BEST WESTERN Hotel Southlake Inn,  Morrow

4.0/5  - based on 347 guest reviews.
6437 Jonesboro Road, 30260-1729, Morrow, United States - See map
+1 770 961 6300 +1 770 968 5933

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Onsite laundry
    Onsite laundry
TripAdvisor Traveler Rating
based on 350 traveler reviews
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Stay at this Morrow, Georgia hotel for close proximity to Atlanta attractions in a quiet setting. The Best Western Southlake Inn is conveniently located off Interstate 75 at Exit 233 with easy access to key area attractions and business locations including Georgia Aquarium, Stone Mountain Park, World of Coca-Cola, and Six Flags® over Georgia. Nearby Atlanta is home to professional sports teams, Braves baseball, Falcons football, Hawks basketball, and Thrashers hockey. Walk to the Cracker Barrel® and International House of Pancakes® restaurants that are adjacent to the hotel. Guests will find many dining and shopping options nearby. A complimentary continental breakfast is served daily. Our guests can enjoy the seasonal outdoor pool from late May through Labor Day. Each guest room features flat panel HD televisions, free wireless high-speed Internet access, cable television with HBO®, microwave, refrigerator, free long distance access, toiletries, iron/ironing board, single serve coffee/tea maker and hair dryer. A friendly multilingual staff, English, Spanish, is ready to ensure you have a comfortable and memorable stay. Make an online reservation today and save at this Atlanta area hotel. You must be 21 years of age or older to rent a room at this hotel.

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Room 1

Guest reviews


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based on 350 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
136
Verygood
 
126
Medium
 
52
Poor
 
19
Horrible
 
17
Business Business 59
Couples Couples 95
Family Family 119
Friends getaway Friends getaway 21
Solo travel Solo travel 33
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Southlake Inn,Morrow
  • 5
    « Another great stay! »

    What makes this hotel stand out is the caring attitude of the staff and that includes everyone. The rooms are very clean as well. I have never had a bad stay here and this is my "go to" place when I am in the area. Have tried two others in the area before finding and settling in with the Best Western and this is by far the best experience because of the staff.

    4
    « Great price and location! »

    Great location and price! Clean room and nice staff members. We checked in and out at a very busy time. The breakfast was minimal could offer more vegan selections and also tea. Quiet area with lots of restaurant options around.

    1
    « Room rates skyrocketed »

    I've stayed here over the past 15 years. The room I previously paid $45.99 for is now $93.00. I was forced to stay upstairs and was charged $63.00. This property is close to 50 years old and is in a less than desirable location. The only reason I have stayed here is because of its proximity to my work location and familiarity of the surrounding areas. I will not be back until the prices for downstairs rooms become reasonable. Also, too many vehicles are being broken into at this location.

    1
    « Morrow Best Western gone downhill »

    Rooms are average, staff is terrible as is the service. Staff comes first, customers can wait. Staff sprawled out asleep in the lobby . . . real turn off!!! Not likely to ever stay there again. Gone downhill since last year!!

    3
    « upgrade in progress »

    Older place being upgraded. Young lady (Rose?) was very nice and courteous. Room was clean, just dated. Breakfast area was OK. Not much choice. TV reception was poor, but they changed the cable right away and problem solved which was especially important because we wanted to watch the world series. All of the staff were receptive and friendy. I wish them all best in the future

    2
    « dirty room and rude front desk »

    Room was dusty, light was not working in bathroom. I became sick due to dust allergy. Decided to shorten my trip and requested for a refund - Rude front desk refused. I stayed in this hotel more than 6 time, I will think twice before coming back.

    5
    « Great Hotel for Dog Show; People and Pets »

    went to the Dog Show in Atlanta and this was a great "pet friendly" place to stay nearby. Rooms were great and staff helpful. Open nature of hotel property was perfect for people and pets. Highly recommended

    3
    « Average »

    pretty basic, noting special, rooms further down the lane from the lobby. Staff was helpful in directing us to places to eat and directions of travel and areas not to stay in for future, however we felt a little uneasy in this part of town-would not recommend staying here again.

    5
    « Georgia trip »

    Excellent in every way and very convenient to Interstate. Great place to stay with a dog. First floor rooms and green space for dog walking. Good value. Breakfast was very nice and extremely clean. Property was well kept and staff professional and friendly.

    4
    « Southlake »

    Great place to stay, Staff is very nice. Breakfast is great, but if they run out of something that is it, they do not replace anymore. Also interent their wifi was down the whole morning, the owner needs to work on that, because at night it worked great.

  • 4
    « Decent Hotel for the Price »

    The outside might give the appearance that it's slightly run down, but the rooms were pleasant and clean. The breakfast was pretty basic, but this is a budget hotel so I was happy with what was offered.

    4
    « Atlanta »

    In Atlanta each month and this hotel is convenient and close to a wide variety of restaurants and easy access to interstates and airport .Hotel staff very friendly and always willing to help with questions. Nice pool always clean and in a relative quiet setting.

    5
    « Love this Best Western »

    Very friendly staff overall, always doing all they can to make for a great stay. Very comfortable beds and pillows. Good channels with HBO. Good restaurants within walking distance which include an I-Hop, Cracker Barrel, and a very good Vietnamese Pho restaurant close by. Taco Bell and The Cookout for fast food.

    3
    « Basic accommodation »

    It isn't anything fancy, but it gets the job done. It does have a slightly run down vibe in the outside, but the rooms are fine, and I noticed new furniture being delivered to many rooms while I was there. A good selection of breakfast items too.

    5
    « Excellent Hotel! »

    The staff from front desk to cleaning is what makes this hotel special. Very welcoming and caring! I have stayed at two other hotels in the area (Drury and Hampton) and this hotel wins hands down for the price, cleanliness of room and again the welcoming and caring staff. You cannot go wrong with this one.

    4
    « Very Good hotel »

    This property was close to where I was going, easy to get to, right off Interstate, next door to two restaurants. Friendly, helpful staff, property in good shape. Would definitely stay there again, good value for the cost.

    2
    « Customer Service Inprovement Needed »

    I stayed at this location on Sunday and Monday. First let me be honest and say the room was clean. There are plenty of restaurants around the area plus a mall. However, customer service I give a zero. The front desk Personnel are not friendly whatsoever and they give you or don't offer you any information about the area. More importantly, August is the hottest month of the year. When you want a refrigerator in your room and they offer that you will have a working refrigerator in your room they should make sure that that refrigerator does work. I let the front desk know and they act as if it didn't matter to them. When it came to having a peaceful night's rest I did not get that on Sunday night. Someone was blasting their music at 2 o'clock in the morning in the parking lot. Then again at 5 a.m. in the morning. I put a do not disturb sign on my door. The housekeeper purposely rolled her car back and forth in front of my door at 9 o'clock in the morning. This was very loud and disturbing. Then at 10:45 a.m. the front desk called me and asked me actually told me check out time is 11 a.m. so I couldn't understand why they called me at 10:45 a.m. and told me that check out was 11 a.m. being so inconsiderate did not say good morning or anything. So when I open my door to put my clothes in my car and my bags I noticed the housekeeper was next door. Again customer service is a 0. I was very tired I didn't get any rest and very upset that I did not have a working refrigerator. Hotel staff that act like they didn't care and they worked as if it didn't matter if you were happy or not. This is not the way to treat any guest staying at your hotel. But more importantly never never never wake up gassed up by Rolling the housekeeping cart in front of their door back and forth to get their attention to make sure that they wake up to check out. The objective was and now I see if they were trying to get me to leave at 9 o'clock in the morning so they can hurry up and clean their rooms. This was totally wrong and I lost sleep in conjunction with loud music housekeeping and simply all-around was upset not having a refrigerator and just bad customer service.

    2
    « Stay somewhere else... »

    Although we had comfortable beds, the room was outdated and somewhat dirty. the bathroom was very small & didn't have a vent. The shower seemed dirty. There were bugs in the light fixtures. The AC was difficult to adjust to a comfortable level. We didn't know the area so we weren't sure of the safety of the motel, especially since rooms have exterior entrances. We had a stranger know on our door late at night. He finally left.

    3
    « Adequate for the price »

    When we arrived, the desk chair was broken, but they quickly exchanged it for another. The quarters were cramped. We needed more electrical outlets to plug in phones and computers. Breakfast was pretty much all carbs except some pieces of fruit and hard-boiled eggs. The bathroom floor got wet and had some staining between the tiles. Location was excellent with a number of places to eat and a Walmart nearby. It was quiet and clean.

    3
    « Best Western Morrow GA »

    Hotel were average, but breakfast selection was good. I would have preferred to be a in a safer area. The rooms were clean but needed renovation. The staff was nice and helpful. I would stay at Best Western again, but probably not this location.

  • 3
    « Average Best Western »

    No surprises,average Best Western.This one is pet friendly, easy off and on to I 75 in Ga. About 10-15 miles south of Atlanta so rates are better. We had arrived early on a Sunday afternoon, around 1pm and no rooms were ready yet as they had a full house on Saturday night. The check in lady, Mellonie said she would have a room ready within the hour and she did.

    3
    « Best Western Morrow GA »

    As far as Best Western's go this hotel was ok. For some reason BW's in the south are not as polished as the ones in the north east. That said, it was clean and easy on and off I75 in Georgia. We had arrived early, 1PM, the hotel had been full the night before so no room was ready. The check in lady said she would have us a room ready within an hour. She did and it was much appreciated.

    5
    « Very Enjoyable Stay! »

    This is a very nice pet-friendly hotel, about 15 miles south of Atlanta. Located in a nice area with plenty of restaurants nearby. Beautiful rooms are very clean, and the grounds are kept up nicely. I highly recommend this Best Western to anyone who needs a nice pet friendly room near Atlanta!

    4
    « Enjoyable stay!! »

    Check in was easy. Comfortable beds. Walking distance to the city Visitor Center, IHOP, Cracker Barrel, Waffle House and gas stations about a 2 minute walk. Walmart, Wendy's, and The Cookout were just a little bit further approximately a 10 walk. Convenient to bus stop to get to ATL airport. Check out was 11 am. One can be at airport in about a hour, $2.50 for bus, then get off at East Point station go downstairs for rail which airport is 2 stops away. $3.50 for rail inclusive of paper loadable ticket. Taxi was about $35+ from airport, higher depending on traffic. Fresh air....I will make a point to stay her again, convenient to I-75. Slower pace environment. Mall is a short distance away.

    4
    « Good Hotel with a very good price »

    Nice hotel with a good price.. Clean.. spacious rooms. 2 Queen beds microwave and little fridge. No musty odors. We were 2 adults and 2 teenagers. Breakfast included. WI FI working my son connected the laptop to work and exam smoothly. Free parking.. 2 restaurants at walking distance.. IHOP and Cracker Barrel... 18 miles from Atlanta...

    4
    « Best Western »

    We had two issues, non-working keycard & cigarette smoke. Had difficulty getting keycard to activate door lock but once it did room had heavy odor of cig smoke. Called front desk, they resolved both issues immediately with new room & functioning keycard. Pillows small & soft. We bring our own. Breakfast was adequate & filling.

    3
    « Good Location-Easy access to Atlanta »

    Average hotel. Great spread at breakfast. Beds are comfortable and good pillows. Room was clean and bathroom as well. It is an older property so a little worn in some areas. The grounds were well kept and staff is very friendly. Right off 75, so easy access. Tons of shopping and restaurants in the area. Fair price.

    5
    « Comfortable and convenient. »

    Comfortable beds and rooms. Clean. Nice pool. A well kept property. The breakfast was set up well and was plentiful or there's an IHOP and Cracker Barrel within walking distance. Easy access to the interstate (without hearing it) and convenient to shopping. Good rates. I'll stay here again.

    4
    « Great as always »

    I've stayed at this hotel on multiple occasions and for good reason. The room was clean and smelled nice, the beds were very comfortable and there is 24 hour service which is great when you are on the road. The bathroom could use an update but it was just the place I needed after a long say if driving. I will be staying here again and again.

    2
    « Get your own breakfast »

    The continental breakfast is terrible and then you have to eat it in a very small area. You would be better off going to your nearest restaurant than wasting time here. The maids half clean your room, so be careful to dirty anything during your stay.

  • 5
    « Very Satisfied »

    Had never been in this particular area prior to my stay. One of my employees had stayed here in the previous weeks and recommended it to me. I was very impressed with the staff and how courteous they were when I arrived. The room was quiet, clean and had everything I needed. Would definitely stay here again.

    4
    « Retreat »

    We stayed at this hotel for about 5 nights when recently attended a meditation rrtreat nearby. We chose this hotel due to its closed proximity to the retreat location. The check in & check out was a breeze and especially would like to mention about the service offered by all employees from the front desk, dining room staff and housekeeping. The rooms were cozy clean and beds well made . The breakfast was good but nothing out of the ordinary . I will stay here again if visiting the south Atlanta regions . Overall a ?????? on all categories ( location, service and appearance ) FYI: the hotel has a great pool even though due to our schedule wasn't able to enjoy it.

    2
    « Stayed here July 2016 »

    Not a terrible place but definitely not a place I would stay again, or recommend to friends. Pretty rough looking groups of people sitting and standing around outside till very late, and dozens of motorcycles running up and down in the parking lots until 2 in the morning. Almost looked like a local hangout. Very run down, and not very clean. Not trying to be a trouble maker, nor am I a prima dona, but I will not be taking my family there again.

    4
    « 7/9/16-7/10/16 Hotel Stay »

    The check in and check out process were prompt and courteous. The pool was small but usable and clean. The room was great, especially after driving for 10 hours that day. The breakfast selection was good, though it could have included more. I was very surprised when they told me the rate was $79.99. I expected it to be much higher. For the price, it was perfect. We were not there more than 12 hours so it was just what we needed.

    2
    « Convenient but rundown »

    This is run down hotel with a good location. The staff is extremely helpful and friendly but the rooms need some serious upgrades. The exterior of the hotel could also use some upgrades. I paid $91 when really this is a hotel that should cost $50-65.

    5
    « Newly renovated »

    We had been traveling for almost 2 weeks when we had the opportunity to stay at the Southlake Inn located in Morrow, Ga. The room was exceptionally clean and appeared to have been recently renovated. There was excessive shower noise from the adjacent rooms but that ended after the other guests had completed their showers. Unfortunately, we did not find a "desirable" place to eat dinner within a 6 mile radius of the motel. We did not feel comfortable in places where we were the only Caucasian folks within sight, but then, this was the Atlanta area of Georgia.

    1
    « BW reservation system doesn't work »

    Booked online directly through BW system for King bed room. Upon arrival, we were informed they were full and did not have our room available. They had a Jacuzzi king or 2 queens. Of course the Jacuzzi would be more money, but the 2 queens would be the same. We had been on the road for 14 hours, so took the 2 queens. It was not the same price -- it was more than my confirmed room should have been. Unfortunately, I didn't notice until I saw my credit card statement. The lady at the desk acted like it was my fault that they didn't have the room. She told me that I should have called to confirm the availability. Why should one have to CALL when given a confirmation number. She told me that the BW reservation system makes this kind of mistake all of the time. Making me think twice about ever staying at a BW again. The room was dirty. Supplies left in the room were the bare minimum. One tiny bottle of Pantene and one tiny bar of soap. I was very glad that I packed extra supplies. Only one ice machine was working and was producing ice very slowly (likely from over use). This hotel has 2 buildings. I would not have wanted to be in the back building (where the ice machine was located) if traveling alone. The breakfast was all cold foods except for the make your own waffles. I would pass on this place. And if going to a Best Western, call to confirm before arrival.

    4
    « Vivian And Aubrey Rock »

    We're women truck drivers so we're picky. We made a last minute reservation at the BW and walked into a clean, well maintained lobby. Greeted by 2 friendly smiles and wonderful sense of humor, Vivian and Aubrey. After a long day the laughter was what I needed at the time. After walking out of the lobby I went to the room before even going to the truck. As I expected, perfect! Everything clean and updated. Air condition blowing so I didn't have to come in and sweat a hour waiting to cool off a big, spacious room!! My visit at BW Southland was almost perfect. My only complaint was the next morning the house keeper was knocking every 15 minutes. I'm guessing she didn't have many rooms that day and wanted to go home. Understandable, but annoying. Also, normally we stay at a Wyndham Hotel where a late checkout is no problem, and the desk clerk whom name I won't mention, considering she was anything like Vivian and Aubrey, wouldn't allow us a late check out. Although I didn't like the fact of not being able to check out late, I'll definitely go again if I don't need a late checkout. This hotel is a great place for families, couples or business, you won't be disappointed!

    3
    « Okay for overnight stay »

    When we arrived our reservation was not in the system. I had booked directly with Best Western so not sure why that happened. Luckily there was a room available. We were on our way to Orlando so this was just an overnight stay to break up the drive. Rooms had been updated but still looked like they needed some more work. We were in a non-smoking room but still could smell smoke. Would not have stayed for more than one night. Morning staff was very friendly at checkout.

    5
    « Thank you »

    Thank you for making our trip a success. I had not seen my godson in almost 3 years and we had a great time. He enjoyed the pool and I truly enjoyed the comfortable bed. I will definitely visit again next time I come to the Atlanta area

  • 4
    « Almost home »

    The workers very helpful. Bed comfortable. Room clean. A comfortable chair for both of us would be nice. We like to put up our feet and read after a long day of driving. Breakfast a little disappointing. Price good, but not up to normal Best Western standards.

    3
    « Disappointed! »

    I booked this hotel on Hotwire which I usually have good luck. Upon arriving at the hotel, I was told I was getting a smoking room, I stated I did not want a smoking room nor did I request one. The attendant informed me that since I had booked from a third party I had to have the smoking room unless I wanted to pay more money to get a non-smoking room. Not pleased at the attitude at all!

    5
    « Clean Comfortable Budget Priced! »

    For a great value on the road check this out! From the friendly and professional staff, to the very clean and comfortable rooms I was impressed. Yes the architecture is dated (Retro and fun in my opinion), but for the price you won't find a better value! Perfect for that one night on the road when you just want a nice room and a great breakfast before heading back out.

    1
    « One Bad Apple From The Tree can ruin your whole trip »

    My family and I booked one night for our 4 day vacation. We arrived at the hotel around 4pm the same day I booked. Everything went great during the check-in (Thursday), and the first night.so, my family and I decided to book another (Friday) night the same way on-line. My husband went down stairs to the front desk to check-in again. We had no problems, they automatically keep us in the same room. It was quick and smooth. So, I wanted to stay one more night. I did what i normally do, as far as on-line making reservations. My husband went to the front desk Friday night to see if we could go ahead and check-in for Saturday. The late night front desk lady was LAWONDA, which she had been at the desk every night we called or went to the desk late. Miss. Lawonda was a sweet and very helpful, patient lady.. So, she said we couldn't check-in until the next morning. Which I didn't think was a problem, b/c we haven't had any problems so far. The next morning (Saturday) my family and I went to the front desk to have breakfast and check-in for that night. I when I was approached by a new lady I have not seen so far since we've been there. SUESANNA, she first claimed she couldn't find my reservation, I gave her my full name and my husbands.Then she claimed she couldn't get in touch with the people she needed to call to confirmed our reservations. I stood at the desk for at least 45 mins or more. While my family was sitting in the dinning area waiting on me to have breakfast together.. Suesanna was getting loud with me, and I was simply asking her if we needed to go and pack or whats the next step!! but I told her either way I want our refund back b/c we see it clearly that the payment went through the night before like the other night with no problems. And I was not leaving without a full refund. She (Suesanna) had the nerve to say :I'm doing you all a favor by keeping you in the same room and not putting you in another room".. I was so pissed, then she says "everything is fine, just go to your room, Ill call you when they answer for your reservations" Then when we went back to our room, my husband had to leave right after to get use some satisfying breakfast from Krystal's. Because the hotel didn't have a full breakfast like the past BW's we have been to all over USA. So that was another let down. No meat, no eggs, no grits,only cereal, and bread. Not filling at all. If more the one other hotels have full breakfast, this should have one also. But getting back to the story, House keeping opened the door while I was changing back into my gown. She apologized. She showed my that on her chart the put us in as checked-out. And mind you we just left the desk. So she gave us more towels and emptied our trash. This was about 9am, check-out is not until 11am. which we were told that we didn't have to by Suesanna. We received a call from Suesanna @10:30am that everything was fine and we have no worries. Meaning our payment and reservations was received. So we rested until 4pm with no other calls no knocks on the door... So, we are thinking everything is straightened out. My family and I left the room around 5pm to have dinner and view a movie. We returned around 12am Sunday to get some sleep. We stopped at the front desk before going onto our room, to ask for more towels. Miss. Lawonda was there. She asked me what room I was in, I told here 213. She said they locked you out of your room. The morning staff listed you were spouse to be checked-out. I said not again!!! Miss. Lawonda called the manager at home they told me what hey received, and why they thought we were checking-out. And I told them what happen earlier that day.. So, basically Suesanna didnt look at our names in order to check us in the correct way. And Suesanna didn't have to even create all the problems and drama she did. Miss. Lawonda re-checked us inn for Saturday night and gave us new keys and apologized for all the mess. I was just ready to go right then and there. I went straight to the room and started packing. At first I was to tired , my mind was set to just go to the room and get our children ready for bed and go to sleep. But after that I had a burst of energy to just pack and stay up until it was time to go... And the bathroom sink was always stooped up..

    3
    « trip overnight »

    Compared with other hotels like Quality Inn or Comfort Inn, Best Western is cheaper but not giving the comfort the other hotels give you. For a litle higher price you get much more comfort and better rooms with other hotels.

    5
    « Positive Experience »

    Overall an excellent value. Clean comfortable rooms, very good breakfast. Quiet and restful experience. I stay at this motel on every trip to the Atlanta area Easy access off of Rte. 75. Good dining choices in the immediate vicinity of the motel.

    3
    « Vacation travels »

    Very limited parking. Was very hard to find a spot due to all of the oversized vehicles. Apparently buildings are under a much needed renovation. Even though dated rooms. It was clean and comfortable. Staff was very helpful and courteous.

    1
    « Walk-in »

    Was a walk-in after driving 13 hours. I am a Best Western member, and was told they don't accept cash, just credit cards. Never heard of that, even 5 star hotels accept cash with a deposit. Anyway went to the Hampton Inn up the street and paid my security deposit and room cost and had a wonderful time!

    5
    « Another great stay »

    My previous 3 stays at this hotel were all superior. This stay was no exception. The location is convenient to the IHOP and Cracker Barrel restaurants. Being close to the International Airport Terminal was a big plus.

    5
    « last day and a good choice of hotel »

    polite staff nothing was to much trouble, you could walk to stores and restaurants ihop across the car park also cracker barrel a great hotel , nice pool to relax in , easy drive to Atlanta airport overall only a one night stay but a great choice

  • 5
    « Great location to Atlanta attractions »

    Great location to Atlanta attractions. Seems like a nice part of town. Lots of local stores and restaurants in the area some within walking distance. Location outside the horrific Atlanta traffic, which is good. Rooms are laid out very convenient. The breakfast was not very good. Our second morning we opted for Waffle House which was almost next door.

    4
    « Good family budget hotel »

    Everything was good. Great value for the money. Just 15 miles from Downtown and Aquarium. Right on highway exit and easy to locate. Breakfast was good and staff was polite. The room was clean and beds were nice and clean. We stayed for 2 nights and staff cleaned the room when we were out without us asking to do it. Great service. Only 1 thing which I felt little low: I reached at 3 PM on 28 May 2016 and at 5 PM I made a call to ask for a soap. The Lady on the call told me that they don't provide any service on the day of check-in but she will send extra soap anyway this time. I felt little bad. It was unnecessary to say that on the face of a person. I felt as if I was refused literally and almost thought of saying thanks and to not send any soap to my room. But the lady was polite. I am not complaining about her.

    5
    « GREAT HOSPITALITY »

    The hospitality at check-in was so wonderful after a very long hard day on the road that it was the bright spot of the day. The place is beautiful, great rooms, nice parking, a outstanding breakfast bar, good food, and a room rate that can not be beat. If you in the area please stay here.

    4
    « Plesant hotel, Great Staff »

    My husband likes his eggs and bacon or sausage and was a little disappointed that it wasn't available. Also biscuits and gravy would have been an added bonus. The room was pleasant except I felt the carpets could use a shampooing. Everything else was clean and tidy. The room was arranged so the bed was away from the air conditioner which was nice and quiet. This arrangement was ideal for sleeping. Most rooms come with two bathe towels and I asked for another which I immediately got. Over all our visit was very pleasant and we would stay here again.

    5
    « Nice hotel. Great location. »

    Conveniently located close to freeway. Fast checked in and out .Friendly and nice staff. Room is roomy with nice furniture. Bed is comfortable. Bathroom is clean with all toiletries. Free and fast Wifi. Breakfast included self-made waffle, pastries, fruits, yogurt...Parking is easy to find. Good Vietnamese restaurants are closed by. LOL Would definitely recommend to everyone.

    5
    « Convenient »

    Easy on/off from interstate and close enough to Atlanta to avoid major traffic backups if you leave early enough (before 6 a.m.) Comfortable beds and pillows. Internet worked ok and was quiet and comfortable and safe. Would be nice to offer fruit or something for guests who need to hit the road early but there was coffee.

    5
    « Excellent Place to stay »

    This Best Western was awesome, clean, very comfortable! The cafe is wonderful food, but a little pricier!. The staff goes above to make you happy and the environment feels luxury and very safe, but convenient to everything.

    3
    « WEARY BUT IT WORKS »

    Unattractive in appearance, a mid 1980's facility with many years of constant use as evidenced by the chipped metal entry doors and tired but clean bath. Overall, and this is what counts, it is clean and well-maintained and succeeds in spite of its issues. Small rooms by today's standards, but nicely equipped with microwave, coffee maker and supplies, iron and board, fridge, 32 inch flat screen non-HD TV. The lumpy bed in #122 has sprung at least one spring by its sound and should be replaced but likely won't be. Although the bath is small it does have a powerful stream from the shower, and overall the place succeeds, but barely.

    2
    « OK for one night on the road »

    I will not stay here again and would not recommend this place. The sheets, towels and bathroom fixtures were clean but the floor and surface tops needed a good vacuum/cleaning. Base boards were very dusty.

    3
    « Acceptable »

    Very friendly staff, convenient location for an overnight stop. The facilities a bit outdated, the refrigerator was so loud that we had to wake up during the night and unplug it. A continental breakfast is available, but we did not bother.

  • 4
    « Fourth Visit, Always Good »

    I always stay at this property when I attend an event in the area. It's always clean, staff are professional, courteous and helpful. This is a great pet friendly property with a little greenspace if you need to walk a dog. IHOP and Cracker Barrel are within a short walk, which is great, and Cracker Barrel does to-go orders so I did not leave my pet unattended for long. I would recommend this property to anyone visiting the area.

    4
    « Good location, Clean bed, bathroom and hot breakfast »

    Great place for a quick layover. Everything are clean and works. There are close by Costco and Vietnamese restaurant also I-Hop and Cracker Barrel are right behind the hotel just walk across the parking lot

    4
    « Great Place to Stay »

    The great reviews are accurate. Clean rooms, very comfortable. Quiet location. Very helpful staff, except when we asked for any area restaurants to check out all they could suggest was fast food, so we relied on Yelp. Would definitely stay there again and it was a great value.

    4
    « great stay »

    This was a nice clean hotel. The staff was friendly and the breakfast was nice. The rooms were clean and so was the grounds. I have not complaints about this hotel other then I like my sick in my restroom.

    4
    « Good Again, Great Location While on the Road!! »

    We've stayed at this location before. Front desk staff are very helpful & welcoming. Even more so, the breakfast room girl who was courteous and just great!! Breakfast offerings are good and we can be in for a quick meal and back on the road quickly. The room was clean however the decor is dated and in need of a renovation. Too bad it was a cool stay since they have a great pool area.

    4
    « Clean, Comfortable Rooms, Friendly Staff »

    We booked this motel based on AAA ratings. The room was clean, the beds soft, and the water was hot! The continental breakfast was well stocked, everything fresh. The only issue was you could sometimes hear other guests walking above. If that bothers you, ask for a second floor room.

    2
    « Last choice kind of place »

    Just wanted a place to rest for a few hours on the way to Florida. The two ladies that checked us in were fabulous, super friendly, quick and helpful. That is the positive. Mattresses were comfortable and extra pillows were a plus. Air worked and was cold, cold, cold...which in a hotel of this type was a wonderful surprise. Pets...traveling with our size dogs (50 lbs+), we are limited to only a few hotel brands. Yes they accept pets, what they did not tell me on the phone earlier in the day, was the $10 per pet charge per pet. Traveling with two dogs, I know some charge a fee, but normally they tell you about the charge when you call to inquire. Rooms...they are what they are. An old hotel doing its best to still make money. The rooms are one step above a dive. Sheets were spotless, bathroom was bare and basic. Everything is old, I did see stains on the bed skirt and chairs. I wouldn't go bare foot, definitely a wear your shoes kind of place. With all that said..If your limited in your choices, it's fine for the night. I would just try other hotels, with a better rating, before choosing this one.

    5
    « Impressively Clean. And Safe Location! »

    This Best Western's Patricia Lopez must be the most conscientious "maid" ever. I've never, in 15 years of staying at motels all across America and Canada, stayed at a motel where the staff cleans the bathroom air duct vents. Kudos to Patricia Lopez. Also, in many motel bathroom floors the grout on the bathroom floor mysteriously changes color. You know what I mean. Not where Patricia Lopez works. The grout was as clean around the toilet as by the bathtub. If I could have stayed at this Best Western on my return drive, it would have been a pleasure to do so. While I couldn't park directly in front of my motel style door, I could park very close. The hotel was off the main drag, and down a hill, so it was quiet, and I felt that a ground floor room was going to be safe in case of tornadoes. The Morrow Best Western is well worth driving past the Quality Inn and other motel delights.

    1
    « CHECK YOUR BANK ACCOUNT »

    We were headed down to Florida for a memorial and to take care of family business. Morrow was our halfway point for the night. Our card was charged the correct price at check-in but once we were back home, a new charge was sent through for two nights, DOUBLE THE ORIGINAL AMOUNT. We're still waiting for this to be corrected. We won't ever stay here again.

    4
    « Pre airport »

    Room was clean and quite. One night stay before heading to Atlanta airport the next morning, easy drive to the airport. Only problem was the wifi did not connect to the internet to check on flight status.

  • 1
    « Fraudulent Charges - Staff are thieves and RUDE »

    I stayed at Best Western Southlake Inn in January for two days. The places was filthy and run down and needed lots of work. I had been advised when I checked out to get ahold of someone, but I had used my points for a free stay and decided to shrug it off because it was the last couple days of my vacation. I come home to a credit card charge of $100 unsure of what it could possibly be I called the establishment. First I talk with Suzanna who had found the charge and put me on hold so her manager could explain. I waited and waited until she finally came back and asked if her manager could call me right back. I thought it was weird she couldn't explain it to me but decided to wait until they called to see what they had to say. At this point 2 hours had gone by so I decided to call back myself and talk to manager. Suzanna then told me she was sorry but there was no manager or supervisor of any sort available that day. Feeling lied to I explained who I was and the purpose of my call and she apologized because she unfortunately was the only one there. I then asked if she could explain the charges to me, I am told that there was cigarettes smoked in the room. I am currently 8 months pregnant at that point I was 6 months pregnant and NOT A SMOKER I was appalled. I asked how that could have even been determined she said the housekeepers had even taken pictures of ashes in the room. I then asked if they could be sent to me I was going to dispute the charges. She insisted she didn't know how to do such a thing and I would have to wait until tomorrow morning when her manager Melanie came in, I hung up feel lied too and very unimpressed of the lack there of knowledge of her job. Melanie did call me the next morning once again claiming I had smoked cigarettes in the room. I tried to to explain how that was impossible because neither me or my fiance smoke cigarettes and I was pregnant but everytime I tried to talk she would talk over me. I told her Suzanna told me there were pictures of ashes in the room, and Melanie told me there were no pictures and no one idea how i got thay information but they weren't taking the charges off. I was furious I'm pregnant and not a smoker so I asked for the general mangers information or her boss and she hung up on me. I called back again because I wanted someone higher up than her and was told it was just her and the general manager was the owner who didn't have an email she could give me or anywhere I could leave I'm a voicemail but was assured she would pass the information along if he ever came in, and again hung up on. I have never been so disrespected in customer service from anyone before. Let a alone a a manger, how frightening to have someone running your hotel and front desk. It was filthy they are rude. And won't bat an eye about stealing from people. I don't recommend this place to anyone and best western should not let them carry there name.

    5
    « Stay at Morrow GA »

    We have always had a good experience when staying in Morrow,GA . It is in a good area to stop . Restaurants and shopping are close buy, along with fuel!It has very good access on and off the interstate.

    4
    « Perfect place for one night »

    Spend the night for an early flight out of Atlanta, price was much better than prices in the city. Hotel is not fancy but is clean. That is the only thing I cared about when staying one night for a few hours.

    4
    « My Stay at Best Western »

    It is a nice hotel with friendly staff. Especially Melanie. You should have joining rooms. It would be easier for some families. I think they should include small sample size toothpaste or even lotion along with their soap. Otherwise than that it was indeed a pleasure to stay there.

    3
    « Needs work »

    I recently stayed at this hotel for two nights. I have to say I was very disappointed! When we first walked in the latch lock was broken and falling off the wall. I had to take a picture of it to make sure we would not get charged for it! I also noticed that the paint was chipped and the shower water pressure hurt my skin. I would not stay at this hotel. The staff however was very nice. Breakfast could have been better

    4
    « Glad I stayed »

    We were very glad we chose this particular hotel to stay at on our way to Florida. It was nice and clean. The staff was friendly, courteous, and accommodating. They all seemed genuinely interested in our comfort and making sure we enjoyed our stay. It was very quiet all night also, which to me is extremely important.

    3
    « No Frills »

    I have stayed in better I have stayed in worse. It was a room with a bed at a decent price and served its purpose. The room needs work (chipped paint, stains places) the linens were clean. The walls are thin and we could hear everything. Breakfast selection was just ok. Could use more tables. Staff was welcoming and nice

    5
    « Hotel Review »

    Very clean. Excellent staff. Excellent price. Would definitely recommend staying at this location. Only thing that could be improved was the breakfast. Can't complain for the price but a few more items on the menu would have been nice.

    4
    « Great place to stay for events at Expo Center »

    This is the second year I have stayed at this Best Western when attending the dog shows in Atlanta. The staff is very friendly and helpful and they keep the grounds and rooms clean. yes, there is a pet fee but the room rates are so reasonable it is still less than many other in the area even with the fees added. Check-in and check out were quick and efficient. The room was clean and the bed was comfortable. Great value for the area.

    2
    « OK for quick, cheap-ish, 1-night stopover, but look elsewhere otherwise. »

    A bit run-down on the outside, but who really cares? The room is a bit rundown, and lacking in some amenities, but it does have a mini-fridge and microwave, so that's a plus. Breakfast wasn't very good, but if you love carbs and more carbs, it's not bad. My main problem here was the housecleaning staff... or really, one very rude and inconsiderate woman in particular. If I was in the same situation again and needed a quick stopover in Atlanta, I would consider this again. One recommendation: there is a GREAT Vietnamese place with Pho, etc, just around the corner. Quite yummy!

  • 5
    « Stay here....PERIOD »

    This hotel is reasonably priced,CLEAN;attentive and personable staff,and as accommodating as it gets.They truly bend over backwards to please.I travel with my 93 year old mother and they have always tried to get a first floor room for us. STAY HERE and NOWHERE ELSE. Period!!!!!

    4
    « Great 'Bang for your Buck' »

    The front desk was helpful. A great price. Room was clean. Beds were comfy. Tv was great. Small bathroom. A simple but nice breakfast included. Appears to be dingy from the outside, but the room and fixtures were up to date. I'd easily stay there again.

    4
    « Good »

    Enjoyed my stay, and the staff helped out a lot. The rooms were clean and I will be coming back soon. Great location, close to mid-town. I REALLY enjoyed the first floor rooms. Next time, I will bring my puppy.

    5
    « Good stay »

    This hotel was great - renovated interiors, clean rooms, courteous staff. Breakfast had fewer choices than some other BWs, but food quality was good. Also, location is excellent if you are headed, since it is just past the Atlanta traffic congestion.

    4
    « Pleasant stay. »

    The room was very quiet and clean. Beds were comfortable and shower was good. The staff was very friendly and helpful. The breakfast was adequate. It is pet friendly ($10 per pet) and rates are good but taxes are outrageous. Taxes were $16 on a $72 charge.

    2
    « Horrible staff and service »

    The front desk clerk didn't greet me upon walking through the door I had to greet her first in order to be spoken to also didn't give clear instructions as to how I could find my room or what time breakfast started the breakfast clerk was really rude and short she kind of hovered around it was really uncomfortable the breakfast its self wasn't worth getting out of bed for stale bread and a waffle and a hard boiled egg not as up to date as other best westerns the orange juice was watery and the apple juice taste like syrup no coffee lids or sleeves so I wasn't able to take a cup to go it was just a really bad experience I do not recommend

    1
    « I was not happy with my stay. »

    1. Motel like appearance. 2. House keeping is not good. Had to change room because of a bad smell. 3. The interiors need a make over. 4. Breakfast options are very limited and the breakfast room is congested. Avoid peak times, go early or late.

    4
    « Pleasantly surprised »

    After staying at several other pet friendly motels in the past few months that I would never use again, I had become skeptical of finding one where as a woman traveling alone with my pup would feel safe as well as when you opened the door you didn't immediately know you wouldn't rebook there again. Luckily that isn't the case at this motel. The room was very clean and the bed was very comfortable which is all I ask. You would never know the motel allowed pets as I smelled nothing bad in my room. The room also had a microwave and refrigerator which was a plus. It's location is just south of the airport so the next morning I was already past the heavy traffic in Atlanta. Wouldn't hesitate to book this motel again.

    3
    « Too many taxes »

    Paid State Sales tax City Occupancy Tax Georgian Transportation tax All amounting to almost 20.00 Close to a Cracker Barrel / IHop and Waffle house. Rooms were clean but not large. Free breakfast consisting of hot waffles, coffee, tea, toast, cereals, pastries etc

    5
    « Hotel Review »

    The bed was very comfortable with clean linen and the hot tub in the room was very useful and helps to relax me after a day's work and meetings. The breakfast was good and the staff was very helpful and very professional. The hotel is in great location close to the mall and a variety of restaurants

  • 1
    « Don't waste your money spend a few more dollars for a nicer hotel! »

    We were taking a 3 day vacation to Atlanta and thought we could save a few bucks and stay on the outskirts of town. Big mistake, the hotel is so outdated, no vending of snacks you have to go to the counter. They didn't clean our room! The counter lady gave me a hard time when I asked for more towels! The WiFi kept dropping and was slow! Over all a huge fail, should have went to a Marriott or Hilton!!

    3
    « Nice, Clean value for the money »

    I stopped here with family on the way to Florida for vacation. It is the old exterior door type of facility but was clean and updated and relatively quiet overall. There are several places to eat at the exit and the hotel is right off the highway which made for a easy on and off for the trip. One thing to be aware of is that there is a train track right across the highway which was quite the surprise as we stepped out of the car with the engine blowing the horn! The staff was friendly for check-in and I used the express check out the next morning. I would recommend this for an overnight stay but not for an extended stay.

    5
    « Don't Let The Exterior Make Your Mind »

    Yes, though the exterior may seem interesting, the room is clean and quite comfortable. We both really enjoyed our stay. There is complimentary continental breakfast which was good. There is ample parking and is located very close to the highway exits. Overall, we would recommend this place to anybody who does not mind staying a little bit on the outskirts of Atlanta.

    5
    « After a horrible night elsewhere... »

    Darlene at the front desk was amazing. She has exceeded my expectations. I had a horrible night elsewhere and her friendly face and very helpful attitude was by far amazing. Thank you for being so kind!

    4
    « Nice hotel that allows pets. »

    Traveling to Michigan and due to I-75 being closed for five hours unexpectedly I didn't get as far as I wanted to go on my first day. Finding a safe, clean hotel that is pet friendly without a reservation is touch and go. So thankful to stumble upon this Best Western! I was exhausted and my two dogs were sick of the car. The property is right next to a Cracker Barrel restaurant literally within walking distance. Other eating options are very close. I ended up ordering pizza. Rooms are clean and accessed via outside entrance. Nice selection of cable channels. Free wi fi with good reception. Bed was comfortable with great pillows! Bathroom was clean and toilet/shower are separate from sink/vanity area. Mini fridge and hair dryer are also in room which is a nice plus. All buildings are two story. Vending machines on property. Staff very friendly and helpful. I believe they offer a free breakfast before 10 or 11am though I didn't partake in it. I thought the price was a little high for a best western but overall I was quite satisfied with my stay and would recommend to anyone.

    4
    « Just a Place to Stay »

    The room was adequate and comfortable. Clean. We were disappointed in the quality of the breakfast. Our second day we went somewhere else to eat. Just a typical hotel. If you want to stay at a convenient location this would be the place.

    4
    « Better than average »

    The location is close to I-75 but just a little difficult to get to. There are several nice restaurants nearby. There is a laundry on site and that's where you go to get ice. It's not centrally located and you need to use your room card to get access. However, that wasn't working for me. The light turned green but the door wouldn't unlock.

    4
    « Nice place to stop in Morrow! »

    We stopped here on our way to FL, from IL and were very pleased with the neat and clean room. We were up on the second floor, and the room as very quiet during the night. We thought the breakfast was fine and will stop here again.

    5
    « So glad we stopped! »

    After a day of traffic jams and congestion on our way to Florida, we saw this hotel in our Next Exit book. I called, made reservations, and hoped for the best. The desk clerk was friendly, the lobby was clean and well-lit and she told us all about their breakfast offerings. The pet friendly places we stayed at before were usually lacking carpet or many amenities at all. Here we walked into a spotless room with beautiful carpeting, a king sized bed with luxurious sheets and pillows, a large flat-screen TV, a fridge, microwave and complimentary coffee. Our dog usually sniffs around smelling previous dogs in the room. She didn't do that here...she just went under the desk and fell asleep. Extremely clean room, dressing area, and bathroom! We stayed in a corner room that opened out to a clean, well-lit dog walk, and the night was quiet and peaceful. This will be our stop on our way to Florida from now on!

    4
    « More Travels with our Buicks, Orlando »

    This hotel was selected by location, we wanted to be south of Atlanta so we could drive through easily early in the morning. It is a large complex with 3 separate buildings, and a large parking lot. Our room was in unit 3 and we could park outside our door. The room was clean and neat and everything worked. We were told that breakfast was at 6 am, however the info in the room said 7 am on weekends, when we checked out at 6:10, breakfast was available, so we did eat. It is an older hotel, but we would stay there again.

  • 5
    « Great service comfortable beds »

    This is our 3 time staying at this hotel! It has all you need! The staff are awesome and very helpful! Melanie was at the front desk when we arrived we were greeted with good old southern hospitality!! Highly recommend this hotel if you want something affordable and comfortable!

    3
    « Great Staff »

    The staff here is great. They took care of me promptly and after a long day that was much appreciated. The room was OK but the housekeeping needs improvement. Several fast food places close by so that's handy. Not sure if I'll stay here again.

    4
    « Hotel staff »

    I had made my reservations for vacation on-line. When we stopped in Georgia the young lady that checked us out in the am was so helpful. She helped me signed up for Best Western reward program because I was not sure if I had done it right on-line. I really appreciated her patience with me

    5
    « Fantastic experience »

    This was a wonderful place to stay. Like the trees and foilage around. Rooms are very well kept and cleaned. All personell are so nice and courteous. If you are planning a trip and need a place to stay, please don't pass this one up..The beds are wonderful, very comfortable..Breakfast is great, you know, a great continental breakfast.

    4
    « Nice Stay »

    My family stayed here one night while on our way to Florida. We arrived around 2 in the morning, and the staff was still upbeat and cheery. I didn't realize the rooms were accessible from the outside, but that didn't bother me. The room was very clean, and the beds were comfortable. They had a wide selection for breakfast that was very well put together and was delicious.

    5
    « Amazingly comfortable, well appointed, quiet stay near Atlanta Airport »

    What a wonderful surprise after a long day of travel! Beautiful room, new beds, pillow assortment, exceptionally clean and well appointed room. The bed was so comfortable that I forgot I was in a hotel. Check in and out in the morning with Darlene was both professional and friendly. This is a rather odd layout for a Best Western, set up in several buildings. There is no elevator but many ground floor rooms if needed. Plenty of parking, easy access from freeways and to the airport. I cannot say how wonderfully comfortable the beds were for a great night's sleep. The only think I cannot offer any information about is the breakfast as we had to leave to get someone to the airport at 5 am. Especially for a very reasonable price, I couldn't have asked for a more airport convenient or comfortable place to stay.

    5
    « Most comfortable »

    Our two night stay went off without a hitch. Friendly, efficient and fast check in was welcome after a 12 hr drive. Clean, comfortable room in rear of building was quiet, and you can't hear nearby interstate. Comfortable beds, and super convenient location for areas south of city. We would stay here again.

    5
    « good value /clean »

    Good staff take care to insure clean, safe stay at very reasonable prices. Convenient to restaurants and shopping, easy access to highways. Good parking . I use this hotel 4 to 6 times a year for about ten years , reliable service

    4
    « Good location, great rate »

    We stayed at this hotel back in May and were so satisfied that we returned on our next trip to the Atlanta area. The service is great, the wifi was quick, the location is quiet, and the property is well-maintained. Exactly what we look for when traveling. T

    4
    « On the road »

    Not bad at all for the price you pay. Surprisingly comfortable and clean. Wifi strong. Flat screen tv. In room coffee and fridge. AC pretty quiet. Customer service good. Bedding very nice. Perfect for a stop on the go. All you need around, and right off the 75 exit; Yet in a quiet area.

  • 4
    « Nice Room »

    This was just an overnight stay on our trip south. We could have spent less money but Best Western has very nice rooms for a few dollars more. Pets are allowed but no mention of a fee until I asked. There are several restaurants within walking distance. Our room was nice and quiet and parking in front of the room was very convenient.

    4
    « stopover night »

    i stayed at this location on route to Utilla, Bay Islands. The bed was very comfortable and shower Ok. Breakfast was acceptable , continental with cook your own waffles! was good.Would stay here again.

    3
    « Inexpensive and comfortable »

    Pros: Clean room Comfortable beds Excellent water pressure in shower Friendly staff Great location, right off I-75 Cons: Lights in room flickered on/off the entire time they were on Hot water faucet in tub difficult to control, which could have been very dangerous if my kids had showered There was a nearby train that blared its horn going through the town in the middle of the night, so light sleepers beware. Overall, I still consider it a good value for the money and would probably stay here again for a quick night's sleep on the way to Orlando.

    4
    « My BestWestern Stay »

    Very nice room. Lobby wasn't that great but the room was nice for the price. I will stay there again. I had the room with a king bed and jetted whirlpool tub for less than $100. Great Price, Great Location. I enjoyed my stay.

    5
    « Great Stay »

    We stayed here as a sleep stop on our way to take our daughter to college in Tennessee. We were extremely pleased with the location which seemed like a safe environment. The lady on duty at midnight was very friendly and helpful. The room was nice, clean and comfortable. We were able to check out quickly and get back on the road. This hotel will be on our list when we make trips to TN as a stop over and rest.

    4
    « Very nice and warm environment. »

    The staff personnel were very nice, and helpful. The desk person that checked me in was cheerful and very professional. I would recommend this hotel to any future guest. The grounds appeared to be clean and very well kept. Me and my family enjoyed the stay.

    5
    « Great stay! »

    Beautiful renovated room! New furniture and beds. Very clean room and bathroom. Breakfast ares clean and food fresh. awesome staff - easy checkin and check out. Enjoyed my stay in this Best Western Inn.

 

Getting to the hotel ...

All directions
·From: Interstate 75. Take Exit 233 and travel north . 25 miles. The BEST WESTERN Southlake Inn is located on your left.