BEST WESTERN Hotel Suites Near Opryland,  Nashville

4.0/5  - based on 963 guest reviews.
201 Music City Circle, 37214-1220, Nashville, United States - See map
+1 615 902 9940 +1 615 902 9950

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> Room 1

1 adult

 

Hotel advantages

  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • High speed internet access
    High speed internet access
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Whether you're traveling to Nashville for business or leisure, the BEST WESTERN Suites Near Opryland is the perfect place to rest, relax and enjoy all that Nashville has to offer. Located close to downtown Nashville, the BEST WESTERN Suites Near Opryland is just a short drive away from everything guests want to see, do and experience while visiting. Music lovers will enjoy being close to the Grand Ole Opry® House, the annual CMA Fest, Music City Nashville and the Country Music Hall of Fame®. Meanwhile, golfers can swing away on nearby Gaylord Springs Golf Course, families can race around Two Rivers Water Park and shoppers can stroll through the shops and restaurants of downtown Nashville. Guests staying at the BEST WESTERN Suites Near Opryland will appreciate spacious accommodations with exceptional amenities. Each well-appointed suite at this Nashville hotel features cable satellite television, a microwave, a refrigerator and free high-speed Internet access. We even have Spa Suites available upon request. Other amenities at the BEST WESTERN Suites Near Opryland include a complimentary continental breakfast each morning, a sparkling swimming pool that's open seasonally and a fully equipped fitness center. Business guests staying at the BEST WESTERN Suites Near Opryland will also appreciate this Nashville hotel's quiet location and close proximity to area businesses, the Nashville International Airport and Gaylord Opryland Resort and Convention Center. Experience a warm welcome and plenty of southern hospitality at a premier Nashville hotel - the BEST WESTERN Suites Near Opryland. Book your stay today and save! Enjoy your stay.

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Room 1

Guest reviews


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based on 963 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
329
Verygood
 
338
Medium
 
161
Poor
 
68
Horrible
 
67
Business Business 101
Couples Couples 408
Family Family 251
Friends getaway Friends getaway 112
Solo travel Solo travel 28
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Service
Sleep Quality
Value
BEST WESTERN Suites Near Opryland,Nashville
  • 4
    « Good rate, great stay for 1 night »

    We stopped in Nashville for a quick visit of the Honky Tonk Highway and other musical attractions and booked at the Best Western at very short notice. We had our own car and were not concerned about the approximately 20 minute drive to downtown Nashville. The room was clean, comfortable and spacious, and the coffee maker was very welcome. We did not have time to explore the other facilities but the room offered a very comfortable night's rest for two weary travelers. Breakfast was included in the rate and was a simple but satisfying affair. Scrambled eggs, pastries and waffles along with hot and cold drinks were on offer. It is very much an eat-and-run affair and perfectly good for business people or tourists who are on the move. A great find at short notice and a very comfortable stay.

    4
    « Very pleased »

    Stayed two nights for business & was very pleased with everything. Clean & spacious suite, good quality & selection @ breakfast, friendly staff, and reasonable rates. What else can you ask for? Will definitely stay there again on next trip. Thanks guys!

    2
    « Not a Clean Experience »

    My husband and I stopped here in November as we were traveling through Nashville. Normally I'm more of a Hampton frequenter, but I got a phenomenal rate here through a program and figured with a 4+ overall rating on Trip Advisor this hotel would be great. Not the case. The first room we walked into on the bottom level was not fully cleaned. We walked into the bathroom to find a toilet that had been used and not flushed (smelled awful), towels that weren't folded and a trash can with trash still in it. We immediately went to the front desk and asked for a different room. We were polite about it, and they were able to get us an upgrade to a "presidential suite" room, all the while apologizing. Nothing drops your hotel confidence level quicker than walking into an unclean room, so I was really expecting something to make up for that in the next room, especially considering it was an upgrade. Initial look through the room was nice. It had an entryway with table/seating and a small bar area as well as a living area. In the attached room was our king sized bed, a large jacuzzi cub and an attached bathroom. We were satisfied with it, until we started to get settled in. We then discovered multiple things that were very unsettling. In the bathroom, part of the ceiling was coming off, the cabinets were missing a handle, the towels were unorganized (in general little thought went into appearance) and I even discovered smudges of makeup and dark hair on one of the towels like it hadn't been washed (I'm blonde). In addition, when my husband went to shower, we discovered a draining issue with the shower that had him standing in a couple inches of water by then end. Also, during the middle of the night the ac unit sounded like an airplane taking off. All in all we were quick to get out of there after our stay and will not be using Best Western in the future. There are some things I truly consider intolerable, and the inability to keep a hotel room clean is one of those things.

    4
    « Close to Major Attractions »

    I had a convention to attend at the Gaylord Opryland Hotel and Convention Center. I wanted to find something close, without paying the almost $300 per night room rate. I found this hotel on Music Row, and it was less than 5 minutes from the Gaylord. Reviews were good, so I booked it. I was not disappointed. The hotel had a king size suite, and was very clean. Even though my room was across the hall from the elevator, I never heard it nor anyone waiting to use it. The room was about 1/2 the cost, and very convenient. The Grand Old Opry is 5 minutes away, and a huge shopping complex as well. If you're going to Nashville, this is a good place to rest for the night.

    4
    « Reasonably priced, good location »

    We stayed here while attending a conference at the Opryland Resort. We were please with the room. It was clean and spacious. The lobby was lovely, and the breakfast served was more than adequate. The fitness center leaves a lot to be desired, but for the price in this area, it was fine. The pool was nicely kept. The staff were pleasant, and parking was plentiful. All in all, a good experience.

    3
    « Nashville »

    To far out side the center of Nashville. Shuttle buses were late. Front desk staff lacked personality and helpfulness. If you just want a room and do not need direction or suggestions from the front desk than I guess you wont be disappointed.

    3
    « Decent stay, Near Opryland »

    Hotel needs updating, needs a bit of a deep cleaning, certain areas of the room were obviously missed but you do get a great night of sleep, the mattresses are so comfortable; appropriately priced, minutes from Opryland, but a bit far from downtown, we should of done our research.

    4
    « Great stay and location »

    Check in was quick and easy, staff were friendly, and the room was spacious, clean and comfortable. We needed something to eat, and they suggested Logans Roadhouse, a 2 minute walk away. Parking was free, and the car park had ample spaces. We used the Shuttle to take us to the Grand Ole Opry and into Nasville. I thought it was well priced at $10 per person, especially to get into Nashville and back. Pick up from Nashville was every half past the hour, until 1.30am. Breakfast was ok. Unless you want to stay in Nashville and pay for car parking, this is a great hotel for dropping your bags, and sightseeing.

    3
    « Decent Hotel, spoilt by thoughtless staff »

    We stayed two nights on a tour of the US.A modern tower block. Rooms comfortable and well equipped, quiet and the hotel was well placed. On arrival we were put in a room on the first floor above the breakfast room. However work was being carried out to change the breakfast room, with hammering, drilling, which reverberated through our room. To be fair when I complained they moved us immediately, but it is a faff when we had started to unpack, the work had been on for some time, and staff should have avoided use of that room. The same work limited the breakfast rooms use to some extent, albeit the breakfast itself was good, the room simply crowded. There was a paid shuttle to downtown Nashville,which was excellent. Across the road is a Logans Roadhouse, serving decent food and drink, part of a chain but good.

    4
    « Nice Stay »

    Stayed for the weekend?very quiet and clean. This is a nice, but no fuss hotel. We've stayed at the Gaylord where check-in takes 30-60 min and your charged a ridiculous parking rate each day. We were able to check in here in about 2 minutes and parking was free. Good location with easy access to downtown, the Grand Ol Opry, etc. I'd definitely stay here again!

  • 3
    « Not bad, but not good »

    While this hotel has obviously undergone some renovations to add important accents such as ample USB ports and outlets, but the property its self is very dark and depressing. The shower had excellent water pressure, but the beds were extremely uncomfortable, and considering that its really in the middle of nowhere, its quite noisy, and I haven't been able to get a good nights sleep in the 3 nights i'm here.

    5
    « Good place to stay »

    Very clean, friendly environment and staff. It was close enough to get a shuttle which I can't say enough good things about. Breakfast was good but most of the guests were very rude, that's not the fault of the motel.

    5
    « Travel and Comfort »

    We consider this a very loverly hotel to stay and relax, the staff are excellent and nothing was a burden to them, always helpful.it was close to the Grand Old Oprey to which we enjoyed very much, it was very good to get a shuttle to go to Nashville, the price was very reasonable, been from door to door made it a plus.

    3
    « Old but Good Location »

    The hotel was clean and the front desk was easy to check-in with. After check-in the front desk was only semi-helpful and did not pay much attention to us. The vending machines were all broken and the lock to our room was broken so it would not let us in our room 50% of the time. Definitely over priced for what it is but being only a 5 minute drive from the Grand Ole Opry was wonderful.

    3
    « Excellent hotel and stay but rude front desk person!! »

    We stayed at this hotel for four nights back in September. We would have rated the hotel a strong 4, with one exception. The room was clean, quiet and comfortable. The bed was very comfortable. The complimentary breakfast was great, above-average. There were three tour buses there during our stay. Easily 75 to 90 (or more!) people passed through and had breakfast. The lady working in the food area did a great job keeping the food well stocked. She was pleasant and friendly. Now to the negative: On the last night of our stay, a large part of the parking lot was roped off due to re-paving. We were not sure where to park since only a handicap parking spot was available. We had the misfortune of having to ask the front desk employee (who said his name was Robert) where we should park. This man was extremely rude, unprofessional and should not be working with people in any capacity. He had negative comments about the owner of the hotel and is a poor representative of the hotel/Best Western. Our daughter is a student at TSU and we visit Nashville several times a year. We won't stay here again!!

    5
    « We love staying in this part of Nashville »

    The rooms are clean and the bed extremely comfortable. The staff is very friendly and accommodating. We have stayed here all three times we have been to Nashville and will come back to it again. It is convenient to Opryland and Opry Mills and there are some wonderful bars/honky tonks near here if you have exhausted all the bars downtown! It's about a 15 minute ride to downtown Nashville.

    5
    « Great Stay »

    All was good for our stay. Even though it was October, pool was open due to weather being hot still. Staff was very nice. Rooms met our needs. There were plenty of restaurants in the area. Very convenient to Opry Mills Mall and Opryland Hotel.

    3
    « Handy for The grand Ole Opry »

    We were very lucky here in that due to a problem they had with another booking, we were upgraded to a VIP suite which was lovely. I haven't reflected that however in my rating of the property because that wouldn't have been a true reflection. The hotel is quite difficult to find mainly because it doesn't have it's name on it. There is a relatively small sign at the entrance to the car park which is about 100 yards off the main road up a small track but not easy to spot. The hotel is clean and the breakfast was good although the breakfast room was undergoing refurbishment whilst we were there. There was no bar or restaurant facilities however. There is a shuttle bus service to the Opry and downtown Nashville at $5 and $10 respectively which was well worth it.

    5
    « Great place to stay with easy access! »

    Would stay there again when visiting. Stayed there 2 weekends in a row while passing through. Definitely on the return list. Great breakfast menu and shuttle to both Grand Ole' Opry and downtown Nashville without even moving your car. Logan's Steak House is within walking distance and has a large variety of meals and desserts.

    3
    « Gray Hill »

    Went on Labor Day and check in was 3:00. Got there at 2:40 and was told 30 minutes which was OK. Checked back at 3:10 and had to wait another 30 minutes because rooms were not ready. Was very upset. There was a couple and another woman also waiting on rooms. Check in was awful Enjoyed room and breakfast.

  • 5
    « Great Facility & Location »

    This hotel is located just off the Briley Parkway & the Gaylord Plaza. Several good place close by for dining & lots of entertainment venues. Also the shopping mall is located very close by. They do offer a shuttle service to downtown for more options. The hotel itself is very clean & well taken care of. The breakfast is organized & well stocked. The fitness center has enough work out machines, the room also has AC & TV. The pool is located outside, very clean & private enough to wear a thong or g-string style suit. Very nice!!!

    5
    « Nice rooms, very clean! »

    This is a very nice hotel, large rooms, nice staff, good breakfast. Rates are higher, but then everything is around the Grand Ole Opry. The place looks like it was recently remolded. We had a king bed, with a sofa sleeper, Great water pressure, and very quiet.

    4
    « Great affordable stay »

    We stayed 2 nights here. We picked this location as it was close to the grand ol opry and shopping. The hotel picked us up for $15 each but I think I would try Uber as I'm guessing it would be cheaper. To go downtown you can book a shuttle at the front desk for $10 round trip it was easy to use and they run quite late. We loved this place. It was laid back, staff was nice (although found we had to ask about breakfast in am, shuttle, etc.). We highly recommend heading to John As for a bite or a beer. It's a 5-10 min walk and had great music when we were there.

    5
    « Great stay »

    Had a great stay. Will stay there when I visit Nashville.. The shuttle picked us up at door and took us where we needed to go. Also walked to putt putt golf, cracker barrel and Logans. Would definitely refer others to this hotel.

    4
    « Honky Tonk City »

    We enjoyed the motel and continental breakfast. It was very easy to get places from this motel. The front view of the motel was much to be desired because there was something that had been torn down and it looks like it hasn't been touched for quite some time. I am sure the motel does not own that land but it is a eye sore. The employees were friendly!

    4
    « Good Hotel »

    I stayed in Best Western suites near Opryland. It is a good hotel with reasonable pricing. Complementary breakfast was good. It has facility for free airport pick up and drop. rooms are equipped with microwave.

