BEST WESTERN Passage House Hotel,  Newton Abbot

4.0/5  - based on 1023 guest reviews.
Kingsteignton, TQ12 3QH, Newton Abbot, Great Britain - See map
+44 1626 355515 +44 1626 363336

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
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The Best Western Passage House Hotel in Newton Abbot is a classy hotel with character! From superb conference facilities and comfy accommodation to a relaxing health spa and leisure club, we have everything you need to guarantee a super stay! Built next to a 17th Century inn on the banks of the Teign Estuary, the hotel boasts a luxurious leisure suite with a steam room, sauna and well-appointed gym. Our beauty salon offers a range of treatments, massage and aromatherapy too, so you'll be in safe hands whatever your reason for taking time out! As a base, the hotel is second to none. From the towering red sandstone cliffs and sheltered sandy coves with beautiful bays along the coastline to the contrast of the wild and rugged terrain of Dartmoor, you can discover Devon at leisure! Please note some rooms are not allocated in the main building of the hotel and are instead situated in the lodges, requests for main building rooms will be noted but cannot be guaranteed. Christmas 2016 dining restrictions: December 24-27, 2016. **Leisure Centre closed for annual maintenance from Saturday January 7, 2017 for one week, reopening Sunday January 15, 2017.

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Room 1

Guest reviews


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based on 1023 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
339
Verygood
 
395
Medium
 
173
Poor
 
69
Horrible
 
47
Business Business 128
Couples Couples 562
Family Family 146
Friends getaway Friends getaway 88
Solo travel Solo travel 30
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Value
BEST WESTERN Passage House Hotel,Newton Abbot
  • 4
    « Great Mini-break »

    Second visit to this hotel set against a stunning river scene..... loads of wildfowl to watch as your enjoy the attention of the very friendly staff. The food is high quality .... breakfast is particularly good . Our room was clean and had everything we needed.. We will definitely be back , thank you

    5
    « Luxury stay at mega low price »

    Fantastic, overwhelmingly brilliant visit. I will say at the outset that it should not advertise spa facilities as there were none. A tiny pool, tiny sauna and steam room and a gym with about five gadgets in. The reception staff were impersonal and directed us to a pub down the track which was run by the hotel and over priced. The pub also never had a chip and pin machine and had to call the hotel to charge my card for a drink which is quite ridiculous. That aside, we stayed in the north lodge number 39 and the room was superb! It was also cleaned daily and the bed was the most comfy I have ever slept. Despite its draw backs I have still rated it five out of five because any downfalls were made up with their impressive room! Every morning we had a cooked breakfast included in the price and it was extremely tasty. There was a morning buffet cart also with a choice of fresh juice and cereal or fresh fruit. On the breakfast menu you had a choice of coffee or tea. And the food you got a choice of scrambled egg with anything you want or a proper full English that comes with toast. I do believe sardines was also on the breakfast menu if that's your thing. If you are looking for a relaxing break in the middle of no where then book but if you want spa treatment then avoid. I'm thoroughly impressed and I am planning to stay again in the summer because the grounds it is set in are actually breath taking. See some of my pics x

    3
    « Ok but at all great »

    Up on arrival the reception was ok but to begin hotel looked great on the outside, we spented 2nights and we would not go back the room was very dated television was the newest thing in sight, the room needs a proper cleaning ,how can you give a couple 2 single bed they weren't even comfortable. There were 2 bee in my room 2 dead bee we left them there on Saturday ,Sunday after they clean the room they were all still there.Why should a couple come to do treatment in a spa stay separate do not understand that one. The evening meal we have in the restaurant was ok but over price since there was not enough variety on the menu it's quite basic. Breakfast was ok on Sunday a bit slow but Monday was awful as we were ignored my husband ask the waitress to change his side plate as it was dirty she took it but didn't bring it back ,the sausages were too overly done and dried out I ask for a extra slice of toast I was ignored totally y morning paoer was not deliver to me only when I was checking out I ask for it as I was charge. Overall I wouldn't stay here again.

    4
    « Good Pub Meals »

    We were in the North Lodge just across the road from the hotel which had its own large car park. We were here for two nights midweek and the room was a fair size and comfortable bed. Our room overlooked the car park and could see our car from the window and just about see the water behind the South Lodge on other side of car park. We had our evening meals in the pub just outside the car park and down by the water. First night we were offered the special menu, my wife had the bass with tomato trimming (they over did the tomato so overshadowed the taste of the bass). I had the stroganoff which was very tasty and good helping. Second night we both had the carvery, good thick slices of meat each and plenty of vegetables to choose from, good value for money meals and the staff were helpful and friendly. Over the way was the old pub which they are renovating which was hoasting the ukulele club! We avoided eating at the hotel because the prices we thought were too expensive. We did have breakfast at the hotel which was ok but not over impressive. The first afternoon we walked along the path by the water beside the pub, the path took us along the side of the Newton Abbott racecourse and eventually to Newton Abbott Quay.

    3
    « OK - but could be a lot better »

    Stayed here for 1 night as had a meeting in the area. It was pitch black when I arrived so didn't notice or spot any of the nice views. I checked in and we immediately went for dinner in the restaurant. Restaurant was good value for money for a 2course dinner (chairs looking dated and shabby though) but slow service in bar and restaurant as only 2 staff on. Food was OK, portions probably on the small size and I don't understand why the cheese had a £2 premium as a dessert, considering what we got. Rooms - unfortunately not great. Stayed in the North Lodge so no pretty views, but when entering the room, nice high ceilings, spacious room, big curtains, heating on full blast and swan shaped towels on the bed. That's probably where the positives ended. * Queen Room - yet 2 single beds pushed together * Mattress incredibly uncomfortable, it was effectively a cheap divan bed and the mattress felt like it had seen better days, no support whatsoever * No plugs anywhere near the bed * No bedside lights * Kettle looked like it was from about 1999 * Shower was non-adjustable in height, cone direction of water (so a circle of water with a massive waterless hole in the middle) * Shower was only lukewarm despite turning up to max - bath tap did seem to be warmer but despite trying for 20mins, couldn't get the shower beyond lukewarm All in all it wasn't the worst place I've ever stayed in, but I can't say I was wowed either. The room has a lot of potential in terms of size, but is in dire need of updating into the 21st century.

    4
    « Still Great »

    Haven't stayed here for a very long time and wondered what has changed. The highlights Receptionist was helpful, friendly and efficient Room was spotless and warm Beds were comfortable Very peaceful and picturesque in the South Lodge So why drop a star? Only a few things that should be easily sorted but from previous reviews at least one is a recurring theme Internet - didn't speak to anyone who could log on as per instructions, it never loaded login page. When I called reception it was a common problem and they had to authorise each device manually. It's been commented on so many times I'm not sure why the management haven't sorted it. Speed was amazing once reception had connected me Check in - a hotel this size is going to be busy from half past four for a couple of hours. Try to have more fun Han one person available Breakfast staff - I don't claim to be posh but when you arrive having a waiter shout 'just find a seat anywhere and I'll be with you in a bit mate' was a bit surprising Overall I love the place and can't wait to go again next week, just hope they can sort the internet connection !!!

    3
    « KEEP CALM and start walking »

    My wife and I booked a room here for a three nights stay via "Booking .Com" On arrival we parked the car adjacent to the entrance, thinking what a splendid choice I had made booking this hotel overlooking the River Teign Estuary. Making our way into the comfortable looking reception area and noticing the nicely laid out restaurant , we were cordially welcomed -signed in- and given the the "Key Cards" to our room assuming that we would be accommodated here. Unfortunately this was not the case. We were allocated room 23 situated across the road 150 yards up a fairly steep walk to a complex called "Northern Lodge. Room 23 was at the far end of the building after accessing six "Fire Doors". it was approximately fifty yards from the A380 main road to Torquay, with a splendid view from the window of the giant road-sign denoting "Kingsteignton Services". Had it been any further north, we would have been feeding Penguins. Ok- survivable if you are young and not having mobility difficulties, but awkward for the elderly or disabled. There was no mention of separate accommodation on the Web Page. The next problem arose when walking across to the Hotel for breakfast. Entering reception we found ourselves at the end of a long queue waiting to be seated in the restaurant .Fifteen minutes later we were eventually seated in the conservatory where we waited another 25 minutes before we were approached by a waiter. We were told to help ourselves to cereals etc from the "Buffet bar". This was situated back in the main restaurant midway down the room. The whole place was packed to capacity - the few waiters dashing about trying to clear tables and serve. There appeared to be a wedding party staying and there was obviously insufficient staff on duty to cope with number of folks wanting breakfast. There seemed to be insufficient food available to cover the number of guests, as the main cooked breakfast was very poor, served on a smallish plate and was cold. The bacon was wet and covered in white preservative and had been nowhere near a grill. The eggs were hardly cooked and they had run out of baked beans. The toast was soggy and not done on both sides. All in all -an utter fiasco. On the positive side the waiting staff worked exceptionally hard under the circumstances and the difference in the quality of breakfasts and service for our remaining two days stay were 1stClass To be fair to the management, £10 was crossed from our account after making these comments known.

    4
    « Very good hotel »

    Stayed at this hotel for a two night weekend break in November,its in a lovely setting, staff were all very nice and breakfast was very good, used the pool jacuzi and steam room, jacuzi a bit cold because it is in the pool water, but fine, rooms clean and warm as it was November, found a great place for food about a mile away called the old rydon inn ,bit dark to walk up the road so taxi is £5 each way ,we both e joyed our stay

    3
    « Nice lunch but room cold »

    Had a very nice lunch - ham and cheese ploughmans but it was really chilly in the room - front door hooked back and no heating on at all - my aunt had to sit with her coat on because she was so cold We were early for lunch - midday so quite but we waited ages for the food - good job it wasn't busy!!! Service and ambience let it down

    4
    « Excellent location »

    The two of us wanted a relaxing break away from it all - and this is a great place to do it. The staff are friendly, helpful and attentive without being overbearing. The food in the hotel restaurant was fine - dinner in the carvery (in the adjacent pub) proved better value for money, but you pay your money and take your choice. My only gripe and the reason for not giving a 5 star review is the room. Clean and tidy - no problem there. But it seems there was no design considerations when planning the layout or fittings. For instance there are no bedside lights - this is seemingly covered by individual ceiling lights - the ceiling is about 10' away - but is totally unsatisfactory as the light spreads around the room. There is no desk light. All room lighting is in the very high ceiling. In the bathroom the shower (not adjustable) emits only a cone of water - in reality this means that there is only water around the outside of the cone leaving a waterless space in the middle. The bathroom sink, which is lovely and contemporary, is situated on a worktop that is too wide for it - this means having to lean over the work surface to get to the sink - not good for vertically challenged humans... anybody under 5'8" I reckon. We stayed in the North Lodge away from the main hotel building (not our choice) so my comments are only valid for this particular room, as I never visited any other rooms. If you want to get away from it all this is a great location, but if you want to stay in a room in which you can be comfortable and relaxed with decent lighting and a shower that makes you wet it might be worth phoning ahead to check out the other rooms' amenities before you book.

  • 3
    « Nice break, but slightly disappointed »

    On first impression the hotel looks really nice and when you enter the reception area it's quite welcoming, but it went a bit downhill after that. We stayed for 5 nights in a family room. The room was a reasonable size, didn't feel cramped, but it could have done with a good clean. You could see the dust built up in the corners and on the edges of the carpet and there was mould in the bathroom. The rooms could also do with re-decoration. Also, most things weren't always refreshed in the room, e.g. the plastic bathroom cups (we only got clean ones on the first day - had to ask for some), biscuits (didn't always get) and we ran out of hand soap which wasn't filled up. The wifi is the worst we've ever had, managed to get online for about half an hour over 5 days. Our room entry cards had to be re-set every single day, which was really annoying. We didn't keep them near our bank cards or keys (they said this was why). Overall, it was ok i suppose, but we won't be hurrying back.

    3
    « Short break »

    We had a lovely stay for three nights. The view over the estuary was beautiful and the food was excellent. We had dinner on the second night. Sadly we had no hot water in the room though we went swimming and so managed to have a hot shower in the leisure facilities. The room, whilst comfortable, is in need of refurbishment. The art work too needs either changing or straightening.

    2
    « Bad meal! »

    We went to the restaurant for my Mum's birthday. Sunday roast poor, Yorkshire puddings dry, burnt, veg mainly mange touts and over done. The garlic mushroom starter odd as served with a crusty bread roll which sat in the sauce! The service was slow, not sure why as there was just our party of 7 and one other group. It was an hour before we received our first course, could it have been our food was brought up from the pub, maybe the reason for the poor quality? I would not recommend, sad as the location with views across the estuary are lovely.

    5
    « lovely stay »

    Stayed here a few times with business in the past just not got round to reviewing but should have. Lovely scenic spot, hotel is perfect , bedrooms great and comfortable, clean. Restaurant has really good food at reasonable prices.staff are very efficient, friendly and reception team are fantastic.

    2
    « Cheap but let down »

    Not a bad location and on paper the hotel had everything we were looking for and a great price. Then we checked in. Room on the surface was nice bar a few stray hairs on the bedding and a random sticker on the pillow. When we finally could get through to reception on the phone they brought a iron and ironing board very quick. No wifi coverage in our room - despite several complaints to reception. The beds were like rocks and creaked from the smallest movement - glad we had booked in for a massage in the morning as hurt so much. And a continuous water noise from the bathroom. We used the freezing pool and were disappointed the steam room/sauna are in the single sex changing rooms so you can't go with your partner. The sauna in the ladies was out of order. There were two male workmen in the ladies changing room with no sign to say they were in there so luckily I heard one speak before stripping off! Felt you could not relax in the steam room from their banging and chatter and felt uncomfortable using the showers with them there. The evening meal was good value and tasty. The male waiter didn't have a clue so glad the lady was there so he could pass on any questions to her and she was quicker at serving too. All in all a cheap hotel but I wouldn't return. I would rather sleep in my car than on their beds!

    4
    « Nice spot hidden away »

    Myself and my Elderly Father stayed here for 2 nights B&B in October while visiting the local area, we were impressed with the great deal we got with Groupon, 2 nights B&B for £85, we stayed in the main hotel building and our room looked over the car park, the room was very nice and tidy and had everything you needed, ie: TV, Tea & Coffee making facilities, plenty of towels and a comfy bed, very pleased. Depending on availability you may be accommodated in the blocks across the road from the main hotel, these rooms are not far away, about 100 metres and they looked very nice as well. The bar area was very nice and part of it looked out over the estuary which was beautiful, there was also a large patio area where you can sit out on a nice day with a lovely view, the breakfast was very nice and cooked to order, we didn't eat in the main hotel for dinner we decided to eat next door in the pub which is only 30 secs walk away from the hotel and also looks over the estuary, we had the carvery here which was fab and reasonably cheap, very much recommended, I also tried the Pool which was very small but nice but beware, they charge you £1.00 for the use of a towel which i think is silly and should be offered as part of your stay like all other hotels with pool facilities however, all in all a very nice stay here and highly recommended if you want somewhere to stay of good value in Devon.

    4
    « Lovely location »

    Stayed here two nights for a quiet family getaway. The location, once you have found it, was great, close to many quaint seaside towns. Ensure you ask for a riverside room for stunning views. The leisure facilities were ok, ample for the kids. Didn't eat at the hotel but the inn next door was good.

    4
    « Brilliant location for out of the way stay, whilst still with good access. »

    Stayed 2 nights with friends on a Waitrose offer. Room was nice, but only offers foam soap dispenser! The restaurant food was very good (meal deal), and the breakfast, (particularly the poached haddock with poached eggs) was fresh cooked and superb!! The view from the deck is brilliant. Only drawback is many rooms are approached externally which may be a problem in inclement weather.

