BEST WESTERN Plus Music Row,  Nashville

4.0/5  - based on 1275 guest reviews.
1407 Division Street, 37203-4015, Nashville, United States - See map
+1 615 242 1631 +1 615 244 9519

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Massage services
    Massage services
  • Outdoor parking
    Outdoor parking
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TripAdvisor Traveler Rating
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Welcome to BEST WESTERN PLUS Music Row! Whether it's the Nashville Convention Center that guests need to be near or the Bridgestone Arena, staying at the right Nashville hotel can make everything easier. Stay just one mile from downtown and Music Row to ensure that no last minute concert, outing or restaurant opening is missed. There are endless options just a stroll away, but given the comfort of this Nashville hotel, many guests prefer to linger for a while. Maybe it's the decadent free breakfast with your favorites, like hot waffles and sweet pastries paired with bottomless Arabica coffee. Maybe it's the free Internet or Tempurpedic beds that demand sleeping in. Perhaps it's the state of the art exercise room, or the business center where keeping on task is a breeze that lures guests to stay awhile. However, being near downtown and Music Row means a few nights out are a must. Enjoy free parking at this Nashville hotel and be walkable or a very short cab ride away from the city center. With reasonable rates for downtown, guests have plenty of vacation funds left over to live it up. The Rayman Auditorium is close by, and the country music festival Fan Fair can't be missed. Close to all recording studios like RCA, music lovers will be in paradise when staying here. However, sports fans can indulge in hockey and football games to shake things up. Staying for a while? Extended stays are made simpler with a fridge and microwave in all rooms. Plus, being so close to downtown means guests need a little longer to take it all in. Friendly staff members epitomize southern hospitality and are happy to offer insider tips on the best restaurants, venues and attractions. Music Row is a great start, but there are many secrets downtown has to offer. Book a stay at BEST WESTERN PLUS Music Row in the heart of downtown! Enjoy your stay.

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Room 1

Guest reviews


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based on 1274 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
387
Verygood
 
496
Medium
 
259
Poor
 
80
Horrible
 
52
Business Business 125
Couples Couples 489
Family Family 297
Friends getaway Friends getaway 219
Solo travel Solo travel 52
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Music Row,Nashville
  • 4
    « Thanksgiving Week »

    I rate this hotel with a high mark. When checking in,the personal was very courteous and helpful. The lobby was very clean. All personal very friendly. Room very clean. Reason I gave a four I personally think breakfast can be approve.

    5
    « Nashville Trip »

    Excellent, friendly, and knowledgeable front desk staff. Arrived earlier than we had expected thought we were arriving at noon which is still early but didn't take into account that there was an hour time change on our drive. They were more than happy to accommodate us. Clean, well appointed rooms with comfy beds. Microwave and mini fridges in every room was a nice convenience. A couple of miles from Broadway, I would definitely get a cab thought we could walk but it was further than anticipated. Over all just what we were looking for our time in Nashville.

    4
    « Cheap and cheerful »

    Clean, free coffee in the lobby, friendly staff and a decent breakfast. This hotel is not the fanciest on the market but has everything you need including accommodating staff. The breakfast is plentiful and despite there only being one coffee pod per person per room there is free coffee in the reception area. There is no restaurant or bar but being in Nashville there is plenty of places to go out and enjoy the local music culture and plenty of places to eat, there is also a fridge in the room should you bring a couple of bottles of beer back there to enjoy in the evening.

    4
    « Nashville Fun »

    We had a great experience. The staff was great. The rooms are very clean. The breakfast was great. We were about a mile and a half from downtown Nashville which was great. Not too close but not too far away. I would recommend this hotel to anyone.

    3
    « Perfectly adequate, decent location »

    I was surprised to see the prices of Nashville hotels in November so I booked this place as it seemed the best value for money. It is a very short walk to Music Row and the bars and restaurants there. It is a $7 uber ride to the strip on Broadway. The room is reasonably clean, the breakfast was okay, the bed was pretty comfy and the staff were polite. Free parking and wifi. If I were to go to Nashville again, I think I would prefer to stay a little closer to the action.

    3
    « Nashville Best Western Music Row »

    Not a bad location for the cost of the hotel. You can walk down to the action about 1 mile. Took a cab back $8.00. Hotel is aged, but clean. Breakfast typical for this type of hotel. Service is good. Would recommend if you do not want to spend a lot money on a hotel.

    4
    « Very pleased with this hotel »

    The hotel is located on the edge of the city. It took us 20 mins to walk to all the action on Broadway. It was €6.50 for a taxi back. This hotel has good rooms, 2 large beds which are very comfortable in fact the best bed I have ever experienced in a hotel. Good size TV on the wall, adequate and clean bathroom. Breakfast is self service with a good selection including cereals, juice, hot drinks, eggs, sausage, waffles, toast, fruit, yogurt. There is a gym and an outdoor pool.

    5
    « Good deal »

    Clean large rooms comfy beds. Hot breakfast. Very friendly staff easy to get to and Very close to opryland. Excellent value. Will stay again nicely decorated. Have snacks and drinks available to purchase at front desk. Have nice outdoor pool did not look at workout area

    3
    « Visited for a three day taste of Nashville »

    Initially I was turned off by the very strong pungent odor of curry. Wow that stuff is strong. However the staff is very helpful and full of information. It is a short, 4 block, walk to a bus stop. The busses are free and run every 15 minutes so it was handy to get around. The bus drivers along with comments from the passengers insured us that we were going to the correct places and gave excellent directions. We had no goals other than to visit the city. One can walk and see most of the downtown sites. Whiskey row is loud and full of life 24 hours a day. There are many restaurants with a wide range of food types. We enjoyed our visit.

    4
    « Outside of the tourist area »

    My daughter, son and I decided to take our chances on finding a hotel in Nashville during out vacation. Probably not the best idea we had but we finally found this place and were able to get a nice room. It was not too far away from where we wanted to be, and we spent plenty of time exploring the downtown area. The room was clean and enough for the 3 of us. The breakfast each morning was a nice touch. So many choices. My only suggestion would be to change out the hot food now and then.

  • 4
    « Great location »

    This hotel is within only about couple minute walk of Music Row which has outdoor open air restaurants and bars. The decor of the lobby is a little tacky, but the rooms were Tastefully decorated and clean. The beds were very comfortable. Staff is very friendly and helpful.

    3
    « Reasonable Hotel in awesome Nashville »

    Stayed 3 Nights at the Best Western Music Row. Room was basic and looked a bit tired, but it was clean which is what I always look for as my main priority and was of a reasonable size. It had all normal amenities that you would expect. Complimentary breakfast was included, again basic but reasonable to fill yourself up if you wanted to avoid paying to eat outside the hotel. There was also complimentary tea/coffee and water 24 hours which was nice, especially with the complimentary cookies and sweets/Candy on reception. Location was about 15-20 min walk from downtown, which for me and my Wife is no issue as we walk everywhere and also found it to be safe anytime day or night walking to and from Downtown. Hotel Staff were helpful enough, and there was plenty of free parking available on the hotel grounds and the car seemed safe there. Overall was typically what you would expect from a Best Western, still I thought it was expensive for a basic hotel, but better value for money than the much higher rates for staying Downtown. Considering we were out and about all the time exploring the wonderful city that is Nashville, we were not really in the room other than for sleeping, so it worked for us.

    1
    « Terribe manager Equipment doesn't work »

    I came here for a reunion with a collage friend of 40 years. When we checked in around 5:00 pm the room smelled stale/mildewed and was very hot with the A/C off. I turned it on we took showers, tepid water and went out for a night on the town. returned late and the room was still hot. I took sleeping pills as the only way to get to sleep in the heat. woke up and it was still hot. Took showers in tepid water again and went out for the day. Returned late in the afternoon to find that the staff had turned the A/C off and the room was exceedingly hot from the afternoon sun hitting that side of the building. Turned the A/C on took Tepid showers again and went out for the evening. Returned to a hot room. The A/C compressor clunked every 5 minutes so loudly that I could not sleep and the room never cooled off. The next morning I complained and was told that the engineer would fix it before we got back that day. when we came back we were told that he said that it worked perfectly and that nothing was wrong. Went up to the room. It was stifling and the compressor still clunked. We asken for another room and were shown two other that had broken A/Cs. We were finally given a good room with a cold/new A/C and with hot water. None of the Snake, soda machines worked on any floor the whole time we were there. When I was checking out I asked for a correction be made to my bill for the two nights that we were in a room with out A/C ot hot water. The assistant manager offered me $50.00 a night credit but only gave me a $25.00 a night credit. Before I realized her error I told her it was not acceptable and asked to speak to the manager who was not there. She said he would call me but would not do any better. My original room charge was in excess of $200.00 a night with the correction it came to $199.00 I thought that paying that much for a room with basic amenities was unreasonable. Even a Hotel 8 supplies A/C and hot water. The manager called me a few hours latter. He yelled at me, called me a liar, said if the A/C had not really worked I would have complained the 1st night and said nothing was wrong with the room and I was only complaining in order to cheat him. I pointed out that the people who he sold the room to the night we checked out of it moved out of it that same night since the A/C did not work and made to much noice. My friend happened to be in the hallway when they were moving out of it around 1:00 am. They swapped stories and were very mad to hear that they were put into a room that management knew was defective. The night manager basically told them that it was tough and if they were upset they could complain in the morning to the day manager. He was moving them and that should satisfy them. The manager told me that I was lying about that too. I told him to stop yelling at me and that I would simply speak to my credit card company. I did not need him to ruin my last day in Nashville. He got even madder at that. I picked this hotel because of its location. It is about 1 mile from everything and I thought the walk would be good for us after a night on the town. Nashville is wonderful. Pick a better hotel and have a good time.

    3
    « OK for the price. Great location. »

    Good location in Music Row near the Gulch. Nice restaurants nearby. Average room size and decor. Hot breakfast but exactly the same every day for six days - scrambled eggs, sausage patties and biscuits and gravy. Seemed to be a family run business with a minimal staff. Room price seemed high but compared to the major downtown hotels was reasonable.

    4
    « Walkable location »

    The rooms were clean, the staff great and the breakfast just fine. Though this hotel is just on the west side of the highway we felt safe walking in and out of the downtown area, even at night. The walk is about a mile. We were here for a collegiate sporting event that happened to be on Halloween weekend therefore, I think our rates were a bit to high to be reasonable.

    4
    « Good value and location »

    We stayed at the hotel for 4 nights in October in a twin queen room. The beds were comfortable and the room was not a bad size considering there were 2 queen beds in it and it was nice and clean if a bit tired, like the rest of the hotel. We had a room on the second floor at the front. There was a bit of road noise but not too bad. There was a good choice of cereal, breads, cakes some hot food and plenty of coffee for the free breakfast. There is free coffee in reception 24hrs a day and also a cold and hot water fountain. The room had a single cup coffee/tea maker, fridge, microwave and safe. The hotel has a few bars/restaurants/coffee shops just round the corner and is about a 20-25 min walk to downtown Broadway. There are free golf carts that will take you where you want to go from 10am in the morning til late you can call them free from your room or reception will call them for you, all you have to do is tip the driver. However be aware they don't always start at 10am. The other option if you have a smart phone is to use Uber. There's free wifi all over the hotel and most bars downtown also have free wifi so you can order your Uber without using your data roaming. An Uber from the hotel to Downtown is around $5.45 each way, one thing to be aware of is your driver may phone or text you through the secure network to confirm your location and this will incur international charges if you don't have a US SIM card. Overall a good choice of hotel, the staff were really friendly and helpful. I would definitely consider staying here again should I return to Nashville

    4
    « Great hotel but needs an exterminator »

    Arrived at the hotel, the desk clerk was new but the night manager helped her and was very helpful to us a few times during the stay. Room wasn't modern in style but I think that is the mood they were going for. Beds were firm but spongy, I assume they were memory foam as they squished slightly. I hate hotel pillows, always too darn soft, needed 3 pillows to equal my 1 pillow at home. Room was quiet. The only thing I think they need to fix is getting some extermination. Saw a roach in the bathroom on the wall. I don't have roaches at my house so I immediately freaked out about our stuff and possibly carrying some home. BTW the front desk day crew couldn't even tell me where the VA hospital was, GPS put it at 1 mile away. They should be more informed.

    4
    « great hotel »

    we stayed at the hotel 3 nights, family of 4. When we got to the hotel we got a nice presetn from them that included water, snack and chocolate. The hotel close to downtown, just few minutes by car. The room was clean and beds very comfortable, The staff were very helpfull and nice. The breakfast was good, presented well and had good selection of choices, even though, as an Israeli, i would like more vegetables.

    3
    « Affordable hotel close to downtown »

    We booked this hotel because it was the most affordable we could find within walking distance of downtown. It was about a 20 minute walk to downtown or using cabs/uber was easy and reasonable. The room was nice enough. It was clean and had everything we needed. The breakfast was your typical continental- nothing special but decent enough. It was a nice, quiet hotel that I would recommend if you aren't looking for anything fancy and don't mind being outside of the downtown area.

    4
    « Clean and friendly »

    This hotel is probably the most affordable place within walking distance of downtown. Breakfast was okay (included) and there is coffee all day. Clean and staff are friendly. Rooms have a fridge, which is helpful. It was also very quiet.

  • 4
    « Great hotel for the price Close to downtown »

    Stayed for three nights and was very satisfied. Rooms were clean and beds very comfortable. Staff was friendly and helpful. Example: My wife and I both use CPAPS and forgot to pick up distilled water. Asked desk clerk if there was a pharmacy or super market in the area were i could get some. No need to go anywhere. They had some there. Complimentary!! Now I know it only cost about $1.25 but add a cab ride, the usual hotel up-charge, and the inconvenience I thought it was great. Room rate was $150 when downtown hotels were $250- $350. Breakfast was the usual free buffet. 15 Min walkor $5 Uber to honketonks on Broadway

    4
    « A Comfortable Place to Stay »

    Our room had everything we were expecting and was very comfortable. The facilities including parking and breakfast were provided and the staff were very helpful. Music Row is a fair walk to downtown but the golf carts that scurry around Nashville provided a get around service for a tips only price. The staff in reception would call a cart when required but that being said the carts seemed to regularly call in at the front of the hotel.

    3
    « Nice enough »

    Everything as pretty good. Staff was friendly. Rooms were clean. Trouble getting hot water and then keeping it adjusted. It is close to downtown and was easy getting around. We would stay again, but would try another place.

    4
    « Nice Place to Stay »

    This is a very nice place to stay if visiting Nashville. BW/Music Row is conveniently located close to downtown and within walking distance to "the Gulch" area which has many mid priced restaurants and even a couple sports bars. The rooms are updated and beds comfortable. The only downside is the AC unit runs loud. It was cooler during our stay and the fan setting was much quieter and did the trick. A full breakfast is provided every morning and my group of 4 adults felt it was presented well and had a large selection of choices. I would definitely stay there again and recommend to friends and family. This is not a luxury hotel but VERY nice and priced fairly.

    3
    « Fair value »

    Its a bit dated, and the breakfast is so so, but it is a clean, excellent value in a great location. Staff was helpful and everything worked. Bedding was fine...but don't expect a hip modern experience!

    4
    « Good For The Price Near Downtown »

    Compared to other Nashville hotels this one is reasonably priced for being close to downtown. It is not high end but for what it is, it has a lot to offer. We had visited Nashville several years ago and the area where this hotel is located was rough. In the years since then the area has improved dramatically so there is no longer a concern about the area. In fact, it is rather nice now. The hotel has an outdoor pool, free parking, and free breakfast. There were some complaints on here about noise in the rooms facing the pool and I suppose there could be problems if large rowdy groups are gathered. We did not encounter any problems during our stay. I specifically asked for a room around the back side to avoid any potential problems. The room was clean and had a fridge and micro. The AC was noisy but fine and the wifi was sketchy depending on where you were. One can't expect the place to be the Ritz but it was very good for what it is. The outside walkways could use a good power scrubbing but other than that, the place was acceptably clean. The staff was very attentive and helpful. High praise for the omelette lady in the dining room. She held it together and remained polite while a condescending, smug, blowhard jerk directed and questioned her every move while preparing his order. I was impressed by her composure. I could not have remained so calm. There are plenty of restaurants within walking distance and downtown is a quick cab ride away or walk, it isn't too far. A good choice for Nashville.

    4
    « Good value, excellent breakfast »

    We struggled to find a reasonably priced hotel in Nashville but were pleased at the cost of this and value for money it offered. Ours was a large room and very clean. Lovely hot breakfast and helpful staff. About a 20 minute walk to the downtown area which generally felt safe, but there are also free shuttle busses that operate around the city. Worth checking out the live music on offer on a Sunday night at the nearby Irish bar. Free hotel parking and good wifi was a bonus.

