BEST WESTERN Heath Court Hotel,  Newmarket

4.0/5  - based on 403 guest reviews.
Moulton Road, CB8 8DY, Newmarket, Great Britain - See map
+44 1638 667171 +44 1638 666533

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
  • Tennis court
    Tennis court
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TripAdvisor Traveler Rating
based on 403 traveler reviews
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Enjoy Newmarket Heath and the BEST WESTERN Heath Court Hotel, a rare opportunity to sample great service without the high-end price tag. We are just under two miles from the famous race courses should you fancy a flutter during your stay, while comfortable, well equipped bedrooms at the hotel itself make us a firm favorite with return visitors. The hotel counts the 'Gallops' as a close neighbor, and you'll see thoroughbreds training every day should you join us here in Newmarket! Wider Suffolk is within easy reach too, with Cambridge, Ely and Bury St. Edmunds all easily accessible. Our conference centre makes working away anything but hard work, while five quality meeting rooms can be used for interviews, gatherings or seminars during your break.

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Room 1

Guest reviews


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based on 403 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
152
Verygood
 
117
Medium
 
62
Poor
 
49
Horrible
 
23
Business Business 127
Couples Couples 130
Family Family 51
Friends getaway Friends getaway 49
Solo travel Solo travel 31
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Heath Court Hotel,Newmarket
  • 4
    « Great Christmas lunch »

    We stopped here for lunch with a coach party on our way to Norwich. We had a great welcome. The dining room is pleasant and well furnished. We had a carvery Christmas lunch. There was a choice of beef or turkey with an excellent selection of vegetables. The meal was superb and was followed by as choice of desserts and coffee. Can't say what the accommodation is like but, if this is the standard of the meals served it is well worth staying here.

    4
    « Good, comfortable stay »

    Stayed for two nights whilst on a course in Newmarket in November. Comfortable stay, breakfast was cooked whilst I waited the first morning (as I was the only one there!) and good buffet second morning. Very quiet, lovely views out onto the gallops. Slightly run down, however good parking and well priced. Thank you

    4
    « did the job »

    tried several hotels in newmarket, this one has been the best so far. small but comfortable room with everything thats needed for an overnight stay. very clean all round,wardrobe a bit tatty.we had dinner in the bar area as the restraunt was full. we still had very good service and a very enjoyable meal. all the staff were very polite and helpfull.

    3
    « An overnight stay »

    This is a hotel which overall delivers what you need for an overnight stay. There are a number of issues associated with noise between rooms, however the stay was ok. Pleasant but that's all. The room was small and bathroom accessories were limited.

    2
    « rooms »

    our double room was on the small side.the décor was tired,with some of the wallpaper peeling off.bathroom was fine.cleanliness of the room was very average and it had no window for us to open as it was on the inside of the building,so the window looked onto a corridor.very disappointed for the price we paid

    4
    « Trip to the races. »

    We have stayed in a number of hotels and B&B's in the town and this year we stayed at Heath Court. We had 2 rooms, a twin and a single (4 & 7). Both rooms were very adequate for a decent nights stop for 3 days at the races. The twin room was a lovely size with a double and a single bed. The single room bed was lovely and comfortable. Both bathrooms were good and clean. Air con great in both. The breakfast was good with a help yourself cooked breakfast, cereals and toasts. Car parking was easy with plenty of spaces. Location close to Warren Hill gallops for an early morning stroll was just want we wanted. Overall some parts of the hotel need a little modernisation but this is ongoing as some parts have been done already. But it's clean and tidy with helpful staff. Would definitely stay there again.

    2
    « Small & Tired Looking Room »

    Great quick no fuss booking in experience. Treated really well by duty manager. Very good sandwich and pint! However, room very poor value for money... £86.00. Very small and over used, no outside window, carpets soiled badly, damp and corroded skirting board, door had a vicious return spring that nearly locked me out, not a comfortable night's sleep, lot of noise from corridor and early risers, electrics very poorly organised obviously cheaply fitted. On the plus side - en suite well appointed and bright.

    5
    « Races »

    Two night stay on second visit to Newmarket! Really couldn't fault this place-no silly raceday price -central location-booked double but were given a family room -it was huge! Bathroom was bigger than the bedroom and en suite combined of the last place we stayed (The crown rooms-don't bother!). Lovely and clean,beds were beautifully made and looked luxurious ! sky sports,horse racing channels and full freeview on a large tv in the room. I slept very well but my boyfriend did find the bed too soft on first night as he suffers with his back-I took the mattress topper off the second night and he said it was much better so an easy fix! Staff were very friendly and nothing too much trouble. We didn't include breakfast when booking but needed to eat before races so paid the extra (not cheap but on par with other hotels). Always dubious about buffet breakfasts but this was really lovely -a choice of eggs which the chef comes out of the kitchen to freshly prepare for you. The one negative I can think of is that our room looked out onto a brick wall lol thought I'd mention as some people might find that a problem. However ,it didn't bother us in the slightest! We didn't stay for the view! You would do well to beat this place -will definitely go back! Highly recommended!

    1
    « High pitch noise in room »

    Disgusting high pitched noise causing earache and migraine. The poor receptionist tried to explain it was a kitchen fan. They had no other room available and my car was the only other option. Never again Once the kitchen fan was off there was a humming sound which none could be done about

    4
    « Racing Trip »

    Stay at this hotel regularly and never had a problem on this occasion In room 37 I was near the lift which there was some noise and I found the mattress too soft spoke to a member of staff who said they would check the mattress.As always the hotel was very clean and I had very good service from the staff good breakfast great location near warren hill gallops I will stay here next time but ask for a room away from the lift.

  • 5
    « Staff Room and value for money »

    On my arrival I was meet by a smiling friendly face at reception and check in was very smooth and I was asked if I needed a hand with luggage which I get asked often. When I got up to my room 17 was very clean and the bathroom was also spotless. in the room was mugs for tea.coffee with a good selection of Biscuits. On my departure the system was very smooth overall a great experience.

    2
    « Frayed around the edges »

    For the price..its a bit frayed around the edges, details like I show below are there to be seen and so easy to fix. I did expect more. The bar and restaurant have been refurbished in recent years but rooms are in need of TLC. Food expensive but staff excellent , overall could be so much better.

    5
    « great staff »

    location was perfect and the staff were very friendly, best buffet breakfast I've had. If going to Newmarket for races, you get the best of both worlds. as after the races you are a short walk to the town centre.

    4
    « HI i came for my brothers wedding on the 24th of september 2016 »

    The food was excellent the services was very good and the whole day was amazing especially the staff they where all friendly and welcoming to my whole family Rachel moor was so kind and she is a vey good photographer and thanks for the good day I would reamed it to anyone for there special day.

    2
    « Wedding stay over »

    Room was very small and tired. Luckily the bathroom was better. 1 night was enough. Bed was clean and comfortable. No view from window just looked out on corridor which was strange. Wedding party was good though

    3
    « Some work still to be done. »

    Average only. Check what room you book for. Some rooms look out onto a corridor from an internal window rather than looking outside. There is evidence that the hotel is being improved as the bathroom was good as was the double bed. However, the rest of the furniture in the room was tired, dark and with ill fitting doors. The breakfast was rather expensive, but there were plenty of local cafes. Unlikely to stay again.

