BEST WESTERN PREMIER Hotel Beaulac,  Neuchatel

4.0/5  - based on 82 guest reviews.
2, Esplanade Léopold-Robert, 2000, Neuchatel, Switzerland - See map
+41 32 723 11 11 +41 32 725 60 35

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Dates

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Free parking
    Free parking
  • Massage services
    Massage services
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 84 traveler reviews
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Style and comfort await you at the lakefront BEST WESTERN PREMIER Hotel Beaulac. Located on the prominent harbor of Neuchatel, the hotel provides stunning views of the lake and is just a short walk from the historic city center. The largest hotel in the region, the BEST WESTERN PREMIER Hotel Beaulac offers conference facilities and meeting rooms and is equipped to handle events, from marriages to board meetings. Serving fusion cocktails and refined cuisine, the hotel features a trendy lounge, restaurant and sushi bar, all with outdoor space overlooking the lake. All guests receive free wireless Internet access and the hotel serves a daily breakfast buffet. And, for a great night's sleep all rooms are equipped with Elite brand mattresses to offer a top quality rest. Whether you are traveling on business or leisure, you can be rest assured that the BEST WESTERN PREMIER Hotel Beaulac is an ideal choice for comfort and relaxation.

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Room 1

Guest reviews


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based on 84 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
42
Verygood
 
27
Medium
 
7
Poor
 
3
Horrible
 
5
Business Business 20
Couples Couples 34
Family Family 16
Friends getaway Friends getaway 6
Solo travel Solo travel 2
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN PREMIER Hotel Beaulac,Neuchatel
  • 5
    « Perfect hotel »

    Stayed for 2 nights in this hotel. Rooms are clean and big enough. Free parking outside the hotel and during your stay you make use of the public transport for free (you'll receive a ticket in the hotel) and you can even rent a couple of bikes for free to explore the city. Breakfast is good but not that luxurious the Susibar however was delicious. Other hotels in the area have higher prices and are by far not as good as this one!!!

    4
    « Fantastic »

    This is a lovely hotel! Location is in the heart of Neuchâtel right on the lake! The hotel is friendly, bright and clean and the rooms reflect this. They were comfy and the shower was phenomenal rain shower. Had I ask for an iron and ironing board but that was a small thing! Get a room overlooking the lake. One other small issue was you are unable to control the temp of the room in the winter and it was a little too warm for my liking. That being said it was an excellent hotel and I would definitely come back here again. The restaurant linked to the hotel was top class too with excellent breakfast options

    5
    « Neuchatel »

    A beautiful hotel in a beautiful setting, on the shore of Lac Neuchatel, Switzerland. Staff were efficient, friendly and helpful - our room wasn't ready and they kept our luggage whilst we went for a wet and windy walk to while away the time until it was ready! Unfortunately, we couldn't dine in the restaurant as it was fully booked - general public not all hotel guests, which is a little naughty, particularly if the weather had been chilly, wet and windy! Room service could have been used, but we didn't have dining facilities in our room and would have to have sat on the bed which would have meant we couldn't see out of the window to view the gorgeous lake and the mountains beyond, which, on that evening, were bathed in the light of the setting sun and the remains of the grey clouds. That apart, the hotel is well worth a stay.

    5
    « enjoyable stay »

    I always stay in this hotel whenever I visit Neuchatel. Location is by the lake, few steps away to inclined railway that take me to main station and situated close to city center Place Pury and big dept store at Maladiere. For last stay (20-24 Sep) I was offered a free coupon to use all transportation in the canton on Neuchatel. We could travel to all regions for free. This is value offer than buying one day pass ticket which is limited to several region only. I used it to go to scenic places, walking trails and visiting friends. The breakfast menu is rather standard, but the laundry service is now speedy than ever. I recommend this hotel to be your top of mind when visiting Neuchatel.

