Best Western Suites Near Opryland

I use this hotel frequently when I go to Nashville because I'm in a Clinical Trial at Vanderbilt. It's close to my favorite cigar bar also! It is also very close to Opryland and several shopping areas if that is your thing. Booked a King room and was given a suite! Overkill for my needs but the Jacuzzi tub sure felt good on my sore back. I've always been pleased with every stay at this location.

I stay here several times a year and have recommended multiple times. Staff is friendly and rooms and amenities are better than other places in the area at similar price point . I always feel safe and enjoy the surrounding entertainment venues, restaurants and shopping.

Booked through a credit card third party and they treated me as if I'd booked direct. Couldn't be happier. They allowed me to be a bit specific in which floor I wanted since it was a bit of a remote work situation. So close to restaurants, shopping, Opryland and Grand Ol Opry. Front desk person was so incredibly nice. Very clean room and I and SUPER picky. Glad I stayed here while house hunting and will be back. Give this independent owned BW a try! I'm glad I did!

Dead Roaches! My husband rented us a room as a surprise weekend getaway. We were super surprised when we paid $350 for a room that had dead roaches in the bathroom and in the entry to our room. We called downstairs and they offered us another room, it being so late we did, though I really wanted to leave. I'm pretty sure roaches wouldn't be in just one hotel room. The clerk told us he would leave a note for management, we never heard a word from them! We will never be back!

Upon arrival we were greeted and informed about all they had to offer. Even knew right where the liquor store was so I could get my drink. Very professional. The breakfast was incredible. Not that cheap tasting powder eggs. Good eggs, sausage, bacon, n so much more. Everything was hot. Definitely recommend.

Pretty standard breakfast, friendly and helpful staff. Carpet and furniture are a little dated but it met our needs. The location was perfect for us for seeing some local attractions. The shuttle bus for $10 round trip each was the perfect way to be able to get downtown and back without having the hassle of driving and parking. It was far less expensive than what the parking would have cost.

Had a FANTASTIC stay at this hotel. Quiet rooms. Comfortable beds and pillows. clean! Very helpful front desk (shout out to David!). The shuttle service to downtown is also so convenient! Have already booked another stay here in the Spring.

We had a warm welcome as soon as we entered the hotel. Everyone from the front desk staff to the ‘breakfast lady' they all went above and beyond to make our stay enjoyable! They all had suggestions for where to eat, shop and see! I'd highly recommend this hotel

Great location close to Grand Ol Opry, amazing breakfast attendant -- very warm and hard-working, very clean rooms and facilities, however, we experienced poor managerial response to a mechanical/noise problem that woke us up. (Alarm in mechanical room or ice machine.)

I'm sorry to say that this was the worst mattress I have ever been on. Both my arms had pins and needles all night and I was up all night. I might have well have slept on the floor. It was a nice hotel, but the most horrible experience for sleep. And, we had an emergency with our RV, so we had to spend money for a hotel and were hoping for a good nights sleep. Never happened. Will not ever stay at a BW again. Sorry.

A great place to stay near the Grand Ole Opry. Accommodations were great, staff was friendly, food was escellent. Renee was the greatest staff member ever. Friendly and efficient. This lady has it all!

We have stayed here before and were happy to do so again. It didn't disappoint. Here are the reasons we like it: the inside hallways in a building that looks cared for inside and out. We liked the large, clean and tastefully decorated room with useful furniture. This one included a couch and coffee table divided by a knee wall between the sleeping quarters and a sitting area. It could have been almost a small kitchenette with mini-fridge, microwave and bar sink. The mini-fridge was not very cold, but that was brought to the attention of the staff. There is also an in-room safe, not often found in NA hotel rooms, which we happily used. The staff was friendly and helpful. We had our room cleaned between days of our stay, not often the case these days, but we had not read the information about leaving the door sign on the outside doorknob if we didn't need our room cleaned. Great internet connection and very right-sized TV, though in Nashville there is little time to enjoy those room amenities. We liked the wide, high vanity in the bathroom, the multiple towel hooks on the wall, magnifying mirror and the ample towels. it would be nice to have a higher toilet (aging and bad knees necessitates those things) and an anti-slip surface in the tub. The beds were very comfortable, with good linen and enough pillows. (This probably should have been mentioned first!) And often not mentioned... we liked the open closet – helps you remember stuff that you hung up, and it doesn't get stuffy. The included breakfast was very good, everything you would need for a breakfast on the go. The coffee by the breakfast area is available 24/7, but the water is not. There is a downtown bus transportation service for $10 per person return, running every hour, on the hour. It stops at various hotels and takes about a half hour to get to downtown. Pick-up for return is on the half hour. You need to book with the front desk. We liked the outdoor pool – towels by the pool door or ask at the desk. Clean, not noisy and respectful. There are more restaurants in the area than I can remember – from national chains to specialty ones for Thai, Chinese, Italian, and variety stores for take-out prepared food in various price ranges. The hotel has a vending machine for drinks, small snacks and sundries, but there is not a restaurant. However, many of the others are within walking distance. There was easy access off Briley Parkway which can be accessed by I-65 from the north, and I-40 from the south, and we did both for this trip. If we are back in Nashville, we would stay here again.

Expedia incorrectly put me in wrong day when ordering after midnight. Best Western did not care and still made me pay. They did this even though I actually ended up calling and getting the night I wanted. But no, they couldn't be bothered to cancel the next night and refund my money. Awful company, will never stay with them again.

The night shift staff (a guy) was not very friendly. The pool opens at 10am and closes at 10pm should open earlier like 8 am.the food was not that great but the ladies were friendly and helpful. The shuttles could be handled alot better.

Best Western @ Opryland This hotel was a disgrace from the moment we walked in. Customer service is absolutely the worst I've seen. Front desk worker name Cullen never spoke to us walking in or out of the hotel, he hid in the corner, he would barely pick up the phone and would glare as people would walk by. 2nd. I was locked in the bathroom of my hotel room for 45mins and could not get out as the locking mechanism seized. My friend on the other side called the front desk for help and front desk Cullen told her to jam a nail file into the lock to release it. My friend said no as we did not want to be on the hook for damages. Cullen comes up to our room grunting and complains he's the only staff member there and does not have time for this. He tries to unlock the door and as expected he can not. He leaves to get a hammer and screw drivers and comes back grunting again and complaining he doesn't have time for this. Long story short he bangs out the door handle so I am able to get out of the bathroom 45 mins later, but the hotel now charges us for damages when we did nothing at all but ask for help. Cullen leaves and doesn't apologize or ask if I'm okay. We are now trying to fight the charge for damages that were not done by us with head office. They apparently closed the case, didn't remove the charge and never called either of us to let us know. Most pathetic customer service I have everrrr experienced. Please avoid this horrible place

Great location near Opryland. The room was big but because it was a suite with a jacuzzi tub you could see some roof damage above the tub. We never used it. Breakfast was good and we did sleep well. I would stay here again.

This may be the best value in the Nashville area. The rate was very reasonable, for out last minute, unplanned stay in town. The hotel was very clean, the room was very spacious, with an in room fridge, microwave, and coffeemaker. The air conditioning worked very well on the very hot and humid July days. Close by to the Opry house and Opry Mills, as well Gaylord Opryland, in a quiet area that felt secure. Breakfast had a variety of options that were all tasty and filling. The pool area was clean and the pool was a good size. I have nothing but good things to say about it, and have already booked another room for a future stay.

My hotel stay was very nice! My room was neat and clean. The staff was very friendly. Breakfast was delicious and had lots of variety for everyone. Check in and out was easy. I will definitely come back again!

if it wasnt in nashville tn and near opryland, i would expect to pay 101.00 a night tops. it beats paying 200 a night to stay in downtown but still not worth 150 a night. there was one guy at night on sunday at the front desk drank out of a huge Thortons jug that was attentive and friendly. the rest of the front desk staff was either bothered by you asking a question because they were busy talking to each other or needle pointing/sewing. only the thortons guy at night greeted any of us with a hello.

This is our fourth stay here. It is a great place. The staff was friendly with a quick check in. The rooms are clean. The staff cleaned them daily. We always had the towels we needed. The morning breakfast was good with staff present to assist. We used the exercise room which had a treadmill, bike and elipticle. The parking was good. The location is a huge plus. You are only minutes from the Mall and Grand Ole Opry. There is a shuttle that comes by on the hour to take you to downtown Nashville. The cost was ten dollars a person, round trip. We will stay there again

Stayed 2 nites and room was nice, staff was nice, a shuttle to downtown was reasonable and worked well. Breakfast was also good. Not sure why there are negative review but our experience was good. Had a refer issue and they quickly resolved

Friendly and kind staff, nice free breakfast and great free parking. Rooms were clean and updated. Way better pricing that 1.5 miles down the road. Breakfast had either sausage or bacon, scrambled eggs, dry cereal, danish, bagels, cream cheese, a nice waffle maker that worked well, and Coffee, milk and juice

Quiet, Clean and comfortable. Staff personnel very pleasant, cordial and professional. Breakfast was served hot and with enough food available for all guests. Parking lot was clean and the car spaces cleared marked.

I called the hotel directly to cancel a reservation. I was told that I was not within the timeframe to cancel & that I would be charged 1 night's stay. I stated that my email said I have till 4pm on December 25th to cancel (I called on December 24th). I was told to forward them the email and I did so. I heard the conversation in the background and it was very rude - they stated that they had never heard of that cancellation policy & for me to prove it. I did get the room canceled (or so I am told) - I will wait to get my credit card bill. I was given a cancelation number & I asked the person to send me a confirmation email of the cancellation. I was told that their system did not allow them to do that - there is no way they can send me an email. The manager said he has been there for 14 years - I told them the conversation I heard was very rude & how can they not know of the cancellation policy. I will not be staying there just for how the manager acted - very unprofessional. Just know that this hotel does not seem to know the Best Western cancellation policy - they seem to have their own.

Best western Suites were right next to Opryland Convention Center. The room was very very clean and updated. Staff was great and very courteous. Being able to rest and enjoy one another was a blessing. Thank you Best Western.!!!

This Best Western was one of the best we've stayed at. The breakfast was particularly well appointed. From waffles and eggs to sausage, bacon cereal, toast and bagels everything was available. Thios is not my usual experience with hotels. Staff did an extremely good job of keeping the breakfast area clean and well supplied.

The accommodations were for our charter bus driver and he was very pleased. The hotel was clean and the amenities were nice The driver said his stay was better than the other drivers at close by hotels. The parking was accommodating for a charter bus.

This was a great base for our trip to Nashville. Staff were friendly and breakfast was good. Room was huge with a fantastic shower. They run a shuttle to Broadway for €10 return trip. There's loads of bars near the hotel if you don't fancy Broadway. Opry land was a 5 min walk. We will return!

This hotel was clean and comfortable, the room was very spacious. The staff were friendly and the lobby was inviting. Breakfast was great they had a very good selection so everyone should have found something to please them. The room was very quiet even though we backed up to the parking lot.

Loved the hotel and the staff. The experience was great from check in to check out. Breakfast was also really good! We will stay there again in the future! And will be looking forward to it! We highly recommend the Best Western Suites Near Opryland!

This hotel is a 5 minute car ride to Opryland. Very helpful staff. Housekeeping was on top of it!! Breakfast is average. It included eggs, bacon, waffles and all the other breakfast items that I expected.

We often meet family in Nashville to enjoy the city. This trip had to be cancelled. I call 5 days prior to cancel, but front desk didn't do their job and the reservation did not get cancelled. I contacted Jerry the manager as soon as I was aware (unfortunately the day of the reservation). Jerry refused to help because I did not know the name of the employee I spoke with. I told Jerry I could provide a picture of my call log showing the time and date I called, but Jerry said since I did not have the employees name he would not help me. I requested to speak to his supervisor and Jerry refused to give me any contact information. There are tons of nicer places by Opryland with very helpful and wonderful staff. This is not one of them!

We have a corporate account, so I almost always stay at one of the BW properties. I realize they aren't all the same (though they should be), but this one was particularly unsatisfactory. The entire facility was unkempt, and it looked and smelled old, plus the front desk people either did not know to, or outright refused to, recognize my Elite member status. I have never been dissatisfied by this company until now. I will stay at other BW properties in the future, but never again at this one.

The reason I stayed here is because of a family emergency. I went down to the lobby and asked the manager what time check out was because my mother hadn't gotten out of the hospital and I knew she would want to change her clothes/shower before getting in a long car ride. He said just to let him know when she gets released and he would give us a late checkout and just let him know how long we would need. Well he went on lunch and was replaced with this piece of work. She was super rude, cold and heartless. I was so shocked at her treatment of me with bloodshot eyes after crying for days i never got her name but bright readhair and thick gaudy eyeliner makeup with a scowel on her face should tell you who exactly to avoid. After she called the room several times I went down and explained what the manager said and she threatened that if we wasnt out in 3 min she would charge me for a weekend rate for a whole other day. I asked for options and she said I could stand by the vending machine in the lobby with her beady eyes watching which if you saw this girl you wouldn't want to spend 5 minutes with her let alone change infront of her. So we left and went to a more humane location like McDonald's. I explained to her that 3 min may not be enough but maybe 5 and she said "I have my hand on the button to charge your credit card." I guess i should have let her since my mom was in such bad shape it would have been worth almost $200 for an extra 2 min but i was just so shocked i just got us out of there. Sad that some people treat others like they are prison inmates. Maybe this girl is used to that sort of thing but when you pay alot to stay in a hotel you don't expect to be treated like trash on your way out. So it's a clean hotel but if you disrespect the people paying you I don't think you'll be successful in the future. There are plenty of other options in the area and maybe they teach their staff to have a little more class and respect at them because this lady needs to get out of a job dealing with the public!

We had a great experience with this hotel. The staff was great and our room was clean. It was super close to the Grand Ole Opry and many restaurants nearby. Downtown Nashville was just a short drive. RENEE did an outstanding job maintaining the breakfast buffet and was super friendly. She had the timing on the waffle iron down perfectly She also went out of her way to open the elevator for us and show us the ice machine. It's the little things like this that made our three days there enjoyable.

Our family was very pleased with our stay here. Although there were many teens staying here competing at national Beta, it was quiet and they kept the breakfast full and fresh! The rooms were large and clean. The only negative I have about the hotel was that as large as the rooms were, I wish that they had queen beds vs. the double beds.

The one time I stayed at a Best Western it was all around uncomfortable for me. I usually stay at a Hilton or Marriott for work, but this was last minute and I needed a place for an event I was attending. The first impression was the front office staff smoking outside the front entrance. Then after getting into my room, I had roaches on my bed and crawl across my belongings. I changed room to be placed in a 2nd room that smelt dingy and restroom was cleaned but smelt terrible. The refrigerator in the 2nd room had molded food from a previous guest. I asked for the refrigerator to be cleaned and it was never taken care of. I even left notes on top of the desk where the fridge was at and they cleaned the note and rest of room but never cleaned the fridge as requested. The lighting is also dingy and makes the room look dirty and uncomfortable.

Nice stay the hotel was in the exact location we needed to be in. Just down the road from the Grand ole Opry, convention center and mall. Kids loved the pool and breakfast options. Family friendly activities within walking distance.

I was very disappointed with this hotel and staff as a whole. All but the gentleman who checked me in. The room had cobwebs and ants. The room I was moved too, I didn't even get.to enjoy and it also had ants. My son had several bites that we found when we got home. The woman at the front was so blatantly rude to me when I told her there were ants in my new room. She accused me of having sticky items about my room.

Great location and we utilized the Music City Shuttle from the hotel a couple of days to downtown. Free hot breakfast with nice choices. I really appreciate the "real" coffee mugs and glasses in the rooms and not plastic and cardboard. It's the little things.

Great location close to Opey Mills and Opryland hotel. Courteous, helpful staff , breakfast was good with make your own waffles, eggs, sausage or bacon depending on the day. Get there early enough as breakfast closes at 9 am. Clean room, comfortable beds.

I booked this hotel because I was going to see the Eagles concert. Not wanting to drive downtown at night I took the shuttle. It made it easy to enjoy the concert. The shuttle was only 10 dollars and pickup and dropped off at front door.

Great price & nice size rooms. Friendly staff. About 10-15 min drive to Broadway & Nissan Stadium . You don't have to pay downtown Nashville prices. There is a shuttle (small fee) to downtown so you don't have to drive & find parking.

The hotel was overall clean and staff was very friendly. They do have a shuttle to take you downtown but the cost is $10 a person (not sure if that was round trip or one-way as we opted to drive ourselves and pay for parking as it ended up to be less for 4 people and we weren't drinking). For those not coming in the warmer months their pool is outdoors and not open during the cooler months. We were hoping to be able to use the pool but couldn't in April. Continental breakfast had a variety of choices (more than I've seen at other hotels).

Booked but had to cancel due to covid called on 3rd April and cancelled with a lady who said all cancelled, never hear anything else nothing until my bank balance showed they had taken the money , they charged me and now refusing to answer emails or phone calls and told best western customer service that they will not refund, absolutely shocking

Room was comfortable and clean, breakfast was great with good variety. Hotel is only a mile or so from Opryland. It will need an update/remodel within 3-5 years or it will start looking threadbare. But for now, it's good. Staff was friendly and helpful

This is a great location for a weekend getaway if you want to be near opryland without having to pay an arm and leg to stay there. The breakfast was great every morning with nice and friendly staff to help you with any questions you may have. Only negative was the smell of cigarette smoke in the halls even on the non smoking floors. You can't smell it in the rooms but it was terrible in the halls.