    3
    « Not good enough »

    Stayed here for one night on business. I got a tiny room with an equally tiny TV. Decor showing signs of wear and tear. No iron/board but this was brought quickly. Aircon provided. It's just all a bit meh, tatty, and disappointing. Next time I'll use the Premier Inn.

    5
    « Perfect for Race-goers »

    The Heath Court Hotel is just perfect for any race goer looking to stay in Newmarket, just 2mins away from the gallops on Warren Hill, and within easy reach of both race courses. With an excellent location, good food, friendly helpful staff, the Heath Court has it all.

    5
    « Dated exterior, but great hotel. »

    We arrived at Heath Court and was a little disappointed as it looked very dated. BUT, the receptionist was lovely. Room was clean and tidy - albeit the bathroom and windows were quite dated and we didn't have the best view. BUT that didn't matter. Brand new bed. Comfortable pillows. Clean. Tidy. New TV for whiling the time away waiting for a cab. 24 hour bar. Peaceful room. And an amazing full English breakfast! (Which was delivered to us in our room, even though we put the call through 2 minutes before the end of breakfast!) Can't fault the place, even though the price was a little steep - would definitely stay here again for the quality.

    5
    « Stunning »

    What a fab place to stay! Simply gorgeous menu with mouth watering food, very nice staff throughout, lovely rooms and well kept front area with flowers and planters. Near shops and main street with petrol station near also.

  • 1
    « Grim »

    Beyond tired, rooms with windows onto corridors, loud hum in room that is "just the kitchen extractor fan", oh and anytime a nearby room flushes the loo you hear it in all its glory. Thankfully the air con works so at least you can create a kind of stereo effect with the hum. Interesting wallpapering technique whereby it's peeled off all over the room but they've just painted over it. See photo and you too could have this look.

    3
    « Don't book budget »

    Stayed here last weekend with my same sex husband in a budget room (room 16). Smart hotel, ideally located. Lovely bar and dining areas, well appointed. Ample parking. Excellent breakfast. All staff very pleasant, helpful and professional service. Had an interior budget room due to hotel being full. Bed was OK but double bed quite small. Hot night so air conditioning on, as couldn't open the interior window. Noticed a large pool of water on the wardrobe top when we left which was dripping onto the carpet but unable to report it as no-one on reception to check us out. Needs fixing, can't be healthy! Otherwise, would certainly recommend.

    2
    « Uncomfortable stay »

    Given the pokiest room in the hotel. Clean but so hot! No air conditioning, small window opening. Dated room but modern bathroom. Mattress is in need of replacement - huge depression making an uncomfortable night's sleep. Charged twice for room! Still waiting for refund. Good English breakfast. Easy free parking!

    5
    « Very Pleasantly Surprised »

    My partner and I arrived quite late one night and received a very warm and efficient welcome. We were upgrade to one of the larger rooms which was very comfortable, clean and spacious. The main reception and bar/dining areas are very attractive and comfortable. We were just in time for the restaurant where the service was good, as was the food, particularly the Belly Pork! Breakfast was excellent.

    5
    « Superb food and excellent service »

    What a fantastic hotel, litterly footsteps from the local shops and restaurants. The hotels restaurant is fantastic, the food is a good as it sounds on the menu, and it's well worth staying for breakfast as that's super tasty too!!! Highly recommend this hotel and restaurant.

    4
    « Bussines stopover »

    Location You cant get more central than this. Plenty of pubs and restaurants around if you wish to go out and plenty of opportunities to window shop nearby. Reception As commented in another review the receptionist was very pleasant and I feel confident that if I had had any issues they would have been dealt with efficiently. Bar I had a few drinks at the bar and although the décor is a little 'dark' it doesn't strike you as oppressive rather, its just there. The seats are comfy and there are plenty of them in a variety of seating styles. Most importantly the beer was good and the price quite reasonable for a hotel. I never had to wait for a drink and the service was good, talkative and friendly but noticeably held back when I was working, which was appreciated. Restaurant Didn't sit in the restaurant as I ate in my room though it looked quite pleasant. The food (scampi, chips and peas) were hot nicely cooked and the tray had all you would expect, lemon condiments etc. the menu had a good variety and all the prices I thought were very reasonable. Room I was very pleasantly surprised by the room as it was LARGE, comfortable, had a settee, chairs and table with a view out over the car park and town. The bathroom was spacious modern but tiled in a Victorian style? which worked for me as I think it looked timeless. The night porter was very nice and politely showed me the telephone on reception with the big sign above it saying "lift receiver for attention" rather than ringing the door bell as I had just done! All was very clean and overall I think very good value for money. I will certainly stay there again when in Newmarket.

    2
    « Needs a Facelift »

    A one night stay that suited a purpose...ideally located for Newmarket town centre, however the rooms are very tired and smelt strongly of damp. In desperate need of modernisationan and more suggestive of a hostel than a hotel. Saving grace was the lady receptionist who was very polite and professional and instantly offered an upgrade when we complained. Didn't use the restaurant as arrived late and left early

    4
    « Very pleasant »

    Exactly what you would expect from a reasonably priced hotel, breakfast was good, rooms were very clean and our bathroom looked recently refitted. Good value for money and Newmarket was very nice too. Didn't try the restaurant other than breakfast but was well presented.

    2
    « Newmarket nights »

    We stayed at this hotel for my brother in law's 50 th birthday, something a bit special I presumed, after an evening's horse racing at the July course followed by Mark Ronson doing his thing on the decks, mixing some fabulous music. I found that it was a bit overpriced for what you get, sorry, but it wasn't anything special, not value for money in my eyes.

    2
    « Disappointing »

    Booked this hotel for just the one night ( thank god) as we were going to the Newmarket races. On arrival we noticed the building itself looked shabby, and entering, the carpet looked like it hasn't been replaced since the 80's As we checked in I was thinking I hope the room is better as we had payed £120 for one night, to my shock the receptionist tried to charge us £ 214 ??? After showing the booking confirmation this was amended. Going up to the room the 80's carpet ran through the hall, had to go down a drafty passage to the room, as I opened the door there was a musty damp smell, the room was tiny, paper hanging off the walls, Tiny TV also holding on the wall for dear life, had to sit under it to watch, bathroom was good and very clean Window is unable to open and people can see in your room as they walk down the passage I can't believe Best Western charge £120 for this damp box, a fair price for this room would be £30 As we checked out I was asked how the room was, on mentioning this problem I was informed that it has plans to renovate, fine but why charge the full price while it's in the state it's in? Breakfast was poor in my opinion, one of the male staff seemed to be in a bad mood It's put me off Best Western in the future Location was good

  • 3
    « Average stay »

