BEST WESTERN Plus InnSuites Ontario Airport E Hotel & Suites,  Ontario

3.5/5  - based on 500 guest reviews.
3400 Shelby Street, 91764-4873, Ontario, United States - See map
+1 909 466 9600 +1 909 941 1445

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free airport shuttle
    Free airport shuttle
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Restaurant
    Restaurant
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
based on 505 traveler reviews
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Stay at this all-suites Ontario, California hotel - free breakfast, near Disneyland® and airport! The BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites in Ontario, California, is a full-service hotel just minutes from the Ontario International Airport. Guests staying at this hotel will be near Victoria Gardens, California Speedway, Disneyland®, Ontario Convention Center and the Citizens Bank Arena. Nearby corporate locations include Dominos Distribution Center, BMW, Ferguson and the Toyota Corporate Center. Many area Los Angeles colleges are also located nearby. This Ontario, California hotel features fully-equipped all suite accommodations. A complimentary full breakfast is available each morning in addition to an outdoor heated swimming pool and hot tub, steam room and a fitness center. Additional amenities at this California hotel include an onsite restaurant and cocktail lounge, a full-service business center and conference facilities. Pets are welcome for a small fee. For a fun-filled, comfortable stay, make a reservation at the BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites.

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Room 1

Guest reviews


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based on 505 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
171
Verygood
 
117
Medium
 
65
Poor
 
65
Horrible
 
87
Business Business 142
Couples Couples 97
Family Family 163
Friends getaway Friends getaway 38
Solo travel Solo travel 40
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus InnSuites Ontario Airport E Hotel & Suites,Ontario
  • 3
    « Motel stay was good. »

    My complaint was the bathroom faucet had a constant and steady drip and the toilet plugged and was slow to drain after flushing. There was no hairdryer in the room. The king size bed was comfortable..

    5
    « Wonderful Place to Stay »

    Great Service and excellent room! Spacious, clean with everything we needed. We were upgraded to a suite, we had 2 TV;s, a kitchen area and separate bedroom all for under $120.00. It was a wonderful and surprising experience.

    5
    « Clean hotel »

    As always BW done great job maintaining this property. Breakfast always the best here. Parking needs more lights. Pool looks nice but I was not able to dip in because of my busy schedules. Can't wait to go back..

    5
    « Close to airport »

    This hotel was the best. It is close to airport and has very large rooms. We checked in the night before our very early morning flight out of ONT. Upon checking in we were told that from 5:00 until 6:30 each guests had their choice of beer or wine in the bar area. 2 drinks each for FREE. We munched on the popcorn and we sat outside and sipped our White Zin and husband his beer. Free shuttle back and forth to the airport and did I mention the room for only $112.00 and included 14 days of free parking. Bottled water was in each room. A delightful evening.....thank you Best Western

    3
    « You Get what you Pay For »

    This is a great hotel for the price. You definitely get what you pay for. The older building is starting to show her age. The rooms have been refurbished with a new coat of paint but it doesn't look like a professional job. Looks like new TVs too. The rooms are not soundproof, especially with water noises in the bathrooms (had to keep that door closed). It is definitely in need of a complete renovation. Breakfast was pretty standard. But the staff were excellent though. Very friendly and accommodating. I would stay again for an quick overnighter. Nothing extended though.

    5
    « NHRA Weekend »

    Spent the night for a weekend get away. The check in was very quick. We were given keys and map to our room. Gorgeous room with a king size bed. Very quiet. We miased getting our complimentary drinks as we were away from the hotel for dinner. Breakfast this morning was hot and delicious. Check out was seamless. We will stay here again in the spring.

    4
    « Close to the airport but quiet. »

    Clean, comfortable. Standard hotel with a bar where you can get a light meal.Great shuttle service too! Good value for that hotel needed for those early morning flight departures. I would stay there again.

    5
    « Wednesday Surprise »

    We have stayed at this hotel several times. The social hour is great and you can also order food at the bar. There is also a managers appreciation the 1st Wednesday of each month. This was our second stay on appreciation day and they had complimentary hot dogs, hamburgers, chips and salads, yum. Previously it was a luau theme very cool. They have very comfortable beds and the rooms are nice and also a good size.

    4
    « Best airport hotel for value »

    Love staying at this hotel. Rooms are big and clean. Price is right. Easy to Ontario airport. Rooms all have refrid and microwaves and big working TV. Vending machines and laundry on property Clean! This is most important to me in any hotel

    1
    « Filthy Dirty, Noisy, Smoke Filled »

    What a horrible experience!! This dump is filthy inside and out. The dirty screens windows don't lock allowing the outside smoke along with the noise to travel in. The carpets were filthy and looked like they hadn't been cleaned in years. The plumbing rattles sounding like someone is knocking on the door. The floor vibrates where you could actually stand and be moved. The dirty toilet plunder is in clear site under the sink. The vents haven't been washed in years. The three phone jacks in the room were hanging from the wall, but no phone in site. The internet wasn't working the night I stayed there. So many people were smoking on and around the building the entire place smelled. Isn't smoking allowed in certain areas or at a certain distance from the building? Not here! They're puffing right next to the pool. I called the front desk and requested the staff standing outside my window please remove themselves as it was almost eleven o'clock. When the motorcycle came in and purred for ten minutes at midnight, I really thought I was on a comedy show being filmed. The only positive thing was the woman at the front desk. She was extremely kind. I didn't eat breakfast there as I could only imagine the kitchen it was prepared in.

  • 4
    « beautiful and pleasant »

    the Hotels upgrades are beautiful and modern. It offers extras that other hotels do not,sure a heated swimming pool and Jacuzzi, but also a BBQ grill and basketball court. Gym is lacking but it said there was a steam room although i never found it. I loved the ambiance and free happy hour drinks at the bar.

    4
    « Last Minute Booking »

    This was a Last minute Booking.. We just finished with Disney Land and didn't wont to drive back to Palm Springs to stay at the condo. So I booked the room at 9:30 pm and by 11:00 pm we arrived. As we was checking in the Staff was very pleasant and Helpful. They told us what was open in the area to eat a late dinner. The Room was big and very clean. The Beds was great very comfortable slept great. I had asked for a morning wake up call and they did call when I had asked. They even had a morning Breakfast and that was very good. So for the price of the room it was well worth it... Next time I'm in that Area or my Friends go that way Often I will recommend this place...

    3
    « So Disappointed »

    We have been staying here on and off for years I made my reservation 6 months in advance the room we were given was an outside room on the side next to the business park. The first night we were woke out of sound sleep by the cries and screams of very drunk guests in the room next to us, we were so tired we drifted back off to sleep at 3am we were again woke up by pounding on the door with open up " LA PD" this was again the drunk guests we called the front desk and they quieted down. The next day we spoke to the front desk they had no where to move us as they were full. The basic premise was there really wasn't much they could do. The next night was much of the same, out of 4 nights we didn't get a full nights sleep on 3 of them. This trip was my 50th class reunion we had many functions to attend but we opted out on part of them because we were just too tired.

    5
    « Very nice »

    Was one if our best stays at a hotel! The only thing I would change would be to have an indoor pool. But other then that they have one of the best breakfasts I've had for being continental and it all tastes amazing!!

    5
    « Great Hotel for the Price »

    Great breakfast and staff. The breakfast eggs were great! The potatoes were very tasty too. I have stayed in many hotels and this was the best breakfast yet. The rooms are spotless and upgraded. The shower pressure was great and many amenities were in the bathroom. The fridge was large and we also had a microwave. Would definitely stay there again. It is right off I-10 and about an hour from Los Angeles.

    5
    « Ontario Best Western »

    I travel to Ontario many times during the year, and for the past 8 years or more I stay at the Best Western Plus at 3400 Shelby street. I like the courtyard, being able to open my room door and be outside and the lack of road noise when having a courtyard side room. TV is limited but overal I like this hotel.

    4
    « Stayed here before, and will again »

    this hotel has not disappointed over several stays here. I request certain rooms and always have gotten them because I prefer the location. rooms are clean, staff is good (but could be a bit better trained) the breakfast is adequate but needs to be kept neat, guests can be very sloppy.