    3
    « O.K. But Not Great!!! »

    For the money we paid, I really expected more...We've stayed in better for less!! Overall we had an enjoyable time, because we visited the hotel with friends. I would like to start with the positive points...When you enter the hotel it looks lovely... The decked terrace, at the back of the hotel, which overlooks the most stunning view was beautiful. As was the tea & cake we had. When we went to our room, the towels were crisp & white and were made into the shape of a pair of swans on the bed - quite impressive. We did enjoy a lovely light bite meal from the Vue Terrace menu, which was very nice. The hotel has a small Swimming Pool, which was nice to use, but get half a dozen people in there and it's over crowded. Friday late afternoon was great as the we virtually had the pool to ourselves, but Saturday was very very busy.Disappointly the Sauna & Steam rooms are separate for men and women respectively, which is a shame if you go as a couple. Sadly the Ladies Steam room was out of order when we visited. The not so good things:- The Hotel staff, one member in particular who was on the Saturday night evening shift and the Sunday morning Breakfast, was constantly charging around, to the point he was virtually bumping into, or knocking into guests. My breakfast was practically thrown at me, and almost landed on my lap. Not the nicest experience, when you are away to try and get away from the stress of life and relax. The other members of staff however were helpful. Our room, was clean but it was tired and dated. Our entrance light didn't work, there were big cobwebs dangling down from the ceiling, the bathroom ceiling had black mouldy circles on it over the shower/bath area. I expected better!! In addition to this, the hallway to our room, had the most horrendous smell of damp dirty clothes. It was really bad on arrival Friday, and Saturday too. Sunday it wasn't as powerful, but still bad. On entry to the room our light wasn't working. We also had a problem with our room entry cards. We were given two on arrival, but on Saturday they both wouldn't work, so we had to go to reception and get that sorted. No apology or explanation was given - they took them back, did something with them and then gave them back saying they should now work. It seemed to happen to a few guests. An apology or explanation would have been nice!! Overall the breakfast was good. our cooked breakfast order was messed up on Saturday morning, and when it arrived the bacon was dry as were the sausages. If you want baked beans with your full English apparently you have to ask for them. Cooked breakfast Sunday was better, it wasn't dry and we requested our beans!! Make sure you check your bill before you leave...we were charged a surcharge twice, instead of once. if we hadn't have checked the bill before we left, we would have paid the surcharge twice. It was a shame that there were so many negatives, thankfully we had a great weekend with our friends regardless, but I have to say we would think twice before staying here again. e hote

    5
    « Lovely stay »

    My husband & I have stayed at this hotel several times. Lovely hotel. Staff are excellent. Beds very comfy. Great food. In a great situation by the river. Eat breakfast in the conservatory with a view of the water. Very relaxing place to stay.

  • 5
    « Great Deal »

    Stayed 3 nights in the North Lodge which is just over the lane from the main hotel. Yes there is noise from the busy road over the estuary and the trains but with the windows closed we did not find it a problem at all. Large bed in room and clean and tidy presentation.Not luxurious , we could have paid extra to upgrade but were perfectly happy with our standard room. Lovely breakfast. Cooked to order and help yourself cereal, fruit juice etc. from buffet.Friendly and helpful waiting staff. Some tables overlook the estuary which is nice. Nice pool, lovely and warm and we enjoyed our swim there. If we could get the same deal would definitely stay there again without a doubt.

    1
    « Never again »

    Stayed here to attend horse racing in Newton Abbot. The staff here are bordering on rude & inattentive, Wi-fi is none existent & annex rooms are freezing. Breakfast which i thought was included was charged at £20 for 2 of us & rudely pointed out by reception upon checking out. I wouldn't have minded but was ignored by waiting staff who chatted amongst themselves, the tables were cluttered & self service area filthy. When waiter did arrive, no smile or eye contact just a curt "yes" ! This has put me off ever staying at a Best Western...Best Avoided. If staff were friendlier could be a half decent hotel.

    5
    « Delightful »

    You know you have chosen well the minute you walk in, the hotel reception is bright and airy, the reception staff are very welcoming. We had a short wait for our room (103) so enjoyed a light lunch in the massive conservatory overlooking the estuary. The breakfast selection is extensive, well cooked and served promptly. This will be our base in future while visiting family in the area

    5
    « Fabulous Apartment »

    Whenever down in Devon on a curse I stay at the Passage House Hotel as it never fails to disappoint. This time it was exceptional, I had a one bedroom apartment overlooking the creek and it had a wonderful view. The accommodation was in excellent condition and very clean. The staff are always friendly and helpful and the added plus with the apartment is still having use of the swimming pool etc. Would thoroughly recommend

    5
    « Excellent hotel »

    After spending a number of days in the cramped and expensive hotels on London, the best western was a breath of fresh air. Large clean rooms, comfy beds, super fast wifi. I couldn't ask for more. I highly recommend this hotel.

    3
    « Lovely location with good facilities but needs some improvements to be rated as good. »

    This hotel is in a very scenic location by the river estuary and has some good facilities including a spa and pub on site. We stayed in the North lodge which was the least favourable as it had no river views and was closest to the road. However the room was perfectly acceptable (comfy bed, good shower etc) and the maid service was good. All the staff were polite and helpful and the food was good. However at breakfast the was some degree of disorganisation with them being slow to clear tables and slow to replace items on the buffet. The staff seemed overstretched which was a pity.

    4
    « An enjoyable 3 night stay »

    My wife and I stayed for 3 nights in August. We stayed in the south lodge, with balcony and an estuary view. The room was clean, quiet and comfortable. The hotel is in a peaceful location, although it is down the end of a narrow road (we turned back the first time because we thought we had taken a wrong turn!). There is a large raised deck area outside the bar & restaurant to enjoy a drink in the good weather. The restaurant food was good and reasonably priced. We have booked a return trip.

    5
    « Two night birthday visit »

    I booked this for a two night stay for my partners birthday and Am so glad I did. I read a few reviews about the staff being unfriendly and it generally not great, but what a load of rubbish! The staff could not of been friendlier and was so helpful to me each time I had questions or needed assistance. I can't think of any reason why someone would not like this place? Admittedly I did not eat here but that's only because we had already chosen where to eat. My opinion would be ignore any negative reviews!!

    4
    « Idyllic location »

    Booked this hotel through groupon on a bed and breakfast basis. Found the room to be ok with kettle and drinks provided. Wifi worked in the room. Breakfast was a good cooked breakfast brought to you whilst you helped yourself to cereals and yogurt/fruit. Great location for Newton Abbot, Torquay, Teignmouth and Dartmoor.

    5
    « Best Western »

    I have stayed at this hotel twice now and have really enjoyed it. The room is always very clean and the bed is very comfortable. What more could I want. Very helpful staff and lots of facilties I would recommend this hotel to my friends.

  • 4
    « Hidden Gem »

    Lovely location tucked away down a quiet lane with stunning views.The signage from the main road was barely visible in the dark so almost missed the turn.Our room was in the main building.Easy check in although the receptionist could have been more helpful regarding room directions.We were given our room number and had to ask for directions to our room.Thankfully there was a lift as one of our party has limited mobility.The room was clean,beds were comfortable and spacious,bathroom could do with a make over as rather dated.Lovely conservatory,bar/lounge area with comfortable seating.

    5
    « Great weekend break. »

    This is the fourth time we have stayed at this hotel for a weekend break, the hotel staff are first class, rooms are kept clean, food is first class, gym, pool, sauna, steam room, are excellent. So relaxing we will definitely be back again.

    3
    « Holiday »

    Not our first visit so we knew to expect. Late arrival, very friendly and helpful night staff. All staff friendly. Decor very dated though still in reasonable condition. Good pool. Excellent restaurant, our meal and breakfasts were first class. However, problems with water system meant we had no hot water for a shower in our room on two mornings out of the three. Just as well the pool had showers in the changing rooms. Unhappy that we had to pay extra for a room upgrade because they had no standard rooms available.

    1
    « Watch out for headbords under the mattress! »

    All I can say is watch out if you are in room 309 as there is a headboard under the mattress for support! There was a headboard under the mattress a few weeks ago, we complained to management and was assured the bed would be replaced. We have just come back this weekend and yes, the headboard was still under the mattress! Again we have been assured the bed will be changed, ...watch this space!! We ended up in room 105 and the trouble with one of the beds in that room was that you could feel the buttons through the sheet. Regarding my Service score, I have voted Excellent only because the girl on reception, I think her name was Amanda was very helpful.

    5
    « sunday lunch at the hotel »

    Today we went with friends for Sunday lunch in the Hotel. To start Darius the waiter was faultless and so effeciant. The atmosphere was so special and relaxing after a difficult week. The food was excellent. We all enjoyed it so much we will definitely be back.

    3
    « weekend break »

    Hotel was okay, But more for people who want to use their car as not a lot close by to be able to walk to. Staff were friendly and helpful and the food was lovely. Room with a view would of been nice as had view of car park and motorway.

    4
    « Short stay, ok but........... »

    The hotel is situated next to the Teign estuary iving it a peaceful setting with views over the estuary - good for bird watching. There is a lovely walk along the footpath next to the estuary into Kingsteignton and Newton Abbot. Most of the hotel staff were friendly but not all! At breakfast they seemed over worked. Only eat at breakfast but food ok and good choice. The Passage Inn nearby and next to estuary is the place to go for evening meals if you are ok with pub food. We were woken twice early in the morning by the fire alarm going off - we were told it was because of steam from a shower in another room but this seems a fault that the hotel should have been able to resolve as we gathered it had happened before. We often found that the fire doors were left open despite signs saying to please close them. No sympathy from the reception staff over these issues and disappointed it happened a second time,

    2
    « Good food - awful customer service »

    The setting and the view are wonderful, and this had become a favorite place for lunch for us. However, at our last visit we were greeted by indifferent staff who became invisible after serving us. There was no return to check if our food was OK or if there was anything else we needed. It wasn't as if they were in any way busy - the place was almost empty and so silent we almost felt we had to speak in whispers! A little light background music would have gone a long way to lightening the atmosphere. After we had eaten and waited for some time, it fell to my partner to physically go and look for someone to ask for coffees - we had given up on the idea of a Pudding by then - and he eventually found the staff members talking together. Not good! Coffee arrived with no mint or biscuit, despite there being a jar full next to the coffee machine. Overall I can say that the food was good, no problems there except to say the menu was very limited indeed. The staff, however, seemed to have no concept of Customer Service! We will not be returning.

    5
    « 5 day break in Devon »

    Found this hotel by chance when searching for short break deals. Warm and friendly spa hotel. We stayed in the deluxe room over looking the estuary. Fantastic view to wake up to. Ate in the hotel restaurant on our first night and the food, drink and service was very good. Access to a gym and small indoor pool. Across the road is the Passage house in which provides a good meal and carvery at very reasonable prices. Although this hotel is off the main roads - you access it along a narrow road which seems to lead to nowhere - but don't worry just a short distance and you are at the hotel. This was also a great base to explore Dartmoor / Torquay / buckfast area.

    5
    « Lovely place so peaceful »

    We found this on groupon , we paid extra for a river view , it is stunning ! Breakfast was included and very good , the hotel is clean and well run , we met some people who said it was the 11 th visit , we'll be back!

  • 3
    « Average »

    We stayed here on Saturday night on a reasonably priced dinner, bed and breakfast deal. The hotel was extremely busy with at least one wedding party and perhaps other events. There were very few parking places left in the large car park. Check-in was very slow due to the fact that the only Receptionist on duty was engaged on a long phone call. Once that finished, we were checked in quickly and efficiently. Our room, with a balcony, was nicely located overlooking the inlet and was very quiet, which I had requested. The room was comfortable but unremarkable. There were cobwebs and 2 spiders on the ceiling but otherwise it was clean enough. The basin in the bathroom was unusually small but it was good that there were both bath and shower. Dinner was not quite as relaxing as we had hoped as there was loud, unwelcome disco music coming from the adjacent room, which was also where the waitresses went to access the kitchen. Sometimes the door to this room was closed but more often than not it was left open. Service was very slow, though the restaurant was only about half full. I ordered a bottle of Chilean Sauvignon Blanc but the wine which was brought was a French one. When I challenged the waitress on this, she said that they no longer sell the Chilean one; no apology was offered for not mentioning this earlier ? very unprofessional. The wine was OK but I bet the Chilean one would have been better. From entering the restaurant to getting the starters was about 45 minutes; the other courses came more quickly. The food was generally tasty, nicely presented and of reasonable proportion. The hake I had was on the small side and not the best; I have had much better in our unpretentious local pub. Overall, however, nothing much to complain about. It was busy at breakfast at 8.30am but our order was taken quickly. The hot food came almost immediately, while we were still eating our cereals. Fortunately the plates were very hot so we could leave them while finishing the cereals. However, the waiters ought to take more note of the guests' rate of progress. Again not very professional and it just gave us the impression that we were on a conveyor line, to be hurried out as quickly as possible! The food was good, however. I couldn't get the WiFi to work, despite the signal being strong. The Receptionist was unable to offer a solution. We found the hotel rather impersonal; while staff were polite, there was no warmth or real interest. Probably a busy Saturday night is not the best time to form an opinion but it seemed that the hotel was all about turnover and high occupancy rate rather than delivering a memorable experience or exceptional customer satisfaction.

    1
    « Disappointing »

    Stayed four days, and I'm sorry to say there are few positive things to write about. Only one comes to mind, we met one receptionist who were very helpful (don't remember her name but she was moving to Exeter). The rest of the staff was inattentive, and some were downright rude. The rooms were old, with a noisy and useless fan in the bathroom and no reading light. The only reading light was spotlights in the ceiling, this made for a very uncozy atmosphere. For those wondering, there is a path from the hotel into Newton Abbot. We were misdirected by one of the staff, but managed to figure it out by ourselves. It starts between the pub and the river, the first part looks a bit overgrown, but it opens up further down.

    5
    « Nice two night stay. »

    Our third visit to this hotel, it is rather nice with a lovely quiet location near the estuary. We upgraded to an estuary room, as the basic rooms were all booked. It was very nice, the room had been refurbished and suited us well. The hotel was very busy with 3 coach trips in, but they managed it pretty well, despite being so many people. My only criticism would be that the breakfast buffet was placed at the far end of the room, so you had to negotiate about 18 long tables set up for 8 people each, which made for a tricky return with your hands full. I would have thought it would have made sense to have it at the reception end so that all could get to it! We enjoyed the pool, it was much better than last time, in fact the whole hotel seemed to have undergone a make-over for the better. We will return.

    4
    « Nice Hotel & Location »

    Stayed here recently on business for 1 night. Fab location overlooking the river and seems really peaceful and quiet. Pub next door does a fabulous carvery. Hotel has a small pool, gym and steam room. Overall, nice hotel with decent sized rooms.

    4
    « good alround hotel »

    The staff worked hard but most of the tlme we felt they were one short. There were a few groups so maybe this had a bearing on the situation. As far as the hotel was concerned we had been before and it was as good as before. We had a room overlooking the estuary which made it better still. We went BB &EM and found the food very good. The lounge was comfortable but I would have liked a real ale!

    4
    « Excellent location »

    Stayed for 3 nights, had a room with estuary view. The view was lovely but we thought the room was very basic considering it was £130 per night. Didn't even supply any toiletries. The hotel itself had excellent facilities with lovely outside seating areas overlooking the estuary. Breakfast was chaotic at times as there was a coach party booked in and the staff struggled to cope, although most of them were very cheerful. Also we could not get a table in the restaurant as it was fully booked with the coach party, but the pub 2 minutes away was very good and we had meals there 2 nights. We went to Newton Abbot races on the Friday and the hotel was only 20 minutes walk away. All in all we enjoyed our stay.

    5
    « Family stay »

    Nice friendly hotel. Lovely, clean spacious room. Good, efficient and helpful staff. Great breakfast in a sunny conservatory area,mover looking garden and the estuary. Reception area very nice. Very peaceful place.

    4
    « Relaxing break »

    The Old passage Hotel was a lovely hotel for a weekend break. The views were superb and the general facilities were excellent. All of the staff went out of their way to be helpful and friendly. My wife and I went for a relaxing weekend with some walking along the Templer way and we weren't disappointed. The breakfasts were good although a little lacking in continental choice. The rooms were good and the fitness centre was very handy with a lovely pool.

    5
    « Visited to celebrate family occasion »

    My brother and his wife were celebrating their 20th. Wedding Anniversary so the family journeyed down from London to celebrate with them. We all booked into Best Western Passage Hotel and enjoyed the stay very much. Facilities were excellent and staff kind, friendly, helpful and very efficient.

    4
    « Was one of the better Best Westerns »

    Reasonable hotel, with great views if you are lucky enough to have a room facing the rear. The rear south lodge balcony's are very nicely appointed, but could do with some TLC. Leisure facilities are a very nice to have but could do with a little uplift and a deep clean, but otherwise they were very good. Staff on the main were very polite and friendly, breakfast sadly was not as good, order taken by a professional member of the staff, however delivered by someone who clearly didn't want to be at work that day. I guess we all have days where its busy and we would rather be somewhere else.

  • 4
    « Estuary views »

    We choose this hotel as a convenient stopping off point on our way down to St Ives, and to have a look at Teignmouth. Our initial impression was that this hotel was a pleasant place to stay. Our room was a good size, as was the bedroom. Our room overlooked the west end of the Teign estuary, at least it would have if a tree hadn't been in the way. The large patio did overlook the estuary which will of interest to birdwatchers. Breakfast was served at the table with a nice choice selection. There is plenty of car parking space at the hotel, which is immediately next to the Passage House Inn. The only odd thing was the access to the hotel that is down a narrow lane, under the A380 and over a railway line. We'd be happy to stop here again.

