BEST WESTERN Plus Airport Inn & Suites,  Oakland

4.0/5  - based on 494 guest reviews.
170 Hegenberger Loop, 94621-1326, Oakland, United States - See map
+1 510 633 0500 +1 510 633 1040

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> Room 1

1 adult

 

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based on 496 traveler reviews
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This Oakland Airport hotel is just one mile from Oakland International Airport (OAK), offers free shuttle to and from the Airport and within three mile of the hotel Oakland airport hotels aren't all created equal. Guests deserve a lot more than being nestled close to the Oakland International Airport. How about a free hot breakfast? The daily buffet spread includes stacks of piping hot waffles, scrambled eggs, sausage, cereals, pastries, fruits and yogurt. Complete your meal with chilled juices and 100% Arabica coffee. If you're looking for Oakland hotels with a great location, luxury accommodations, and plenty of perks, you've found it. We offer a 24-hour shuttle service to the airport, so even those red eye flights are a breeze. This Oakland hotel is also close to the Oracle® Arena & Coliseum and the Oakland International Airport BART station as well as other nearby attractions in Oakland and San Francisco. This hotel also boasts the only indoor pool and hot tub in Oakland all year round. San Francisco hotels also don't have to be expensive. Our Oakland hotel boasts a very competitive price while still giving guests plenty of perks, like a well-appointed room and friendly staff. The Oakland Coliseum is nearby, where guests can enjoy catching a game of the Oakland Raiders or Golden State Warriors. The shuttle service at the hotel can take guests to the nearby BART station, allowing guests to experience nearby attractions such as, Pier 39, Fisherman's Wharf, Union Square, San Francisco/Oakland Chinatown and Berkeley, CA, home to UC Berkeley. Our customer-centric service and great TripAdvisor® ratings are often what bring guests in. Business travelers in town with Pacific Gas & Electric, Coast Guard Island, Kaiser Permanente®, Clorox® and other local businesses especially enjoy our amenities such as free parking, free Wi-Fi, guest laundry and great service that has them returning to the BEST WESTERN PLUS Airport Inn & Suites. Enjoy your stay. Please note: parking is limited. In order to accommodate all guest, vehicles double parked or otherwise blocking other vehicles will be required to leave their keys with the front desk agent on duty for assisted parking.

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Room 1

Guest reviews


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based on 496 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
177
Verygood
 
187
Medium
 
78
Poor
 
30
Horrible
 
24
Business Business 108
Couples Couples 137
Family Family 177
Friends getaway Friends getaway 25
Solo travel Solo travel 27
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Airport Inn & Suites,Oakland
  • 3
    « OK... »

    I stay many nights a year at BW hotels and I have to say I am unsure why this particular facility is given the Plus designation. It is Ok but not what I would consider a cut above the average BW. The location is close tot the airport which is a plus, however, it is in a lousy part of town, if you feel like going for a walk you probably will reconsider once you arrive. That said, the staff was pleasant, the room was clean and they do offer free parking. Overall, I would say if you can get a good rate and you plan on not venturing out at night you will do fine.

    4
    « Clean, comfortable, close to Oakland airport »

    I stayed overnight since my flight out of Oakland was 6:10 am. I returned my rental car the evening of my stay. I called for the Best Western Shuttle and they picked me up at the next circuit. (top of hour and half-hour) Quick trip to hotel. The lobby was clean and stylish, the clerk was efficient and friendly. My room was spacious, clean and very comfortable. The hotel is "tucked away" as another reviewer noted, but I had known that so I brought along my dinner and ate in my room. I had a relaxing evening. It was very quiet there. I got on the 4am shuttle and off to the airport and through security in plenty of time for my flight.

    4
    « Great place to stay »

    Very clean, good location, and good value. The beds were comfortable and hotel staff were nice. I would definitely stay here again. My mom and I stayed to attend a Warrior's game, and we felt this was a good location.

    4
    « Good hotel - shame no restaurants within walking distance »

    A decent hotel but it is tucked away from the main area it is in. This does mean having to drive anywhere, unless you like Starbucks. The Internet was not working in the evening. I contacted the front desk whose immediate reaction was to call the 888 "help" number. I then lost 45 minutes talking to someone who finally said they would contact the front desk as the problem seemed to be at the hotel end and they would call me back. No one ever did. In the morning the problem was found to be a cable unplugged from the server. My bill was reduced slightly but the time lost due to being unable to send/receive emails had a knock on effect. To suggest that Internet access is "complimentary" no longer works. If that is the case then so is the water coming from the taps, towels and other items. Try shutting down the Internet access for 1 week and you will soon find it is an expected item in todays world - especially by those staying in hotels. Most guests would sooner not have coffee or TV in the room. No reason was ever given why the "help" desk did not resolve the problem or why the front desk staff could not just check all cables are plugged in.

    5
    « Updated Best Western »

    I arrived late at night with my daughter and was welcomed by a very friendly guest receptionist. The hotel interior was just redone. The rooms are clean and neat. Easy airport access. I would definitely recommend staying at this Best Western!

    4
    « Loved it here »

    Stayed once in October 2016, then switched from another hotel to this one again one month later. I liked my room compared to other Best Westerns I've stayed in other cities. It was spacious, bathroom updated, and most of all I liked the free shuttle from airport and free breakfast with hot entrees. The staff was friendly--from the shuttle driver to the hotel reception (esp. Luiza) to housekeeping--all very helpful and accommodating. I even had an opportunity to be welcomed by the outdoor receptionists--the beautiful cats.

    5
    « My experience at this hotel »

    It is a very nice and comfortable hotel but it could be in a little better location. One of the check- in people could have been a little friendlier! The shuttle bus driver was very nice and paid attention to details. We left very early in the AM but were offered a to go breakfast by both the front desk person and the shuttle bus driver. We stay there every time we are flying out of the Oakland airport.

    5
    « Great Place To Stay »

    Without hesitation, we would stay at this hotel again. Great staff, great breakfast, great room. Convenient to airport, rental car facility, interstate and public transportation. Great alternative to staying directly in San Francisco.

    4
    « Great place to stay »

    My second time and I have not been disappointed. The free shuttle to BART is a plus. With free parking, I can get around the SF Bay Area with public transportation and avoid traffic congestion. A home away from home.

    5
    « Kudos,Best Western Plus@ Oakland Airport!!!!!!!!!!!! »

    Vivian, Shuttle driver and Luisza, Front Desk were extremely courteous!!! The 1st person met, is the face/attitude/demeanor of that business. And Vivian was just that!!! Very warm personality!!! She introduced herself, gave business cards, informed us of the services of the shuttle....overall very nice lady!!! Everyone was great , no complaints here! NONE!!!! We were super surprised to receive a "bagged" breakfast @ checkout!! Our flight was @ 6:40am, so we checked out @ 5am.....that meant a lot!!! Thoughtfulness.....

  • 2
    « Can't best the location or price »

    You save a lot by staying in Oakland as while as flying into Oakland vs San Fran! Hotel is very close to airport and even closer to rental car area. Clean room and nice staff. Comfort of the bed is subpar, bed very very firm. Breakfast was standard nothing too special or awful.

    4
    « Very Helpful, Courteous Staff »

    Arrived about midnight from a long, late flight. Staff at counter and security were very helpful. They were also extremely courteous. Bed was comfortable, room was clean, and breakfast was very good with scrambled eggs, waffle maker, sausage, cold cereal, etc.

