Best Western Plus Newark Airport West

I loved the staff especially the bartenders. Neelam provided me with the best drinks and food. I would 1000000% go back again for the stay. Truly amazing staff and great atmosphere at night with the music and lighting.

We stayed here prior to leaving for our Cruise out of Cape Liberty Cruise Ship Terminal. Close to the airport and their shuttle will pick you up. A short trip to the Terminal. Clean with a good staff and Nice Complimentary Breakfast.

first time users, clean hotel, great location too cruise port. park and shuttle service was a key point for us. price was fare and a continental breakfast was included. staff was very friendly and accommodating.

Shuttle bus was over an hour late. We were provided with different reasons on why bus was not there. Had to call multiple times to inquire where our shuttle bus was… the front desk did not assist with our inquires on the whereabouts of our shuttle.

The staff was excellent!!!!, location was great. They provided free transit to and from the airport. The provided a hot breakfast, coffee was 24 hours, the provided answers to all of my question, the beds were comfortable. The price was value for your money. The restaurant and bar food was exquiste. Totally recommend, The stay was great!

Very helpful and friendly staff. Great location. The food is not bad for a breakfast. The rooms can be a bit cleaner but it's an average room cleanliness. If I'm in the area again I will stay there because it's a great value for my buck.

Booked this hotel due to its proximity to Newark Airport as we had to check-in for our flight at just after 0500hrs. We arrived in the late afternoon and found the room well-appointed and very clean, the bed was exceptionally comfortable. We ate in the restaurant/bar where the service and food was first rate, and well priced. Our only let down, which was beyond the hotel's control, were two sets of guests who made a lot of noise as they left in the early hours.

I have stayed at the Best western 3 times a year since 2002, and I still find it one of the best hotels ever. The staff are polite, friendly and very helpful. It is close to the airport, Penn station and the best mall in Newark. Fantastic place.

Having a very early departure at Newark Liberty required us to spend the night at a hotel near the airport. We are SO glad that we selected this BW Plus option because the value and experience were very much worth it. From the ease of reserving the room, and the way they handled our special requests for our overnight stay, we knew that we picked the right hotel. The staff was very hospitable, pleasant and efficient. The cleanliness of our room exceeded our expectation and the rate/value made a huge difference. Our room seemed to be larger than most hotel rooms, and the floor we stayed on was very quiet. We really enjoyed our dinner in the restaurant and the complimentary breakfast had a generous selection of hot and cold items. For both meals the wait staff seemed very efficient, pleasant and they added to our overall experience. We highly recommend this hotel because it sets itself apart from the competition in the area.

Good lodging, close to the airport. This hotel has a restaurant, bar, and free shuttle. Close to the airport, and not too far from a large shopping mall. On a very busy street, so Uber/Lyft/taxi rides are advised.

Hairs everywhere, layer of grime on the bath tub and strong smell. Shuttle service was late. Staff was inconsistent and and not helpful when asking questions. Close to the airport but places to eat once you get there.

Very good hotel for an overnight stay. Restaurant had good pub food. Nice breakfast included. Room was clean and comfortable. Shuttle came fast, finding the location is a bit awkward. Staff friendly. It was good for an overnight visit.

This is a great hotel. This is the 3rd or 4th time staying here prior to leaving out of Newark Airport. Every time the staff is attentive and friendly. Rooms are always clean. Bar folks are good. Van driver is helpful and always on time. Can't ask for more than great service and clean rooms. Will be back again on our next trip.

We did our first reverse park and fly out of Newark airport. A friend recommended the Best Western Plus. The manager, Pedro and the shuttle manager. Manuel were both great! We would highly recommend their hotel and services. We will definitely use them again.

As a customer service professional for over 35 years, I am always impressed with organizations that focus on ways to exceed customer expectations and deliver services in a consistent fashion. This particular BW hotel clearly understands the needs of those guests expecting a comfortable, clean and efficient travelling experience. My experience at "airport" hotels has often been mediocre or indifferent because of the high occupancy and demand. In other words, there can on occasion be a revolving door of guests mentality with the staff, and this results in average service. This hotel never disappoints when it comes to delivering a quality product, as well as a genuine hospitality experience. It is obvious that the leadership team at this hotel emphasizes the importance of value and guest service instead of simply going through the motions. There are many hotels to choose from when wanting to be near Newark airport, and I am glad that I found one that meets or exceeds my expectations on a consistent basis. I look forward to my next stay in NJ and will definitely be returning to the BW Plus Newark Airport West.

Not a place to bring the family. Active prostitution going on with employees aware. Not worth the money at all. Hallways were loud at all hours, commonways reeked of weed. TV has no streaming services available. Breakfast is not included don't be fooled like I was....Definitely not worth it.

This was a very nice and clean hotel! We had one small issue with the tv but the manager did what he could and made up for it! Our room was a great size and had everything we needed. We will keep this hotel on our list to stay again!

The building smells like cigarettes and marijuana. Our first room we were given smelled so bad that I literally gagged when we first walked into it. I had to get them to give me a different room, which was better but still had an odor to it. Being it was going on 1am and I had already been traveling for 14 hours that day, we just dealt with it. Breakfast is annoying because they require you to have a ticket to get food, but you don't find that out until you go in and look for a plate. They keep the plates locked up and will only hand you one if you have a ticket. So you have to make a trip back to the front desk and tell them that you need breakfast tickets, and then go back. The whole thing was very odd. Maybe they could think ahead and actually hand them to you when you check in.

Hotel was would have been OK Gave us one full sized bed ( not even a queen ) for four people Gave us a singlre horrible cot Slept on the floor instead !! Will not go back !! Night person was nice but could not do anything for us.

The reception desk is efficient and greets you with smiles. Rooms are clean, stylish and added bonus no carpeting. If you are and allergy suffering asthmatic like me you can appreciate this. The dining area staff is wonderful, and breakfast was plentiful and fresh

The customer service at this hotel is the worst. We had been traveling for over 24hrs from Europe and we just needed a place to shower and relax for a few hours before checking back in. We could for the shuttle and was told one was one the way. Well 30 mins go by and the shuttle still hadn't made its 8min trip from the hotel. We call again and then get a lie saying they had sent the shuttle and it came back empty. Then the story changed from the front desk and we are told it comes every half and hour (which was another lie). About 4 shuttle busses for every other hotel in the area would show up about every 10 mins or so. Ours never showed up and we it finally did over an hour and half later, people jumped the line and the bus just took off. One of those guest even knocked down my friend to get on the bus. The hotel refused to send another so I asked for a refund which the front desk claimed he could not authorize. You're the front desk that's part of your job and especially if you are working the late shift you have some authority. I'm waiting to see if the management will get back to me on a refund. Stay clear of this hotel.

This hotel has incorrect description on Kayak. It says “Comfortable Bed, Good Breakfast, Good Shuttle”. It has very very spongy mattresses. Breakfast is not included in the rate (no rate option is shown in the selection which has breakfast when you check out). From a look and feel perspective (as compare to photographs on booking website), this hotel for sure didn't match our expectations of Best Western Plus or any other $200/ night rate hotels in the area. We suggest to pay $20 extra and go with other big brand hotels.

The room and the bathroom were DIRTY, there were HAIR and STAINS on the bed sheets, the coffee machine was DISGUSTING (some dirty stuff was floating out of the machine!), the front desk staff was NOT FRIENDLY. I would definitely neither recommend this hotel nor return there.

We booked this hotel because you could get a shuttle from this airport directly to the hotel for free. You have to get to the P4 stop on the air train at Newark to make it to the area where all hotel shuttles must go. The shuttle arrived very quickly, and our stay was very easy. We were even able to book a shuttle from the hotel to our cruise port for a reasonable fee as well. Shuttles to the airport are always free though. Our room was very clean, and they had one of the softest bed I've been on. Bathroom was nice, and there was even a second sink outside of the bathroom. They have a restaurant at the hotel with good food and some drinks. keep in mind since this is at the airport there is not going to be a lot of other places you can walk to, it's meant to be close to the airport.

The facilities até Nice, but at night couldn't get asleep because of loud "neighbours" until high hours of the night, called the reception but seemed to me that the clerk was by himself and couldn't do anything, got to point to think of calling the Políce.

I was travelling solo to New Brunswick and New York. Stayed at this hotel for two nights. It was a very good experience. Convenient shuttle transport from Newark Airport. It is near to Newark Penn station, so easy to catch train to New York. Good staff. Value for money.

Long transit through Newark Airport so required a hotel close to the airport. The hotel provides free transfers although when I tried to call the hotel from the airport, did not get a response so took a 10 minutes taxi ride over. Check in was efficient and the room I was allocated was surprisingly large. Given the rate I paid, it was good value for money. Location is not the best given there is not much of interest walking distance from the hotel. But if you're just looking for a comfortable hotel whilst transiting at Newark, this is a good option. Took the complimentary shuttle back to Newark the next day.

Where do I begin? I had a work trip where we had multiple people in the room. We opened the couch bed to see that it was not remade whatsoever. Next morning we waited for the airport shuttle which we had signed up for when checked in. It doesn't show up on time. We wait another HOUR. When the shuttle arrived we come to realize that the shuttle was being used to drop off the cleaning staff. We arrive late to the airport and almost missed the required time to check our bags by 5 minutes. Never staying at a best western ever again.

Allthough I did not have a lunch that day and I was therefore quite hungry at night, I have not been able to finish the cheeseburger and the fries served at the "restaurant". Quite an experience ! Before, I could not imagine such a disgusting meal.

The shuttle was not even a shuttle bus but a car that held uncomfortably 5-6 pp. they advertise a 24 hour shuttle but they require you to book half hour time slots and they book up quickly. If you need airport transportation forget about trying to get their driver. I called 4 times when just to get picked up at the airport and they didn't care. Staff is horrible and don't care.

I never write reviews, this called for an exception... Extremely poor. Waited 40mins at the airport for shuttle despite being told less than 20mins - to compare, the hilton, double tree, holiday inn, marriott shuttle all went by multiple times during the wait... Driver who apparently is also the manager was extremely rude, dismissive and downright dishonest. The funniest thing is that despite being late and rude, he actually accused me of not making conversation with him during the ride - evidently I was not fulfilling a customer's duty to him. Given the location of the hotel, Im guessing most customers just want an uneventful nights rest - this would not provide that. Would give 0 stars if I could.

Unprofessional and dirty. Our room smells like a mix of beer cigarette and weed. Rooms are dark and dingy. No water pressure in the shower. Took about 20 minutes for hot water to kick in. Save time money and frustration do not stay with this hotel chain

We chose this hotel as a park, sleep, and fly for our trip to Lisbon. Service was OK to/from airport. We slept here on our return from vacation in a king room which was big enough for multiple bags. The king bed was soft and had a dip in the middle of the mattress. There was a complementary breakfast which was pretty good. The owner of this hotel has bought the surrounding area and is in the process of tearing down old buildings so the view out the window is not pretty.

Booked this hotel as part of a park and fly package. One of the main reasons was a shuttle service which ran 24/7 as we needed transportation at 3 am. Upon arrival we were told that the shuttle was broken. We were met with absolute indifference. In fact, their comment was well it has worked the other 364 days this year, as if that would be helpful to us . Upon pressing further the 2 clerks indicated we could get an Uber or taxi and get reimbursement. We were promised the night shift would be made aware of our need for a taxi at 3 am. They were not. After making several calls they indicated the taxi would be there in 10 minutes. They were not. 45 minutes later he came and was fine. I had to tip him myself as the desk clerks said they would not reimburse for tip just the cost. When I indicated that was not appropriate, they replied they make enough money, they don't need a tip. We had booked the package in order to get some sleep before our early morning flight. However, that was also unsuccessful. The heater in the room made a horrendous screeching sound every time it went on and off. The clerks indicated an oh well attitude. Upon our return I, after several attempts, spoke to the manager. He did apologize, however the only compensation he could offer for our disastrous stay was what he indicated would be a 30% discount on our next stay (like this would ever be a consideration). When I did receive this offer by email it was, in fact, a 30% off discount of the next deposit for a stay, or the equivalent of $11! I can honestly say this is the first bad review I have ever written; it's not a practice of mine. I always find the positive in any situation. In this case, the food was good and the bartender was one of the most fun, efficient, and helpful people we encountered.

This hotel was such a great choice after being in the city all weekend long. The beds were so comfortable and the noise sent too bad from the upstairs guests. Wish they still had carpet, but I understand why they've chosen vinyl plank flooring for the rooms. Other than the ongoing construction, it was great!

Booked a reservation and did not receive the correct room when I called to discuss the front desk agent never called me back to resolve . Had to report to manager in morning who offered partial refund

Shuttle unavailable!! 11/14/22 No help from hotel. This is unacceptable. Advice was to use UBER. Flight was 7am, so this was very stressful. Never using Best Western again. I do not recommend this hotel.

The rooms are spacious, clean and are generally in nice condition. I particularly like the idea of having a lobby area/bar where you can hangout and socialized if it happens to be your preference. Breakfast is an additional amenity that is available to you, should you wish to partake. To top it all off, it all comes at a reasonable price tag.

Thank you Best Western for a good nights sleep after our long trip. The room was very clean, comfortable and inviting. We were also happy that you secured our car for the entire time we were on our trip. We were then refreshed for our drive home the following day.

Good enough for a one night stay. The bed was comfortable and the room was spacious. We ate at the pub restaurant on-site because we did not want to leave once we arrived. The server was friendly but the food was average and overpriced.

Terrible experience! We checked into our room for 6 to find only 5 places to sleep. No help from tge staff as "everything was full." When we arrived you could smell the weed from the hall....it was even worse inside. The floors were sticky and the bed cover was dirty. If there was anywhere else we could go last minute we would have been out! We aired out the room best we could, and it filled back up with smoke around 3am.

Zero star if I could. There are no outlets by the headboard, for this reason I forgot my original iPhone charger plugged. I called them immediately, called again to speak with management, they simply said they never found it. Sketchy, think twice before booking.

Parking is very limited and difficult to get your car in and out. Some cars had to park on street due to lack of spaces. Breakfast starts too late for early travelers. Other Best Western hotels start serving breakfast much earlier in the morning, i.e., 5 AM, and offer grab and go bag option.

The people at the desk are rude, disrespectful & seem to wish you would just go away. We arrived before check in time & were made to wait in the lobby for 2.5 hours. We saw people leaving so there were rooms empty but the cleaning crews were not even on site. In my experience, airport inns have to be a little more accommodating as far as check in & out. The room reeked of smoke even though this is a no smoking hotel. The location is down a dirty alley to the entrance so don't even think you will be able to go out for a walk. But also, you can't hang in the "cafe/bar" - it doesn't open until 4:45. We went down to see if we could get a cocktail but the girl at the bar said the guy who can make drinks was not there - "call back later". We ordered food from a local place (Brooklyn Pizza) that fortunately delivered via Uber Eats. If you need the shuttle, which is supposed to run every 30 minutes, beware it is very small so can't fit more than 6 people. You have to get on a list! We have stayed at many BW Plus hotels and this is by far the worst. And the price is no bargain even with BW rewards & AAA membership. My advice - don't stay here. We never will again.

I was looking for an airport hotel to make sure I wouldn't miss my flight. I found the Best Western that offered a buffet breakfast and shuttle service. The toiletries set could be better (no conditioner and toothpaste and the toothbrush felt flimsy when we used them) and the walls were a thin so I could hear the guests next door shower and use their bathroom but overall it was ok for the price and the services I needed them to have. The best thing from their services was the on call shuttle service from the airport to the hotel that is useful if you want to do a day trip into NYC.

So close to the airport but many roads have changed and sat nav is not upto date even on the hotels web site. Use your instinct to find it. Check in were too busy chatting to serve me for a while but the hotel has everything that you need. The bar/restaurant although a bit dark and loud has superb staff that are freindly and look after you really well.

The drop in shower insert was not installed correctly. The drain is on the right side and the water and shower head on the left side. You would stand on the higher portion of the tub and you slide down towards the drain and and away from the shower head. It was very slick before I even started to use soap. I was scared I was going to fall the entire time in. If you get room 411. Put the towel down inside the shower and see if that helps. The room was great other than that. Very clean.

The room was not clean the Jacuzzi did not work $250 spent on a room to be comfortable and not even be comfortable. The vending machines are way too overpriced the bar drinks are way too overpriced I left my charger in the room they told me that they couldn't find it so now I'm out of a charger that I know that I left in the room

Don't stay to this hotel, very poor maintenance in the hotel. hotel room toilet flush broken next morning. Location is not good even, not recommended for family. Front desk area smell bad when we enter in the hotel. I regret that i booked this hotel for one night stay. I will never book room in the best western hotel in the future.

Hotel was good, breakfast was good, room was comfortable for family of 7. The only negative will be towels were with dirty stain felt nasty, we asked for Xtra blanket never got it. Staff were friendly. Will stay again but take my own towel.

Chanel in the restaurant was AWESOME, probably the best part of my stay, and the gal (or gals if more than 1) who ran breakfast were super friendly and nice. Those folks were VERY kind and it felt like they enjoyed their work. The rest of the hotel and restaurant staff were "nice" but it felt like they were obligated to be so and they didn't want to be there, kind of like it was an imposition to do anything, which reflected on my experience. The other bartender was terrible all the way around. Food was decent, but the "land and sea" was overpriced and the "premium steak" was definitely not premium although it tasted good. My room, 408, was fine (kind of) but it was only cleaned ONCE in 7 days and was in need of repairs. The a/c unit worked well but had a really noisy compressor, the bathroom fan was in dire need of replacement (likely fire hazard), tub faced the wrong way for the faucet location which had a weird feel when showering, the sink had a broken hot water handle, the closet door was janky with a loose handle, and there was an issue with the grout around the tub falling out. And not to nitpick, but the ceiling in the main area had bad lines where the drywall was taped. Not a major issue, but it makes the hotel look trashy. Outside, the parking lot was a mess with angled parking and only 1 way in/out that was often blocked by the shuttle van and some idiot guest waiting on someone. Also, the vending machine is in need of repair. It tried to dispense a water bottle but the bottle never dropped to the delivery spot. The clerk gave me $3 to try again, and it did work the 2nd time but he mentioned this is an ongoing issue. Just fix it! The restaurant was reasonable other than what I mentioned earlier, BUT table placement left some hanging lights in a walkway so several people, including myself, hit their head on the lampshades in the restaurant and in the waiting area just outside of it. It's broken glass waiting to happen. Also, there was a loose piece of trim lying on the floor by the orange juice dispenser that made the place feel trashy and dirty. On the plus side, the room looked nice (other than what I stated before) and it was pretty quiet (BIG plus!). I liked the tile in the bathroom, the floors, and the furniture. And the fridge worked well. Overall, it's was okay-ish for a "dumpy roadside motel", but below expectations for a "Plus" hotel and especially after having paid $1300 for my stay.

Close to the Statue of Liberty State Park. At the park you can get tickets to the Statue of Liberty. Large room. Great breakfast. Staff was helpful & polite. Quite area. Area with desk & extra sitting chair.

The hotel was clean and employees helpful and courteous. My granddaughter left her teddy bear there. I called the hotel and they shipped the teddy bear at no cost to us. MJ, the manager, was so helpful in getting it sent. The continental breakfast was nice as well.

Do not stay here! It was filthy and they had roaches the size of my thumb! The showers were not installed properly and falling apart and there sinks wouldn't drain. The floor of the hotel room was filthy. The walls are paper thin and you can hear people talking and slamming doors.

The manager, EJ (hope I got that right), was very helpful, and accommodating. The complimentary breakfast buffet was good, and offered sufficient variety. The manager, and staff were helpful and courteous. The breakfast buffet was good. This thing won't allow me to submit my review unless it's 200 words/spaces? Supercalifragilisticexpialidocious! Did that do it?

The room was convenient and affordable for Newark airport. Staff was very helpful and breakfast waffles were great. Location is landlocked and no place to walk. A hotel shuttle to pick up from long term parking lot for an extra fee would be helpful.

The walls are thin and our next door neighbor had the music on full blast. We ended up with 1.5 hours of sleep before our flight. The beds were so uncomfortable and you felt every move of the person next to you. Someone was smoking and it came in through our air conditioning. Strong smell of pot every time you walked out the door. The vehicle for the shuttle to the airport was horrible, bounced all over the place. I was very nervous that I had to leave my car keys for the park and ride. I've never been asked for that before. They did move my car, but I'm not sure why. They messed with my display. Only good thing was the wait staff at the bar/grill place and the driver was nice.