    5
    « 3 night stay »

    Spent the last three nights here in room 101 which is a 2 room suite. The room was nicely appointed with 2 large flat screen TVs, a microwave, small fridge, iron and hair dryer. The staff was very friendly. The included breakfast offered the usual breakfast faire.

    4
    « Great Hotel despite a few problems »

    The hotel is well kept and the staff is friendly. The breakfast was very good and the evening mixer was very much appreciated. We ate in the little bar almost every night and the food was very good and the service was even better.

    5
    « Best of the Best Western »

    We have stayed at other Best Western hotels over our many years of traveling. This is the best of the Best Western. The service and accommodations were above expectations. Will always stay at this Best Western when I am in the Ontario, Ca area.

  • 5
    « personal »

    excellent atmosphere, convenient, . The staff were very stay was more than I expected. I would recommend you facility to my friends and anyone that ask me to recommend a place to stay in your area.The breakfast was right on point and very convenient, also the food we got from the restaurant the Friday night we come..

    5
    « Awesome location! »

    Was here again for a business trip and it exceeded my expectations AGAIN. Everyone from the Bar staff to housekeeping was friendly. Definitely recommend to anyone looking for a room in the Ontario area!!

    5
    « BEST CUSTOMER SERVICE »

    First and foremost the staff is excellent! Specified names would be Oscar, the Front Desk Clerk, Jorge the Houseman/Shuttle Driver, and Carlos the bartender! Each interaction with each individuals was a definite pleasure and they made a huge effort to make sure I was well taken care of! They did the absolute best and went above and beyond as well as every other staff that i encountered during my stay. I would definitely stay again in hopes to encounter all again. Also the hotel itself is beautiful and the dining was lovely, but a great staff is what sets the cherry on top!

    4
    « Normally a perfect stay. »

    We usually use this location because of the convenience it offers for a large family. Rooms have comfortable beds, the pull out sofa is not comfortable, space is good, bathrooms are clean and love the mini kitchen area. The breakfast buffet is great with a variety of options, beverages, coffee, tea and they bring out fresh food often. I just had a horrible experience with check in. I made my reservation over the phone a month prior to get in on a deal, checked on it two weeks after then a week before arrival. The lady who checked us in had all four rooms at full price and told me that the only way I could get my rooms at a discount is if I showed her an e-mail of the promotion. I showed her my confirmation e-mails showing the discounted price. She said no, she needed an e-mail of the promotion she had printed on paper in her hand. I asked her to use the promo code on the paper in her hand but she said it had to be an e-mail. Wow! After way too long standing at the desk, we finally was able to check in. That is frustrating to follow up on my rooms repeatedly to make sure when I arrive that I don't run into any issues. I guess it doesn't matter what you do because I still ran into an issue. It doesn't work well when you have children and elderly people waiting to get to their rooms on a hot day.

    5
    « Belong Tour Womens Conference »

    This was a great hotel to use for the Belong Tour Conference. Friends and I were able to be close to conference, with no worries. The breakfast is hot, and lots of option. A little tough if you are gluten free though.

    4
    « Two nights. . .had two rooms »

    We stayed here in Sept 2016. Had a room for us and one for son and family. It was conveniently located, rooms were nice . .we found them to be clean and had virtually no problems. (well, the only one was - the air conditioner made it cold at night, and the blanket on the bed was very light. Their hotel info. says that there are more blankets in the dresser under the TV - NOT TRUE!). My husband and I tried the breakfast and it was fine. . not spectacular, but certainly adequate. We didn't spend a lot of time in the rooms and they were fine for our stay. If there was airport noise . ,. I slept through it.

    4
    « Convenient to Family »

    Room was nice and clean. Bed was very comfy and breakfast buffet above average. Room was spacious and easy for my mother to maneuver with her walker. We did have a few ants in the room and the shower head was leaking. Also, I did not see many handicap parking spots.

    5
    « Love the modern style and clean room »

    I came here for a wedding of a friend and was very suprise how nice this hotel was. I checked in late since my flight arrive late but the front desk representative was very nice. I was very detail in helping locate my room and where I should park. Excellent room and staffs. Clean and modern room.

    4
    « Owner Operator »

    Great place to stay. The hotel was very clean and convenient to alot of restaurants and shopping. They are trucker friendly also. We always appreciate that! We will definitely stay again. Thanks again!

    2
    « Avoid »

    First time staying here, it was near the airport so I was prepared for the plane noise. What I wasn't prepared for were the 12 Reddaway big rigs that apparently use this hotel as their driver hub and rub their rigs all night and party in their rooms till well past 2 am. The hotel was fairly clean, but outdated. Staff was indifferent. Breakfast was barely average. On the upside, the price was fine and I didn't have bed bugs like some other reviewers.

  • 1
    « Bed Bugs »

    1st night was fine, 2nd night bite all over arm. Not happy about this. Room 108, advised staff nothing was done. I would avoid based on the bed bugs. It's painful and interrupted sleep. Best to try somewhere else.

    3
    « Decent Stay »

    I stayed for my Birthday weekend and booked the 2 queen bed suite. Overall it wasn't too bad but I did have some things that I really did not like as well!! Pros: Staff is great! The bed was comfortable, the room was nice and cool upon arrival and I requested a balcony which I did receive and was very happy with. I also walked the hotel grounds which were nice, and gave the bar a try which was great! Cons: One of the queen beds had a DIRTY bottom fitted sheet on it, so we ended up sharing the other queen bed! The TV would would work but it was on and off, the microwave and jetted tub/shower were GROSS! Hair in the tub, tape stuck to the bottom, and the bathroom sink was NOT cleaned. I refused to use the bath/shower because I have no idea who was in there before me and it looked to gross to use without being cleaned WITH CLEANER first not just wiped out. I'd say overall my BIGGEST disappointments were the sheets being dirty on one of the beds, and the shower/jetted tub being so dirty. I paid $240.00 for 2 nights PLUS they charged my card a $50.00 Deposit which is fine, but why if I have a valid Credit card on file?? I might give this hotel another try, but then again there are some hotels around that are the same price with better reviews and they are CLEAN!! We will see.... If you need somewhere for a few nights and don't mind some bumps in the road I'd say its decent. Staff is helpful, bed is comfortable and even better when clean, the balcony was great with a great view, and the bar was a good experience.

    5
    « No regrets »

    On a long road trip. Just needed somewhere to sleep. Last minute booking. Convenient. Room was great, spacious, clean, comfy bed and most importantly good pillows. Breakfast was so so. Eggs were horrible and so was coffee.

    1
    « truck stop style very disappointing for the price »

    the area had homeless people filling up their bags at the ice machines. there was so many loud fights etc, the walls are thin, our room phone rang all thru the night and noone was there, i complained to manager and her response we will check into it. room 202 was fighting and running around the 3rd floor and the guys claimed she had his laptop and keys.. management was fully aware and didnt do a thing. we had 3 rooms and spent 600 at that hotel , i couldnt leave fast enough. so disgusted and disappointed

    2
    « Bed Bugs »

    Bed bug feast on August 27th 2016 Stay away far away. Stayed in room 221 not bad in appearance need work still remodeling, trying to hang clothes on rack/closet, clothes fell down and rack came out of the wall, two children dresses ugh. Me, my son and husband were not affected but my mom and niece were eaten Alive by BED BUGS! Upon checkout the next morning we double check to make sure we don't leave anything behind...well under the bathroom vanity we found a man's T-shirt, one sock and a norelco shaver that did not belong to us! No telling how long they were there and how clean these people clean their rooms! You would think that a hotel chain this size would take care of their Guests in regards to Pest Control!!! Stay away Far away!!!

    2
    « Did not enjoy the stay »

    The room type we've booked was not available. When we asked at least for an extra blanket and sheet, we were given a fitted sheet. It's rather difficult to sleep under the fitted sheet, but we didn't dare to ask for a different one as staff at reception were very unwelcoming. The non-smoking room clearly smelled of smoking. Breakfast was really very-very basic. I guess the attached photo of the bathroom door sort of sums up our experience. The lock, the hooks and the hairdryer are on the outside of the door and not on the inside. You can't complain that something was missing. Just not exactly guest-friendly, unless you prefer to be locked in the loo from outside.