    4
    « Beautiful stay & excellent location »

    We were very positively surprised by this hotel. We got a triple room with view on the lake, the beds were very comfortable. Breakfast was pretty good and freshly made. Service was very friendly. Location couldn't have been better right next to the marina, very close to the city center where you can find plenty of good restaurants and also not far from the funicular that would take you to the train station to go on excursions in the region. We saw people complaining at reception on the following day but we were pretty happy with our stay. I guess we were very lucky.

    1
    « Disco until 4 am »

    Spent a Saturday night in Neuchatel in September and the hotel had private party going in their discotheque with the windows open and the occasional drunk yelling out the windows. This was going unti 4am. Impossible to sleep!

    3
    « Good for a short stay - nice lake walks. »

    Checking-in was below average. We requested a non allergy room but it was not given. Had to wait for over an hour to get our room ready. After entering the "Non Allergy" room we found out that the bedding had duck feathers filling. Called housekeeping and had these replaced. Room 136 was very clean and we had a lake view. Breakfast was average and what one would expect from this category of hotel. Restaurant is good and the Sushi bar is also very good. A good hotel for a day or two. Free parking avaliable very near to the hotel and also a big underground car park 50M away.

    4
    « Basic room »

    Room are not exceptionally nice or probably depending on room type. Stayed at the basic room and find it acceptable. Surrounding lakes offers soothing mood. Walking distant bus station. Getting around is easy to navigate in this small town i guess.

    4
    « Comfortable bed in great location »

    On the third floor with a great view of the marina and the Lake beyond. Fast free WiFi and a well equipped room are a good combination. The outside terrace where I had breakfast is spectacular . Breakfast is very good and the staff very helpful

    5
    « Good hotel in beautiful lakeside location »

    This hotel has changed completely now that the renovations have finished and it is no longer a building site. We had a very pleasant stay - the rooms are clean and comfortable with tea and coffee facilities, and the air conditioning provides a perfect sleeping temperature. The rooms are now soundproof (or ours was) and we slept well despite loud music outside during a local festival. It is situated on Lake Neuchatel, which is beautiful and has several small (busy!) beaches, and next to a bike hire facility which is useful as there is a cycle track all along the lake avoiding the roads. The hotel provides you with a transport card which enables you to free transport within the Neuchatel canton, so you can visit the watch towns or countryside without the substantial costs of train fares. It means that you can catch a train from Geneva airport and don't need to go to the expense of hiring a car. The main train station in Neuchatel is accessed by a small funicular train within a few minutes walk of the hotel. The hotel is right next to the town with its restaurants and cafes

  • 5
    « Best view of the lake »

    We stayed at this hotel for one night only and they generously upgraded us into a suite. There was plenty of space, modern amenities, and extra toilet, a table with four chairs and beautiful views of the lake. The interior of the hotel is quite dark and modern. The beds were very comfortable and be appreciated the dark curtains because the sunlight of the rising sun would have woken us early otherwise. Parking underneath the hotel is CHF 20.- which I find not cheap, given the availability of outdoor parking space for those who are lucky enough to get one. I'd return to this hotel.

    3
    « Nothing special »

    Despite having an upgraded room, which was nice and very spacious, albeit rather dark, this hotel was nothing special. The air conditioning barely worked, access to get luggage in was frustrating and no help was offered, plus one of the two lifts was out of order. The one person on the desk seemed busy on the phone. The best thing is the location on the lake which is magnificent. We didn't try the restaurant as we were put off by other reviews on TA.

    5
    « Great location »

    This hotel has nice lake Neuchatel view and is located a walking distance to downtown and 5 minutes ride to the train station. It is a best western plus, so it has a contemporary basic style but with comfortable feel to it.

    5
    « The right to place to stay on a Friday night in summertime :-) »

    Booked the hotel to stay overnight on a trip to Lyon. I proved to a super choice, location is a gift, hotel super, room wonderful and a well designed bathroom with a fantastic shower. The old harbor just beside the hotel are housing many small bars, cafés and eating possibilities. On a Friday night it was crowded with happy people, music and friendliness everywhere.