Upon arrival, I felt like I was in a Ghost Town, no other person in sight , dark and dreary, only one desk clerk like Norman BATES. He was extremely unfriendly and unhelpful. The room had very poor lighting, I felt like I was in the dark . The TV had a very low level of sound, i was straining to hear it and could not increase the volume. I was travelling alone, and when you 're alone in a room with no one to talk to, the TV is very important. I asked Norman if he could please show me another room...there HAD to be others available, because as I said, I saw no other people ! He refused, insisting " they are all the same", and even though I noticed there was a light bulb missing in the ceiling, he also refused at first to put in a bulb....I had to cry and carry on before he would bring a bulb ! He treated me like I was a nuisance ! I checked out that very day and re-located to a place where I was treated like a valued guest.

the room was very nice and the hotel was pretty clean. But you can do better for breakfast any place else.If you like nasty waffles(if the waffle maker works and want to deal with the line of people waiting to use it then all is good.) if you like cold cereal and weird sweet rolls then the breakfast is for you. But not up to the competitors . Our room was great and we would stay there again.

Great location! If you're coming in to town for Nashville Nights, this is an ideal location, not far at all! Staff was helpful! They need an upgrade on their key system as our keys barely worked! Very frustrating. Loved that the guy who checked us in gave us a special little packet about local goodies! Thank you! Room was clean - definitely could use more lighting, but great overall. Loved that the water got hot!!! PS. Beware of parking at Gaylord and Broadway/Downtown - $38 was the minimum we paid!

While the hotel building is nice and probably renovated, the hotel just doesn't meet the usual BW criteria. I've traveled for years using mostly BW. This place was rather disappointing. Front desk checking was very slow and disorganized. After a long wait (there were no other customers) we got our key. Room safe was locked up and had to get two different people up to our room to fix it. Breakfast was late opening. Very skimpy. No selection. No food attendant. Extra chairs were piled on top of some tables for storage in the dining room. Come on people, at this price you can keep up with the rest and serve a breakfast. The website states “breakfast buffet”. And there were virtually no covid restrictions at this time. They should be back to normal with breakfasts. We've stayed for half the price at other hotels and had omelets, bacon, sausage, etc. BW should take a look at training staff and upgrading this place. We will likely choose another hotel next visit.

The Best Western hotel near the Opryland properties is a great little place to stay! The property is clean with friendly staff and nice rooms. The breakfast offerings are very nice, as well. The price is also great for the more "pricey" area of town where it's located.

The first room we were assigned had three bags of trash in a cabinet, trash in a drawer, smelled horrible, and had a filthy mattress on the pullout sofa. We were grateful to the hotel clerk for allowing us to promptly change rooms. The second room was certainly better and cleaner than the first but disappointing in the internet speed, television channel selection, dated decor, poor drainage in the shower, and a few Asian lady beetles in the room. I would not stay at this property again, and I am unlikely to choose another Best Western based on this experience.

This is one of the nicest Best Westerns I have ever visited. Considering this is a major tourist area, the hotel was centrally located & reasonably priced. It was less than a 10 minute drive to the Grand Ole Opry House. I highly recommend this hotel.

This property is not well kept up. Our room darkening shades were broken and our request to repair went unanswered. More importantly, the room had very poor lighting. Also, it doesn't have HD TV so the picture quality is very poor and there is no quality channel guide. The breakfast is extremely poor. There aren't no overnight desk staff. The bed and pillows were comfortable.

We went for a visit to Nashville with my brother and his wife. We had shopped hotels and this one looked good. We found a lot of things wrong that if corrected in advance would have made it a wonderful stay. Overall the hotel was nice and clean- except parts of our room. It needs some good old fashion maitenance and updates.

Overall the rooms, the hotel itself, and the lobby were very clean and presentable. Everything was Great except the service from the front desk associate. I feel since the moment I walked in he could have done better in every area. I had accidentally arrived at the wrong best Western he not only chuckled about it but I also debated on giving me the last room so he says available. I was stranded I am a rewards member and it was about 2 AM I paid for the room even though it was a sweet and had no discounts applied also the next day when asked for a late check out not only did he say 1 PM was the latest but also told me I had to come to the front desk by 1 PM or I would be charged a second night express checkout was not offered at any point in time when I asked him if there was any straws available he said they do not offer those kind of beverages straws needed for but I can try McDonald's on the road I felt that that was also rude he didn't give me any other information as far as beverage or food restaurants in the area everything else was great he was even pretty nice however I feel like his customer service skills should have been brushed on that's my Best Western is known for their excellent customer service

Overall hotel was clean, room and bathroom clean. Rooms were spacious, however the bathrooms were very small. The beds were comfortable but were very high, and this will be uncomfortable for a short person.

We were so impressed with this facility. It has been the best of all we have stayed in in the past. Everything was well done, decorated, comfortable, clean, clean, clean. Wished we could have stayed longer. The beds were incredible - so good. Staff was excellent.

I recently stayed at this hotel and my room was infested with ants. I complained to the front desk staff and supervisor. I asked to be accommodated for the price of my contained cookies that was covered with ants and the supervisor informed me that he'd have to ask his manager. The supervisor also informed me that the hotel was aware of the "ant problem" due to the spraying of the outside mulch. I was very disappointed because a guest should be able to bring whatever in their room without having it being eaten by bugs. I called the hotel's Corporate number to only leave a message with a recording that someone will get back to you in one day. No one ever called me. Best Western customer service sucks and it's obvious they care nothing about customer satisfaction!

We stayed at this hotel 3 years ago and it was fine. This time stay was terrible. Only thing good was the bed was comfortable. Breakfast was a joke. They blame it on Covid, but it's really the owner being cheap. Will never stay here again!

Beautiful hotel, newly remodeled. Nice outdoor swimming pool. Didn't care to much for the grab and go breakfast. But it was to be expected because of Covid. Staff was very nice. Rooms were big, but again because of Covid they didnt make the rooms up. However we were offered new towels and they did take out the garbage we left outside the door in the hall. The only reason for the 4 stars was because of all the Covid restrictions that many other hotels have lifted.

We stayed here June 16-21st. The hotel was very clean with a comfortable bed and separate area with sofa and desk. They had a continental breakfast with coffee and juices, waffle machines, yogurt machines with various toppings, oatmeal, small danishes, breads, bagels, cream cheese, four kinds of cold cereal including one that was gluten free . Thanks, Best Western for including us Gluten Free folks. They have a few shuttle services that take you to downtown for $10 round trip per person. Great service if you do not have a car. Make sure you allow plenty of time to get downtown as they stop at other hotels too. Book tours etc. at least an hour out from your pick up time. Just wish they offered one to the Opryland mall and Grand Ole Opry. We had to walk which is not far but very hot in the summer. We took Lyft a few times too. Restaurants within walking distance, very nice and helpful employees from the front desk folks, to the room attendant. We will surely stay here again if ever in Nashville.

Have stayed here several times in past. Booked room with whirlpool. Didn't know the "whirlpool" was just a standard tub with jets. Not pleased. Told desk clerk "if had known would not have booked". Said would tell GM. Emailed BW and nothing yet.

This hotel is very clean. Rooms are big with a safe, sitting area, microwave and mini refrigerator. The TV is great too. Shower has great pressure! Love the place. Book directly because they are not too happy with the third party online bookings. The only sad part was their shuttle which they decided to stop up to end of this year. Breakfast was make your own waffle, cereals, breads and some fruits. Coffee and juices. No hot items but still great!

Never got to stay (here is our saga) - my wife is a paraplegic. We reserved our room through Best Western's website May 2 - with a roll in shower (must have for her) for five nights. When we arrived at noon on check-in day (today) we found our room had been given away! Manager told me I must have made a mistake when I made reservation (I pulled it up on my laptop and it was correct). I told him he needed to find us a room with a roll in shower (since he did not offer) - he said we obviously did not want to stay there so he cancelled our reservation! Rudest manager I have ever dealt with. Would not recommend this hotel if it was the only room available in Nashville.

The location is great. Close to the Grand Ole Opry and Opry Mills Mall. There are lots of things to do and places to eat with in 1 mile. The area is nice and clean and quiet. The only thing was the breakfast did not have much to choose from. I understand Covid modifications but other places have more options even during the heavy part of Covid. It was enough to make a small breakfast if you like a light breakfast.

House keeping banging on the door. At 6 am. Check out is at 12. We stayed 2 nights. Checked in on Friday. Saturday morning .telling us to leave. Because she wants to clean. Umm no come back another time

Originally booked thru h*tels.com for $100. Entended our stay even though price increase to $139, but credit card charged $268. After extended discussion that got unpleasant, still no correction. Will have to take action through credit card bank. Ilikely would have never noticed the overcharge except this card reports via msm to my phone. Very unfortunate. Nice hotel. Just shady management.

I traveled with family. Both rooms were very clean, with comfortable king-sized beds sofas, microwave ovens, coffee makers, and refrigerators. There were plenty of towels in the bath rooms and the water pressure in the showers was ample. The included breakfast featured waffles, Danish pastries, fresh fruit, bagels, juice, coffee, and tea.

We stayed here while touring the area. The hotel is totally smoke free. The rooms are clean and the beds are comfortable. The rooms also have a fold out sleeper sofa. The breakfast was cereal, fruits, yogurts, breads and waffles. The pool is outdoors but not open yet.

We had lovely, quiet rooms. Jared G. was very helpful and friendly. Our rooms met our expectations for cleanliness. They were probably the cleanest rooms I have ever stayed in! I am one who looks for things not cleaned and I couldn't find anything. We were off season and very few other guests were present so that may explain the quietness. Our only complaint was the TV. The channel selector didn't work well and the selection was poor. They need better channels pay per view movies. Also, we didn't get to try breakfast because it was not being served due to off season and Covid so I can't comment on breakfast.

It was extremely clean & very comfortable beds which is a must! They only had the breakfast drinks & pastries available but that was a small thing. Our 1st stay in this location but will definitely return.

It is about 20 minutes from the downtown action and that is just fine with me. I like to stay away from the congested part of town and I liked this property very much. Good restaurants nearby. I was surprised that the standard room that I paid for was actually minisuite that had a little sitting area with a couch. My stay was during COVID and a lot of things were closed. There were not many people at the Opryland Complex. I felt safe the whole time. The only negative was the grab and go breakfast. It was all sweet rolls and needed fruit. This too was probably due to COVID safety. I would stay again.

The employee's at this motel takes time to make you feel welcome. They go over and beyond to make it a good stay for you. No matter what. The manager Jared is amazing...Highly recommended...Very close to down town Nashville and the shuttle service is great.

After being begged over the phone to book in person and never use online or apps since the "hotel loses money that way" the front desk gentlemen changed his attitude when I checked in with my partner and asked for a king bed. Then I was rushed through checkin. Found out my card was over charged causing my stay to be a nightmare. The cable did not work,there was garbage left in the room from previous guests...and after calling numerous times, the management and corporate refused to do anything to resolve thier mistakes.

Even though this is not rated as a Best Western Plus, it should be. My guest room was wonderful in every way. Just as good as the higher name brands nearby and $ saved. Location is great with restaurants nearby. P

We have stayed at this location for 3 years when visiting Nashville (typically twice a year). The price is always a good deal in comparison to staying downtown. The rooms are spacious, clean and with typical in room amenities. A private shuttle service is available for downtown visits at minimal costs (cheaper than downtown parking) and safer if you plan to visit the honky tonks and have drinks.

Nice hotel, malls and restaurants nearby. Clean and roomy suites. Breakfast could have been better but because of covid it's understandable it was so limited. Staff was friendly. Mattress and pillows very comfortable.

Although my stay was good, I have to say don't expect breakfast. Purchase pre-packaged breakfast sandwiches or burritos before you come as there are microwaves in every room. The breakfast was mainly a snack. However across the way I'd recommend Logan's Roadhouse, for all other meals, great BBQ and you can order online for delivery or pick-up. Otherwise, good clean rooms, mostly quiet and very comfy beds.

Good location for all destinations in Nashville by car. Easy access from Briley Parkway to I65 and I40. Can walk to Opryland (1mile) and to the restaurants/attractions on Music Valley Drive. Average BW room with small divider with couch and coffee table. No real information on safe, sanitizing practices. Room appeared clean and fresh. Shower pressure was A1! Breakfast was non-existent due to Covid restrictions. Masks required in all public area. Pool was a nice treat. Check in staff less than welcoming.

Fix the ant problem and it's a decent hotel. My room and the lobby was infested with ants! I expected maintenance to address the issue but saw no evidence of such. In fairness I'm not sure if other rooms had an ant issue.

This hotel has always met our expectations for a good vacation. We missed not having the full breakfast, but the other amenities are still available. I was able to use the pool this time (usually travel in the fall/winter at this location). Rooms layouts provide plenty of space for two people, nice split off area with a sofa and a desk. This location is convenient to downtown Nashville and even with Covid restrictions there is a shuttle service still available.

It was an awesome stay staff was amazing and location handled the current situation great! The hotel was clean and staff was freindly. Location was quiet and great location. Every request was meet as needed. Made it easy us. Questions about area and where to locate things was answered as well.

Nice hotel. Rooms good. Hotel clean. Still recovering from the virus lock down so no breakfast, but usually don't use anyway. No full daily room service still, still got clean towels or cleaned upon request. But overall trip very good.

When you are staying for only one night, a comfortable bed and reasonable breakfast are generally the only concerns. Coming to BW, the day after the tornado struck our previous accommodation, it was the ability to check-in early and get some much needed sleep, before having to go out that evening that made all the difference. Staff was good humoured, caring and kind. That made all the difference.

Booked a couple of rooms at a non-refundable rate (didn't save that much), and asked for an exception to reschedule to the following month due to the tornado damage recovery efforts within a couple of miles of the hotel. The hotel management refused to allow us to avoid the congestion and clean-up efforts a mere few days after the tornado hit in downtown Nashville. Greedy b's. Best Western is a franchise, and the individual owners make policy. Best Western corporate stated they have no authority over these clowns. We'll never book a BW again, and will aggressively advise as many potential customers as possible to avoid them.

We stayed one night because of an emergency (funeral). Best Western was so helpful about our surroundings. The beds were so comfortable and the breakfast was great! It was a continental with bacon eggs gray and biscuits. A great stay!

Elegant and comfortable hotel. Helpful staff. Convinient location, not far from the Grand Ole Opry. The only disadvantage is: Some years ago, this hotel had its own shuttle to the Opry. Now, they have hired a shuttle company who takes much more money for the tour to the Opry. Beside of that, this hotel is recommendable.

Was not allowed to check in at 2pm. Was told that they didn't have any clean room. I should have stayed in lobby so I could have seen Flash clean 80 rooms between 2 and 3. That is really something. Room was fine. Front desk, not so much. One exception - Jerry (young black male) checked me out and was very friendly and efficient.

The building looked to have been built recently. Very nice looking on the outside, clean parking lot and well lit. Desk clerk was very friendly and checking in was effortless. Room was very spacious and clean. I will consider staying here again.

Quiet and an excellent location. Easy to get from the Opry back to the hotel after a performance and would also be a nice walk. The usual hotel breakfast with nothing special but I'm not the breakfast eater I used to be so it it's okay.

Friendly staff, Location to Gaylord Opryland is within a long walk. Staff very friendly. Cleanliness was very good. Plenty of parking with no problems. Looked like they had a great breakfast even though I didn't eat there.

One of the best hotel I've stayed at thank you Nashville and all staff was awesome I got a early check in spoke to staff about the city and fun things to do also the shuttle to downtown was great no Uber 10 round trip or 15 for a day pass wow truly next time I'm in Nashville I'll be staying here and not moveing hotels once again thank you to all from a traveling Canadian

Just a couple of blocks from Opryland. Clean, quiet, free parking, includes breakfast with scrambled eggs biscuits and gravy plus all the normal breakfast foods. Good value for the money and I will stay here again. It would have been nice if they had hot cookies in the evening like some other hotels do

Well decorated, clean and comfortable bed and close to restaurants. Nice breakfast included. Highly recommend the Best Western Hotels. Close to conference. Very friendly and efficient staff. Staff helped us feel welcome.

We got a great price and stayed her early December. We walked to the Gaylord and a few restaurants. If you don't want to pay crazy hotel fees stay here and walk to the other places. Breakfast and free parking. You can't beat it.

This BW is very close to Opryland which is a plus as well as Opry Mills Mall. Super clean and very nice. Rooms smelled great and the bed was superb. Staff was friendly and helpful. The ONLY bad thing I can say about this hotel is the breakfast they serve is deplorable. It is, however, the typical type you find in hotels like this. Powdered eggs, cheap sausage and pastries. Waffle mix nasty. Eat elsewhere for sure but stay here!

Clean room, convenient location, near Opryland, General Jackson, Opryland Hotel, and Opry Mills Mall. Room had microwave, refrigerator, and Keurig coffee maker. The hot breakfast was very good, and included in the room rate..

I've been trying to get a copy of my receipt for my stay and I was told by 2 different times when I called that the hotel is not Best Western and it cannot print a copy of a prepaid room reservation receipt. Front desk has problems with knowing how to do things.

Our go to hotel when in Nashville. Staff very courteous and efficient. Use the shuttle service when going downtown (It is very convenient). Location convenient to shopping, restaurants, flea markets, and many attractions.

Very close to the Grand Ole Opry, Opry Mills mall and Opryland hotel but at very reasonable rate. Also has easy access to the locations mentioned as well as the freeway and several good restaurants.Clean rooms and friendly staff.

alot of information about getting around town an how to save money on trips ..if we needed anything else or help coffee was good we also had a shuttle down town with some very friendly drivers had a very enjoyable time

This trip is a 5 year tradition to see the Ice exhibit at the Gaylord Hotel across the street and also the dancing light display in Lebanon, Tennessee. We always stay at the Best Western Suites near Opryland. The hotel is very clean, front desk personnel are very helpful and the beds are really comfortable. You can't beat the price.