    5
    « Best Western Inn and Suites Nashville »

    I booked this hotel for the 306th Field Hospital group that has a yearly reunion in different locations. The group sales department, especially Khylam and Terra, were great to work with. There was also a young man that worked the evening shift and he was very patient in dealing with the group's questions.

    4
    « Really nice and good location! »

    We stayed here two nights and was pretty happy with it. The front desk people couple of been a little friendlier. Its clean and comes with a pretty good breakfast. The location is pretty close to downtown but also far enough away tucked in a corner. It's by some good restaurants. I would stay here again.

    3
    « Nothing special »

    Basically average BW with typical breakfast. It was quiet when we were there. Breakfast room being refurbished. I wouldn't say it's walking distance to the Opry unless there is a different way to walking down a very busy highway. The hotel charges around $15 for using their shuttle bus which seems excessive. Fast food restaurants in walking distance. Probably would not stay again unless shuttle bus was free.

    4
    « Well recommended »

    Hotel is undergoing some renovation but it's not affecting the cleanliness of the place. Rooms are really nice & well maintained giving you everything you need. Staff all very nice & helpful. If I ever get back to the States I will definitely stay here again

  • 5
    « Trip to the Opry »

    Yes the clerk behind the desk were great! The hotel was a little run down on the inside. Needing some updating but the help received from a gentlemen there made up for this. The hotel was half painted on the outside and looked like it was never completed.

    4
    « Nice Stay »

    The room was very nice and comfortable. The hotel was not very well advertised, a little hard to find (no signs!). The Wi-Fi was very slow and had issues connecting. Made it pretty difficult to make our travel arrangements downtown. The continental breakfast was mediocre. Overall, the staff was nice and friendly. Rooms were pretty clean and tidy.

    4
    « BW - Near Opryland - New facelift and updates »

    We stayed here again this visit to the Opry, this time in room 300. Lobby updates, newer hall Carpet, room updates and exterior face lift make this seem like a nearly new hotel. Breakfast seating improvement in process will fix the lack of seating capacity of the past. Breakfast was varied, plentiful and tasty for included hotel fare. Most Desk staff was competent and helpful if not overly cheery and welcoming. A nice cheery hello each time a guest enters or an enjoy your day when a guest leaves makes an average hotel feel higher end. Although Terra was great! Housekeeping either didn't understand English or just weren't cordial or both? Room 300 was nice, we kept the A/C set to 60 degrees all weekend to get the room temp bearable. Thankfully, the outside temp wasn't as hot as the week before or we would've been miserable. Now a few small negatives: Woke to hear water running from other rooms showering. I guess that's a common problem in some rooms of any hotel? There was a hotel van parked in the way in front of the hotel our entire stay. This hotel has very limited parking in the front of the hotel. If you're going to allow parking in that spot, park the hotel van out back and let a paying customer park there. Housekeeping left us with two partial rolls of toilet paper, one very short roll that quickly was empty and another half used roll. No extras in the room. Most hotels we've stayed with always leaves a full roll on at least one spool or on the counter. Only one trash can in room 300. Unhandy to need to walk to bathroom for every piece of trash. Most hotels have two or three per room. The hotel still isn't providing a small pad and pen or pencil in rooms for guests. First hotel/motel I've ever been in that didn't take advantage of this cheap advertising. TV comes on to weather channel every time and you have to run each channel up or down, you can't jump to a channel. At least this year the picture didn't pixel and freeze like it was streaming. Looked like two or three spit marks on window, never cleaned all weekend. A/C not cooling properly. This is not a $34.00 per night road side dive.... cost was about $175.00 per night with tax. It's a beautiful place now, but overall experience could be better.

    3
    « Ok stay »

    Our stay at this hotel was ok. We checked in and then left right away for dinner and a night out at the Grand Ole Opry. By the time we got back it was about 11pm. When taking a shower we noticed it did not drain so there was about 5 inches of water still in the shower when done. We went down to the front desk to request a new room as we were very tired and just wanted to get to bed. Colin was very acommodating and found us a new room which we appreciated. It wasn't fun to change rooms around midnight but we were glad we did. The rest of our stay was fine.

    5
    « A great find. »

    Found this hotel after refusing to stay in different hotel nearby. What a gem. Clean, quiet and comfortable. Hotel is going through some renovation but will not effect your stay. Staff is very nice and attentive to your needs. Good rate for a one night stay. Breakfast area was the area under construction to make it larger. We were still able to enjoy a bite to eat before heading out for the day.

    4
    « Worth a stay here ! »

    We were pleasantly surprised at this hotel, which is ideally situated for all activities in Opryland and easy access to Nashville centre. Our room on the 5th floor was spacious and comfortable with good, quiet air conditioning. The only negative point about the room, is that the curtains did not meet together and a our room faced east, we were woken early each morning by the bright sunshine ( not that I'm complaining about the sun). The breakfast is definitely the best that we have had in any Best Western or any other hotel of this type. Loads of choice, cereals,waffles,bacon ,sausages and the best scrambled eggs ! We would definitely stay here again if we return to Nashville.

    4
    « Opryland Hotel »

    Hotel is older and is not quite as up to date as some of the other hotels. It was clean and the bed was comfortable. Staff was helpful but we did have to change rooms because of a problem with the toilet in the firs room,.

    4
    « Walking distance to grand old opry »

    This hotel. Is approximately a mile from the opry. You can book a shuttle downtown,to the opry,or to the airport from the front desk an hour ahead. It has a free breakfast, wifi swimming pool. If arriving at the airport phone the hotel to have the hotel pick you up. There is a Logan's road house right off the driveway

    4
    « Great hotel »

    We enjoyed our stay. We were here for 3 nights & didn't have any complaints about the room. It was clean & larger than expected. The front desk was very nice & helpful. It's located near the Gaylord Hotel & Opry Mills Mall which is always a must visit for us when in town. My only complaint was that they're building another hotel in front of this one & construction started early Monday morning. Other than that, it was great.

    5
    « Good location & very clean »

    Hotel was very clean, staff was very friendly. Outdoor pool was very well kept and clean. Rooms were large. Breakfast was ok not fantastic but good enough. Very conveniently located to the Grand Ole Opry and they offered shuttles to downtown Nashville. Perfect for a family vacation to Nashville. Price was reasonable.

  • 3
    « Satisfied with our stay »

    Stayed here for 5 nights. Really nothing to complain about but nothing to exclaim about either. Front desk staff seemed either asleep or missing. Only once did someone greet me on my way in. I was so startled I jumped. Breakfast is provided and it also was just okay. Eggs and sausage and biscuits. Everyday. Room was well cleaned and spacious. Hotel is very clean and well maintained. Plenty of parking. Near to Opry and all highways.

    5
    « Great Base »

    Stayed 2 nights at Best Western Suites. Purpose of the trip was for sight seeing so this was a perfect place to regroup. The rooms were very clean and the service displayed southern hospitality all the way. The breakfasts were very adequate and the dining attendant never let an item go empty. Easy access off the highway and located near various eateries for the evening meals. Thanks so much for a pleasant stay!

    5
    « Nice hotel, helpful staff »

    The hotel has been very recently upgraded. Our room was spacious and clean. The entire hotel was very clean, in fact, and housekeeping was prompt and paid attention to details. Breakfast was typical and decent, and included (whole) fresh fruit and yogurt. The front staff was VERY helpful in navigating the area and arranging shuttle service to downtown Nashville for guests heading to Broadway. This hotel is less than a mile from the Grand Ole Opry and across the road from the Opryland Hotel. The surrounding area is safe and decent but not "fancy"; there is a little run down strip of stores, a gas station/minimart, local restaurants (except for the McDonalds, which featured live music), a miniature golf course and go karts. Other hotels are also clustered there - a Marriot, Hyatt, etc. There is new construction going on, so I'm sure the area is about to be upgraded, too. The hotel sits right off the freeway (Briley Parkway) so getting anywhere in the Nashville area by car is easy. We enjoyed our stress and problem free stay here.

    4
    « Great if you want to go to Grand Old Opry »

    I was surprised to find out they have an outside service company who will pick you up and drive you to the Grand Old Opry. They will also drive you to downtown for a small charge. The room was very clean, plenty of towels. Comfortable bed. But was disappointed to learn the pool would not open till 10am

    5
    « Great value for your money »

    Although we drove to go into downtown Nashville, this Best Western was located in a great part of town, It only took a short time to get to downtown. Plus, it's very close to the Grand Ole Opry, restaurants, shopping and more.

    3
    « Could have been a good experience, but.... »

    Arrived at BW Suites for my wife's birthday and a night in Nashville. The desk clerk was nice and helpful. The hotel was pleasant enough. Nice smaller pool, overall very clean. The location could have been better. It's a little off the beaten path, and you have to drive anywhere except for a nearby Logan's Restaurant. There is a shuttle available to downtown for $10 round-trip, and the driver was awesome. Be aware, though, last pick up on Sundays is at 10:00 p.m. Hotel room was a bit dated, but spacious and comfortable. OK, now the major problem: the room smelled as if there was a sewage problem. Really funky. Once you were in the room for a few minutes, it wasn't as bad, but coming in and out, really obnoxious odor. We were there for the night, and were out a lot, so we didn't complain, though we honestly should have. I probably wouldn't stay here again, just due to the location, since some of the other hotels on the strip are nearer to small pub(s), restaurants, etc. that you could walk to and have a couple of brews. If you're driving, it's convenient to Opry Mills and Opryland. You CANNOT walk there, like other review(s) mentioned, lest you would be road kill and depart this earth with blisters on your feet.

    5
    « Very Clean & Best Value in the Opry Area »

    After researching several hotels in the general area of the Grand Ole Opry, we chose this one. The room was very clean, neat and practical. The price was excellent. The location might be a little tricky to find, but once there you know you made the right choice. We will stay here again on our next trip to the area!

    5
    « Great motel »

    This motel was everything I expected. Within walking distance of Opryland. Room was clean. Jacuzzi was wonderful. The room was close to the pool, which was also very nice. Staff was very helpful on check-in and check-out.

    5
    « Music City exposure »

    Nashville offers so many fun activities. We appreciated the shuttle service to downtown. Downtown was busy.It was nice to see many police patrolling the downtown area. This hotel was clean, comfortable, quiet and felt safe. We will be back!

    3
    « Nice but could be better »

    The rooms and halls were mostly clean. The staff was friendly and helpful. The fridge did not work in the first room, and it took 3 days to fix the safe. Not all of the cleaning staff understood English. Something was missing every day. No problem getting whatever was missing from the front desk. Breakfast was OK. The person was overwhelmed trying to keep up by herself, could have used help. Not many choices, but OK.

  • 5
    « best hotel »

    Very spacious rooms, cleasnd and complete with all you might need during your stay. Very silent, comfortable, excellent breakfast . Only dissappointment is wifi that works unproperly and it is quite slow. Would stay there again and again.

    5
    « Close to the action »

    Great large rooms , yummy fresh cooked hot breakfast with lots of variety, close Opryland and Large mall,,,, not too far off the freeway but not too close either... self laundry facilities great for families

    4
    « Nice hotel »

    Hotel was well decorated and beds were so comfortable...breakfast was a nice selection and staff very helpful. Just down the road from the Opry. And mall with an aquarium. ...would definitely visit again

    2
    « Terrible wifi »

    Needs more cleaning & the wifi was terrible. Trying to book tickets for events & had to use my data plan because the wifi was so slow. Complained about sinks not draining but never got any assistance. Stayed 3 nights. Would not stay here again.

    5
    « BW Opryland »

    Room was very clean, maid service was good. Was close to the Grand Ole Opry and the General Jackson Showboat. There was a shuttle to take you downtown, which we used 2 days. Never had a problem, they were always on time. There was a $10 fee (round trip) for the service. The internet was good. They only negative thing about this hotel (and other BW's that I've stayed at) is that they have very small pillows. They give you 4 pillows to a bed, but they are half the size of a regular pillow.

    4
    « Close to the Opry »

    Great room, very clean and comfortable, quiet and a good shower. Staff were friendly in reception and effective. Best part was its closeness to the Opry. The only improvement would be to bring the standard of the breakfast up to BW standards. Otherwise, a good place to stay

    3
    « Great for the price »

    Not the BEST Best Western I have stayed at, but for the price in the area, it is a good deal. Not an over friendly staff, they seem to see so many people that you're just anoter number for the day. As in most Hotels, the sink was very slow to drain. I wish they could learn to check this routinely. The bed wasn't absolutely terrible, but it was lumpy and the pillows were pretty flat. Everything was very clean. The breakfast was nothing special, but certainly adequate. The breakfast area is another story......very, very, small for the amount of people that are served there daily.

    5
    « Great location »

    Very close to Grand Ole Opry, Opry Mills Mall, General Jackson Showboat, and Wax Museum. Very nice accommodations and outside swimming pool which was not freezing cold! May use their shuttle for your whole stay for just $15 anywhere you want to go as many times as you want.

    5
    « Modern Style Beauty »

    I have to say I really enjoyed my stay even if it was short. Everything was nice and clean and I loved all the dark wood tables and decor at the entrance. The color scheme made it feel just like home and the rooms have somewhat of a living room area where a couch and table are located. Definitely would stay again.

    3
    « Okay hotel, but probably wouldn't stay again »

    Traveled to Nashville for a conference and stayed at the Best Western Suites because it was cheaper than the other hotels in the area. It was about 5 minutes from Gaylord Opryland, so it was a very convenient location since we had a car. The room was spacious and the free breakfast was a great addition. The bed was pretty comfortable, but the pillows were too fluffy for my liking. The shower had some of the best pressure I've ever felt in a hotel, but the water was hard so you didn't really feel clean after showering. The AC in the room didn't work too great and our room was often humid and a little too hot (not great when it's in the 90s outside). Our biggest problem while we were here was that our bathroom always smelled like sewage. I don't know what was going on, but it wasn't pleasant. And the bathrooms don't even have a fan that you can turn on to get rid of the smell. Thankfully I brought some Scentsy with me to cover it up. Overall it was okay, but would probably look at a different hotel if we stayed in Nashville again.