    5
    « Excellent service, comfortable bed »

    Only stayed one night. From Front Desk agent at check in through the shuttle ride to the airport the service was exemplary. The room was clean and the bed was comfortable. I had a great night sleep. I had an order of Quesadilla's at the bar for a late supper and watched a couple of innings of baseball with Nick the bartender, who was personable and makes a great ginger ale. I was disappointed with breakfast. Choices were ample and I chose bisquits and gravy which was a mistake. Runny flavorless gravy over equally poor bisquits. I gave up on them quickly and got a bowl of cereal. Other than breakfast and the bugs I would heartily recommend this facility. The staff was wonderful and the room, bed, and bath were as well.

    1
    « Broken into room - management uncaring »

    We parked right in front of hotel lobby. Someone broke our window and took many of our belongings. Management was less than caring or helpful. When police came they could not review the video tape cause person in charge was not there. We were told to come back the next day. The next day the manager said we could not view the tape without a police request. After some talking the manager agree to view the tape herself. All throughout, there was never a " we are sorry your car was broken into" . In the end, we were told the video did not show any break-in. Unsure the manager even looked at the tape.,

    5
    « My safe haven! »

    I stayed at the Best Western because I was displaced by the fires in my area. Though I was worried about home, the care and concern of the staff helped make the stress more manageable. The service was outstanding! The food was delicious, and my room was extremely comfortable! Thank you Best Western for such excellent service during a trying time!

    3
    « Best Western stay »

    It was good but I found 3 dog poops in my room. I then realized that the cleaning staff just ignored them since they where very visible. If they would have walked around they would have seen them. Again they where very visible.

  • 1
    « do not stay here »

    After changing rooms three times to find a room with working A/C they put us in an up grated room that smelled. The breakfast so not very good and they only keep coffee in the lobby until 7 PM. The only bright spot was the free drink at happy hour. Would never go here agin.

    3
    « Not great but will work in a pinch. »

    The room I stayed was very clean however had a cigarette odor, yet was a non-smoking room. Go figure... Internet access problematic. I had problems connecting. I did call the front desk and they sent someone up who was quick to get it fixed. It appears the connection was not routing to the Best Western site where you enter the BW access code. I went to the lobby to ask a question about checking out and there was another frustrated customer with a laptop having connection issues also. Ice machine was broken. Fortunately they had 2 machines but had to go to the other side of the building to get to it..

    5
    « Great family hotel with free breakfast »

    My family and I love this hotel for many reasons; it has a great pool, big rooms, close to everything and the breakfast is great. I always find it easy to check in and out and use the free wifi. I hope to stay her again and again.

    4
    « Great to stay at »

    I was in a two room suite and I was very happy with the overall cleanliness of my room. The housekeeper does a great job! The TV kinda did whatever it wanted and maintenance of the room did not seem to match the rest of the hotel in quality. However like I said the room was super clean, and the bed was very comfortable. I felt safe my entire stay. Breakfast was great, with lots of options. I will stay again!

    5
    « GREAT HOTEL »

    Luis at the front desk found us a GREAT room by the pool, totally updated, granite, jets, flat screen. Super quiet, close to parking, comfy bed, pool was the IDEAL temp, not too hot, not too cold, 5 minutes to LAX, 2 blocks to great restaurant choices, room service, great rate. I'm super picky and this was such a nice surprise.

    4
    « Good overall. Crappy wifi. »

    Good stay for the price you pay. Comfy beds and clean bathrooms. I stay here just because. The only downside for me lately is the internet connection. None of our devices were able to connect. The phone in my room was broken and doesn't connect. If the hotel is fully booked, don't expect a fully stocked breakfast buffet. Hotel should anticipate more guests = more food.

    5
    « Great Room, Great Price »

    If the billing of the hotel turns out to be right (TripAdvisor said $80 plus taxes - but my temporary bill amounts to $141 at this time), then this is a great room for the price. Very clean, cozy and quiet, and the bed was comfortable. The only problem is that the curtains wouldn't close all the way, and therefore there is no privacy. I don't know if this was just the room I had, but I did not report it as I was already exhausted... Other than that, this a a great experience.

    5
    « Nice Suite Rooms »

    If you need a nice place to stay near the Ontario Airport while in town stay at this hotel. There are clean roomy suites that are price within reason. They take dogs too which is a plus for us when traveling.

    5
    « Best stay »

    So I booked this room through Hotels.com for a pretty good deal. I was a bit surprise when we checked in regarding all the amenities. This hotels offers a Hot breakfast and a happy hour from 5-9 where each guest at the hotel is offered two free drinks (a choice from Cola, Beer, Wines) the room was nice. King Jacuzzi Suite with a couch, king bed, jacuzzi tub/shower combo with a Tv, Microwave, Refrigerator, coffee maker. As for the out side two chairs on the patio outside our room, lovely pool, hot tub, a basketball court. The grounds of the hotel is lush and green. Staff so far is great even house keeping was very helpful and friendly. I have to say for all that we got I will book here again our stay was great.

    3
    « Room »

    Hotel was nice but the pool was disgusting, stuff floated around in it there were dead bees in it all over. The hot tub had dirt on the bottom so it was like stepping in sand in water. Our room had ants when we arrived and the whole time they were everywhere, notified maids but they never left the room

  • 5
    « Getaway »

    Lovely breakfast and jet tub. Was clean and comfy bed. Great for a weekend getaway. The fridge they provide is awesome along with kitchenette area sink and microwave. The bed is very comfy.The breakfast served is better than most lots of options, just got to get up in time.

    5
    « A great stay »

    Hotel was in a great location to all we needed. Room was very clean and comfortable. Staff were very obliging and helpful to any request we had. Highly recommended. Just need to improve the WiFi which they were in fact working on doing just that on the day of our departure so once that is complete it will be a very high recommendation to stay here.

    5
    « awesome place »

    its a great location and great people here to service all. the rooms have improved alot and management is doing a wonderful job in restoring this hotel on all levels. the breakfast was good and the front desk progress was fine.

    3
    « stay »

    overall it was not that bad of a hotel, but the men were out cutting palm trees at 7 o'clock in the morning! Room service stinks, see above comments about that. Breakfast was fair, bar tender when we checked in had an attitude, and I am a friendly person.

    5
    « Fantastic Ontario Location »

    Our stay at the Best Western PLUS InnSuites near the Ontario airport far exceeded my expectations! The staff, especially the manager Cheryl, was simply phenomenal. They were supremely courteous, kind, and caring and an absolute pleasure to interact with. The suite we stayed in had two very comfortable beds and a pull-out couch (which was as comfortable as a pull-out couch can be) and was very clean. Additional towels and amenities were delivered quickly upon request and the complimentary "beverages" in the evenings were a fantastic bonus as well!

    5
    « Great Customer Service »

    The front desk manager Cheryl Cobb went out of way to check on us twice to be sure we had everything we needed. We stayed 4 nights. The breakfast is a hot breakfast but doesn't vary much. Eggs, sausage, oatmeal, potatoes, sometimes French toast and sometimes pancakes.

    4
    « Good Value »

    Stayed at this B.W. to break up the long drive to Las Vegas and was pleasantly surprised by the amenities that made the stay quite comfortable. Each suite has a mini fridge and microwave and a full breakfast is included. There's a pool and jacuzzi and a basketball court, which would be nice if you're traveling with kids. The only glitch was we couldn't connect to the free wifi (and wasn't given any help when we called about it) and the room was advertised to have a jacuzzi tub and didn't have one. Front desk clerk was not friendly but all the other staff were very nice. Nothing fancy but good value for the money.

    5
    « FAMILY »

    Keep UP The Good Work Because ITS Not No One Like You Guys I Can Go On Am On High Thats How Much Am Happy Thanks For Being My Family. My Brother Love It My Sister Love It To The Kids Love It Happy Happy.