This is a very new hotel with a wonderful location! Everything is bright and shiny and the staff is fantastic. We stay at many Best Western locations and truly love the easy location of this property and it's newness as well.

the rooms were great and the variety for breakfast was great. Wasn't happy to have to pay for the shuttle, so I just used lyft. the location and rates were great for the location. the beds were comfy and nice.

I was quoted a rate over the phone, but when I received my bill at checkout it was twice as much. I was not given accurate information when I made the reservation. I was quoted the same rate for both days, and was not told that there was no discount on Friday. Very unsatisfied.

I reserved the presidential suite. When I arrived I was told they did not have a reservation listed. I showed them the reservation I had printed out. Apparently the attendant gave my room to the wrong party before I got there. They did put me in a lesser room. The smoke detectors had no batteries with the doors left open. There was a broken lamp. They assured me they would make the inconvenience up to me on price when I checked out. But they did not.

Overall, our visit was nice. Our jacuzzi tub was in working order and breakfast was your average hotel breakfast. The staff was very friendly, and everything was very clean. The only complaint I have is that our room smelled like a musty basement the entire visit. We were on the first floor, so we could open the window, but it did not make the smell go away. It was very persistent our entire 3 night stay. I never mentioned anything, but the smell was so strong, they had to of known if was present before our visit.

We stayed at this hotel one night before flying out of Nashville. The shuttle they have only goes to Broadway and nowhere else so that was useless. The rate for our stay changed and I called the 1-800 number as well as the hotel to ask to have the rate change honored and neither would do it. Upon arrival, one of our keys did not work so we had to have it rekeyed and when we returned after being out all night, the key STILL didn't work. I was never recognized as an elite member of BW Rewards and was never offered the choice between a gift or extra 500 points and we were not offered express checkout.

This hotel was recommended by friends and it did not disappoint. Clean, comfortable rooms and friendly staff. We used the shuttle offered to downtown for $10 round trip and this was very convenient. We were very happy with our stay!

Stayed here for a couple of nights and had a very positive experience. The place was very busy but there was plenty of parking in this quite location - it is near the highway but seems very well insulated from the noise. Staff were friendly, rooms large and clean and beds very comfortable. Breakfast is the usual hotel fare but tasty non the less and the dining area was well managed and spotless. The shuttle to downtown is $10 pp return and represents great value - as well as leaving parking issues and driving if you want a beer or two behind you. Less than a mile to the 'Opry to walk or a short shuttle ride away if it is hot or raining this is a well situated hotel than provides good value in the area. Recommended.

We have stayed here 3 times now and each time it is great. Staff are happy and helpful, breakfast is good. Rooms are clean and as advertised. The hotel is close to Opry Mills, Grand Old Opry and Gaylord Hotel. The bus service into downtown for $10pp return is a great service. It operates every hour from downtown and on the half hour at the hotel. You can be free to bar hop and sample the local beer without worrying about parking or driving.

For the money, this motel was a good value, close to several music and tourist attractions. The shuttle service to downtown is an excellent value and service. Only drawback was we experienced a faulty room refridgerator

What did we like about this accommodation? Friendly desk staff. Ease of parking. Good breakfast buffet--usual fare plus biscuits and gravy that were very good. Friendly staff in breakfast room and serving area. Loved the beautiful crepe myrtle trees out front. What were we less than impressed with? How late in the day we received room service. The fitness center could have cared more about cleanliness--most fitness centers I've used have disinfectant wipes for use on the equipment, and provide hand towels. This fitness center did not. The first day I checked the fitness center to see what was there, I noted that a guest had spilled their coffee in the cup holder on the treatdmill. It was still like that that evening. I used the facility once and then didn't use it again during my stay. We stayed one week. We would probably stay again. The price was right.

Much cheaper than staying downtown and perfect for visiting the Opry. We walked to the outlet mall and Grand Ole Opry which are 1 mile down the road. You can walk through the Gaylord Opryland Resort which is worth a visit too and has shops and restaurants inside. The shuttle service downtown was easy to use and good value at $10 per person round trip. The hotel itself is clean with large rooms. The room could have done with more light but apart from that was nice. Wifi worked well for the 2 days we stayed but I wasn't impressed with the breakfast. Coffee was terrible, the orange juice was cheap sugary flavoured liquid and the toaster didn't work at all. We didn't even bother the second morning and ate out. Apart from breakfast though, the hotel was good for the price and really convenient for the Opry and the airport. I was a bit worried about security around the hotel with our rental car after reading previous reviews but we had no problems and didn't feel unsafe at all around the area.

We checked in today for one night. We got to our room on the second floor and were greeted by insects crawling on the popcorn ceiling. The room had a strange odor and yellow dim lighting. After 30 minutes, we told David at the front desk that we had changed our mind about the hotel and no longer wanted to stay there. David offered us another room but would not refund our one night charge. The other hotel staff said the insects were normal to the hotel and “welcome to the South!” We have stayed at other hotels in Nashville and the surrounding areas without having to share our room with these or any other crawling insects. Don't stay at this hotel unless you want some new six legged southern “friends.”

Spent 4 nights here last week. We had a King size room on 5th floor and found it to be very nice, room lighting was a bit dingy but that's only grumble really. Very comfy bed, view not brilliant (over wasteland in front of hotel) but not in room alot so didn't bother us. Nice shower and bathroom, toiletries provided for you, face cloths, shampoo +conditioner even make up removal wipe also good hairdryer. Hotel offers shuttle to downtown and return every half hour from 9.30 am to 2.00am for $10 dollars per person, we found this a really good service as downtown 15-20 drive. Breakfast was typical, waffles, cereal, scrambled eggs, bacon, turkey sausages, biscuits and gravy etc. Our only complaint regarding breakfast was that the breakfast room is tiny and not enough tables and chairs for the amount of people in hotel, twice we had breakfast in the foyer of hotel as did other guests, breakfast is 6.30 - 9.30 seating needs to be addressed in my opinion. Housekeeping very good a lovely lady on 5th floor did our room every day always smiling. Staff friendly and helpful. We had couple of afternoons by the pool, towels are provided, sunbeds could do with updating, pool was very clean and a lovely temperature didnt take your breath a way! it was high 90's last week so pool was much needed. Lots of eating places around hotel within walking distance and a few shops. Opry mills mall is close by $7 by UBER each way Overall we had a great stay in this hotel if visiting Nashville again would return here and would certainly recommend.

This hotel was extremely convenient to the Grand Old Opry and to the Gaylord Opryland resort. Access to downtown was easy accessible by thruway. The coffee and breakfast was excellent. There was no stopper for the bathtub as I like to take a bath but the shower was strong. The door on the freezer compartment of the frig was broken.

The hotel is a bit dated. Bed was WAY too soft for my tastes (if this kind of thing matters to you). BUT it was clean and less expensive than many of the nearby hotels. David at the front desk was so helpful - and really funny (should consider a standup career). Gave lots of great advice.

We found this hotel to be a great location for all our activities. We stayed here for one week. It only takes 20 minutes to get downtown from here. It is also only 20 minutes to The Hermitage and 10 minutes to the airport. The hotel is clean and modern. The “suite” area has a pull out sofa bed and a nice desk. The air conditioning was great. The bathroom is very basic. The housekeeping service was good, but the timing each day was very unpredictable. The free breakfast buffet had waffles, yogurt, juices, coffee, cold cereal, scrambled eggs, biscuits and gravy, and either bacon or sausage. Fruit was very scarce. Hours are 6:30-9:30 daily.

We had just completed a long destination wedding weekend in NC with family & friends, and needed a place to relax for a couple nights (and to break up our long drive home). We chose Nashville and had stayed at this location in 2012, so we returned & were very happy we did.

Just because a bathroom had some handrails does not make it a handicap room. When I made this reservation in the spring, I was assured there was a handicap room for us with a walk in shower.. I told the person I was talking to that I HAD to have a walk in shower to get my husband in it (He is an amputee.)d Guess what, I got the one with just hand rails.....I said, you told me you had one with a walking shower. To which the clerk replied I do but it is taken. I said when did this person make their reservation and the clerk would not answer the question. He told me they came YESTERDAY, so they got the room. I said I had been in situations like this before and even I (before my husband was an amputee (he had leg brace on and still could not get over a tub.) and we had to move because the room was spoken for and we could only have one night in it. No big deal, the persons arriving had the right to the room, their reservation was before ours. Now tell me....do you think this was right? I wrote the Best Western Suites and no reply....how does that grab ya? Best Western you have poor staff issues......

We stayed here one night on our way home from Florida. It was a pleasant stay. Rooms are suites, so it had a sofa bed and 2 full beds for sleeping and a microwave and fridge for food storage. It also had a coffee maker. The fire alarm went off when we were there, so everyone woke up....then decided to eat breakfast at the same time, so that was crowded, but the hotel was clean and the staff was polite. It was convenient to the Opry and other attractions. The pool outside looked fine. We didn't use it, but those that did seemed to enjoy it! It served its purpose and I would consider staying here again.

Just spent 4 nights here while in Nashville. I can recommend this hotel only if you have a car while your in town. A good 20 mins. drive from the downtown core, it offers a pool, super friendly service and a free full hot breakfast. Rooms are spacious and the king bed was comfortable. Thumbs down on the free wifi....it was slow and often dropped the signal altogether. Big plus,however, is that it is 5 mins from the Grand ole Opry, a huge Mall, and some great restaurants. Guess you get what you pay for on the outskirts of town.

The room was nice enough, very convenient to nearby shops, Opryland, Opryland Resort (with three big indoor plant atriums), etc. Room was comfortable but sofa was not sleeper sofa that was implied when we booked the room--for three adults. Breakfast was ok--the usual heavy cheap starchy things but there is a Cracker Barrel just down the road and plenty of restaurants at the Opry Mills shopping center just down the road. Room was quiet and had sound proofing on ceiling--very nice not to hear the blaring TV of next door neighbors. Overall a nice stay.

My wife and I were in Nashville for six nights, while I attended a training program. The front desk staff greeted us cheerful, and were unfailingly friendly and courteous throughout our stay. Our room was spacious and clean. I found the bed uncomfortable, but my back was hurting from nine hour days sitting in a chair. My wife had no complaint about the bed and I trust her assessment more than my own. The hot and cold breakfast buffet was delicious and frequently replenished, so items were always fresh. This hotel is ideally located, just minutes from your seat at the Grand Ole Opry, a short drive from the state offices and entertainment venues of downtown Nashville, and with easy access to I-24, I-40, and I-65.

The hotel was a great location but we stayed in room 107 and it smelled of mold and mildew and the tv remote was missing. The front desk seemed to not be concerned about problems due to how busy the hotel was.

First room we were provided, had a musty smell. I talked to the front desk and they took that room off the market and moved us to a new room. The new room was clean and had comfortable beds. The staff was friendly and helpful. I really appreciated William's customer service. He really was a credit to the hotel.

From the moldy smell in the bathroom, dirty housekeeping rag in the clothes drawer to lack of customer service at the front desk and at least 12 cars broken into (windows on high end cars totally smashed out) I will not stay at or recommend this hotel to anyone. The only good thing about our stay was the breakfast attendant Renee who went out of her way each morning to ensure the breakfast area was clean and well stocked with food and the beds were comfortable.

The hotel was very clean, our room was very nice. Breakfast was really good. All employees nice and helpful. Had a bus that took us downtown and brought us back. Saved driving and parking. I highly recommend this hotel to anyone going to Nashville. Lots of things to see and do close by.

Over all the hotel is decent it is nothing fancy. We had the Room with the king bed and it is an extremely large Room which was great. There is an outdoor pool however there are no umbrellas making it very difficult to be outside with this extremely hot weather. The drive to downtown is between 15 to 20 minutes depending on which area you are going to. By the hotel there are a few fast food options and the hotel offers free breakfast.

I stayed here around Thanksgiving for a couple of weeks. I have stayed at other hotels in the Nashville area and this has to be my favorite hands down. I got upgraded to a king suite which was absolutely wonderful and so kind of the front desk staff. Comfy beds, clean bed and rooms, staff were super friendly- even made the time to get to know me!! Breakfast was delicious - yogurts and parfaits, waffles, biscuits and gravy, bacon, eggs, sausage, cereals and oatmeal. The breakfast staff were always quick to replenish and always said good morning. Also there is a shuttle that goes downtown - $10 round trip. Can't beat it. I highly recommend this hotel!!

The hotel was very nice. Breakfast was good and the host was very friendly. Check in and check out was hassle free. The room was nice but there needs to be vents in the bathroom to exhaust some of the steam from showering. Room could use some updating. There was a little mold in the corner of the bathtub and one of the lights didn't work unless you touched it so there must be a short in it. Bed was very comfortable and it was nice having a fridge and microwave in the room. Very close to Opry. Would definitely stay again!

Not my worst hotel stay. But I will not go again. Had to go to desk to set bathtub stopper, could only get 1 the last day. There were dead bugs on the wall, they did come an clean the room again after I asked. I took pictures. Breakfast was just OK. Staff were nice.

The Best Western suites and music Valley is a totally smoke free hotel. Very easy to get to Right off the highway. Rooms are nice and well appointed. Nice breakfast the next morning. It is close proximity to the Gaylord hotel , Opry Mills, and only 4 miles from the Nashville airport.

Great location...Approximately 15 minutes from the airport with shuttle service to and from the airport. Reasonably priced along with complimentary breakfast. Immaculately kept and The Hospitality is second to none. I highly recommend this hotel for your stay in Nashville. Approximately 1 Mile down the road from the Grand Ole Opry and Convention Center. Need to get around Nashville is a breeze, simply Uber your way downtown....Enjoy!!

We loved staying here. They have both airport and downtown shuttles (paid but very reasonable). It makes it very easy to travel aroudn in the city. The room itself was lovely and updated. We loved that it included a fridge as well as a microwave. Lines were updated in the room and it was very clean. The full breakfast in the moring was amazing. The only issue we had was with the airport shuttle on the last day. We had an early flight and were told the night before that we were the only patrons, so we thought we would make the flight with the shuttle. At the last minute, there were others added to the list, which would have cut the time too short, so we had to get a last minute uber. Other than that, would return.

My husband and I hv stayed here 4 times in last year. The front desk staff isn’t the best but the other times were okay. This last trip was horrible. We had someone walk in our room twice during our stay. Complained to front desk- was told that he had never heard of that. Again- why would I make that up!!!!!! Manager checked tapes next morning- and guess what someone just waltzed in our room the night before!!!!!!!!! They comped us one night but I think they should comped the whole stay. I asked them to check the other day it happened and I haven’t heard anything. If you stay here- make sure you lock up your belonging and lock room when you are there!!!! Also, our car window was smashed- along with 5 or 6 other cars. I understand that this isn’t hotel’s fault. But manager never spoke to us about it even after we complained to corporate about it. First words from corporate were- we aren’t liable. How about- we are sorry that happened. On good note- breakfast is good and lady that works breakfast is very sweet.

Front desk staff was excellent. Room rates increased dramatically due to CMA awards week. Room service staff was not good and not friendly.I was very disappointed with the increase for the room rates as these were not the prices we had been quoted at time of booking.

2 cars parked behind me were broken into need to hire night time security, Probably will never stay at this hotel again. It is a shame because it is a nice hotel. If I hear that they have hired security I may reconsider my options.

We stayed in a king suite which was spacious, clean, and comfortable. It contained TV in each room, safe, microwave, sink, Keurig, and refrigerator. Free breakfast was delicious with hot and cold options! Eating area was clean and food was promptly refilled. Staff was friendly and helpful. Hotel located just off of main road a piece and quiet.

After adding shuttle cost to take you to downtown you are better off to pay a bit extra and stay closer to the city. This is about my 8th visit to Nashville and the first time I stayed out side of the downtown area. I would have rather paid extra for the room but be able to get around cheaper. When staying in Nashville I suggest looking for a place that has free shuttle, free parking and free breakfast. Clarion by the stadium is the best option I have found yet. Best Western was very clean and the staff was excellent and the breakfast was pretty good. Only complaint would be shuttle expense.

As We are getting older, we always check out the bed first. This room had a good bed and it was very clean.The room had all the usual things but the shampoo was very good.The breakfast was excellent with a few little extra things on the bar. The price was more than good for the location. Other hotels at this location were much more expensive.

Great hotel with excellent and friendly staff. The hotel was spotlessly clean. Only took seven minutes from calling taxi to arriving at The Grand Old Opry. Plenty of bars and restaurants very close by if you are tired or don't fancy going out for 'night life'.

Stopped in Nashville for 2 nights when travelling across the country. This hotel was fantastic. Rooms are large and airy. Beds are super comfortable. Shower is great with good pressure. There is also a bathtub. Nice thick towels. A fridge and a microwave also standard in the room. Good air conditioning in the room. Check in was superb. The young lady who checked us in was so helpful, even helping us with booking a tour and printing out our tickets. Also, an early check in meant we did not have to leave all our luggage in the hot car while we did a tour, we were able to check in, refresh and unpack before we left again. Was very appreciated. Breakfast was also very good, hot bacon and eggs on the menu as well as the usual toast, cereal etc. plenty of free parking. Also close by to lots of eating places, fuel stops. Cracker Barrel just up the road. (Yum) would definitely recommend this hotel.

First Time in Music City. Stayed here and had a very enjoyable stay. Probably one of the best hotels in the Best Western chain. Beds were extremely comfortable. Clean room and quiet hotel. Excellant breakfast buffet. Located about 1 mile from Opryland and about 9 miles from downtown Nashville. Will definately stay there again. Very nice staff.

This is an awesome place to stay close to everything! Lot of choices at breakfast all hot and fresh every Moring. Big clean rooms and friendly staff. The pool was outside and not available during our stay.

