BEST WESTERN Plus New Cumberland Inn & Suites,  New Cumberland

3.5/5  - based on 354 guest reviews.
702 Limekiln Road, 17070-2315, New Cumberland, United States - See map
+1 717 774 4440 +1 717 774 4084

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 354 traveler reviews
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Stay at this New Cumberland, Pennsylvania hotel offering superior accommodations and a complimentary full breakfast. Whether traveling on business the Best Western Plus New Cumberland Inn & Suites has it all. Located in Central Pennsylvania just off Interstate 83, this New Cumberland hotel offers guests extreme comfort, excellent amenities and a convenient location to area attractions and local businesses. Each of the 65 beautifully appointed guest rooms at the Best Western Plus New Cumberland Inn & Suites comes fully equipped with cable satellite television with HBO®, standard rooms have a 40-inch flat screen and suites offer a 42-inch flat screen, high-speed Internet access. Suites featuring a Jacuzzi® and fireplace are available. Guests are welcome to enjoy a complimentary full breakfast each morning. Other hotel amenities include an indoor swimming pool, hot tub, fitness room and guest laundry facilities. Local area touring is made easy from the Best Western Plus New Cumberland Inn & Suites located just minutes from the Pennsylvania Turnpike and a short drive from downtown Harrisburg. Guests needing convenient airport access will appreciate this New Cumberland hotel's proximity to Harrisburg International Airport and Capital City Airport. History buffs will enjoy being close to the National Civil War Museum. Other nearby attractions includes Hershey and Hershey Park, Cars at Carlisle, the Pennsylvania State Farm Show Complex and Ski Roundtop. There are also several corporate locations nearby including Penn National Insurance, Pinnacle Health System, Brinjac Engineering and the Commonwealth of Pennsylvania. Make a reservation today at the Best Western Plus New Cumberland Inn & Suites and save!

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Room 1

Guest reviews


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based on 354 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
112
Verygood
 
102
Medium
 
57
Poor
 
44
Horrible
 
39
Business Business 71
Couples Couples 71
Family Family 151
Friends getaway Friends getaway 33
Solo travel Solo travel 14
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus New Cumberland Inn & Suites,New Cumberland
  • 4
    « Good location for Central PA attractions »

    Pool was warm and well-maintained. Free Continental breakfast offered two waffle makers, eggs, sausage, yogurt, fresh fruit, oatmeal, dry cereal, baked goods, and juices. Every member of the staff was friendly and helpful. Direct TV offered a variety of television viewing options. Room was clean and quiet. Decor was pretty standard. Mattresses were firm. Refrigerators in room. Good location for visiting area attractions. (We visited Gettysburg and Hershey Park.) Nearby John's Diner has excellent food choices.

    1
    « Great service for your money. »

    This hotel offers free breakfast each morning including fresh waffles.there is always fresh coffee and bottled water available. it has a great pool and spa along with an exercise room. there is free WiFi. Its a great place to stay. Welcomes children and your pets.

    4
    « A nice place to stay »

    Traveling with friends, we found the location perfect for the different attractions we wanted to visit, Gettysburg, Hershey Chocolate factory, and the Amish Country. It was easy on and off the freeway. Restaurants nearby. The staff was friendly and helpful. We would certainly return.

    4
    « Better hotels around for the price »

    I am staying 3 nights for business here. For the money, I think it's good. The breakfast items are fine. The room is fine. The tv is big flat-screen and channel selections are great and most channels are HD. My room has a mini fridge but no microwave. If you request it ahead of time, you might get a microwave oven. Overall, I would recommend this hotel. For those that smoke, they still have smoking rooms.

    5
    « Great Customer Service »

    I had booked online with Best Western for 2 consecutive nights in October, but when life happened I had to change the reservation. I wanted to chop off the first of two nights, but the web site didn't ask me which night to chop and unceremoniously chopped off the second night. I was horrified when the web site told me that the second night that I wanted to stay was no longer available, full from the local car show! I called the national phone number and they couldn't help me. When I called this property directly, Victoria was able to save the day and correct my reservation to the one night that I really needed. She should be commended as employee of the month!

    5
    « Great Experience »

    The hotel was very nice and clean. The staff was very professional, helpful and friendly. It is pet friendly. This was my first time at Best Western Plus and I will definitely come back to stay again.

    1
    « Horrible customer service »

    My wife and I reserved a room for 3 nights with a Jacuzzi and fireplace. When we checked in we were told that the hotel manager over booked our room and instead we were given a room with two double beds. The second night we were moved to a room with a Jacuzzi, no fireplace. Totally false advertising, I don't even think they had rooms with a fireplace! We rarely have any "get aways" for just the two of us, and we were disappointed that we didn't get the room we reserved. I had a number of other hotels I could have chosen if I knew that all I was getting was a room with two beds.

    5
    « Car Show »

    Enjoyed our stay in this suite. Rained most of our time, but return to a nice dry and clean room. Would say try it out for yourself, you will be happy you did. We are, and come to this suite twice a year!

    3
    « I guess you pay for what you get »

    As all $100-150 rooms are going to be pretty much the same usually having alot of cracks with patch work to walls, in need of new furniture, I had to fix an access panel on the hot tub, carpet had a huge marker stain, no lotion, no tissue, my point is that if owner's wanted to stop being cheap and correctly fix the issues, they could probably charge more and have a better place. Not the worst, but could have been really good.

    2
    « Unsettling visit »

    After weeks on the road, and the last day in the US before we caught a flight to Portugal, we were hoping for some rest. Upon returning from dinner, whines and then screeches started from the room next door. I called the front desk to report an unattended dog, she seemed to know about it, said the owner had just popped out for a few minutes for a bite to eat and the dog had separation anxiety disorder (um, so the owner left?). Twenty minutes later after being subjected to the heart wrenching squealing of this animal, I called the front desk again requesting that she call the owner to get him back - apparently she hadn't thought of that but did add that she could hear the dog at the front desk (we were on the 2nd floor). All in all, this went on for just short of an hour, the desk attendant acted like she couldn't do anything - how about call the police for an abandoned animal? Anyway, the room was OK. The one bed had an obvious sag in it. The wifi was intermittent. I had really wanted to take a relaxing bath, but that was quite impossible with the sound effects. Not really worth the money - and I had gotten a discount.

