BEST WESTERN Hotel Capilano Inn & Suites,  North Vancouver

3.5/5  - based on 328 guest reviews.
1634 Capilano Road, V7P 3B4, North Vancouver, Canada - See map
+1 604 987 8185 +1 604 987 5153

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
TripAdvisor Traveler Rating
based on 330 traveler reviews
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Looking for a North Vancouver hotel with access to a beach, outdoor activities and area businesses? We offer that and more! Enjoy all that North Vancouver has to offer - from stunning bridges to exciting ski areas and relaxing parks, you'll be near it all while staying with us. Many guests head to Capilano Suspension Bridge, which offers a 136 meter long and 70 meter high journey across the Capilano River. A stroll or bike ride await you at Stanley Park, a 404. 9 hectare urban park, offering towering trees, many exciting trails, serene lakes, recreational facilities and the Vancouver Aquarium. Grouse Mountain Ski Area and Ambleside Beach are also just kilometers away from this North Vancouver hotel. With easy access to downtown Vancouver, guests at this North Vancouver hotel can enjoy shopping, fine dining and theatres. Those on business are ensured that they can make the most of their trip, as many corporate offices and schools, such as Capilano University, are all close by. Choose from our wonderful standard rooms or one of 16 suites - either way, you'll feel right at home in the spacious, clean rooms. Our accommodations offer crisp linens and duvet covers atop comfortable beds. All rooms feature cable television, free Internet and more. With Dutch Pancake House located onsite, you won't have to travel far for a great meal when staying at this North Vancouver hotel. Unwind or play in our outdoor heated seasonal pool - after a day of exploration, the sparkling blue water will be even more inviting. Guests receive more value and convenience out of their stay at this North Vancouver hotel, as we offer free parking, business services, access to the Steve Nash Fitness World and a 24-hour front desk. We also offer meeting facilities, making the BEST WESTERN Capilano Inn & Suites the perfect hotel for business travelers. For a wonderful stay in North Vancouver, reserve a room at the BEST WESTERN Capilano Inn & Suites. Enjoy your stay.

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Room 1

Guest reviews


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based on 330 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
70
Verygood
 
131
Medium
 
93
Poor
 
24
Horrible
 
12
Business Business 24
Couples Couples 110
Family Family 121
Friends getaway Friends getaway 33
Solo travel Solo travel 19
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Capilano Inn & Suites,North Vancouver
  • 4
    « Clean, comfortable and worth it! »

    The rooms are not super modern, but they are clean and enough space to move about. We couldn't beat the price, $70 roughly. Restaurant on premises, but extra cost. Close to Capilano Suspension Bridge Park. I have to note...this is THE 1st time I have seen a recycle bin in a hotel room...impressed! Honestly, that move would bring me back to stay here again.

    3
    « Likely to be my hotel again in my next visit »

    We were given a room on the upper level due to full house and were promised to be relocated downstairs on the 3rd day. However, this arrangement had never been materialized and was possibly a stalling tactic. The room equipped with no refrigerator and thus making us a bit awkward after returning with dairy products. Location is the key attracting point as it is only ten mins to drive down to downtown. It has an in-house cafe which we have not tried and Denny's restaurant is just across the road. In general, I consider this hotel satisfactory in most aspects.

    4
    « Enjoys comfort and Cleanliness »

    I would stay at any Best Western that up holds the standards upheld by this organization of hotel service. I have stayed in many high end hotels and Inn and B&Bs and Lodges. I do appreciate a very comfortable/clean bed and floors; not to keen on rugs. I especially appreciate being checked in with courtesy and kindness; not someone trying to please everyone at the same time. One customer at a time, especially not cutting me off for a long time because the phone rang - put them on hold or have one person manning the phones. Courtesy check-ins go a long way when recommending a place to stay.

    3
    « Tight parking clean rooms. »

    Parking was free but was very tight for larger vehicles or trucks. Room was clean. Nice and close to Park Royal mall, and access to lions gate bridge. Outdoor Pool was still open in October but we didn't use it.

    3
    « Inn needs updating. »

    Was disappointed. For being a Best Western I expected a little more updated room. Furniture and room décor was old. The bed was very hard and I had to keep turning over through out the night so I wouldn't go numb on one side only. It has a full kitchen if you want to cook. They have different recycle bin for you to use. The good: Its close to Capilano Bridge and the bed and bathroom were clean. The Dutch café attached to the office was expensive for breakfast and just ok. The sour dough bread was not fresh tasting. the price of room was budget. You get what you pay for I guess. But we wanted something close to the bridge. Which was only a few minutes away.

    4
    « Budget Friendly »

    I spent 1 night here with my family. Its convenient to get to and parking is a breeze. There is some confusion with where the entrance is to the reception. It appears to be the entrance to the DeDutch Restaurant. We drove around the hotel parking lot once before I went inside and confirmed that it was also reception. Check in was a breeze. The rooms were nice and upgraded minus the bathrooms which need a lot of upgrading. Grout was missing from the bathroom walls. The beds were cozy and soft. The rooms were clean. The outside doors however, let in a lot of the outside traffic. Bring ear plugs if your a light sleeper. There was no fridge and no microwave.

    5
    « Great Service »

    Excellent Hotel, Inexpensive compared to other hotels, especially coming from Seattle, and very good quality. Front desk was very helpful, she even gave us some coupons for some attractions in Vancouver, gave us a list of restaurants nearby. Great service, better than most Best Westerns ive stayed at. Best part was that it was closed to attractions and a walking distance to restaurants.

    4
    « Clean and tidy »

    A cheap and cheerful motel with excellent friendly staff. A little tired but room was clean and tidy, was a great base for a couple of days. comfortable bed with clean ensuite. There is a restaurant attached to the hotel if your want a quick bite in the morning. there is also a small outside pool.

