BEST WESTERN Macrander Hotel Frankfurt/Kaiserlei,  Offenbach

4.0/5  - based on 133 guest reviews.
Strahlenberger Str. 12, 63067, Offenbach, Germany - See map
+49 691534000 +49 69153400400

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Massage services
    Massage services
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 134 traveler reviews
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The 4-star BEST WESTERN Macrander Hotel Frankfurt/Kaiserlei is located between Frankfurt and Offenbach close to the freeway-exit Kaiserlei (A661) with a perfect urban railway connection to Frankfurt International Airport & Frankfurt mainstation. The next stop is located only 400 meters from the hotel. 127 single and double rooms provide a feeling of style and functionality with all amenities of an international hotel. In the restaurant Stephans regional and international specialties are served. Stephans Bar and Lounge is the ideal place to end the day with a fresh cocktail or a glass of wine. For conferences the hotel offers seven multifunctional conference rooms, with an area of 400 square meters for up to 250 persons.

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Room 1

Guest reviews


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based on 134 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
43
Verygood
 
59
Medium
 
23
Poor
 
5
Horrible
 
4
Business Business 87
Couples Couples 25
Family Family 6
Friends getaway Friends getaway 5
Solo travel Solo travel 9
Cleanliness
Location
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Service
Sleep Quality
Value
BEST WESTERN Macrander Hotel Frankfurt/Kaiserlei,Offenbach
  • 1
    « Avoid This Hotel If You Can! »

    I came to Offenbach on business and had the option of staying at the Intercontinental in Frankfurt, but thinking it would be a commute trying to get to the Messe in Offenbach (trade show), decided to stay local. All the good hotels were completely booked and I was forced to stay at this hotel. My company assured me I would have the best rooms at the hotel, a Jr. Suite and showed me some decent pictures, and even though it was a Best Western, I relented. Arriving at the hotel, it looked just like a crappy Best Western from the outside, but I still had hope it was much better inside. It wasn't, lol. I arrived in my miniature room with the end of the bed almost touching the opposite wall - no suite in site! So, thinking this was some booking error, called the front desk and asked if there was a mistake, that my company had booked a Junior Suite. She told me that there was no mistake, that I had the best room in the hotel! Ugh... it gets better (worse)... One day, I arrived from the show exhausted and tried to get in my room, but the hall door that acted as some kind of VIP entrance to all the "best" rooms of the hotel, was locked and my key wouldn't let me in. Someone else was going in, so I got into the inner sanctum, but when I tried to get into my actual room, the same problem! My key didn't work, so I went back downstairs and the clerk at the desk apologized saying that he knew of the problem and it was a system error affecting the entire hotel. So he grabbed his master keycard and accompanied me up to the room. His master key didn't open the security door at first, but finally worked. He then tried my room over and over again, but it didn't work, so he went back downstairs and got another key. This finally worked. Frustrated, I called the reception and asked them what caused the system problem and he (another individual - not the one who helped me in the room) claimed it was my fault! I had most likely rubbed my keycard against my cell phone and it inactivated the program. I told him that my keycard was actually in a separate area and never touched my phone, but that didn't seem to dissuade him from pummeling me with accusations! I told him of my conversation with the other clerk saying that it was a system-wide problem, but he still told me that it was my fault. Finally I told him that I travel around the world very, very frequently and this has never happened to me at any other hotel - ever - and asked to speak with a manager. The manager did return my call, apologized for the other clerk's misinformation and that he did not understand why the clerk would say that. He offered me two free drinks (though I don't drink) and apologized for his behavior. The next day the same thing happened with my colleague who, in a text, said "let's not stay here ever again", to which I replied, "amen." Avoid this hotel.

    4
    « Customer satisfaction is prior »

    Their staff are very helpful. We didn't know anything about Frankfurt and when we asked something, answered very patiently. Their breakfast buffet is also amazing. Rooms are clean and quiet. Parking available.

    4
    « Outside Frankfurt »

    Stayed at this hotel for several days. Did not look like much from the outside. Inside very nice 4 star quality. Staff very friendly and helpful. Dinner menu Limited, but breakfast buffet very big at 19 euro. Parking available at 9 euro per day. Hotel is a five-minute walk from the RMV which is the regional train line you take into the city. Cost is 2.80 Euro each way or you can buy a 6 euro day pass. Rooms very clean bathrooms large bath towels excellent.

