BEST WESTERN Plus Greenwell Inn,  Moab

4.0/5  - based on 955 guest reviews.
105 S Main Street, 84532-2506, Moab, United States - See map
+1 435 259 6151 +1 435 259 4397

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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An outdoor enthusiast's dream, the BEST WESTERN PLUS Greenwell Inn offers easy access to some of Moab's best adventures in Utah's celebrated state parks. This hotel is located in the heart of downtown Moab. Love the outdoors? This Moab hotel is conveniently located near Dead horse Point State Park, Arches National Park, Canyonlands National Park, Slickrock Bike Trails, Castle Valley, Colorado River and Monument Valley. That means that you can enjoy hiking, Moab mountain biking, fishing, four wheeling, river rafting and more in the summer, in addition to plenty of skiing, snowboarding and more in the winter. Looking for more? Visit the Moab Brewery, explore charming downtown Moab, or enjoy the local shopping, dining and entertainment, in addition to annual events - like Easter Jeep Safari, the Music Festival, the Moab Half Marathon and the April Action Car Show. The choice is yours when you stay at this Moab hotel. Here on business? We offer limited business services, and BLM, National Forest Service, National Park Service and Tailings Pond Cleanup are all close by. Rest and relax after a day of outdoor adventure in one of our 100% non-smoking, spacious and cozy guest rooms, each complete with a refrigerator, cable satellite television with HBO® and wireless high-speed Internet access. Other amenities at this hotel in Moab include an outdoor heated swimming pool and hot tub, a fitness center and guest laundry. Get ready to indulge in some of the country's most exciting and breathtaking outdoor adventure with a stay at BEST WESTERN PLUS Greenwell Inn. Book online and save today! Enjoy your stay!

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Room 1

Guest reviews


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based on 955 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
286
Verygood
 
367
Medium
 
192
Poor
 
67
Horrible
 
43
Business Business 26
Couples Couples 421
Family Family 306
Friends getaway Friends getaway 104
Solo travel Solo travel 42
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Greenwell Inn,Moab
  • 4
    « Reliably clean and comfy »

    Centrally located, comfortable rooms, well maintained facility. Basic amenities- TV, pool, wifi. Breakfast area is very nice with fruit, eggs. "Chefs" on hand to manage the omelette and pancake/waffle bar.

    5
    « Friendly Hotel, great value »

    Hotel staff was super friendly. We really liked the pergo wood floor. The wood floor was not cold. Replacing carpet with pergo eliminates the red dirt stain. The complimentary full breakfast was wonderful. We will stay at this hotel again.

    5
    « Moab! »

    Great stay for an older couple interested in a good location. We recommend this hotel. Good breakfast, but they need to add yogurt to their offerings. Arches National Park is well worth the visit. Ole!

    2
    « Not worth the price....at all! »

    Stayed here last weekend, were hopeful since there were many positive reviews. Location is fine, however, it's loud, specially if you stay on the second floor, closer to the highway, windows so not seem to be double plane, you hear it all. Avoid staying near the patio area. Even though you are in a non-smoking room area, you have people that will smoke all evening in the patio near the rooms, ultimately sending the smoke to you. Beds are horrible, super soft and with an unstable bed frame. We had no hot water for 2 nights, when called and informed the front desk, the young lady did not seem to care much. Although a credit of $30.00 was issued upon check out, it certainly did not make up for the rest of the issues.

    4
    « scot on the rocks »

    great place to stay for center of town. the only recommendation would be to have a pricing option for special events such as the celtic festival held during the \\weekend of november . also having a block pric for more than 10 rooms for such groups.

    5
    « The staff made the visit GREAT! »

    From the time we arrived we were made to feel that we were welcomed. Because we stayed 3 nights they suggested a quiet room in the back. Good choice. We found the room to be clean and with all the amenities that were advertised. They had a large tv, refrigerator and a keurig coffee maker. The bed was very comfortable.The only negative is the toilet is very low and there is a need for a shelf in the shower. Other than that no complaints. The breakfast was one of the best we have encountered in our journeys in this area. Being hikers they even furnished a grab and go bag for us. You won't be disappointed. They do have smoke free rooms, important more now than in the past.

    5
    « Nice stay in Moab »

    This motel was clean and comfortable with plenty of desk space and good Internet connection for work. Breakfast was the best I have had in any similar motel/hotel. Lots of choices and well-staffed to cater to individual tastes.