    We checked in with the NP as we arrived late. Friendly but could benefit with more training. Didn't no we was arriving, didn't tell us which way our rooms were until asked etc. Alarm call at 6am??? We didn't request 1 so didn't appreciate being woken up at that time when we didn't arrive till around 2.30am! Rooms could do with a refurb think this would benefit the hotel. Bed very comfortable! Shower lovely and powerful! Bar area nice. Room was very clean you can tell house keeping do a good job. Short blonde haired receptionist didn't seem to acknowledge us in the morning. I work on reception in a best western myself so did expect reception to be a lot more friendly. Short brown haired receptionist that checked us out was lovely. If I needed to stay in the area again I would probably return. Checked out 04th August (1night stay)

    2
    « A Bad 1970s' Sitcom »

    I knew that my future would include a pokey, over-priced room, but I didn't think it would be all that bad for one night. First off, as a Diamond, I never did get my promised extra amenity (despite asking twice at the front desk). The room reminded me of a prison in a bad 1970s' sitcom. I find it hard to believe that in this day and age, they can charge £86 for such a terrible room. Not only was the curtain torn, but the wallpaper was peeling and the surfaces (especially around the tiny bed and headboard) failed the wipe test. I'm confident I left the room cleaner than when I arrived, as I used anti-septic wipes on ALL of the surfaces. When I mentioned these problems at check-out, I was informed that they hoped to renovate the single rooms in the next 6 months, but ?good help was hard to find?. Sheesh. The small Freeview TV was not tuned properly, but at least the A/C worked. The only good thing about the room was the clean bathroom and powerful shower. I didn't try the restaurant or bar, but the staff seemed friendly. While I hope I never have to go back to Newmarket again, if I had to, I would certainly try to find alternative accommodation.

    2
    « Very disappointed »

    Standard rooms are like prison cells. No external windows, old fashioned décor/smell and not a lot of room. The only window looks onto the main through hallway so a lot of noise of returning guests passing the window and they can also see into your room if the curtains are not closed. Not enough room for two people. Tried to order food after checking in at 3.45pm and was told kitchen doesn't open until 6.30pm. This was after being told previously over the telephone food available all day.

    5
    « Expectations smashed beyond belief!!! »

    To clarify this review is based on delivery vs expectation. Was travelling to Norwich and needed a half way house to stay to recharge batteries. Obnly needed a night so booked a basic single, no windows basic etc. Easy to find with plenty of free parking. Friendly welcome on reception. Did the usual form fill in, pay some money, get key etc. At this stage only expecting something basic. Got to room (24) and rather than a pokey little single room was confronted by lots of doors. One to the bathroom, one to a single room and the cherry on the cake was a door to a giant double room. Totally lucked out with a family room / suite. Although a little tired, the condition of the room was very good. A choice of two king size beds and a large screen TV and DVD player. Had everything I could possible want and more. Free Wifi which was fast and consistent. 12Mb down and 6 up which although not superfast was far more than enough for watching youtube and netflix. After a wonderful night sleep on the very very comfortable bed and a wonderful shower I went down for breakfast. A buffet affair with usual fruit, cereal, juice plus a hot breakfast buffet with eggs cooked to order. Even had a few pastrys on the hot plate keeping nice and warm, not cold and chewy which most places serve. Real coffee in a caffetiere. Only one and a half cups worth but the attentive waitress saw I had just finished and brought over a fresh one (after asking if I did want another). I was planning on leaving early in the morning but stayed until checkout time to get some work done. Could not ask for more.

    2
    « Poorer than 2 years ago »

    Stayed in room 16 on business for one night. Requested payment when checking in and having booked on the BW site this is not an acceptable way for Platinum members to be treated, they have all my details on file. Receptionist was not friendly so did it but not happy, also when asking for a VAT receipt was told would get it in morning, again not good enough when I've just paid over £90 for one nights B&B. Room was outdated, a throwback to the 80's and was really quite small with a wall mounted TV that needed a magnifying glass to view. The AC unit dripped water continuously so much so I had to switch it off at night so I could get to sleep. The public areas are modern and well presented but reception area is quite honestly pathetic. The breakfast was good and in general the staff are pleasant and attentive. The best aspect of the stay was the bed comfort which was great. Won't stay here again.

    3
    « Still waiting for breakfast »

    Such a shame. Lovely staff, nice big room, great location but total disorganisation. We stayed with our dog & needed breakfast room service but there aren't any forms available so had to write on a bit if paper which evening receptionist must have forgotten to hand in. Ordered for 9 .... Went to check at 9.15 ...... 9.35 still waiting & we need to get moving!!!!!

    5
    « Break away »

    Lovely places to stay friendly staff lovely meals and great rooms with everything you need would visit again and love the comfy beds plenty to do a near by breakfast was very nice and brought to the room in walking distance to all you need nice pubs and close to race course thanks for a lovely stay

    4
    « Well Located for Business in the area »

    We stayed at this hotel for 1 night on the 21st July 2016 and we stayed in the July Suite(19). We had had a busy day with meetings and we found the hotel easy to get to and it had ample car parking facilities. The Staff on arrival had been having difficulties with the Room Key technology but they still booked us in very quickly and took us to our room returning a short time later when they had successfully activated our copies of the key card. Very good service we thought not to be kept waiting. The room was very very good indeed, having a large sitting area, large screen TV and upgraded room amenities. They bathroom was truly huge and very well presented. His and hers sinks, large shower and seperate bath.It was very well presented. The WiFi was very good so we were able to finish our work that evening easily. We found all the staff very friendly and helpful. The bar area in the evening was good for sitting in or out on the patio area and the service was good. Breakfast in the morning was not too bad, but was a little lacking in some of the areas you would expect, liked not all the hot-trays were out and mushrooms not present or refilled. Also the serve yourself toast machine was of the typical type that actually does not prepare your toast, unless you like it the same colour as you placed it in the machine. They are obvioulsy aware of this issue as they have the notice above the toaster, DONT put your toast through twice.( Unless of course you like the appearance of firemen in uniform due to setting off the smoke detectors.... Mrs E did of course want to do this but was restrained by my good self who needed to get on to another meeting). Overall, it was a good place to stay and very convenient for the town area.

    5
    « Excellent stay »

    Stayed here on 24th June was seeing will young at Newmarket races.. We arrived just before midday and our room was ready. Very big spacious rooms with a double bed and single. We had a carvery dinner which was also lovely. The lady on reception was ever so helpful, members of staff were also polite and helpful & very chatty. Nothing was ever a trouble always willing to answer questions as this was our first time at the races. Parking at the hotel is free but is a first come first served basis this wasn't a problem though returning back at midnight. Breakfast in the morning was lovely really plentiful.

    5
    « Great hotel and staff »

    A one night stay for a day at the races! We were unable to check in early due to the hotel being so busy, but staff kindly supplied a room for us to change and freshen up after a long journey!! Our room was spacious, comfortable and well equipped! Breakfast was of a very good standard with plenty of choice! Staff were both friendly and very helpful! Will definitely stay again

  • 4
    « good location in town »

    Best western always reliable. this one no exception. Good room -all facilities as you would expect. Nice big bathroom. Plenty of parking. Breakfast not huge in choice but still nice. Very very good value. Very well placed for visiting the Newmarket museum and the Jockey club gallops, and close to the main road through town with all the restaurants and pubs.