  • 5
    « EXCELLENT »

    This hotel was VERY comfortable. The room was a nice size and clean. The pool and whirlpool were also one of the cleanest I have ever used. The help were ALL pleasant and acknowledged you. They also allowed smoking here which has been taken out of most Best Westerns-This was a PLUS for us!

    4
    « Good experience »

    Only about 10 minutes to everything in Harrisburg. Much more economic than the hotels closer to the city. The savings is well worth the extra 10 minute drive to downtown. The hotel is clean, friendly, and comfortable. There are many good restaurants close by and very convent to the interstate. Will stay here again.

    5
    « Relaxing Hotel »

    We arrive late and the women at the desk was very nice and got our key and paper ready. The rooms were nice and clean and was a pleasure to stay in. We ate breakfast there each morning and the food was good and they had different items to eat each morning. I would recommend this Hotel to stay at if you are in the area and need a place to stay.

    3
    « front staff excellent ,room staff not so much »

    we stayed 3 nights here and the check in was great she even called us to make sure our room was ok,we should have looked around before saying Great. when we got to bed that night the sheets didn't feel just right but we had ridden on the bike a ways and were tired,dont think it had been vacuumed either,next day out from 8a.m to 7 p.m only to find all had been done was they took out old towels with no new ones, the bed unmade and upon a closer look our thoughts from the night before were right there was some stains and some hairs in the sheets ,our bag of dirty cloths thrown on the bed and spilled open, down to see the on duty manager she apologized and gave us new sheets and a arm full of towels but we had to remake our own bed ,next day I told the day shift people and they again apologized we then told them not to let the maid in our room as we had looked after it and didn't think they needed to be there ,they must have told the Manager and she wrote us a nice Apology letter with a travel BW Card for our troubles, we loved the location a bit noisy but your next to the hwy,the front of house people Great,its to bad about the maid service ,its not a glorious job and not a easy job but it can affect your stay a lot ..

    4
    « Nice clean place »

    We enjoyed our stay at this hotel. It was nice and clean good breakfast very nice friendly staff. The only issue we had was a LARGE dog barking down the hall at 6:30 am. I love dogs but it was LOUD. The only other thing I would say is that this hotel came up when I was searching for Carlisle Pa for the car show and I got a great deal but I thought it would be a lot closer than it actually was its at least 20-25 minutes from the Carlisle fairgrounds. All in all good stayed 3 nights

    5
    « Always exceeds expectations »

    I stay at this hotel every year for the Corvettes at Carlisle event in August, I have told other travelers how great the hotel is and was actually thanked for the recommendation by two people who switched. It is a very well maintained facility with a terrific, competent staff, led by Sonia Uditis, an extremely detail driven manager. Already have made my reservation for 2017. Great value for the reasonable pricing. So many places with just so-so service, when a place really stands out, I think it's important to reward them by spreading the word. These guys nail it.

    5
    « Best Service Ever! »

    We loved this hotel! The breakfast lady was so kind and helpful. There was plenty of food. The room was clean and attractive and the pool/hot tub was very relaxing. The coffee/tea in the lobby was also a nice touch. I highly recommend this hotel.

    4
    « Very good »

    Only problem was the 3 days we were here, the maid never came and took care of our trash or anything. They were very friendly, and very efficient. When we asked for towels, toilet paper, we got it immediately. The room was very clean, no bed bugs, no bugs in general. Bathroom was also clean. Good water pressure in the shower, good temperature. It's also relatively close to Hershey park. I recommend a stay here.

    2
    « Little things add up »

    The hotel is ok, but staff needs to pay more attention to all the details. I found an old pizza box in my room as well as a dirty ice bucket when I checked in. I had to constantly wonder what else wasn't clean while I stayed there. I also had to get my room key reprogrammed every night so I could access my room. The staff did their job, but they didn't do anything to make me feel like a valued guest or to want to give them another chance and stay here again.

    4
    « Great staff and amenities »

    Every staff member we encountered was personable and friendly from the moment we checked in, to the breakfast room attendant. Our room was clean and had plenty of room. Good bathroom and the room even had DIRECTV so we knew all the channels...which made watching the Olympics in the evenings super easy! It was a nice surprise that there is a hot tub right next to the pool. Both which my family used after a long day at Hershey Park. And speaking of distance to Hershey, it's only 13 miles and a super easy trip to the park from the hotel, without having to pay the ridiculous hotel prices closer to the park. We even went one morning, came back to the hotel and then went back to the park later that evening. That's how easy it is to get to and from. The breakfast was a different variety each day and plentiful, hot and so yummy. I love the fact they have fresh, hot coffee any time of the day in the lobby too. We had a fridge in our room a well, which helped keep all our waters and snacks cool. The breakfast attendant (who was amazing) also offered us any bottled water we needed, which was so kind to do during the horrible heat wave happening during our stay. Overall, this was a fantastic hotel, at a great price point, with terrific amenities, and attentive staff.

  • 3
    « Great Staff, decent location for Hershey »

    We were in town for Mixtape festival and stayed two nights. While hotels in Hershey were 150-300 a night (event rates), we got this place for under $100. The staff was friendly and the customer service was really good. The hotel seemed to be trying, but our room smelled musty. There was water damage on the ceiling. when they replaced the bathroom counter, they notched out the trim and left it that way instead of repairing it. Our room was awkward as if it were once an apartment, it was just missing a stove. I only way I can put it is that they are "trying their best" but there's more work to be done.

    5
    « Comfortable and Nice »

    This hotel was very comfortable, rooms were nicely decorated and beds were comfy. The hotel staff was extremely helpful as we checked in a large group. Breakfast was decent and amenities were just right. Easy access to ice and vending, great location just off the highway.

    3
    « Good enough »

    This hotel has a convenient location close to the highway, with easy access to Harrisburg, Hershey and Gettysburg. There are a couple of restaurants near by, one of them a diner that is open 24 hours. We ate dinner there when we arrived in New Cumberland late at night, and it was delicious, classic Americana. The hotel staff that we dealt with were all very friendly, and quite helpful. At breakfast there was a great selection - fruit, yogurt, cereal, bagels, bread, scrambled eggs, bacon or sausage, and batter to make your own fresh waffles or pancakes. Lots of juice and coffee as well. The wifi connection worked perfectly, and there's also a computer to be used in the front lobby. Our room was clean, although the common areas (stairs) could have been vacuumed. We stayed 4 nights, and it didn't look like the carpet was vacuumed at all while we were there. We left fairly early every morning. One afternoon we came back to our room around 2:30pm to drop some stuff off, and found that it had not yet been tended to, which we found a bit surprising. When we came back around dinner time, everything had been tidied up, though. The only real complaint I would have about this hotel is that the beds we had were very hard. I prefer a softer bed. I found it very hard to get comfortable enough to fall asleep, and to stay asleep, because it felt like I was laying on a piece of plywood. If you like a firm bed, you'll be happy here!