    2
    « No Shower Curtain in Room No towels »

    We did not get a shower curtain in our room or enough towels for four people. There were cockroaches on the property. Someone randomly came in our room shortly after we arrived. Breakfast was the same every day. Called maintenance for help with toilet and no one came.

    5
    « Better than home ! »

    Love this hotel: safe, secure, clean, relaxing & a great staff ! For those kept out of non-smoking hotels, you can be adequately accommodated here. ;) The complimentary wine & sodas at Happy Hour & the full breakfast is not to be missed.

  • 1
    « Don't waste your money »

    The hotel is clean, and the rooms are OK. The problem is the noise. If you are in the courtyard near the pool, don't expect to get any sleep. It's extremely noisy. You can also hear people on the floors above. If you are looking for quiet, stay far away.

    5
    « Great stay »

    Very nice and comfortable...nice pool area that the kids loved. Breakfast was excellent. Rooms were spacious and nice. We would definitely stay again. Very family friendly place and staff was helpful.

    2
    « The Un-suite hotel »

    Your "suite" hotel room consists of a small, cramped hotel room with low ceilings, and a small fridge, microwave, and sink. I chose this hotel in order to have a bit more room in a suite environment and was woefully disappointed.

    5
    « Awesome place to stay »

    My company booked this hotel for me and i was pleasantly surprised with staff,service and amenities that was offered here.It is in a good location and very nice,well cared for grounds on the property and i will definitly be staying here again.

    1
    « College Dorm Under the Guise of a Hotel »

    Here are the comments I gave the hotel when they sent me a survey and asked what would I suggest they do to change me feelings about recommending them: I have no idea what you can do to convert that glorified college dormitory into a nice and respectable hotel. The "nonsmoking" room reeked of smoke, and I'm pretty sure because I was using my AAA discount, I was purposely placed in that crappy room on the first floor, right next to the high traffic stairwell. Bugs were flying around inside the room, and the courtyard was extremely noisy all the way into the late night. And to make matters worse, you encourage loitering by placing two red, tacky patio chairs in the front of each room. Why in the world? Those chairs are so awkward to navigate your luggage around and literally block the entire walkway, not to mention they give the place a trailer park-like vibe. I am 6' 2", and I swear the ceiling in that room must have only been 78" in height. The walls offered absolutely no sound insulation whatsoever. With all the noises (talking, sneezing, laughing, coughing) I heard from the people next door and above, there may as well been no barriers at all because it sounded and felt as if they were literally inside my room. I ran the fan on the A/C unit all night in hopes it would drown out some of the noise, but I was still jolted awake each time I heard somebody either checking in, loitering, or whatever late into the night. My original reservation was for a week, but I checked out the next morning, sleep deprived, and booked a much, much, much better hotel (Azure Hotel & Suites). I cannot describe how much of a polar opposite your hotel is to Azure's. I have already warned many people about this deplorable place. Therefore, in regard to this question, my only constructive suggestion is to perhaps issue guests complimentary ear plugs and lead the checkin process with a disclaimer of just how noisy this dormitory can get.

    4
    « Pleasant Stay »

    Spent two nights here last week, for a friend's wedding and must say that we had a pleasant time with our stay. The check in was about the only thing that was uneasy. Booking.com said I would pay cash at time of check in, no charge needed. But when I got there we had to charge the card. Only problem here was communication and advertisement. Other than that, we had a great time. Thanks Best Western!

    4
    « Nice, quiet hotel sans WIFI »

    The room and the amenities were adequate, my only complaint really is that the internet that is offered does not work. Also noteworthy is that the commute to Los Angeles, Hollywood, Long Beach, etc is quite significant, especially with LA traffic, so something closer to one of those cities might be better suited, depending on the itinerary of the traveler. The rates for the room was good, customer service was great, the hot breakfast was good with varied options, and the general ambience of the location of the hotel was very quiet and peaceful. The hotel is about 7 minutes away from Ontario Mills, which is the outlet mall, it is also about 12 minutes away from Victoria Gardens, which is another shopping center with good ambience. Overall, the hotel satisfied, with the minor exceptions noted prior. I would stay there again.

    4
    « Best Western Plus InnSuites Ontario Airport »

    I called them up for pick-up at the airport and their van was there in less than ten minutes. At the front desk the clerk reminded me about the complimentary free drinks at the bar and the free hot breakfast in the morning. When I got to my room, the A/C was already on (there was a heat wave that day). It is near the freeway but with the windows closed, I did not hear the cars going by. In the morning, I was pleasantly surprised with the breakfast spread. I had a hearty breakfast. So I checked-out and asked the clerk if I could be dropped off to another hotel where my meeting would be. With no hesitation he calls the driver and I was off to my meeting.

    4
    « Great Rates pleasant overall stay »

    Besides the internet issue and room temperature, this was a positive stay. The decor was beautiful, the service was pretty good, the room was clean and comfy, the pool was refreshing, the Jacuzzi was therapeutic.

    3
    « Stop by »

    Average establishment, nothing special as I stayed here for one night as a stop over between destinations. Had a two queen bees in a room. Restroom door doesn't lock, the walls are thin so I can hear talking and TV from next room. The carpet is dirty as my kids bare feet were blacken after walking on it. I could get a Marriotts Residence Inn with two bedrooms with a full kitchen and full refrigerator for less than the $152/night I paid for BW Plus with 2 queens on a one room suite(not really a suite) with a microwave and mini frig and small sink. Not worth the money, I will never stay here again.

  • 4
    « Great time »

    The hotel staff really takes care of the guests. The hotel was clean, beds were comfortable, and it is near everything. The internet is a little slow, and the exercise room could use some new equipment, but who wants to work or exercise during a vacation?

    1
    « Would be great if they didn't employ lazy slobs »

    I'll start off by saying this hotel was perfectly acceptable accommodations for the one night I stayed there. My only gripe with the hotel is that on the few occasions I had to deal with staff, they were lazy, inattentive, and acted as though I was inconveniencing them by approaching the front desk. I never felt welcomed, and as such, checked out after one day. The rooms were good sized and the beds were comfortable. If the staff was half as nice as the rest of the experience, I'd give them a 4/5 rating.

    3
    « Bad Service »

    The hotel itself was fine. Comfortable bed. We got no maid service over a 3 day period. Traffic noise was audible, but not too loud. Hair dryer was old and non functional. After being informed the first day that we received no maid service, you would think that it would be addressed so that it didn't happen again.

    4
    « Clean and Comfortable »

    The hotel was clean and comfortable and the staff were helpful. There were some people staying at this hotel who were out of control, making it uncomfortable for the rest of us but they were quiet later.

    4
    « Great place to stay in the Rancho Cucamonga area! »

    We stay at this hotel very often a it is always dependable, service is great, always being updated and improved! Highly recommend this as a good value, convenient location, consistently good service! Also one of the few hotels that still have smoking rooms...

    5
    « Great service and awesome hotel! »

    Super friendly staff and awesome atmosphere. If you are looking for an affordable hotel with amenities of a luxury hotel, this is the place. The room was spotless and a good size. Great breakfast variety. Would definitely recommend.

    4
    « good value »

    place is very nice. lobby, bar and restaurant all very clean. grat breakfast and a mini happy hour are terrific. love the fact that the pool and hot tub are separate. would gladly stay again if in the area.

    4
    « Very Clean Hotel with a Great Breakfast! »

    I usually stay at higher end hotels, but chose this hotel only because I waited too late when making hotel reservations over the Memorial Day weekend and everything was sold out. I was very apprehensive at first but pleasantly pleased that the facility was very clean, had a great breakfast with well seasoned food, and prompt customer service. Also, it is conveniently located in a business park near Interstate 10. Although I missed the Hyatt or Marriott, I'm glad I chose this lower priced hotel.

    5
    « Truck drivers »

    Absolutely awesome stay! The room was great and the staff was AWESOME! Always clean rooms and very good service. The breakfast was very good and fresh. The social hour was cool as well. We ordered spaghetti and took it to the room for supper. There was more than enough for both of us with a salad as well. Both were delicious.