    5
    « Was really good hotel really help us out (even tho when got there booking was not on system)! »

    We stayed here and was lovely, however upon getting there are booking was not confirmed so they done everything in there power and sorted us out a fantastic room! But being first time I had used trip advisor and if they did not have a room available I'm not sure what would have happened?!? So I would stay there again however I will not book anything via trip advisor again !

    4
    « Enjoyable stay »

    Only here for a couple of nights but worth complimenting. Yes the building has a somewhat dated appearance but it provides all you need for a comfortable stay and our room was huge, and a good deal at the price we paid. My only disappointment being that I booked well in advance of my visit and had asked for a room overlooking the gallops which I didn't get, but wasn't about to make a fuss for the sake of two nights! Food was fine, bed was comfy, good parking facilities, just about all we needed for a short break.

    5
    « Brilliant staff and hotel »

    Visited this hotel for 2 nights when attending a wedding locally. The staff at the hotel are amazing! Lovely friendly welcome and we were given an upgrade so more than happy with the room. Very clean and tea and coffee facilities provided along with nice fluffy white towels. Had a problem with the taxi we had booked to take us to the wedding venue and the staff could not have been more helpful in tracking it down for us for which we were so grateful for. Service makes a hotel and the Heath Court have definitely got it right. Would recommend a stay here and the location is very good with parking available which is why we chose to stay there. Many thanks to all at the Heath Court for such an enjoyable stay.

    5
    « 70th birthday party »

    My husband and I celebrated our 70th birthdays, with seventeen guests in the hotel restaurant; all of the food was excellent, and the staff very attentive. Compliments to all for making it a fabulous, enjoyable evening. Many thanks Irene and Ray Brotherton

    5
    « Perfect Stay »

    I was booked in the July suite. An exceptional room with every amenity you can imagine. Enormous amount of space & comfort, bed & pillows to die for & more storage space than you could possibly fill. Tassimo coffee machine, biscuits & cookies together with chocolate & tea all provided together with fresh springwater still & sparking. Enormous shower room & bath with bidet, toilet & 2 sinks. What more could you require.

    5
    « best best western »

    i have stayed in hotels all over the world and many 5 star but i can honestly say that none of them have the equivalent of your louisa she is more than polite and professional she feels like your friend from the moment of talking she is this hotels greatest asset upon which we all agreed and the reason we have already re-booked for next year

    5
    « Great hotel! Definitely recommend it!! »

    Visited for a weekend and had a great stay! The staff were friendly professional and helpful and the hotel is located really well for visiting the town, racecourse and surrounding countryside. The room was great - would definitely recommend a superior room which is extremely large! Breakfast was perfect! Lots to choose from - from fruit and yoghurts, to pastries, to cooked breakfast! Would definitely recommend the hotel to anyone looking for somewhere to stay in the area!

    1
    « majestically underwhelming »

    Attended this "3 star" hotel for lunch as part of an organised day out . so not my choice of venue. First impressions not good . There were ragged greying net curtains hanging out of the bedroom windows. The building is ugly but there is nothing that can be done about that . Supposedly the place has had a major face lift but the room we were in- The Guineas Suite- was very tatty . Again greying nets were hanging off the windows In some places they were not even fixed . Badly stained and broken ceiling tiles . Dingy lighting. Food was uninspiring to say the least - set menu . Service rushed with minimal interaction from staff who looked extremely bored paper napkins - a big no no in my book.Chewing gum on a carpet that a staff member stod inches from. If I noticed it so should they. Ladies toilets had a bin overflowing with paper towels with wet and muddy floor

    5
    « Lovely stay »

    Came up here to go horse racing. Booked 2 nights stay.chose to have a superior room. The room itself was very spacious had everything you need included a tassimo machine. Glad we chose this hotel as it was quiet outside and the hotel had plenty of parking. The staff were all very friendly and the hotel was spotlessly clean. Di use the bar area but can't comment on the food as we into the town as we wanted to look around. Would reccomend this hotel to anyone but worth the upgrade to a superior room.

  • 5
    « Huge family room - was apartment size! »

    Excellent value for money! Great location and the enormity of the room made up for the dated decor! We requested a family room and were literally given the equivalent of a whole flat! There were two large separate bedrooms and large bathroom all in one unit. Fantastic layout for families, friendly and welcoming staff, free parking on site, would definitely stay again.

    5
    « Excellent Hotel »

    I am highly impressed with this hotel. My room was in excellent condition and the air conditioning worked well. My Myfi box was difficult to connect however the Wifi in the hotel had a good connection and I was able to work from the hotel room. My evening meal was very nice and breakfast was freshly cooked!

    4
    « NEWMARKET RACES »

    had a good deal on exec suite , room spacious and clean ,bed clean and nice bathroom, staff were polite helpful and check in quick .but let down by having no safe in the room so having to carry our things around which isnt good .nowadays all hotels should have a safe ,also no fridge in the room .think this hotel needs to think about upgrading to the present . but saying that we had a great day at the races and a good night out in newmarket so would prob return

    5
    « Afternoon Tea »

    Booked afternoon tea for five people. Surroundings very relaxed, staff very attentive but not over the top. The afternoon was delicious with a great selection of food and extremely good value. If you are looking for afternoon tea in Newmarket give it go. Will definetly be back.

    5
    « What a find! »

    We have been coming to Newmarket for years and this is the first time as guests at Heath Court. Despite a 70s exterior the hotel is faultless with efficient and helpful staff like Lee on reception and the hardworking restaurant team. Nothing is too much trouble. The restaurant and bar are modern, yet elegant. Our room is more like a suite and the bathroom with its fantastic shower and large "soak-in" bath is spotlessly clean and tastefully decorated. The views of the gallops from our 2nd floor room are panoramic. The carvery was wonderful as was the buffet breakfast this morning. We liked it so much we booked in for an extra night. The only regret? We didn't give this delightful hotel a chance sooner.

    4
    « Perfect location for Newmarket with free parking »

    Room was beautiful, bed perfect, staff very helpful, on the Saturday there was a wedding in the hotel, not very accommadating for hotel guest if you wanted the restaurant you had to intrude on the wedding party, also in the bar ,

    5
    « Another great stay. »

    Another great stay, as usual the staff went the extra mile to make our stay as smooth as possible. Many thanks to the reception team. The room was spacious and comfortable and the bed perfect, a good nights sleep and a filling breakfast to set us up for the day.

    5
    « Perfect for four stars »

    Yes, I know it's rated only three stars but surely that must be a mistake. Don't let the disappointing exterior fool you. My wife and I stayed there (with a group) for two nights and we found our room was beautiful, all amenities appeared to be brand new, coffee machine, stacks of complimentary biscuits, toiletries, huge soft thick towels, heavy bathrobes, choice of pillows and lots more. The staff were brilliant in all departments. Nothing was too much trouble. The food in the restaurant beautifully presented and served. White tablecloths, elegant cutlery. Tea and coffee, all kinds, were served in individual cafetierres. Free WiFi. Officially a three star hotel but unofficially I'd give it five. We've been around a lot and this is one of the best hotels we've experienced.

