BEST WESTERN New Kent Hotel,  Newcastle Upon Tyne

3.5/5  - based on 216 guest reviews.
Osborne Rd, Jesmond, NE2 2TB, Newcastle Upon Tyne, Great Britain - See map
+44 191 2811083 +44 191 2813369

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
based on 218 traveler reviews
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*Hotel completely non-smoking* Personally operated hotel in quiet suburban area, with a consistent reputation for good food, friendly and efficient service, in a warm and congenial atmosphere. Ideally situated for commercial area, shopping, rural and historic attractions. A welcoming and comfortable base for business and tourist clientele alike. Lower rates available at weekends. Enjoy your stay.

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Room 1

Guest reviews


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based on 218 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
48
Verygood
 
104
Medium
 
37
Poor
 
20
Horrible
 
9
Business Business 65
Couples Couples 48
Family Family 23
Friends getaway Friends getaway 33
Solo travel Solo travel 34
Cleanliness
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Sleep Quality
Value
BEST WESTERN New Kent Hotel,Newcastle Upon Tyne
  • 5
    « Very pleasant stay! »

    We thought the room was lovely, in a good location, about 6 pounds in a taxi to the centre, and very friendly staff! Had no trouble whatsoever and thought the room was very nice. Great value for money in our opinion and we would definitely return again.

    5
    « Top quality place to stay »

    I stay at this hotel when I'm working at Benton Park View. It's about three miles away so easy by taxi or an 8 minute walk to West Jesmond metro station and about 10 mins to Longbenton or back to Central Station. Very friendly staff. Rooms are comfortable and quiet. Good shower. Food is excellent. I love the salmon meal in the evening. Breakfast is excellent with choice of cereals etc and freshly cooked bacon and eggs etc. Just perfect. Thank you!

    4
    « Comfortable night »

    Perfect location for a night out in Jesmond. Pleasantly surprised with quality of room. However locating it was more difficult with misleading signage. Walking distance to bars, food and metro into Newcastle.

    4
    « Great stay »

    Hotel was comfortable, clean and friendly. It was a very nice hotel and in a great location, i would highly recommend this hotel for a stay in Newcastle. It is a ten minute walk to city centre and there are lots of bars and restaurants near by.

    5
    « A Home from Home for us »

    We were in the city for the 4th time in the last year or so, in order to attend meetings with the transplant team at the Freeman Hospital. This hotel was the best we have stayed in so far. It is homely but efficient, caring but not intrusive, well decorated and spotlessly clean. We plan to stay there the next time we come to the city's hospitals, from 700 miles away! Thanks Best Western for easing our stay and making a tough few days a little lighter.

    1
    « Dump »

    I give this place one star but only because it had parking. In fact i didn't actually stay as my company had booked me a double room but upon arrival i was allocated a single. The room was no bigger than a child's bedroom and the decor was dated, floor sticky and i would not have dared look under the sheets, the bar area looks like something out of a cabaret nightclub from the 70's. I refused to stay and left steer clear of this hovel, you may cone away with something

    4
    « Break to see Northumberland »

    We were wanting a place as a base for visiting sights in Northumberland, the New Kent was ideally placed for our days out. The hotel is only a few metres away from the restaurants and bars of Jesmond, but we never heard any noise from the nightlife - always good The room was a little on the small side, but that isn't an issue for us. It was clean and tidy with housekeeping everyday. The bathroom looked relatively new. Receptionists were always very good and helpful, nothing was too much trouble. Breakfast was mostly very good, anything cooked was wonderful but the 'fresh' croissants and banana loaf looked a little stale after the first morning. The only real downside was the noise from the plumbing, early mornings you could hear when most people were washing, showering etc. Overall we would recommend stay here - maybe bring earplugs for the mornings!

    5
    « fabulous worth a visit. »

    Lovely hotel, very friendly staff, rooms were lovely had just exactly what you needed. Breakfast was amazing! We went shopping in Newcastle and for a night out, Metro was just about 3 minutes straight in to the centre of Newcastle. Fine location if you don't want complete city centre location. There is a lovely pub just as you get off the Metro and hotel is not even a 5 min walk.