    3
    « basic, clean, older facility »

    We were satisfied with our stay as the price reflected the older condition of this BW. The rooms are small and no king beds available. The hallways and room were clean and comfortable with good heating system, fairly quiet.

    4
    « More than I expected »

    The staff were friendly and helpful. The room was pretty nice. This hotel is located in north Vancouver. It was close to many Attractions. We paid $300.00 dollars for 3 nights. We had a small living room. A kitchen with fairly large refrigerator sink and dishes and microwave. The bedroom was clean with a king comfortable bed. There was a tv in the living room and bedroom. WiFi worked great. In my.opinion I think think this hotel was super.

  • 3
    « Well Located Budget Hotel »

    I rented the double queen room as it was a good deal compared to the Pinnacle Hotel I normally stay at. For under $100 a night in North Van close to Capilano Suspension Bridge, Stanley Park and Park Royal mall I have no complaints (other than no fridge). Room was clean, beds comfortable, and outdoor pool was a hit with kids. If the price is right I would stay again.

    3
    « Smelled bad but everything else was ok »

    Everything was acceptable however the hotel front desk area and the room itself had a strong smell of staleness, bad perfume or something.Everything in the room worked properly, the bed was comfy and the air conditioner was not too loud.

    4
    « Excellent "Bang for the Buck"!! »

    I rented this hotel last minute and ended up with the King Suite as it was the only room left. I would ask for this suite next time. It was excellent. Huge bedroom in the back of the suite that is on a quiet residential street (may even be an alley). It was so quiet, I didn't need the earplugs I pack with me for hotel stays. The King bed is very comfortable. The kitchenette was well appointed and the sofa bed not too bad for comfort. The room was clean, the staff friendly and this hotel is very convenient to the Horseshoe Bay Ferry Terminal.

    4
    « Stop over »

    The staff here are very nice and helpful. The room was clean and comfortable. I do wish Best Western would renovate some bathrooms to accommodate people with a disability. It's very hard to climb in and out of tubs. It was helpful that we did get a ground floor room. Maybe 1 room out of three or something could be just a shower as an option.

    3
    « north vancouver »

    Good afordable place to stay close to shopping and coupons provided to nearby attractions close to capilano br. stanley park .grouse mt. minuites to downtown vancouver.rooms were clean quiet. staff is friendly and helpfull. duration of our stay 7days at this best western hotel. Tony/jackie

    4
    « Best western motel »

    This location is more comparable to a motel in its layout. Has the quality of any other Best Western. Great location for everything you might need in the area. Heated pool, coin laundry, parking at your door. Advise to get an top floor unit. We could hear the people above us shifting around while trying to sleep.

    4
    « Good Accomodation, but .... »

    ...there are no safety bars in the shower. Very dangerous for seniors to get in and out and to maintain balance while showering. ... however, it is a very clean room and the great restaurant overcomes the longish outdoors walk from the room to the office.

    5
    « Pleasant and Comfortable »

    Enjoyed our stay at Best Western Capilano. Staff were friendly and helpful. The room was comfortable and quiet. I appreciated the pre-printed list of restaurants in the area so we could find a place to eat - good thinking!

    5
    « Great location and friendly staff »

    This location was awesome for visiting the city of Vancouver, Stanley Park, and the Capilano Suspension Bridge Park. The staff was efficient and friendly. At check out, I was provided with excellent border crossing information and routes to take to avoid traffic and a long wait on a weekday morning. De Dutch restaurant onsite had great breakfasts at reasonable prices. Internet worked well, room was clean and very comfortable.

    4
    « Good hotel »

    Nice clean hotel. Good rooms. Friendly helpfull staff. Free parking and free WiFi. Next THE hotel there is THE dutch restaurant for breakfast. Close to capilano bridge and THE horsehoe bay Ferry (20 minutes drive).

  • 5
    « Great location in Vancouver »

    We stayed 5 nights here, great location, with parking , swimming pool and very comfy beds in good sized rooms. Easy access in and around the sites of this beautiful city either with a car or using public transport (day ticket 9.75cad adult)

    4
    « Great location »

    Not only a great location, but reasonably priced. Right near the bridge to Vancouver and easy access to all of N. Vancouver. Able to get to all the sight in N. and S. Vancouver. It's located right off a major road.

    5
    « Excellent Choice »

    Looked at many hotels in the Vancouver area. I did not want to be directly downtown but wanted somewhere convenient to all areas. I picked this hotel for it's location and reputation. We had a one bedroom suite that was not too large or small but just right. It had a nice size fridge with an actually small freezer. A microwave and two burners if you wanted to cook. The bedroom also had a second vanity so wife could get ready there and not in a foggy bathroom. Parking was convenient and free. Great location for going north or south on the 99 or east on the 1. Highly recommend.

    4
    « Comfortable and affordable. »

    Stayed here over two nights to visit my son and family. Very clean, comfortable beds, and fairly quiet considering location on main street. Many nearby restaurants for breakfast lunch or dinner. Close to many great attractions for day trips.

    3
    « Great Staff/ Hotel in ok condition - not worth the value »

    Great friendly staff. Helped us a lot! However, prices charged for this hotel does not reflect the overall condition of the room, hotel or internet that was provided. I would only consider staying at this hotel if it was lower in prices and since it is in close proximity to amenities.

    5
    « Awesome stay »

    We didn't plan to spend the evening at a hotel. August 27th, pretty much all of Vancouver was sold out. We stayed at a not so economical, 1 star the night before :/ I spent over an hour trying to find a hotel before our 11 am check out. We were so relieved when we found a room here. I was pleasantly surprised when I walked into our king bed room. It was fresh, clean and quaint. We loved it. We were afforded early check in and the clerk was gracious to inquire of us our eligibility of special rates and we were!! Definitely will stay there again. Highly recommended.