    5
    « Excellent restaurant, reasonable rooms, with good service »

    From the moment you check in the Heath Court will strive to make your visit a memorable one. Yes, it is a little dated from the outside, but once inside the staff will ensure that your needs are comfortably met. The restaurant, which will not break the bank is one of the best in the area and readily will cater to both special dietary needs and allergies. That said, it is popular for both residents and non-residents alike, and can get busy, so it is well worth booking a table in advance. Free WiFi is available throughout the hotel, all though it can get a little sluggish under heavy use.

    3
    « Ok for a couple of nights »

    We stayed here for one night after a day at the races which is about a mile away. The hotel was ok, basic decor but clean and is ok for a couple of nights stay. I can't comment on the food as we didn't eat here. I would stay here again if I ever go back to Newmarket.

  • 4
    « Eat in the restaurant for delicious food »

    While I'd avoid one of the internal single rooms as my bedroom window is on a walk way, I'd definitely recommend the restaurant as the food was marvellous! Pan roasted chicken for mains and tomato soup for starters. The bedroom has a modern clean bathroom, free wifi and a smallish flat screen tv, I just hope passing guests are quite!

    5
    « The best, Best Western I've stayed in for a while »

    I used to live on Moulton Road at Warren Place, so although I'd driven past and seen the out dated exterior, I had never any reason to visit. On the few times I have stayed in Newmarket I had chosen the Best Western at Quy Mill. I had recently decided not to use Best Western anymore once I had honoured my bookings as their Reward scheme changes had really made it meaningless to be an elite member. I am a Diamond member and would have been Diamond for Life on old rules so had booked rooms to stay with them in preference to Accor Hotels and IHG and they changed the rules and added, Diamond select as afurther tier, you no longer get, early check ins, late checkouts, free newspaper, you are supposed to receive a welcome gift but none of the 5 or 6 I have stayed at since the changes have offered this. Back to this hotel, we arrived early but as it was Guineas weekend couldnt check in early as it was full the night before, they instead took our bags and had them put into our room for when we arrived back, our room was dated but extremely comfortable with nespresso style machine and large bathroom, with shower over bath. It was clean and tidy and had water. We arrived back late, the night porter was happy to do drinks from the bar. There was an error on the bill which was amended immediatley on checkout, I will definitely be back, very good value and you don't need a taxi to the high street and plenty of parking.

    4
    « Sunday lunch »

    Visited today , greeting in the restaurant very blunt and rather unpleasant not a great start .Very nice carvery and pudding . Very pleasant waiting staff , we decided to have a small break before pudding and advised the waiter this resulted in us being asked 6 times on the same number if minutes what we would like for pudding

    4
    « Better than last time »

    Went to Newmarket for a 50th birthday and stayed because of the price Room was clean tidy and very warm Looks tired from outside but some areas are modern inside Does need the rooms updating but ok Staff polite

    4
    « A good base to expore the area »

    My wife and I recently stayed at this hotel. Having viewed web sites etc we knew that the hotel construction was not visually the most appealing. However its location is very central for Newmarket and an ideal base for local sightseeing. On arrival we were checked in by Lee, a very pleasant and helpful young man. Our room was on the first floor and although the decor appeared a bit dated the room was very spacious and clean. There was the usual toiletries in the bathroom which were of good quality. The dining room was quite large and comfortable. The dinner menu covered a number of dishes which we found to be of good quality and well cooked. Breakfast was enhanced by omelets and fried eggs being freshly cooked Overall a very pleasant stay.

    5
    « Lovely large room »

    Friendly staff. Lovely location, walked into Newmarket town and had a look at the shops and nice pubs there too. Food good. Wonderful large room. Very clean. Lovely white dressing gowns and slippers in room. Tea making facilities. Nice bar area. Very comfortable stay.

    5
    « Very Central »

    My wife and I and a friend stayed here in order to visit 5 National Trust Properties and the National Stud. Which proved to be as excellent choice. The Hotel is only a few hundred meters walk from the gallops where one can watch the horses being exercised. The town itself is not very large but has some interesting shopping and a few museums.

    1
    « Bad and dated »

    We're here now and must admit the quality of tho hotel is bad. We are a couple with a young baby and we were given a grotty dirty room with rips in the nets, dirty bathroom, whole room dated. Feels like I've gone back in time! Worst of all we requested a cot for the baby and we received a REALLYDIRTY play pen. I was expecting a travel cot which can be raised etc but this is a playpen. I haven't complained because I simply just can't wait to leave in the morning. We're going to attempt breakfast but not expecting much. Even if breakfast is fantastic i would steel feel this hotel only deserves 1 star. Foe £80+ per room its disgusting. The most I would pay for this hotel is £25 but would never stay here again anyway.

    5
    « Don't Let the Exterior Put You Off Great Hotel »

    When I first pull up I was disappointed by the exterior however once inside the true character of this hotel stands out. The staff are friendly professional and very welcoming. Food excellent, service great. The room was spotlessly clean very bright, bed comfortable and everything I needed in the room. Excellent WiFi connection throughout. Plenty of parking with only a short walk to the town. The restaurant and bar area tranquil, a good place to eat and have quiet drink.

    5
    « A lovely night in Newmarket »

    Only stayed for one night but found lovely bedroom, wonderful hotel, superb staff. We decided to have dinner in the hotel, my wife had pork loin and I had a sirloin steak, both were cooked beautifully and really well presented. the breakfast also was really good with the eggs cooked to order. The experience was so good we have decided to come back for a three or four day break later in the year

  • 5
    « nice stay with a group of students »

    Hotel is situated in the center of Newmarket close to everything warm welcome and perfect to go around for people interested in the horse racing environment. Warm welcome and comfortable bedrooms We come here at least twice a year. we have already booked for next year!

    3
    « room a little dated »

    the hotel is in a good location on the edge of town with ample parking. the bedroom was dated with quite a shabby bathroom with an over bath shower with a curtain and a blocked plug hole. the windows were dirty and almost impossible to open. breakfast was expensive at £12.50 and not that special although the coffee was good.

    5
    « Excellent Hotel »

    A lovely hotel in the centre of Newmarket, which has a relaxed comfortable atmosphere. The staff are professional and attentive. The restaurant food is excellent in presentation and taste. The bedrooms are spacious and very clean.

    5
    « Visit to Animal Health Trust vets »

    We booked this hotel using our Rewards points and money to take our new rescue dog to have an operation. She had a terrible start to her life and this was meant to be her final op. The lady at central bookings was excellent and on hearing the reason for travel sent two best western dog coats, sadly neither fit. On arriving at the hotel the staff could not be more welcoming in particular the lady who is on reception. The hotel overlooks the gallops so is in a fabulous location. Will definitely return to this hotel in the future. Made a challenging weekend really very pleasant.

    5
    « Mr nick smith »

    Visited hotel and issue identified with booking rectified in a very professional and supportive manner by Emma. Customer service fantastic throughout my stay with excellent food..... Will stay again................................