    5
    « WOW, what a great hotel and an even better location! »

    Our family spent 5 nights here while attending an exhibition nearby. We had actually booked into another nearby hotel but when we arrived we were disappointing and cancelled the booking. We then went hunting for another hotel and found the amazing Beaulac right on the harbour. We were assisted by a lovely front office manager named Joana who could not have done more to help us in our predicament. She helpfully showed us some room options and and they were all lovely. We decided on the junior suite which comfortably fit our family of 4 (with the use of the sofa in the lounge area). All the staff were very helpful considering our very limited french language. A front office staff member named Laura was also lovely and even noticed when I got a haircut! great attention to guest services. Once again Laura could not do enough to help us. I would certainly reccomend this hotel when staying in the amazing town of Neuchatel. We found it hard to leave!

    4
    « Business stay at Hotel Beaulac »

    I stayed two nights and two days at Hotel Beaulac, located border of Lake at Neuchâtel. I was granted a room at level 6, right in front of the lake - astonishing viewwith decent bacony. The room was very well decorated, with quality materials. The bathroom was perfect, with bath and Italian shower. The bed was king size - very clean, very comfortable. Size was very correct, not too big, not too small, for such a stay. Dinner was very correct, with some very good service. Breakfast was excellent experience, with lots of choices, quality bread and pastries. For the workshop, we used one of their conference room, Nothing negative to say here. Room was large and well equipped. Top service around too. Overall, good to very-good money/quality rate for the town.

    4
    « Awesome location!!! »

    I was in Neuchatel for the second time and my second stay at the Beaulac. The hotel is wonderfully situated on the shore of Lake Neuchatel and if you're looking to explore the Lake or the beautiful town this place is amazingly well located. Everything is a walking distance and if you need to get back to the Train Station the Funicular is an easy stroll as well. Rooms - Always fantastic, clean and so comfortable. The Duvets and mattresses make sleeping far too easy. Ask for a room with a Lake view. While a balcony would be great....and the Architectural design hinders the view a touch.....it's so fantastic to look out over the Lake and see the Alps in the distance. We had a slight issue with our room the first night and the staff moved us to an upgraded room for night 2 and 3 without hesitation - and no increase in charge for our original booking. Very much appreciated. Food and Beverage - I love sitting on the back patio (overlooking the water) and sipping on a cocktail of choice. The food is excellent and while expensive (hey, it's Switzerland!) it is very tasty and well done. Bar prices are completely reasonable and the service is very good. Other: We didn't use the fitness space......but the staff was very helpful. It was pretty rainy last week but the hotel had umbrellas for everyone. When Taxi's or other assistance was required the main desk got right on it. They could use additional staff at the front desk...but it's a small concern. Price point - while it's one of the more expensive hotels for my family.....it's well worth it for the location, view, and experience. If we make it back to Neuch we'd consider the Beaulac every time.

    2
    « Service disappointment »

    This is my third time at this hotel and each time I've had the same problem with registration. Despite them knowing I arrive from an overseas flight, they are unable to make any room available prior to 2pm. They point to the rule about check in time. Don't know if the rules are "best western" or "Swiss". Have had other issues in which they've been uncompromising. Really happy I will never have to deal with this hotel again. Otherwise the room is fine

    5
    « Nice hotel in beautiful location »

    My first time at this hotel. Beautifully situated on the lake, I was fortunate enough to have a room with a lake view. Rooms are nicely set out, clean and comfortable. Beds are good and there is a plentiful supply of in-room tea and coffee. The TV has a very limited selection of English language channels, but hey ho.. Staff were pleasant and courteous. My stay here was brief so I didn't have a chance to try out the other facilities, but I would have no hesitation in staying again.

