one of them. Also, their free wifi didn't work with my iPhone for some reason. It did work for the Samsung phone my son had. Hmm...

    5
    « a trip to universal »

    The staff were excellent. The hotel was clean, the beds were comfortable. The breakfast was good and the free shuttle service was a plus. The room rates were really reasonable. Staying there eliminated the need to rent a car. Everything you need was across the parking lot. It was a pleasure to stay there.

    3
    « Nice, But..... »

    First of all, I wanted to give you a 5, but things happened and I could not. Check in was great. She was a peach and I am sorry I do not have your name with me. We were sent to our room and it smelled, we were immediately moved to a neighboring room. Better. The room was superb. However, and this is from other group members who throughout our stay, felt staff members were snobbish and unkind. Also, the breakfast is humdrum and the eating area is small. Busy weekends, go early...Now, if you need tickets, shop before, the Concierge is questionable, for lack of better words. We believe the discounts are not really as they appear. We found discrepancies in prices when we were out enjoying the area. The pool is there. Finally, the main reason for booking this hotel was it was close to US and they had a shuttle which could accommodate a wheelchair. NOT SO! Differing stories from everyone and we were led to believe the shuttle ran from 8am till 830pm. NOT SO! I believed what I read here on TA, and would have shopped around if I knew now what I know now. Cost us more than expected for extra parking fees, no shuttle, and discouraged by breakfast due to lack of space. Keep trying BW. You may get there still.

    3
    « Ok »

    Nice for a brief visit. Bathroom /tub area could be updated. Staff was nice ad helpful. Very convenient to Universal. Use the shuttle if you need a quick ride after a long day. Be sure to sign up for it.

    5
    « family & friends »

    Over all the stay was great. We only had one problem with the shower in one of the rooms when I reported it they fixed it right away. The breakfast was more then I expected with fresh eggs & pancakes, hot sausage and bacon. make your own waffles, juices, coffee, serial, toast. More like a real breakfast. My wife and kids said it was amasing.

    5
    « # 1 choice for Orlando »

    We stayed here for 3 nights, and I couldn't have had a better experience! I have stayed in many hotels, and this is one of my favorites! The front desk staff were beyond amazing and accommodating to our needs. The breakfast every morning was really good, and varied everyday, which is nice when staying multiple nights. The location is about a 10-20 minute walk to Universal Studios, but was also right beside some good restaurants to eat at. The beds were super comfy, and the room was nice and quiet, and came with a fridge and microwave. **The shuttle service only runs twice in the morning to Universal Studios...not all day! So beware of that - it is something we didn't find out until we got there! I give this place two thumbs up! Thank you BW Plus!

    4
    « Three night stay in December »

    The room was very clean and a decent quality. We walked to Universal Studios every day (about a 15-20 minute walk) so that was nice to save on parking. The free breakfast was adequate, though not great. When they say "french toast" what they really mean is soggy microwaved frozen french toast sticks. However, free is free and it was definitely edible. If you plan on spending most of your day out and about I would definitely recommend this hotel. It offers a good night's sleep, but not much else. Since we were only there at night, it was perfect for us! Some staff were more friendly than others but no one was straight out rude. They have a helpful concierge near the front door to assist with buying tickets for all of the nearby attractions.

    1
    « Terrible Customer Service ( Behind the desk Personnel: Karla) »

    Rude manager (name: Karla), threw us out at 8 pm because we complained that our room had not been clean for 2 days. We had booked the hotel for 3 nights, after 1st night we left room from 11am to 3pm, came back to a dirty room. After 2nd night, left room at 11am, came back at 8pm to a dirty room. Manager (KARLA) was insensitive to our feelings, best solution she had was to refund us and throw us out at 8pm. HAVE NEVER HAD SUCH BAD CUSTOMER SERVICE IN ANY HOTEL IN ALL MY TRAVELLING EXPERIENCE. Mary S

    5
    « Perfect location »

    We found that this hotel was perfect for our two day stay. They have a lovely man in the foyer who can advise you on the nest ticket combos amd we bought our passes there and saved money as well as not having to wait in a queue at Universal. They have a free shuttle that goes at 8am and again at 10 am. It reurns to the hotel at 6 pm and again at 8.20pm. You can walk and it would take about 20/30 minutes or take a cab from Universal takes about 5 min and costs $5 The hotel was perfect and didn't cost a huge amount considering the location. Comfy rooms, free breakfast, would stay here again.

