BEST WESTERN Hotel Monticello,  Monticello

3.0/5  - based on 230 guest reviews.
16 Raceway Road, 12701-1109, Monticello, United States - See map
+1 845 796 4000 +1 845 796 4072

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Game room
    Game room
  • High speed internet access
    High speed internet access
TripAdvisor Traveler Rating
based on 230 traveler reviews
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Enjoy convenient access to the Monticello Raceway, the Holiday Mountain Ski area and the beautiful Catskill Mountains while staying at this full-service Monticello hotel. Situated in the foothills of the scenic Catskill Mountains, the BEST WESTERN Monticello is a full-service hotel offering comfortable accommodations, a convenient location and friendly customer service. Situated in southern New York, this Monticello Village hotel features 62 well-appointed guest rooms, each complete with cable satellite television with HBO® and free wireless high-speed Internet access. Enjoy a variety of hotel amenities including a complimentary continental breakfast, an indoor heated swimming pool, whirlpool hot tub, steam room, game room, full business services and meeting facilities accommodating up to 100 guests. The BEST WESTERN Monticello is conveniently located less than one mile from several local attractions including the Monticello Raceway, across the street, the Government Center and the Mighty M. Gaming/Racino. During winter months, spend the day skiing at Holiday Mountain or play a round of golf at one of several local courses in the spring and summer. Other outdoor activities include tennis, deer hunting and water sports on White Lake, just six miles away. Guests will also enjoy touring the Bethel Woods Art Center & Museum or taking a quick day trip to nearby Bethel and Middletown to go skydiving or hot air ballooning. The Monticello area also hosts several events including music festivals, baseball tournaments, golf tournaments, debate tournaments and the annual Jeep Jamboree. The friendly, helpful staff at the BEST WESTERN Monticello is ready to ensure a fun-filled memorable stay in Monticello, New York. Make a reservation today and save! Enjoy your stay!

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Room 1

Guest reviews


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based on 230 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
49
Verygood
 
60
Medium
 
53
Poor
 
33
Horrible
 
35
Business Business 54
Couples Couples 58
Family Family 60
Friends getaway Friends getaway 28
Solo travel Solo travel 14
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Monticello,Monticello
  • 5
    « Very nice and clean friendly staff »

    I originally wanted to save a few bucks and go to the super 8 just down the road it was nasty dirty no breakfast and nothing felt clean was very unhappy there the whole time. Every trip since that has been very pleasant I get a full breakfast very large and spotless room it's very relaxing and enjoying. Jenn is always a pleasure along with the rest of the staff whom I have met. I look forward to my next get a away as soon as I'm home from the last.

    5
    « President of company »

    Loved the facility. Will return. Front desk clerk very helpful. Dominica is helpful and courteous. Made sure room was taken care of. She made right on issues. Very helpful. Always smiling and is great at her position.

    4
    « Clean room, very nice for the price »

    My husband booked this hotel as a surprise for our wedding anniversary. I have to say he did pretty well! First of all, the staff was INCREDIBLE. The young gentleman who checked us in was very helpful, down to helping us figure out where I could get my medicine that I left at home and giving us very detailed directions to Wal-Mart (from which we of course emerged with WAY more than my medicine!) And Nanette, the young lady who checked us out, not only looked up the two places that were on our "must" list, but even printed out directions to both of them for us! She also verified that we are getting our Best Western Rewards for this stay. I'm not sure what other people are saying about the town; at least where the hotel is seemed safe to us, and I'm very sensitive to that. Parking near the main entrance is at a premium; however, there is a side entrance, and if you know about that, it's a lot easier to deal with your luggage. We asked for a late check-out; no problem to check out at noon. Only issue I had was we did get a knock on the door at 11:30 am, but I just said we had a noon check-out, and we were fine. We started leaving the room shortly after noon, and were told we were fine; absolutely no hurry. We've been finding lately that simply asking for late check-out is all we need, and haven't had a problem since. Room was clean. TV was HUGE, and very nice. More premium channels than most hotels (still wish they'd get Hallmark Channel!) Mini-fridge and a microwave - saved a ton of $ on eating out, as we were able to get ourselves a couple nice meals and dessert at Wal-Mart. Room was handicapped accessible as requested - grab bars by the commode and the tub; the tub was probably one of the safest as far as the bars go. Yes, the decor is dated, but if we wanted to pay for carpet, drapes, and a bedspread that aren't goldenrod and brown, we'd go somewhere else. And pay a lot more. We were honestly just there to sleep, so the color didn't bother us at all. Now, what's making me make this a 4, not a 5 rating: there were 3 dead bugs on the bathroom floor. I was able to pick up two of them, but one was under the sink and I just couldn't reach it. I didn't notice them until a few hours before we checked out, so I reported it when we checked out. Nanette was very sweet and apologetic, assuring me she would let housekeeping know. I'm sure had I noticed it the night before that someone would have taken care of them for us. The bedspread had weird little "pulls" in it - kind of like a cat had been clawing at it. Again, no biggie, but definitely worth a mention. Also, I found several items of clothing in the top drawer of the dresser, obviously left behind by a previous guest. I did bring it to the front desk around 1:00 AM when I found it; the clerk at that time didn't seem as concerned as I was that they be returned to the rightful owner (it was a dark gray/black sweater, black cami, striped shirt/blouse, and a couple other items. Room was 121, in case the person who left them happens to read Trip Advisor!) The walkway from the side parking lot was taped off; fortunately, there is a small ramp to the left of the stairs that I was able to use. As seems to be the case, there are only 3 handicapped parking spaces. Not kidding that we missed out on getting the last one by about 5 seconds - we were about to pull away from the entrance when my husband let another car pass - and they got the last handicapped space. This was before we knew about the side entrance; we'll know better next time! One more thing: there was either a power outage or "blip" at some point during the night. We woke up to the clock blinking. There is no battery back-up for it. If you need to be up at a certain time, set your phone alarm or ask for a wake-up call, just in case; don't rely on the alarm clock in the room. All in all, we're planning a trip back to the area in a few weeks, and we're definitely planning on staying at Best Western Monticello at that time. Hopefully we'll be able to use the pool and enjoy the breakfast next time. The price was more than reasonable, especially for the time of year.

    3
    « Location is a double edged sword »

    We stayed in Monticello after hiking in Mohonk and finding the nearby hotels to be too expensive. The Best Western is very close to Bethel, so anyone who wants to go check out Woodstock or the surrounding area is about a 10 minute drive. It's also walking distance to the casino. That being said, Monticello is....not great. The hotel itself seemed secure enough, but I've heard horror stories from other patrons. The rooms were decent enough. It's a Best Western, you know what you're getting. The bed was extremely firm, but there was a comfortable couch in the room so I guess it balances out. They had a very nice selection of TV channels (including 4 ESPN channels, 3 MSG channels and 2 HBO channels) which is good because as I said, you're not going out in Monticello at night except for the casino. Our room had a whirlpool tub which was unexpected and quite nice, though for some odd reason the bathroom light was incredibly noisy when it was turned on. Breakfast was complimentary and was your standard hotel breakfast fare. There was also a pool and sauna that we did not take advantage of. The hotel was good enough for the price, but the only drawback is Monticello. I'd recommend the hotel, but not the area.

    3
    « Good Value »

    We stayed here for one night just to have a little fall getaway and visit Bethel Woods. The hotel offered a very good price for a nice sized room that was clean. The decor desperately needs updating, but that is not that important to me. The location is very convenient. There are several decent restaurants just up the road for dinner or lunch. The room and was clean, and the beds were very comfortable. There is a small indoor pool and a tiny gym. The staff was friendly and helpful. There was a minimal continental breakfast, but we opted to go to the cute diner down the street. My cousin stayed here during the summer, and payed twice as much as I did. I don't feel that would have been worth it, but I felt we had a decent stay at a reasonable price.

    4
    « Nice. Convenient location »

    Stayed at this hotel 1 night while passing through. Pleasantly surprised. Room a little outdated but it was clean. Free breakfast was terrific. Friendly staff. Great place to stay for the price. Close to Bethel Woods Museum.

    2
    « Inconsistent "Nickel and Dime" Pricing »

    My wife called here to request a large suite, and specified that we are a large family comprised of 2 adults and 4 kids, ranging in age from 6 to 12 years. The reservation specialist confirmed our large party, and reserved a suite for us that had a queen-size bed, a two-person sofa bed, and another sofa large enough for a child to sleep on. They also offered to bring us a cot if needed. Our reservation was for one night, Saturday, October 8, 2016. When we arrived there, the woman at the desk insisted that we pay an extra $20, claiming that our reservation was for only 2 adults and 2 kids. We explained that we did in fact reserve the room for 2 adults and 4 children, but she didn't want to hear it. She wouldn't let us stay there without paying, and given it was late and we arrived to the hotel after a 3-hour drive, we paid the extra amount but complained that we wanted to speak to a manager in the morning. We got to the room and it was mostly a nice room with ample space. The extra sofa that supposedly was large enough for a child to sleep on was very small though, and our son ended up sleeping on the floor. We also had to go back down to get extra blankets since they didn't provide the in the room. The next morning, we left at 8am and the manager was still not present. We checked out and the same woman that checked us in late the night before was still there. Ironically she was having a problem with another guest who was furious and asking to speak to a manager. Since the manager wasn't there, the situation started to escalate and we just left without adding to the confusion. We never had our billing problem resolved, and so we ended up eating $20. There aren't a lot of hotel options near hear, so if you have to stay in there area it's impossible not to at least consider this place. I could never recommend them though, and feel they are a "nickel and dime" kind of place that isn't truthful about their pricing. We come to this area frequently, roughly once per month, and thought this hotel might be a good alternative option for us. We usually stay at another place, but they don't have suites and the rooms get a bit small for a family our size. The customer service is better at the other hotel though, so I think all things considered we will return to our original hotel. $20 isn't a ton of money, but I felt we were treated unfairly and unprofessionally, and it left a bad taste in our mouths.

    4
    « Nice hotel, convenient location »

    Recently stayed 1 night to attend a concert at Bethel Woods. Hotel was as described, clean, rooms were spacious and quiet. Shuttle from the casino about 1/2 mile down the road was the best way to get to the concert venue. Check in and out was a breeze, staff was attentive. Would recommend this hotel.

    2
    « Not my first choice »

    There are not many options in Monticello so we had to stay here. The hotel is adequate, but I wouldn't recommend it. The room and bathroom decor are old. There was a hole in the wall in the bathroom; the toilet was wobbly and the electrical outlet by the bed was broken. Room had an old smokey odor even though it was a smoke free room.

    3
    « Decent accommodations for a good price. »

    We arrived very late, but lobby staff was very friendly and informative. Room was clean and seemed updated, but the bathroom needs desperate help. The rubber bathmat had mold on it, and the caulking on the shower surround was black and peeling. It was awkward having the sink in the bedroom. Breakfast was standard hotel style, but I was grateful not to have to drive somewhere else.

  • 3
    « Renovations needed »

    Other than being one of the closest hotels to the Bethel in the Woods facility and the raceway/casino there is no reason to stay here at this outdated hotel. I have stayed at other Best Western locations and this one is disappointing. The previous guests belt was lying on the floor, clearly visible, when we entered the room. Housekeeping is obviously lacking. Would look for another place to stay if I return to the area.

    3
    « Convenient Nearby Shuttle to Bethel Woods Performing Arts Centre »

    My fella and I are here as this is the closest hotel to Bethel Woods Performing Arts Centre. We had come to see Don Henley....and he was great! The hotel has a pretty gloomy lobby, and the rooms are rather dated, but it has something that trumps any other location... A SHUTTLE that runs from the casino across the street to the concert venue! FANTASTIC!! For $10 each, we caught the shuttle an hour before the concert and afterwards we took it back...in and out and back to the hotel in 40 minutes...man, we wouldnt have been able to get out of the parking lot in that time. Best money spent EVER!! so, the hotel may only be a three star, but that Shuttle raises it to a five.

    3
    « Utilitarian strictly for when you must be in Monticello »

    Arrived to 6 men talking and passing beers from coolers across the three front balconies. Thought this might get old fast, and staff were accomodating in moving me to other side of hotel (albeit in room without balcony). Good aspects of room: a decently sized work table, fridge, microwave, and good wifi (no charge). bed was ok. pillows were good. decor was atrocious. Poor aspects of room: no toiletries at all, irritating pole bar instead of closet, sink in the room. Hotel decor poor, breakfast very poor (bruised bananas, fake yogurt, cold egg stuff, sugar cereal, bad coffee, bulk-purchased sugar pastry, and breakfast room too depressing to sit in. i had 2 night reservation but told them i would leave at 3 on second day. front desk reaction: ok. check out then. overpriced for mediocre version of mediocre chain.

    3
    « Summer Conference Stay »

    Hotel is clean and Staff is pleasant. The breakfast needs upgrading though. Eggs were cold, some of sausages were ice cold(frozen) as I took bite to those I put on plate. Pillows were too soft for me.

    5
    « Great Place »

    Spent the night at this Catskill gem, clean comfortable room. friendly staff central location. no hassle stay. parking included just steps away from the heart of Monticello NY. three stars will come again

    4
    « Good place for an overnight stay »

    You can definitely tell there were certain things that were outdated but I didn't care for two night's stay. Hotel was very close to highway. Bed was comfortable, room was clean, staff was nice, breakfast was sufficient. I had hot water. Room was well-equipped with amenities. Isn't that really everything you need anyway? The only complaint I had was that I can actually hear people using the blowdryer in their rooms and sometimes talking, but that was on the first floor. Second floor was much quieter.

    4
    « Pleasure »

    Stayed for a week and had no problems. The staff was very nice and helpful. Rooms where clean service was good... Close to all. Had a very nice stay. Loved the diner next door Tilly's. Was my second time staying at this hotel and would definitely Stay again.

    2
    « Old and in need of remodeling »

    This hotel is very much in need of a remodel. I have linen closets bigger than the bathrooms. If you are an average size person good luck with the toilet and shower. The bedding is a throwback to 1960 and the pillows are lumpy and uncomfortable. The AC units in the room can not keep up with the summer heat and humidity. The desk has no plugs so what's the point of having a workspace if you can't plug in? I would look to stay out of town as a good night sleep is worth a few minutes drive. This review is from my second stay and I'm done with this place.

    5
    « Mr David »

    We stayed from Sunday thru Monday , good rates , nice indoor pool and clean and comfortable room. Jennifer at front desk is very professional . Well recommended . It is in very good location , right near race track and gas stations . Room service is also excellent

    4
    « Great stay »

    Spent a weekend at this hotel while in the area for a concert at Bethel Wood Center for the Performing Arts. Nice hotel, clean, quiet, comfortable. Nice pool. Lobby and rooms are recently renovated. Staff is very courteous and helpful. They had great recommendations for things to do and restaurants. I highly recommend this hotel.

  • 1
    « BED BUG!!!!! NIGHTMARE BEWARE »

    I am sorry to have to write this review but I want to save anybody from the horrific ordeal we suffered. We stayed in room 127 ground floor and yes there was bed bugs. We was in the area for the weekend to collect our child from camp Checked in room seemed clean. Very tired and musty smelling but clean with hot water which was all we needed for the weekend. However woke up at 3am to my husband saying he has been bitten and he has just killed a beetle. We are English bed bugs are not a real problem there, so he actually had no idea what one was. I jumped up and said its bed bugs and immediately called front desk and told them. My husband has been bitten and killed a bed bug. The woman said we have no more rooms. I was like what should we just jump back in bed with the bugs??? She said you can try get another hotel. I asked if she is actually kidding ( and if there was other hotels I wouldn't of been at this one in the first place) She came to our room and was dumb found and didn't quiet know what to say about the the dead bug. She said she could move us tomorrow and removed the bug and sheets. She apologised about 20 times and we could tell she felt sorry for us. She brought fresh sheets and we lay on them on the sofa twitching until the morning. In the morning the assistant manager called and said she has heard about the problem. She said there is a room on a higher floor I said I just want a room without bugs. She explained they don't have bugs as they have a pesticide company come to the hotel monthly I told her. If they don't have bugs how did my husband get excessively bitten? How did he kill one and then we found a bed one under the mattress that is welcome to come and inspect! Clearly there is a problem hence a pesticide company is needed and it clearly is not a very good company! Hence there are bed bugs The room upstairs was a little better. Didn't smell as musty looking back the room 127 was a bed bug haven with its smelly carpets and damp smell. Over the next few days the bites inflamed and irritated my husband there was around 30. It was heart breaking to see him suffer. I know in the UK I would report this kind of problem to a health authority however I have no idea who to report this to in the U.S. I hope this review helps others not suffer.

    5
    « Short trip but a nice place »

    We always stay here when the Boy Scouts go to ten mile river and it is worth the money. Everything was clean and everything worked. It was a nice place with nice people working there. We always go back there

    4
    « Enjoyed view from balcony »

    Enjoyed a 4th of July weekend at the hotel, including a front row view of fireworks (on July 3rd) from the balcony. Helpful and kind staff and a pleasant stay overall. Appreciated refrigerator in room.

    4
    « Fun at Woodstock »

    The hotel was very clean and appeared to be well maintained. Nice that there was a great family restaurant and a diner within short walking distance. Staff was very friendly. An easy 15 min. drive to Bethel Museum.

    3
    « Average Hotel »

    Came here on family trip to visit Woodstock. Very average hotel. Rooms are in need of an upgrade. The room I stayed in was musty smelling. Disappointed that the swimming pool closed at 8 (very disappointed kids). Staff was friendly and breakfast was average.

    3
    « nice but......... »

    The good: nice size. Had a fridge and microwave, a big plus for us. Nice front and drive up. nice lobby. Friendly and helpful staff.Comfortable bed.Easy on and off route 17. The not so good: door to bathroom was hard to open. Sink was slow to drain . The toilet paper was not refilled for my second day. I was left with a partial roll. Overall a nice and pleasant stay but I don't understand why any hotel would not invest a few dollars to make a it much better place!

    4
    « Perfect for Bethel Woods »

    The perfect location and Hotel for any event in the area - esp Bethel Woods Arts Center. This is a perfectly situated Hotel that is clean, friendly and I think reasonable - I will go back there for next show

    1
    « GET OUT ! »

    My wife and i stayed at this mess of a hotel for a concert. We stayed there no longer them 10 mins. when we walk in it looks like a throwback to the 60's. The design and furniture was dated. Once we checked in and proceeded to our room we noticed the pool that was so small with hardly any chairs or lounges to sit or lay on, they should fill it in and make it a game room. Once we opened the door to the room it smelled like cigarettes, as usual,people don't listen to rules about smoking. With that, there was dirty cover sheets on the bed, the bathroom was a mess and we had to get out of there. Do yourselves a favor. Right down the road in White Lake NY there is a hotel Inn that is so nice that I am going to be writing up a great review of that place once I finish this cesspool of a hotel review.

    4
    « Very nice »

    My daughter attends a summer camp nearby and hotel options are a little limited. I had a very positive experience with this Best Western. The staff was professional and welcoming. Everything was clean. There was good attention to detail in regards to keeping the lobby clean. In the morning there was a small breakfast available and that area was also clean and well presented. If you are looking for a decent hotel to stay while traveling this is a nice option.

    4
    « Great Stopover »

    We stayed here for one night when picking up our son from Scout camp. It was clean, comfortable and had a very good location. The front desk clerk, Laddy, was very gracious and guest oriented. The breakfast was good and the staff was consistently monitoring the dishes to make sure that the area was clean and that the offerings were well-stocked. I wouldn't hesitate to stay here again.

  • 4
    « Time is telling! »

    In Monticello, this Best Western appears to be the only choice. That isn't bad; however, the place is getting worn. Ample free parking. Place is clean. Nearest competition is in Liberty or a recently opened Ramada 10+ miles south. Breakfast is OK with attentive help. Each year we visiting relatives in the area we stay at this facility. It is OK considering your choice is limited!

    5
    « Best hotel in the area! »

    This hotel is nice, clean, well-run, and frankly the best in the area. This area of New York has a lot of very old and shabby (or out of business) hotels and resorts. The places available were few and far between. I found the staff very helpful with everything. The breakfast is continental, but what they had was fine.

    4
    « Clean, bug-free, adequate! »

    Let me start by saying I'm extremely fussy about clean linens & scared to death of bringing bedbugs home, so I inspect before we open our bags. I'm happy to say that our overnite stay on July 8, 2016 was uneventful? Check-in was quick and the check-in people were very friendly. If you have a handicapped member, you'll need to let them off at the door as the entrance is on an incline from the front parking area. Our 2nd floor room was either quiet or we just lucked out with quiet neighbors as the hotel was fully booked for 2 camp drop-off and the event we attended which was a sold-out venue at the Bethel Woods Center for Performing Arts (Steely Dan/Stevie Winwood) so there was not a hotel room anywhere for those who didn't book well ahead, as we did. I feared booking a room with just 3 stars but thanks to the reviews here, I jumped on a booking when I saw another guest pronounce the rooms "clean". I can vouch for that as I smelled the towels & sheets & all smells slightly of bleach, which is what I had hoped to smell. The beds were comfortable and there was a larger than usual LG flat screen tv in the room. The a/c worked great. We didn't use them, but the room also had a small fridge and microwave. The bathroom was barely adequate & the only bit of negative I can share; the toilet was so low to the floor (I'm 5'9") and nothing to hold onto to for any support should you need a boost up or down (I have lousy knees). There was a shim under the front edge of the toilet, but at least they noticed it and fixed it, albeit temporarily. No wobbles. There were 2 toilet paper holders, side by side, but one had hardly any paper left on it and that bothered me a bit but huge deal. Would be nice for housekeeping to do everything for the next guest not to be reminded that the room was used before them. (may sound odd but one doesn't want to be reminded of this fact, right? Or is it just me?) The showerhead had good water pressure which I so appreciate. But the tub itself felt a but on a downward slant when standing under the spray. Also had a bit of give so I didn't feel too secure in there. Upon entering the room, I noticed that one of the washcloths in the basket near the sink had been removed and left on the counter as if someone had used it? Hard to believe housekeeping could had done that but maybe she was rushed to prepare our room, considering the toilet paper roll and also the fact that one of the beds (thin) spreads was wrinkled as if someone had been sitting/lying on it before our arrival. There's a nice continental breakfast from 7-9 am consisting of scrambled eggs, sausage, make-your-own waffles, muffins, bananas (nice & yellow with no bruises!), cereals, yogurt, bagels, english muffins, pastries, orange juice & apple juice from a machine, and probably more I missed. And a seating area with tables. Very nice. We didn't use them, but there was an indoor pool & exercise room (weight lift machine like a Boflex, eliptical machine, recumbent bike, treadmill & leg machine that push against with your legs. There were also a few arcade machines that looked like much fun. There is a vending area with good selection of snacks & candy. And there was a coin-operated laundry room! So you really have about everything a traveler could ask for. I do think they could improve their housekeeping part of the experience by making sure both toilet paper rolls are new/fresh, beds are wrinkle-free & double-check the basket of toiletries (Pantene combo shampoo/conditioner, Body Lotion & 2 soaps with 2 washcloths). Other than those minor things, all was very good. A bit above "adequate" in my book! I left relieved in knowing I had a clean room, as I've gotten to the point where all I truly care about are bugs and clean linens when staying in a hotel. If you are looking for 5-star luxury, this is not for you. If you want clean, bug-free, with good amenities, then book it!

    4
    « Quick stay »

    We stayed for only 1 night while attending a family party in Smallwood. I paid $200 for one night, but I assume it was due to the time of the year. I was expecting worse with the room, but I honestly thought the room was great. It was a little musty, but clean and comfortable. The front desk staff was friendly and welcoming. I would stay there again if I visit Smallwood again.

    1
    « Unhelpful Staff and Ridiculous Policies »

    3-day cancellation policy, was not made aware of ahead of time. Booked less than 3 days in advance. Had to cancel, card charged for one night regardless. Was tax-exempt, tax charged anyways. Was unable to get ahold of a manager for a whole week, with repeated calls and messages left. Front desk staff unhelpful.

    4
    « Very nice Hotel! »

    We always stay here at the Best Western when we come for our concerts at Bethel Woods. Staff is alway friendly. Always has a smile on their face. It's close to the casino for either gambling or just getting our Big V Bus to the concert. We wouldn't stay anywhere else.

    4
    « Location, Location, Location »

    The hotel is located directly across the road from Monticello Raceway and Casino. It is about 20 minutes from Bethel Woods home of the original Woodstock Concert. The site now houses a great Museum and Concert Venue. The location makes this perfect for tourists to both the casino/raceway and concerts. The hotel has a unique shape - sort of a Y. It is odd how you get to the hotel from the main road; could use better signage. You need to turn at the light before the hotel. However, coming from the raceway or Bethel Woods it is easy to turn right to the hotel.

    2
    « dirty room »

    the whirlpool was dirty with a scum ring. The rug had nail clippings all over it. The bathroom plumbing was leaking from the showerhead out of the enclosure. The bathroom hester was noisy and had a burning smell.

    5
    « Hotel stay »

    I had business in the area over the course of about 5 months. Every time I stayed here and I would come back for any future trips. The rates are excellent and the rooms are cozy. The staff is friendly and several remember my name. In ten stays, I have had some minor issues, but the staff was able to take care of them immediately.

    5
    « Clean, Accomodating and well maintained »

    I have been visiting this place for years now and I would say this is the best place to stay in this area. Hotel staff is very welcoming and so are the rooms. Rooms are clean and spacious. Vanity is outside the bathroom which first I thought was not nice but seems now I have been to this place so many times, I think I now like it that way. Bathrooms are small, I wish they took some part of the room and added to the bathroom. But hotel itself is yes. Good breakfast- you will not need to spent time and money eating breakfast elsewhere. Town is very depressing, restaurant next to this hotel is good as well. So don't waste your time looking elsewhere...I would say this is best choice.

  • 4
    « Not a bad decision in a pinch... »

    Because area hotels, including the brand Hotels we typically stay at were booked solid, we were limited to very few options. Took a chance on the Best Western, and it came through. The grounds and overall hotel condition were tidy, and well kept. The rooms were clean and accommodating with mini fridge and microwave. The room did have a touch of dating in it, and the bathroom was small and dated as well. Overall, the price was good, the overall environment was clean, and the last minute choice and limitation was not an unpleasant one that I had expected enroute to the Hotel. For that, being a "budget hotel", I have to give it a 4. Safe, clean, and friendly staff.

    4
    « Road Trip to Bethel Woods Art Center »

    We chose the Best Western in Monticello because of its proximity to Bethel Woods Art Center and it did not disappoint. The rooms were clean and spacious, there was even an indoor pool for the kids to swim in before dinner. Definitely a good choice, we would do it again.

    4
    « Not many hotels in Monticello... BW did the Job ! »

    I was visiting family in Monticello as i searched for a gotel i found there were not many choices. These seemed like the closets one to my families home and I rather stay at a B.W rather than a motel type.. The BW Monticello was excellent It was clean, quite and the beds were comfortable enough for a pregnant lady. The pool was small but really clean and it was also heated which was perfect because outside was still a bit chilly. The front desk staff was really friendly. The breakfast room was clean. They have yogurt, muffins, bagels, waffles, bacon and eggs, and toast.. You get a choice of coffee, apple juice, lemon flavor water and so on. Check out was fast.

    4
    « Not bad at all. »

    Not many choices around Monticello but these folks don't seem to take advantage of the scarcity. The room was clean, the bed was comfortanle, TV choices were adequate, internet was a bit slow for power surfing but fast enough for my needs. Front desk staff was pleasant and helpful. Only down side was breakfast, which was very basic but adequate. I would recommend it.

    5
    « Getaway ! »

    Spent the weekend in the Catskills and took advantage of this hotel location and amenities. Which included a decent breakfast buffet and clean indoor pool, the receptionist was very nice and the night auditor was extremely professional and helpful. The room was very comfortable and extremely clean , I highly recommend this hotel.

    4
    « my stay »

    if you are planning to stay ay the best western in moticello n.y. you will find it a good a stay as anywhere.....great staff and comfortable with great surroundings......bethal woods is down the highway as well as some fine places to eat and shop.....the views are pretty good as well,,,,dont forget to enjoy the indoor pool .....

    5
    « Business trip »

    Very clean. Very friendly staff. Awesome breakfast and dinner buffet. In a nice location. Walmart. Wendy and McDonald's nearby. Hot tub on location. Didn't check it out though. Not surprise though. Quiet room and was able to get on wifi without a glitch

    5
    « Best Western Monticello »

    I have stayed here a number of times while looking for a summer home. Its convenient and clean. The Staff especially Laddy have been very helpful. Bonus Colosseo Family Restaurant next door has good food and you can walk to it.

    3
    « Very basic but clean »

    Spend a weekend at the hotel. Very helpful and friendly staff. Rooms are adequate but clean. Small indoor pool and exercise room. Continental breakfast included. Best of all the choices in the area. Close to the racetrack and casino.

    4
    « monticello »

    raced 1 horse Wednesday 2 on Thursday so stayed at best western right across the street from the racetrack.its about 30 dollars more then the rest of the motels in the area but worth it.had no problems staff friendly .breakfast included which was what you your expect just ok.

  • 5
    « Good Value »

    I stayed here on a 4 day trip to town of Monticello. I was on a business trip. The hotel is decent, clean and newly renovated, you will not regret your decision. The location is very convenient...walking distance to almost everything...some chain stores are couple minutes of driving from here. Talking about the rooms, they are big...front desk clerks were very helpful and accommodating.

    5
    « Great experience! »

    I liked the place very much. Everything was clean and the place is well maintained. Great place to go and rest. I will come back on summer time with the family. The hotel has a great location, restaurants, stores, gas station, everything is very accessible.

    5
    « Nice »

    I really enjoyed the stay. I was very comfortable and relaxed. I used the pool and sauna. Worked out in the exercise room. Streamed on my chromebook. Bought snacks and had breakfast. I made coffee in my room.

    5
    « Nothing to complain »

    I was here on a business trip. Hotel is kept clean and same with the rooms. Ask for rooms in the front side rather than being in the back. Vanity is outside the bathroom which I like but the bathroom is very tiny. Size of the room is amazing... Liked the big screen TV Pros: Breakfast Cons: Tiny Bathroom size

    4
    « Pleasure to stay here »

    Hotel is nice and clean. Nothing to complain about. Loved the warm pool. Staff was very helpful. Hotel looked like its recently renovated. My hair dryer was not working as when i called them it took them less than 2 minutes to bring me a new one. Thanks

    5
    « Very nice hotel »

    I stayed at this hotel on my way to Niagara Falls for family visit.... Nothing extra ordinary about the hotel, nice location great staff and clean rooms. I had som special requests which they did there best to get me the items I needed... My son is allergic to certain food items and it was really nice of breakfast attendant to get me the items I needed and I appreciate that. Rooms are huge in size- rooms with 2 beds are perfect for family with 4. Close by restaurant suggested by front clerk was great too... Very good food.

    5
    « Best place to stay when in Monticello »

    I go to Monticello at least 3 times a month for many years now, there is nothing exceptional about Monticello itself, it is beautiful at times specially when you are visiting there in falls or during snow. Lot of activities going on during summer time but year around nothing much, they do have skiing in this area during winter. Talking about the hotel, I will say don't stay anywhere else as Broadway is pretty rundown and scary and rest of the other hotels are on Broadway. This hotel is clean, renovated....Breakfast was good lot of choices Wi-Fi is excellent. Employees are very helpful too! I think only issue is small bathrooms as mentioned by other travelers. Ask for rooms with front view on 2nd floor.

    5
    « Had a lovely stay »

    Best part about the hotel is that it is close to everything, close to exit, close to restaurant and gas station and specially casino. Hotel had few amenities out of which pool was best. GYM was good too actually. On the rooms side, room was pretty huge, nice and clean...my room had 2 beds although I just requested something with 1 bed but they did not have it...Bathroom size is small but other than that everything was just perfect. Staff was accommodating in every manner

    5
    « Always a nice stay »

    I have been staying here every week 1 day as I work in this area. Front staff is very nice and helpful. Rooms are huge. Bathrooms are pretty small. Like the new large screen televisions make you feel home. Overall I will say only place to stay in this area and other hotels are dump.

    4
    « would return »

    rooms were clean. there is an indoor pool. breakfast buffet on sunday. Noise levels are eh... as you can hear everything in the halls because the doors are an inch from the floor. refrig, tv, microwave in the rooms. Just don't go when hunters go as they leave at 5am and you'll hear it all unless you wake up at that time also. location is easy on and easy off...you can turn right into the parking lot.

  • 4
    « Good for short stay »

    I was here when visiting my aunt in the area. Nothing to complain about, only issue is bathroom is small, other than that everything was fine. Rooms were clean, employees are helpful. sink is outside the bathroom which was convenient for us. not many places have that now. Pool was nice and warm.

    4
    « Good location and great service! »

    You can see the Monticello Racetrack and Casino from this Hotel which made this a very good stay..I was able to go back and forth to the Track/Casino a few times during my stay since it was so close.The room was very clean and so was the lobby and pool area..(Small pool located inside). The room could be even nicer if they update a few things like the bed, pillows, the bed spread and the microwave. The young lady that checked me in was very friendly and checked me in really fast,,even though I was early..There is an Italian restaurant next door and also a Diner within walking distance..I will return.

    5
    « no left »

    When entering the property, you can;t make a left turn into the street when coming in from the highway (rt 17). You have to go past the property and find a way to turn around towards the raceway. Don't make a left at the first light at intersection past the property, as there is no entry to Best Western on this road! Regarding the stay, once I made it in, was worth the trip. Everyone was really nice and helpful. The front desk attendant offered to change my room to king bed from the 2 queens I had reserved. This is more appropriate, as I am tall, and only 1 person in the room. Everything was clean and modern, good wifi service, and good selection in channels on the tv. Plenty of food options close by, and a fridge and microwave in the room to store and heat up left overs! This is a very good place to stay in Monticello, NY and very close to the racino, and Bethel woods concerts!

    5
    « Clean & Quiet »

    I have been staying here for couple of weeks now for work and I would say looking things around in the area- this would be the best bet. I am going to be here for another couple of weeks, pool- nice and warm as well & Breakfast is a good too.

    1
    « worst western hotel »

    this hotel was dirty, the rooms are dirty there was blood stains on the comforter and trash on the floor at check in. the refrigerator was leaking water on the floor and the shower was horrible. The food in the breakfast area was also horrible.

    3
    « improved since my last stay »

    The place seemed to be cleaner than my last stay, not that it was dirty then. There are alot of plusses and only 1 minus here. The bathroom is SMALL. I'm a short guy 5'6" and i had to sit on the toilet cockeyed because the placement of the toilet paper holder makes it impossible to sit on it straight. The shower head in the tub was about neck high. The beds were comfortable and the place seemed to be well run. The free breakfast stuff was standard run of the mill stuff. I stay here about once every year and wouldn't consider staying any place else in Monticello.

    3
    « Remodeling nightmare... »

    We went to visit our Aunt in Monticello for the Easter Spring Break. At the last minute, we decided to stay the night. She suggested a this hotel as it was decent for the area. However, when we walked into the lobby, they were actually breaking up the tile floor in the Front Desk area. It was so dusty and loud. The breakfast area tables has dust on them from the remodeling too. You'd think they'd keep the area door closed to maintain cleanliness, but the back door was thru the eating area. Therefore you had men working and coming in and out of that door. I thought, this is Easter weekend.... Spring Break for God's sake! Who thought this would be a great weekend to start that Remodel Project!!

    5
    « Nice place »

    The staff at this hotel is very nice. It is easy access on and off Route 17. Hopefully, they will add some more substantial blankets for the winter months though! The breakfast was pretty standard, but fine. The main thing is that they need some additional seating for the breakfast area.

    4
    « Great Accomodations resonable cost and food »

    Good stuff, low price, and comfortable. We did not try the pool ofr gym but im sure they were adequate, the thing is that we were not there for the hotel but we were comfortable and secure there. Im sure a traveler will be happy at this location.

    5
    « wedding weekend stay »

    This was placed perfectly for my travel plans from wedding to being near bus station. Everything I needed was at this motel. Wifi was extremely quick which was appreciated. Will stay here again for next family function. We has two rooms adjacent and internal adjoining doors which was useful. Beds comfortable. Price was very good.

  • 3
    « Served the purpose »

    No complaints here. Hotel was very clean and serviced its purpose for a short one night stay. Being originally from this area I can assure the tripadvisor viewers that this is the best hotel for this area. Very close the the racetrack and close proximity to the areas offerings

    5
    « Awesome Stay at Monticello NY. »

    Monticello is famous for its Monticello Raceway which attracted people from all over the northeast in its heyday. Now the Raceway has turned into a racino, hosting electronic slot machines as well as horse racing. Just seven miles (11 km) away from the Raceway is Bethel Woods Center for the Arts, site of the 1969 Woodstock Festival. An auto racing circuit, Monticello Motor Club, is also located nearby. The Stay at Bestwestern Monticello NY is best suited if you wish to explore this region.

    5
    « Clean, quiet, comfortable »

    Spent a night at this hotel while in the area for a concert at Bethel Wood Center for the Performing Arts. Nice hotel, clean, quiet, comfortable with courteous staff. I highly recommend this hotel. The fact that there is a shuttle to Bethel Woods from the casino just down the street makes it the ideal choice for such events.

    3
    « Disappointed »

    Disappointed because on my last day I made a wake up call for 6:45AM as I had an 8:30AM meeting in another town. I never received the call and if my husband hadn't woken up I never would have made the meeting, as it was I was 1/2 late and was humiliated. I will never stay at this hotel again. I asked the check out clerk why I didn't receive the wake up call and he said he forgot. Very unprofessional.

 

Getting to the hotel ...

All directions
·From: New York. Take Highway 87 North, get off at Exit 16 (Harriman) go to Highway 17 West, get off at Exit 104. Turn left at the light, then make a right at the blinking light. The BEST WESTERN Monticello is on your left. ·From: Binghamton. Take Route 17 East to Exit 104, go past the light and turn right at the blinking light. The BEST WESTERN Monticello is on your left. ·From: Hartford/New Haven, CT. Take Interstate 84 West to Highway 4 West. Then take Highway 17 West (which in the future will be Interstate 86) to Exit 104. Turn left at the stoplight, then make a right at the blinking light. The BEST WESTERN Monticello is on your left.