    5
    « business trip »

    I have been here a few times before. The refurbishment has now been completed. It is very pleasant sitting outside on the veranda overlooking the marina with a drink in hand. We didn't eat here this time but the food has always been good. the hotel participates in the free public transport scheme as well which is very handy

  • 2
    « Very nice but never again! »

    Each person has different priorities, actually, this is a nice hotel! Good rooms, good bed, good pillows.... Say that because I saw two rooms! The first 144 with an uncontrolled heating, minimum 30 degrees!! Without any possibility to lowering it! The second 121, controlled heating but an exhaust fan in my head with an horrible noise! The solution given by the receptionist: ears plug !!!! So that you could sleep!!!! Told me! My question: with this price per night is it normal ???? I am for business and just want sleep!!! ??????

    5
    « Highly recommendable!! »

    I went with my husband one week for vacations. The hotel is situated in the centre of Neuchatel close to the main points of interest and has beautiful sights of the lake and the Alps. We liked very much the rooms décor, we felt as if we were at home! The hotel staff are extremely kind and they help us to organize a holiday planning so as not to miss any interesting place to visit. The restaurant has also a broad variety of delicious and healthy food. We are planning to repeat very soon!

    5
    « EXCELLENCE in every corner (MICE and Incentives, Holidays) »

    During the past 4 years I have been using this hotel each time I visited for business Neuchatel, I felt so much and in love with this place, that even I was on business I felt in a continuous holidays all the time, therefore I decided to bring my family from spain once on holidays to experience and they were delighted. I was relocated permanent in the city after a while and I choosed it to be my hosting house for 2 months what gave me a real overview of what hospitality means for them, specially for me, who have been a hotel site inspector for many years, they got the points. As I live now in the city I followed up in details their restoration project and I must say a "bravo", as the quality, design and functionality have been planned in detail to make the most excellent lodgemente in the city, superriour to the 5 stars ones in town, by keeping that very well know service and quality that they have from the old times. Rooms are well isolated, modern and with very neutral and charming colours what make them polivalent for business or holidays, the suites are a treasure when you come with your family and friends! Regarding to food, oh la la !, the restaurant quality is top, fresh fresh fresh!, with big quantities, tailored food that combines the very tradition and seasonal dishes with the new tendencies, food for all!, I come often to eat there, this time will be next Saturday to show my German and Spanish friend who are visiting me how great is to eat in this lively elegant place by the lake with really reasonable prices for the quality. Sushi bar is also gorgeous, watching the fooltball much with lovely swiss wine recommened by Florian the metre and some Sushi is a must in town. Regarding to MICE, I have done plenty of events during the last year, and I was impressed by the dedication and level of perfection that everybody had each time I requested, they make my life easy!, Thanks Mr Maxim the GM, Mdme, Laurance from Sales thanks to whom I knew the hotel for the first time, Florian to always make the restaurant a gift for me and my family and friends, Boel for keeping my scandinavian background alive and the most and best organized events, thanks Anita from reception to be my Spanish angel in the middle of my international meetings when I alsmost forget my mother tonge, thanks to all to make me feel home! Last tip: rooms with a view to the lake are atonishing, but if I choosed many times the ones with a view to the city..., it might means this city has something to feel and see! For further information about Beaulac or Neuchatel, from a Spanish lady who felt in love with the city and this place, please contact me lopezdiazmariaelena19@gmail.com

    5
    « Neuchattel Best Time at Best Western »

    This is the best place I have stayed in a long time the room I had was on the 6th floor and had a terrace looking over the lake. The lake had fog on it for days but when it cleared I was able to see the mountains. The bed is up on a higher level which made the bed seem royal. The room was cleaned everyday and very clean, everything is new, Chocolates on my bed stand each night. I can't wait to return and I would definitely stay here.

    4
    « best location, comfortable »

    Perfect location, at the port, view on the lake, easy to reach, friendly staff, nice rooms, fitness room with professional equipment, outside terrace, breakfast buffet is average, good when offering off-season rates.

    4
    « Good one! »

    A nice hotel, right in the centre. Good staff, nice restaurant too. Some rooms might be smaller than others, so worth to ask first. Some has also a beautiful lake view... Parking is a bit limited, you might need to use the paid parking spots in the vicinity. Prices are aligned to Switzerland...