Mold above window along ceiling and in shower, excessive stains on upholstery, cigarette burns and blood on blanket. No hair dryer in room. Called front desk and no answer. Front desk attendant was dressed in a sweatshirt and said he would try to provide a dryer but then shrugged when I asked if he would actually be able to find one. No follow up and no hair dryer until my husband tracked down someone from housekeeping on his own.

Whirlpool in the room had floating debris including hair and what looking like semen. Shuttle drive reeked of POT and was very late picking us up. Bed sagged to the middle. Room was cheap motel quality, not $150 3-star hotel quality.

Perfect and rather inexpensive location to visit the 9/11 area. Uber to Penn Station and Path train to 9/11 and just reverse the order to return. It was a beautiful day in the city. Just a clear as it was on 9/11/01.

The front desk person Shaquan.was very rude and unprofessional.the worst front desk in any hotel I've stayed in worldwide ! The room was ok.the breakfast ok. The restaurant on-site had decent food and service a little slow. I would not recommend.

Had confirmed late check in due to late flight. When we arrived we were given a room that was already occupied so disturbed someone. Then we were told by the front desk that they had no more double rooms which we had specifically booked and guaranteed. So we had to sleep in a king bed and it didn't work out well. Got almost no sleep! Cannot recommend this hotel. Staff wasn't able to help, no manager on duty.

Great hotel location, however, I do not recommend. The $20 per day parking fee was not mentioned prior to booking. Also, we booked this hotel due to it having a pool for my daughter to play in during the evening hours- it was completely drained and not in service. Also, for 4 guests, they would only supply us with 2 towels- we had to ask for additional towels each day. They did not clean our room each day.

Don't judge a book by it's appearance. The location and the outside of the building are deceiving. The Best Western Plus, Newark offers clean rooms and a pleasant stay. The hotel was quiet which is impressive since it's right at the airport. The shuttle was timely and the driver was friendly and helpful. No breakfast early in the morning (5:30am shuttle) but they do have breakfast and there is a restaurant on site. Staying so close to the airport and leaving our car on site made life so much easier. Would definitely recommend.

I had to pick up my wife the next morning at the Cape Liberty Cruise Port in nearby Bayonne. I had Best Western Rewards points, so I booked this hotel the night before. The staff were not overly friendly but not rude either. The hotel room was nice and served my needs. I would recommend this hotel to others.

Terrible experience, starting with a noisy room, that we couldn't sleep because of a noisy AC, when coming back from a time off, and waiting to pick our car me and my family were waiting to the hotel shuttle for about 50min (10pm late with with small kids), while the rep is keep lying and saying the shuttle "is on it's way"... Worse experience ever

The hotel is not in good condition. We booked a night close to the airport for early morning travel to get some sleep. It backfired. Party across the hall all night with loud music and the entire floor and room smelled like marijuana. My kids kept complaining about the smell and noise. No one slept. I contacted the hotel for a refund and have gotten no response. Horrible stay away.

The gals at the front desk were extremely helpful and we loved that they spoke English and we could understand them very clearly. They helped us with getting transportation from Lagarde's airport and then to the port the next day.

So my friend and I were visiting for week on a family vacation in New Jersey's at the best western plus in right near the airport 101 international way we had a suite room but let me just say it was hard finding the hotel the way roads are set up here in NJ crazy but I would tell any future guest to pass on this hotel and look else where when we finally checked in with 5 girls from ages 1-12 we had our hands full already tired hungry kids the front desk staff rude not helpful at all when looking for our reservation and preparing our room the first room they gave us smelled like corn chips on the sheets n blankets so we notified the front desk we were not happy and then ended up changing our room in the am on our way down stairs to get food that night a roach was riding on the elevator very nasty this hotel needs a makeover it looks nothing like the pics,the staff and manger can care less about guest they were very cheap with handing out towels for a suite with 7 people also at night it sounded like construction workers were working on the upstairs from us overall we really enjoyed touring New Jersey,visiting and we also went to New York City while we were out there my hometown but I was glad to check out on my last day n get back home and p.s the hallway smelled terrible I'm not a stuck up person at all I'm just surprised and upset that we spent our money to come to a place like this

It took less time to deplane, go through customs, wait for my bag and take the AirTrain to P4 than it did for the shuttle to pick me up at the end of a long travel day. I called the hotel from the courtesy phone at P4 as instructed and was told the shuttle would pick me up in 15 minutes. Two calls later and it finally arrived after a 45 minute wait. Shuttles from other hotels passed through 3-4 times each before BW could get a single van out to me. When I got back to the facility I had to wait an additional 15 min for them to bring my car around because they had my return date listed incorrectly and so it had been blocked in by other cars. BW's shortcomings caused a one- hour delay ahead of my 3h late-night drive home. The entrance/driveway is very awkward and narrow so that other cars could not drive into the lot at the same time I was loading up my car (that had been parked in front of the hotel by the attendant). I had stayed overnight before my flight and was never able to shake the feeling of creepiness and unease throughout my stay.

The rooms were large and clean. The shuttle to the airport was quick (not friendly, but quick & efficient). There was no information in the room about any amenities or avail food service, but thew room was adequate for our needs (needed to be at Airport aboiut 4:00 am)

This hotel is truly next to the airport, just of interstate 95. But-it is recessed off the main road...thus.. it is quite-EXCEPT FOR THE WILD VERY LOUD PARTIES THAT GO ON UNTIL 3AM. I have stayed here now- 3 times. The first time was perfect. The second time there were no towels AND A WILD VIOLENT PARTY WITH KIDS WHO WERE MAYBE OF AGE MAYBE NOT----THEY WERE NOT DRESSED FOR CHURCH---if you know what I mean. I figured--ok- the management didn't see it coming...BUT! I just stayed there again. ( the tie breaker stay--one could say) ANOTHER WILD CRAZY LOAD AND VIOLENT PARTY OF PEOPLE WHO MOST LIKLY WERE NOT DRINKING OR ANYTHING ELSE OF AGE. This is Newark NJ in the shadow of New York city and a very busy popular airport there are oh so many other places to stay. It's not worth the gamble.

I've lost count the number of times that we've stayed at this Best Western. We cruise out of Bayonne several times a year, arriving the day before departure. The front desk folks are great…Pedro and Steve are the best. Steve was exceptionally helpful this last time as well as personable. The hotel is clean, the rooms are attractive, and though the location isn't the easiest to get in and out of, it's convenient to both the cruise port and the airport. We leave our vehicle knowing that it will be looked after. I miss the shuttle to the cruise port…Manny is our favorite driver, but for some reason, BW says that it's OK to shuttle to and from the airport, but not to the cruise port. Archie's Taxi is the service that this BW uses to transport from the cruise port back to the hotel. I'm not real impressed with them and would like to see some improvement made in this area. The last taxi that we were in was pretty dirty. I understand that there is a shortage of services as well as drivers, so I'm sure that options are somewhat limited. The restaurant in the hotel is pretty good. There's not a huge variety, but what we've eaten there has always been good. The wait staff are attentive and our food has always arrived in a timely manner. My husband was quite impressed with the bartender's skill at making a very good Long Island ice tea. As long as we are cruising out of Bayonne, we'll be staying at the Best Western Plus!

Hallway smelled like weed and the carpet looked dirty. The room was clean, but very bright. My room was on the same side of the United employee parking lot. Blackout curtains are needed. Airport shuttle was convenient. I found it hard to sleep even though I was exhausted due to the noise from the hallway. Will stay somewhere else next time.

Stayed here due what we thought was a convenient location right near the airport and we could leave our car there with the specific package. The whole hotel smelled like marijuana and the staff was not kind when we reported that we were in the wrong room. We paid for a king bed and was switched to a single queen bed room without being notified. When we tried to get the shuttle back from the airport we called the hotel 7 times and was unsuccessful. We then had to pay for an Uber to get back to the hotel from the airport. The staff again did not care that we could not get through to them.

I stayed here for one night, there was a lot of noise coming from the room next to ours. We alerted the front desk - they stated they could not do anything about it. We called the front desk again and said that it was disrupting our stay and we felt unsafe. They did not come upstairs to check on the room, they offered to send security but security never came. We did not get any sleep that night.

Do not book here! I reserved a park sleep fly package with free shuttle to Newark Airport. Upon arrival to drop our car and shuttle to the airport there was no one on duty at the front desk. There was a sign that said “Be back in 15 minutes”. I'm not sure what time that sign was posted but I waited at least 25 minutes from my arrival for the front desk worker to appear. We ended up leaving our car and getting shuttled over to Newark Airport. We were told upon our return to go to P4 and call for the shuttle which runs roughly every 30 minutes. Upon returning to Newark a week later, we did as instructed and tried calling the hotel. No one answered. We waited outside for the shuttle and continued to call. Many shuttles came and went multiple times but there was no shuttle for Best Western Plus and no answer on the phone. Our phone logs show that is was over an hour and a half that we were calling and waiting for the shuttle. As it was getting later and later we tried to get an Uber or Lyft to bring us to the airport but none were available at the late hour. We were stranded at the airport with no way to get to the hotel where we were supposed to spend the night and then travel home. Our only option was to take the Air Train back to our original terminal and get on the long line at the taxi stand. When we finally made it to the hotel hours later than we should have there was no one at the front desk and a sign that said be back in 3 hours. We were supposed to stay the night due to our late arrival time but there was no one to get us our room key and we were extremely frustrated. I ended up climbing over the counter to find our car key so we could drive home. Not the way we had planned to end our vacation.

Smokey hallway smell,, but not in the room. On app asked for more pillows and blacket, didn't get it. I asked when I checked in, didn't get it. Call front desk and finally got them. Parking lot cramped with no place to pull up and unload suitcases. Rain flooded parking lot and made it tough finding a space to park. Its near a train station and you hear them going by.

Do not stay here. We stayed one night on August 8, 2021. The hotel rooms are dark, dingy and dirty, the freezer of the refrigerator was filled with frost (we needed to use the freezer to keep ice packs frozen for our cooler for medication). Luckily, we were only staying one night. There is really nothing close by except the airport. The rest of the area is pretty run down. At around 8:30 the ceiling was shaking, we could hear loud music and yelling and jumping from a room above us. At 9:00 I tried calling the front desk and repeatedly received a busy signal. I got dressed and went down to the front desk and the woman at the desk said she would call the guests in the noisy room. Back in our room, there was no difference in the amount of noise. I tried calling the front desk and it was busy again. I went back down and on the way I met another guest who said the bathroom in her room was moldy and she was concerned because she has asthma. She was going to the vending machine to get something to eat and go to sleep. At the front desk I told the same clerk that we needed a different room. She gave us keys to a new room which I noticed was only a few doors down from the noisy room. When I asked about it, she said it was the only room they had left. So at 9:30, we packed up our things and moved to another room. The new room had a stale smoke smell, even though the hotel is smoke free. Luckily, we could not hear the noise from the other room. However, you can hear the train whistle throughout the night. The hotel's restaurant is not open. We thought we would have a nice breakfast the next day, included in the cost of the room. Instead we received a bag breakfast with a cranberry muffin, a fruit and nut bar and a container of orange juice. There was coffee available which was good. The night staff was not overly courteous or concerned with customer service. Overall, it seems that the hotel should be totally renovated with new management. Not what I would expect from Best Western.

Room at best adequate not cleaned after first night. Bar and restaurant only open one of my two night stay. Only had shears in windows with glaring bright lights from parking lot and no privacy. Yelling and screaming in the hall at 2am. Food terrible. Area very bad advised to not walk around.

Beware! Total dump. People above us were partying and then stomping around for hours. The smell of marijuana was blowing in through the vents. All we needed was a descent place to spend the night before an early night. It was HELL

Used this hotel to do a stay and fly in order to have a parking spot for a week. Low budget motel. Smells of cigarette smoke. Rooms are adequate but I would not stay there for more than 1 night. Beds are marginal at best. They shake when you change position when sleeping. Noisy room. No amenities at all. Took 20 minutes to find the ice machine. $3 for a bottle of water????

Over all this the Best Option IN EWR region. Very well connected the the airport. Shuttle service is good. Restaurant is good though not in operation at present. Clean and quite rooms, well decorated. Need to reduce price!

While I was in Newark to assist with the Mega Covid Vaccination Center, I stayed at the Newark Airport BW+ for a week. Big mistake! I returned home to find they fraudulently billed me twice from two different accounts for the same room. Three months later still trying to clear the unauthorized charge. I'm working with my bank, the NJ BBB and the Newark Police Department.

What a dump! No fault of the staff but the poor condition of the facility affects their overall attitude. Not much to find good with this place other than it's close to the airport and provides shuttle service.

We needed a hotel with shuttle service from the airport. The hotel is old but clean and our room was nice. Nothing near by, but we just stayed in the hotel. Front desk clerk was very helpful and friendly, and Manny the shuttle driver and manager was extremely nice.

I wouldn't say i have high standards for an airport hotel, but feeling safe is important when you are a 20something year old woman traveling alone. Booked this place because i had a 5AM flight and had to work late the night before. First off, there is an incredibly small parking lot, you will be told to park along the street which is right off a highway. Not a big deal for me, I park my car along the street. As i'm walking a car turns around and begins aggressively following me, gassing it, slowing down, nearly hitting me with their car. It was very obvious that it was intentional and i was honestly terrified. In the two hours that I actually spent in the hotel room, i heard some yelling, partying and saw groups of people leaving around 3 am (while i was waiting for the shuttle) high on ~something stronger than pot~. As for the room, it was clean and basic. As for the return shuttle, I was told 10-15 minutes and waited about 35, and ended up just taking an uber. Take your money elsewhere.

This hotel seemed to be taken over by Best Western, however it was not up to Best Western standards. The staff were nice, and the main areas were nice enough. If you want a Nice hot shower with fluffy towels and a good night's rest, you might get one out of the three. The shower was ok, the bed was ok, the towels were so paper thin that even two didn't dry off my normal sized body. they were cheap. The pillows although soft, were about the size you would give for a toddler bed. Don't waste your money, choose somewhere else.

Do not stay here. I can't urge you enough to AVOID booking a reservation here at all costs. I had the worst experience staying here and I implore anyone looking for convenience to EWR to look for accommodations elsewhere and save yourself from the worst hotel experience I guarantee you'll have. The customer service here couldn't be worse and the negligence and lack of formal processes makes me question how this hotel is still running and makes me genuinely concerned for any future guests. Concierge and management refused to help me when my car was returned damaged after using their Park & Fly program where no one could take responsibility or help me understand what happened to the vehicle that was in their hands while I was on a trip for 5 days. No one communicated to me there was an issue and instead decided to be extremely defensive—likely to hide what actually happened. The Park & Fly manager Manuel Nico was extremely rude, unreliable, unhelpful, and willfully negligent and I urge you to not leave your vehicle in his hands. Concierge/Assistant Manager David Perez was extremely unhelpful and insisted it was not his job to have accountability for what happened, he left me stranded at the hotel with no way to return home to Manhattan. General Manager Mihir Joshi could only defend himself and remove himself from any responsibility instead of trying to problem solve and organize next steps and solutions. No one could do their job, failing to offer a formal incident report or any concrete details on what happened to my vehicle while in their hands. I can only hope this hotel enters its final days and closes down for good, saving us all from any more trouble.

3 years ago this hotel was fine. this time I 100% disappointed 1- cigarette smell, 2- old and squeaky mattress, 3- old and small towels that only covered 1 arm, I asked to change the mattress they told me yes, but when they arrived they didn't. They changed my room where the mattress was better, the sink was clogged, I asked for service, they did not repair it. It was Saturday night where some young people were smoking in their room that the smoke was coming out under the door that the whole corridor was filled with cigarette smoke entering under the door to the room where I was staying without a doubt also the others rooms. I decided to change hotels, thanks to the management I will be reimbursed for the remaining night and days. I hope this hotel recovers how good it was. for now I do not recommend this hotel, equal 1 night and see if it is worth staying for more nights3 years ago this hotel was fine. this time I 100% disappointed 1- cigarette smell, 2- old and squeaky mattress, 3- old and small towels that only covered 1 arm, I asked to change the mattress they told me yes, but when they arrived they didn't. They changed my room where the mattress was better, the sink was clogged, I asked for service, they did not repair it. It was Saturday night where some young people were smoking in their room that the smoke was coming out under the door that the whole corridor was filled with cigarette smoke entering under the door to the room where I was staying without a doubt also the others rooms. I decided to change hotels, thanks to the management I will be reimbursed for the remaining night and days. I hope this hotel recovers how good it was. for now I do not recommend this hotel, equal 1 night and see if it is worth staying for more nights

Horrible. it looks nothing like the online photos. Difficult to find, hidden entrance, no place to park so you have to park on the streets which don't look like somewhere you want to be walking at night. Filthy inside. Riff raff hanging around the front entrance. I couldn't believe my eyes. We arrived late and had no choice but to stay as we had an early morning flight. The room smelled like cigarette smoke. The sheets on one of the queen beds were not fresh; someone had obviously slept in them. Motel 6 would have been an upgrade. Do yourself a favor and spend the extra money for a different Park/Fly/Sleep. This was so bad that I considered sleeping in the car but we all wouldn't fit. The "free" shuttle was full so we had to take an Uber to the airport. When we arrived back at the airport and called for the shuttle to pick us up, no one answered the phone so we had to take another Uber to get back to the hotel. The only positive thing I can say is that the front desk clerks were courteous and professional. Other than that, they should knock the whole building down and start over.

The hotel is clean, staff is friendly, and helpful. The breakfast grab and go consists of a small muffin, small chocolate brownie, cinnamon toast crunch bar, very berry drink, unlimited oj and coffee. My wife and I stayed here for 1 night. There is 2 medium towels, 2 small towels, and 1 face towel in the bathroom. No large towels which is usually standard at most hotels. The parking at the hotel is very tight spaces, and difficult to find a parking space. The shuttle to the path train station has been eliminated. The last time i stayed here pre covid-19 I gave an excellent score. This time I can only give an average score.

I chose this based on price and comments on tripadvisor and i was dissappointed. The truth right now is that the location without a car means that you are isolated and need to rely on their hotel. The restaurant is terrible. It is like something out of the 1970's. The menu is basic fast food microwaved crap. I thought that breakfast would be ok but the hot breakfast which lured me in was non existent instead we had to ask for a bag from the back of the front desk. We hopped on the shuttle and opened the bag and found out that we had a frozen tiny burrito that needed a microwave and a kids fruit punch box and a granola bar. Sorry for a big chain this was terrible.

Hotel overrun with locals who looked like they came out of a Mad Max movie. They were there to party and smoke weed all night. Had to call front desk to get armed security to stop the noise and partying.

Staff is very unprofessional and careless, cleanliness of the room is awful, smell of cigarette and marijuana is intolerable, will not recommend this hotel and definitely will not come back to this place.

On arrival the check-in process went smoothly and quickly. I was traveling with my family of 5 and this was a quick stop to sleep for a few hours before catching our flight early the next morning. We booked a room with 2 Queen beds and a sofa bed. Within 5 minutes of entering the room we discovered that the sofa bed was broken which means my niece wouldn't have a place to sleep so we went back down to the front desk to let them know - they apologized and gave us a new room. In the new room we immediately checked the sofa bed and discovered it was filthy we found plastic flower petals, a hair comb, bracelet, earrings all wrapped up in the sofa bed with disgusting sheets with strands hair and stains. Clearly in the middle of a global health pandemic they neglected to clean the sofa bed. The lamp shade had stains all over it and the bulb died after an hour. The TV remote was dusty and broken and had gum stuck in the back. Thankfully my family was here for less 12 hours total I couldn't imagine staying here for more than 1 night.

During our stay we experienced quality customer service. We were very pleased with the family suite we were in, the room was spacious, comfortably fit our family and most important the room was clean. Will definitely be back.

I stayed here for a business trip and as soon as I walked on to my floor it smelled like marijuana. There were people smoking all night and lots of extremely loud music and yelling. The room itself was clean, but I didn't sleep all night because of the headache from the smell and noise.

Notified staff of reservation when booking that I would need shuttle service and provided flight arrival time and information. I called upon landing and they said to go to P4. After standing around for 45 minutes and seeing other hotel buses multiple times, I called the hotel and they said they didn't know to pick me up... Upon arrival to the hotel the receptionist was very rude and condescending to the shuttle driver who was very courteous. The place smelt like cigarettes. There were no real blinds to block the bright spot light shining in the windows. All the other hotels I've been to still offer grab and go breakfast. I can understand if you don't offer it, but don't advertise it on your website then... it was one of the filters I chose when finding a hotel.