    3
    « We are satisfied with this Best Western. »

    The Hotel was quite satisfactory and we received very good service from the staff. The rooms were average, but clean and with nice amenities. The location was perfect for our trip . We found the Breakfast very well served. It's a hotel worth a try for any family.

    5
    « Amazingly Helpful »

    The manager went above and beyond to help my guest during an extremely difficult time to feel comfortable and ensured she had everything she needed. The room was also very clean with a good selection for breakfast. She was given a cookie upon checking in and a call to ensure everything was to her liking. The manager was able to meet all of her needs and was willing to do anything to make her comfortable. I recommend this hotel if traveling to the area.

    5
    « Excellent Stay »

    Best Westerns I have found to be hit or miss, but this location is excellent. Many updates are completed or in the process of completion. An excellent place to stay for Hershey Park, as the hotel is only about 20 minutes away.

    3
    « Acceptable stay »

    This was an average hotel, rooms and decor were dated but satisfactory. Lamps were very dusty so what else wasn't tended to? Hair in the bathroom sink..ugh! Still, beds were fairly comfortable and we rested well for the 3 nights we stayed here. Fine for passing through but I wouldn't stay here again for a multiple night stay. Staff was friendle and helpful, no complaints there.

    5
    « Great Place for Weekend Stay »

    We were there for Chryslers at Carlisle. Great place to stay for our group. Convenient to fuel and services. Close to downtown Harrisburg where there are some really nice restaurants. Hotel very clean and comfortable.

    1
    « Do not Stay here »

    This hotel is run down and needs some love and care. Do not bother to stay here. The breakfast is not good, the carpet has some type of smoke smell, the rooms need a paint job. The pool area is not secure. The hotel is near the highway.

    5
    « Comfortable and affordable »

    You sure get a lot for your money at this hotel. Clean, comfortable, friendly staff, and a great breakfast that changes every day. Location was perfect because it was half way between the 2 cities we planned on visiting, Hershey and Carlisle.

  • 5
    « Everything you would expect. »

    We stayed on the same weekend as the 25th Mopar celebration and the house was packed. There was not a room to be had. We were treated to a wonderful weekend and the staff was outstanding. Both friendly and efficient, my family could not say enough from Jill the clerk who made sure that my daughter, son-in-law and grandson were able to check in before I arrived and did it without a hitch, Amber who opened the pool a little early so we could get a swim before our busy day started and who saw us off with a couple of bottles of cold water to Krista who seemed to be a jack-of-all trades and so friendly and like Jill and Amber was willing to go out of their way to make our stay special. We were impressed as they could have been very stressed with the place so packed. Breakfast each day was handled with grace and efficiency. We had a problem with our TV and it was taken care of promptly. The beds and the rooms generally were clean and comfortable. The rooms are very spacious and included a pull out couch which came in so handy for us considering that we had six adults in our party. This was a good choice for our stay. I would recommend this hotel without hesitation and would stay here again when I was in the area.

    4
    « Nice night »

    The people were nice and room was beautiful. Good parking. Easy to get back to interstate. Breakfast was a beast. Great place to relax. Gas nearby as well as nice restaurants. Needs a microwave and tv was fuzzy.

    1
    « Didn't have my room - wanted me to downgrade! »

    Hotel was unable to fulfill my reservation due to 'a burst pipe in my room'? Wanted me to downsize to queen room - I'm too tall for queen beds! Front desk clerk Jillian was having all sorts of equipment issues - printer wouldn't print my cancellation and room key programmer not working for other customers at desk. Felt bad for her, but....

    5
    « Nice, clean hotel »

    We had a nice time in this hotel. The room was clean, breakfast was good, the pool was well-kept, and the staff was friendly. We will stay here again if we come back to Hershey, as it was a short drive.

    3
    « Decent hotel that could use some maintenance »

    We stayed at the Best Western plus for several nights while visiting the Hershey area. The rate was reasonable. The room was fair. There was an odor to the room and it needed maintenance (e.g. Carpet rips, toilet leak, scratches on tub, generally dirty).

    5
    « Clean and Friendly Place to stay near Hershey »

    The staff was extremely friendly. The hotel was very clean. They provide an above average hot breakfast and really make you feel welcome. If you want a clean, friendly place to stay near Hershey Park, I would recommend this hotel.

    4
    « Pleased... »

    I went into my stay with high expectation because of the TripAdvisor rating and reviews. While upon arrival, I was displeased with an aspect of my room, management did not hesitate to make it right. Our stay was a pleasant one afterwards and we enjoyed the breakfast buffet. I would stay here again.

    5
    « great hotel »

    We stayed here on our from Hershey to Roanoke. The hotel was clean, staff friendly and the breakfast was great . We have always been pleased with Best Western and this was not a disappointment. We will definitely recommend this hotel to our friends and family.

    4
    « Nice stay - scaulding hot water in shower - be careful! »

    Overall a nice hotel. Clean, Breakfast was good and plentiful, rooms are large, just a few concerns: 1. The bed was harder than my husband and I prefer but I guess that's a personal preference 2. The thermostat was odd.. in our King suite the air came out from the window unit but used the wall unit in the adjacent "living room" to measure the temp thus it was always freezing (like 64 degrees) in the bedroom where the air was coming out but the thermostat would say it was 76. 3. Now I like a hot shower but the temp coming out of the sink and shower were absurdly hot.. Like dangerously hot.. It took forever for it to come down to a normal temperature. Besides these few minor issues the location rocks and the place was clean and cost effective.

    4
    « Vacation »

    Good staff at the front desk. She was very nice. Hotel is clean and cozy. Bed is comfy and check out should be easy they email your receipt to you after check out. Location is convenient right off the interstate. Wish there was later pool time available cause once I took my nap after riding all the I only had 20 minutes left to be able to go down to the pool.