  • 3
    « Basic hotel with shuttle to downtown »

    This was cheaper than the hotels in downtown and they did have a 10 dollar two-way shuttle (mind you, it's not really 10 dollars cause you are expected to tip the driver so you might want to take a cab depending on how big party you are) so you are able to go get dinner there. The return trip was a bit of a hassle with a lot of people waiting for the shuttle for a long time but finally the cars came. The hotel is pretty basic with clean big rooms.

    5
    « Nice place! »

    Clean, modern, up to date, friendly staff. The rooms were quiet, a/c worked well. Pleasantly surprised all around. Stayed with young kids, didn't get to try the pool but looked nice. Very close to the Opry, shopping, and 15 minutes from downtown. No complaints, great stay!

    4
    « disappointment »

    Very disappointed in design of hotel as eating area was locked. We had a reunion with 30 people in hotel and wanted to visit. One eve we had h'or d'oerves and another we had pizza prior to Grand Ole Opry concert. there was very little area in lobby to sit and they wanted to charge $30 to let us sit in the eating area. I thought this was ridiculous and was disappointed! The lobby was very sterile in appearance.

    3
    « Nothing major wrong but a few annoyances »

    We stayed 4 nights in the best western near opryland. Check in was quick and staff was nice. We were in a handicap room with a king bed. I asked if they had anyother king bed non handicapped rooms and they were out. The room was clean and it had plenty of room. The first problem was that the shower leaked something awful. It was a handicapped shower with no lip around the bottom so the shower heads (there was a stationary one and a hand use one) both pointed towards the shower curtain. The curtain didn't reach the floor and a lot of water had to be mopped up with a towel no matter what you did. The second thing was that the blackout curtains don't close all the way. It leaves about a foot gap between them. We were on the first level and anyone could look in through the sheer curtain that did close. I draped the footer off the bed over it and it closed the gap. The staff knows about these issues and didn't seem too concerned about fixing them. The curtain problem got a response of "everybody says that, it's the design of them". The tv remote is slow and unresponsive at times. Last thing was that the doors on the sides that say they close for your safety at 8pm and guests must have a key or go through the lobby didn't work. We never had to use a key to get in. Sometimes coming home after midnight. The shuttle runs from 8am-8pm at the top of every hour by request. The times didn't work for us. The room did have a microwave, mini fridge, and keurig coffee maker. Those were nice touches and worked great. Breakfast was nice with a good choice of hot and cold items. This isn't a negative review but I would say that the hotel was average.

    4
    « Good, Clean Hotel »

    So it was a good, clean hotel. Everything worked properly. It is very close to the Grand Ole Opry. The breakfast was okay, nothing special. The negatives are there is no sign on the building, which makes it difficult to find the first time, and the rocks that overhang the curbing into the street. I caught one of those and messed up my cars door. They are supposed to keep you off the grass, but they are low, hard to see behind the shrubbery, and stick out into the road.

    4
    « Good visit »

    This is a nice clean hotel. The room was comfortable although I wish they had queen beds instead of full. The pool was clean and warm. The breakfast was ok - missed my peanut butter and flavored coffee creamers the other hotels offer. Biggest concern was that their extra doors were not locked at night. Typically hotels lock their non- lobby doors but we found theirs unlocked late both nights we stayed.

    3
    « Great location to Opryland Gardens and most tourist spots are 15 minutes or less »

    The staff was friendly when we checked it....I had two rooms one was for my grandson who is stationed at Fort Campbell and his very pregnant wife and 22 month old and one for me. They are called suites because there were two beds and a couch which was very spacious. The rooms averaged about $100 less than the Opryland Hotel for weekends. The ac wasn't on when we arrived... I had made reservations and we were on the same 5 th floor. We grabbed a bite to eat and went to bed. The next morning before we went down to a very good included in price breakfast buffet the family said the Ac leaked all over the floor and the room smelled musty and moldy. In my experience as a real estate agent that meant it had leaked before. Anyway, I explained to the lady at the front desk that we needed to move ASAP as this was not good for the family. They did not have a clean room so I said we would eat and go to Centennial Park and be back for the baby's nap. When we arrived back at 11 Mark was on duty and only one on the 1st floor was available and the thought of trucking all the baby gear did not appeal to us. I said why was one not cleaned on the 5 th floor. He said he didn't know and acted like he didn't know anything about the problem. I said I will write this lack of communication and helpfulness on Trip Advisor. He said I should and gave me his managers card. I said are there people cleaning the 5 th floor now and he said yes and I said I want a room ready. I went upstairs and the cleaning people had heard from him and started cleaning the room next door. When the room was ready Mark called and brought up keys not offering to help move them. So while the location, food and rooms were nice it was spoiled by the way the front desk handled a problem and I wonder if the ac was fixed or the rug was just dried waiting for the next person because maintenance wasn't called while we were gone that morning to check on the problem. I received a survey when I came home and reiterated much of the above. I never heard from anyone so decided to post so if someone else has this problem they will know Best Western has already received the complaint . There will always be problems but not to send maintenance up to fix it and not to have a room ready is on the customer service of the hotel. We will visit Nashville again. Very disappointed in Best Western suites near Opryland. One last mention..I called to make these reservations . The price quoted me was for Friday nite. It went up $40 for Saturday night each reservation. Parking free , amenities free including nice breakfast choices including oatmeal ,bacon ,eggs ,yogurt, etc. did not use pool . Free internet which was slow.

    4
    « Great Location »

    This place is outside of Nashville but close to the Grand Ole Opry. As a matter of fact, we spent 2 days in this area before even going to Nashville proper. There is a very convenient shuttle that goes to the City. The hotel was just what we needed. The only problem we had was that housekeeping had not made up the room when we returned at 10 pm. The front desk quickly sent up towels. Our room keys did not work on a number of occasions, so we did spend a bit of time at the front desk.

    3
    « Average Hotel »

    Staff was very friendly, but twice during my 5 night stay housekeeping either skipped or did not complete the room cleaning. The bathroom had a foul odor throughout the stay- I regret not changing rooms. The King room was nicely appointed. There are many hotels in this area and I think they need to step it up a couple of notches to stand out among the crowd.

    5
    « Nashville Trip »

    Excellent and convenient location to most attractions near Opryland and downtown. The shuttle service is very convenient, especially if going downtown but be aware of return schedules - can be somewhat misleading. Overall an great stay even though the internet was slow and somewhat spotty.

  • 4
    « Nice, updated, clean »

    Room was clean, bed and other Furinature was comfortable and newer. Despite hotel being 97% capacity it was quite would have never known there were so many people there. All employees were helpful and friendly. Highly recommend using a shuttle service if going into downtown Nashville

    5
    « really nice place to stay »

    The place is very nice. The front desk if very friendly. Had a few questions and they were able to help out about the area. Very comfortable room and bed. It was a quite location with no heavy traffic sounds. Only one thing I saw was there was not a back door for the back parking lot. had to walk to the north side of the building or the very front. Mostly handicap park was in the front. Other than that it was very nice.

    4
    « Very comfortable. »

    This hotel was clean and comfortable, with a friendly staff. We've been road tripping for about a month now and I have to say by far and away the absolute best shower I've had. Great for the price. I would stay here again. Unfortunately we had to check out and go to another hotel because we decided to stay longer but they were sold out. Breakfast is great too!

    1
    « weirdest hotel stay experience »

    We travel fairly often and stayed in a lot of hotels. This is the most strange experience we have ever had (in a bad way). We pre-paid three nights' stay. After the first night, we went out to tour the city. When we came back in the evening, we realized all the stuff we left in the closet, the dresser drawer and the fridge were missing. We called the front desk and were told that the house keeping staff assumed we left without checking out since he/she did not see any suitcase in the room. So he/she throw everything in the closet, the dresser drawer and the fridge away! Later the house keeping supervisor found the bag we left in the room. However t hat person did not make any effort to retrieve our staff nor did he/she left any note to let us know what happened. The hotel refused to apologize. Saying that it is their standard procedure to throw customers' things away with the assumption that if someone did not leave a suitcase in the room, that person must have left without checking out with the front desk. This is the strangest thing and I sincerely hope the hotel only said so to avoid admitting their wrong-doing and apologizing. Otherwise I worry for anyone who travels without suitcases. We had to manage the remaining of the trip with missing supplies. We could some sort understand the mistake. After all, everyone can make mistakes. But to deny the mistake and refuse to do anything to make up, even refuse to apologize is not acceptable.

    5
    « Clean, Big Rooms and Good Breakfast »

    We stayed for one night on our way home from vacation. Check-in was seem less and we were on our way to dinner. We were able to walk to several places very close by. We wanted to stretch our legs after sitting in a car all day. Best Western is also close to a mini-golf and go-cart area. Our room was a suite with a nice sitting area. Room was clean and nicely decorated. Breakfast began at 6:30 which is nice for early travelers like us. It is a full breakfast with bacon, eggs, biscuits and gravy, plus the usual breads, fruit, yogurt, etc. Rooms are not cheap anywhere in Nashville. Hotel has a pool and workout area as well as a room with computers. There was also a shuttle outside but not sure the details on its use. We would definitely stay here again. My only complaint was that we got hot sleeping.

    4
    « Better than expected »

    Stayed only one night but pleasantly surprised at the quality. Clean, spacious, comfortable room. Unfortunately not located close to downtown, where all the action seems to be. One of the best features of the hotel was a shuttle provided to the downtown area. There was a small fee but it was well worth it.

    5
    « Road trip stop »

    We just needed a place to sleep on our road trip move. We had a lot of stuff in our cars so we were initially worried, but the hotel is in what's like a hotel oasis in opryland, so we felt pretty safe with our cars there. The rooms were clean and breakfast was pretty good. No complaints.

    4
    « Best sleep in forever »

    This hotel's exterior hides a much better interior. Do not let the exterior put you off. I haven't been in a hotel this quiet since Las Vegas. . .no noise whatsoever. Great beds and I slept better than I ever do in a hotel. Breakfast was as good as a hotel breakfast can be. They have hot oatmeal which is wonderful by me.

    2
    « Dirty rooms and inattentive staff. »

    When we arrived we checked our room to see if it was clean and for signs of bed bugs. We didn't find bed bugs but we did find a broken up lady Beatle and French fries in the bedding. Because of this they gave us another room. This one was very, VERY dusty. The furniture was covered in it and the bathroom vent was caked in it like it hadn't been cleaned in a year or more. At least the linens, air conditioner and floors were clean. We took the second room because we were tired but only on the word from the housekeeping staff that the dust in the bathroom would be cleaned up. We asked for every one of the 3 days we stayed to have the vent cleaned and it never was. There were no towels at the pool. When we asked for some the person at the front desk was so busy on his cell phone that he was annoyed by us and made us wait until he was finished to get us 2 towels when there were 3 of us. If their front desk is too busy scheduling shuttles to take care of the guests that are already in the hotel maybe they need to staff better. Not a big fan of this hotel but the location and price were nice. The hot breakfast was a nice touch and the beds were comfortable. If you don't mind having to repeatedly ask for the basic things you need in a stay this is the hotel for you.

    5
    « Very Impressed!!!! »

    Staff was very friendly & helpful. The room was very clean & bed comfortable. Good variety at breakfast. Great location near Grand Old Opry, mall & restaurants Can take hotel transportation to and from downtown Nashville.. very handy if not used to city traffic. Highly recommend!!!

  • 4
    « Nice hotel for the price »

    The room was very nice. They have a good breakfast and offer shuttle service to the Grand Ole Opry and downtown. The only problem we had was getting the room cleaned. Had to go find the housekeeping staff and ask them to clean it.

    5
    « over night stay »

    On our way back from the gulf we stayed at the Best Western near Opryland Hotel. Check in was a breeze, had 1st floor room with couch and plenty of room to relax in. Wife wanted to take the shower head home with us, NOT.

    4
    « Great location »

    This hotel was located exactly where we wanted to be. Close to downtown, the highway, and within walking distance to the Grand Ole Opry and the Gaylord. We were doing a whirlwind tour of Nashville during our 20hr overnight stop. Personally, I think all the hotels in Nashville are way overpriced, but this was the cheapest one that met all my criteria: decent reviews, free parking, free breakfast, non-smoking(yes, some hotels still don't have them), and close to all the things I listed above. It was a clean and spacious room. The bed was comfortable , the air conditioning worked well and the hotel was quiet.There was toilet paper in the toilet that I had to flush upon entering my room, but the toilet didn't look as if it had been used. I thought that was weird and mentioned it to the front desk upon leaving. The staff was friendly and the breakfast average. They need a new cereal dispenser. Theirs had a knob that you crank, but it crushed most of your cereal on its way down to your bowl. Would I stay here again?Probably. For the short amount of time we spent in Nashville, this hotel did the job.

    5
    « A wonderful hotel location near Opryland. »

    This hotel was easy to locate in Nashville. It has free parking and free wifi. The hotel desk clerks were very helpful with suggestions of places to visit in the city. The room was comfortable and had a mini-fridge and a microwave in the room.

    4
    « Grand Ole Stay »

    Great location! Close to downtown Nashville and practically next door to the Grand Ole Opry. My room was large, modern and clean. The complimentary breakfast was good. There are a lot of restaurants within walking distance. The staff was great - very polite and helpful. Overall, a great choice for this area.