    4
    « Best Western in Ontario California »

    This is our favorite Best Western to stay at. It's right off I-10, close to the airport. It has a pool and hot tub. It has a lounge and a restaurant on site. It's newly remodeled mostly and a very friendly staff. I highly recommend this Best Western

  • 5
    « Great Value, nice amenties »

    Convenient location and nicely landscaped. I left some items in my room. After contacting the hotel, and they confirmed finding my items, I was directed to how to get them mailed back to me. It was very prompt.

    4
    « Ontario, Ca. stay »

    Stayed 2 nights in Ontario, Ca., at Best Western InnSuites. Found the experience to be generally very good. Good night's sleep and breakfast was good. Location is excellent due to proximity to airport and freeway access.

    4
    « Best Budget Friendly Quality Place near Airport »

    I have stayed here many times at very comfortable rates thanks to this establishment's willingness to be so internet available, its great location right near a major freeway and its fabulous facility and staff. Revamped, beautiful, big rooms w/granite counter tops, Jacuzzi tubs, very comfy bed, couches, flat screen TV, nice desk with full internet and plug availability. Perfect for the single business traveler with business services up front. Perks really add up with generous happy hour specials, great in-house grill restaurant and a buffet breakfast. Some computer problems at front desk problems (They 'lost' my reservation despite my calling to confirm ahead of time and having my official confirmation for them...had to redo whole thing but problem WAS solved with many apologies). Always pays to check in but still no guarantee that front desk folks will get it right. Nice touch with chairs outside door in little patios. Overall, a really well run place that welcomes you and takes good care of you!

    5
    « great place »

    excellent hotel, recommend this location, rooms very nice people very friendly. internet great, breakfast was excellent. easy to get to and checkout was very easy. this was used for work.very comfortable place

    5
    « Sean's Big Review »

    Great place. The rooms were clean and quite. Nice complementary breakfast. Good food from the restaurant. Located less than 7 minutes from the airport and they offer a free pick-up and drop-off to the airport.

    5
    « Next to freeway, yet surprisingly quiet and accommodating »

    Girlfriend and I were in town to visit my family. They are a lovely bunch, but chose to get a hotel instead of staying with them. We were looking for a decent deal on a place since we were only looking for a place to sleep. Our stay was short, but really nice. The front desk staff was more than cordial and recommended a good steak house near the Mills mall for us and my family to have dinner at. Considering that the hotel is right next to a freeway, I was more than surprised at how soundly we slept. Overall, I would advise people looking to stay in Ontario to stay here.

    5
    « Relaxing »

    We come to town for business purposes. This hotel (Bestwestern) is the nicest that we have found in the local vicinity. The rooms are very nice, the breakfast is very good. The staff are very friendly. We had trouble with the reception on our tv and the staff had it fixed in less than 30 minutes. We will stay at this hotel whenever possible in our future visits.

    5
    « Excellent place to stay in the Ontario/Upland »

    Excellent. Service was first class. Oscar and Luis were very professional and helpful. I asked for an extra blanket and I got it delivered to my door. Less than few minutes to Ontario Mills Mall and easy access. Very convenient location to all shops and restaurants. Plenty parking. Did not partake on the free breakfast and social hour.

    5
    « Family reunion »

    Great place to stay. Clean beds and shower. Wonderful staff, all were very helpful. Very nice pool to swim in. Great food service. The food tasted really ggod.Highly recommend this place if your looking for great service and price.

    5
    « Great Stay »

    I had previously stayed at the hotel about a year and a half ago and I have notice that many of the rooms as well as other parts of the hotel have been remodeled. You can tell that there have been improvements. My favorite part of the hotel is the breakfast :)

  • 5
    « Hidden gem »

    At first, I was very skeptical due to some of the reviews. Staff explained that they had just finished renovations and were going through some changes. I was very surprised by the quality of the rooms and the attentiveness of the staff. I would definitely recommend

    4
    « MAKING GOOD ON PROBLEM »

    Reserved room with jet tub which turned out not in working order. Nothing could be done that night. (booked up) Front desk manager addressed the situation generously the following day, making future stays there most likely.

    4
    « First Timer »

    I saw the sign from the interstate while traveling but thought it was the Best Western I know and had stayed at on numerous occasions but this was the best. My family says I am the pickiest of the pickiest when it comes to staying away from home. I now know that PLUS is better!

    4
    « Best Western InnSuites Ontario Calif. »

    Service was good and hotel staff very courteous. Breakfast was also good. Location was convenient and hotel presented itself as clean and fresh. Would recommend for an overnight stay when passing through the Inland Empire region of Southern California.

    4
    « Very good for the price »

    The place is clean but we were given a room that was under repairs. They sent the maintenance right away but the repairs was taking too long so we asked for another room. They gave us another room that was much cleaner than the first one, so we were satisfied with that, except that my husband needed a smoking room and the other room was a non-smoking room so he had to go outside to smoke.

    3
    « Poor internet, sloppy rooms »

    The internet was slow and I couldn't stay connected to it. The rooms needed a good deep clean. The only positive is the bed was relatively comfortable and the location was 5 minutes from the office I was working at.

    4
    « great service »

    I keep returning to this place for their overall service. Their courtesy shuttle was willing to take me to my destinations... not many hotels are willing to do this. Great price. Great food. Rooms could use a little refresher, but over clean hotel.

    1
    « Second Chance and you BLEW IT »

    When giving a hotel a second chance because of your stay in 2015 was terrible due to a broken a/c unit and they go out of their way to try to offer you a special deal for your next trip and the clerks/managers at this time in 2016 are all oh yeah come on in we will take take of you, were going to honor your free night that the guest services clerk offered you with a VIP treatment, so I didn't get a free night like I should have I was charged for both nights still, I was not given any "VIP treatment" no free dinner coupons, free points, etc. Then when checking into my room we got all our stuff in to the room got ready to head out for dinner set the ac came back and it was hotter than hell in it. You were better off standing outside cause it was cooler. This was the same issue that I had the previous year at the hotel and they assured me that i was not going to be dealing with this during my stay. HA Ha Ha jokes on me I guess. Called down to the front desk and told them what was going on because guest should not have to suffer. The gentleman who checked me in and another man came over and started making jokes about how we should keep the door open it cooler outside, well thank you captain obvious. The only thing he said was I might have a room but he had to go back to the office and check, 20 mins later he calls. Its almost 11pm by this time i have a 5 yr old and older parents and you want us to move from a 1st floor room in one corner of the hotel to a 3rd floor at the complete opposite sided of the hotel and not even offer to help. Thank you for such great customer service, NOT. Thank you for giving me a discount on my room, NOT. Thank you for offering me back my points on my room, NOT. You have lost a very loyal customer who comes ever year for NASCAR weekend.

    3
    « Freeway Noise and No Curtain »

    I stayed at this hotel for one night, and it was a terrible experience. The Executive Room is facing the Freeway and one side of the room had no curtain, so people walking by the hallway can see me and my wife sleeping or having sex. It was terrible.

    4
    « Great Hotel »

    We left a cheesy hotel and came here. I did not realized that I had stayed here before. Pool and spa area great. Breakfast was fabulous! Much to choose from. Scrambled eggs, potatoes, potatoes and mexican sausage, pancakes and all the fixings, fresh fruit and fruit cocktail, breads, bisquits and gravy, three different fruit juices, coffee, tea sausage etc. Close to airport. Staff friendly. Rooms nice.

  • 5
    « NASCAR mini vacation »

    After searching for hotels in the Fontana area, found this hotel!! was very impressed!! The lobby is so pretty, and clean. The front desk was friendly (I think his name is Luis?) and the evening female. The lady who checked me in was extremely nice! (she didn't have a name tag, she had long nails =). The room was well kept up and clean. I was amazed of the complimentary drinks after 5pm (thumbs up). The breakfast and coffee was good. Enjoyed the outdoor jacuzzi, relaxation!! We would stay here again next year! Stayed 3-19-16 in room 211 Thank you, A. Flores

    4
    « Vacation »

    I used this hotel because they have a 24 hour shuttle service to Ontario airport. I found the room to be bigger and more spacious than most rooms I have rented before. It looks like they were doing some remodeling when we were there so the hotel should be in even better shape the next time I stay there!