    3
    « Okay for the price »

    We decided on this hotel for our visit to Vancouver mainly because it was so close to three attractions we planned to visit: Capilano Suspension Bridge and Grouse Mountain are just up the road and Lynn Canyon Park is a short drive away. We stayed two nights. This was an older hotel, but it was clean and simple and appropriately priced. Staff was very friendly and professional.The bed was a bit hard, but manageable. Had usual bathroom amenities, cable TV, free wifi, and pool. There was a restaurant in the lobby, but it was not free. We opted for Dennys which was a short walk away.

    4
    « 3 Nights »

    Stayed for 3 nights the hotel is very good quite close to downtown Vancouver actually, I was exceptionally happy with Grace who cleaned our room for 3 nights, she did a stunning job and organized everything in the room in ways I couldn't have thought of myself. I was quite happy with the hotel it looked great etc but when I walked in I was missing a microwave and fridge in my room, I asked for a two queen bed room! I went to reception and was told I would have to upgrade at $10/night for the microwave and fridge BUT they would only be able to get me two deluxe beds so not only was I supposed to pay 30 dollars on top of the 600 I already paid them but rather have them switch me to a room with smaller beds as well.. They did offer me an alternative which was to warm my food up at the reception where they had a spare microwave. The wifi in this location was also drop dead horrible, had it not been for my data I would practically say that I did not have any internet at the hotel. Overall I liked the hotel it was clean, the receptionists were friendly for the most part and Grace did an amazing job at cleaning our room but perhaps if BW could get rid of those minor annoyances I'd be glad to stay there once again!

    3
    « Was Nice, Not Great, But OK »

    We have stayed at many Best Western hotels as we are platinum members and for a hotel it was just ok, I suppose we expected for the outrageous price we paid staying two nights we would of got more. They only had two double beds available so my husband and I had to sleep separately and there was no microwave or fridge in our room. It was nice they had a pool and close to a gas station and resteraunts ( Earls was real good) We checked in early which was nice as well.

    5
    « Great service!lovely clean room. Good value. »

    Stayed here whilst visiting Vancouver. When searching for hotels, this was one of the cheaper options, so I wasn't expecting anything major. However when we arrived we were extremely pleased by service we received. The staff (especially a lovely lady on the desk, Michele) were by far one of the most helpful reception staff we have ever encountered at any hotel. She gave us great information on tourist activities and even gave us coupons off. Location was good-only a short bus ride away from stanley park and on route for the free bus ride to capilano suspension bridge. Room was good value-no complaints. Would highly recommend.

  • 4
    « Pleasant Stay »

    We reserved two rooms. We arrived too early for check in yet the staff gave us one room and we were able to store the luggage in our room until the second room was ready. Reception gave us lots of information about what to do and discount coupons.Also told us that we had two bus lines that would take us to Stanley Park and provided change. The pool is nice it is outside. Bummer no complimentary breakfast but many places in the area to eat. The room was ok but the air conditioning units should be updated (noisy and not very powerful). Late in the night someone was smoking on the first floor and my room smelled like cigarettes for awhile. Besides that a very pleasant stay.

    5
    « Best customer service! »

    The room was a pretty standard room as far as hotels go. There was a pool onsite, guest laundry, and a gas station near by. We were less than a mile from a grocery store that was a very nice walk for our family. We were also just about two blocks away from the free shuttle to Capilano Suspension Bridge (which was amazing!). We stayed at the hotel for two nights before our Alaskan cruise. We had picked up some souvenirs while in Canada before our cruise. When we got home and unpacked, we realized we were missing all of our Canadian souvenirs. I called the hotel and they told me they had my things. WHEW! The offered to have them shipped to me, I quickly agreed! They called me no less than two times to verify that they had the shipping address correct, and to verify that they were using the correct credit card. They were so very kind and friendly every time they contacted me. Our souvenirs arrived safely, and within just a few days of my phone call to the hotel. I would highly recommend them for their service! Thank you for saving our souvenirs!

    4
    « Visiting family »

    A convenient location for what we wanted. The hotel is very basic and looking a bit tired. Staff were friendly and helpful. Had a restaurant on site but the breakfast wasn't that special nor the service. Dennys was just around the corner and within walking distance.

    5
    « Very helpful in the face of Vancouver's ridiculous taxi rules »

    Somewhat unprepossessing from the exterior and the rooms are a little basic, but clean and with very comfortable beds. This is an excellent place to stay if you have business in North Vancouver or an overnight stop before a ferry from Horseshoe Bay. It is also very handy for the Capilano suspension bridge, the shuttle from which will drop you by the hotel. But what made this hotel was the extremely helpful attitude of the staff throughout, and in particular when we had to get to the ferry and were confounded by the ludicrous regulations governing Vancouver taxis. We were a party of five, which is only just short of a capital offence in the eyes of whatever insane and protectionist body governs taxis in this place. So with no taxi willing to take five and with the clock ticking until ferry time, the manager stepped in to help - as did her daughter, offering to drive us to the terminal. In the end this wasn't necessary, but many thanks to the staff for their help. (On the same day, there was a local newspaper article featuring some Vancouver politician complaining about too many cars on the roads. Mate - try loosening your silly rules about four in a taxi and there might be a few less.) The pancake house on-site does an excellent and quick breakfast. The waitress in there is the best server we had during several weeks in Canada.

    4
    « For a wedding »

    This is the second time we have come to this part of Vancouver for a wedding and decided to stay here again. It is a simple hotel but comfortable enough. It does have a restaurant on site which we used once for breakfast not overly inspiring but went back to Dennys which is walking distance around the corner.