    4
    « Comfortable place to stay »

    Breakfast was hot a had a lot to offer. The bed was comfortable. The double headed shower was a pleasant surprise. The rooms were large but older in need of an upgrade. They were very clean and pleasant enough to enjoy. The hotel staff was very friendly and helpful.

    3
    « Good central location. Fine for overnight stay. »

    Well located in centre of Moab with plenty of parking. Good sized rooms. Breakfast only average. No restaurant but plenty of choice nearby. Recommended for simple overnight stay. Has an outdoor pool and laundry facility.

    4
    « Good Night's Sleep »

    Nice clean, modern hotel. Well located in the centre of Moab close to many restaurants and easy drive to Arches and Canyonlands National Parks. Lots of parking, and not too loud - latest I slept since arriving.

  • 4
    « Moab Yearly Trip »

    Good Motel in the middle of town. Great wifi. Good breakfast included. Get there early if you want to get a room near an entrance next to a room on the bottom floor. They have a wall between the parking and the rooms, making you walk the entire length of the parking lot with your luggage if you get the worse room placement.

    5
    « Enjoyed Our Stay at the Best Western Greenwell »

    We read the reviews and asked for a room on the second floor so it would be quiet. We got a room toward the back of the parking lot and we didn't have any issues with noise at all. The room was large and clean. It had a small fridge and coffee maker. The bathroom was large and had plenty of room for our toiletries. The staff was friendly and helpful. Breakfast was included and it was the standard fare. The location was very good. I slipped on a rock at Arches and sprained my ankle and we decided to leave a day early. The staff was very accommodating and understanding, something you can't take for granted! We definitely would stay here again.

    4
    « Excellent location! »

    This hotel was in a great location. You can literally walk to various restaurants and shops. The room are clean and appear newly updated. We took advantage of the nice hot tub after a long day of exploring near by Arches and Canyonlands.

    5
    « Great hotel, great location »

    Best hotel I have ever stayed at in Moab !! Will be back in a few months on the next trip ! It was located right in the middle of downtown Moab and we could walk to all the little shops and everywhere we wanted to eat

    5
    « Comfortable and Friendly »

    The BW Greenwell Inn in Moab offers a typical BW experience: clean, comfortable, convenient and a good value for my travel dollars. We especially appreciated the breakfast experience at this BW. It is a small area, so staff fixed the pancakes and served the oatmeal. What a difference it made! The breakfast staff was very friendly and willing to help us. I will recommend this location to friends and family.

    4
    « Nice location and free breakfast »

    This hotel is located near the end of Moab's Main Street within walking distance of many restaurants. There's also a grocery store a few blocks away, which was convenient, and we stocked up on supplies there. I was pleasantly surprised by the free breakfast offered by the hotel. I was expecting some cereal and pastries, but there were hot items such as scrambled eggs, bacon, oatmeal with toppings and pancakes. Great way to start the day before heading to Arches, and the hotel had tables outside where you can take your food to eat. The room itself was pretty standard but clean and comfortable. Plus, the mini-fridge was a nice feature and we loaded it up with drinks and snacks for our duration. Would stay here again!

    5
    « Great hotel at a great location »

    we stayed here in 2012 and September 2016 and there are some real nice improvements. They now have a breakfast location with a real nice breakfast which they did not have in 2012. The rooms have been renovated and look more up to date now. This is a great location in a beautiful city with Castle Valley around the corner, which is not well know and not touristic but amazingly beautiful.

    4
    « Convenient location with good breakfast »

    Hotel was centrally located. Close to restaurants and many stores. There was a good assortment of items on the breakfast menu and chefs to customize your oatmeal and pancakes. The serving staff were courteous and helpful. Price was a little on the high side compared to the other hotels we stayed at in Utah.

    4
    « Convenient Location in Moab »

    Easy to get to on the main street. shops and amenities within walking distance. Well kept, Room service was excellent . Great breakfast service with friendly staff. The senior staff in the breakfast area was very attentive and offered newspaper assistance without asking.

    4
    « Hiking central in amid spectacular Utah parks. »

    I chose to spend 5 nights at this Moab Best Western primarily due to more modest prices than the other and also, while still within an easy walk to the central part of town, was just enough removed so as to be able to escape the constant foot and vehicle traffic that is the center of this tourist town. I was not disappointed. The room was clean and fresh and, when I was unable to eat the free breakfast, heading out to hike before dawn, was able to get a complimentary 'go bag' of bottled water, energy bar and fruit, perfect for a desert outing. Moab is a hiker's and cyclist's dream location and this hotel serves both communities, as well as the car tourists, well.