    3
    « Short break Break »

    On the morning of !st Oct 2016 my wife and I decided we would spend the weekend in Newcastle. Trying to find a hotel at such short notice and at a reasonable price, was not easy but, we came across the New Kent whilst searching the net. They only had 2 or 3 rooms left but we made a booking for the night. Being short notice we did not expect much but, what a pleasant surprise. The hotel is situated in a leafy suburb, a short walk to the Metro, with easy access too Newcastle centre. Pleasant friendly staff, clean comfortable room, car parking and a good breakfast. Would certainly stay again if visiting Newcastle

    2
    « Not happy with the stay. Disappointed. »

    I stayed at this hotel whilst on business and expected better. Reception staff were fine , breakfast looked like it had all been deep fried , 1 person serving who struggled with only 4 sets of guests in the evening.. When I mentioned this to the receptionist , he said "oh we have been busy tonight".... What.. 4 sets of guests and over a dozen empty tables.. Really?? The hotel really needs updating, by that I mean the decor, the reception, the stairs are steep too. I stayed at the rear of the hotel and it was so noisy outside , the wind clattered the rear fire escape stairs most of the night and I got little sleep. I just expected so much more from a Best Western. Disappointed .

  • 3
    « One Member of Staff a let down »

    My recent stay at the Best Western Jesmond was decent enough, room was clean and comfortable which is all you can ask for when paying the price. Meals in the hotel both breakfast and dinners that I had were again were ok and value for the money. The main negative I have about the hotel is the attitude of one of the members of staff who on the night I stayed was working on reception as well as behind the bar taking food and drink orders. I think his name is Chris...may well be wrong. This particular member of staff made everything seem an effort and made a song and dance about the kitchen being busy...this was no issue for me personally with the kitchen being busy and food being delayed but the way it was put across by this particular member of staff it was almost as if he was telling me to go eat somewhere else and that me ordering food was an inconvenience. The way he dealt with another customers complaint was very unprofessional "sorry about that" walked away to carry out one of his duties was as far as his efforts went, maybe he should've concentrated his energy and efforts sorting that customer out rather than making an event of telling me the kitchen was busy. Il be back and stay here again I'd imagine, let's hope the drama queen doesn't take my food order the night the kitchen is busy.

    3
    « A 3 star hotel »

    The hotel on the whole is ok, a warm welcome, the room was a little on the small side for a double room. Some of the fixtures and fittings were a bit poor DIY quality with a look of 80's/90's recycling. The room itself was clean and the bathroom also. The breakfast was very good with an extensive choice of both continental and full English which was perfectly cooked.

    5
    « Not bad for short stay »

    Very clean but very small and basic rooms. Staff friendly I found breakfast very expensive for size as I had room only booking I only had breakfast once in hotel. Ideal for bars on osbourne road very close by and metro

    3
    « Good couple of nights away »

    I stayed there due to a business meeting nearby. I read several negative reviews and saw pictures which kind of sent alarm bells before my trip so I was prepared for what could be coming my way. BW Diamond status sadly not recognised at check in.My room was probably recently refurbished because I couldn't fault it at all. Clean, tidy good enough for a couple of nights, good shower pressure, crispy towels and bed sheets. The hotel is situated at a good location. Some unpleasant odour in the communal areas on the staircase noticed, but did not infiltrate the room.Huge contrast in decoration of the communal areas (dated) and rooms (modern). Didn't try the breakfast but tried the bar food and I was happy with it. Selection of beers could be better. Parking is a bit hit and miss; if you are lucky to park at the front, by the entrance, then no probs. If you park at the rear though and you drive a large car, that can be a challenge and being in a residential area with allocated parking spaces you could be wondering aimlessly until you find a suitable spot to park, somewhere. WiFi ok-ish; temperamental. I would stay there again, although the parking issue would make me think twice.

    4
    « Friendly, clean hotel »

    Husband stayed here one night and remarked how friendly and helpful the staff were. He had a comfortable night's sleep with a good breakfast the following morning. He stayed in a single room as that was all that was available and said it was very comfortable.

    2
    « Great staff, very tired hotel »

    Take the staff out of this hotel and put them in a newer establishment and you would have a great mix. I dined in the restaurant and really enjoyed the chicken main course, thanks chef. Overall, this hotel needs modernisation and updating. It is a shame as everywhere was clean and the room would tick all the boxes.

    3
    « Good location, comfortable room »

    Stayed 2 nights at this hotel. Situated within easy walking distance of the Metro which gets you into Newcastle centre in around 10/15mins. Also nearby to plenty of bars & restaurants within Jesmond itself. Room was comfortable and quiet. Breakfast was usual buffet style selection and cooked choices to order. Dining room is large and bright. Staff were very pleasant and efficient. As with many BW hotels it could maybe do with a bit of modernising, but it is clean and well maintained.

