BEST WESTERN Plus Elm House Inn,  Napa

5.0/5  - based on 1775 guest reviews.
800 California Boulevard, 94559-2223, Napa, United States - See map
+1 707 255 1831 +1 707 255 8609

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This award-winning Napa, California hotel is set in the breathtaking Napa Valley with access to winery tours, golfing, biking and hot air balloon rides. The BEST WESTERN PLUS Elm House Inn is located in the world-renowned Napa Valley region of northern California. The hotel provides easy access to Highway 29 and is blocks from historic downtown Napa. Guests are near famous culinary attractions including Napa Valley Wine Train, wineries, restaurants, specialty shops, the Oxbow Market, the Napa River, and many downtown Wine tasting rooms. The BEST WESTERN PLUS Elm House Inn is a wonderful destination for weekenders, vacationers and honeymooners alike. This lovely wine country inn offers the charm of a bed and breakfast with the amenities of a full-service boutique hotel. The property features an elegant and welcoming lobby with chandeliers and an Italian marble fireplace, a luxurious spa and beautiful gardens with fountains, and patio seating. Free high-speed Internet and satellite TV programming with many stations and 8 HBO channels are available in all Guest rooms. A variety of room types are available in two buildings, some with fireplaces. Each morning, a breakfast buffet is served from 7:30 a. m. until 10:30 a. m. and offers bagels and cream cheese, coffee cake, made-to-order waffles, yogurt, oatmeal, cereals, fresh fruit, juices, coffee and hot chocolate. In the afternoon, guests enjoy complimentary tea service, along with fresh-baked gourmet chocolate chip cookies served with milk, coffee, hot chocolate or tea. The area is home to touring symphony and opera performances, NASCAR® events at Infineon Raceway, annual cycling races and marathons. The hotels helpful concierge services are available to assist in selecting a restaurant, recreational activity, spa treatment or to point guests in the direction of premium boutique or outlet shopping. Make a reservation today and save at the BEST WESTERN PLUS Elm House. Enjoy your stay.

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Room 1

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based on 1775 guest reviews
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Excellent
 
1489
Verygood
 
235
Medium
 
32
Poor
 
16
Horrible
 
3
Business Business 43
Couples Couples 1130
Family Family 225
Friends getaway Friends getaway 213
Solo travel Solo travel 31
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BEST WESTERN Plus Elm House Inn,Napa
  • 5
    « Great little place »

    We stayed two nights during our visit to Napa. It is well priced, the room was spacious and homey in decor. The staff were very helpful, it was located close to downtown and we could easily access the highway to the wineries. It may not have the luxury feeling of a big hotel, but it had a beautiful rustic decor and welcoming main area for lounging and breakfast. Breakfast there was better than we had at any of the diners in SF. We loved the homemade baked goods and fresh waffles. Elm House offered good value and service. I would be happy to stay there again.

    4
    « Great place for the price »

    The customer service we received was incredible. We ended up having a plumbing issue in our room the last day and needed to take showers before leaving. We were moved to another room without hesitation. The breakfast here was great! We will definitely return.

    4
    « Great Breakfast »

    I stayed one night in this lovely little hotel in Napa. My room was cozy, yet it was more than adequately sized for a queen bed, small sitting area, TV credenza, and a corner fireplace. The hotel is near two main roads, which makes it conveniently located, but I found my room to be a bit noisy due to the traffic. The breakfast was terrific - very tasty with lots of options and served with a smile. If I'm ever in Napa again, I wouldn't hesitate to stay at the Elm House Inn.

    5
    « Warm and Welcoming stay »

    We really enjoyed our stay. We were celebrating my son's 30th birthday. Rooms are very attractive, comfortable and immaculate. The breakfast each morning was delicious and offered many choices with fresh ingredients. The staff is pleasant, friendly and quite helpful. What a great place which combines the amenities of a hotel and the warm and ambience of a bed and breakfast.

    5
    « Nice Stay Last Minute »

    A cozy inn with attentive and cheerful staff. Central location to activities and restaurants in town; Staff very knowledgeable about the area and community; Very nice breakfast --not fast food! Inn is small --not large and busy for those who don't like large hotels. Nice fireplace in lobby.

    5
    « You will LOVE this hotel!! »

    This is not your typical Best Western - it's truly like a quaint little Inn. We have been staying at this location annually for the last 15 + years and love it every time. Great location, great food, great service, great people. You will be incredibly pleased with your stay.

    4
    « A great little place. Not as nice as some of the higher end places, but not as expensive either. »

    We gave this hotel a try because it was number one on TripAdvisor. I think the number one ranking MAY be misleading all depending on what you are looking for in your NAPA hotel. In general, I think the positives that you see in the reviews are accurate. Everyone is friendly, the rooms are a good size, breakfast is included, etc. Some cons for this property were that the street noise is bad (room location may help, not sure tho). Also, the blinds were the big plastic "carribean type" blinds, which tend to let in a fair amount of light in the early morning (only an issue if you are a light sleeper like my wife). Also, the center of Napa has a lot of good restaurants, so, a hotel closer to the heart of town would let you access more by foot. That being said, it's only a short Uber to town. The hotel is in good shape, but not anywhere near brand new. The newer hotels provide more of what you are used to if you travel a lot in nicer hotels. Again, this is a great hotel. I would probably stay here again, but only if there was a fair price separation with some of the nicer Napa hotels (and if I was not planning on sleeping in).

    5
    « Warm and lovely INN »

    My partner and I try to stay here every time we go to Napa, and we absolutely adore the INN. It's homey, warm and a place I will never forget. The breakfast was delicious and the owner of the INN was so kind and hospitable.

    5
    « Always feeling at home with great friends!!! »

    Elm House is totally awesome. Tom is the real deal. I would highly recommend it to all. We have stayed here many times and it is always a pleasure and we are always treated like family. The staff is very attentive and the breakfasts are delicious.

    5
    « Great place to stay in Napa »

    The staff was super friendly and outgoing. Staying there was more like a big bed and breakfast rather than a hotel. Breakfast was provided every morning and was delicious. Also every evening there was some sort of baked goody in the evening but they went quick! Great place to stay!

  • 4
    « Not the usual BW »

    This is a small cozy place. Nice, helpful staff. Our main building first floor room waslarge and comfy. They serve a nice breakfast. At 6:00pm you get fresh baked chocolate chip cookies. Good location to see Napa and Sonoma.

    5
    « Really BEST Western ever! »

    We stayed for several days and at the end were sorry we had to leave. Not at all the usual Best Western we encountered throughout the State. More like a family B&B, exceptional staff, great service, wonderful breakfast. We had the benefit of a tiny elevator, very handy. Easy parking and access to main routes. Also grocery stores nearby. Should return soon!

    5
    « Very impressive »

    Great hotel! Friendly staff, very comfortable bed and pillows. Homemade waffles for breakfast were wonderful. Very homey filling with couch and fireplace and side chairs in the lobby More like a quaint inn than a hotel. We would definitely recommend. Rate we received was $126 for a king size room

    5
    « Excellent Accommodations! »

    The Elm House Inn is a wonderful B&B located just a short distance from downtown Napa. The Inn is comfortable, and exceptionally well maintained. Breakfast is included; the choices are numerous and the staff goes out of their way to give excellent service. We will definitely stay again.

    5
    « Not Your Usual Best Western »

    More of a Bed & Breakfast then a hotel. Breakfast was included and very tasty. Location in Napa makes day trips easy. Friendly atmosphere, nicely appointed room. Hot tub looked inviting but never made it there.

    5
    « Lovely welcome »

    This was such a lovely experience. From the minute we arrived everyone was so pleasant and helpful. The weather wasn't so good but we had such a warm welcome. We asked for some advice on wine tours and restaurants and the advice we got was excellent. We had a fabulous day on our wine tour which they booked for us. Both restaurants they recommended were excellent. ( again they made the bookings)The cookies were define. Breakfast was also excellent. Haven't had such good waffles any where else. 5 stars all round. Loved it. ??????

    4
    « Stay at the Best Western and see the Best of Sonoma »

    This Best Western Hotel is located two blocks off the Sonoma Square-heart of Sonoma shopping and restaurants! The hotel surrounds a beautiful courtyard which sports a swimming pool, jacuzzi, steam room and a relaxing fire pit area. Most of the rooms in this two story hotel open to the courtyard. Our room was located on a corner of the building, an overly large room, so we had no view of the courtyard. Nevertheless, it was well furnished and clean! The only drawback was the breakfast dining room was located in a separate unattached building across the parking area of the hotel. But it was a lovely small dining room with two small outdoor courtyards! We would recommend this hotel for it's amenities, moderate price and close proximity to the Sonoma action!

    5
    « Casual and Friendly »

    Our room was large, well appointed and climate controlled. We had a small refrigerator, two sinks and a large bathroom. This inn is near to downtown Napa with plenty of sites to see, restaurants to visit and shopping to pursue. Breakfast was fun and quick. We had a daily choice of cereals, oatmeal, hard cooked eggs, waffles (regular and sweet potatoe), parfait, toasts, fine pastry. The coffee (reg and decaf) were of high quality and the range of teas was excellent.

    5
    « Perfect combination of hotel and B&B »

    We stayed here overnight for a quick weekend getaway. We often use Best Western Hotels because they have clean rooms and decent breakfasts. This place was a real surprise. It does not look like a hotel. Rather it is more like a B&B but with more privacy. It combines the best of both worlds. There are only 22 rooms and they are separated to give a more home like feel. In they evening, they serve warm cookies and milk and they have an assortment of books and magazines you can read. They even have 2 for 1 wine tasting coupons. Breakfast was great! They had a large bowl of fresh cut fruit, grapefruit halves, warm oatmeal with various toppings ( raisons, fruit, walnuts, sugar), yogurts. One of the best treats were the fresh from the oven orange poppyseed mini loaves of bread. They also fixed you waffles (regular or sweet potato) pancakes, and toast or bagels. They had a bowl of hard boiled eggs. If you are looking for bacon, sausage or scrambled eggs, this place is not for you or you should plan to breakfast elsewhere. (Oxbow market looks amazing.) One potential disadvantage could be that there are only 5 breakfast tables indoors for 22 rooms but one woman used one of the 3 outside tables and claimed it was very warm with the heaters and covered tarp. Also, with the range of breakfasts from 7-10, it did not seem to be a problem. There is also a dining table in your room. (Along with a small fridge.) I don't often go to B&B's because the hosts are sometimes overpowering but this truly combined the best of both worlds. One suggestion would be to put a cord in the bathroom over the tub to hang bathing suits after using the hot tub but that's not much of an issue. We had a wonderful, relaxing stay.

    5
    « best Western Elm house. »

    Lovely hotel. Chocolate cookies at 6p. Great full breakfast with helpful staff. Nice clean rooms with double sinks. Patio with hot tub outside. Only drawback was nosy traffic starting around 6am. Highly recommend. Near many wineries.

  • 5
    « great location, great accomodations »

    Delicious complementary breakfast, friendly staff, personalized service,refrigerator and microwave, and coffee maker in room. Had the feel of a B & B. Centrally located. only 24 rooms. Fireplace in room.

    4
    « Easy Going Place »

    This place has a bed and breakfast feel. The free breakfast was great, the ladies at the front desk were very nice. The location was on a corner that was oddly busy with lots of beeping horns so a little loud.

    3
    « Didn't live up to expectations »

    Elm did not live up to my expectations. It gets very good ratings on trip and that puzzles me a bit. Perhaps it has to do with the form of a sort of personal house instead of a hotel. However, the location is not very good. You do need a car to get to Napa City, or walk for 20 min. Breakfast room was very tiny compared to number of guests. Breakfast itself did not offer any eggs besides hard boiled, no bacon, sausages etc. There is yogurt and some fruit. They will make pankakes or toasts on request. Rooms are good. Wifi is OK but not more.

    5
    « Look no more for your base in Napa »

    We traveled as a couple last week to Napa and we were very pleased with this charming property. From the warm and gracious welcome to the last bite of the steaming sweet potato Belgian waffle on our last day at the Elm House Inn, our stay was nothing less than wonderful and relaxing. We enjoyed a lovely room with a king bed, larger bathroom and vanity area, and lots of room to move about in a sensibly designed space. Two large windows with adjustable shutters allowed light when we wished, and darkness when needed. The room was well appointed with lovely amenities such as pleasant soaps, hair needs, robes, hair dryer, iron, wine glasses, ice bucket, coffee maker/cups, etc. However, since the lobby is equipped with fresh, hot coffee 24 hours daily, there was no need to prepare coffee in our room, but it was nice to have the option. Did I mention fresh baked chocolate cookies every evening? I did not. Now is a good time to tell you about the bountiful breakfast that is prepared every morning and constantly refreshed throughout the service. You will never see the dregs of anything because every serving vessel is refilled frequently. Belgian waffles are made to order. Freshly prepared yogurt parfaits, fresh grapefruit halves, granola, hardboiled eggs, hot oatmeal and more make for a healthy breakfast if you so desire, but tea breads, fresh muffins, and assorted waffles with a charming pot of hot syrup are available for a splurge. Cold cereals and assorted bread for toast round out the meal, as well as assorted juices, teas, and coffee. The lovely lady responsible for all of this bounty is gracious and friendly. The front desk personnel are warm, friendly and efficient. The hotel, in the style of a B & B, attracts a nice clientele who are quiet and appreciate a good night's sleep, which you will obtain on the clean, crisp beds. We would return in a heartbeat to this lovely property. We did not spend time on the lovely patio, the gardens, or the immaculate and well-lit outdoor hot tub/spa, but do bring swim gear, and relax in the garden area with a glass of wine from your vineyard explorations. You won't regret it.

    4
    « Quaint but is noisy on street side »

    A gem of hotel made by the welcome and charm. Closer to the road than you think from website and can be noisy evening and first thing (07:30 onwards) but certain,y not all night. Rooms very comfy and spacious, bathrooms a bit on small side but great amenities that show the focus on little touches. We had an issue when we arrived but the speed and class of the front of house staff in resolving was amazing, great service. Thank you

    5
    « Hidden Jem »

    We were very surprised and delighted when we checked in. The staff was amazing the ambiance great. The Inn Was Clean!! The breakfast and evening snacks were Perfect. Great location. Would recommend this to even the pickiest traveler????????????

    5
    « A total delight! »

    This hotel had everything a vacation in Napa requires. 1. Great location 2. Attractive facility 3. Clean and efficient rooms 4. Fabulous breakfast included 5. An extremely helpful staff 6. Fireplace and music in the AM when having breakfast 7. Small hotel so reserve quickly

    5
    « Outstanding Staff »

    The Elm House was a pleasant surprise! I was highly impressed with the overall property and the quality customer service provided by the staff. Also, the complimentary breakfast is the best I've experienced in any hotel or inn throughout my Northern CA travels.

    5
    « Best of the Best Western : The smell of waffles... »

    Waffle aroma fills the air with good morning. this is a cute B&B style that is not a typical Best Western hotel. I would qualify as the best of the best. The staff is great and this place is in a great location just off Napa downtown.

    3
    « Incredibly noisy! »

    We had a room that looked out onto the street side and it was very noisy all day and in the night (despite being told that it will quieten down) we obviously heard every car that went past at night and were woken up by rush hour again in the morning. It is a wonderful hotel, probably better than the usual Best Westerns but the noisy was a big problem at least for us. The windows have zero isolation and the staff were rather rude when we complained saying it was NOT a problem The hotel is otherwise quaint and has good parking opportunities. Rooms are nice and the breakfast was good but a little on the heavy side, but thats a personal preference.