We stayed here for a night during our recent visit to Nashville. Good location and has a pool. But hotel fitout is a bit old and drab. Also there was an old mattress lying out in the hallway the whole time we were there....

Our entire group was very pleased with the accomodations of Best Western Opryland! The staff was very nice and helpful! The breakfast was very delicious and the room were very clean and comfortable! We would recommend this and stay here again when in Nashville.

This motel is very clean, and staff is excellent. Nice breakfast area, well stocked. Desk staff very knowledgeable. Stayed 5 nights, can't wait to go back! Easy access to major routes, great $10 shuttle service

Pros: the rooms were comfy and clean. Ours had a fridge and microwave, which was great for reheating left overs. The area was far enough from downtown to not be too pricey, yet close enough to catch a quick uber and be in the heart of the city within 10-15 mins. A uber was around $20 each way and the hotel offers a shuttle for $10 round trip. Cons: Wish they offered firm pillows. Also, some of the staff were pretty rude. The night time front desk clerk was less than welcoming and seemed bothered when we requested to purchase snacks. We also had our hot water go out and although the situation was addressed, the staff wasn't at all apologetic. It took over an hour for the hot water to be fixed which meant we weren't able to shower or get ready. I understand things happen that are beyond their control but I did expect at least an apology for the inconvenience.

The hotel was centrally located the Gaylord Opryland, the mall, and downtown. They offered a shuttle to these locations for a small, one time fee, for your entire stay. The rooms were large, however, it appeared to be an older facility that is in need of some upgrades or repairs (see pictures). The vending machine only took money. The breakfast eggs, bacon, etc were not good at all. The waffle was bland. The pillows were way too soft and they don't have any firm ones.

Beds were soft yet firm and comfortable. Room was clean, staff was very accommodating, breakfast was very good..always fresh and prepared well, plus the staff was very helpful with setting up shuttles and helping with dinning ideas.

On our arrival oh, Tiffany did an excellent job of efficiently checking Us in answering all of our questions. However, on our floor there was evidently a party that took up more than one room who insisted on hanging out in the hallway and shouting to each other from ends of the hall. Further, at about 8:30 p.m. a vehicle arrived out front just under our window with its music turned up incredibly loud and a strong base thumping away. It was a great deal of talk and loud voices it lasted for well over a half an hour before the vehicle pulled away. To my knowledge nothing was ever said to the party in the vehicle about the noise even though they pulled up to the front office. Unfortunately, at about 1:40 in the morning they returned with the same loud voices and loud music and stayed outside for about an hour. No one approached them to calm them down no law enforcement was called to address the issue no action as far as I could tell was taken to quiet them down. In addition, the other guests on the floor who were shouting at each other continue playing their television loudly and talkin / shouting until after 11 p.m. .

Very nice hotel. The staff is friendly and customer service oriented. The room was large, clean and comfortable. The breakfast buffet was filled with a nice variety of hot and cold food items. The eating area was kept clean by the staff. There is a lot of eating place near this hotel and not far from Opryland. We will stay in this hotel again and recommend it to others.

Room was beautiful and very comfortable. Made it easy to relax after the concert. Had a nice breakfast and enough room for everyone to be able to eat. Would stay again when in town. The young lady at check out was very helpful.

Had a couples weekend in Nashville and this hotel had excellent location next to Opry Mills mall for shopping plus shuttle service to downtown for the hottest clubs in the Midwest!! Best of both worlds! Ok I'm

We stayed here for one night and am very satisfied with our stay. If I had to stay longer, I would have had a problem with the location of our room. Room 522 is right beside the ice machine so you can hear when someone gets ice and whether they are noisy doing so.

We are on a three state journey staying at a Best Western in each state. This location was about 12 miles from Broadway and suited our needs just fine. Customer service was excellent, breakfast was good, and it was very clean.

Rooms were clean, beds comfortable and the adjoining rooms worked well for our group of tourists. Did have an issue with a rude staff member but reported it second staff member was much much nicer and helped us out

The hotel was lovely with a nice, clean room and comfortable bed. The staff was very friendly, and the location is perfect. Right across the road from all the Opry venues, and surrounded by excellent dining choices.

Being a business owner my plans change unexpectedly. This location refused to accommodate my changing schedule and billed me for services not rendered. This franchise owner has cost the corporation the life time value of a customer.

We stayed during the NWTF conference and the hotel was really nice. Clean and staff was friendly. They were very accomidating we came in at a late hour and made it very easy to check in. Very friendly

We enjoyed staying a couple of nights in Nashville Best Western. The front desk clerk was very informative and helpful with the area and letting us know about shuttle service - saving us a big headache from trying to park and get around Nashville. The rooms were nice, clean and beds very comfortable.

This was a nice hotel stay that was close to everything Nashville has to offer. We stayed with family and friends in the same hotel. Slept well, had good breakfast—always a plus with my husband— and sightseeing and conference were close by. Rooms were nice sized,clean and comfortable was reasonable for area.Good motel for mature, conservative customer.

We were not familiar with Nashville, and we happened to choose this particular property where we could spend a couple nights as we explored Nashville. What we really liked about this hotel was that the clerk informed us that there was a Music City Shuttle that would pick us up right at the hotel and take us right in to the heart of the honky tonk area, and would also come back when we called and take us back to the hotel when we got tired. Sarah, our driver, was so knowledgable about the entertainment and the eateries that it made our visit fun and stress-free, The clerks at the BW were helpful. I would stay at this Best Western again if I return. There are many places near this hotel that provide both food and entertainment without the hassle and expense of going into Nashville everyday.

We had a good size room.Bed was pretty comfortable, they are starting to have a slight dip. Might be time to start replacing soon. Breakfast is the same each morning but still good with enough variety to have something different each morning. Staff is friendly and helpful. Good parking. We walked to Grand Ole Opry and felt safe in the area. 30 minute walk. Opryland Resort and Opry Mills Mall are also next to Grand Ole Opry. $10 per person for shuttle to downtown Nashville and back to hotel. We were happy with our stay. Rating 3 1/2

The facilities were very nice and clean. We were very excited to be able to stay in that area in such a nice place. The breakfast was awesome and had a great selection to choose from. We will stay there when we go back to Nashville.

Comfy clean hotel with spacious rooms near Opryland. Excellent breakfast and free wi-fi but not too many other amenities. No restaurant or bar (4 restaurants in easy walking distance), no indoor pool or hot tub. Friendly staff .

Very clean room, nice internet service. the only thing I did not like was the mattress on both sides were concaved, it was worn out, not good to sleep on. The hotel was very clean and safe. good parking.

The rooms are spotless, the beds are so very comfortable. Breakfast is Great!I'm a Best Western Rewards member. This company is winning in my book! I'm am not traveling as much as I used to. But the comfort of knowing that I can relax at any Best Western and get the industry's Best is all the comfort I need!

My wife and I stayed here for a long weekend in Nashville. The hotel is new feeling, clean, the rooms are very large, and the complimentary breakfast buffet is as good as you will find. The staff was also very pleasant. The hotel is a 18-20 minute drive from downtown and basically across the street from Opryland, Opry Mills, and the Grand Ole Opry. We highly recommend this hotel to travelers!

Enjoyed my stayed at Best Western near Opryland. It was close to the places I needed to go to and the staff was helpful with directions and ideas. The internet connection is handy and the breakfast was good and tasty. Hope to be staying here again soon!

We had to wait well over 5 minutes to check out. We had people before us waiting a long time. There was a bell to ring and it was not answered. We had a line of 10 people or so behind us when we left. All else was excellent. They had dairy alternatives for breakfast; my vegan friend was able to find what she needed and the room was clean with comfortable beds.

We came to town for a short trip to go to a show. The hotel is clean and the rooms were good size. I was very ill when we arrived and it was so early but the desk person was able to find us a room and put us in so I could lay down. Breakfast was a nice plus. Pastries, eggs, toast and sausage with some other small things. It is very close to many restaurants for lunch and dinner. Right off the highway so getting places is easy. I'd stay here again for sure

Just another hotel, overpriced, noisy rooms. just get people in and out and make money. Uncomfortable bed and pillows. Construction storage in front of hotel. Entrance to lobby dirty. Had to wait on room to be cleaned.

Ok I'll cut right to the chase. Beds were broken down. Our king size bed was badly worn. It was down hill. My husband and I had decided we were going to sleep with our heads at the foot because it was so sloping. The room was not clean. Very dusty and old looking for such a new motel. We too had prepaid and could not get our money back. However we did not stay the night. I accidently fell and broke my shoulder and after a trip to Skyland ER, we packed up and returned home. We had not even used the room. Just unloaded our luggage and quickly went shopping where I accidently fell. They did refund the next night, but I really thought when I returned from the ER, good PR would have been to credited me for another night to return or give me a refund. Even our other attractions returned our money because of the accident.

room was clean and beds were good. Slept well with no disturbance and got up next day rested. would stay there again anytime. staff was friendly and helpful.Went to see opryland lights and was very satisfied. We had no problem finding the hotel and very quick to be checked in by a good staff.

The hotel is well run, the staff were all very friendly and helpful. It's in a good location to get to Opry Mills while avoiding some of the traffic on the main road. Shuttle service to downtown Nashville is convenient and affordable.

Good hotel well run good location for opryland and good transport to downtown. What makes this hotel great is 1 good breakfast 2 very helpful and knowledgeable staff who are super friendly.rooms are spacious with fridge and good coffee maker. Local restaurants and bars all within walking distance. Airport to hotel transfers really good well done all at this excellent hotel.

Friendly staff. Nice breakfast. Clean room. Ideal location to visit Opry Land at a more affordable room rate. Able to take a Lyft or Uber for less than $20 to Broadway. We first were given a room where someone had been smoking and no questions asked staff moved us to a new room and made sure they we were happy. Thanks Chasity.

for the 3rd year our family stayed at the best western Opryland, Great service , good price for room, close to town and mall. Had adjoining room for family, very friendly staff and service great. A wonderful breakfast. fresh, hot and tasty. will stay again for sure

Very nice and clean!! Easy access to Oprayland and area attractions. Staff was friendly. I have stayed at several hotels around Oprayland and this one is the best by far for price and convenience. We will be back in the future.

Clean, comfy bed, the basics. Bathroom vanity has a scratched and worn look on the front. No meal options at the snack shop, snacks only. Bend machine for common beverages including Yoohoo! Lighting could be improved around mirrors, especially at tall mirror in bedroom. Housekeeping is great! shuttle service to downtown Nashville (Bridgestone Arena area) is very reasonable and typically 1/2 hr total one way. Would stay again!

My wife and I really enjoyed our brief stay at the hotel near opryland in nashville. the food was very delicious and the room very large. The service was very accomodating by the staff. The hotel was very clean and layout very well for the guest staying there.

The hotel generally was nicely appointed and the breakfast was good for the standard breakfast fare. My rating is lower because we were put in a room next to the elevator shaft and the noise kept me awake for some time. My son and I shared a room, (in Nashville for a football game). He is an assistant manager in a large HVAC firm and notice immediately that the smoke detectors in the room were in defect mode. One was covered with plastic and the other did not have a battery. We alerted the front desk but aside from giving us a battery for the one without they just said that they would report it the next day. :-(

This was our first hotel in our road trip and also our first time in USA From UK Lovely hotel short walk from Opry Land. Caught the bus shuttle downtown both nights which is great fun. Staff during the day at hotel were lovely and friendly - the night staff during our stay were more standoffish however this didn't impact on our overall experience Room was huge and by far the most comfortable bed we have slept in since being here- we would use this hotel again

We were pleased with our stay. Room was clean, bed and pillows were comfortable. Breakfast offered a variety. Breakfast area was roomy and clean. All of the staff was friendly and professional. The shuttle available to downtown was a plus. Very convenient way to get around for a nominal fee. Good location. Close to Grand Ole Opry and restaurants.

Great Place nice and Clean and you can park your car and take a bus down town ya. never had to wait on the Bus. Best Western A1 . My Husband says its the best one you service bacon . Great Breakfast could not ask for anything nicer. 5*****

We spent 2 nights here at the Best Western. As a rewards member I always try to stay at at BW. This hotel was perfect for us. Right off the freeway and close to Opryland Resort, Opyrland and shopping. We scheduled for the shuttle that is $10 to take us downtown to Broadway and pick us up afterwards. A good deal. The next day did a shuttle through Gray Line and they picked us up at the hotel too. The accommodations were great. The site was extremely clean inside and out. The hotel staff very considerate and helpful. The breakfast was the best I have had at BW's. Our room was nice and roomy. Beds comfy and everything clean. A great stay!

Although we had all done some research on what to do while visiting Nashville, getting around was our most challenging task. The hotel offered a shuttle service from/to the airport for $15 round trip, billed to our room. The front desk clerks helped us by recommending Ubers over taxi's, places to eat that wouldn't break the bank and other tips. The management is to be commended on hiring such a great team of people to be the "face" of Best Western! And our rooms (we were 3 cousins with our own rooms) were VERY comfy, and the staff accommodated us by putting us in adjoining rooms so we could wander between rooms, almost like having a suite!

This hotel was in a way out location from downtown central Nashville, but does have free parking. However there were facilities to eat, drink and shop in close proximity. Opryland does house an extensive shopping mall and the legendary Grand Old Opry which is well worth a night out. The hotel to downtown Nashville (Broadway) is approximately 10 miles away, 15 minutes to 20 minutes in a taxi. The hotel suite was spacious clean and had a massive bed which was very comfortable. The bathroom was clean and spacious with an excellent powerful shower. However the air-conditioning was noisy. Breakfast is limited but sufficient. Free coffee and tea are always available night and day in the reception area.

Enjoyed our 4 night stay at this hotel! Staff was welcoming and helpful, especially Jennifer. We arrived one day early for our reservation and were able to check in early plus we could stay in the same room and not have to move into a different room. The room was spacious and clean. Beds and pillows were comfortable. The breakfast had many things to choose from. They do offer a shuttle with a fee for downtown Nashville but we didn't use this. We used a service called Grayline that had an office close by to book a hop on, hop off trolley which gave us a ride downtown for two consecutive days. We also booked some tours through this company and this worked well for us. This hotel is great, staff is wonderful and we would definitely stay here again.

Stayed here for four nights September 2018. Room was very spacious with good seating and work area, very comfortable bed and adequate storage. Bathroom was good size and shower was effective once we worked out how to make it go! Excellent breakfasts in clean and comfortable dining area. It was helpful to be able to get hot water for tea any time of day or night. Excellent location for going to The Grand Ole Opry, but quite a distance from downtown Nashville so needs some planning if you don't hire a car. A ten-minute walk took us to Opry Mills Village where we could pick up a No 34 bus (limited frequency) which took 30-45 minutes but cost only $1.70 ($.85 for a senior) with day tickets available at $3.25/$2.00. For getting to Grand Ole Opry we booked the hotel-recommended service from Monarch Transporters at $10.00 per person for go and return, and this was a BIG MISTAKE. For a 7.00 pm start at the Opry we were advised to be in the lobby at 5.20 for a pick-up at 5.30. While waiting we asked hotel staff to check and expedite the pick-up, but to no avail. The bus arrived at 6.10 and meandered its way to various hotels, picking up more passengers with standing room only. We phoned the hotel to ask them to arrange an extra bus for the return. We did make it to the Opry, but only just, and we missed the whole build-up to the excellent show - Monarch's failure to perform left us stressed and disappointed at what should have been the highlight of our visit to Nashville. We recommend that Best Western make alternative arrangements for local transport, and we did make our views known to the hotel when we checked out. But do stay at this hotel - it was a good place to be for us.

Location excellent, shuttle service only available til 8 pm, taxi cabs would not take us to, or from, Grand Ole Opry or other short trips that were close to hotel. We were forced to either walk or use Uber or Lyft (if you had app and not be charged roaming fees if you are from outside US). Also, we were not pleased with the alien arrivals(insects) during our stay. We reported it, they said the would contact pest control but, we told them we didn't want to remain in room if it was to be fumigated while we were staying there. There have been reports of allergic reaction, and even death, of guests not informed of recent fumigation. They did not offer any other solution, or discount our billing.

We stayed 3 nights at this hotel and would definitely stay there again. The front desk staff were very helpful. We were celebrating our anniversary while staying here and they upgraded our room. We were happy to stay outside of the downtown Nashville area but were able to conveniently visit downtown via the shuttle service. The daily breakfast that was included was good. There are also many restaurants close by. It is about a 2.5 kilometre walk to the Grand Ole Opry, the shuttle will also take you there.

We had 4 suites for 10 days 5/9/18 - 15/9/18. The suites were comfortable, with two queen size beds. There was a fridge and microwave and a seating area. There were plenty of towels in the bathroom which were changed on a daily basis. The hotel shuttle collected us from the airport for a one off $15 pp but you had use of the shuttle to specific locations throughout your stay and of course back to the airport. The shuttle runs on the hour and can be booked at reception. It only runs to 20:00 though. There is an alternative shuttle which picks up at the hotel and takes you downtown for a $10 return fee. This will bring you back from your drop off point in the early hours. Breakfast is standard fayre but enough to set you up for the day. A special mention for the staff who were most accommodating at all times. The hotel is within 5 minutes walking distance of bars and restaurants. A further 20 minutes walk takes you to a large mall at Opry Mills home of the Grand Old Opry. Would certainly stay here again.

The property is very well kept. We were greeted as we walked in. Great staff from check in to checkout. They have a downtown shuttle $10.00 roundtrip. Everyone went above and beyond their call of duty. You will be highly recommended. Thanks BestWestern for everything

If you love a firm mattress, this is the hotel for you. I had no problems with the cleanliness, the staff was friendly, and they have the good, soft, super absorbent towels. Unfortunately, I do not enjoy a firm mattress, and I wound up tossing and turning all night trying to get comfortable until I just put the pillows under my back and was able to get a little sleep. So just be aware of your mattress preferences, choose accordingly.