  • 4
    « Smack bang in the middle of everything »

    Supply and demand dictates the price but I don't think it is to overpriced. The rooms were clean and of a decent size with everything you need, comfortable beds hot shower etc. The property is just where you need to be for all Moab's attractions and national parks. The staff here are all very friendly and nothing was too much trouble. Looking forward to staying here again.

    5
    « Excellence in Moab »

    A great place to stay in Moab, Utah. Located within walking distance of much of what I needed, it is my first choice when in Moab. Modern, clean, competent staff, good breakfast, efficient staff and operations.

    2
    « Time for a Makeover »

    I understand the location dictates the price. However, this was not a $200.00/night hotel. Lobby & breakfast area was inviting, bright colors, & clean. However room was unacceptable; dirty hairdryer, very poor strange dual shower heads, heavy cleaner smell, lack of outlets, high price, cold wooden floors & no microwave (space was empty).

    4
    « Good location and large breakfast »

    Located right on Main Street for quickly heading out to Arches or Canyonlands. The largest breakfast spread I have ever seen for a free hotel breakfast. However, the hotel is very expensive for what is otherwise a basic room. The breakfast servers are rude and snarky. Otherwise, everything was fine.

    5
    « Excellent experience »

    A treat for a little town and comfortable beds, location great. Walking everywhere in town. Disappointed in walk along the stream by the hotel, was so much nicer two years ago...now not kept attractive.

    4
    « Excellent location - close to shops & restaurants »

    The location of this hotel is great - it's located on the main street in Moab. Restaurants, shops, the general store, liquor store and tourism center are a quick walk. If you are planning on going to Arches, you'll need a vehicle, but it's an easy drive. The breakfast is varied - coffee, tea, fruit, eggs, sausage, juice, yogurt, muffins and more. There is outside seating, and one morning, we sat there for over an hour with our coffee, watching all the activity. The pool is small, but it was over 100 degrees every day we were there, and so we used it every day! My only complaint is that there was no shade anywhere in the pool area, and for some reason, there were no umbrellas (there are tables and chairs). We had to leave the pool because the sun was so intense. If I go back to Moab, I would stay at this hotel again.

    3
    « Good location but very noisy »

    This hotel is located in the center of town making it very easy to get around without a car in the evenings. The beds are quite comfortable & rooms clean. Unfortunately the rooms are very noisy. Anyone walking or talking outside the room or in the room upstairs was very loud, clearly audible, & sleep disturbing.

    4
    « Not nearly as bad as I thought! »

    After picking myself up off the floor when I learned what the per night price was, and reading a few negative reviews, I had no idea what to expect when we arrived at this hotel. But as it turned out, it was quite nice! Yes, it's old, but it has been renovated to a very reasonable standard. It is neat and tidy outside and in. The floors are an attractive honey-colored wood pattern with a throw rug between the beds. The room was clean and comfortable and a good size. One thing I particularly liked was the swing-away makeup mirror in the bathroom. Most of the high end hotels don't even have that. The people at the front desk were very pleasant and welcoming, and we enjoyed our stay.

    5
    « A good choice »

    We stayed five nights during our visit to Arches and Canyonlands. We loved the location, a beautiful setting in Moab and we walked to shops and restaurants. The breakfast offered was a nice choice of hot items, breads, fruit and cereals. We appreciated the "Grab and Go" bag which included bottled water, fruit and granola bar, all complimentary. Two coin operated washers and dryers were available in the laundry room next to the pool. Our room was comfortable and included a refrigerator and Keurig coffee maker. I highly recommend this hotel and would definitely stay here again.

    3
    « Convenient location »

    We stayed here for two nights and the location was great. The room was ok with fridge and coffee machine. There was a little pool which was chilly but in a relatively private spot so nice to relax by after a day sightseeing. Breakfast was included and pretty standard. The staff were very helpful but the food a little dull - that said, it was included! Wifi in the lobby was fine, but non existent in our room (211). When we asked about this, we were told that no one else had complained and given a toll free number to call the engineer. All in all, this hotel did what it set out to do for us - great location in the centre on Moab with access to all the beautiful parks in the region.

