BEST WESTERN Hotel Naperville Inn,  Naperville

4.0/5  - based on 374 guest reviews.
1617 Naperville Wheaton Road, 60563-1524, Naperville, United States - See map
+1 630 505 0200 +1 630 505 4291

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • High speed internet access
    High speed internet access
TripAdvisor Traveler Rating
based on 374 traveler reviews
See more comments >>
Photo gallery :
For a small city, Naperville, Illinois has no shortage of things to do - and the BEST WESTERN Naperville Inn is the perfect starting point for exploring all that the area has to offer! While our convenient location along the I-88 business corridor appeals to corporate travelers visiting Alcatel-Lucent Technologies, Navistar®, Fermilab, Kraft Foods and other local corporations, we also offer easy access to Naperville's most popular attractions. Enjoy the thrill of collegiate sports at nearby North Central College, Wheaton College or Benedictine College, or score on designer duds at the Chicago Premium Outlet Mall. Indulge your inner culture buff with a performance at Wentz Concert Hall or spend hours strolling along picturesque paths and bridges through the Naperville Riverwalk, located just two miles away. This Naperville hotel is also a great spot to come home to after a day of finger-licking fun at the annual Ribfest, voted one of the country's best BBQ events. Our top-notch customer service and affordable rates are only part of the appeal of this pet-friendly Naperville hotel. Guests enjoy modern and spacious rooms with features that include high-speed wired and wireless Internet access, cable television with HBO®, a microwave, refrigerator and a complimentary continental breakfast each morning. Additional hotel amenities include an exercise facility, meeting room and free parking. The BEST WESTERN Naperville Inn is also only 25 miles away from downtown Chicago and O'Hare International Airport. We're just north of nearby Bolingbrook as well. Book today and save! We are a pet-friendly hotel, however pets are restricted to the 1st floor only. Please call hotel prior to arrival to confirm availability.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 374 guest reviews
Certificate of Excellence
GreenLeader Bronze

 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
178
Verygood
 
118
Medium
 
45
Poor
 
21
Horrible
 
12
Business Business 115
Couples Couples 75
Family Family 103
Friends getaway Friends getaway 32
Solo travel Solo travel 31
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Naperville Inn,Naperville
  • 2
    « Very Unhappy »

    I stay in Best Western hotels because I always have a good stay. This is the first one I would not return too. The guy at the registration desk were nice. My suite had a mixture of lighting. The lady working in the breakfast area were very unpleasant. The next day I needed extra towels. I went to the front desk the gentleman informed me I could get what I needed from "house keeping" on my floor. That lady begin to say she needs the towels for the rooms she have to clean. Understand you never tell a customer about your workload when they have already paid in full for the amenities that comes along with the reservation. This is my 1st BW I will not return to.

    2
    « Room for improvement »

    First when I arrived to hotel they gave me a room that seemed to be reserved already. I tried and tried my keycard many times and finally someone shouted from room that it's occupied already. They gave me another room. Bed was good and room ok size. Heater and bathroom air circulator are very loud. Maybe week later when I came from work to hotel I noticed that my door was left open. Luckily everything was still in place. I told immediately to front desk that what has happened. No apologies or anything. I also sent mail to hotel --?no answer. Towels have holes and stains which is not acceptable.

    5
    « Very nice, clean hotel in a great location! »

    My husband and I stayed here for 2 nights in early November 2016. I had neglected to make my reservation for the 2 nights and thought "oh no" when the desk clerk said we were only booked for one night. I checked my print-out and sure enough it was only for one night. She said they were very booked up, but she managed to find another room for us for the next night so we were very grateful. It was the weekend of the Chicago Cubs victory, so likely every hotel was booked up! The hotel is clean. The room is comfortable, as is the bed. The bathroom was clean. The breakfast was tasty with sausage and scrambled eggs as the hot meal, with bacon and eggs the next morning. Also there was the usual cereals, bagels, bread, donuts, fresh fruit, juices, etc. The coffee was good. We liked the location as there were several restaurants close by and it was close to the interstate highways. All in all we had a great stay at the Best Western Naperville Inn and would recommend it to anyone!

    4
    « Quick Stop »

    Nice clean hotel. Rooms are small, bathroom very small, but for just one night, perfectly fine. Nice breakfast in the morning. They do turn off machines at 9am though. Rooms are small, but adequate. Location is great.

    5
    « Relaxing, stress free vacation »

    My daughter and I stayed several days in July. It was very affordable. The staff was courteous and friendly. The food for breakfast was delicious. The beds were very comfortable. Everything was very clean. And the location was very accessible. Overall Best Western in Naperville made our trip.