    5
    « Awesome service from the morning cook. Ester is great. »

    Best breakfast you can have away from home. Clean room's clean pool,and nothing came up missing when we were out enjoying Orlando and kissimee. If you have time stop in and visit old town. Try to make it there on a Friday or Saturday, there's a classic car show. Worth making the trip if that's what your into.

  • 5
    « Great Hotel, Great Location.. »

    We stayed here for 2 nights the week prior to Thanksgiving. This hotel was a great value for the money. Staff was friendly and the breakfast was a nice perk. We even had our TV connection break at around 10:30PM and the Manager found us a replacement ASAP. Thank You....

    2
    « Unclean »

    The hotel has an odor and several of the front desk staff are rude. As well as the guy who appeared to own the hotel upon us checking out. There were workers doing work on the front door (during check out time go figure) and the man talking to them was unpleasant.

    4
    « return to Best western universal »

    have used for many years but became very popular with difficulty in booking and notable increase in price. Now value has returned and service and amenities are excellent. It is a small hotel with limited facilities but they are quite sufficient for our stay. The staff are of higher caliber and and I thank them for their patience with difficulties with the Wi-fi A real pleasure

    5
    « Good hotel »

    Good hotel for the money. Great value. Within 1.2 miles walking distance of Universal City Walk and both Parks. Pleasant helpful courteous staff. Plenty of exciting things to see and do in area either while driving or walking. Good restaurants. Artegon and International drive a must.

    3
    « Good Stay near Universal Studios, Island of Adventures and Wet and Wild »

    We have stayed for 3 nights at this Best Western Universal Inn. When we arrived, we have given a room in 3rd floor (301). After entering into the room, we have noticed that at least 5 to 7 cockroaches and stinky smell in the room. And water in the bath tub is stagnant. Immediately notified the staff at front desk and they gave us different room in 2nd floor. Beds are comfortable and Break fast is ok. But shuttle service is very good and Restaurants are near by.

    5
    « Nice stay »

    This is our place to stay when visiting the area. Easy checkin even early all you need for convenience microwave small refrigerator coffee maker. Plenty of fresh towels. Beds were very comfortable . Breakfast included good enough to start your day at one of the parks

    5
    « Great hotel »

    This is a great place to stay when visiting Universal Studios. The free hotel only shuttle in the morning got us to Universal studios by8:10am so that by the time you walked to the gate you only had to wait about 10-15 min before they opened the gates-usually 20-25 min before the official 9am opening time. The room was beautiful huge and clean and the breakfast was varied enough to meet 4 different types of appetites.I was also able to print our boarding tickets for our return home flight-a nice bonus. We would definately stay here again.

    5
    « Great experience »

    I really enjoyed the customer service. I was skeptical at first because of some of the reviews I had read. The rooms were very spacious. Beds were comfortable. Bathroom was clean. Breakfast was well stocked. Good food. The only bad thing about breakfast was the sitting area was too small. I loved everything about this hotel except one thing, the shuttle bus, the hotel uses, does not accommodate people with wheel chairs. So we couldn't use the service. We did however walk to Universal. You cross a major intersection but its safe with sidewalks. I will stay here again.

    4
    « The perfect ending to our vacation »

    After attending a conference for a week at a Disney resort we headed to the Best Western Plus Universal Inn to wrap up our time with a couple of days at Universal Studios. First, we were impressed that our room was much nicer than the Disney Resort hotel room. It was clean, comfortable, and updated. There were other extras that were included such as a hot & tasty breakfast, as well as a free shuttle to Universal. A bonus is the restaurants and drug stores only steps away. We will certainly return on our next trip to Orlando. As far as the Disney Dolphin resort... well the jury is still out.