    4
    « Lovely area »

    The hotel although set on a busy road is very close to lovely parks which is great when you have the dog with you. It is close enough to walk into the city centre, about a 20 minute walk. We would use this hotel again.

    4
    « Excellent »

    Very good location for visiting at Freeman Hospital where I had a relative in for a transplant, 20 minute walk if you choose to. Quiet end of a very busy road for hotels & bars.Staff were excellent, full marks to them.

    4
    « Quiet end of Osbourne Road »

    Wanted a hotel close to town and the action but in peaceful surrondings. This ticks the boxes. It is beyond the main 'action' on Osbourne Road in Jesmond which is known for its nightlife. Looks over St Georges Parish church (worth a visit), has car parking and the bar is for residents only. It is in easy walking distance to Jesmond and a £3 taxi ride to the main part of the city or waterfront. The rooms are clean and the staff very helpful. We stayed for two nights for our daughters graduation. The breakfast is adequate (have had better and have had worse)

  • 5
    « Friendly hotel »

    I stay here often for work and always have a lovely welcome from the staff. Rooms are well equipped and the family rooms are great with tea and coffee available, hairdryer etc. The rooms have recently been refurbished and look nice. Breakfast is good too as is the food in the restaurant - the Slider Board is my favourite.

    1
    « Poor experience »

    Due to being away with work a lot I have the pleasure of staying in a variety of hotels. I arrived at the New Kent Hotel late evening, roughly 9pm, and was told to park my car down the side of the building. After checking in I went up to my room which was relatively basic however what struck me was that there wasn't a thermostat control or any method of altering the room temperature. As a rule I'm generally warm all the time however the room was quite cold and the radiators weren't on so I didn't warm up until I actually got into bed! The bathroom was the nicest part to the hotel that I saw having recently been refurbished and looked modern with a decent (and hot) shower. After showering in the morning I was in need of a hairdryer to which there wasn't one in the room so proceeded to make my way to reception. No one was on the counter so I rang the bell and without asking what I wanted a man popped his head around the corner and said he's gone to the shop and will be back soon. This meant I then stood waiting in reception for someone to arrive which thankfully was only a matter of minutes. The gentlemen who returned with was very helpful and went to a room that was vacant to source me a hairdryer. Once I'd packed up I made my way to the car which was now blocked in by another vehicle (at no point on arrival the night before was I asked the time I'd be leaving or informed that this might happen) so I went back to reception to ask if the car could be moved. The lady I spoke with this time was again helpful and tried to find the owner however was unable to but did find the owner of the car the other side of the building. This then meant I needed to reverse down a tight gap and out through the back. All in all I ended up being 15 minutes late for my meeting with work after all that happened. I've given the overall rating just 1 star as I don't see how my stay could have been much worse. For those thinking of staying at the New Kent Hotel I'd advise against it as there's quite a number of hotels in the area. If anything I'd compare the Best Western to that of B&B's I've previously stayed at in Blackpool in years gone by and that's at a push as I've had a much better experience at those places than this one.

    5
    « Good 3 * »

    We used this hotel for a overnight stay so my daughter could look at Newcastle university. In general this hotel is a good standard 3*. It could do with some updating in place's. Room's are small but comfortable, with everything you need. It's close to the city centre (1.6 miles). I had no problems with the parking, but spaces do seem to be limited. The breakfast was good with plenty to choose from. We didn't use the bar or restaurant. Good 3* for the price £45 for a single room with breakfast. I would use this hotel again, if we go back to newcastle.

    2
    « Old uncomfortable hotel »

    Beautiful day in Newcastle, all hotels in the same street where having terraces open and full with guests, on my request do you have a terrace open at checking in, the answer was afrossen the street in the park you can sit! Bar was closed, no elevator, no help with luggage, with my diner steak wasn't available, cappuccino they didn't have or couldn't make, poor quality of food in almost empty restaurant where in the same street many hotels were very occupied, question why.

    2
    « In need of upgrading »

    I stayed here for 3 nights when working in newcastle, upon arrival the staff were very friendly. The rooms were clean but in need refurbishment the bathroom was very dated and run down but overall it was clean. The food was ok and there was free parking.

    1
    « Terrible! Do not stay here »

    Booked for a meeting, meeting location was only round the corner. Therefore I thought this would be ok. However, for the price the rooms are really outdated. I luckily requested a re-furb room but only got a re-furb bathroom which was nice bit turned horrible. Where the toilet meets the floor it leaked the whole bathroom!! Horrible. I caught conjunctivitis and really bad ear infection from here. Food was good and breakfast was nice and brought to the room. Staff in dining were great. The staff on reception need to be woken up and re-trained. Also cleaners were not the nicest. However, I will never stay in a Best Western after this experience.