    5
    « Great stay! »

    There was so much value at this site! Free breakfast, $15 shuttle all week, clean and comfortable! The staff always went above and beyond! I also found it really enjoyable to walk to the Gaylord Opryland Convention Center and it only took 25 minutes. I really enjoyed my stay!

    4
    « Convenient location & very clean »

    The room was comfortable and large. The complimentary breakfast was above average. Staff friendly. My complaint is I left something behind in my room when I checked out. I called back whenI realized my error but it was not found. The location was very convenient.

    4
    « Great Value, Close to Mall and Opryland »

    Newly remodeled property, very nice decor. Complimentary breakfast one of the better ones I have had. Food quality was good. Very Clean hotel, very helpful and friendly staff. Indoor access to rooms; 5 floors with elevator. Nice clean pool. Spacious room with couch and desk, micro and mini fridge; Comfy bed, Highly recommend to anyone wanting to be close to Opryland Resort and OpryMills Mall but wants a more reasonably priced hotel. Could walk to both - although it is a bit of a walk. If you want to visit Opryland Resort, park in Mall parking lot at far edge of lot (on movie theater end) and use the walkway to the Resort. Resort charges $24 to park on their lot whether you are a guest there or just visiting. It is beautiful inside - must see.

    4
    « Nice and clean! »

    Room was much better than we even expected. We called to inquire about amenities, and the clerk said they were booked full for the evening; we hung up and booked a room through TripAdvisor no problem, showed up at the hotel 15 minutes later.

    3
    « Clean basic moom - Better than average breakfast »

    Clean basic room. Comfortable beds. Bathroom small and amenities sparse. Fair size room with couch and desk. Hotel needs a little update in carpet, etc. Better than average breakfast including waffles and eggs. Tip: Helpful one time charge of $15pp transportation option to and from downtown,/Opryland,/ Grand Ole Opry/Mall etc at the top of the hour for the duration of your stay. Close to Opry Hotel & Convention Ctr. No charge for parking. Note: There is construction on a lot in front of Hotel so be aware that it starts early and lasts throughout the day. Also, this hotel has wheelchair accessible harness and lift equipment at their pool so everyone can enjoy their pool.

  • 3
    « Good hotel, location wasn't for us »

    The hotel is lovely, modern, with excellent rooms and large comfortable beds. If you are going to a concert at the Ole Opry - brilliant, as it has a shuttle service to and from. The service was also supposed to go downtown but we ended up going to the Opry house and getting a taxi from there. $35 dollars one way and 15 minutes later we were downtown! If you want the nightlife it is worth paying downtown prices. You have to walk 10/15 minutes before you can find a bar or a restaurant. The hotel really is very nice and lots of people like the location, just not for us. Decide which location is for you, out of noisy Nashville then it's great, but if you want to party stay downtown.

    4
    « Great Hotel / Location near oprey/ mall »

    Great Hotel,nice and clean. Beds nice and comfortable. Had a nice pool. Only couple miles from Grand Ole Oprey. Also near a shopping mall. Great bars with great music near by. Easy on and off from major highway. Staff were very friendly and helpful

    5
    « Very Accommodating »

    Very clean hotel and room had a nice sitting area that had a desk and couch. Service was excellent and breakfast was very good. We stayed 3 days and left for Memphis. We had a bad experience with another hotel and couldn't wait to go back to Best Western. We stayed another 3 days and didn't want to leave. It was very comfortable and the day clerk was fantastic. Would recommend to everyone going to Nashville. Thank you Best Western for a wonderful time.

    1
    « Best western suites are not so sweet »

    We booked a room at this hotel requesting two queen beds and a pull out couch. Upon arrival we were told the pullout couch doesn't really pull out. It's been locked. My question is why is this advertised as a pull out. There was no additional bedding supplied until requested would definitely not drY here again

    4
    « Pretty good stay »

    We stayed 6/2-6/4, thurs, fri & Saturday. It was pretty quiet. Not many kids, no partier issues. No outside noise. The breakfast was pretty good, waffles, eggs, bacon, sausage, fruit, hot coffee, oatmeal, little muffins and bread goods. The dining area was clean. The room and bathroom were clean with your normal dust in the corner type stuff. The pool and pool area was clean. The staff was very nice. Broadway is about 20-45 minutes away depending on traffic.

    5
    « Opryland's BW »

    The hotel was clean and quiet (even our room across from the laundry room was quiet). They have a shuttle arrangement that takes you to downtown Nashville and brings you back to the hotel for a very modest price. It is about a mile from Opryland so it's an easy drive there. The day desk clerk is exceptional.

    4
    « Nice and Easy »

    We needed a quick and easy place to stay and found this hotel with decent reviews. Cannot complain at all. Nice big room at a good price and it was clean. The one thing was that it certainly is close to the Grand Ole Opry. You're a little ways from downtown but hotels are going to be very expensive the closer you get to downtown. We're thinking of coming back for a long weekend with some friends and we'll probably stay here again. Breakfast was typical with eggs, cereal, waffles, and on and on. We didn't get a chance to try the pool but we checked it out and it looks nice.

    5
    « Great Stay »

    Stayed here for a eight nights. The hotel, while lacking in curb appeal, was very nice. The rooms were large and the beds were comfortable. The pool was very clean. All contact with staff was pleasant. The breakfast had a nice variety of items including fresh fruit. Check in and check out went smoothly. No complaints at all. Will definitely stay here again. If you stay here, you will need a car. I knew the location and planned for that. It's not downtown.

    4
    « Very nice »

    The suite was very nice and well equipped. Unfortunately no one told us about the shuttle that would take you downtown for $10 a day Before we found out about it on our own, we paid $36!!! to park downtown. The shuttle is a great asset, they should tell people about it!!! Our morning breakfast was a little dicey due to apparent no show by the kitchen staff. The desk staff were trying to fill in but it was over a 1/2 hour wait for the coffee machine to be filled, the waffle machine and juice machines also emptied out quickly. The food that was put out ran out very quickly as well. there were a lot of grumpy visitors waiting for the breakfast buffet that was promised.

    4
    « A pleasant stay... »

    This was one of our better hotels we stayed in during a recent tour of KY and TN. The only drawback was we thought we were going to be near the Grand Ole Opry...NOT! This hotel is near the NEW Opry...the larger facility. The Grand Ole Opry and downtown Nashville are about 20 minutes away...with no traffic. However, that said, the staff was excellent and helpful. The breakfast was marginal.

  • 4
    « Great location »

    This hotel is right across the street from Opryland and there Grand Old Opry. There are tons of restaurants almost within walking distance. The room was clean, the staff was pleasant and the experience was fine.

    4
    « Good location, clean and shuttle »

    Went for a girls night out and show. The hotel was clean, beds were comfortable and the shuttle to downtown was nice to have. The drop of place for the shuttle at 5th and Commerce was not the best but not a long walk to the main nightlight.

    4
    « Good Hotel .. Great Location .. Good Value »

    We stayed here 2 night and were very pleased. The rooms were spacious clean and very comfortable. The fitness room was very good as was the pool area. The complimentary breakfast was good and ample. The location was good and quiet but close to all the sites. I would highly recommend this hotel, one of the better Best Western hotels we have stayed at.

    4
    « Great value! »

    My wife and visited Nashville for 3 nights and stayed at the Best Western Suites near Opryland. The hotel was nice and clean. Offered free breakfast which consisted of eggs bacon, biscuits, waffles (make your own) and pastry items. The only problem we had was our room key didn't work on three different occasions and we had to get new keys. The hotel was close to The grand Ole opry and Gaylord Opryland resort. Overall great stay and I would stay there again.

    2
    « BAD »

    We went thru 2 rooms, the air conditioning does not work properly. it does not even blow cool air, more like a fan. we had to leave our door open until 2 am, just to try to cool off room. both rooms were hot, just glad that it was a cool and cloudy weekend or it would of been unbearable !!! Never again at this hotel !

    5
    « NASHVILLE TN »

    Very nice, updated hotel. Room was clean. Very quiet. Had stayed at two other hotels in close proximity on previous trips. This Best Western will be the place we stay when we visit Nashville again. Complimentary breakfast. Staff very helpful.

    5
    « Fantastic hotel and staff! »

    The location, near Opryland and Grand Ole Opry, is perfect. The room and beds are comfortable and clean. What really makes this hotel though, is the friendly staff. We spent 5 nights there and would definitely return again. It is also very convenient to downtown Nashville with a $10 per person round trip shuttle.

    4
    « Great hotel in the perfect location »

    The hotel was so modern and clean I wasn't sure if it was a best western. The staff were very friendly, rooms were big and impeccably clean. Beds were comfortable and linen was fresh. Right across from Opryland and plenty of restaurants to choose from. Great job to the front desk very friendly.

    4
    « Very nice »

    We spent three nights and it was great the staff was very helpful and went out of there way to help us. Would recommend this place to everyone. Walking distance to the grand old opry and other attractions.

    5
    « Excellent Staff »

    All your staff was extremely professional and helpful. The rooms were clean, the internet was fast and efficient. Their Assistant General Manager was very skilled on local restaurants and other areas of Nashville.

  • 4
    « Loving Nashville »

    We spent 5 nights in this hotel and overall found it to be really good. On reception is a guy called Khylam, if you need anything head for him. On entering our room there was a smell, we told him and he was up smelling it and getting a re clean within minutes. Anything we asked him he knew , directions, ideas and to have someone like him on your desk should be mandatory as travellers want it , they need it and it makes all the difference. So big props to him and hope the management read this and knowledge it. The room was large with all you need in it to include fridge, coffee maker, safe , hairdryer on and on. Pool was clean and towels are provided. Overall the hotel was spotless and well kept. Now !! The breakfast ?? not so good and again staff, the singing assistant. Sounds nice but .... Not when she has head set on and can't hear herself by the way this means she can't hear the guests either ? She is also obviously angry her body language and overall presence around guests was intimidating. She marched around obviously not happy. The opening line to us 2nd day was " don't blame me for the oatmeal I didn't make it" I asked where the packets where she just said " there is none it is new company idea" the oatmeal was horrid. The overall breakfast needs a rethink including the size of the room. This is important as setting a high standard everywhere else shows this up. The location is excellent .

    5
    « Really nice rooms, pleasant staff »

    We stayed hear for four nights in a really big suite. The furnishings in the suite were tasteful, comfortable and looked in new condition. Breakfast was included and was of good quality and the staff were very pleasant and helpful. There is a Logan's Roadhouse restaurant, Bob Evans restaurant, Macdonalds and a garage supermarket all within walking distance. It is about fifteen minutes by shuttle or taxi to downtown Music City and about five minutes from The Grand Ole Opry. There is an independent shuttle which cost $5 per person each way to downtown and shuttle that costs $15 per person for the duration of your stay and will take you to the airport and Gaylord Opryland shopping area. This hotel did not have a bar but the quality of the rooms was excellent especially for the price. We would definitely stay here again.

    5
    « This place is a gem »

    Clean, quiet, friendly. Absolutely NO complaints. Take advantage of the shuttle. $10 round trip - avoid the Nashville driving experience at any cost! Takes you downtown and picks up every hour on the hour. The hotel itself -immaculate, no hairs, no bugs. Good pillows, bedding and mattress. Cable service was quite adequate. No need to be a hotel snob and spend more $$ than this hotel charges. You will not be disappointed. We are not country and western fans or southerners. NY Yankees down for the Vanderbilt graduation and quite impressed with the service and quality presented at this Best Western. Excellent hospitality provided.

    5
    « Comfortable Room - Comfortable Price »

    Only a short drive from all the commotion of downtown Nashville, is this gem of a hotel provides large clean rooms, comfortable beds and a morning breakfast. The staff was smiling, friendly and professional. Quick and easy access to our room was nice. Nice large bathrooms, with full amenities. (Ladies you will like that the hairdryer has a diffuser!)

    4
    « Nice stay »

    This has always been a good place to stay for us. There is a downtown shuttle or you can use Uber. Good places to eat are close by. They are a little pricey but all of Nashville is getting out of range for normal people.

    4
    « Recently remodeled »

    We stayed here for 2 nights while visiting the area. While it was very close to the Grand Old Opry, if you are doing anything downtown it is a bit of a drive. Clean room and very friendly staff. Breakfast was perfect for a day of touring the area. Conveniently located off the highway.

    4
    « Impressed »

    I was skeptical of this hotel, but upon arrival, I realized that this wasn't the typical Best Western. There isn't a sign on the building itself, but there is one in the parking lot. The lobby and rooms have very nice updated decor. There's a fridge, microwave, coffee maker and safe in the rooms. We didn't get a chance to try the breakfast. Other than the small rip in the bed linen and stain on a pillow case (housekeeping issues), everything else was great! The rooms were very roomy and the distance to Oprymills, the Gaylord, other dining venues and easy interstate access, really can't be beat.

    4
    « Very nice for the price! »

    I was pleasantly surprised by how nice and updated the rooms were in this hotel. I don't usually stay at best westerns but this one had nicer rooms than the last Hilton I was at! Great place for a cheaper option to stay in Nashville for the weekend. It was a $25 cab ride for 3 people to downtown. About a 15 min drive. Well worth it to save money from staying right downtown

    5
    « Great Location »

    Great location right off the Briley Parkway close to Opry Mills mall and Opryland Hotel, and the Grand Ole Opry. Recently remodeled, within the past two years. The beauty is there are shuttles running downtown from this area that costs you $10, that gets you downtown, and will bring you back. Not bad. Good Breakfast, friendly staff. Will stay there again.