    4
    « Lovely stay, good hotel, great staff. »

    Stayed overnight and used this as a venue for a family Sunday lunch gathering. Warm friendly welcome, room was spacious and clean, some of the decor is dated but well maintained. All the staff were friendly and helpful and the Sunday lunch was excellent, not overpriced but at the more expensive end of the scale for food but the family room was excellent value for money. Ideally situated in the town with ample parking and some lovely walks across the gallops just 100m from the front door. This is our second stay in 6 months and we would stay here again any day.

    2
    « Disappointing »

    Although this hotel is in a good location to local facilities it seems very tired and in my opinion requires a decorating overhaul. The suite provided was of a good size but rather shabby with a grubby stained carpet and filthy net curtains. There was a large flat screen TV, alarm clock, tea and coffee making facilities, hair dryer and broken (leaking) Tassimo coffee maker. Previous occupants used soap left in shower soap dish, as well as a pair of rolled up socks in the wardrobe. The king sized bed was comfortable with clean linen. The Bar area was clean, seating reasonably comfortable but the heating/air conditioning kept fluctuating between too hot then too cold. The late evening bar tender was chirpy and friendly but rather dishevelled in appearance, dirty shoes, creased unkempt clothing and constantly had ear phones in listening to an audio book. Breakfast was extremely expensive £25.00 for two although it is cheaper if booked at the same time as your room booking. A disappointing stay and not somewhere I would return too.

    5
    « Business trip, brilliant »

    Fabulous hotel, comfy bed, lovely pillows, high quality on everything on trip for work. Helpful staff, great location, with view of horses exercising in the morning. Highly recommend this well presented and lovely h hotel

    4
    « Well located hotel for Newmarket »

    Business trip to Newmarket. Reception staff were very friendly and rooms were clean and comfortable. Free wi-fi available. Good breakfast and courteous staff. Within walking distance of most decent restaurants and bars in Newmarket. Recommended.

    4
    « Everything you need for your stay »

    This hotel was a verh clean and welcoming stay. The guy on the front desk checked us in very quickly and without hassle. The room was cleaned daily and had many amenities. These include plenty of pillows, tea making facilities, desk, hair dryer, and plenty of mirrors. The tv worked well and had freeview and skysports 1-5. The hotel also had good working wifi around the whole hotel. Other good points include the hotel's free parking and the size of the room and ensuite were very good. The location of the hotel is very good allowing guests to walk into town or drive to bury or cambridge. The only negative points were the fact that the shower head was quite descaled which I know from my career is not ideal. Nevertheless the shower was nice and hot and the bathroom had a good amount of towels and shower cosmetics. Another down side was that our room didn't have a dvd player in the room and the description said it did but this wasn't a major problem. Overall the stah was very pleasant and trouble free.

  • 5
    « Girls Night Out »

    Had a very enjoyable evening, good selection on the menu, service was excellent and food very tasty. The restaurant was very comfortable and lovely surroundings. Will be booking again for a birthday dinner in the very near future.

    5
    « Best Western Heath Court Hotel »

    A very pleasing business trip, very friendly and accommodating staff. Excellent restaurant providing a very tasty meal. I will certainly be staying at this venue every time I am working in the area. I would very strongly recommend this hotel.

    5
    « Staff always helpful »

    I am disabled and have used this hotel to visit friends in Newmarket. When a member of staff - Reception, housekeeping, restaurant, etc. see me they have always helped or tried to help once an issue is highlighted. Always friendly. Far better than my experiences in the past at any Travelodge. However there aren't enough Best Western hotels near my various family/friends. Not their fault.

    5
    « Great place »

    Stayed here last weekend while working in the area. I felt very underdressed when I arrived after working on site. Greeted by a charming lady on reception and a porter/bell boy was more than I was expecting. Great job. Was given the keys to room 46 and it was massive. Massive double bed a 2 seater settee and more wardrobe and draw space than B & Q. A great large FS tv with all sky sports apart from SS3 not an issue it was heaven. The bathroom was adequate with lots of complimentary toiletries and towels. Loads of parking and a little walk to the town. Great place to stay and great staff. Thank you all. 10/10

    4
    « Good hotel »

    We were travelling to a party in Cambridge and needed a hotel that was pet friendly as we had to take our 2 dogs. We could find nothing of a reasonable price in Cambridge so my brother suggested this hotel in Newmarket. It was easy to find just outside the town and close to the Heath for dog walks. Reception was friendly and welcoming and we checked into our family room (needed to accommodate 2 large Labradors and 2 adults). The room was a bit tired and was told the hotel is undergoing refurbishment. We returned from the party at 1am and was let in by night porter so no problem there. Next morning we enjoyed a freshly cooked full English breakfast which was good quality. I would recommend this hotel to anyone who isn't looking for the highest quality but is happy with good, friendly service in a good location. I would stay again.

    5
    « Christmas party »

    We attended the Heathcourt hotel in December for a Christmas party, I would like to say that the food was first class, service was also first class especially from Rachel, Sarah and Adrian. All eight of us who attended had an exceptionally great evening.

    5
    « So welcoming! »

    The Sunday just before Christmas , I received such a warm welcome when arriving here on my own with a very poorly dog. After driving 3 hours to get there so we could visit the animal health trust the next day , it was so nice to be greeted by a lovely receptionist call Elaine, she was so kind and helpful giving me and Priscilla a free upgrade and help with our luggage up to our room. The room was lovely so spacious and clean, and most importantly the bed was extremely comfortable. I couldn't recommend this hotel enough... 10/10

    1
    « Appalling Place, service to match »

    I booked this hotel as an overnight stopover when working in Norwich and Cambridge on consecutive days, more for convenience than with any particular research. One notable point, was that the hotel stated it'd been refurbished throughout - This isn't exactly the case, more so that it's still in the process of being refurbished!! Upon arrival, the reception desk had no knowledge of my arrival, even though I'd booked a few days in advance, causing the man on reception to have to call through to find out. When he came off the phone, he asked me how much I needed to pay (I was honest and told him the correct price!!) and he allocated me a room - This turned out to be at the furthest point of the hotel (Room 49) and upon entering it, it was absolutely freezing. I turned the radiators on, but had to shower in the freezing cold room, and the bathroom didn't even have a radiator, so it remained cold for my full stay. Whilst the room had been refurbished, it was almost like it hadn't been finished, with a random glass TV stand just stuck in the corner. Having quickly showered and dressed, I went downstairs for dinner, and was greeted by a very pleasant young male, who seemed completely out of place such was his pleasant professionalism!! When he handed me the menu, he began to reel off the list of items from each section that weren't available - I chose a steak because at least they had that!! Whilst waiting for my food, I noticed a sign saying that Sky Sports was available in the lounge and guest bedrooms, so as I'd left home early I decided to retire early to e watch some football that was on, hoping my room had warmed sufficiently!! When my food came, it was decent enough, but steak, chips and onion rings isn't a tough ask for any chef to prepare - It certainly wasn't presented in any special way. Upon returning to my room an hour or so later, it had warmed up so I decided to lay down and watch the Sky Sports I'd been promised - I was very disappointed to find I had standard Freeview and no sports!! The following morning I did take a picture of this sign having checked to make sure I'd read it correctly. The rest of my stay continued in much the same way really, breakfast was pretty average with way too much cooked on the buffet, so it was stood there for a long time - too long in fact. The main shocking, and indeed dangerous issue came early on Wednesday morning when I got up to go to breakfast - The corridor was in total darkness with not even emergency lighting (again I took a picture), so it took the torch from my iPhone for me to navigate my way to where the lights were on. The final issue occurred at checkout, when I was advised the systems were down, and so they couldn't print me a VAT receipt for me to claim back through expenses - I was advised it would be e-mailed to me that day (Tuesday). It eventually arrived Friday night, with me having chased it on 2 occasions to be told their systems were still down. This place is dreadful and needs sorting!!