This is an elegant and good hotel - as one can expect it from BEST WESTERN. It has a very good standard. The rooms are spacious and well equiped. The breakfast was really good. I've been in this hotel several times. The only point I have to criticize: In former years, there was a free hotel shuttle service to the events of the Grand Ole Opry. This year, an extern shuttle service took over and charged 10 dollars per nose. I think such a good hotel should consider it's own shuttle service for the guests who usually come because of the Grand Ole Opry. Otherwise, it is a wonderful hotel, and I definitely will stay there again.

This hotel is in a very convenient location considering we planned to go to the Grand Ole Opry. Though it was a little tricky to get to, (exit 11 off the Briley Parkway, then double back parallel to the parkway), it was convenient to many eateries, Opry Mills Mall, gas, liquor and only a 15 minute drive to downtown. We loved our suite: our requests were considered - a room close to the elevator, and something bigger than those usual decorator pillows. Not a single convenience was missed, from a comfortable bed to separate sitting and eating areas, even a whirlpool tub. Of course, we had a fridge and microwave that we have come to expect, and a large in-room safe. Towels were plentiful and toiletries were of good quality. A nice addition was the lighted magnifying mirror. Most importantly, the room was very clean. If there was a downside, it was that the Wi-Fi was slow and sketchy. The outdoor pool was lovely, warm and clean... and not crowded... with towels available just inside the door, across from the fitness room. A nice depth too ...3-5 feet. We thought the breakfast was great: scrambled eggs (cooked perfectly), sausage, sausage gravy, biscuits, waffles, yogurt and the other breads, sweets and fruit. Staff kept everything tidy and replenished without hovering. We were especially pleased with the customer service at this hotel. It began with the lady I spoke to on the phone for reservations - so respectful and accommodating. She obviously was not unique to the facility, as the staff was excellent when we arrived from check-in to check-out (Jenn). Not everyone wore a nametag, but from my receipt I can see J.G., Mark and William were on staff. This hotel is a winner, and we would definitely stay again.

we just needed a hotel for a few nights. this hotel had what we were looking for. clean, nice, friendly, good breakfast. the price was right too. booked online with a little apprehension but was pleasantly surprised. i would stay here again for sure.

The room was large and beds were very comfortable, i loved the pillows. The breakfast was excellent, eggs and meat, biscuits and gravy, waffles, plus your standard continental stuff. The front desk staff was super friendly! The pool was great (it's the only picture I took, sorry). The location is a little hidden, it may take you a few wrong turns to find it. I had a great time and would definitely stay again. It's closer to the Opry and mall than the "near Opryland" would have you believe.

This motel is located just off the interstate. We were in town for a week. Trips were made downtown and to Franklin. We found our sightseeing spots were easily accessible by car or their bus line. The breakfast is basic and what I would expect. The staff was very polite and helpful. A crew was there putting up new wallpaper and this did not cause any problems. We did not use the pool but it looked clean and in good order. We will consider staying here on our next trip.

Very friendly staff. Impressed with the level of customer service. Would be happy to stay at this hotel again for vacation. Wish the pool opened a little earlier, but that isn't a deal breaker. Super convenient to Opry.

We had to stay here one night as Opryland Resort couldn't fit us in for the one night extra to our tour. At the time of booking we didn't realise that the CMA were on but subsequently realised that the exorbitant room rate we paid was because of this. Breakfast was included and was OK but on paper plates with plastic cutlery - not really acceptable. Unlike other reviewers we found the front desk staff very helpful.

This is our go to place to stay when we're around Nashville. It's out of the way just enough to make it peaceful. With Logan's Steakhouse right across the road, and close access to Opry Mills, it's ideal! We stay 3-5 times year at least.

I stayed here with my husband on a recent trip to Nashville This hotel is located close to a lot of Nashville places and about a $30 Uber ride to Broadway. There are some restaurants nearby, overall it's a busy location. As some of the other reviews have indicated, the front desk staff is not overly warm and helpful, however, everyone else I interacted with was great. The breakfast room staff was specifically awesome. Our room was spacious and clean, very comfortable. A nice inclusion with the room was a microwave and refrigerator. We had everything we needed for our stay. If you're looking to be in the action of downtown Nashville, stay elsewhere, but we found this to be a great location.

We called to find out what time our room would be ready. We were told 1 so we bought a case of peaches at the farmers market since we would be checking in soon and we didn't want to leave them in the car. We got there at 1:30 and the girl at the desk said our room wasn't ready and to give them about a half hour so we went to Cooter's garage and then to the bar next door to have a drink. So we got back to hotel about 2:45. We were told that our room STILL wasn't ready and they needed about another 20 minutes.Really?! So this time we sat down in the lobby. About 15 minutes went by and then we met Terri! She asked us why we were sitting there we explained what happened and then 5 minutes later we had our room. She told us that she told the front desk that if you told someone something they should make it happen and not tell them to keep coming back. While we finished checking in the guy at the counter didn't even ask if I wanted my bonus points or my snack. Since we're platinum members trying to get to the next level our points are important to us. At check out the same guy said the points were automatically added when I had to ask about them. The room was nice. We ate breakfast and saw Terri who actually was working the breakfast area. She asked how our night was. She was so pleasant. If not for her who knows how long we would been sitting there. During check in there was a guy sitting there at 1:30 who was also sitting there at 3. He had been waiting since 11 that morning for a room. C'mon BW, what's going on here?

Stayed here for 10 days during our recent trip to Nashville. Staff friendly, breakfast adequate and room clean - no complaints from any member of our group. The hotel is close to the Opryland complex for shopping, General Jackson and the Grand Ole Opry. There are also some bars within walking distance for dinner and live music, we usually ended up at the Nashville Palace for a nightcap before returning to the hotel.

Arrived at the hotel having travelled from Chattanooga. Arrived around 2pm so a bit earlier than check in but decided to go in to see if the rooms were ready. I was greeted by a female member of staff who gave the impression that she didn't want to be there. She told me that one of the two rooms was ready so we could have that one. She checked me in and pointed to the lift. That was it, the only information we were given. We took all our bags to the one room as she had said to come back in an hour for the other room. We wanted to get some water so dropped our things and went out again to find a convenience store. The room was very warm when we entered. The A/C was on and we turned it right down to try and cool the room down. The view from our room was a building site but to be fair, we weren't there for the view. The room had a microwave, fridge, lounge area with sofa bed, coffee table, desk, chair, chest of drawers, large TV, safe, telephone (free for local calls), large bathroom and large bed. When we came back the receptionist confirmed the other room was ready. I asked about the breakfast and she pointed out where breakfast was served. I also asked about the laundry. She confirmed it was $3 each for the washer and dryer and that they always had quarters if we needed them. We went back to our room which was still just as hot as when we arrived. My husband called down to reception and asked if someone could come and have a look at the A/C unit as the room was really hot. He had the same unfriendly receptionist on the phone. She said she would send someone to look. After an hour of waiting I went to reception where the receptionist was on the phone and another male member of staff was sat. I said we had called an hour ago and he looked really surprised. He came straight away to the room and checked the A/C unit and said it wasn't working properly. He left and returned with another guy five minutes later with a trolley and new A/C unit which they fitted straight away. Perfect - this one blew out cold air and cooled the room quickly, These two guys were the best in the hotel. Very friendly and chatty, unlike our first encounter with reception. Bed was really comfortably and shower worked really well. Bathroom was large and spacious and well equipped. We caught the hotel shuttle to downtown, which you have to book, which the receptionist hadn't told us the day before but luckily the morning receptionist got us on the next shuttle. It was packed by the time it got downtown as it collects from several hotels. It is a $10 return trip and collects you from where they drop you off. Its about a 20 minute journey. Breakfast was complimentary but a bit limited. There was cold oatmeal, scrambled egg, either sausage or bacon (a choice of one each day), biscuits and gravy. There were some cold cereals, toast, tiny muffins and pastries. There were a couple of waffle makers as well. The breakfast was a bit the same everyday so we went out a couple of times to Bob Evans around the corner and had a good breakfast at a very reasonable price. There is no bar or restaurant at the hotel. Parking is free of charge. When we came to do our laundry we asked at reception for some quarters to be told that they didn't have any (despite having been assured at the start of the week that they always had them for the washers and dryers) and that I would have to wait until the following morning when the safe was opened. I explained we were checking out the following morning and was told my only option was to go to the hotel across the road ask them if they had any! Thankfully the members of staff at that hotel were very accommodating and gave me the quarters I needed. The room was serviced every day to an acceptable standard. Furniture in the room was very dark which made the room feel dark and dingy. It was a bit old fashioned but served its purpose. We were on the fifth floor and one of the lifts was out of service for our entire stay which made getting up and down a bit challenging especially with people checking in and out with lots of luggage. The hotel served a purpose but I wouldn't stay again or recommend it. The reception staff could certainly do with some customer service training as first impressions really do count and they were all miserable and not at all helpful. You got the impression you were an inconvenience for asking them questions.

Hotel is very clean and all the staff very friendly. Nice breakfast area and great continental breakfast. A shuttle is available to Grand Ole Opry for $10/person. Lot of good restaurants available close by, some within waling distance. Overall, a great hotel for the price.

Checking in was super easy, staff very friendly! Everyone in Nashville was friendly, even the guests! Hotel room was very clean and big (2 dbl beds). Very comfy— only thing was the mirror in the bathroom hanging off the wall, was a nice touch if you could have used it. They have a shuttle to pick you up and take you downtown for $20 round trip. 15-20 min ride... lots of food options in the area. Would def recommend.

I would recommend this hotel. It was clean and all staff were professional, helpful, and friendly. Our room was well stocked. they will arrange a shuttle services to take you downtown Nashville. The hotel is close to the Grand Ole Opry and other activities.

My recent trip to Nashville included a stay at the Best Western Suites near Opryland. The accommodations were clean and comfortable. The morning breakfast each day included a variety of choices and plentiful. The location is within minutes of many area attractions and easy access on/off the freeway system.

The hotel is a great location. When I stayed on April 15 there was ants in my bed. At 11:00 at night I had to change rooms with no help from the people in the front desk. He went out to smoke. The next day when I spoke to the manger she said since I had booked with expedia she could do nothing for me but gave me their number. When I returned home and called expedia the hotel denied the ant problem but said I did change my room at 11:00pm. I wrote to the CEO of Best Western 3 weeks ago and he has still not replied. Too bad the breakfast is great, The location is great but the ants are a bumper

not as nice as our last stay and room was more expensive and some items not in proper working order, It would be nice if they had some area around the pool with shade, like umbrellas as would have like to sit outside and enjoy the warm weather but not bake in the sun.

Stayed here just for one night on a pass through in Nashville. Everything was clean, new and the staff was friendly. It isn't pet friendly but I would definitely recommend this location and would stay here again.

Very nice hotel - and appears to have been recently updated. We stayed in a lovely King Suite and it had a nice roomy sitting area. This hotel is a stop for several Nashville shuttles; Grand Ole Opry, Downtown, etc. The hotel staff are knowledgeable about the shuttles and they are a great value and time saver! Love the Opry shuttle - only $10 and they take you right there and are waiting for you when the show is over! Parking at the Opry is a big hassle so this is a great benefit for staying here!

The hotel was very conveniently located, close to the Opryland Convention Center. I really liked the convenience of the shuttle service ($10 round trip) to Music Row in the evenings. Breakfast was decent though I would have liked more fresh fruit options and other healthier choices.

Shuttle service was great from/to the airport as well as to the Opryland hotel. I stayed here because the conference hotel was sold out. It was a great alternative with the convenience of the shuttle. Free Breakfast was good. Walking distance to several restaurants.

Was surprise how quiet and comfortable this hotel is even thou it is located near opry mills with all the traffic. Staff was wonderful, and helpful. Rooms confortable and clean. Breakfast had a variety of hot and cold foods.

How can this hotel only rate 2 and a half stars?? Certainly the location isn't in downtown Nashville but the shuttle that runs throughout the day helps with that and it doesn't have the huge price tag of the downtown area. There are plenty of decent restaurants within walking distance. The bed was very comfortable, the room was spacious with a sofa as well and it was very quiet for a good sleep. The shower was great, we had coffee and tea facilities in our room, good wifi and a reasonable breakfast....all this made for a great stay and good value too.

The location of this hotel is amazing! :) The staff was very welcoming from the moment we walked in. Our room was spacious and very comfortable. Everything was well maintained and very clean. When traveling to Nashville, I will definitely keep this place in mind! Amazing find!

I made an online reservation and booked everything ok. Then I realized that I made the reservation for the wrong night. I called customer service and was told that the reservation could not be cancelled because it was booked under a 'special rate'. I was not even technically cancelling, I wanted to rebook. Nope, was told it can not be done. I can rebook, but will be charged for both bookings. Not good customer service!!

We just returned home from four nights at the Best Western Near Opryland. Here are the many positives . . . the room was excellent - large, comfortable, with a good bathroom and shower. If you're going to the Opry or nearby sights, the location is excellent. The breakfast is pretty good - the usual waffle makers, with scrambled eggs (are they real or powdered?), breakfast meats, and good coffee, There is a decent exercise room - though could they please extend their wifi coverage there? Is that too much to ask? My biggest beef, as a guy who likes to read the newspaper with breakfast, is that there are NO newspapers. None. When we stayed at the Best Western in Music Row, they had the usual USA Today PLUS the local paper (which is what I prefer). Here, there are none. Did I mention NONE? In my experience, this is unheard of for a hotel in this price range. Come on, people, fix this!!

We found our room to be adequate and clean. The desk and housekeeping staff were very friendly and helpful. The breakfast was less than desired. The food was not of great quality and ran out very fast. The room amenities could have been better for the price we paid.

When we arrived the outside of the building looked really nice. When we approached the front desk there was no one to greet us. We pressed the button. Three people appeared from some where. The woman who checked us in wasn't very welcoming. We got to our room on the 1st floor, was very nice. Got a good night sleep. The breakfast area was very nice with a very good selection. As we were packing up to check out. I did notice a thick layer of dust on the head boards of the beds. Had the man who checked us out had asked about our stay, I would have told him about it. He didn't ask. I would still recommend this hotel anyway.

Check in was prompt, polite & friendly. Room was spacious and very clean. Breakfast had a variety of hot and cold dishes. Great little roadhouse (Logans) just across the road that served great meals too. Would definitely stay again if i was to go back to Nashville (which i hope too)

For $150 per night we expected a lot more. The attached photo is indicative of the condition of the room. Damaged light sockets are a serious hazard and it appeared that a table was put in front of them to block them. The beds were reasonably comfortable. The room was mostly clean but overly cared for. There are many other choices and we will not return.

My husband and I traveled from London, Ontario CANADA to visit Nashville and we stayed here for the week. Our room was wonderful and having a fridge, microwave, and Keurig were helpful. The front desk was friendly and helpful. Twice we took the shuttle (offered through the hotel from an outside company) which is $10 per person for a round trip to downtown. Monica and her husband run the business and she's just lovely and helpful. They will pick you up at the hotel on the hour and the half hour. She will pick you up on Commerce St. between 3rd and 4th street on the hour until 2am. We rarely had the breakfast that was offered only because we wanted to try the fantastic breakfasts offered at places downtown such as Biscuit Love, Another Broken Egg, Pancake Pantry, Milk & Honey. We would stay here again.

Here to see the grand ole Opry and visit Memphis. Loved the free parking so we could site see and availability of shuttle to downtown so we didn't have to use Uber or taxi after exploring the honky tonks. Rooms are dated and dark as is the lobby. While the parking lot was full, we rarely saw other guests. Everyone including the front desk seemed half asleep most of the time.

The staff was friendly and professional. The rooms were clean and well-maintained. Free breakfast is always a big plus. And it was good! The location was perfect and fit into my travel plans very well. Thank you!

I stayed at this hotel during a convention located at the Grand Ole Opry Hotel. This hotel is pretty decent but a bit dated. The rooms are pretty good-sized with a love sofa, desk, refrigerator, microwave, and Keurig coffee maker. I I would have given this hotel 4 stars, but my room wasn't cleaned very well before my arrival. The phone an alarm clock or unplugged and there was bottle caps left in the room. The bathroom could have been cleaned better as well. My TV signal kept dropping out during my entire stay of 3 days which became quite annoying. The bed was ok with a very thin comforter. The hotel, rooms and the surrounding area outside were very quiet. The temperature was quite cold during my stay and the rooms AC and heater work like a champ to keep me warm. The hotel offers a hot continental breakfast which includes scrambled eggs, bacon, waffles, bread, biscuits and gravy, muffins and pastries, various fruits, cereal, and juices. The location is located near a mall and quite a few good restaurants. Parking is free and the entire staff was very friendly. If you're on a budget this is a pretty decent hotel for the price.

Definitely not the best place I've ever stayed, but was close to Opry (less than a mile) and other attractions. Room had some stains on ceiling and another guest's car was vandalized while we were there, which was concerning. I'm not too picky about my hotels, but I'd probably pick another place and pay a few bucks more. Close to restaurants and nice sized mall.

Located quite close to the Grand Ole Opry. Room quite lage and spacious with all basic amenities. Clean. Staff quite friendly. Breakfast was good and adequate, Buffet style. Large and safe parking area available. Free parking. Good Wifi. Quite a lot of place to have a meal close by.

This was a very nice stay. We stayed one night so for tge price it was a good deal. It was quiet and clean. Located close to the grand ole opry and the wax museum so perfect for us. Free parking and inside elevator made us feel safe too.