  • 5
    « Is this really a Best Western??? »

    Not sure I want to give away Napa's best kept secret. The Elm House Inn is a quiet calm and an amazing find. The breakfast is awesome...not sure I was at a Best Western or a bed and breakfast specializing in breakfast treats. The location is so convenient - you can walk to the downtown Napa area and enjoy the restaurant scene. The only place to stay in Napa. Can't wait to return!

    5
    « Best part of our trip »

    After a long flight and a few busy days we finally got to relax at the Elm House Inn. We felt right at home and enjoyed every minute we were there. Breakfast staff was wonderful. Welcoming atmosphere inside and out. Great location, if you are up for a little walk it is close to downtown. Would definitely recommend to anyone!

    5
    « Great Best Western Plus »

    Great place to stay while visiting Napa, Would highly recommend to anyone! Breakfast is great and hottub is nice to return to after wine tasting all day! Great staff as well! Would definitely return when I come back to Napa

    5
    « Bed and Breakfast like experience »

    Wonderful personal service. The woman at the front desk when we checked in was extremely helpful. She answered our questions on where to get a quick lunch (excellent suggestion that we loved, the OxBow market) and gave us winery map and gave suggestions on her favorites that did not require appointments. She personally escorted us to our rooms. Made us feel like we were staying at a bed and breakfast! The lobby area was beautifully decorated for fall season with large fireplace. Breakfast was delicious and included fresh made waffles and sweet potato waffles. Rooms were spacious, comfortable and tastefully decorated. The courtyard was very pretty and private and the hot tub was great place to relax in the evening. Would stay here again without hesitation!

    5
    « Intimate Setting »

    We really enjoyed our stay at the BW Elm House Inn, which really feels more like a bed and breakfast. The hotel is a relatively small, which allowed for a more personal experience. Our room was comfortable and easy to access with either stairs or elevator. We enjoyed some time out on the patio and in the hot tub. And the cherry on top was the breakfasts which were made fresh and delicious each morning. My husband loved the sweet potato waffles. The staff was also very helpful and gave dinner recommendations along with making reservations for us.

    5
    « Awesome experience »

    Excellent hotel and value for the money in Napa. I would not stay in any other hotel in the area. The breakfast was wonderful although it lacked typical proteins/meats. The hot tub was great. It would have been nice to have a pool but we didn't miss it that much.

    5
    « Best place to stay in Napa »

    This is our second time at this hotel and it is still wonderful. Fantastic location in downtown Napa can't be beat. Rooms are really more like a B&B as they are individual and quaint. Had to make reservations way in advance as this hotel sells out quickly, especially on week ends but it is so worth the effort. Breakfast is included and it is great. Best item is still their sweet potato waffles made fresh although all the items are superb. Friendly staff makes everything so nice. Will be coming back here next time around too.

    4
    « Very Good, But Things To Know »

    This smallish inn is stylish, friendly and conveniently located with adequate parking. We stayed for a week. Staff is very friendly and helpful. Our room was large, comfy, with lots of amenities. Things to know: there are two buildings, separated by a courtyard. If you have mobility problems or don't wish to go outside to get to breakfast, be sure to request the main building. We had a 2 flight climb to our room, as it has no elevator access. The breakfast room is charming but cramped. When everyone shows up, it's pretty crowded. People can move to the patio, but even with heaters it was quite brisk. Breakfast is ample with homemade goodies, but still quite heavy on the carbs. Others talked about walking into town...many of the better restaurants are a mile or so away. We definitely chose to drive after dark.

    5
    « Napa vacation »

    Staff was very friendly. Directed me to local attractions which were a pleasure to visit. I was unable to stay for breakfast because I had a tour. However, I appreciated that they really wanted me to stay for breakfast. Room was clean, comfortable and ambiance was rustic, I really liked it. There was wifi. The only issue I had was that the front desk closes at a certain time, I wasn't sure how to get help if I had questions. Well it was very minor, I needed cutlery, so I stole it from one of the table settings. Bottom line, I will stay here again and recommend it to family and friends.

    5
    « Best Western Elm House »

    If your in this area this hotel is a must. A very homely type place and ideal for a short stay whilst in the Napa. Excellent rooms and a fantastic home prepared breakfast. Close to the local town for evening dinner and entertainment. The staff are fantastic and will accommodate all your needs.

  • 5
    « Nice Napa Treat »

    Staff went out of the way to make sure our stay was enjoyable. We were there for my husband's 50th birthday and the room was very nice. Location is very convenient to River Walk area. Breakfast was grade above typical free breakfast fare.

    5
    « Elm House Inn »

    This is a homey inn with beautiful rooms and amenities. Wonderful staff, breakfasts, and warm cookies. Conveniently located in Napa. This was my first trip to Napa Valley, and I'm so glad we stayed at the Elm House Inn. I highly recommend it, no matter what kind of lodging you prefer.

    5
    « Wonderful Stay and Clean Rooms! »

    One of the cleanest hotels I've had ever stayed at. Very attentive and friendly staff who make sure you are comfortable in every way. Now I know why it has 5 star reviews! Hotel felt like you were staying in someone's home and it felt very cozy with the fireplace. Breakfast and Wi-Fi is included. Breakfast is limited in choices. They do serve waffles, fruit, oatmeal, and freshly baked goods with coffee & tea selection. Don't expect omelets or bacon. It is a small hotel and many couples older and young stay at this location at least that is what I saw while being there. Would stay here again.

    5
    « Cozy, cute and the perfect place to stay in Napa »

    One of the best hotel experiences I've ever had. It's basically like living in a large cozy home. We had a room on the ground floor which was perfect as we would just walk out and breakfast would be there, and we were closest to the fresh chocolate chip cookies that were put over every night at 6pm. In the common area there were also boardgames you could play, books to read, it's like living in your own home. Parking on both sides of the house and we never had trouble getting a spot. There's a hot tub/pool and a cute garden outside with laundry facilities and vending machine. Rooms were very comfortable and even though it felt homey, it still felt new. Located not too far from all the restaurants in the downtown area, a 5-10 min drive and maybe a 30 minute walk good for walking off a food baby. Not the cheapest place but Napa is not a wallet-friendly place anyway and this hotel really gave us a great experience.

    5
    « Best Value in Napa with Bed & Breakfast Atmosphere »

    We have stayed at the Elm House Inn in Napa two times - last year and again this year. The atmosphere is excellent and the staff go out of their way to make you feel at home. We will definitely stay there next time we visit Napa!

    5
    « Lovely visit »

    Love this place! Great sized rooms unique and warm decor. We loved having a fireplace in our room. Quiet and charming! Breakfast is lovely and the staff even more so! We arrived quite late waking up our hostess she was so gracious! We will return!

    5
    « Another great stay »

    This is our go to place to stay when we visit the valley. The property isn't large and the rooms book up quick. There is a good reason for this...the place is great. We have stayed here 6 times and will always come back. This time around we had a room in the outer building which was HUGE. We had a bathroom and a walk in closet with a separate sink which made getting ready in the mornings more efficient. Breakfast is one of the best things about this hotel as there is a lot of TLC put into it each day. Fresh made waffles to order, fresh baked muffins / cakes, fresh fruit, cereal, oatmeal, etc etc etc. The coffee is also always hot and fresh. You could easily spend $30-40 in town having breakfast for 2 for what you get here for free, so keep that in mind when you are looking at hotels. I will only ever stay somewhere else if they don't have a room available, thankfully that has not happened yet!

    5
    « Read this »

    Don't think this is a best western chain hotel...it is NOT...it is family owned and operated and they take stellar care of it. We were upgraded to a king premium...HUGE plus a separate area with additional vanity area plus walk-in closet, tub etc. the staff was so wonderful. Very quiet and private. Sweet potato waffles for breakfast were amazing. Truly we were shocked at the quality and wonderful stay we had in what we thought was a chain and the price was amazingly reasonable. Can't wait to come back. Had a nice walk in the morning to downtown.

    5
    « Looks can be deceiving »

    At first look this place appears to be a like a slightly refurbished "motel". But listen up- Stay here...you won't be disappointed! The staff and I mean all those we dealt directly with were wonderful, attentive, and full of informative. The room was quite large, albeit slightly dated decor, but comfy bed and pillows, decent tv and free internet. The breakfast was nicely laid out and again nothing was too much trouble for the staff. The only negative was the AC unit (very motel-ish old wall model) it worked well but it was noisy. The location was an easy ride from the quaint town.

    5
    « Best Western Elm, Napa »

    Wonderful place to stay in Napa. The staff wenet above and beond. Very helpful, pleasnat and attentive staff. Hotel is spotless, breakfast was fabulous(freshly-made waffles every morning) and easy access to all roads leading to the wineries. We had a terrific stay here. The manager, Tom, was great and very heolpful We had a terrific stay.

  • 5
    « Wine Country Visit During Honeymoon »

    On our Roadtrip Honeymoon, stopped in Napa for wine tasting and this is a great hotel to stay at. They are away from downtown so it is quiet and relaxing but not to far that an Uber or Lyft can't get you there for $5. You are within walking distance of wineries and restaurants. The staff is friendly and knowledge. The breakfast is awesome!!!! The make awesome from scratch items, have fresh fruits, and oatmeal with plenty of toppings!

    4
    « Great option in Napa »

    Great pleace, great location and great service!! We loved the waffles at the breakfast and the cookies in the afternoon. Excelent attention, the room was clean and modern, well equiped. For sure an option if I ever get back to Napa.

    5
    « Very nice place. »

    This is a very nice place. Staff is very friendly. Room was very clean. Location is close to downtown Napa. During the course of a weeks vacation we stayed at 4 Best Western and this place was the nicest. Good options for breakfast were offered each morning. You had a choice of waffles, fresh fruit & pastries, hot oatmeal and cereal. You were served on regular plates/cups/silverware (all other locations had paper). Oh I can't forget the warm cookies served every evening.

    5
    « Loved this Inn! »

    Walking distance to downtown Napa... accommodations, staff, location were perfect for our first visit to Napa! Rooms were comfortable and immaculate. Breakfast was not your average "self-serve" - everything was fresh and delicious. Staff were there to serve and assist in any way. All the staff was lovely and so accommodating. I highly recommend the Elm House Inn!

    5
    « A Pleasant surprise - a Gem »

    Upon planning a trip for my mom and me to Napa we decided on this hotel, mostly because it was affordable. I have not stayed in many best westerns so you can say I was not a fan. However, this place is a gem! While it is a hotel, it gives the feeling of a bed and breakfast. The rooms were immaculate and comfortable. The staff made you feel like they knew you forever. Breakfast was amazing and free and they even had items for those of us who are gluten free. They serve cookies in the evening and because we missed them one evening, the manager saved them for us the next. I can say they go above and beyond for their guests. The location is close enough to wineries. I would definitely recommend this place and will definitely stay here again if I am lucky enough to visit the area again. You will not be disappointed.

    5
    « Very comfortable and convenient! »

    We spent three nights at this property while touring the Napa Valley and tasting lots of wine in the area. The innkeepers were very knowledgeable about the area, offering customers recommendations for wineries, restaurants, and walks to take. Each room had real wine glasses (not plastic!) for sipping back at the hotel. Breakfast was nice with hot meals available in addition to lots of fruit, cereals, and homemade granola. We enjoyed the hot tub each evening as well. Located just off CA 29, it was easy to find, easy to park the car, and a real treat. Comfortable bed also!

    5
    « Top notch experience »

    My wife and I stayed at the Inn for 2 nights during August. and it was a great experience. We wanted something that was within walking distance to downtown Napa, and was not an issue here, about a 10 minute easy walk through a very nice stretch of homes. The breakfast served daily 7:30-10:30 in a pretty setting is fresh and tasty. There is also a large hot tub and garden in the center of the Inn that felt very nice after a day of wine tasting. Wonderful and accommodating staff from the Innkeeper to the housekeepers.

    5
    « A Trip to Napa »

    Tom and his staff were excellent! The breakfast was like being at home. The stay at the Elm was a wonderful experience. I would recommend this hotel to anyone. The service was great!! The Elm reminds me of a bed and breakfast. The atmosphere was very tranquil! The rooms were clean and in every room there is a fire place. The service was delightful! Tom and his staff were very gracious hosts and I would have to rate this hotel as one of the best I have ever stayed in.

    5
    « Gem in the Valley »

    A warm, welcoming, relaxing ambiance. Perfect location for both the Napa and Sonoma Valleys. The special recipe evening cookies are to die for. The breakfasts are wonderful especially the sweet potato waffles. The owner, Tom and staff are friendly, helpful and attentive to detail.

    5
    « The BEST best western »

    This was such a wonderful deal for Napa! Our room was huge and very clean. Cute blue and yellow toile theme. We got a larger room and I loved the separate dressing area/place to do my makeup. Kind and friendly staff. Glad I read all the great reviews for this place and booked it. Good way to save money on lodging so you can buy more wine!!! : )

  • 5
    « Feels like coming home »

    Well-located, charming, quiet B&B-like hotel with easy access to the main freeway in Napa Valley. Staff were warm and friendly and catered to our every need. Fantastic healthy breakfast with loads of beautiful fresh fruit. Downtown Napa is less than a mile away - a quick drive or Uber ride away to fine, fun dining venues (ZuZu and Torc were outstanding!). One cool morning, we walked from the hotel to Napa Coffee Roasters in downtown Napa - a nice 2-mile roundtrip walk past beautifully restored Craftsman and Victorian style homes. Would definitely stay there again.

    5
    « Great hotel »

    I did a lot of research when looking for a place to stay on a 2 night vacation with my wife. Trip advisor rated this hotel #1, and it was evident when we first walked in. The staff were super friendly and accomodating, and the atmosphere was terrific, very laid-back and calm. There were terrific warm baked cookies each night at 6, but i must say to get there on time before theyre gone. Breakfast was amazing, and the ladies cooking made to order waffles were fast and friendly. Rooms were everything you needed, and very spacious. Walk to downtown was definitely doable, we did it each day. I also recommend going downtown bc there are so many different shops and restaurants, and all really close by. UBER is the way to travel in Napa if you're not driving yourself. I cant wait to come back for another vacation, the only downfall is that it was too short. City and Hotel both get an A+ from me.

    5
    « Perhaps the best Best Western! »

    Elm House offers just as much, if not more, than many of Napa Valley's better known hostelries, with hospitality as welcoming as its rates. Located just off CA-29, Elm House is a good base for visiting vineyards while within walking distance of downtown Napa. Although they don't have a fitness center, they do provide passes to a well-equipped facility very close by. Great staff, nice rooms, and an exceptional breakfast. Tip: Don't miss the waffles!

    5
    « Fabulous »

    Cannot say enough wonderful things about the elm house, the owner, workers , rooms, breakfast, location, everything!!!!! Cannot wait to return, and recommend to all friends and family!!!! Truly was a highlight if our first trip to Napa.

    5
    « Intimate and comfortable »

    We were very happy with our stay here. It is a small, clean, well-known run place. Our room was large, the bed was comfortable, and the staff couldn't have been more welcoming. Breakfast was also quite good... Maybe the best waffles I've ever had. The location is also a plus, right in Napa, and close to everywhere.