    4
    « Super Comfy! »

    We were in town for the Adele concert so the room was very pricey but I feel like the accommodations are definitely worth their normal pricing. I have allergies and let the front desk know I would need an extra clean room and they were very kind about it. We had to wait a little bit for them to prepare the room properly but we were happy to do it. They even called after we were in the room to make sure it was acceptable. Now to the most important part besides cleanliness, THE BEDS!!! One word.... Tempur-pedic! Now I can't say for sure they are in every room but one can only assume if the mattresses are Tempur-pedic in one room hopefully they are in all rooms. I am forever a Best Western customer if that is the case! The hotel is beautiful, it's within walking distance of downtown, it includes a really good breakfast and there's a pool and weight room. There's even cookies and candy jar at the check-in desk, how fun is that?! Footnote: The only reason I didn't give it five stars is because there was a bug running around in the bathroom (but you know, the south...) and the phone seemed very unclean, other than that I was very pleased.

    4
    « Wrong Room »

    Staff at this property extremely helpful. However not able to correct reservation problem.. Everything else about property was average for a mid city hotel. Property was nearby ultimate destination which was a doctor's office visit.

    5
    « Very nice »

    We stayed here for the Adele concert. Check in was very easy. All of the employees were extremely helpful and very nice. The room was very nice, comfortable and very clean. The location is centrally located near downtown Nashville. We will definitely stay here again, when in the area.

  • 4
    « Good hotel »

    Nice location, Good hotel. It is close to walk to downtown, and easy access to the highways. Rooms are very big and the breakfast is nice too. Also has gym room. Private parking lot comes in very handy.

    3
    « Good location but needs an upgrade »

    Location was great, you can walk to The Gulch and short uber to downtown. Rooms could be better maintained, ac didn't work very well and there was a musty smell, I had coffee but no coffee maker and Internet did not work in my room at all but it did in the lobby. Ok hotel if you don't need to spend too much time in your room.

    5
    « Great location! »

    We stayed here for the first two days of our honeymoon! Everyone was very accommodating, the breakfast was delicious and had lots of options, and the hotel was within walking distance of many attractions. Clean and spacious!

    4
    « Great »

    The hotel was clean and the beds were okay. Not to far from downtown, just a few minutes ride. The front desk was very polite to everyone I saw them speaking with. Didn't get to eat breakfast due to having to leave so early.

    4
    « Value for money »

    This hotel is fairly old and run down but clean and relatively well located. Which makes it good value. Its $8-10 in a Taxi into the main broadway. The breakfast included in the room cost is basic but fun with make your own waffles and pancakes. We were surprised there was no bacon offered though. The staff are friendly but keep themselves to themselves. The cleaning staff were very good.

    5
    « Nice »

    I stayed in 6 rooms in the last 7 days, I don't remember the details of all of the them just the bad one which wasn't a BW. These surveys are way way way way too long. No I will not lengthen this survey. If you don't except what I have written so far, just forget it.

    3
    « It was fine »

    Ok hotel, good location. Rooms old fashioned and very dark but clean. Breakfast was fine. Pool had lots of leaves floating in it so did not use but sunbathed by the pool - quite a sun trap. Bit expensive for what it is but for two nights, it was ok.

    1
    « Dirty,out dated »

    From the shuttle from airport , to check in, to the room very disappointed ! There seemed to be a disconnect between employees no one was on the same page. We waited at airport for shuttle that we were told when we booked ran every half hour, then we're told we had to call them. At check in the girl was unfriendly and acted put out at doing her job. Hotel under construction was not told that when we made reservation. The room was set in the 1970's, old food in refrigerator , no tissue in holder, coffee maker not working and only 1 cup that was clean. Toilet was not clean at the start. We went to desk to tell them that we would be checking out in the morning and were told no problem, then told a different story in the morning. Run! Do not book this hotel, and really a shame because location decent.

    3
    « Nashville fun »

    This hotel was good for the price. The beds were super comfortable, friendly service, and breakfast was good. The rooms need updating but we're okay. My negative is my room was very musty smelling. You get used to it while in the room but it hits you every time you walk in!

    3
    « Nice room and good location »

    The hotel is located on music mile and is only a 15 minute walk into downtown - it's also located next to the highway which was super handy when driving out of the city for day trips and to Opryland. The room decor was slightly outdated but was very comfortable. The complimentary breakfast was nice with lots of options! Not sure we'd stay here again as it was fairly expensive (but value for money compared to other hotels we looked into) but it was a nice stay.

  • 4
    « Nice hotel »

    Hotel conveniently located within walking distance to Broadway and the bars although it is a longer walk. Golf cart taxis and bus tours stop for pick up. Staff was very friendly and helpful. The wifi sucked and we complained about it each of the three days of our stay. They said we had to be in the room to get it fixed but who wants to stay in their room in Nashville!!??

    1
    « A picture is worth a thousand words! »

    Or should I say, $858.00 for 3 nights! The hotel is Best Western Plus. Whats the plus stand for you ask? Plus a ripping you off on the cost ! Plus mold smelling rooms. Plus, no coffee in the lobby or breakfast on day 3. Coffee Machine is broken. Plus, old thin towels with hair in them. Plus, bathroom door has hook missing and won't shut. Plus, the housekeeping vacuuming the hallways at 9pm . Plus, refrigerator knob breaking off in your hand. Plus mold, ceiling tiles above your head while you eat off your paper plates and paper cup. PLUS....going to get ice on day 4 and some classy person pooped in the ice machine! YES! YOU GET ALL THESE PLUSES for 859.00 ! Thanks for the worst hotel experience. This is my 1st and last time I stay at a Best Western Plus. I want my money back!

    1
    « Broken Shower and Bugs »

    The staff was friendly and efficient during check-in but the room's shower didn't work (no pressure and lukewarm water). Told them immediately and staff said someone would check it out. Never happened. Then last night, found a bug on the bed. When I mentioned that at check-out, the response was, "Would you like breakfast before you leave?". Really???

    3
    « A little expensive for the quality, terrible wifi »

    Location ok, near a strip of good local bars. Beds very comfy (tempurpedic I think) but decor a little tired. Blackout blinds were almost useless, rooms very light in the morning. Appalling wifi Expensive for the experience

    4
    « Great Hotel & Helpful Staff! »

    We picked this Best Western for our first vacation to Nashville because of location. We thought Music Row meant it was close to the Honky Tonks and live music venues in the city. After arriving, we learned Music Row is the section of Nashville where the record producers and recording studios are located. From the Best Western Plus Music Row, it is a 1/2 hour walk or five minute cab ride down Broadway to find the main collection of Honky Tonks, restaurants and gift shops. While first a bit disappointed, we soon learned being away from the crowds and congestion down on Broadway is a good thing. This location was much more quiet, but still close and convenient to just about anything you would like to do in Nashville. For those who might be interested, it is within walking distance to a couple of fun gay bars on Church Street. There are also excellent restaurants, some with live music, within easy walking distance. Would have given this hotel an excellent rating except for the fact it could use some updating. While it appears the lobby and dining area were recently renovated, the carpeting and furnishings in the rooms and hallways are dated. With that being said, our room was large, comfortable and well appointed. From our 4th floor window we had an excellent view of downtown Nashville, but at the same time it was peacefully quiet. Our bathroom appeared to have had some recent updates, but the ventilation system is old and had trouble keeping up with when we showered. The breakfast area next to the lobby is large, though still crowded due to the size of the hotel. They have provided a island in the middle for folks to stand and eat if no tables are available. The food selections were standard, and similar to other Best Westerns. Starting the day with a free breakfast is an excellent value. One of the standouts with this property is the friendly and helpful attitude of the front desk staff. They were able to direct us to different locations and even helped mark locations and routes on a map. Nashville is not an intuitive city to navigate for the first time visitor, so if you are not sure where you are going ask for their help and guidance before setting out. We learned that lesson the hard way! In summary, if you're looking for the Ritz Carlton with a champagne and caviar reception upon arriving this is probably not the hotel for you. However, if you are looking for a great value, excellent location, comfortable spacious rooms, and friendly helpful staff, would highly recommend the Best Western Music Row when visiting Nashville. We plan to return to Nashville again in the future, and will definitely stay at this property again.

    4
    « Nashville visit »

    The staff was friendly and helpful. After checking in, the young man made arrangements for us to be picked up for a downtown restaurant. Our room was clean and we enjoyed our stay. The only thing that we found wrong was the smoke alarm going off in the early am.

    3
    « Did the job. »

    We picked this hotel because the price was a lot cheaper than most for the area. Rooms looked nice, spacious enough - fridge and microwave. Bed had a broken frame which made it uncomfortable, but we were so tired after all of the driving, we didn't even care to mention it. Complimentary breakfast bar in the morning. It was edible, but not very good. Wish we would have splurged for a local joint.. But you can't beat free ;) Overall, it was okay. Not bad, but not great.

    5
    « Great customer service, nice outdoor pool »

    We had never been to Nashville, so wanted a "centrally-located" hotel. This was perfect! We checked in mid-afternoon, and were able to swim in their large outdoor pool. Any questions, the front desk and the manager were more than helpful and willing to answer. Vishal, the manager, takes pride in the property, and is active in upgrading and maintaining the property. His wife, Ritu, was extremely helpful at check-in, and with transportation questions. We walked to the Country Music Hall of Fame, but because of the intermittant rain, we took taxis a few times. The taxis are convenient, and not that pricey. Would definitely recommend the Broadway area downtown for restaurants. We had heard about "The Gulch" area, which is literally 2 blocks from the hotel, and we tried a restaurant in that area, after walking past quite a few outrageously-priced ones, but were disappointed with that area. Broadway is the way to go! The breakfast room is the largest we've seen on our travels so far. It's definitely comfortable to eat, without feeling like you're "on top" of the guests sitting next to you. Would highly recommend this hotel.

    5
    « Family Vacation »

    Staff was very helpful and friendly. Room was well maintained and clean. Breakfast items were adequate. Transportation to sights was easy as well as sightseeing tours. Felt room rates were a little high but worth it in the end

    2
    « Too Conservative for us »

    This hotel inadvertently pissed us off in a big way when staff approached my boyfriend at breakfast to tell him that only hotel guests can have breakfast. Well, guess what, he was a hotel guest and the only reason they singled him out is because he has a long beard and wears a kilt. This visual profiling was obviously not okay with us, as he was a paying customer who showers regularly. They seemed appropriately embarrassed when he corrected them, but needless to say we won't be staying here again. Also, the breakfast was super lame.

  • 5
    « Excellent Option for Downtown Nashville »

    I booked this hotel based on the price with AAA discount. This place was $50 or more cheaper than other downtown/Music Row hotel choices. I considered splurging (for me) to the Hilton Garden Inn downtown but decided to stay with my original plan and I am glad I did. This hotel is very nice. The location is slightly out of the way but it is a fine hotel. Very pleasant front desk staff. We arrived 90 minutes early and after a brief wait we checked in to a room an hour early. The room is spacious with a very comfortable bed and a 40" TV. We took a $7 Uber ride to 3rd & Lindsley to see The Time Jumpers lay on a Monday night (highly recommended). Cery convenient to the Honky Tonks if you don't mind taking an Uber. Breakfast was better than the average hotel breakfast with eggs, waffles and pancakes as hot foods. You could spend $125 or more to stay on Broadway or stay here and have some money to tip the bands at Roberts and Tootsies.

    2
    « Value doesn't match high price! »

    Stayed here with family for quick access to Belmont Univ for daughters college tour. High room rate not worth outdated rooms and hotel in need of some updates! Front desk responded very timely to TV issue upon room entry so appreciate the response. Breakfast was horrible ... Find some where else to eat!!! Very rude hostess was complaining constantly about hotel guests. Food was terrible .. Actually threw away 2 different plates of food because it was so bad. Would definitely look for another hotel in Nashville before booking this one!!

    5
    « A very good choice for Nashville »

    We made a good choice in staying here while in Nashville. The management and front desk were helpful and courteous. While the price is not low by any means, in comparison to many other spots nearby it was fairly reasonable. The rooms were clean, but we did notice an offensive odor on the bedspread, which we removed. We were told that they are just about to replace all bedspreads and curtains. Beds were comfy and the location was good. We stayed at four different hotels in Nashville. One was very high priced and wonderful. This was comparable, larger, but not quite as "swanky" as the high priced room. The other two did not measure up at all. If we go back, this will probably be our choice.

    1
    « Not good outdated »

    No resteraunt for evening meals. No bar outdated and basic breakfast quite nasty really and the prices are appallingly high! For what they provide the prices are ridiculous I would never stay their again I'd rather pay a little extra and go somewhere else

    3
    « It was fine but dated »

    All hotels in Nashville are crazy expensive. This was expensive but not out of line for Nashville. The hotel was clean, bed comfortable and the staff friendly. It is conveniently located to most things within a short walk. Breakfast is nothing to write home about typical hotel food.

    2
    « Think twice »

    THE GOOD: reasonable price, good location, free parking and breakfast buffet, nice pool area and exercise room. THE BAD: The hotel was renovated on the cheap, and the poor materials and workmanship show. Maintenance seems slipshod ... mold under the shower caulking that the manager seemed almost unconcerned about .. he asked if we wanted to change rooms but wasn't at all surprised when I showed it to him. There was some damage to the base of the wall outside the shower that was badly patched, and I watched a small roach "touring" the repaired area. If you're traveling with more than a minimal carry on bag, there's grossly inadequate drawer space. We were on the last leg of a 2 week trip and it was pretty funny in a pathetic sort of way. They're under staffed and/or under trained. We came back to the room at 4:30PM expecting to relax for a while before getting ready for the evening to find the room unmade. What made it even more annoying was that they were making up the room next to us before 9 that morning. The WORST thing was the A/C unit. I've never encountered a system before that both cooled and humidified a hotel room. The system they use for the lobby area seems to work fine, but on the upper floors and in the rooms, everything is just damp. I'm not saying there was water dripping down the walls, but clothes and bedding just never felt dry. I'm used to hotel linens feeling crisp, not clingy like they've been sitting in a room with 100% humidity (the outside humidity wasn't at all unpleasant). THE BOTTOM LINE: There are other hotels in the immediate area that are a bit more expensive but if you can justify the extra cost (and this place wasn't cheap), stay elsewhere

    5
    « Perfect affordable hotel »

    Perfect hotel for those who don't want to break the bank when staying in Nashville. Located about a 20/25 min walk from Broadway or a 7/8 min taxi. Really close to Elvis' Studio (but be aware that tours start from downtown of here). Parking and WiFi were free which was a welcome change in America. Only slight negative was the breakfast but there are plenty of places to eat within walking distance (Bond's in the Gulch was a favourite of ours - also check out Party Fowl for some hot chicken later). Definitely would recommend here.

    5
    « TRANSPORTATION »

    Staff was very helpful to get taxi's and cart service for us when we needed it.The staff serving breakfast was friendly and wanted to know if everything was OK and if they could be of assistance. The room staff made sure we had lots of towels.

    3
    « Average but Clean »

    Hotel is in a good location close to downtown. No frills. Room was adequate but dated decor. Wifi worked well. Staff failed with my wakeup call - almost missed my flight. Staff however found and forwarded an item i'd left in the room on my rushed departure.

    5
    « Clean Rooms »

    We were visiting Vanderbilt University for a football game of Commodores. We stayed at Best Western. The rooms very clean and staff was pleasant to work with. The breakfast was well stocked. We loved are stay at Best Western.

  • 5
    « LH Yakima »

    The hotel looked somewhat dated as we drove up, but once inside it's very nice. The lobby area is large and modern. The breakfast is great. It is fairly close to downtown attractions. Rooms are rather small but clean and inviting. The beds are very comfortable. I would stay here again

    5
    « Great location and fairly new! »

    Check in was quick and easy. The rooms were spacious and very, very clean! The beds were excellent! Complementary breakfast, which was very good, eggs, gravy, biscuits, sausage, waffles, fruit and juices! Great outdoor pool! Shuttle service downtown for a small fee.

    5
    « Very nice & close enough to everything »

    Our room is a king, very nicely decorated, clean and comfortable. We used the guest laundry, clean and in good condition. Staff is very nice. Walking distance to restaurants. We would definitely stay here again if we are in the area.

    4
    « Good deal »

    We stayed one night at this hotel while in Nashville. If you don't mind being away from the center of town this will be a good place to stay. The front desk staff were very friendly at check in. The room and bathroom were very clean and had plenty of towels. I would stay at this hotel again.