    3
    « Basic and dated »

    Stayed a few nights in a 1 bedroom suite. The room was in the back on the property and on the second floor. Room was a nice size. Furniture was dated (80s) and the A/C came from the 70s from the looks of it. We had to keep it running the entire time to keep the room cool. The bedroom is located on the far side of the room and does not have and AC unit in it. They have free WIFI, but it was real spotty at best with several disconnects. A major factor when traveling out of country if you trying to avoid mobile phone roaming charges. Would I stay here again? Probably not, but then would I visit North Van again for an extended stay? Probably not.

    4
    « Convenient and comfy »

    We stayed one night while passing through so only really needed somewhere clean, close and comfy and that is what we got at a good price. If you wanted somewhere as a base for a few days it would also work as Downtown, Stanley Park, Capilano and Grouse Mountain all close.

    2
    « Less than I expected »

    Upon arrival, there was no parking close to the office. The parking was very tight (the stalls were narrow) in the regular parking lot as well. The room was very small and could use updating. The bathroom was also very small and could use some updating as well. Bed was excellent. Was happy with the internet service. We had booked for 3 people but there wasn't shampoo for all of us.

    2
    « Heart Break hotel »

    The room was a bit shoddy and small. There was no breakfast bar and a I pad and kindle were taken form this room belonging to my grandson. It was not turned in. First time I have had things stolen in a hotel.

    3
    « Very basic old »

    Not a very pleasant experience for the price we paid. Very basic accommodation, but clean and fairly quiet. The parking lot is very very tight, We arrived at 10 p.m. and it was very hard to find a spot.

  • 5
    « Everything you need for a great price! »

    I was looking for a cheap room in the Vancouver area and this definitely satisfied that. I was pleasantly surprised at how nice this place was for the star rating though. Very clean rooms with nice bathroom and showers, nice tv, and decently comfortable beds. Didn't dine at their restaurant but it smelled really good during breakfast hours. Very easy (and free) access to the Capilano Suspension bridge from here as well. That was a huge plus for me.

    4
    « Small but Clean »

    We spend two nights at the Capilano Inn on Father Day's Weekend. It is a little old and the room was on the small side, but it was very clean and well maintained. It was very convenient for us as it is only a short distance to the Capilano Suspension Bridge and easy to the Sea to Sky Road. The restaurant at the hotel is wonderful. We only ate breakfast there but the Dutch breakfast was delicious!

    4
    « Good Beds, no brkfst »

    We were disappointed to not get a hotel breakfast. The De Dutch restaurant adjoining the hotel prepared fantastic food and had great staff, but it was pricey. More costly than some of our other lunches, etc.. Maybe we splurged since it was our only sit-down breakfast. It was delicious!

    3
    « Capilano Inn »

    Conveniently located near Lions Gate Bridge and Capilano Suspension Bridge. Rooms are clean but small with plain decor. No breakfast service offered. Quiet property with access to nearby food and gas.

    3
    « FAIRLY GOOD IN NEED OF A RENOVATION »

    This hotel is close to the North entrance to the Lions Gate Bridge. It offers excellent access to Vancouver without the high prices that Vancouver hotels are known for. It has an onsite breakfast/lunch restaurant (no free breakfast), and is close to the Capilano Suspension Bridge. The rooms are small and dated, but the beds are comfortable. The rooms lack sufficient power outlets, and the room was hot due to a lack of air conditioning. Internet was poor. Parking is very tight, and would be challenging for anyone with a large SUV or pickup. Front desk staff were very helpful. I would stay here again, but a renovation is overdue.

    4
    « Vacation in Vancouver »

    Hotel was neat and clean. The location was very convenient to several attractions and restaurants. Only problem was that when we used the guest laundry, one of the dryers was broken and this significantly lengthened the time that we had to spend doing laundry. Also the restaurant at the hotel did not have a great variety of menu selections so we avoided it.

    4
    « A good place to stay »

    The hotel looked nice and the room was clean, comfortable, but small for two beds. The beds and pillows could of been better, The bathroom was small but the shower updated. No microwave or refrigerator, which we really needed. Enjoyed being close to the attractions we wanted to visit. Stanley Park and Lynn Canyon were only a few miles away. The hotel staff were very nice and did try to help. We probably would stay again.

    5
    « Most helpful reception ever & great location! »

    The reception staff were so helpful and the location was awesome after spending a whole day in North Vancouver. Comfortable room but had noisy guests above us & traffic starts early & goes late so not the most peaceful location but definitely a convenient one. There is a separate restaurant attached and other restaurants within walking distance.

    4
    « Best Room Ever »

    Room immaculate & bed the most comfortable I have ever had the pleasure to sleep in. I loved this Suite, it was spacious & the tv was easy to figure out. I really liked how the den area was completely separate from the bed area & really loved the separate sink in the bedroom for makeup in a.m. I could not hook up to internet, the signal was too weak, not sure what the issue was, but didn't need it anyway. Was not a real issue for me & there was a hotel help line for that, I just did not call.

    5
    « O kay »

    We stop at a lot of Best Westerns....they are all fine but....not as good as they used to be. As I say....it is O. k ...no more Breakfast was good but not fab and the same for dinner The best thing about best westerns is one is never let down

  • 4
    « Nice stay before cruise »

    This hotel made a great place to spend a couple nights before getting on our cruise ship. The staff was very friendly and willing to help with any questions we had about the area. Not having complimentary breakfast was a negative. The breakfast we purchased at the on-site restaurant was good, but a little pricey. Free shuttle service to Capilano Suspension Bridge Park was convenient although we opted to walk back to the hotel.