    5
    « Best deal in Napa! »

    My wife and I stayed here on our first visit to the Napa and Sonoma Valleys. We based our selection on the reviews we read here on Tripadvisor, and they were totally on track! The hotel feels more like a bed and breakfast. I wish more hotels were like this. Our hosts were incredibly friendly and helpful, pointing out wineries and had maps. It was like a trip to the visitor centre. Our room was large and we loved the 3 piece bath with a separate room with sink. That room even had the luggage racks laid out for our suitcases. A/C was cold, bed was comfy and the wifi was rock solid. Breakfast was served in the main room each morning and there was a fabulous layout - much better than I've experienced in say a Holiday Inn Express. They even offer to make you a waffle - with your choice of a sweet potato or regular mix. Can't say enough about it - the spa (hot tub) was lovely. There is a patio where you can enjoy a glass of wine at the end of the day and inside, a gas fireplace. Way to go, guys!

    5
    « Beautiful clean hotel with outstanding staff »

    Loved this hotel and the staff. Comfortable, clean rooms and the staff was attentive to our needs and comfort. Great breakfast!! Very close to restaurants and shopping in Napa. Would highly recommend this hotel.

    4
    « The right place for us »

    We thoroughly enjoyed staying in such a clean and well-presented Hotel perfectly located for rad access up and down the valley and for us to walk downtown every evening. Special breakfast - home-made treats then and at tea-time - coffee always the freshest in the house! Not set up as a bar/restaurant but that was our choice - we were delighted to find great room facilities and a cute little outdoor Jacuzzi.

    5
    « Charming Hotel »

    Good location, away from the hassle and bustle but within a short drive of the city center for restaurants and wine tasting etc. Warm welcome upon arrival. This is a small hotel which is good. As another writer put it, "it's like a B&B". Most wonderful breakfast, everything from granola to waffles and eggs. No pool but that means no children. Whilst I have kids I hate screaming so this is a wonderful place to relax. There is a hot tub though which is most welcome. Extremely clean hotel. Thoroughly recommended.

    5
    « An Adorable Hotel »

    Upon driving up to this hotel, the first impression was of a cute B&B. The staff was very welcoming when we went in; the reception area is comfortable; the rooms are nicely arranged. Everything was inviting. The location was not far from downtown Napa, & it is walkable. It is also quite close to the wineries. The morning "continental" breakfast is anything but continental. I've had less food choices at a "full breakfast" hotel. Everything is fresh. Even the cereals were delicious. The banana bread was to die for. You could get a waffle cooked as well as eggs and bacon, or you could get a waffle cooked with an egg and bacon in the center of the waffle. Josefina and Bertha do an excellent job on all the food and are very attentive. We weren't around for the afternoon tea, but the evening cookies are very, very good. I would stay here again in an instant, and I intend to do so.

  • 5
    « Fantastic stay at Elm House »

    We had a fantastic few days at Elm House as part of our honeymoon trip. The staff and service were second to none, grounds and rooms were immaculate. There were little touches such as fresh baked cookies and milk at 6:00pm daily which just added to the personal feel of the inn. We won't look past this hotel when we return to Napa in the future!

    5
    « Home away from home »

    Although the reviews for this hotel were already good, I was surprised at how accurate they were! The inn was adorable, with a great breakfast and friendly staff who made you feel welcomed and at home. It was in a good location to visit the wineries. I would definitely stay there again if I find myself in Napa!!

    5
    « Third time in Napa - Third time staying at here! »

    This was my third time visiting Napa, and I loved the Elm House Inn so much, I couldn't possibly stay anywhere else. It's a perfect blend of hotel and B&B. Clean, comfortable, great service, affordable, good location, and excellent breakfast! Stop looking and stay here! You can walk to downtown Napa but (around 1 mile), but it's also easy to Uber if you don't want to walk or drive.

    5
    « Napa-Vegas Trip »

    Great experience as usual. We booked 3 rooms as we have done in the past while visiting Napa. The staff was very hospitable. They remembered us from previous visits. The place is cozy and makes you feel like you are at home. Breakfast was served early and everything was fresh. The food presentation and the set-up was very appealing. We will continue to stay at this location in our future visits to Napa.

    4
    « Great Stay »

    My husband and I stayed at the Elm house for few nights during a two week California trip. We really enjoyed our stay at the Elm house. The hotel was very clean and comfortable. The grounds are very pretty and everything felt very peaceful. The breakfast in the morning was fantastic. We would recommend this hotel if visiting wine country.

    5
    « Great place! »

    Stayed here for while exploring wine country. Great hospitality and service! Amazing breakfast! Convenient highway access and not far from downtown Napa. I would love to come back and stay here again! With an early departure to make it to SFO on time, they packed us a breakfast to go. Above and beyond service!

    5
    « Excellent Place to Stay »

    Very good hotel. More like a bed and breakfast. The staff is very helpful and rooms very clean. Highly recommend. Breakfast is out of this world good. We almost did not go here as we were concerned that it is a Best Western. Owner is on site to make sure all is well.

    5
    « Not Your Usual Hotel Room »

    Room had more of the feel of the guest sweet in private home. It was super clean and comfortable. Great attention to detail. Wonderful choice of breakfast items, and we were also offered homemade waffles. Tables were beautifully set up inside as well as the cute outdoor space. Only about 1 mile to downtown Napa.

    5
    « Excellent place to stay in Napa! »

    If you are staying in Napa, this is the place to stay. Pros: The staff is so friendly and accommodating! The breakfast is probably considered super continental but is great. There are home baked "muffins" (which are small loaves) every morning. There are regular and sweet potato waffles, cereal, hard boiled eggs, fruit, yogurt, toast, english muffins, and awesome oatmeal with anything you can imagine to put in it. Also, at 6:00pm every day there are amazing home baked cookies available. There is also fruit flavored water available in the lobby almost all of the time. The rooms and overall hotel is so clean and comfortable. There is a small hot tub (although we wished there were lounge chairs). The outdoor seating around the grounds are great as well. The rooms have robes, wine glasses, coffee and a small fridge. Really anything you need. There really are no negatives about the place (other than the barking dog that lives next door but what can you do). It's also very conveniently located to everything. Overall, it's a great destination!

    4
    « Fantastic, delicious breakfast was highlight of this hotel »

    Our room was nicely appointed, clean and comfortable, but furnishings were a bit tired. Breakfast was included and was the big selling point of the hotel. Best I have ever had at a chain hotel! In that sense this was more like a bed and breakfast. Location was on the edge of a residential neighborhood which we walked through to get to area of Napa that had lots of restaurants and activity. It was about a 20 minute walk.

  • 5
    « Another great visit »

    We try to visit our daughter in SF at least once a year and spend a couple of days tasting wine in Napa. Best Western Elm is always the best place to stay for quality, value, very good continental breakfast and home baked chocolate chip cookies in the evening. Tom, the manager/owner, is always incredibly helpful. We look forward to our next stay.

    5
    « Amazingly quaint hotel in a good location »

    Let's get out of the way what the Best Western Elm House is NOT. It is not posh or opulent. It is not a fancy resort. It does not have a swimming pool, a gym or a golf course. If you're looking for any of that, stop reading and look at one of the larger hotels or resorts, but expect to pay 2x to 3x the price of the Best Western. Now let's talk about what the Best Western Elm House IS. It's quaint, romantic and homey. It's unlike any Best Western we've every stayed at. It's more of a cute bed and breakfast than a hotel. The rooms are nice, spacious and clean with decor more suited for a B&B. There are double sinks in the bathroom, which is nice. The shower has good pressure and the curved shower curtain rod that gives you a lot more space to move. The bed and pillows are comfortable. The windows have plantation shutters instead of drapes, adding to the B&B feel. And the wifi is free and relatively fast. The staff was the nicest staff of pretty much any hotel we've ever stayed at. They were extremely pleasant and helpful, and they made homemade breakfast every morning. We did not go out for breakfast because theirs was so good. They had homemade breakfast cakes (different every morning, but we had poppyseed with slivered almonds on top, blueberry as well as chocolate chip banana), awesome waffles, homemade granola, fresh fruit, oatmeal, cereal, coffee, tea, milk and orange juice. The small garden out back is very quaint and romantic. We sat out there drinking our coffee in the morning. The location is great. It's a mile from downtown Napa and one street off the 29, so it's super easy to head North to wineries or South to Oakland or San Francisco. There is also a gym 2 blocks away (Custom Health and Fitness) where you can get guest passes for $10 per day. It wasn't the fanciest gym, but it had all of the free weights, machines and cardio equipment one would need to work off all the wine you're likely to consume. If you do go, take you're own towel and water bottle or cup (they have a water dispenser but no cups). We did not want to leave and we will definitely be going back.

    5
    « Incredible Place to Stay!!!! »

    This hotel is completely unique, and we were in awe of the entire experience!!! From the great location, to the wonderful staff, and incredible food.....this is one of the best places we have ever stayed!!!! (And we travel frequently!) We were truly amazed by our experience at Elm House Inn!!

    5
    « Wonderful choice in Napa »

    We traveled in Feb 2016 with 3 other couples, this hotel was awesome option. The breakfast each morning was gourmet style with excellent options. We were on the 2nd floor, with 4 rooms, all the rooms were nice. This is a old house converted to a small Best Western Inn feels much more like a bed and breakfast. Very friendly staff and great prices

    4
    « Affordable, value-find in Napa »

    We stayed three nights here for our 30th wedding anniversary. I spent time researching properties and decided I didn't want to spend our entire budget on lodging. Am glad we stayed here, and here's why... This property is quaint and tries hard. The people who run it care, and that's reflected in their presence each morning during breakfast, refilling coffee mugs and asking if you'd like some of their homemade granola (yes, please, along with another sweet potato waffle!). Having breakfast out on the small patio each morning with the newspaper was a treat. Our room was on the third floor, had 2 sinks (a plus when getting ready in the morning), a king bed and a flatscreen TV. Best thing about our room was the bed. We slept well on a great mattress and nice cotton linens. The a/c worked fine and added a nice layer of white noise for perfect sleeping conditions. The only reason I'm giving this property a 4 instead a 5 is the decor. Things look a bit faded and dated. And we had two mechanical issues while we were there: the mini-refrigerator door not shutting (quickly replaced or repaired) and one of the sinks not draining properly. Not big deals. Remember in the end the ratings are for a well-run facility. It's a 3-star hotel getting rave reviews for being attentive and a value-play in expensive Napa Valley.

    3
    « Birthday in Napa »

    The hotel is like a bed and breakfast ... Like many of the reviews have stated. It was one of the reason i selected it... I was disappointed that I was not treat special for my birthday ... Since it was a big one. The breakfast is county and better than most best western .. They make you waffles and have regular and sweet potato ... Beware the sweet potato have bacon in them... Which they did not tell us ... So if you want to try them with out asks or no bacon... The second day I did and much better. If you are in the main blg. There is the street noise ... I think if they would invest in better double pane Windows ,the noise would not be so bad. My partner was up most of the night The place is clean and again above a standard best western .

    5
    « Everything I expected and more - Cosy, friendly, well located »

    I was attending an accounting conference at another hotel about 2 blocks up the street but did not want to stay in the large, more expensive hotel. This one was like a cosy B&B but bore the Best Western name. Room 206 was roomy, double vanity, clean and well appointed. No extra charge for internet or excellent breakfast. About 20 minute walk to the center of town if you are a walker. I would stay here again in a heartbeat. Excellent location right off CA 29 and about 1 mile from the center of town.

    5
    « Unexpectedly Great! »

    Was skeptical staying in a Best Western, but it really is like a privately managed boutique inn. Loved the breakfast, loved the service, loved the snacks throughout the day! Good location, also near the napa outlets (which are awesome), comfy bed, great room, overall a fantastic stay.

    5
    « Hospitality at it's best »

    What a wonderful place to stay. Beautifully decorated rooms, convient walking distance to downtown, outstanding knowlegeable and friendly staff and exceptional breakfast. This "hotel" felt like a bed and breakfast with its intimate atmosphere and service. My husband and I stayed two days and would definitely come back again.

    5
    « Great place to stay in a beautiful area »

    We had another lovely stay at Elm House Inn. The staff are extremely friendly and helpful, the rooms are very large, clean, bright and comfortable. Breakfast is excellent, I just wish the sweet potato waffles had no calories. If we return to Napa, we would stay at the Elm House Inn very happily

  • 5
    « Sweet little find »

    Not sure what to expect, but based on previous reviews, felt it would be a good choice. We were pleasantly surprised to be able to stay in Napa for only $134/nt on our way home from an Oregon trip. The room was very spacious and clean with a comfortable King bed. Breakfast was a step up from other BW Hotels we stayed in, with better food and service than typical BW's. They made me poached eggs and I heard they were also making sweet potato waffles, in addition to regular waffles. They had homemade poppy seed loaves and blueberry loaves, hot oatmeal, plenty of other typical continental breakfast options, including fresh fruit. I'd stay again. The staff was all very conscientious.

    5
    « Wonderful hotel »

    The Elm house was a great hotel for our 4 day stay. The room was super spacious and nice and clean. It was very quiet and peaceful. The staff was wonderful, especially the breakfast team. And the breakfast was fantastic, the fresh fruit was very welcome considering all the heavy eating we did elsewhere. I would recommend this hotel to anyone visiting Napa.

    5
    « Cozy and Friendly Place to Stay »

    My husband and I very much enjoyed our stay at this cozy hotel. All of the staff was very friendly and went out of their way to make sure we were enjoying our stay. The breakfast was perfect and the coffee was good. Our king bed and extremely comfortable and we enjoyed the fireplace in our room. The location was great for driving anywhere in Napa and it was a nice mile walk to downtown--perfect for walking off dinner!

    5
    « Hidden gem! »

    You would never guess that this Best Western is one of the homiest, loveliest places to stay in Napa. We've stayed at boutique hotels, large chains, even private residences in Napa. This is our new favorite and we WILL be back. AMAZING breakfast, courteous staff, it feels like a bed and breakfast. It is not the newest hotel, but, it is very comfy and welcoming.

    5
    « Beautiful, quaint, clean »

    Our stay at the Elm House Inn was brief but wonderful - the hotel was beautifully maintained, all staff were friendly and helpful, and the grounds had a lovely little garden and outdoor patio. I would recommend this hotel to anyone traveling with friends or family. Likely not suitable for younger children as it's a quiet area., but there were older children present during our stay.

    5
    « Excellent and Enjoyable Stay »

    Surprisingly nice and quaint place to stay. Owner and staff go out of their way to make sure you have an enjoyable experience. Rooms are quiet and extremely good and varied breakfast offering. Staff will even make fresh eggs and has gluten free bread available.

    5
    « Cozy and extremely well managed »

    This is a hotel built to look like a home . the gardens are not unlike those in small inns in the Cotswolds in the UK... exceptional and welcoming. All rooms open into a common inside court where breakfast is served . The lady in charge made a determined effort to make certain every detail was attended to. Highly recommend.

    5
    « Above and beyond »

    The staff at the Best Western PLUS Elm House Inn in Napa go above and beyond to meet the needs of guests and to make them feel welcome. The sweet potato pancakes were delicious. The other breakfast items were also of great quality, including a freshly baked cinnamon orange loaf. Staff was also helpful with questions about local restaurants. The hotel is kept up nicely, gardens pretty. Great place to stay!

    5
    « Great Place in Wine Country »

    I would highly recommend this Best Western Plus in Napa Valley. It isn't like a regular BW but more of an upscale boutique type inn with nicely appointed rooms, very clean, and nice grounds. The free breakfast is excellent and more than a regular hotel free breakfast. The staff is very helpful and pleasant. Don't miss this one!