    5
    « Excellent staff »

    Excellent Front desk, shuttle driver, breakfast and room service staff.Comfortable beds. Coffee available all the time though there are machines in the rooms. Very convenient to get to the BART station and whoops !! you are in the city of San Francisco in no time. Clean rooms, breakfast was good there was no lack in any thing the staff kept filling up all the time. More than enough for all the guests. Would have loved to have this hotel where we could take a walk.

    5
    « We'll be back »

    Having heard a wide range of opinions of the city of Oakland , I must admit we approached making a hotel reservation there with trepidation. We had a quick turnaround for a flight to Hawaii and needed a reliable, safe location to spend the night prior to completing our journey. Enter the Best Western Plus. We called the free shuttle service and even though we were arriving late, their pick up was prompt. ( BTW, the next morning we were leaving early , and again their shuttle service was right on the money). The room was clean, the bed was good, the internet service was free (and good). Left too early for breakfast, so can't comment on that. Security help was in plain sight, which was comforting. The hotel is right off one of the main highways, and over looks a man made water feature. All in all a positive experience. Glad to have found this hotel. Will definitely stay here again! **TIP- Be cautious when boarding the free shuttle. The loading area can get congested.

    5
    « Great spot for early morning flight »

    We found the staff to be extremely friendly and helpful. The rooms were large and offered amenities of refrigerator, microwave and many plugs for charging devices. The location was safe enough that we walked our family of 7 to a near by restaurant for dinner. The shuttle provide quick and friendly service. We found the breakfast to have a good variety of options. The pool was large enough to swim laps. We would definitely stay here again before an early morning flight!

    5
    « Mr. Ivarsson Thomas »

    Although situated in a bad neighborhood I felt very safe with the friendly security guard watching the parking lot. The either Staff where very friendly and helpful, especially the manager. I was only supposed to spend a few nights and ended up staying for almost a month. I travel a lot and spend most of my time sleeping in hotels, thanks to the Manager and staff this was one of the best experiences I have had. Almost felt like home at the end.

    1
    « Do Not Stay Here! »

    Our first assigned room HAD SOMEONE IN IT! Our second room had BLOOD on the bathroom door handle. The beds in the third room were very hard and uncomfortable. I would recommend staying somewhere else.

    4
    « excellant staff and comforable hotel »

    we came to oakland to watch the raiders play there first home game.We got there a day early so had to book another well none hotel.But staff wasnt as nice and helpful in trying to find are way around the area,Room are nice and big and remodeled in great modern decor.This hotel has a very homey feel to it,unlike the other one with was very impersonal.The only down fall to me was it wasnt on the same road as the other hotel so it was not well marked and you couldnt see it from the street,I would definally stay there again when returning to oakland.Thanks to all the staff for doing a great job ,the manager should be proud of you all,because they have a great team.

    5
    « Good option for Oakland »

    The Best Western at the Oakland Airport is a good option for business travel. It's close to the airport, the shuttle service is excellent, and the amenities are more than adequate when business travel means limited time at the hotel because of work.

    5
    « Nice hotel »

    Nice interior, nice room, great customer service. Walk able distance to several restaurants. Airport shuttle every half hour and on request. Overall pleasant experience. But a pretty bad neighborhood.

  • 5
    « Great room and hotel »

    This hotel was very clean and quite. The rooms were large and comfortable. Lots of staff on duty at all times and we felt very safe. The hotel shuttle was always on time and was very clean. The driver was courteous and safe. The hotel is updated and modern.

    5
    « Great Staff, Awesome Rest!! »

    This is my first time at a Best western, it will not be my last. Room was clean, bed was very comfortable, and the breakfast was very good. I couldnt ask for a better stay, the make your own waffle maker was a plus! Definitely a good stay.

    4
    « Close to Oakland Airport »

    This hotel is not easy to find. Part of the problem is the sign which is not in the expected Best Western Blue. It is red and white and a different design. At first, we mistook it for a sign for a hamburger place. This hotel is very close to the airport. Nonetheless, the rooms are very quiet. They are also attractive and comfortable. Breakfast is good.

    4
    « Airport convenient location and welcoming staff »

    The staff is very nice and welcoming. The location convenience to the airport is very good. The hotel and its campus is very clean, modern, quiet and well lighted. Located in an industrial complex area.

    4
    « Friendly and helpful staff »

    The property is convenient to Oakland airport, which is why I chose it. It is not cheap, but by Bay Area standards it is affordable. The room was clean and comfortable, and the breakfast was good, with hot choices of waffles and eggs as well as cereals, etc. The front desk staff and airport shuttle driver were especially friendly and helpful, making sure that everything was ok and treating you like their guest.

    3
    « Great clean hotel but bad neighborhood »

    Rooms & hotel were clean & well maintained however location was in undesirable neighborhood. At 2 am my family & I were woken up by 5-6 gun shots outside, needless to say no rest for me that night. You could see on the street throughout the night people & cars mingling all hours of the night. At night the entire parking lot is lit up by flood lights, huge indicator of the neighborhood its in. Hotel gets good reviews as it is a great clean hotel with friendly staff however the location gets bad reviews.

    4
    « Affordable, Clean and Good Location »

    When traveling north or south through SF I can save several hundred dollars on my hotel by staying here in Oakland when compared to staying in SF. Super nice staff, comfortable clean rooms /beds, safe for the solo traveler to the family travelers and well lit gated free parking too.

    5
    « WOW... VERY Pleasantly Surprised!! »

    I have to admit that since I travel so much for business, that BW is not usually my first choice when choosing a place to stay due to past experience other places of the country, however, I simply cannot emphasize enough what an absolute stand out this property is from most Best Westerns that I have ever encountered!!!. First of all, the location was perfect for where I needed to be and let's face it, CA, and especially the SF area are the kinds of places rates-wise where you just about have to be rich to be poor!!... Their rates were competitive such that it gave me pause until I saw pictures of the property!! To be blunt,... THIS HOTEL IS EXCELLENT!!! The rooms were top-notch!!.. and from the moment I entered the door ALL of the employees were very polite, professional, caring, and quick to try and accommodate any request!! To make things even better, I was pleasantly surprised to find that a full breakfast buffet was INCLUDED in the rate!!... and YES, the food was fresh, hot, and just as good as you would find at any of the typically overpriced California hotel restaurants!! The icing on the cake for me was that I often have to work from my hotel room and most places (even the higher rated hotels) usually have wireless internet service that is way too slow or if they do have something faster, they charge you an arm and a leg for it. ***Let me be blunt - The FREE wireless internet service at this property was SCREAMING FAST!!! So fast that I did a speed test on it and it never showed less than 60Mbs!!! and that was with a full house of people!! I cannot say enough good about this property!!!... What a pleasure!! ...and YES, I will be staying there again whenever I happen to return!!

    4
    « Just Outside San Francisco »

    Need a place to stay close to SF that saves. This is a good location, safe clean, pool and gated free parking that's included. If you passing through from northern CA to southern CA it's good place to lay your head for the eve too. Either way I give this location a positive review from my personal experience.

    3
    « Convenient to Airport »

    This Best Western Plus is a good choice for a moderately priced hotel near the airport. All amenities are within the average range, clean rooms and comfortable. The hallways are painted horrible colors, in my opinion, however. Sketchy neighborhood, with only a couple of eating establishments within walking distance. . The complimentary breakfast is good...scrambled eggs vary by the day....dry vs. moist.With that said, it is our "go to" place to stay when flying in or out of Oakland Airport

  • 5
    « Great stay »

    I had a great stay at this hotel. Yes the area is a bit rough, but if your in this area and need a nice clean room, you can't beat it. I stayed in a king suite and had 0 complaints. Shuttle to the was a plus too. It ran often and driver was courteous.