I stayed on the 3rd floor and it was always noisy with men in and out of room 309 and a girl that lives there but doesn't actually live there... sometimes heroin is sold and I overheard laughter about people wit warrants staying there.... the streets have moved in.... stay away if you can especially with family....

We chose to stay at this hotel due to an early flight out of Newark. Was hoping for about 5-6 hours of sleep. Due to the overwhelming stench of cheap perfume and cigarette smoke, as well as the kids playing dodgeball in the room above us till 2 AM, we got about 1 hour of sleep. The shuttle service is convenient, but was an hour late for our pickup.

We booked based on overall reviews, price point, free shuttle, and the location as we were only needing a hotel for an overnight layover. We probably would have been better off trying to sleep in the airport. Upon arrival the room we received did not have air. The hotel clerk was very apologetic about it. We were reassigned rooms. We received a corner room and it was actually quite spacious. That is about where the good things end. The bed is probably the worst bed I have ever slept on in my life. It was super lumpy and every time you moved the whole entire bed moved with you. The pillows immediately went flat when you laid on them. Starting at about 9:30 PM to about 2:30 AM the room beside us had people in and out the room about every 10 minutes. You could never hear the people through the walls, but you could hear the door slamming every time it was opened. Finally someone must have called about it because we heard hotel security knocking on their door about 2:45 am and then the police arrived and were out in the hall for a while thereafter. At this point my back was hurting so bad and I had little sleep that I decided to just get up and take a shower. The water pressure was fine, but the tub did not drain correctly and you end up standing in water. We are actually about to leave and just head to the airport early since the shuttle does run 24 hours.

My recent stay included two rooms with four people per room. Our rooms were supplied with linen for two people. I called guest services to request towels and was told that it would be about 20 minutes because the staff was waiting for clean linen. After waiting for several hours, we had to leave the hotel without receiving linen. We returned to the hotel about 8 PM and only one of my rooms had received linen. We had to wait another hour to receive additional linen. The toilet in room 607 had a loose handle and it had to be plunged with every use. About 11 PM, a staff member, possibly security, showed up to my daughter's room saying he receivied a complaint of someone smoking and needed to check the room. He walked in the bathroom and then apologized and left. I called guest services to inquire about the staff member and was told that he would check with security and give me a call back. I never received a follow-up call. Also after leaving the hotel, my daughter's friend realized she left her speaker in the room, it was positioned in a place that it would've been found when staff came in to clean the room. I called the hotel and was informed that the item had not been turned into guest services and the room couldn't be checked because it had already been rented out.

Not a good experience...poor check in...they didn't give us a wake up call as requested...not even a bottle of water or snack as the restaurant was closed and we needed to be back to the airport early the next morning. As a Best Western Diamond member, I expected better. The hotel was dank (smells in the rooms and hallways) some other guests thought that people had been smoking in non-smoking rooms...but, it seemed like a different smell. Non perks, no apologies, will never be back. This was the real 'Jersey' experience...desk workers with attitudes, shady clients making noise all night long.

The only thing preventing 5 stars was some sort of hotel announcement sounding at 3AM. The restaurant was open for room service, so that was good. Thanks to covid, no snacks at the counter, so I miss the cookies.

I was not happy toilet is messed up dirty rags dirty sheets broken shower I understand short staff but cleaning should be priority and isn't hasn't been this has been the worst experience staying in a hotel in my life besides the time I was disrespected by my race

My family and I will never stay at this establishment again. Very unprofessional and unaccomodating. Stayed in one room for two days with red dark red splatter on different areas of the ceiling. Told the front desk and nothing was done. Asked for the manager and no one ever came. Switched rooms on 3rd day better room however both nights hotel guest were very loud all night playing music and running up and down the halls.. Then a siren woke us up at around 2am due to the noise level in the halls which didn't stop the event happening. Paid hotel price to stay in a motel.

I stayed in room 611 and the unit was not on however the room was extrmemely hot which made sleeping a little uncomfortable. The overall stay was good. The bed was comfortable, breakfast was good, easy access to the mall and to see my family. I wish the parking lot was bigger. Overall for what you pay for it was worth it. Just get that room temperature right. i would stay again.

My wife was told by her Doctor not to travel because of a high risk pregnancy. We were told it could be dangerous to my wife and baby. I messaged the Motel and they said they would not refund the stay under any circumstances but that they have cancelled my reservation! I replied to their customer service agent to emphasize the danger of the situation and offered to provide a Dr. note and Best Western ghosted me. I will never stay at another of their properties. SHAME ON BEST WESTERN!!

The rooms were clean and spacious. The beds were exceptionally comfortable. However; the staff at check-in were not warm and welcoming. In fact, the answers we received were quite curt. First impressions are lasting, and unfortunately, it is what my wife and I will remember the most.

I am thoroughly upset with the Service of this particular Hotel. When I called the main number (spoke to Ashley), I was told that my Stay & Cruise package INCLUDED 7 days of overnight parking and there would be an additional charge of $15.00 per day on any nights over that. After printing off my Confirmation, I called the hotel, directly, to question the distance to the Cruise Port and spoke to Pedro' and he told me it does NOT include ANY nights of overnight parking and it would be $15.00 per day to stay parked there. He also picked up on the fact that my Reservation was done under the WRONG MONTH, when he asked for my travel dates!!! I ended up calling the main 800# back and spoke to Sheena who verified that Pedro's story was the correct one. I told Ashley that the phone call says it is recorded and they should listen to it. She did not offer to correct the mistakes at all. Therefore, I cancelled the stay!!! JUST BEWARE OF THE INFO YOU RECEIVE AND MAYBE ASK FOR ALL THE PERTINENT DETAILS IN WRITING!!! It would be a sad situation for someone to show up there and owe an EXTRA $105.00 when they were NOT expecting that to happen!!!

Breakfast was very sparse. The coffee was empty. Hardly any muffins and no fruit. I know that when you leave early you don't get full breakfast, but we should receive what was promised. Also when we arrived we were placed on the list for 5:30 to catch the van to the airport. The next morning when standing outside we were told that we couldn't get on the van because too many people waiting. I explained that the other couples with use were on the van and we arrived at the same time and I was also a Best Western member. Driver didn't care and said just wait for the next van. Then I explained that one couple was their that was supposed to be on the 6 am van but didn't want to wait so they came at 5:30. Totally screwed up.

I stayed for one night before a conference at a neighboring hotel. I was very pleased with the accommodations. The guest room was very nice. Definitely a good value for the money. I liked the fact that I did not have to pay for parking. Breakfast was decent. The Belgium waffle was good. The eggs, potatoes and bacon could have been a little better. I would definitely stay here again if I was looking for a hotel near Newark Airport.

Surprised that it was a fine place for a quick, one night stop over before heading on to Rome. Very reasonable price, clean and comfortable. The shuttle service was at P4 within 15 minutes of a call to the hotel. Location was good, as it only took 5 minutes from the airport. It is not in a scenic area, or even an area to go outside...near long term parking for the airport and very industrial. The hotel does offer shuttle service to Penn Station and a local mall. The tv worked well, bathroom was clean and had the usual soaps/shampoos. The bed linens were soft and the bed was comfortable. It is an older hotel, so you can see areas that need fresh paint...but, what would you expect for under $100 per night? The hotel restaurant was serviceable. Nice staff but, bland food. The included breakfast was better. Offered cereal, juices, coffee. Bagels, toast and other pastries. Self-made waffles, scrambled eggs and pork breakfast sausage.

We were just looking for some place close to the airport where we could leave our car for the week and have a quick shuttle ride to the airport.We chose to stay at this hotel because we had an early flight out or Newark Airport and it sounded convenient. The shuttle to get us to the airport was 20 minutes late. It made our departure very stressful. The hotel itself was OK. Our view was of a vacant building, but we knew we were not booking a luxury stay.

This hotel is always our first choice when entering Neward New Jersey by air or rail. The amenities are consitently good and the overall expereince is excellent. Cost effective, clean, confortable, and perfectly located for launching out to anywhere in the world.

Great front desk staff and shuttle bus drivers. They always went above and beyond to made sure my stay was a great one. Clean spacious rooms and good breakfast was appreciated but nothing beats the shuttle service to and from jersey mall, airport and penn station. I will definitely stay here whenever I'm in the area.

The tricky part when arriving at the airport is to catch the shuttle bus. Best is to call the hotel to let them know you are indeed at P4. Outside the hotel looks grim. Inside it is clean, run by very friendly hand helpful people. My room was massive. The only drawback is being close to the elevator which meant heavy traffic. I do like to cleaning of the TV remote.

So we felt so appreciated from the second we got here! We got to the hotel hours early for check In and mr. Joshi got us in our room right awayand even fed us! We would highly recommend staying here. We were on the 6th floor and the rooms were huge, clean, and warm!

The whole experience was seamless from the best western central telephone reservation team to the hotel itself eventually. The airport shuttle guys are awesome while it was fun being attended to by the staff at the restaurant for dinner and breakfast in the morning

it was my first trip to new jersey and all the staff was so helpful. the free shuttles to the penn train station and the airport were really great. it helped me save money and time finding my way around.

We had an overnight layover in Newark and opted for this hotel because of its proximity to the airport and the airport shuttle. After clearing customs it was about 8:30 Sat evening. The "every 30 minute" shuttle took about 45 minutes to arrive and strangely enough was half full even though the P4 Hotel Shuttle stop should be its first stop on the way back to the hotel (?!?) The next morning the 7 a.m. shuttle did not leave until about 15 past, though it was sitting at the door from 6:50. The staff seemed not to care. One PRO: the airport has a restaurant which is open until 11:30 p.m. which was great because Newark airport has very little in the way of food outside security and it's a mess of freeway around the airport to getting to a restaurant would be tricky.

We stay one night before our cruise with Anthem of the seas, from Bayonne. Shuttle service prodived was excellent. dinner was great.bed confortable. the room are renovated not new, but perfect for 1 night.

The location is odd, in a cul-de-sac, surrounded by employee parking lots and an empty building. Not much of a view, but it's sure quiet. The staff is friendly and the shuttle drivers are great. The restaurant is tiny but excellent, and the complimentary breakfasts generous. It's close to the airport and the local train station, and if you're athletic, in walking distance from downtown Newark.

Location is really far off, you need an uber or a private car if you miss the shuttle services. Some rooms, ours too had a poor view (an abandoned warehouse or some building). Lighting is poor in some areas in the room. The shuttle services from the airport is really poor. Otherwise the front office staff is very friendly and eager to help. The housekeeping team does a good job too. We never had breakfast at the hotel, so can't comment on it. Definitely not a bad experience.

I am staying there at the moment this hotel is really nice the people are really nice brilliant breakfast tthe food is good and the company is nice and met some lovely people and I am planning too come next christmas

We are budget travellers, so when we decided to visit New York, we were having a hard time finding a decent hotel within our budget. After talking with some work friends, I discovered that staying in Jersey is a viable option for visiting NYC. We found this hotel. We picked the room with a jetted tub and loved it. Each day we ate the breakfast and used the free shuttle service to get to the New Jersey Penn Station. It was about a 20 minute ride over the water to Manhattan. It can be confusing as there are different subways (NJ Transit, Metro and PATH). They also offer station pickup which doesn't begin until 7pm, so that was a bit tricky to plan for. One night we used Lyft to get back to the hotel, but not a big deal. Cons: We waited over 35 minutes at the airport for the free shuttle to pick us up. Also, our jetted tub spit out yellowish water upon initially using it. They addressed it quickly, but was a slight turn off. Overall we had a nice stay and the proximity to the airport was perfect for our early flight out. Hope this review helps!

Our stay was for four nights & everything was great. Shuttle drivers courteous and polite. The night staff had a young man who has a great attitude and very kind. Everything was exceptional, no complaints here.

I made the mistake of looking on maps and thought this hotel would be very conveniently located within walking distance to the Airtrain and NJT Newark Airport station. I was wrong! The parking lot is a secured and monitored airport employee parking lot. The room itself was just ok. The mattress was old and sagging and there was no hot water. Convenient only if you're flying out. Shuttle took an unacceptable amount of time for pick up.

This is a basic hotel with thin walls and no hot water. I ran the water in the bathroom for 15 minute only to get lukewarm water in the sink and shower. The walls are paper thin and I could hear everyone and everything in the hall and adjoining rooms. The restaurant menu needs updating.

First the shuttle does not come at the designated times as stated and when you call the hotel, you are told something completely different so be prepared for a wait in the cold if that is your only option. We were even given a printed list of pick-up and drop-off times for Penn station and told something completely different when we called after waiting for an hour and a half thinking it was the traffic. NOPE. They had just arbitrarily changed the times even after being told 3x times by the shuttle driver. The room...The floor was sticky and ended up with someones dental floss in my slipper. The phone did not work and the mini fridge was emitting a squeal, my husband finally had to unplug it so we could sleep. I went to the front desk the next morning to let them know about the phone and the fridge and she told me they would take care of it. It was not taken care of. Along with the bed not being made or bed changed. The next night we came back and decided to get food at the on-site restaurant because it stated on the back of the menu it was open till 11:30pm. It was 10pm. My husband went to order food, because our phone was still not working. When he got there, they insisted they were closed and refused services. Honestly people. This place was not worth the money spent from start to finish.

Was just Ok, a bit noisy, I don't know or think if it walls was sound proof. I could hear every one else out. Parking lot was very narrow but I had to wait around to park on site. Coffee maker was in the bathroom, that was a nono for me.

We were pleased with our choice when bad weather forced us to stay in the hotel the night before Thanksgiving on our way to visit family. Friendly, pleasant check in experience, a nice clean room and a wonderful full breakfast. We were lucky to get the last parking space right outside the building, I can see how that might be more difficult during busy travel times.

Firstly hotel deserve a 70% pass mark for cleanliness and amenities. Yes, the heater /cooler is thermostat regulated and start and switch off at intervals. If you follow Japanese or Australian cooler/heater, they don't have a knack of on and off. flooring is laminated faux wood..looks like wood but does not act like wood as it s cold to the touch. as an asian, I would in such circumstances wear bedroom sleepers (which is standard in Japanese hotels). The hotel does provide a mini carpet for those of us whom culturally don't wear shoes into home let alone bedroom. Breakfast is very decent compared with standard powdered eggs at most BW or Holiday Inn hotels. This BW + stands out as the BW Grosvenor SFO in terms of breakfast fare. As for downsides, it can be noisy as we are not far from the main railway and some trains do blow their horns in wee hours of morning. Dinner is ok at the least it is cosy and with limited menu choices, food come out quicker. Some reviewers mentioned about the irregular shuttle service. I myself faced a 40 mins wait and despite chasing the hotel, the van was late. After staying a few nights and gotten to know them, I guess my longer wait maybe be exception rather than the rule. overall rating would be a 4/5 if not for a letdown during 1st range of a long wait for the shuttle.

Rude staff that doesn't accommodate requests. Very noisy heating/cooling unit. Cold shower that takes 10 minutes to heat up. Dusty room. Beds are too soft with cheap linens. A hotel shuttle doesn't run on time to the airport and the staff says “we run 5 minutes late on purpose because guests sometimes are not down on time.” It also takes the shuttle over 30 minutes to pickup people at the airport. Terrible airport hotel.

Staff were great, and extremely helpful Great to get to airport and in to NYC, The food in the restaurant was not fancy but really good and reasonable. Lots of choice on breakfast buffet in the morning. Thank you, I will be back.

I stayed here for four days before my cruise to New England and Canada. The staff was wonderful and helpful. They helped me navigate the train system so I could go back and forth into New York. The two ladies in the breakfast room Jamilia and Julie kept things fresh and lively and clean. They even joined some guest in a gospel song.

Great shuttle service, awesome front desk staff and very cheerful & helpful young lady doing breakfast in the morning!!!! The rooms were clean - but a little dark. We loved the convenience to get to NYC using their shuttle to the train station as well!

We slept quite well at this hotel just a stones throw from the airport. The rooms were very clean and comfortable. Finding it was a bit tricky as we were driving ourselves. There is a sharp right turn as you approach the airport after multiple forks in the road with high traffic and it would be easy to miss and have to go around the circle again. Breakfast was also included which is a nice touch. They offer free airport shuttle which would be the way to go.

Quite Room - Schuttle Good from airport to hotel and from hotel to port - Breakfast was good - Food in the attached restaurant for evening meal was good but nothing fancy. Price for the package for the room and schuttle was good. There were several guest going to the port just as we were. They had a good schedule system to get all guest to the port.

the hotel room was fine but there is really nowhere to eat other than the hotel unless you have a car. The bed was comfortable and the room had nice decor. The breakfast was the usual offerings. The restaurant was not very good. it took over 45 minutes to get our food and it was cold. they seemed to be understaffed and had new staff that really didn't know what they were supposed to be doing. We ordered a side of onion rings and literally got 8 rings.

Since 2002, i have stayed at this hotel, 3 times a year and i will never stay anywhere else. I checked out yesterday and it is still the best hotel in Newark. Try it yourselves, you wont be dissapointed.

The hotel overall was very nice - we did not experience any major issues - One small issue was the lack of a blackout curtain - it was very bright outside at night. Second issues was they did not tell us that it was going to be extra to check in before two and it was our fault that we didnt check our bill before we left the hotel.

The hotel need in my opinion to get rid of the plastic glasses/cups/flatware in order to help the environment. A/C is old fashioned and noisy. Front desk helpful and friendly while restaurant would not give me a glass to bring to the room.

Great little hotel at airport with free shuttle to airport and NJ Penn station in the morning. Rooms clean and updated, good wi-if, restaurant food good, breakfast OK, staff very nice. Manny the shuttle driver the best

One of the worst business hotels I have stayed in so far. The bedsheets were totally wrinkeled and looked like someone had already used them. Roomservice entered despite the do not disturb sign on the door. Breakfast was offenes with plastic forks and knifes when our oceans are already drowning in plastic. Outside the entrance we were greeted by rats. The shuttle to the nearby mall would have been 50$ for 2 while Uber is only $8.

Finding the front entrance can be tricky, it felt like we were going into the back of the building, but once inside all the staff were wonderful. The room we had looked newly renovated and the breakfast was pretty good for a buffet. It was the perfect choice for the park and cruise package.

Just one night, after a half-day delay and two hours sleep on a night flight from Greece. Checked in after 3 AM, but the beds--. The most comfortalbe we'd ever slept in, anywhere. Just three-hour naps, really, but refreshing. Good buffet offerings at breakfast as well, and friendly staff. And, the sixth-floor room at the end of the hall had huge windows in two facing walls. Unusual.

Hard to find. located inside an airline employees parking lot. Noise from Airport to the east and Commuter rail to the west. Muffins and coffee for breakfast. Beds sag on sides. No electrical or USB outlets on night stand. Had medical equipment for sleeping. Fire alarm went off in the middle of the night. No one came around to notify guests. Found out in the morning that it was a smoke alarm that was malfunctioning that they knew about. Business center does not have a printer. had to email anything needing printing to the front desk. Their reasoning, kids waste too much paper.

I had a great stay I wish I could have stayed longer. The newly renovated rooms were a pleasant surprise. The hotel designer has great taste. breakfast was delicious. I would definitely stay at the best western plus again.

The room was shabby and minimally furnished. A mix-match of materials, I believe from other hotels. Bathroom sink fixtures falling off. Cold tiles floors. Just not a comfortable room. I would not go there again.

Close to airport-nice. Breakfast was very nice. Rooms were clean and adequate in size. Love the laminate flooring as opposed to carpet. Great idea. We were greeted by two young men who were very helpful and professional.

An ok place to crash for the night, as long as you are not a light/sensitive sleeper. This hotel is super convenient to the airport and for making connections via it's train and airport shuttles. However, the train shuttle driver sure bounced us around! The reviews about smokey hallways are true, but our room smelled fine. The room was super spacious and recently renovated. Beware if you're a light sleeper: the air conditioner was quite loud and when the neighbour got up to shower it sounded like we had a third roommate staying with us! The bed was also either quite old or quite cheap. Super springy. You feel every movement of your partner. Breakfast was above average.

Booked with BW as it is my preferred stay. Building is in need of a good cleaning and updating.there was the stale odour of cigarettes in the room which did not make it enjoyable. It is very close to the airport, so convenience is a plus.

Spent the night previous to an early flight. Bored receptionist - asked if I wanted a particular room - I replied "quiet, not on the airport or highway side." Not only did that not happen, our room was opposite an alcove with a washer and dryer. Under window a/c - heater unit, which I hate - every time it kicked on/off, it disturbed our sleep. In fact they have the same type of a/c-heat units in the public areas we visited. The bed was somewhere between a balloon and a trampoline - quite uncomfortable. Through most of the night there seemed to be conversations going on in the hall way along with doors slamming. BTW, the price was on the high side for this type of chain hotel accommodation.