    1
    « insects in bedroom and uncaring staff »

    I booked a 3 day visit over the Augusta Bank Holiday for my wife and myself. On entering the room there were a number of insects walking from under the bed which I cleaned up and disposed of. Whilst after dinner I noticed that when I moved the chair there was a cobweb and number of dead insects. At the end of the second day I asked for a toilet roll as the one in the room had not been replaced, I returned later to find it stuck on the handle of the rooms door. The beds were hard with thin blankets, after the second night I chose to leave, even though I had paid for a third night. On checking out the receptionist asked if everything was OK I explained that I wasn't comfortable and she shrugged and wished me a safe journey.

    4
    « Beautiful location for a relaxing stay »

    Superb location by the banks of the River Teign. The hotel has a pub on the banks of the river which has good menu and carveru Great location for bird watchers whilst enjoying a refreshing drink. There is the main hotel and a north and south lodge across the driveway. The rooms are spacious and quiet. Nice bathrooms with powerful showers. Leisure centre is good although only used the gym which has good equipment for a hotel.

    4
    « Not too bad at all »

    After a very very last minute change of plans I had to cancel a hotel in Plymouth and find one near Paignton. Not a fan of B&B so this hotel was near ish and sort of within budget (cheaper than a Premier Inn). Easy to find off the main road. Ideally found with a sat nav as you can see the hotel from the main road but it still quite a long drive to get there once you leave it. Plenty of parking which is great. Hotel looked all in good order although a little dated, but not an issue as it was well maintained. Friendly greeting, check in nice and easy. Room easy to find. In fact a huge room, Nice and clean with a decent bathroom. Good free wifi, strong consistent signal with plenty of speed to watch Netflix with no buffering. Room had a separate desk area which was brilliant. Perfect size to get some work done. Decent TV with a good range of channels. Good night sleep. Not the best bed, but I slept well which is what counts. No breakfast as I needed a quick getaway in the morning. Check out just as easy as check in. Will be back.

    4
    « Good for functions »

    Attended recently and in the past for functions. Very well set up for this. Nice restaurant and spa. Has time share lodges and separate pub. Plenty of parking. Just off A380 so easy to reach. One or two up from Premier Inn.

    5
    « Lovely overnight stay - pleasantly surprised to be honest. Good value. Excellent service. »

    Excellent, almost stunning, location over-looking the upper reaches of the Teign estuary. Super (large) balcony room on top floor was excellent and spotlessly clean with many excellent additions for a hotel of this 'rating'. Shame no walk-in shower available in any room. Beds (two singles tied together) large but oh-so soft as to be almost unusable. Read another visitor's TripAdvisor review when there who advised sleeping 'across' the bed. Worked a treat and no backache in the morning. Sorted. Breakfast fine with plenty of choice and cooked to order. Service excellent throughout - above and beyond. Super value. Will return.

    5
    « Nice place to stay, would come again »

    Spent a weekend here with another couple. Although the road to the hotel looks like you're going nowhere, when you get to the hotel, there is plenty of parking. When I booked I was told there were only twin rooms left, but the receptionist said she was sure that housekeeping could make it into a double room for us. This had been done. The room was great, very comfy except for the pillows which we found too hard. Would definately come here again.

    4
    « great place to stay to tour Devon »

    Nice, room comfortable beds. Wish they had air conditioning though. Nice pub/restaurant two minutes walk away. very clean and tidy place. Restaurant on premises. Close to the Motorway to travel further afield, as well as the lovely Devon coast.

    2
    « Old fashioned »

    Great size room which was clean and had a fantastic view. We arrived after a very long journey with our 4 month old son to be told the restaurant was fully booked however we could see lots of empty tables. In fairness the staff member offered to phone a pub nearby to see if they could fit us in but I did not see this as acceptable at 8pm with a young baby! So, we ordered room service which was very poor quality, the food was delivered with a 'napkin' between the 2 meals! The 2 drinks had been poured and were not covered....yuk! No condiments provided either so as food was inedible we went to bed hungry. We were not charged for the food so at least they accepted my complaint and acted on it but overall I would say only stay here on a bed only basis.

    4
    « Great Location, ideal accomodation, needs some updating »

    Stayed here in 1 bedroom suite with large living room and kitchen. Had a great view of the river, beautiful. Accommodation was ideal for our 4 night stay, everything you could need was there. The only problem was the smell of the rooms, especially the bathroom. Had to go buy an ait freshener!!!

  • 5
    « Wonderful hotel with professional staff »

    Beautiful location and fabulous hotel with truly professional staff. Arrive as guests and leave as friends. Great food and lovely clean rooms with comfortable crisp beds and linen. The view of the estuary is wonderful especially first thing at sunrise from your private balcony. Great facilities including pool and perfect location to get married too. Brilliant. 5*

    4
    « Ideal base just outside of Torquay. »

    staff consummate professionals from Receptionit's, service staff to housekeeping, have no great expectations the passage house is anything more than a three star hotel, a little dated in some areas, but generally nothing less than I would expect from a Best Western brand. Located well to explore the riviera without the premium prices of central Torquay hotels.

    2
    « Not The Worst Western But Room For Improvement »

    The hotel is ideally located overlooking the Teign but in need of updating. We stayed in the main building which was more convenient. The reception was less than welcoming but first appearances of the hotel were good. On using the lift we discovered that the floor buttons are different from the actual floor numbers. US versus UK numbering. The room was large but basic and overlooking the parking area. The parking area was continuously full which meant parking across at the other building a few minutes away. Breakfast was OK but service less than efficient. The access road to the hotel is very narrow in parts and can be dangerous when confronting fast delivery trucks. We will look for alternative accommodation when next in Newton Abbot.

    5
    « Lovely hotel »

    Wonderful view from the balcony from our room along the estuary. This hotel is a great place to base yourself to visit places of interest in lovely Devon. Very comfortable super king size bed, attentive staff and a great pub next door to the hotel with lovely food at reasonable prices.

    3
    « Dissapointing Sunday Carvery »

    Whist I understand that many people want their carvery veg jazzed up in sauces, spiced-up, and their red cabbage with vinegar, there are plenty of us who want to eat plain fresh veg. Sadly,on our recent visit the only 'plain' (and therefore edible) vegetable was carrot. And was it really necessary to put a heavy layer of herbs on the roast potatoes? Also, would it have killed the chef to offer, gasp - garden peas? Seriously, why not offer a 50/50 split of plain to 'enhanced' veg on future carveries?

    4
    « Comfortable Hotel »

    Comfortable bed and an adequate breakfast. My only criticism would be the lack of electrical sockets next to the bed. I had an evening meal in the restaurant which was nice but the choice was quite limited. Service was good throughout. Will certainly stay again.

    3
    « Ok visit »

    Very nice location and very presentable at first arrival, Staff were very friendly and knowledgable about the area, the hotel itself is in need of a renovation, room was generally in good and clean but very dated, the bathroom had been poorly updated at some point and hot water was a hit and miss affair, all in all it was an ok visit

    3
    « Mini Break away »

    I visited here with my husband as a anniversary break away. When checking in the staff were friendly and allocated us a room over in the South Lodges. When walking into our room we were slightly disappointed as the room was sold to us with a different standard in mind. The rooms were clean and adequate however very basic! We had a balcony where we were able to see the river which was nice. The down side to this was that we were behind the pub which meant we could hear and smell the extractor fan when sitting out in the sun. We then tested out the leisure facilities which again although all were present were fairly basic. We were lucky enough that we had the pool to ourselves but wish there was a hot spa pool not just the cold. We were disappointed that the steam room and the sauna were in the changing rooms so we could not sit and relax in these together, which was the point of booking a spa hotel for our weekend away. This should have been stipulated on the website. We ate in the restaurant that night and the staff informed us they were very busy as they had coach parties in however still accommodated us and our chosen time. The staff were pleasant to us however we did overhear one waiter becoming agitated and raise his voice in frustration to another table nearby this was not at all pleasant and made us feel very uncomfortable. Food was lovely and the chefs were a credit to the hotel. Breakfast was equally lovely and the buffet and hot food were of a good standard but could with more cold fruit options as there was only prunes available . Breakfast staff were welcoming and got your breakfast for you quickly, however there there was one older gentlemen that could maybe do with smiling a bit more as he appeared to be very grumpy. On our second night we decided to have a late night drink in the bar, the night manager Steve was friendly and provided us with a good service. Our key did cause us problems however as 3 times it completely stopped working and the reception staff had to come and let us in! Overall a lovely and simple weekend (suppose they are right when they say the company makes it!) however some slight disappointments which I feel could have been avoided had advertising been more appropriate or in depth.

    4
    « Good rooms »

    This is an extended hotel with a number of buildings on either side of the lane that runs to it. We stayed in the North Lodge which was fairly new and the rooms were purpose built, well appointed and furnished with everything you would need. Breakfast was served in the main hotel restaurant and offered a good selection, Check in and out was both efficient and polite, great place to stay.

    5
    « Excellent »

    I came here with my fiancé for a weekend and it is just lovely...everyone is friendly and helpful, the food is delicious, stunning views from the room, all very clean and the pool is fabulous...would recommend this place to anyone who wants a romantic getaway and for families as it's very child friendly and I witnessed the staff being great with the children..will definitely return!

  • 5
    « Peaceful location »

    Set overlooking the Teign estuary this modern hotel offers good accommodation and food. The rooms are tastefully decorated with all the usual "extras". Very comfortable bed and large fluffy towels. No air con, but fans are available, The superior rooms with a balcony overlooking the estuary are well worth the money, bring your binoculars. Breakfasts comprise the usual buffet and a selection of hot dishes cooked to order. If you are not watching your waistline try a cream tea in the View conservatory. The staff could not be more friendly and helpful.

    4
    « Comfortable hotel »

    It's a Large hotel but because its spread out its not high rise. If your allocated a room in the south lodge you would get wet in the rain 4 mins walk outside from reception. Some rooms have a good view over the river estuary. Pool & spa area was what was expected We booked 2 rooms allocated on different floors?? Would have been liked to be closer to our friends. It's our second visit so we knew how to get there, but it's very strange way to get to it MORE SIGNS needed.

    4
    « Friendly staff »

    Bright and airy hotel with lovely facilities and excellent food. Staff very attentive and friendly true credit to the hotel. Rooms fresh and clean well done to housekeeping! Beautiful location by the river, only slight downsides would be very hard mattress but that's a personal point of view, the noise due to a close by busy A road wasn't a plus point but that's nothing to do with the hotel.

    4
    « A lovely stopover »

    Stopped over on our journey to Cornwall. Stayed in the South Lodge, separate from the main hotel. We got a lovely surprise when we went into our room, we had a balcony looking over the water. We didnt expect this and it was a lovely surprise. The hotel was clean, comfortable and being alongside the river, it has beautiful surroundings. Breakfast was good, excellent service. Overall, a really great place, would thoroughly reccomend it! My partner and I ar hoping to return soon :-)

    4
    « Decent Hotel in a beautiful location. »

    We arrived as part of a coach party for one night in August. We were allocated a room in the North Lodge away from the main building, which unfortunately didn't have a lift. This must have affected some of the coach passengers. The bedroom was ok as was the bathroom. A large bed was available which would have slept 4 people comfortably. The grounds of the hotel look out onto the river teign which is quite beautiful. We had breakfast which was quite adequate. The coach driver had some difficulty locating the hotel.

    3
    « ...average...needs a makeover & more staff »

    We stayed here whilst down in Devon for a three days.... First impression was that it looked okay....however, scratch the surface and there are problems... Check in was supposed to be from 2pm...we timed our arrival at 2:05pm....room wasn't ready....wasn't ready for another 45 mins....we waited with all our luggage in the Vue Bar....didn't get offered a complimentary tea or coffee due to the wait... We eventually got to our room, which wasn't anything special, it was just okay....however we booked as a family of three....but only got two sets of towels and two mugs...I know it's a minor issue...but when you book a family room for three, you expect "three" of everything....even a packet of two biscuits....no, there were three of us...add an extra packet of biscuits! Anyways, the facilities were "okay"...bathroom looked a little grungy...one of lights worked sometimes.... Same can be said of the bedroom. Bed was okay, but walls looked a little dirty...(a lick of paint was needed). We used the pool...but I wasn't at all impressed with the men's changing room....no cubicles for any privacy. Steam room & sauna were actually in the changing rooms...the floors were sodden, with pools of water everywhere. Trying to get dry was an art form in dexterity. We didn't eat in the hotel restaurant, but we had drinks in the Vue bar and a burger late one evening. One barman I think was new to the role & I'd suggest some additional training be given....as I thought a 'brandy & coke' was easy to figure out?...a single shot of Talisker was probably harder...but to proceed to pour the shot into the measuring vessel, holding it over my glass & pouring the whisky all over his fingers....I would have complained, but I'd been waiting for at least 5-10 mins already to be served...(I was the queue!)...the young lady supervising him should have stopped him from serving it to me....she just looked on oblivious... The Vue bar/eating area could also do with a clean...lots of cobwebs with flies over the lights and pictures....least the spiders were getting served. Our snack of two burgers though were nice. My salad was limp, but it was a good burger. We didn't have breakfast here, mainly because it wasn't included in the very steep price we paid and reception never asked us on arrival if we wanted to book at all....so on two occasions we went elsewhere, 5 mins away by car)...similar prices...better service!

    4
    « Nice short break »

    My partner and I stayed here for a long weekend Fri-Mon in July 2016. The weather was kind, so the wildlife around the hotel really was wonderful (bunnies and rabbits right outside our hotel window). The staff were generally helpful and the room was kept clean everyday. The rest areas, restaurant and balcony were all very pleasant and the pub across from the hotel was right on the water and the staff were very welcoming. The only real downfall for the hotel is that it is a little dated and our room & corridor had a noticeable 'musty' odour, which you can only really notice when you are initially entering these areas. Also the bed, whilst lovely the first night, was very used and therefore very very soft, so by the third night both mine and my partner's back were sore (as we are used to a firm mattress). We did flip around on night three to lay a different way which helped a little. Overall we did have a very enjoyable stay and the staff are very friendly.

    5
    « Excellent Overnight stop »

    Very comfortable - had a family room for a bit more room. Other family members had rooms too. Breakfast cooked fresh to order and was very well presented. Good leisure facilities pool, sauna , steam room with separate sauna and steam room in each of male /female changing area. Lovely terrace overlooking the estuary. Didn't eat here but went to the Bell in Kingsteignton which was fantastic and a £3.90 taxi drive away. Would stay again if in the area. Friendly staff.

    4
    « short overnite stay to visit family »

    Everything in the room was smart and room was spacious but very stuffy and as we were on ground floor next to roadway we did not want to leave the large window open;there was a fan in the room that we were able to use.

    5
    « Fantastic location great for lots of surrouding venues excellent facilities »

    The facilities are great, lovely swimming pool, the location is perfect for so many surrounding venues. Close to so much, perfect for families and couples alike. We had an apartment that was excellent for family of 4. The upside down layout was quirky and great with balcony overlooking estuary. Facilities in complex and room were spot on, local shops very close, 2 restaurants on door step in hotel and local Inn, nice walks. Highly recommend this place as a base as it is so well located to visit so many places of interest. When you get home, chill in the small but lovely pool then sit in the Inn over looking estuary have a cold drink and meal, you can't go wrong.

  • 5
    « Wedding & stay at hotel »

    We had our wedding reception at The Passage House this weekend. Our experience was great - the food was fantastic, the staff were attentive and couldn't do more to help you, our room was lovely with spacious balconies and a gorgeous view of the estuary. I would recommend opting for one of these rooms on your say if you can. The hotel is clean and beds are comfy. As an hotel guest, I thoroughly enjoyed my stay, as did my family who travelled down to stay with us. They used the pool and the kids had great fun. As a couple having our wedding reception there, I can't fault our experience, and we wouldn't hesitate in recommending the Passage House to people for events. Their wedding co-ordinator is an absolute credit to the hotel, also!