We stayed here for 2 nights and were quite impressed with the hotel. Our room had a king bed (which was comfortable). There was a separate sitting area with a couch , coffee table, desk and a safe. The heat/ac unit was a bit loud even on low fan. The breakfast here was excellent. Lots to choose from and lots of tables. If you stay here check out Caney Fork restaurant. It has a unique menu and reasonable prices. It is not part of a chain.

We were very impressed with our room. It was very spacious, clean, the beds were comfy and the water pressure in the shower was most impressive! It also had a frig, microwave, coffee maker, hair dryer, and iron. I also liked the sitting area with couch and the computer desk (perfect for a makeup applying area for the ladies). The location is less than 10 minutes from Opryland Mills Mall and the Grand Ol Opry and you don't need to get back on the interstate!

The important things in the room were up to date... Carpet, beds, shower fixtures were all good. Bathroom ceiling looked patched, wall corners could use paint... Just some small details like that made the room feel not 5 star worthy. A $10 Best Western coupon was a cause of most of the frustration with staff. No one seemed to know how to apply it nor did they follow through with an email or call as promised when they did figure it out. Night desk guy went in the back room to yell repeatedly before coming back out composed to talk to me about a to go breakfast bag?!? I can't say I would stay there again if I needed a hotel in the area, it was decent for the price but I would probably look for something else if I could find it.

We chose to stay here the night we went to a show at The Grand Ole Opry! It was perfect, breakfast was very good and our room was nice! Great price, clean, comfortable, great location I would absolutely stay here again.

. We have stayed there twice now visiting Nashville from Australia and we have found this place to be great value for money. The other advantage is its location, it's very close to the Grand Ol Oprey and offered a shuttle bus service to the heart of Nasvilles nightlife for a small fee. We had a car but opted for this so we didn't have to find a park in Nashville and also wanted to enjoy some bars .

We stayed at the Best Western Opryland on New Year's Eve and attended the Jimmy Buffett Concert. The hotel was clean, breakfast was the usual hotel food. We took a shuttle downtown and found the hotel close to restaurants and loved Opryland Mills. I would definitely recommend this hotel,

Thye location allowed us easy access to the Opryland Convention Center and BW supplied a shuttle to and from the convention center from 8-8. The staff went above and beyond to help us and even drove us to dinner one night. A big shout out to Chastiy at the front desk! She was very friendly and easy to talk to and always had recommendations. Hey Chastiy, I got the jacket at Dress Barn! We also used the bus service to downtown which is $10/pp for round trip. Great deal. The breakfast was good, especailly loved the yogurt and toppings. We never had any issues with the wifi and the housekeeping staff were always friendly. The beds were comfortable and never heard any outside noises. We would stay here again when in the Nashville area.

Internet is a priority for me- so after booking this location for four nights and checking in- I hopped on line and the internet was spotty. I had a meeting to get to so went on and came back that evening- and the internet was even slower. I was there for a weekend into the first of the week convention- the next morning was a Saturday- I called the front desk to ask for a room switch to get better internet- she said it was a hotel wide problem and that the wifi provider was not being helpful. She promised she would call them again and check with her manager- she called back and said she had made both calls. Saturday night- the internet was non existent- I had to use my hotspot on my phone to do work. Sunday morning- as I left for my meetings- I talked to the front desk and informed them I would have to leave if they could not get the internet working- told them I could give them to mid afternoon- they said ok Sunday Afternoon- I get back to the room and there is NO internet- the guy at the front desk was RUDE and said he could print me NO bill- would not allow him to print it til after midnight- I told him I was leaving and he said I would be charged for three of the four nights- promised him i would protest the credit card charge if that was the case- said internet was not part of the charge for any room- it did not matter. I check in to a Holiday Inn Express with exceptional INTERNET- spent two nights there and go home I get home- Best Western has charged me for all four nights. Moral of the- STAY AWAY from this substandard Best Western!

The Desk Clerk at check in was very friendly and helpful. Directed us to a wonderful restaurant, John A's and gave us some tips on parking for the Grand Ole Opry and downtown. Hotel was close to restaurants, attractions and downtown. Room was comfortable, beds nice and a good breakfast.

This hotel was a clean, convenient place to stay here Opryland. The beds were comfortable and the shower had great water pressure. However, the internet was very poor, the bathroom ceiling had some mold and the service staff are not the friendliest. The advertised shuttle is not the most convenient as it only operations on the hour and you have to pay $15 for it. It also stops operating at 8PM and does not run downtown.

We paid almost $400 For one night, 2 rooms. Our daughter woke up with bugs in her bed. I pulled the mattress back and a bug ran across the back of the mattress. When we lifted the mattress up there were what they called lady bugs and said they couldn't kill the lady bugs because they are the state bug. The bug that ran behind the mattress was definitely NOT a lady bug. Despite what the bugs were, the hotel did nothing to compensate. There was no manager on duty either. We come to music valley very frequently and will NEVER stay here again!

We stayed here for 3 nights. Super clean hotel. Friendly staff. Room was a good size, especially with 3 adults. Great breakfast with lots of selections. Very reasonably priced. In room safe and free WiFi. Hotel was in a great location. Super close to Opryland and Opry Mills. Would definitely stay here again and would highly recommend!

We were very pleased with this hotel. Very clean and comfortable. Nice location, a five minute drive from Opryland and the Opry Mills Mall. Just a short drive from downtown Nashville. The breakfast was exceptional. Great selection and presentation. Hot and fresh and delicious.

Place was clean, not crowded....but what really annoyed me was the lack of customer service at front desk. We checked in near 4 hoping to get a shuttle ride within an hours to Opryland about 3 minutes away! We were told the last shuttle left at 4. We asked if the driver could wait a few minutes....we were told he couldn't do that...but no one was waiting for a ride and all we needed to do was run upstairs and drop off Bags. Then we were told it was $15 per person for duration of stay! I said well that's crazy as you don't run after 4? Anyway we took Uber back n forth and to airport in AM for less than $20! The problem I have was they weren't flexible and I stay on a regular basis at Best Westerns. There are plenty of hotels a stones throw away. I would recommend finding one that caters to their customers!

The hotel was very clean and the room was big and fresh unlike some hotel rooms that when you open the door hits you with a stale odor. The sheets and towels were bright white and not a dingy color. The bed was very soft and overall the room was a great valve.

No water due to busted pipe and when I asked for a bottle of water at front desk for my wife to take medicine I was told to purchase one out of the vending machine. REALLY!!! Room also was not made up on first night there.

Excellent hotel. Staff was polite and helpful. Room was clean, well equipped with refig, coffee maker, and sink. Beds were firm and room had a couch and desk with outlets to charge phones. Room was very quiet at night for sleeping. The breakfast was included and offered everything from eggs to pancakes, pastries and more. This was a great value.

With friends, we stayed in Nashville while visiting the Opryland Christmas program. We had very nice stay, rooms were clean, breakfast very nice, it would have been nicer to have a more helpful pleasant person at front desk. The location of the hotel was close to Opryland and several restaurant choices. We would select this hotel again when in the area.

Staff were superb, room was freshly decorated, bed comfortable, great breakfast . I would definitely recommend this hotel.shuttle bus to downtown $10 per person round trip , bus runs on the hour. Till 2am.

We were sick when we got there but stayed in for one day and had lots of room to spread out use the whirl pool and that help too. Was close to outside door, ice machine, breakfast and lobby which worked out great. Got the rest we needed to go have fun on the last days we were there.

We called the hotel direct to reserve 2 nights. Upon arrival the desk attendant couldn't find our name. I gave her the confirmation number and she said our reservation was for next month....really. We were able to get a room. I have to say the room could use a good cleaning mildew in the tub corners??.... it also would be helpful to get rid of all the ladybugs. At last count we had found 4. We stay at Best Western hotels frequently and this place does not live up to their good name. Wouldn't stay here again.

We returned to this hotel to visit Nashville, after having stopped for a one-nighter during a recent vacation. Although we missed not having a pool or hot tub, the room was super, the breakfast was great, and the Music City Shuttle couldn't have been more convenient for trips downtown.

Nice, clean facility comfortable beds and pillows, decent breakfast menu. close to restaurants, shopping, music and Grand Ole Opry. Music venues close by to hear good old Country from some great talent, Drivable distance to Mammoth Caves.

Great location. The rooms were clean and spacious rooms. Add in a friendly helpful staff and what more can you ask for? Having a 12p checkout made the morning very relaxing and we didn't feel rushed which was an extra bonus.

The friendly staff, clean spacious room with an economical price makes this a great place to stay. The breakfast staff makes breakfast a pleasure. The location could not be better. Very quiet and nice.

Cold showers--Broken Vehicle Windows--No Care of Compassion or Time of Day from Hotel Manager or Employees!!!!! Horrific Experience!!! No Hot Water to take a shower! The running water tastes like hose water!!! The Manager or Front Desk Clerks basically didn't even respond about all of the issues when I spoke to them about them. There were 5 other vehicles with shattered windows. Horrific part of town, dont stay here!!!! Management does not care. If you stay, enjoy that freezing cold shower.

This was a very nice hotel. The rooms are a nice size. The bed was really comfortable, room was really clean, internet worked great, breakfast was good...what more do I need All in all...a great experience...

Spent the week here while at convention in Nashville. Hotel is only a 20 minute walk to the Convention center at the Gaylord. Had a daily shuttle which brought us over or I walked when warm enough. Rooms are renovated and service was excellent.. Little problem with remote but staff were prompt in finding either a battery or new remote to fix.

THis hotel has airport shuttle which is $15 return trip,also. Shuttle to downtown Nashville runs every hour up till 2 am in the morning , cost $10 return,either taxi ride to oprey Mills shopping mall, this mall is huge and takes about 2 hours to do the circle, all sorts of upmarket stores to the cheaper ones,restaurants and theatre IMAX and children's activities,, Madame Tussaud's, we walked from the hotel which took around45 minutes, The front staff especially Stephen was very helpful , tea and coffee 24 hours in the lobby , rooms are comfortable and have enough facilities , microwave, great hair dryer, tea and coffee machine, fridge, safe

Had a very wonderful stay with the Best Western near Opryland Nashville. Clean, quiet, great breakfast, very nice facility. Would def stay again. Front desk was very kind and friendly. Great location to all events.

Very nice hotel and conveniently located near the Opry and the General Jackson. Easy access to freeways for travel to downtown. We used Uber and shuttle transportation to downtown venues. We would stay there again.

The hotel staff were very efficient and friendly especially the young lady who worked the breakfast area. The breakfast was adequate and clean area. The price was a bit more than we expected at 225 dollars but we had no problems.

Hotel was clean, comfortable, and staff was accommodating. The hotel provides a paid service shuttle which was very convenient to go downtown. Restaurants in walking distance. Very satisfied with our stay.

Absolutely faultless. Ambience of a brand new hotel. Air con was quietest on trip. Opening window, and resultant availability of fresh air was wonderful! Beds supportive and comfy, sheets and bedding as good as any. Rooms extremely quiet, best on trip. Neibouring rooms were rarely audible. Good sized fridge freezer! Spacious room, even had a lounge and writing table. Bathroom was spacious, hot water was instant. Great to see a sink with the kitchenette rather than having to use bathroom to rinse cups etc.. Breakfast exceeded expectations. Overall ambience and interior decoration was of a luxury hotel!

We stayed 2 nights to make plans for a future family reunion. Our room was quiet, clean and comfortable. Location was convenient to Opryland, restaurants, and other attractions. Although we did not have breakfast at the hotel, the area was attractive and clean.

From our arrival on the 18th of October until our departure on the 21st, the staff at this Best Western made us feel welcome. The breakfast area was kept clean and stocked as soon as anything ran out. Any time we stopped or passed the front desk we were asked if we had everything we needed. Our rooms were straightened each day, beds remade and bathrooms cleaned. The shuttle which was available upon request, took you downtown and back for $10.00 and we also learned that if while in the shuttle you re-booked on the same day for another round trip, it was only an additional $5.00 with a pickup up til 2:00 a.m. These drivers were fantastic too.

Our stay was October 10 - 17th. The staff was very pleasant and professional and I would likely stay there again .Room very nice with fridge, microwave and coffee machine There is Tea coffee machine in the lobby. Breakfast was very good with a nice variety. The proximity to the Grande Ole Opry & the mall was great. We took the shuttle 3 times downtown at a cost of $10/person return trip. Great service & value, highly recommend.

I was only in the hotel in the evenings but since I was there for business. However, the internet access was good and not slow for my work access. The staff was very pleasant and professional and I would likely stay there again over a much higher priced hotel where the conference was held.

This was a great stay. the staff was very friendly and helpful the breakfast staff was very efficient. We will be contacting Best Western for our next stay that will be for 10 days for another event. I will be booking a group of 10 to15 rooms and I'm sure everyone will be happy with the accommodation.

Great time! Clean. Good Breakfast! TV Remote was tricky to use. Batteries maybe low. Great location. Friendly staff! Would love to go again in the near future. The pool looked great! Close to restaurants and attractions.

We stayed at this hotel for 6 nights. We were a group of 10 and had 5 room, that were fairly clean It would have been better if there were fridges in the rooms but there wasn't. We had asked to all be on the same floor but 2 rooms were on 1 and 3 were on another. Turned out okay. Had trouble with internet but that was solved the second day had to call someone and walk through the process. Breakfast area was clean and food was great restocked promptly. I left a photo by accident and had a message waiting when I got home, called Terry and she is sending it to me at her expense, needles to say that is above and beyond. I will be sending her the money. Thanks Terry.

Our experience with with hotel was nothing but EXCEPTIONAL. I escorted a large group to Nashville, all my guests raved about this property. Really how could we go wrong? Wonderful Location (close to all things Opry) - Great Price - Quiet and safe neighbourhood - Close to local restaurants and honky tonks - Large, clean and modern rooms - Fabulous Staff - Free Parking - Free WIFI - Free Deluxe B.fast. We'll definitely be back!!!

We needed a hotel close to the Opryland Resort for one night. This Best Western was across the freeway, priced perfectly, comfortable and provided a free breakfast! After travelling across country from Canada, it was exactly what we needed!

Best Western Suites near Opryland, Nashville, TN is an excellent motel, clean rooms, excellent breakfast, convenient location to Grand Ole Opry, other attractions, shuttle bus handy to catch, restaurants nearby excellent. great place to stay!!

We were staying one night to see Cavalia and wanted to stay close to the venue. Read the reviews and this was one of the more reasonably priced hotels with a good rating. It lived up to my expectations. We booked a suite and it was very spacious. Complete with microwave, refrigerator and couch/hide-a-bed. Room was clean, staff was courteous and the breakfast was very nice and the staff were remarkably efficient and friendly. The bed was comfortable and the room was quiet. I would definitely stay here again.

We've been to Nashville a couple of times and decided to try to save some money and try a hotel that didn't break the bank. This is not such an easy task in Nashville especially if you want to stay down town or at the Opry. The Best Western is conveniently located and offered good sized rooms that were clean and well equipped The water pressure was very good, comfortable beds and the continental breakfast had a variety of options. Overall a good options for rooms under the normal gouging prices of the area.

Attended a conference at Opryland, and was pleasantly surprised by this property. New, clean rooms, nicely appointed. Multiple pillow types as per high end rooms. Friendly staff. Note: Most of the restaurants nearby were closed up like a drum at 10:30pm. There was an option for pizza in the room, and a Waffle House not far away open 24 hours...:)

could have picked a wide range of hotels in the area but have always stayed in BW. Don't want to complain about check in as it was pleasant. Thought hotel was over priced but that is set by how much can be charged as have been in the travel industry for many years.

Very clean, comfortable beds, lots of parking. Rooms are spacious. Great hotel to stay at while visiting the Grand ole opry - only a couple minute drive or a 20-30 min walk. Breakfast was ok, not a huge variety.

The Best Western is very convenient to Opryland. Our room was fine, although it could use more light. It's not so convenient for hitting the honky tonks on Broadway, but the Music City Shuttle meets that need.

The hotel is close to the Grand old Opry and the large opryland mall.The hotel offers a shuttle service thru a private contractor to downtown Nashville for $10.00 return/person. The staff at the hotel are friendly and eager to be of assistance. Breakfasts are good with a good mix.

My wife and I stayed for three nights while visiting Nashville. The place is near to the Grand Old Oprey (park for free on the Mall car park) and downtown is only 20 minutes by shuttle bus. Take the bus! It costs ten dollars for a round trip and saves driving in city traffic and then having to find somewhere to park). The hotel rooms are comfortable and well equipped, there is a laundry and a swimming pool. The staff are friendly, helpful and accommodating. My only niggle was the breakfast which had a VERY limited choice, awful orange juice and very limited seating. C'mon guys - lots of people judge a hotel by it's breakfast and this is the one area you need to rethink your policy!

My wife and I went here for our anniversary and we were very disappointed with this hotel. The beds were hard not very comfortable. The sink in the bathroom was clogged and leaking on the floor. They had adequate parking. The breakfast was okay but, just average. The staff were nice and polite. Probably would not stay here again cause for $250.00 a night, We expected a lot better.

We found all hotels are high priced in Nashville. We found this to be the best value close to the Grand Ole Opry. 5 story hotel, very clean and modern, every aspect was top notch. Secure area, very spacious room. Only 5 minutes from the Opry and plenty of restaurants nearby.

We stayed here on vacation. Great location to all the attractions! Good breakfast! Rooms were clean. The staff was friendly and courteous. Shuttle available, just let the front desk know. Really enjoyed our stay.