    5
    « Lake view room of 4th floor delightful »

    Newly refurbished rooms with free wi-if, new high resolution TV/monitor. Very smart decoration. Large bathroom, big bedroom (for a hotel). Reception ok. Waitresses at breakfast could do with lesson in taking care of guests (their attitude sucked). Dinner in the hotel poor because at 70% capacity. Hotel very helpful providing support for extras like flip chart to the room and monitor cable to plug TV into laptop. Shame about one duvet per size of the double bed.

    5
    « very nice lakeside hotel »

    I haven't been here for 8 years and it was nice to be back. Best Western now own it and are extending it by adding more floors and refurbishing it internally. The rooms are comfortable and clean and there was no noise while I was there although i arrived late and left early. The location is great and you can pay a small premium for a lakeside view. Used the restaurant for an evening meal and breakfast. The evening menu was varied and the food well presented and tasty. Plenty of choice at breakfast. The staff were friendly and welcoming

    4
    « Nice room with beautiful view on the lake »

    Good hotel recently renovated, we booked a superior room with view on the lake. We woke up withe the sun in our faces. Beautiful mountains in front of us. From the hotel into the city of Neuchâtel is just a few minutes walk.

    4
    « Nice hotel with great view »

    I have stayed here for 2 nights in January, the overall environment is nice. The room is very clean and staff are polite. I also used the gym during my visit, it is clean and well maintained with basic equipment. The only shortage during my stay is the light in the room. It is not as bright as my expectation, for business purpose, I do need a bright room with sufficient light to do my works. In general, I really enjoyed my stay at Beaulac, and I will stay here again if I got another chance.

  • 3
    « Average hotel on good location »

    I stayed during the renovation works in this hotel for business travels. The rooms are big and had a nice view on the lake. Hotel staff is nice and helpfull with recommendations for diner and some shopping. Breakfast is extensive.

    4
    « Very pleasant weekend break »

    Stayed here 14-16 November 2015. My son purchased it as a birthday present and we had a lovely weekend. On arrival, we were upgraded to a deluxe room with a spacious terrace with a beautiful view of the harbour, boats and lake, The weather was great. The room had been renovated and could not be faulted. We had tea and coffee making facilities. As we were there Saturday and Sunday, there was no noise from the ongoing renovations. The breakfast was good and we could eat outside - plenty of choice. It's a 5 minute walk into town and we ate out there. Friendly hotel bar, helpful reception. Really enjoyed our stay and especially the lovely room & view.

    3
    « The renovations are still a problem at this hotel »

    The hotel is improving with the renovations taking place, but there is still scaffolding outside and work going on within the hotel. The builders arrive and commence working early, so it is not the hotel for a lie in! At least the lifts are now running though not finished. Our room was comfortable, but we struggled a bit with the new shower - turning it off mainly - and there was a permanent buzzing noise. Breakfast was good with lovely views of the lake, and the staff friendly.

    2
    « Stayed for week-end in October »

    We stayed here for a family week-end. The room we booked was a waterfront suite. Lovely room but we were surrounded by scaffolding and workers beginning at 7 in the morning. Air conditioning/heating units and cable television did not work. Booked a 4 star room, paid 4 star rate but not 4 star quality while undergoing construction.

    3
    « Call first!! »