    3
    « Mini Break »

    Hmm. I'm reluctant to have to bring up things I wasn't happy with but I think it's only fair I mention the ups and downs. We arrived at check in time....after a five and a half hour journey, hot, hungry and thirsty. The receptionist, who didn't even stand up to speak to us, thought our room wasn't ready due to staff absence. She said she'd check. 50 mins later she said it was ready. That delay made a huge difference to our plans as we'd travelled to see relatives which consequently was a shorter visit than we'd hoped. Had we known we'd have to wait so long we could have gone for lunch or at least got a drink, to be offered one would have been nice. So 6am breakfast and nothing til 7pm dinner :/ The room was fine. Unfortunately we only had 2 of everything and there was 3 of us. We mentioned this the following day and a receptionist was kind enough to offer to bring us another bath towel and cup. We shared the 2 biscuits :/ Disappointed room faced railway and not lovely view. Trains not particularly noisy but do wake you up. Light over bathroom mirror occasionally worked. Expelair didn't, hence bathroom was like an oven. Thank goodness for the fan in the bedroom. Clean and comfortable bed. Breakfast finished early so we ate that elsewhere. Had a meal in the bar one evening which was lovely. Our daughter wasn't hungry so asked if she could just have a side order of chips. Unfortunately they forgot. ..but some cooked from frozen ones arrived 10 mins later with an apology that they'd run out. Lots of cobwebs full of flies on the lamps and wall lights over the tables which was off putting. Another guest eating was getting dripped on from rain getting through the conservatory roof. Another gentleman guest had a problem with a receptionist. ..I won't go into detail but I heard the whole thing. He was shouting quite loudly for all to hear...language not great....he was at the table behind us. A member of staff was very good at calming him down, which was fine until the receptionist concerned marched over to talk to him, it got heated again. Whoever was at fault the bloke like us would have liked to have had his meal in peace. An apology to us would have been nice. From an overhead conversation it sounds like something similar had happened the night before. My husband went to the bar for a drink. The young man seemed unsure what was what and was very flustered. Someone came to help him. Sadly he still passed my husband his glass of Talisker even though the young man had poured a lot of it over his hand to get it into the glass. Husband didn't like to complain as he thought maybe he was new especially as he didn't understand the concept of contactless payment either. We used the pool, girl sitting playing on her mobile at the desk was very helpful when we realised we needed a £1 coin for the lockers. No changing cubicles in gents. We didn't go to the Passage Inn for reasons you can look up your self. So what an experience! Amazingly I'm going to say that this is for the most part a clean hotel with lovely modern decor. Food was lovely. Staff were good with us to a degree but maybe under pressure due to there not seeming to be that many of them. I didn't quite know how to respond when upon leaving the receptionist asked if everything had been ok.

    4
    « Excellent ambience »

    This was our 6th visit we try and stay for our anniversaries. The hotel has a lovely outlook we always have one of the suites. Breakfast is really good always hot. Evening meal us pricey but there is the pub at the bottom of the drive which us good value for money

    5
    « Nice setting »

    Lovely hotel nicely situated in quite setting, very clean and good facilities. The only funny thing I didn't get was the 1 pound rent a towel for the pool. The pub which is just down the road 50 yards is a place with lovely scenery and nice food although at times can get busy should there be a coach arrival.

    3
    « Dull food, Very noisy room »

    Stayed in room 44 right next to the very busy road - very noisy, no aircon in the room so had to open the window, which meant a very disturbed nights sleep. Ate in the pub, the food was very dull. The side order of vegetables was grey, it had clearly been left under the carvery lights for far too long. My stilton & pear salad was dull too. Breakfast wasn't much better, the buffet was sad & severely lacking choice. Even croissants had to be specially ordered. The cooked breakfast was cooked well including poached eggs. The fruit looked terrible. The view of the lake is lovely, so well worth paying an extra £15 for a quiet room with a good view. Pool doesn't open until 8am so no good for business people. Overall disappointing.

    3
    « Could of been a 4 out of 5 »

    This hotel is in a great setting Hotel is a bit spread out. We were in a lodge and would of preferred to be in main hotel. Only 60 seconds away though. We had a great view which was a plus The hotel room was generally clean but we noticed 2 large spider webs that we had to clear. Made me think about cleanliness? If not for that would of been a 4 Bathroom was clean and shower great Breakfast was equally good and plenty of it. Set me up for the day!! The bar was quiet but next door to the hotel is a little pub right on the water. This seemed really busy as a restaurant and was nice for an evening drink I would recommend this hotel - good value for money - but they need to be more observant on the cleaning

    5
    « Another great stay »

    Been here a few times now, The service is always great friendly staff and the rooms are lovely too . We used the swimming pool and other facilities available for the time we were there Thank you for a great stay see you next time.

    5
    « A great stay »

    We stayed here for a five day break in Devon. The hotel is ideally located for easy travel all parts of Devon and there is plenty of parking. Hotel is clean and staff are friendly and helpful. will stay here again when in the area. Breakfast was good and plentiful but we did not use the restaurant. we did use the Pub on site which served good pub food.

    4
    « comfortable and friendly »

    Stayed for one night on 27 the July, we were greeted by a friendly receptionist. Check in was quick and we were on the way to our room within minutes of arriving. The room are a generous size with a king size bed, we had a towel sculpture. On the bed which was a nice touch. The view from the room was overlooking the estuary. The towels in the bathroom were so white and soft, I've stayed in a 5* recently and the towels were not as nice. We never ate at the hotel but used the bar facilities which were clean and comfortable. We enjoyed our stay and would absolutely stay here again and maybe next time I will make use of the pool and gym.

    2
    « Great potential but lacks basics »

    Stayed here for 2 night on a business trip. The internet was pretty much useless and after about 8.30/9pm the TV seemed to lose signal to most channels. Staff did try to help but couldn't or 'there was no maintenance available'. Seemed to be very few staff available so often had a long wait to be served at the bar. On a positive note, the hotel has a lovely balcony to enjoy the sun. With some attention to detail and some upgrading of facilities, this could be a great hotel. Sadly I wont be returning any time soon!

  • 3
    « Passage House »

    Rooms look nice, but limited natural light and difficult to regulate room temperature. Vet large bed which is comfortable until you over heat in the room. Food in the pub was good and also the quality of produce for the breakfast was good. Small gym, but has everything you need.

    4
    « Lovely hotel with views over the Teign »

    Lovely hotel with picturesque views over the river Teign estuary. One needs a deluxe room to have a balcony. The hotel could do with a little makeover, particularly the restaurant and too much attention given to the coach parties. This made the restaurant look very unwelcoming. The food was delicious.

    2
    « Mr soamesb »

    Stayed here for 2 nights.The first night was in a double room and I was completely happy with everything. I stayed over a extra night so booked a family room.Had a decent meal at the Hotel and was happy with the room until I used the bathroom.On entering it stunk of BO or like a heavily used squash court.There was a issue with the drainage as when you run the water it filled the bowl even when you reduced the flow.There was no soap in the dispenser either. Overall for a paying customer the basic things were poor. I wrote a letter to highlight these issues and even mentioned it when checking out.But over a week's gone by and I've not heard from them. Would I stay there again...probably not!

    5
    « Wow - service above and beyond »

    Just popped in for a quick bite for lunch, and the super friendly lady serving the food outside gave my dog a hefty slice of beef, so he wouldn't pester me for MY lunch. Bowled over by this unexpected gesture, recommend this place for the service and food, never been disappointed ??

    5
    « Stunning views »

    This hotel was chosen for its location. I decided to book a deluxe room that had a private terrace with the most stunning views of the tidal estuary. I was not disappointed. Being able to watch the tide flow in and out from the privacy of the terrace was spectacular. As was the sunrise across the estuary. The room was spacious and well equipped. Sleeping with the balcony doors open was a pure delight. The staff were most helpful and courteous and the smoked haddock and scrambled egg breakfast was delicious!

    3
    « Fabulous Outlook - Let Down by Food and Service »

    Stayed here for a walking weekend - the hotel has an amazing view and is perfectly placed for walking the South Devon Coast. The hotel is on several sites and it is a little frustrating to check in and then have to go across the road to find your room - almost like being in an hostel! The rooms were clean and reasonably well equipped - the lack of air conditioning was an issue as the room was noisy if the window left opened but not insurmountable. The wifi did not work across the road although we were assured it did - again not a major problem just an inconvenience! The food for breakfast was lovely although (with a couple of exceptions) the service slightly surly - the dinners were at best mediocre - the first night it was quite dreadful, the second basic but 'ok'. We were in a group and therefore had a set menu (think 1980's) but even so there is no need to not add flavour to food - the Chicken & Leek pie was perfectly respectable but tasted of nothing. The 'normal' menu looked lovely but we weren't even offered it as an alternative (even at a premium) which is unusual. It was disappointing, what was more so when one member of the group had no hot water for a shower (after a very challenging walk!) she was told basically 'tough' use the swimming pool showers (over the road!) or have a free glass of wine - other than that not particularly helpful! As I said great location and with a bit more thought and in particular to the menu could be an amazing place to stay.

    5
    « Brilliant Place To stay »

    Stayed here for a weekend with my family and can say the lodges are absolutely lovely very clean and well maintained the area is beautiful .. So very relaxing and well worth the money!!! Staff are also very helpful. Would definitely recommend to anyone and will definitely be returning soon .

    4
    « great staff »

    Great staff, great breakfast. Hotel is a little tire round the edges. The manager could do with a walk round. Saying this it was a good stay. Room was comfortable, clean and a reasonable size. Lacked character.

    3
    « Average and comfortable hotel ideal for a stopover »

    The hotel was easy to find and had plenty of parking available. The rooms are fine with TV, good shower and decent bed. Unfortunately our room did not have a view, only of the car park!! The staff are friendly enough. It is ideal for a cheap and cheerful stopover in the town.

    4
    « Stunning location, shame about the bed »

    The views down the estuary are ever-changing and, from the top floor room (308) I sat for ages just watching the birds moving as with the ebbing and flowing of the shifting shoreline. Pre-dawn the following morning, the tide was in, the estuary was mirror flat and the light coming up behind the Ness at Shaldon was stunning. The rooms are neatly appointed but the bed was like rock and, on the hottest night of the year, having a winter-weight duvet made for a steamy night (in the wrong way!). The Newton Abbot by-pass may thunder past very close to the hotel but the rooms are neatly shielded from the noise, enabling us to sleep with the French door open, listening to the sound of the curlews. The night that we stayed, the hotel was hosting a wedding party and the noise from that went out the back of hotel, away from the rooms and so we never heard a thing from our room.

  • 5
    « A pleasant surprise. »

    Not knowing anything about this part of England, we chose the Passage House Hotel from our Best Western catalogue. It was interesting finding the hotel tucked away down a quiet lane! On arrival we were shown to our room - very comfortable and attractive. Next morning it was wonderful to have breakfast overlooking the Teign estuary and we were amazed to spot a couple of white egrets amongst the flocks of birds. We found that this hotel was in an excellent situation for visiting south Devon.

    4
    « A modern Coaching Inn »

    Used this hotel for a recent UK vacation, to be used as a base to visit the Torbay area. Good quality room in one of the adjacent two annexe lodges. Clean, and comfortable beds. Only issue with the room was the poor TV reception, which, even though was reported when we arrived, had not been resolved when we left 8 days later. Location gives quick and easy access to the A380 main road. Major occupancy every evening was obviously as a result of a contract booking by one or two European tour companies, but wasn't a problem, as being on vacation, we had breakfast every morning, after the bus(es) had left! The adjacent Passage House Inn pub, less than 50m walk towards the river, serves excellent food and drink, with a comprehensive Carvery.

    5
    « Passage House »

    The hotel was extremely good. The rooms were very clean and comfortable. I would recommend the hotel to all my friends. I hope to stay there again. This time I didn't eat in the hotel but will do when I return. The facilities are excellent and the pool is a must,

    3
    « Superior Rooms? »

    The location is good we had a room overlooking the Estuary, with a balcony. That was a bonus. We wanted a drink on the terrace when we arrived but were told we could not use the area as it was a private party. Pity they didn't bother to tell us when we booked. We booked a Superior room which was expensive. That would have been fine if it had lived up to its expectations.=, but sadly it fell far short. We had a carpet that was threadbare near the door leading to the balcony and mould in the bathroom. The mould was taken seriously and housekeeping did bleach the area it looked better but very smelly. This is the first time we have stayed in a hotel or even B&B where the refreshments in a double room occupied by 2 people consisted of, 2 small bottles of water 2 T Bags 1 Hot chocolate a couple of coffee sachets and 1 packet containing 2 biscuits. Economising has obviously hit hard at this hotel. If you do stay at this hotel bear in mind that the basic rooms are probably no worse but cheaper. also be prepared that if all the bathrooms are the same, the baths have very high sides which may be a problem for some. I have sent an email to the hotel but am still waiting for a response.

    5
    « Light lunch »

    Good value, lovely food, reasonably priced drinks. Great view over the river. Service was friendly and helpful. Improved menu choices from sandwiches to main meals but all appeared to be prepared with the same degree of care and attention to detail. Ideal for the occasional drink only, a light lunch or dinner with all the trimmings.

    5
    « Picturesque Location »

    We spent 2 relaxing days at this lovely location situated on the banks of the River Teign. Very good menu in the attached pub/restaurant. Lovely,welcoming atmosphere. Good value and carvery always available. Would definitely recommend.

    5
    « Best Western Wedding »

    Having been to a number of weddings over the years I can honestly say that this was the best wedding I have ever attended. The room was beautifully laid out and prepared. The food was superb and the service was second to none. The location is just perfect and I would suggest to anyone who is looking to book a wedding in the Torbay area or else where to check out this place before you settle on somewhere else.

    2
    « Could be so much better »

    The location is great, especially if you like bird watching but almost everything else lets it down. The room was hot and stuffy with no air con and the automatic bathroom light didn't switch off most of the night. The 4' 6" bed seems very small when you're used to a bigger one but that's not the hotel's fault. Whilst there is wifi in the rooms, it's a fragile connection that drops in and out all too frequently. It was breakfast that really did it for me; the only fruits available were prunes, grapefruit and a few apple slices, no yogurts, no do-it-yourself bakery etc. so I ordered scrambled eggs (advertised as creamy scramble eggs on the menu) with bacon and white toast. I actually got dry, crumbly eggs, no bacon and brown toast! I pointed it out to the waiter who claimed to be having a bad day - that's unfortunate and happens to us all but, as a paying customer, I don't expect someone's bad day to ruin my breakfast, particularly when I ordered something very simple and all 3 elements were wrong. The waiter returned with same eggs on the plate (now even more dry and crumbly), bacon and slim pieces of rubber masquerading as toast. The bacon was ok but the eggs and toast were inedible so I provided my own breakfast the second morning. We had dinner in the sister premises both nights we were there and it was ok, average pub grub and carvery. On the whole this place is ok if you don't expect too much and only stay a night or two at the most.

    4
    « Very popular and therefore very full or busy »

    A second visit on the spur of the moment; no prior booking but the receptionist located one spare room and offered it at a reasonable rate. The room was excellent with wifi service, tv, large bed lovely bathroom and a balcony!. Some stunning views over the wetlands area. The restaurant has a very good rating but was avoided this time due to being a bit busy with coach parties. Although tucked away a little its only 10 miles from Paignton and even closer to Torquay and Newton Abbot. Theres plenty of parking. Bar was still open after 11.00pm A very nice best Western.

    3
    « Two Nights in Newton Abbott »

    The Passage House is located on the mouth of the River Teign with excellent views of the river mouth with beautiful (when not raining) view of the wetlands. Finding the hotel without a GPS can be a challenge since it is off the beaten path. Check in was easy with a friendly and helpful receptionist. The hotel is old and could use a face lift. However the rooms were clean and the bed was ok. The restaurant was very good with friendly staff. One could tell this hotel was used a lot by bus tours and was setup to handle large groups. One of the best features of the hotel was its location. It is close to the seaside town of Teignmouth about a 20 min drive along a narrow scenic road to the coast. Highly recommend spending a day there if you have the time.

  • 3
    « Chilling Weekend »

    Stayed here once before and thought it was okay. Only stayed this time as hotels were very full in other locations close to Torquay. Room was lovely, on the second floor, with balcony with stunning views of the estuary.Dressing gowns and slippers were provided and on the day of arrival the towels had been arranged into swans which was a nice touch. Room was very very hot though. The towel rail in the bathroom is permanently on which I'm sure is lovely in the winter but not this time of year. They had some very trendy cups and saucers in the room which I'm sure they thought were a good idea but they were square!! Not the easiest cup I have ever drunk tea out of, no matter how hard I tried most of it ended up in my lap. May be an idea to stick to round. The breakfast in the hotel is adequate but think a hot/cold breakfast buffet would be more economical and simpler and take the stress away from the staff who were serving. The food in the pub is also okay but the service is awful. Tables are not cleared away quick enough and are very sticky to touch. The staff could also do with some training in customer service as they fail miserably. We did use the pool/spa but don't like this one very much as both the sauna and steam rooms are single sex only and situated in the relative changing rooms. Bit strange if you go away as a couple and want to use the facilities together. The hotel is an ideal base to visit the various different areas surrounding it, Torquay, Teignmouth etc. All in all the hotel was okay as a base but it could do with a little tlc as parts of it are quite tired. The outside areas could also do with tidying up, some of the pots on the patio were actually either empty of the plants in them were dead, not a good look. Surely they should all be filled by now ready for the summer months ahead. This hotel has stunning views and really should make more of an effort inside the hotel and with their staff as it could be stunning.