    5
    « New Years eve »

    We arrived at the Hotel at 17-30 and were shown imeadiately to our room which was very comfortable and spotlessly clean. We were then taken to our table in the dinning area where we introduced to our waitress for the evening who was on hand all evening serving our delicious 5course meal and drinks all evening.The dinning area was tastefully decorated and every table had a selection of party poppers balloons crackers etc the entertainment was a disco which played a selection of music to suit the ages of the people there and not over loud so you could converse and hear what was being said, a t.v. Was tuned into trafalger square so we could see Big Ben. Ring in the new year we were invited to order Champagne for the celebration which was brought to our table well in time and the waitress was there to serve it, we partied till about 2 a.m. When we returned to our room. Breakfast was served from 9 a.m. We vacated our room by 11 a.m. A big well done to Robert the manager and his lovely staff

    5
    « Great staff & a fantastic New Years Eve »

    We just wanted to say what a fantastic New Years Eve party we had at Heath Court, this is our second visit to the hotel, the last time was for a wedding. Both times were extremely memorable for all the right reasons, the staff were brilliant, the food was excellent and the service was faultless. This is a warm and friendly environment and we highly recommend it for occasions and events. Thanks to all the team!

  • 4
    « Great room facilities »

    We stayed one quiet Sunday night in December and were upgraded. Our room was well appointed, very comfortable and had Sky Sports on TV. A real plus for a sports fan in this racing town. The bathroom also had a small weighing machine. A nice touch though I did not dare use it myself! The dining/breakfast room has been redesigned and looked very smart. The english breakfast was ok but the fried bread tasted too much of cooking oil. Will certainly return, value for money.

    5
    « Second visit to Heath Court but first ever tripadvisor review. »

    Having spent a weekend at the hotel during January 2015, my wife and I together with her brother and sister in law enjoyed it so much that we decided to spend Christmas there ( Dec. 24 to 27), but this time we included 94 years old mother in law. From original booking, ( many thanks for your patience Maxine), through the excellent 6,or was it 7course Christmas Dinner and the equally good Boxing Day carvery to our departure on the 27th. we were all, especially mother in law, very pleasantly surprised by the friendliness and almost "over the top "attention to detail shown by Robert and every member of the hotel staff. We all thought the accommodation to be extremely tasteful and comfortable, and as it is fairly obvious that improvements are currently in hand, none of the party would have been bothered to search for and list the very few minor defects which could need attention. Some or all of us will use Heath Lodge again. Finally one aspect of the hotel which I have not seen mentioned in the reviews I have so far read is that well behaved dogs are welcomed and conseqently Tiggy our seven year old greyhound enjoyed a few circuits on the gallops, though naturally when the horses were resting!

    5
    « friendly staff »

    whilst seeing friends near Christmas had a lovely stay after arriving we where given a free upgrade, using the bar all staff where friendly and helpful right near the town lovely place to stay especially if horse racing in the summer.

    5
    « Sunday Lunch »

    Amazing food, service and surroundings. Aware of its reputation for food our visit exceeded our expectations. Friendly staff as we walked in, superb food enjoyed by all of us. We will be back for the Sunday carvery

    5
    « Great Carvery »

    My wife and I love the carvery at this hotel you can have Roast Beef, Pork, or Turkey which are cooked to perfection. In fact we went to my wife"s works xmas party here this year as well. If you fancy a drink the Bar has a nice and relaxing seating area.

    4
    « Basic Accommodations at a Good Value »

    Multiday stay at the Heath. Reception desk staff are friendly and helpful. Room was reasonable size though on the small side. Good channels on the TV for those 3:00 AM can't sleep moments though there wasn't really a comfortable way to watch which worked well if you were trying to fall asleep. Very basic amenities with just shampoo and bodywash but no washcloth. Modern bathroom which was a plus. Breakfast was good with good service. People were friendly overall. Close to High Street which made it easy to walk to find somewhere to eat. WiFi was actually fast enough to do more than email.

    2
    « Breakfast seemed a surprise to staff »

    I reported the orange juice dispenser not working they tried it and then left me there others mentioned it but nothing was done. On my second night 2 days later I gathered my main breakfast items and waited eight and a half minutes for my eggs to be cooked (fried), I had to reject the now cold food and get more, Overall the hotel is good but serious training issues need addressing

    5
    « sunday lunch »

    just came back from a great Sunday lunch. we had a table for 9 people, the table was laid out lovely, the staff made us all feel very welcome and gave fantastic service, the food was excellent as always. we all thoroughly enjoyed ourselves. we will definitely be going back

    5
    « Xmas party »

    Attended the party night as a group of 18 for our yearly Xmas Party. What a great night, food was very nice, looked good and tasted lovely, beef was cooked to perfection and size of portions was just right. New lay out of hotel made an enjoyable night for everybody enabling people to dance and others to sit and chat if they wished. Staff were all very pleasant and worked hard all night making sure everybody had exactly what they needed. Well Done to Robert and his team for making our night an enjoyable one.

    5
    « Excellent value for money »

    I agree with the previous reviewer that the Hotel is due for renovations as far as the decor is concerned. On the other hand, the hotel is excellent in its facilities and staff are friendly.The room was really large and facilities were very,very good.The shower was large as well befitting a country hotel. Additional touches like cookies,coffee machine,drinking water bottles,bathrobes,etc were welcome indeed. Hotel has room service and a restaurant.Breakfast is good with full english breakfast and the parking areas are adequate.It is located right in the heart of newmarket and I would recommend it for anyone who needs a comfortable stay. On the flip side like most Best western Hotels it needs to update its decor soon!

  • 4
    « Night Out. »

    My husband and I recently attended a works dinner at the Heath Court. The food is average in standard, with the service being a bit hit and miss. Can't say I would highly recommend. Not what it used to be!

    1
    « Avoid for large group dinners »

    I didn't stay at the hotel so cannot comment on the rooms or other facilities. A large group (20+) of colleagues ate here and what was served to us was some of the worst food I have ever had the displeasure of eating. The kitchen somehow managed to transform the base of the chicken and leek tart starter into something closely resembling packaging foam. But when the main course arrived, it was clear that the soft pastry had absorbed every molecule of water from the overcooked and incredibly dry meat. Cheese and old (again slightly soft) biscuits to finish. Thoroughly disappointing.