    5
    « Best Western Naperville, IL The Best »

    Easy to recommend Best Western Naperville, IL - Quality in every area - Best value for the dollar any where. We do not need 200 hundred words to describe the unusual high standards for Best Western Naperville. I wish all my business trips were has comfortable as this. Today we pay extreme prices for most name brand hotels with not near the service we hade at the Best Western Naperville, IL. I have been traveling across the united states and foreign countries for over 38 years and have stayed at the most expense to the lest expensive. When business people travel to Naperville, IL they have one choice for Quality and value - Best Western.

    5
    « Best looking new »

    Very clean hotel at very affordable price! Lucky to have booked earlier before i ran out of rooms. The breakfast was excellent, the surroundings and staffs are great too! I would definitely recommend this to anyone who plans to go vacation. I guess Best Western really gives the best services to their customers. Loved this hotel! THE BEST!!!

    3
    « Economical stay in Naperville »

    Overall the hotel is acceptable. It prides itself on the cleanliness of the property ( although the exterior could certainly use some sprucing up. ) The rooms are indeed clean and the housekeeping staff is accommodating. The front desk personnel are efficient, yet not especially welcoming or at least not consistently so. Breakfast will take the edge off however you will need to understand it is pretty bare bones. The folks attending to it are very accommodating and do work hard to keep everything replenished. There have recently been updates made to the common areas which has made the ambiance a bit brighter. The fitness room is at the most just adequate for a qwick , lighter based work out. The location is great, convenient to amenities of the Napervill area.

    4
    « Napperville BW »

    Hotel staff was very friendly and helpful. Room was quiet and comfortable. Breakfast was good but want better quality of muffins and Bagels. Good location for going to places in Napperville. Easy parking.

    4
    « Best western stay »

    Overall our stay here was pretty good. The only major problem was slow draining with the plumbing, but housekeeping came up and fixed it right away. CleAn rooms, friendly staff and very reasonable price.

  • 5
    « Value for money »

    The hotel is extremely clean, the staff are very nice and always accommodating. The continental breakfast is much more than the average continental breakfas. They offer a verity if foods, cereal, eggs, meats, waffels, yogurts etc..20 47coffee and tea..i used the gym every day. An exceptionally clean small gym with had brand new machines and clean towles every day. We got a special rate off priceline, what a steal! Worth every penny!

    5
    « Family vacation »

    We came to visit the Home Alone Movie neighborhoods. So, we chose to stay here in Glenview. It has a nice location near where we wanted to visit. The Inn was nice and quiet. The rooms were fully stocked with linens and everything seemed clean. Would come again if we return to this area.

    4
    « Arboratum »

    My husband and I had a very nice time at the Best Western Naperville, IL. We went to have a getaway weekend. All the places we went were within a 10-15 minutes car ride. Very nice time. Would return to this Hotel in the future.

    1
    « way to much money for room »

    toilet was not secured to floor. the door in bathroom had hole in it. main door stop was not secure. toilet was not clean . only three big towels and the main door would not shut tightly my husband had to put piece of cardboard in the door for it to shut right.

    3
    « Very average, just adequate »

    Met up with 4 other women for a girlfriend getaway, shopping, area sightseeing, and the Naperville Art Festival. Good location for that. Note most first floor rooms have exterior entry only. Breakfast, average selections, typical. However, the staff never wiped tables that I saw in the 3 mornings there. And it took quite a while for things to be refilled. Would say they need extra staff on busy days. The rooms were standard. My sheets were old, almost threadbare, and had unknown stains. Not wanting to "rock the boat" as I didn't make the arrangements, did not complain. But, felt perhaps those sheets had not been changed from previous customer. Made me uncomfortable. They definitely were not changed in the 3 nights I was there, but not unusual these days. Otherwise, standard, relatively clean, basic. Nothing special about this property.

    3
    « Watch for a sale »

    Rooms felt a little small. Parking was limited. Staff was very helpful. Breakfast area was limited. I actually used the workout room, nice hardware. If you are coming to the area, watch for a sale and you should be fine.