    5
    « A bit pricey, but location was perfect. »

    We were very pleased with this hotel. It was clean, the staff was friendly. It was the most expensive stay throughout our vacation, but close to all of the sites we wanted to visit. The only downside was the AC unit. When it would kick on, it was very loud! Actually had to turn it off and back on throughout the night! Overall, it is definitely a great location to stay.

    5
    « Great Value for Money »

    A special mention to the staff who were all helpful and friendly. Nothing was too much trouble. Excellent on site parking, well located hotel outside of the main centre with a free ride on the local bus or buggies. It is a quieter area than the main streets and can easily access other local areas. Microwave, good size fridge in the room and lock up safe. For a four star hotel it is clean, well finished and has all the amenities. Our room was very quiet and there was a variety at breakfast. Clean bathroom and very comfortable beds. Don't expect a five star hotel, but it is a very strong four star.

    4
    « Hotel »

    We stayed 1 night as a stop over on our way to a wedding in KY. Beds were very comfortable. The breakfast was good. the staff was pleasant, helpful and very friendly. Would stay here again. Liked the later check out option.

    3
    « Nothing special for cost »

    Stayed 2 nights. Breakfast is described as scrumptious ha! Rubbery scrambled eggs so not great. Our room had a dividing door between next door so it was very noisy. Bed cover was falling apart as the zip was broken and the Velcro was that old is wasn't holding it together. Noisy plumbing from next door. 24 hour coffee was cold. Quite a long walk to downtown and we were NOT informed about any free buses, golf buggies etc only an expensive tour that the hotel could book for you. Wouldn't stay here again I would book somewhere nearer downtown.

    4
    « Good hotel for a decent price »

    Most of the hotels near downtown Nashville ate $200+ a night. The BW is reasonably priced and is a short Uber ride from downtown . Very clean hotel and beds were comfortable. Staff was always friendly and helpful. The free breakfast consisted of eggs, sausage, biscuits and gravy, fruit, cold cereals and bagels/toast- adequate. My only complaint is that the air conditioner in our room was extremely loud and I had trouble sleeping at night as I am a light sleeper. My travel companion did not have this issue however. All in all a good value.

    4
    « Music City Nashville »

    Overall nice place to stay. Staff was courteous.Room was clean and so was the bathroom. King bed was comfortable and we got 3 good nights of sleep. Room needed more closet space to hang clothes and there was no dresser to put folded clothes in. Staff never told us about free local bus to downtown until the last evening of our stay. Hotel was located about 1 mile from downtown, so we walked it a few times. Breakfast was good with large area to sit in.

  • 4
    « comfortable bed »

    The best part of this hotel is the bed. It has a memory foam mattress and is very comfortable. My husband travels frequently both domestically and internationally on business, and he said it was one of the best hotel beds that he had ever slept in. The room was very clean except that the shower curtain smelled. To our disappointment, one of the staff at the front desk was rude and did not show the willingness to help us. We also had to wait for more than 10 minutes to checkout. There was only one person at the front desk, and she was helping another guest with concert reservation. They should have more than one staff at the checkout time of 11am. We were never offered express checkout, either. Breakfast was average and nothing special. In spite of the negative experience, we would go back there just for the bed, though.

    4
    « Exemplary customer service rates this hotel higher! »

    We arrived in Nashville too late in the afternoon to do most of the available tours, but the great front desk staff quickly found us a night tour and booked it for us, as well as calling the tour company when we had been waiting for over 1/2 hr. Large, if dated, room with everything you need. Big king size bed, couch, desk, bar fridge etc. We utilised the guest laundry, $3 per wash and dry - huge machines that accept credit cards or coins. Great complimentary breakfast - extensive array of hot and cold foods, fresh and tasty! Great choice in Music Row... Golf cart shuttle service offered by various clubs on the main strip. Free car parking also a bonus.

    5
    « Best Value in/around Downtown Area »

    We came here after staying a few nights at the Knights Inn (roach motel) and couldn't handle it anymore. I don't know why we didn't try to book at the Best Western in the first place because we had a great stay. They allowed us early check in, upgraded us to a better room, allowed for late check out, and let us keep our luggage there until we needed to head to the airport. Awesome customer service to say the least. Compared to the Knights Inn, this was a luxury hotel. All in all, clean rooms, super comfy bed, and right in the heart of Music Row. Plenty of bars around the area that are within walking distance. We will stay here every time we visit Nashville in the future.

    5
    « Best Deal near downtown Nashville »

    We always stay at the the Best Western Plus Music Row when in Nashville, It is very close to downtown without all the headaches. Plus, the prices are MUCH better. Once we arrive, we park our vehicle and catch a cab downtown and do not have to worry about traffic either. Staff is very friendly and helpful. Good breakfast and service also.

    3
    « Great location but in need of update »

    Unbeatable location walking distance to bars and restaurants in the Gulch and the downtown honkytonks. Good breakfast in the lobby. Stayed in a room with 2 double beds but, as family of 4 travelling round, this was the one hotel where we felt squashed. Small bathroom. Minimal cupboard space. In hindsight should probably have had 2 rooms but hotel room prices in Nashville seemed disproportionately expensive. Found reception to be helpful. Room wasn't cleaned on first day due to oversight but this was sorted and didn't happen again. Everywhere was clean but hotel generally pretty dated. Loved catching the golf buggies into town when we were too lazy to walk.

    3
    « Sub par for the price »

    Stayed 4 nights here. Room was big but dusty. Bathroom very clean. Bedding décor for the birds, but bed was very good. This place is a long, long walk for the average person to downtown, don't let the desk staff tell you otherwise. You can call up a service called Jiffy Cab or something like that. They are golf carts that will come to to hotel and pick you up. They work only for tips and it is very much cheaper than a taxi. There are plenty of restaurants within walking distance of the BW and some are very good and varied as to menus. Parking onsite is fine and free. Only disappointments were some of the desk staff were aloof when you asked questions. Place was very busy but they could go a bit more out of their way for patrons. Housekeeping staff was a problem for us. Room was dusty, beds were patted down on 2 mornings instead of being made up. Fluff from sweat socks was still on the floor late in afternoon. Breakfast was good. You had choices to satisfy you. Some mornings the breakfast area was crowded, and you were better off taking your breakfast to your rooms. First night there asked desk clerk if he had some teabags as they have 24 hour coffee urns nearby... None at coffee counter, none behind front desk. Housekeepers didn't always refill coffee used in room and didn't leave cups one day for morning coffee. Probably wouldn't go back here if visiting Nashville again.. Would stay closer to downtown and pay for the parking. Please get rid of those Ugly bed covers, they look like they are from the 20s.

    1
    « not a good place to stay »

    Our room was very small and claustrophobic with a small bathroom. There were two drawers in the dresser and the rest of the dresser was occupied by not working fridge and microwave. AC is very loud. After entire day of sightseeing it was disappointing to come back to the room that was not made that day nor towels replaced or garbage emptied. Wifi was slow and on and off every few minutes. This place is not worth of even one star. this is worn out, smelly overpriced place. We paid over $220 per night including tax. The only positive thing in this place is a good variety of breakfast food.

    5
    « Cheap rates in downtown »

    We went to Vanderbilt university because our daughter is sophomore at the university. Best Western was just 5 minutes drive to Vanderbilt University. The rooms were clean and comfortable. We also enjoyed the breakfast in the morning.

    3
    « Okay place »

    This hotel was okay, but it was a bit on the pricey side for a best western. The rooms were not bad except that they can smell better. Also, with the AC on the room still felt humid. Otherwise, good location.

    5
    « good location and price »

    Good location. We were welcomed by a friendly and helpful staff. The room was clean and comfortable. Good breakfast with a nice variety of items. Located in a nice neighborhood. Restaurants and bars with live bands a few blocks away. Would stay here again

  • 3
    « week in Nashville »

    Hotel is about 10 minutes walk to downtown center. A good pool area, small fitness center, bit serious staff. Well decorated room, but mattress and pillows were bit hard. Easy to park , and reception was always helpful with directions.

    4
    « Consistently friendly, helpful and clean hotel in great location »

    We are coming to the end of a 3 week stay here. A long stay compared to most of the guests here but we are here for the music, my son plays guitar and has been playing in lots of venues. The location is great for access to downtown, we have regularly walked it in 20 mins. The Gulch is literally left out of the hotel to the traffic lights where there are lovely bars and restaraunt a - check out Burger Republic and 'the pub'. There is also the famous Station Inn down there. If you go left out of the hotel then right at the roundabout there are more great bars. We particularly enjoyed South and we heard Harp and Fiddle had great food. left at the roundabout takes you to music row where there are more bars and restaraunts but you will need a car for this. Staff at the hotel are very helpful. One guy in particular has made the effort every day to speak with us and show an interest. Breakfast is good enough, we are a little sick of it now though so opting to eat out most mornings but the variety is excellent here with eggs, biscuits, gravy, cereals, pancakes, waffles, fruit and a variety of breads. We have 4 days left here and it is absolutely adequate for anyone wanting a place to rest their head, perhaps a swim and sunbathe in the afternoon and a decent breakfast in the morning, in a location accessible to all local attractions and bars.

    1
    « Worst Experience Traveling-Terrible Manager »

    To start with how frustrated I am with this hotel, almost two months ago when we booked our two rooms we were told we could have a joining rooms with two queen beds and a pull out couch. We were told the TOTAL cost would be $302 and we were thrilled. A week before we were to arrive we called double checking that we would still have the a joining rooms and we were told that we could check in at 3 pm. Trying to schedule our activities around this time we arrived at 3:30pm and were told our rooms wouldn't be ready for another hour. To accommodate for this they gave us two separate rooms down the hall for the same price and we signed for that same price. We weren't happy, but satisfied. They called us an hour later saying our original rooms were ready, but we did not want to move because we had already settled in and was getting ready to leave. We went to check out the next morning and we were charged $604. Double the price we were told and what we signed for. The lady at the front desk said there was nothing she could do and gave us her managers card. Called the manager the following day and he would not let me get one word in, always speaking over me and finally I asked for his supervisors name and he responded with there was no one above him and I asked if he was the president of all the Best Westerns (childish, I know) and he said yes and hung up on me. Just a word of advise-Stay clear of this Best Western.

    4
    « Good value (but still had a few issues) »

    My wife and I recently spent about a week here at the Best Western Plus Music Row in Nashville. We had a tough time sifting through reviews and finding a hotel for our stay as there are so many to choose from. To save a few dollars for other things, we wanted something downtown near Broadway and the District so that we might be able to walk down and grab a cheap cab ride for our return to the hotel later at night. This hotel was well suited for our needs and price range. The prices were much higher for newer and bigger properties nearby. We checked in and right away had an issue with our room air conditioner making a terribly loud noise while running and there was also a lot of noise out at the swimming pool area just below our room. The daytime temps were near 95 plus degrees and we needed a cool and quiet room. My wife has very sensitive hearing so she called to ask for another room and told them of the AC noise and pool noise. She was told they couldn't do anything until the next morning because they were fully booked for the night. Stuff happens so we toughed it out and ran the AC while we were out for dinner, but it only helped for a short time. The pool noise eventually faded and wasn't a problem until about we were awaken at 2 AM when a bunch of hooting and hollering wandering minstrels decided to trek by the pool on their way to who knows where! The hotel staff repaired the AC unit the next day while we were out and we had plenty of quiet cool air for the rest of the stay. There is new construction going on next door and there were a lot of construction workers or contractors using the hotel parking lot during the daytime so parking was sometimes limited. Housekeeping could be a little more attentive as we had plenty of towels but never seemed to have coffee or condiments replenished and would have to chase them down in the hallway or use my own. I usually carry Folgers coffee bags just in case this happens. The rooms are large and attractive and the bathroom isn't large but this is an older property so it reflects that but they have done a good job on remodeling. If it wasn't for the AC problem,I might have gone to another downtown hotel but with rates what they are in Nashville for (decent) last minute accommodations, I couldn't afford it on this trip. I don't feel it's fair to charge full price for a partial delivery of a product or service. We spent an entire evening in a room in very warm room in very hot weather without any air conditioning and it wasn't pleasant. Overall I would still say this was a good stay at a good hotel for a good price.

    1
    « NO HOT WATER »

    My son and I stayed and notified the front desk @ 9:00 pm that there was no hot water. They said there was nothing they could do. Upon check out the front desk said no charge for the room. Despite this the hotel charged my credit card the full amount. After calling the hotel they claimed they offered a different room that night ---- THIS IS A LIE, they did NOT. The people who run this hotel are not trustworthy. DO NOT STAY HERE. Probably does not meet health standards...

    5
    « Perfect surprise! »

    Arrived to friendly welcome. Centrally located, easy walk to Boardwalk. Welcome gift of a snack and freshly made biscuits on arrival! Free tea and coffee. Massive room size, great comfortable big bed! Clean and welcoming. Central for easy urber pick ups. Good breakfast and friendly staff. Quite and very comfortable. Will be back!

    3
    « Old, but Ok »

    We stayed at the Best Western this past weekend for a wedding. It's an older Best Western, so we have stayed at much nicer Best Westerns, but for the most part it was clean and comfortable for the weekend. The bathroom needed a lot of work. There wasn't even an outlet near the vanity, so we sat all of our things on top of the toilet to get ready. Our room faced a vacant lot in the back. There are some bars/ restaurants in walking distance, but if you want to walk to Broadway, it will take you about 25 minutes, or just a few minutes by car. The lobby area was nice and we felt safe in the area. Overall it was ok, just old.

    5
    « Very nice hotel and staff »

    Although not the best location in Nashville, it was only a $5 uber ride or a 1/2 walk to the museums, bars, etc. Very friendly staff here and would stay again when in Nashville. Did not use pool area, but it's rather small and not very attractive, but we weren't in Nashville to go swimming.

    4
    « Good location, reasonable price, helpful staff. »

    This property is not new but it is reasonably well kept up. Everything looks fresh and clean. The location is just on the other side of I-40 from the heart of town. It is about a mile into town and several ways to get into the main attractions area. Driving is easy and parking lots are scattered all over town and accessible for hourly rates and daily rates. I spent an average of about 15 dollars per day and was within close walking distance to the best things to see. There are web sites to locate parking lots and prices. Walking would be an option for the young and energetic. Cabs are 8 to 10 each way and there are golf cart vendors taking people into town at a fair rate. Several restaurants and live music venues are an easy 10 min walk from the hotel in an area called the Gulch. The Tin Roof is a good place for very casual bar fare and cold beers. In addition they have live country music played by those seeking an audience and/or recognition. Parking is free at the hotel. The free hot breakfast consists of eggs, sausage, waffles, fruit, muffins, bagels, cereal, juice, and coffee. The dining area is adequate but can get crowded during peak times. The rooms are spacious and well appointed. The beds are very comfortable and seem pretty new. The property was quiet during our stay. The room has a fridge, safe, iron, blow dryer and good size bathrooms. As so many hotels they could use a night light in the bathroom. There is a plain but fairly large pool. The only issue we had was the AC unit was too noisy and seemed to be in need of updating, but it did the job of cooling our room in 95 degree weather. The staff was friendly and helpful and quickly resolved a billing issue to our satisfaction at the end of our stay. We would book this hotel again.

    4
    « Nashville, Best Western Music Row Hotel »

    My college aged daughter and I were in Nashville for pleasure, and loved the location of the hotel on Music Row. Lots to do nearby with Lower Broadway honky tonks only 1/2 mile away, you could either walk, or catch a golf cart / bike / taxi downtown, or even drive and park for a small fee. Great staff at the hotel, clean, great free breakfast. That's all you need in Nashville. I would stay again!

  • 5
    « Great hotel for the price and location. »

    This place is about 15-20 min from downtown. You can walk to the area with all the restaurants. Many to chose from. This hotel has large rooms with microwave and fridge. The rooms are clean and the staff is very nice. It has an outdoor pool. We enjoyed our stay here and it was a good price. Great beds and continental breakfast. I'd come here again.

    4
    « Good Location »

    Good location, friendly staff, quiet room, free parking, 15-20 minute walk to downtown, nice neighborhood, live bands and good eats just one block away. My main complaint is that the room was dingy and I saw several hairs in the bathroom. However, I have found hairs in every single hotel room I have ever stayed in, so it could be my OCD. As for the dinginess, I cannot blame the cleaning staff. It is an older establishment. I witnessed the cleaning staff work extremely hard to ensure the cleanliness of the hotel.

    4
    « Good Price and Good Location »

    We stayed here for three nights and the experience was very nice. The hotel was a short walk (10-15 minutes) from the Gulch so lots of restaurant choices nearby. If you enjoy some exercise the downtown area is about a 25-30 minute walk. And if walking is not your thing you can grab a golf cart shuttle to virtually anywhere...the only cost is what you think your trip is worth in the form of a tip. Breakfast was nice with lots of seating. Would stay there again if we were in the area.