We used their park and cruise package for our recent cruise out of Cape Liberty. Check in was fast, friendly and super easy. Room was clean, and looked recently remodeled. Full continental breakfast was available in the morning with more than enough food for everyone. Staff was excellent and super friendly! Shuttle to the port was quick and efficient, return trip was kind of eh as they use a third party service and it seemed like the driver had no clue what he was doing or where he was going. I'll definitely stay here again when we cruise from Cape Liberty.

If you're considering staying here, believe the poor reviews. Not sure what the Plus is for--maybe the opportunity to practice gratitude for having only first world problems? Be prepared to wait at least 30 minutes for the shuttle from the airport even if you're told 10-15 minutes. You can practice patience while enjoying the view of all the other shuttles coming and going multiple times. As for the lovely rooms pictured---I'm sure they exist. Sadly, we never saw one. To be fair, the small lobby area was nicely renovated and our room did somewhat resemble the online pictures. What those did not show: paper thin walls, peeling paint, a bathroom that was tiny, smelled bad, and had broken tub fixtures. The room had also not been properly cleaned--we were treated to crumbs on the floor and bottle caps and pens in the AC/heating unit. As an added bonus, our view was a busy, loud parking lot. The location is really close to the airport. That is the only convenience, as there is literally nothing else in the surrounding industrial area, which isn't safe to walk, particularly due to heavy traffic. We initially decided to make the best of it but gave up after about an hour, took the loss, and found another hotel. Front desk staff were pleasant but never even asked why we were leaving despite having just checked in for a 2-day stay. Entirely disappointing experience.

We landed in Newark around 10 pm, after clearing custom we went to the train station where all the hotel pick up people. It was late 00,30 a.m. All the guest of the other hotel (marriott, Hilton, Best western in town etc..)had frequent buses to pick them up, our shuttle didn't show up for 40 minutes, until I called the reception. The guy asked me if I was sure to be in the right place, I was. After 15 minutes the bus arrived: we were 9, waiting for more than an hour. When we arrived the hotel the guy at reception gave me a key and a room: 501. Went upstairs, the key didn't open. Came down again at the reception and the guy made another key, again for room 501. It didn't work. We tried several time, pushing the door, shaking the door handle until a man opened us: he was surprised/angry because he was sleeping. The room assigned was already occupied. This happened around 1,15 am. Came down again at the reception, the guy didn't believe me (he doesn't know he has a person in a room????), called room 501, the guest replied and may be the guy at the reception realized he can't do his job. Eventually he gave me room 517, around 2 a.m.. Awful service. Room faces the wall of an abandoned factory, comfortable bed. Bathroom need to be refreshed but towels were new and clean. Overall a sad place but the real disaster was the service. We had an excellent breakfast (waffle machine was amazing) and the shuttle driver that took us at the airport in the morning was kind and sharp.

This is the best hotel and very convenient for me if I'm going to the airport and the shuttle was on time and the breakfast was amazing. I only had a issue with the restaurant because it was closed on Labor Day and I wasn't notified.

My room was modern and clean. The shuttle was efficient, even at 3am. It also has 24 hour coffee (see 3am departure). Staff was friendly and helpful. I would stay here again if I were to fly out of Newark.

I had a stay recently at the Newark Airport Best Western, where I have stayed many times as usual, the staff in all departments were always helpful. The food at breakfast was tasty and there were so many things it was hard to choose from.I was there for 10 days and in addition, because of a death in my daughter's family, Best Western was able to give them a room across the hall from me and this was very helpful because they had come two hours away for the wakes and funeral. My little grandchildren are always excited to come to this hotel so it made it easier on their mom and dad,

Overall the stay was very pleasant. Njpac is almost right a crossed the street which was especially nice because it was cold that night. Stayed on fourth floor in a corner room. Was quiet and comfortable. Room was very clean bathroom was a little small and not entirely clean looking but no complaints. Parking was fine $20. Restaurant in hotel was delicious. Front desk could have been a little more courteous on check in but were fine and were great during check out.

Stayed one night due to EWR issues and delays. I guess it depends on expectations. If you need 4 walls and a place to lay down, then ok. It looks like an older property that has a new layer of everything, and that new layer is wearing quickly. Tons of scuffs on the wall. The room floors were tiled instead of carpeted. Our sheets had hairs on them and small stains. The first shuttle driver (just wearing a baseball cap and t-shirt) set the stage early by rolling down his window going 60 mph and screaming at other drivers who were honking at him and dangerously merging close into him, and he just generally seemed angry. Maybe he had had a bad day. The snack machine didn't work properly, but to their credit the staff refunded me $2. The location was very close to the airport but absolutely nothing around it besides an abandoned building and parking lots. The AC did work in our room, so that was good. If I had to do it over again, I would stay farther away from the airport and pay for Uber or taxi to get to a better place. If you're looking for great service, super clean, warm and friendly - I would not recommend it. If you don't care about that stuff and just want a 5 min trip to the airport, then it should work OK.

Great hotel that provided everything we needed. Very nice property and every staff member we interacted with was very welcoming, professional and friendly. Free airport shuttle, great breakfast, free high speed WiFi and the beds and pillows are soft and firm.

The hotel is 5 minutes from Newark airport. But it took them almost an hour to come get me. The room was clean but lacking. No privacy curtains only sheers so impossible to get a dark room which I prefer and is proven to aid in sleep. The shower had no soap dish so I had to reach down to the tub for the soap or shampoo.

It has been a long time since I have enjoyed a hotel stay as much as I have at this one! The beds are comfortable!! Shuttle service to the airport and the Newark Penn Station to NYC makes commuting less stressful. The complimentary breakfast is delicious. However, there were times when I had difficulty contacting the front desk to request a shuttle because they were slow to pick up the phone.

The hotel is clean and well maintained. Rooms are spacious and the beds are comfortable. Included breakfast is a nice perk, as is the free airport shuttle to Newark Airport. The restaurant was decent and not overpriced as many hotel restaurants tend to be. This hotel is ideal if you are looking for something close to the airport, however it is located in an industrial area and does not have any stores/restaurants within walking distance.

My family stayed at Best Western Newark Airport the night before an early flight. The hotel was busy when we checked it, so we had to wait a bit, even though I did express check in. But the check in wait was nothing compared to our wait for the elevator! The hotel has 2 elevators that are in desperate need of upgrading. They are slow and small. I've never seen a line for an elevator until I stayed in this hotel! Our room itself was fine. The beds were extreme comfortable (with the exception of the sofa bed, but that's expected), and it was very quiet. These are important qualities in an airport hotel! I didn't love the tile floor, as I felt it made the room feel cold and uninviting. We arranged a 5AM shuttle to the airport and it arrived on time and delivered us quickly. I wouldn't stay here again (the check in process and the slow elevators were deal-breakers for me), especially given there are so many other hotel options in the vicinity.

Stayed at this hotel for one night as a stopover on a long journey. Conveniently located for Newark Airport and the hotel shuttle to the terminals was great. Check in was ok, no great welcome, a bit like buying snacks in a store. To the point, no pleasantries. The room was where it was let down. The carpet was not hoovered, when I walked into the room but the desk crumbs crunched under my feet, the surfaces were dusty, one of the sheets were torn, there was purple lipstick on one of the bath towels. Definitely not worth the $160 I paid.

You MUST follow your GPS to the letter because you will miss this hotel if you try to find it on your own. First, you can only access it from the southbound lanes so if you are coming from the Newark Airport, you have to drive past it, onto another hotel, under an overpass, several turns back onto a highway back to the next highway then don't miss your turn or it's another 5 minute go-round. It is located behind a warehouse and it is barely visible. once you get there though, it is a VERY nice hotel! There is Next to no parking and it's a tiny one way alley style parking lot. But at least the hotel is nice! THe breakfast is one of the best I've ever had- very complete and nice bar-style room. There is no pool unfortunately, but if you are staying here, it's probably from the airport and you are taking a train into NYC or something (because only insane individuals attempt to drive I found out- wow). The hotel does also have all solid tile floors, which make it look professional...but not necessarily cozy. Hotel= great. Location= TERRIBLE (but then again, it is Newark) .

This Beat Western is better than any we've ever stayed in! Huge rooms, nice decor, extra feature: hot tub. Good price for an exceptional product. Very close proximity to busy Newark airport. Nice job guys, keep up the good work.

I chose this hotel because of it's park and stay option because I was going on a cruise out of port liberty. The only complaint I have and it's not really a complaint is that the hotel restaurant doesn't have very good food. The shuttle service they provide is great! Front door of the cruise ship! And return service is great as well and all included in price of your hotel stay if you book the park and stay option.

We had a day hotel stay here during a 17 hour layover at Newark airport in July 2019. I didn't know day hotels existed but it's actually really easy and convenient. They pick you up in a shuttle from the airport (just call for a ride) and they take you back when you're ready to go. We arrived very tired at 0830am after an all night flight and the desk attendant told us to help ourselves to breakfast! Which was a really good buffet. King room was very nice, clean, good bed good shower. Stayed from 9am to about 4pm. Totally refilled our gas tank in the middle of a long journey. Staff all very friendly. If you need sleep and comfort during a long layover stay here!!!

Good Shuttle service to nearby Newark Liberty airport. However although adjoining the airport railway station the only way to get there is to take the bus back to the aiport then catch the monorail back to the station - so allow at least 30mins to get from one side of the fence to the other. Rooms OK but a bit dinghy finished in brown and ochre and also bar/restaurant area. Good breakfast however with hot items replenished frequently. Adequate and reasonably priced for a one-night stopover if lacking charm.

Great service from all the employees. Thanks for taking care of my special needs. Will definitely come back. Some overnight check in front desk employees are not so happy but all of you did great. Thanks.

Stay here one night-everything is great! It worth the price compare with all hotels nearby. The room is clean, neat, big space and the bed is very comfortable! The the bathroom fan of RM 301 very LOUDLY! The restaurant is good, great service and ambiance for a casual friend hang out. The breakfast is OK! Front desk staff very friendly! Shuttle is very convenient to ERW, Mills and Jersey Station. The hotel located in the middle of several parking lots, it is hard for Uber driver to find it. All in all, if you stay for transfer, it is good place to choose!

This place was great. The shuttle driver was incredible, and the front desk staff were all helpful and courteous. I felt that my car was safe while we were away for 2 weeks. And they were very prompt picking us up at the airport when we returned. Nice restaurant on site as well.

We had a good ride from airport with Hector . Room was large clean and beds were comfy. We ordered Pizza from Tonys which was excellent because the restraunt was not open until later but we ended up there for banana splits later which were good. Breakfast was excellent , kept refilled and clean,treated well by staff and recognized as being Plat. members great stay , location nothing to do around there but we were heading out to a cruise next day so it was just an overnight stay.

The hotel room was clean, but found the coffee/tea maker, cups, etc. in the toilet portion of the bathroom. Not something I've ever seen in another hotel. The detergent used for the bedding was not unscented, which bothered my allergies. Air conditioner in the room was a bit loud, which made it harder to sleep. However, that being said, the staff at desk, and airport transfers were great. Very attentive and welcoming.

Icky The only thing saving this hotel is the staff. Our room was ok, the bathroom was falling apart though. Nothing in the bathroom worked properly from the sink faucet to shower head. The tub was so gross I had to put the mat in it before my daughter would step into the shower. I wouldn't recommend this place to anyone.

Great stay with many amenities including fruit flavored water in lobby,coffee in lobby or room, cookies in the afternoon,breakfast, muffins from four am for those with early departures Their evening cafe provided very tasty food.

Our room was very large and hot a spa tub. It was very clean. In fact, the TV remote was in a bag that said fresh remote ". We used the quick and efficient shuttle service to the airport, as well as to the Newark train station to catch a train to New York City. Breakfast includes bacon and eggs, as well as typical continental type offerings. Would highly recommend, especially for the price.

Booked here due to convenient access to EWR ... a plus. Mattress was the softest I have ever slept in ... not good. Place appears to cater to bus groups, tried to get breakfast but tour group already in line 15 minutes prior to opening... no breakfast. Also, place located in the middle of parking lots, room had a view of the adjacent abandoned office building.

I stayed at this hotel the night before a cruise leaving out of Bayonne. All in all it was "good enough" and it served its purpose. It's not in the best area but considering they picked us up at the airport and the room we booked included a shuttle to the cruise port, I had nothing to worry about (I actually took the train to Newark but with the airport's "rail-link" or whatever they call it, it was easy to get to the pickup area.) The room had luggage smudge marks on the walls and was smaller than the website's pictures made it appear but all in all it was fine - in fact once I closed my eyes in bed, the room looked just like my bedroom at home looks when I close my eyes there as well! The restaurant service at dinner was a bit slow considering there were only to tables occupied but the prices were very reasonable. Breakfast, however, was chaos with all the people there! It's a "seat yourself" setup and we had to wait for a table so we could sit down and eat. The food was good and included more than just a continental breakfast. In conclusion, if I were to sail out of Bayonne again, I would consider this hotel again but it would not be my hands down choice.

This is really convenient location for elderly women like me who has morning flight next day! I park my car they drop me to the terminal and pick me up from Station P4. The morning breakfast was very excellent, room was dark but i loved it and restaurant was awesome

I was very displeased to find out this location is right next to a train that woke me up numerous amounts of time throughout my stay. The walls are so this I could hear my neighbor walking all night which was unfortunate because I was in Newerk for working purposes so I was exhausted the next day. Don't stay here if your wanting a good night sleep.

There was very little parking. The parking that was there was very tight. The only other complaint was the jacuzzi was not cleaned very well. The staff was very helpful. The waitress/ bartender in the lounge was so friendly and sweet!

Wanted to applaud Manager Pedro Ortiz and his staff for their above and beyond service this weekend. A major cruise ship was delayed causing havoc for those about to board and those unable to disembark, the BTS (biggest pop band on the planet for you old people like me) and their throngs of fans were in town and the front of the house staff and shuttle drivers were under siege from all sides and yet Pedro and his team remained in good spirits, helping everyone to the best of their ability. They didn't have any rooms left (we had to wait two extra days for our cruise ship to arrive) but did shuttle us to another hotel that could shelter us. We also had an issue with the tv that was fixed very quickly. The staff at both dinner and breakfast were friendly and efficient - all that is left to do is ensure the chef does not overcook the fish and burgers at dinner!

pleasantly surprised with all the beautiful perks and pleasures of this hotel stay...I found handicap parking right next to the hotel door....my cousin and I chose a queen room with 2 beds and pull out couch. There were 2 suitcase racks in closet for us, a safe and nice hangers. Pleasant, nice evening drinks in the bar lounge before a great night sleep..The bathroom door would not stay open so we propped it open with luggage rack after hot shower and lots of towels... We were right next to an international airport and never once heard a plane take off or land. Great sleep in spacious beds, Good variety of cooked foods with breakfast, brewed coffees, juices, fruits and all kinds of morning pastry and morning paper was nice bonus..Staff always kind and ready to help us. Upon checking out we made reservations for a night during same week, no problems...!!

We stayed here not for access to the airport, but for access to Ellis Island (about 30 minutes away). The hotel was clean and comfortable, and the price was excellent. They have a free shuttle to the airport and to the Newark train station and this runs 24 hours a day. They also have a shuttle to a nearby mall but there's a fee for that. The attached restaurant is typical for a hotel bar/restaurant. We had a decent dinner for about $30 for two people. Our room was fairly quiet considering it so close to the airport. We did hear a train whistle several times but it wasn't enough to bother us. Finding the hotel would be a challenge without a GPS unit such as Google maps. It is amazing to me how complex the interchange around the hotel is. Parking is tight but we were able to find a space. All in all, it was a nice stay at a very reasonable price.

This is a good clean property next to Newark airport. I think it is also in good proximity of downtown Newark. I would only recommend this hotel for a 1 or 2 night stay, definitely not for vacation. But the rooms are very clean and the hotel it self is in good condition

Great experience! Be sure to visit a Best Western near you. A great place to be at when traveling. Always meets your expectations. This location has large rooms that are comfortable. Highly recommended to everyone.

The price of the room, the quality of the room, and with Breakfast INCLUDED is the best value that I know of by far. This is my go to hotel if I want to have an amazing experience but keep it cost-effective and cozy.

After a long flight from the Uk, and a late night arrival, all you want is somewhere clean, friendly and comfortable to lay your head. The Best Western ticks all those boxes. Shuttle bus service arrived promptly, reception made check in easy, room was clean and very comfortable and breakfast was ample and tasty although heavy on carbs and protein!Thoroughly recommend for an overnighter or short stay.

Breakfast was not good at all, transportation with the BW van was great, rooms are clean, but outdated, staff was very friendly and helpful. Very quiet at night in the room even being located beside the elevator. Overall a great place to stay for the price. I would stay again, however I hope by the time I get to go back the parking area will be better.

After a stressful day at the airport and not being able to take my flight, the staff on the shuttle and at reception were great with helping me find my way into New York to try and resolve my visa issues.

We needed to spend the night in Newark in order to catch an early morning flight and chose this hotel for price and convenience including free transfers between the hotel and airport. We were instructed where to meet the van and were given an accurate estimate of when it would arrive. Check in was fast; the desk attendant was very pleasant. The room was quiet, spacious, clean, and nicely laid out. No complaints and rather impressed. Breakfast was good. Pretty standard with a large variety of items. We especially liked the fresh waffles. The breakfast room was clean and an attendant kept the buffet replenished and the tables cleared. If needing to stay overnight again at EWR I would definitely stay here again.

When I was researching a place to stay near NYC I noticed there were a lot of negative reviews about this hotel and I don't know why. It was fine. It was your standard BW+ hotel. The rooms were clean, comfortable, safe and breakfast and an airport and train station shuttle were included. The shuttle was great, they came to get me at the airport right on schedule (every 30mins on the 30) and we're prompt and quick for the train shuttle. The total round trip to NY Penn station, including the shuttle, was never more than 40mins. This is a decent hotel, in a decent location.

It was close to the airport, they let us park our car BEFORE we checked in for a couple of days for FREE, their customer service was awesome - especially in the restaurant/bar. The room was great and larger than we thought it would be. They have a free shuttle to and from the airport. If you're an early flyer...they have a few decent options in the breakfast area - fruit and pastries along with coffee and tea, etc. An overall great experience for a convenient airport hotel.

Check in was not one minute early, breakfast was great with lots of selection...called down for an extra blanket twice but never did receive one. All in all with the conviniant location we would probably still stay again

The motel was fine, the staff was professional and helpful, however, the location was extremely hard to reach in a rental car. Make use of the shuttle which was excellent! Shuttle went to airport and train station to NYC.

We stayed at this hotel for a couple of days before sailing out of Bayonne. The staff were not friendly or at all helpful. We did manage to get an early check in, that was nice. Walking down the halls we looked into other rooms, ours was very inferior. As a hotel Manager I was disappointed the most with the staff, who make or break your business. The food and service in the small restaurant was great. As we had booked on an OTA, we were NOT allowed to use the hotel shuttle. That is pretty bad business. our Uber drivers and friends from New Jersey were lost trying to find the hotel. Overall I would not go back or recommend the hotel. Lots of better choices in the area.

You won't go for a walk around the neighborhood, but you will get a quiet, clean and comfortable room with a quick return to the airport. We had a comfortable king size bed and a roomy bathroom with zero entry shower. Great option for an overnight layover.

Flew in from Rome. Hopel shuttle pick us up whisked us to the hotel. Hotel staff was great. Room was just as requested. Breakfast was tasty and well presented. The in hotel resturant was a great surprise. Definately found our layover hotel.

Quite decent hotel. handicapped by being very close to a very rundown part of town, but very handy to the airport. Very few nearby ammenites, but the shuttle bus was very good for getting to the NJ Transit train at Newark Penn Station. I thought I could just walk to the nearby train station, but this only for commuters to-and-from the airport. Despite a few minor glitches (remote not working, no laundry soap from the vending machine), we enjoyed our stay. Despite being fairly busy, the noise level was very good, other than hearing other doors in the corridor closing.

The parking seems safe and is free. Our room needed serious updates to dinged walls. There were food crumbs on the floor and eyelaahes on one fitted sheet. The bathroom had been updated as were the towels,

This Best Western was nice, I was a late arrival on March 20th. The bar/restaurant was close to closing, the bar attendant was so nice didn't even bat an eye when I came running. The bartender was a young woman with very short hair, keep her. The room was pleasant with a newish modern touch, I loved the waterfall shower!