    4
    « Would like to give 3 1/2 stars but not an option »

    Little disappointed this time. Staff is still incredibly friendly but sometimes, it's the little thing. My room was 3rd floor (as requested) and the hotel wasn't terribly crowded. I am not sure if it was full. But we couldn't get into the room. The front desk clerk tried and also couldn't get in. She couldn't reach the manager or the housekeeping repairman so she said, "You come get me when you want to get into your room, and I'll come let you in". REALLY? For $100/night, I have to be let into my room? Fortunately, before I had to leave, a man came and showed me I had to pull the door toward me and then turn the handle to get it to open. Seriously? You can't FIX the door? The next day, I get up early (6 am) - always do - and take my shower. It never occurred to me to check for towels since there were hand towels, wash cloths, and a lovely "sailboat" folded bath mat. After my shower, I reached for a bath towel and there were NONE. Nothing on the rack. So I dried best I could with a hand towel and dried my hair with the bath mat. When I told the front desk, there was a shrug and "Oh, you want me to send some up"? Well, no - I took my shower. I couldn't ask for towels since I needed them when I was wet. It was just a bit of a disappointment. This has been so reliable and loved this hotel. I hope it's better next time if we stay here since we are in Chicago several times a year. (Maybe they were too wrapped up in serving a US Senator and staff whose campaign bus was parked there for the day/night.)

    5
    « Clean and friendly »

    We had a wedding in town and this Inn was close by. It is very clean and the staff were very helpful. The only problem with the room that I found was I prefer a different type of pillow. I also had trouble logging on the internet and the girl at the desk helped me right away. It has nicely updated rooms.

    1
    « Worst experience ever! »

    Would highly recommend you not stay at this hotel. The smell of mold is awful and the staff was less than helpful. It was by far the worst experience at a hotel we have ever had. I really think the rooms are a health hazard.

    1
    « Be careful here! »

    Had a King Sized Headboard fall on me at 12:30 am! That hurts! Problem is still awaiting a satisfactory resolve! My head hurts!!! I hope the property takes steps to ensure that this does not happen to other guests! I hope corporate responds to my concerns!

  • 4
    « Located near businesses »

    An older property with some updates, located near the main businesses in Naperville, and near to Interstate 88. No pool, just rooms. Staff is great. Good hot breakfast. Fitness and business centers. Reasonable value for your dollars.

    4
    « Great Value for the area »

    We stayed at the BW for 4 nights while my daughter participated in a camp at Benedictine University. It was very convenient to the campus while also being close to many things to keep me occupied in between sessions. The rooms are not as updated as the lobby but still very clean. Breakfast was your normal fare with muffins, waffles, eggs and such. I was so glad that I double-checked our reservation a few days before because the price had dropped by $30 per night so I canceled and rebooked for a great savings! I would definitely stay there again if we return to camp next year.

    5
    « Another great stay »

    We continue to enjoy staying at the Best Western Naperville Inn when visiting family & friends in the western Chicago suburbs. The lobby and breakfast areas have been renovated since our last visit in January. Friendly staff throughout the hotel. One of the best breakfast buffets anywhere.

    2
    « Not what we expected »

    The bathroom smelled like urine even when we tried to mask the smell. The air conditioner was really loud, which made it hard to sleep. They were working on the parking lot, which made us and 6 other cars to circle and not be able to find parking.

    5
    « Excellant service at affordable prices »

    We picked this place as it was the highest rated hotel in our price range in the area and we weren't disappointed! The staff was very courteous, the rooms very clean and the service was very good. The room was great and we were able to sleep peacefully. The only slight problem we had was with the breakfast which was not great on some days. We would recommend this hotel to anyone who wants to stay in the area.

    4
    « Pleasant stay »

    Good place to stay after a tiring day at office/business. Been in Microtel inn in Quincy. I felt this place is also nice just like the one I stayed before. Nothing to complain during these 4 days stay.Overall a good experience.

    5
    « Great stay »

    Good location for my meetings, and close proximity to good restaurants, hot breakfast with decent coffee, spacious and clean rooms, friendly staff. I showed up early, and the manager called up to make sure my room was readied.

    3
    « a little shabby »

    First, I was not greated as a Platinum BW rewards member, no upgrade. Bedding was dingy... worn and needs to be replaced. The entry door to the hotel was broken. Air Conditioner was noisy.- would not recommend for more than a 1 night stay...

    2
    « Expected more, Even for the price »

    Knew the price was on low end, but rooms not clean and smelled like smoke/other. Seemed to be a number of people loitering about parking lot and hotel entrance, some may have been guests but some were not... questionable.

    4
    « excellent Stay »

    Landed in Midway airport, all hotels in the area were booked due to conventions. This was an excellent hotel, staff was great and hotel was very very clean and comfortable. It is about a 45 minute drive to the airport and probably longer to the city.