    2
    « Not the best customer service... »

    After having looked online my friend and I decided to visit the Passage House Hotel to make use of their spa facilities as it is advertised online for non residents to use. I am not one to ever write a poor review as coming from a hospitality background I know that it can be damaging for a business however I was so deeply unimpressed and so disappointed by the level of service I received from the "reception team" we decided to give the passage house a miss! I arrived and went over to the reception desk, well you would have thought I had just spat on the desk rather than ask a polite enquiry by the way the receptionist glared back at me! Not a smile not a hello nothing! I was then told by another very unpleasant receptionist that the only way we could use the spa and pool facilities was if we dipped and dined for £10.00. I was more than happy to pay that to use the facilities and we had already decided that we would have a spot lunch there anyway so I agreed and asked if I could take a seat and wait for my friend. After taking a seat and purchasing a sparkling water while I waited I sat and felt so annoyed and unwelcome when my friend eventually arrived we decided to give the passage house a miss and take our business elsewhere. It's a shame because like I said having to have lunch at the hotel after we had swam was no problem for us at all it is a stunning location and the menu looked great online! However after the welcome I received and the service behind the reception desk there was absolutely no way I was going to spend my money there. After reading a couple of other reviews I can see that they may have an issue with staff who clearly don't want to be there and are not afraid of showing it! I certainly got that impression while visiting, I know that first impressions really do count and when you are the face of an establishment you should always make a customer feel welcome! Whether that's someone who is staying for a week or someone who will be there for a few hours it all counts and I think some customer service training is much needed at the Passage House Hotel and I certainly won't be recommending any friends, family or collogues to pay a visit.

    5
    « Very nice place to stay »

    I only managed to enjoy the room but for the money I paid I was extremely happy !! it was lovley and cheaper than the premier inn + loads better !! The view is amazing and hope to visit again soon try out the rest of the facilities.

    2
    « Comedy Lunch »

    Went for a spot of lunch 6.6.16......was like being caught in the cast of a Carry On Film Set! Greeted by 2 Miserable bar staff who looked like they really wanted to be somewhere else. ordered drinks and 1 x Beef & 1 x Ham Sanwich with dressing, what could be easier? waited for approx 3/4 hour, then was awakened by a waitress screaming "Table 64", we were 54. Table 64 started eating their offering.....we waited another 10 minutes and were then served some sandwiches that looked like an Egyptians Sandle and side salad that looked like it had been cooked!! we proceeded to explain that the food we had been given was not as ordered and we realised that Table 64 were munching through ours. they satff said they would sort it.......15 mins later an embarrassed waitress then came out and asked us for our order again sa they had forgot what we wanted!! we made our excuses and left we a full refund. however the Staff member was most insistent that we put this review on Trip Advisor so the bosses and management could read this as this was happening time and again. overall dirty premises, tired décor, some very uninterested staff (some were nice). as locals we were very alarmed at what was a go to destination locally is being run into the ground by lack of investment. if you want to go to a hotel near the river for a meal and drink, look no further than the Coombe Cellars Inn across on the other bank.......you wont be disappointed.

    5
    « Our Daughter Wedding »

    What an amazing place, the venue, the food, the service, the staff we couldn't fault a thing, they were so professional, Chelsea was amazing she was non stop from Friday night went we set up the room, all day and night Saturday and back again on Sunday morning. It made our Daughter and now son in laws day perfect. We would recommend anyone to have a wedding there. The hotel is lovely the rooms were spotless. Thank you so much to all the team.

    2
    « Ignored to mention »

    As with any hotel i review, it's based on a nights sleep, as this affects next day holiday or next days work. While the website and other reviews mention the nearby river and views you can pay for, what they failed to mentioned if you don't have one of these rooms, is that you can get the room that is literally 20 meters from a dual carriage way. So after a 4 hr drive, and arriving at 1-30am, very tired, I endured 18 Wheelers and cars for the remainder of the morning till I left. Unfortunately this isn't where my bad experience ended. The bed was exceptionally old and worn, so much to the point , that where it wasn't used in the middle and worn on the side you felt like you were sleeping on a slope and rolling to the one side. As others have mentioned, everything is very dated. The bathroom however , had at some point recently had a makeover, which was good, but lack of attention to some minor points, highligthed laziness. example, the silicon around the 3 edges was only done on 2 and the old silicon still in place. same for the sink, just not finished on edge, exceptionally minor, just makes you wonder why... on a positive note despite the old state of everything cleaning staff kept it clean as best they could. Breakfast, cheap cheerful, fry up, not much to say here. Table I had first seat was broken, and the table was covered in sugar ??? guess as the them for my stay went this was expected. On leaving I was asked about my stay and highlighted not great due to noise etc, response , "oh....... have a nice day" . no apologies, nothing , so I guess this was a common complaint front desk staff were used... Despite all the previous good ratings which I used, hopefully this gives a better reflection of the true hotel... wouldn't recommend nor ever stay there again. o

    4
    « Lovely views from hotel rooms »

    Stayed overnight at Passage House Hotel due to business and spent a pleasant evening watching the swans and egrets on the river from the room. Room was slightly warm but hotel had thought of this by providing a fan in the room. Room service was excellent.

    4
    « Hidden Gem »

    We stayed here a few nights on a short tour of east Devon. It is a little hard to find as is tucked away down a lane that looks less and less likely to be the right road as you go along but once there we were greeted by very friendly and accommodating staff. The room was in the Lodge part of the building and was very nice, a good size, clean and warm. The bed was comfy and the bathroom modern. The food was very enjoyable (we had dinner and breakfast x 2) and found it good quality and value. If you like fish would recommend the poached haddock or kippers for breakfast .

    3
    « Wedding Reception with Great Views »

    We were part of the wedding guests so events were driven by the wedding. Waiters and waitresses very efficient. 3 course meal, where hot food was hot and we all had enough to eat (main was chicken, mashed potato, 3 veg). Best bit are the views from hotel and the opportunities for photos.

    4
    « Lovely Staff and good restaurant »

    Stayed for business as needed somewhere to stay close to Teignmouth, the staff were always willing to help and had a few meals in the restaurant which were lovely. Also went to the pub most evenings which had great food and a nice atmosphere :) would definitely come and stay again.

  • 3
    « I just cannot stand being ripped off..... »

    I arrived late in Newton Abbot for compassionate reasons...the restaurant I ate at arranged a room for me at this Inn. They said it was the last room...always the last room!! Never only two or three rooms left...just the last room. What do you do...you take it at the inflated price of £114.00 'without breakfast!' Of course without breakfast, it's NEVER included. So a taxi gets me there I ask again ...last room? they offer me no other...the room is a double with single beds... and wifi is available and so I log on. Strange, the same hotel is still offering rooms at 68 Euros for the night. Luxury, standard etc. and so I attempt to make a reservation... all systems go! room is available at round £80-85.00 So tell me again....why the last room and why the inflated price. Are you that good that you can float the prices as you want to? I will never attempt to stay there nor will I ever recommend it...

    5
    « Great night great morning »

    From the towelling swans to the fantastic view of the estuary this is a place of quality service and pure relaxation. The reasonably priced bar menu offers light evening meals to a good standard or the restaurant menu provides a range for entertaining. 5 stars for everything. Faultless!

    5
    « Yet another great stay! »

    Second time of visiting and very happy. Coming back next week for seven days. Looking forward to seeing all the friendly helpful staff again. This time its a solo business trip but know I will be made to feel welcome. Chose Passage House Hotel even though it's 40 mins away ftom course because it's so friendly and comfortable

    4
    « One night stay on way to Funeral »

    Lovely location up a little road (signposted). We were in the North Lodge rooms ok but with a little bit of room noise. There is a nice pub overlooking the river and the view at breakfast was excellent as was breakfast cooked fresh. For most people not a factor but close to Torquay Crematorium

    4
    « Great Location »

    The Passage House is set near a nature reserve, but is very convenient to reach from the main road. A great location in good weather. I haven't eaten there, but the accommodation represents good value, and the staff are cheerful and efficient

    4
    « A nice xmas break »

    The family and I booked two appartments together. They were very nice and comfortable. The appartment had seperate bedrooms and a lovely balacony. There is a pub on site which is nice and it very central by car. We stay over xmas and the hotel was very quiet. The weather was shocking but the children where kept busy with swimimng and a games room. I would recomend it for a base but you do need to drive to get anywhere

    5
    « Fabulous hotel & location »

    We have stayed here several times now and love it. The location and view are amazing & the hotel has such a relaxing atmosphere. The sunny conservatory & terrace area are lovely. A perfect base for exploring Devon. Staff are excellent, very friendly and helpful. We stayed in the main hotel, where the rooms are spacious & beds are large & comfy - bathrooms are clean & fresh, if a little dated. Would recommend paying the extra for a river view room. If I had to be picky, the pillows are rather hard & it would be nice to have toiletries, rather than the soap dispenser over the bath. I enjoyed the pool, gym & sauna. Everything very clean & well maintained. Showers good. We didn't have breakfast but had lunch & supper in the bar - delicious food & very quick service! On the second night we ate in the pub - which has a nice atmosphere & well cooked pub grub. Looking forward to our next visit!

    5
    « Great views »

    This hotel is at a great location over looking the river and close to Newton Abbott. Very nice clean hotel with great lodge rooms all with a river view and balcony. There is a lovely walk along side the river which will get you into the town centre within 20 mins. We always stay at this hotel when we go to Newton Abbott.

    2
    « Disappointed »

    This is our 5th annual visit to this hotel where we meet up with friends and we are extremely disappointed with the deterioration not only of the hotel but the attitude of some of the staff. We can only reiterate what a previous reviewer mentioned that this is now the worst hotel we have stayed in. The odour from the sewage works across the estuary are very unpleasant if the wind is in the wrong direction. The rooms for some reason are exceptionally hot, making it uncomfortable to sleep even opening the windows doesn't help as you then have traffic noise from the by-pass & intercity trains zooming past. The breakfast was very inferior with us being hassled to order before we had a chance to read the menu - and we weren't late 9am - our first morning, 2nd morning we specifically requested toast with our breakfast order so that it wasn't cold after we had eaten our cereal, but the empty plates and glasses were not removed the whole time despite staff continually passing our table, necessitating us to remove used plates, glasses, & cutlery to an empty table. Obviously the hotel hasn't been moved since our last visit, but it is amazing the things you overlook when you treated with courtesy, respect and a happy face, not the unsmiling cold reception we received when as a rewards card holder, having phoned prior to my stay to request early check-in & room upgrade, I was advised that the room upgrade would possibly be available at check in, to be told at reception that my card no longer qualified for complimentary room upgrades. I would further add that having stayed in Best Western Hotels both here and abroad it is not unusual to be greeted by name and even offered the same room even after a gap of 3 years. If this had happened at your hotel you would have discovered that despite a nice stay last year there was a major problem with my bill at check out and for a week afterwards which your customer service representative Carly had to resolve. In these circumstances I feel sure it would have been in your best interests to 'go that extra mile' to ensure our continued return and goodwill. I would end by saying that due to our experience this year my husband and I and our friends are reviewing our plans for next year and any interim visits we might have planned.

    5
    « A lovely surprise »

    When we finally found the passage hotel, the sight that greeted us was the River Teign at quite a wide part of the river. There was a walk that could have taken us to Dartmoor, but we did not do because poor weather. The staff at Passage house are well trained - you could tell that but also all were very friendly & helpful. This hotel is a good classy base for visiting & seeing lovely DEVON. We'll be back

  • 4
    « Wedding reception »

    My husband and I was staying here for 3 nights,while attending a family wedding reception at hotel. We loved it.clean,good facilities,friendly helpful staff.good breakfast.will go back.drink a bit pricey.pub at the back of hotel is also a nice friendly place to chill out. Harper's from scotland

    5
    « A good base »

    Great staff, lovely rooms, very clean and tidy. Got a deal off of Groupon to stay 2 nights and was very impressed. Only really used the hotel as a base for doing other things like Torbay, Paignton Zoo etc.. but was extremely impressed with the room and value for money from the deal. Was able to use the indoor pool, steam and sauna rooms for no other charge other than £1 for a towel.

    4
    « Very enjoyable stay »

    A group of three of us stayed for three nights from 1 - 4 April on a b&b basis. We were based across from the main building. The rooms were very comfortable and clean. The staff were all pleasant and friendly and nothing was too much trouble. There was a good choice of breakfast which was nicely cooked and promptly served. We would definitely stay there again when we visit Devon. Really enjoyed our stay.

    5
    « Fantastic mini break »

    The hotel is ideally situated to explore the wonderful area of South Devon. The hotel is very welcoming with friendly staff and the room was spacious with exceptional cleanliness and tidiness throughout. We sat outside the Inn in the April sunshine and took in the amazing views across the estuary. I would definitely recommend this hotel for anyone looking to enjoy the sites of Devon with the welcome of a great hotel at the end of each day.

    4
    « Good value, if a little remote... »

    A rainy Saturday in February in South Devon is not everyone's idea of fun, but I had my reasons to be there. Like a few previous reviewers, my wife and I were in the lodge, over the road from the main hotel itself. This meant that we did not get the benefit of a river view and if we had decided to use the pool and gym we would have had to walk the couple of minutes over to the main complex (in the rain). That said, the room was both clean and nicely presented with a large size bath and at the price we paid for it, approximately £50, I certainly couldn't complain. We stayed just one night, so only had one experience of the breakfast there. Unlike many hotels the hot breakfast had to be ordered at the table rather than being a buffet. I overheard another couple suggesting that it wasn't as good as the previous morning but I actually thought that it was ok. Admittedly the bacon and the sausage were not of the highest quality but my wife's poached haddock was, according to her, excellent. Overall, for the price I thought that it was good value although if you don't drive and/or want to have a drink in the town etc you do need to remember to factor in a £7 or so taxi ride into Newton Abbot itself.

    5
    « Easter in Kingsteignton. »

    The Passage House Hotel is an excellent base for exploring South Devon, with easy access to Dartmoor and the coast. It is a very welcoming and first class hotel. Nothing is ever too much trouble for the staff. There is also a lovely swimming pool, which the children really enjoyed. We had an apartment with stunning views over the River Teign. I highly recommend this hotel.

    4
    « Two night stay »

    We stayed here for two nights over the bank holiday we had a room in the north lodge which is separate from the hotel it was a nice clean room and comfortable wifi didn't work in the lodge and there was a wedding on the Monday which meant you had to sit in the lobby with your drinks the pool facilities were good nice and relaxing after our journey down . There is a separate pub which is own by the hotel but the bar man was very rude so we chose not to use it again on second night .Only thing we found was you had to go on the car were ever you went as it was a bit out of the way . Breakfast was good with a good choice and very accommodating to go off menu staff at hotel were excellent .

    4
    « stopover at kingsteignton »

    I stayed at the hotel for one night on a trip to a 60th birthday event. I chose the hotel because it had a swimming pool which was great after a long drive from London. room was clean and tidy and had a double and single bed. Bed was reallly comfortable. My room was also quiet . the hotel is located on the estaury and had a old inn next door which I used for an early evening meal. the restuarent in the gotel seemd fine but I wanted to eat at 6 pm and the restuarant didn't open till 7pm. Had breakfast in the hotel which was good. Altogether, good location by the estuary and a comfortable functional hotel. the hotel had deals for weddings Reception, spa and breakfast staff were all friendly, welcoming and helpful. good location for exploring Devon.

    4
    « Nice and quiet...... »

    Stayed for 2 nights 10/11th March The room was comfortable clean and warm. Bathroom was spotless with plenty of hot water for a nice soak We ate 2 lovely evening meals at the the passage inn which is a 2 minute walk onto a lovely estuary Breakfasts were good and served hot Staff very helpful and friendly Would go again

    3
    « Disappointing »

    The hotel has a very good location down by the river, a main hotel with additional "lodge rooms" I was given a room in the main hotel on the first floor. The room was starting to show its age with worn carpet, a bit threadbare, and in need of "freshening up" Be careful of the tap in the bathroom, if you have just got ready to go out the water splashes you and you get wet, the soap dispensers were a bit industrial and more suitable for a factory. The TV was not good quality and the screen kept going blank, I went down to the reception (as the phone was not working) and was told " oh we have a lot of trouble with our televisions, and maintenance have gone home) I looked on-line (with the free wifi) and found if you warm the back of the TV with a hairdryer it can improve the card for the backlight, and it worked ! I did not sleep well, the bed was not comfortable and the pillow very hard, the road noise from the A380 did not help matters. However, breakfast was good & cooked to order and the staff were lovely.