Stayed here for 7 nights last week , stayed in this area before so knew of the its convenience to attractions and great downtown shuttle service, hotel was very nice with large clean rooms also very comfy beds and pillows , breakfast was very good too and plenty of choice with great tasting coffee would definitely stay here again and recommend to others

The rooms were clean, maybe needed a little updating, but clean. While not modern, they did provide all the things you might need: microwave, fridge, mini coffee pot, ironing board, and hair dryer. The staff were all outstanding. Greeted, assisted, thanked, just all around pleasant people! Location was nice. Close to the Palace (Nashville must see bar/a historic beer drinking, music playing original) the Mall, The Grand Ol Opry, and shuttles for everywhere

The room was nice, I was there on business so the desk was a plus. Room was clean and employees were very nice and helpfull. Huricane Irma brought rain so I didnt experience the amenities. Lots of good eating places within walking distance. Overall it was a delightful experience and I would definately stay there again.

In Nashville for the eclipse and to soak up some country music. Chose this because it was close to the Grand Ole Opry and it got an extra few precious seconds of eclipse over downtown. The room was large, comfortable and clean. Really good size TV, refrigerator, microwave, free wifi and pod coffee machine made it very comfortable. Pool was a good size and seemed well maintained. AC was probably a bit loud and in the extreme heat conditions had some trouble maintaining the, to be fair, very low temperatures we were asking of it in the daytime. Staff are very helpful and friendly. Several food outlets within a short distance. Grand Ole Opry, Opry Mills mall, Gaylord resort atrium (make sure you park in the Opry Mills carpark and walk over instead of paying for parking at the resort which can run to $29) and a large movie complex including an imax make it entertaining. There is a shuttle to downtown for $10 return which allows you to avoid traffic, parking fees and drink driving when visiting the venues which runs until 1:30am. Definately would stay here again.

This hotel is very convenient to the Grand Ole Opry and Opryland Mills mall. Its also very easy to get to both the Hermitage and all the attractions in downtown Nashville. The price was right. The breakfast was good and free. The staff was friendly. I'd definitely stay there the next time we're in Nashville.

Nice and peaceful location within a short distant to Opryland and the many restuarants and shopping mall and the Grand Ole. Room very nice with fridge,microwave,coffee machine. Tea coffee machine in the lobby. Breakfast was very good with a nice variety. Great staff and very friendly and helpful. A Shuttle to Downtown Costs $10 return and is very good .

Having read reviews of near-by hotels I wasn't expecting much, but the Best Western was a nice sized room, clean, comfortable, quiet, not at all worn or tired - perfect for my purposes, and a reasonable price too. A reasonable range of channels on TV, decent wi-fi, and a good choice of hot and cold breakfast items. Don't overlook this hotel!

Nice rooms great breakfast including b&g eggs hot oatmeal pastries yogurts waffle make even a pancake maker breakfast attendant was always helpful and cheerful front desk attendants were pleasant and helpful to accommodate our needs. Great place to stay

The Best Western is just a short distance from Opry Mills and the Grand Ole Opry. They offer a shuttle service which will take you into downtown Nashville or across to the Grand Ole Opry for $10.00 per person round trip- which is a great service! The hotel is tastefully decorated. The beds are comfy, water is hot. Breakfast is the average- eggs, sausage, biscuits, gravy, toast, bagels, danish, yogurt, fruit, cereal. Closes promptly at 9:30- so get there before that. They offer in room coffee- but no de-caf in the rooms- only in the lobby. It is a total pain-in-the-butt ( and discriminatory)to have to get dressed and go down to the lobby to get your cup of coffee! Also, housekeeping tends to monopolize the elevators going up and down with their carts at the same time guests are going for breakfast and checking out. One would think that housekeeping could get set up the night before- so as to avoid tying up elevators at this time. A bit pricy for what we got!

Nice friendly staff. Room was clean and comfortable. Breakfast was very good. The bed was comfortable. Very convenient to the Opry and mall. Shuttles run all over town. I would highly recommend. I plan to visit again.

Besides the great room, comfy beds & pillows, and delicious breakfasts, we have NEVER been treated so well. Kudos to all staff, especially those who picked us up each evening from our convention site at a moment's notice.

What a disappointment! Stayed there recently...got the King Suite with whirlpool tub. Couldn't wait to get to the room from the airport and just relax before going out...had a very different vision of the room in my mind. Walked into the lobby...not terrible, but staff did not seem to know what they were doing or care much. Then we went to our room. Walked in expecting to see a bright beautiful room and wow, it was dark, small and crowded with all mismatched furniture that was really uncomfortable; the couch was some old fashioned thing that had a curved back without cushions, you couldn't sit on it and be comfortable...your back never touched the back of couch and it was impossible to sit there. So we sat on a couple of hard wooden chairs from the little entrance area. There was a counter set up like a little bar which had two chairs faced toward the wall, nothing to see there...really bland and well, laughable really. The whole kitchenette/living room was mismatched and dark and made you want to leave the hotel. None of the colors matched; it was as if they got a bunch of cheap stuff on sale, including the carpet and paint and just threw it all in there. We couldn't change hotels because it was the solar eclipse time and we couldn't find another place. The bedroom with the whirlpool tub and the bathroom were fine but nothing could make up for the living area...for the price we paid we were pretty disappointed. It was clean at least and close to Opryland and a place we could catch a shuttle downtown. Would not ever stay there again.

The hotel is across from Opryland and right near Opryland Mills mall. The room was large and clean. It had fridge, microwave and coffee makings. Friendly front desk staff. Full breakfast with waffles, pancakes, scrambled eggs and fruit plus more. It's about 15 minutes from downtown and easy to get around from.

This hotel is very conveniently located to the Opry and Opry Mills. It has been recently updated inside and out. A stay here is exactly what you want from a mid range hotel... clean, safe, comfy bed and pillows, free parking and easy access to venues. We weren't able to get a room here on the return leg of our trip, opting for an Inn a stones throw away right next to the gokart track, a mistake we won't make again. A couple of minor possible improvements, the area off the lobby where the elevators are, is too dimly lit, it's hard to see the elevator button and for some reason the shuttle van is constantly parked in front of the hotel blocking one of the luggage unloading lanes. We would and have recommended this hotel to family and would stay here again.

Nice hotel in the heart of Opryland. Fantastic welcome from the staff when we arrived and they continued to be very welcoming and helpful whenever we came in contact with them. We used the shuttle service to downtown which was great, very central drop off and pick up points and arrived and left on time. Good breakfast with lots of hot and cold options, plentiful coffee and juice. Although we only stayed 1 night, this hotel seemed to be in a good area and location for visiting in and around Nashville.

Spacious modern rooms. Good breakfast. Well placed for mall. Several restaurants nearby. Hotel runs a return shuttle downtown until 1.30am for 10$ each. We used this on both nights. Takes about 15mins in to town. Good pool area. Great hotel.

Broken air unit, thin walls, flat pillows, staff not willing to help. Breakfast ended too early. Staff not friendly or helpful. TV remote would not work half of the time. Shuttle service was hard to get to. Other people staying in the hotel were loud. No vent in bathroom.

We had a spacious, comfortable room with a desk, settee, kitchen bench (microwave and coffee machine). There was a large safe in the room. In the lobby there was a self-service coffee and cold drinks facility (free!). There was also a snack-vending machine. The view was over a construction site ... however we weren't there to spend time in our room admiring a view!! Unfortunately, the hotel pool was closed. It's a handy location, close to restaurants. We'd recommend trying Logan's roadhouse - an extraordinary place featuring buckets of peanuts on the tables and peanut shells al over the floor!!

Stayed at this hotel as part of a visit to Tennessee. The location was perfect for driving into the city of Nashville, also great for exploring other nearby cities. The pool is great (although we've used better - bigger & with hot tubs). Laundry facilities were good (stayed here during US road trip, and needed to wash a load of clothes). The room was clean and standard Best Western fare. Breakfast was "help yourself" Waffles, toast, oatmeal, cereal, coffee, juice etc.

My friend and I stayed one night, wanted to pay 1/2 each upon check-in, and leave a card on file as is typical anyway. Attendant wouldn't let us pay and said we had to pay when we left. (First of all, I have never had anyone refuse to take my money.) Next morning when we wanted to check out around 6:15, NO employee to be found at front desk nor anywhere around office area. What sounded like two phones, were ringing OFF the hook. Other people had been waiting in line and told us they were giving up. We looked nearby in the breakfast area - no employee. Phones still ringing. A few more people came up to check out. They gave up and left. We couldn't leave because we were each paying half and needed an attendant to take our money. Phones still ringing. Finally after about 20-25 minutes we left to go to eat breakfast, and then came back. Then there were two front desk employees on duty. They told us the desk/office employee that we would have been looking for was on kitchen duty. Now let me pose this question...what if the at least one of the phones that was ringing was someone in a guest room who was having an emergency? Or What if someone had walked in off the street and thought hey, this would be a great place to do something bad? What if there had been a fire, someone fell, someone had come to the desk who was sick and needed immediate attention? The management decision to have a front desk person also do kitchen duty is a bad one. There was at least one charter bus full of people who had stayed overnight. A person on kitchen duty feeding breakfast to a large number of people cannot leave the kitchen and if they do, it will be for serving the food, etc. It will NOT be for checking on the desk--not realistic. This is a very dangerous situation and I know it's done to save the hotel money, but in the long run it may COST the hotel a lot. Safety First! I will not stay there again. Bad, bad management decision.

Breakfast is Awesome. Variety is substantial. Includes Pancakes, Eggs, Sausage, Real Orange juice and great coffee. Owner/Manager is great to staff and guests. Location is fantastic. Near to everything important. Shuttle to downtown is more than reasonable(I wouldn't take a bus or my own car). Great drivers. Really enjoyed our stay!

This hotel went out of their way to ensure that all guests during the solar eclipse had the best possible experience. They arranged for the exterior lighting to remain off during the eclipse, instead of automatically turning on due to the darkness. They also purchased eclipse glasses for use by guests (and staff) who did not already have their own. I appreciated the fact that they also wanted their staff to have the opportunity to view this unique event. While this was a unique event, their attention to the enjoyment of their guests shows that they would be equally attentive to guest needs for other events.

I found this hotel to be very comfortable and updated. The front desk was EXTREMELY accommodating and answered every question we had. They even called us a cab and suggested other methods of transportation to the Opry. There is a shuttle to the airport for a small fee, and the hotel contracts another company for bus rides downtown. This service was great and extremely affordable (I think $10 for a two-way ride plus tip). The hotel rate was less than others nearby and much less than other parts of town, and we found it perfect for our needs. Will stay again!

This is the place to stay. We got there late looking for a room, & the desk clerk was very nice. It was on the 5th floor, but we managed with a cart. elevator close for my daughter who can't walk far without it hurting her feet. Very clean. Reasonable price for the the room. It was very nice. Quiet. Only problem it had was the bathroom door, it almost hits the toilet, hard to click it shut.

Recently spent 2 nights at this hotel in August 2017. Room was very nice & clean and, despite being busy, the place was quiet at night. We got good night's sleep both nights. The free breakfast was great - bacon, eggs, sausage, pancakes, waffles, cereals, fruit....Well there was plenty to chose from and the eggs weren't those rubbery boiled eggs you sometimes get. They were light fluffy scrambled eggs and very good! Would recommend.

Steve at the front desk was very friendly,helpful and made me feel very welcome .He made my stay feel more personal. Great place to stay and I would stay there again for sure. The hotel was very clean and located in a great spot close to many things to do I love Tommy's shuttle and how the hotel staff would call if you needed a pick up.

On two occasions I have visited the Nashville area with friends. On both occasions we stayed on the Best Western and were pleasantly surprised at the convenient location, ability to use the shuttle services to get downtown, continental breakfast, and friendly staff.

Hotel was convenient and staff was gracious. Steve and Candice went out of their way to provide assistance Including setting up shittle service at a more reasonable cost. I would recommend this hotel to anyone staying in the Nashville area

My wife and I have stayed here multiple times. The BWS Near Opryland is a very reasonable priced hotel close to the Grand Ole Opry, General Jackson Showboat and Opry Mills Mall. It's about a 15 minute easy drive to downtown Nashville. We enjoyed celebrating our 44th wedding anniversary here. The room we had for our 4 night stay was more than adequate. Very clean ! There was a shuttle to downtown but I prefer driving. We had no problem getting to the Bridgestone Arena" Tim McGraw/Faith Hill Concert" and Broadway. Breakfast was pretty typical but good. All staff I encountered was friendly and eager to be helpful. We shall return!

We chose to stay at The Best Western near Opryland so we could be close to Nashville without breaking our budget. We managed to get a pretty decent price and for the size of the room, I was happy. We had a king size bed that had a couch and sitting area next to it. I love rooms like this, because it felt more like being in a suite instead of a closed in hotel room. Everything in our room worked fine, although no fan in the bathroom seems like either an oversight or a way to cut costs on the end of the hotel. I've run into this at other hotels as well, and have yet to figure out why they don't do it. I missed the breakfast, so can't comment on that. I found the check-in person at night and morning to be somewhat...there. Not overly friendly or down and out miserable, but not especially warm and friendly with the greetings either. I enjoy someone who can take a second and laugh at a joke or give a friendly smile. I found none of that with anyone who was working that day. I didn't need them for anything besides checking in or out, which I'm glad about. The pool was beautiful - sparkling and clear and they had some nice, comfy furniture to relax in poolside. They do offer a service to go to downtown Nashville. It cost $10 a person and was well worth it. Music City Shuttle picked us up and they were awesome! Very friendly and outgoing, knew exactly where to go and what was up on the main strip and was really professional and easy going. I can't recommend them enough. If you do head down to Nashville during the night there's lots of entertainment going on everywhere. It's like a mini Vegas/New York all in one little space. Lots of walking and loved to be able to sit on an open air patio and eat while watching everyone walk by. Overall, it was a nice stay. We had room 200 which was across from the ice machine and next to the stairs which made it nice to bring things up and down to the car without having to go through the front desk area. It was a quiet location and nice for the night.

I was really surprised that we had 2 double beds in our room. The room was small and clean but not really nice. I would say that the general theme of the place is "run down". One of the elevators was not working while we were there. There were workmen in the lobby both mornings we were there. It was just shabby. The positive is that the breakfast is pretty good and the place is clean. Despite being small, the beds are decent. Some of the staff is nice but some are not that helpful. All in all I would not recommend this hotel nor stay there again.

Great value. Quick walk to restaurant. Newly updated interior and clean. The staff was helpful and friendly. Free breakfast was good except for the eggs. We had a car, but we also easily walked to McDonalds and Gaylord Opryland to meet other family and friends.

Nice, clean hotel with very friendly staff. It's about a 10-15 min drive to the downtown area however shuttle service every hour all day makes it very easy to experience Broadway in downtown Nashville and then stay away in a quieter area. Only issue that may arise is if in town for a large event (concert, sporting event, etc..) that shuttle service may be a bit slower and wait times occur, however this is expected during busy events like this.

I found this to be a good hotel, The room was clean, the staff helpful and friendly. It was close to Opryland and several restaurants. We had to shuttle into Nashville but that could not have been easier. We just told the person at the front desk that we needed a shuttle and it would pick us up at the hotel lobby and returned us there when we wanted to return. I would recommend this hotel.

Anniversary weekend with my Husband was very nice. The room was modern, clean and comfortable. It was nice that there was a shuttle to go to downtown Nashville. Staff was friendly. Breakfast was as good as any other complementary breakfast I've had at other hotels.

We visited Nashville to attend the Grand Ole Opry and see a little of country music history. The hotel staff made it enjoyable by helping schedule transportation to the events that interested us. The hotel was very clean and the complimentary breakfast was very good except the coffee. It tasted like instant coffee and real coffee would have improved the breakfast experience greatly.

Best Western Suites near Opryland. We chose this hotel for the location near Opryland.  Little did we realize that using Google Maps for navigation we would  not be able to find the hotel.  Once we did manage to stumble across the hotel which is set back from the road behind new construction things got better.  The check in process was easy, and the clerk helpful.  Then the next disappointment hit, one of the two elevators was not working, so things were a bit slow getting to a 4th floor room.  The room was nice, the beds comfortable, the room clean and quiet. One can take a Monarch Transport shuttle bus to the Opry, pick up was at 5:30pm for the 7pm show. Shuttle cost is $10 (round trip). Very convenient, well worth the $10 per person cost. Morning disappointment was when I wanted breakfast. Both elevators were out of service, there was a sign on the elevator doors saying to use the stairs at the end of the hall. At least it was a walk down and not up with luggage. The breakfast itself was very good. Scrambled eggs, sausages, oatmeal, pancakes, waffles, cereal, juice, coffee, etc. Better than most hotel "free" breakfasts.

I attended a conference at the Opryland Hotel but couldn't justify paying the Opryland Hotel prices. Best Western was a much better value plus they offered a shuttle service to and from the Opryland Hotel so it worked out well. It saved me a a couple hundred dollars on hotel expenses.

Enjoyed our stay. The employee working the breakfast area was fantastic. She went out of her way to make sure it was enjoyable. On the other hand the front desk staff seemed cold and unfriendly. They seemed too busy on the computer or phone to interact with guests.

First time at this hotel, very friendly staff they were very helpful moving us from our first room which had some water damage and somewhat dirty ( ceiling ) and walls, second room clean. I'm worried about the drinking glasses in the bathroom. Seemed just wiped out and not replaced after each guest, stains. Now on the the the breakfast area, it was small and not even average compared to most other chains. The eggs were chopped into small bits, the biscuits and gravy cold and tasteless, the yogurt was an off brand with a very odd taste. The coffee was so weak. This may be free but nothing to make me want to sit down and eat this. We went off site for breakfast instead. And finally they have two elevators which only one worked the entire 4 days we were there, sometimes we could wait at least 5 minutes at times. I would like to mention that the hallways need vacuumed and not done while we stayed here. I can't say I wouldn't stay here again based on price, but I'd rather stay at a hotel based on past trips to Nashville.