  • 4
    « Nice Place »

    Nice place, friendly staff, great breakfast. Good location in Naperville right off of highway. Shopping and dining nearby. (TripAdvisor requires 200 characters, so I'm just padding this out to satisfy them...)

    5
    « Great Stay!!! »

    We stayed one night and had a great experience. Room was clean and bathroom too. Great variety in breakfast that includes eggs bacon and donuts. Excellent staff. Location is about 35 minutes of Chicago. There are few restaurants near by. I would stay here again !

    2
    « Good for Best Western »

    My wife and I cringed when we found out our hosts had booked us here. We had previous poor experiences with this brand and our initial fears did not disappoint. I'm was surprised by all the positive reviews, so I thought there was hope. Remembering that this is only is a budget hotel and you'll get what you pay for. If you're accustomed to staying in roadside motel style places you probably won't mind this place. With that in mind, it's probably one of Best Western's nicer property. However, the breakfast was gross and the breakfast room was extremely overcrowded. The donuts seemed to be their best feature, but we found a long hair inside of ours and never went back for more. Waffle makers, yogurt and fruit are probably available and safer options. We also found "hairs" in the bathroom floor and tub, so it's not as clean as people are saying in their reviews. They probably didn't look down. Cleaning staff here really needs to spend more time and effort on the rooms. We wanted to leave after first night, but hotel wouldn't give us a refund to cancel our second night. So,...we were stuck. No restaurants seemed to be in immediate walking distance, but plenty of options in a short drive around town. About 25 minute drive from O'Hare airport. The Wifi was sketchy at best. The price is the only thing bringing people in here. I won't be returning to this hotel, Ever.

    5
    « Good value »

    Stayed here one night! Older property but clean rooms and a nice whirlpool bath! Bed and pillows comfortable! Quiet location in a business area that's extra nice if going on the weekend! No hallway noise or sounds from other rooms! Staff friendly! Priced right! Pet peeve for me is hotels that have wall heating and air units without thermostats. But is a minor issue and my unit ran quietly!

    5
    « The Presidential Suite is fantastic »

    My wife and I stayed in the the Presidential Suite the night after our wedding, and it was perfect for it. (We even got a great deal on it with a group reservation.) The room is huge, the king bed is very comfortable, and the jacuzzi tub is great! The front desk clerk recommended the Chinese place next door for dinner (MingHin Cuisine) and we were very happy with that too - delicious food at a reasonable price.

    5
    « Clean and friendly »

    We stayed on a weeknight. We found the staff very pleasant--from the people behind the desk and in the breakfast area, to those we passed in the halls. We stayed in the jacuzzi suite which was very spacious with nice furnishings and a decent price with the AAA discount. The room, tub and bathroom were clean with the added touch of a swan-folded towel by the jacuzzi. The breakfast had many options from yogurt to waffles and a variety of fruit toppings + eggs and sausage. We would stay again!

    5
    « Naperville Inn, Best Western »

    Excellent accommodations, convenience to highways, clean, Quiet at night although the motel was full over the holiday weekend. Continental breakfast was fresh, healthy, plentiful. Attendants were impressive in their keeping foods replenished. I was really pleased with all aspects of this experience, trusting my judgment to my faithful AAA tour book and then checking it out on line and making my reservation.

    4
    « Good Hotel »

    Very nice hotel to stay in, nice area, quick shopping if you forget anything. Prompt check in, my paperwork and room where ready when I arrived. Good Breakfast, I will definitely recommend this hotel.

    4
    « Good value »

    Good continental breakfast. Rollaway bed uncomfortable, not really worth the extra $10/night. Quite a few good restaurants within walking distance. Clean. Room smelled peculiar, perhaps because the carpet was really old. Location was okay for what I needed, but inconvenient if you want to go to Chicago, unless you have a car. Wi-fi in room and lobby was good. There was also a small fitness center that I didn't use.

    5
    « Highly Satisfied »

    Stayed here for the third year in a row for business. Staff is great. Very convenient location. Hotel is clean. Best value in Naperville. Restaurants close by. The fitness room was clean and had a variety of equipment.

  • 5
    « Very Solid »

    No complaints. Clean, a good sized room with a little fridge and microwave; very comfortable bed; a very nice and roomy bathroom; friendly desk staff; very well-located. A great place to stay outside of Chicago but with easy access to Chicago. Good rates too.

    4
    « Good hotel and nice staff »

    This was a very nice, clean hotel with very comfortable beds and a great alternative to the very expensive downtown Chicago hotels although it was farther out of the city than I thought. It took us between 25 and 35 minutes each time we went to the city. The free breakfast in the morning was very good and had lots of options. Make the time to go to downtown Naperville, it takes a bout 10 minutes but it is worth it, the river-walk is beautiful and there are lots of restaurants and shops. TIP- avoid the toll routes to get to downtown Chicago, it takes the same amount of time and you get to see some nice areas.