  • 4
    « Good Stay »

    Nice place to stay. Hotel was clean and staff was very friendly. breakfast was good. Would stay here again if in Pennsylvania again. Hotel was in a good location for our family because we went to Gettysburg one day , to Lancaster one day, and to Hershey. The hotel is also pet friendly which was nice because we took our pet. All in all it was a very nice stay.

    5
    « Convenient Location »

    Friendly staff welcomed us and helped us make our visit convenient and comfortable. We requested directions to a nearby location and the front desk clerk cheerfully assisted us. The breakfast room staff teased us and the other guests to make us feel welcome. Great staff.

    3
    « not bad????????? »

    Hotel was booked full for Memorial day Softball tournament. The hallway and the rooms all had a terrible smell like stale smoke/dog crap. Was handed a spray can and told that was the best we could do. It sure may for a long weekend.

    3
    « Basic »

    Basic 3 star hotel. A little worn but clean. Average breakfast included. I would recommend just for short one night stay. Close to Turnpike. Restaurants nearby. Nothing bad but nothing great to say about this hotel.

    3
    « I would like to emphasize the Saturday crew »

    Saturday's crew were extremely, helpful, courteous, friendly, went out of their way to help us. I am very thankful that they were working, as I am used to having a positive experience, as in the other BW I stayed at in Tooele, Utah. We always enjoy using the pool, with hot tub, gym, breakfast and when available the free gym passes in Utah.

    3
    « Not up to the usual standards of Best Western »

    Thin blankets, confusing heat controls and a guest who was making loud noises all night contributed to a horrible, sleepless night and an exhausted next day. No one took the time to fully investigate this person after I complained about the noises he was making, whom I discovered the next day had locked himself out of his room repeatedly. Rude and inconsiderate guests should be moved to a wing where they cannot disturb anyone. Not my usual Best Western experience and unfortunate as this was my "bonus" stay. Suffice it to say, it was no reward.

    5
    « Clean, Friendly, Great Customer Service »

    Good place to stay, staff were friendly and efficient. Complimentary breakfast was good and a definite plus. Rooms were reasonably priced. Pool, hot tub and fitness room well cared for and in good working order.

    1
    « Avoid at all costs! »

    Where do I begin?! I was looking to relax, I have a broken foot! We arrived Friday morning for a three night stay. Friday around 11:00 a.m. I decided to put some food in our refrigerator for my daughter. The first thing I noticed was that the refrigerator cabinet would not close right because the wood was warped. A quick look at the pictures will show you what I found when I opened the cabinet. Sludge 2 inches thick, mold, mildew, stagnant water everywhere on the inside of the cabinet next to the refrigerator. I took pictures and went down to show the front desk. The woman at the front desk, Sonia, who by the way never told me she was the manager, said that she would have the maintenance man come switch refrigerators and clean it. The maintenance man comes, pulls it out, water goes all over the rug. He takes a dry towel, no cleaner, and wipes the big pile of sludge on the inside of the cabinet, opens the refrigerator, says the problem is not with the refrigerator, but with the hosekeepers that are supposed to drain the freezer tray nightly and apparently didn't. He said he was not switching refrigerators and proceeded to carry the freezer tray, filled with stagnant water across the room, spilling it all over the carpet and then said everything would be fine now. I said to him are you kidding me? There is sludge, mold, mildew, slim, stagnant water saturating not only the cabinet and refrigerator but now all over the entire carpet at my feet and the feet of my 1 yr old granddaughter who was with me. I said you didn't even use cleaner to clean it like bleach or something to kill the mold and bacteria! He said well I can go get some if you want me to. I told him I was not staying in that room. I went down and told the front desk person, who again, I did not know was the manager. I asked for a different room and she said she already checked me out because the maintenance man said we were leaving! ....It goes on and on. 3 rooms within 24 hours!!! Pubic hairs on the desk by the beds, key card locks that don't work so we have to switch rooms to be able to get in and out of our room, the heater/air conditioner broke in the 3rd room we were in. The faucet base in the bathroom of the 3rd room lifted up when you tried to wash your hands. The entire 3rd floor being filled with Marijuana smoke on Saturday night, front desk staff saying this is the way it always is and they are tired of it too. Oh, and let us not forget the elevator bar hangind down in the elevator. The first floor stinks of mildewed carpet from the pool. The list goes on and on. I felt like I was on a hidden camera show it was so bad!! The manager, Sonia, was no help. I told her I should be compensated for this 3 night disaster and she said she would throw in some extra reward points. To add insult to injury, driving home I looked at my emailed copy of my receipt and they overcharged me $40.00+ !!! I am contacting corporate and an attorney to get my money refunded, but others need to know this isn't an isolated incident. We were in 3 different rooms in 24 hours! All the refrigerators leak, it is a serious health concern!

    4
    « Furnature »

    The breakfast was great, The room was clean though the bathroom needed some work. The beds were comfortable, The one thing there was only one chair in the room for three people. This is the first for me to find this shortage of a place to sit another person other than on the beds.

    4
    « stay »

    Although there were some small obvious areas that needed repair (bathroom tub wall, pool area A/C unit) the majority of the hotel was neat and clean. The breakfast was a nice variety for our short stay. The quality of the maid service was obvious that we had different people each day as some did an excellent job and others just tidied up. Any questions I had were answered graciously. I would stay there again.

  • 5
    « April 2016 »

    Great location off the interstate. Great places to eat close by...John's down the street is the best, open 24/7 food is great, many choices and good prices. Also a discount for staying at Best Western. Staff is very friendly and helpful with anything you may need. They are still working on the smoking issue. It was the first time I have ever checked into a room and could not detect cigarette smoke smell. Hopefully they will ban smoking entirely within the building facility.

    4
    « overnight stay »

    I have stayed at a few of the hotels in New Cumberland Pa. This hotel had the best breakfast set up. Snack machine prices were very reasonable as well. Rooms were comfortable enough. We had a hot tub room, the tub was good for 2 with bad backs. Carpet near the tub was a bit frayed.