    4
    « Affordable hotel in a good location. »

    We arrived to the hotel in the late afternoon. The lobby was very clean and quiet, the lobby was almost a little too quiet I felt like I needed to whisper, there was no music nothing but silence. We got checked in, I don't remember the clerk being overly friendly. The room was the best part of our stay, for the cost it was nice and large and very clean. We had a king sized bed, a small kitchenette area with fridge, microwave, sink etc.., a couch, a desk/chair, a flat screen TV, lots of seating and lots of space. The bathroom was also clean and a decent size. We booked this hotel due to the hotels in the downtown area being way too expensive and overpriced. We stayed here to go see Chris Hardwick at the comedy club Zanies in Nashville, it was only 10 - 15 minute drive to Zanies from the hotel. We had a really good nights sleep and it wasn't too noisy. The only issue we had was that we were in one of the rooms at the end of the floor and for some reason people from other rooms kept sitting outside our room by the window and talking on their cell phones, it was annoying, but not enough for us to call and complain about it. There was a free breakfast the usual kind you get at most hotels. We were overall happy with our stay, thanks to the room, the cost and the location.

  • 5
    « Nice place »

    Rooms were clean and nicely decorated. Staff was very friendly and the bed was pretty comfortable. They had a good breakfast and the waffles were delicious! The only somewhat negative thing is the size of the bathroom. It was a tight squeeze for two people to get ready in the morning but how much time do you really spend in there? I loved how close it is from the Grand Old Opry. I will definitely stay here again.

    4
    « Great time in Nashville »

    We mostly stay at a BW and always enjoy and appreciate the helpful staff. It was our "base" to stay that was reasonable and included a hot breakfast to get us going for the day to explore the area. The only thing I want to complain about is I reserved this room through BW (not the actual hotel) and needed a roll in shower as I use a walker and the lady I talked with said I would be able to have one. Upon arrival we were told the accessible roll in shower room was not available! We almost considered leaving and going to another hotel but I was offered a tub chair to use, which really didn't fit the tub well but I did end up using it. We had driven down from Canada and were tired and didn't have the time to change hotels - nor was there probably one availabe. I will make doubly sure the next time we reserve - maybe call the actual hotel.

    3
    « Good location, basic hotel »

    Almost gave four stars as this place was a decent value for a pretty good location. Over all clean, with decent sized rooms and all the basic amenities. Nothing to knock your socks off, but we didn't want to pay for all of that anyways... Breakfast wasn't the worse I have seen, the did have eggs a breakfast meat and waffles. aside from that is was very basic. Stale bread items, canned fruit cocktail. They did have fresh bananas, apples and such. Not horrible, but again there was nothing special about it. Small area without a tv made breakfast cramped and lends the feeling they don't really want you in there Service was decent... apparently the pillows suck in every room as when we requested more (because they were small) the desk clerk was almost indignant. Overheard the breakfast lady get mildly pissed at a guest looking for more eggs. Other than that questions were answered, requests fulfilled. Just don't expect bubbly enthusiastic people. Vending machines were very limited in selection from snacks to other products like advil or shave cream. Overall, would stay again. If your going to spend a lot of time downtown, you may want to stay there as shuttles and cab fees add up quick!

    5
    « Hotel »

    Overall stay above average and staff was very helpful. Staff was able answer all our questions about the area and attractions we were interested in seeing, Hotel was a short drive from Opryland and other venues we wanted to visit.

    4
    « These feet were made for Walking! »

    First time in Nashville, so we weren't sure where to stay. We got an excellent rate through Tripadvisor. The hotel was nice, clean, and comfortable but so far away from most things were wanted to see. Surrounding the hotel are chain restaurants and more hotels. No cocktails at this one. Nothing negative to say about the hotel itself, just hope you have a car or lots of cab fare:)

    5
    « Wonderful Stay after the Remodel!!! »

    We had stayed in this hotel a few years ago and it needed a remodel. We stayed this April with a fantastic stay!!! The hotel rooms has been revamped with new carpet, new mattresses, and new furniture. The rooms even have a Keurig coffee machine and the coffee was wonderful!!! We will recommend this hotel to others and will definitely stay here on future visits!!!

    4
    « I would stay here again »

    A few things needed to be upgraded, the pool wasn't working, but it looked like they were trying to upgrade and fix it up, other than that, the people were friendly, and helpful, I'd stay here again.so close to The Grand Ole Opry, the mall, and many eateries.There breakfast was good, the rooms were clean,

    3
    « Nashville getaway »

    This was an average experience for us. We didn't like that we couldn't turn the TV volume up past a "factory setting" - as they hold us when we asked. Also the room was a bit humid. On the plus side it is very close to the Grand Ole Opry, the outlet/mall and they do arrange for transportation into Nashville if you don't want to drive and park in the city.

    4
    « Satisfied with Stay »

    Stayed here for two nights. Drove to many of the local restaurants and bars available nearby. Some other hotels would've been better for walking to bars/restaurants. Close to Willie Nelson Museum, Dukes of Hazzard, and local shopping. Quiet location and rooms were very clean. Room was pretty good size. Various pillow types to choose from. Typical breakfast, nothing fancy. Price was great compared to others in the same area.

    5
    « I will always book a room here when visiting Nashville »

    This Best Western Suites is conveniently located near the airport and the downtown area of Nashville. You are a quick car or Uber ride to anywhere in the city. The hotel also has a complimentary shuttle that runs from time-to-time is you prefer this method of travel. The rooms have always been clean and neat. Perhaps this is silly to some, but I hate hotel rooms that have funny smells. At this Best Western, I have never dealt with this haha. Rooms are spacious with modern utilities. Fantastic Continental breakfast offered daily. At the end of the day, you are absolutely getting more for your dollar when you are staying at this Best Western Suites. Like I said before, I will never book a hotel room anywhere else when I visit Nashville, TN.

  • 5
    « Comfortably furnished room, quiet. »

    The room was a mini suite, nicely furnished. Pillow top beds is a plus as is the oversized room safe which easily holds 2 laptops plus. My only complaints are that the TV was positioned to be watched from the bed only and there wasn't coffee available in the lobby as in other Best Western's that I've stayed at, however they do supply it in the room if you care to make it.

    4
    « No complaints »

    Enjoyed our stay. Staff was friendly & helpful. Breakfast had all the general options and was constantly replenished. Bed and pillows comfortable. Free access to internet (even though slow) and printer. Quiet and in a location near Opryland in a cluster of hotels.

    4
    « Good location »

    Had 2 nights stay at this hotel. It was clean and very comfortable, It's in a quiet location so not a lot of road noise disturbance except of the renovation that was going on around the hotel as they were updating the outside of the hotel, I didn't appreciate being woke up early on the Sunday morning. There were no tea bags in the room, when I asked reception he said everyone has coffee so don't put tea bags in the rooms I informed them that I don't drink coffee so there was no other option for me so he got me some tea bags from the breakfast area. The complimentary breakfast was slow at coming out, we ended up just having the cold option as many people waiting for hot food to come out. All in all a good stay was had here by all.

    3
    « Good location for Opry »

    The hotel is convenient for Opry, Opryland and the Mall. There are several restaurants close by. Room was clean and comfortable and a good size. Breakfast was disappointing compared to other places we stayed at. The breakfast room was small and crowded and kept running out of some food. But an ok place to stay.

    4
    « Good location, clean and comfy rooms »

    Stopped here for 2 nights and its in a good location to explore the Opryland area and also has a shuttle for $10 return into downtaown Nashville. The rooms were clean and comfy with all you needed. The staff were friendly and helpful and the free breakfast was nice

    2
    « Staff Could Care Less »

    The AC did not work in our room and when we called downstairs we were met with excuses and disbelief. The night front desk person told us he "couldn't believe we would need the AC" and to "open a window". When we did all we heard all night was the air compressor on the first floor which was frozen and clogged. When we reported all of this the next morning on check out the front desk person told us she "was new and did not know how to handle to problem". She said she would follow up with us and did not---except to send me a receipt for our bill.

    4
    « A good stay »

    I booked this place last November for our trip in April, and was not disappointed.It was very spacious and a shuttle bus stops by every 30 mins and takes you Down Town, you can stay Down Town and join in the fun (which is non stop and in nearly every bar) listening to live music - mostly Country but some Rock and catch the Shuttle back as late as 1.30am (if you are young enough, 11pm did us. Price of the shuttle only $10 pp, why would anyone want to drive. Anyway - The Best Western, was really good, the staff were very helpful, the rooms were very clean and the breakfast was good, it was billed as a continental breakfast, but it was better than that. If we return to Nashville, we would certainly stay there again

    3
    « Average hotel in excellent location »

    We visit family in Nashville often and always try to stay in the area around Opry Mills, because of the close proximity to the mall and family-friendly restaurants. We had a good but not great experience at this hotel. The rooms were clean and updated. The beds had below-average quality of mattresses and bedding. The free breakfast was disappointing, and the WiFi signal kept going up and down.

    4
    « Nice for price! »

    Nice facility, especially considering the price. Very convenient location to the mall, several restaurants, and the Grand Ole Opry. Downtown area is just a very short drive. Rooms were very clean, however, the pillows were flat and not comfortable. Breakfast was great, with several options to choose from. Would stay here again!

    3
    « Decent hotel if you want to be near Opryland »

    I felt like this was a decent hotel for the money and location. Its far enough from the highway to be quiet and the rooms were pretty nice. I was not impressed with the fitness center, which has some serious ventilation issues. When I told the front desk clerk they shrugged. Breakfast was fine. I guess my biggest complaint is not the hotel itself, which was fine, its the Opryland area in general. I hated the traffic, the chain big box hotels and restaurants, the sterileness of it all. We stayed downtown the other nights of our trip and I enjoyed the atmosphere down there so much more. If I went back I would stay downtown or perhaps a little further out in the country, not at Opryland. That being said, if I WAS going to stay at Opryland (say to go to the Grand Ole Opry at Opryland one night), then I would probably recommend this place to stay in, not because it is a great hotel, but as I noted, it was fine.

  • 5
    « Good Quality Hotel »

    The hotel was under some exterior renovations at the time but it did not interrupt our stay. The hotel is clean and attractive. Rooms were large and the bed was very comfortable. Housekeeping was excellent.

    3
    « Not up to my expectations »

    As other reviewers have stated it was extremely hard to find and when we did find it the construction equipment took up a great deal of the already limited parking. I am handicapped and in January I specifically requested a 1st floor room with one queen or king bed. When I complained to the desk clerk he was didn't appear to care as he said I would have to speak to the manager in the morning. I was pleased that our room was JUST off the elevator however. Our room was large enough and was clean. This was the first BW where you had to return your luggage cart to the lobby. I was very pleased that the eggs in the morning weren't cold and wet. However, they had run out of beskets (sp) an hour after opening and didn't have any more The gravy was great. I won't be staying at this property again when I return to Nashville. I almost for got entry into the build could be made at any entrance day or night with out a room key not very secure

    4
    « We liked it »

    We had some difficulty finding the hotel because our gps was not working right When we saw it was under construction we kind of wondered but it wasn't a real issue.The rooms were big and clean.Some staff members need to be more knowledgable about the transportation to downtown.

    2
    « Trip to Opry »

    We were treated poorly by the front desk.Our room was not ready. There was construction, and our vehicle was covered in debris. After complaining to corporate, we were told the manager would be contacting us. We have yet to hear anything!

    2
    « Ok, but not again.. »

    We were here for two nights while visiting Nashville. Had some trouble finding it, but it turned out to be the hotel where all the building material was, and the building cranes. Not the best signal if you arrive... Unfortunately the guy at the reception didn't make up for this, as he was just not the friendliest.. Room was nice and big, but replacing the ceiling plates when it has stains is not really difficult. Breakfast was ok. Location good if you want to visit the Grand Ole Opry. So ok visit, but not again.

    2
    « Where to begin with the problems? »

    Hotel overbooked, got upgraded to "presidential suite" and it was disappointing, I can only imagine what a regular room would be like. Room not clean and run down, internet didn't work, and got woken up by construction being done at 7:30am. Also was overcharged $70+ on a one night stay with no explanation as to why or an apology for the issue that we were still dealing with days late.

    4
    « Nice hotel- outside undergoing construction »

    My husband and I planned a two day trip to Nashville for a concert and a little sight seeing. The inside of our room was nice- two double beds, microwave, small refrigerator and a separate little area to sit away from the sleeping area. The outside is under construction - which we did not know at the time we booked the hotel There was major construction going on but they were pretty much finished by 5 or so each day. One really nice thing was that there was a shuttle service that got you downtown and back. This was essential, especially since we went during the SEC basketball tournament and parking downtown was an issue! I would consider staying here again

    4
    « Husband and wife getaway trip »

    very nice and clean, would stay @ this Best Western again. Employees very nice. Location perfect for going to the Grand Ole Opry. Just wish the shuttle would take you downtown, not just to the Opry Land Hotel.

    3
    « Noisy Construction »

    The hotel was fine, basic room with sitting area, the beds and pillows were comfortable. Unfortunately, they have construction going on, and they told me when I asked at check-in that the workers started at 9:30-10 AM. In fact, they started at 7:30. Also, the curtains did not close all the way, so the room was not dark after sunrise.

    5
    « Quiet Hotel! »

    With all of the activities surrounding this area of Nashville, we were very surprised and pleased with how quiet the rooms were. Staff was great, breakfast was fine - typical for a hotel. There was construction happening on the exterior, but they didn't start before 7:00AM, and were done early evening. Very good hotel for the money!