We really enjoyed our first visit to Nashville. Very clean hotel with helpful and polite staff. Only thing I would change is the $10 shuttle fee to downtown, but all hotels in the area charge this fee.

Stayed for two nights as part of a road trip from Charlotte Airport to Milwaukee. Plenty of free parking. Staff friendly. Good size room clean and tidy. Fridge and microwave, dedicated USB charging ports, comfy bed. Good size flat screen TV with approx. 30 channels some not working, some just rubbish reception and a few in HD… another useless generic remote! Wi-Fi waste of space. Very slow with intermittent connection. Apparently this was due to the hotel being full! Then why not update the system to cope if this is a known problem? Bathroom clean and tidy. Good size counter top, excellent lighting, plenty of hot water with good pressure and a really useful magnifying mirror! Breakfast room reasonable size with a reasonable selection. Good location especially for the Grand Ole OPry (totally recommended). Two restaurants within walking distance. Overall a good hotel. One of the better Best Westerns (and there has been some dire ones!) we have stayed in to-date but with a few shortcomings that could easily be rectified. Did not use pool, etc.

This Best Western is an excellent place to stay. The staff was very polite and friendly, the hotel was very clean and the location was very close to the Gaylord Opryland Resort. I would definitely recommend staying here.

The a/c didn't work well. I spent one night sweating profusely. The rest of the hotel was fine. The staff was hit or miss with their kindness. Stephen was especially nice. Others were kind of snotty. The pool area was nice. My friends were able to swim for a time and had fun.

We stayed at the Best Western Opryland for 3 nights and it was a wonderful choice. Loved the downtown shuttle so we didn't have to fight traffic and parking. The proximity to Opryland and the Grand Ole Opry was such a convenience! The breakfast options were plentiful and the cleanliness of the hotel was good. I would definitely recommend this hotel to anyone who is visiting Nashville. We felt very safe and comfortable here.

This hotel is a great value and the front desk is helpful with arranging shuttles, tours, and making recommendations. The only downside is the breakfast. The scrambled eggs are not very good. A few more options, like hard boiled eggs would be good, or even peanut butter to go with the toast or waffles.

We recently stayed here and could not believe how big and modern the rooms were. It is located reasonably close to the Grand Old Opry which is why we chose it, we even walked back from there after the show we saw last night, even though it is a bit of a walk. The hotel offers free breakfast and parking which is nice, the Wifi is okay and our room had the best beds we have slept in a hotel for a long time. We would thoroughly recommend this hotel.

The man who checked me in was very helpful. However, during the audit (night) shift, I had to personally ask to be moved myself, as the problems I experienced were not being addressed by the audit worker. The breakfast was not the best the first day, with watered down juice. But the second morning the juice was great and the items were being restocked better than the first breakfast experience.

Typical American chain hotel. Good size rooms. Breakfast good quality. Staff very polite and helpful. Shuttle ($10 pp return) to Nashville runs every hour from 9.30 a.m. Hotel is 2nd pickup point, so always a seat free. Gets pretty crowded further you go on. Drops (and pick up from) near the Ryman Auditorium (well worth a visit) and less than a 10 minute walk to the main strip. Country Music Hall of Fame about another 10. If you are going to the Grand Ole Opry (a must really, we had a great nights entertainment, even though there was no real "name" on the bill), and you have car, dont bother with shuttle bus, (still $10 pp) as it is less than a 5 minute drive away. The GOP shares a very large car park with the Opry Shopping Mall and there is plenty of space. Easy to get out at end of show, less than 15 minute), even though there were a few thousand cars. Eating and drinking is about more difficult. You need to "shop" around. A good bar serving good food (sorry, cant remember name) is only a very short walk from hotel. Nearest places after that are a good 10-15 minute walk away.

Overall good hotel. Needing more frequent deep cleans. Staff were very knowledgeable of the area and resources. Staff were very kind excep night staff didn't smile and greet you as you entered but overall good place. Nice hot breakfast.

We took a 3 day trip to Nashville and this was a great stay for the trip. It was close to Opry, and had shuttle services for downtown. The room was clean, the staff was helpful on places to see in the city.

Took my niece out for a Nashville weekend trip. Hotel was very nice and clean. We arrived very early in the morning and wanted to downtown. They told me I could leave my car in the parking lot and we took the shuttle downtown. It cost $20 for two of us and worth every penny. We also went to Opry and used the shuttle again. Breakfast was good and will for sure visit again when back in the area.

Spent 3 nights at the Best Western Opryland while we explored the city. Very nice hotel. Housekeeping were great in bringing new towels daily and making the bed daily as well. Very quiet rooms...you didn't hear much outside noise from other rooms or the hallways!

On July 3, 2017 a staff member went into my room after I had checked in and had put the DO NOT DISTURB sign on the door. When I talked with the manager on duty, she insinuated that I was lying but when the TV isn't facing in the direction that you left it then someone else was in there while I was gone. Thank goodness I didn't leave valuables in there when I went out for a bit to eat.

Hotel is clean and reasonable priced for the area. Close drive to Opryland and Opry Mills. If you have opry tickets take the shuttle to the opry for $10 pp definitely worth it. Nice pool. Hotel has vending machine and washer/dryer. The staff at the front desk are friendly and knowledgeable. However, get to the buffet breakfast early or the food will be gone. One particular worker seemed overwhelmed by the breakfast crowd and would not fill the pancake machine even though there was still a 1/2 left to the end of breakfast (don't know how long it was empty before i got there and asked), but she had time to listen to her music in her ear and dance around.

Stayed in a King Suite. Nice size room, Very clean and beds and pillows were comfortable. Good location and convenient shuttle to downtown. Appreciated that they offer a special rate for Military Veterans. We enjoyed our stay very much.

We stayed here 2 years ago for a photography show at Opryland. At that time it was having renovations and had the briefest of breakfast hours. Construction is now done, and the breakfast area is fully finished. We wandered in to see it and the business center(Windows 7 on the computer monitors). We chose to have breakfast at the Bob Evans down the street both mornings. Our room was right across from the elevator and was remarkably quiet and insulated. Keurig style coffee pot mini bar sink, microwave, fridge. Only laundry room we saw was a single washer and single dryer on the first floor down near the pool end of the building. We'll consider staying again, depending on our trip route.

After realizing our room was over booked, the manager threaten to evict us by force if we did not accept and pay for an upgrade. The upgrade included a moldy and drain blocked shower at no additional charge

Hotel was very nice and extremely clean. All of the staff from desk operators, housekeepers, to breakfast women were extremely welcoming, courtious, and had the guenuine southern hospitality that's hard to find. My wife was really pleased with how clean the room, bed, hot tub, and bathroom were. No bar noise at night, no loud guest and very comfortable feel after dark walking out to vehicle in parking lot. Overall great experience. Will stay here every time we are in Nashville.

Less than 10 minutes away from Opry Mills and Grand Ole Opry. Very quiet for location and is conveniently located near many places to eat. Items for a hot breakfast are provided along with your typical continental breakfast. Would recommend to anyone traveling and doesn't want to stay downtown.

We thoroughly enjoyed our stay at the Best Western hotel in Opreyland. All the staff were very friendly. Clean, quiet facility with lovely beds and spacious rooms. Conveniently located close to the insterstate. Will definitely recommend to friends and family.

The hotel was very clean. The night person the morning I was checking out was very friendly. I did not find out until the last day there was a free shuttle to attend the CMA Festival. It would have been nice if staff had told me instead of an Uber driver.

My first trip to Nashville was a very good experience largely because of the excellent service of the staff and the amenities offered at this motel. The staff was very knowledgeable and helpful. The shuttle services to downtown and to Opryland were great.

Stayed here a couple nights over Memorial Weekend. The staff was very friendly, check-in was quick and easy and the room was clean and quiet (our room faced away from the highway). The breakfast was typical hotel breakfast food but it was very good. They kept the breakfast area very clean throughout the morning rush. Very close to the Grand Ole Opry. We were impressed.....we'll stay here again.

staff was very friendly .Lobby was very nice and clean .Decor was excellent. Room was specious and very clean .Bed was very comfortable .we slept good there was no noise around us.Breakfast was awesome had lots of varieties .we will definitely stay at this hotel in future and recommend to our friends.

Get the best western rewards and earn their points. all of the bet westerns I have stayed in have been great and there seems to always be a best western wherever I travel to. It is definitely worth the stay.

Hadn't stayed at a Best Western before because I had assumed they were a lower quality of hotel but I was pleasantly surprised by the Opryland Nashville, TN location. Great location to visit Opryland. Room was very spacious and comfortable for my daughter and I. Bed was very comfortable and shower head and water pressure great. Desk chair was even extremely comfortable! Housekeeping staff was very quiet in the morning unlike other hotels we have stayed at where they make noise to try to get guests up and out sooner to clean the rooms. Front desk staff helpful and friendly. Too tired to get up to try the breakfast- maybe next visit. Great room rate for these nice accommodations ! I became a Best Western member to get the great room rate. Very satisfied and will stay again.

Enjoyed our stay at the Best Western Opryland Hotel in Nashville, TN It is very close to the highway system (only 15-20 minutes from downtown Nashville) and within walking distance of many restaurants and shopping areas. The breakfast provides a variety of hot and cold foods, and it is a wonderful way to start the day.

It was great time we had during our stay at Best Western. This place is very close to Opryland and other musical events. They also have provided Indian Breakfast (As special treat) during our stay while attending family Wedding. Overall Very GOOD Experience !!!

Booked this hotel using points and were so excited to stay as it was reviewed much better than a hotel we stayed at downtown and BW are usually very nice. Hotel signage was not great and when Uber dropped us off, we weren't even really sure we were in the right place...The lobby was surprisingly small and uninviting. I found each encounter (3 of them) with the front desk uncomfortable, like I was bothering them by checking in and out of the hotel. The room was very nice- bed was huge and comfortable, bathroom very grand. The wifi did not work AT ALL in this hotel and that was very disappointing for us as we were traveling internationally and using data was very expensive- thankfully we really only needed it to get a car to the Opry and the airport. If you were there for business or needed it to book tickets, tours, or Google map something, you would be totally out of luck. Breakfast was a good spread and a nice touch. Especially loved the biscuits! At checkout we were given a bill despite having booked using points well over 8 months ago. When I told the agent she really had no idea what to do with that information and attempted to call someone on her cell phone for assistance. When she didn't get an answer she told us we were free to go... Overall the room was nice but the service, internet and location were really lacking. We probably would not stay here again--would have been better off to uber back and forth between downtown and the Opry.

We stayed at the Best Western Opryland and had a very good experience. Rooms were quiet, clean and reasonably sized. Staff was very friendly and helpful. They had a substantial breakfast everyday, but did run a little low on some food items if you came at the end of breakfast. Location was great for the GOO, but about 15 minutes from downtown. We had a car there, which is a must if you intend to spend tome downtown. Uber and Lyft service was excellent for the couple times we used it instead of driving.

We were so impressed with this hotel in March, we booked 3 more nights in July. Not only are the rooms spacious, but they're modern and spotless. I could have spent an entire day in that shower! Their buffet breakfast is delicious. Fresh to order waffles and pancakes. Hot fresh scrambled eggs and bacon are just some of their items, and it was included in the price of the room. Not the cheapest place in town but no ridiculous resort or parking fees either. My only complaint would be their guest wifi. Not bad when the place is empty but it bogs down fast

The hotel was one of many in the area. We have stayed at Best Western on several occasions. When traveling, we will always look for a Best Western to stay. The price of stay in the area was satisfactory.

Stayed at this BWS in July of 2016 and knew then we would return again--just didn't think it would be as soon as May 2017 but we are now Grand Ole Opry fans for life and BW fans also! Highly recommend it . Great room size and quiet accommodations. Very good breakfast and nice pool. And daily shuttle availability to Opry and downtown are great also.

We stayed here last year for a week too. BW promised to correct the issues we had last year- and there were many. We decided to give it another try this year. Same bad experience- just different problems! No internet to speak of, poor breakfast- running out of foods every day, no help from staff on the issues. Mix up on rooms and requests we made 5 monthes before arrival. I could go on and on. Avoid this place if you are staying more than a night- you will be frustrated with it all by the end of your stay if you stay any longer than that!

The room was bigger than I expected - 2 queen beds plus a sitting area with a couch, coffee table and desk. Had a mini fridge, a keurig and an extra sink. Room was very clean, for the most part I enjoyed our stay here in 5/17. I thought it was a little strange that the housekeeping didn't empty our trash for a few days, even when I had tied up a bag that had some old banana peels in it, and we didn't receive fresh coffee cups or water glasses. No big deal because of the extra sink though, we just rinsed and reused. We also got a wake-up call at 6AM on Saturday morning that we definitely didn't ask for! It was loud and scared the heck out of me! But overall I liked the hotel and I would stay there again. Opryland is about a 20 minute drive from downtown Nashville but there's a good number of things to do just in the Opry area, as well.

The room we had was a king, with a sofa and desk. Very nice! Bed was very comfortable. TV was terrible and control was hard to work, but we didn't have much time to use it. Internet kept shutting down and reverting to xfinity. Very slow! Frustrating at times. However, we didn't use that other than early morning and late night. Location was good for Grand Old Opry and mall restaurants. Short drive to Broadway.

Good property and great location. You're near the Grand Ole Opry, airport and not too far from downtown Nashville. Room was clean and comfortable, breakfast very good. However, the clerk my wife dealt with need customer service skills. He couldn't care less about her satisfaction or helping her with her concerns. I would have given this property and excellent rating if not for him!

Don't get me wrong...this hotel was not a dump. It just wasn't worth what I paid in $200/night. it was much better than what the Gaylord was charging, but I still think $200/night was well over what I should have paid. It should be closer to $100-@120/night.

The room was good and quiet, the bed was superb but ..... struggled to connect to the wifi for three days. Reported it but no it did not improve and no feedback given. Breakfast was standard BW but with many guests they do run out of things. The breakfast staff was not very friendly when approached. There is a shared shuttle service to nearby attractions and Nashville main.

Enjoyable. Rooms clean, beds comfortable. Enjoyed breakfast with courteous staff. Only downside was checkout. Desk person acted as though I was bothering her. Didn't get out of her chair, No thank you.

This hotel was great, clean and everyone was very helpful. I would stay at this hotel again. If you are visiting Nashville this is the hotel to stay in. Employees wonderful and really helped out with restaurants etc

Love this place. First time to Nashville. The two guys at the desk Sat. And Sunday morning were great. Very helpful. The local Music City shuttle was great. Ten dollars round trip per person. Beats driving down town and paying for parking. Clean well put together rooms. Would stay here again.

The front desk check in was quick and efficient. Front desk staff was informative and friendly. This hotel does link with a shuttle service to take you into downtown Nashville and will arrange pick up service for guests. I highly recommend using the shuttle service to go into Nashville city center. Our room was clean and equipped, the beds, although, I would prefer queen sized beds, (double sized) were comfortable. The free breakfast was a nice set up - eggs, bacon, sausage, biscuits and gravy, waffles, juice, fruit, cereal and breads and muffins. The kitchen/food area was clean and well organized with friendly staff. Overall, the hotel was clean, welcoming, and located near restaurants, stores, gas stations at an affordable price. I will definitely stay here again.

We stayed here for three nights. Good location with lots of restaurants really close. Price was ok for Nashville. Beds were comfortable, cold ac and good housekeeping services. Breakfast was the usual hotel buffet. Only a mile from the Grand Ole Opry.

Highly recommend this hotel. Read reviews and they were all positive. Great location, excellent shuttle. Breakfast was good.I wish they sold the pillows!! So comfortable. Would definitely look to stay at another Best Western

We'd stay there again. We enjoy the location, within a shuttle, or inexpensive Uber ride to Opryland, and Downtown if one doesn't drive. The continental breakfast was good, for me, except for the powdered eggs. Room was nice sized, all amenities worked well. The shower, especially, was top notch with great water pressure.

Clean. Close to Grand Ol Opry. Easy on and off interstate. Great breakfast. Friendly staff. Nice suite with jacuzzi tub after a long day. Quiet even though we were next to the elevator. Would highly recommend

Outstanding quality and customer service. Excellent full-service breakfast included in price. Rooms clean, quiet and comfortable. Highly recommend. Staff friendly and courteous. Only about 10 miles from either airport or town center.

always stay downtown but opted for other area for cheaper room, bed comfortable, breakfast good, location kinda across street from mall and Gaylord convention. many other hotels and restaurants in area, safe, quiet area. Drove down to Nashville but great idea is they have a shuttle that takes you to downtown for $10 round trip! picks up other hotel people also.

This hotel is located near \\Opryland. The price is about half of what you pay downtown Nashville. A shuttle service for $10 a person brings you downtown and back. Considering the parking prices downtown this is a bargain. The breakfast is great.

Room was very spacious! Can't beat it for the price. Staff was friendly . The continental breakfast was a lot better than expected, eggs, waffles, biscuits and gravy all pretty good. Located close to Grand ole opry and other attractions.

I always stay in this part of town when I am here, but this was the first time I stayed at the Best Western. Not sorry I did. The rooms are very clean, the service is good and the breakfast wasn't even too bad. Good hotel for the price!

We stopped in Nashville for a quick visit of the Honky Tonk Highway and other musical attractions and booked at the Best Western at very short notice. We had our own car and were not concerned about the approximately 20 minute drive to downtown Nashville. The room was clean, comfortable and spacious, and the coffee maker was very welcome. We did not have time to explore the other facilities but the room offered a very comfortable night's rest for two weary travelers. Breakfast was included in the rate and was a simple but satisfying affair. Scrambled eggs, pastries and waffles along with hot and cold drinks were on offer. It is very much an eat-and-run affair and perfectly good for business people or tourists who are on the move. A great find at short notice and a very comfortable stay.