    5
    « Wonderful stay »

    Prompt check in and check out. Very helpful staff. Breakfast was good and plentiful. Location was great since it was close to the meeting place. I gladly recommend this hotel for all family and freinds.

    4
    « good value for money »

    Good hotel / good breakfast / nice staff / location is not the best compare other hotels in this area i think this is a good place to stay. I was with my partner when I was out for my work there was not much todo in the area, hotel is missing a pool or a place to sit and read a book outside space enough but they don't have

    5
    « Great hotel...better staff »

    overall, we had a great stay. The staff are what made this hotel so great. They did all they could to make our stay enjoyable and without hassles. The location was easy to find, and was walking distance to lots of stores and restaurants.

    5
    « What an amazing place! »

    We were going to be in Downers Grove for our son's Bridging Ceremony for medical school and we have been staying in a different location but had terrible service last time (we were giving them another chance) so looked elsewhere. This is a renovated older hotel but they have done an excellent job. This place was immaculate. Our room was ready when expected and just as nice as the photos. The staff was wonderful as well. Not only were we warmly greeted when we arrived but every time we came and went the front desk were friendly. They were helpful with a couple of suggestions as well. We even witnessed the front desk associate assisting a lady who was having trouble with accessing her computer! Then the housekeeping staff were so friendly, helpful, and went the extra mile. We asked for a couple of extra pillows and they arrived in just a few minutes. Then the next day, when we returned to get ready for dinner, things had such an perfect touch. The housekeeper had made the pillows so pretty. She even folded the bath mat into a sailboat shape. Just little things that made us feel welcome. I had a nice chat with her the next day and, for the first time in the past few visits, I had to give her a tip directly (made sure SHE got it). The breakfast is similar to most hotels but this one included soy and almond milk, used Dunkin Donuts rather than grocery store or industrial, had a variety of things to choose from each day. We will definitely be staying here in the future as it's close to our son and his wife but also, if they continue to keep this type of service up, we may get spoiled!

    4
    « Birthday Trip »

    Book this room because they accept Pets. We came into town for my husbands birthday. This hotel is close to everything, great restaurants in the area. Very helpful and pleasant stay. This was our seconded stay at this hotel. Will come back again.

    5
    « Some excellent reservation service »

    I have stayed at this property several times and have always found it to be clean, well located with helpful staff. This last experience was truly worth mentioning. There was a problem with a duplicate reservation (error on my part) and I thought I had canceled both of them. I had not. A staff member called and asked if I was checking in and indicated I had been charged for the first night that I hadn't showed. I asked to discuss this with the manager who communicated quickly with me via email. He refunded my first night charge even though I had not canceled within their time frame. Many hotels will not do this. I was very grateful!

    5
    « Many happy returns! »

    The staff, the cleanliness and comfort of the rooms, the location, and accepting CLC are all the reasons why I will keep this property as my #1 choice when working in Naperville area. It is always a pleasure checking into any Best Western, and this one is no exception. I will definitely see you again!

    5
    « Friendly, attentive staff, relaxing stay. »

    My husband was on a business trip and my son and I decided to tag along for a little mini vacation with him. The service was absolutely perfect! The staff was so welcoming and accommodating. We stayed for the week, and by day two almost everyone knew my 5 year old son by name, Mary Pat called him their #1 guest. Matty, who we mostly saw at breakfast, was especially caring and friendly. One day, my son had asked if they had any more donuts, and they did not. She asked him what kind of doughnut he wanted and he said he gave a very specific order. Every day after that, she would save him the exact donut he wanted and would bring it out when we came down. We did not ask for this, it was just something that she did to make my son feel special, among several other things, she was absolutely amazing, and my son loved her. He was so disappointed that lunch and dinner wasn't served there! Matty was definitely my son's favorite person, he even wrote her a thank you note! Everyone seemed to go above and beyond to make us feel welcome and more than comfortable, especially Matty, Mario, Angel, Mary Pat, Irma, Maria, Ramiro, and I'm sure there are more that I can't think of, really everyone was great. The room was clean and the cleaning staff was also very friendly, and if they saw us before cleaning would ask us if there was anything extra that we needed. The mini refrigerator in the room was also a very good size. I had absolutely no complaints and would love to stay again! I liked that they paid attention to even the smallest details. There was an exercise room, breakfast, nearby dining and shopping. There are museums for kids within 20 minutes (longer to go to museums in chicago), and an outlet mall. (I'm sure there is more, we just did the museum thing).

  • 4
    « Very Nice Rooms »

    My family of 4 booked 2 adjoining rooms for NewYear's Eve while we partied at my best friends new house. This hotel was very nice, it's not a 5 star hotel but the rooms were nice and clean and very roomy, we had two double beds a table with 2 chairs and a sitting chair with ottom, refrigerator and microwave in each room resturant was right around the corner, location was easy to find. I would stay here again when in the area with my family again. Parking lot was nice size also as we parked 2 cars.

    4
    « Quick overnight stay »

    We stayed here passing through on our way to Wisconsin, very affordable and great room for the price. I was presently surprised hotel seemed very clean, staff was friendly and free breakfast was pretty good with a big variety. Woulf definitely stay here again if in the area.

    4
    « Clean, Comfortable, and Great Value »

    We first chose this hotel because it is close to our daughter's house. It is very clean and comfortable. Less expensive than most other hotels in the area, and the staff are all very friendly and helpful. There are lots of little touches that you'd expect in a more expensive hotel -- like folding the bathmat in the shape of a sailboat, and the washcloth like a bunny.

    5
    « Very kind staff »

    The inn was quiet, clean and comfortable. The two women that worked the desk, evening and morning, were very nice and very helpful. We were grateful for the help they gave us in connecting to the WiFi which was giving us a problem.

    5
    « Pleasant, reasonably priced hotel »

    Staff are friendly and helpful. Beds are comfy. Would definitely come back again. Breakfast is simple but more than adequate for the rates I paid. My room was clean comfortable. Parking was well lit and adequate.

    5
    « Quality Plus »

    I travel extensively for business, this hotel offers me great value, at a great price, in a very good area. One of the best staffs of ay chain I stay with. I'll continue to stay with this BWNI as long as I travel to the greater Chicago area.

    3
    « under consruction »

    The lobby was under major construction so the check in desk was in the food/breakfast area. It was crowded. The breakfast foods ran out quickly and did not have much variety. Yucky eggs and sausage and waffles. After we ate, they brought out donuts:/ The price was good. No major issues and room was clean.

    4
    « good value for money nice staff »

    I stay here during my business trip in Wheaton area good value for money friendly staff , good restaurants in the area walking distance, better when you are there with a car breakfast was in my delays plastic trays and cups a bid basic but quality ok friendly staff.

    4
    « Quick overnight stay »

    This hotel was great for a quick overnight stay. The breakfast was nothing much to speak about, but the room was comfy and the staff were very nice. I don't know that I'd stay here for a long trip, but for overnight it was great.

    4
    « Good choice in Naperville »

    Good, basic hotel. Not a lot of frills, but I've stayed here multiple times (my daughter attends college in Naperville) and the rooms are clean. Breakfast is so-so and limited in selection. Very convenient to downtown.

  • 4
    « Still a good value »

    Have stayed several times at the Best Western Naperville Inn, and always considered it excellent based on those experiences. A couple hiccups this time: the elevator was out-of-service over the holiday weekend, so we opted for a 2nd floor room which seemed to smell of old cigarette smoke. Opening the window to let in fresh air made it more tolerable. Also an issue with the toilet "rocking". A call to the front desk resulted in a quick response from maintenance to tighten it. But overall, a great location & value for us. We'll plan on staying here again in the future, but will be sure to request a 3rd floor room. Good food choices & service in the breakfast room.

    5
    « Wonderful stay! »

    The rooms were clean, airy and specious. The hotel is located in a very quiet part of town and we slept very well. Comfy mattresses too! The free breakfast was rich and varied. We had a car and drove to explore Chicago from here.

    5
    « FABULOUS PLACE TO STAY! »

    Great Facility! We will definitely be back again. Friendly Staff, Very Clean Rooms, Awesome Christmas decorations and Amish décor overall. Fantastic breakfast buffet! Cannot think of one thing that needed any improvement!

    3
    « Comfortable »

    My husband and I spent one night at this facility while having an early Christmas with family and friends in the area. The motel was clean and comfortable, close to dining and shopping, and best for us, pet friendly.

    5
    « Great motel!!! »

    I have been staying here for 4 years now and have never been disappointed. Always welcomed with a friendly smile and efficient service. The beds are comfortable and my room is always immaculate. The breakfast which I normally don't eat at motels, I will eat here. Especially the DONUTS!!! Try to find another motel with donuts. And if I can get this to work; meet the greatest front desk clerk ever. Lynn.