This is a tough place to find. Out of the way on a back street. The hotel itself is fair it has some upgraded rooms, but it has a 70's look and feel.wont bother again. Called them twice looking directions and they kept suggesting different things to fool the Gps in my car

Easy transportation to and from Newark Airport. Quick pick-up after flight. Did a reverse stay. Free breakfast in am was superb. Only complaint - we were located on 4th floor and extremely noisy with fighting and yelling from another room. Called front desk but still yelling persisted. Room doors bang shut loudly. Room itself quite nice. Included refrigerator and microwave.

When planning a recent cruise out of Cape Liberty in New Jersey, the issue of where we would stay the night before our cruise was a question. After doing some research we found what we believe is the best buy of the year. The Best Western Plus-Newark Airport West is a clean, modern, comfortable facility that not only offers nice big rooms and a huge complimentary breakfast but shuttle service as well. When we arrived at the airport the day before our cruise, BW picked us up and took us to their hotel. The next day the took as by shuttle to Port Canaveral for our cruise. When we returned from our cruise we were taken back to the BW via yellow taxi. The BW had given us a voucher for that service so there was no charge to us. Once we arrived back at the Best Western Plus we had several hours before our return flight home. The staff at BW stowed our luggage in a locked area until our flight time. We sat comfortably in the hotel lobby waiting for our flight time. The staff was terriffic. They offered us coffee, asked if we needed anything, they even gave us the remote for the lobby TV so we could watch whatever we wished while waiting. They made us as comfortable as if we were in our own home. Much nicer than setting at the airport for hours. When we were ready to head to the airport their shuttle driver loaded our luggage and dropped us at our gate. All of this service was at an exceptionaly low price and saved us the hassle of finding the transportation we needed. I can not say enough about this facility and the service they offer. This is a hotel you should put on your go to list!!!

Very good option for staying some days and visiting NYC, great rates , spacious rooms , nice breakfast, clean and comfortable. They provide a shuttle to train station (really great!) as you cannot access the visible and near airport station (is inaccessible physically), but this shuttle runs only on mornings and evenings, so no shuttle during the day. Linens and sheets must be upgraded as they look very old, but clean indeed. Shower pressure was a bit low but comfortable bathroom. I recommend it even with kids. Parking free although was stated in the different websites!!

This hotel is old and we had issues with odours. The staff were friendly and very accommodating as far as suggesting transportation etc. But this hotel needs a lot of upgrades. Our room had definitely been a smokers room and the sofa was toren and the windows were filthy dirty. We promptly got up early in the morning and waited for our shuttle to the cruise ship in the hotel lobby because of allergies we were experiencing from carpet cleaning chemicals and smoke odours. I would definitely not recommend this hotel to anyone.

It's close to the airport and they include an airport shuttle which is convenient. The cost was reasonable and the room was clean. Lots of seating at breakfast. The toilet ran (noisy), so I got up and closed the door to the bathroom so that I could sleep. They couldn't figure out at check in how to add my gift card because I prepaid. When I went to the room, the room was open (the flip action lock had the door open). I am not going into an open room. I had to go down and get another room. The food at breakfast was just OK. I couldn't get to the waffle maker because it was in use the entire time I was trying to eat breakfast. The automatic door was not useable. The cost, location and shuttle made up for the imperfections.

Basic motel with non-carpeted rooms, very comfortable beds, good TV. There was no sitting chair other than at desk. Bathroom fan was loud and comes on with light (annoying feature). Tub wall was a little high for getting in and out. Good breakfast choices, helpful staff.

We booked this hotel because of the shuttle service it provided with our overnight stay. We arrived one day before our cruise was to leave Cape Liberty port. The shuttle service from airport to cruise ship and back to airport was great and very convenient.

Our experience with the Best Western Plus Newark Airport started positively a week before our trip. I needed to check and see if we could book a government rate on leisure travel and left a message with the hotel manager. I had hoped to get a call back from a front desk clerk. Instead I heard from General Manager Mihir Joshi who approved our government rate, checked to see if we needed anything special, gave great instructions about using the shuttle and he even threw in a complimentary upgrade. We never expected so much hands on attention from a hotel general manager.....thanks Mr. Joshi! Our room was very clean and well appointed. The high end mattresses were a touch soft for our tastes, but still very comfortable. The huge flat screen TV featured Direct TV and had free HBO and Cinemax. The hotel....even in guest rooms.....has a type of vinyl plank flooring that is much cleaner than carpet and more cushioned to walk on (great after touring NYC). Starbucks coffee was supplied in the bathroom coffee maker. The shower was endlessly hot and had nice water pressure. Others have mentioned the backwards bathtubs and we had one....probably had to do with the plumbing setup when the building became a hotel. It did not bother us a bit. We got free chocolate chip cookies at check in and the front desk clerk said that our boarding passes were free to have printed at the front desk upon emailing the passes to her.....worked just fine. We also learned that breakfast would be served from 7 am -10 am......a little late for the folks wanting to get into New York City early for business or touring. Consequently, the breakfast area was very busy around 7 am and became easier to navigate around 7:45 a.m. The hot buffet breakfast was delicious and real glass bowls and plates were used...nice. They had an active table busser picking up dishes and a couple of staff replenishing the food. Scrambled egg patties, sausage, waffles, French toast sticks, boiled eggs, numerous breads and pastries, cereals and packaged oatmeal along with yogurt were served. To drink, juices, coffee, hot tea and milk. The best dish, in my opinion, were the scrambled eggs were cooked in a muffin shape and had garden vegetables cooked into the top.....really good and tasted fresh. We were very satisfied with the breakfast which we estimate saved us about $12 each from eating elsewhere. The shuttle was the star of the show for us. It took about 5 minutes to get to the airport and about 9 minutes to get back. You will find that driving in the area is an endless series of loops and adjacent highways.....we were glad we were not driving. The shuttle picks up at the P-4 Station at the airport and you need to call the front desk and request shuttle service. The hotel staff is great about letting you store your luggage in the lobby closet so you can tour hands free in NYC. It made our day much easier to be hands free. We did not take the shuttle to Penn Station.....but it does pick up from NJ Penn Station in the evening and will drop you off there in the morning once an hour.....another money saver if NYC is your destination. Other reviewers are correct about the hotel being a little isolated. I am not sure what the restaurant situation is in the hotel, but there is really no shopping or food in easy walking distance. Our hint to pass on is to order pizza, Chinese takeout or to use the many delivery apps to get whatever you like delivered straight to your hotel room. If you want to tour New York City, this Best Western is an affordable and more convenient than you would expect option. The free Wi-Fi worked great and the shuttle drivers worked through some really tough weather conditions. Be sure to signed up for the shuttle the night before you need it to guarantee your spot. The airport shuttle leaves every half hour and fills up. We would certainly stay here again and would recommend the hotel to anyone.

This hotel is close to everythingand staffs were friendly. The breakfast was good, they had many different variety of food to choose from. The bed was comfortable and the bathroom was clean and beautiful. Make you feel at home

Perfect if you have a conbection flight overnight becouse is just 5 mn from the aerport and the shuttle navetta service of the hotel is leaving every half hours , just do not forget to make the reservation at the reception

We have stayed in a lot of Best Westerns all over the world this one is the best. The staff are so helpful and go the extra mile. The rooms are good also all the facilities .The shuttle from the airport and to Penn station also to the shopping mall is a great service

Very comfortable hotel. Location is prime, just 5 mins from Newark airport. Reasonable price & rooms are very spacious. Good for a stopover hotel. Facility is average & free airport transfer is good. This hotel is recommended for short stay & away from the crowded New York vicinity.

We stayed here for 1 night and were pleasantly surprised by this hotel. The room we had was a great size and the room and bathroom were very clean. The hotel was easy to find and we were pleased by the number of parking spaces available. The breakfast was good as well with a lot of choice. Would recommend this hotel to anyone looking for a good value hotel close to the airport.

We have stayed in other places for the Newark Park-Fly. This is by far the BEST. The key is that it is at the end of a dead end road so it is QUIET which ALL the other places are NOT. The bar is sketchy and minimal but it has food and drinks. The drop off at the terminal was great and they showed up at the pick up point in minutes. For Park/Fly this is the choice.

We stayed for one night, but left our car for three. It's a great price! Shuttle was fantastic, right on time and very polite driver both ways. The desk help was also very nice. The little restaurant was okay, just so happy they had it as I was not leaving the hotel once I finally found it! It was very clean and modern. I usually stay in Hampton Inns, but they had a much better price for leaving the car- $8 a day! The only drawback is finding it, even with gps. Hint- it is the very first ‘road' off of the round about. There's really not a sign, it's a service road that you wouldn't think to go down, but take it! Management needs to erect a large lit up sign saying ‘Best Western ‘. I literally went around in circles, so frustrating. It's about 8 minutes from the airport and includes breakfast and shuttle- can't beat it!

Needed a hotel to stay near airport as my flights was following day Nice hotel , got shuttle service excellent breakfast Rooms were spacious and excellent staff Restaurant in the hotel had good quality service . 5 star from myself

The hotel sits down a service road off of a busy highway and has no sign visible from the road, making it very hard to find in the dark. Once I checked in, there was a great deal of noise on my floor, first from the dozen+ teenagers partying down the hall, then from the 3 am screaming match between a prostitute & her customer that lasted 25 minutes, including after the desk was called. Make sure you have your own alarm clock because the one in room is bizarre and lacks instructions to program it and the wake-up call from the desk never happened. Best Western hotels used to be trustworthy for a decent stay at a decent price: this one was miserable at any price. Also, what is with the rough article wood flooring in BW's now? It's ugly and hard on the feet.

Never had any hot water during my stay. There is a restaurant, but the food is un inspiring. The shuttle is nice and proximity to airport. Phone did not work from room, and main sliding door is still not fixed from last visit.

Phoned for the shuttle from the airport and it arrived promptly. Our room was ready for early check-in. The room was large and very clean. Maid service throughout the stay was excellent. Free shuttle to Newark Penn Station five times in the morning and five times in the evening was a great service. Train to/from New York Penn is efficient and inexpensive. There was a good variety of food at the complimentary breakfast. Regularly scheduled shuttle to the airport takes very little time.

This hotel is centrally located to the Newark airport and Port Bayonne, where we caught our cruise ship. We were able to catch the shuttle from the airport that took us right to the hotel. We had also made a reservation for the shuttle to take us to the ship, and on our return the shuttle took us right to the airport. The hotel is within easy distance to NYC and our tour guide was able to pick us right at the hotel and then return us there in the eveing after our daylong visit to NYC. The hotel is in a rather nondescript area, almost industrial looking from the road, but the hotel itself is quite nice. The lobby is large, nicely decorated and very clean. The folks at the front desk were well groomed, friendly and professional. Our rooms were large, very clean and well-maintained, everything worked, including the microwave. There is a small cafe on the ground floor, which serves a complimentary breakfast, which offered the standard fare, but did have some different choices each morning. Then the cafe offers a cash menu in the evening. We were tired from traveling all day so were glad to just go downstairs the first night and have a good burger for dinner. The 2nd night we were hungry rather late, so called downstairs and ordered a couple of salads and fries! I ran downstairs and the food was ready in the time-frame they gave me. Nothing gourmet, but good food to hold you over. The shuttles were crowded but the drivers we had were friendly and got us where we needed to go in one piece. I will stay here again if I ever have a reason to be back in Newark.

This hotel is very convenient if you are going to NYC; Newark airport is so much easier than JFK or La Guardia; good breakfast; GREAT shuttle service both to and from the airport and Penn Station Newark.6 of us make an annual Christmas and we always stay here; treated well and enjoy our stay.

Convenient for the airport and quite easy to get to the city from Penn station. The shuttle bus has specific times which you can use for free and was very convenient and the ticket price from Penn station into Manhattan was less than 5 dollars. The rooms were spacious and airy with a very efficient heating system. The wifi worked well, the breakfast was fine and the evening restaurant choice was good and very reasonably priced. Being an airport hotel the location was not pretty and you can't walk to anywhere else as there are lots of motorways so we always used the shuttle bus. An Uber taxi cost us around 12 dollars to Penn station when we had to use it. The staff were friendly and efficient.

We were a party of 6 adults, 2 9-year-olds, and a 16 month old baby. We booked 2 rooms to stay 4-8 hours in during long layovers (there were 2 groups from different states). When we arrived in EWR I used the courtesy phone to call a pickup, and was told the shuttle would be there in 15 minutes. 15 minutes came and went, I called again and was told it would be 15 more minutes. Again, same thing. I called from my cell phone and was told it may be 10-20 minutes. My fiance called after 15 minutes and was told it would be 15 minutes. Finally, after an hour, the shuttle did arrive. The driver was uncommunicative and not very friendly. After we unloaded at the hotel, one of our party said he thought he heard the driver say "goodbye, fools". I didn't make a case out of it since only one of our party heard it, but it wouldn't have surprised me. The buffet breakfast was disappointing, as there was only sausage and no bacon, but that is a personal preference. However, the folded-over scrambled eggs were still frozen in the middle. The waffle maker was a hit, though, and the coffee was okay. The hallways smelled like stale smoke. Since we had had a stress departure from BQN at 2am and arrived at EWR at 450am, and I was sick, I did not have the stamina to address the shuttle issue.

We stayed at the Best Western Plus Newark Airport West in September en route to a cruise. When we unpacked at the cruise, we found that two high-end hats were missing from our suitcase. We left our suitcases unlocked while we went down to breakfast. I notified the manager when we returned home and he offered a small gift card for our "inconvenience." I wouldn't call this an "inconvenience," but a theft. Now, I'm made as hell because we are preparing to pack for a trip and realize that the gold sun visor I had in my suitcase is also missing! We didn't need it on the cruise, so I had not given it any thought until now. Of course, when someone took the men's hats, they also liked my sun visor. If you stay at this hotel, lock your things like Fort Knox!

Good breakfast, Good staff, Poor room. The linens in the coach were not clean. But night staff immediately changed. Breakfast was awesome. Always renewed, hot and yummy. And there is a shuttle to some stations.

such a great hotel with friendly staff. Breakfast was really good and the wings in the restaurant were yummy. location to cruise port in Bayonne was perfect .most comfortable bed ever. Will definitely stay there again

This hotel is an excellent choice if you are "passing through" and need a place to stay. The staff is amazingly cordial, helpful and polite. The rooms, lobby, and hallways are extremely clean - no carpet stains, no litter anywhere and the rooms themselves are sparse, but immaculate. The towels were large and fluffy and plenty of them. The continental breakfast provided was nicely laid out, clean and an abundance of choices. Don't be put off by the location. It is not easy to find and not in the greatest "hotel strip" but once inside you will be completely surprised and happy with the price, the personnel and the overall accommodations.

My wife is unable to fly so we drive everywhere we go. As a result, we have become loyal, Best Western Diamond Plus members. Our visit to this property started out like many many others. Friendly courteous staff, nice rooms, great breakfast, just as we would expect. We were about to take an extended, 60-day cruise / vacation to Europe and needed extended parking for our car. Most storage lots restrict parking to a maximum of 30 - 40 days. (including this hotel.) When, the manager, MJ, heard about our extenuating circumstances, he immediately offered us extended parking at an extremely reasonable rate. When we returned, the battery was dead. Again, MJ came to the rescue and got us on our way. I highly recommend this hotel and it's wonderful staff to everyone.

We don't travel all that often, couple of times a year, so it was nice on entering the Hotel to be greeted by the front desk staff as a returning guest - "You've been here before haven't you?" Rooms were ready - we had four for our party all on the same floor. Supper and breakfast at the hotel which we enjoyed. Breakfast is included but not the evening meal. This I believe marks our fifth stay there. We use there transfer service to go on cruises. Good drive over, voucher for the cab on return. Last time, one of our party flew in late when weather delayed things but there was no problem with the hotel meeting that person at the airport train. One of the rooms had the obligatory squeaky door, quickly fixed by maintenance with WD40. A bit of pro-active testing all the time would eliminate small annoyances. We will continue to use BW Newark Airport every time - basic but none better.

We spent one night here coming back from Europe. The hotel staff were all outstanding. I am from Texas and used to people being friendly and hospitable. The drivers, the reception, even the woman preparing breakfast all acted like they were from Texas :-) Extremely helpful, warm and friendly. This hotel has a great staff. Location couldn't have been better if using the airport. Very close but no noise problems. Drivers will take you to the train station if you want to make a quick dash into NYC -which we did.Room was spacious, comfortable and clean. Breakfast has a lot of variety and was very good. I would't hesitate to stay here again. Great experience start to finish.

Stayed here overnight in order to catch an early morning flight at EWR. The hotel shuttle is 24 hours everyday, however you would need to call the front desks either in the airport to pick you up at P4 terminal at airport, or make reservation with them if you would need the shuttle to drop you off at the airport. My shuttle drivers have been great. The room was impeccable, very clean, spacious and very comfortable. I ate in the hotel restaurant because there are no other options there. It was okay, just a typical hotel restaurant, nothing fancy. I had to catch 5:00am shuttle. and they had coffee and muffin. Muffins were not good, and I had to pour away the coffee as it was not even hot. Got my early morning coffee at the airport instead. Overall, an excellent airport hotel.

Hotel staff are friendly and very accommodating. We were offered breakfast the morning we dropped off our bags and headed into NY city. Unexpected as we couldn't check in until later in the day. Two free shuttles per hour to Airport, P4 and Newark Penn Station (not New York) with staff available at stations to help travellers. The room was very spacious and had microwave and refrigerator (the former unexpected). The bathroom could have done with a little tic but had everything we needed. Breakfast was a little hit and missed on the cooked / buffet side but there was plenty of other food to choose from. The breakfast service was good. I'd stay here again on a stopover.

Our room was updated. Very clean. Super quiet to be so close to the airport. They provide a complimentary shuttle to the airport and the Penn Station between 7-11a and 7-11p and at any other time for an extra charge. Shuttle drivers aren't very sociable. The whirlpool jets in our room didn't work. Very comfortable bed. Overall satisfied.

Me and my wife we're traveling to Mexico and decided to spend the night near the airport I chose Best western for the location and long term parking the hotel looks and smelled like it was updated recently the room and bed were very nice the only thing was the restaurant was not so good but we had a great night sleep before our trip

Close to the airport with round the clock shuttle service. Rooms are spacious and comfortable and restaurant has simple, tasty food like hamburgers and fish & chips. Staff is very friendly and helpful.

My friend and I stayed there from the 4th to 6th September 2018 (before a cruise) and on the 15th September (after the cruise). The hotel is about five minutes from the Newark Airport and they provide a complimentary airport shuttle service. A complimentary breakfast was also provided which was quite adequate and tasty. The rooms were very spacious and clean with complimentary toiletries. The staff at the front desk were always very helpful and friendly. We had an early morning flight on the 16th September and although it was not time for breakfast the hotel provided tea/coffee and muffins for the guests that were leaving at that time. This was greatly appreciated! I would most definitely stay there again if I am in New Jersey. The price was very reasonable. Thanks very much for the hospitality!

This was a nice surprise. Rooms were clean. Unusual that there was tile in the bedrooms but I liked that. Good free shuttle from Newark airport. The place was in the middle of nowhere, so plan to Uber if you need to get lunch. They have a restaurant we didn't try but free breakfast was good. We booked too late for the cruise package with port shuttle. But ended up WAY happier with a taxi The cruise package people looked stressed and we were fine with our taxi that was reasonably priced and booked through the hotel.

This hotel is very accommodating to the traveler. There is a great staff of friendly people that really do a nice job. We came into Newark on the Amtrak Vermonter to get a flight out of Liberty International. The shuttle picked us up at Penn Station and brought us to the hotel on a really nice van. The drivers are friendly. We enjoyed a really nice stay (just overnight) and everything we needed was right at the hotel. The restaurant provided some good food that evening, but there was also an area that you could eat if you brought your own; and the hotel provided a really nice breakfast included with the stay. We had a group of 18 people with us and it was great because they had rooms to hold up to 6; we only needed 3 rooms! However the extra 2 people had to meet the challenge of the typical pull-out couch bar... hahaha! The next morning, they arranged for the vans to get us over to the airport in plenty of time for security checks and we booked the same accommodations for the return home. We got creative with the pull-out couch and took the mattress off to the floor and it worked great instead of that bar... hahaha! The 2 queen beds were great! We really liked this Best Western location and highly recommend it for anyone that is passing through the Greater Newark or New York City area. It served our purpose well for convenience and price.