  • 5
    « Great place to stay in Moab »

    We stayed there a few nights ago mariah did a fantastic job she has a knowledge of the city and surrounding she helped us with a great attitude and we were very grateful for this kind of customer service thank you

    5
    « A Great Place to Stay While Exploring Moab! »

    We enjoyed our two-night stay at the Best Western Plus Greenwell Inn in Moab, Utah. It is centrally located to downtown and within walking distance of restaurants and shops along the main street of town. The amenities were excellent, the bedding and showers were first rate and the price was reasonable. A separate area housed the pool, whirlpool and exercise room in a beautifully landscaped setting. The background of the mountains surrounding was lovely. It is at the base of Arches National Park. The town itself is a fun place to explore. We will look for Best Western Plus hotels again. I forgot to mention that a complimentary hot breakfast was served in an ample dining room daily with extra setting outdoors on the patio overlooking town. Breakfast options were different daily and always excellent.

    4
    « Way point »

    Spent two nights here with friends while visiting the parks. The hotel was perfect for what we needed. Two queen beds were comfortable and the room was well appointed. Keurig coffee maker, flat screen and a fridge were great. Wifi was adequate. Breakfast had enough to satisfy but wasn't extraordinary. Eggs, bacon, oatmeal with toppings, some fruit, yogurt and juice/coffee. Friendly staff was appreciated. Didn't check out the pool but it looked nice. Elevator is available. The hotel is right in the middle of all the shops and restaurants so we enjoyed not having to drive to dinner, etc. Can't go wrong if you're in the area.

    2
    « September 2016 stay - hair in bed/dirty linens »

    Originally scheduled for a 3 night stay, ended up checking out after 1 night. We arrived to little fanfare with a check-in that was lackluster, receptionist was not friendly or moody, just there. Arrived in room (2nd floor) and was disappointed on how old the room was, it appeared clean and suitable so we started to unpack. The shower/toilet are extremely small but again, I made do. Was disappointed (as a previous poster stated) that the paint was peeling and towels were old. As I prepared to get in the bed, I noticed strands of hair in the bed. I then noticed a huge yellow stain in the middle of the bed. Disgusted I called front desk. She apologized and stated she would be up with new linens. She arrived within 10 minutes and apologized and attempted to pass me linens. I inquired as to why I had to change linens and not a better service for this obvious dirty bed, she apologize and stated she was only person working. After this I was pretty much done, I would have checked out the night this occurred but all the hotels in the immediate area were booked for the night. Receptionist apologized profusely and I don't blame her, she tried but was the only person at the hotel. She took off a percentage of our bill and tried to remedy the situation. Unclean linens and the price range of this hotel is disappointing. Will not stay here again and advise others to rethink their stay.

    3
    « Very Old »

    We have stayed at this hotel in early September during our Utah visit. Hotel is on good location near restaurants walking distance. Our room and bathroom look like renovated with minor cosmetic work. They have painted bathtub and toilet bowl which already start peeling looks very cheap for rate they are charging. During check out I have made three trips to front desk for key didn't work finally housekeeping staff let us in to pick up our missed item

    5
    « Excellent stay »

    This was a great place to stay with lots to do and see good location of the hotel with nice staff. We enjoyed out stay and would recommend this hotel the pool area was nice with beds not too close to one an other

    3
    « Just OK »

    This property is really not very good, especially with the price one must pay. The room was dingy, with a dirty floor and towels and other room amenities just good enough. The pool was also ok, but too cold so we just used the hot tub. I wouldn't have high expectations for your stay here.

    5
    « Nothing could have been more perfect »

    We came from Illinois on a motorcycle and arrived a day early. They graciously helped us. So we stayed for to nights the 8th and 9th if Sept. Due to we were getting married Sept 10 at sunrise. Each day the staff were helpful, talkative ready to accommodate, the laundry was clean and the pool was great. Breakfast was wonderful. The rooms were immaculate. After coming back from sightseeing all day the room smelled amazingly clean. THEN we left at 5:50 am leaving our stuff in the room to go to Arches and be married at sunrise. We came back to a room of Roses and chocolates. I was so surprised but this tells you how attentive they are we told noone but manager Carol stated she heard us talking. Everyone is Great. Highly recommended this hotel.

    5
    « What a motel should be »

    Not sure what they could do better, it really shows they care what they do. The room was very nice, spacious, and clean. Awesome location right downtown close to everything. A very nice pool area which was well maintained heated to 80 degrees. They do a good job with breakfast. Can not say enough good things about this place. If we ever return to Moab we will stay here again.

    4
    « Nice Amenities and Good Rooms »

    We were here for two weekend nights so we could tour national monuments in area. The staff were all well trained, very pleasant and willing to talk. We ended up on the second floor mid way down the floor near a convenient stairwell. If you need to use a luggage cart and the elevator it is a bit cumbersome to get that done. Very quiet both nights and good variety of breakfast foods. Easy walk to all kinds of restaurants and retail stores as it is located right downtown...There is a patio for eating outside weather permitting. The stay was rather pricey but I guess the market supports such during this prime time of the year ($$$).