  • 4
    « Chill out week »

    We had a suite which was clean and had everything we needed. Very central if you wanted to visit local areas. Book in advance if you want to have any treatments as they get very booked up. We would certainly come here again.

    5
    « Excellent Long Weekend »

    Excellent stay here at the Best Western House Hotel, all the staff were exceptional, all are a credit to this hotel. We stayed here for a long weekend on a Groupon deal. Definitely worth the extra to upgrade to a room with an estuary view. We stayed in South Lodge, this is in a seperate annexe to the hotel, with a balcony room, the view was amazing. Waking up to the sound of birds singing and seeing the view was wonderful. Room was very clean, with a huge bed, which was very comfy. Tea and coffee making facilities, iron and ironing board on request. room was serviced every day, anything requested was met with no fuss. We ate at the restaurant two nights and wish we had eaten there all three nights as the food was amazing, three courses for £20.00 as we had booked through Groupon. Plenty of choice and everything delicious. Service was all excellent, any food allergies were duly noted, staff were all very friendy and attentive, a credit to the hotel. We had breakfast every day, full English if desired, or kippers, haddock, scrambled egg, cereals, fruit, yogurt and toast, tea, coffee and fruit juices. Reception also excellent and welcoming. There is also a spa here, with swimming pool, but book in advance if you would like a treatment as I was unable to book one on arrival.

    4
    « Comfortable bed, plenty of space in the room, friendly staff »

    We booked a standard double room in the lodge as part of a special deal. On the booking I mentioned that I was using crutches and asked if there were any disabled facilities. The hotel rang me within the hour and explained that there weren't any showers available in the lodge part of the hotel so they had upgraded me for free to the main hotel close to the reception and all the amenities. They explained that there are showers in the leisure facility area, but I've given a rating of 4 stars as these were only accessible for the ladies down 2 flights of stairs and the showers, although absolutely fine, are in pods that you have to step into, so not very accessible for someone on crutches I'm afraid. Aside from that, this is a very nice hotel and has a lovely outlook onto the estuary; we found all of the staff to be friendly and helpful and the breakfasts we had on both mornings was lovely which we paid an extra £10 each for. It's ideally situated for Newton Abbot town and race course and for exploring south Devon, the new recent improvements to the A38 make getting around the whole area much quicker and easier. We would both happily return to this hotel again, despite my walking difficulties the staff really did endeavour to try and accomodate where they could, which we both really appreciated.

    3
    « Lovely room, OK service and breakfast, »

    The room was clean, comfortable and generally good. Breakfast selection was a bit limited and the service was rushed. I would stay again but go somewhere else for breakfast. There was a beefeater not far away.

    4
    « Very Good »

    This hotel is located just outside Newton Abbot on the banks of the reign estuary. For an extra charge, £15/night, when we were there you can specify a room overlooking the estuary rather than the car park. There are usually some interesting waders for the ornithologists to watch. The room is a good size and spotlessly clean. The beds are on the firm side but comfortable. Tea and coffee is supplied in the room, but only one of the small biscuit packs, fortunately after a small struggle I won and my other half went without ! The bathroom has an over bath shower that has a good water pressure, but it may be difficult to get in and out of if your knees aren't the best. I managed reasonably well. There is a lift, but as we were on the ground floor I didn't have to use it so I don't know if it is wheelchair friendly. The reception staff were welcoming and friendly. The bar is open plan in the reception area and there are comfortable settees and chair to sit in while enjoying a drink. Breakfast was also good, they were happy to modify the menu in any way you wanted. The person who does the poached eggs is a master! We ate in the restaurant just the one night and it was a little disappointing, so after that we ate before returning to the hotel in the evening. There is an old inn just across the road, but not having used it I don't know how good the food is. The Wifi is excellent, not only in the public areas but also in our room. The Carpark is right outside so there is no distance to walk and no steps. We did not use the indoor pool or sauna and gym, because the last time I put my swimsuit on I was told to get off the beach because the tide was waiting to come in... So I cannot comment on them. The hotel was very quiet, so quiet that I even wondered if we were the only guests. The Hotel is close to Dartmoor where there are some stunningly scenic walks if you have the mobility. If not you can still enjoy the ride across the moors and there are numerous pull offs where you can enjoy the views, fresh air and the ponies.

    5
    « lovely place to stay »

    Such a lovely serene place to stay, all the staff are English and very pleasant. My only comment is they should ask when people book if you are disabled in any way as if you are not in the main building it is quite a walk and may have to carry cases etc up 2 flights of stairs.

    4
    « Nice stay »

    Overnight stay.Our upper room had great views. Found the room from the next room a little loud but that was due to the locked connecting door. Not as private as could be. Staff all lovely. All you could need in the spacious room.

    3
    « Nice room service needs work! »

    The room are functional and large. The bar seemed too much trouble for anyone to serve you. The restaurant manager? Was just generally stressed and quite rude when under pressure then wanted to laugh it all off when he was calmer. The other members seem to have the same attitude rubbed of onto them. Standard of food was acceptable. Lovely setting. The pub next door however was a completely different matter.

    5
    « Short break »

    Well run hotel in a beautiful location. The staff were professional and very helpful. Wonderful people who did work behind the scenes preparing the rooms, which were well presented and clean. Loved the early dawn chorus from the estuary..

    5
    « Nice location »

    Had a lovely , relaxing few days here , room was comfortable and clean . Ate in the restaurant which was very nice didn't get chance to try pub food but went for a drink in there and it had a nice atmosphere . Good location with a short drive into Torquay . Used the spa, staff very helpful . Views are lovely , although our room was in the lodge at the back . Would probably request a room in main building if stayed again as the views are beautiful The evening restaurant staff were very friendly and helpful Will definitely return to this hotel

  • 5
    « Beautiful views »

    Stayed here for a few days with friends ...great location, good food and lovely clean rooms. The only criticism is that there is no background music in the lounge or restaurant , it makes it a tad awkward for guests as every one can hear everyone else's conversations.

    4
    « Return visit »

    A return visit to The Passage House. We were going to book with a Groupon voucher but after phoning to see if there was availability for the weekend we wanted and being told there was but with a supplement for a Saturday night stay we decided not to use groupon. Instead we booked via the Passage House web site and got a 3 night stay with breakfast for less than the Groupon voucher. This meant twin beds instead of a double , but for 3 nights that was not an issue...Would we stay again....yes..So convenient for us when visiting family in Teignmouth.

    2
    « Very, very tired »

    We booked using a Groupon voucher. 2 nights plus a glass of Pimms. Having read other reviews, we paid £15 a night extra for an upgraded room with a balcony, facing towards the river. It's over the road in an annex. The room, number 11, was extremely plain. No niceties. No frilly bits that might make it feel homely. The bathroom was nice although the shower curtain should really be changed for a door in 2016! We unpacked and more or less went straight out. Came back late and I'm sure I could smell vomit in our room. Next to the bed. My husband said he couldn't. But he doesn't have a great sense of smell. It was midnight so didn't feel that anything could be done at that time of night. Next morning, I thought perhaps I had imagined it. We went over to the main hotel for breakfast, which I'll come to in a minute, and decided to see how I felt when we returned after our day out. Arrived for breakfast at about 9.15. All the tables were full. There were three couples in front of us. No tables were laid in the empty conservatory bit, which would have alleviated the problem. Finally got a table. Staff that were there were stressed to the max. Toast arrived which we and several others returned as it was slightly warm sliced bread, not toasted at all. The cooked breakfast was rather insipid. The buffet consisted of cereals, two jugs of luke warm milk and a small bowl of fruit. No bread, no croissants, no pastries. Very poor. We did have a sandwich and chips in the conservatory, late afternoon and it was really nice. Well presented and great chips. The pub, in the hotel grounds, serves nice pub food. Good carvery. Friendly helpful staff. Lovely fish. Breakfast the next day was still a very bland buffet, not good enough by a long chalk and I was greeted with a dirty coffee cup plus a very stressed waiter. As for the smell of vomit, again we got back really late and despite me being sure I could smell it, it was too late to do anything about it. We swapped sides of the bed so I couldn't smell it so strongly. We had a great weekend because we had good company and we were not in our rooms that much. Overall, unless I really had to, it's not a hotel I would rush back to.

    4
    « Exceeded expectations; one to return to »

    Yes, the décor is tired but the view is lovely and the staff are extremely friendly and accommodating. We were known by name and always courteously greeted. We used a Groupon deal, upgraded to an estuary room, well worth the extra. We ate in the restaurant on the first night which exceeded expectations. Steaks were good quality and cooked to perfection. A lovely bottle of red too! The second night we ate at the pub which serves good honest pub grub at reasonable prices. We did not part take in the carvery however it looked very busy. The hotel's pool is a reasonable size for a hotel however the jacuzzi is within the pool so no lovely hot bubbly water. The facilities offered are good however did not see the ladies changing rooms as they were closed for repair/refurb. All in all a lovely weekend was had and we would return.

    4
    « Lovely location »

    Half way between Exeter and Torquay, a little haven just off the A38. Overlooks the estuary with superb views. Guests can eat in the restaurant or a little; pub. Staff very helpful and friendly. Super value for money.

    4
    « Lovely Views »

    Went for lunch with friends on a beautiful sunny winter day. Lovely and relaxed in the sun-lounge. We all chose sandwiches or soup which were freshly made to order. The cheese sandwich was a bit boring as the only veggie choice,

    4
    « Nice relaxing stay »

    Spent 3 nights here 20th to 24th Feb . Friendly welcome from reception staff . Paid extra for room over looking the estuary was worth it . Nice quiet room.large king size bed really comfy. Good pillows too.bath room good clean nice hot shower.wifi available through out hotel and even in the pub got a good signal. There was a party on the sat eve ( we were advisesd of this) was advised music would finish at midnight .wasn't too loud in our room anyway but did finish at 12 on the dot !! Stated in room(221) had breakfast in room every morning cost £5 extra but was very good . Full English breakfast sausage egg bacon mushrooms beans n hash brown.toast n jam etc fresh orange juice and large pot coffee. Really easy to order from reception (press 0 on the phone ) arrived within 15 mins and was lovely and hot .checked out the pool etc but didn't use it. Didn't eat at the hotel but many people were eating in.we chose to take short walk next door to the pub.u can order drinks and food at the bar and charge it to ur room just take ur room key and ticket with room number on and show to bar staff.we had the carvery twice and also the fish n chips . Enjoyed both and was very good portions.pub is original old beams open fires real ales.pub is also dog friendly in the bar area.hotel is only 15min drive from peignton seafront great place for kids playgrounds crazy golf pier and nice beach (red sand !)pubs on seafront also kid friendly with large play areas.will definitely return and stay here again x

    3
    « Not Bad. Nice friendly staff and good health club. »

    I got a Groupon deal for two nights and use of the health spa. Our room was facing out towards the estuary, we paid a room upgrade of £15 to get the nice view but it made a big difference, lovely evening sunsets out towards the water! The room was ok, a little tired but typical Travelodge type room with a desk, a sideboard, drawers, shower, bath and limited coffee making supplies. We had a flat screen telly but it only had BBC1 and the remote wouldn't let me etune the channels at all. The worst was the bed, it was extremely saggy and soft. We took it all apart and turned the mattresses around which improved things a little but immediately an odd vomit/sick smell filled the room. It wasn't very nice but we put up with it. I left a note and we told the receptionist who was very apologetic and gave us our room upgrade for free which was a nice gesture. The hotel was a little noisy at times, you could hear kids running around and doors slamming but it wasn't terrible. The health club wasn't bad, it had a small pool with attached jacuzzi, and a small steam and sauna room in the changing rooms.The pool was really clean and relaxing for about 45mins after 5pm, but then it started filling up with little kids and teenagers so we left. Shame really because were were enjoying the adult vibe. I really think that a health 'spa' should prevent little kids from coming in. It's supposed to be a relaxing, peaceful treat but the kids just make it tense and noisy and they don't follow the few rules either. Unfortunately I wasn't very impressed with my breakfast. On the first morning I ordered a croissant and scrambled egg which on the menu was described as 'home-made creamed scrambled eggs' but it was more like egg sand, dry and dehydrated and shaped in a teacup or similar so it turned out in a jelly dome onto my plate. The croissant was a little stale and hadn't been toasted either so it was near impossible to slice it open to put my egg on top. I left half of it and didn't fancy breakfast the second day! My friend had the full English, but she was disappointed too, it was a bit small, greasy and didn't come with beans. The buffet was pretty lame, prunes and cereal but no skimmed milk, no toast, no honey, no BBQ sauce. I'm used to being able to get my own toast and put as much butter and various spreads on but I only came away with a small pot of marmite! Overall I guess you get what you pay for, but we were left feeling a bit depressed by the whole experience and wouldn't go back as a break away, we'd only stay somewhere like this again if it was an emergency or an urgent stopover. Can't really fault the staff who were polite and courteous throughout but wasn't the best spot for a short notice spa break!

    5
    « Good value for money very clean does what says on the tin »

    Rooms a good size and very well laid out. Very friendly staff. Great breakfast. Good value for money. Restaurant was very good. Had a look at the spa facilities which looked good nice pool although we didn't try to.

    4
    « a nice place to stay »

    always a nice place to stay, long or short breaks, comfortable rooms with huge beds, good value for money, pleasant location, staff always helpful. food is consistently good, ideal base for touring south devon. We'll be back!!

  • 5
    « Very good service and ameentities »

    This hotel has very comfortable spacious rooms with views of the river, coupled with an excellent pool and gym. Good service from all the staff, makes an ideal cost effective base for visiting Devon or as a stop over en route to Cornwall.

    5
    « Excellent! »

    Would thoroughly recommend this hotel - lovely room, clean and modern hotel with absolutely stunning views. Professional and attentive staff who go out of their way to help. Plenty of choice for breakfast. Hope to return again!

    3
    « Average Stay »

    Overall the stay was average. The staff were helpful and welcoming. The amenities i.e gym/pool etc could do with an update - we were a bit disappointed that we could share a sauna and steam room together as male and females were separated. Food was average - more on the poor side for me. Rooms were comfortable and clean, but the fan didn't work in the bathroom and TV was pretty temperamental.

    4
    « Really Nice »

    Stayed overnight this week on a business trip this week and was very pleasantly suprised by the passage house hotel. Room is situated right by a river on the outskirts of Newton Abbott in Devon. The road winds a way before you get to the complex. The hotel consists of a main block by reception which comprises rooms, bar, restaurant. There are two further blocks of rooms over the road, and i stayed in one of these. The room was excellent - spacious and comfortable and immaculately cleaned. Down by the river there is a carvery pub owned by the hotel and that is where i dined and £9 for the carvery was good value. Breakfast the next morning in the main restuarant was also good. I gather there is a pool/fitness area, but i did not visit these. I could easy revisit for leisure purposes. Please see picture taken first thing in the morning of the sun coming up over the river.

    3
    « Disappointing for Best Western »

    Room was clean but basic, leaflet in room claims free hi speed wifi, it was free but definitely not hi speed. Lighting overpowering, with no bedside lighting except recessed ceiling lights. On the plus side it has a comfy big bed, ample sockets, and a spacious bathroom.

    3
    « lodge rooms closed after booking »

    We booked this hotel last august with some friends as we had stayed there previously, we requested the South Lodge rooms on the upper level, as they had and estuary view and balconies, at £15 a night extra ,however 10 days before we were due to arrive we were informed that the lodge rooms would be closed for refurbishment, we were offered rooms in the main hotel with estuary views but no balcony at the cost of £15 a night the same cost as in the south lodge, we feel as though we should of been offered the rooms in the main building which had views and a balcony at the rate of £15 a night as this would of been on a like foe like basis to the South Lodge, we feel the hotel did not do enough due to the short notice of the refurb

    1
    « Bad experience at hotel followed by bad customer service follow up »

    We booked a triple room for 2 adults and 1 child, on arrival there was rubbish overflowing in the bins and food wrappers in the bathroom. The room was dull, dingy and cold. The "swan" of towels consisted of just 2, and only 2 mugs and no toilet roll. We found housekeeping for more supplies. The hot water tap came off in our hands so we were unable to use the bath/shower. We reported to reception who tried to fix themselves but were unable to, we were told we couldnt move rooms as there wasnt any others available, however could use another rooms bathroom the next morning. Not really acceptable to have to go round the hotel in your PJ's! On check out we were told we couldnt get a refund as we had booked and paid direct with best western, and to contact Carly Warren who would be able to sort. So after emailing Carly and subsequently speaking with her I was just told I was rude to her, lying about the tap not working, and lying that I had been offered another room to move to that we rejected...really! Would not recommend and would hope that as well as spending some money on a refurb they send their staff on customer service training!

    4
    « great break »

    came down with friends for a short break on a groupon deal. we were made very welcome and shown to our spacious well equipped room. very pleased. am writing this report using the free, easily accessible wifi.

    5
    « great night..great price »

    Just needed a quick getaway...so found this on booking.com for £44 for the night..good choice. Very welcoming check in and was told could make full use of health suite/swimming pool which was an added bonus. Clean, warm room, lovely soft towels and huge comfortable bed, free WiFi, tea/coffee facilities. Didn't have breakfast so can't comment on this..would definitely recommend

    5
    « Short stay with friends »

    Hotel was very clean and the staff were very helpful on arrival. We were made very welcome, even that we booked using a groupon deal made no difference, staff were very friendly and attentive. Breakfast and dinner were excellent also having a pot of tea in the conservatory on a rainy afternoon was relaxing, watching the wildlife in the estuary. Such a lovely spot to have a relaxing hotel with no loud music or traffic noise.

  • 2
    « Needs a little TLC »

    When I arrived at this hotel it was late at night, it's not easy to find as up country lanes.. When I arrived I checked in and given my room.. I never got told where the restaurant was or where breakfast was served.. So I asked, to my dismay the booking that they had received was for room only yet I had proof I had booked B&B.. That put things on a down hill slope from there.. I got to the lift to see it was out of order, when there's only one lift, I had to drag my heavy suitcase upstairs.. The room was basic, but I was greeted by a towel swan.. Bed was comfortable and the room remote tut has to be turned up.. In fact it was freezing.. With the hotel being late and in the middle of nowhere, I didn't get chance to have a evening meal.. The bathroom, hummm, clean would help and a refurb, odd tiles mildew and towels that hardly cover a stitch.. At 8:30 when I was ready for work, I got a phone call from reception saying that breakfast was included.. This was a bonus as I didn't think I was going to get any.. The downside having breakfast that I didn't think I was going to have made me late for work.. Breakfast, was 1 bacon, chipolata sausage, grilled tomatoe, egg and that was it... To give credit to the reception staff they did try and resolve and rectify the breakfast booking issue, they also were trying to get the IT error fixed.. At least something came good out of it.. Would I stay here again... No definitely not...

    1
    « In desperate need of refurbishment »

    On the positive side, the hotel's quiet, riverside location is lovely. The Pub restaurant food is good, the staff were friendly. Otherwise, it is a great shame the hotel is not up to the potential it could have. Dingy, outdated decor (dark purple walls and floors - frankly depressing!). The room was not very clean and we had to ask continually for basic amenities the housekeeping staff had forgotten (towels, bathmat etc.) Several requests to fix the bathroom extractor fan led us to conclude that it was probably not connected and therefore deemed unnecessary despite the absence of a window. Dirty windows in the dining room spoiled what should have been a great view over the estuary. Very poor buffet breakfast selection with good cooked breakfast one day and greasy and terrible the next two mornings. Short staff caused long waits for service at the reception both on check in and other occasions, and poor training didn't help. (An issue with our bill on checkout at 11 am apparently couldn't be dealt with until 3pm when the supervisor started work!) No towels at the pool, nobody to ask (I was later told I should have paid a pound for one at the reception but wasn't informed on check in ? a ludicrous system in any case. Increase the room rate by a pound, it would be easier as hotel guests typically don't take their own towels when they travel). We would not recommend this hotel.

    4
    « Pleasant surprise »

    My family and I often visit Devon to see my elderly aunt and usually stay in a suite at the Grande hotel in Torquay . This doesn't come cheap but we like the location and the outside pool but seeing as this was a winter visit we decided on a change. We found a great cheap deal at The Passage house hotel and as it was only for 2 nights thought we would just take a chance although we didn't have high expectations. How wrong we were, the location is beautiful right on the river And right next to a cosy pub in which we did have a drink and were made to feel very welcome by the staff. The hotel has rooms in the main building but also in lodges across the way. We were in the lodge and the rooms were a pleasant surprise, large and airy and able to open the windows with a lovely view of the river. We also had a large bathroom and an area to dry your hair and do your make up (ladies only obviously). The only bad thing for me was my bed which was full of springs but I think I was just unlucky as the other 3 travellers didn't have a problem. The staff were friendly and it was no problem to provide more tea and coffee and also welcomed us looking at all the facilities in the main hotel. This is a great base to explore Devon and if you just want to relax you need go no further than the pub or the hotel itself . We all had a great weekend and would definitely return .

    4
    « Overall pleasantly surprised. »

    Booked a deluxe double room last minute. Overall exceeded expectations. Beautiful clean and spacious room with fantastic views over the estuary to watch the bird life. Double bed is two twins put together though but not too much of an issue. Food in restaurant was very good with a varied menu. Most members of staff were very polite although one of the waiters was a little gruff! Pool facilities quite good but not massively warm. Massage was excellent though. Only main downside was loud music coming from a function room until 11.35pm. Not great for a relaxing night. However the stay overall did exceed expectations.

    2
    « Shabby »

    Stayed for two nights at this unpleasant hotel. Received very poor service from the bar and reception staff. The "you're an inconvenience" type attitude prevailed on each encounter. Changed room because bathroom was unpleasant - tired and grubby. See pics. Refurbished room was better but it's a hotel with no life or soul. Would not recommend to anyone.

    3
    « Disappointing, could do much better »

    This hotel bases its desireability on the fact it overlooks the river Teign estuary. And yet, on a night when even the staff said it was a 'slow' night, and that I am a BW rewards customer, I was offered only a standard room at a non-discounted rate overlooking the railway line (not the river) - which woke me up at 05:43am when a very noisy diesel train roared past some 40 feet away. Try to avoid rooms 202 - 214 - they face the rail line. The hotel also is starting to look a bit 'tired'; Bulbs blown, stained ceiling above the pool, dated decor and bathroom fittings, bare minimum welcome tray, etc

    4
    « Good staff »

    The double beds are two singles pushed together but that gives you plenty of space although we found them a little too firm for us. The hotel is built in three separate blocks so you may have to encounter the weather as you move from one to another to use the facilities. The breakfasts are quite good and the leisure centre is adequate. Staff are the best feature of the hotel because they always seem happy to help. Cleanliness of rooms is adequate but not brilliant.

    2
    « not up to scratch »

    two night stay, room was in south lodge. Room was ok but double bed was 2 singles pushed together, very soft and uncomfortable, sheets didn't fit so came loose. bathroom extractor either wasn't working or was so bunged up with dirt that it couldn't work. breakfast was in main building so got wet as didn't have brolly. wifi according to the welcome pack requires a passcode from reception so walked back over (in the rain) only to be told you could just log in! in the summer I expect this would be a very attractive place.

    5
    « Great hotel »

    Stayed 21st, 22nd January The hotel is in a lovely position overlooking the estuary, room was spotlessly clean and warm. We ate in the hotel restaurant the first night, the food was excellent and waiters very friendly, breakfast also was great. The second night we visited the attached pub and we're lucky enough to catch a live band who were really good, there was a carvery on and again this was great . Another bonus was the pool, gym, steam and sauna--lovely on a cold day. Reception and housekeeping staff were very friendly and helpful, we managed to leave a handbag behind but I phoned them up and no problems they said they will post it on. Would recommend this hotel and will be back again soon.

    3
    « Tired hotel - but great staff »

    Stayed for one night recently and found the staff to be lovely but the hotel room a bit tired. My room was freezing on arrival - coridoor to the room super-toasty but it was like opening the door to a fridge. Slept in my T-shirt ! A friendly breakfast and was then on my way. Posted a few pictures..........

  • 3
    « Perfectly fine stay. »

    We stayed in the south lodge with a balcony and view of the river for 5 nights over New Year's while visiting family in the area. No problem with the room. Clean and large. We did not do the breakfast package and were happy with that since I don't think we would have enjoyed walking outside (in the rain for the most part ...) to get breakfast. However we did enjoy that we could walk down to the pub for a drink or meal in the evening. Easy free parking.

    4
    « Very welcoming »

    Lovely hidden gem with friendly and welcoming service, brilliant location, a lovely and relaxing break and one that we definitely intend to repeat soon. Spacious comfortable rooms and excellent service

    4
    « Andover bill »

    Over all experience was very good. Very pleasant appearance of the reception and corridors. Rooms were very well presented. The only down side was the mould on the bathroom ceiling tiles, most probably cause by the ventilation fan not working. Breakfast was good value and at this time of year cooked while you wait and not served as a buffet.

    5
    « Excellent stay in an Interesting Location »

    Stayed Friday and Saturday nights in early Jan on an online deal at an excellent price. We would however still have been happy at the typical prices being quoted online. We had a standard room overlooking the front entrance car park. No river views therefore, but a nice, bright, large room nevertheless. The river alongside is a marshy section at the Newton Abbott end of the Teign estuary with plenty of birds to be seen. The A380 crosses the river on a viaduct nearby but didn't find that a problem. Good quality freshly cooked breakfast served in a very nice dining area within the hotel itself. Panoramic views of the river from conservatory frontage with sofas etc. alongside, and plenty of outdoor seating for use on nice days too. If you're using a satnav, I would suggest entering Hackney Lane rather than using the postcode. The approach via Hackney Lane itself isn't pretty, but don't be put off. Don't know if the pub alongside of the same name is directly related, but I wouldn't be rating that very highly. The hotel bar is much nicer.

    5
    « Really rather good »

    We had booked a four night break at Twixmas in Devon - Two nights here followed by two nights in the Imperial in Torquay and to be honest we were expecting the Imperial stay to be the superior - It was not Firstly this break was a bargain at £79 for both of us for 2 nights on Secret Escapes and that was for Boxing day and the following night. The room was great and we had a river view across the car park. The bedroom was lovely and the beds are huge - Very comfortable and the bathrooms were great and shower worked well. No fridge or Safe in these rooms but Tea and Coffee and biscuits and a hairdryer - The only niggle was the lack of electric sockets - Only one by the TV nothing by the bed so bring an extension lead if you like to recline on the bed and work. Breakfast was brilliant - really impressed - NO HOT BUFFET ! You help yourself to Fruit, Cereal and Juices and the waiters take orders for Hot drinks, toast and cooked breakfast - you can choose what you want including Fish and its brought to your table - What a lovely idea and it was all hot and served with a smile The view from the dining room is amazing and there is an outside area which must be lovely in the summer. There is a pub across the car park - which is not linked to the Hotel - its a bit shabby and rundown but the food is ok Pros - Loads of parking, huge beds and brilliant breakfast - Staff were lovely especially the waiters on Boxing day - Great views (you can book a river view room with outside space) Rooms have a controllable heater and were quiet. Really central for day trips out (Get the train from Newton Abbot to Exeter and ride the coast along Dawlish) Pub on site Cons - Awful leisure centre! - quite grubby, old and tatty - really odd tatty gym in a corridor which the men walk through to get to their changing room - It is also extremely hot as you enter upstairs and has a water cooler which was completely disgusting with mouldy water (Hope no one uses it) NOTE - This hotel is close to the Main road to Torquay so expect some road noise if you open your window We want to return here - fantastic break If you stay here and love Indian food try NAZ in Newton Abbot - Very good indeed

    4
    « Split site hotel »

    We had a winter saver deal at this hotel which gave us a really good value overnight stay. The bed was quite hard but not too uncomfortable. Good sized room with high ceilings. We stayed in the north lodge. I think the south lodge would have a good view of the river. We did have afternoon tea in the conservatory we were the only ones there and the service was very slow the tea came first a sometime later the scones arrived and eventually crockery. I can't imagine how they manage when they are busy. While we were there we had torrential rain and strong winds, if the weather had been better the hotel would have probably looked better.

    5
    « Very relaxing stay »

    A great hotel. The staff are all very freindly. Nothing seems to be any trouble. The whole hotel was very clean and quite. This hotel is in a great location with lovey river veiws while eating breakfast. Highly recommended.

    5
    « passage house hotel »

    Excellent value for money very clean.Great swimming pool and sauna.Location slightly off the main road so a car is needed would stay again and would recommend to friends and family.The only negative was that the beds were hard

    5
    « Split site hotel »

    We booked here for New Years Eve. We booked 2 rooms under the same name and booking reference, because as a family of 5 we can't fit in one room! When we arrived we were told that one room would be in the main hotel and the other in the adjacent lodge, we were surprised and disappointed to hear this as we had assumed we would be close to each other and had no idea that it was a split site hotel. After some discussion, they were able to allocate us rooms close together. We did appreciate this although had the hotel been full, that might not have been an option. Like others have said the hotel is looking a bit dated in places but I think that is reflected in the price that you pay. The rooms were clean, we made use of the pool and gym and all slept really well in comfortable beds. I am so pleased we were able to sort the room issue as it meant we had a really relaxing and enjoyable break which I don't think would have been the case if we were further apart. We will be back but will phone ahead to ensure we can have suitable rooms for our needs.

    4
    « lovely hotel »

    spent 2 days here. the room was clean ansd spacious the usual tea coffee etc. large bed. we never ate in the hotel. we ate in the pub in the grounds lovely home cooked food. the service was excellent. the hotel is a 5 minute drive from the town lots of shops and eateries .we had breakfast in the weathersoons great value. would recommend this hotel cant wait to return.

  • 5
    « Amazing place to stay »

    Excellent staff, great facilities and a superb place to use as a base for business or a family trip Well stocked bar, wifi on site and even a leisure center with gym, sauna and pool next door makes this a great place to be

    5
    « short trip december 2015 »

    Good hotel ,good location with relaxing views over the river, good staff very smart and helpful,we had a room over looking the river it was veryrelaxing ,the room was very clean and the bed was comfy we would use this hotel again

    4
    « Drink making facilities in the room - what is lacking »

    When using a tea bag a small teapot or mugs to in the room would be most useful. The swan made out of towels in the bedroom on arrival was less useful than the broken toilet seat hinge which fell apart on using. The staff are going for decoration rather than quality.

    4
    « December 19th 2015 stay »

    Great staff and relaxing time, food in restaurant was lovely, recommend the pepper steak, food hygiene rating 5 unlike the pub next door that has a zero rating (bad). Bed comfortable and hotel quiet. Website has poor photos and no menu for the restaurant called 'The Vue' but don't let this put you off, get the best room you can afford- deluxe upwards with estuary view, take your swimwear and enjoy the pool and steam/sauna rooms in the changing rooms( his and hers).

    5
    « Great Hotel »

    This was our second stay at the hotel and as with the previous visit we found the staff to be very pleasant and helpful. A nice array of facilities complimented the stay :-) Would definitely stay again.

    3
    « average »

    in the last month we have been here twice for a christmas meal . for a nice hotel the veg selection is terrible especially if you hate sprouts ! both times you only had a choice of carrots and sprouts ? and if you are drinking here you best take out a loan or ask if there is an uncorking fee on your own bottles as a round of drinks for 6 people was a staggering £40 ! [everyone in our large works group was moaning about that] tho the meal overall was very tasty and the atmosphere was good , disco was rather dated in the music stakes but we did have a wonderful time . toilets are needed in or near the function room as my friend with a weak bladder [ :) ] found you have to hike back to reception for a pee lol

    5
    « Great hotel with pool »

    I stayed here in November with my partner. This was our second visit and it was just as good as our first. The rooms are spacious and very clean, the staff are friendly and breakfast is first class. The hotel is conveniently situated for visiting Torquay, Paignton and Newton Abbott. I am sure we will come back again!

    4
    « A lovely place to be »

    Again, a super stay (and our last Amazon voucher deal... sniff, sniff) marked by a comfortable room in the North Lodge, a pleasant spa, good food, and good service. Amazing to find that the wonderful pictures in the dining rooms are painted with skill by the owner's brother: and that the quietly efficient waitress is a top gymnast.. We enjoyed our stay, the lovely view of the Teign, and the proximity to the M5 which is very useful. With walking boots on, we tramped muddily along the river to Newton Abbot. A lovely refreshing start to the Christmas holidays.

    4
    « Good value for money »

    We enjoyed our stay at the hotel and the Christmas decorations were amazing. The bedroom was large and comfortable although a bit dated. Very quiet, which is a bonus these days for some hotels. Suggest you have a room overlooking the river. The dinner menu was pricey, though tasty. Breakfast was excellent and cooked to order. We enjoyed a carvery at the Passage House Inn next door as well. There are many shopping outlets nearby, and the town of Newton Abbot is worth a visit. An ideal location is you are looking to chill out.

    4
    « Grear value and good for stopovers »

    We stayed at this hotel as a family of three. The room was clean, big enough and pleasantly furnished, and a nice surprise was that the double bed was immensely comfortable. We didn't find the restaurant and bar to be overwhelmingly comfortable or welcoming, and the food and drink was quite pricey, but it was adequate for our needs. We found that the swimming pool was small but clean and good for a splash around with our little boy.