    2
    « I'd rather drive 45 minutes away from highway. »

    I was set up here on a business trip. Big suite room. Walked in to a non smoking room that stunk, and I mean stunk of cigarettes. My room was pointing at the highway. All I heard was highway traffic and the airline jets flying over ever 5 minutes. Swear the walls are made of cardboard. Every time plane flew over the pictures and head board rattled on walls. Had to stuff wash clothes and hand towels behind these things to stop the rattling. By 3am people where up and leaving and slamming the doors in the hallways. So loud. And don't get me started on the automatic entry light that comes one when you want to go to the bathroom. Nothing beats getting blasted in the middle of the night with this motion light....ugh. Next time I'll drive 45 extra minutes to somewhere that doesn't stink like cigarettes and I can get sleep!

    2
    « Not up to usual Best Western »

    My husband and I stayed here for 1 night and we were not happy with it. We always stay at Best Westerns and 99% of the time they are great. As soon as we stepped off the elevator...our room was on the 3rd floor....we were assaulted with a nauseating smell...like they were trying to cover up something. The room was dusty and the curtains didn't close completely. There was no TV directory to know what channel was what and when we asked for 1, we were told "I guess we are out of them". We had to ask for an ashtray...we had a smoking room...took about 15 minutes to get one. The clerk that checked us in had the personality of a dial tone...she sounded like a robot. We were going to stay here 1 night next week on our way home but we cancelled the room...would not stay here again!

    2
    « Maybe it was an off day at this hotel, but.... »

    I have been travelling a bit lately and have stayed at other Best Western Plus Hotels and for the most part they were very similar in accommodations and furnishings. This hotel was very busy when I checked in but the staff was courteous. My room on the other hand needed some help. It was an ADA accessible room that I could not get the lights to work when going inside. The light switch in the bathroom was inconvenient in that it was placed too far inside the doorway for a person to reach easily. The light covering was missing and there was a few strands of hair in the bathtub. It had a full sized refrigerator next to the bed and a full sized oven in the corner. The rug was an older style shag rug and the bed turned out to be an older spring mattress. The four air fresheners I noticed the next morning should have been a sign about the smell in the room. I was visiting for work and had planned on staying at this hotel for the rest of the week, but after that first night all I wanted to do was leave. This hotel had recently changed hands and supposedly had bee updated. Guess they forgot about a room or two. Moved to a Best Western Plus on the other side of the City. What a positive change!!!

    5
    « Check in staff was very inviting and nice »

    I always enjoy my stay here. All the employees are extremely nice and polite.I stay here weeks on end best place in this entire area to stay for the price. The new management has helped a great deal. The breakfast was also good as well.

    5
    « Great place to stay and the staff very friendly »

    Good Breakfast in the morning nice when you work out of the Hotel. Clean rooms clean towels. Best Western is a great Hotel will stay again. The staff are the best very nice and friendly and very help full when you need something or places to go .I will stay again thanks for the great stay.

    2
    « You better hope the people next to you aren't noisey! »

    Pulled into the hotel and was immediately dissapointed in the exterior. When we walked in the hotel it was better. We walked in our room and there was hair in the bathtub - GROSS. Our beds were rock hard - but whatever... we just dealt. The big problem was the party next door to us. THEY WERE SO LOUD! I had to complain 3 times from 8P-11P and then 1 time at 6AM. Nothing was ever done - they say they told them to be quiet, but it didn't work. No one really cared about how disappointed I was. I wish I would have just spent more money and stayed at a nicer hotel.

    4
    « A Best Value »

    My needs are usually pretty simple -- a warm dry bed and a hot shower usually covers it. I got a Jacuzzi and a fireplace as well. The one issue was that there was a slight mold smell. I don't think the smell came from the room, but came in through the plumbing. Could use some upgrade in carpeting, and is a little noisier than I thought it should be. Location, for my purposes was ideal.

    3
    « An Eh... Experience »

    We drove 4 hours from NJ. We were exhausted, and just needed to rest. They were able to get us into our room at Noon. Much Appreciated. We got into the hotel room, started settling in, and noticed a few issues with the room itself. We didn't really care about that when we got there because we were so tired. When we woke up, we had time to actually look around the room. Here are some pro's and cons... Pros: Comfy Beds Early Check In Refrigerator Wall Thermostat Clean Bathroom Large HDTV With DirecTV Free and Fast WiFi Cons: Room Lighting Was Horrible Walls were dirty Corner wall where it met the outside facing wall, was separated (see picture) No Microwave in the room as it was described. Soda Machine was out of order Breakfast ended before 9:30AM contrary to what the book said (10:00AM) Heard people from other rooms, above and next door, so no noise protection.. No towels at the pool area Room we stayed in was supposed to be a full suite, but it was not.

  • 4
    « clean and courteous »

    We had a good stay and very courteous staff room were clean everything worked and breakfast was good. The location is easy to get to and leave with access to a variety of attractions close by to entertain the children.

    1
    « No security! »

    We've been using this hotel for our company employees to stay while working at an out of town job. Their company vehicle full of tools was parked directly in front of the entrance in a lit parking lot and was stolen. How is this possible? Also we were told they had no security cameras on the front of the building. It took someone time to get the doors unlocked and to punch out the ignition. Where was the night security guard? Don't feel safe here and will never return.

    5
    « Great stay »

    We had a very pleasant stay. Staff is very pleasant,friendly and helpfull. They make you feel welcomed and greet you with a nice smile .The breakfasts were very good with a great selection . Sherrie the lady in charge of the breakfast had homefries canadian bacon and eggs on Easter morning. She also had an Easter egg hunt coloring material for the small kids and chocolate for the big kids The rooms are very large and nicely decorated. There was 3 of us in the room and we didn't feel cramped at all . The lobby and the breakfast area are inviting. We were visitimgs our friends for Easter and the location was perfect for us.

    3
    « Okay for one night!! »

    I checked in with a pre made reservation that they couldn't find, but after that was taken care of all was simple and acceptable. The breakfast was complimentary and average. Had trouble keeping it stocked without many attendees. The sleep was peaceful and service was ok. I prefer others on that frequented exit but this does ok in a pinch. I would go again if my favorite was full.

    5
    « Great Stay »

    We had a wonderful stay at this hotel. The staff was so friendly and helpful. We made arrangements for a late check in and decided to travel with our dog at the last minute. The front desk was so accommodating. Our favorites were the breakfast attendants. When traveling to Harrisburg we will stay here again.