    3
    « Great staff! »

    We recently stayed here during a very busy weekend that saw the hotel filled to capacity. It is one of the more basic Best Westerns that we've stayed in, but for our needs it fit the bill. The room was a fair size and was kept very clean. The pool was used a lot but, considering how full the hotel was, by 10-10:30 all of the noise had quietened down. The hotel should be commended for its excellent staff. The front desk staff were always willing to go the extra mile, and the cleaning & maintenance staff were exceptionally friendly and helpful. The guests who were in our room before us had spilled water on the carpet, and we were not able to move rooms because it was a very busy weekend for the hotel. The staff checked in with us every day, monitored the floor and gave us a generous discount for our stay. I gave a general rating of "Average" only because of how basic the hotel itself is, but the staff deserve an "Excellent."

    1
    « Best western Capilano inn & suites »

    Not worth it, this best western is a dive, it's not up to best western standards, should be torn down and rebuilt, taking it out of the 20th century and bringing it into the 21st century, should have more than just one suite that takes 5 people, had mould on the bathroom walls and drywall is peeling and mouldy, would recommend the Grouse inn across the road. Not even worth half a star, should have no stars.

    4
    « Comfortable Over Night! »

    This hotel is located in an easy to find, practical location, close to all the places I needed to go to. Well maintained (painted sidewalks) and nice and clean throughout the property. Room was clean and tastefully decorated, basic. Bed was very comfortable. Restaurant on site... what more could you ask for? Evening gentleman that checked me in wasn't overly warm and friendly, but the check out staff were. The restaurant provided a nice breakfast, however it took a very long time for my order. I will stay here again.

    3
    « No WiFi »

    This hotel is located in a cluster of reasonably priced hotels in North Van. It was clean and comfortable and the staff tried to be as helpful as possible. However the WiFi did not work well at all. It was so slow that the hotel connection constantly timed out while I was trying to check my email and online speedtest could not even run a check on it Front desk staff gave me a number to call which turned out to be an internet provider/troubleshooter out of the USA. I called them 5 times for help until they finally told me that the Best Western refused to pay for enough bandwidth to provide WiFi for all the rooms and there was nothing more they could do. When I checked out the lady at the front desk commented on how many complaints they were receiving about the internet service. If you are on business or need basic WiFi to check your emails avoid this hotel. If you do not require internet services this is a clean, comfortable and reasonably priced hotel. Nice swimming pool as well.

    5
    « Two Thumbs Up! »

    A fantastic stay. Location is perfect. On a major route to downtown with bus stops right there. The hotel is clean and the staff were great. Would stay here again and recommend to anyone looking for a hotel in the Vancouver area. We could not have picked a better hotel. Thank you Best Western!

    5
    « Review Best Western Capilano Rd Vancouver »

    Lovely hotel, great location. Front staff very helpful Room was clean, beds comfortable and lovely clean pool. Quiet area of Vancouver Well maintained Nice to have laundry on sitel We had a suite which was very comfortable for our family. Breakfast is not included at this hotel butlovely restaurant on site with good variety for breakfast and lunch. Hotel provided a list of nearby restaurants as well

    4
    « Good location »

    Stayed at hotel during a two day family getaway. Hotel is clean and quiet. Plenty of parking. Minutes from Capilano and Grouse mountain. A variety of restaurants nearby. Staff was friendly and courteous. A microwave and refrigerator would have been nice to have in the room.

    3
    « average »

    I chose this hotel because of its location: I was on the North Shore for business and did not want to do the bridge twice a day. For that this hotel was great. For families etc on holiday, it's much more reasonable in price, but for business, not that great. The internet kept dropping, there weren't a lot of plugs, no office chair so I used a side chair whose arms did not allow me to sit as close as I needed to. Really noisy bathroom fan, light switch to sink area was at the exterior door, and because it's a wood structure I heard every footstep of the occupants above me, and the noisy infants beside me, Beds great, decor really dated.

    5
    « Clean »

    We spent two nights here while we attended a wedding. Very clean comfortable and affordable. Kids enjoyed pool and was a relaxing stay. Quite quiet as well considering it being located on a major rout. Close to many good restaurants if you don't like pricey pancakes at In house one. Would stay here again!

  • 3
    « Just OK »

    You definitely get what you pay for. We selected this location because of its ease of track to other attractions we wanted to visit while here. We always stay at a Best Western and frankly we expected a little better. The room is ok, stuffy and you need to keep the air on which is very noisy. We had a street level room and if you turn off air conditioner you can hear all the walking and noise above you. We always leave the cleaning staff a daily tip since we appreciate the work they do for us to make our stay pleasant hover after the first day I considered not leaving anything. The bed looked like it was made by a ten year old. No care was taken to make the bad properly. You do not have a option to change sheets and I find that u acceptable. Fridge was older than me and freezer section did not freeze. For someone that needs to keep ice packs frozen so we can carry our insulin during out days out it was a problem( I told then about this before we arrive). Honestly won't stay hear ever again or recommend to anyone,

    1
    « Might as well have slept in the car »

    Arriving at the room I noticed I could see light through the the closed door. Apparently seals are optional. The toilet was ready to fall over and there was no water pressure. The lack of noise suppression from the front door would not have been too bad if the rest of the guests were civil. A little traffic noise I could live with. But of course someone was up screaming and arguing until three and some other people were running around until five. I did try turning on the air conditioner to mask the noise but you will need hearing protection to avoid permanent hearing loss. Pretty much the worst hotel stay of my life.

    3
    « Good Stay »

    Very good staff and good location. Restaurant food was pretty good. Consider putting fridges and microwaves in all rooms as that is expected these days. Hotel is a clean but getting a little dated. Will stay at a different hotel on my next trip.