  • 3
    « Front desk issues »

    My friend booked 3 rooms under her name for our stay in Feb. When we arrived we were the only 3 couples checking in and we asked to put our own credit cards against our rooms. This was very confusing to them and ultimately messed up the bills a month later. Also when one of the couples got to their room, there was still someone in it. When trying to resolve the billing issue, the staff was very unfriendly and rude. D

    4
    « Good »

    We stayed here for one night it was excellent ,room very big and clean,and it included breakfast.It has a shuttle bus to take you downtown for 10 dollars each, and they pick you up on the hour until 12.30am .Good customer service and helpful ,Opryland is across the road and the outlet mall is next door to Opryland great shopping

    3
    « 2nd time »

    More than likely the last time. I have not been please both stays so I would say that is my fault but will not let it happen again. The breakfast area was not pleasant at all. They could not keep up with demands. Not one that likes to grind to get my cereal out why not the small boxes. Fire alarm went off twice in less than 30 minutes. What more do you want me to say

    5
    « stay in Nashville »

    Our stay was great..the hotel was great and the people were great... can say nothing bad about the experience. When the exterior work is completed in the building it will be even better. but the construction that was going on in no way diminished the stay.

    4
    « Could have been great »

    Building having renovations was not informed prior to arrival. Then had to deal with rude check-in clerks who said you must get luggage to room when I ask for a luggage cattie, then he watched as a vendor made two loads and unload trips with only available luggage dolly.Was awaken at 3:45 AM by truck loading renovation debris dumpster, beeping and metal slamming under window but they were real nice and returned it at 4:50 AM. Mr. William took charge made me feel better but couldn't make up lose sleep and shock or rude awaking. Reminded me of Viet Nam. Rooms and meals were great. Couldn't ask for better location.

    4
    « Georgia couple enjoyed it. »

    We stayed here at this hotel when we come in town for the Blake Shelton conceert. Honestly for the price you pay it is a good deal. It is nothing fancy, but it is a good hotel! Honestly everything was clean and the shower had good water pressure which is important to me. I can't stand a shower in a hotel that the water pressure sucks. The hotel is NOT close to downtown Nashville, but we LOVED THAT! It is very close to Opryland Resort you can walk if you want. The hotel is close to the Opry Mills Mall which is great. We really enjoyed the mall and especially the movie theater it was nice. My husband and I are the kind of people who are always out on vacation enjoying seeing everything so this hotel was perfect for us. The bed actually was comfortable. The pillows are little small which every hotel we go to it seems they are small. I would stay again.

    5
    « Great Hotel »

    Great hotel with updated amenities. Nice location and close to all attractions and restaurants. Bed was comfortable and it was convenient to have a fridge and microwave. The sitting area created extra space. Would stay again.

    3
    « EXCELLENT remodel, but update your STAFF »

    I've stayed at the hotel several times over the last several years (twice in the past 4-6 months) and was pleased to return to find a fantastic remodel. Of course the price has increased, but such is worth it given the quality of the property. HOWEVER. The new remodel and the quality of several members of your new front desk staff are not parallel. In the past I have received excellent customer service and professionalism from your team - unfortunately, its evident that your new team has little passion for customer service and is merely there for the paycheck to pay their bills. WHY would you consider hiring people who aren't service and quality driven? WHY remodel to the scale that you have and have such poor representation of your brand on the frontlines? During my last stay another customer even remarked to me in the elevator after checking in "Well. This is NOT what I remember it being!" I will return to this hotel because the location is fantastic, the airport shuttle is always professional and pleasant, the rooms are always clean/tidy (thank you, Terri for always overseeing quality and being so kind with any concerns!) and it is a familiar home-away-from-home to me. But it GREATLY concerns me to see such a negative change (obviously in management, who makes the hiring decisions) when your hotel is one of the finest for the price and quality in Nashville. On a more positive note, thanks to Terri, Cullan and Melinda for always being welcoming and professional. You keep us coming back. I look forward to seeing positive changes in your future, whether in training or replacement. Your customers deserve better quality.

    5
    « A comfortable stay for the night »

    Great location for a short walk to a Logan's Steak house and a clean, quiet, comfortable room for a great nights sleep. This was a stop over on our way home from Florida. The Best Western had everything we needed and was close to decent restaurants which had a variety of choices.

    5
    « Nashville Stay »

    Having stayed at this property for several years, I have seen it improve throughout the years,,, but also has the price has gone up quite a bit. The rooms are nice and the hot water great. Shower wonderful pressure. Beds fine and breakfast good. Kurig coffee maker in room, but a cheap coffee and not so great. Seems like someone is working around the motel cleaning and doing maintenance. The help in the breakfast area improved greatly from the past. Would stay there again, as the location is good.

  • 5
    « Lucky us at BW! ?? »

    My wife and I have stayed here before when in Nashville. We had a full slate planned for a Valentine's Day get away. The BW is a good location for the activities we enjoy: Grand Ole Opry, General Jackson Showboat, Opry Mill Mall, Convention Center, many good restaurants and more. It's only a short drive to downtown. We usually spend time honky tokin on Broadway and attend s show at the Ryman. We have always been pleased staying at the BW but this time when we entered our room we both said WOW! There was a large beautiful living area and a large bedroom with a jacuzzi. We had a wonderful 4 night stay for only 419.32 including tax. I made our reservation with Booking.com. Checking out I mentioned our nice stay. The nice fellow at the front desk smiled and said we were in the Presidential King Suite. I thanked him and said we'll be back!

    4
    « good location »

    hotel is good location to all of opra land and restaurants . all of items in hotel in good shape ,breakfast typical ,vending machine in lobby not taking bills,good location to stay in Nashville . rooms spacious and set up properly . only problem is pillows ,those small decor type ,not good for sleeping

    5
    « Lovely Room, Excellent Staff, »

    Quick check in, although had to correct the price per night that I was told over the phone. Quoted $88 per night when I called, but the paper I was asked to initial/sign had a rate of 100 and 102 for each night.. When I questioned the rates, mark was more than happy to correct, something about booking it thru BW reservations, but I had called the hotel? Not sure what that was all about, but it was quickly fixed. Our room (King) was on the fifth floor, very quiet, bed was very comfortable, clean room, everything we needed plus. Breakfast was the standard free BW breakfast, nice seating area and good coffee. Also had a Keurig in the room if you wanted to make your own coffee. We also received some great recommendations for close restaurants and Nashville restaurant for lunch. as well as how to see downtown Nashville without taking the tour trolley since most of what you want to see is in a very close proximity. Would stay there again for sure

    4
    « Nice room confusing reservation and check out »

    The building is well kept and extremely clean. King size bed room very spacious and clean. Whole place smelled fresh. Breakfast just ok. Located just across the road from Opryland. A about 5 miles from downtown Nashville. Good overall experience here but one thing I have to say is that both times I have stayed at a best western in the last year has been (both times) all out mixed up when it comes to the booking process. Each time I have booked through the main best western number, and much of that information is not conveyed to the individual property. For example, this time I was using points that were given to me for the mix up last time. I booked the room and stated I wanted to use the points for a free night. All good. Got a email confirming that. So staying a total of two nights one supposed to be free. On our second evening there upon returning back to the room after a day downtown, my husbands and my keycard didn't work. Down to the front desk we go, I asked if it had something to do with one night being free-were both nights put into the system? The desk clerk didn't check just told us we had probably demagnetized our cards by putting them by our cell phones (which we hadn't). He rekeyed our cards and we were on our way. So day three go to check out asked the young desk clerk to make sure the points were being redeemed. He said oh no we have no record of that I have to call my manager. Manager comes out says oh you would have had to tell us that at check in. Do you have a voucher? Of course I didn't have the voucher as I was told upon booking that my points would be redeemed. Luckily I had saved the email and it took an extra 15 minutes to clear all this up. I had to FORWARD him my email (??) I'm now sending a best western email to a best western email. Don't their systems communicate at all?? I still don't know if I have been charged for the second ("free") night on my bank end only time will tell. The manager said 3-5 business days. Ought to be interesting. The manager didn't seem to give clear answers. How does this happen? I don't expect a good answer at this point. I only know it's frustrating for the customer. I like best western but they need to get their booking process straight. Enough said.

    5
    « Convention »

    Nice clean room, nice clean hotel, eggs, bacon and sausage at breakfast, pretty quiet, convenient to Opryland Convention center so did not have to pay Opryland prices, have stayed here in the past and will do so again.

    5
    « Very Clean...Helpful Staff »

    Enjoyed our stay here. Staff was helpful and hotel is very clean and inviting! Desk staff was very helpful getting us transportation. Our refrigerator did not work in our room but we managed without it.

    4
    « Very Nice. But only "fair" Wi Fi »

    We were staying just one night on our way through Nasville. We were greeted by a very friendly staff person who said she was on the cleaning staff. The room was beautiful, clean, with two very comfortable beds...and the pillows were fantastic. The usual BW hot breakfast was included, along with bananas and oranges. The only complaint was the intermittent WiFi. My iPad would not stay connected, perhaps because of the "fair" signal strength. The front desk was unable to solve the problem except to offer me the use of the system in the lobby. Other than the WiFi, we were very pleased with the very comfortable accommodations.

    5
    « very pleased »

    We were very pleased with the friendliness of the staff, the décor was very up to date and clean. A very positive experience. The continental breakfast was served hot and was a definite plus to our stay. The staff was helpful and went above and beyond to make sure we were comfortable. I would stay there again without hesitation.

    3
    « Church youth retreat »

    Overall a decent experience, though I've stayed at better Best Westerns. Breakfast was excellent. Beds were comfortable. Some of our rooms weren't clean like they should have been. Our check in process was delayed due to miscommunication between group sales and front desk. They were however able to accommodate our late arrival.

    4
    « Great hotel...but »

    Everything about this hotel is great, except for the breakfast. We stayed here on a Tuesday night because we had a flight the next morning and live over an hour from the airport. We discovered the breakfast didn't start until after the time we needed to be at the airport. It seems to me that for a hotel this close to the airport, they should start breakfast much earlier. Other than that, great hotel!

  • 4
    « Nice hotel »

    The rooms were nice and clean and wonderful breakfast each morning. Front desk not very reliable and the shuttle bus left us at Opryland and never came back at allotted time. We kept calling hotel with no answer - kept getting a fax signal. We had to walk back in very hot heat to the hotel and barely had enough time to get around for a show we had tickets for that evening.

    5
    « Vacation »

    Just spent 5 nights... Great breakfast.... Perfect location to everything....clean.... Will be back !!! Easy to get to from airport... Quiet...hotel just did "upgrade"....easy parking...employees helpful with directions... Nashville Palace is about a 3 minute drive ... Great music !!!!

    5
    « A week of good business nights »

    Modern, clean and comfortable place. Friendly and smiling staff around , ready to help anytime . Exelent breakfast and the coffee taste like coffee ! Yes, a few red lady bugs around the window but inoffensive and match with the decor and don't bother your sleep ;)

    5
    « Business or Pleasure Traveler »

    I have stayed at this facility on several occasions for business travel and for a relaxing w/e with friends and family. It is always a great stay. The staff is friendly and helpful. The facility is clean and has been undergoing a remodel. This is always my stay of choice when in the Nashville area.

    4
    « good and bad »

    the housekeeping help were so very kind and polite. the desk clerks were snooty. We had 2 terrible noisy neighbors. When I told the desk clerk the next morning, he just looked at me. I told a different clerk the 2nd night and he was willing to put us in a different room, but there was no apology. New bldg and it was very clean.

    3
    « A disapointment in more than one area! »

    Watch for hidden Safe FEE even if you don't use or want a safe!not a big deal but You should be made aware of it.Staff could use some training in customer service. Room had 50+ lady bugs, staff not helpful to deal with this.Internet patchy. On the upside; transportation to Opery was available right outside the door, close to restaurants walking distance ,not much traffic noise, mini golf close by.

    5
    « One of the best hotels I have stayed at »

    Fast internet, hard water, very nice and helpful staff. I would definitely recommend this hotel if staying in Nashville. The hotel is also fairly easy to get in and out of from the interstate. The Grand Ole Opry and several restaurants are nearby.

    2
    « Not up to Best Western Standards »

    In-room condiments OLD - could not block out light - ugly exterior. Poorly trained new staff - was not able to use my Best Western gift certificates because staff did not know how! No stopper for bath tub and carpet looked dirty. Pillows way too SOFT but mattress was comfortable.

    5
    « Great hotel in a good location »

    We stayed here for two nights and had an overall great experience. The room we had was a king size and had a great size. I said to my husband it was almost too big as we would put things down and couldn't find them. loved having the fridge in there too. The front desk staff were friendly and the breakfast was good. There was enough of variety for 4 of us. We loved being within walking distance to several bars and restaurant and it was only $15 to UBER downtown from there on a Saturday night. The check-in and out were fast and efficient. The only thing we didn't like we're the pillows. They were small and square and I needed at least 4 just to get comfortable.

    3
    « Conference Stay »

    Do not use this Hotel if you are attending a Conference. They want to charge you extra for Shuttle Service. This service should come with the expense of the stay. I was very disappointed in the fact that they did not have better Customer Service.

  • 5
    « Great Experience »

    The Best Western in Nashville went out of their way to provide a great experience for me and my coaches. The hotel staff allowed us to store a batting protective screen that was purchased at the ABCA convention over night in a storage area in the hotel. This was a inconvenience to the staff but they were very accommodating with our dilemma.

    4
    « Nice stay, Great Location »

    I've visited Nashville several times now and each time stayed at a different hotel, mostly because of prices and availability. Anyways, this hotel is in a great location, very close (and when I say very close I mean right down the road) to the Grand Ole Opry and Opry Mills Mall and downtown is only a few minutes away. The hotel it's self was very nice. Staff was welcoming and very friendly, we made it into town quite early and they allowed us to go ahead and check in which was super great! Check in was a breeze as was check out. Breakfast was good but could use a more versatile menu as each day they had the same thing. Rooms were very nice, clean, well-kept, comfortable beds. All in all, it's a great choice and I definitely plan to stay here again if available!