    5
    « Great Bargain/Outstanding Quality »

    This hotel is a great bargain for the consumer and something anyone going to the Bay Area should consider. The Bart is a short distance away and the staff makes sure of a safe trip for their guests. Breakfast is very good with numerous offerings.

    4
    « Great location for OAK airport »

    The hotel itself was great. The best feature is that it is very close to the airport. Also it was clean, up-to-date, affordable, well staffed... breakfast was not amazing but fairly standard for major chain hotels. The neighborhood was not ideal. It's bit off to the side of the main road, and when we arrived, about 4 people were hanging out across the street and then about 6 were 100 yards down the road. They may have been homeless; appeared to be camped out there but were gone in the morning. The hotel is surrounded by a high wall and barbed wire, so we wondered if there might be issues. Wife & kids were extremely anxious. But it was all fine.

    4
    « Comfortable. »

    We have stayed in BW's a few times recently, and have not been disappointed. The rooms are always clean, the beds comfortable, excellent service, and hot water in the shower. The Airport Inn at Oakland was no exception. IMHO: BW fills its niche perfectly. Quality at an affordable price. It is not the Ritz, but that is not the expectation. We stayed one night and moved on. Not really an area I would spend multiple nights, but what airport hotels are. If the need arises, we would stay here again. Excellent service.

    4
    « A good choice »

    We chose this hotel because it represented the best "bang for the buck" during our visit to SF. Commute to/from San Francisco was quite manageable. The hotel had large rooms with good beds and a very nice complementary breakfast. Kids especially liked making their own pancakes. Will definitely stay here again when visiting the area.

    1
    « Unprofessional General Manager »

    I reserved a room from July 27 thru July 31, 2016. I stayed the first night the 27th,I had left my bath soap and medications in the room along with my food and dinks that I had purchased outside the hotel. I returned the night of the 27th and everything I left in the room were gone. So I called the front desk they advised me to talk to receptionist in morning. I went and talked with the receptionist very nice advised they would find away to accommodate me so, I left my number. As I was leaving the hotel I stopped and the General Manager asked why I didn't leave my luggage in the room. I told him I had a bad experience before at a prior hotel and I take my things with me. He replied I am appalled. I replied why? He replied "I'm appalled that you would accuse my staff of stealing." So if you don't leave your luggage in the room they have a right to throw your things away and it's your fault even if you didn't check out of their hotel.....I called the Corporate office very professional apologized which I never received from the General Manager. Left my information for the owner never heard from them. I will never stay at this location again! I do not recommend this hotel if you care for your belongings!

    4
    « Quick trip »

    This Best Western was conveniently located near the Oakland Airport. We found it to be a great motel with everything we needed. The king suite gave us the added room with a sofa area removed from the sleeping area - made relaxing before bedtime really nice.

    3
    « Nice hotel, not so nice location »

    The hotel was very nice, the staff was friendly and helpful, good breakfast, and has shuttle service to the airport. However, the area around the hotel is terrible. If you don't have a car at your disposal and have to walk to dinner, you will be walking through an industrial area with dirty, littered empty lots and unsavory characters.

    4
    « Value »

    Very good value. Rooms are farily spacious. The rooms are quiet but you can hear the occasional footsteps of the above floor and the bathroom door closing hard. The breakfast is a good variety. Enjoyed the waffles and coffee. They provide the morning USA Today. Area of the hotel a little out of the ways. the hotel is well lite though. Stayed there several times and probably will again, but the last time, there was a posted security guard for the night.

    4
    « A's game weekend. »

    Though this hotel is located in an industrial area it is neat and clean on the outside. Hotel lobby was inviting and check in was wasy. The room was tidy and well maintained . The free breakfast had enough choices to satisfy anyone looking for a quick meal, even had Chobani Greek yogurt. I would definitely stay at this hotel again.

  • 5
    « Good Value »

    I never had a bad experience at Best Western Hotel. The bath tub is slippery, use the bath mat. The room was clean and comfortable, The breakfast was good. The staff was polite. It was little difficult finding the hotel because it is not on a main road.

    1
    « Worst hotel ever! »

    Only stayed one night and thank goodness. Room was somewhat clean, place was scary, bathroom, shower stream was not good, weak and clogged, same with the sink, toilet seat was smaller than the toilet and when you sit you almost fell in! Thank goodness I brought clorox wipes with me!

    1
    « Please read!!! »

    STOP!!! And please read what I have to say before considering to stay at this hotel! I usually don't believe 1 bad review against all the good, but this time for the first time I am going to any and every online booking site to let people know about the horrible service I received at the hand of General Manager Steven [--]. I do need to say that Lalita and Luiza at the front desk had nothing to do with my bad experience. The reason for being here is my partner has a very important career exam to take, and now my partner has to take the exam tired. After studying we went to bed, with this awful rattling sound in the walls especially behind my head. I called to mention it, and Lalita mentioned that it was a fan that should've been turned off by maintenance. She offered to move me but it was almost midnight and she couldn't guarantee that the problem will go away. So I didn't see any reason to be inconvenienced again by packing up everything at midnight, then to get dressed with no guarantee that the problem would be fixed. And I also have a medical condition that gets me up already 3 or 4 times a night which I normally can do in the dark without waking up my partner, but because of the door to the restroom it was so loud and slammed shut that I woke up my partner all 3 times I got up. I continued to explain this to the so called Manager and all he could say is because I didn't change rooms that there was nothing that he could do for me...with a smug look on his face... He already dismissed me and didn't even apologize or even try to remedy the situation. He even went as far as to say "go to the Hampton Inn next time", and he also said that it wasn't his job to try an defuse the situation" (which is also the definition of a Manager...to Manage) then he implied that my partner would lie after I asked my partner to validate what I was hearing. After 2 calls and 3 people later with customer service with Best Western and a call to AAA, an investigation is in effect and my check is in the mail. Unfortunately even though I am receiving a refund I still will never again stay at a Best Western because of Steven [--]!!!

    4
    « Comfortable, clean, and spacious »

    The hotel room itself was clean, comfortable, and spacious. it is located near to the airport and many restaurants. The airport shuttle service was efficient and timely. We enjoyed the "grab and go" breakfast as our flight left before breakfast.

    3
    « Ok for what it is »

    We all know that The Bay Area in the summer is expensive when it comes to hotels. We were looking for least expensive in a level of hotel we are OK with and a brand we are ok with. Even with it being in Oakland, near the airport, the price was ridiculously inflated. That said. The neighborhood is icky/sketchy. However they do have security and we felt safe. Room was clean but sink did not drain properly. Reported but never fixed. Breakfast is average but breakfast room is decent. Average rating for average place when trying to find something less expensive.

    5
    « Good Quality »

    Our stay at the Best Western Plus Oakland Airport was great: thick, soft towels, clean, comfortable, firm beds, lots of outlets for charging around the room, efficient and quiet air conditioning, good size rooms, friendly, helpful staff.

    5
    « family outing »

    this is the second time staying at this location and the outside is not very pleasant but the hotel premises is excellent and the hotel staff is awesome. breakfast is great and rooms are super CLEAN". I will continue to use this location when I come up to the Bay area for business, or family, or freinds

    5
    « Pleasant Surprise! »

    We just needed a reasonable hotel convenient to the airport, and wow, everyone at this hotel exceeded our expectations! Once you find convenient and safe parking, and get inside, you forget the neighborhood and it is very clean, updated, comfortable, the rooms are spacious with a handy frig/microwave/coffee pot/iron, everything you need for stress-free travel! Even reliable wi-fi! They offer a great breakfast selection each morning, every staff member was helpful and friendly and they even have a free shuttle for the airport. It was a relief for everything to go so smoothly when travelling with a senior citizen, and was also very reasonably priced, i would defintely stay here again!!