    5
    « Great value »

    Very clean, excellent staff who are pleasant,helpful and friendly. Housekeeping is efficient and thorough. Conveniently located steps from trolley line. Excellent internet connection in rooms. Breakfast is included.

  • 5
    « Very Good Value »

    This hotel was everything we expected. Friendly staff, clean room, good breakfast, internet was easy to set up and use. It was very convenient to Universal, which is what we came down for. We were very satisfied.

    4
    « Great Hotel, Great Location, Great Price »

    We were traveling to Florida to visit Universal Studios. The hotel was in a prime location, within walking distance to the park (15 minutes). We did not utilize it, but the hotel also offered a complimentary shuttle There were also a number of restaurants nearby, and a Walgreen's for food and essentials. The hotel itself was in good shape, the rooms were clean and the beds were comfy! The free breakfast was an added bonus when you are already spending a lot for the park and food. We did not spend much time at the hotel other than to sleep and eat breakfast, but it exceeded expectations!

    5
    « Great Location and Clean too! »

    Traveling with young adult grandchildren for a day at Universal. Location 2 minutes to Universal. Super clean super comfy and full hot breakfast to fees the ever hungry grand kids. The breakfast staff were very friendly and smiling, a trait most welcomed when tired and hungry. Eggs were moist and delicious, had choice of regular sausage or turkey sausage, and plain waffles or get this...chocolate chip waffles, that made all kids really happy.

    4
    « Great! »

    The experience at the Hotel was very satisfactory. Andy at the front desk is the property's shining star. She is very hospitable, professional, and accommodating. A pleasure to meet her acquaintance and hopefully Best Western will appreciate that. The room # 105 although has a Very noisy air conditioner.

    4
    « "What a treat"! »

    My wife and I booked a room at this property on Oct.28th.as part of her birthday celebration and to take in Halloween Horror Nights. Universal and Islands of Adventure are only a 20 min.walk away. This hotel was remodeled about 1 1/2 years ago so interior is relatively fresh. Our room was neat and clean, but I found the bed to be a little too soft. The WIFI completely sucks, it kept dropping like a lead balloon. Breakfast was good and included some hot items such as: biscuits and gravy, sausages and reconstituted eggs. This hotel is not the lap of luxury, but if your on a budget, it will suit you just fine.

    5
    « wonderful hotel »

    Enjoyed staying at this hotel, would highly recommend this hotel. Very clean, staff is nice, delicious breakfast,beds are comfortable, shuttle to area attractions. Went in October would recommend going to Florida In October weather was prefect and the most we waited in line at Universal was 45 minutes.

    3
    « Nice Place to Stay on a Budget »

    My family and I stayed at this hotel over the Columbus Day weekend. There is a bus stop near the hotel. If you choose you can take the #21 bus which takes you to Universal Orlando theme park. It costs $2.00 per person each way. We took the free shuttle that the hotel offers. You can walk to the theme park but it is a long 3 blocks. Trust me I know lol. We picked this hotel because it is sa short distance from Universal, Orlando theme park. Our room came with a small fridge and a microwave. Which helps when you have children. We bought drinks from a food mart close by and left them in the fridge to be kept cool. The hotel offers continental breakfast, which really helps when you are trying to keep costs down. My hats off to the cook. She gives a good selection of things to eat. Our room was cleaned daily. I have two complaints. The hotel WiFi did not work properly. It kept throwing our phones offline despite us following all the steps to log on. Also the toilet bowl and seat were a bit nasty. When the bowl was lifted it seemed that it had not been properly cleaned. The seat also had a stain that had not been properly cleaned. I ended up purchasing something to at least get the seat cleaned. For this I deduct two stars. Maybe it was just our room but I did not go on vacation to do housework.