  • 4
    « Nice Stay »

    We enjoyed our stay at this hotel. I enjoyed that the rooms did not have carpet. Our room was clean and comfortable. The breakfast was really good (have eaten a lot that weren't so good) and the staff were very friendly. We only stayed one night but stay at this hotel again if ever in the area!

    5
    « Good services »

    Friendly and helpful staffs. I had problem with the internet at room. The front desk staff helped me to reset it in a minutes. Very clean room. The staffs at breakfast room provided excellent services

    5
    « Highly recommend »

    We'd highly recommend this hotel. The front desk staff, goes out of their way to make sure every need is met. We arrived early and they met the anticipated time our room would be ready. We stayed one day extra and had to move to another room. Poor planning on our part. They moved our luggage to our new room so we could start our day early of exploring the national parks in the area. Arturo left a card in our room and made sure our room was clean to our satisfaction. Thank you for making our stay enjoyable in Moab!

    3
    « Not Exactly "Best" or "Plus" »

    The intent of this review is to be helpful to fellow travelers in a way that we would have appreciated and not to be overly or unnecessarily critical. Positives: great central location; excellent wi-fi; coffee and breakfast in the lobby is included; large fridge in room; spacious room; large parking spaces and plenty of them; nice pool area; laundry facilities on premise; wife says make up mirror also a plus; mostly clean. Not so positives: rates are way more than they should be if not for captive audience, like 3x or 4x too high for what you get; sheets are basic and barely fit bed; pillows are ok; towels are poor and rough; paint is literally peeling away in the sink and shower from a bad spruce up attempt; walls and ceilings are pathetically thin (we had a "thumper" awake us at 5am sharp each and every day); breakfast is ok maybe once; could have been cleaner; very dated. Bottom line is we would not stay here again. We would go to the newer Hampton Inn or brand new Marriott Fairfield in the edge of town.

    5
    « Very nice »

    The hotel was nicely kept. Staff was attentive. The breakfast was delicious. Made to order and very good.I'm not sure why I need 200 characters in order to post this to trip advisor. If they want a response they should take what they can get.

    5
    « Great place to stay in Moab, Utah »

    Great location, that allows you to walk to eating or shopping in Moab. There is park within easy walk along a stream. Nice Breakfast area that allows you a patio to sit outside or comfortable inside seating. Pool, Hot tub, and room was very nice. Canyonlands and Arches National Parks located close by. Colorado River activities also available.

    4
    « Enjoyable stay »

    If it were not so expensive ($200 all in), I would have given it an excellent rating. The room was very nicely appointed and the beds were comfortable. Also, the hotel has an elevator (although we were on the first floor so it was irrelevant for us). We were in room 104, which although it was close to the road, was very quiet. When we got in, we did notice someone playing a loud wind instrument, apparently at the Szechuan restaurant next door(?), but we couldn't hear it once we closed the door to the room. We asked the front desk people what they thought of that restaurant, and both recoiled in horror before one of them recommended Zax across the street (for which she coincidentally had a coupon with her name on it). The breakfast was much more elaborate (and tasty) than usual at other Best Westerns. They even had a server making custom oatmeal orders. It was like a real restaurant rather than just a breakfast nook.

    4
    « Good value for the money »

    Our stay at this Inn was pleasant. The location was excellent. The breakfast was very nice. The breakfast staff was very helpful. The rooms were slightly above average. Was good value for the money. We would return to the hotel at our next visit

    5
    « I`d move there! »

    Riding our Harley in to Moab,from Monument Valley,Utah,we needed a break.Fortunately we discovered this Hotel! (and they had a room)It was such a great place,pool,food,everything close,we ended up staying a few days .The hotel and surroundings show pride and the laundry is by the pool! Swim,tan while your wash is being done!Fantastic place! Everyone we encountered was so friendly and helpful!

    5
    « Great place to stay in Moab »

    We stay here on our road trips from Santa Fe to Oregon. It's a very comfortable hotel with large rooms and friendly staff. The location is right downtown, with lots of restaurants to choose from within easy walking distance. Good breakfast offering as well. Staff is always very friendly.

  • 4
    « Pretty Good Hotel »

    I like this place. It is not the best in the world.... but it is pretty good for Moab. I have stayed at La Quinta in Moab before, and this blows it away- this was our second stay this year here at this hotel. