BEST WESTERN Hotel Bristol,  Newquay

4.0/5  - based on 386 guest reviews.
Narrowcliff, TR7 2PQ, Newquay, Great Britain - See map
+44 1637 875181 +44 1637 879347

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> Room 1

1 adult

 

Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Game room
    Game room
  • Indoor pool
    Indoor pool
  • Outdoor parking
    Outdoor parking
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 393 traveler reviews
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Since 1927, four generations of the Young family have built up an enviable reputation for service and hospitality here at BEST WESTERN Hotel Bristol. When you decide to join the family here for a relaxing break, we'll do all we can to make you comfortable. But however hard we try, it's the stunning coast of Newquay and wider Cornwall that steals the show here, with beauty spots and tourist attractions aplenty! When you've finished surfing on the coast, you can surf at the hotel with free Wi-Fi. And then, perhaps after planning a trip to the Eden Project for the following day, we'll welcome you into our restaurant or bars for relaxing refreshment. To make this corner of Cornwall even more inviting, direct flights from London to Newquay are available. See you by the sea view! Please note the hotel does not accept pre-wedding parties without prior arrangement. Please call the hotel for details. Enjoy your stay.

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Room 1

Guest reviews


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based on 393 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
188
Verygood
 
132
Medium
 
50
Poor
 
16
Horrible
 
7
Business Business 72
Couples Couples 154
Family Family 79
Friends getaway Friends getaway 54
Solo travel Solo travel 12
Cleanliness
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Value
BEST WESTERN Hotel Bristol,Newquay
  • 4
    « Comfortable room with excellent service »

    I spent a night after a dinner event here. The reception staff were very friendly and efficient. Helped by upgrading my room from the one the computer had allocated! The room was comfortable and well furnished. My only suggestion would be to improve the water pressure on the shower.

    5
    « Fabulous food »

    Stayed in the Turret room last month, spacious, warm (had to turn radiators down), spotlessly clean, amazingly comfortable bed. The staff are approachable and friendly, nothing too much trouble. Returned on Saturday for a black tie function and the food was exceptional, great atmosphere and well organised. The hotel knows how to do hospitality with a capital H, can't praise it enough.

    5
    « As good as last time »

    This hotel maintains its standards of service, friendliness and good food from each of my visits, year on year. They are able to host events in a professional manner without losing that all important personal touch and the location looking over the beach/sea is lovely. I have stayed in double and single rooms and both are comfortable, clean and have good bed linen. The rooms to the front of the hotel have huge windows that look out onto the sea. Breakfast is very good, with lots of choices; both hot and cold. Looking forward to returning in Nov 2017 for the next Extreme Jive event.

    5
    « Original Retro - Consistently Good »

    I stayed last November 2015 and returned this November 2016 - i had a different room, on the top floor this time, with no sea view. However the room was just as comfortable, clean and thick curtains that blocked out the light. The room was on a main corridor leading to other rooms and the lift way along hall - no noise - all door closers worked peacefully - brilliant sleeps for 2 nights. Fabulous place, everything functions - this is true original retro!

    4
    « Came down from the Wirral visiting our new new born grandson. »

    Warmly greeted at reception, nice surprise upgraded to a large front sea view room. Had our little dog with us bed, blanket and bowl waiting for him in the room. Although the hotel is getting on a bit in years everything was clean, warm and welcoming, staff very polite and approachable, excellent choice to stay just on the edge of Newquay town. Would we come back to Hotel Bristol ? Most definitely.

    4
    « A very old fashioned seaside hotel »

    My wife & I stayed for two nights, one of which was a blarge function. The hotel was very quaint in that old fashioned way, very clean with lovely helpful staff. On the first night we thought we were alone in the lounge but suddenly got caught up in a reuinion party who were terrific people. They had booked a singer who crooned out all of Frank Sinatra & Dean Martins greatest hits with a bit of Tony Bennett & Matt Monroe. He was fantastic, afterwards we were included in an old fashioned singalong complete with the words to all the songs. It was typical of the friendly ambience of the two days we were there. The following evening was a black tie annual dinner, very good food, great service & too much to drink! The weather was not very good & the wind made it difficult to walk out but the scenery looked lovely & we came back via the coast road, which was beautiful. The bedroom was a bit too cold & never really warmed up despite leaving the radiators on. I bumped my head 3 times through the night because of the low beams but the last two times was my fault because I knew they were there! No sympathy from the wife. The decor was very 1960's but I quite liked it in a funny sort of way & I had to run around in the shower to get wet but overall it was a nice short stay & the lovely staff made it special.

    4
    « Very good hotel on the sea front. Excellent location for Newquay. »

    I stayed at this hotel for 2 nights, arriving on Fri 11.11.16 and departing on Sun 13.11.16. I parked my car in the hotel car park at the rear of the hotel. There is a rear entrance to the hotel from the car park. The location of the hotel is on the seafront, so it is in a nice location. There is a recently built Tesco Express, within about 1-2 minutes walk from the front entrance to the hotel, which is very useful. When leaving the front entrance to the hotel, turn right, walk along the seafront road (on the same side as the Hotel Bristol) and you will see the Tesco shop ahead. The hotel has period charm. It would appear to have recently had extensive restoration and upgrading work completed to the ground floor function rooms and dining room, so has a very smart appearance. The staff that I met were all exceptionally polite and courteous (very rare in hotels nowadays). I had dinner (2 evenings), light buffet lunch (Sat only), breakfast (2 mornings). All the food was very good indeed, apart from a goat's cheese starter (it was runny, which I thought was unusual so did not eat it) at one dinner. At all meals there was a good selection to choose from. Bedrooms: 1. Check whether the ensuite bathroom has a bath and shower, or only a shower. Some of the bathrooms have a shower and do not have a bath. 2. Some bedrooms have step free access, some bedrooms do not have step free access, if this is important to you, ask before booking. 3. There is a lift, but access to some bedrooms still requires you to climb several flights of stairs! 4. The view from the 3rd floor front corner bedroom that I stayed in (2 nights) has a very good sea view. I paid a premium to stay in this bedroom, compared to other rooms at this hotel. The bedroom was large and excellent. There was no noise from the hotel function rooms. The bathroom was large and excellent (bath & shower, toilet, washbasin). However, the bedroom (on the third floor) was accessed (from the first floor) via several flights of stairs from the 1st floor, so very good exercise! I was able to use the lift to the first floor, then had to walk along the corridor, then use several flights of stairs to access the bedroom. 5. Ask for a recently upgraded bedroom & recently upgraded ensuite bathroom when booking, if this is important to you, but no doubt this will mean a higher cost. 6. The TV in the bedroom worked very well. Would I stay at this hotel again? Yes definitely.

    3
    « Becoming a very tired old lady..... »

    We stayed at the hotel for a dance weekend. Our first room was 160 and it was like going in to 70's time warp complete with orange sink in the bathroom, anaglypta wallpaper, single glazed (cracked) windows. We asked for another room and got 152 which was bigger and better with double glazing and we jumped forward in time probably to the 1980's complete with badly worn carpet (with hole) and an antiquated shower mixer where you had to turn each tap to get the right temperature that took ages. Everywhere was showing real signs of age, even in the public areas. They also took the step of closing the bar by the dance floor which meant that everyone had to go to the main bar to get a drink. On the plus side the service in the hotel was very good as was the food. Best Western really need to invest some money in what was once and still could be a great hotel.

    4
    « Newquay experience »

    Although the decor of the hotel is dated the hotel was clean with helpful staff Not a hotel for persons with moblity issues with a lot of stairs Well located for the town Good variety of eateries nearby

    4
    « lovely »

    Just stayed overnight for a function,room clean, spacious & comfortable,food delicious & the service was excellent, would recommend to anyone. Beautiful location overlooking Tolcarne beach, staff friendly & helpful

  • 4
    « Function and accommodation »

    Excellent function again for 80 people. Silver service is rare to see these days. Excellent service with plenty of staff. High standard of food as well. Accommodation and breakfast were of the same standard.

    5
    « Excellent choice! »

    Stayed here for a long weekend - our first stay. I can only reiterate what other reviewers have said - traditional in the best sense - staff efficient and friendly, food first class - indeed as previously stated - poached eggs are a good test of any kitchen - and the ones served up here for breakfast were perfect. On our first evening there was a big function in the hotel - Cornish Drama Association - they were in the large dining room. We were in a smaller side room but in no way was the service inferior which does sometimes happen on these occasions. We will certainly stay again at this hotel

    5
    « Very pleasant hotel »

    We were at the Hotel Bristol for a function, and booked a room overnight. Everything about the stay was very pleasant - the staff were friendly and welcoming, the room was excellent - large and with a great view, the dinner at the function was first class - not something you can often say about mass catered dinners! The breakfast was equally excellent with without doubt the best poached egg I have ever had. We will definitely stay here again.

    4
    « Good sea front hotel »

    Good hotel excellent position overlooking the sea and Newquay. Easy walking distance from the town centre and amenities. Good clean room and very helpful staff. A large car park to the rear of hotel. Recommend for couples and families

    5
    « 'Traditional' - in the best sense of the word »

    Stayed with my wife for 2 nights whilst attending a reunion in Newquay. The terms 'traditional' or 'old fashioned' are used in an almost derogatory way these days. The hotel Bristol is traditional in the very best sense; traditional values & levels of service. The room was nice with ample storage (lots of hangars in the wardrobe - thank you!), tea & coffee, a decent sized bathroom & a comfy double bed. The view across the bay to Newquay harbour was world class. The Staff throughout are knowledgeable, friendly & efficient. The restaurant serves tasty food for dinner, reasonably priced & accompanied by silver service (remember that?). Breakfast provides a small buffet for cereals, fruit, continental choices & juices, but cooked breakfasts are selected from an A la Carte menu & cooked to order - outstanding! Also, toast orders are taken & delivered in a toast rack; no more queueing at one of those bloody awful toasting machines waiting for your toast at the 3rd attempt. Excellent work. The hotel has a small pool, sauna & solarium if you feel that way inclined & is located on the cliff top (though also situated in town), perfect for walks with fantastic views. Stuart Young & his Team provide a traditional hotel with old fashioned values & it's all the better for it. Please keep up the good work!

    3
    « Work stay »

    Clean rooms, good beds and showers with plenty of water. Does the job for a base. The Hotel is quite dated and the breakfast was very expensive and disappointing so we only had it once and chose to eat elsewhere. Good location and parking. Pleasant and helpful staff. The rooms overlooking the car park and rear road suffer from construction traffic, that could change. Go for a sea view

    4
    « Good value »

    We stayed one night paying the function B&B rate, good value for money, meal at the function was good and plentiful as was breakfast, very welcoming receptionist, all other staff we came across were very good, would return.

    3
    « Cheers to Florals »

    After much debate, we decided we would settle for the Best Western. If you like to travel back in time to the early 80s, this is the place for you. The interior is very dated (cheers to florals!) Views of the car park were pretty great, seeings as there's a sign in your room to remind you to shut your windows as they aren't accountable for stolen goods. So this filled us with great pleasure being able to look out to say good night to our car. Breakfast was fine, however, we didn't return to our breakfast booking the following day. Despite the smell of old antique floral headboards and an extremely hot room, we would probably return, just for the banter of it.

    5
    « Wonderful Trip »

    This is the second time we have stayed at this hotel we like the Turret Room and go for DBB, we stayed for 7 nights. Ok the rooms are a little dated but still very comfortable. The views are to die for. Evening meals were excellent and service very good, breakfasts equally as good. Restaurant staff very efficient and friendly as were all other staff in hotel. The only down side was we had to come home, but we shall be back.

    4
    « Short Holiday »

    Hotel is well located just a few minites walk from town centre. Staff all friendly and helpfull. Good food both breakfast and bar meals. The bedroom was spacious for a single room the only down side was lack of draw space and no wardrobe, good otherwise plenty of tea and coffee repleneshed daily. The room was always cleaned to a good standard. The hotel is not modern but has been maintained well. Would stay again next time I am in the area.

  • 1
    « Not a pleasant visit »

    Not one to write many reviews but following my stay here I felt it important to share our views. I stayed with my husband and other family members to attend a wedding in Newquay at the weekend. The hotel is extremely dated and the bathrooms are simply awful. The rooms smell fawsty and unpleasant and there is also a dreadful smell at the back of the building when you enter the hotel from the car park. It really was an unpleasant stay, uncomfortable beds, unpleasant smells, I could not wait to leave after a one night stay. The price for this accommodation is very high for not a lot. Not recommended and definitely would not visit again or recommend to others.

    5
    « Annual holiday »

    Another amazing holiday down here! We visit this hotel every year and it is like home from home as we do come from Bristol. We know all the staff very well and it is like coming back to see our friends every year. Special thanks to Howard and Martina and the team for always making our stay so enjoyable. We will be returning next year!!

    5
    « Another fantastic stay »

    I like staying at the Hotel Bristol as they always offer fantastic service, great food and friendly staff. I wish I could say something bad so that they always have rooms available for just me, but I can't! Credit where credit is due as you would have to pay at least 2 to 3 times their rates to obtain a hotel in Newquay of their standard

    5
    « Excellent »

    A beautiful hotel with a real old world charm. Staff are fantastic, nothing is too much trouble. Special mentions to the restaurant manager and waitresses for their friendly manner. Tara at reception for sorting out a small problem with our booking with efficiency and class and a huge mention to Luke in the bar, friendly knowledgeable a pleasure to talk to and someone who clearly loves his job. Whatever you are paying him please make it more! Thank you for a lovely stay.

    5
    « This is how hotels should be run »

    The Bristol is a short distance from the centre of Newquay overlooking one of the surfing beaches. We stayed on a room with breakfast basis, and were glad we did. The breakfasts are made to order (I hate the buffet style) in a lovely dining room, and were superb. The waiting staff are very attentive. Our room was on the third floor at the side of the hotel, but we could see down to one of the beaches and watch the surfers. The rooms are pleasant and spotlessly clean, and the bed was very comfortable. The lighting leaves something to be desired, as in the bathroom the light seemed to take ages to brighten- could be the modern bulbs; and the light by the desk didn't work at all. I was glad the shower attachment wasn't fixed, so I could take the handset to wash my hair without having to shower at the same time. All in all, it was a pleasant stay.

    5
    « Perfect »

    Excellent customer service Attentive staff Comfortable clean white bedding and towels Comfortable beds Lovely sea view room Bar meals - omelette salad chips - melted brie, bacon, onion ciabettia with salad very tasty served on hot plates. Breakfast - beautiful white table cloths, comfortable padded chairs Good selection of cereals and continental food. Freshly cooked english breakfast very tasty bacon. Lovely relaxed break thank you Sent from my iPhone

    5
    « short stop »

    lovely hotel on sea front, had single room seemed to have been refurbished very comfortable with bath/shower lovely. Great swimming pool and a rather quirky but nice sauna, so able to de stress and relax. Had dinner in Bar which was rather nice, and real ale on! excellent service and even a meal deal! Breakfast if not included costs £14 which is a bit steep for what you get (main cooked breakfast brought to you 1 item egg bacon etc) bus service 56 operates from airport to front door and back but check timetable. or taxi costs £12 each way. also close to railway station. fantastic service from all staff who go out of their way to help.

    4
    « super service - dinner odd »

    A big thank you to Ellie on reception and Ethan for going the extra mile to provide a good stay. Restaurant staff were brilliant too although the menu was odd -I chose plaice Asian style with rice but the plaice was v small and was then served roast potatoes and root vegetables! Room good plenty of room and a sea view

    5
    « Excellent Service and comfortable rooms »

    Stayed here for a week with the dogs. Had a single room which was a little on the small side, but was furnished to a high standard as I would say it has been refurbished very recently. From arrival to departure service was spot on whether reception, restaurant or house keeping. All staff were friendly and personable with nothing being too much trouble. The quality of the food was superb with a changing daily menu for evening meals with a very nice selection and always well cooked. Great cooked breakfast too. The sea front location offers a fabulous view over Tolcarne Beach and Newquay from the restaurant and rooms located on the front. I would certainly consider this hotels a a first choice for returning to Newquay.

    4
    « Excellent Holiday »

    My wife and I stayed on an 8-day extended DBB holiday in a Seaview Family Room. Yes there are a few minor issues but not sufficient to detract from the fact that our room was good, the staff were generally very good and the food was excellent. My wife is vegetarian and she was very pleasantly surprised to find the standard dinner menu offered a different choice for her each evening throughout our stay (plus 2 - 3 vegetarian starter options).

  • 4
    « excellent stay, brilliant staff and service, dog friendly »

    Lets get the not so good stuff out of the way.... The décor is of 70s style pretty much throughout the hotel and the rooms are tired and dilapidated, with cracks around fixtures and fittings and windows. The bathroom has 'basic' non-mixer style taps and the shower has average water pressure and variable temperature. The scaffolding around the rear of the hotel provides an interesting obstacle course from the rear car park. The bed didn't provide much support, if you are used to a firm matress you might struggle to get comfortable. There is a weird smell from the rear of the hotel, fortunately it isn't detectable from the room we were staying in. The good news.... Room was very spacious and had everything we could need, including dog bowl, dog towels and a dog bed for the dog to lie on during the day. We had room to fit the dog crate we had brought with us in the bathroom. Our dog is a Labrador, so has a large crate (42"). Location is brilliant. A stones throw from Tolcarne and Towan beaches, and very near to the park overlooking Lusty Glaze, and of course Lusty Glaze beach itself. You can also walk to surfers paradise, Fistral Beach via the harbour in 30 minutes (gentle pace). Car park to rear was busy, but there was always a place to park at the end of the day. Breakfast was excellent. There is a buffet of pastries and cereal and a waiter service for cooked breakfasts including smoked salmon, kipper and the 'full Cornish'. It is nice to sit down and have drinks and food brought to the table!! Staff were excellent and helped us with our bulky items on arriving and checking out of the hotel and also loved to meet our Labrador whenever we arrived back in the evening. I will definitely consider staying at the hotel Bristol again in the future as even with the downsides identified in this review, there is much more to a hotel than it's décor.

    5
    « ... Fantastic old School Seaside Hotel with the Charme of a bygone Time ... »

    It was so re-freshend to stay in a Hotel like this. No Hyatt, Hilton etc modern Style House. Nice corners, Rooms for chilling, big Rooms with high ceiling, Breakfast with very elegant designed dinnerware. The Serviceteam is Cross helpful and supportive. Martina helps us a lot in very specific situations. Enjoy some Days away from this "normal" Hotels.

    4
    « Excellent Break »

    My wife and spent a long weekend at this hotel and found it an excellent location with walking distance into Newquay itself. The staff were very accommodating and friendly/ helpful to a fault! The hotel itself is well maintained although slightly dated but so are most of the hotels that I have stayed in at Newquay. Cleanliness was superb,rooms were always clean and so were the main areas. Breakfast was first class.

    3
    « Friendly service »

    My partner and I had a flying visit to Cornwall last week and booked The Bristol as it was the only dog friendly hotel that had any rooms left. Yes, the decor is tired and in desperate need of updating and modernising. However, our room was spotlessly clean and the customer service was fantastic. From the friendly welcome, to the supply of an iPhone charger, the dog bed, towel and bowl that was waiting in our room and the excellent, warm service delivered by the barman at the very end of his shift, the level of service given by everyone we came across was unsurpassable. I run customer service training and will use my experience here as examples in how it should be done.

    4
    « Hotel Bristol Newquay England »

    In a good location opposite Tolcarne beach and within walking distance of the town , rail station and bus connections . good bar and lounges , good dining room and food , helpful staff . lift , a big hotel , good bedroom furniture .

    3
    « Stuck in a timewarp »

    It's a great location overlooking Tolcarne Beach and just a short walk uphill from the station. Newquay is also extremely convenient as a base for touring the area because apart from some excellent beaches for surfing as well as some exquisite beachside restaurants Newquay as a town has little to commend it having perhaps the most down-at-heel ambience of virtually any UK seaside resort we've ever visited. The Best Western boasts some famous visitors in its heyday, but that was probably well over half a century ago. Today it feels like a bastion of the 1950s with barely a picture on the walls of corridors all covered in faded white wallpaper. Our room was spacious, but had furniture which might not have been out of place in my grandmother's attic and beds with old-fashioned wooden backboards and mattresses too hand to guarantee a good night's sleep. Breakfast is down a flight of steps into what looks like a once-grand ballroom. One is welcomed by an affable well-rounded manager whose role were a sitcom ever to be based on this hotel would have to be played by Peter Kay. Whilst there were no complaints about the breakfast itself, save that they ran out of croissants one morning, but then there was nothing particularly special about it either. The full Cornish featured items slightly redolent of the cooking oil in which they had been cooked. A kipper I had one morning was small and filleted as opposed to the larger bony fresher variety I'd experienced in the hotel we'd left at Exeter. But that was four star, this is three, and you get what you pay for. This is a grand building which could be spectacular if brought up to date. The staff are all welcoming, helpful and friendly.

    5
    « Perfect Getaway »

    Me and my boyfriend have just got home from a wonderful weekend in Newquay. The best western had wonderful, helpful, friendly staff who made our stay an absolute delight. We stayed in the family Seaview suite which had absolutely stunning views and the room was clean and spacious. Only a short walk to the town but far enough away that it's quiet in the night. Thank you for making our first weekend away together so wonderful! We'll definitely be back

    2
    « Highly disappointed »

    I spent a night with my partner at the BW Newquay, we've booked a double room but were placed in a double twin. Check in was done smoothly by a friendly woman. We were greeted by an outdated room completed by that old smell too, horrible mattress that felt like we were somewhere in between open waters and bouncy castle and it became so unbearable that eventually we slept in separate beds (without much rest eitherway), broken shower which had the tap running at all times even though it was set only to shower and water temperature fluctuated dangerously. Breakfast was good in quality and brought in a timely matter, but the restaurant is far from being modern as well, fitting with the rest of the hotel (imagine grandma's floral window curtains). All in all, we figured that the only reason this hotel is rated 3 stars is because of the location, as it would be a 2 stars at best.

    5
    « Excellent Hotel »

    The hotel is stunning with lots of period features. The staff are brilliant and nothing seams like it is too much effort for them. Our room was light and very clean and the room was cleaned with fresh towels daily. The location is also excellent, opposite the beach what more could you possibly need.

    5
    « Great hotel »

    All staff at the hotel are extremely friendly and nothing is too much trouble for them.The food was excellent as was the dining room staff, no request was a problem.We had a large room with a sea view which was cleaned to a high standard every day.I left a vital piece of my breathing machine at home and the lady on reception went out of her way to find a replacement till I could get out and buy one. All in all a very enjoyable week.It is also within walking distance of the town so a nice leisurely stroll after your meal is a must The bar staff are also very knowledgable about wines and cocktails so it's nice to try different drinks if you wish.We would certainly use this hotel again if we were in the area.Thankyou all for a very pleasing weeks holiday.

  • 4
    « Perfect mini break away. »

    We had a 2nd floor sea view room and stayed 4 nights and woke to the sound of the seagulls and the sea. Perfect location for a short walk to town and some excellent seafood restaurants. Tolcarne beach is a stones throw away with the marvellous Beaches restaurant for lunches or evening meal. Perfect for bodyboarding, surfing or long walks along the cliff paths. The Bristol hotel served an excellent selection for breakfast with faultless service. If you booked breakfast for your stay then you received 15% off, which was more convenient than finding somewhere to eat in town when most places don't open until 10.00 am. Our room was large and very comfortable with tea making facilities and biscuits every day. The bathroom had a bath/shower and hot water whenever needed and was made up every day. Good value for money stay and will definitely return.

    5
    « Brilliant Staff »

    Hotel very much as described, Rooms cleaned & tidied to a good standard every day view from room149 spectacular to say the least. Didn't have a meal there so cannot comment stayed for three nights wife & I found the staff extremely efficient with very good customer relations attitude. One negative apart from a solo pianist playing in the background there is no entertainment. My wife & I were the only couple sat in the bar didn't stay long .

    5
    « Spacious room brilliant cooked breakfast »

    Lovely return visit - had family sea view room 339 decor lovely great view, sofa chair and table to relax in and play board games! Breakfast is why we came back and did not disappoint this stay . The pool has had a bit of a face lift and was lovely and warm And clean. Communal lounges really lovely spaces. Plenty of parking at rear. See you again soon

    2
    « faulty towers »

    This hotel looks the part in the reception rooms, but the bedrooms are far from comfortable. There is barley enough light in the room to light up the entrance, mirror, wardrobe and case bench, the TV is so small you have to sit right in front of it to watch it, the windows were so thick with grim the "view" was blurred. The one bed was hard and uncomfortable and the other rocked and swayed as you moved. Towels were old, hard and frayed. The lift is so small I could barely fit in it with my husband and child in his stroller. ( we are not large people) It is a very old building so we can forgive the midnight and 3am toilet flusher upstair for the rattling and screeching pipes. We can also forgive the quirky layers of stairs within the passageways (not great if you are pushing a stroller or have heavy luggage to carry), but we cannot believe how neglected this place feels and it shows in the room folder which is out of date (staff don't even know what is in them either) the Best Western magazine that is also out of date, the cracks in the walls and peeling paint. The staff seem sweet and helpful but they will not budge on their 3pm check in no matter how early you arrive, how tired you are, have small children or only staying the one night. Our stay at the Premier Inn in Plymouth was better quality for money and a much more pleasant stay. We discovered later that day that The Best Western St Austell seems the better choice in many regards. ( on the beach side of the road, family friendly, food delicious and looked well cared for)

    5
    « Charming Old World Hotel »

    The Hotel Bristol is like walking back in time. The rooms may be a bit dated but they are roomy and comfortable. The Service here is outstanding. The staff do everything they can to ensure you have an enjoyable stay. The restaurant to is exceptionally good with a menu change daily to keep you interested. Thoroughly recommend this hotel for Couples or for families

    3
    « Old style coastal resort hotel, looking rather tired and in need of some basic refurb in the common areas »

    Newquay looks like a good spot for the surfers but the resort "experience" as a whole was disappointing. Our chosen hotel provided a comfortable family room with a decent bathroom and thankfully, a small lift up to the third floor but it was all very dated. The staff were friendly, especially the maître de at breakfast time but it all really felt like stepping back into a time warp. Resort hotels need to provide a really good experience these days - Newquay generally failed to deliver.

    5
    « Really unexpected. as just turned up. »

    My daughter and myself just took a chance and turned up, having just decided to stay for the night.As we were intending to travel around. But as we checked in, we were more than happy with the staff and service. In fact we stayed three nights,but didnt want to leave. I do not want to praise it, as i am afraid everyone will want to stay,then I will have to find somewhere else,(guess i am being selfish).But really have fallen in love with the Hotel and the friendly, expert staff. Room and Pool are good,as to is the food. Will try and go back soon. Excellent. Great Hospitality,and ideal as a base to see other towns.Thankyou to all your staff.

    4
    « Relaxing place to stay »

    Sea view family room is nice, clean and spacious, only the bathroom needs a little updating! Friendly and helpful staff! Lovely breakfast and plenty of choices! Car parking available behind the hotel, amusement arcade, supermarket and restaurants nearby, very convenient!

    4
    « Short stay - brilliant hospitality »

    We sady had only a 2 night stay but wonderful restaurant, warm hospitality, friendliness and quiet efficiency of all the team at the hotel made it the highlight of our tour. Mr Young himself went to the trouble of checking whether the fire at St Erth had affected our planned route for the day.

    5
    « Excellent hotel »

    We have travelled to Newquay regularly over the last 38 years and have always been tempted with the Hotel Bristol and especially the Turret Room. This year we booked this room and our expectations were exceeded never mind met. The room has a fabulous view both towards Newquay town centre and down the coast towards Porth, and infront a splendid view of Tolcarne Beach. The room itself was excellently set out and totally comfortable. We booked only breakfast so can only comment on this meal but for the 7 days we were there everything was top class and nothing was too much trouble. As we are talking top class we must include the staff behind reception, those in the dining room and also the cleaning staff who kept the room spotless.

  • 5
    « wonderful position »

    We have just returned from yet another first class holiday at the hotel bristol,this was our third visit to the hotel,and it's standards stay as high and unaltered, as our previous visits,it is a traditional hotel with first class dining, helpful and very pleasant staff, nothing is too much trouble for them,we were a party of 4 adults and 2 children,our rooms were large and airy with lovely sea views, our sons room had adjoining room for the 2 children, and was very spacious, It is also perfectly situated just across the road from the lovely tolcarn beach,the hotel also has a large car park, This is all together an excellent hotel,we would not stay anywhere else whilst visiting newquay We will return!!!!

    3
    « good hotel, poor quality of bed »

    The quality of mattress was very poor. Not acceptable for a three stars hotel. The rooms are clean. and the location is fantastic. However, the see view rooms are very noisy at night because they face a busy road.

    5
    « Fantastic »

    Second visit for us, love the location, the big family rooms, relaxed atmosphere and the best thing of all Tolcarne beach. We ate at The Breaks and it is amazing! Gorgeous food and location! We had lovely breakfast and evening meal too. Can t wait to return next year!

    5
    « Fab dinner!! »

    Didn't stay here but wished we had! Walked in and asked if they could fit us in for dinner, which they did with no fuss! Went for a drink in the bar and received a warm welcome and a plate of snacks to go with our drinks together with a menu...went into the restaurant which was beautifully laid out and plenty of staff so no long waiting. All servers very friendly but professional and we chose to have two courses the baked cod and the lamb cassoulet followed by cheese board and rhubarb fool. Generous portions and all beautifully served. After dinner we sat in the lounge where there was ample tea and coffee you could help yourself to. Two courses with wine for two was under £60 absolute bargain, well done Hotel Bristol!!!

    5
    « Lovely service and great location »

    This was our first visit to this hotel. It is well situated on the edge of town with a good car park behind the hotel. There is a beach and cliff walk about 2 minutes away across the road and plenty of restaurants starting a five minute walk away. Check in was pleasant and our rooms were very nice, with lovely views of the sunset! The pool looked lovely but we didn't use it this time. We had plenty of space in the rooom to set up a laptop to work at and separate chairs to relax on. Other than the noise of plumbing the room was pretty quiet. Breakfast was lovely with a nice selection of cooked to order options and again, excellent service. A really pleasant stay, enhanced by the helpful and friendly staff.

    5
    « No Fuss »

    Me my wife Tina and niece Lexie had a lovely week staying in this hotel.We had a very comfortable room with a gorgeous sea view.The hotel staff where so helpful and friendly,the house keeping staff done a brilliant job servicing the room every day with lovely clean bedding and towels.The breakfast selection was great.We will be back next year.

    4
    « Thanks Christine »

    I stay at the Bristol fairly frequently on business and have always found the staff friendly and welcoming. This week was no exception and I also enjoyed one of the recently refurbished rooms. But a special mention goes to Christine on reception who recognised that the company booking had gone awry and gave me time and assistance to sort it. Thanks again Christine. See you all soon.

    5
    « Another great holiday at Hotel Bristol »

    Just returned from a short holiday at Hotel Bristol, our second visit. Again impressed with the excellent staff who cannot do enough for you. Service is very impressive. Room with sea view was lovely and spotlessly clean. Food is wonderful, breakfast includes everything you would want and dinner in the restaurant was superb. We enjoyed the use of the indoor pool and games room. Charming hotel with great service. Perfect location and views. We will definitely return.

    4
    « Standard »

    Stayed here for work for 5 nights. Room was big and the bed was comfy. My only niggles was that the taps wernt labeled which one was hot which one was cold so ended up brushing my teeth with a mouthful of hot water! Also the towel rail which says is heated I searched high and low and could not figure how on earth to turn it on. Had great nights sleep the hotel was very quiet at night no noise atall. The hotel does seem abit dated though definatly not modern, the staff all very friendly and made me feel welcoming. I don't think I would return as I felt it all to be a bit posh for me the menu expensive with no simple dishes.

    3
    « Dogs welcome at this hotel. »

    We booked this hotel as we needed somewhere that was happy to take a dog. The hotel was easy to find and has its own car park. The building is a traditional building - so large windows, carpets, large bedrooms and bathrooms. The hotel was clean but various areas need updating - we had a yellow bathroom suite and a shower curtain. The plus point was the bathroom was a large room, our bedroom was also large which was great with a dog and a toddler. Breakfast was adequate. I think the reception staff and some of the waiting staff would benefit by going on a Customer Care Course as they weren't overly friendly at the start. In short I would use this hotel again as it was clean, large rooms, dog friendly and easily accessible.

  • 1
    « Awful!! »

    This is NOT a good value for money hotel!! Especially if you book with another agent rather than with the hotel direct.... You get the worse rooms!! (dated furniture, carpet, bathroom and the shower was that cheap and old it didn't work properly) The manager more or less told us this when we asked to be moved to a more "modern" room shortly after we arrived. Rude and obnoxious doesn't cover it. Apparently it didn't "benefit" the hotel to move us?! Even a couple of the locals in the pub down the road told us she was reknown for her rudeness. Can't comment on the food or drink because we chose not to spend any money in there after our first impression of the management..... That was also of no "benefit" to the hotel. Good business sense or no common sense? Will definitely NOT be returning!!!

    1
    « This is one Hotel to avoid! »

    I am well aware that having looked at other reviews the MD is very defensive in the responses given where there is honest but negative feedback. I booked this through Expedia and paid £120 per night without breakfast. We were given a room (photographs attached) which was substandard and certainly not what I would expect at £120 per night or even a three star hotel. I stay in many hotels through work and leisure and this, without doubt was the worse ever. Please let me clear, I am not critical of any staff as they were very nice people. I will make one exception, the duty manager. I attended reception within minutes of entering our room. We were given a family room (there were only two of us) and the view was terrible. I spoke to a receptionist who went to get the manager. I was told that that was what I had booked and therefore there was nothing which could be done. I was also told that I had paid more for a family room, which I clearly did not want. I suggested to the manager that we could do a deal on breakfast to be told 'how does that benefit the hotel' I could not believe I was hearing such a flippant , unprofessional response. This spoke volumes of their commitment to customer service and so, I decided to leave it there! I then cancelled plans to eat at the hotel that night and did not use any of their facilities. Very short sighted and clearly their loss financially! I have attached photographs of the view and the bathroom which was a disgrace. The ceiling paper secured with drawing pins and the shower outdated and of no practical use whatsoever. The mixer taps were useless and the water flow a trickle. All in all, one of the worst hotel experiences we have ever had.

    5
    « Very good hotel in ideal location »

    We had a standard twin-room. This was fine for us both, with a spacious en-suite. The hallways and stairs were all well maintained and kept clean. The lift was fine for two people and luggage. The restaurant was spacious and had large windows, with views over Tolcarne Beach.The staff in reception and restaurant were most pleasant and helpful. We always enjoyed a good breakfast, which was cooked to order.There was also Continental available, as well.Re-location: hotel is above Tolcarne Beach / Bay and on edge of town( 5 minutes walk away). This suited us perfectly. We were non-car drivers and all buses out of town go past the hotel. The bus-stop is opposite. We enjoy walking and you can go from the hotel, along the cliffs to Porth and Watergate Bay.

    4
    « Very friendly personnel! »

    A warm welcome awaits you at the hotel! A very friendly personnel makes the stay a pleasant experience!! A good choice between a traditional English breakfast and a Continental one makes the day go better and the view of the sea nearby is an added extra!!

    4
    « Wonderful hotel »

    This was not our original hotel on our recent visit to newquay. We turned up and asked if they had any vacancies for a disabled person. The front of house staff could not have been more helpful. They offered us a sea view room on the first floor and went our of their way to make our stay welcoming. All throughout our stay they were very helpful. I would definitely recommend this hotel

    5
    « Hotel Bristol - Excellent position »

    Hotel Bristol is located on the outskirts of Newquay with outstanding views across the bay from Tolcarne Beach - beautiful with the greensward on the cliffs in the foreground. From the moment one makes a reservation to the time one leaves the friendly, efficient service from all members of Staff is unequalled! My wife and I have stayed at Hotel Bristol on numerous occasions since the late '90's. More recently our friends have joined us on five day Leisure Breaks - often taken in June and late September. The Sea-view Rooms are comfortable, well-equipped, as one would expect from a Best Western and the views are wonderful - gazing out to sea and watching surfers skilfully negotiate the rolling waves, Nothing is too much trouble for the Staff with those in the Restaurant especially friendly and welcoming! One has privacy, being comfortable seated at tables and the service is exceptional. The menu changes daily with a wide choice for all tastes - delightfully presented. There is a large, tarmac surfaced Car Park at the rear of the hotel with plenty of spaces for visitors. Being family owned, one has the personal touch - meeting Mr & Mrs Young, who frequently dine with hotel guests in the evening. Clearly a top grade hotel ? a and we look forward to our next Leisure Break in the autumn. Bill & Mary

    5
    « Great Location »

    The Bristol offers good accommodation in a SUPERB location, the Staff at ALL levels are well presented and make every effort to ensure your stay is as good as it can be. We stayed for 4 days and had no issues with the car parking the lift was very handy after a long day enjoying the beach across the road or a walk to Fistral beach to watch the surfers. REALLY enjoyed the stay thank you to the Bristol Team

    5
    « 'BEST' WESTERN FOR A REASON »

    This beautiful old hotel in the quiet seaside town of Newquay, served us well. The staff were all friendly and helpful, and although the rooms looked a little tired, given that it is an old hotel, were perfectly comfortable and spacious. The pool and other facilities came as a pleasant surprise. The food was excellent, and served fresh and hot. The breakfasts were enormous. Overall, I think we chose an excellent hotel to holiday in, and we would like to thank everyone concerned.

    4
    « Costa del Newquay »

    Just had a few glorious days staying at he Bristol Hotel. A bit old fashioned but excellent service, food and wine made it very worth while and great value. Of course - good weather made swimming in the sea superb, followed by a drink watching the sundown. Special thanks to the sommelier.

    2
    « Warning this hotel is nothing like how it is advertised online!!!! »

    We booked this hotel in Newquay for a 4 night stay. On arrival we were surprised how old it looked compared to their website. We arrived early, so we parked up and went into Newquay. The location of this hotel is really good looking over tolcarne beach. When we returned we were given a room and we had booked a seaview as we were so close to the beach. Well we were so shocked, the room was so dated. It was like walking into something from the seventies. the decor was appalling, chip board bland wall paper all over, horrible flowery curtains that looked like they needed a wash, and the view was blocked by scaffolding!!!!! The bathroom looked awful and dirty and the lighting was poor. Straight away we went down to reception and said this is not what we have booked. Do you have any other rooms? They offered us two others to look at, but these were not the rooms they were advertising on their website. The ones that had been updated already had guests. We went back to reception and we said we are not sure about staying here. The nice receptionist said she would hold our room if we wanted to cancel and stay elsewhere. So after driving 3 hrs and 200 miles we tried to phone a few places to get somewhere else but last minute in Newquay the other places on offer were expensive or fully booked. So we stayed at this hotel for 1 night and came home the next day. Our 4 night break away ruined. Wasted money on petrol. And an expensive night at £159, when the standard of this place is not of an hotel, more like a 3 star b&b and should be no more than £50 a night. I understand the hotel is going through a period of updating there rooms, but they really should not advertise this hotel until the upgrades have been done. The staff were lovely and I felt sorry for them, but they did not seem shocked by our comments, I have a feeling they have heard it all before.

  • 4
    « Charming, clean and old fashioned values »

    Charming, clean and old fashioned values - I repeat this because there is nothing wrong with a place having old fashioned decor and design, infact its lovely to see a place that has character, history and is different to the standard boring fare of modern day design in hotels, where you could actually be anywhere in the world. So I enjoyed very much my stay at the Bristol - I had a sea view room, huge bed, everywhere was clean and tidy, reception staff attentive and efficient. And the food, including breakfast and evening meal was great - the service to table with hot food and drinks was faultless. Excellent value.

    3
    « Stuck in the 1980's »

    Needs a lot of improvement to bring it up to date. Had to stay here due to a business trip. It would not be a hotel of choice. It needs to move on. Lots of improvements required. I would not mind if it was priced fairly to match the standards provided. Yes good setting. I imagine it was well presented;around 30 years ago when it was last decorated. Evidently, no money has not been spent on it ever since. Prices need to be more budget, as it is just not worth the money they expect you to pay.

    4
    « Brilliant, despite first impressions »

    My first impression of the Best Western Bristol Hotel in Newquay was of faded glory. Nothing wrong with it, but just a little bit, well, tired. HOWEVER, the Staff were unfailingly delightful! They made it a pleasure to stay here, and I would recommend it. Lovely sea view, nice room, residents' sitting rooms etc. The evening meals in the restaurant seemed quite expensive, but there was a good range of Bar Food at much lower prices. Resident's Parking at the rear of the hotel, although a lot of drivers without Blue Badges used the few Disabled bays. Grrr! My only complaint would be that, in 2016, ALL hotels should have at least 5' beds!

    5
    « Outstanding location, value and service »

    Hotel Bristol overlooks the Tolcarne Beach and is just a few hundred yards from the other beaches, town and harbour. Book a room with a sea view if you can because it makes you feel good every time you look out of the window. The food is good with at least four choices for the evening meal and is really good value if booked as part of a package. There is also a delightful bar for a pre-dinner drink. The staff are exceptional and go out of their way to ensure you enjoy your stay. My wife requires a gluten free diet which they accommodated without difficulty.

    5
    « Great Staff »

    Hotel right next to beach just across road . The staff here were really helpful as one of our party needed to go to A&E printed off maps and told us how to get there asked how she was getting on when we got back and lent her a walking stick for duration of stay . Bar staff really friendly and have a wealth of knowledge of hotel and area . Our room was over looking the beach with excellent views hotel full of period Art Deco features that have not been lost in recent upgrades . Sit down breakfast order what you want didn't have dinner so can't comment . Small swimming pool at back good for a nice swim if to cold for a dip . Would definitely come back

    4
    « Lovely »

    My husband and I stayed here for 3 nights over the bank holiday weekend. We had a sea view room which was very spacious although the bathroom was a little dated ( the suite was yellow!). The maid came in everyday and everywhere was spotless. The dining area is light and airy and you are shown to your table and the full English breakfast was delicious. The location is perfect as only a few minutes walk into the main town with plenty of shops and pubs etc. Would definitely stay here again.

    4
    « Lovely and peaceful »

    A lovely old style hotel. We did find the dunning prices were a little steep but the bar prices were more affordable. There is a lovely sauna and pool. The bar man Luke is a diamond, so kind and friendly and nothing is to much trouble for him!

    4
    « Great staff »

    Although this hotel is quite old and looks a bit tired in parts, our stay was made memorable by the helpfulness of the staff. Our room was comfortable tho I do wish hotels would install 5 foot beds as standard these days. We had a lovely sea view as requested. Luke the bar man was helpful and friendly beyond expectations, he was a delight. Felt that the hotel residents were a bit 'pushed out' when a wedding was held in the hotel and our accompanying friends did find their room quite noisy until midnight. The staff did offer to change their room but this did feel like a lot of effort for one night. Would certainly stay here again though if in the area. Overall it was a very pleasant experience.

    4
    « The staff at the hotel gave fantastic service »

    The staff at the hotel gave fantastic service. We were a party of golfers and several made comments on how welcoming the staff had been and what wonderful service they have given. Great location close to the town but not to close. Great views and walks directly outside the hotel. The hotel has charm and character in line with its age.

    5
    « Excellent Hotel »

    This is a lovely traditional English hotel. White tablecloths at breakfast. The staff are excellent and really do want you to enjoy your stay; they work as a team: restaurant, housekeeping, bar, reception and the ever-cheerful maintenance man. Nice pool. If you like your hotels all plate glass and shiny chrome; if you like nightclubs and rowdy bars with nightly entertainment this probably isn't the place for you. But if you like good food, good service, tranquillity and just a nice place to be, the Bristol is just right.

  • 5
    « Lovely Weekend Break »

    Myself and my boyfriend stayed for 3 nights at Hotel Bristol and had a lovely stay, the room was clean and comfortable and had a great view of the sea, really good shower and nice selection of tea/coffee. The restaurant is really nice and the food and service was amazing. All the staff we encountered were super friendly and helpful - Christine at reception was a stand out as were the gents on the bar during our stay (I'm really sorry I can't remember your names) they gave us great dinner recommendations and Christine helped us with bookings and cabs. We had a lovely time, thanks so much (from Chloe and Thomas)

    5
    « Lovely stay »

    We stayed as a group for a charity walk and found the staff there extremely helpful and kind. The hotel was in the process of being refurbished but mostly it was great. My room was a little hot but that could be remedied by turning off the heated towel rail. The best part though was the food, we ate there both nights and the menus were excellent. The staff were also really kind and attentive.

    1
    « Dirty Horrible, avoid like the plaque »

    Avoid this hotel like the plaque, hairs all over the bed, horrible moody staff, food disgusting, dated like something from a scene from 1837, toilets on first floor had not been cleaned for a year at least, smell was disgusting, I would rather sleep on the beach in January than stay here, do not ever go to this hotel ever you will regret it, if you have booked already then cancel as fast as you can.

    5
    « Short family break »

    i booked this at the last minute, Whilst the hotel is rated only as 3 star it probably warrants a better rating and when full refurbished it may get that. From checking in to checking out the staff are excellent. Nothing was too much trouble and all done with a smile and happy to help attitude. Swimming pool ia a plus and we used it a lot. Restaurant serves good food with excellent service. Luke who served drinks was excellent. Rooms are large, maybe a little dated, they are clean and the sea view was excellent. Bar is good prices are hotel average, service excellent. The Hotel is under going a refurbishment, it did not effect our stay. Will book this hotel again the next time we travel to Newquay.

    5
    « Excellent service »

    I was here for a wedding. Nothing was too much trouble and the food was outstanding. I particuarly enjoyed the mini fish and chips in the evening. I loved the hall for the evening. Large venue where you could sit and get away from the noise if you wanted and still all be together. i would definately recommend this hotel for a wedding reception,

    5
    « Afternoon Tea »

    We had booked afternoon tea for our arrival in Newquay as we were staying just down the road. On our arrival we were greeted by a very friendly lady. We had booked for 5pm but arrived early and our table was already set up for us. They knew we were bringing our baby and lots of thought went in to this from them. We had a highchair already set up along with a child's place setting all with suitable tableware. The afternoon tea was great and for a good price. All tasted very fresh.

    4
    « A Great Short Break. »

    Yet again we've just had a wonderful 3 night stay at the Bristol.The staff and food are great and even though they are upgrading some of the rooms there is no inconvenience. We will be returning later in the year to have the whole experience over again.

    4
    « Very good location, great hotel »

    Was there several times, and always love to go back, stuff is very friendly and helpful ! Food is amazing and the nice stuff and silver service makes it perfect ! Rooms are nice and proper. View over Newquay amazing and the sunsets you can see , unforgettable!!

    5
    « Comfort, Relaxation and Good Food »

    The hotel Bristol at Newquay offers some of the highest standards to be found in this north Cornish seaside resort. Located at Narrowcliffe on the edge of the town the hotel Bristol offers relaxation, comfortable en suite bedrooms and excellent food in a superb dining room. Staff are friendly and efficientfrom Reception to bar to dining room, The hotel has been in the same family for 90 years and many guests return time and time again which speaks volumes for the popularity of the hotel.

    4
    « Good friendly hotel »

    Some rooms have been refurbed whilst others look tired. Bathrooms clean but could be updated. Excellent staff. Very good food, plenty to choose from. Good car parking at rear of hotel. Lovely beaches within walking distance. Indoor pool needs massive refurbishment.

  • 4
    « Remarkable service »

    The hotel was what you would expect for its age, but nicely looked after, Comfortable seats in the common areas as well. But the service at table was amazing. We had a round table with a group of 10. We all chose differently from the menu. The meat/fish/etc came out with very little delay - hot on hot plates - and the whole table was served, including the veg silver service within one minute. Now if they can do it why can't anyone else? This was the first and only time I've seen it done like this.

    4
    « Great South West Base »

    Excellent hotel (a little dated but refurbishment works on the way) Staff are really helpful and informative. I have used this hotel for both business accommodation and also for family accommodation, it is an excellent central point from which to explore the south west areas of interest. The hotel is steeped with history with an overview available to digest. The food and service in the hotel is also excellent. Thanks for looking after both me and my family.

    5
    « Best In The West »

    I just knew this was going to be a great experience from the moment I entered through the back door. But it wasn't great - it was superb! The staff were unfailingly helpful, cheerful and willing, and I really believe that nothing would have been too much trouble. My room was supremely comfortable and well appointed, and yes, the bathroom could have done with a little TLC especially in the tap department, and yes, I too had to play the shower game - but it was fun and I like a bit of a challenge now and then! Overall, I don't think I've ever had a more comfortable stay. Hey I had real sash windows that really opened! The food was simply sublime -there is no other way to put it. Tastes, flavours and textures from superlative quality ingredients carefully and exquisitely prepared. And all served with care and a willing smile. A special mention due for Luke, who patiently assisted me with a choice of wine for my dinner which resulted in the mutually beneficial sale of two bottles from their bin end sale - well done son! Would I choose to stay here if my business wasn't paying for me to? You bet I would! And I would heartily recommend it for you too if you need to stay in the area of Newquay. This is a hotel with style and traditional values, and yes it is a little more expensive than your Jurys, Copthornes and better 3 star locals, but only a little more expensive. And what price quality?

    5
    « Lovely staff!! »

    The staff were amazing and made us feel very welcome. They couldn't do enough for our little sausage dog Cilla. The breakfast is also very good. Lovely views and walks, so handy for the dog. Thank you again!

    4
    « Comfortable, friendly hotel »

    Stayed here whilst also using the conference facilities. Yes the hotel is a little tired and fittings dated but they are currently doing refurbishments (quietly and unobtrusively). Room was large, clean and with a comfortable bed so slept well. Food in the dining room was good. Breakfast very good. Staff were all friendly and helpful. View of the sea from the bedroom and dining room was great. Would stay again if needed to be in Newquay.

    3
    « Great staff, average room »

    Really friendly receptionist and a great breakfast. But the room was average. The shower was either boiling or freezing and I gave up when the shower head fell off the wall! (Broken bracket) The bed was clean but the decor a little dated. The bar area is large but again a little dated. Reduced Winter price seems about right

    3
    « Rooms are average but the staff are first class »

    My husband had a last minute work commitment so we had trouble finding a room and this hotel had availability. We have stayed in Best Westerns abroad and they've been excellent. I was a little anxious due to the mixed reviews. The building has been added to over the years and was not purpose built and this shows with the many narrow corridors and strange room numbering! My first thoughts were 'they need the hotel inspector here to work a miracle'. It is apparently being refurbished, although I could not see signs of this. Our room was functional and very clean, although dated. The hotel definitely has an old fashioned charm that grows on you. The staff are amazing and are so courteous and helpful. We had a cooked breakfast, which was excellent, and sat at a table looking out onto the cliffs and sea. It was good value for money, a little shabby, only 10 minutes walk into the town centre and very near the beach. I'd stay again, but only if I couldn't find something a little more luxurious and streamlined.

    5
    « February break »

    My partner and I plus his parents have visited the hotel in January or February for several years. We are always greeted on arrival as they remember us and ALL the staff are very friendly and helpful. We have stayed in several rooms but my favourite was the Turret room but they have always accommodated us with a sea view rooms on all our visits. Although the hotel is beginning to look 'dated' it is always warm, comfortable and very clean.

    5
    « Perfect Family Break »

    We stayed at the Hotel Bristol with our 2 young children for 3 nights, we had a large family room with a sea view. The hotel was beautiful and very child friendly, the staff were extremely welcoming and helpful, the food was delicious. The hotel is in a fantastic location opposite the beach and a short walk into the centre. We would highly recommended and would defiantly stay again.

    4
    « Very Comfortable stay »

    We have just returned from 4days at the hotel and was thoroughly satisfied with the warm friendly service we received. Yes the rooms are dated, but very spacious, clean and our room was of a very good size, l wouldn't hesitate in visiting the hotel again

  • 5
    « Short break »

    We have stayed at this hotel on many occasions. The staff are always polite, cheerful and willing to help. On this visit we were given our room. We unpacked and went for a walk. On our return the receptionist asked if she could move our room. Her reason was that she noticed that we were not part of a very large black tie event. Our room was above the ballroom and she was concerned we would be kept awake. We were given the best room in the house! Stay here, you won't be disappointed.

    5
    « Perfect Couple of days »

    If you want a couple of days away to relax and recharge the batteries then the Hotel Bristol in Newquay is just perfect. Its a family hotel and you are greeted at Reception with a welcoming smile and efficient service. The rooms are lovely and clean with comfortable beds and you even get biscuits with the tea and coffee. Add to that views from the windows over the green Barrowfields and the beautiful Tolcarne beach. There is everything you could want on the breakfast menu and you can either eat in the restaurant in the evening or more leisurely in the bar. It's an easy walk into Newquay and with all the beautiful sandy beaches you'll have a job to choose the best one. Altogether a perfect couple of days and highly recommend a visit.

    5
    « Overnight Stay »

    We stayed at the Hotel Bristol following a Black Tie Dinner Event. The hotel was great value for money, with a nice spacious room and large bathroom. The facilities were great with old traditional service values thrown in.

    1
    « BOOK AT YOUR PERIL »

    The Best Western Hotel Bristol on arrival given room key made our way through freezing corridors to our room only to find a dank , dated room stuck in the 70s with wood chip wallpaper 1 power point a small tv and inadequate lighting and heating. We cranked up the heating but it took the entire weekend to get the room bearable. Then to top it all off a function on the Saturday evening which is when we found out we were on top of this disco and were bombarded with noise until 1.00 a.m. when we complained we were told there were no other rooms available, although the guest of the function who stayed had rooms away at the other end of the hotel ?. A local told us that the hotel survive on functions and had a bad reputation for guests who stayed which was exactly what we found with extortionate prices for food dinner 1 course pork or chicken roast and 3 veg £20 whilst no selection on 1st breakfast when in the small dining room and a choice on next day when in large dining room, then to cap it all they tried to charge me for the inclusive breakfast.In the potted history of the hotel they are proud of the fact that the hotel has been owned by the same family for 80 plus years which is probable when it was last decorated and they received the 3 star rating which has never been challenged since. The staff are lovely but do not stay here you would be better off picking a local b&b it is sure to have better facilities, food, comfort and décor, or any of the budget hotels who ffer better value and comfort rather than book in RUN FOR THE HILLS.

    2
    « dated, tired , depressing , in desperate need of updating »

    The hotel is very dated and tired. Considering its a best Western hotel I was very disappointed upon arrival. The rooms decor is like stepping back in time to the 1960s. Some serious funds needs to be considered to update the whole hotel. The location is very good being situated on the seafront. The staff were very accommodating and helpful. However, I checked out within 10 minutes and relocated to another hotel as there was no way on earth is could spend the night..I would like to mention I was not charged which I would imagine would not be the case at other hotels.

    3
    « Great location »

    Situated on the seafront the hotel is wonderfully located. I was only staying one night, but I was most impressed with the room size, it was more like a suite. The TV was rather small but the WiFi was very efficient. I ordered a "special" from the bar which was an overcooked lasagna which was very disappointing. However the Cornish breakfast was very excellent. Good quality and piping hot. An additional bonus was the car park at the rear. As others have commented the hotel is in need of some updating, but I would certainly stay again.

    5
    « Excellent value and location »

    I recently stayed in the Hotel Bristol on a work trip and was really pleasantly surprised by the hotel. Although some of the decor was a little dated everything worked and my room was clean, spacious, quiet and warm. I actually really like art deco so the original features of the building were a positive for me. I arrived back at the hotel late hoping to get a drink. The bar had closed a little early as it was a quiet night (completely understandable) but the barman reopened just to get me a drink - really beyond the call of duty!

    4
    « Christmas party »

    Really enjoyed our stay here. Although it was for one night and a Christmas party everything was good. The room was quite large and had great sea views and was very clean and warm. The Christmas meal sw god an served as silver service which was a pleasant change from helping yourselves and trying to be polite!

    4
    « Thank god for the staff !!!! »

    Walking through the front door was like stepping back in time, not quite Downton abbey but the finest 70's decor. The hotel is in desperate need of refurbishment with the ageing decor and facilities struggling to meet the needs of a modern traveller. However, the rooms were very clean, warm and comfortable. High quality bedding and basic tea/ coffee making facilities. Our room was equipped with the biggest bathroom i have ever had in a hotel (albeit brown tiles on the walls and floral wall paper on the ceiling, held up with drawing pins ) The breakfast was second to none, the Full Cornish is the one to go for .. Please don't misunderstand me the staff were superb and operated in a way that would be a credit to a 5* London hotel. The Hotel is located within a 5 minute walk of the main town centre where night life and plentiful restaurants can be found. Other positive notes Free carpark. Free WIFI. Hair driers in each room. Tea and coffee making facilities.

    5
    « Another Wonderful Stay »

    We have been to the Bristol for many years now and each year we see an improvement. Really friendly staff and service. The food in the restaurant has been superb. We stay in a disabled access room and this year with the upgrading of the heater system made our stay perfect. There is only one fault, the disabled room is the furthest from the lift!

  • 4
    « Christmas Party Night »

    Great night out for the price. Food was great, beef melted in your mouth!! Food was all piping hot and when you are serving so many (about 200) at the same time - that is really good going. Yes the decor is a bit dated but the rooms are clean and spotless. Will definitely be back!

    3
    « Christmas party »

    We visited the hotel for a works Christmas party. The hotel is quite dated. There were a lot of staff and the food was served promptly and was hot. However, as a Christmas menu it was dull. The starter was tasteless (Camembert in filo pastry) the main course meat looked processed, all square shaped and 2 slices, plain carrots, Brussels, mash and roast potatoes, nothing festive about it, then chocolate terrine (basically a slab of chocolatey goo, which was rich, but no cream, ice cream offered with it, so I asked and was brought some cream, I would not have been able to eat it without it, mince pies, coffee and a chocolate. Sadly I then got a massive headache so we didn't stay for the disco.

    4
    « Christmas Party »

    Great staff and service on our Christmas party night. Food was very good and nice to have silver service. Bed comfortable and large bathroom. Only negative comment is the dated decor. However clean and tidy. Would go again.

    3
    « Where was Poirot? »

    Stayed at the Bristol last week. Don't get me wrong, the Bristol is a lovely hotel with very friendly staff but it is looking a bit dated. Also, given the time of year,it wasn't't very busy so I kept expecting to bump into Hercules Poirot around every corner as it reminded me of a set from the detective series. Food was good, breakfast was very good but maybe a bit more on the plate but all in all, a very nice stay and room 352 is very comfortable. Come on Great Western, give the hotel a bit of a make over and the attention this grand hotel deserves or at least do something with the staircase carpet!

    4
    « Good hotel »

    Stayed as a coach driver,had a 3rd floor room,very large double and single bed,sea view room,was very windy but glazing coped well,staff friendly,bar ok,breakfast good,swimming pool ok,big function on in another room and all of a sudden invaded in bar by people who had had to much wine with dinner,should have a separate bar for them,,15 min walk to main town,tesco express near by,in summary good location clean comfortable and good staff,

    4
    « Warm welcome, great position, lovely view and well trained staff. »

    Spent the weekend at a dance event and the hotel did everything they could to make it enjoyable for us all. We were scheduled to eat dinner every evening together and it was well organised, food all came out at same time, hot and delicious. The service was excellent. My room was lovely and warm and had a fantastic view of the sea, which was very dramatic during the storm that was blowing outside! The bathroom was a bit tired but clean and there was plenty of hot water. Main ballroom is mirrored and a good size. That and the smaller function room have well maintained sprung wooden floors. Breakfast had loads of choices and was up to standard expected. Parking is at the rear and if full there is a public car park within minutes, which you do not have to pay for provided the hotel has your reg no. This hotel is not 'posh' but it is comfortable and nicely decorated. The plaster worked ceilings are beautiful.

    3
    « Average at best »

    Tried this hotel while away on business, the room and decoration was very tired, bathroom suite didn't match, mixture of white and yellow fixtures that would have been exceptable in the 80's. I felt that the premium price charged wasn't in line with the quality of hotel. There are much nicer hotels for the money. The breakfast and location were good to end on a positive!

    4
    « Service is everything »

    Good hotel, had a fantastic room on the top floor with a living room with bay windows overlooking the Newquay cost. Slept very well and breakfast in the morning was lovely served by a polite and professional assistant restaurant manager (sam) I think.......Didn't dine in as it was quiet and not many people in the hotel but could have been persuaded to by the staff if they tried. Overall very good stay. Hotel is dated but the room and service made up for it

    2
    « A Clint Eastwood film classic »

    Where do I start The good. I had a front facing room overlooking Newquay beach view was fantastic, the breakfast staff and food was very high quality and enjoyed. The bad The hotel although is of a historical age it looks tired and neglected it is in desperate need of a fresh look. The ugly The bathroom wallpaper was peeling off, can't understand why you put paper in a damp atmosphere botch repair over bath and shower unsightly, the cold water never turned to cold. The bed although comfortable was shakey It's a shame this could be a lot better if money was invested but can only assume due to tourist trade in summer were people would be turned away from the door there isn't the incentive to do anything

    5
    « Event dinner »

    Thoroughly professional service. The dinner for 90 of us was superb, the service was efficient and happy and the restaurant manager was excellent. Guaranteed top class results. Comfortable rooms and proper breakfast.

  • 3
    « Tiny lift, early morning noise. »

    Needs a facelift for a non budget hotel. Bed comfortable enough, very small old fashioned bathroom (no bath). Stayed 2 nights and woken both mornings before 7am by people walking passed the room as the floorboards creak so badly!! Poor lighting in room for getting ready ladies. Breakfast the first morning was fine, no self service at all though. Men may prefer larger portions! The 2nd morning the breakfast venue changed as due to the function we had attended the previous night at the hotel, there were more people, so the function dining hall was used and there was some self service (cereals & juice). On entering our party of 4 were asked to sit separately to avoid using another table, which i declined!!! Burnt toast too! The function was for 150 people and the seating arrangement was cramped to say the least. The food served was ok though. Wine choice not great, who doesn't have Zinfandel these days?? Hard work with the suitcases, the lift holds 2 people and there are quite a few stairs to negotiate.

    4
    « Great service »

    Business stay, first time here. Cannot complain about the value for money. Place does need a bit of tlc but you get what you pay for! Service from staff was excellent. Car parking at rear. Free wifi, good breakfast. Great view if you get a sea front facing room.

    5
    « superd time at this hotel »

    Having accompanied my 90year old uncle on what was his 64th year visiting this hotel, I am truly impressed with the excellent standards the young family continue to maintain. Amazing sea views outstanding food and a warmth of welcome that is second to non. We will be back.

    5
    « Pet Friendly »

    A great stay at the Best Western in Newquay. The staff were extremely helpful and very friendly. Felt relaxed and comfortable about our two dogs staying at the Hotel with us, Perfect location , next to the centre and across the road from the beautiful beaches, Décor a little dated but clean and comfortable and ideal for the purpose of our visit

    4
    « Large room with magnificent sea views »

    We booked a superior room as it was a special celebration and were not disappointed as it was huge with amazing views of the sea and surfers. Although the swimming pool was basic, I had 2 fabulous massages by Sue. Would return again.

    5
    « October 2015 Holiday »

    We have just enjoyed a two-week holiday at the Best Western Hotel Bristol. We absolutely love this hotel and it is our second home. We first started staying there in 1959 when we were just two years old. The hotel is a lovely old building with long corridors and beautiful rooms, most of which have spectacular sea views. The staff are so friendly and professional and many of them have worked there for years. We have not been abroad for years and years but we stay at The Bristol twice a year. Well done to all the staff, Caroline, Linda and Dawn in the restaurant, and the restaurant managers, Lucaz and Sam, and Glenys, Angie and Alison on Reception. We are already counting down the days until our next visit in March 2016.

    4
    « Dated but very good value and excellent staff »

    I've used The Bristol on a few occasions for short term business trips. Like most hotels in Newquay, it is a bit dated. But all the rooms do have all you need, comfortable bed, tea/coffee, good wifi etc. Rooms do need updating as does the public rooms. Excellent breakfast, order what you want. All staff are more than helpful.

    4
    « Nice view of the sea »

    The hotel is in a good location just at the top of the town and is in easy walking distance to all Newquay has to offer, with beaches walks shops and pubs etc. all within a short walk. The room was a bit tired as was the bathroom but the location made up for that and the staff were very helpful and friendly.

    4
    « Great Staff »

    A nice older type of seaside classic hotel. Very welcoming and well presented staff Great food and great bar Excellent location for nice long walks outside Newquay. Car parking good. Lots of interesting events go on at this hotel Game preservation meeting, Murder mystery weekends and so on. Well worth a visit

    5
    « Good English hotel »

    Ok.... This is not a modern hotel but it oozes charm as a classic English holiday hotel. The carpets may be threadbare in places but the service from all of the staff and the quality of the food could not be faulted. Excellent !!!

  • 3
    « Not that great »

    Sometimes I wonder how a property ends up with such a high TripAdvisor rating and the Hotel Bristol is one of those cases. The hotel was probably fairly grand 30-40 years ago, but it is pretty run down today, with depressing rooms and hallways. The location is good, right on the seafront with lovely views. Parking is easy and free. However, the décor is decidedly garish (floral prints everywhere), the carpets have not been changed in a while and the corridor leading to my room really stank. The WiFi doesn't work (for me or about six colleagues in different rooms). My room was unusually large, but this made the age and incongruity of the fittings even more noticeable. You could hardly see the TV from the bed (tiny) and the bathroom was really basic. I understand that the investment needed to return this place to its former glory would never pay back, but simple things like proper glasses in the bathroom rather than plastic ones, staff folding towels that one has left on the railing to be reused or providing proper toilet tissue rather than the cheapest strips of paper ever seen would help! Staff were generally friendly and helpful, although the restaurant staff were trying so hard to come across like they were waiting at a five star hotel it was comical given the surroundings and poor quality of what was being served. The breakfast buffet could definitely do with some healthier choices and fresh fruit! I suppose all of the above could be forgiven if at least the hotel was good value, but to pay over £100 per night for B&B outside the main season and have to deal with the above just struck me as pretty poor.

    4
    « Super Sunday Lunch. »

    My sisters and I were fortunate enough to win Sunday lunch for two ( which was donated by the hotel ) at a charity ball. The three course lunch was beautifully presented as well as being very tasty, the staff polite and attentive. We were lucky to have been given a table next to the window so had a wonderful view of the bay which was full of activity. We can definitely recommend this hotel/restaurant for the first class service we received.

    4
    « Above & Beyond Service »

    While the hotel itself is a bit tired and needs to upgraded, it is in a good location with views of beach and surfers directly across the street. The one thing that really impressed us was that we forgot an item in the room and realized it after checking out. We called the hotel to ask if they had found the item and if it was possible to have it shipped back to us. Without hesitation, they agreed to ship the item back to us, which was outside of the UK. And not only did they ship that item, but they also shipped another item of ours, which we left in the room and were not aware of doing so until we received it in the post. We are very thankful for their honesty and generosity with the international shipment at their cost. We would stay there again, but would like to see an upgraded hotel next time.

    5
    « Classic English Hotel »

    Cannot really fault the hotel, the staff were really friendly and helpful, the food was great, the service excellent. My only gripe was that the room we stayed in (great view overlooking the bay) was a bit tires an '70's emulsioned artex on the walls, but this did not deter the great 6 days we had there

 

Getting to the hotel ...

All directions
·From: A3058. The BEST WESTERN Hotel Bristol is a seaside hotel located on A3058, approximately two miles northeast of the town center, nine miles from A30 and 81 miles from M5. The hotel provides an ideal base for touring Cornwall.