    4
    « Pleasant Stay - Would Go Back »

    Stayed here on two separate occasions in a matter of days as we were staying for a dance competition. The room was great and the location was excellent for our needs. The beds were comfortable and the bathroom, although a little small, was clean and just what I was expecting. The lady I dealt with at check in on the first occasion was awesome - extended my checkout time and sorted out payment automatically as though this was a standard thing to do, so I could just leave the key in my room and be gone. The gentleman that I dealt with at the second check in was not quite so obliging and said I would need to come and pay when I left. The hotel was busy so parking was a bit hard to come by but there were still enough spaces. I was a bit disappointed that despite calling ahead to cancel the crib that was on both my reservations, that message from central Best Western reservations had not got through to the hotel. So full marks for them having a crib in the room ready to go but bad job by Best Western reservations for not advising the hotel locally that it was no longer needed. All in all a great stay and I would definitely stay there again if the need arose.

    4
    « You get what you pay for »

    A pleasant hotel with convenient location to the Capilano Suspension Bridge - the reason for our stay. Facilities were good although we didn't bother with the restaurant and eat out for breakfast. Rooms were average but pleasing, clean and comfortable.

    4
    « Great Location, clean, but slightly dated »

    We stayed here 3 times in the last 25 years. It is a great location near the Capilano Suspension Bridge & Stanley Park. Breakfast is not included in the rates. Great place if you're heading north or taking the ferry to Nanaimo on Vancouver Island.

    4
    « Surprisingly clean and very friendly staff »

    Meets needs. Nothing fancy or many amenities (besides outdoor seasonal pool and restaurant), but great when doing a lot of sight seeing anyways. Felt like a safe hotel, very clean and very friendly staff. They went out of their way to be accommodating. Also very affordable. Would definitely stay here again.

    4
    « Surprisingly nice stay »

    My husband and I stayed here for 1 night and the hotel is older and a bit dated in places, but you can tell they are working to improve it. The place was very clean, the staff were friendly, and the beds were very comfy. Parking was a bit of an issue. It almost seems like maybe they should do away with the outdoor pool and just make parking more accessible. One complaint was that someone started using a saw in the parking lot at I think around 8am and that was a bit annoying, and also some traffic could be heard, but our room wasn't far from the road so I guess it is understandable. I am a light sleeper so I could hear it but my husband couldn't hear any traffic. My husband enjoyed it so much he booked here for his recent work trip.

    3
    « Good Value, Nice Hotel »

    Was looking for a cheap, clean, convenient hotel as I had an early morning appointment. The Best Western fit the bill. Denny's is a short walk away. Beds were comfortable and staff were friendly and helpful. I would definitely stay there again.

    3
    « Met my needs »

    My stay was satisfactory. The hotel was clean. I did not understand the process of checking out and having hotel staff confirm that we had left the room which meant I could not check out while my husband was taking our bags out. Keys had to be turned in (both sets). The location to the scenic areas, Capilano Bridge, Stanley Park, Lions Gate Bridge, and Park Royal Shopping is perfect.

  • 4
    « Clean at affordable price »

    We were very impressed with the cleaniness of the hotel. The staff was very friendly. Location is perfect for the suspension bridge and Grass Mountain. However in the morning it was a bit noisy due to guests checking out with car doors banging. The bed is on the 'soft' side in our opinion. The price is very reasonable. We never had a bad experience with Best Western.

    5
    « Convenient gem »

    Do not be fooled by outside appearance. The rooms are very clean, the beds super comfortable, and the location is perfect. It is also an extremely great value. I would stay here again and would recommend to anyone looking for affordable place to stay while in Vancouver. Grouse Mountain and the suspension bridge are just up the street and it's easy to get to downtown.

    5
    « Great place! »

    Where do I start great place great location & our room was very clean. We had a king suite and it suited our needs very well the fridge & the little stove came in very handy. The bed was probably the most comfortable I've ever slept on. We didn't hear any street noise it was very quiet at night. The price was excellent as well compared to others in the area. No breakfast was included but we bought our own food to keep in the fridge it worked for us. Two little drawbacks is parking is a little tight when your in a bigger vehicle and lastly the WiFi seemed to cut out in the bedroom area but worked fine in the livingroom. That being said I would most definitely stay here again if I find myself in the area!

    5
    « stay in Best Western Capilano Inn & Suites »

    A good hotel, especially for travelers with family like us. We liked that it was very near the Capilano Suspension Bridge. However, we were really disappointed at the traffic and the distance to downtown area. On the over-all, it was a very satisfying stay.

    4
    « Great Deal for tourists »

    The hotel is in a good location for its price, walking distance (20 minutes) to both Park Royal Shopping Center and attractions such as the Lion's Gate Bridge and Stanely Park. There is a bus stop right in front of the hotel and it takes a 10 minutes ride to the Grouse Mountain. The room is clean and well-heated and the beds are comfortalbe. The internet is not that fast, but sufficient for light browsing and emails. Staffs are professional and courteous. Complementary breakfast is not included, though there are many restaurants within walking distance.

    4
    « Not bad at all »

    Wasn't expecting to much cause it was a Priceline deal but it turned out to be a real good value. Quick check in. Bed was fine. Floors clean. Bathroom needs an update. Parking was no problem. The location to lions gate bridge, West Vancouver, and shopping was excellent. Try it out. Nothing really negative except. My remote didn't work so good!

    4
    « Great Deal! »

    We thought this was a great value for the price. Close enough to the city, without paying downtown prices. It is located near a busy street so if your room is on that side, it can get noisy with passing cars and trucks. But the rooms were very clean and the beds were very comfortable. We slept very well! No fridge, but they do have a coffee pot. We will stay here again.

    4
    « Great Experience »

    Nice staff, very comfortable beds, exceptional cleaning staff. A bit noisy with the busy roads right there but due to the comfort level of the beds we didn't find it an issue. Amenities very close by and a great breakfast restaurant in the hotel.

    4
    « Receptionist - Beyond the call for duty! »

    Michelle took her time to advise me on a number of issues. The hotel is very good compared to others in the area. Walk to restaurants. Usually quick access to downtown Vancouver over the bridge but avoid rush hour.

    3
    « an ok stay. »

    This is more of a travel motel. The rooms are a reasonable size, they are clean and the beds are comfortable. There walls are super thin and lots of road noise. No microwave or fridge unless you book a deluxe. Very small basic bathroom . The hotel was in the right location to meet our needs and the price was good value. Adequate but no more than that.

  • 3
    « Not welcoming, comfortable hotel though »

    Room was fine, staff not so friendly. Room was over parking lot, so heard everything! Bed was comfortable. Ended up with 3 charges on my bank account for one night stay. Not happy with employee denying she didn't do it. Then how did I get three charges.? She said I would have to contact my bank on Monday. Wow, that's it?? Would stay here again, possibly. Room was adequate, restaurant so-so with their luke warm food. Beware of the front desk people!

    3
    « No 24 hour serivce at the front desk »

    The overall accommodations were good, but the guest services was truly lacking. No matter where I go I have a routine I prefer to follow which includes starting my day with my fitness routine. This requires an early start to the day and I chose this hotel because of the availability of a fitness facility. Unfortunately I had issues getting to the gym because the front desk attendant was not available each time I arrived to the lobby. The day shift representative were great, but it takes one to really sour an experience.

    5
    « excellent service and valuel »

    This is a small hotel in North Vancouver with easy access from #1 highway. The reception staff were most accommodating and polite. Our room on the the second floor was immaculate in presentation and quiet at night.

    4
    « Long Term Stay in North Vancouver »

    The suite had a separate bedroom and was very reasonable in cost with the kitchenette and King size bed while we were visiting family & friends for over a month or more. The hotel is centrally located for shopping in West & North Vancouver, skiing at Whistler & Grouse Mountain, easy access to the downtown area and Stanley Park. As well as getting to and from the airport, and out to the valley to the ferries & US border. We have been staying at this same hotel since 2007 and keep coming back to the excellent service by all the staff and management.

    3
    « Good value »

    My husband and I stayed here February 2nd, and my husband stayed alone February 3rd as I was post-op in hospital. Our room was clean and quiet with adequate amenities. The bed was very comfortable with stored extra blankets if we needed them. There is some street noise from Capilano Road if the window is left open a bit for ventilation. Our one complaint was that wifi would not stay hooked up for long. I went to the front desk twice for help and was told that the signal for the adjoining hotel was stronger and to hook up using their password, but this didn't last long either. The following night Bob used the computer in the lobby to notify family of the day's events. So if you want workable wifi don't stay in room 234. Otherwise it was fine.

    4
    « Great place to crash »

    The place was clean, the beds were comfortable, the shower was hot and the breakfast the next morning was delicious. It was a brief stop-over on our way up to Whistler and we arrived late at night. Check-in was a breeze, as was check-out, and the whole process was very smooth. Would definitely recommend this hotel for this type of stay again.

    5
    « Third Stay »

    Yesterday was my third stay at this location. I really like this Best Western, its one of my favorites. Very clean, the towels smell really nice and everything is always in good working order. Staff are great. This place always fills up at night and some guest vehicals are extremely expensive, so that says a lot. It is cheaper than most places on the coast and has free parking. So this place is a steal of a deal.

    5
    « Great Value for money, super helpful, friendly front office staff! »

    We are regular guests at this hotel when we are in Vancouver for business. The location is convenient and the rooms have everything you need, are clean and the front office staff is extremely knowledgeable and helpful.

    4
    « Pleasant stay in North Vancouver »

    This our second stay at this location to visit family. Good location for the price.Served our purpose well. Close to Park Royal shopping mall. Less than fifteen minute trip in light traffic to down town Vancouver. Motel staff very courteous.

    4
    « Good tourist class motel »

    Quiet, clean, well-appointed room right off Hwy 1 in North Vancouver. Just 10 minutes from downtown Vancouver or attractions in North Vancouver. No breakfast included or microwave or refrigerator in room.

  • 5
    « Clean, convenient & friendly »

    Our family stayed here for our annual new years trip to the Grouse Mountain ski area. The room is clean, newly remodeled, and well heated. It worked very well for our skiing and recreation needs. Breakfast restaurant was delicious, too.

    4
    « Always A Pleasure to Stay at the Best Western North Vancouver »

    I have been coming to North Vancouver for the last 3 years off and on. I am always happy to book the Best Western Inn & Suites. I am a loyal member of Best Western . Very, clean , Location is quite the suites are in the back and very quite. The King Suites are very nice. Your best bet on the North Shore Vancouver BC. Kelly

    2
    « Just okay »

    Well not a bad price here BUT old, dated, a tiny tv and my check in person was not all that sympathetic to my really horrid day I had! And as far as I know no free breakfast either...? So a best practice to maybe just pick somewhere else unless stuck.

    4
    « Inside is so much better than Outside »

    The check-in representative was pleasant and knowledgeable. The outside of the hotel though, had kind of a "budget" look. The parking was free and available. The room itself was very nice but somewhat cozy and quiet. It had an air conditioner, a small, but full bath with tub, 2 sitting chairs, complete cable tv and wifi. The location was perfect for us, as we were taking a BC Ferry from Horseshoe Bay at 7am. The absolute selling point for this hotel, and the reason I would gladly return is the comfort of the full size bed. I haven't slept so well in a long time. It was on the firmer side, but probably with a comfortable layer of gel on the top. I have never experienced a hotel bed so comfortable. Breakfast was not included here, but we were leaving so early, it didn't matter. We had a wonderful breakfast on the Ferry. I'm so glad we picked this hotel.