    4
    « Free upgrade »

    I was pleasantly surprised to be given a free upgrade to an executive suite. Having not used this hotel chain before, I was delighted. Amused by their upside down xmas tree! My only criticisms are that the menu (as is always the case in hotels) only seems to cater for wheat & dairy eaters so I didn't use the restaurant. The bathroom fan is very noisy at night, constantly on but they did turn it off on the 3rd night for me. The radiators were in desperate need of bleeding, I realised on the 2nd night but the staff were quick to sort this problem out . Very accommodating staff, a couple of silly lads working there, talking & blocking the door at one point. Some of the OAPs were blocking the entrance & seemed oblivious to me & my large suitcase. I practically had to shove past them to get by because they didn't want to budge. Seems like they think they own the place being there every day!

    5
    « Great carvery »

    Did not stay at the hotel, so can not comment on rooms, but met friends for lunch at the carvery. Well it was excellent, choice of many dishes, I had the roast beef, tender and plenty of it, along with serve yourself veggies, so hungry sorts can pile it on! All very tasty, and at just over £7, great value. Finished off with a black forest gateaux (£4.25) and thoroughly enjoyed my meal. Service was friendly and attentive, can not fault them, so give it a try!

    3
    « Jaded »

    Absolutely spot on review previously saying that staying here is like staying at an elderly relatives! Yes it's clean but scruffy rooms that are dated. Good linen and comfortable bed. Polite staff but lacked knowledge and failed in some areas. Said they would drop something I requested to room, didn t. Ok location but will try premier inn next time. As work paid for the room it's ok but if it was a night for pleasure would not return.

    3
    « Like staying with an elderly relative ! »

    This hotel has a good location, being very close to both the racecourse and the town centre. On the plus side, it has free and robust internet and free parking. All staff we pleasant and helpful. Public rooms, such as reception and restaurant are nicely presented. I did not use the restaurant in the evening, but had breakfast, which was good enough, but limited. Bacon was fatty and cold, and no pre-prepared fruit, but maybe their regular clientele don't want this. Layout is a little strange with the accommodation either being converted from flats, or designed so that it could be easily converted into flats in the future. Rooms are very dated, furniture is old and worn. Dusty throughout and pealing wallpaper don't endear your when you first walk in, it was like staying in the spare room of an elderly relative. (okay for one night, but not something you'd want to do very often !) That said, the bathroom was clean and looked as though it has been recently refurbished. I always think that a hotel room should be as good, or better than my own home. This doesn't even come close. Given the room quality, I'm a bit surprised Best Western want their brand associated with this hotel, as I wouldn't. I wouldn't recommend the Heath Court and will stay elsewhere next time I visit Newmarket.

    5
    « The best bed I have ever slept in »

    I arrived on a busy Saturday afternoon, but was given immediate attention. I found my room quite outstanding. Wonderful bedding! The bar was busy, but I was given immediate service. Amongst all the horse orientated people, I could have felt isolated. I did not. The evening meal was fine, as was breakfast to see me on my way to Swindon!

    5
    « FRIENDLY EFFICIENT STAFF IN ALL AREAS »

    Earlier this year we needed a hotel in the Newmarket area for a Sunday night. A search on tripadvisor showed Heath Court Hotel in would be satisfactory,,,, Satisfactory ? ? It surpassed all expectations. Since that first stay I've needed to book a further twice and each time we've been given an upgraded room at no additional cost. I would love to try other hotels in the area but having witnessed the friendliness of ALL the staff, the excellent food, both at dinner and breakfast, the cleanliness throughout and the excellent location I realise another hotel can only be as good (if as good) as Heath Court Hotel in Newmarket. The dining room tables all have crisp white table cloths and shiny clean cutlery and glasses, the waiting staff are all dressed in smart matching outfits. Don't miss the early morning turnout of dozens of horses exercising on the gallops, turn left out the hotel gate and 100 yards up Moulton Road and there they are.

    2
    « Good For A Night But Better Alternatives »

    This is a decent room but thats it. If you need a quick night its a decent choice, but if you are there for more than one night that are better alternatives in the area. It is good for the centre of Newmarket. The room looked out onto a corridor which is not ideal and the TV was rather small. WiFi was patchy at best.

    3
    « 80's style hotel, little change since then I imagine. »

    The hotel is dated, the rooms are tired, the housekeeping is good, but they have their work cut out, because the furnishings are old, the restaurant serves good food, the breakfast is especially good. I stayed on business for four nights, two of which the road outside was resurfaced through the night, there is no double glazing!

  • 5
    « Best Western Heath Court Hotel, Newmarket »

    Excellent stay. Hotel staff very friendly and helpful from start to finish. Breakfast was excellent - plenty of choice. Room spotlessly clean and bed very comfortable. Would certainly stay again if visiting the area.

    5
    « Love it »

    I come here through Business. I always ask for a smaller room, and the staff always sort this for me, both blonde ladies on reception couldn't be nicer!! Great staff , friendly & helpful Breakfast is exceptional, I Never leave disappointed.

    5
    « Racing weekend »

    We have stayed at this hotel many times and have decided its time to share our thoughts. The staff are very friendly and helpful and many of them have worked there for a long time. The hotel is well located in the centre of Newmarket close to shops and restaurants and if you like horse racing the hotel is a short walk to watch the race horse's on the gallops early in the morning. The hotel is clean modern and the rooms are always comfortable, with good internet access everywhere. The food in the restaurant is very good quality and plenty of choice and the breakfast is excellent. It is a very quiet hotel even though it is usually full so if your looking for somewhere where there is loud music and lots of people at the bar this is not the hotel for you but if you are looking for a quiet relaxing hotel where the staff are very welcoming and attentive then you should stay here.

    5
    « Wedding »

    Saturday 8th August 2015 I held my wedding ceremony and reception at the Heath Court Hotel. From the day I had my 1st initial meeting with Maxine she has been consent in the help/advise that she provided. I felt that if me or my partner had a problem Maxine was very professional and very efficient. On the day of the wedding the staff looked very smart and were very friendly towards all my wedding guests. The bridal suite was lovely, very comfortable and very quite. I would highly recommend Maxine and the Heath court Hotel. Overall I was very happy with the overall professionalism that I received. Maxine is a credit to the heath court hotel and knows her job incredibly well, she makes an effort to put the bride at ease where she can. She was always on hand via email or phone if I had a question or need to know some information.

    5
    « Magic Stay at Newmarket »

    We really enjoyed staying here and loved that we could walk to downtown and to the gallops very easily. Staff very friendly and helpful. Washing service although a little expensive it was a first class job and clothes were returned in amazing way. The restaurant facilities were very good for both breakfast and dinner but also well located to access other restaurants in town if required (in walking distance)

    5
    « Great People, Great Location, Wonderful Part of The World »

    I visited Newmarket over a weekend while on a business trip. The hotel choice was serendipitous as it was a race weekend and I wanted to be near family and friend. I was pleasantly surprised how nice the property was - they are renovating. House keeping and front desk service was wonderful. The manager, Robert Nobbs was very helpful as I looked for suggestions on what to do went the weather got bad.. The restaurant was good and Sunday Roast was marvelous. I would stay here again.

 

Getting to the hotel ...

All directions
·From: All directions. Situated just off the Clocktower at the town centre 1. 50 miles from the A14 is the BEST WESTERN Heath Court Hotel.