    2
    « Disappointed »

    I stayed at this hotel while attending the Horse World Expo at the PA Farm Show Complex. I originally booked it through the Expo to receive the special Expo rate. I got a call from the Expo on Monday (we were due to check in on Friday) that the hotel was not longer honoring their contract or prices with the Expo and all reservations had been cancelled. I typically think of Best Westerns as "safe" choices in hotels so I immediately went on their website and rebooked a room at this hotel for the same night at a high rate. At $115 a night I was VERY disappointed in the room and breakfast. The bathroom was pretty gross for that price point. The shower curtain had pink gunk on the bottom, the caulking in the tub was really messy and had mold on it, the toilet had urine on the base when we got there, the floor didn't look like the corners had been cleaned in ages. Breakfast was your standard self serve. The eggs were sitting in a puddle of liquid (obviously not real eggs), the bacon was nasty looking (didn't chance it), the staff wasn't very helpful when the woman next to me spilled her coffee. I really expected more from the room and the breakfast at $115 a night.

    5
    « Fun Getaway »

    We stayed over the weekend and enjoyed some skiing at Ski Round Top! The staff here is awesome and really seem to enjoy their jobs. Kudos to the new manager who the staff were raving about. They were having a baby shower for a staff member when we returned for a break from skiing, they offered us food and cake to help celebrate.

    2
    « Bait-and-switch at this location. »

    We booked a king suite for Valentine's Day at the Best Western Plus (close to the mountain where we were skiing). When we arrived, they put us in a regular double queen with no Jacuzzi or anything. Worst of all, their front desk didn't even mention this was happening. When I called back, he said there was a mistake in the system, it couldn't be switched, and we'll need to book at the higher rate if we still want the room. It was frustrating to be bait-and-switched. We had fun that weekend, but there are so many better options at the same price outside of Harrisburg. This one, not great. Here's where we wish we stayed: Clarion down the street. They have an awesome restaurant attached called Garlic Poet (look it up). Great atmosphere. Farm to table. They make almost everything on site including the butter! Infused alcohol and a long micro-brew list. $50 for 3-course meal for 2.

    2
    « Beds are uncomfortable »

    The beds in the room were extremely uncomfortable. No one in the room got a decent night's sleep to include my 7 year old who has been known to fall asleep on the bathroom floor. I could feel the wooden slats in the bed and one side of the bed was a little hard and the other side felt like I was laying on a pallet.

    5
    « The best of best western »

    We have stayed here on many occasions. for the car show in Carlisle its only about a 20 minute drive away. The pool is great. tho be careful of the bathroom in pool area. The door sticks my 13 year daughter got stuck in there. it was a lot of pushing to get it open 10 long minutes later. Breakfast is great. I recommend the waffles. I love my coffee and there was always coffee in lobby. The staff was wonderful. rooms are always clean. We did not get a lot of noise either from the rooms above of or on the sides. which I thought was nice. the shower water pressure could be better.

  • 2
    « Needs better cleaning »

    Looks nice on the outside and lobby but room was dirty and in need of repair. Broken furniture, moldy water leaks half covered up with white paint, bloody sheets, stained towels, stains and chunky stuff on different walls, foot prints on jacuzzi tub, dirt rings on jacuzzi tub, show dripped all night and drain backed up, calking cracked moldy and missing in a lot of areas. We also received a down graded room from what we paid for (no fireplace or microwave) Breakfast ends early. (9:30) no parking near door. Couldn't walk on sidewalk because snow at the end of it from almost a month ago!!

    4
    « Nice place to stat »

    very clean nice place nice workers we stayed 3 days and love it and nice pool if you are looking for a place near harrisberg this place is for you check in was good and check out was fast to we love it

    4
    « Pretty good »

    The staff at the New Cumberland Best Western did a fantastic job helping my family and the other customers who were snowed in due to an epic snowstorm. The hot breakfast was good, although real eggs and some danishes would have made it excellent. My kids were glad to have an indoor pool to use. The fitness center needs some attention - maintenance and a better elliptical.

    4
    « Nice hotel, nicer staff »

    The hotel was very clean and comfortable and the staff was very nice. I had to make a change to my reservation due to a change in plans and they went out of their way to accommodate me even though the room I was requesting to change to was initially unavailable. I would definitely stay here again. Only drawback, there were no towels in the fitness room or at the pool. Not all of the equipment in the fitness room worked properly so it was hard to get a decent workout. If these two amenities are not top on your list, you will be happy at this hotel

    4
    « Clean, comfortable & convenient »

    This Best Western is right off the Pa. Turnpike and I-83. Staff was friendly. Our room had a living area with a pull-out sofa and a bedroom area. The pool area was super clean wth plenty of towels available. The hot tub was a nice bonus. The workout room had adequate equipment. Breakfast was hot, waffles, egg sandwiches, bagels and cereal. Hotel was quiet. Definitely will return.

    3
    « Energy saving options will cost you if your not careful »

    We've stayed here many times and have to say this was probably our worst visit, the mattress was shot, there was hair on the sheets and pillows when we arrived and the energy saving light bulbs gave the whole suite a dim grungy appearance which was only made worse in the bathroom where the over sink vanity light no longer works thanks to the automatic motion detectors light switch taking up the spot where a switch use to be. Maybe the bulb is dead who knows, either is neglectful of management and housekeeping. Forget being able to get ready for a date or business meeting there simply isn't enough to good lighting to do so. Desk chair jarred my spine when I sat in it because the air cushion was broken. Not fun since I have a bad back. Breakfast was good, eggs sausage bagels fruit.

    2
    « Revivification is urge. »

    This hotel needs to be renovated that I recommend. The staff are great, especially MS Janet. she considerably generous. Thanks to the Best Western Plus staff there. Honestly, the facility is like insanitary. My room smells a bit, the bed sheets were old, rug were wear-out, bath room was clean, swimming pool area looks terrible, gym tighten with old equipments. I likes to describes the hotel and give it a illustrious points, but that will be fictitious, sorry to say. It has a great view and is accessible to dining places, very trendy. I think this hotel is poorly managed, but have great staff members, and has all the amenities promised. Please, I am not a Plebeian, I been opulence places. This hotel need to be revivify period. Please no need for antipathy!

    4
    « Good Hotel near Harrisburg »

    This is a great hotel for business or a long weekend. The rates are very affordable, parking is plentiful, the staff is kind and helpful and the breakfast is good. Only about 10 minutes to downtown Harrisburg and several good restaurants are nearby.