    4
    « Budget hotel across the universal studio's gate and parking garage »

    We stayed in this hotel because we were looking for budget hotel to stay for one night due to our changes of plan. Surprisingly, this hotel has a great location , just across the street to universal studio parking garage, if you are a walking person, guess you can walk to universal and save the parking fees. We should have picked this hotel when we went to universal. The breakfast was good, a room a little too small, they should have extend a temporary seating for breakfast to the empty space in the lobby. Small outdoor swimming pools, no whirl pools. In Front of this hotel, they have kobe steak house ( our favorites), some other restaurants, gift shop, fairfield by marriots and some other hotels. We may came back to stay here the next time we want to go to universal again.

    4
    « Nice hotel close to amusment parks »

    Used this hotel for our recent trip to Halloween Horror Nights and can't complain about anything. Nothing too fancy but that isn't what we were looking for. Just somewhere that was close to the park for when we were finished. We didn't eat any breakfast in the morning but they had a pretty nice setup from what it looked like.

    4
    « Great hotel within a mile of Universal »

    Great hotel with free breakfast. Within a mile of walking distance from universal city walk , universal studios and islands of adventure. nice updated rooms. Housekeeping is a bit loud at all hours of the day, but otherwise great stay. Lady at front desk was not "pleasant" but not rude. Would be nice to have a more welcoming and nice presence .

  • 5
    « Universal Studios »

    We could not afford to stay at the Universal on site properties, so we did the next best thing and stayed at the Best Western which is in very close proximity to the park, about 10 minutes by free shuttle. The oversized room was very comfortable for our family of 4 adults and th staff went over and above what their job requires. This was our second stay in as many years and we were completely satisfied.

    4
    « Great Stay! Close to Universal »

    We spent four nights at this hotel. It was clean, quiet and near Universal. It had a free breakfast (with hot/cold items). The hotel is small, but very family friendly. It has a small pool which we enjoyed after a long day at the park. They also provide a free van service to/from Universal at set times. There are restaurants nearby (across the parking lot). The staff was very helpful and we met some really nice people staying at the hotel as well. The only "negative" was it is not really within walking distance of Universal. Technically a 15 minute walk, but the roads are, in my opinion, too dangerous to cross. (Take the free shuttle!). It is a good value too.

    4
    « Comfortable Stay »

    The room was very clean. The A/C worked terrifically. However, there were a couple of issues the first being the lack of outlets for charging phones and computers and what not. Also, both nights it was extremely noisy all night long, not only people which I can not fault the hotel for but just general noise.

    4
    « Good Price - Breakfast a plus »

    Pros - Hotel was pretty clean. Staff was nice. Continental breakfast was good with a nice variety and was included in your stay. Cons - Bed was a little uncomfortable for me. However, others in the room (3) seemed to sleep fine with no discomfort. Yes, I would recommend this hotel to others.

    3
    « Adequate for overnight stay »

    Professional, warm, friendly and helpful staff. Adequate for overnight stay en route to the next destination . Pleasant, well kept surroundings. Would have been convenient if there was a Best Western airport shuttle available as there is in New York - JFK, but the cities - NYC and Orlando- are different and one must make allowances for such differences,

    4
    « Great Location, Basic Lodgings and Great Staff »

    We stayed at this hotel for one night and for the price we paid it was a great deal. The hotel amenities are basic, but clean and comfortable. The staff were extremely helpful and ungraded us to a suite. With free parking and wifi if you're looking for a budget hotel near Universal Studios and International drive you could do a lot worse.

    3
    « Clean and close to parks »

    upon arrival the attendant checking us in was not real helpful, and there was no lights in the pool for us to swim at night. The hotel was clean and the staff in the morning was very nice and helpful.

    5
    « Very Friendly staff »

    We showed up on the wrong day (day late) and were very kind to honoring the room even though we were a day late. it was a short walk to Universal and the breakfast was prepared very well. I would stay here again on my next trip to Orlando

    1
    « DO NOT STAY HERE »