    4
    « Clean, Friendly Hotel, Great for a Night or 2 »

    Really friendly staff in this nice 3* hotel, the hotel was clean, had all the basics and was ideal for a couple of nights. Comfy beds, nice dinner and breakfast and really offers everything you need. Situated on a main road but certainly not noisy.

    5
    « Brilliant weekend »

    Brilliant hotel in Jesmond not too far from Newcastle city centre. Rooms were very clean and modern, breakfast 10/10 with cereal, fruit juice, yogurt and a cooked breakfast on offer. Friendly staff that made you feel welcome, especially Susan and Jimi. Lovely restaurant area and bar with reasonable prices. Will definitely be back ????

    4
    « Good choice for a couple of nights ! »

    Nicely located in a quiet neighborhood , this hotel offers parking space and is a 10 minutes walk to the nearest metro station . The room was clean , spacious , the beds were comfortable but the fan in the bathroom made a weird noise . It could be noisy if guests on the top floor are having a party or if someone in an adjacent room was using the shower . Service is efficient and friendly and the front office staff was very helpful to provide info. on restaurants , transportation and sightseeing . Excellent WIFI reception and good TV selection . Not many restaurants nearby but dining at the bar was really good at competitive pricing . Overall a very good value .

    5
    « Excellent Sunday Lunch »

    Visited the New Kent Hotel for Sunday lunch, there was 2 adults and 2 kids. We had an offer that gave adults a 3 course lunch for £10.95 each and the kids eat free. The portion sizes were tremendous, the kids got the same as the adults, which doesn't happen very often. I ordered fishcakes to start, they were made of cod and salmon, very good, the rest of the table had potato skins which come with garlic sauce and BBQ sauce, everyone said they were lovely. There was a choice of Pork, chicken, beef, lamb or woof fish for main (also a vegetarian Kiev but we are carnivores) so everyone ordered the lamb. It was served with Yorkshire pudding, roast potatoes and gravy, then a bowl of veggies came to accompany it. Nothing was left, it was really nice. For dessert, there was a choice of raspberry rularde, peanut butter millionaires cake, chocolate cake, lemon shortbread cheesecake (which we were going to her but they had sold out), chocolate cheesecake and spotted dick with custard. We got 1 millionaires cake, which had a lovely taste, 1 raspberry rularde which was lovely and light, 1 spotted dick which was nice but too heavy after everything else, and 1 chocolate cheesecake which in my opinion was the best choice. Everyone was that contented, that when we got home everyone had a Sunday dinner snooze. The staff are really attentive and very professional, top marks to everyone. We will be back for more.

  • 5
    « Excellent would deffo reccomend »

    The hotel situated within Jesmond, a suburb of Newcastle offers a great range of food and drink. The room I stayed in was clean tidy and modern and overlooked the green by the church. The bathroom was very modern How I rated it: (??s) Food: ?????????? Drink: ?????????? Friendliness of staff: ?????????? Location: ?????????? Room: ?????????? All in all a very pleasant stay.

    4
    « A gem in the heart of Jesmond Rd »

    The decor may be a little tired but this was a great find for a good nights sleep and value for money. Staff really helpful and friendly. Free parking and easy reach of city centre by Metro. Would recommend.

    4
    « Lovely, comfortable and clean »

    I stayed here for two nights whilst visiting family. The front of house was welcoming. The room was large and comfortable as was the bed. En-suite was roomy and the facility good. Deco in the bedroom and reception rooms was a bit dated but pleasant. I could hear some movement of guests overhead but as the hotel is not a modern purpose built building then this can be expected. The location was quiet but only a short walk away from Jesmond's busy Main Street with plenty of bars and restaurants. There was a good choice of continental and traditional for breakfast. The room rate was reasonably priced. Overall a pleasant stay. I will use this hotel again for my convenience.

    4
    « Comfortable and clean »

    Nice hotel smallish room but clean. Only to sleep in so weren't bothered. I must say beautiful breakfast best I've had in a hotel in a long while. Good for a night out and close to all amenities. Also breakfast available till 10 on a wk/end and check out is 11 so no rushing around which we prefer. Would recommend overall.

    4
    « Good, Clean & Friendly »

    Great service, staff very helpful, well appointed, good location and nice n clean, highly recommended and will be back again. The rooms are all well decorated, and breakfast is good and well priced. Easy to get into the city centre and lots of bars nearby.

    2
    « Worst Western! »

    Arrived about 9pm and there are only 3 parking spaces with 1 disabled bay which were all taken. The adjacent streets are residents only so had to park across the street near the church and walk back with my luggage. I was given room 22 on the top floor. Staff quite friendly but did not offer to help with luggage and no lift. Quite a cramped room and I could hear the TV in the room below also the floor creaked terribly. I swapped to room 3 and again the floor creaked badly but at least the bathroom is refurbished in that room. Due to creaky floors and design of the building you can hear other guests walking around in the room above and neighbours noises. Overall the hotel feels tired with dated decor and the lack of sound proofing and poor parking is a big minus for me. I definitely would not recommend or stay there again.

    3
    « Business trip to Newcastle »

    Basic Hotel but clean. Room very small and walls thin so noise can be heard from other rooms. Not one of my top hotels but not bottom either. Staff all very friendly. My room was booked through the firm and did not include breakfast. I paid for breakfast on my first day but when discovering the price decided it was not worth it so bought some oats from a local supermarket and had those in my room instead. I spilled a small amount of coffee on my quilt cover second night in and it was not changed until 2 days afterwards but the rest of the room was cleaned very well to a good standard

    4
    « Quiet location just out from city centre »

    Have stayed one night here for the past 3-4 years. Reasonable rooms, good breakfast, Limited choice of evening meals but quality of food is good. Hotel has limited off road parking at rear of hotel. A reasonable price to pay for this kind of hotel just aaover a mile or so from the city centre.

    5
    « New Kent Hotel »

    First rom offered was not as good as I had hoped as I was there to attend the Freeman Hospital for a heart procedure and felt being squeezed up against a wall was not acceptable, we were moved at myrequest to a more spacious room

    4
    « Nice staff great location near Metro »

    My room was a small one a double single (bed is bigger than a single but room small). It was fine for my single occupancy and gives you more room than a single room. The room was nice and quiet and had tea and coffee making. I arrived Sunday to be told that the restaurant was closed that evening as the hotel was not busy I understand this but it might have been nice to have been contacted before I arrived, this is my only very small criticism. Breakfast is very good so save time to relax and enjoy. I look forward to staying again soon. All the staff are very friendly and keen to help.

  • 4
    « Elderly couple, travelling by train, visiting Freeman hospital »

    we were visiting our son in the freeman hospital. This hotel is about a mile away and the walk is comparitively easy if you are an average walker. The last section after the bridge, is fairly steep so could be a problem for some. There is a shorter walk through the park which looked nice but we didn't try it. The hill could still be an issue though. A quiet area when we were there. Shops a short level walk behind the hotel. The breakfasts were excellent. A wide choice with properly cooked fried eggs. A rarity. No brown lace and no uncooked white, even on the top. And the yolk still runny. Perfect. Rooms quite small but comfortable. Only problem really was if you travel by train, as we did, and don't know the area, then the bus service from the hotel doesn't go near the station. The metro, which does, is a 5 minute walk away we were told. Also no buses to the hospital. The staff were pleasant, helpful and friendly at all times. Would recommend unreservedy.

    5
    « Excellent as always »

    A friendly hotel in a nice suburb of Newcastle with proximity to the city centre. Good local amenities. I am a regular customer and my only concern on this visit was a lack of heating on Friday afternoon and again early Saturday evening. I had to ask for a portable heater. Otherwise excellent as always.

    3
    « 3 Day Away With Work »

    Stayed at the New Kent Best Western in February 2016. Staff were very friendly and helpful,I cannot fault the staff! My room was clean,warm and relatively well decorated but I think it's due redecoration. The bathroom was brand new and very well fitted! My only qualm would be that the bed was very small and wobbled whenever I moved, my colleague was in the room next to me and could hear the bed wobbling and banging about. Breakfast was average.

    4
    « Friendly but parking very difficult »

    I spent two night here and ended up with parking fines. The rooms were ok - I chose to take a walk and find something else for evening meals. The breakfast was good though. I had a single room which was unusual but worked for my needs.

    4
    « Has improved since I first stayed here »

    There is not as much "on site" parking as there are rooms. Since it was just a few days before Christmas this did not seem to be a problem. The main restaurant was shut in the evening but the bar area was doing a decent menu so no problem there. The bar room had lots of room and a good sized bath. As I only have a shower at home a soak in the tub was a welcome change. Checkout was easy and relaxed and the breakfast really appreciated. A PROPER cooked breakfast was fantastic, instead of bacon and egg "something" in warming pots that is so common in many hotels now. Please keep this up.