    Well at the moment I am lying in bed sick as a dog (which is probably making matters worse) listening to the most irritating tapping coming from the room above me & the whole hotel seems to be shaking from the use of the sanders, power drills & impact drivers!!! The whole hotel is under renovations!! The back & sides of the exterior are surrounded by scaffolding, every floor has carpet missing, unfinished rooms, loud sanding & just general building noise and with workmen randomly here & there! Some of my friends rooms are unfinished with skirting missing, wiring & paint work to be completed. The website states the restaurant is closed with no reason, well this is it! So is the bar & the kitchen (which was deceptively/weirdly left out when we were told of the bar & kitchen opening times upon checkin!!) It is completely obvious the owners, rather than shut down a floor at a time (and actually finish a floor at a time limiting the noise/discomfort to patrons to a floor at a time!!) have tried to keep this hotel at full occupancy as much as possible without informing its customers at all of such a huge renovation! We are in a group with 7 rooms which were only booked 2 months ago & confirmed a month ago. There is no way the construction on this building had not already started & it is so disappointing that in such a beautiful city & definitely part of the world we feel greed has ruined our stay! There was no mention at all of such a huge overhaul to the hotel when booking, and it's obvious why. I doubt highly if we were informed about the level of work going on if we ever would have stayed! The rooms & hotel will honestly be amazing when finished which is one positive note! A lot of money is obviously being spent on this hotel & it will be a pinnacle on the wharf when completed! The rooms on the front have opening windows but the view is somewhat obstructed with concrete pillars from ground to rooftop that we were wondering what they are actually for & if are going to support balconies for their worth?! The finished rooms are beautiful with comfortable beds, mini bar, kettle and are spotlessly clean. (They are just finished so probably has something to do with it!) definitely ask for a room on the higher floors (there are only 4 anyway) facing the lake. The sunrise & sunsets are spectacular! We were really looking forward to a drink in the bar over looking the marina which was glistening when we arrived yesterday & would recommend if you should choose to stay here in in least 6 months to a year!!

    2
    « A building site that claims to be a five star hotel »

    Arrived as part of a group on 20 on Friday 18 September 2015. Much of hotel encased in scaffolding. Temporary entrance with loose handrail displaying 5 star credentials. No bar or lounge . Temporary Dining room accessed past scaffolding appeared to be a balcony encased in plastic. Dinner a very limited buffet, quite understaffed which was almost inaccessible because the chars were so closely crammed together. The room was OK, but corridors leading to them unpainted, very dusty and half carpeted. Workers still drilling loudly, and to cap it all a wedding party that celebrated loudly until 040o0. I felt sorry for the staff working in these condition and having to front angry customers . I am sure it will one day be wonderful, but Hotel Beaulac should not have been trading in its current state. Avoid like the plague for now

    3
    « Pleasant business trip »

    I've just passed one night @Best western in Neuchâtel. It was not that impressive and hotel "under maintenance" ( upgrade rooms and structure). Considering all factors (price, location,rooms,breakfast)?its a good place where to sleep and stay for a business trip.

    3
    « Not a bad place to stay! »

    The room is nice and clean with a comfy bed and great internet access but they've been doing constructions in the hallway from 7am to 8pm! The shower is so tiny and small with no light on top! The breakfast is free and ok. Don't eat in the restaurant, the food is not good and it's too expensive! In general it's in a great location and close to the old town!

    3
    « Under normal circumstances a good choise »

    This is a modern, traditional 4 star hotel. The hall and the rooms are what you find in most hotels in this category. The position is, however, very good, so spend a few francs more and take a lake view room. The area is also very quiet, but still in short walking distance from the old city. What is not acceptable is that the hotel is under major reconstruction and they rent out the rooms as if everything is normal. The re/construction is possibly going to take many months, so you are well advised to check if the construction is still going on before you book your stay.

 

Getting to the hotel ...

All directions
·From: North. Driving from La Chaux-de-Fonds, take the A5 Exit 12 towards Neuchatel Centre, continue along Rue de l'Ecluse, turn right at Ruelle William-Mayor, turn left on 5, at the roundabout Rue du 1er-Mars, take the first exit onto Place du Port to the BEST WESTERN PREMIER Hotel Beaulac. ·From: East. Driving from Bern/Biel, take the A5 Exit 13 towards Neuchatel Maladiere, continue along 5 towards Neuchatel Centre, at the roundabout Rue du 1er-Mars, take the third exit onto Place du Port to the BEST WESTERN PREMIER Hotel Beaulac. ·From: West. Driving from Lausanne/Yverdon, take the A5 Exit 11 towards Serrieres, continue along 5 towards Neuchatel Centre, at the roundabout Rue du 1er-Mars, ...

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