    5
    « Great Hotel »

    The hotel was very nice for a reasonable price. The breakfast and hot tub were amazing after a long day of shopping in Harrisburg with my daughter and my friends! The hotel is walking distance to the gas station and some restaurants.

    1
    « HUGE disappointment! »

    Where to begin? We had so many issues with our stay at this hotel last weekend, but the real issue is how the problems were handled - they weren't! A group of us (6 adults, 5 children) booked three rooms at this hotel for a trip to Hershey Park over Thanksgiving weekend. The problems began at check in: 1. Upon check in, we realized that two of the families were only charged approximately $60 a night and the third was charged $125 - more than twice as much. When we inquired about this, we were told that a room with two double beds was that much more than a room with one King. And sorry, there's nothing we can do. Makes no sense. 2. Upon entering the expensive room, we were hit with an unbearable stench. After calls to the front desk they finally sent a maintenance man to investigate. He found something (I don't want to know what) in the bathtub drain causing the horrific smell. Gross. 3. We spent the next day at Hershey Park and came back to find an enormous bug (a roach?) on the wall. Calls and visits to the front desk did nothing. That bug is still there for all we know, 4. One of the reasons we chose this hotel was for the included breakfast. On our last morning our two seven year old children were literally in line holding their plates preparing to make their food when an employee pushed in front of them and removed the food that they were about to take?!? We watched in stunned silence as broke down the breakfast spread as the kids stood there with their plates. Other guests witnessed this and joined us at the front desk to complain. The front desk clerk's response? "Oh, that's a shame." We repeatedly asked to speak to a manager while we were there. All of these issues could have been easily dealt with, but of course we were told that there would be no manager available til Tuesday morning, and that she would contact us right away. Unsurprisingly, it is now Wednesday evening and our calls have gone unanswered. To summarize - do NOT stay here. We are a super easygoing bunch, but this was simply unacceptable. My next email is to Best Western corporate offices.

  • 4
    « centrally located »

    Good hotel and central to many activities, easy on off. Restaurants nearby. Includes full breakfast... Staff is very friendly. Price was very reasonable. We had the 2 queen suite, could have used a microwave in room although you could use the one in the breakfast room. Would have liked a table and chairs in the room.

    3
    « Good place but ... »

    This hotel is very well situated close to the highway and in proximity of restaurants by car. The rooms are spacious and well organized. Best Western Plus is synonym of excellence and offer great places to stay whether travelling for business or pleasure. By far the best hotel chain in this category. However, this facility showed signs of falling short of the Best Western reputation as the bathtub and shower still had hair from the previous occupants.

    2
    « Cancer paradise »

    The entrance to the hotel smelled strongly of cigarette smoke. The hallways were filled with cigarette smoke and pipe smoke. Although we received a non-smoking room, it was located on a smoking floor. It would be unbearable for non-smokers This hotel would be a chain-smokers treasure.

    2
    « Worst western »

    I stayed here on a business trip, gym was horrible I could not use the equipment safely, beds were uncomfortable I slept on all the pillows to make it comfortable for me, highway was loud had to sleep with my TV on, the cleanliness could have been better, The Jacuzzi tub had hairs and dust on it from previous tenants, wifi was horrible I couldn't Skype with anybody for a whole week til I switched rooms. No microwaves in the room. I would not recommend this hotel to anybody only reason I stayed here was because all the other hotels close by were completely booked.

    3
    « Good Price, Nice place to stay. »

    Stayed here for a few days while in the Harrisburg area on business. Room was nice and good for the price compared to neighboring hotels. Breakfast in the morning, big plus. Room near the elevator was a little noisy, but overall a pleasant experience and would stay here in the future.

    4
    « Great staff, good location (slightly noisy) »

    I cannot stress how much I appreciate Sherry in the breakfast room. She was pleasant and very customer-focused. I also appreciate the welcoming personality of Janet (hotel manager). The hotel is adjacent to two very busy interstate highways. Request a north-facing room if you need quiet. We experienced inconsistent housekeeping, but I am hopeful those problems will resolve themselves.

    4
    « Great Stay »

    We needed a place to stay as our son was competing in the PIAA Golf Championships in York. This place was worth the drive to York. Great bang for your buck, only disappointing thing about the place was the workout equipment. That stuff was new in the late 90's LOL. The staff were pleasant to talk with and the breakfast was good.

    1
    « Problems Again »

    We have been staying at BW in New Cumberland twice a year since the hotel opened. Rooms were good and the price was good. However, we had a major problem EVERY time. Reservation lost, Can't figure out rewards program, locked out of room, transferred to another hotel, and even found the hotel closed one time. This time was no exception. We called TWICE before coming to make sure we had a no smoking room. When we arrived we were told the only room was a smoking room which would not work with my wife's asthma. The hotel would only refund one night of our two night stay even though we were forced to stay elsewhere. Next time we WILL stay elsewhere.

    3
    « Great Front Desk Staff, Nice Room »

    If you don't get lost on these crazy PA roadways, easy to locate after a visit to Hershey Park. After a room assignment mix-up, and then a room change(!) due to a plumbing* problem, received a very nice room towards the rear; clean, well-maintained, reasonably quiet. Front desk staff was very courteous and professional, pm & am!! Minimal breakfast, wished coffee was not so watered-down. Walls of rooms are rather thin so conversations can be overheard; freeway is audible. *Suggestion for management: find a competent plumber; excessive application of caulk is NOT a "repair". (I thought we were commendable customers regarding this inconvenience at a very late hour, as was the desk clerk who immediately reassigned us; thx "M")

    1
    « Unacceptable »

    No words can describe the cleanness condition of the room that was assigned to us. Carpet stains , bedsheets not clean , hairs in sink and tub . We asked another room but that one smelled cigarette smoke and mildew was all around the windowsill. We moved out and changed hotel . Awfull.

  • 4
    « Nice »

    Were redeming points for this stay. Got a call for a free upgrade offer. The room had a fireplace and Jacuzzi. What a nice surprise! The beds however, were uncomfortable. Staff was friendly and helpful. This hotel also has a pool and hot tub. Liked making/using the waffle machine to make waffles or pancakes for breakfast. The open stairway in the lobby was pretty.