    5
    « Excellent Find »

    Really friendly staff, great location to city, I had a room that had been recently been refitted the other members has older style rooms which were very clean but a little dated. Breakfast was nice and fresh Overall excellent stay and would happily return

    5
    « Excellent value hotel »

    This is an excellent value hotel in a quiet but convenient location providing all I require at a reasonable price. My room was warm until I went to bed on what were cold nights. Just one warning - it can be uncharacteristically extremely noisy if there is a party in the restaurant. It is to be avoided if you plan on staying in during the evening on a party night. Check before booking. Otherwise it comes highly recommended by me.

    3
    « Christmas Shopping with no Bling »

    Booked this hotel for the purpose of a night out in Newcastle after Christmas shopping all day. On arrival on a very wet day nothing sparked from the outside, along with a parking cone beside the drain pipes. Entering reception we were greeted with a friendly smile and checked in promptly. Two floors up and we found a rather small but pleasant room - apart from the temperature. It had been a cold day, but this room was freezing. A quick complaint at reception and all was sorted. Later that evening we arrived back at the hotel looking for a quick bite to eat. While we knew the restaurant was closed nothing prepared us for the bar being shut, and no night service from the porter. In the end we had to walk to a takeaway in the pouring rain for pizza and juice. Even though the pizza shop was not too far, and was the best ever I wouldn't recommend walking down the lane in the rain anytime

    3
    « Tired Rooms, Great Staff. »

    Stayed several nights in different rooms but rooms very tired and not very welcoming. However the food was good and the staff excellent. Hotel desperately in need of an update. No evening meal available on a Sunday!

    4
    « Quiet hotel in Jesmond »

    I have stayed at New Kent Hotel twice now and found it welcoming, comfortable and convenient for Jesmond, the universities and the city centre, which are ten minutes to the Metro and then two or three stops away.

  • 4
    « Great Value-For-Money »

    I think it's always wise to review a hotel with a firm eye on how much one paid for the room. Normally, I'd stay in better hotels than this, but I'd pay a lot more, that's for sure. The reception was welcoming and the gentleman manning the front desk was polite and helpful. We stayed in Room 1 which we found to be spacious and clean. The building is of course, a converted large house and so the creaking of the floorboards and the thin walls between rooms is, in a way, standard. Tea and coffee making facilities were all fine, good quality biscuits on the side, and plenty of hot water in the bathroom. As the Premier Inn in Holystone is now charging £80+ per night, this hotel is great value-for-money. One small addition: We booked in advance for two further stays, and paid in advance. Our confirmation stated that we can cancel with up to 24 hours notice. The Freeman Hospital changed our dates we had to cancel. When we called the hotel, we were informed that a refund was not possible. After a bit of a frustrating conversation, we were informed that a refund was possible, which is good because that's exactly what the terms and conditions state.

    5
    « Delightful stay »

    Stayed here for a Saturday and Sunday night with a friend and my two daughters. My room (17) was large, clean, comfortable and quiet and the bathroom was very stylish. We found all the staff to be really helpful and there were no problems with the (free) parking. Our package didn't include breakfast but we found a lovely café (Delicious Decadence) run by a young woman one stop north on the metro line which we would recommend.

    4
    « Very good Hotel »

    My husband and I stayed at the New Kent Hotel on the 26th/27th September and were pleasantly surprised at the accommodation. We were in room 14 at the rear of the property and while we didn't have a view the room was quiet, it held a double and a single bed which were very comfortable. The room was well decorated and very clean. The bathroom had a bath with shower over and was a good size. The only thing is that the hotel is a maze of corridors and steps, so maybe not so good for someone who isn't very mobile. Breakfast was good and the staff very helpful. Its far enough away from the nightlife on Osbourne Road so as not to be too noisy.

    3
    « Not great, not bad »

    Sunday night here after the Great North Run. The room was clean and of a decent size and the bed comfortable. It was side on to the wall which always makes getting out awkward but the area was lively (in a good way) and the hotel was well accessible. For the pretty modest room only price we paid it was very hard to argue. We would certainly go back.

 

Getting to the hotel ...

All directions
·From: The south. Go over Tyne Bridge, follow motorway to coast. The BEST WESTERN New Kent Hotel is just ahead. ·From: The north. Follow signs to Jesmond. The BEST WESTERN New Kent Hotel is just ahead.