This stay with my friend was really amazing. The room are spacious and clean. Beautiful decor. Friendly and helpful staff. Understanding manager. Location is perfect. Priced reasonable. Please keep it up. Me and my friend really enjoyed our stay .

Very clean comfortable accommodations and at a better price than staying at anything in New York, just hop on the train and you're in New York in a couple of minutes. Free shuttle from and too the Airport or train station. Very nice people working the front desk will help you with anything,

We booked this hotel for their cruise port shuttle service. We knew before we arrived that the hotel was in the middle of no-where, so we made it a point to eat at EWR (Newark Airport) where there were ample places to eat (which turned-out to be a smart choice as there is NOTHING within walking distance of this hotel). We only had to wait a short time before being picked-up at the airport to be shuttled to the hotel. As a retired law enforcement officer, I can honestly state I could have filled a ticket book with all the hazardous driving movements made by our shuttle driver on the trip from the airport to the hotel. Check-in at the hotel was quick and easy. We found our room to be very clean, and extremely spacious. We got a great night sleep before departing for our cruise the next morning. The included breakfast was certainly adequate, with ample hot and cold offerings. We didn't leave hungry. We had a different driver for our trek to the cruise port, but they must have attended the same driving school. Definitely an e-ticket ride. We did however arrive in one piece. Once we were on our cruise, we discovered we had left some items back in our hotel room. We e-mailed MJ (manager) who directed his staff to contact us, and the items we thought we would never see again were FedEx'd to our home. When we arrived home, we were extremely happy to see our lost items had beat us home. Many thanks to MJ and his team! I would definitely stay here again, as there is great value for your dollar considering the cruise tour shuttle. For those who get easily car sick, take a Xanex and keep your head down during your shuttle rides.

The hotel and rooms were clean, staff was friendly, breakfast was good! The hotel was set back from the street so it was a little difficult to find. We did the park and cruise package and it was definitely worth it!

I would definitely recommend this hotel. Very close to the airport. Friendly and helpful staff. Room was spacious and the beds were comfortable. The shuttle from the airport was a little confusing but once I got it figured out, it was there quickly.

We stayed here for one night pre-cruise on the hotel's cruise package. The shuttle pickup from the airport was prompt, checkin was fast , and we were happy with our room on the 6th floor. The cookies and ice water with lemon in the lobby were a nice welcome treat. We knew the hotel was in the middle of nowhere-no restaurants nearby, so we made sure to get some food at the airport before we called for shuttle pickup. There is a restaurant in the hotel, but it's pricy. The hotel must have done some renos recently, and we were happy to see new flooring (no carpet-yay!) with nice little area rugs in the room. The king bed was comfy, and the AC worked-it was 94 degrees that day. It was quiet, and the blackout curtains kept the room dark at night. The breakfast was surprisingly generous-several hot items (scrambled eggs, sausages), plus make-your-own waffles, as well as the usual cereal, yogurt, toast, etc. Shuttle service to Cape Liberty was included in the price. Unfortunately, there is nothing positive to be said about the shuttle trips from the airport or to the cruiseport, except that we were thankful to get there in one piece, with all our luggage. The shuttle drivers we had drove impatiently and agressively, with unsafe lane changes, speeding, honking, and lots of tailgating. And the driver was on his cell phone while on the road into the port-it was admittedly stop and go traffic, but he wasn't always paying attention to what was on the road. On the trip to the cruiseport, the back door opened en route-fortunately nothing fell out. These drivers need to re-take Safe Driving 101, because they clearly missed it the first time round! Their driving was totally unacceptable for transporting passengers anywhere. It puts a black mark on what is otherwise a great place to stay.

We arrived late into Newark and phoned for the shuttle, well it took some time but arrived and had a very courteous driver. After checking in we went to our room which was quite large however the bathroom had seen better days! It was now nearly midnight and we had been travelling for the best part of 24 hours and so we thought a shower would be nice - thinking about it was all we could do as there was no hot water! Breakfast the following morning was quite acceptable although we would have preferred silverware - not plastic. as an overnight transition hotel though it did the job.

Convenient, decent pricing (best pricing actuallly, great staff, and all of the amenities necessary to start out our cruise vacation perfectly. Pedro was wonderful at the front desk (as were the others), staff was pleasant when encountering you in the halls, we really have zero complaints.

Great value for the area staff is great resteraunt and bar are comfortable food is very good breakfast is one of the best in the area. will stay at this location when I am in the area againreat valule for the area,

We had a beautiful room with in suite Jacuzzi an for a great deal, which also included a delicious breakfast buffet. Our family has decided when in area again we will only be staying at this establishment.

We stayed at this hotel as we had an early flight the next morning and the hotel provided free transport to the airport. The staff was very friendly and professional- both the desk staff and the driver. The on-site restaurant is not open all hours and it was a disappointment. The location of the hotel is near the airport but nothing else so the hotel restaurant is your only option for food. The room was ok and it was clean.

Paid extra to get the king suite. What a disappointment. This hotel is at least 50 years old and not in a good way. Low, popcorn ceilings, musty smelling. The room had been redone, but the floor was now tile/laminate except around the weird but tub still had the original carpet. Very low bathroom ceiling, low showerhead. Terrible AC! Just kept stopping, hot all night in the room. Just not good value for the $250 I paid. Good shuttle service and ok little cafe/pub on the main floor.

Read some of the bad reviews and was hesitant to stay here, but when we arrived the lobby and second floor room looked like they had been recently renovated. The price was great, and the bar prices reasonable. Morning breakfast was excellent, skip the room coffee maker and go down and get a great cup of fresh brew. Yogurt, breads, bagels, eggs, breakfast sausage, obligatory waffle, fruits. Only negative was that breakfast could have started a little earlier for those on an early flights, but we had a 11am flight so it was not an issue. Thin walls, but with a great TV and cold AC with fan on continuous we slept very well. Best part was the 5min shuttle trip to the Airport. Will definitely stay again and recommend to all. Not much parking on-site, but we did not have a car. Close to NJ AIrport Transit stop, so easy to go to Airport, then wait for their shuttle to take you to the hotel. They have pickup space at the Airport, but take you direct to your airline terminal. Easy Peasy!!

Had been staying in Manhattan and decided to stay here as they are one of only two hotels that I found out do day rooms. Day rooms can be had from nine, I arrived at about eight and was sent off to have breakfast before i was even checked in. The breakfast was great, sliced bread, croissant, bagels, waffles you can make there and then, scrambled eggs, tea coffee juices, fresh fruit bacon,cakes. You can eat as much or as little as you like. I had a room with a king bed and it was very comfortable,the room was very clean. Besides the shuttle to and from the airport they also do one to and from Penn station. next time I am in NY, I will be staying here for my entire trip.

Stayed at this hotel for one night as a stopover on a long journey. Conveniently located for Newark Airport and the hotel shuttle to the terminals was great. Check in was ok, no great welcome, a bit like buying snacks in a store. To the point, no pleasantries. The room was where it was let down. The carpet was not hoovered, when I walked into the room but the desk crumbs crunched under my feet, the surfaces were dusty and the glass topped desk had dried on milk splatters so you could tell it wasn't even wiped down. I went downstairs to eat in Crossroads bar. It was very poor, poor to the point that I couldn't even describe it as fast food. Has there been a McDonalds nearby I would have walked to it. Staff were courteous but very quiet & seemed awkward serving tables. The bar wasn't the cleanest either.

We booked a dayroom as we had a long layover at the EWR airport. The room and bathroom were clean thankfully. However, the shuttle took around an hour to pick us up at the airport. The restaurant was also not functional the time we stayed which was disappointing as we were hungry.

We stayed at the hotel the night before we left for a 7 night cruise that departed from New Jersey. The hotel was difficult to find, but worked out great with the shuttle service to/from the port. Pedro at the front desk was very helpful upon our arrival. Warning: you are not allowed to book a shuttle time until you check in. The rooms were clean and spacious. The breakfast was very crowded and the staff wasn't able to keep up with the demand. I liked the coffee station and water jug that was available to guests all day. The fitness room was small, but seemed unused by most guests & had enough cardio equipment to suffice. All in all - I would stay here again with my family (and just arrive early to get our shuttle time selected & eat breakfast before the crowds arrive to take all the silverware/seats)

We chose this hotel because of its proximity to the airport since we had an early morning flight. The hotel offered a free shuttle to the airport. Our room was ample. The bed was fine (though our time to sleep was short). We ate our dinner in the hotel restaurant and found it to be good - fresh caesar salads with chicken.

Our flight was cancelled so we stayed here two nights. The hotel was clean. The restaurant was good. They have an airport shuttle and a shuttle to take you to the mall. I would stay here again price was reasonable also

As you'd expect from an airport hotel, its handy for Newark Liberty airport, there's a free shuttle bus to the airport (and also to Newark Penn train station for Manhattan) Staff are fairly friendly and helpful, rooms are large and well equipped (Aircon, TV, fridge, microwave, coffee maker) WIFI was good, they let me keep my room a bit longer as I was flying later, and there's nothing awful about it, its even OK value. On the downsides, its all a bit old and a bit rough, my room just looked straight at another office building, dinner was OK but breakfast not inspriring, and plastic cutlery? I only stayed one night - OK but there might be better.

We stayed just one night to utilize the shuttle service to Newark airport. Hotel stay completely met expectations and shuttle service was great. Left too early to utilize breakfast but they did provide snacks for the plane trip.

This hotel is very close to Newark Airport but difficult to find as it is surrounded by highways and hotels and the street is poorly marked. But once there the room and bathroom was clean but smelled musty and mildewy but OK its not the Ritz. The free self serve breakfast was OK - cereal or eggs or waffles, etc. Check in and check out very fast. This hotel is good for what it is - a place to stay before or after a flight. One thing - I feel like I was lucky to get a parking space because the parking lot is tiny compared to the size of the hotel and I did not see any available additional parking.

If you're looking for an overnight place that is very, very convenient to the airport (five minutes away) and that also provides free shuttle service to the airport, this is it. There don't seem to be any restaurants or other meal options nearby except for the hotel restaurant. It isn't fine dining, but it works for travelers who just want a bite to eat before grabbing some sleep. Each member of the staff whom we encountered was not only helpful but also cordial and gracious. Our room was large, clean, quiet, and comfortable.

The rooms were clean and spacious. Bathrooms were clean. Everything is modern and well kept. The downstairs restaurant was horrible. Service was good; food was not. The marinara sauce tasted like it was going bad and smelled vinegary. The onion rings had no hint of onion flavour. And the prices were outrageous for the quality of food. The complimentary breakfast was better than the $100 dinner.

Hotel offer free shuttle to Newark airport and $25 fee for shopping mall per room. Clean and nice bed but sometimes the customers voice can be heard from hallway. Good breakfast and nice staffs service when we stay. Small fitness room and limited parking next to UA parking lot.

I chose this hotel for its location right next to the Newark Liberty Train Station. I was sadly disappointed when told I could not walk across the parking lot and access the train station (or vice versa) - I had to take the hotel shuttle to EWR location P4 then get the air train back to the mainline train station - and pay for the air train journey. I was told "security reasons", but I can't understand what / how / why. Seems purely a way to force you into paying for an unnecessary air train ride. The alternate is to take the hotel shuttle to Penn Station but hours are limited compared with the airport shuttle. Notwithstanding, the hotel is quite acceptable although showing its age in some places. I struggled with keeping outside flood lights out of my room at night - light leaked all around the blinds. Ear plugs necessary. Staff friendly and helpful. I was told the shuttle to EWR runs half hourly, but probably best to phone from a courtesy phone at P4.

This airport hotel is reasonably well located on a relatively quiet area considering its position. The shuttle service works well and undertaken cheerfully by friendly staff. In contrast to the reports of some reviewers, our room was certainly clean, our only concern being the noise from the air-conditioning. The breakfast was very poor in many ways. The seating area and kitchen are alarmingly basic, the cutlery and crockery are cheap plastic and the range of options very limited and of poor quality. This was not expected considering the advertised provision. The strength of the hotel is undoubtedly the staff; management, reception, cleaning, and shuttle each of whom we found very accommodating, friendly and knowledgeable. They are being sold short by a lack of investment from the company it seemed to us.

This hotel has all the basic amenities to make your stay comfortable. Our room is spacious and quiet. The breakfast bar has many choices. My family enjoyed the daily free shuttle service to the Newark Penn station, a convenient way to get to NYC.The staff are polite and nice.

Nothing fancy here .... good room but other guests here were rowdy. Comfortable bed and good bathroom clean and well appointed rather a disappointment when it came to breakfast as it was of rather poor quality. Very good shuttle service to and from Newark Penn station but watch the local cab drivers who don't use the mist straightforward routes

Arrived from the UK late at night tired and just needing to sleep. The transfers were easy to find, and only takes a few minutes. On arrival at the hotel the staff were friendly and our rooms were very clean and comfortable. As mentioned in other reviews the air conditioner unit is very loud however we took ear plugs and had a great night sleep. Good value, good location, would definitely book again.

Check in was quick and smooth. They had lemonade in the lobby (unfortunately it had run out but was a nice gesture). Room was absolutely huge. Nice toiletries, big TV, sofa. Comfy bed. Breakfast was included and there was plenty to choose from both hot and cold. Purchased the shuttle trip to the cruise terminal which was $30 - I felt this was a little overpriced for a ten minute trip but was convenient. Would stay again.

This is my second review of this hotel spanning over two years. The cruise and stay package cannot be beat. Food is good, water stations appreciated, and buffet breakfast nice. Restaurant staff is nice. Had three different people at various times. There was a man in the morning who was extra nice. Our room was better this time than last time.

Stopped here for a one night stop gap and was very impressed with the hotel and service. Roomnwas very large and clean and comfortable. Staff and from desk were polite and professional. Restaurant onsite was decent and included breakfast was above average as well. Only issue is that there is nothing in the area to do. Also a lot of construction at the time I was there. Uber couldn't even find its way in. We were lucky to get the hotelnto call a special car for us so we didn't miss our concert at NPAC. Great hotel, great staff, not the greatest location.

Huge room and clean. Bathroom needs more lighting and there are no towels hooks. Late night check in need to be reminded to be quiet and respectful. With a 5am wake up call and up at 330am was very rude of guests. Otherwise overnight is good.

This was our third visit to the Best Western Plus Newark. Again, we were not disappointed with our stay. The staff is courteous and most attentive to our needs. The rooms were neat and clean and the free breakfast was most suitable. One note, however, this time we booked through Expedia. Although the room was the same price, we did not receive the complimentary shuttle to the cruise port. I would suggest booking through the hotel direct to see what they have to offer. It's close to the airport and cruise port and the hotel parking was $5 for the 1st day (day of stay) and $8.00/day thereafter.

I was so pleased with everything about my stay at the BW Plus near the Newark Airport...the staff from shuttle drivers to the front desk were wonderful, rooms are spacious and the breakfast was very good.

Always a great stay, parking and location are a small issue but none the less the service and experience are well worth the stay. We always use the park and cruise service and again it is a first class service. Will stay with this hotel every time I cruise.

I have found in the last five or more years that the Best Western Hotels are the most comfortable and cheerful hotels around. They offer many services, little and small and the personnel are very talented at making sure that their customers have the best of travelling experiences.

Good hotel overall. Checking in and process fine, no issues. Room very nice and big on 6th floor, coffee and usual supplied. Great internet, no issues anywhere in hotel. Bad location, nothing around and nowhere to go unless you drive. However bar staff pleasant and food was average for hotel bar food. Good check out experience. Overall great place but Location sucks, hence the cheaper price...

I booked this hotel because it was very close to the airport and I got a very good rate. I need to take an early flight and it was the best deal. First of all even though it is at the airport the area surrounding the hotel is nothing to look at. Everything looks dirty and there's crumbling buildings and things of that nature. The hotel can't help this but it definitely takes away from when your first driving up. When you walk into the lobby however it's immaculate and well-designed. Stop is pretty helpful and when you ask the right questions you get a lot of information. We would definitely put in a room that needed either of some updating or just some repairing a lot of the furniture has the veneer scraped off in spots exposing what's underneath. The bed was okay but mine tilted to the side where people normally lay and sheets on the bed you're well worn as compared with the bed my mother slept in looked as if it had new sheets. The handle and the bathroom sink was loose and came off a few times. When we came into the room there was a USB type cord hanging over the top of the television. It was a little things like that. That is what made it average.

This hotel is the best hotel in the Newark location. The staff was incredibly helful, shuttle was perfect! The bar and restaurant was ideal when we checked in. We will stay here everytime we are the newark area. MJ the GM was the best person we delt with when booking our multiple rooms.

My first stay at this hotel was 3 years ago; which at that time I had been refunded half of the cost due to a plumbing problem. The second time two years ago wasn't so bad... However, this year, same problem I had the first year which I didn't bother mentioning because no one did anything the first time; I was told to wait until the manager came in the following morning. I didn't want to be told the same thing again; the bed was a little over worn, it's just safe to say it's renovation time. Everything is a little dated now... The survey wouldn't allow me to complete it coming from Best Western so I came here. One more thing to mention, when renovations start, please attack that parking area, it's a hazard if you aren't a good driver. I watched a guy swipe two cars on his way out!

The airport shuttle was a nice large passenger van. The driver helped with our bags at the airport and hotel. Checkin was perfect. The reservation was in order and we quickly got our room. My phone never got a password prompt so WiFi login failed. I was too tired to care.

The hotel is very run down and badly in need of renovation and cleaning. Too bad because the employees themselves were some of the best I've encountered in the hotel industry. The restaurant/bar onsite was OK. Shuttle to Jersey Mall was nice.

Had a redeye flight into area and arrived at hotel tired and ready for a break. Staff helped us immensely working to find a room ready, even though we were early. Shuttle drivers were prompt and curteous. Staff working the breakfast very attentive . Room was comfortable and clean .Really a good experience. Look forward to staying again.

The hotel has amazing rooms with nice wood floors, comfortable beds, and are very spacious. It is tucked away on a dead end road near a United Airlines staff parking lot. There is nothing around the hotel, so make sure you do everything before you arrive... no convenience store... restaurants... etc. within walking distance. The free continental breakfast is much to be desired... watered down eggs, waffle maker, potatoes, picked over bread items... THEN we see roaches crawling around the food serving area. One of the employees that works in the area saw the roaches also and tried to act like she didn't see them. Then one of my students pointed it out to other students and she tried to act like she was cleaning the counter to make the roaches scurry away. It was at that point that my group of 15 stopped eating breakfast and we decided to get on our bus and eat elsewhere. The employee did not seemed shocked to see the roaches (as if it were a common occurrence). While I would recommend this hotel based upon room accommodations, I would caution guests about eating in the restaurant.

This property provided a convenient, relatively inexpensive overnight stay for our family as we prepared to return home. Good value. Nice amenities. Great staff. Super shuttle service - easy and timely. It's not super fancy, but is very well-kept and being right by the airport was very important to us. Yummy breakfast, too.

Stayed this hotel for two nights before cruise. Staffs are friendly. Breakfast was average, cold boiled eggs. Parking is free while stay in the hotel. Free shuttle to train station, but wait more than half hour from train station back to hotel. There is no sign on Hwy 9 to show you the hotel and very easy to miss the turn. If missed the turn, need to circle Newark Airport to Hwy 9.

Stayed at the Best Western Plus Newark Airport West on April 1st after we returned from Scotland and Ireland. Got in late but the staff at the desk got us checked in very quickly. Decided to get something eat. The food was really very good. Breakfast the next morning was very good also. They had a nice selection to pick from. We would definitely stay here again when we fly out of Newark Airport.

We visited this hotel on an overnight layover in February. We booked online with a good rate, and it was fine for the price we paid. We landed in terminal C and took the air train (after we found where to go) to P4 where they have the land telephones to dial the hotel for shuttle pick up. We were transferred and checked in quite quickly. We had only booked a basic room but actually got a pretty large suite. Only comment was that the bed was quite squishy and didn't feel quite clean. Maybe it was but the bedding didn't really seem "crisp". The drain also leaked under the bathroom sink - not a big deal but had to lay towels down. We had a late meal at the downstairs restaurant/bar. We were glad to be able to order something to eat as there really isn't anywhere else to go nearby. There were some very interesting female characters in the bar that night in very tight, short, skimpy clothing lol.... You get the drift. The restaurant, bar, shuttle driver and front desk staff were good. We would probably return for a quick layover and a low price.

Reasonably priced ($109), well-maintained (albeit older) hotel convenient to Newark Airport, with good wifi, OK breakfast, friendly and motivated staff and large rooms. Only (small) negative was the unimaginative selection of beer in the bar but otherwise very good.

This hotel is ok for an overnight stay for the airport. They offer airport shuttles free of charge and a free continental breakfast. There is also a cafe on site for lunch and dinner. The rooms were big but the walls were paper thin. Our neighbors were heard all night. The doors offer no relief from noise either. With it being just me and my daughter, I felt a little unsafe due to the location and the loud people around our room. It was ok for one night.

We stayed at this hotel with our young son on March 6 2018. We arrived at 6pm and had to wake up at 3am for an international flight. At 1am the fire alarm went on. We had to wake up with our son get dressed and join the terrified guests going down.The alarm never went off. One of the guests got ahold of someone at front desk and told him it was a false alarm. No word from the administration or even an apology at check out. We had to go back to bed and after that the alarm went on another 2 times. No more sleep for us an a 12 hour flight we had ahead. Because of this our son was extremely nervous at flying and our level of tiredness prevented us from going back to work and school as we had to sleep and it was impossible to drive. We will never stay at this place again and we advise other people to do the same.

I travel alot and went to many hotels all over the world and this is one of the worst night I had (layover before an interoflight from newark). Here's why; -breakfast starts at like 7am (more like 7:10) which is VERY inconvenient for early flyers. I ask for a container or a snack to take to the airport, the employee at the counter said he couldn't help me. -that employee who checked us in was friendly and smiling but sadly lack personal hygiene, it smelled so bad around the entry counter (sounds rude but just being honest) -we checked in at 11pm and left early in the morning and we slept approx. 2hrs. The AC although set to OFF kept opening loudly and we were freezing. -Also, the room is LOUD, construction and big parking around, overall, not relaxing at all. -Room was big and clean. Toilet is minuscule. Wouldn't recommend / stay again

Old hotel with extremely poor shuttle service. Called for shuttle, was told 10 minuets. 25 minuets later called again, was told 4-5 minuets. Called again 15 minuets later, was told 3 minuets. Rooms were old and dated.

I found myself stuck overnight in Newark after delays caused a missed connection. Since the airport won't let you sleep anywhere, I decided to book this hotel based on reviews. Called the hotel, and the guy told me to take the AirTrain to P4, and he would dispatch the shuttle once I arrived. I got there, called him again, and he said it would be 15-20 minutes. After 45 minutes of watching other hotel shuttles come by multiple times, it still hadn't arrived. Called again, and the front desk guy said it was enroute. After another 15 minutes, it still wasn't there (keep in mind the hotel is 3 miles from the airport, and a 7 minute drive according to google). It finally showed up an hour and 15 minutes after my initial call at 11:45pm. The driver said he was dispatched 11 minutes before picking me up, and hadn't received any calls from the hotel prior. The rooms themselves are very big, and the beds comfortable. Breakfast was excellent, and is in the restaurant. Lots of options and everything was kept full. The shuttle ride back to the airport left on time and dropped off at my terminal instead of P4. Management needs to fix whatever communication issues there are, or start running the shuttle every half hour regardless of people calling. There was 4 other groups of people stuck waiting for the shuttle also, all who kept calling, which is completely unacceptable.

This is a hotel to get you through the transition from Libery Airport to NYC. Their van did get us from the airport to the hotel when we arrived a bit late so we appreciate that. Our room was a place to sleep and shower and move on. No complaints about the experience.

Hotel provides a free shuttle to and from airport. shuttle was very prompt. Room was very nice, bed was comfortably! Bar and restaurants on site. Prices very reasonable and the wraps were good! Would stay here again.

Good value. Great staff and service. Very efficient. Worth noting you must take the airport train if arriving at Newark Penn in order to get to the hotel pick up. Contact in advance for pick from alternative location.

At least since 2011 this has been our go-to hotel for staying over the night before early-morning flights and leaving our car. This January our experience was less satisfactory than before; the room had a musty smell, and noise from the hall and surrounding rooms -- including someone's long and loud telephone conversation(s), which in a better-constructed hotel we would not have been able to hear so painfully clearly -- made sleep difficult. Obviously the walls haven't gotten thinner; apparently we simply lucked out before by always having quiet neighbors. But the smell in the room was something new that should be addressed. A few other comments: food is surprisingly decent at the bar/restaurant. The shuttle from hotel to airport -- which should be reserved the night before -- is very convenient and reliable. Getting from airport back to hotel is more complicated, though this is the case with all hotels in the area & a function of how Newark Airport is set up. Essentially, you'll need to take the airport monorail from your arrival terminal to the P4 stop, where you can use a courtesy phone to call the hotel for pickup. One word of caution in this regard: The hotel website now says cars are parked at a neighboring lot (Jiffy), not onsite, and that it's Jeffy's shuttle that will pick you up. I asked about that when we checked in and was told that no, our car would stay onsite -- apparently Jiffy is used for overflow, which is not clear on the website -- and so we needed to call the hotel's shuttle. Presumably the hotel proactively clarifies with guests where their cars will be and which shuttle to call, but if they don't, ASK! Finally, as anyone who's been to Newark Airport or vicinity knows, the highways in the area are insane, with what feels like a gazillion roads merging then splitting off, cloverleafs galore, lanes appearing then disappearing then reappearing, then becoming exit-only, signs sometimes confusing etc. The Best Western Plus is in the heart of this. We take Route 78 E to get there and it's fairly straightforward, but getting to 78 W when we leave is a nail-biter. For many of the reasons cited above, we'll probably give another hotel a try the next time we travel. I'd rather spend a little bit more for a better night's sleep and, with any luck, a slightly less-stressful drive out of the insanity.

No hot water at the shower. It took 30min to warm up. When I called reception they said "I am just an employee, I cant do something". We were on a connecting flight, had few hours to take a decent shower and sleep and were unable. Premises are terribly old.

This property is a tremendous value for a Newark Airport Hotel. The property has been upgraded and it has a very acceptable bar/bistro. Shuttle from the hotel to Newark Airport is prompt. Pick up from the Newark Liberty train station to the hotel s a problem. Even after calling the property and tell the desk staff you are there it takes about an hour with repeated calls back to get someone to pick you up. I got an upgraded room the last time this happened. Yesterday it was treated like a joke. Except for this I would rate it a 4.

Stayed here for one short night with my family. The room was good and as expected. The service at the front desk was a bit abrupt. The location is between lots of parking lots. I cannot see anyone staying here for more than one night or any other reason other than to have easy access to the airport. Tip: There is a free shuttle from the P4 stop on the monorail to the hotel. Tip 2: There is a free shuttle to the terminal (need to book it the night before).

First time at this particular Best Western. Normally, the BW front desk greets me acknowledging my rewards member level with an offer of water, points, etc. Not this time. There was no invitation to take a cookie from a nearby container. The sliding doors at the entry were inoperative so I had to maneuver two suitcases to open the side door. The room smelled like a 1970's bowling alley. A wash cloth from a previous guest was on a clothes hanger. The container for facial tissue was empty. It's somewhat expected when I stay at a hotel that something will not be right, but this was quite a chain of issues. This hotel will do if you're on a tight budget, but don't expect a lot. The bed was very bouncy, but I did sleep well (to my surprise).

on this holidays it was very cold in this ssector about 10-15 degre in the morning but the living room for the breakfast was at only 58 it's very cold to eat in the morning.... on the six floor we were disturb byconstruction at 6H30 in the mornin on the corner. it's not the hotel fault but it's not interesting to ear a Big bulldozer in the other side of your room place.

The hotel was clean and the staff was very friendly. Our check-in was quick and easy and the hotel room was clean and spacious. The breakfast was more than we expected and we never had to wait to get a seat.

Shuttle pickup- take air train to P4 station/ drop off and then use the courtesy phones to call hotel for free shuttle. Drop off at Newark Penn station - make sure you are in the lobby ahead of scheduled time, free. Jersey garden mall paid shuttle information was very poorly posted - that was disappointing. Rooms spacious - we had 2 double beds with 2 kids in tow. Comfy beds. Buffet breakfast has a good choice. Dinner at the Crooss road cafe - average, the portions are huge. No prices listed in drinks menu - cocktails, wine etc ..??staff were helpful Not a 4 but not a 3* review hence 3.5 Would certainly book there again.

This hotel was excellent for us. We flew into NYC but wanted to stay out of the city. We took the train to Penn Station and they picked us right up the first night and shuttled us back and forth the other days. They took us to the airport the last day to fly home. There were a couple of hiccups here and there but they were corrected immediately and nothing major. The restaurant in the hotel was nice and convenient. The breakfast was very nice also.

Knew I'd be getting in late after a long flight, so booked to stay here again. It's conveniently near the airport, clean, and includes a larger-than-expected free breakfast buffet. At this price point, I'm not looking for anything extravagant, but the mattress and pillows in the room in which I stayed were extremely comfortable. For that reason alone, I'll continue to book here when I need a good night's sleep before or after a long journey!

I use this hotel whenever I travel to New York City. This hotel offers excellent value; you can visit New York City without busting your budget. The hotel offers complimentary shuttle service to the train at Newark Penn Station. In less than an hour you can arrive New York City. The hotel is managed in an exemplary manner; all employees are professional and well trained. You will always enjoy your stay .

I Had a terrible stAy at Newark Robert Treat and was treated horrible by Jocelyn and Deep in NewRk Airport West never will I book Newark again they took money Day before when I used points and Jocelyn stated it's only 80 dollars

Booked for an overnight stay after a long overseas flight before continuing on connections the next afternoon. The night check in clerk said we were in a quiet room. Turned out that end of the hotel was right next to construction near the parking lot that woke us up at 6am, when we were hoping for several more hours. Otherwise the general location is similar to all the other airport hotel choices next to the highway, warehouses, parking lots, train tracks, they may all have noise issues. The room amenities are sparse, though the breakfast was very good. The night and day shuttle drivers were prompt and very courteous.

We stayed here for a quick overnight stay on our way out of Newark to the Caymans; it was comfortable and convenient and the staff were great!!! The fan in the bathroom sounded like a jet taking off and the rooms are definitely due for some upgrades in the near future, but overall I would recommend it for an early flight out. Additionally the shuttle to the airport was extremely convenient and made life so much easier

We have stayed there on 24Nov for one pre-cruise night stay. We arrived at late evening and assigned for a room with 2 beds. In one of the bed, we found a glasses case under the pillow. So obviously, the bed sheet and pillow case haven't been changed after the last guest check out. It was very late evening , so we just sleep at the other bed and made the complaint to the front deck staff when we check-out in the next morning. But until now, we still didn't get any response from the hotel management in regarding to this.

terrible shuttle service and lies from the hotel...very poorly maintained room....not up to BW standards for sure. Bed lumpy, entrance light switch did not work, defective heating thermostat, bath faucet hanging out from the wall, curtains poorly made and let parking lot light in.

This hotel was convenient for us travelling into the city as the hotel offers a free shuttle service to Penn Station and Newark Airport. The rooms were clean but outdated. There are no shops nearby to grab food at night. Whilst the hotel staff were friendly I would not stay here again. On our 3rd night stay we got a call to our hotel room at 1.45am and the person said we needed to provide our credit card details as the payment for the room didn't go through and if we didn't pay we would need to leave the hotel right away as we weren't complying with hotel policy. The person insisted we give the card details over the phone. We hung up and immediately went to reception. The staff member at reception said he did transfer the call to our room but he didn't know it was a scam caller. The staff didn't seem to care at all about this and offered no help as to why the call was transferred to our room in the first place This was really off putting and made the rest of our stay feel very insecure.

1.First the gave room with nonoperational filthy and dirty toilet, it looks they knew the problem when complained and they want to send the plumper to fix !! I refused and then only they replaced with better room (this should not happen in a B.W + hotels... I am surprised) 2. Noise all night and morning. after breakfast (which was good) I couldn't rest because of cleaning and room service noises in the corridors.

I love it, I love it, I love it!!!!! I've stayed many places all over the world, not often do you find the perfect place... Such as this Best Western Plus..,?????? Staff, Quality, Cleanliness, Great Food, Appearance of Staff, Exterior/Interior of Hotel, Clean Linen , Ease of Comfort, Helpfulness of Staff etc; They actually listen to their customers & care about their needs. They are on point!!! Keep Up The Awesome Job u Guys.????

Noisy at night. Something was banging close to the top floor. It sounded like someone was using a hammer off and after 5:00 AM. Train horn close by as well. Generally a decent hotel. Hotel noise at night has been a problem two of three stays.

Clean spacious room. Very nice bar/restaurant. Friendly staff. Free shuttle from airport. Free shuttle to train station. No attractions close by, but nice place for pre cruise stay. Used Uber to cruise port which took us right to the pier

Called for shuttle twice, after waiting an excessive amount of time. Asked about breakfast to go option, as we were returning to the airport at 5:30 a.m. the clerk said it would be “two snack items and a piece of fruit.” When we arrived for the shuttle in the morning, that changed to muffins and coffee, with no bag or box in which to carry the snack. The room decor is ugly, and there is a sill that separates the bedroom flooring from the bathroom flooring that is high enough to stub your toe on. Shower amenities are in dispensers on the wall that function so poorly that you have to repeatly pump in order to get enough to make it useful. Tile floors in guest rooms make it very noisy below.

We stayed here after landing in the evening at Newark and we were catching an early train in the morning. I called for the shuttle and did have to wait 40 minutes after calling twice. My wife who was on another flight only had to wait 5 minutes. We also booked in at reception for a shuttle back the the airport in the morning. Unfortunately we were just a couple of minutes late and it left without us despite my wife being in the lobby. They didn't let us know they were leaving and this was disappointing. I was just told that we were late so it was our problem and the next one is in half an hour, despite the airport being a 5 min drive away. I understand that they have a schedule to stick to. As we had a train to catch we just booked an uber which was fine. However to my surprise when we went outside the shuttle was parked around the back of the hotel! Surely this could have been handled better. The rooms are very spacious comfortable and clean. Bathroom was also spacious and clean. The breakfast had a large selection of items to choose from including a number of juices. We made waffles which were great! I would say great if you need an airport hotel but there is nothing close by and transport is a little hard to come by so not sure if it would be good for other stays.

Staff was friendly helpful, motel was comfortable and safe feeling. One of those no worries places. great location by Newark Airport. I would recommend this Best Western for business travelers or family vacation time.

A very wonderful experience. Our handicap accessible room was outstanding. The party and fly was safe and very well done by the hotel. We pulled up in front and checked in and the hotel took care of the rest. The staff and the manager were extremely responsive and helpful and more importantly seemed to care about their jobs. Thank you to all for a good stay

If you work requires you to call on clients in Northern New Jersey it is a convenient hotel and location. If you are planning to be in the city of Newark then the Best Western in town is a better choice

First, when we tried to check in around 5 pm, one reserved room was ready the other was not. We were at the door when housekeeping said they weren't done and we should come back in an hour. They finally came to get us in our second reserved room where we waited. We were using BW reward cards to help pay for our room, but didn't realize 4 had expired, I though we had another week. The front desk man and I came to an agreement that maybe he could let them go thru since our room wasn't yet ready past check in time. He said he couldn't adjust the expiry date, but had the ability to adjust the nightly rate instead. We were more than satisfied with this compromise. Pedro and his companion on check in night Nov 1 were extremely helpful with subway maps, advice on getting to and from the city and numerous other ways. We also found out that there is a shuttle which delivered us to Penn Newark daily and would pick us up. This made us extremely happy because we thought we'd have to go to the airport or other place to catch the train. This saved us a lot of time and frustration trying to find our way around. The shuttle drivers were careful and delivered us back and forth 4 nights in a row and we were extremely pleased and satisfied. The only negative in our stay was the neighbour between us (304) and the laundry facility. On Thursday night, we were trying to sleep at 11:30 pm and there was so much noise coming from the room. We knew it was them because in the bathroom you could hear everything so much clearer, and the smell of marijuana seemed to seep thru. I called the front desk and they said they would talk to them and let them know the police would be called if it didn't stop. About 15 minutes later it still hadn't stopped. I called the front desk again and it still didn't make a difference. I called again and finally it stopped. Then on Sunday morning, after an obvious night of party, the neighbours came back around 5:30 am and started the party in the room again, with the obvious smell of marijuana seeping thru. The music was so loud it woke 2 of us up, and we wear earplugs. I called the front desk twice, the second time a young man finally came up to tell them to stop. It finally quieted down, but by then our sleep was done. Lastly, as I spoke with the manager today, the charges to our credit card are so messed up. We arrived at 5 pm Nov 1, yet on our credit card the transaction date is Oct 31. Even the snack we had on Nov 5 shows a transaction date of Oct 31. This makes no sense. So while there are definite pros like the shuttle and amazing breakfast in the morning, paper thin walls and doors that slam shut when guests exit, waking up other guests, could be addressed. We also had a hard time finding this place, not being familiar with this area, but the road sign for International Way is so tiny we drove past it twice. Not an easy thing to recover from in the area.

We stayed here for a couple of days before we were headed out on our family cruise out of Bayonne. They had a shuttle service take us to the cruise port and pick us up...we went with the "stay and cruise" promotion. There are five of us so it was a great deal in savings. We also toured NYC the day before and they had a complimentary shuttle that took dropped off/picked up at Penn Station NJ.

This hotel is not fancy but it is nice for the price. Our room was clean and quiet, check-in was easy and the transportation from the airport was a nice service. We went to New York City the day after our stay and the hotel van dropped us at Newark Train Station, which was very nice.

this was my first trip to New York and our travel agent suggested staying at Best Western-Newark, NJ. Our experience was very good at the hotel. The room was clean and smokefree. The Breakfast was very good-lots of choices. The staff working there were awesome. We used the shuttle of Newark Penn Station and the shuttle to the Newark airport. Had no problems what so ever and enjoyed talking with the staff. That made our trip memorable!

You never know what you're going to get in Newark so it was nice to find a place that was clean and safe. Even though it's near EWR airport (the most difficult area to navigate in the US!) it was easy to get to and leave. Once the construction is done, it will be even better. Having an on-site restaurant is also a bonus in the area.

I had a 12h layover in EWR and since the airport is in almost full renovation, decided to get a room for a day use so i could rest a bit and take a shower. I booked the room in a site that is specialized in day use hotel rooms, which is a very nice option if you have a long layover somewhere or is arriving to early from another city to catch your flight. The hotel offers a shuttle every half hour and you must get the AirTrain to the P4 station and in the ground floor you'll find all the hotels shuttles. Here we have a problem, the shuttle took almost 1h to come! So i used the phone near the door (dial 21 to talk direct to the hotel) and called them like 3 times until the shuttle arrived. When i got to the hotel, the check-in was easy and fast, they offer some coffee and tea, and went to the room, which was a very large one! A bit old and not that clean, but for a day use, ok! The shower is good, the towels could be better and the couch was ripped. So, if you're in some of the conditions above, i recommend this hotel.

Convienent to Newark Airport. Great rate for the area ($99+tax). Very friendly staff. Parking is tight, but I had no problem. Roads in the area are under construction so make sure you have valid directions (used google maps). Chocolate chip cookies at checkin. Restaurant open late (used it). Nothing fancy, but the food was good and at a reasonable cost.

This is a very convenient hotel if you are going on a cruise. The hotel had shuttle from the airport and also to the cruise ship. It also has a shuttle to the Mills At Jersey Garden Mall for a $25.00 per room fee. They also have a complimentary shuttle to the Penn Train Station. If you wanted to return to the Hotel earlier than 7:00 p.m., they had a charge of $12.50 per room. These shuttles were convenient as there is nowhere to walk close to the hotel. If you wanted to be close within walking distance to restaurants or shopping, this is not a convenient hotel. However, the restaurant at this hotel was very good.

I was referred to this hotel as they have the Stay and Cruise promo. I called in the spring to book this by using the 1-800 number. I confirmed that the price would include my stay, shuttle and parking for the week. It did not. I read another review in which they said it was all included so I don't understand.. I guess staff are not properly trained with the right information. Even in the hotel when checking in i was not advised that I had to sign up for a particular shuttle time and only found out the next day that I needed to do this.

We stayed here for 1 night before flying out early the next morning. The hotel is large, with two elevators, an on-site bar, an exercise room, but no pool. The staff was helpful and polite. We really liked our room's (#312) floor plan as it included a king bed, a large bathroom, two sinks, a desk, closet, and plenty of outlets to plug in devices. The TV worked well as did the WiFi access. We had to leave early in the morning, so didn't get to sample the breakfast which appeared to be set up in the bar area. Coffee and lemon water was available 24/7 in the lobby area. Unlike most people who probably arrive at the hotel via shuttle, we drove in from the north via the NJ Turnpike and had an adventure finding the place. We literally circled the area for 45 minutes trying to get to the building as the Haynes Ave. exit off Highway 9 is closed for construction. Our GPS naturally took us via the Haynes exit and we ended up in a construction zone's dead-end. Finally, after getting on and off Highways 9 and 78 several times, we stumbled on the right sequence of highway exits, side streets and alleys to arrive at the place. International Way is basically full of paid parking lots so there are no side streets and places to turn off or make U-turns. The driving experience to/from this hotel was very frustrating due to the congestion/traffic and I doubt will improve without a major redesign of the nearby highways, etc. A second consideration is that the Hotel's access is via a single drive way and the building's parking lot has maybe 30 spaces. At night, when the lot gets full, people resort to parking all over the place which makes getting into and out of the packed lot somewhat challenging. Best Western must have given away much of the Hotel's original parking lot, so access for large groups and/or events is severely compromised by the poor parking situation. Most guests that we saw arrived and left via the Hotel's shuttle so they didn't experience the same problems as those poor souls that arrived in their own vehicles. I understand, during times of high occupancy, the Hotel even moves cars to paid lots to clear space up in their own lot. This seems like a crazy business model. Lastly, the Hotel is not close to any restaurants or shopping. Even though we had a car, we grabbed an afternoon snack at a local McDonalds and decided to stay in for the evening rather than trying to navigate this area in the dark. If they could pick up the Hotel and move it to a less congested area, and add a swimming pool, I'd probably give it 5 stars. As is, in its current location with all the nearby construction and gated-off parking lots, I have to consider it average for those with their own transportation. However, if you can rely on the Hotel's airport shuttle and don't need to leave the property to find restaurants, etc., it would be OK for a brief stay.

Friendly & Helpful Staff e.g. the receptionist kindly offered the airport shuttle to take me to another hotel were I was to meet my Trek America the following morning which I really appreciated as it was early start I didnt want to miss my group. The room was spacious and clean with a very comfy bed. The hotel is situated at the airport which is ideal for short stays for stop over flight connections or even longer stays if you are sight seeing New York and prefer a cheaper option to the higher rates of being in busy iconic city. The restaurant within the hotel provides good food and reasonable prices. Overall a great hotel that I may stay at again!

Room 306 - guest for over a week Pros: Large room. Clean room. Very well appointed and all appliances are operational. Air conditioning perfect and adjustable to suit. Very quiet despite close proximity to Newark airport. All staff excellent attitude and helpful. Very good shuttle service but needs to be refined as to pick ups from and to Penn Station which is only escape for guests going to and from New York City. Laundry facilities. Cons: Location is similar to being stranded on an island in the middle of the Pacific. There is no where to walk - no shops - no nothing. Breakfast has a poor variety and not up to scratch - needs attention. Restaurant quality of food appears to be prepared by a kitchen hand rather than someone with basic experience. In fact the quality is a disgrace with patrons use outside takeaway restaurant services. Menu should be reduced or scaled back with basic meals adopted to make it a good money spinner. Bath shower head has come away from the wall and bath plug needs attention. Summary: Would I stay there again? Answer: Yes

Had to stay because flight was cancelled. staff very friendly and helpful and assisted us with going into NYC for a tour. Only bad thing was because of the location, there's not really any place convenient to walk to. Parking doesn't look the greatest but we used an airport shuttle so it didn't effect us.

This is a wonderful Best Western Plus hotel located conveniently near the Newark Airport (EWR) but it's so quiet you would never know it. There's the awesome convenience of a restaurant/bar ON-SITE so everything is right there at your fingertips!. The ample dinner menu met my picky digestive needs with ready substitutions and the breakfast buffet was SUPERB! The staff was friendly and attentive. I would highly recommend this BW Plus for your next stay in Newark.

I was pleasantly surprised with the size of the room. It was very spacious and included a fridge and microwave. I also like the fact that they cleaned the remote and put it in a little sanitary bag. I enjoyed the hot breakfast! My only complaints all that I wish they had some hooks in the bathroom to hang the wet towels and also the surrounding area is very congested for driving. But overall I had a pleasant experience and the staff was great so I would recommend it.

Yes it is convenient to the airport and yes there is a shuttle but the hotel itself was not worth it for us. The colors of the interior all all in shades of brown to hide things that should not be seen. The staff was friendly and helpful. The room was small and the same color scheme makes it seem dingy. My major complaint was a bed. it was extremely soft. In all the hundreds of nights we have sent in hotels around the word this bed was by far the worst. My back is still paying the price. The breakfast was awful. The scrambled eggs were dried out and burned and the coffee was terrible. There must be better choices

An older hotel but very nice and clean....room was really big. . The hotel provided a shuttle to the airport and area restaurants. Also to Newark Penn Station if you want to go in to NYC. When you return to Penn Station they will pick you up, just call them. We will be staying there next time we are in Newark. And the price is great.

We spent one night in this quiet, clean, well-kept motel. The staff, especially MJ were very helpful. The breakfast was very good and offered a variety of food. Since their restaurant is only open evenings, we ate lunch at a neighboring motel. MJ picked us up and brought us up in his Lexus and brought us back. The neighborhood is industrial. The shuttle ride the next morning took about 10 minutes to get to the airport.

Chose this BW because of location. Provided transportation from airport & had package available to provide transportation to cruise ship. Free breakfast was very good & Lounge/bar food better than expected. This is an older hotel & no scenic views surround it but can't beat convenience. Staff were very helpful too.

This hotel might not impress much from the outside as you drive up, but it's very clean inside and all staff we encountered were extremely helpful. They offer complimentary shuttle service to and from the airport, to Newark Penn Station, and to connect with Greyline Bus Tours of NYC. Desk staff helped us with early check out by providing a grab and go breakfast, storing luggage and then delivering it to us at the airport later that afternoon. We slept well, enjoyed the breakfasts, and appreciated the convenience of being near NYC without paying Manhattan prices. We would stay here again because of helpful staff.

We needed a night in a room near the airport to begin a 10 day driving tour of New England in a rental car. The hotel was reasonably easy to find at night, with our GPS. The room was very large, but the TV didn't work and a light bulb was out, the rooms are quite dark. It was late, and the desk clerk could not get away, so we called back and said, don't worry, we're going to sleep. He discounted our room the next morning. Nice touch! We had booked for the night we returned to fly home, 11 days later. We kept the reservation, because though there are quirks, (dark, strange location) there are perks: restaurant on-site, for late night meals, with good basic menu, shuttle, with helpful driver, courteous and helpful staff. The second nights stay the room was even MORE spacious with a sitting area, (the TV worked and all of the lights worked) but it was still a dark room and a little bit AC musty smelling.

We were on a cruise from Bayonne NJ (Cape Liberty) and though we only live 90 minutes away, we want to get on ship early and avoid traffic in the morning. The parking at the Cruise Terminal is $20/day and were were on a 10 day 9 night cruise, so pkng would be between $180 and $200. Best Western offers a stay and cruise pkg for $201 incl taxes and pkg and breakfast and shuttle to cruise port BOTH ways. so we used it. The hotel is not near anything – except a Wyndham that has an all day restaurant. BW has a bar that opens at 5pm. But it was easy walk to Wyndham. BW parks your car off site and it has it waiting for you when you return. So great value for those driving. Not sure best for those flying in, but still good. They do have 2 shuttle vans. We would definitely stay again if we cruise from Cape Liberty.

an airport hotel where restaurant closes at 11. Bar open, but bar menu not.' Bar counter dirty and very sticky. Room nice and comfortable, but phone did not work, and there was no instruction as how to work the TV

We were late getting to the airport but called hotel didn't expect to get a shuttle but they sent one (waited a while but were thankful. Man at desk was very good at explain how to get to where the shuttles come. Also had a great shuttle to cruise terminal breakfast was great. Room was very nice.

This is the worst Best western plus hotel I have ever been inside. The wallpaper is coming off the wall in several areas of the room. Bathtub has faucets at one end and drain at the other! Where do you put your bum? Amenities on the wall empty.Toilet caked with dirt on wall, floor and around the base, alk black. Carpet is filthy also. Breakfast limited, turkey bacon burned. I told the manager of our experience he offered better for Next Time. No thanks! I won't be back.

Room was clean and attractive. Comfy, king-sized bed, microwave and fridge. The remote control was in a "clean pouch". No complaints with the bedroom. The bathroom was somewhat dated but everything worked. They need to update the size and number of toiletries. We had a very early flight so we missed breakfast. The desk clerk was friendly and helpful. We received a wakeup call on the dot and the shuttle van was punctual. Good value hotel. We would stay again.

Van picked us up at the airport, room was nice and clean. Restaurant was very good, van in morning to pier worked perfectly. Highly recommend. We were happy to have good food as there is nothing within walking distance.

This is a good hotel badly run. I had a day use of this hotel and the room was great and the breakfast good enough and the internet was working. That's all that I can be positive about. The shuttle was late, I spent 45 mins waiting for it. Room was not ready to my (late) arrival. No apologizes.

The staff was not friendly and unprofessional. No one seemed to know what was going on. Our Room had an odor to it. I will never stay at this hotel again. The parking is horrible. once the parking lot is filled you are on your own.

this hotel falls far short in every dimension of a BW hotel, let alone a PLUS. Old mattresses, old linens, hard towels, curtains smaller than the windows, dirty bathroom, bad plumbing, no bottled water on the premises.

We were going on a cruise and this hotel was close to the port. The room was large and the bathroom clean. They also have breakfast included with the stay. Overall if I needed to stay in Newark, NJ I would be happy to stay at this hotel

good hotel close to NYC for half the price just remember this hotel is next to an airport and industrial area there is nothing to do unless you go into NYC they have a complimentry shuttle to newark penn station and for 2.25 you can take the train to world trade centre

The location of the hotel is great for the airport. As we stayed for one night before catching a flight. Our room was just what we expected and needed. The shuttle bus service worked very well. Our only issue was trying to locate the hotel travelling by car. The road network around Newark airport is a nightmare and very easy to miss a turn.

Staff went out of their way to get us an "early arrival" room. Later staff helped prepare early (very!) morning coffee. Shuttle driver was informative and very helpful. Shuttle service makes this an outstanding place to stay if flying in/out of Newark.

First the negative. I arrived late at night, and there was a training snafu that prevented the clerk from being there. There was also an issue where we didn't get the room that we expected. The positive - When I brought this to the attention of Ms. Joselyn the manager, she listened to my concerns, sincerely apologized and made things right. She was an absolute professional. Sometimes things don't go as planned, but having a manager like her negated what might have been a bad experience. I travel a lot and can honestly say that best western is really lucky to have her. Other positives included the delicious breakfast and the overall value/price of the hotel.

We stayed here the night before our flight from Newark and when we returned to Newark. The shuttle was very prompt and helpful. We left our car there for the duration of our trip and requested that it be brought to the parking lot the night we returned so we could pack at our leisure. As for the hotel itself, we heard a lot of hallway noise that appeared to be the hotel staff. The walls weren't the problem but the door let a lot of noise into the room. The room was clean and somewhat updated. We ordered room service from the onsite restaurant and the food was a pleasant surprise. The breakfast in the morning was typical food and at times the seating area was full to capacity. The staff overall was very polite and attentive.

Loved that they housed your vehicle and took you to the Liberty Dock for the cruises and the Newark Airport - very accommodating and a perfect place for all concerned. We actually live in Manhattan and the breakfast was so good - a nice hot breakfast with plenty - so we extended our vacation by staying there the night before. I suggest you do the same.

Let me start with the good reviews ; 1. Breakfast is loaded, they offer a lot of choices . Breakfast attendant was friendly ( forgot her name ) . 2. Wifi, air conditioner, water temperature and TV channel line up were all fine. 3. Our check out time was extended for another hour. Not so favorable reviews : 1. Parking lot is tight. I am driving a van and it was really difficult for me to squeeze in to a parking spot. 2. Hotel is located at the end of a street. Most of the time it was a pain getting into Route 1 & 9 ( main road to EWR Airport ) which for some reason always has a bumper to bumper traffic. 3. Our room's view is terrible , you can't see nothing but dirt and trash on the street. 4. The carpet in the room needs to be replaced , it was sticky and had a lot of stains. 5. The hotel front desk looks more like the ticket counter of a Greyhound bus station. 6. Most of the time there was nobody at the front desk . if ever there was someone that person doesn't like to be bothered.

We have stayed at Best Western Hotels many times over the past few years and have always had a pleasant experience....until last month. In July 2017, we stayed at the Best Western Newark Hotel as we were leaving for a cruise the next morning. Our hotel package included a one night stay at the hotel and leaving our car for a week on the hotel's property. When we went to check out and give our car key fob to the attendant on duty, she started screaming and yelling at my husband that we did not have the proper paperwork completed. I hurriedly filled out the paperwork for the second time. We went out to get the van to take us to the dock only to find out that they left without us. Another attendant did call the van and he returned to the hotel for us. When we returned the following week to pick up our car, the key fob could not be located for over a half hour. The parking attendant brought out the container which had all the car keys in it and ours was not there. Eventually, it was found but without any identification on it. Very stressful way to begin and end our vacation.

The place is in a sketchy area and was hard to find. Parking is very difficult. The hotel is dated. When I got to the front desk, I had to wait 15 minutes for the front desk person to show up. I ran into another guest who had the same problem. Additionally, they didn't have the room that I booked, and was given a room with a smaller bed. As an added bonus, the room had a musty smell. Worst hotel I've ever stayed at, and I've stayed at many. ***BEWARE ***

Flight cancellation resulted in an unplanned overnight stay at Newark airport. The room was large and comfortably furnished. Bathroom had an extremely noisy vent that ran continuously when light was on. Location is in a parking lot far away from any restaurant options. The small cafe within hotel was ok. We needed a room on short notice and the Best Western met our needs for the night.

I guess as the hotel is an airport hotel, though it's not too close to the airport, I felt like the area was industrial. However upon entering the hotel I was pleasantly surprised. Very nice hotel, clean and quiet. Very jovial and genuinely helpful guys behind the desk, very approachable. They took us to the Mall and said they'd pick us up whenever we were ready, no matter how late!! Really cool guys. The room was very clean and comfortable. I was very happy with breakfast. Very good and timely drive to the cruise ship. Nice hotel...try it out.

We routinely use this hotel as a place to stop on our way to upstate NY. It is convenient to both the airport and the trains. The place is quiet, clean and user friendly. We recommend this hotel for the reasons stated above..

The room is very comfortable, the front desk is efficent at check in and checkout, and the restaurant is quite good for all meals. Service good and timely. Very safe parking lot. I shall continue to stay there when I fly into Newark.

We checked in very late (2:00am). We spoke to the 2 fellows manning the night desk about late check out. They said "no problem, we'll make a note of it." The following morning, the fella with the clipboard (presumption is that he's the housekeeping manager) badgered us about why we were checking out late: "Don't you know you have a checkout time?" We explained what went on early that morning (2:00am check in). He was having none of it and continued to imply that we were causing him a great and serious problem with our check out 1-hour late. Hotel operations are still a HOSPITALITY industry are they not? You should counsel this man about his attitude. Don't think we'll be returning to BW Newark any time soon.

Stayed here one night, the Motel is fine except if you drove you own vehicle there. When I arrived it took several attempts to find parking, I ended up having to wait for someone to leave to find a space. Parking here is extremely tight and difficult to maneuver.

Nice hotel, breakfast was especially good. The hotel was clean, the staff was nice, it was priced alright. It's in kind of a rough area of town but the hotel is under surveillance and there really was nothing to worry about. The hotel room we stayed in had almost no storage and only one hook in the bathroom. We couldn't even hang our hand towel. We had to store our stuff on the only two little tables that were in the room. We were in the room for 5 nights and it made it very hard to relax around so much clutter.

First of all good things, room was big enough for 4 adults with 2 queen beds. Location also good with shuttle to EWR and Newark Penn Station. Now not so good things, On day (we stayed 2 nights) we checked-in when we entered Bathroom, it was stinking bad. Someone (hotel staff most likely) had left WC seat uncleaned and there was dirty tissues in waste bin after someone done there “business”. When I reported this to font desk, they were very casual about and asked me to talk to manager next morning when she comes. Manager was comparatively courteous to apologies & assured action. Front Desk staff during Morning (both days) are very rude. Stayed from 07/27 - 07/29

I left with bed bug rashes up and down my legs with new ones popping up daily. The room was old and outdated. The bathroom walls had black mold growing on its grout. The mattress was too soft and the sheets felt worn and old.

The hotel was clean and comfortable. Very convenient to the port for our traveling. Staff was friendly and helpful. Breakfast was good and the dining area clean and comfortable. The only problem I had was with a rude shuttle driver. Otherwise a wonderful experience. Have stayed in the past and will return!

This hotel is dark and dingy. If your room is on the 6th floor make sure they tell you which elevator goes to the 6th floor. There is only one. If you need fast, reliable internet this may not be the hotel for you. Don't expect fresh food at their restaurant I felt like everything came from frozen. Very limited wine selection. Very low energy personnel.

This hotel is a little hard to find, but that's because of construction around it. We enjoyed our two night stay here. The room was clean and big. We had breakfast on both days and it was a nice selection. The lobby has different sitting areas and offers lemonade and cookies. This hotel also offers a free shuttle to the airport and to The New Jersey Penn Station. We used both and were happy with those services. They do have limited hours with the shuttle, so after 11 pm you would need Uber from Penn Station. I believe the airport shuttle is 24 hours. Besides a very small inconvenience of using Uber ( after hours) and the bathtub being a little slippery, this place was great. The staff was friendly and helpful with advice. I would happily return again when visiting NYC.

Spent the night and was flying out the next morning while leaving the car for little over week on a park and fly package. Room was clean and comfortable. Average, but nothing to get excited about. The small bar and restaurant was very good. I would have given a higher rating except on our return there was a problem with the shuttle pickup from the airport. I had my car receipt and directions on how to contact the hotel for the shuttle. I made the call and the desk stated the shuttle would be right there. That never happened. It's a ten minute ride to the hotel from the airport. After watching every other hotel in the area make two trips another Best Western hotel driver decided to help us even though it was not his hotel. Well he was generously tipped for this. There were four guests waiting for a shuttle that never came. By the way the shuttle was in the parking lot.

I stayed at 4 different Best Westerns during my trip up North. This hotel about made me lose my mind. They tell you one thing then charge you another. I had an argument bust out in front of me between staff which was really uncomfortable. The driver who has long braids in his hair for the shuttle service was VERY RUDE and the way he spoke was very unwelcoming. I never want to go back to this city in my life.

Staff was extremely helpful, professional and pleasant. Good breakfast bar with several selections. Our room was clean and spacious. The high speed internet was alittle difficult at times. The staff was helpful in giving us directions in our stay while attending the US Women's Open Golf Tournament in Bedminster. Price was competitive for the area. Free shuttle to and from Newark airport and Newark Penn Station. Overall, I would highly recommend this hotel to potential customers.

DOLLAR FOR DOLLAR--THIS IS THE BEST HOTEL FOR YOUR MONEY This is not a two star hotel.. It is at least a 3 star--perhaps it sneaks into the 4 star group. --stay here The breakfast is a normal hotel hot breakfast--but done well..the shuttle is to the airport, the train station and local shopping

First of all our reservation was incorrect, and rather than trying to help solve the problem the staff member asked my husband to show us the confirmation email and prove that it was wrong. This was more of a problem because despite my spelling out my email address half a dozen times when I made the reservation the employee spelled it incorrectly and I never received a confirmation email. The room we were given reeked of cabbage, the bed was wobbly and the mattress needed to be trashed. The shuttle service to and from the airport was slow and does not run on the schedule they advertise, and they don't pick you up "in 5 minutes" as they stated when I called to ask. Only positive is that the housekeeping crew is polite. The front desk staff are not.

Upon entering the hotel i was greeted with an extremely small parking area with little to no parking spots except for one tiny space by a shuttle. The check in process was fast and easy and the staff was pretty nice. The room was clean and spacious but the a/c randomly turns off at night so you wake up to a 80 degree room. The bathroom was a little tight but clean overall. I wish the shower head wasn't so low and actually sprayed with power and they only provided 3 wash clothes which is an odd amount. The breakfast was decent and food was warm and abundant. The one thing i hated the most about my stay is how long it takes for the elevator to reach you. There is 2 elevators and i was waiting for 5 minutes for one to finally reach my floor. Overall if you are looking for a quick cheap hotel to stay at before your flight i do recommend this hotel.