    5
    « Best Western Plus, Near Oakland International Airport »

    We love your Hotel!... Great place to stay, very clean, beds were very comfortable, and quiet. staff was awesome! they were very helpful and friendly, and the morning hot complimentary breakfast was very satisfying. Price was right! and very quick and easy on and off the Freeways, and short distance to restaurants, stores, Airport and rental car returns. overall!... it was a great stay, and we will definitely come back and stay again!....

    4
    « Airport Convenience »

    Hotel is updated, very clean and comfortable rooms, not very desirable location for walking but very convenient to airport, air conditioning is somewhat fickle but did not report to staff. Would recommend based on airport location

  • 4
    « Nice Stay »

    Very nice hotel. Away from any noise and close to restaurants. The hotel is very close to the airport and the hotel provides a free shuttle to local locations, including BART. The shuttle runs 24/7. The room was very clean and quite.

    4
    « Great stay with a few glitches »

    The room was clean and neat with plenty of lighting. There was plenty of hot water when needed and the internet worked fast. The bed was comfortable enough for a spring mattress. The staff was very friendly and helpful. The unfortunate side was that the air conditioner/heater unit put out a nasty perfumy/burnt smell when turned on. We had to open the window to clear the air and keep cool during the night.

    2
    « Worst Best Western EVER »

    Attitude of staff is poor. Customer request for local transportation within 1 mile of the hotel was not possible except to the airport and back! ATTITUDE WAS NEGATIVE and had excuses why they could not do things, like a 4 hour wait to get into the room by a disabled guest who was not feeling well.

    5
    « Not your average Hotel »

    The room and bathroom was very clean. Unlike other places we had stayed, the staff was friendly and wanted to make sure everyone had an enjoyable stay and felt welcome. Vivian was such a sweetheart and we would certainly stay again.

    2
    « Customer is not main consideration »

    Were a party of 4. We arrived early due to a physical accident. One couple was allowed to check in but the other room was not clean. We thanked the lady at the desk and said we would return shortly. We returned 21/2 hours. The front desk attendant then called to see if our room was ready...no (30 more min.) As a past manager, I would have made sure the room was cleaned ASAP because I was aware the customer was early. The rules are more important that the customer. Also, one driver said they would pick us at the car rental place (.04 miles away) the other said "No".

    4
    « Surrounding area is a little sketchy but overall great stay »

    I am the guest that checks the bed and sheets thoroughly as soon as I check in. This was my second stay here and the room was plenty big, clean and the bed was very comfortable. Free breakfast is not bad either, I really like the waffle maker. The surrounding neighborhood is something to be aware of when driving, especially at night otherwise an overall great stay. I would stay here again.

    5
    « Terrific hotel near Oakland Airport »

    My daughter and I stayed here prior to an early flight out of OAK. We loved everything about the hotel--especially the shuttle service. The shuttle runs every 30 minutes, and when not too busy, will take you to nearby restaurants. This is important, because you would not want to walk to the nearby restaurants as the neighborhood is iffy.

    4
    « Great hotel, bad neighborhood »

    The hotel itself was very clean, comfortable,and the staff was very friendly and helpful. We arrived around 9:00 and wanted something to eat. The desk clerk told us we shouldn't walk anywhere since it was unsafe at this time of the night. She gave us some brochures to order food, but 2 of the 3 don't deliver after 9:00. The hotel is fine if you plan on staying there once you arrive. I also felt the price was rather high since we stayed in another BW Plus hotel the previous night for $40 less.

    3
    « Good hotel »

    The room was nice and clean -the bed was very comfortable (the pillows sucked had to put them all together to make 1 regular pillow. The price was Great at 149 it's beats most hotels in the area. I would would recommend this hotel to anyone .....

    5
    « Great Hotel »

    Hotel clean, free shuttle service,comfortable bed and good complimentary breakfast. We stayed for two nights and the staff was very friendly and helpful, the room were quiet, got good sleep and rest. Great stayed.

  • 4
    « Great hotel near Oakland Airport »

    We stayed one night at this hotel after a flight from Hawai`i. Our room was large, very clean and the bed was very comfortable. They serve an excellent breakfast in the morning. They have an airport shuttle that runs every half hour. We just missed one at the airport and had to wait about a half hour for the next. But they run right on time from the hotel. There was one downside for our room though. There was a fan running in the bathroom that could not be turned off. It was a little annoying. However, I would stay here again if I came to Oakland.

    4
    « Best Western PLUS Airport Inn & Suites, Oakland »

    Nice clean hotel, comfortable bed, good complimentary breakfast and free shuttle service to and from BART station and local businesses. We stayed for three nights and the staff was friendly and helpful whenever we needed something. The bed was very comfortable and the rooms were quiet, so we got good sleep.

    4
    « Nice place to stay »

    If you're looking for a good place to stay near the Oakland airport then look no further. The hotel interior seems like it has been recently remodeled. Everything from the breakfast, pool area to the rooms were nice and clean. The beds were comfy and cozy. The breakfast was good and plenty. The best part was the staff. They were warm and welcoming and very friendly. Overall great experience and definitely priced well.

    5
    « Great Experience »

    I stayed at this Best Western because it was close to the Oakland airport and offered a good price and free breakfast. I was weary because of some of the reviews opinions on the location but it was not that bad and for my purpose of needing a place to stay and get to the airport easily in the morning it was great. The staff was very friendly and the rooms were clean. The ladies working the breakfast in the morning were very hospitable and greeted everyone as they came in. I would 100% stay here again.

    3
    « Simple, enjoyable stay »

    I was here for a conference at the Oakland Convention Center - rooms near the Convention Center were either sold out or much higher than I could spend. I booked this hotel due to the free breakfast and wifi, gym, proximity to the airport and free shuttle. The hotel is certainly doesnt have a luxury feel and there were some disappointments (noisy construction in the lobby, a very small and poorly equipped gym and not a great neighborhood) but overall my stay was pleasant. They were able to check my in a bit early and room was very comfortable. It was clean and well stocked (coffee!!). My room on the 2nd floor was close to the laundry and vending which was nice. The wifi worked great, breakfast was impressive and I was happy about the fruit infused water in the lobby. All of the employees were very nice. The bed and pillows were very comfortable.

    5
    « Nice airport hotel »

    Close to the airport, easy access to highway. Rooms have been remodeled and are nice. The lobby was getting new tile, it was easy to get around the construction. Staff was welcoming, friendly and helpful advising places to go. Full breakfast was excellent, plenty to choose from. Clean and nice presentation. I didn't use the pool, but it was right off of the lobby. Laundry area was nice, it looked like it was $1.25 per load. I would stay here again if traveling through Oakland.

    3
    « Under interior renovation »

    This property is located on a back street in an industrial area near the airport. It is currently undergoing some interior renovation and not all facilities may be available...check with the hotel directly before booking! In room 207 mold was present in the bath tub; shower enclosure had a large crack; bathroom door was stained front and back. I would not stay there again. The nearby Holiday Inn Express is a much better option.

    4
    « Great hotel, unfortunate location »

    We stayed here at the beginning and end of our trip. They are remodeling and the results are quite nice. Our room was comfortable, very clean and fresh. The staff is very friendly and helpful. The shuttle, Wi-Fi, parking and breakfast (a good one) are free! That was a plus for us. The indoor pool and jacuzzi look inviting, but we forgot swim togs and were disappointed that we had. Be aware that the neighborhood is very dodgy and you must not go out at night unless you are driving. The hotel shuttle actually took us to a restaurant. If you can, bring your meal to the hotel and stay in, as there is no restaurant you can walk to.