    5
    « Easy place to get to »

    The stay was very enjoyable, the staff was fast and always asked if there was anything they could do for you. Rooms are nice and comfortable. I would recommend staying here if you are a single or a large group. Nice place for the value.

    4
    « nice stay »

    Fast, friendly and helpful check in. We stayed in a good sized double suite, clean and modern with microwave, fridge and safe. Very nice restaurants close by. We booked onto the shuttle bus to take us downtown that evening $10 return. Hot buffet breakfast was provided, good choice and very tasty. A nice hotel, would stay again.

    3
    « Disappointed »

    I so wanted to give this hotel good marks but I couldn't. The décor was nice but the air conditioning unit was broken and we sweated all night. It was unusually warm for this time of the year so we were really hot. The unit also made noises and kept us awake. There were also ladybugs crawling on me in bed. My husband ate breakfast but said it was not good. And finally, the two guys that checked us in were not friendly. We won't be back.

    5
    « Nice hotel »

    I liked this hotel it's right off the interstate and next to a nice indoor outlet. It's located in a convenient location. The only problem I had was the gentle man at the front desk when I called about my room to see if it was ready. The general manager helped the situation and made it all better. Besides that the hotel was great and the rooms are big and nice and up to date.

    4
    « A Quiet Spot »

    This was the best priced hotel in the area, with the highest ratings and it did not disappoint. The room was well appointed with fridge, microwave and sink, and a couch that made the room a little more comfortable. Wi-fi in the room was free, but weak and frustrating. NO resort fees!! Breakfast was your typical hotel breakfast, nothing special, but nice to have included. We do enjoy Douwe Eggbert coffee and think it would be nice to have it in the lobby for guest to enjoy at any time. Easy access to several restaurants and a convenience store with gas. Opryland Mall nearby is definitely worth a trip. Lots of restaurants and a food court, fun things to do and shopping too. Shuttle to Opryland Convention Center on the hour, upon request is $15 per person per stay. During Christmas, for 2 people, Yes, for a family??? Hotel location is close to Opryland Hotel, but for cold December holiday nights, it might be a bit too cold for a walk. Traffic can be horrendous during this time, too many events, mall shopping and not enough parking. Parking for Opryland was $26 a day, even if you were just there for a couple of hours. However, this hotel was in a quiet area, with little traffic and you. Old easily get to a few restaurants without fighting traffic.

    3
    « Decent hotel, but had some issues... »

    We stayed here with family for a long pre-Christmas weekend in Nashville. Located in fairly close proximity of Opryland, the Opryland Mills outlet mall, and the Gaylord Opryland Convention Center, as well as close to a slew of restaurants, it is a convenient location and is a fairly easy area to navigate. It also can be challenging due to traffic, as we discovered this past weekend... There were a variety of Christmas events occurring in the area, one of which blocked access to the hotel. It took us over two hours to turn on to Music City Circle and drive the .6 miles to the Best Western Suites. While this is certainly nothing the hotel can control, take this in to consideration during the holiday season. You will encounter traffic, more so than what one would normally see with just regular Opryland traffic, which may block access to ANY hotel in the area. The Best Western Suites building is older, but the interior was remodeled last year. The exterior is currently being renovated, and there is currently no signage on the exterior of the hotel. Keep this in mind if you are traveling in the near future. My husband and I were the first to arrive to the hotel, and were able to check in two of out three rooms, The staff was remarkably friendly and willing to engage in conversation and offer suggestions for food and entertainment. We entered our room, which appeared quite clean, but upon closer inspection had a few problems: 1. Ladybugs. While this is something common in the late fall/early winter in the South, it was a bit disconcerting to find several flying about the room and crawling the walls and windows. We are used to this phenomenon, but know other patrons may not... 2. Stained walls. Our room had two double beds separated by a nightstand. The half wall separating one bed from the couch was stained with something. I will leave it at that. 3. The bathroom. While all appeared clean, there was a big glob of something (gum?) stuck in the door frame. Additionally, after showering, messages from previous patrons began to appear in the steamed over mirror... "Aloha," twice, "This mirror is dirty," and some puerile drawings. This made me question how clean the rest of the room actually was... 4. The shower chair. My husband referred to it as the death trap. Two of the legs folded in while my husband was showering. It sank down about four inches until he was level with the edge of the bathtub. We laughed it off, but realized that it could be an issue for someone else. Now for the good: the linens (towels, washcloths, bedding) were bright white and smelled of bleach. The rest of the room appeared clean- the beds were made tightly, the floor was vacuumed, and all surfaces were wiped down daily. The layout of the rooms is nice, and includes an open closet containing an ironing board and iron, as well as extra blankets, the bathroom was replenished daily with toiletries, clean towels upon request, and has a hairdryer available for use, there was a mini-bar area which was comprised of a bar sink, mini-fridge, microwave and coffee maker, plenty of clothing storage was available, there was a room safe, and lastly, there was ample room for a pull-out sofa, coffee table, and desk and chair at the far end of the room. The staff- everyone we encountered- was incredibly friendly and helpful. The location is convenient to Opryland, and a few minutes drive to many area attractions, including downtown. It is a family hotel, but is fairly quiet. The showers had fantastic water pressure and plenty of hot water! Breakfast was included, but was fairly basic. Wifi was free, but fairly slow. Overall, it was a decent hotel for the price. Our family members felt that their rooms were well-maintained, and both seemed to be in better condition than ours (One of the housekeeping staff was kind enough to fold some of the clothing my niece, whom we dub the hurricane, left on the floor of her room). Our issues may have been a fluke.

    4
    « One night stay for a concert »

    Very pleased with our stay. The hotel was newly renovated and very clean. The staff was nice and let us check in 30 minutes early. The room was large with a comfy king size bed. However the pillows were very flat. The shower had awesome water pressure. Breakfast was also good. Nothing fancy but it's free so no complaints. We would most definitely stay here again.

    4
    « Christmas outing »

    My wife and I decided to get out of town and take in a Christmas Opryland show. We stayed at the Best Western nearby to avoid the expensive Opryland Hotel. The hotel was good (old but remodeled). The neighborhood was a hotel wasteland--totally not walkable.

  • 5
    « A Lovely Experience »

    The staff were very friendly, and I absolutely loved the layout of my room. Everything was fantastic, especially considering the price. I enjoyed the fact that there was a couch, a desk, and a bed - it made it feel more homey for me (especially considering that the drive itself was quite stressful).

    4
    « Nice place »

    everyone was very polite and worked really hard , rooms clean. great location, a nice couple of days. they were kind and let us in a little early. the free breakfast was good. the second day the place was full and the staff really ran their butts off to make sure there was plenty of food and supplies Like all hotels I have no idea who picks out the carpeting in the halls.

    5
    « Great Stay »

    The staff was very helpful and friendly. The room was clean and well maintained. I did find a couple of ladybugs near the window, but nothing to worry about. The TV even had a sleep timer. Love that feature.

    5
    « Stay here! »

    We stay at this hotel any time we go to Nashville. Friendly Staff.. very nice rooms... good price. We love being close to so many nice restaurants and the Opry Mills Mall! We stay here with our children and their families every Thanksgiving weekend. Perfect for us!!!!

    5
    « Birthday Weekend »

    We have stayed at this BW before with a large group. We will definitely stay here the next time we plan a stay in Nashville. There is plenty to do in the immediate area and it is a cheap shuttle ride to the action downtown.

    5
    « Clean & Quiet »

    This was a nice clean, quiet facility with a larger room that I expected. We will come back and stay here again. The location was very handy for Opry Mills shopping without the expense of some other facilities.

    5
    « Wonderful stay »

    What a real nice hotel. Firstly whilst checking in, we were greeted by very friendly and helpful staff, and this continued to be the same throughout our stay. The hotel is very well presented and maintained. During our stay some maintenance seemed to be happening outside but this was no problem for us. If visiting this area again we would certainly stay here again. Easy walking distance to many resturants.

    5
    « A nice place to stay in Nashville »

    The front desk employees were friendly and very efficient. We stayed here for three nights. Our room with two comfortable double beds was clean and spacious and equipped with a flat screen TV, a fridge, a microwave, and a coffee maker. There were plenty of towels and other amenities in the bathroom. Since our room was on the 4th floor, we were glad that the elevators worked the whole time we were there. We loved the free and fast wifi and the round trip shuttle service for $10.00 each.

    5
    « a pleasant place to stay in Nashville »

    I had a spacious , comforting room, well designed and equipped with microwave, fridge, coffe maker, reasonable range of tv channels and a sofa. Check in was swift and check out was expedite, I could not valuate the breakfast never the less, plenty of parking free of charge space.

    3
    « Opryland Visit »

    We checked in no problem, front desk staff were good and processed us quickly. The room was clean , bed was comfortable...we loved the shuttle service. Considering the cost was much cheaper than staying downtown we were pleased.local restaurants were a lot of fun...overall a nice stay in the hotel

  • 5
    « On the Road to New Orleans »

    Stayed at this hotel as we were going to a concert at the Grand Ole Opry. Excellent location, near the concert hall and a very large shopping centre to, just 5 mins drive. Ate in the Santa Fe Cattle steakhouse just round the corner from the hotel which was good too. The hotel is excellant value for money, clean and tidy and does what it says on the tin.

    5
    « Big room, clean, good breakfast »

    We loved this hotel. The most important things have been updated like the beds and bathroom vanities. It was clean too. But the best thing was the size of the room we had. It was standard double size, but then also had a couch and desk area. We were there for 3 nights and were really able to spread out and enjoy. We also liked the in room coffee maker and microwave and the breakfast had a good variety. We will stay here again if we visit Nashville in the future.

    2
    « Could be a winner »

    I stayed here for 2 nights recently and because the Hotel was getting a face lift it made the stay a little less then okay. The entire outside of the building was being painted so it was no sign on the building when I drove up. The rooms were very nice but you were limited because of the painting (i.e. My room was the first room by a side door that never locked). A plus was the area the hotel was in. Less then 5 min from Ophre Mills Mall. Easy excess to the interstate. This place get a 2 out of 5. Could get 4's if it wasn't for all the mess.

    4
    « Great value »

    We have stayed at this same Best Western for 3 years, very clean, nice sized rooms, continental breakfast is decent, great value. The internet is extremely slow though, no matter what time of day. I cannot comment on the pool due to the time of year we visit Nashville. It appears to be nice. They were painting the outside of the building during our stay so the Best Western sign was not on the front (at first we feared they were closed)

    5
    « Great Place »

    We were there for an anniversary weekend. Loved the hotel and staff. The hotel had a shuttle service for $10 per person round trip they would take you to downtown Nashville and drop you off and bring you back. The shuttle ran till 2:30 am on Saturday night, great advantage for a couple wanting to celebrate safely. We will be staying here again..

    4
    « Great hotel and great deal! »

    We stayed at this hotel at the end of October. We have never traveled to Nashville before so before we booked, I asked around to find out where friends have stayed in the past. No one had stayed at this particular hotel but based on the website photos and price of the hotel I thought it would be worth a gamble. We were very pleased with this hotel. Check in was easy, the inside was recently remodeled it looked like, the bed was comfortable, and shower pressure was awesome! There was some remodeling going on outside at the time we stayed but it never bothered us. We also used the shuttle service where you could pay $10 per person and ride the shuttle all day to downtown Nashville. It was just perfect! The shuttle typically ran until 1 o'clock in the morning. We would definitely stay here again and recommend it to our friends and family.

    4
    « Nice stay, but a little high »

    Front desk folks were marginally helpful, outside of property looked a little tired, but the rooms was great. We shared it with over 40 ladybugs. I say 40 because that's how many we killed and they still kept coming. It wasn't a big deal, to us, and that sentiment was shared by the front desk. A little pricey, but in Nashville, it was about right for what we got.

    1
    « Best Western-How About "WORST" Western »

    Frankly, it troubles me to have to "re-live" the horror and abomination of staying at this hideous dump as I write this review. With regret, it was booked and recommended on the American Airlines web sight. To begin with, the outside of the building is getting painted so all of the Best Western signage was removed. As a result, I drove past this joint six time before I finally figured out it was in fact the place I had mistakenly booked a room at. You would think that management would have informed guests that the signage was missing with a simple phone call or E-mail alert? And speaking of management, while at this "bug infested-filthy property" for 3-days straight, I asked to speak to a manager as I keep getting the "run around" that he isn't there. When I finally checked out on Friday morning, I asked again to see the manager and was told he won't be in until Monday morning by the desk clerk. That would make 5-days in a row with no management on sight. I also have countless photos to support my clams but let me start by saying that the room had; broken/busted up furniture, spiders (and other bugs) crawling our to the smelly wall A/C unit vents, the ironing board had broken legs, the hair dryer wouldn't work correctly, the bathroom was dimly lit, the shower plumbing didn't work correctly as the faucets leaked badly, the plastic cover bolt caps were missing that hold the toilet to the floor, there wasn't any air vent/ceiling fan in the bathroom, EVERYTHING was covered in disgusting un sanitary dust in the room and bathroom, housekeeping left useless tiny bars of soap to shower with, there wasn't a bath mat for the shower floor, some of the towels were dangling on the top of the toilet from the wall towel rack, the bed head-board was falling from the wall it was originally attached to, the TV had a very poor selection of analog stations to choose from, the volume was hard to hear, repulsive/greasy finger prints all over the inside of the two elevators, the glass in the area of the front doors of the building was full of hand prints and dirty, the maintenance guy left a broken/old A/C unit just laying in the hallway for two days as you had to walk around it to get to the elevator (a fire/trip hazard in my opinion), the under sink cabinet door had a missing/broken hinge of which keep the door from closing, there was so much dirt build-up in the cabinet itself-I feel compelled to report this to local health department, the bed was lumpy and the tiny pillows they used wasn't for a king size bed, the front desk person who checked us in was very rude and ignorant, the "courtesy breakfast" was a joke-slop that the homeless wouldn't eat plus it was a filthy disorganized mess each morning, there wasn't a "do not disturb" sign in the guest room, the clock in the room wasn't set to the correct time (two hours off-it's NOT my job to re-set the clock in a hotel), the front door in my room would BANG into the bathroom door - poor planning/design, the shower curtain didn't have the popular/modern bowed out rod as real hotels have-in order to keep the disgusting curtain from hitting your body and there was poor water pressure in the shower. The parking lot was also poorly lit in most spots. No one on sight would ask the "BARE FOOT" distasteful and objectionable guests eating in the breakfast area to go and put shoes on. On top of that, there were some nasty and sleazy drunks completely emptying out the ice maker as they actually used a folded cardboard beer container/box as an "ice cube ramp" for channeling the ice directly to their many coolers all lined up in a row, yet NO ONE on sight said anything to them. I would NEVER - EVER stay at this refuse heap or recommend it to anyone.