    5
    « The Best Western »

    Our stay in the Best Western hotel downtown Nashville, was very pleasant and enjoyable for us. We liked the location very much. The service people everywhere were very nice and polite. We liked the breakfast very much.

    5
    « nice hotel, close to, but not IN downtown »

    nice hotel with friendly staff, rooms with a flavor of Nashville, and pretty close to downtown. they had a decent rate, free parking, and as I said, reasonably nice rooms. it was a good value for our stay. A cab from downtown was $10 with tip, which for Nashville is a deal, parking will run you $20-30 for a couple hours if you drive downtown, and most hotels will charge you about the same. With the free parking there (and a free ride downtown from some friends who weren't staying in town) that alone was a $50 difference. The location really isn't close enough to walk to much of anything, but if you grab a cab or uber there n back, you can save a lot over paying $100 more for a room + $30 parking at another hotel, and $30 or so if you want to drive and park downtown. So it's a good value proposition that is only a mile or 2 cab ride away from the action.

    3
    « Too far from downtown »

    When we made reservation, we made sure to ask how close they were to downtown Nashville. They assured us it was just a couple of blocks. A couple a blocks was up hill and about 3/4 miles. I needed to know as it is hard for me to walk long distances. Terribly disappointed. The room was clean but not set up very well for easy access to beds and bathroom. Would not recommend.

    4
    « Good hotel for the price »

    This hotel is near the Gulch area of Nashville (between Music Row and Downtown), with a number of restaurants within walking distance. We chose this hotel because of its proximity to Ascend Amphitheater (1.4 miles). The neighborhood is not the most scenic? we had a view of a couple of buildings and some construction (which was considered a ?city view?). We also had difficulty finding it due to A LOT of area construction that had several roads blocked off. The hotel staff was very courteous and helpful when we called for assistance in navigating the craziness. We had a king size room, which seemed a little small with a pull-out sofa and the tv stand (that also held a microwave and mini-fridge). However, we only paid $150/night, and many downtown Nashville hotels charge twice that much for a comparable room. The bed was THE MOST COMFORTABLE hotel bed I have ever experienced. The staff was very happy to suggest dinner and attraction locations. They also accommodated our request to check in early and check out late. The only thing that bothered us a little was the cleanliness of the room. It smelled a little musty upon arrival, and we found a bottle top on the bedside table and a used cotton swab on the floor next to the bed (of so little significance, we didn't even bother to report the issue). Would definitely stay here again when in Nashville on a budget.

    5
    « Great »

    Location is great. Rooms good. We are bargain people so we loved the fact that we could just walk across the parking lot to Logan'f for happy hour and not worry about driving. LOL It was also an easy, middle of TN for us to visit all the family members that live in the area.

    3
    « Very dated but okay for 1 night »

    We stayed here one night while visiting a relative who lived nearby. The decor is very gaudy and out of date. However, our room was clean and it worked for that one night. I probably wouldn't stay here again unless some renovations were done. It just felt old and "used".

    5
    « Excellent Choice »

    We stayed here July 4th weekend and it could not have been any better. Nice clean comfortable hotel, just outside of downtown and walking distance to Music Row. We were six friends and didn't spend much time at the hotel, but free parking and breakfast every day, How could this not be a great idea? The staff were incredibly friendly and helpful. Rooms were large, clean and well decorated and we even spent a day relaxing by the pool. For the price this is an excellent choice.

  • 4
    « a good stay »

    We enjoyed the king sized bed with the memory foam mattress. The room was big enough and clean. Vishal at the front desk was helpful, professional and very patient with us when we needed assistance. He went out of his way to make sure we had what we needed. We would definitely stay here again if in the area!

    5
    « Fun trip to Nashville »

    Friendly staff, check in and out was efficient, Tina in the breakfast buffet area was great, very friendly and attentive to the guests' needs. Location not bad, a long walk (about 15-20 minutes by foot) to Broadway where the great bars/ music venues are located. The Gulch is a very short walk. I would go back and stay here.

    5
    « Great Sleep »

    The stay was nice. It is within walking distance from many great taverns and smaller restaurants. The room is a bit cramped and the bathroom is ill designed but still pleasant enough for temp lodging. The AC works very well. The mattress is amazing. Best nights sleep so far.

    4
    « Nice hotel, great staff »

    The hotel staff is great. Helpful, courteous, friendly, ready to help with your needs. One item that struck us was seeing housekeeping staff all the time not just during the day. The building is not new but well maintained. I would definitely stay again. The only drawback is the beds are memory foam and don't give me the back support I need.

    5
    « great hotel »

    well located..very helpful staff..great breakfast..comfy beds..reasonably priced what more could you want ? we would thoroughly recommend staying here...we mentioned a noisy fire stair door next to our room..it was fixed next morning

    3
    « So So »

    The room was clean and had plenty of room. The bed was comfortable but the pillows were not. Had to ask for a remote for the tv. Cleaning staff failed to restock the coffee supplies once in the room. They also must have had July 4th off because our room never was cleaned.

    4
    « Right outside of downtown, yet close to everything »

    This hotel was reasonably priced for being just outside the downtown limits. You are about a 25 minute walk to the Ryman and all other hot spots in downtown Nashville. Good breakfast offered in the mornings with lots of fresh fruit. Very friendly staff too. the Wi-Fi and TV signals were hit-and-miss throughout our entire stay.

    3
    « Location good »

    It was our 1st trip to Nashville and the 4thof July Celebration. It is a short distance to the Main Street but so many free options. The room seemed very small but clean and updated. I think I would probably stay at a hotel closer to the Gaylord Opryland Resort. The staff were very good also. It just wasn't the area I was looking for.

    5
    « Good Medical Rates »

    We had gone to Cenntenial hotel with our parents for surgery. We stayed at Best Western property during my parents surgery. This hotel was within 5 minutes from the hospital and had plenty of parking. Our expectations were met at this hotel.

    3
    « Ok for a night or two »

    Over all the hotel was nice and it is going under renovations in the lobby area. The room was clean but the bed blanket was a bit shabby. The breakfast was included and a very good variety for continental. The parking was included which was a nice advantage. I would stay again short term.

  • 5
    « Close to Convention Center »

    I had to go to a meeting at the Nashville Convention Center. Most of the rooms in that area were available at $400 per night. This was one of the hotels, we could get $169 rate. The hotel was walking distance to the Convention center.

    5
    « Great Hotel »

    We stayed here 3 nights. Our room was very large and clean. Breakfast was, as you would expect, plenty of choice. Parking plentiful. Pool on site. Plenty of eating places within a few minutes walk. Location was close to Grand Ole Opry. Some say you could have walked but we did not. There is a shuttle bus that will take you down town. We opted to drive and found parking at reasonable price. Would stay here again.

    4
    « torontojem »

    My daughter and I stayed at the Best Western Plus Music Row for the recent CMA Fest in Nashville. We would definitely stay again! It was a perfect spot for the price. The staff were friendly and our room was very clean. The breakfasts were perfect with lots of variety and we enjoyed the pool as a refreshing break from the downtown crowds. We'll be back next year! Thank you!

    3
    « Nice »

    Nice hotel, helpful and friendly staff and very comfortable. Everything is updated. The hotel is close to everything. Nothing special but a good location for exporting Nashville's music row and Broadway.

    2
    « Friendly staff but hotel is not worth the price »

    Extremely friendly staff but the hotel is old, outdated, kind of dingy and not worth $275 including taxes for a night. I thought it was downtown but it is at least a mile (if not more) to walk to any attractions. Room is dingy, outdated furniture, poor lighting and door doesn't close unless you pull it. There wasn't even a pen or pad to write a phone number on. Breakfast was okay but no bar in hotel. The golf cart service to downtown (not provided by hotel but patronized by) was fine for the afternoon but you couldn't get it at night and had to take a cab back. Hotel needs updating if they're going to charge that amount!

    5
    « Good Rooms Near Downtown »

    We came to a convention in downtown Nashville. Best Western was close to the convention center. We were able to walk to it. Rooms were spacious and clean. Breakfast was good but there was only one attendant and very busy. Night clerk had pleasant personality and checked us in right away.

    4
    « Good, but could have been better. »

    Night staff needs to learn how to deal with reservations for late arrivals. Other than that it was fine, we were only there about 6 hours. Didn't get a chance to give a full review on anything else. This is a high priced BW though because of the location, I would have NEVER paid the asking price the only reason we stayed here was because it was CMA week in Nashville, we need ONE night for a few hours to sleep, and I had enough points for a free room.

    2
    « Not worth the money »

    For the nightly cost of the room we expected more. We booked 5 rooms at this hotel for a group that was visiting Nashville and I have to say, I was embarrassed. The hotel was old and in need of remodeling and the rooms were only "surface" clean. The breakfast was the worst I've ever had and the woman taking care of the breakfast was rude and nasty. We specifically booked a Best Western because of their relationship with Harley-Davidson & we will be making a recommendation to Harley to re-think that relationship. We would also recommend that Best Western send anonymous guest/inspectors to check up on their hotels. We stayed at Fairfield Inns on the way to and from Nashville and that will be our choice for hotels from here on in.

    2
    « Big Disappointment »

    Hotel staff gave incorrect directions to location, so we went up and down streets for a half hour before we found it. Desk staff, at check in, acted like they were doing us a favor. The room was so small we had to plan ahead where we would be so we could get by. Same for the bathroom. For the high end price we paid we expected something a little more.

    5
    « Great place to stay while in Nashville »

    After we checked in to our room, it smelled like fresh paint, so we were shown three other rooms to choose from. Ritu at the front desk always greeted us with a beautiful and friendly smile. Vishal, Ankit, Waldo and the rest of the staff were always around if we had questions or concerns. Tina at the hot breakfast buffet always kept the food counter neat and clean and was so nice to chat with. We mainly used taxis which were right there as soon as they were called from the front desk, but this hotel in near the Gulch which has Restaurants and a bus that will take you downtown even though it is within walking distance. I will definitely go stay there again when I go back to Nashville and would highly recommend this place.

  • 5
    « Nashville trip »

    very clean-very friendly employees-My husband is a inspector with a critical eye and he was impressed with attention to detail and the level of attention to maintenance. The continental breakfast was nice not only the food offered but the dinning area was clean

    5
    « Unbeatable Location »

    The hotel is older, but clean and comfortable. The staff is very friendly & helpful. Very nice breakfast area, including a waffle & a pancake maker. The location couldn't be better... short walk to downtown, the Gulch & right in Music Row.

    5
    « Really good location and wonderful welcome »

    The hotel is clean all staff are friendly and welcoming we went to bellagio hotel in Vegas well all I can say is I could not wait to get to the best western Nashville we have visited 3 years now not consecutive years and when we arrived we were given such a warm welcome the manager he remembered us which made us feel special good location free buses from the gulch which is 5 minutes walk away and downtown is only a 30 minute walk all I can say is I love this hotel for its lovely staff nothing is ever too much trouble thank you everyone hope to see you all again soon

    3
    « Average stay »

    The room was clean. The beds are firm. The climate control in he room was not working properly. It pumped out humid air so everything seemed damp. This is the biggest criticism of the place. It is in a good location and a short drive to many attractions. The breakfast was average. Parking is free and close to the building.

    4
    « Great Location! »

    We stayed here on our recent "first trip" to Nashville. There is ample parking. The location is great! We walked downtown every day and it literally took about 10 minutes to get there. They actually already had pre-printed directions on how to get there too - which, BTW, is really easy from here.... The service was great. The front desk staff was very friendly and helpful. Check in and checkout was very easy too. The overall cleanliness was very good. The rooms are average sized, quiet and comfortable and the Housekeeping staff was great too! The free breakfast was OK... But, it was free... My overall experience at Best Western Plus Music Row was a very good one and the rates are very good. This will be my default stay to place when I go to Nashville.

    2
    « NO help retrieving item left behind. »

    After staying at this hotel two prior times with a good experience each time, this time was different. The stay itself was decent, however, my friend left a pair of prescription orthopedic shoes behind and, after realizing this soon after our departure, called the hotel to get help with retrieving this item. The front desk was of no help as the second shift person said they were not authorized to look in the "lost and found." (Really?) After being told numerous times that they would "look into it and call you back," we have yet to receive a call back. I understand the disclaimer that items left behind are not the hotels responsibility, but when we're talking about a prescription item I believe it is just common courtesy, and good business practice, to do what is necessary to locate the item for the guest. Unless this issue is resolved I will not be staying here again, or referring anyone to this hotel.

    5
    « You must stay here! »

    Wonderful front desk, clean, cool, comfortable stay. We asked for early check and got it within the hour. We requested a late check out and got that too! no extra charges. They kept our luggage in a locked office after check out as we had a very late evening flight home. The hot part of the breakfast was just awful. But cereal, fruit and bagel, muffins and the condiments were perfect.

    5
    « Great Stay »

    This was a great place to stay. It's well located and within walking distance of dining and entertainment. The lobby and breakfast area was very nice...well maintained. The only negative was the parking lot...it was very tight and a little difficult to navigate with a pick-up truck.

    5
    « Best Western Nashville TN, great location, great service »

    From the complimentary chocolates each day, to the "Temperpedic" beds (at least they felt that way) this place hit all the high marks. Centrally located to take advantage of the trolley's that tour the area, as well as all the adventure of Nashville, this motel hit all the high marks. Excellent caring staff, great breakfast start to your day, and helpful suggestions, all make this a place to be enjoyed.

    5
    « Clean and comfortable! »

    This is the second time we've stayed within a years time and both times were spectacular! Very clean and comfortable rooms. The pool was nice and the area was also kept clean. Breakfast is better than most hotel breakfasts... they served sausage, eggs, waffles etc... service was also top notch! The only drawback really had nothing to do with the hotel. The construction of new hotels and offices create a chaotic drive and parking lot. This is really a Nashville problem. I heard many "locals" complain about the same thing.

  • 4
    « Good visit »

    For the price this hotel is fairly close to downtown. Good, free, bus routes close by. Walking is okay, it is about a mile downhill from the action. The hotel itself is older, but kept up. It was clean, had a fridge and micro wave, lots of plug-ins, good beds, I slept well. It was quiet. Staff was friendly although not to helpful on directions on where to go. Breakfast was a disappointment, if you like eating bad stuff, fatty greasy stuff you'll like here. Why hotels don't get that people are trying to eat healthy these days really evades me! The main food stuffs were eggs, biscuit and gravy, sausage, and lots of carbs by breads and pancakes. Some fruit was offered and a choice of cereals. Coffee was not that good. Good choice of free papers and free parking was a bonus.

    4
    « Great long weekend getaway »

    We were able to get into our rooms early and have a late checkout (which we didn't end up needing). The staff was very accommodating with the early check in, getting extra towels and answering any questions we had. The beds were very comfortable. No problems sleeping. The refrigerators are larger than the normal refrigerators that are in hotel rooms which was nice. The bathroom doesn't have much counter space and there were only 2 drawers to put clothes in if you wanted to. The best way to travel around Nashville is with Joyrides, golf carts that can take you into downtown Nashville (I would not recommend driving yourself as there are a lot of tourists and parking is limited) and bring you back to your hotel. I will agree with some of the other reviews that there could be more tables set up for breakfast. The only time I saw a lot of people at breakfast was the day we checked in & breakfast was ending, otherwise there was always empty tables.

    3
    « Ok hotel, not good for business travelers »

    Stayed one night before checking in to another hotel for a conference. Pros: Folks at the front desk were pleasant and helpful Great location, in a nice, safe neighborhood close to good restaurants and things to do Cons: Decor is really outdated and a little worn out Air conditioner is loud Wifi is super slow. I'm here for work and had to get some things done but had a difficult time doing so with the wifi going in and out on me. The woman setting up the breakfast in the morning was very rude to me for no reason at all. I walked over to the food area to get some coffee, but realized it wasn't ready and started to walk away. She turned around and said with a very rude tone that I needed to give her more time. She grumbled about something else and continued to say what I assume was something rude under her breath as I walk away. It was really strange, just not used to people being mean like that for no reason. Maybe she was just having a bad day, who knows, but it didn't make me feel very welcome. Overall an ok stay but I'd probably stay elsewhere on my next visit. More than anything it was the rude woman that put me off the most.

    4
    « Girls get away »

    Over the past 4 days (May 26 to 30) 4 friends including myself, stayed at the Best Western, Music Row. We thoroughly enjoyed our stay at this hotel. We found it extremely quiet on the fourth floor, facing the street. Our room was adequate with 2 queens, a nice size fridge, microwave, very comfortable beds and pillows and very cool air. The room was clean and bright. The free breakfast was a great way to start our day. Great coffee, juice, cereal, eggs, waffles, all kinds of breads and bagels. Very yummy. The pool area was great. They had some tables with umbrellas and lots of chairs for sitting. We thought the front desk staff was very helpful and friendly. They called us cabs when needed and didn't wait too long for them to show up. The free parking is a bonus and seemed to be lots of parking. We were not too far from Broadway Street which is the main street where all the action is. Lots and lots of bars with music in each and every one. Something for everyone. On the Friday and Saturday night when we were there, the whole street was busy with people having a lot of fun. Overall, this hotel is a great place to stay and would recommend it to anyone going to Nashville.

    4
    « Average »

    Our room was clean the beds were comfortable, wifi was good and stable. Breakfast had the standard offerings, eggs, muffins, biscuits and gravy etc. We didn't feel it was walkable to the main attractions so we drove everywhere. My biggest complaint was the issue they had with our phone. Our second night the message system wouldn't clear even tho we had no message. The light wouldn't go off and the phone would ring intermittently. Finally unplugged it so we could get some sleep. They put a new phone in our room, but same problem. Unplugged it again for the second night. Minor annoyance. Front desk did their best to get it fixedbefore we checked out.

    2
    « NOT worth the money »

    This is a clean, but basic hotel for the big price they charge, gives the impression of being in the center of things when it's a good walk away. If you're used to cheapest quality food full of sweeteners and preservatives then this is the spot, even the bread was inedible. I was so surprised but I have never stayed in a hotel anywhere in the world offering breakfast this bad.

    5
    « good stop »

    Hotel was very clean and the staff went out of there way to make our stay there easy. We needed plenty of parking space for our tour bus and they were the only hotel in the area that would allow to park in there lot we will be coming back to this hotel next time in Nashville

    5
    « A very nice hotel »

    Never having previously stayed in Nashville, we were unsure where would be a good location which would allow us the opportunity to visit the many attractions of the area. This worked quite well in serving that purpose. A well maintained facility which was clean and comfortable. A nice breakfast helped get our day started, too.

    5
    « The Best! »

    Best Western, a trustworthy brand?always accommodating, clean, comfortable, appealing aesthetically, great breakfast which is included. Overall, an excellent value. Often I travel for business and pleasure and first filter booking channels for this brand if it is geographically located nearby my destination. I've always had a superb experience partially due to accessional customer service. Staffing is well trained and courteous. Accommodations are always well appointed and clean.

    2
    « As a loyal Best Western customer this is my worst ever exoerience »

    The hotel is generally fine - rooms are comfortable as you would expect - wifi is good as you would expect - the breakfast was ok but this place is sadly lacking in key areas. 1) Breakfast has for the size of the hotel limited seating yet plenty of room for more tables - in fact they expect you to stand eating your breakfast and encourage it- appalling 2) customer service on the front desk is non existent the worst ever and I'm a diamond select member for life so have stayed in a few Best Westerns. Little or no help was offered when requested or needed. We booked a buggy to take us into downtown, no body bothered to inform us it was cancelled, on check out no one asked if we enjoyed our stay as we would expect - customer service deserves less that 1/10 in my opinion. English is not first language on the front desk and that is a major problem when trying to request things - poor attitude from reception is also not acceptable - so I wouldn't recommend this hotel to anyone

  • 5
    « Spring Break Trip »

    My daughter and I stayed at this hotel in March while on vacation and touring colleges. We found the hotel to be in a safe area a 5-10 minute drive, or an easy 20 minute walk to the Ryman Auditorium, Country Music Hall of Fame, Johnny Cash museum, etc. Our room was very clean and the beds were very comfortable. The breakfast had a good variety of items to choose from. This hotel was a very good value.

    4
    « Much more reasonable priced than the hotels downtown and easy walking distance »

    Nice, clean hotel. Good breakfast included. Easy walking distance to many of the Nashville sights, such as the Country Music Hall of Fame and the Ryman auditorium. Easy driving distance to the Grand Ole Opry. Quite a few restaurants nearby, plus all of the ones downtown. Friendly staff at the desk.

    4
    « Great Location »

    We stayed at this hotel for 4 nights from 7th May. Rooms were a good size and clean and the bed was incredibly comfortable. They have a Free Breakfast which I must saying had a surprisingly good selection including a waffle and pancake machine. Staff were friendly and helpful when we asked for directions. Location is great very easy to walk down to the area known as the Glutch for bars and restaurants in the evening. We enjoy walking so pretty much walked all over with ease including to the Country Music hall of fame and the Baseball ground and the main area for Bars known as Broadway. We would definitely consider staying here again if we were to return.

    5
    « Walking Distance to Everything »

    This experience was fantastic. The hotel is a couple blocks off the beaten path but nothing that you cant walk too. My husband and I went and saw Alabama at the Schermerhorn Symphony Center which was about 1 mile away. We walked everywhere. The staff was great. We checked out and I accidentally left my necklace on the bathroom sink. We called back about a hour later and the staff found it and held it at the front desk. I would stay here again if we come back. You cant beat the price. The food in the morning was your average breakfast but still good.

    3
    « Mixed experience »

    This hotel has its pluses and minuses. On the pro side, the staff is helpful, friendly and truly cares. We had a few glitches during our stay, but the staff took care of problems immediately and apologized profusely. Our room was recently painted and clean. We had a nice view of downtown Nashville. There was a refrigerator in our room and it was slightly larger than some of the really mini ones at other hotels. There are freshly baked cookies at the front desk every afternoon, and also mini candy bars. Breakfast is included. On the con side - The room layout is inconvenient. The TV faces the bed and doesn't swivel. When sitting at the desk you have your back to the TV, and when sitting on the sofa, you can barely see it. There is no light of any type on the TV wall. That means you can't sit on the sofa and read after dark. There is a free breakfast, but one morning there was no decaf coffee, eggs and milk were completely gone and this was one half hour after service began. The other two mornings the buffet stayed well-stocked. The food available was typical, nothing exceptional, but it is free. I would recommend this hotel as a reasonably priced option, in a convenient location. I probably wouldn't stay here again just because I'm a reader / TV watcher at night and this room was not convenient for those activities.

    3
    « Great location, friendly staff, rooms need some work! »

    Great location and friendly staff. Rooms were a bit rough with some broken edge tiles in the bathroom and some outlets that were broken. They were accommodating with rooms available when we arrived a day early and our hotel we had booked for the stay did not have a room a day early.

    4
    « Comfortable, convenient and good service. »

    We stopped here in the middle of a road trip, and didn't pre-plan our hotel for the night. We called late in the afternoon on a Sunday and the clerk was able to fit us in, and volunteered their best rate without asking. Very helpful desk staff, and walking distance to music row. $6 Uber ride to downtown Nashville. Parking and breakfast were both included in a rate $40 less than the cheapest downtown hotel where we would have been charged for both. Room was clean, comfortable, and quiet (despite being only 1 door down from the elevator).

    5
    « Great location, great service »

    Friendly, helpful staff. Location is excellent and within walking distance of The Gulch and Music Row. Nicely appointed rooms. Good breakfast with 3 newspapers. USA Today, WSJ and local Nashville. Definitely stay here next time in Nashville

    5
    « Convention Center Nearby »

    I was on my visit to a conference at Music Center Convention Center. I stayed at Best Western Plus property. The convention center is 10-12 minutes walk from the hotel. It was an enjoyful walk. The hotel was not fancy but clean and well kept. The staff was helful in finding great places to eat.

    4
    « Solid hotel »

    clean comfortable rooms within walking distance to downtown entertainment district. Complimentary breakfast every morning was a good perk to staying. hotel had free internet and the pool was relaxing and clean

  • 5
    « Best Service and breakfast »

    The friendly and helpful employees are why we continue to use Best Western Plus hotels. The breakfast variety is great as well! The location of this hotel is wonderful. It was walking distance to restaurant/bars on Demonbraun Street and walking distance to restaurant/bars in the Gulch District. I couldn't ask for a better location - and only one mile to downtown area. Love this place.

    4
    « Hotel was fine »

    Hotel was good value (Nashville is quite expensive). Rooms were clean, breakfast was good overall. Location was deceiving somewhat (Music Row) as it was far from the downtown music scene & required cabs to get anywhere (mass transit??? Apparently not!).

    5
    « A Great Choice »

    We chose blindly on the internet looking for location, parking, and breakfast. This was a very good choice. Everything was more than we expected and we had a delightful stay. The breakfast was quite a spread with lots of choices. Highly recommended.

    4
    « Best Western Nashville »

    Best Western is a fairly priced Nashville hotel. If the weather is decent, pretty easy walk to bars, restaurants and attractions. Had dinner at the Whiskey House, fun atmosphere, good food, easy walk from hotel.

    4
    « very happy »

    Very happy with the room, was clean and neat. Personnel very friendly n helpful, always smiling. Very happy with our morning breakfasts, it was good, a lot of choices and tasty. Very happy with our stay there. would stay again if we go back to Nashville. Very happy overall, would definitely go back

    4
    « Good Value »

    Although the rooms need updating, everywhere was very clean, and excellent service from all the staff,nothing was too much trouble, close to all amenities. Great breakfast, plenty of choice, Tina kept this area spotless, and helped anyway she could. Would certainly go there again

    3
    « older hotel »

    The hotel is older and the rooms could use some updating, but, they were clean. However, housekeeping kept turning off the AC when they cleaned the room, so when you returned the rooms were always too warm, I'm guessing management tells them to to save money. It's a bit of a walk to broadway, but, we discovered Joy Ride, which is a FREE golf cart transportation around town, they work for tips. Devonbraeun street is one street over, and there are several bars and music there as well. The breakfast was average. All in all, would consider staying again, the rates are much better than downtown,

    4
    « Close to the Opry, a shopping mall for the ladies and a Bass Pro shop for the guys! »

    We wanted to go to the Opry and found this to be very close. Next to the Opry we found a nice shopping mall with A Bass Pro store next door...something for everyone. It's a short drive to downtown Nashville, the Ryman Auditorium and other sights. Easy access off the freeway. The facilities were very adequate and we would stay there again without hesitation.

    4
    « Good value and easy access to where you'll want to be »

    Modern decor, quiet location (away from The District) and full amenities distinguish this base for exploring Music City (aka Nashvegas). No-freeway drive to downtown takes 5 minutres, max -- or a bit less. Broadway is just a handful of streets away, as are other major thoroughfares. Bus service available (we didn't use.) Self-serve breakfast is ample and includes three hot selections, plus stuff to toast and batter fotr waffle iron. Scrambled eggs are very good. Rooms are large, well-appointed and nicely decorated (or a bit over-decorated, if shiny gold spreads seem a bit much to you too). Good-size bathroom with powerful hair dryer and plush towels. Only frowns were caused when a housekeeper came shortly before 5 p.m. to clean room -- which seems rather late and was inconvenient. (Don't ask!) When we asked just for dfresh towels, she had to leave to get them and return about 5 minutes later, adding to the weirdness. That wasn't a visit-wreckers, so we recommend this lodging site for value, location and overall pleasantness.

    3
    « Lots of Pros with some Cons »

    Pros: Great location to downtown & interstate Tina, the breakfast lady, kept everything hot, fresh & clean. Staff is courteous Room and hotel extremely clean Cons: Foam bed rock hard Fluorescent lighting in bathroom Room decor & public areas could use some updating. I paid $212/night!!! For a Best Western!!! Granted it was only hotel in a three-mile radius with 2 available rooms less than $450.

  • 3
    « Great location-ok value »

    Great location in music row; nearby restaurants and bars were great. Good neighborhood. Quiet location, rooms decent, breakfast was not a high point. Pool was good, cold, but good on a hot day. Price good compared to other hotels in downtown area. (booked really early with AARP discount). Would stay again.

    3
    « Friendly staff and clean, but a bit outdated for the price »

    Booked this last minute after re-routing to Nashville on a spontaneous birthday trip. The price was definitely very good compared to the other offerings in the area. The hotel itself was outdated and had some smells and surface touch-ups that told us it was in need of an update. However the staff was extremely friendly, the room was clean and we were able to walk to a couple of restaurants and bars in the area. Again, this was last-minute so our options were limited but I was a bit disappointed in the quality of the room, which was also very dark, for how much we paid and what I expected seeing it's ratings on TA and Hotels.com, though that could be a reflection of the other options in the area.

    3
    « 1.4 miles from District. Okay for conference goers, but just far away that cannot walk. »

    I was in Nashville for a big conference, all the close-by hotels were booked, so this hotel was first on the list from my corporate website. So I booked here. Everything worked out ok, and overall this would be a fine hotel to stay at for conference goers, like me. The hotel is located 1.4 miles away from the Music City Center (MCC), the big convention center. The MCC is across the street from the Country Music Hall of Fame. The hotel is on the other side of I65/I40 and therefore, for me, making the hotel too far to walk. I took a taxi each morning. The hotel has a nice big lobby that serves as the free breakfast area. The front desk staff is very friendly. They had a big candy jar, and they gave me a generous goodie-bag on my arrival. My flight was delayed and they held my room for, even giving me a friendly call, confirming I was still coming. The breakfast buffet was simple: yogurt, bagels, toast, waffles, juice. My room was a little funky. It was right by the elevator and you can tell is was converted to a hotel room from some other function. The room was L shaped. I walked the length of the room and on the left the two double beds just barely fit. The rest of the room was like a long sitting area that had a bathroom rehabbed into one of the corners. It wasn't a bad room, but I think the re-hab addict TV shows would have comments. I had a good flat screen TV; WIFI was included with the room and worked pretty well. The bathroom was laid out funny and no matter how hard I tried, water from the shower was all over the bathroom floor. They gave me plenty of towels. The room had a good ventilation system, but you had to go to the window unit and turn it on; else the room got pretty stuff. The bed has a nice cushy mattress. The I spent $8 per taxi ride to the MCC. The airport was a $30 ride. The hotel said that Super Shuttle does not serve the hotel. The hotel does not have a taxi queue. It usually took 10 minutes for a cab to come after being called. The downtown area around the MCC and Broadway is really very nice. There are lots of country music bars and eating spots. I enjoyed taking pictures of the wide variety of neon signs. There were bus loads of people visiting the country music hall of fame, and by the way, the MCC was a very good place for our conference.

    3
    « First visit to Nashville »

    We booked using the HOG BW rewards program, hotel was average and close to the downtown area. Location was difficult to access via GPS but only had to turnaround at next exit to locate the hotel. Ample parking and only a short 20 minute walk to all the restaurants and attractions. We only stayed one night on our way to Memphis via Lynchburg.

    5
    « Good Rooms »

    We stayed at Best Western Music Row because we were visiting a conference. The conference was in Music City Convention center and this was a reasonably priced hotel near convention center. One could walk from the hotel to convention center in 10 minutes.

    4
    « Good Location »

    Great Location for a visit to Nashville only a short walk to Music Row and its bars, and Broadway is also within easy walking distance. Very polite and helpful staff, we arrived a good 2 hours before our 3pm check-in timeand were given rooms immediately - with a welcome cookie! The rooms were spacious, clean and the bed was huge and very comfortable ensuring a good night's sleep each night. The complimentary breakfast was very welcome and was hot & cold buffet style.

    3
    « Average »

    Friendly staff. We were able to check in early, which was nice. They also provide a "gift package" with water, chocolates, and potato chips. Only hotel I've stayed with memory foam mattresses. Takes some getting used to. Typical Best Western breakfast. The hallways are looking dated and there's a slight smell. Not overbearing, but noticeable. The bathroom was clean and bright. Towels were fairly new and not washed to death. Decent value, but I'll stay closer to downtown next time.

    3
    « Budget Property »

    I've probably reviewed this place more than anyone. I've been a regular guest for over a decade. I've seen the highs and the lows. I keep staying thinking next time will be better. Well, this time was a little better, but the property is showing its age. I'm not sure how BW lets this be a plus. That's part of the reason I have shifted most of my business to Hiltons. This property is a great location to Broadway, The Gulch, and Vanderbuilt, so really location has been key for me. The staff have always been pretty friendly. The rooms were clean and housekeeping did a great job. My issues are that they have cheaply remodeled and painted so much, it's really bad. So much paint so often it's just a mess. The decor is horrid. They still use 1980's style brown blankets that are not washed for each guest. The bed spread is old and was falling apart. The beds are Temperpedic and really nice. In the Bathroom the housekeepers still fold tissues into what looks like a flower and then they place a handful of soaps on it. It's so cheesy and really a pain to have to discard a wad of tissues daily. The towels are old, but I didn't notice any that were coming apart this trip. Breakfast has really short hours, that need to be extended. Food was okay, but again they are not keeping up with other brands, and it could be greatly improved. The lobby relaxing area had odd mismatched furniture and a tv that wasn't on. Wifi still sucked, so bad we just teathered our phones... Come on guys buy new routers... Overall this is a budget hotel and not worth much more than $80 a night, however often rates far exceed that. I really hope that management follows through on their promises with remodels and redecorating rather than the incremental things they do. I might just give this place one more shot if the rates are decent.