  • 5
    « Lovely room with view of the estuary »

    Stayed for two nights recently with my husband. All the staff were really helpful and friendly. The room was spotless, the bed really comfortable and a lovely view over the estuary. Breakfast was lovely, we didn't eat in the hotel in the evening but did have a carvery in the Passage House Inn next door, which was very tasty. We used the swimming pool. Definitely recommend this hotel and would return.

    4
    « Lovely estuary view location »

    For the money I think the Passage House hotel is great. Ok, it's a bit old fashioned, but it's clean and tidy, and in such a lovely location. We would definitely stay there again when we're in the area.

    4
    « Lovely location, good winter offer, a few niggles »

    I booked a 2 night stay on a winter offer, room only, for my husband's birthday, as we had stayed here before and I paid a little extra for an upgrade to an estuary room The room was spotless, a few niggles though, the worst being that the bathroom light stayed on all night. I reported it the next morning and was told that someone would check it but it stayed on during the second night too My husband told me that the loo seat wouldn't stay up, something I wouldn't have known! I had to phone reception to ask how to work the overbath shower, simple when you know but even the receptionist said it wasn't obvious - perhaps they could put up a sign in the bathroom? I do like a good shower and this one didn't disappoint The bath was very deep and would maybe benefit from a grab rail? We asked the housekeeping staff for "round cups" as stylish square cups and saucers were provided but we couldn't drink without pouring our coffee down our front - I worked out the technique later, sip rather than drink and when you get halfway down pour into your mouth from the corner of the cup! We also asked for a softer pillow as the ones on the bed were very hard so I barely slept on the first night, perhaps there could be a selection in the room rather than having to ask? Reception - and the bar - could benefit from a bell. I went down in the evening on the second night (Friday, about 8pm) and the whole place was deserted. I wandered round reception, the bar and the restaurant and it was like the Marie Celeste, I even sat down for a while - another guest also wanted assistance but we both gave up in the end On the first night we ate in the hotel restaurant, which was deserted save one diner - then a second diner appeared a little later? Staff were very attentive and the food was good, if a little expensive On the second night we ate in the Passage House Inn, a lovely pub in the grounds. We chose the carvery which was superb and better value for money than the hotel - and it was the best gravy I've ever had from a carvery! My husband used the small gym for just a short workout as it only had a few pieces of equipment (he's used to a much larger and well equipped gym) while I tried out the steam room, a wonderful sauna, and had a float in the small pool (the steam room and sauna are in the changing rooms so no mixed steaming or sauna-ing!) All in all a lovely relaxing stay, we shall certainly go back again, even though we only live about 8 miles away!

    5
    « short winter break »

    Hotel situated in a superb position alongside the river Teign. Our room (deluxe) had a south facing balcony over looking the river ( with swans ducks and other wild fowl in close view) Would have been even more enjoyable in the summer.

    5
    « Lovely place »

    We stayed here 3 nights.We didn't have any problem.The hotel staff were very friendly and helpful. The price was little bit expensive. Would come back again. Our room was clean and comfortable. We got the hot water every time.

    5
    « Great hotel »

    Third time we have stopped at this hotel, great location, lovely friendly hotel with good facilities highly recommended, the only downside is the lack of wifi in the rooms, in this day and age this is hard to justify!

    1
    « Not the Best Experience! »

    We stayed for two nights with friends as a party. The hotel looks quite modern and promising, however while the room was satisfactory our meals were a great disappointment, with little choice at breakfast, portions at dinner being mean and poorly cooked. Not an experience to be repeated!

    3
    « Good Hotel but let down by small things »

    We had a short break in this hotel at a good price, but the hotel was let down by a couple of small things. The room was well equipped and had a good view across the Teign estuary. But in the bathroom the only soap available was in the Travelodge style dispensers which are not user friendly. All the other Best Western Hotels I have stayed in have had a real bar of soap and usually shower gel and shampoo, much better. I don't fancy washing my face in dispenser soap. Also the restaurant was rather expensive so we eat out.

    2
    « Super staff, everything else awful »

    This hotel is a time capsule from the 1980s. In some instances it is literally untouched since that aesthetically dubious decade - the bathrooms and washrooms feature coloured suites, fluorescent strip lighting and rickety plumbing. The decor has been refreshed more recently, but not updated: it is resolutely floral and chintzy. The coffee and tea arrive in metal teapots so are cold and stewed within minutes, which particularly for business meetings when you might not get to the coffee straight away is rather unusual these days. Food is mediocre at best and the AV facilities are antiquated. The reason I gave the hotel two stars is the staff: they are the one redeeming feature. Without exception I found them to be friendly, courteous and helpful. Otherwise, I wouldn't touch the place with a barge pole.

    5
    « Lovely hotel »

    Stayed here in October for three nights (Sun - Mon) with my husband. Arrived before checking time so sat in the bar and a few drinks while we waited, we were in the lodges which are separate from the main hotel. The room was lovely and spacious and very clean, maid service every day to clean make the beds and stock up refreshments. The room was equipped with kettle and tea/coffee, hairdryer and free internet is available throughout the hotel, the bed was huge and very comfy and was spotlessly clean throughout.We didn't eat at the hotel but instead ate at the little pub which is within the grounds and allows you to charge drinks and good to your room. The pub has a carvery but we ate from the main menu which was lovely, went here every night for a few drinks its right on the estuary and the staff are lovely wd recommend it if you stay at the hotel. Over all we had a lovely few days, maybe this is because we left the kids with nan and grandad lol We would highly recommend the hotel if you are staying in Devon.

  • 3
    « Amazing Staff- But a Bit Tired Around the Edges »

    This is a reasonable hotel. I stayed there for 3 nights for work in November 2015. I booked an executive double room which was on the third floor with a balcony and great view over the estuary. It was a very pleasant room- a good size and well equipped. The sound insulation wasn't great and I heard more than I would have wished to hear through the wall from the couple next door! I had several bar meals which were all pretty good. The seafood salad was excellent! Breakfast I thought was a bit spartan. I certainly didn't go hungry but there wasn't very much continental choice. My biggest negative would be the quality of the leisure area which is in serious need of a makeover throughout. The gym is little more than a corridor and the pool an odd shape making any serious swimming tricky. Overall though the staff were wonderful- friendly, warm, engaging etc. I would and probably will stay there again.

    4
    « Good hotel »

    Very good hotel with lots of parking and rooms. Nice pub next door with Otter Ale on tap and a very comfortable setting. Great sunrise in the morning looking down the River Teign. Will definitely stay there again if I'm in the area.

    4
    « Great ! »

    Stayed for 2 nights in November on an Amazon deal. The location is superb, and we hope to return in the summer to take advantage of the riverside setting. We were a little concerned when told our accommodation was in the South Lodge, but we need not have been. In fact we enjoyed the seclusion and views through the window. The quality of the room, the bed and facilities was very good. Admittedly it did not rain, but if it had we could always use the car as there was plenty of parking space. Our only gripe was the restaurant menu which could be more varied day to day. Consequently we ate in the inn the second night and had a splendid carvery. Excellent variety of breakfast food and service.

    4
    « Passage house hotel »

    good breakfast, gym and pool facilities good though snug! when the weather is bad it is lovely to have a workout in the gym and relax in the pool. overall a very good stay for an anniversary, with the plus that there is a real ale pub immediately within the hotel grounds that serves satisfying pub meals and carvery.

    2
    « Not so good »

    Returned here recently for a group meal. Last year it was splendid bit this year standards have dropped. Table didn't look quite as nice, service was slow with some veggies coming out after people had finished their main courses. Food a bit cool and unfortunately a gluten free meal was not free of gluten and caused one lady to be ill. The loos were in a bit of a state with taps coming off in people's hands and loos flushing over the floor. Such a shame but a touch of Fawlty Towers I sorry to say. Could do better.

    2
    « Get your restaurant service sorted and your other problems will sort themselves out »

    Second time here, mainly because other options in Newton Abbot are few and far between. As with our first time, this was a mediocre experience that just needs a firmer hand to manage things more and you'd see improvements coming in next to no time

    5
    « Excellent location. »

    A quiet location with a difference yet a lively atmosphere and friendly staff. An excellent centre from which to tour South Devon. A choice of two restaurants on site. Walks from the grounds. Good views from the hotel and outdoor seating areas. Great for birdwatching.

    5
    « Lovely Hotel »

    My wife and i stayed at this hotel from Friday to Sunday,but our room was in an annex.So we had to put our coats on to go to breakfast in the rain on Saturday morning so that did not help.I had a full English breakfast and glad i did as it was perfect.After going to my sisters 90th birthday party we got back to find the maid had been in the room but forgot to replace the towels or the tea and coffee making facilities.So at 23- 30 hrs i had to go to reception in the rain to get more.This was a bad slip up.

    2
    « So disappointed »

    my family has always held this hotel in high regard. On a visit from the U.S. We stayed for two nights. What a disappointment . Upon arrival waited about 10 minutes while receptionist finished her phone call. Not even a greeting.The room was shabby, bed poorly made, sheets not even covering matress. Public rooms ok. Arrives for breakfast at 8. Buffet table had cereal spilled all over and the dregs of canned fruit in bowls. Ordered scrambled eggs two unappetizing mounds arrived on a plate. Asked for the croissants to be warmed, came back burned. Asked for a news paper, none available. It appears that this hotel does not value its regular guests and has become a catering hall for coach trips. We were pushed aside in order to accommodate a large coach trip. Other guests commented on this problem and the lack of service that it caused. Suggest that you address this situation in the near future. We spent This past October visiting the country of my birth and this was the only poor hotel experience.

    4
    « enjoyable weekend »

    thoroughly enjoyed the weekend stay plenty to do and see in the area hotel location was ideal right on the estuary very quiet and peaceful my room was in the south lodge nice balcony to sit out on staff were friendly and helpful breakfast in the hotel was good and filling food in the pub was nice i could have found better and cheaper if i wanted to journey out but i was quite hqppy to spend the evening in the pub both nights and just walk to my room afterwards

  • 5
    « Autumn Holiday »

    we enjoyed a very good holiday; the staff were friendly and obliging and looked after us very well. The food was very good; the restaurant staff most helpful. We enjoyed our breakfast and evening meals immensely. Our room was well appointed with a lovely view of the river estuary.

    4
    « Visit number three »

    Love this Hotel, I am nostalgic for the strange smell on the first floor hallway, love the privacy and anonymity. It is a place where nobody bothers you and fellow guests tend not to mingle. Breakfast is good and the rooms are clean but the place must be due a makeover and the plants in the public rooms are desperate for watering which is annoying. The view from the rear of the Hotel is breathtaking and it is a quiet retreat. We have made three visits here so far and that should indicate how favourably we rate this place, except for the strange smell of course.

    5
    « PASSAGE HOTEL- GREAT »

    We use this hotel every eight weeks or so . The staff are always excellent.so friendly and helpful no matter how busy they are.. The food is very good and the rooms clean and comfortable, It is in a good area . .

    4
    « A very good and excellent value for money hotel »

    My wife and I stayed for two nights and were very satisfied with the hotel and the quality of service. A good location just outside of Newton Abbot overlooking a river estuary. Very friendly and helpful staff. We shall return without any doubt.

    5
    « Fantastic Weekend »

    You couldnt ask for more hotel was in a fantastic location, you were able to walk along the tow path next to the marsh. Rooms comfortable and clean. staff very polite and helpful, we eat in the pub on the hotel grounds which was lovely.

    4
    « Needs a refurb »

    Tucked away down a long unloved lane this hotel doesn't have a grand entrance way. The Inn situated next to it looks derelict from the outside, (but is actually quite nice inside). Would recommend the ploughman's! The staff on reception have been great and really helpful whilst 9 of us checked into 3 different rooms, all close together. 1 of which was supposed to have disabled access but was far too small for a wheelchair so staff moved my mother in law to a more suitable room right away. The family rooms are ample sized and well equipped but they're tired. The carpets are old and dirty and the bathroom is a suite from the 70's, it's very dated and has a shower with a small curtain that doesn't really do its job, so the floor is a puddle most of the time and the toilet seat is chipped and needs a good yank to flash properly. I feel for the chambermaids having to try and clean rooms as it must feel quite a thankless task at times! Along the corridors there are a few holes/dips in the floor under the carpet and the lift is quite aggressive! But the hotel feels warm, comfortable and very accommodating. The reception/bar area could do with some more seating but generally the location on the river is lovely, the pool is ideal for kids and the elderly and the staff have been great! It's perfect for our quick, economic family meetup. I think it's time for Best Western to show this site a bit of love and give the venue a refurb as it could be really amazing.

    4
    « Handy stopover »

    Stayed 1 night recently on local business. Despite the near'ish main road flyover its a fairly peaceful spot. Reception were efficient. I had a room in the North lodge, there are these two room annexes over the road which is unusual but not a big inconvenience, as you can park right outside and your away from being disturbed by any events at the main hotel. Room was basic but modern and comfortable and a good size although the bed too firm for me which limited the quality of my sleep. (its no doubt fine for some people though). Ate in the restaurant, the conservatory area looking out over the river was very pleasant. The waiting staff were friendly and attentive. The menu is quite small and a bit dated and predictable. My food was however of a good quality, tasty burger, a varied salad and brilliant chunky fries (like mini crispy roasts) . Credit to the kitchen who provided my courses in a timely way despite the entire senior population of Berlin were being fed in the main restaurant area at the same time, two coach loads of Germany's answer to Saga tours were on a stopover. Only issue was the wifi was a bit useless, very old fashioned access requiring a relatively long form to be filled in to register for access. The problem being on a smartphone the connection would time out before you could enter all the details required and register. Gave up after endless attempts. I would use the hotel again if visiting the area, very convenient location for a getaway next morning on the main route.

    5
    « A Gem of a Hideaway Hotel »

    Tucked away in a corner of Devon I found this little gem. Quaint yes, classy yes and good facilities as well. Dined in the pub [part of the hotel] first night and it was very laid back and informal. 2nd night dined in the hotel restaurant and had a fine meal. Suppose the only downer was that our room was located in a separate block away from reception and yes, it rained every time we went across. That said everything else was good.

    5
    « Well made choice »

    We chose The Passage House Hotel accomodation in one of their suites overlooking the River Teign. What a brilliant choice it was. Well located along Hackney Lane in Kingsteignton, Newton Abbot. Building looked good as did the scenery around. Reception staff (Mica) was wonderful; explained the system and had our luggage taken to our suite. The suite was "upside down" with the living part upstairs. Lift available to first floor and straight into the living room which overlooked the River Teign and the marshlands, with it's birds of many sorts. Going down the stiars was the well equipped bathroom, store and the bedroom which had doors opening to a patio and the grassed areas. A marvellous restarant on site and adjoining was the Inn with lovely views, outside seating, walks and of coursae extremely good food and drink. Plenty of parking. Thne railway adjoining made very little noise indeed and after a couple of days, one never noticed it. We didn't use the pool and other activities as we we busy travelling around the countryside.

    1
    « Worst Best Western ever »

    We mostly stay at BW hotels because we want to make sure that our needs are fulfilled. However, this was major disappointment. The staff was unfriendly (especially the receptionist) and the room was dirty. The bathroom was fitted with a petrol-station shampoo dispenser. The internet was totally unavailable and when asked they lied about it. I missed business appointments because of this. When I ask for a reduction,it was totally refused. If I stay in USA, hotels always give a reduction and are so much more friendly about it. This woman totally ignored our complaints

  • 2
    « Disappointed »

    Bedrooms facing the car park need refurbishment , our had a strong smell, and we were unable to change to our satisfaction , the room was dark as we had to close the blinds for privatise. The evening meal was average all in all will not go back

    5
    « Great Stay »

    We booked with short notice for an anniversary and had a really agreeable stay, the room was excellent and the Breakfasts over the three days were really good. The reception staff were very competent and friendly as were all the staff we came into contact with.

 

Getting to the hotel ...

All directions
·From: North. From M5 continue forward at junction 31 (signposted Plymouth) Keep in left-hand lanes then branch left, then merge onto the A380 (signposted Torquay) Great Haldon Service Area Branch left, then at roundabout take the 3rd exit onto Teignmouth Road - A383 (signposted Ashburton) At roundabout take the 1st exit onto Vicarage Hill - A383 (signposted Ashburton) At Vicarage roundabout take the 1st exit onto the A383 (signposted Ashburton) Take the next left (hotel signpost) down Hackney Lane Carry on following lane, go under the bridge and keep going to the end of the lane until you see the hotel on the left hand side.