    4
    « Clean, comfortable and convenient »

    For the money it can't be beat....clean rooms that sure could use updating but we were there to sleep....the front desk staff was wonderful, conveniently located close to amenities like Tim Hortons, Denny's, de Dutch...great food at reasonable price on site, shopping, and tourist attractions. Would stay again in a heartbeat!

    4
    « Excellent value for money »

    An excellent stay for the money.It was one of the best experiences for a hotel in the price range. Highlights were the great location,hygiene,value for money and overall positive attitude of the staff.

    4
    « Nice Stay »

    Thanks for the clean room and nice central location in North Vancouver. De Dutch was a delicious breakfast. I really had no issues and the room was very clean. Thanks I am not sure why I have to write more here.....

    4
    « Clean and comfortable »

    We stayed at the Capilano Best Western for 1 night. We were passing through. We were pleased at how clean the room was. We always check the mattress for anything creepy crawly, the hotel was immaculately clean. The look of the hotel is getting dated and tired, but for a clean reasonable comfortable bed, short term stay, this was perfect for us. We will return for sure.

    4
    « Comfy beds »

    Clean & comfortable room. Excellent beds & pillows. Very handy parking. Staff is friendly and helpful. Hotel is in a great location for access anywhere. De dutch on site restaurant is a touch pricey, but very good.

    5
    « Susan Barrett »

    Hotel was very clean and staff were helpful. Place was clean and easy to locate. Ease of access to Traffic and ability to find shopping areas we received excellent help from staff. Room was comfortable , bed was great.

  • 2
    « Find another hotel »

    old and smelly rooms...no complimentary breakfast Bought coffees in a.m. $3.50 ea ..had to throw them out because they were so bad and went next door to the gas station good coffee for $1.60 ea Very noisy at night

    4
    « Free parking, clean and great value »

    When I was initially browsing around hotels for our trip to Vancouver, I looked in the downtown core area and everything was pretty expensive not to account that there's no free parking. So even booking through sites like Priceline seemed to be pretty pricey as parking in those hotel adds up. I then further looked for hotels just within 15mins drive from the downtown core and landed upon this Best Western! What drove me here was first, it had pretty decent reviews, reasonable price and it was the edge of North Vancouver so still pretty close to the downtown district. It also served as a prime location when going to Capilano Suspension Bridge Park or the Lynn Canyon Bridge or Whistler. Sometimes crossing the bridge between North Vancouver to downtown Vancouver looked pretty congested but to our surprised, it never really affected us much, especially cause we started most of our days doing activities in North Vancouver then heading to the downtown core. Now talking about the accommodation itself, it's pretty clean for what it is...it's very simple, don't expect much as it is an "inn & suites" after all and not a Best Western Plus. We knew that going into it and it served our purpose. We stayed there for 3 nights, we were all pretty well rested, washrooms were clean, only thing I would pick on is that they don't have that much staff, so say if you ran out of tissue, you would have walk outside to the lobby to get it yourself..which isn't really a deal breaker! We stayed here mid September weekend and to our surprise, the parking lot was pretty packed on the nights of Fri and Sat. One issue we did have when we stayed was there were also a pack of motorcyclists staying there and they were SUPER loud, one night they came back really late and you can hear all the loud noises their bikes made as all the room windows and entrances faces in towards the parking lot. And one morning, they decide to head out SUPER early and was making a heck of an exit. I think in general, at normal noise level, you wouldn't pick up much noise from the outside but because these were Harley Davidsons outside idling for awhile, we heard it all and disturbed our sleep. All in all, I would still recommend this as their location is convenient with FREE parking, rooms are clean and pricing is reasonable.

    4
    « Great Location & Great Value »

    Stayed here for 2 nights with my daughter and our exchange student from Montreal. We were visiting from the interior , but I grew up in North Vancouver and lived here till mid 20's, figured this motel would be a good location and wasn't disapointed. This motel is in an excellent location, which was one of the reasons I chose it. We were able to go to attractions on North Shore in minutes and also be in Stanley Park in under 10 minutes. Not to mention that Park Royal shopping centre is walking distance or a 3 minute drive. Nothing fancy,our room was clean, free parking and wifi. Very basic, but that is what I expected. Staff were friendly and helpful. I would stay again, I wanted a clean place to sleep, great location and no hassle, that's what we got. If you want no traffic noise and frills, not the place for you.

    5
    « Just right for a pre cruise stay »

    We spent two very enjoyable nights at the Capilano before or cruise. Staff and facilities were both excellent. Breakfast at the attached restaurant was delicious! Would definitely recommend (though be aware that there is no lift to the second floor)

    4
    « Good Value - Good Location »

    Close to both Downtown and North Vancouver attractions . . . Good Value including free parking and wifi . . . easy to check in and check out . . . able to walk or bike across Lions Gate Bridge to Stanley Park and Downtown or West Vancouver shopping . . . short drive to Grouse Mountain . . .

    5
    « Comfortable stay »

    The hotel is situated in a prime location close to the attractions and easily accessible through public transport. Ample of car parking space available. Comfortable & clean rooms including the attentive staff service. Value for money.

 

Getting to the hotel ...

All directions
·From: Highway 1. Take Exit 14 and turn left at Capilano Road. Travel two blocks to the BEST WESTERN Capilano Inn & Suites. ·From: Highway 99. Travel North over Lions Gate Bridge and take the North Van Exit. Make a left turn at Capilano Road, continue for 0. 5 blocks to the BEST WESTERN Capilano Inn & Suites.