    5
    « Convenient in the Heart of Music City »

    A very convenient hotel right in the heart of Music Row. Very close to everything. Rooms were very nicely done and the breakfast was excellent. Beds were memory foam, which we love (but your mileage might vary).

    2
    « Cheap Linens, Paint Fumes, SLOW Wifi, LOUD Noises »

    We were really disappointed with our stay. Right next to our hotel room 205 was the stairway. The door didn't have a soft closer on it, so we had to listen to the door slam at all hours of the day and night. I guess the security, maintenance, housekeeping and even guests used this door to go to the first floor. So we would be woke up in a deep sleep at all hours with a loud slam. We complained to the desk and also housekeeping and nothing was done about it throughout our four night stay. This could have all been fixed simply by putting a closer on the door like the one the first floor had on it to prevent the door from slamming. The other issue is that they were painting all the doors with a heavy oil based paint. The smell would practically knock you out in the halls. No ventilation to get rid of these paint fumes. Thank God it wasn't in my hotel room or I would have had to check out. The towels and the linens were not hotel quality but rather something cheap you would get at a cheap linen store. I know this because I have some of the exact towels and they are over ten years old. The bed set a poly blend duvet cover set. We were not sure if these were washed after each person. The beds are foam mattresses. If they are Temperpedic, they are at the low end. I know because I have a high end Temperpedic mattress. Nothing special because the pillows are cheap too and all lumpy. The a/c is a wall unit that blasts air in the face of the person sleeping next to it. I had to put a chair in front of it to divert the air off my face. One big issue we had was the water was so hard it left our skin feeling like it was cracking. My daughter and I both have sensitive skin and by the time we left her face had a rash all over it from this water. The rash cleared within 24 hours of checking out of that hotel. It is correct most of the housekeeping and maintenance do not speak English. The wifi moves at a snails pace. You have to wait for your pages to load. Yep, 2016 and they are more than ten years behind. Bottom line is this place cuts corners. We have stayed in Nashville many times and never had these problems. If you are fine with cheap linens that are not hotel quality, staff you cannot communicate with, toxic fumes, hard water that irritates your skin and an a/c vent blowing in your face that you cannot adjust, then ok. But this is NOT a place for people with chemical sensitivities or allergies. The staff were nice enough. No one was rude to us. Our room was clean enough. The bathroom seemed pretty spotless. They just need to totally renovate this hotel with hotel quality not something you purchase at your local bargain linen store. The decor also looks like someones bedroom rather than a polished hotel decor. Obviously nothing in this hotel is done by professionals but rather a family member since it's privately owned. They are not adhering to hotel quality but doing things on the cheap. Avoid it if you can. Opt for one of the many newer hotels in the area and pay the extra. I wish I had.

  • 1
    « Avoid! Shoddy Repairs, Dirty Rooms. »

    Business travel brought me to Nashville and the need to be close to Vanderbilt University Medical Center so the Best Western PLUS Music Row seemed to be a logical choice for the money. Overall I am not happy with my choice and would not stay here again. There are several reasons for this 1. The rooms and entire hotel are VERY run down and in desperate need of upkeep. I have posted several pictures of the shoddy repair work done to these rooms. One of the most surprising is that the closet door literally closes on the light switch for the room. The bathroom had the most number of poor repairs including crooked / bulging tile, sloppy caulking that was painted over instead of done correctly, mismatched screws in towel bars, loose sink and tub fixtures, poor ceiling repair and general sloppy painting. 2. The bedspreads and decorative pillows were falling apart, literally at the seams. The towels were so old I had a hard time figuring out which one should be on the floor. The washcloth that was neatly folded into a seashell was so badly stained with makeup that I couldn't bring myself to use it. 3. Another reviewer mentioned the pillows... what the heck am I to do with a less than half-sized pillow? They measured about 10" square! I ended up needing a visit to the chiropractor after attempting wad enough of these together to actually use. 4. Free breakfast starts at 6:30, conveniently excluding travelers who need to be to the airport to catch a morning flight. I thought breakfast started at 6 and after realizing it I asked if it would be possible to get a cup of coffee. The answer I was given was a rude "no" with a mocking point at the sign saying breakfast started at 6:30. 5. With the exception of the person who checked me in, the staff was generally rude, unhelpful and spoke poor English with little patience when asked to repeat themselves. 6. General cleanliness (probably should have been first) left much to be desired. There was hair in the toilet bowl, on the seat of the toilet, on the floor and walls in the bathroom, and in the tub. I honestly didn't take my socks off until I got into the shower. I stripped the bed and remade it before sleeping on it. Positives: free parking, close to a great Irish restaurant, the Harp and Fiddle.

    2
    « Not Great! »

    I know it's a budget hotel, however beds are the most uncomfortable I've ever slept in and you only get half pillows, there was 4 of us staying in the room however only 3 towels, just not a great hotel service is ok but breakfast was ordinary, spend a bit more and stay somewhere nice

    4
    « Great Stay! »

    Pleasantly surprised with our stay at this Best Western. The room was spacious and the Tempurpedic bed was amazingly comfortable! Room was clean and quiet, even on a night of full capacity. Staff was very friendly and helpful. The complementary breakfast had much more to offer than we expected. Definitely in a great location and would probably book there again!

    5
    « Great stay & location »

    We had a great stay at the Best Western Plus! Great location on music row, within walking distance to The Gulch, close to Vanderbilt & Centennial Park. Clean hotel with friendly staff. Free parking. My son loved the candy jar at the front desk!

    4
    « Friendly staff »

    We stayed here only for one night while visiting Nashville from Louisville. Didn't want to pay downtown Nashville prices. It is a good location within walking distance to a good variety of restaurants. Didn't make the one mile walk to downtown, instead we just drove. Upon arriving we were early because of the time difference and staff had us a room ready which was great. King size bed was very comfortable. Only problem we noticed was being close to the elevator, could hear people coming and going throughout the night but it wasn't a big issue for us. Would stay here again in the future.

    5
    « great place »

    perfect walking distance to downtown and to the west end. great value for the money. will stay here again. clean. great breakfast. easy check in and out. people should at least look into this place when looking to stay in nashville

    5
    « Nashville Hotel for 3 days »

    This was a VERY clean, smoke free hotel. Great breakfast (eggs, biscuits and gravy, cereal, fruit, waffle maker!). This is on Music Row, next to the BMI building. It was about a 20 minute walk to the downtown Honky Tonks if you are in reasonable shape. Not much to do real close to the hotel as it is mostly around recording studios and business. Seemed safe and quiet at night. Would definitely stay here again.

    5
    « Best Hotel Yet »

    Clean rooms, friendly staff, good breakfast.Had a good nights sleep. very quiet. Even the heater was quiet.Within walking distance to bus stop and hall of fame.A great selection of eating establishments within walking distance.

    3
    « Enjoyed our stay here »

    We stayed here for a couple of days while we toured Nashville. Room was nice but did seem a bit dated. The breakfast bar was nice. The staff was friendly and helpful. I'd stay here again if in the area.

    4
    « Very nice hotel for the price »

    We stayed one night. The room was clean and comfortable. It is a little far to walk to the Music Row bars and restaurants, but a cab ride was only $6. I highly recommend this hotel for its location and price.

  • 3
    « ok for the price »

    Front desk staff could not find my reservation in his computer, even though I showed him my email confirmation and reservation number. He attended to several phone calls while I waited for him to locate it. He did not seem apologetic. The hotel itself was acceptable. It is not close enough to walk to music row or any local restaurant, especially at night. There is not a restaurant or bar in the hotel. We did get a bottle of water, cheese curls, and chocolate upon arrival.

    3
    « Good location, not very comfortable »

    The location was good for the price. It was cheaper than being right downtown but close enough to get in to the action easily. We walked a block or so to the nearest B cycle station and then road bikes in from there, a short 10-15 min ride. The room itself was not great. The bed was not comfortable, felt old and hard. The room felt really cold and wet with the AC on, but too hot and stuffy otherwise. I think they may have been updating the rooms though. The free hotel breakfast was free hotel breakfast. Overall, for the price and location, I'd suck it up and stay again.

    3
    « Pros and Cons »

    A lot of construction going on - and a lot of construction workers that kept eyeing me and my daughter every time we would walk to our car. Overall experience of the room and my stay was average, it was clean and hosts were friendly.

    5
    « Great Value - My New Regular Hotel In Nashville »

    Great location ($5 Uber to downtown), walking distance to Music Row. I got this hotel for about $75/night less than other west end hotels and parking, wifi and a big breakfast were included. While it wasn't as "trendy" as other hotels in that area, it's well kept, extremely clean and very comfortable. The queen beds are true queen size (lots of hotels call pretty small beds queen), mattresses, pillows and bathroom all very comfortable. Service from front desk was awesome. They could answer all our questions, make recommendations and got us an early cleaning when we requested it.

    5
    « Opulent Yet Down To Earth »

    The decor is amazing. First class all the way from the lobby to the pool to the rooms. This was a "girls" trip. We felt safe within the hotel and in it's parking lot. Everyone must meet Tina, the Breakfast Supervisor. She cares about everyone getting enough to eat and she's so fast at replacing items and keeping it all cleaned up that I swear she's on roller skates!

    4
    « A Good Hotel »

    This hotel was fairly close to the downtown and there were a few bars with music that you could walk to. The rooms were quite quiet and the staff were very friendly. I found the bed to be too high and the mattress was way too firm. The room was clean and, apart from the bed, comfortable.

    5
    « Pretty Good »

    Got to say we really enjoyed this hotel. I read a few lukewarm reviews beforehand but in the end I was pretty happy. What did I like? Lots of free parking, we got a free upgrade to a suite which was very nice of them, they had a really expansive cable channel list, & the motel was a safe, comfortable 15 stroll from Music Row. The decor was pretty dated but who cares you don't have to take it home right? Overall we felt right at home & would be happy to stay there again.

    3
    « Cheaper hotel close to downtown »

    Clean, comfortable, really good breakfast. We didn't get out of our room until 12:15pm, and our room never got cleaned. Overall good deal for a downtown hotel...staff was very friendly and good location, 2 blocks from music row and about 1-2 mile walk down to Broadway. Great little restaurants and bars 1 street over on Demonbruer, 5 minute walk.

    5
    « Reasonable Hospital Rates »

    My mother was admitted at Vanderbilt Medical Center and this property was close to Vanderbilt. The rates were reasonable and staff will willing to extend our stay day by day. Rooms were easy to access from the lobby. We did not have any problems. One day we had to go to the hospital early, staff did give us food from the breakfast area.

    5
    « overnight 6 hour stay after a concert »

    I saw that this place did not have so many great reviews. It was close to the venue my boyfriend and I was going to, and it was cheaper than the others. Over all I was very impressed the room was very clean and the bathroom was very clean. Water pressure and hot was was great as well. The only problem I saw was stains on the curtains and comforter on the other bed(otherwise the bed linens were very white and clean). We loved the memory foam mattress which is (firm). I have no complaints at all the two gentlemen that checked us in were very nice and very informative. We plan on staying again when we go back to Nashville in May. Oh and breakfast was not too bad, it had a mixture of everything.

  • 4
    « Good location »

    Beautiful rooms and good location - within 20 minutes of walking to downtown. Also has free parking. The breakfast was limited - waffles, eggs, oatmeal. For the price, probably could have stayed closer to the action.

    2
    « Not my first choice. »

    During my stay at this location for price of 347.27$ for 2 nights one of which was on valentines day in a average queen size bed room. I would have to say the only reason why I chose this place instead of a much more inexpensive hotel right outside of Nashville would be it's location. It's a short walk to 4 fantastic bars/restaurants. During my stay I've discovered 3 stink bugs, and was starting to have a bad reaction to the bed. I requested to change rooms and they did so but not before giving me grief over complaining about 3 stink bugs when they only found 1. The room in itself was adequate it did look like it was renovated recently however who ever renovated did a horrible job in the bathroom, there was even signs of rust in the sink itself. There was damage to the shower assist bar, and paint on shower tiles. Overall for the price and the quality of room and customer service I would not recommend this Hotel, however the location of the hotel is it's only redeeming virtue this hotel has.

    1
    « You get what you pay for?? »

    Hotel rates are very high in downtown Nashville, so I thought I had found a bargain when I saw the price and the four-star Travel Advisor rating. Not! If this a Best Western PLUS, I would hate to see a regular Best Western!!! The Tempurpedic mattress and the Hotel location are the only positives. It's hard to overlook the badly outdated decor, the rundown condition, the computerized door lock that doesn't work, the holes in the towels, the horrible breakfast, and the sink that doesn't drain.

    3
    « Decent location , $6 cab to broadway »

    This hotel was clean and in a decent location but could use a face lift. It wasn't horrible by any means .. But if your looking for fluffy linens and marble tile this place is not for you. I was satisfied with a clean place to sleep and shower with a fair breakfast included.

    3
    « Average »

    Stayed one night. Very courteous staff, even gave us a goodie bag at check in. Hotel is outdated as is their bed linen. Our blanket had a hole in it the size of a quarter. Towels were hard, not soft at all. Bed not very comfortable. We stayed here over Valentine's Day weekend which is obviously why the rate was so high.

    1
    « location »

    very tired hotel! not a best western std. rooms smelled of disinfectant... bathrooms had mildew around the tile, cable intermittent. i stayed there for convenience (location), but would not stay there again. lots of choices around the area. breakfast room has zero charm, not to speak of the food. all in all, disappointing for a best western. one gets the impression they are squeezing every last penny out of this hotel.

    4
    « Best Western Plus »

    I found the hotel to be very good. It was a bit of a hike to Broadway, but we did twice. I would not recommend the walk for everyone, we cabbed it back one of the nights that we were there and the cost was reasonable. Breakfast was good and there are restaurants in the neighborhood that were a close walk. Bathroom could use a bit of an upgrade, bed was perfect and the room was very clean.

    4
    « Nice »

    Courteous staff, clean room and excellent breakfast. Good parking. About a mile walk to the bars but easy and appears safe. Price around $140 is worth it for the proximity to incredible music. The woman who was responsible for the breakfast was delightful. Since I'm on the bacon diet, Twas happy to see an ample supply.

    2
    « best western plus not »

    very tired bad linens and it smelled very noisy and run down ok looking breakfast was average and the staff did not seem friendly I still don't know how this hotel received a plus rating I would not have I have stayed in much nicer and cheaper best westerns

    1
    « Find an alternative. This isn't it. »

    Price to value is terrible. There are better choices nearby. Although only ~1 mile from downtown, this hotel needs to change price to match up with quality or greatly remodel. The rooms are very old and run down. You can hear everything in the hotel from the rooms. People are nice and it is close to downtown, but the hotel itself needs a wrecking ball.

  • 5
    « No complaints »

    Had a great time. I enjoyed the hotel. The staff was friendly and helpful. The breakfast was decent. While I was there I ate at DeSano's Pizza Place which was excellent. I did feel that the coffee offered in the reception area was never fresh. Great location overall. I would stay at that hotel again!!!

    5
    « Excellent stay while in Nashville »

    This motel is typical of the excellent accomodates provided by the Best Western folks. It is clean, the room was excellent, and the staff was friendly and helpful. We have stayed at this location in the past when in the Nashville area and will do so again.

    5
    « Welcoming and convenient! »

    We have been staying at this Hotel for the last 3 yrs. , on every trip we take to Nashville Tennessee! It is convenient, the staff is always very friendly and welcoming! My son and I love to come to Nashville because we are Country Music lovers from Syracuse, New York!This is the best Hotel for area and price!! We keep coming back!!!!

    4
    « Best Western Stay Jan 2016 »

    I was only staying a couple of nights here and wanted a hotel close to the action downtown, but also within allowable per diem rates since this was a business trip. The Best Western Plus Music Row was a real good location (15 min walk to lower Broadway, $6 taxi ride, or free bus until about 11:00PM). The lobby area of the hotel was real nice, the staff was friendly and helpful. The rooms were a little dated and the bathroom kind of small, but very clean, comfortable and functional. The main reason for selecting this hotel was VALUE. Very reasonable price for the location and accommodations. I've already planned my next stay there when I return to Nashville next month.

    2
    « Misleading »

    I was very disappointed in the way they do not honor their 100% low price guarantee. I booked a room for $110 for the night. I then spotted a lower price band called BW. They told me to submit the claim form, which I did. The next afternoon, I receive a denial I receive a notice stating my claim was denied. I called BW and they told me: 1. They could no longer find the advertised rate, even though it was through Groupon and it was on the web site for the entire month going forward. A screen shot if the advertised rate would not be accepted. 2. In the fine print off the full page terms, it stated that claim needed to be filed 1st least 48 hours before hotel's scheduled arrival. Since I was arriving 1st midnight, I thought I was fine. NOT. Not only did they refuse to honor the $100 gift card bonus( which I was fine with), they refused to honor the rate(which I was not fine with). They told me to call the hotel. The manager at the hotel refused, stating that the rate could be $146, but they were willing to accept the rate if $110 I had paid since I could no longer cancel the rate. Had they allowed me, I would have. The hotel itself was relatively clean, but dated. They have tried to keep an old hotel going by keeping up with some cosmetic improvements. I was worried when we arrived and found a security guard in the lobby, especially since we had quite a few items in our cars due to a long distance trip. We, therefore, made sure we parked under a light and covered everything as best as possible. It's sad that BW cannot stand behind their guarantee like other chains. I clearly stated my frustration and displeasure and they refused to do anything, even though they could have. What was ironic was the statement made by BW customer service: She told me that nearly every agent misunderstands that the 48 hour arrival time is based on the hotel's set policy, not the customer's arrival time. IF THEY MISUNDERSTAND IT, HOW CAN THEY HOLD THEIR CUSTOMERS ACCOUNTABLE? I am a frequent traveler band decided to give BW a try. I will think twice next time. Hampton Inn honored their low price guarantee AND sent me a $50 cash card, even though it was not within their policy.

    5
    « You Saved our Trip! »

    THANK YOU!! After driving 6 hours & finding out our hotel rooms were abruptly canceled by another hotel on New Year's Eve - you took us in on the city's busiest night! We were absolutely devastated at first, but you saved our trip. The walk to Broadway was an easy one, and Uber was only $9 to get there as well (thankfully for first timers & free codes we never had to pay for an Uber!), the breakfast was absolutely perfect and hot. The hotel staff was EXCELLENT!! They joked with us, laughed with us, and were very approachable. The rooms were clean, we had a problem with our fridge that was taken care of within minutes and never had another issue. Thank you for saving our New Year's Eve - we had an enjoyable 2 nights at your hotel and will certainly recommend it to others in the future!

    4
    « Fit the bill. »

    We stayed here on our first stop of a road-trip from Ohio to AZ. We knew we would have the late afternoon to explore Nashville and wanted a hotel near the highway ( for easy early morning departure) and close to the downtown. This property worked well for us. Staff was helpful and effecient, room clean and well appointed. Not a new property but well kept. They say it isn't walking distance, but we are walkers and found it an easy 10 min walk to the heart of Broadway. Great afternoon seeing all Nashville has to offer. They were preparing for New Years celebrations so much of the main drag was closed to cars making walking easy. Great fun walking by all the bars, and stepping in to hear the live music. Fun ( very short) visit.

    2
    « Non-plussed @ BW+ »

    This was not our first visit to a BW+ so we know what to expect. This hotel visit was doomed from the moment we walked in. A novice clerk manned the desk and obviously had not been fully trained. After some confusing talk about advertised rates, and many distractions, we thought we had negotiated a rate for a 1-night stay. Her manager showed up and started arguing with me about interpretation of the rate. Being rather tired from a long day on the road, I acquiesced and signed. Then we discovered the room keys didn't work, so back to the desk. Replacements were issued, which did not work 100% either. Being too tired to argue further, we settled in to find a substandard room with outdated fixtures, paint scrapes all over the room and a window that was fogged over. Only good things to say we're the cleanliness of the room and firmness of the mattress. Next morning breakfast was flavourless, or over salted. That's were patrons who noticed the yoghurts had expired and we decided to cut our losses and bail - only to discover our room keys had failed totally. After asking for replacements we hastily packed and checked out. My recommendation is to avoid this place - period. It is horribly run and will nickel-and-dime you at every turn.

    4
    « Wonderfully quite, close to everything! »

    Had a very enjoyable and quiet three night stay at the Best Western Plus on Music Row. The staff was very pleasant and helpful with suggestions about dining, shopping, and sight seeing in the area. The room was very clean and quiet.

    5
    « Great hotel »

    We have stayed at the Best Westerns especially in the Pigeon Forge Tennessee area and have never been disappointed! From the breakfast to the clean rooms, staff, I must say we have never had an issue!

  • 5
    « Great Place to Stay »

    This was my 2nd time I stayed at this hotel and the experience from the 1st stay is why I chose this hotel for my second visit to Nashville. And I will stay there again next time in Nashville. Warm, friendly, courteous staff. Clean room. $189 after AAA discount is a bit pricey for me, but the cleanliness of the hotel, hotel staff, and location offset the price difference from other area hotels. I go for the hockey games and for the bars afterward. Arena and bars are within walking distance. No cabs needed!

    4
    « Very nice modern hotel - clean, friendly staff , and they sent my stuff that I forgot, via mail. Thanks!!!! »

    We stayed here just one night, but enjoyed it very much. Friendly staff. I think they were just renovating, the elevator wall were under construction. But the room was modern, clean and comfortable. Breakfast was also little higher than usual BW standard. Also not super crowded, so we haven't had to fight for food. Would go there again.

    5
    « Homey and Warm »

    I couldn't fault this motel if I tried! Absolutely superb! Customer service 100%.. Checkout was at 12 and I didn't need to leave for the airport until 3:30pm and they were more then happy to let me leave my bags there. Also check-in/out and inquiries were a breeze to get through.. Room was great! Good water pressure too which is amazing! The free wifi and breakfast is what attracted me to this motel and it was worth it! The breakfast was a full hot breakfast, with a full buffet of cereals, egg, porridge, toast, bagels, fresh muffins, waffles, many different drinks, and heaps more! Felt like a home away from home! Thank you!

    5
    « family »

    This was thesecond time we stayed a Best Western and both times there were friendly employees and the hotel itself was clean and nice. We will definetly use Best Western again the nex ttime we travel.

    5
    « Earth friendly efforts not unnoticed! »

    Everything you want your hotel to be like; clean, well serviced, and conveniently located. The hot breakfast was typical, and plentiful. But the crowning glory was not having to eat my breakfast on or in styrofoam. Something like this might go unnoticed to the "average Joe" but for me any earth friendly actions any business does gets high stars from me.

    4
    « great value and good location »

    great value and good location. We were in town to see a show at the Bridgestone Arena, and lots of things were within walking distance. Other than that, a quick $5 Uber ride away. The facility was still going through some renovations, so it will be better shortly. Rooms were a little dated, but pretty clean. Hopefully those get updated as well.

    3
    « Not a Happy Stay »

    The rooms are nothing special and the breakfast closed 30 minutes early. I would not recommend this hotel. The front desk staff and room cleaning staff are friendly, but the food service staff are some of the worst I've ever dealt with.

    5
    « Nice one, Best Western »

    This is a good, clean Best Western with outdoor pool not too far (20 minutes walk, 5 minutes in a free town buggy, 2 minutes in a cab) from the center of Nashville. Our family booked two adjoining rooms directly on their website and got exactly what we ordered. Rooms are large, clean and comfortable with everything you need (safe, flat screen TV etc), and a nice bathroom. It's not a luxurious property, nor should it be at these very reasonable prices, but it had everything we needed, plus a few extras like free coffee and snacks at anytime and free hot breakfast (perfectly acceptable but nothing fancy and expect to queue at peak times). Furthermore, the service from front desk was exceptionally good, although, playing the devil's advocate, I wonder if this was influenced by our status as Best Western Rewards members and the fact that we'd booked directly on their website. In general, as I'm sure most trip advisor readers know, it pays to book direct with the hotel unless the savings from one of the broker websites (booking.com, hotels.com etc.) are significant. The pool area, to the rear of the hotel, is a welcome relief on a hot day. It's kept clean and tidy, but it's functional rather than inviting, and there are not many sunloungers. There's a fitness room also, which looked fine, although we didn't have time to use it. Within 5 minutes walk of the hotel you'll find Studio B (Elvis, Jim Reeves, Dolly Parton etc. recorded here, well worth a studio tour), the famous hotel (now a condo block) with the guitar shaped swimming pool where Elvis stayed when in Nashville and a couple of restaurants. Ten minutes walk in the other direction, towards town, will take you to The Gulch where you'll find a good collection of restaurants, café's and a few shops. Ten minutes on from there and you're in the middle of town which, for those of you who have just landed on planet earth, is a mecca for all country music lovers. No complaints at all about this hotel, particularly considering what you get for your dollar. We loved Nashville and hope to return. If we do, we wouldn't hesitate to return to this Best Western.

    4
    « BEST WESTERN MUSIC ROW »

    Very nice hotel. if you plan on going downtown At night, it would be best if you took a cab there.The front desk was very helpful in calling one for us.it is just as cheap to take a cab vs driving because of the parking issues and the expense of parking. there is construction going on around the area but the noise was very limited for us.

    4
    « Very nice staff »

    This is a very nice hotel and a good value for the cost. The staff is very pleasant and helpful. The free breakfast was not bad. The fitness center could use an update stationery Bike. The location is good for those in the music industry but it is a little hard to get to.

  • 5
    « Best Hotel in Nashville »

    This was the 4 or 5th time staying at this hotel. The staff and services improve each time. Nathan on the front desk is a truly wonderful asset to this establishment. Tina the breakfast lady is another great asset. They both give amazing service and are exceptionally helpful. When we stay here it always feels like coming home.

    4
    « Our experience in Nashville »

    Great staff, very friendly and helpful. Did not hesitate my request to print boarding passes for our flights.A microwave & refrigerator were provided in room. Very comfortable bed! Nice breakfast provided also newspapers available at no cost. Conveniently located for all that we wanted to experience and see.

    4
    « Close to everything »

    This is a reasonably priced hotel just outside all the hustle and bustle of the downtown area. There are great restaurants within walking distance. The hotel is easily accessible from the highway. Breakfast had many varieties to choose from with a large eating area. We walked down to the Ryman and it was just about 20 minutes. Not strenuous.

    4
    « Pedestrian bridge across the river from the district »

    I booked this hotel in the early stages of planning 4 nts in Nville, then 7 nts of driving thru KY bourbon and thoroughbred country, ending with 2 nts in Gattlinberg, TN. I thought we would walk everywhere, or take taxi and then rent the car on Sun morning. It's cheaper to rent at the airport, free parking, except a challenge with a game in the stadium across the st), when the hotel rents parking spaces and you have to wait thru the stadium traffic and show your pass at the gate just to get to the room. Comfortable rooms, easy base for driving to Grand Old Opty, General Jackson Showboat, Belle Meade plantation, and Monell's (Great Southern Food Family Style in an Historic Setting).

    5
    « CAROLINA PANTHERS IN NASHVILLE »

    1st off I would like to say that the city of Nashville was an amazing trip. The food the people were just great. I have zero complaints to talk about. I would like to give a big shout out to the folks at the front desk for shipping my pillow back here to Charlotte. Not to many hotels do this and I'm thankful for the super good staff at the Best Western Plus in Nashville!!!!!! stayed in room 223. Can't wait to come back and try more local foods. 9 dollar cab ride to main strip. It's walkable if you want to walk 2-3 miles. around the block from this hotel is an army of more bars and places to eat. Hands down great location.

    5
    « got what I paid for »

    Nothing too fancy, but Gold staff, Good room, provides complimentary breakfast. And price relatively low comparing to other hotels in downtown. Not exactly in downtown because it is 30 min walk. But still ok still good price if compared to other hotels in the region. Definetely got what I paid for. :) satisfied

    4
    « WOULD STAY HERE AGAIN »

    Great location for downtown. Large breakfast area with ample selection and attendant is very pleasant and helpful. Room was clean. Free parking is a big plus in Nashville. 4 or 5 bars/restaurants within walking distance and neighborhood appears to be safe.

    4
    « Great location »

    This is a great place to stay to be close to downtown. It is clean and although the furnishings seemed to be a bit dated, it was still a well-kept place. Parking is easy, accessible and free. The breakfast was hot and had biscuits and gravy which is not on many breakfast menus at motels.

    4
    « Worthwhile choice »

    Good location, fair price. Comfortable bed. Breakfast items better than most and the attendant keeps all items fresh and hot. Great location for the downtown entertainment, close to everything Nashville.

    3
    « Great location »

    Hotel was in a great location. Walked to Gulch Area, downtown, etc. Free parking and free breakfast were nice to have as well. Negatives were construction all day starting at 7:30 a.m....even on Saturday.

  • 4
    « Good location and good stay »

    Hotel was under renos while we were there and there were questions about the work being completed in the elevators. Other than that. The location was conveniently accessing downtown and music row. The taxi for three of us was never more then ten dollars. The rooms were cleaned and some of the staff were amazing and extremely helpful. Will stay here again.

    4
    « Good room and good location. »

    We were well pleased. The hotel was clean, comfortable, and well priced. The staff were friendly and helpful. We would definitely stay there again. The location was also very good. There were a lot of places to eat and shop within walking distance.

    3
    « Convenient location, steep price and mediocre room »

    The hotel decor hasn't been updated in a really long time. The room was clean and the staff were all very nice. For almost $200/night, I expected a bit more, but I guess Nashville is just an expensive place to stay. The free breakfast was okay.

    3
    « Older building but well maintained »

    This is a great find for a good place to stay and still be fairly close to downtown Nashville. Using the BW web site we paid about a third of the price as to what was advertised for other hotels nearby. You are still about one mile from the action along Broadway but it is an easy walk. The " Gulch " is quite close and has numerous places to dine. There are also a wide variety of places to eat in the opposite direction. With free parking, something some of the other hotels do NOT offer, this hotel just keeps getting better. The hotel is an older building but is in good shape. It has been updated but is not a luxury hotel, just a good clean and comfortable place to rest your head. The beds are nice and comfortable. The bathroom has been updated but is smaller due to the age of the building. Really, how much room do you need in a bathroom? There was a sofa and desk in the room besides a microwave and mini frog that are in a cabinet. There were little things that weren't finished properly but overall it was nicely painted and decorated. There is coffee available all the time near the check in desk, but no tea. The breakfast was the usual fare with one exception...real fresh eggs! The breakfast area was very clean and well maintained.

    5
    « Wonderful Stay »

    Nice employees and good breakfast. Hotel is in the Gulch section of downtown. There are restaurants, entertainment and shopping within a few minutes walk. This hotel offers free parking which was a great convenience rather then staying further downtown and have to pay for valet parking. It was a short walk to free public bus to downtown. I just asked the driver when I should get off and where was the stop to get picked up for the ride back. Very clean and comfortable. We would stay here again when visiting the Music City.

    3
    « No hot water for the second time »

    Our bathroom did not have hot water. This is the second time this has happened to us staying at this hotel. Had to move to another room which delayed us in getting to our venue. For the money you pay for this hotel on the weekend, I'll be looking at another hotel for my next stay.

    3
    « Average hotel but good place to stay. »

    Nice hotel but the main lobby always has its lights off so it's un-inviting. (Maybe they are trying to save power) Used the fitness gym while here, very clean and has everything you need from towels to water to disinfectant. Our room was nice enough and clean.

    4
    « Great Value, Good Location! »

    We stayed for two nights here and found the location provided ready access to downtown (just a few $$ Uber ride away). Friendly and helpful staff, clean spacious rooms and large dining and reception areas all made our stay most enjoyable. Would recommend this hotel as an affordable base to spend some time in Nashville..

    4
    « Great Location Next to BMI »

    Great location, next door to BMI - could hear the BMI awards going on next door - very exciting. Hotel has all of the essentials, clean, very comfortable beds, good shower, high speed internet. Only issues were that we were not warned of the construction that was going on right outside our window and that we would be woken by noise very early in the morning. Walking distance to the free music circle buses, some good eateries nearby. Would say this would be better suited to couples or groups who like plan on going downtown. We were travelling with kids, would probably choose a hotel further out and closer to more family friendly eateries next time.

    4
    « A Pleasant Stay »

    My family and I recently stayed at this hotel during our visit to Nashville. It was a great location for all we wanted to do during our visit. A five minute drive to downtown and the museums and main locations. It is also next door to most of the recording studios.

  • 3
    « Wisconsin Traveler »

    Rooms are small but adequate. Walk to downtown is more than one mile, check on trolley service to events. Price was reasonable compared to downtown hotels. Breakfast was average. Rooms are clean and the service is good.

    3
    « OKAY »

    We arrived late in Nashville and had no hotel bookings, most hotels were fully booked , receptionist was a bit over powering, they had one room available, room was okay but below Best Western's we have stayed in previously. Breakfast was okay. It is quite a distance from downtown, probably better to book closer to downtown.