    4
    « NASCAR »

    This hotel is located within easy travel distance to the race track. There are a lot of places to choose from with anything you might be hungry for. The hotel offers on site food and beverage if you prefer. Nice.

    2
    « Will not stay at this hotel again »

    We will not stay at this hotel again due to the A/C Leaking the entire time all over the bathroom floor and carpet. We also found live cockroaches on the kitchenette counter and in the fold out couch that our son slept on.

    1
    « Not a good experience »

    First off, I booked thru Expedia, bit mistake. We chose a 2 room suite to have room for our daughter to stay in the other room. The "suite" cost $80 more per night than the 2 queen size bed room that my son booked. His room was exactly the same size and number of beds but spent $80 less. I tried to change this thru Expedia and was told the hotel had a change charge amounting to one night's stay. The hotel said changing rooms was not a problem. When I tried to escalate to Expedia I spent a half an hour on the phone waiting to talk to a supervisor. I had to drop the call to catch my flight and never got resolutions. This hotel is average and I would not stay here again. The non smoking rooms had a very bad smoke odor. The couch looks like they picked it up off the street. The TV had about 50 channels but only 15 or so worked. That meant you had to scroll thru each channel, wait a few seconds to see if they worked, and then move on. The remotes were the terrible cheap membrane type remotes that often didn't work when you used it making watching TV a terrible experience.

    2
    « Overnight stay at Shelby Best Westen »

    I would say it's just Ok, room was clean. I stood at the front desk waiting for check in for about 10 minutes, perhaps the registrar was on break. I want to say he was rude but I guess he was just impolite. He did not greet me, welcome me, he asked for my name and checked me in. Handed me the keys, he did give me directions to the room. Perhaps, because it was a late check in, he was probably tired but so was I

    4
    « Overall nice stay. »

    We had a nice stay. Everything was quite clean, we just missed having maid service a couple days. There was some confusion about the style of room--it was different than our online booking company. The breakfast was very nice and the lobby and general public areas were very nice. Our room needed a few minor fix-ups (unhooked curtains). It seems to be an older hotel that has been recently fixed up. Comfy beds and nice shower.

    1
    « many broken items in rooms »

    We had to move three times in one night due to things breaking down in rooms and the smell in the room was unpleasant. the staff in the evening did not answer the phone. When we checked unto our first room the front porch area was covered with cig butts. Water came pouring out of the air vent in the ceiling. The second room they moved us to around 9:00pm was smelly and two light did not work. The third room was not even a deluxe room which is what we paid for and a light was still out in the bathroom. The next day when I reported the light being out they said they were waiting for the repairman. The light was never fixed. When we went to the pool there were no pool towels out. We had to go to the lobby and ask for some. Only five towels were brought out the whole time we were at the pool. Many of the guest did not get towels.

    2
    « Missing Items/Lousy Customer Service »

    Great décor but the room was missing a hair dryer and a chair for the desk. Reported/called the Front Desk 4 times over 2 days and they NEVER complied. Reported when I checked out because I didn't want them to charge me for the items (there was a menu of charges for missing hand towels, soap holders, etc). Very disappointed.

    3
    « double check your reservation »

    When we arrived we were told that the room we reserved for 2 nights would not be available the first night but we would be moved for the second night. The rooms were not priced the same and the staff to credit us properly.

  • 5
    « Event at Best Western »

    Our game club booked our annual event here. We had the main event room for 4 days. Rooms were clean and new. The event room was one large rectangle and worked very well for our purpose! I would stay here again and look forward to our club booking our event here again.

    4
    « Great Place to stay »

    I stay in Ontario on most of my trips to Los Angeles, this BW was very clean and nice. The family loved it, on my next trip down I will consider this place. The breakfast was good, good area will stay longer next time.

    5
    « Excellent place with great breakfast »

    Very nice and quiet place , staff very friendly with excellent hot breakfast for free. Rooms nice clean . Good sized rooms. Ample parking . Checking in and out was a breeze . Overall great experience.

    5
    « Newly Remolded »

    I have been staying at this hotel 2 times a year for the past 6 years. Great place to stay. Close to the airport, shopping, dining, great freeway access. Great staff, clean rooms, clean grounds! Yummy full breakfast!

    5
    « Restful, quiet and very clean »

    We stayed at the BW Plus InnSuites Ontario because of its location for our plans in Southern Ca., and our satisfied experience with other InnSuite properties. This an exceptionally excellent facility, close to the 1-15 and 1-10, yet so quiet that there was no freeway noise. The hotel is built in a large quad type setting that makes the setting very attractive, but also makes it very quiet. The rooms were excellent, clean, attractive, and very restful. The real plus was an absolutely wonderful breakfast room, Actually the hotel has a restaurant, that is used as the breakfast room in the mornings, making it spacious and enjoyable!! Totally enjoyable stay, and one we will chose again even if our business was closer to Long Beach where we were actually going.

    2
    « Avoid this Hotel »

    This is a tired hotel. Their main clientele are Asian Tour Operators who book large blocks of rooms. Please note this motel is located next to Interstate 10 and the traffic noise is very loud. The only available rooms for the general public are rooms fronting the highway. I made my reservation weeks in advance and not knowing this facility requested a "quiet" room. I got just the opposite. I could go on and on about this motel but suffice to say "stay away" from motel. There are much better places to stay in the area.

    5
    « Extended stay in So Cal »

    While building a grocery store in Ontario Ca I went to my tried and true brand, and found this hotel to be excellent. The suites are roomy and the kitchenettes are very nice when staying on extended trips the in room Jacuzzi isn't bad either. The pool is clean and kept warm in even the winter months, the outside Jacuzzi is also very nice. They have a public BBQ with utensils, and the lounge offers good affordable food, and drinks. Close to the airport and anything else you need in Ontario. Very nice hotel, what's not to like about it.

    5
    « Best Western InnSuites Ontario, CA »

    had to travel to the states on emergency leave due to a death in the family. This location was closest to the mortuary and cemetary. I am glad that I chose it. I would definitely stay there again if the situation arose. Great full breakfast, fast wi fi and very helpful, friendly staff. Just minutes from the Ontario airport and in a nice area.

    4
    « Hidden Gem »

    it was a hidden gem and its a nice hotel. The rooms were renovated from the last time i was here. really great upgrade from before. I understand the rest of the hotel needs updates but keep it up guys. GREAT JOB.

    4
    « Comfy and affordable »

    Near Ontario Airport and shopping. Good hot breakfast and nice spacious rooms. Television operation left a little to be desired but the staff was friendly and helpful. Only problem was that the entries to rooms are outside and it was rainy. I liked it and came back when another nearby hotel sucked a week later.

  • 3
    « Nice room, poorly trained desk clerks »

    The website states cash deposits are accepted, but there's a sign in the lobby stating effective 9/1/15 the policy changed to credit card only at check-in. This put us in a bind, and they had no explanation for why the website was not updated. In fact, it's STILL wrong. The short female manager on duty was rude. The young gentleman who explained the reasoning behind the new policy was very polite and accommodating as much as possible. Rooms were very nice, clean and roomy. Beds and pillows were fabulous as was the breakfast spread! However, upon check out there was a charge I didn't understand and asked for an explanation. The clerk at the desk knew nothing and tried to talk her way out of it. The gentleman she called to help her told me what it was and he also took the time to recalculate the charges to be sure they were correct (they were). I would consider staying here again if the information on the website was updated and the staff were better trained for unexpected inquiries.

    5
    « Very good urban hotel »

    We have stayed at many Best Westerns in our travels and this is one of the nicest ones we have stayed in. Front lobby was very nice and inviting. The rooms were a little small for a suite but were very clean and everything worked well including comfortable bedding. Area and hotel grounds seem to be very safe for families.

    5
    « Hot Jacuzzi, Heated Pool, Comfy Bed, ... »

    This hotel has it all -- a super hot Jacuzzi, heated pool, a bed so comfortable I ordered one for my home, and great breakfast! What more can you ask from a great place to stay? In room Wi-Fi, fridge and microwave, bottled water and a coffee pot complete a perfect room -- I was on my laptop about 10 minutes, turned it off, and decided I just wanted to rest and relax and enjoy the pool and Jacuzzi -- love this wonderful place to stay!