    4
    « great value »

    Great location in Naperville for my purposes and affordable for the area. Everything as advertised, no problems, very quiet. Close to Interstate 88 and several large office buildings, easy to access, and reliable internet.

    5
    « BEST western »

    Clean room, quiet and very neat. We stayed in a jacuzzi room and received a great deal. Breakfast was continental but still very good. Overall experience was a plus! Its a little far but if you need to get away for a while this would be a good place.

    5
    « Great Room »

    Great Room with Jacuzzi. Breakfast was very good. Loved the eggs with cheese, sure beats the rubber eggs from other hotels. Nice location close to many restaurants and entertainment. Tub was Great!!!!

    4
    « good »

    good place to stay to primium shopping outet, clean place, good breakfast for serve. The hotel is near the I-88 and convient to so many attractions, such as Broookfield zoo, the six flag center, the AMC movie center. Not long way to Woodfield mall, which is the biggest shopping mall in Chicago. The staffs of this hotel are always welcome and consideration. You can get the housekeeping everyday. The breakfast is okay and you can get hot sandwich and some drinks.

    4
    « A good stay »

    Booking of BW in general is very easy; That's always good for reservation in advance. The Naperville BW is next to the best choice we had -going to a gymnastic meet in Downers Grove and didn't have many choices there. Toiletry is always minimal so we are not surprise by only seeing one tube of hair wash combo and one bar of soap. But it's enough and good for the price. Room was clean and neat, no weird smell (pet rooms are on the first floor so I purposely called in for three 2nd floor rooms. Breakfast was good: enough choices for hot items. Breakfast area is neat and clean, with friendly staff.

  • 5
    « My stay at Best Western Naperville, Illinois »

    Nice location, safe, semi busy but no noise heard. Our room was so sound proof, I thought no one was on either side of us. The area was so well manicured, clean, no cigarette smell. Plenty of parking, well lit parking lot. We had several places to walk our dogs.

    5
    « very comfy »

    thisbest western hotel is very clean and comfortable. great firm beds. great breakfast with large selections and 24 hour coffee what a deal. the front desk employees are helpful. highly recommend this place

    4
    « A Good Place to Stay in Naperville »

    The Naperville Best Western Hotel is a really good place to stay in Naperville. Reasonable priced with excellent service. The staff is always helpful, and accommodating. The location is convenient as well.

    2
    « Not the best ... not the worst »

    I'd prefer ... Sheets that didn't have holes or grit all over them. Towels that weren't stained or had shredding on the edges. A curved shower curtain rack so I didn't have to touch a curtain that touched goodness knows who. Fresh soap daily. A hallway that didn't smell like someone had been cooking. Breakfast that included hot items when the guests arrived ... eggs and sausage were deliverd 4/5 at a time with 20 minutes inbetween, ran out of pancake mix too. I travel alot and this just didn't make the grade. But the staff was great!

    5
    « Great property »

    I stayed here during a Chicago show. It was very convenient and way more reasonable in price then other properties near Chicago. The property was very clean and the staff was very friendly. Marypat and Joyce really make you feel as if you are vising their very own home. I felt very welcome I will def. recommend this property to my relatives and I will def. be staying again when in the Chicago area. Great Hotel!

    3
    « Best Western, Naperville, Illinois »

    I was surprised and disappointed at the physical condition of my room and the general condition of the facility based upon my prior experiences and stays at Best Westerns throughout the country (USA)- Your Naperville facility did nor live up to the information and reviews I read on your web site.

    5
    « Updated King room and bath »

    Mario at the front desk was exceptional as the rest of the staff, all friendly and attentive. We stayed 6 nights, housekeeping did an excellent job keeping our room replenished and in great shape. Often when u have an extended stay housekeeping slacks off but not at this hotel. PC with no cost print outs made our stay even better. Keep up the Good Work.

    4
    « A pleasant 1 night stay »

    My wife and I stayed here for one night after driving in from West Michigan. Our GPS took us easily to the hotel. We checked in with out a problem. We had a whirlpool room that is located on the ground floor. We had to walk outside to a hallway that I think contained the whirlpool rooms. So our room opened into a hallway. Our room, 103 was a corner room. The room was clean and in good repair. All lights worked and the whirlpool worked fine. The only slight issue we had is that this room has a connecting inner door to the room next door. There were 2 gentleman staying in that room. There voices appeared quite loud and we could listen to their entire conversation. It really wasn't through the wall, but rather through the door frame of this connect door. They left or stopped talking after a while and everything was quite for the rest of the night. Just an observation. I would give their breakfast 2 thumbs up! It had hot egg sandwiches, and make your own waffles. Lots of good fresh juice, danish, fresh fruit. Everything was good that we had. My wife had yogurt and granola. Hot tea for both of us. The staff kept everything clean and filled. I complimented one of the workers as she was taking care of things. She was very gracious and smiled. They were working hard. Overall a good stay for us. WIFI was on the slow side according to my wife. But it worked just fine.