    5
    « Great Base in Nashville »

    We stopped here five years ago when visiting Nashville and delighted that we returned on this visit, other than the refurbishment going on at the time of our visit (which we are sure will be a big improvement) everything was as good as last time and the staff as friendly and helpful as ever. The hotel is superbly located within easy access to the interstate (be aware that GPS does take you to the correct location!) in a quiet area with lots of FREE parking which is a bonus in any city and only one mile easy walking from all the action, or ten minutes walk from free circulator bus. The rooms are large and clean with good quality furnishings if a bit dated (hopefully part of the refurbishment), quality linen and a superbly comfortable beds, with all the usual fridge, microwave, coffee maker, iron & board good free Wi-Fi. The bathroom is a little on the small side and would benefit from some more shelves to put things on. Breakfast is excellent with a great hot selection of eggs, sausage biscuits and gravy as well as cereals, bagels toast, danish, juice, fruit and good coffee in a large seating area.

    3
    « Very Dark Decor but comfortable »

    Pleasant staff member checked us in to our 3 rooms. When we saw the rooms they were very dark with no natural light as windows were next to a concrete wall, was not happy staying there for the two nights so asked to be changed. It seems all the rooms were very dark as was the lobby area due to dark decor. The rooms were very dated but comfortable. Tea & coffee making facilities in lobby (need to ask for T Bags on reception) The cookies and sweet jar on reception was a nice touch. I was not impressed with the cleaner vacumming around us at 9am while we were eating our breakfast, surely they can wait until 10am when breakfast is over. Further out of town than we realised, 25 min walk to downtown broadway.

    5
    « Close to Stadium »

    This hotel is just a mile from the Football Stadium. We took a cab and it cost us 10 dollars. Several resturants were just round the corner. We did not have to go far to get dinner. Rooms were clean and comfortable. The price was reasonable.

    4
    « Nice stay! »

    Best deal in Nashville, very nice staff, we were able to check in at noon which gave us more time to sight see Very good breakfast. Would stay there again for sure! Front desk offered to set up tours for us or use golf cart to shuttle us to bars. Very full hotel but they stayed on top of everything inc, the breakfast bar.

    5
    « Best Western - Music Row Nashville TN »

    Stayed at BW for work purpose. The rooms were clean, bathrooms upgraded and internet service was good. The breakfast was hot and good and very clean. The workout room had several machines to pick from. The walk to downtown was less than a mile an easy walking. The drive was also easy to get back and forth. Resturant's in walking distance. Staff was very pleasant and helpful. I would stay there again.

    4
    « 21st birthday »

    myself and my wife brought our 5 kid to nashville to celebrate our 5th child's 21st birthday. this best western hotel was very helpful in our stay which made our trip that much more enjoyable. we will stay here again in the future. nashville is a very fun city.

    3
    « Not "Best" Choice »

    besd skirt torn holes in sheet grommet torn from shower curtain and all should have been replaced or repaired any cometic updated were done poorly and the batheroom could could have been a little cleaner such as the outer part of the toiletbut the staff was nice and presentable and the breakfast was very good

    4
    « Good stay »

    The staff were very pleasant and the lady on breakfast worked hard keeping things topped up and cleaned up. Hotel a little out of the way to main sights which is probably reflected in the price, but there are restaurants and bars close by, particularly Sushiyobi which was very good. Our first night there we got taxi back from centre of Nashville which cost about $10 including tip. Second day we walked half way to centre and jumped on the free bus that goes around the city and runs every 15 minutes and got the same service back.Plenty of free parking.

  • 3
    « Basic Hotel, Helpful Staff »

    This hotel is not fancy, but is clean with a very helpful staff. We had a two queen bed room that had absolutely no view. The room was rather small and had a nice TV, refrigerator and a microwave. Even though the room was near the elevator, it still was quiet and we had no trouble sleeping. Breakfast was included and was very good. This hotel has free parking, a real plus in Nashville. It was not within walking distance for us of any of the attractions, so we had to drive. Internet was slow, but worked and was free. We had considerable trouble with the card keys that did not work more often than not. We had to continually go to the front desk to have them rekeyed. The outside pool looked nice, but with all the attractions to tour we didn't have time to use the pool. I would recommend this hotel if you are looking for a clean place to stay while touring Nashville. It is not luxury though.

    3
    « Vacation 2015 »

    I rated it a three only bc the bedspread had a cigarette burn hole. Hotel is overall nice. The breakfast is great!! Tried gravy and grits for 1st time. The hotel is away from the night life of Broadway street. There is Tin Roof bar around corner. Rooms are comfortable and bathroom is nice.

    4
    « Solid hotel, Good location/neighborhood. »

    My GF and I stayed here for two nights with the intention of seeing Broadway and the rest of the the city. It did not disappoint. The room was HUGE and had a very comfortable king bed. The bathroom was clean and free of mold and grim. The staff was friendly and helpful too. The best part though is the location. There is a lot of construction on new condos and businesses all over town and this neighborhood was no different. There are recording studios and nice home around the corner too..... point being the area felt safe. Broadway Street is walkable (about a mile) but we took Uber half a dozen times and it was about 4.50 per ride. Definitely worth the stay.

    5
    « Music Row in Nashville »

    Very nice hotel with a great location. You can walk to many bars and restaurants. It is also close to downtown. Staff is excellent. Very friendly and quick to get you a taxi, if you need. Breakfast is nice too. Clean rooms and comfy beds.

    4
    « Best Western Music Row »

    Staff was very friendly and helpful. Room was clean and well kept Standard breakfast buffet items were well stocked. Had continual problem with door lock, hopefully does was an isolated incident. Nashville area was nice. The location was approximately 1 mile from downtown. Were many options on how to get to attractions. Parking was an issue down town, but not at hotel. Would recommend other vistiors use one of the other options instead of driving.

    4
    « Good hotel, would stay again »

    Stayed for 2 nights in Oct 2015 on vacation with friends. Hotel price was fair and value for the dollar was good. Staying any closer to downtown would mean paying double what we paid for this stay. Room was very clean and in good repair. Bed was comfortable and bathroom nice and clean. Shower water pressure was not great but adjustable shower allowed enough to rinse hair etc. Toilet flushed loudly (picture small jet engine)...didnt matter to us but might to someone. Hotel employee walked by the front of the hotel at 830am with a leaf blower. Those leaves would still have been there if he had waited until 10am or later. Nashville is a city where many guests are out partying late, leaf blowers at 830am are not wanted or necessary. Think of your guests Management and schedule that type of work in the afternoon. Breakfast was just ok, pretty much the same as most other hotels. Dining area was nice and large though which was a nice change from many hotels where there is often limited seating for breakfast. Desk staff was friendly and helpful. Location was pretty good. Wife and I walked to the river in approx 30 minutes then over to downtown bar area in another 10 so 40 minute walk to where all the action is. Cab (van-believe driver is affiliated with hotel somehow) to the stadium cost me $12 for 2 passengers. Cab from downtown back to the hotel is under $6 but figure $10 including tip to make it worth driver's time. Missed the street on our arrival using our GPS and had to circle around again which took approx 25 minutes. If you are relying on GPS to find the hotel do yourself a favor and check the location out on Google streetview or similar site to get a visual of where you need to turn.

    4
    « Reasonably priced hotel within walking distance of South Broadway »

    Loved, loved, loved the Tempur-Pedic mattresses! I've never slept in one and am now considering buying one. There's a free breakfast buffet. The hotel is set back from Demonbruen St & the highway; it's quiet. The staff at the front desk was very helpful. My only complaint was the key card system. It never worked. We always had to return to the front desk to get the cards re-magnetized. Even when we left a spare card in the room, it didn't work.

    3
    « Not that great...here is the scoop.. »

    Stayed with a group of friends...had a block of 5 rooms on the 2nd floor. Stayed because only a 5 minute cab ride to downtown. The front desk staff was very helpful, but the rooms. ..not great. They say they have remodeled. However, thick chipped paint in the walls..bathroom was a little rough...tub had been reglazed and no mold but broken floor tiles under the sink. The sink was newer but the towel racks were barely hanging on the wall...sheets were stained and the pillows were small square throw pillows....room was dark and doors were outdated..The Hampton Inn was much nicer but about 15 minutes out in Lebanon....would not stay here again.

    4
    « Location and Value »

    We stayed for two nights at this hotel location, and it was not difficult to access from the highway. The location is within walking distance to the Broadway area (along with other locations) and when we decided not to walk on the second day, the options for taxis, etc, were easy to contact. The staff can book tours for you during your stay, and we did book a tour from there.The rooms were clean, the bedding comfortable, and the breakfast had plenty of choices. The stay includes parking, which is a big deal at this location. We would stay here again, and would recommend this location to anyone planning a trip to Nashville.

    5
    « Great Bargain and great service! »

    Room was spacious with 2 queen beds, chairs, desk, and the amenities of coffee, refrigerator, and microwave Staff was truly helpful and answered our many questions graciously. The room was very comfortable and very quiet even though situated across from the elevator and ice room.

  • 1
    « Bed Bugs »

    I stayed in this hotel 10/18/15 - 10/21/15 in Room 216. In 54 years never have encountered bed bugs till now. Now have a serious rash / reaction to the bed bugs in my room, on antibiotics, prescription ointment, and benadryl as a result of my stay. The hotel is dated, bad service, and the elevators need work. I had to go to the front desk 3 times one day just to get my room cleaned by 3pm. Horrible experience and will never stay at a Best Western again!

    5
    « Nice place to stay while visiting Nashville »

    My wife and I stayed here 5 nights while we took in all the "tourist" things in downtown Nashville. The staff was great. Rooms are dated, but clean and comfortable. The housekeeping staff did a great job. The location makes walking to the sites easy, or inexpensive if you take a taxi.

    4
    « Great Hotel »

    Hotel was great. It was clean, staff were friendly. In the Music Row area...a little far away from downtown (about a 30 minute walk), there is a free bus but is rarely on time. However, the hotel rate is cheaper than those downtown. Free parking, breakfast and wifi helps too.

    2
    « Not a Best Western Plus in my opinion »

    This hotel has seen better days. It is not in the "plus" category. Even after renovation the elevators were distinctly aged and tatty. The room walls are textured plaster and its not pretty. The bathroom fittings are close to falling off the walls and the bedding is in need of replacing and brightening up. No doubt this was a good hotel once but it needs renovating from top to bottom. Pleasant staff cannot make up for the deficiencies. A good location but we will stay somewhere else next time....Oh - and why is the TV so loud in the breakfast room?

    5
    « Good Medical Rates »

    My mother had appointment at a local hospital. This hotel was near to Vanderbilt Medical Center and therefore we chose this hotel to stay. Vanderbilt Hospital was less than a mile from this property and took us less than 5 minutes to reach there. Room at the hotel met our needs. Staff was courteous. It would have been even better if there was a shuttle between hospitals and the hotel.

    4
    « Conference Stay »

    Even though we weren't in the hotel for long periods of time we were pleased with the overall cleanliness of the hotel, rooms & the beds were extremely comfortable. We used Uber & Joy Ride to get us around the downtown area.

    2
    « If you can find somewhere else in Nashville, stay there. »

    Way too expensive, dreary rooms, breakfast that you don't want to take advantage of because it's not very good. Location is not the best, there are far more centrally located places to stay in Nashville. Music Row is fine for a walk, but not a great location for your base. That said, it's pretty easy to get around Nashville if you don't mind walking a little, or if you use Uber.

    4
    « Great Breakfast and Near downtown »

    The room was clean, though a little pricey to not be in the middle of things. We couldn't walk to anything from there. The neighborhood was a bit sketchy too. The staff was nice and helpful. They seemed knowledgeable about the area and the lobby area was nice, too. The best thing was breakfast. Pretty much anything you would want from bagels to waffles, etc.

    4
    « Good Value and nice staff »

    Husband and I stayed here one night after being at the Gaylord Opryland Resort for a conference. The venues are quite different but the Best Western delivered a clean comfortable room. It is dated and could use a facelift but we had a pleasant check in and free parking close to the entrance; neither happened at the Gaylord. The bed was very comfortable and breakfast in the morning was predictable but ok. We walked downtown and cabbed back ($10) vs Gaylord's shuttle that was $20 per person. Received both a free USA today and Nashville newspaper. Will definitely stay again.

    3
    « Would've been good except... »

    Honestly this was one of the cheaper hotels near the downtown area and it was still too expensive for what we got. AC unit made weird blowing noise all night that kept me up, shower was clogged so that I showered in a few inches of water, and the kicker is that maintenance started drilling in the room above or next to us at 10am. When you're in Nashville, chances are your gonna have a few beverages at night. This noise was the last thing you want to wake up to. I called the front desk to complain but she didn't get the noise to stop for another half hour. It was awful. Not sure why you wouldn't schedule something like that for the afternoon.

  • 3
    « Good location, free breakfast and wifi - Good place for the price. »

    The hotel is just off the highway and several blocks from downtown, walkable but it makes for a lot of walking... Just 1 street over has a block of bars/restaurants that we enjoyed when not going downtown, our favorite was the Dawg House. It is an older hotel with old heat/air systems in the rooms that run fairly loud but at least it covered up my husbands snoring. The elevators were being renovated as much of the hotel has been but it made it inconvenient with only 1 elevator for our 4 nights we were there. There was also a lot of construction nearby, looked like a new apartment building or hotel next door but throughout the city as well, making driving difficult in the area. The free breakfast was as good if not better than any I've been to and the staff were very friendly and helpful as this was our first visit to Nashville. We were able to check in early, they had maps of the area for us and a nice welcome gift with a couple snacks and a bottle of water. The price was 1/3rd what we would have spent downtown so we were happy with our location and fairly happy with the hotel all in all as it was clean and the staff was great.

    3
    « A bit tired »

    We stayed here for 3 nights. It is in walking distance of the district. We found the room although clean very tired, particularly the bedding. They do give a free buffet breakfast. The staff were generally helpful but could do with having a small map of the area to hand out to guests. We arrived in the dark and rain and asked for directions to the nearest bar. We walked for ages to find it, when the next day we saw a couple of bars just through a neighbouring parking lot.

    4
    « Best Western Music Row Nashville TN »

    Nice hotel, great breakfast, excellent staff, easy access to downtown - I recommend it. Not much to add except 200 characters are required which seems a little unnecessary. Still not reached 200 characters. OK, well it is also next to the big music companies which is kind of cool. Did not see any country music stars but I'm sure they are around there.

    4
    « Friendly Staff »

    Arrived well before check in but the receptionist Latha had a room available, which was great. She asked if it was our first visit which it was and asked us if we were interested in a tour which we signed up for. A lovely clean Hotel short walk away from attractions. Good dining room and lounge area. Breakfast was good plenty of everything. Hotel has a car park which is free as a lot of hotels charge a nightly rate, something to look out for.

    4
    « Near Downtown »

    This hotel is a little old but is in very good shape. We were able to check in at noon and the friendly front desk staff had maps and helped us figure out the area. It is about a 15 minute walk to the downtown area. There are many places to eat across from the hotel and some have live music. We enjoyed the outdoor pool and the full breakfast. Parking is free. The small in room safe is not secured to a wall or floor. Since you could tuck it under your arm it defeats the point of having one. We would stay here again.

    5
    « Excellence »

    Best Western Plus Music Row, Nashville, Tennessee makes one feel welcomed and at home. Utmost gracious hosts with professional and courteous staff at every level. Their exemplary Southern hospitality guarantees we will recommend booking a stay at Best Western Plus Music Row, Nashville, Tennessee to all our family and friends!

    2
    « Do Not Stay At This Hotel »

    This hotel is in a good location. The front desk help is very nice. But the hotel room we stayed in on the second floor was so ugly. The ironing board and iron are hanging on the wall next to the bed. The bathroom is not attractive. The room and bathroom were relatively clean. The bed was ok. We were grateful to have to stay only one night. We paid over $200 for this room. It was depressing.

    4
    « Friendly staff »

    Staff was very friendly. Hotel was under renovations but it did not bother our stay. Comfortable beds and a clean room. We were able to walk to our destination easily. At check out we were made aware that the highway was closed a map of directions was ready for us, which made our travels much easier.

 

Getting to the hotel ...

All directions
·From: the east. Head west on Interstate 40 and take Exit 209B and turn left on Demonbreun, and then take an immediate left at the signal. Bear right and take Music Circle east The BEST WESTERN PLUS Music Row. ·From: the west. Head east on Interstate 40 and take Exit 209B. Pass Broadway and Demonbreun. Bear right and take Music Circle east, but do not go back onto Interstate 40. The BEST WESTERN PLUS Music Row is behind Comfort Inn.