    3
    « May Reconsider »

    Hotel is nothing to brag about. But the price was right. The Breakfast is good. But the evening reception is worth skipping. Beds are comfortable and the room size is nice as well. Room décor was poor..The hotel is located in a convenient location as the Mall and things to do for the kids are very close.

    5
    « A great place to stay at a reasonable price! »

    Needed to stay in the area to make it to the Ontario Airport early in the morning. Didn't need anything extravagant, just a place to sleep. This hotel offered exceptional value to others in the area and the quality of the room was great. Comfortable beds and lots of space for our family of 5. The breakfast was better than the traditional continental breakfast you find elsewhere although some of the items had already been depleted by the time we got there. Would definitely stay there again if the need arose.

    1
    « dont stay here »

    we checked in to our room and the TV was fuzzy and toilet was held on by 2 bolts, front desk sent a really nice man up to fix could not be fix so requested a new room they moved us to new room lot smaller. hey the tv works but there is mold around bath tub and sink don't drain had had 4 day stay, but checked out in morning and found another hotel

    1
    « not clean »

    Room never get cleaned two days ,no cleat towels, we have to call for clean towels, I wait 35 minutes for bring it.No coffee,soap replacement. and the trash. never emptied very un senetery. We stay in Best Western several time before but this is the worst ever. Only one cart for the luggage and a bar missing so we cant hang our cloths.

    1
    « Be Careful with false promises - will never come back »

    Did not provide promised room type. I had the mail sent from Best Western reservations but it was not honored. Room was really very small with just 2 queen bed and not a "SUITE" with additional Sofa Bed as promised. The bathroom lock did not work. Very low quality of furnitures and appliances in the room and cheap fittings in the bathroom which does not match with a Best Western PLUS brand which I have seen in other places. Overall, A horrible stay for the family. Will think twice before paying a premium for the Best Western PLUS brand.

    5
    « Still the gem I remembered »

    Since our last stay, many of the rooms have been remodeled. Very neat clean and attractive. The bed was VERY comfortable and the pillows perfect. We enjoy the complimentary evening social hour, one of the reasons for selecting this hotel. The breakfast buffet has a really good choice of items. There are movie theaters, malls and several restaurants in the area, which makes it the perfect place to stay. I also understand that they have shuttle service to the airport but have not used it.

    5
    « Great hotel »

    I stayed here with my family on December 19 to the 20th. I really liked the hotel. We got there pretty late from Disneyland. Excellent breakfast and I loved that the check out time was at noon. Gave us plenty of time to relax.

  • 5
    « Long term buisness trip »

    Traveling to Southern California for an extended business trip, I needed a room with comfortable amenities and efficient work desk and outlets for equipment. The rooms are well set up, comfortable and well kept. The Jacuzzi tub was a nice perk for my wife who traveled with me on this occasion. The Hotel is minutes away from Ontario Airport and close to restaurants and stores. I will be here during the work week for the next few months, its very nice to have a comfortable home away from home, with a friendly staff and nice accommodations. It will make my work down here very enjoyable.

    1
    « A horrible stay »

    We booked 2 rooms through prince line. We got room 344 and 341 when we check in. The keys to room 344 didn't work, and we were moved to 331, keys still not working. A clerk was able to open 344 with his key. So we went in. However, our keys were still useless. After 0ne hour, the hotel finally gave us room 325. This room's floor wasn't vacuumed when we move in. After we came back to the room for the night we found there was not shampoo and hair dryer, and the phone was not working. Plus the shower was not working in the other room 331, it was not fix until 10:30 the next morning. We complained. We complained at the check out, the manager gave us a night stay for free, he told us to call Price line for it since we booked through the website. Here is the respond from Price Line "We apologize that you were unhappy with your hotel accommodations. We have contacted the hotel and spoken with Sheryl Hotel Manager. The hotel informed us that they are not aware of any complaints and there are no notes on their system about a refund being offered. Thus, the hotel is not approving any refunds or free nights to your reservation."

    3
    « Customer Service »

    Thanks to the manager Brian for making a bad situation good. I was having insect problems in my room at 1:30 AM. I then had to move to 2 different rooms in the middle of the night. They finally put me in a ADA room. When I spoke with the manager in the morning, he was sympathetic to my ordeal and put me in a Jacuzzi room and comp me for the night. I was smiling then.

    2
    « Best Western Plus????? »

    After check in I got to my room that was suppose to be 1King and turned into a 2 Queen Disabled room. I was not happy but needed to complete some work for a meeting next morning. I read the Best Western Book that was in my room. Great! Went to the front desk and asked for 5 copies and a bottled water. Waited 10 minutes for the clerk to come back and say that their copy machine was not working. She gave me directions to Fed Ex Copy ctr. Oh, sorry we are out of water bottles. OK? Over night, there was a water leak from the ceiling in the RR. Yes water all in the RR and hallway. Called front desk. I was able to take shower in this disabled shower stall, throw down towels to absorb the water. Yes, get dressed and leave without as much as a knock on the door to check out the water leak. Wow, great way to start my morning!! Thanks Best Western Plus!

    4
    « Nice Stay »

    Conveniently located near the freeway and airport but surprising quiet. Well maintained and clean facility, very comfortable room. Housekeeping service was lacking though. On a two night stay the room was not serviced after the first night. fresh towels were finally delivered at 10 PM after two an afternoon trip to the front desk and another trip later in the evening.

    4
    « reservation issue »

    found out when reserving through any venue but hotel itself (although wouldn't know about hotel without other venue) the reservation you are told you'd be getting (specifics, etc.) can not be available when you check in!!

    4
    « Halloween »

    Very nice place! Clean rooms...the restaurant manager made us food after trick or treating even tho the grill was closed...nothing special, just blts but it was so nice not to have to find a place to eat!

    5
    « Great Hotel »

    Hotel is clean and staff was very friendly. Lounge is very nice and had a decent selection of drinks. There is a limited menu at the lounge and the food that I was good. The room was quite large in my opinion and had a small fridge and food prep area. The staff at the check in area were awesome. Very friendly and helpful

    5
    « Breakfast, Welcome Drinks, and Area Shuttle »

    This hotel is clean and very much modern. Plenty of outlets for plugging in all of your devices. Two welcome drinks pp between 5pm-6:30pm. Breakfast included items other than waffles the morning we ate. Beds were extra comfy (we had the regular room without the spa). Plenty of free parking. The shuttle takes you anywhere within a two mile radius of hotel. We used it for the mall, the Citizens Bank Arena, and Fuddruckers. . We didn't need the airport shuttle. We were extremely satisfied with our stay. All staff that we encountered made us feel very welcome. I will definitely book us into the BWPlus Inn and Suites Ontario if our plans once again takes us to Ontario, Calif. :)

    4
    « Nice staff »

    The rooms are nice and clean, the staff was very friendly and it wasn't too expensive. Make sure you request a room on the first floor, by an elevator, so you won't have to do so much walking. Plus, you're not too far from places to eat and shop.

  • 2
    « No heat in the room »

    I chose this hotel is conveniently located near the Citizens Bank Arena and I am a member of Best Westerns' Rewards Club. The first room I was given was a suite. It was 60 degrees inside and the heater did not work. I requested another room and that room was 59 degrees and the heater did not work in there either. I had to wear a jacket. Luckily, there was an extra blanket in the room and once I got under the covers, I warmed up.

    4
    « Good Location »

    This was a great location to stay for an event at the Citizen's Bank Arena. It is near the airport and freeway. Front desk was helpful and friendly at check-in. Large room with comfortable bed and nice large TV screens. Basic amenities in the bathroom. Vending machines in lobby for snacks. Happy hour offers two free beers, wine, or sodas along with a menu.