    4
    « Two day trip »

    Well, its a convenient hotel, just as any Best Western. It's easy to get, has great parking and amazing breakfast. Front desk people are very knowledgeable. Great for a small business trip or a few days in Frankfurt area. I recommend it!

    4
    « Business Stay in Frankfurt Area »

    The location of the hotel was excellent for my business meetings in the area. Hotel staff were professional and helpful. Restaurant menu was limited, but fine for my purposes. Location is about 20 minute drive form the Frankfurt airport. I would stay at this location again for business in the area. It would not be my choice if I was traveling for holiday/vacation - there is not much around the area.

    4
    « I had come for the Frankfurt Book Fair and stayed at this hotel, It is quite neighbourhood, quiet and pleasant. »

    Good Hotel for people who like to have a quiet and pleasant stay. Good well mannered staff and quality food. This place is away from the city hubbubs at the same time very scenic and the RMS train service to all places is just round the corner, walkable distance.

    4
    « Clean Comfortable Frankfurt »

    Great breakfast (excellent food selection, superb value for what is offered), convenient location, taxis available within minutes, clean and efficient operation. Front desk staff could use a little more training.

    2
    « Very unpleasant place »

    I came to offenbach on abusiness trip (for the fair) and i really did not like this hotel. It stunk was not clean. bad service. It is in a bad part of town. Although the good part was that it is very close to the subway (S Bahn) Kaiserlei with direct access to frankfurt center. Not recommended to anyone.

    3
    « It's OK with friendly staff »

    The best bit about this hotel is the staff. Helpful, approachable and friendly. The location is good if you want the S-Bahn or need to get to a business on the nearby business park. The hotel offers a good breakfast buffet but the evening menu is better approached with care. They offer a buffet - which is fine if the food suits a buffet. Asian food is better than burgers I suspect. I made the mistake of having steak on the Asian buffet night and the buffet on burger night. I suspect the Asian buffet would have been better than an adequate burger. The steak was good though. Rooms are a little tired but fine for a business trip. They aren't luxurious but the price is good value outside of Messe times. Overall it was OK with some good bits. Don't expect luxury and you won't be disappointed.

    2
    « A DISAPOINTING SERVICE »

    The hotel is ok, as there is not much variety in the area, although the service was quite bad. The first day we had dinner in the hotel and they took one complete hour to bring the dinner out: one hamburger and one sandwich, nothing too difficult to make. This got me a bit mad, specially when I could see in the kitchen one of the plates just siting there and the hotel employees having a laugh between them. This was not all, when I asked for the bill, I was shocked to see that a bottle of water costs 7,50 €!!!! absolutely disgusting. Of course, I complained at reception and it seemed like they were going to do something about it but when I did the checkout on the last day I had no discount and had to pay all of it (40€ for nothing). Apart from this I had another bad experience the next morning when I did the check-in of one of my clients. The person in reception must have woken up in a bad mood and his manners were not to good. I even had to ask him if he had a problem with anything. I have slept in this hotel for 16 nights in the past year and each time I go the service is worse. Besides all this, breakfast is 19 €, so you better be hungry!!! I normally go to a bakery shop and buy something there, otherwise I would feel quite guilty. Enjoy!

  • 5
    « Good hotel with reasonable price »

    I have visited this hotel during my visit to company HQ. I decided to take this hotel because of few reasons. First of all - location close to my company's office, second of all well communicated to the Frankfurt Airport, and Frankfurt city as well. You can go there by sbahn, taxi, or any other way You like. rooms are clea and well equipped. There is everything You need. Breakfast could be a bit better, but due to the fact that I am o a diet I can't complain any more. Have a nice staying there.

    4
    « Pleasant stay »

    We stayed one night at the hotel. The receptionist was very nice and helpful! My friend and I arrived in Frankfurt at different times and she let my friend waited in the restaurant with no problem. The Hotel is a short walk from Metro, very short ride to the main station. The main shopping strip is just around the corner!

    3
    « Nice hotel but wifi is awful »

    The hotel itself is nice. Some issues knock it down to 3 (or maybe even 2.5). I had a bit larger room than I normally have in Europe. The bathroom had this strange shower/tub looking thing (but I couldn't find any way to actually use it as a tub). There was a small half-size shower curtain (half size why???) It didn't cover the whole shower area so you get cold while showering. (Can't imagine what the winter would be like it was only October when I was there so not too cold.) Anyway, the tv was quirky to operate and only 1 maybe 2 English channels. The worst part of this stay was the wifi. IT SUCKED! The wifi symbol would come on but you weren't really connected. It was impossible, the page it said to go to wasn't available etc etc. I went down and the front desk guy worked on getting me connected a round-about way and finally succeeded. Ahh. finally. However....when I came back later that night after the concert I was not connected again. Very irritating!!! They have plenty of parking that only cost 9 euros - a bargain! I had dinner in the restaurant, it was just an ok burger. Good fries. It was nice to have a convenient place to eat before the show. The hotel is close to Capitol concert venue so I would definitely stay here next time. There are taxi's waiting at the hotel, seemingly at any time of the day or night so that was great.

    3
    « Boring, boring, boring!. Did I mention it was boring »

    Think of a standard, prefabricated, faceless hotel. Go on, imagine it. Well guess what it exists and its called Best Western Macrander Hotel Frankfurt. Its situated on a round about, by a fly over in the middle of a concrete jungle. Not too much more I can say. The room was square, the carpets were brown, the toilets flushed and the shower was wet

    5
    « Young staff doing a good job! »

    To be honest - I had to take that hotel due to IAA fair and probably wouldn't have picked it otherwise, good choice! Well located, noise protected rooms, good amenities and extra details (sweets, fruits, drinks in the lobby area and a very nice and rich breakfast buffet. A fairly young but well trained, fast, knowledgeable, flexible and friendly team (service, reception, etc.) made my stay a lovely one. Good job, folks!

    4
    « Excellent discovery of hotel close to centre area Frankfurt »

    Last minute meeting request, so looking to a hotel close to Frankfurt, highway, and a good price :-). Quite challenging when big events in Frankfurt. Found this hotel, offered by our company with Corporate rate (including parking fee and breakfast) but also just browsing on their website, prices were quite ok (taking into circumstances above). I only can judge from my experience as BW Rewards member, so had an upgrade to a Club section room which looks quite recently renovated. The room was really OK, first time i see that even the phone piece, TV remote, etc was put in a kind of plastic for hygiene reasons. What really surprises me positively was the hugh breakfast. Great choice of meat, drinks, etc. Surroundings looks a bit industrial, but good public transport connection to centre. From a previous rather negative experience with BW in Germany, this one turns it completely into positive !

    3
    « Very average, unless you get newly renovated room »

    It all depends in this hotel, if you get one of the 8 new rooms that are subject to extra charge (or upgrade) or not. If yes, rooms are really modern, fresh, have nice bathrooms etc. If not, old rooms are really old and below level (but still clean). In addition there's no air conditioning in this hotel at all and elevators are extremely slow. Breakfast is a huge advantage, as it's one of the best I've ever seen in any hotel - huge variety and great quality.

    4
    « Offenbach Best Western »

    Fine hotel although in a bit of a sketchy area. Our experience was fine and the restaurants nearby were good as well. Good service from the bar and the hotel staff was very pleasant. No air conditioning in the room we stayed in but the room was comfortable none the less.

    4
    « Good hotel,friendly staff »

    Nice and clean hotel in offenbach a short distance fram trains,staff is very friendly.comp wifi in rooms.great breakfast buffe with so many choices and bar is good specially the free snakks................

 

Getting to the hotel ...

All directions
·From: All directions by car. Leave A661 at Exit Offenbach/Kaiserlei and use the exit direction Capitol, Messe, Hefen. After 0. 1 kilometer you will find the BEST WESTERN Macrander Hotel Frankfurt/Kaiserlei on the right side. ·From: Airport FFM International by train. Go to Terminal 1 regional train station. Take S8 direction Offenbach (Main) Ost or S9 direction Hanau. Step off at Offenbach/Kaiserlei. Turn right direction Berliner Street, use escalator and turn left direction Strahlenberger Street. After 0. 1 kilometer you will find the BEST WESTERN Macrander Hotel Frankfurt/Kaiserlei on the right side. ·From: FFM Main Station by train. Take S8 direction Offenbach (Main) Ost, S9 direction Ha...

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