    5
    « Feels like home »

    What a cozy place to stay. Absolutely well furnished and decorated, fireside lobby, spacious and comfortable room, even with USB power adaptor left and right from the bed and at the table, so convenient! The highlight: the fabolous and kind host at morning!

  • 5
    « Delightful in Every Way »

    My husband and I spent two nights. It was recommended by the owner of Hidden Jeep Wine Tours. Our room was spacious, clean and had several special touches (a clean remote in a little bag, q-tips and Cotten balls) that were appreciated. The breakfast was amazing. They had homemade out meal with about 15 different toppings, fresh fruit, yogurt, several different kinds of toast and made-to-order Belgium and sweet potato waffles. At 6 pm they put out homemade chocolate chip cookies and milk. The eating area has a fire place that was lit every morning or you could sit outside on the patio. The grounds were clean and had well tended roses. The hot tub was nice to use at night and was complete with a handicap chair lift. We were on the second floor right next to the elevator. We never heard it. The rooms were well insulated and we never heard any outside noise. There are some rooms on the first floor right off the eating area. The hosts took great pains to speak quietly and not bang dishes, but I was happy to be on he second floor. There was also a little building in the back of the property with rooms. We had a very pleasant stay and will definitely use this Inn again.

    5
    « Another Wonderful Stay »

    This is our second visit to the Elm House Inn in Napa. After having such a wonderful stay last year, we decided to return. We had another great stay. Our room was roomy and very quite. The breakfasts were fabulous! We enjoyed Sweet Potato Waffles and Poached Eggs, along with fresh fruit, oatmeal, Elm House Granola, juice and various breads, plus much more. The weather was excellent the whole time we were there. This year, we were there for an entire week, and maybe next year it will even be longer! And the Hot Tube, really helped remove the stress and strain of daily life!

    5
    « A terrific surprise! »

    This is NOT your average Best Western. Our travel agent recommended it and, as is typical for us, we were thrilled. Our room was in an adjacent building, not the main house; it was spacious with a huge bath. And the small courtyard that connected it to the breakfast room and main house was beautiful. Breakfasts were fabulous ... and the afternoon cookies were great.

    5
    « #1 for a reason! »

    We probably would not have chosen a "Best Western" if it weren't for it being #1 on TripAdvisor. I had some doubts especially when we first checked in but I ended up being pleasantly surprised and would stay here again in a heartbeat. I have never stayed at a bed and breakfast but I imagine the Elm House being a mix between b&b and hotel. All rooms open up to the "living" area and in the morning they have a delicious "homemade" continental breakfast including the best banana bread I have ever eaten in my life. The location was great as we were able to walk to and from dinner (probably a 15 min walk to quite a few restaurants). In the evening the smell of freshly baked chocolate chip cookies is sure to put a smile on your face (especially after a day of wine tasting). Would highly recommend the Elm House Inn.

    5
    « What a surprise »

    From the moment we checked in until check out this Inn, which I presumed was a motel style accommodation due to it being a Best Western was a pleasant surprise. This property is like a B&B where there is a very welcoming lounge area downstairs with an open fire and tables for breakfast, reading and an evening drink. The innkeeper Tom and his guest services ladies Bertha, Christina and Lucy were very helpful people who all loved their job and were customer focused 100% of the time and very cheery and friendly. Our room on the first floor was next to the lift at the rear of the building and overlooked the larger car park was very quiet, large and as the property has just had new beds was a slice of heaven in Napa. The room had 2 vanity units, one where the shower/toilet was and another in an alcove adjacent was a bonus as there was an area to clean your teeth and get ready in a bright area away from shower/toilet. There was a couple of comfy seats and a table to wind down and partake of the local wines and also dedicated USB ports for us to charge our devices in this mobile world with super fast free Wi-Fi. There was a fridge and also an ice machine outside as well as a small freezer on the stair landing which had small zip lock bags of ice to cool our drinks, a nice touch. And now to the breakfast which was included.... cereal, fresh fruit and waffles as well as all of the included extras that we have never seen before at a hotel breakfast before. The staff were extremely helpful with dining recommendations and when we asked them we always had a local limo company pick us up for the approx. $5.00 fare into the main restaurant area. In the afternoon there were cookies on offer which were freshly baked and they were the tastiest I have ever had. Hoping to return next year from Australia.

    5
    « Great place to stay ! »

    Very cute and homey! Close to Napa wineries. Great breakfast included. Waffles made to order! Sweet Potato waffles ! Very clean , quiet place! Close to great restaurants! We ate at the Napa Bistro. Would definitely recommend this to my friends!!

    5
    « WAFFLES!!! »

    We stayed just one night..a quick wine country get away. What a gem-comfy bed, air conditioned, pretty landscaping, FRIENDLY staff. Close to the freeway and all of Downtown Napa. Next time we'll bring our swim suits and take a soak in the hot tub. Breakfast is delicious-so many great choices, in a well lit room, or a darling patio. The waffles were cooked perfectly-regular or sweet potato. We chatted with Berta-thank you for making us feel so welcome!! Really looking forward to our next stay??

    5
    « Almost a B&B »

    This is a VERY small hotel, I think only about 20 rooms. The service is friendly and personal. The rooms are very nice, even a fireplace (it would have been nice if it hadn't been 90 degrees). The highlight was breakfast. After traveling around northern California and eating some rather mediocre free breakfasts, this was a great change. They had almond poppy seed muffins (actually small loaves) that were fabulous. They also made waffles, regular and sweet potato. Notice I said they made. As you go through the line they ask if you want one and then bring it to you. Also, no paper or plastic, you get china, glasses and real silverware. It is worth it for the food alone!

    5
    « Wonderful stay in Napa! »

    My daughter and I had a wonderful 2 night stay. The room was large, very comfortable and clean. The breakfast was very nice and the sweet potato waffles are the bomb!!! I highly recommend for those who want a nice b and b feel! We will be back!!!!

    5
    « Absolutely perfect! »

    I'm not easy to please, but the Elm House Inn was absolutely perfect! As if the warm delicious cookies that greeted us would not be enough, Lucy made certain we were completely taken care of. She booked our hot air balloon ride, and we had the time of our life. Lucy, we can't thank you enough!

  • 5
    « We Keep on Coming Back »

    My wife and I love this place. We have stayed there for our wedding anniversary and my birthday. Soon we will be going back for her birthday. What a combination... Napa Country wineries, restaurants and Elm House. This wonderful, small boutique accommodation makes you feel at home. The staff are friendly and so hospitable. The breakfast is fantastic and breakfast facilities are cozy and charming. To paraphrase General Douglas MacArthur "we will be back."

    5
    « Great find in Napa »

    Very happy with the Elm House Inn. Don't be scared off by the best western brand. Enjoyed a comfortable room and awesome breakfast. Home made granola and breads to wake up too after a long day of wine tasting work perfectly.

    5
    « Great hotel - basically a B&B »

    Wonderful location, service, and rooms. It's about a 15 min walk from downtown Napa, but close to major highways and roads. It's run by a husband and wife who are very personable, so it's practically a B&B with the Best Western name. Very clean and comfortable. Highly recommend, and would stay there again. Also, their homeade granola is incredible.

    5
    « Elm House Inn Napa California »

    Home like atmosphere. Large very clean room, comfortable king size bed. Plenty of parking, friendly owners that have all the means to accommodate you. In our case we had purchased wines from our tour and they made arrangements to have someone pick them up at the Inn packed them and shipped them to our home. Did I tell you that each morning you woke up to a GREAT breakfast that is included with your room fee. We had to leave very early the morning of our departure so a to go breakfast was packed for use at their insistence. We were over the top Happy with our stay and plan to revisit. This is our view. One other thing that I think is important. If you need an elevator request a room in the main house.

    5
    « Great Place to Stay »

    The owner Tom and all of his staff went above and beyond to make sure our stay was the best, And it was. They were great from the time we checked in to the time we left. The Breakfast was also great with all the attention to the little details that made it outstanding, with the choice of waffles to poached eggs to the orange infused water later in the day, with the top off of fresh cookies and milk or coffee at the end of the day. The rooms were very well stocked with fresh towels and the fridge came in handy for any thing we needed cold. I recommend this hotel to all who go to Napa or even Sonoma( which is only a 15 min drive) to stay at.

    5
    « B & B incognito »

    Our second time around at this B and B masquerading as a Inn . Unbelievable breakfasts with everything you would want. Made to order waffles and eggs. Cookies and milk at 6 PM. Hot tub. Always cordial hosts. Spacious rooms and great location. If I am staying in Napa , I will stay here again.

    5
    « Like staying with old friends »

    I wanted to find an affordable location that was central to downtown Napa but close enough to Rutherford where many of the wineries I enjoy are located. When I saw that Best Western Elm House I was concerned that it would be too 'budget' like but found it an incredible value with home like charm and boutique style service. As all the reviews mention, Tom and Connie the innkeepers do an incredible job to make the Inn feel warm, inviting and like staying with old friends. They bake fresh cookies and offer a breakfast with waffles, fresh fruit and oatmeal with many treats alongside that has been better than any continental breakfast I've ever experienced. We stayed in a room at the upper level which involves climbing stairs (so might not be ideal for some) however they do have rooms on ground level. Likes: Great value, friendly, clean and free parking and breakfast Notes: It's a 15min drive to Yountville where there are many wineries and restaurants that we prefer. While it's not great to have to drive if you're having a late dinner, it is close off the highway and fairly direct.

    5
    « Great stay »

    This hotel feels more of a bed and breakfast. Attention to the fine details make this place stand out. Breakfast and cookies made daily. Rooms feel like a modern hotel but everything else is bed and breakfast. Beautiful landscaping and a short 4 minute drive to downtown or a 15 minute walk. Highly recommend this place for comfort and service as well as location to downtown restaurants while in Napa.

    5
    « Relaxing »

    We stayed here for a couple days on our trip to Napa. The hotel felt more like a bed and breakfast. Every morning they have scrumptious breakfast and at night they serve homemade chocolate chip cookies to die for. I bet you can't just have one. People that worked there were very pleasant and were attentive to what you need. The service was excellent. The hotel is in a perfect location and for the price you pay, very reasonable for the area. I would definitely stay here again.

    5
    « Elm House »

    Great hotel! No complaints. Wonderful customer service. Breakfast on the patio was excellent. Shops and restaurants were only a short uber ride away. Walking was also a good option. The wineries in Napa are incredible!

  • 5
    « Amazing Stay- Clean and Friendly staff »

    This hotel is just great. Tom and Connie own the Inn and really put a lot of hard work and dedication to make this place feel like home. It's clean, the grounds are beautiful and the breakfast that is served in the morning there is OUT OF THIS WORLD! The beds are super comfortable and the showers are decent with good amount of water pressure. It's about 20-30 min away from the start of the wineries on Hwy 29 but a great quiet spot off the freeway and hustle of the central part of wine country. I cannot wait to come stay here again!

    5
    « Meet up »

    I met old friends, rediscovered very good, although expensive wines in a B B setting. Very comfortable, clean, with a great breakfast. We visited off brand wineries, and some old friends like Chateau Montalena the winery where the movie Bottle Shock showed how Napa shared honors with France and changed the landscape of Napa forever. We took the Wine Train at night and had a lovely meal. Throughout the staff at Bw was very helpful.. I will tell you craft wines at Napa are up pricing too high for normal wine drinkers. $60 to $100 plus is getting in the nuts category.

    5
    « 3x a Charm! »

    This is the 3rd time we've stayed at the Best Western Plus Elm House Inn and my 2nd review. We stayed in the adjoining building this time and loved it equally! Rooms are clean and roomy and a bit larger than the Inn building. Only wish there was access to the rooms behind us (we had 4 couples staying - 2 on one side - 2 on the other). Bertha, Tom and staff are always kind, helpful and accommodating. The cookies in the afternoons are delightful and the reception area smells like grandma's house. Breakfast is always fresh and ample. If you're looking for a comfy, homey place more like a B&B, this is where you should stay! See you next year Elm House!

    4
    « Still one of the best »

    We use this hotel as our base when we visit Napa. Generally very quiet and very good breakfast easy access to29. Clean quiet where you aren't part Of a 300 room establish. The staff is very helpful. Ample parking. The only negative for a hotel in this price range is that there is no microwave in the room or the common area.

    5
    « pleasant and good location »

    It tends to be more of a Best Western, and not a B and B. The room was pleasant, and the rates were very resonable for the area. What give the hotel 5 stars is the staff. They were exceptional and extremely kind. The customer service is outstanding. I would stay here again, and would recommend to others.

    5
    « Beautiful Place »

    The service was excellent, breakfast was very good and accommodating to my daughter's gluten free diet. Very clean, amazing bed sheets, close to downtown tourist destinations and restaurants, and also to a lot of wineries. My family and I would definitely stay here again.

    5
    « A wonderful stay in Napa »

    I have to say this Best Western was very impressive and much like a B&B. Our room was clean and roomy. There was a wonderful breakfast bar in the morning with homemade muffins, cereal, hard boiled eggs, fresh fruit, oatmeal, yogurt, various breads, and freshly made waffles. In the early evening there are warm chocolate chip cookies and milk. They provide wine glasses in the room and will loan you a corkscrew. I believe the owner, a gentleman at the front desk, is very helpful with winery recommendations and directions. Restaurants are short walk from the inn through a nice neighborhood. The staff is very friendly and helpful. We would definitely stay there again. It is not cheap but seriously nothing is cheap in Napa. That being said with breakfast included that helps to offset the cost.

    5
    « Very comforatable in every respect »

    We stayed for four nights to explore Napa and the surrounding areas. Very comfortable beds and pillows, very clean hotel, but more like a bed and breakfast. Good free breakfast and good coffee. The staff is very pleasant and accommodating. The distance to downtown is more like 4 to 5 tenths of a mile or three long blocks. Napa, like San Francisco is expensive, food and wines both.

    5
    « Very Nice »

    Room was large and comfortable. Staff were amazing. The location was a little out of the way, but downtown is about a 15-30 minute walk. Highly recommend if you are staying in Napa. Would stay here again without any hesitancy.

    4
    « Clean, Spacious & Charming »

    A very pleasant stay at the Elm House Inn, very generous sized room, which was comfortable & clean. We thoroughly enjoyed our stay. The staff were friendly & it was obvious they want their guests to enjoy their stay. It's the little touches that count, including the 6pm cookies, straight out of the oven. Yum. The attention to detail in the tastefully decorative & practical side of the Inn really shine through, giving a warm homely feel. Breakfast provides a wide enough selection to suit everyone's tastes. Easy parking at the door a bonus. Overall a great stay & we would definitely recommend.

  • 4
    « Very pleasant overnight »

    Napa is a pretty and pleasant town.This hotel fits into the same category.Generous room size ,great attention paid attention to detail and excellent breakfast. About 20 minutes walk from downtown main street.Free parking for hotel guests.

    5
    « A Charming hotel »

    Charming B&B packaged as a hotel. If you like great service and feeling like you're staying with relatives that adore you the Elm House Inn fills the bill. Make sure to take advantage of the world's best chocolate chip cookies at 18:00 sharp. We loved our stay!!! Would have rated it a 6 but they lose a point for few GF breakfast offerings. They still get a 5 because I love gluten and thoroughly enjoyed breakfast! We hope to be lucky enough to return.

    4
    « Delightful place to stay »

    Lovely establishment, much like a bed and breakfast. Very nice rooms which are sparkling clean. Breakfast is a treat, with both self-serve offerings and prepare to order options. Food is VERY good. Staff members are very friendly and helpful. I'm probably being a little picky with the four star rating. The ONLY distraction was the street noise at night. We found that the noise could be avoided by requesting one of the rooms in the rear block. You will definitely enjoy a stay with these fine people.

    5
    « Napa lodging »

    We loved our stay at this Best Western. Most like a B&B. 17 rooms in main house 5 in house in backyard. Huge room, nicely decorated and very clean. Wonderful breakfast of muffins, fruit, cereal and Fresh Belgian waffles in quaint dining area of lobby or you could eat at heated patio nearby. Staff made you feel like family. Fresh roses all around nice garden like area surrounding hot tub. Wish I could find more places like this!!

    5
    « The perfect place to stay »

    We have just returned from 5 days at the Elm House Inn. We could not have picked a more perfect place to call home base while we toured the Napa Valley. We traveled with 3 other couples and all agreed that this property checked off all the boxes. The rooms were comfortable and well decorated. The inn itself has a bed and breakfast feel as other reviewers have mentioned. Breakfast was delicious every day and Bertha was especially gracious each morning. Lucy, behind the desk was also quite helpful in giving us direction. We will all recommend the Elm House Inn to anyone looking for comfort, great location and warm hospitality at a reasonable price.

    5
    « Outstanding Hotel in Napa »

    We were extremely pleased with the comfort and service at this hotel--it has the atmosphere of a B & B, and is located in a residential area convenient to Route 29 to the wine country. Our room was very quiet even thought it was on the first floor next to the common area, the staff was friendly and helpful, and the breakfasts were very complete. The evening chocolate chip cookies were outstanding, and we especially appreciated their providing Peerless Coffee both for our room coffee maker, for breakfast, and during the day. Will definitely stay here again on our next visit to Napa.

    4
    « Low key and relaxing »

    Great location, very personable staff, clean room, and good food! All in all, a little nugget in Napa for those of you who prefer a more intimate hotel experience. Breakfast was surprisingly generous and the staff adds charming touches such as the beautiful fresh garden roses they place all around the main room.

    4
    « Expensive »

    The room was small but very nicely decorated. Even on the third floor though we can still hear car noises. Breakfast was very good. Waffle was made to order although the only protein was hard boiled eggs. They served freshly baked cookies at 6pm but we're sorry missed it because we had a dinner out. There's nothing to do walkable nearby but the restaurants are just a few minutes away by car. The staff were lovely.

    5
    « Great Base for Touring »

    We stayed here in late March. It was but a short stop from the Highway and this provides easy access to all the nearby vineyards. Incidentally although we did not visit the outlets there is a premium outlets complex on the other side of the highway. We were on the ground floor after being checked in by a very friendly lady on the desk. Any worries for later about noise did not occur as we had a great nights sleep with absolutely no disturbances in a comfortable room that was better equipped than some other rooms we had on our tour. Car parking was on site and there were two parks at either side of the building. It was a short walk into Napa itself about 25 mins through residential streets which appeared very safe. If you walk along 3rd street there are some stores about a 15 minute walk away. At breakfast the next morning we met the owner who was a lovely man who took great pride in both in his premises and the local area. Breakfast was really good and the promotion of waffles was well deserved. a really great base and extremely nice staff and building. So glad I read earlier reviews and decided to book.

    5
    « Do Not look further »

    Our first trip to Napa and my wife and I were blown away by the entire hotel and its staff. I looked at B&B's in the area and settled on this hotel based on reviews and price. We have stayed at many B&B's on the east coast and this experience rivals any that we have been to. Although it is not a B&B it might as well be. The staff friendliness, the homey feel, the ability to sit and visit with fellow international travelers and the wonderful breakfast made this a hidden gem in Napa.

  • 5
    « Superb »

    The staff were very pleasant, helpful, and accommodating. The owner was present the entire time we were there visiting. He often asked us if we needed anything and how our day went.The location was very conveniently located to downtown and easy access to the freeway. We would most definitely spread the word to our friends, family and colleagues. My husband and I would stay here again. :)

    5
    « Great Value in Napa »

    Recently, my wife and I stayed at the Elm House Inn for five nights. Don't let the Best Western name scarce you. This is more like a small inn with only 18 rooms. We had a nice quiet large room on the third floor. It was clean and comfortable. The staff was extremely friendly and helpful. A real treat were the homemade waffles and muffins along with fresh fruit for breakfast that was included with room tariff. Finally, room rates were very reasonable for Napa Valley.

    5
    « Great Ending to a Great Trip »

    Finished out a week of traveling by spending 2 days in Napa at this Inn. Grounds are very well cared for and look great. While not a B&B, personalized attention from helping make our breakfast, having warm cookies and milk available in the late PM and helping us first timers by telling us where to go and what to see in Napa was terrific. Only negative is that two separate unconnected buildings meaning we stepped out into the environment every time we left our room.

    5
    « Lovely stay »

    Long story short: if you want to have the feel home feeling while your stay come to the Elm House Inn. The rooms (Deluxe Double) are big and cosy, the breakfast extremely satisfying, and the staff extremely lovely and proactively helpful. Fresh homemade cookies are offered in the afternoon / evening. Coffee is available for takeaway at any time. Ask for restaurant recommendations if you are unsure where to go. They will help you to find the right spot.

    5
    « Wonderful find. Felt like a bed and breakfast »

    This place was a real find in Napa. Although the prices are not inexpensive, they are reasonable for Napa. The location was very easy to find. The staff was very warm and friendly. Some of the best chocolate chip cookies were baked everyday at six pm. Breakfast was terrific as well with lots of fresh fruit, homemade muffins, and hot foods cooked to order. When we brought cheese, bread, and wine and ate in their living room they brought us plates and utensils and glasses. It really felt like home.

    3
    « Okay,but overpriced. »

    Convienent location, clean,large room. Thermostat did not work,no elevator,with two flights of stairs and two heavy bags. Overpriced at $250+ per night. In retrospect, should have chosen the Andaz downtown,which is more expensive but light years ahead in comfort and appeal. Also right downtown.

    4
    « Lovely hosts, good value, but it's on a noisy street. »

    Management makes this a special place. They go out of their way to provide everything you want, from made to order waffles in the morning, to warm cookies and milk in the evenings. Rooms are spacious, clean, and have all the expected amenities. If you don't want to spend $300-$400 per night, this is a good option in Napa Valley. The only con is its' location on a busy intersection with significant road noise. Traffic does quiet down at 9 or so, until about 6:30 in the morning, so I would still recommend it, for the great service and amenities.

    5
    « Great choice while in Napa »

    I would definitely stay at this hotel again after having a very nice one night stay in March 2016. This is a smaller hotel with more of an inn or large B&B feel. It's a 5 minute drive to downtown Napa, or about a 20 minute walk to most restaurants. Though not an inexpensive hotel, it is one of the more economical choices I found while researching options in and around Napa. The hotel has a lovely common area that includes a fireplace and seating area. It also offers great staff, along with much better-than-average breakfast and snack options. The room was well appointed, clean, and comfortable. The hotel also offers a hot tub in the small but charming courtyard area. The one (and tiny) aspect I didn't like about the room? There was no outlet by the second sink located outside the bathroom....which made it a little more challenging for 2 people to get ready at the same time.

    5
    « Like a bed and breakfast! »

    We visited Napa for an anniversary trip in March and were more than satisfied with the Best Western Elm House Inn! The cozy accommodations and excellent breakfast make you feel like you are staying at a bed and breakfast. Our room was large and nicely appointed. We heard no noises at night and never saw others in the hallways, even though they were fully booked. Every staff member was very helpful and accommodating. We especially appreciated the excellent breakfast in the quaint dining area and near the working fireplace. Breakfast is much more than "continental" as it includes homemade breads, waffles (sweet potato and regular), gourmet oatmeal with many toppings, yogurt parfaits, fruits, eggs, and even gluten free toast and cereal! The gluten free options were especially wonderful for me, as I have celiac disease. I was able to get an ample breakfast before our days of wine tasting. Quite a treat for me! Also, the location was very close to downtown Napa and had easy access to the highway. We would highly recommend this hotel for anyone wanting to see this beautiful area.

    3
    « Nice Hotel but not a quiet location »

    The hotel was like a large B&B with lovely rooms, common area and garden. Our first room was #207 with a large seating area with gas fireplace. However it was right over a noisy road. The manager graciously moved us to 305 the next night overlooking the garden. It was better. The breakfast is great with excellent made to order sweet potato waffles. The common area and garden lends itself to groups sitting around talking loudly for hours, although the hotel enforces a 10 PM quiet time. Most of the guest rooms open to the atrium overlooking the common area. If you are a light sleeper I can't recommend this hotel due to its location at the corner of two busy roads. That is the only reason I gave 3 stars. If you can sleep through anything, stay here!!

  • 5
    « Very nice Inn »

    This Inn reminds me of a bed and breakfast more than a hotel. The room was nice and comfortable and the staff very friendly. It is a short walk into downtown Napa so the location is very good. Breakfast was included and is very good. Would definitely stay again.

    5
    « Just Right »

    Small hotel with wonderful service. We had Room 401, downstairs and thoroughly enjoyed this room. No fireplace or anything, but it was comfy, BIG (with two separate bathroom areas, one for dressing with a vanity, sink, mirror, and the other side with the shower, wet closet, another vanity and sink) and in front of the hot tub area. The first night had problems with the guests above us (sounded like they were playing rugby at 11.30pm) I called the front desk and the problem was immediatly solved. The 2nd afternoon we gathered at the hot tub with some wine and a cheese platter which we shared and met some new friends! The breakfast is perfect with plenty to choose from, you can sit inside or outside on the pretty patio. The hotel is close enough the downtown if you don't want to drive UBER/Taxi isn't very expensive. Would deifinatly return.

    5
    « This is a fabulous choice when visiting Napa! »

    Spent our Anniversary in Napa recently and was looking for something a bit smaller and romantic when I happened across the reviews for Elm House Inn. Very pleasantly surprised by the whole experience. The grounds are beautiful and very well kept, but the real treat is inside. The greeting room (check-in) is so charming and decorated very tastefully in French Country. There is such a welcoming feel when you walk in with the large fireplace and the charm of the Inn (you really feel at home). We booked a King room with a fireplace and it was very spacious and well equipped. We also packed bathing suits and took advantage of the wonderful outdoor jacuzzi under the stars. Breakfast is included and I can't even begin to explain how fabulous it was! Everything from fresh made waffles, blueberry cakes, fresh fruit, oatmeal with loads of toppings, croissants, juices and of course wonderful coffee. I'm sure you will never leave hungry - what a joy to wake up in the morning to those wonderful smells!! The staff (Tom) are wonderful and take complete pride in their establishment. I would highly recommend this Inn to anyone and wouldn't hesitate another visit in the future. Our only regret was an early golf game on our departure day and missing that fabulous breakfast!!

    5
    « Wonderful Inn - Don't Miss Breakfast »

    The reviews are all correct, so glad I read them and booked here. Our group of 10 all got rooms over a 5 night period. We were all thrilled with the entire Inn. Friendly, clean, helpful, well appointed, felt like home, and awesome breakfast. The owners have done a first rate job. Keep in mind the room rate changes on weekend, but I get that, very crowded. Do NOT miss breakfast. In addition to fresh fruit, yummy pastries, oatmeal, there are home-made waffles in regular or sweet potato. For those looking for protein there are hard boiled eggs. Can't say enough positives about the place. We hope to stay there again in the future!

    5
    « Really cant get much better »

    What separates good hotels from great hotels? It's the attention to detail. Elm house fires on all cylinders at all times. Well appointed rooms,a lobby that feels like a home with sofas soft music,fireplace,candles,etc The staff is amazingly polite and friendly. Small intimate outdoor seating area with fountain. And then there's the cookies and breakfast. Best homemade cookies I have ever had every night at 6 with ice cold milk! Say what!last but not least The homemade belgium waffles with fresh fruit. We will be back next time we are in Napa!

    5
    « Waffles, cookies, cleanliness, and friendliness »

    There were so many positives, I think I'll just list them... 1. we were able to check in early, and Tom at the front desk was very cordial. He learned my name and always asked my wife and I how our day was, whether he could help, etc. He made us feel like a house guest, not a customer 2. The room was spacious and clean with modern amenities 3. plenty of literature available in the room to learn about the region 4. the lobby had a huge fireplace, a comfortable couch, tables, a laptop, newspapers, magazines, menus of local eateries, coffee.. 5. breakfast choices included freshly made waffles, fruit, oatmeal with toppings, cold cereals, bagels, muffins, toast, hard-boiled eggs, coffee, juices 6. at 6 there are freshly baked chocolate chip cookies 7. close to the highway but you don't hear it 8. hot tub and small garden in which to relax 9. dish network with hi-def tv's 10. charging stations by the bed If I think of more, I'll add them, but I think you get the picture

    5
    « Waffles, cookies, cleanliness, and friendliness »

    After looking at countless hotels in the Napa Valley, I decided on the Best Western Plus Elm House based upon it's ranking. I now know why it's number 1 ranked in the area. The price is reasonable and you are treated like a house guest instead of a customer. Tom especially stood out. He learned my name the first day and always greeted me coming and going, asking how our day went, if he could help with anything, etc. Breakfast was great, with fresh fruit, pastries, and waffles straight from the kitchen. The rooms were very clean and a step above what you'd expect from a Best Western. At 6 pm nightly they baked chocolate chip cookies and served them with milk. The guests would gather in the lobby at 6 as they were that welcome. There was a nice fireplace and couch, a laptop to use, magazines about the area, newspapers, a hot tub and small garden....I think you too get the picture now of why it's ranked so high.

    4
    « Charming Place in Napa »

    This place is small and quaint and right off the highway. It is a little dated, but the staff and amenities make it easy to over look. The offer free breakfast and cookies and milk at night. Overall we had a pleasant stay at the Elm.

    5
    « An Outstanding Best Western Facility »

    It's the best Best Western we've stayed in in Northern California (where we are from). Staff is welcoming and eager to please, accommodations are attractive and comfortable, and the included breakfast is quite nice. It really has an "inn" atmosphere -- a welcome change from the outrageously overpriced spa-type or just prestige-marketed hotels of the area.

    5
    « Friendly Boutique Hotel »

    We stayed for 2 days in February as a launching place for visiting the local vineyards. Our room was charming, breakfast was excellent and all of the staff was friendly. This is the highest quality Best Western we have ever stayed. I agree with the other reviewers if felt like a classic B&B. I would definitely stay there again.

  • 5
    « Don't wait! Book this award-winning, charming boutique hotel! »

    This is a beautiful place to stay while experiencing Napa Valley. It is right in Napa and a short drive to all of the wineries. The staff is very friendly and accommodating. Our room was a king with a fireplace and very well appointed. The fireplace was such a joy to come home to each evening. The breakfasts were a bonus and the sweet potato waffles were to die for. We were also greeted with cookies each evening. We will definitely stay here again on our next visit to Napa.