    1
    « Horrible stay, very very noisy starting early every morning of our stay »

    For starters, the hotel wouldnt or couldnt send an email confirmation. I called back with the confirmation number to make sure it was legit, and it was, but an email would have been peace of mind. Upon arrival at where the GPS said was the correct address there was a blank white sign with no sign of BEST WESTERN ANY WHERE ON IT, and quite a distance behind the sign was a hotel with plastic over the windows and only a couple vehicles in the lot. The staff was nice as we checked in to the unmarked hotel, it was the right place after all, thanks to my iphone gps... We walked into the room, it was nice and clean, but the AC was not doing a very good job. Exhausted from driving 10 hours we just assumed the AC would catch up and start cooling. I woke up sweating a few hours later and walked over to see what was up with The AC and pulled the curtain back and discovered the problem. The intelligent hotel owner or someone had completely covered the whole window and AC with clear plastic and masking tape. The AC was boiling hot because it couldnt exhaust the hot air outside. I immediately opened the window and removed the plastic and it started cooling, I wonder how much carbon monoxide we breathed prior to the removal of the plastic.... To make matters worse, the noise begins promptly in the early morning with heavy equipment beeping alarms as they started to paint the side of the hotel close to our room, and this went on all day until after 5. Then this horrible rumbling down the hallway disturbed us even more causing me to look to see what it was. Again, the intelligent owner or whoever had workers removing the AC units out of rooms, placing them on a cart and hauling them down the hall and onto the elevator, dripping water out of them the entire time. To make matters even worse, they were hauling them outside right under our window and after cranking up the very noisy power washer, proceeded to wash the units in the parking lot. Then they would haul them back inside dripping water even more onto the elevator then noisily down the hall to put them back into the room. WE WERE TOLD NOTHING ABOUT ANY OF THIS CONSTRUCTION PRIOR TO OUR ARRIVAL AND CHARGED FULL PRICE. When confronted about these issues, they pointed out the small 8.5x11 inch sign on lobby desk apologizing for the construction, which i did not see when we first arrived.

    4
    « Pleasanst stay, not far from nashville »

    The Best Western was a lot nicer than i was expecting. I stayed in the Business King room. It had a place to hang coats as well as a rack above for storage. Near that was a folded up ironing board and iron. Across from that was a small fridge on top of that a counter with a keurig and keurig single serve cups. A small sink. The Room had a huge bed and beautiful clean sheets. had a dresser with a nice flat screen on top. The tabletops on each side of the bed had lamps with plugs for charging. The room aslo was spacious with a seperate area with a desk and lamp and nice chair. Alos had a couch and coffee table. Plenty of room. The bathroom was spacious enough and very clean. Had a blow dryer and updated sinks. Shower was clean. Towels were clean. Breakfast changes daily. Cereal, milk, orange juice, apple juice, assorted pastries and muffins as well as eggs. Shuttle service to downtown Nashville runs until 2:30 a.m on weekends I believe, and is $10 round trip. Drops and picks you up at same location. Only con was the coke machine was broke, but thats a small detail. I would stay here again, great for families. Has stairs, and elevators...staff was nice enough.

  • 4
    « Great hotel experience, watch for scam in the parking lot. »

    Breakfast was great. Hotel and rooms were very clean. Great coffee in the room. Watch out for women in the parking lot with a great story about a need for gas, it is a scam. The need for 200 words to complete this survey is unnecessary, and will prohibit people from properly recommending a good experience.

    5
    « Very Nice Room »

    The room was very nice, a lot nicer than we expected. However, the staff answering the phone was not very helpful in booking a room. The person answering the phone said they did not have any rooms available. According to Trip Advisor there was a room available and we booked through the Trip Advisor app, which was really convenient.

    4
    « Great location for grand ole opry »

    Well maintained hotel, Comfortable sleeping. Very good.Location for the Grand Ole Opry. Good breakfast. Staff was friendly and very helpful. Highly recommend. If you go to Grand Ole Opry be sure to ask the front desk staff for parking tips!

    1
    « The "Good, Bad, and The Ugly" »

    The hotel was "off the beaten path" and parking lot looked dark and deserted. The landscaping was under construction. There was an error in my reservation booked on Hotel.com. The hotel staff did not expect me, but the manager accommodated me for the discounted rate! Everything went downhill from there. I was given the key to another guest's room. My assigned room looked clean and nicely decorated, but the bath cloths were stained. The bed was confortable. But, the next morning, I saw "lady bugs" on the ceiling and wall near the head of my bed! When mentioning this to the manager on check-out, I learned that he was aware of the problem. He referred to the bugs as being in the hotel in "droves", but was dismissive in stating that all of the hotels had them. I have previously stayed in other Nashville hotels on the same date and have never experienced this problem!

    5
    « Good experience at good price »

    This was a very nice room with two beds and a couch. The TV was large and major channels had HD. Also there was a great coffee maker as well as microwave and fridge. Breakfast was ok but nothing to write home about.

    4
    « Nice place to stay »

    This was a very clean nice place to stay and it is very close to the grand ole opry as well as downtown Nashville. I would recomend staying here if you do not mind a short drive to downtown and an easy cab ride to Opryland. There are several nice places to eat in the area as well.

    3
    « Good Hotel and Location »

    Two friends and I stayed here for one night on a girls getaway vacation. It was easy to find, clean, good customer service. Pillows were awful, too flat and too small and too few. Upon check in, another guest came to the desk and showed a picture of a cockroach (alive) they found under their bed, they were given another room and we checked before we unpacked, our room seemed to be vermin free. The only problem we had was the shuttle back to the hotel after the Opry. We took a cab over but was told we could catch the shuttle back for $5, but when we started looking for the shuttle no one seemed to know where to pick it up. We ended up catching a ride with another hotels shuttle and the driver didn't charge us anything to ride. Then we took the shuttle downtown, and was to be picked up at the bottom of the hour, we were walking to the pickup spot and saw our shuttle take off at 20 minutes past the hour. We didn't want to wait another hour so we ended up hailing a cab, which charged us $27.00 to take 3 of us back to the hotel. If the hotel is going to provide a shuttle, they should tell the guests a precise location where they can be picked up and the driver should wait until exactly the bottom of the hour to depart, if that is the time.

    5
    « Great Hotel »

    The hotel staff were very friendly. They offered helpful information about the area. They had direction already printed out for the most visited locations in the area. We had a king size room on the first floor that was great. The weather was warm enough for use of the pool. It was clean , with many chairs and tables in the area to lounge in. The location was good for us. It is within minutes to the opry, opry mills, and General Jackson. It is an easy on and off from the interstate. We would stay there again

    4
    « Great location »

    We stayed here for 2 nights while on a road trip. This hotel was the ideal choice for us as it was very close to the Grand Ole Opry which we had tickets for. We also visited the mall and had a meals locally on both nights. Room was clean and tidy and more like a suite with a sitting area and a huge bed. There is a shuttle bus that runs between all the hotels in the Music City Circle and for just $10 pp return travel it is a really good service. It runs form 10am until 1.30am so you can do some partying if you want! Only slight negative is that the complimentary breakfast is not the best and the breakfast area is small and can get over crowded. But overall a great choice for staying in Nashville.

    4
    « Great Hotel »

    Had a long weekend here, used the shuttle $10 round trip every day to get into Nashville. Took advantage of the breakfast every morning also. Waffles, eggs, bacon etc. All good. Keurig machine in room with 2 kinds of coffee. Front desk staff were very helpful answering our questions and giving advice.

  • 4
    « Best service »

    The desk service and information provided was very professional and willingness to help outstanding. Hotel had a very clean room, free breakfast and shuttle service to attractions. Located near Opryland made a quieter yet convenient place to stay.

    4
    « Really nice room with a jacuzzi tub »

    We stopped here on our way home to Ohio from Texas and I chose it because of it's proximity to the Gaylord Opryland Hotel. The room was really nice with a big Jacuzzi tub, however when we took showers the water would back up so much that you were standing ankle deep in water by the end of the shower. The toilet was also loose when you sat down on it. We mentioned it to the girl at the front desk when we checked out so hopefully it will be fixed soon. The breakfast was OK but I kind of got upset watching an older lady who came in and fingered bagels and Danish with her bare hands and then decided she didn't want them and put them back. And yes, there were tongs to use to pick things up. The bed was extremely comfortable which was the main thing we were looking for since we had been on the road driving all day. The hotel was kind of hard to find even with a Trip Tik as it sits back off the road a bit.

    2
    « Enjoyable trip turns to extream disappointment....... »

    The hotel was satisfactory. We had trouble checking in, the toilet was loose from the floor and the breakfast space was crowded. We did like the shuttle bus from the hotel to go downtown Nashville. The staff was friendly and helpful while we were there. However, since we have gotten home and had to call them because of a problem on our Visa bill I have to revise that. The manager is very rude and uncooperative and actually hung up on me. He will not return my calls and the problem stems from the problem the clerk had when he was checking us in.

    4
    « On the Edge »

    This was a lovely new hotel with a very clean room, free Wi Fi, and close to restaurants. We had trouble locating the hotel even with a GPS as it sits back from the highway((way back). We chose this hotel for the two days we were visiting Nashville and we were going to the Grand Ole Opry and this hotel is only five minutes away. However, by staying outside of downtown Nashville, we had to navigate the morning and evening traffic to get to downtown. Since parking downtown is expensive we feel it might have been best to stay in town.

    5
    « Vacation to Tenn »

    Great time in Nashville. Room was perfect and breakfast was great. Staff very helpful and informative. Would definitely stay here again or try another Best Western on the next vacation. Would recommend this hotel to anyone

    4
    « A nice comfortable stay, all around not too bad... »

    We were very well looked after on check-in, and then shortly after when the room door lock was faulty. And then each occasion after when we interacted with the staff, they were without exception friendly and helpful. The room itself was nice, with comfortable beds and a clean bathroom. Breakfast was in a rather crowded area, and a little bit of a challenge given the busload of guests on both days we stayed wanting to have breakfast at the same time as we did. But the range was reasonable, and the food was OK. The hotel looks out on a disused parking lot, at least that's what I think it was, and is close to the Grand Ole Opry, though does require a short drive. But it doesn't look out at or provide easy access to anything else, so will require transport for most everything. A shuttle service to downtown is available, though, and is not badly priced. The Wi Fi service was good, and all in all, the stay was pretty good...

    5
    « Perfect Stay »

    We chose this hotel based on it being near the Opry. It turned out to be the best hotel on this trip. It is a 5 minute drive to the Opry, the mall and the General Jackson. It is a 5 minute walk to lots of places to eat with at least 5 of them having live music. We were able to check in at noon. The staff is friendly and helpful. The breakfast was excellent. Parking is free and there is an outdoor pool. Would love to stay here again.

    3
    « Confused breakfast area »

    Very friendly reception staff. Room was dark bed very comfortable & nice shower. Sadly on closer inspection the room needed a deeper clean it seems the cleaners only do the bits you can see. The other odd thing is when you arrive all the bedsheets from the vacated rooms are sitting in the corridor not a great 1st impression. The breakfast area is chaotic & cramped & locked when not in use so no free coffee. There are various shuttle services to get you to town or the Gran ol opry. Or it's an easy walk to the Opry

    5
    « Fall Vacation »

    We loved this hotel. It was the last two nights on the road from our fall vacaton and it was so relaxing and comfortable. The way to end our vacation. The staff was very helpful in letting us know about shuttles to the downtown area and about the bus that would take us to the Grand Old Opry concert that night. After being on the road for 7 days it was great to let someone else do the driving. The breakfast was the best we had all week. Would recomend this hotel as a place to stay.

    5
    « One night business trip- great stay »

    Clean and friendly with a comfortable rooms! Great location and good restaurants near by. Wi-Fi was a little slow is the only complaint that I can think of. 200 character minimum is silly. I said what I needed to say above so just ignore this additional paragraph used to fill up space on this comment.

 

Getting to the hotel ...

All directions
·From: I-24, I-40, and I-65. Take Exit 12 off Briley Parkway toward Opryland, then make a right onto Music Valley Drive. Drive half mile, turn left on to Music City Circle to the BEST WESTERN Suites Near Opryland.