    4
    « Good location...Great value....Even better staff »

    We stayed here for one night while buying a car in Naperville (we live two hours away) and then visiting our daughter in downtown Chicago the next day. The room was clean and the beds were fine. The shower pressure and temperature were awesome and the breakfast was very good. We really liked having the fridge and microwave and many restaurants deliver to the hotel. We got an outside room on the first floor with parking two feet from the door which was perfect for my husband's bad hip. It was not noisy at all and is in a nice neighborhood. They best part was the super friendly and accommodating staff. We requested a late check out due to our daughter's schedule and they were happy to help us. Highly recommended!

    5
    « What a novel concept »

    To promote sales with high quality & value, WHO came up with that crazy idea ? I am happy who ever owns this operations gets it. And apparently since the hotel is still in operation, and ( I assume ) profitable it works ??? Great location, service, free breakfast, Internet, clean and comfortable, and extra pillows when requested ( Warm out of dryer ). You can spend way more and get much less. This is the way I like to run my business, and I appreciate it here.

  • 5
    « Forget Marriott; Stay Here »

    Best Western Naperville is a great option for this area. Why spend over $100 per night MORE at the Marriott just up the road? The room was perfect in every respect, the breakfast had a lot of variety [even Activia] and even bacon was served once, during my three-night stay. Housekeeping was very thorough and efficient and the maid even spoke English [hint, hint Marriott Palm Desert]. Front desk staff was top-notch and very friendly. I don't know what else I can say; this is a really top-notch operation.

    5
    « The best hotel that I have ever been! »

    This hotel is amazing,I enjoyed every second of the time that I was there.The room that was mine, was very clean the bed was comfortable and the bathroom was clean and evedrything was there that i need because i didn't have it in my luggage. And the breakfast is super tasty and the people that work there are kind and good to you and if you don't know something there are there to help you. The location is perfect if I'm going back to Chicago i know where I'm going to stay!

    4
    « Economical option for a great location »

    This is a great location if you're in the area for business, etc. as it's conveniently located to the expressway and has many nearby food options. My recent stay was for a conference and while we were only really there to sleep, I'm glad I had my husband with me on this trip. There were questionable people hanging around the lobby at the time we checked in and also when going/returning to dinner. While I realize this is not something the hotel can control, I didn't exactly have the safest feeling there. Room was clean and bathroom seemed to have recent updates. Breakfast was mediocre at best but nice to grab something quick before getting on the road.

    5
    « Excited »

    My family and i truly enjoyed our stay at the Naperville Best Western . the breakfast was very convenient and delightful . I will be revisiting this hotel. It was in the middle of my work and home so i was able to wake up, eat ,drop my family off at home ,and make it work all in a timely fashion so my all around experience was great .

    5
    « two thumbs up »

    all staff were over the top friendly and helpful. every time I came in the front door, I was greeted with cheerful smiles, and I always felt welcome. room was clean, comfy and quiet. breakfast buffet was meager. safe, convenient location. no complaints!

    5
    « Great all around »

    We had read the reviews on this hotel and they lived up to it! Friendly staff, so ready to help, joke around but get us checked in quickly. The rooms were very clean, neat and comfortable. The location is great and seemed very safe... easy to find and get around. All around very impressed wih this hotel!

 

Getting to the hotel ...

All directions
·From: The East Take Interstate 88 West to Naperville Road exit, then make a right on Freedom Rd to Warrenville Rd and make a right, then right on Naperville Rd and the BEST WESTERN Naperville Inn is located 1/2 mile away on the right side of Naperville Road. ·From: The North or the South. Take Interstate 294 South to Interstate 88 West, Take the Naperville Rd Exit. Take a right on Freedom Rd then a Right on Warrenville Rd to Naperville RD and make a right. The BEST WESTERN Naperville Inn is on your right 1/2 mile down ·From: The West I-88 East to Naperville Rd Exit. Follow the road to Deihl Rd go Left to Naperville Rd go Right and the BEST WESTERN Naperville Inn is on the West side of Naper...

see more