    5
    « Close to Hershey Park, and loved this hotel ! »

    I wanted something close to Hershey Park with an indoor pool for the grandkids, hot tub for me, and also had free breakfast. I picked the perfect place ! I don't understand some of the bad reviews I read before I chose it for the amenities alone. The beds and pillows were comfy, and smelled like fresh linen.The hotel was clean and the staff was very friendly and helpful. The breakfast was above & beyond for free. Buffet scrambled eggs, sausage, fresh toast, bagels, hardboiled eggs, cereal, and etc.... They had a waffle & pancake maker, juice, hot chocolate & coffee. You couldn't ask for better. My girls said they wanted to make this a tradition before we ever left the hotel ! The only downside was the pool was chilly.Score !!!

    4
    « Hershey Park Adventure »

    Staff was friendly and accommodating. Hotel GM booked my reservation, called "Hershey Suite Package," which included 2 adult admission tickets to Hershey Park, 2 beach towels, and a bag of delicious Hershey Kisses. Great package value deal with a preview night to Hershey Park included. Arrived at hotel and GM checked us in. She was very friendly, and provided excellent customer service. She answered all our questions, printed out directions, advised of local places to dine, and gave us early check-in and late check-out. We couldn't have been more pleased with the 5 star customer service. This is a budget friendly hotel and is dated. It is a older hotel that was ran by small business owners and then purchased by Best Western chain. So as long as you understand you are not staying at a new hotel you will be fine. Our room was located on first floor with easy access to our car and front desk. Room was clean, but carpet, tile in bathroom could use some renovating. Beds were comfortable, and room was large. Mini fridge was included, but no microwave. Entire hotel is non-smoking. Unfortunately, our room smelled of faint smoke. I told front desk clerk, she offered to move us, but we declined because we were already unpacked and settled in. The odor was tolerable and I think it only smelled because people would smoke outside near our room. Or, it was stuck in walls from previous hotel owners. Breakfast was mediocre, but like I said this is a budget hotel. You have to arrive early to get a seat and various food items. Otherwise your food choices will be limited. They did not restock items quickly. Food variety is decent, since it's included with room. You get basics of hot/cold breakfast items. Menu rotates some days sausage links, some days sausage patties with scrambled eggs and waffles, yogurt, biscuit gravy, cereal etc. Pool and hot tub were great. Both were clean and hot tub was actually hot (not lukewarm). Really enjoyed both of them. It was a nice indulgence after a long day of walking at Hershey Park. Location of hotel is excellent with easy on/off access to interstate highway. It's about a 30 minute drive to Hershey Park, but very convenient for cost and ease of access to highway. I would stay here again due to friendliness of GM and staff. It is always great when you find customer service and people who still have social skills. You will not be treated like a number here. You're treated like an individual and they are very accommodating, knowledgeable of area, and answer any questions you have. Overall we enjoyed our stay and will visit again if we are in area.

    4
    « Travel to PA Nat'l Horse Show »

    Large room, friendly staff, easily accessible to I-81, I-83, and Farm Complex in Harrisburg, quiet (even with soccer team in town), clean despite worn carpet in room, adequate breakfast selection, easy parking for truck, no problems

    5
    « Best Western Plus New Cumberland Inn & Suites, New Cumberland, PA »

    Our stay was very enjoyable. Room was clean, staff went out of their way to be pleasant and helpful. The breakfast was okay for hotel breakfasts, would like to see bacon on the menu. Stayed four nights and had no problems.

    5
    « Best Place to Stay »

    This hotel has everything you need and then some. A comfortable, clean with great service and a good location to visit Camp Hill, PA and the surrounding area. Also, you can find some great places to eat and the sleep quality is Awesome (very little noise).

    5
    « Another great stay »

    This was my second time staying at this location. The general manager, Janet, has an excellent staff. The breakfast is top notch. I enjoy the well-lit parking lot which helps me feel safe. The pool area is nice and well maintained. Rooms could use some updated decor, but for the cost, the value is exceptional.

    5
    « Stayed at THIS Best Western even though I could have stayed anywhere! »

    The Staff is excellent, customer first. They have a hot breakfast bar and I enjoy sausage gravy, just my breakfast thing. These folks actually made it just for me every morning, even though the breakfast menu rotated. I've stayed there 5 separate weeks, even though I had a choice of all other local hotels, so rating is based on long term experience, not one night stays! Rate also lower than other competing hotels. Highly recommended!

    5
    « Convenient to turnpike »

    I booked this last minute and was very pleased with the hotel and service. Tomi checked us in and updated us on the pool, fitness center and breakfast hours. The suite had lots of counter space and a refrigerator. It was very clean and comfortable. There is a small pool and hot tub. The breakfast attendant was very welcoming. They had two waffle makers, eggs and sausages and a variety of cereal. The hotel is very close to the turnpike but we didn't hear any traffic noise.

    4
    « Convenient to I83 »

    We stayed here on the way up and on the way back on a recent trip. Easy on and off the interstate. Located near good restaurants including Jacks Diner. Good clean rooms and firm beds on both stays. Very helpful staff. A/C controlled by wall unit. You can run the fan all the tome creating white noise. No microwave in room but one in the common breakfast area. Good size fridge. Bathroom has a fan, a real plus and not common. Not alot of outlets in the room but lamps on nightstand had an outlet you could plug things into. Disappointed vending machines did not take CCs. Very good value for the money.

 

Getting to the hotel ...

All directions
·From: Interstate 83 Northbound. Exit 40A-Limekiln Road. Right turn at traffic light. 1000 feet to the BEST WESTERN PLUS Cumberland Inn & Suites on the left. ·From: Interstate 83 Southbound. Exit 40A-Limekiln Road. Left turn at stop sign. 50 feet to the BEST WESTERN PLUS Cumberland Inn & Suites on the right. ·From: PA Turnpike. Exit 242-Harrisburg West. Take Interstate 83 North to Exit 40A-Limekiln Road. Right turn at traffic light. 1000 feet to the BEST WESTERN PLUS Cumberland Inn & Suites on the left. ·From: Hershey, PA. Route 322 West to Interstate 83 South. Interstate 83 South to Exit 40A-Limekiln Road. Left turn at stop sign. 50 feet to the BEST WESTERN PLUS Cumberland Inn & Suites on t...

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