    3
    « NEAR BART AND BALL FIELD »

    Location was great with s shuttle to the Bart Station and the baseball field. Breakfast very poor especially for a PLUS facility. If your watching your weight or health there were really no options. Internet was sketchy. Staff very friendly and answered all of our questions, on the phone and in person. Neighborhood appears sketchy but it is industrial and there are security people at the hotel. Never felt unsafe at all.

    4
    « New Remodel »

    The hotel is being refurbished. New lobby and rooms redone. My room was very clean and everything was totally spiffy. The bathroom fan would not turn off so I reported it but otherwise it was a nice stay. Even though I had to get up at 3 am the front desk gave me a coffee and go-bag with fruit and yogurt and juice. Those things get points.

  • 5
    « Clean, comfortable, helpful & courteous staff »

    This hotel worked perfectly for my business trip. The hotel is clean, comfortable, modern decor, comfy beds and helpful, courteous staff. It is close to the airport & the shuttle driver is happy to take you to the BART extension at Oakland International. A very good Japanese restaurant a few blocks from this hotel.

    3
    « Great hotel in a sketchy location »

    You can't go wrong with Best Western. This property was close in proximity to where I needed to be for business, I was relieved that all room entries were from the inside of the property, as some BW are more external/motel-like properties. But, I was pleased with my stay. Don't let the drive through the industrial neighborhood scare you off. I had no issues feeling unsafe as a single traveler.

    5
    « Great value close to airport »

    I had a quick overnight stop and wanted a place to stay near the airport to take an early morning flight back home. I thought this hotel was great for the value. The staff was very nice and the place was clean. There was ample parking.

    5
    « Comfortable stay near the O.co coliseum »

    I sleep so well at the hotel. The beds are comfortable, the room is clean, and the shuttle is the topping on the cake! Didn't have the chance to use the indoor pool and hot tub, but next time I surely will.

    5
    « Airport stay »

    We always stay at a hotel close to the airport whenever we arrive late and depart early. Hotel shuttle is a must, and the breakfast is always nice. Best Western consistently provides a clean hotel and friendly staff.

    4
    « Hotel close to airport and coliseum, but under Bart trackst »

    The actual building, employees, rooms and breakfast was great. The area was a mix of new buildings and run down closed buildings close to coliseum and close to under BART tracks. Tucked away off of the main drag the second street in, almost residential, and was a place you wouldn't expect a hotel to be tucked away in. Some guys hanging out late on the street.

    5
    « Great stay!! »

    Rooms are basic but clean and comfortable. This is a decent priced room so don't expect views, it is in an industrial area. We felt very safe and comfortable with our vehicles in the parking lot. Lots of restaurants within walking distance or very short drive. Great friendly staff and free shuttle to the Oracle. WIFI worked extremely well.

    4
    « Close to Oakland Airport »

    Coming back late from Maui and needed a hotel close to the Oakland airport for an early morning flight. The location is somewhat sketchy, but the hotel is very nice. Easy check in process, friendly staff, quiet room. Shuttle provided to the airport. It was crowded as many other travelers had the same idea. Priced reasonable for the close proximity to airport. But nothing to do around the hotel; just a place to get a bed.

    4
    « So So location, Okay Hotel »

    Stayed 3 nights at this hotel. The clean room is good size with two queen beds, House keeping does a good job and room is usually cleaned quite early. The breakfast selections are better than most similar hotels. although we did not use the hotel shuttle service, it seems running on time every half hour, but you have to request your pick up. The hotel location is surrounded by factories and warehouses and there is a sushi place near and beyond that you would have to request their shuttle service including to the Bart stations. The hotel has an indoor pool and a small gym if you need to work out, free wifi and no smoking, although we did smell tobacco smoke one night. We probably will stay there again if we have a rental car.

    4
    « great place-close to airport »

    great place,comfy bed and nice sized room. staff was excellent breakfast had many choices and were great, coffee and water avail in lobby. pool heated and jacuzzi a nice treat. shuttle for airport on standby

  • 5
    « my stay at best western plus airport inn »

    the staff was very professional,friendly,and very helpful. all my questions were answered. the room was very clean and well maintained, breakfast had many options and the food i had was delicious, eggs bacon, hash browns,yogurt,orange juice and coffee.

    4
    « Best Western Plus, Oakland Airport »

    The staff were professional, friendly and pleasant. Things were done timely. The only reason my review is not excellent is due to the location. While the location is less than 5 minutes from the Oakland Airport on a street named Hegenberger, the Best Western sits off the Hegenberger and there are a number of transients in the area, which was a little disarming. Although, probably harmless, it's a risk factor.

    5
    « Exceptional service »

    Our stay was outstanding! We had an enjoyable and most of all a VERY comfortable experience. The bed was amazingly comfortable...like sleeping on a cloud! The property is exceptionally clean and well maintained, but the professionalism and friendliness of the staff is top notch. Every request we made was met instantly with genuine pleasure and essence of hospitality. I am remiss that I did not get any names because the attendant of the breakfast room deserves recognition. She made sure that each and every guest felt welcome and assisted in every way she could. Her friendly, happy and smiling voice helped make the morning and was a pleasant start to our day. We plan to stay here exclusively when we travel to the bay area. KUDOS Best Western staff

    5
    « Oakland Stay »

    The staff at the Best Western were very friendly and helpful. The shuttle drivers took us to local restaurants for meals and then picked us up again. The breakfast was good and offered a wide variety of options. Enjoyed our stay

    5
    « Excellent Value and comfy stay »

    This was our second stay here, and as with most Best Westerns, you get more than you pay for. Excellent, helpful and friendly staff that prepared a ?grab and go? bag for us to take on the plane since we left just before the breakfast buffet opened. They have a shuttle that runs between the hotel, the airport and the BART station near the baseball stadium and Oracle arena. This was just the best for us since we'd flown to Oakland for a Bruce Springsteen concert at the Oracle and then flew home. Large, clean room with a large bathroom and excellent shower. Most general amenities, and the usual generous BW breakfast spread. In room safe and great free wi-fi. Situated in an industrial area, so you don't stay here for the environment. It's strictly for the convenience and value. Wouldn't even consider another place if we come back to Oakland.

    5
    « Great Place!! »

    Really nice hotel. we went for a basketball game and were surprised that they offered free transportation to the Oracle Arena for the game very nice. Clean and very pleasant staff. Will definitely stay there again.

    5
    « Great Location and Experience for Oakland Airport »

    Top hotel staff all friendly and helpful. Hotel is very clean and services are great. A solid value for the traveler. Good location for easy access to Oakland Airport and BART transportation via the shuttle offered by the hotel. Hotel is well maintained and rooms are clean, quiet and with modern touches.

    5
    « Great Hotel »

    Stayed at this location 2 times now, been pleased both times. Staff is very helpful, rooms are clean and updated, large flat screen, comfortable beds, good breakfast, secure & bright parking lot, as well as an indoor pool, and even a free airport shuttle.

    5
    « Outstanding Quality »

    One of the best hotels ever at the Airport. The bed is worth the price!!! Easy check-in and check-out. The room was the cleanest ever and that BED! so comfortable. Didn't have breakfast this time, but it looked great.

    4
    « Helpful staff, very pleasant stay, early traveler's bag breakfast! »

    I had nicely appointed, very quiet room just minutes from OAK. My rental car had a flat and the staff suggestions were helpful (7 pm on a Sunday night). Their airport shuttle runs 24-7. Imagine my surprise when I had a bag breakfast sack handed to me at 4:30 a.m.! Exceptional!! I would certainly recommend this hotel to others.

  • 1
    « Odor of cigarette smoke penetrates non-smoking room »

    This Inn is reasonably priced and near OAK airport. Front desk person was very nice. Room, nice. In bed and awakened at 11:08p.m. by the odor of cigarette smoke penetrating through something -not cool! It smells like a club from 1987. I've covered the vents and placed a towel at the bottom of the entry door and still, it's coming in. I would not ever stay here, again. My eyes are burning, sore throat and difficulty with my asthma. No sleep before a long flight. Thumbs down on this Inn. Stay at the Hilton.

    3
    « OK stay, but scary area. »

    Stayed one night 1/29. Check in was fine, the lady was ok. She did provide information about food delivery, but aside from that maybe work on your customer service. The room was fine, big enough for 2 with 2 beds. Only there one night and the place was kind of in a lousy area, seemed unsafe at night. Had breakfast in the morning, free breakfast. It was good, like all the other Best Westerns. I love staying at Best Westerns!

    5
    « Perfect for seeing SFO & Super Bowl »

    The service was great. They have a free shuttle from the Oakland airport & will shuttle you within a 3 mile radius of the hotel. That made it very nice for catching the BART & finding various places to have dinner. Enjoyed their pool & hot tub. Very clean. The breakfasts were really good & changed some every few days. Great location for getting on the 880 N or S freeway. My 1st time driving in California. This property definitely made my visit a lot easier.

    5
    « Quiet, Relaxing Getaway »

    We really enjoyed our stay at this Best Western. Although it is in the middle of a bunch of warehouses and airport traffic, we felt like we were in an oasis. The pool and hot tub are excellent and our room was lovely. We were very well-rested and relaxed after our two night away.

    5
    « Excellent Hotel »

    I stay at hotels for business half of each work week so I expected the Oakland airport Best Western to be just another place to get a few hours of sleep before heading home after a vacation trip to Hawaii. I was wrong. The service was outstanding, from the minute we boarded the shuttle from the airport until we stepped off the shuttle the next morning. All staff went out of their way to be helpful. The free breakfast was delicious. Our room was comfortable and quiet. I highly recommend this hotel.

    4
    « A very comfortable and recommandable hotel »

    That was definitely the best of the five hotels I have been to during my 10-day visit in the Bay area. Very pleasant and courteous staff at the reception, large and comfy bed, a nice view, functional bathroom, efficient WiFi network, etc. I cannot judge the TV quality because I do not use it. In short, go there!

    1
    « nightmare »

    I have used B.W. several times before specifically for the extended car option. I was told I could keep my car for one week for free then $10/day additional beyond the 7 days. When I arrived, they told me they do NOT provide this car option at all! I had to scramble to make other arrangements at the very last minute! This is not how one wants to start a vacation and I will never use them again

    1
    « Inept front desk staff with no follow-through »

    I thought I liked this place a lot until I came back after dinner and was accosted by the front desk staff. They indicated that they put me in the wrong room and needed me to move. Now this is inconvenient for anyone but for me it is EXTREMELY inconvenient since I bring my own sheets, have a C-PAP machine and had unpacked all of my work clothes. Since the bed was made, my machine was hooked up and ready to go and my clothes were hung it was very frustrating. I reluctantly moved after being promised on at least 3 occasions during the conversation that I would be compensated for their mistake with a reduced rate. The next room was fine, not as roomy and more "smelly" with chemicals than the first...likely since I called ahead for a room with no air freshener. Anyway, I was still okay with this...I'd have given them a 3 but when I looked at my receipt later at the airport I found that there was no discount applied. I mean I would have moved without it (albeit not happy) but don't promise me something and not follow through...that ticked me off! I'm done with Best Western at this point.

    4
    « No longer offers van pick up at airport car rental »

    They no longer have their van pick you up when you return your rental car. They make you wait for the airport van to take you to the airport then wait for another 1/2 hour for the hotel to do a pick up to take you back to the hotel. When I arrive at the hotel I am very sleepy and want to return my rental car before I go to bed (and take a flight out in the morning). This loss of a rental car area pick up will have me choosing another nearby hotel. I have used this Best Western for years and have been 100% happy with them. I am so sad that they are doing this.

    4
    « Overnight near the Oakland Airport »

    I wish we had more time for the breakfast but I was traveling with my 5 yr old granddaughter and we had to catch an early flight. She would have loved to have more to eat but I didn't want to miss the shuttle.I also wanted to take advantage of the breakfast service. Coffee was surprisingly not bad. Shuttle was prompt and driver was polite and prompt on a very rainy morning.

  • 4
    « Very nice hotel »

    Quiet (off the beaten path) but very convenient to the Oakland Airport. Friendly staff, nice large room (got upgraded for free), and handy shuttle to the airport. Didn't get to try the breakfast (left too early for it), but great that it's included.

    4
    « Waited for shuttle for 45 min. »

    We stayed here on the way to Hawaii. The lady at the front desk told us the shuttle ran to and from the airport every 30 minutes. Everything was great, the room was great, the people were friendly, the lady that drove us to the airport was on time and even brought us a muffin to enjoy since we were leaving too early to catch the free breakfast. On the trip back from Hawaii, we got out of the airport at 9:15 and waited at the pickup point for the next shuttle to arrive at 9:30. At 9:35 the shuttle still had not arrived so we called the hotel. They told us you have to request a shuttle and that the next one would not run until 10:00 pm. Seriously? When we expand to them that we were told the shuttle would run every 30 minutes they said that's not what they said. The older couple that was also waiting told us they were told exactly the same thing we were told. Regardless, when you have 8 people standing at the airport waiting, why not go ahead and send someone over to pick them up, instead of telling them to wait another 30 minutes for the next scheduled shuttle? There is a flaw in your process. I would like to use this hotel for another upcoming trip, but this experience has me looking elsewhere. Like I said before, the morning staff was excellent, but the night staff left us hanging.

    1
    « UNSAFE! Nonexistent parking security, car burglarized. »

    First the good. Nice front desk staff, easy check in and large clean room. Excellent shuttle to/from the Oakland Airport for flights. Now the rest. We used the stay and fly for a week vacation by air. This is a sketchy neighborhood in an industrial-looking airport area so I parked my vehicle in full view of the motel front door, maybe 100' away and under a bright light. Four days into our vacation I got a message from the staff that my car window had been broken into at 10pm. I called back about 90 minutes later, the person on duty had absolutely no idea what I was talking about, no information has been left with her. The next day I talked with the manager and got his apology for the break in and his emphatic reminder that I had signed a paper saying they were not responsible for vehicles on their property. He further stated that there are numerous signs in the parking lot stating the same thing. His primary concern was that I fully understand that they assumed absolutely no responsibility for cars in their lot. As I told him, and I want to emphasize to anyone staying in this facility...if your car is not safe in this parking lot, you are not safe in this parking lot. The same glass fracturing device used on my car can be used on your person. This place is brightly lighted, has only one way in...the same way out and still lacks what in my opinion is a minimal level of security. Leaving your car here? Keep your fingers crossed!!

    4
    « Got Lucky »

    Free parking, free breakfast, pleasant staff, convenient location near airport and freeway, clean room and grounds, reasonable price, what more do you want from a Hotel. The hotel was not sold out so we were able to check in early. The only problem was their business computer kept losing connection to the internet.

    4
    « close to Oakland Airport »

    This hotel is in a shady neighborhood but the hotel is clean and has a great pool and hot tub. Have never had any problems with our car in the parking lot despite the neighborhood. We have stayed here in the past and I am sure we will stay there again. There is also a shuttle service to the airport and this hotel is also close to all the park and fly lots.

    5
    « Best 5 star hotel »

    When you go to a hotel you want Comfort and that is what you will get from this fine hotel. I have stated at many places some that were rated 5 star but they did not compare to this one. This one is better. The staff is very diverse and make you feel like you are a familiar friend. They are all very much professionals at their jobs trying and succeeding at making their guests feel safe, secure and comfortable. The hotel is clean where ever you go in it. They have a work out room, a pool and an area to borrow their computer to get on the Internet. Free wi fi and the rooms are beautiful. The beds are like heaven when you go to sleep. The pillows are so soft and the beds make it hard to leave. They have a complimentary breakfast which includes eggs, sausage, cereal, nuts, raisins, yogurt, bagels, muffins, and a waffle maker so you or your kids can make their their own. They have fresh squeezed orange juice and milk and apple juice. And fresh fruit. The rooms have a large fridge with a freezer and a microwave and coffee maker and blow dryer. Now the area is in an industrial area so not much of a view but it's beautiful on the inside. It's a wonderful hotel and I will only want to come back here again and again. They also have a shuttle to take you where you want to go and pick you up. It would take my husband to the Bart and drop him off to go into San Francisco and pick him up when he was ready. Outstanding service, outstanding staff, outstanding hotel. One more thing, I have never felt safer then in this hotel. If you stay here I guarantee you will be a Best Western Plus lifer.

    5
    « Best Western Oakland Airport »

    Great stay! Very close to Oracle Arena... Will be at this Best Western again when there's an A's or Warriors game. The staff was very friendly and helpful. The breakfast was outstanding and the laundry service was a plus.

    3
    « Fine motel, bad wi-fi »

    Clean, big room. A few funky things. Main problem is can't get wi-fi on a Mac laptop. Front desk was courteous and tried to help by trying to connect me with tech support but a long wait and I gave up.

    4
    « Hotel hard to find »

    If you plan on going to this hotel, beware that it is hard to find. It is located on Hegenbarger Loop, not road. We went all the way to Dolittle road looking for it, and had to make sveral U-turns. Once we found it, the service was excellent, especially the shuttle driver.

    5
    « Great Hotel and Great Location »

    I have stayed at this hotel on many occasions and they never let me down. The rooms are clean and comfortable. The lobby area recently remodeled so there is a new business area with new computers. Staff is always friendly and professional. The location near the airport is fantastic and the shuttle service s great.

  • 1
    « DO NOT PARK AND FLY AT THE BEST WESTERN IT IS NOT SAFE. »

    We have stayed twice at the BW using Park and Fly. The first time was uneventful. This time we left our Lexus again parked in front of the Hotel facing the lobby. When we returned our back window had a piece of cardboard SCOTCHED TAPED OVER THE WINDOW EVEN THAT IT WAS BEGINNING TO RAIN RAINING. The back seat was full of broken glass and all of our contents had been stolen. We of course were more than upset. The staff continued to state that the Hotel was not liable. The Hotel is adequate but the only reason was to use park and fly. I repeat THIS IS NOT A SAFE HOTEL.

    4
    « Superb Service »

    We enjoyed the two night stay - the hotel was impeccably clean, not fancy but nice, very comfy beds, quiet, great breakfast, a recommended place to stay - THE VERY BEST PART was the service! Laleeka at the front desk went out of her way to ensure our comfort, and help us find and get everything we needed. She was a delight. The breakfast room staff was also great. The food was a step above normal hotel breakfasts, due in part to the great staff but also the management chose better ingredients, like the yogurts, and higher quality eggs, breads and pastry. We would definitely stay here next time we pass throughout the bay area. Thank you to everyone!

    3
    « OK...But Showing Signs of Age »

    Overall, we usually like this hotel...a lot...for flying from Oakland Airport. Pros: Cost is reasonable, free breakfast, airport shuttle, free Internet, clean Cons: showing signs of age, rooms should be updated, paint on hallway walls is horrible, had to call hotel to get shuttle to pick us up around 9:30 at night. Neighborhood is very sketchy, but hotel is safe and secure feeling

    4
    « Good property but too far to any restaurants »

    We stayed here because it was close to the airport and we had a very early flight. The lobby was being remodeled and there was some work going on, but the staff and workers were very accommodating. The room was excellent and the airport noise was negligible. The bedding was excellent. The alarm clock was not functioning, but we arranged for a wake-up call. There are no restaurants within walking distance, so keep that in mind. We were fortunate that the staff arranged to have the airport van driver bring us to an In-N-Out Burger so we could grab something. The hotel really is a bit isolated in this respect.

    2
    « Stay elsewhere if you can »

    Not much to say here. I imagine there are worse. In poor location via safety. In rather poor conditions. Not run like hotels I am accustom to. I would recommend elsewhere. If this has 3 stars, it need demotion....

    4
    « Good hotel but very hard to find »

    I had a hard time finding this hotel, it's well hidden behind an old warehouse off Hegenberger and the 880 South, and it took me a while of driving around to finally get there. The hotel is nothing special from the outside but the front desk staff were very nice and I have to say the room was nicely done. It was very large with a good flat screen TV and a decent bathroom, and was surprisingly quiet considering it's just blocks from the 880 freeway. Although it was pricey, and maybe just because it was the evening before Remembrance Day, it was a decent stay. They do include a continental breakfast which I left too early to try, and free wifi and parking so that helps, it was also very clean.

    5
    « Great place to stay close to airport, indoor pool,convenient location »

    We stay at this hotel when we visit San Francisco and Oakland. Its a very good value and the indoor pool is a real bonus. It's right across the street from a shopping area that has an INN N OUT, which is a great hamburger place. This is only a few blocks off the freeway but there is no road noise. The staff is friendly and the breakfast is very good with a lot of selections. Love having a refrigerator and microwave in the room. Beds are too hard for us but we are probably in the minority in preferring a soft bed.

    5
    « Great stay »

    wounderful staff,nice and clean hotel and very welcoming.i would defenetly recomment this to a friend,close to everything you need in your trip, food store,restaurants,airposrt witch is the most inportant.

    5
    « Very nice, clean hotel »

    Oakland airport area is not in the best neighborhood but I felt very safe at this hotel. Staff very helpful and friendly. Room was clean and comfortable. I would recommend this hotel for business or leisure. Airport shuttle was also excellent.

    3
    « where's the restaurant for dinner »

    front desk staff were very helpful and friendly. LImo driver to airport was great. The room and breakfast buffet were high quality compared with other Best Western hotels. My only complaint was that there was no restaurant within walking distance. We were not comfortable walking to the fast food places nearby at dusk or later. So I rated the overall value as average because of this fact.

  • 5
    « Nicest Airport Hotel »

    If you have business or leisure travel and need a hotel close to the Oakland airport for the early morning departure, this is your hotel. Rooms are very spacious and well appointed. Bed was very comfortable and all furniture was well maintained. All lamps had electrical outlets to charge phones and electronics. The bathroom was sparkling clean. Breakfast was served at 6 am and there is shuttle service to airport every 30 min beginning at 6:30 for a 5-7 min drive to airport. This is one of the nicest Best Western hotels I've stayed at so it should suit your needs great for travel in the Oakland area.

    5
    « Very good experince »

    Very nice hotel and friendly staff. The rooms were clean and neat. Beds were great. I was pleased they had delivery options on food since I did not have a car. The next morning the shuttle service was exceptional. Friendly driver.

    1
    « Worst hotel experience I've ever had »

    I have never had such a horrible experience at a hotel. First of all it smelled funny. Second the bathroom door closes on its own and while going in the bathroom it closed on me and the towel hook on the door hit my arm causing an instant knot and bruise. It would have cut me if I hadn't been wearing a sweater. The hotel would do NOTHING to rectify the fact that I was injured in their hotel. Even the manager said there was nothing they could do. No refund no compensation at all. HORRIBLE customer service. I would NEVER recommend anyone stay here. EVER.

    4
    « Conference Stay »

    Hotel was in good distance from the training conference I had to attend for work. The hotel was clean and off the freeway. The only downside is there is not much places to eat, especially for dinner. The restaurants that were around, closed early, so you had to drive to get something for dinner. The continental breakfast was available, which was your typical continental breakfast (eggs, bacon, waffle maker, muffins, bagels, cereal) with not much variety, but enough to get you started in the day if you like that kind of food. Overall, the room was nice and the beds were semi comfortable.

    4
    « Very Good Place to Stay. »

    Very good place to stay, looks a little scary its in a industrial area. But we felt safe, we even walked to to O.Co coliseum to and from. We did not experience anything that made us not feel safe. If I go to Oakland for another Raider game. I will choose this hotel again, we really liked it.

    5
    « Best Hotel in Oakland »

    This hotel is outstanding. Everything is a plus like they say they are. All staff are friendly & courteous. Hotel is super clean with all the amenities you need. Pool. Jacuzzi and a full on breakfast. The shuttle practically takes you anywhere you want in town 24/7. Excellent rates as well. I highly recommend this hotel.

    4
    « Good Place to stay »

    So as part of a leadership team and a large hotel im normally very picky about the hotels i stay at. So my experience started before even staying. Several weeks ago i tried to call the hotel several times to add days to my reservation. Everytime we called the line was busy, morning, noon, and night, even the middle of the night. We came very close to canceling are reservation because we did not even know if the hotel was still standing. We decided to keep are reservation and just stay somewhere else the two extra nights. So everything started good when we got there. We got to the hotel way early about 10am and our room was ready. The room it self was very nice. It was cleaned perfectly and i found not a single issue with the room. We stayed 4 nights and halfway through are stay we had our room serviced and the housekeeping staff did a very great job. View from the room is just the parking lot but we where not there for the view so it was fine. When it comes to the guest service it was really good for the most part. We ran into 5 different front desk staff all of them where very nice and helpful. The only one that was rude was the guy at the front desk who works at night. He was very rude on the phone when we called for the shuttle to come pick us up. Two out of the three shuttle drivers we ran into where very nice and talked to us and made conversation. The third works at night to when he came to pick us up he did not say a word. Last the housekeeping staff guest service was very poor. Not a single one we ran into said hi or good morning. We where on the elevator with a lot of them and not a word was said. I do have to give credit to the housekeeping Supervisor for at least trying to talk to us even though she said she did not know english. When it comes to the extra amenities with the hotel. The shuttle not only took you to the airport but it also took you to the BART station. It also took you to every food restaurant and store near by that was very helpful. The pool was very nice went down there everyday. Towards the end of the week the pool was getting a little dirty dont know if they clean it everyday but they should. It best part of it was the pool towels they where not the small sand paper towels they where really good. Breakfast was amazing. We ate breakfast there everyday and it was really really good i very much enjoyed it. There selection was amazing. The only bad thing was the biscuits where a little hard and you had to microwave your own breakfast burritos. Overall i would give this place 4 stars. I would love to go back and anytime im in that area i will stay there. I reccomend this place for anyone. Good job for the staff and the leadership team of this hotel.

    3
    « Bittersweet »

    This hotel is conviently located at the edge of oakland making it very convienent to get back and forth from san fran. The parking is FREE and the lot was not overcrowded. I loved the room and the free breakfast was delicious. The only downfall was the rude staff at the front desk. Made my trip start off and end on a bad note

    3
    « Reasonably convenient for San Francisco »

    We booked this hotel because I didn't realise finding a hotel in San Francisco with free parking would be such a problem. It is a typical Best Western with a large bedroom, two queen beds and large bathroom. WiFi was free and worked well. Breakfast was typical both free and filling but nothing special. You cannot walk anywhere from this hotel. However they provide a free shuttle bus to a number of local places such as restaurants and the BART station. The bus departs from the hotel every 30 minutes. However there are a few disappointing issues. The view from our window was of about 100 dumped lamps of various shapes and sizes! Whoever agreed to that? Our room card keys stopped working every 24 hours. How come they don't warn guests so they can get them fixed BEFORE they go upstairs to their room? On reception they said it was because we kept them near our phone but we don't have a phone. Worst was our experience of the shuttle bus after a long day in the city we used a pay phone at the BART to request a pick up and we were told it was on its way. After 30 minutes I had to use the payphone again and was told I had to wait for the next bus. It seems we missed the first one which was " on its way "and even though they knew we were waiting all that time the next bus wasn't despatched for another 30 minutes. Poor communication and rather inflexible. So on balance not that convenient for the city. Train to SF was $8.50 return

    1
    « never stay there »

    our stay was awful. Room smelled and was hot. It was 96 degrees when we checked in and the air conditioning was TURNED OFF> Also only 1 ice machine worked in the hotel abnd had not ice ...not at all. Bed was not very comfortable. Big Rip in the screen. Bedding was old and tattered.Lady at checkout was not very nice.

  • 4
    « Thickjpillows »

    The hotel is modern, clean, quiet, and well maintained. Check-in was prompt and courteous. The elevator is slow. My room was spacious and had a separate seating area with a couch. Microwave and refrigerator are provided. The bed is comfortable, but all of the pillows were too thick for my preference. The room was relatively quiet except for a low, vibrating noise, much like a large car engine warming up, was annoying during the quiet of the night. I think a big motor in the HVAC system is out of balance. The "free" breakfast is better than many with meat and eggs available in addition to the make-your-own waffles and the variety of cold foods. Although I did not use the service, the shuttle to the airport was clearly doing a brisk business.

    4
    « Good for our trip to San Francisco »

    Stayed over the Labor Day weekend 2015 when we visited San Francisco. Hotel is a typical Best Western Plus, with adequate clean quiet rooms, great breakfast and friendly staff. The indoor pool looked very nice but we did not get to use it. Not a great area but do not let that put you off a stay at this location. It is close to the freeway but has other transport options available for a trip to San Francisco. It is also close to the Oakland Coliseum.

    4
    « Comfortable place to stay »

    This was a good choice for us. Beds were firm, but padded enough for comfort. Only thing missing from breakfast was oatmeal, but what they offered was good and sufficient. Hall carpet dated and dirty looking, but not in my room which was clean and new. At least they have their priorities straight. The location is in a seedy neighborhood, so I walked outside the hotel very little and opted for the fitness center which was okay.

 

Getting to the hotel ...

All directions
·From: Interstate 880. Take Hegenberger Road. From the airport, turn left on Hegenberger Court and right on Hegenberger Loop. ·From: From San Jose Merge onto I-880 N/Nimitz Fwy N toward Oakland. Take EXIT 36 toward Hegenberger Rd/Coliseum. 0. 3 mi Turn left onto Edes Ave. 0. 3 mi Turn left onto Hegenberger Rd. Hegenberger Rd is just past Enterprise Way 0. 5 mi Turn left onto Hegenberger Loop. If you are on Hegenberger Rd and reach Hegenberger Loop you've gone about 0. 1 miles too far 0. 1 mi Take the 1st right to stay on Hegenberger Loop. If you reach the end of Hegenberger Ct you've gone a little too far 0. 05 mi 170 HEGENBERGER LOOP is on the left. If you reach Cairo Rd you've gone a littl...

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