    4
    « Stay at Best Western a friendly location »

    We were happy with our stay. The Happy Hour and Breakfast were top-notch. Your front desk host Lindsay (first or last name?) was very helpful. Your management team did a nice job especially a Jean Louie who was extremely pleasant and professional. I'd give her a raise. Jim Lancaster

    5
    « Great Value »

    The price we paid for this was amazing! The room was spotless, and much larger than I anticipated for the price. The staff is friendly and helpful, and they offer a ton of great free stuff! We were more than satisfied with our stay and sad to leave so soon.

    5
    « Love staying at Best Western! rosariop336 »

    I won't stay any where else; Best Western is a great place, they make you feel like at home :) All their personal are very well train from management to housekeeping. I would definitely recommend this location to anyone.

    5
    « A Hidden Gem »

    The room is a basic hotel room transformed into a mini-suite. It's clean, smells good, has a comfortable bed and a large bathtub, and has nice amenities such as a microwave & refrigerator. The hotel staff is very friendly. The hotel is easily accessible from the I-10 and is a nice home base for the NE suburbs of L.A. or a place outside the city where you can access the beaches with less than a 1 hour drive the next day.

    4
    « Always dependable »

    Best Western Plus InnSuites is another top notch hotel serving travelers coming to the Inland Empire. Totally remodeled with very comfortable rooms, beds, amenities, pool, jacuzzi, exercise room in a great location just over the freeway from Ontario Airport. I was delightfully surprised by the modest cost. Their superb little modestly priced bistro-lounge offers two free drinks at happy hour along with a varied menu. Two internet stations and printer in the beautiful lobby. Staff was great though I was delayed getting in my room on a Sunday eve as I was told to show up at 4:00 but the rooms were still not ready (they may need more housekeeping help). Staff worked it all out in a very professional and helpful manner. Courtyard can be a bit noisy by pool and lobby but not bad. Would stay there again in a minute. Booking common through discount websites.

    5
    « Great Stay, Knowledgable Awesome Staff »

    My wife likes a room with a private balcony and the hotel staff were helping me get the room we wanted by phone before we got there. This hotel has several of these presidential suites which work for us. The buffet type breakfast from 6 to 10am is a very nice treat. It's very filling and we liked pretty much all of it. Every time we're in southern Calif we have come here even though we spend most of our time in Riverside, which is a short drive from this hotel.

    4
    « Great place to stay and fantastic staff »

    We stayed here on the last 2 nights of our California holiday and it was one of the best places we stayed in our 17 days. From the moment we checked in we were made to feel welcome by the friendly staff and regulars . Breakfast was great with plenty of choices , happy hour drinks at the bar was great fun and the courtesy shuttle made getting out and about for dinner easy. If you are looking for a place to stay I couldn't recommend this motel more highly. We will be booking this motel again we come back to California .

    5
    « BUSINESS TRIP »

    For the price and a 2 star rating I didn't have high expectations. But overall it was a very good experience. internet in the room was good but it was better if you use the cable rather than the wifi. Breakfast was good and served its purpose of not having to go looking for breakfast very early in the morning... even though I have definitely had better.

  • 4
    « Great stay and a surprisingly nice value »

    I initially booked this hotel because of it's proximity to the airport. It was very nice to see that I was able to check-in quickly and get to my room which was one of the newly renovated rooms of the hotel...and quite nice. I enjoyed the complimentary drinks during the social hour and the staff I met were all very friendly and courteous. It was nice to have access to their 24 hour shuttle service and I got a chance to check out Ontario Mills mall with a little insight from their sales sales staff. Thanks folks and I'll be back.

    1
    « Very disappointing »

    The room was able accommodate my whole family. The disappointing part is when you turn on the lights and all the cockroaches start coming out. When you are in bed and you see them coming out from under the pillow or better yet, when you come out of the shower and they are on the towels!!

    4
    « Good value, nice accommodations, friendly courteous staff »

    We have stayed at this Best Western two years in a row for a college water polo tournament weekend. The rooms are clean, have good space, strong internet connectivity and are comfortable. Very nice linens. All of the staff - front desk, housekeeping, maintenance, bar (two complimentary drinks a night!) and breakfast staff - are friendly and helpful. The breakfast buffet offers many choices but is often very crowded due to the large number of bus tours that stay overnight on the way to a new destination. However, there are a couple of lovely patios if the inside eating space is full. The pool and hot tub are well-maintained and the upgrades in the lobby and rooms are very nice. Great location, very close to Ontario airport. Lovely views of the mountains, too!

    5
    « One of the best Best Westerns we've stayed in »

    We use BWs when travelling as they are fairly constant. This hotel is the best one we have stayed in. The reception area was smart, with friendly & helpful staff. Our room had a few nice touches; comfortable sofa, spacious drinks & microwave area and jet tub. This is also the only BW I've used that had a bar and the booking included a free drink when we arrived - just what you need after a long drive :)

    5
    « Great place to stay »

    The front desk staff were very courteous and knowledgeable. The rooms we had were very clean and spacious. It was nice to get upgraded to a jacuzzi suite without paying extra. The breakfast was delicious with many choices.

    5
    « Good value and location »

    Stayed here twice while coming and going from the Ontario Airport.. Had a great stay. Everything was comfortable. Enjoyed to two free drinks during happy hour!! Would stay here again when traveling to Ontario Airport.

    2
    « Not very clean!!! »

    I was traveling with my dog and I think they put me in the worst room in the place because of the dog. The Room was interestingly called "Paradise Jacuzzi Room" . I was in the back across from a dumpster and construction material. Not the best place for a single woman traveling alone. They are obviously remodeling and I think my room was kind of remodeled. The carpet was clearly old, it was stained and frayed. The walls were dirty there were screw holes in the wall were stuff was removed but they just didn't bother to fill the holes with a little sparkle. It looked like a half assed remodel they put in a flat screen TV and what appeared to be new dresser, desk, side tables and headboard. But didn't bother to paint, fix the holes, update the drapes, tired artwork or sofa. Glad I only stayed one night and I will not be back.

    1
    « Horrible Customer Service »

    My wife and I stayed here a couple of days ago and had to switch hotels because I did NOT feel welcomed as for the employees were rude ! Hallways were dirty and trash cans were over full and had tons of flies! There was dropped food outside of my room which was #350 I had notified the manager that I believe who name was Brian that was on duty which was around 10am and he was EXTREMELY unprofessional! He rolled his eyes and did not seem like he cared and food was not picked up until the next day! I couldn't even come out my room for some fresh air without a horrible smell and dealing with flies! When my wife went to the front desk to report it she had told me that she notified one of the workers in a dark blue shirt and glasses and he didn't do a thing about it but stay at the front desk and have a inappropriate conversation with a front desk worker in a burgundy shirt! This has been the worst hotel I have stayed at and the workers should be doing there job right and make there customers feel welcomed! My wife and I switched hotels due to the workers not satisfying us and doing a simple task that was reported and instead got rudeness. Other guest seemed to have complain as well. Never staying here again. Hopefully they get new workers!

    2
    « good sleep »

    Slept well, after changing rooms 4 times due to issues. Last room had insects, not real clean but I slept well once I got to a room that could be cooled, did not have water leaking and did not smell smoky.

    2
    « broken sofa bed »

    the sofa bed was broken and the pluming did not work. My niece had to sleep on the floor. The staff was indifferent to complaint when we checked out. Overall experience was unsatisfied with the whole experience.

  • 5
    « Great facility »

    The room was one of the suites on the first floor. There was plenty of room for our group of 6. There was a fridge and microwave which was very useful since we were going back and forth from Nocturnal Wonderland and we needed cold water and food to heat up when we returned. There is a lot of parking and the breakfast is really good.

    5
    « Stay and Fly »

    We recently went on an Alaskan cruise. We like to stay the night before at an airport hotel. We couldn't have been happier with our choice. They have a very nice breakfast and also an evening happy hour with beer and wine. The airport shuttle runs on your schedule and the driver is very friendly as is the whole staff. The accommodations were clean and comfortable. What a lovely hotel. Would recommend it for families vacationing because of pool and barbecuing facilities. Reasonably priced and convenient. This is going to be out Ontario Airport hotel for future trips.

 

Getting to the hotel ...

All directions
·From: Haven Exit off Interstate 10. Go Northwest one block to the BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites.