BEST WESTERN Hotel Lake Cumberland Inn,  Monticello

4.5/5  - based on 123 guest reviews.
2030 E Highway 90, 42633-5949, Monticello, United States - See map
+1 606 340 8687 +1 606 340 0178

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Heated pool
    Heated pool
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 123 traveler reviews
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Welcome to BEST WESTERN Lake Cumberland Inn located at the heart of beautiful Lake Cumberland. Where beauty and relaxation go hand in hand. Free parking is available on site with plenty of rooms to park your boats or trailer. Lake Cumberland is one of the largest manmade lakes in the world. Conley bottom and Beaver Creek Marina's are located within ten minutes of drive. Where you can enjoy activities including boating, fishing and skiing. Lake Cumberland is the perfect getaway for anyone seeking adventure, beauty, peace and quiet! Lake Cumberland will have everything to make your next vacation a blast! So join us at our newly renovated 60 room hotel. If you are travelling for business enjoy our free Wi-Fi and business center. If you are travelling on leisure unwind at our indoor heated pool or take advantage of our fitness room. Whatever the reason for your next stay on beautiful Lake Cumberland let our friendly staff make it unforgettable! Enjoy your stay. Pool closed for repairs until December 13, 2016.

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Room 1

Guest reviews


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based on 123 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
92
Verygood
 
21
Medium
 
6
Poor
 
3
Horrible
 
1
Business Business 16
Couples Couples 19
Family Family 58
Friends getaway Friends getaway 14
Solo travel Solo travel 4
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Lake Cumberland Inn,Monticello
  • 5
    « Hunting Trip »

    First off I will start by saying I am super picky about where I will stay.. Staff was very friendly, room was clean, bed/pillows were comfy, and plenty of room for our hunting stuff. Only complaint is no microwave, but that isn't a reason to give it less than 5 stars. I would definitely stay here again if visiting Monticello or surrounding areas. Great trip! Be sure to check out Black Stallion Steak House if you are in the area. Best food in town and plenty of options!

    3
    « It's ok »

    Stayed a night here while passing through with a friend. The staff were friendly and beds were clean. However, there were white spots on the sink backsplash (toothpaste from previous guest???) and paint was peeling off the wall in spots. I could clearly hear shower, sink, and cell phone from neighboring room. I would stay hear again if need be seeing there isn't many other options. I would recommend eating breakfast elsewhere because it wasn't very good as much of the hot food was cold.

    5
    « Lovely Hotel »

    Friendly staff, very clean rooms. Breakfast was the normal fare of sausage, biscuits, gravy, and eggs. Very quiet and comfortable hotel. It has an indoor pool but we were so tired we didn't use it. Would definitely stay here again.

    5
    « the best »

    very clean and employes very nice and helpfull.will stay there every time we are in the area food is great pool is very nice and the outside of the building is very nice and you feel safe while you are there

    5
    « Great Location near Lake Cumberland »

    This is our another trip to go visit Lake Cumberland Area. Front desk agent was very friendly and helpful. The room was clean, the linens were new and looked like house keeper has kept room very clean. This hotel is not exceptional but it had everything we needed. Breakfast was very nice. Specially scrambled eggs was so good. Unfortunately there are not many restaurants in town.

    1
    « Zack lacks customer service. »

    Called to ask for a reservation. Put on hold for seven minutes. When he finally came to the phone he was very rude. Stated I had not been on hold that long. Stated he had only three rooms left and he had people in line that might want them. If it is taking him that long to check people in, someone needs to help him. Very rude. My husband called back to tell him he needs to not talk rude to potential customers. He became so rude my husband hung up on him. Would never recommend this motel only based on his lack of customer service.

    4
    « Great comfortable hotel »

    Nice, clean and comfortable hotel, convenient to activities near Lake Cumberland. Zach at the front desk is wonderful and extremely helpful! Would definitely recommend staying at this hotel if you are in area.

    5
    « Clean rooms »

    This is our first time visit to the area. This location was so close to Conley bottom marina. The staff was so nice and helpful. We enjoyed our stay and will stay again if come back. We enjoyed our breakfast specially scrambled eggs were so nice. There is not much to do in the area so we stayed only one night instead of two.

    2
    « Not what we expected... »

    Hopefully management is able to turn this hotel around before the other big guns come to town! Currently the BW is on the upper end of hotels available in the area and as such is busy most of the time. However they are building a courtyard and other recognizable hotel brands in the are and unless there are a lot of fixes this hotel will go down hill. The first two rooms we were given had a very strong smoke odor which we found odd as this is a non smoking hotel. About 10 minutes after we received our third room a group walked down the hall SMOKING and it was apparently no big deal to employees. The pool was ice cold and it was almost 100 degress outside so something was wrong there as well! Overall it is very difficult to find the good for this stay, but I will say the morning crew was much more pleasant than the evening crew!

    5
    « Best Western, still the only place in town. »

    The Best Western is still the only place we stay in Monticello. For the past three years the new owners have put a lot of time and money into making this a very comfortable and accommodating place to stay. The Manager, Bail, is one of the hardest working, nicest people I've ever met, no kidding. If you need something, just ask and they will do their best to satisfy you ... The rooms are modern and very clean. The breakfast buffet is better than most even though the dining room is too small when the hotel is well booked and the paper plates could be of higher quality. Sure there are cheaper options but if you want a quality place to stay, I'd book the Best Western.

  • 5
    « Attention to details sets this apart from other motels. »

    We quite like Best Westerns so were happy to book a night here. At breakfast, which was very good, we noticed that the receptionist kept leaving the front desk to check that all was fine in the breakfast room. When you have a manager taking this much interest in the good running of the hotel you know you have made a good choice.

    5
    « Family trip to Conley Bottom »

    We stayed at this hotel as it was close to Conley Bottom where other family members where camping and we would be boating. The hotel manager of the hotel was very accommodating and friendly. The hotel staff in general where very friendly. The only negative is on a busy weekend the area for breakfast is a bit small and can get crowded. But despite the large crowd they hotel staff made sure there was never a lack of breakfast items. They always made sure everything was available and fresh. I would stay at this hotel in the future and would recommend it to others.

    5
    « best »

    evereything was great.staff very friendly and helpfull and the manager even gave my wife some muffins for the road trip home that she said to him was very good.will stay again.ypu cant find anything wrong with this place!

    5
    « Great Place to Stay »

    This hotel was extremely nice and pleasant for a stay after boating at Lake Cumberland. The room was wonderful, the staff very nice, and the included breakfast very good and filling. Would stay here again!

    5
    « Reunion »

    An excellent place to stay whether business, pleasure or visiting beautiful Lake Cumberland. The staff is very friendly and make every effort to provide an excellent and quiet atmosphere. Rooms are neat and clean and breakfast is provided.

    4
    « Overall not bad »

    The room was clean, and smelled fresh. The only complaint I had was the air conditioner. Woke up in the middle of the night and the room was a little warm and stuffy. Not sure the AC was working properly.

    5
    « Great Place to Stay. Excellent Staff. »

    We were on a motorcycle trip and decided to stop in Monticello for the night. The place was well kept, rooms clean and neat, bed and pillows perfect. The staff was friendly and provided excellent service. The best hotel on this trip. And one of the best we have stated at in several years.

    5
    « Great Place for the Night »

    Best Westerns are about the only place I'll stay when on a leisure trip... The rooms and facility are always clean and well kept... The staff is always friendly and willing to go the extra step to make my stay relaxed and trouble free. Breakfast is always hot and rarely do you have to wait for more to be re-plenteous.

    5
    « My Thoughts »

    Clean, plenty of towels, and great breakfast, pool, fitness room. The best place in town to stay unless you have family. Staff is friendly and happy to help with any questions or concerns you may have. Close to downtown Monticello, Kentucky

    5
    « Nice Comfortable Stay »

    Nice clean room. Very comfortable stay. I was actually staying on a fishing trip. They had plenty of parking for boats and also have good hookups to charge your batteries. I would definitely recommend this for a stay. I don't think you will be disappointed.

  • 4
    « Monticello is a very small town so your choice of hotels are limited to only this one. »

    the pros...The hotel staff was courteous and helpful, if we needed anything they were right there to assist us. The breakfast was good and fresh. The rooms were nice and clean and so was the pool area. the cons...The bed was very hard and uncomfortable. exterior of the hotel could use a good going over. the grass needed cut BAD.

    4
    « Clean, comfortable, and friendly »

    My recent stay of three nights was comfortable. I stayed in a handicapped accessible room. The room was spacious and clean. The front desk staff were very friendly and accommodating. The pool was a little chilly but clean and the fitness center was very good. My only complaint was inconsistency of the free wifi.

    5
    « Stay at Best Western »

    CLEAN, CLEAN CLEAN!!! The staff was genuinely friendly and extremely helpful. The mattresses on the beds were the best mattresses I have ever slept on in a motel, hotel, cabin, etc. When in our room, we did not hear any noise from anywhere. The breakfast was out standing. We had a wide variety of choices at breakfast and the scrambled eggs were tremendous!!!!! The hotel is right on Route 90 as you come into town so it was very easy to find. Check in and check out were speedy. AGAIN I SAY CLEAN, CLEAN CLEAN, CLEAN, CLEAN!!!!!!!

    5
    « WONDERFUL Staff »

    The staff went above and beyond to make this the best stay! Room was clean and a great space. Kids enjoyed the pool and I enjoyed the relaxing area. The breakfast was above what I had expected. I will stay again!!

    5
    « Monticello »

    This is a great place to stay. The rooms are a good size and offer usual amenities. Staff responded positively to requests. We had a restful night. The breakfast was sufficient. Requests for improvements was met with immediate response.

    5
    « Vacation »

    I made the reservation on line, got to the hotel and was greeted by friendly staff and room was King bed and clean. Breakfast was standard and was hot and good. Everyone at Hotel was friendly and when I asked for directions knew where I was going and helped me get there thru the local streets. It was all good.

    5
    « Trapped by snow and ice »

    We stayed in the king Jacuzzi non smoking suite. We attended a funeral for my father-in-law and was then trapped by 1/2 inch of ice and 18 inches of snow. The staff couldn't have been any better. Even though most of the restaurants were closed they talked the local Papa John's to deliver pizza to the hotel even though they weren't delivering. The police delivered chicken and fixings the worst day. The hotel staff on several occasions were shoveling snow to make paths to vehicles and helped get people unstuck. The breakfast was the best I've ever had in a hotel. We will never stay anywhere but the Best Western Lake Cumberland Inn in Monticello when we are in town. Go Dermesh and staff!!!!!

    5
    « Cumberland Best Western »

    this was my second trip using this hotel. My first was for a funeral, but since the stay was so go here I came back for a pleasure stay when I returned. The hotel is always clean, friendly Staff are always willing to assist with anything I have needed.

    5
    « Best Motel Ever »

    I spend 300 nights a year in motels. The rate the staff and the service can not be beat. This was the best Motel Ever The Staff went completely overboard trying to insure that my family had everything they needed

    4
    « Great Place to Stay - Once Again! »

    My husband and I stayed at this hotel for the first time in many years. It's former owner let it go to ruin - awful. It has been completely renovated and is once again a clean and comfortable place to stay. Breakfast was welcome, the gym has new equipment and the pool looked inviting. The furnishings in the room were very nice - comfy bed! We are so happy not to have to drive back and forth from Somerset. I can once again highly recommend this hotel.

  • 1
    « Mold in room! »

    My wife and I travel to Monticello a number of times a year to visit family. We normally stay in Somerset, but we were told that the Best Western in Monticello was under new management and was worth trying. During check in, the person at the front desk was adequate but not overly enthusiastic (or helpful). We were immediately hit with a strong chemical smell (presumably from cleaning products) throughout the hotel. We stayed in room 103, and found mold around the bathroom floor near the tub. The most alarming thing, however, was what appeared to be black mold on the window treatments directly over the HVAC (which would blow the mold spores throughout the room). I'm not sure if it is even safe to stay in the room under those conditions. See photos.

    5
    « Well done »

    Not my first visit here and everything was again, outstanding. Excellent facility and exceptionally friendly and helpful staff. The breakfast is always well stocked. The rooms and beds are clean and comfortable. Keep up the good work1

    5
    « Clean and Breakfast is Great »

    This is a very clean hotel and rooms are very nice. Breakfast is very great selection and was Great! Hotel staff "Zach" was very hospitable and wanted to make sure my stay was great! Rooms were very clean and updated. The beds were great. I had the best rest in a long time.

    4
    « A Fine Place to stay »

    The traveler may stay here without any hesitance. There are not many quality options in this area, and Best Western's room pricing structure reflects their awareness of that, but it is a nice hotel. Decor is pleasing and well maintained. Their staff are courteous and professional. They have a better than average breakfast bar offering hot waffles, eggs, biscuits and gravy. A small workout room and indoor pool is there to provide some physical outlet. i'm cheap, so the price aggravated me a bit, but otherwise it was a great place to stay.

    5
    « Kentucky Homecoming »

    Hotel is clean and has been updated in the last year. Rooms are clean and well kept. The beds are extremely comfortable, linens/spreads are clean and one of the best nights sleep my husband and I have had. Staff is very friendly and makes you feel that you are at home.

    5
    « Great Hotel Before Housboating »

    Great hotel! Hot breakfast, indoor pool, exercise room, free wifi and personable staff. Spent the night before house boating on Lake Cumberland. Very close to Lake Cumberland with grocery stores for purchasing food for the coolers. Hotel allowed us to fill coolers with ice.

    4
    « Thumbs Up for Staff »

    This is a moderately dated, clean, comfortable facility. Nothing fancy, but fits the bill for an overnight stay. The pool looked inviting, but we did not use it due to time constraints. Our room was adequate. The breakfast was adequate as well. The staff members were extremely helpful. We had questions and they had answers and suggestions.

    5
    « Best Western Lake Cumberland A+ »

    A++ As always, a very pleasant stay! Friendly staff, clean rooms, a decent breakfast, and usually we can check in early most of the time which is nice. Feels like family when we are there as much as we are!

 

Getting to the hotel ...

All directions
·From: Lexington, KY. Take I-75 S, take exit 62 for US-25 S toward KY-461/Mt Vernon/US-150 - 0. 30 miles, turn right onto Richmond Street - 0. 70 miles, continue onto KY-461 S/Cumberland Lake Parkway, continue to follow KY-461 S - 17. 90 miles, turn right onto KY-80 W - six miles, Turn left onto KY-914 W - 4. 40 miles, turn left onto KY-1247 S/Shopfield Road, continue to follow Shopfield Rd - 4. 10 miles, Continue onto KY-90 W - 16. 50 miles to the BEST WESTERN Lake Cumberland Inn will be on the left. ·From: Somerset, KY. Take US 27 South, take Monticello Exit, continue onto KY-90 W for 15 miles, to the BEST WESTERN Lake Cumberland Inn on the left. ·From: Albany, KY. Take KY-90 E for 15 mile...

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