    My fiance and I reserved a room at the BEST WESTERN PLUS UNIVERSAL INN, in hopes to have a nice overnight stay, free breakfast, and a shuttle to universal studios for the next day. We made an online reservation to stay 9/26. My fiance called immediately after making the online reservation to ensure that the room was confirmed, and they said it was in the system and confirmed. He called TWICE on the 26th when we were flying into Orlando, and both times they said the room was confirmed and they noted our late check-in. We arrived at 10 pm on the 26th and as we walked in the man at the counter said our names immediately and we said "yes, that's us." He then proceeds to tell us there was a problem with our reservation and he booked us a room at a different hotel. When we asked why nobody bothered to call us and tell us this, and what they were going to do about the inconvenience he had NO response and just said there's just a problem with the reservation. We had to schlep ourselves and our things over to another hotel, THE FAIRFIELD INN, which had a very gracious and we are just lucky that they honored the price of our previous room. Furthermore, Best Western said they reversed the charges on our reservation and that they would be available in our bank in 3-5 business days. We have now waited 5 business days, with no apology, no compensation for the inconvenience, and NO ROOM from the Best Western, and they are still holding $130 of ours. We called our bank, and the bank said that the Best Western is currently holding the funds and will not release them until the 5th of October. We have called the best western and are getting the run-around, and still no apology, no compensation, and no REFUND on our NON EXISTENT ROOM. This is hands down the worst hotel experience I have ever had, and we travel constantly. Nobody should ever stay here.

    5
    « Stayed there twice total of 5 days »

    Stayed here before a cruise 1 night and after for 4 nights. I didn't expect much for the great price - but boy was I happily surprised! Newly upgraded rooms that the housekeeper really cleaned well! Little touches like folding the towels into designs etc. The breakfast isn't the usual bread and coffee! Yes they had bagels, toast, muffins, danish. They also had the - make your own waffles. Every day a slight variation to the hot menu but always several items. Eggs, french toast, sausage, turkey sausage, biscuits etc. Also cereals, yogurt, juices and fresh fruit. The lady who does it all is amazing and sweet. She is constantly picking up, cleaning, getting more food out and very nice. She really cares that everyone is enjoying the meal and is comfortable. Saving the money on breakfast for 5 of us was great! The front desk people answered millions of questions from us and boy do they KNOW the answers! Restaurant choices, venues whatever. I felt bad the two girls (morning and afternoon) were constantly helping us. They also have a gentleman that can arrange park tickets or he can give out discounts to attractions at no cost. Best of all he really knows about all the area attractions. (He helped us go to Titanic at a discount!) Also a very nice man. I saw the owner on the property several times. This guy really cares about the place! Much better than other Best Westerns we have stayed at! There is also a small pool which gets all day sun and has lounge chairs and a supply of pool towels. I have to say I didn't expect the Hilton here, but for the price I certainly feel we got a great deal. Just the friendliness of the entire staff (especially after we kept losing room keys!) was well worth it! You can walk to a Starbucks, Walgreens, a liquor store, Burger King, Carrabas, a pub restaurant, a buffet place or a really good hibachi place called Kobe. Taxis are also readily available. They also had a shuttle to the various parks and it was free to Universal where we went. (Of course tip the driver!) If room size matters it would easily fit 4 people in two queen beds, or maybe even 5 with a crib. Plenty of t-v channels and free internet - which you may have to keep entering the password for as they are having issues with its upgrade. The owner told me to come back as they are remodeling. I have no idea what as I found it very clean and comfortable. We also had computers to print boarding tickets from. It was also close enough to all the parks and International drive but far enough away to be quiet! I highly would recommend this place for the above and its safety (cameras everywhere) and stay here again! -Linda

 

Getting to the hotel ...

All directions
·From: The north. Head south on Interstate 4 to Exit 75B. Stay in the right lane on Kirkman Road. Take a right on Vineland Road. Take an immediate right after the Burger King. The BEST WESTERN PLUS Universal Inn will be on your left. ·From: The south. Head north on Interstate 4 to Exit 75B. Cross over into the right lane on Kirkman Road. Take a right on Vineland Road. Take an immediate right after the Burger King. The BEST WESTERN PLUS Universal Inn will be on your left. ·From: The east. Head west on the Florida Turnpike and exit onto Interstate 4 West. Leave the highway at Exit 75B. Stay in the right lane on Kirkman Road. Take a right on Vineland Road. Take an immediate right after the Burg...

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