    5
    « Our Wine Country Home Away from Home »

    This is a lovely hotel - it feels much more like a bed-and-breakfast inn and I was surprised that it was associated with a hotel chain. The innkeepers were friendly and accommodating. The rooms were very comfortable - not fancy, but nicely appointed, and we had plenty of room. The continental breakfast in the morning was excellent - lots of fresh fruit and pastries, oatmeal, yogurt, hard boiled eggs and cereal. And best of all were the Belgian waffles made to order - the sweet potato waffles were just delicious. In the evening homemade cookies fresh out of the oven were available - but you better not wait too long because they go fast. We always seemed to miss out because we were at dinner, so one night the innkeepers set two aside for us, and they were waiting for us when we returned. The hotel is located on a very busy street. Our room was on the corner, and we heard a lot of traffic nose starting around 6:00 in the morning. Request a room away from the street if you want something a little quieter. The location was good - about a mile from downtown Napa, so there were dining options not too far away. It was just off highway 29, the main road into Napa Valley, which gave us easy access for our days of wine tasting. The Elm House Inn was a great choice for us!

    5
    « Great choice for exploring wine country »

    A small charming hotel that has the feeling of a B &B. Staff is friendly and personable.Relaxing ambiance. An excellent breakfast is provided free of charge. I will stay here again when I return to Napa.

    5
    « Great stay in Napa! »

    The hotel very much has the feel of a B&B. Couples were consistently found around the main fireplace sharing in a bottle of wine and telling stories. Was very quiet and peaceful. Would highly recommend. The owners and staff were terrific and really do a lot to make each guest feel welcome. Tom was even making the rounds at breakfast refilling coffee cups and asking if there was anything anyone needed. They even had gluten-free toast for my wife, which made for a great start to her day. Very convenient to downtown Napa. Could walk there on sunny days.

    5
    « Really really nice Best Wester boutique hotel in Napa »

    Don't let any old outdated stereotypes of the Best Western name fool you - this is a wonderful contemporary small boutique style hotel in Napa. The staff take great pride in keeping the place spiffy and immaculate, and go out of their way to be helpful. Very centrally located. The quality of the food in their free continental breakfast is excellent, and thoroughly enjoyable.

    5
    « Amazing hotel »

    I loved everything about this hotel. We stayed for three nights at the end of February 2016. It feels like a small bed and breakfast. The staff were very friendly, the accomodations were clean and comfortable. The lobby, although small was also comfortable. The grounds are fairly limited but I did enjoy reading on the patio and nesting bench ourside. It is fairly close to the freeway, but I did not find it exceptionally noisy. We stayed on the first floor across from the lobby desk. The morning breakfast was delicious as was the pastry in the afternoon and the cookies and milk in the evening. I miss those cookies, they were fantastic! You are close to downtown Napa and within walking distance to great neighborhoods. I can't recommend the Elm House Inn enough.

    5
    « agree with reviews-well worth the stay »

    All the reviews about the location, the staff, the beds, the breakfast and even the cookies waiting for us after hours are all true. the location was very convenient to many spots. we would definitely come back again. The small B&B feel was very nice. The entire staff was so willing and ready to serve. Highly recommend

    5
    « Napa Holiday »

    I took friends visiting from Australia on holiday to Napa and stayed 3 nights at Best WesternPlus Elm House Inn. I and my friends loved it, very cozy lobby and dining area, breakfast was varied and very good. nice ammenities and great helpful staff. thanks for a very good experience, I will return.

    5
    « A real great hotel »

    Every now and then you find yourself in a hotel where everything feels just right and comfortable. Elm House is one of those, a welcoming well-run smaller hotel easy to find just off the freeway but in a convenient location to walk into town (15 minutes) through a nice residential area. Bedrooms are lovely, the staff so helpful and friendly, and the breakfast delicious to set you up for the day ahead. Highly recommended and good value.

    4
    « Perfect stay first time to Napa »

    Enjoyed the downtown Napa and location of the hotel. But the breakfast was amazing and cookies and milk in the evening. Everyone was so friendly and the King room with fireplace was a great way to enjoy our stay. It was easy to get around. Free wifi bonus. Would recommend.

  • 5
    « Stellar Service »

    This is definitely our Napa hotel! The staff offers superior customer service, the room was well-kept and clean, and the hotel boasts a relaxing, quaint lobby. This Best Western is within walking distance of downtown Napa, where you'll find several dining options. We stayed overnight for business, but will definitely be returning for pleasure!

    5
    « Clean, spacious and great location »

    Our room was very spacious and clean. The Inn is located in the heart of the valley and very close to the wineries. The staff was very friendly and polite. There are a few restaurants only a few blocks away towards the water.

    5
    « Our trip to Napa! »

    When we stayed at the Best Western Plus Elm House Inn, the innkeeper, Tom, greeted us warmly and with a huge smile. Our stay there was so comfortable and pleasant! The rooms were charming and very clean, and the included breakfast was second to none, with every employee there amazingly kind and cheerful. The hot tub out back in the garden was lovely also. It has a B&B atmosphere, and felt like home away from home. The beds were so comfortable, and we could open the windows for fresh air sleeping. It was just perfect and we are so fortunate to have stumbled upon it! I would not hesitate to highly recommend it to anyone!

    5
    « Comfy rooms & Excellent Breakfast »

    The Elm House Inn provides the convenience of a hotel and comforts of a Bed & Breakfast - very comfortable beds and first rate breakfast items. Great staff. The location is a perfect gateway to the Napa wine country.

    5
    « Great place! »

    We loved staying here...what a gem of a hotel! Rooms were spacious, staff was so helpful, and breakfast was superb! street noise was a little loud, but we closed the window and put on the AC. Breakfast was great...so plentiful, and continually refreshed, great choice of eats as well!

    5
    « Best of the Best Western - lovely staff and room »

    We stayed here for 5 nights and really enjoyed the staff and the location. The hotel is more like a B and B with a decent breakfast including made to order waffles, fresh fruit, hot cereal and freshly baked muffins. They also made us poached eggs on request. It was great to have the small fridge in the room. We used the hot tub daily. They have a coin operated washer and dryer open until 9pm daily. It was a short walk into town to the shops and restaurants. There are many historic houses in the area. It was an easy drive to the local wineries, historic towns, San Francisco and the Golden Gate recreation area. We would happily stay here again thanks to our gracious hosts. Make sure you are home by 6pm for the warm, delicious chocolate chip cookies!!!

    5
    « Wonderfull cosy hotel »

    This hotel serves divine homemade chocolate ship cookies at 6 o' clock every evening. That is really all you need to know. :D The rooms are clean, the staff is very friendly and helpfull and the breakfast is great. They make you eggs and bread from your orders so that the breakfast is fresh regardless of what time you get up. The even have really good glutenfree toast.

    5
    « Great Facility Great Staff »

    We have stayed in Napa ad Sonoma approximately 10 times. The Elms is more like a home/B&B. The staff could not make us feel more welcome. They guided us to some great wine tastings and helped us arrange a couple of picnics at some wineries. Can't wait for our next visit.

    5
    « Only been here one night, but had to stop and write this review! »

    This place is truly amazing! They go above and beyond to exceed your expectations. The property is privately owned and operated, and boy does it show! Everyone takes pride in their work. They include so many wonderful details. The place is small and quaint, but they have a nice lobby with a fireplace and comfortable seating. There is coffee, tea, and water available all day. They put out homemade chocolate cookies at 6pm along with milk...very good! The grounds are beautiful with an array of interesting plants. The hot tub is nice and hot with good jets. The rooms are really good size and very clean! In the rooms you have a mini fridge, a nice tv, and the bed was very comfortable. My honey had to wake me up this morning, I was enjoying my slumber so much! There is a complimentary continental breakfast which is the best I have ever had at a hotel...great coffee, tea, juice, milk, a homemade pastry each morning which was fantastic! Waffles which taste good, not like the typical cheap version at free breakfasts. Oatmeal with so many wonderful toppings. Toast, hard boiled eggs. It was all extremely good! We were planning on grabbing some coffee and going out but we stayed. They also have an outdoor eating area with a fountain and heater. Very enjoyable! Then we go back to the room to bathe and there are bath salts to put in our deep and jetted tub! There is also a huge separate shower. Let me wrap this up by saying that I am very particular, especially when it comes to food. Also, I love great customer service, which is so rare these days, so when I find it I am very excited and pleased! This place is a real gem! Btw, you can walk to downtown Napa if you like to walk. It's about a mile or so.

    2
    « Best hotel and best staff »

    Very nice hotel but the staff makes this place outstanding. Tom is the best manager we ever met ! Breakfast was very good and the Sweet potatoes waffle was delicious. It was our second time at this hotel and we will be back as soon as possible

  • 5
    « Returned to this Best Western at it's Best! »

    I have previously given a review of this hotel and enjoyed it so much that I returned with 2 friends! They were happy with the comfort of the rooms and hotel atmosphere also! Breakfast was delicious with waffles, muffins, mixed fresh fruit, bagels, yogurt, oatmeal, juices, tea and coffee!

    5
    « Excellent Accommodations »

    We recently stayed at the inn for 3 nights. Booked on line based on the reviews of others and we were not disappointed. The rooms were clean and comfortable. The morning breakfast was outstanding with all employees helpful and polite. We received excellent suggestions from the staff on restaurants, wine tours and also shipping companies. We will definitely stay here again when in the area.

    5
    « Amazing service! »

    The staff are so friendly and attentive, you instantly feel like you are in a very special place! The location is very good - you're about a 10 minute walk from all the restaurants. The breakfast in the morning is amazing - with Belgian waffles made to order and a variety of delicious foods that there is really something for everyone. This place will definitely be my go-to-place to stay in Napa!

    5
    « Great place to stay while in napa »

    The location is great! Easily assessable to the Napa valley highway or downtown Napa. Downtown has some more wine tasting rooms that stay open late when the other wineries close around 5. Breakfast was great! The staff is super friendly and the facility is clean! Had the best night sleep here! There's even a hot tub to relax in at night.

    5
    « Great comforts and treats! »

    Outstanding hospitality with fully fitted out accommodations, delicious breakfasts with special sweet potato waffles and warm syrup, a fire with a sofa to enjoy it and many other amenities. Excellent value. Right downtown, and on a busy corner with traffic, but inside very cozy. Try for a second floor room.

    5
    « People Make the Difference »

    Very nice hotel but the people really make this place outstanding. I cannot say enough nice things about the staff. Breakfast was very good and the location and parking cannot be beat. Sorry Trip Advisor, I do not want to be verbose, this is the end of my review but I will keep typing words so you will accept it

    5
    « Elm House Inn »

    Great place to stay while in Napa! Tom Kearns, the innkeeper of The Elm, is so nice and hospitable. He remembers everyone's name and makes you feel so welcomed! I feel like I'm coming home every time I visit!

    5
    « One of the best »

    One of the best hotels I have stayed. Owners and staff went above the call to insure our satisfaction in every manner! All we had to do was asked and the staff did everything they could do to make it happen! Breakfast was outstanding.

    5
    « Excellent hotel and location »

    Fantastic location and very nice hotel. Felt more like a bed and breakfast. Close to the wineries and downtown Napa restaurants. Stayed in the winter so the crowds were small which was nice. Perfect breakfast and nice and quiet.

    5
    « Gem in downtown Napa »

    We stayed at the Best Western Elm House on a recent trip to Napa. We selected the hotel based on TripAdvisor reviews and were not disappointed. The Elm House only has 22 rooms and feels more like a Bed and Breakfast than a chain hotel. The rooms are clean and very large. There is a breakfast each morning that is very good and the staff always made us feel welcome. They made the waffles for us and they were a great way to start the day.

  • 5
    « Best in Napa »

    We´ve selected this hotel based on previews review and it was perfect.Clean, cozy, comfortable, easy to access, the manager is a perfect host and the staff is friendly and helpful. Other highlights are the bed and the breakfast. We´ve enjoyed the biscuits and tea in the evening listening to a well selected varied of good music.

    5
    « Best value in napa »

    Lovely hotel. Clean, comfortable and lovely people who run it. We will definitely return. I had a bad cold and the proprietor allowed us to check out a little later and gave me a nice drink with lemon to help my sore throat. Evening cookies are absolutely the best. I could not be happier with our stay.

    5
    « Such a welcoming environment »

    What a pleasure our stay was recently, January 6-8th. A group of friends gathered for a birthday celebration and we were treated with warmth and excellent customer service. Guest services representatives Bertha and Lucy were patient with my multiple calls in advance of our stay to tweak and confirm our bookings. Upon arrival Lucy was friendly and accommodating with our questions and made our simple pizza dinner 'in' on our first night memorable. The proprietors we're welcoming and courteous as they served a tasty breakfast each morning in the common space. This is a must return to destination for me and one I highly recommend. 5+ stars!

    5
    « Just like a Bed and Breakfast Inn »

    Loved this hotel - very friendly staff and helped with anything we had questions on.....beds were very comfortable and close to freeway and waterfront.....I will refer to my family and friends and would stay here again.......

    5
    « Wonderful stay »

    We loved this little gem! Everyone who works here clearly loves their job. Our room was good size and even had a fireplace. The freshly baked cookies in the evening were a nice touch and breakfast in the morning was just what we needed. Highly recommend this place for anyone who appreciates good quality lodging that is budget friendly... It allowed us to spend more money on wine and dining.

    5
    « Amazing »

    Fair price, beautiful place, awesome breakfast and a nice location at downtown. For those who want to have good a treatment and probably will spend most of your time visiting wineries this is the best option ! Don't waste your money paying for something that you will not use!!!!

    5
    « Elm House Best Western Napa »

    This hotel is a must stay if you are in the Napa area. Very quaint and the entire staff is genuine and awesome. Rooms are cozy and the beds are super comfortable. Breakfast is tasty. Again, the service is spectacular. Love it!

    5
    « Excellent room and services »

    It is an wonderful experience and I would recommend all my friend this hotel. Also sweet potato waffle is great!! Very close to a lot of winearies and good restaurants. The decoration of the room is very cute too!

    5
    « Great find for the $$$ »

    We made last minute plans to visit Napa and were able to get rooms at the Elm House. It was clean and comfortable. They have great service and offered a very nice breakfast. Would definitely stay here again much more affordable than other hotels in the area but still a very nice place to go home to after a day of touring and tasting.

    5
    « Great stay in Napa in December »

    My husband and I spent two nights here during a christmas break trip to Napa. The staff was friendly and helpful. The room was very cozy. The hotel was small and charming. It felt like staying at a friend's house. The breakfast in the morning was great! So many choices (beyond basic bagels and danish) to fuel up before heading out for a day of exploring and wine tasting. I enjoyed the oatmeal and the sweet potato waffles. Would definitely stay here again if we return to Napa :)

  • 5
    « Friendly, warm, inviting »

    A real find - much more than a bed and breakfast! Housed in an old house/houses, this place offers a wonderful place to stay when in Napa. The people who run this restaurant know how to make a person feel welcome and the rooms are so very comfortable with top quality amenities. In the main building there is a large open area where a person can sit most comfortably in front of the fireplace and enjoy a glass of wine or friendly conversation and small tables where an amazing assortment of freshly baked goods are served for breakfast along with fresh fruit, hot and cold cereals, and fresh waffles. Entry doors to all rooms in the main building all face this open area including the ones on the 2nd floor. The secondary building houses 8 luxurious "suites" with large rooms, comfortable seating area, a full washroom as well as a "powder room" with a sink. The grounds are inviting to just sit and enjoy the flowers and quiet. As well there is a small hot tub/jacuzzi for your enjoyment. Parking is available in lots on either side of the house making for easy access to both the downtown area and the highway.

    5
    « Great hotel »

    Loved this hotel!!! Best western but feels like a B&B! Great hosts and yummy free amazing breakfast!! Close to downtown Napa and easy on and off highway for wine tasting! Would highly recommend!! Beds were comfortable! Hot tub was clean!

    5
    « This ain't your daddy's Best Western -- and that's a good thing! »

    The previous reviews on Trip Adivisor rated this property as #2 in all of Napa Valley. After staying there for two nights in a 3rd floor room we would have to agree with those reviewers. The staff are very friendly; the personalized breakfast service is typical of most B&B's; the room was clean, had sufficient space, and everything worked as it should have; there was some traffic noise but not bothersome; and the location was very good where it was very easy to get onto the Route 29 freeway or go into downtown Napa. Due to the recent snow storm here in the East, we had to leave one day early. The owner, Tom, cheerfully refunded our 3rd night's stay for which we are very grateful. Should we ever go back to Napa Valley, the Elm House Inn will be the property we contact.

    5
    « Wonderful Hotel »

    The staff was friendly, knowledgeable and always available. Breakfast had homemade coffee cake, sweet potato waffles, fresh fruit, oatmeal. Too many good choices to choose from. Amenities were wonderful. I wouldn't think of booking any other hotel for my next stay in Napa. It is also very close to downtown.

    5
    « Very Charming »

    This Best Western Plus in Napa was very adorable. I had not expected it to be so charming. I really anticipated just a generic hotel to sleep at, but the room was so comfortable and quiet. Even the air conditioner was quiet all night. It was clean. Even more, breakfast was offered in the morning. Unfortunately, I didn't get a chance to try, but did have some VERY good coffee. Upon my departure, the hotel admin was gracious and kind. I definitely will and did recommend this Napa gem. In a town full of expensive hotels, this was such a great value.

    5
    « Fantastic Experience! »

    My boyfriend and I stayed here for 4 nights and immediately on check-in we knew we had made the right choice. The staff were so friendly and helpful! They were quick to give recommendations and suggestions. The location of the hotel is close to downtown Napa, but also right next to the highway so you can quickly make your way to Yountville (fantastic dinning) or St. Helena (more wineries). It was quite and we never heard any other quests when we were in our room. There is a little spa in the back that was great for relaxing after a day touring wineries and the breakfast was AWESOME! Can't say enough good things about this Inn! Best experience for this price point! Would definitely stay there again.

    5
    « A Jewel in the Best Western Crown »

    My wife and I just spent our anniversary at Best Western Plus Elm House Inn. What a wonderful surprise! It is a real gem. It certainly reminded me of Inns I have stayed at around the world. The staff, facilities and our room was great. The staff especially Bertha and innkeeper Tom went overboard to assist you with planning a day out, restaurants and breakfast. Speaking of breakfast, it was fantastic. If you ever are in the Napa area, I highly recommend staying at Best Western Plus Elm House Inn. We will be going back there to celebrate my birthday.

    5
    « The Perfect Lodging for a Weekend in Napa - Amazing »

    We were flying into CA for a weekend in Napa with friends, and wanted lodging that would be relatively close to Napa Valley for our winery tours. This Elm House Inn was perfect! The location is right off highway 29, so it was easy access to the wineries. It is about a 20 minute walk to downtown Napa, but we chose to take Uber instead, which was never more than $5. There is a main building, 3 stories and very quaint and cute. We actually stayed in a building behind the main building which is a short 40 foot walk by the lush gardens and the hot tub. This was actually favorable to us as it is a little distant from all the other guests in the main building. We stayed in room 401, the Presidential suite. The room is very large, with a huge bathroom with a walk-in shower and a separate large tub with jets. There is also a separate room with another vanity sink and prep area. The breakfast in the morning is really good, with Belgian or sweet potato waffles, fresh baked poppy seed loafs, fruits, etc. The only issue I had with breakfast is that you do need to stay somewhat quiet as you talk as the rooms in the main building do surround the common area were break fast is served, and you do not want to disturb the guests. The rates here are very reasonable. There is an elevator for the main building, but only stairs for the rooms in the rear building. There is a very inviting hottub that we unfortunately did not use. The hotel hosts were very helpful, showing us to our rooms, offering suggestions for restaurants, etc. This is definitely a hotel we will return to!

    5
    « Amazing! »

    Found this place from reviews and they are spot on. The good ones I mean. Charming hotel, right off the highway near downtown napa. Rooms are clean and beds are comfy! They bake cookies each evening and set them out with cold milk, seriously I'd come back for those alone. Breakfast was awesome as well, they make waffles, and have homemade breads and fruit and fresh coffee. The staff at this hotel are the nicest. If you want a place to stay in Napa I highly recommend this! Plus you get to enjoy cookies!

    5
    « Birthday weekend »

    I brought my mom and aunt here to celebrate my moms birthday. This hotel is very cozy and quaint! I especially love the breakfast in the morning. It's more than continental. Homemade sweet potato waffles, fresh chopped fruit and oatmeal with all the fixings. The staff is very accommodating and friendly. The rooms are roomy and nicely decorated.

  • 5
    « Cozy, Inexpensive, Clean & wonderful service! »

    My boyfriend & I had a wonderful stay here at Elm House. The price is right for the awesome location & service received. We showed up to check in and she told us we had a complimentary upgrade to a suite (Super nice surprise) and even if we hadn't been upgraded, the rooms are all cute, very clean, and comfortable. The breakfast every morning is amazing - sweet potato waffles are awesome - and they have a cute hot tub area, also. They are warm and welcoming, the location is close to the wineries and areas where you want to be, and the price is affordable while still getting a high class Napa Valley experience.

    4
    « Great Bargain in Napa »

    We have tried to get reservations in this inn on past visits to Napa, but have been unable. We scored a room this time and were very pleased with the inn. The innkeepers and staff and very welcoming and the lobby is quite warm and friendly and complete with a fire place for those chilly evenings. Our room had a small fireplace that was more for ambiance than heat. The baths are nicely appointed with double sinks and fluffy towels. Breakfast is included, but the freshly baked breads are super. The inn is convenient to the Oxbow Market and other in-town locations. It also is freeway close so trip into the valley and very easy. This is definitely a return to place.

    5
    « Excellent Stay!! »

    This was my first time staying at this Best Western and it will not be my last. The hotel is beautiful on the inside and finds a way to make you feel like you are in your own home. The entire staff was wonderful to interact with and truly did everything they could to make it a memorable experience. I would not hesitate to recommend this hotel to anyone. Wonderful weekend!

    5
    « Cozy accommodations and welcoming staff with great service »

    I will definitely be taking guests and family here for future Napa visits. For my mom and my first trip to Napa, I booked 1 night at this small Best Western based on Local Wally's Napa Guide review. We were upgraded to a room with a fireplace, and the staff did fulfill the most important booking request: they put a simple: "Merry Christmas Mom!" card on the table to welcome our arrival. The Room: Small but comfortable for 2, King bed, working TV with cable, WiFi connection was solid, nothing was missing, broken, or dirty, in the tub was a non-slip placemat for when you shower. The Inn: Classic homey inn style holiday decorations, homemade baked goods and ample food every morning and even wine in the evening - all free, hot tub outside in perfect working condition - also free, and of course, excellent customer service. There was also a complimentary wine tour being offered at breakfast, but we already made plans. The Location: Less than 15 minute walk from downtown Napa. Quiet. Price: A bit more pricey for a millennial like myself, but worth it as a treat.

    4
    « Great place to stay in Napa »

    We were quite pleased with location, room and breakfast. will be back. There is also a jaccuzzi on the premises to relax at the end of a tough day drinking wine at the wineries. Location is close to all the restaurants and outlet as well.

    5
    « Best Western at its Best! »

    Stayed one night at this cozy Best Western. Felt like a B&B with all the special touches. Lobby was decorated with a beautiful Christmas tree and the fireplace also added a warm touch. Evening reception included Acacia wine and delicious warm cookies! The room was nice appointed with free wi-fi, flat screen TV, comfy bed, 2 separate sinks, coffeemaker and fridge. Woke up smelling coffee from the lobby! I was on the 3rd floor! The continental breakfast included made to order waffles, bagels, muffins, fresh fruit, oatmeal, cereal, hard boiled eggs, coffee, tea, and juice. Trays are also offered so you can bring back to your room. I was so pleased with my stay and will definitely be back when I'm in the Napa Valley area!

    5
    « Excellence »

    Host was very friendly and helpful. The breakfast staff was professional and friendly. The location was easy to find and near the services we needed. We would choose this facility again if coming through Napa.

    5
    « Great Value in Napa »

    The Elm is centrally located in Napa and offers very high value. It is warm, friendly, clean and offers an excellent breakfast with each night spent. The Inn Keeper and his staff are very attentive to the customers needs. The Inn was updated recently and has new carpet, mattresses, paintings, and furniture. We will return to it on our next visit to Napa.

    5
    « Amazing - can't believe it's a Best Western! »

    My husband and I chose this hotel based on its excellent reviews (#1 hotel in Napa on TripAdvisor, enough said) and it still exceeded our expectations. It was so cozy that it felt like you were staying in someone's home. The room was extremely spacious (ours had two sinks) and clean. The bed was really comfortable. One of the best parts: THE COOKIES. Cookies and milk were served every afternoon and these were honestly the best cookies I've ever had. And the complimentary breakfast is more extensive than we imagined: oatmeal, cereal, toast, and made-to-order waffles (delicious!!). The staff was very friendly, even helping us coordinate the shipment of our wine bottles back to Miami. I would recommend this place to anyone. It sounds strange to choose a Best Western in Napa but trust me, you won't regret it!

    5
    « Great get A Way »

    This si our GO TO place in napa. Warm, friendly Staff and Owners who go out of their way to make you feel at home. The lobby was beautifully decorated with a tree and other Christmas adornments with bright place mats at breakfast. Lots of nice touches through out the stay. Fantastic cookies warm cookies in the evening.

  • 5
    « So beautiful! »

    Oh my gosh!!!!!!!!I just fell in love with this hotel!!! So beautiful and peaceful! So sad that I booked here only for a day. The parking lot and the rooms are so comfortable to stay. I'm having homemade cookies and milk right now, It tastes so delicious!!!! Expect to eat tomorrow 's breakfast!!Yes, I'll come back here , recommend here!!!!!:)

    5
    « This Best Western is the Best »

    I signed up to write Trip Advisor reviews to comment on this hotel and its staff. Although the hotel is small, it is very comfortable and wonderfully run. Every hotel should examine carefully how it treats its guests and how it is managed. It is well deserving of its very positive reviews and serves as a model to show other hotels how they can make their guests comfortable while traveling or vacationing.

    5
    « Cozy guesthouse with pleasant staff »

    We stayed at Elm House for 3 nights just prior to Thanksgiving. We chose this hotel due to all the great reviews on Tripadvisor. The personnel are as nice as they come. Bertha at check in gave us plenty of winery and restaurant information. I thought that we would be able to walk into downtown Napa from the hotel but it turned out to be a bit too far in the dark and cold. Maybe on a warm summer night we would have ventured it. We had an upstairs King Premium room in the building on Third St. (as opposed to the main building). The room was large, including a workspace with Wi-Fi, a newly renovated bathroom, and a second vanity/sink with closet space. The second vanity was very convenient for hair and makeup since the bathroom had a pedestal sink. A short walk past the parking lot and through the courtyard brings you to the main building where breakfast is served in a cozy lobby. We noticed that there were several rooms on the first floor right off of the lobby that I would imagine could get pretty noisy during breakfast hours. Something to keep in mind if you are booking the lowest priced rooms. A delicious buffet breakfast included hot and cold cereal, Danish, bread, muffins, bagels, fruit, and hard-boiled eggs. My bacon and eggs husband was appeased by made to order waffles. Also enjoyed a freshly baked cookie one night.

    5
    « Great Find! »

    My husband and I stayed here over the summer. We stay in Napa or Sonoma at least twice a year and try different places almost every time. This is the best for location/price. It doesn't look like a Best Western - it looks like a bed and breakfast. The bathtub was great. They don't even mention it on the website, but the room we stayed in had a nice oversize bath tub - not a standard hotel little one. The breakfast was simple and good...if you're a waffle fan you're in luck. Great deal - it's nicer than places that cost a lot more in the area.

    4
    « Delightful place to stay »

    Booked room for an overnight stay after wine train & before concert. Location is great, staff more than accommodating. Rooms are spacious, free WIFI, evening snack & breakfast included. Great place to stay near downtown Napa. Will definitely stay here on next overnight stay.

    5
    « Best Ever Best Western »

    Just book here and you will be happy. We stayed on the first floor right outside the breakfast area. I had no problems with any noise. It takes about 15 minutes to walk downtown but there is a lot of parking downtown too. The rooms are clean, the beds are comfy, the breakfast is great. Fresh mixed bowl of fruit and many other items. Friendly staff.

    5
    « Exceeds expectations »

    Despite good "ratings", we expected a decent room, i.e., typical for a Best Western. The elm House exceeded what we expected in that the rooms were large, clean, ample parking and an excellent breakfast offering waffles, pancakes eggs, etc. No breakfast meats though. Close to downtown Napa (< 5minutes), 25 minutes to Yountville and was within a block of the highway. Staff was very helpful with great suggestions and willing to make reservations for what we wanted to explore.

    5
    « Wonderful Stay during the Holidays »

    We enjoyed our stay at the Best Western Elm House Inn. The hotel is in the Napa area. Our room was comfortable. The lobby area has a warm fire burning There is a beautiful Christmas tree and Santa Decorations during the holidays. We like to sit in the lobby and enjoy the snacks Breakfast is very good as well. Staff is always so nice. The place has a feel like a Bed and Breakfast.

    5
    « Amazing hotel, the best in Napa »

    This hotel is much more like a family run B&B than a chain hotel. The service from when we arrived was outstanding. Every evening they provide freshly baked cookies in the comfortable lobby. The breakfasts were amazing with freshly made dishes such as their sweet potato waffles as well as a good selection of juices, fruit, muffins etc. The room was comfortable with a nice bed.

    5
    « You can't beat this place for quality, price and service »

    We chose the Elm House Inn for an anniversary celebration after reading so many wonderful reviews. Believe the reviews, pretty much everything you read is true. It has a very cozy, quaint feel to it. The holiday decorations surrounding the warm fireplace make you want to sit there all day (except there are all those great wineries calling you). The staff (especially Bertha) couldn't have been nicer and more welcoming. Their breakfast (particularly the fresh sweet potato waffles and baked banana bread) is as good as advertised. Location is convenient to downtown Napa, Oxbow Market and of course the wineries. Combine the reasonable price, great breakfast, and the wonderful people who work there and you can see why this is consistently ranked as one of the top places to stay when visiting Napa.

  • 2
    « bar area cold, food cold, overpriced »

    Arrived at 7pm directed to park the car in a park that was full. Went to have a bar meal, the bar area was very cold, the panni I ordered was cold and overpriced. Staff were friendly but overall the experience was poor.

    5
    « Wonderful Stay »

    We absolutely loved our stay here. It was more like a cozy guesthouse than a hotel. Rooms were lovely and comfortable, breakfast was excellent and the staff were helpful and friendly. Though it is less central than other hotels, it's great value for money and only a short walk to Napa's Main Street. I would definitely stay here again.

    5
    « Really nice stay »

    Beautiful Bread and Breakfast type atmosphere. Rooms are very nice and breakfast was delicious. Hotel was quiet with a lot of couples and families. Very close to downtown Napa and a ton of wineries. The hotel had a nice spa/hot tub that we didn't have time to check out but looked nice. We had a fireplace in the room which was very lovely as well.

    5
    « Amazing property! »

    We just returned from a night at the Elm House Inn. We had a room with a cozy fireplace in the corner of it. There was also a nice round table and two chairs to enjoy a take away meal. Which we did! We arrived around 1 and our room was ready. We planned to drop our luggage while we went to some wineries. We were lucky to be able to place our bags in our room while we went wine tasting. We tasted at 3 wineries and headed back to our cozy fireplace room. We picked up Italian food to enjoy in the room along with a nice bottle of wine. At 6 they set out the most delicious chocolate chip cookies I've ever had! We were there to get them at 6 and ate them as dessert after our meal. The breakfast the next morning was out of this world. Fresh fruit, home made coffee cake, and waffles to order. Try the sweet potato waffles, you won't be disappointed. There is also hot oatmeal with fantastic toppings, out of the ordinary for sure. As well, hard boiled eggs, cold cereals, breads, yogurts, were on offer. Many kinds of juices, and great coffee! The bed was very comfy, with a pillow top mattress, we slept well. The staff is one of the best things about the Elm House. Everyone goes out of their way to make you feel at home. They are friendly, helpful and all around terrific. The Elm House is small, 22 rooms. Hopefully, you will get a chance to enjoy it on your overnight in Napa. It's beautiful, cozy, romantic.

    5
    « A Gem »

    One of the best Best Westerns we've stayed at ~ has the charm and friendliness of a B&B Inn and in a good location too. Breakfast was so much more than the standard choice ~ fresh straight out the oven muffins and made to order waffles. The sweet potato waffle was such an unexpected treat.

    5
    « A perfect stay in Napa »

    This hotel is adorable! It's in a really great location, with a 15 minute walk to downtown restaurants. The breakfast is so delicious - try the sweet potato waffles! The rooms were large. We had a room with two double beds, and it actually had an extra sink/vanity area outside the bathroom, which was perfect for the two of us to get ready in the morning. All of the staff was welcoming and really knowledgeable of the area. I would highly recommend this hotel!

    4
    « Best Breakfast! »

    The Best Western Plus Elm House Inn is an adorable place to stay. Everyone on staff is attentive, focused, and delivers an amazing experience. The breakfast is above and beyond, have a made to order waffle or the fresh baked mini loaf of the day, always fresh fruit, yogurt, cereal, and more. It really prepares you for a day in wine country. The front desk staff is great with recommendations for dinner, a winery you might have missed or anything you need to make your stay perfect. The rooms are fine. We did not spend much time in them except to sleep and they were good for that. Good speed with the Wi-Fi overall and ability to upload images.

    5
    « What a Gem! »

    I booked this hotel based on many other rave reviews on Trip Advisor. Even then this boutique hotel exceeded my expectations. Small and quaint with a bed and breakfast feel. Fabulous breakfast spread including home made coffee cake or muffins and cooked eggs and waffles prepared especially for you. Delicious homemade cookies served up in the afternoons with coffee. Comfortable, spacious and quiet room. Incredibly friendly and attentive staff. I can't say enough about this hotel.

    1
    « Loud, loud, and loud »

    We have stayed here 5 times, and the last couple of times we were put on the highway side and it is loud all night long, despite windows closed and a white noise app on my phone. The staff does not care or bother to try to move you to another room. So, if you actually plan on sleeping at some point during your vacation, then don't stay here. We won't be coming back.

    5
    « Romantic and cosy »

    This was such a delightful hotel. It's more like a boutique hotel, quaint and beautifully designed. Our room was large but still cosy. Breakfast was amazing and the bed was honestly the most comfortable I have ever stayed in (where do they get those mattress toppers from?!) We loved our time in Napa, even though the it was too windy for a hot air balloon ride, the wine tour more than made up for it!

  • 5
    « LOVED IT! »

    This was our first time in Napa and for our next visit, we would 100% stay here again. We just loved it! The reception area is cute and pretty, but most importantly very comfortable! There is always complimentary coffee and water. Furthermore, at 6pm cookies and milk are served, which is a lovely feature to the experience. The staff were incredible - both reception and breakfast staff were attentive and so friendly! The rooms were top notch! There was a fireplace feature in the room that made for a relaxing evening. The rooms were very comfortable, plenty of space, many plug sockets and good TV offer. The AC was very effective too if you were too warm. The hot tub downstairs was great for the evening after wine tasting. So relaxing and again, a fantastic feature to the hotel. Parking is free and on site. Some people might be put off that it's a Best Western if they don't want to stay in a chain, but this hotel doesn't feel anything like a chain! Thank you for a lovely stay!

    5
    « Great Property »

    Wonderful property, well located, beautifully appointed rooms. friendly staff, and homemade cinnamon mini loafs at breakfast. Very clean with obvious pride in attention to detail. Highly recommend to couples, and small groups of friends on winetasting trips.

    3
    « Nice B and B under a Best Western name »

    Cost friendly for an expensive area to stay, morning Breakfast was a pleasure, staff friendly and caring. While rooms where slightly out date, okay out dated, we simply used it for a sleep orientated stay and spent most of our day and evenings out and about. If you want to drink wine downtown or enjoy your evenings at the hotel then stay within walking distances to their main street,or upscale location other wise it is a car must facility and not a walking friendly location. Would we stay again, probably not, but not due to the staff, just our personal preferences.

    5
    « Home Away from Home »

    I almost hate to recommend this place as it is getting very difficult to get in, BUT in all fairness I have to give two thumbs up. The rooms are spacious, clean and nicely appointed. The breakfast buffet is supplemented by your choice of fresh waffles, toast or bagel. The dining area can get crowded, but everyone makes do.There is also al fresco seating with heating also available. f

    3
    « Exemplary Service, Perfect Location, Annoyingly Noisy »

    I read the reviews here and called immediately. The customer service I received really put me at ease. I was given the last room they had, Room 207. At check in, we were happy with the feel of the hotel and service we received, not to mention all of the cookies that everyone raves about. Let me say before you read this, that I judge a room on sleep quality, value for location, amenities and customer service. On and into our room. It was warm so I turned the older AC unit on full at the lowest setting. The unit never really cooled the room until very late at night....it wasn't horribly uncomfortable but warmer than I like for a good nights sleep. We unpacked and found the room to be really large with a nice fireplace to help set the mood. The room was well appointed with lots of plugs, information on the surrounding area and everything you'd expect. We went out for dinner and then came back to lay down. The bed was super comfortable, as were the pillows. Kudos on that to the hotel. Unfortunately we then found out that the rooms on the front of the hotel were extremely noisy and had to go down and ask for ear plugs. It's hard to sleep like that, warm room and street noise. We also heard noises from the office which is directly underneath our room. Hard to be romantic when you/room is right on top of the office staff. We also found out early the next morning that the road noise starts about 6 AM, I think people hit the gas as hard as possible to ruin tourist sleep. Really not conducive to sleep. The bathroom was large but a bit dated with a faded toilet seat and an older jetted tub. The tub wall was 2 feet high (see picture) so if you have mobility issues you may want to be careful or get another room. My wife almost slipped as well. There was no hair conditioner in the bathroom but it was given upon request, no questions. It was functional and quaint. On to breakfast, It is what everyone says it is....Excellent. The service was so good that I tipped the wait staff every day for how wonderful they were. There is a sign asking you to tip the wait staff if service is good, and it really is. We stayed for 3 days Wed-Sat AM and it was just shy of one thousand dollars. For all of those saying it's a great value, I question the logic you use. This review was hard to write because the hotel staff is second to none and the feel of the hotel grounds is really fantastic. I know it seems negative but here it is in a nutshell. The AC was poor and it made the room warm, combine that with the excessive road noise requiring ear plugs, the noise from the office and kitchen in the AM... and a grand (Napa or not) for the room and I expect better quality that what it was. The staff here should train other hotels, Would I stay here again.... In another room, Maybe.

    5
    « Great place to stay in Napa! »

    A wonderful, comfortable B&B in Napa. The breakfasts were fantastic and the staff at the hotel just tremendous. The rooms are very comfortable and inviting. A great place to stay in Napa that's close to the fun without all of the noise. Easy to get to and a short drive to central Napa for the restaurants and night life.

    5
    « Best place to stay in napa »

    This is my third time staying at the elm house inn tom and his staff are very friendly and really make the stay A wonderful experience love the fresh breakfast every morning and the chocolate chip cookies at night so convenient to all the wineries and restaurants

    5
    « Lived up to the hype! »

    My husband and I stayed at the Best Western Elm House Inn for three nights while in Napa and couldn't have been happier. I consult Trip Advisor when planning all of my trips and keep checking the reviews until I arrive at my hotel of choice. For six months prior to my trip I did not read one bad review for this hotel. All were glowing and for good reason. This is more of an Inn or B&B than hotel with lovely gardens, amazing breakfasts, and great, spotless rooms. We would definitely stay again!

    5
    « Quaint and charming »

    We had an absolutely wonderful stay at the Elm Inn. Comfortable rooms, excellent bed. Darling breakfast area equipped with a wood burning fireplace. The outdoor patio was equipped with heaters and peaceful fountains. The breakfast was outstanding!! Included in the room rate we had a homemade loaf bread each morning (lemon poppy seed and blueberry crumble!). Fresh fruit, homemade waffles, hot coffee, fresh grapefruit. Very attentive staff including the Inn Owner that refilled our coffee. We were happy that our friends suggestion of the Marriott fell through!!

    4
    « Great value, tight quarters »

    The hotel is adorable for a Best Western. However, the room was small and opened directly into the breakfast room. We had trouble bringing our luggage out without running into guests who were still eating. The breakfast was amazing. We loved the hot tub, too. We will recommend this hotel to our friends.

  • 5
    « Quaint B&B Atmosphere »

    Wow!!! This place was wonderful. The staff is very friendly. The furnishings are like a quaint B&B. There is a comfortable sofa facing the fireplace. They bring out homemade chocolate chip cookies around 6pm which were scrumptious. The breakfast area was cozy. We were greeted immediately and asked whether we wanted sweet potato or Belgium waffles. The sweet potato waffles were the best waffles I have ever had. There was an assortment of other breakfast foods as well. We cannot say enough about this place. We would highly recommend it to anyone coming to the Napa area

    5
    « The BEST »

    We stayed here for 2 nights during a second honeymoon trip along the California coast plus tacked on a couple of days in Napa. Couldn't have been more pleased. Clean, beautiful, well-appointed, charming property. Kind and helpful staff. Room was very comfortable. We even got upgraded to a king room with fireplace. Breakfast was awesome; not only the usual carbs, but also grapefruit, berries, steel cut oatmeal, good coffee, etc. It's in the town of Napa, not in the beautiful rolling hills of the wineries, but access to everywhere is quick & easy. Would love to return.

    5
    « Napa Stay »

    My husband and I stayed at this Hotel. What a charming place not your usual Best Western. Breakfast was not your usual Best Western breakfast. We had home made Waffles and Blueberries Muffins. Service was fantastic. Rooms were nice and clean. I highly recommend this Hotel.

    5
    « Home made cookies in the evening! »

    We enjoyed this hotel. As others have said, it has the charm of a b&b without the price! The continental breakfasts were very good with many options including waffles. they put out fresh baked cookies in the evening. The staff were all very friendly and helpful. Downtown Napa is an easy walk or a quick Uber ride ($5-$7). The jacuzzi was very clean and a nice place to unwind after a day visiting wineries. Really liked the bathrobes too. We would stay here again.

    1
    « Visit to Napa »

    My husband and I stayed at this hotel. What a charming place would love to stay here again. What a charming place. Breakfast was not the usual Best Western Breakfast. Had home made Waffles and home made Blueberries Muffins. Service was fantastic. Room are lovely and clean.

    4
    « Best of both worlds at Elm House Inn »

    We enjoyed our stay at the Elm House Inn during a busy weekend at the wineries. This spot provides the feel of a BnB, without the steep price of one. Very cozy rooms, with a warm feel. The continental breakfast was terrific. Felt like you were dining in someone's home, very personal, quaint feel to it. An added perk is the location; one step from downtown Napa, and a few freeway exits away from the heard of the wineries. Definitely enjoyed our stay at Elm House Inn.

    5
    « Like a B&B »

    Very welcoming staff who aim to please. Not a bad walk to downtown Napa. Breakfast was phenomenal-try the sweet potato Belgian waffles. Fresh baked everything. Comfy beds, free parking. Would stay here again!

    5
    « Great Hotel in a Nice Location »

    We had a very nice stay at this hotel. It was very clean and the bed was really soft and comfortable. We had a one bedroom suite and it was very nice and roomy. Everyone at the hotel was really nice. The location of this hotel is fantastic. It was close to the Vinyards and the Napa Train. Even though there were a lot of people staying there, it was very quiet. The free breakfast was good, even though there isn't a lot of tables inside, there are some outside and the weather was beautiful. Across the parking lot of the hotel is a nice Mexican Restaurant with a sports bar feel. We met some really nice local folks there and had so much fun, we met them there again the next night. I will definitely stay here again when I make it back to Napa.

    5
    « Charming small hotel almost like a B&B »

    After searching very hard for a nice and reasonably priced hotel in Napa, we decided on the Elm House Inn. We were not disappointed. We stayed during mid week so the rates are lower than the weekend when most of the visitors tend to come.. The hotel is in a very quiet residential neighborhood. The hotel is relatively small with about 25 rooms so it has an intimate feel. The rooms were spacious and clean. The staff was friendly and very helpful with any questions or assistance that you might need. They provide a free breakfast that has most colds items you would want plus they make waffles. Since wine visits start around noon, we were able to jog at a park nearby which provided a nice glance to all the food and drink consumed. The hotel is located in downtown Napa so you are at the beginning of wine country whether you go to Napa or Sonoma. So plan on a 15-30 minute drive to reach the wineries. We enjoyed our stay and would recommend the Elm House.

    5
    « great »

    we satyed here for 2 nights and had the most wonderful time. rooms are comfortable and clean and staff is caring and attentive. envoirment is cosy and makes you feel like you are at home. would stay there again

  • 5
    « Like a Bed and Breakfast »

    Love staying at the Elm House. The staff are friendly and everything is serene. Lovely courtyard! A hidden gem while in Napa. We love staying here when we are in Napa. We are very disappointed when no rooms are available for our stay.

    5
    « Romantic setting & great customer service »

    Thank you for the wonderful service. Breakfast was so abundant; there was something for everyone. I have some unique dietary restrictions and could always find something delicious. The courtyard is adorable and it was a joy to walk from the annex to the breakfast room every morning. Can't wait to visit again! Thank you!

    5
    « Perfect »

    My sister and I stayed here for two nights and absolutely loved every second of our stay.. From the front desk, to the breakfast, to the warm heavenly cookies and the most amazing bed ever could not have been a better choice for our trip. Hand downs with out a doubt we will come back..

    5
    « Honeymoon »

    Omg what a special hotel! Everything is perfection and the girl at the front desk could not have been more helpful! The breakfast was to die for - all home made and all delicious. Wish we got to stay more than one night! Would definitely recommend!

 

Getting to the hotel ...

All directions
·From: All directions. Take the First Street exit and make a right. Make a right onto California Boulevard to the BEST WESTERN PLUS Elm House Inn.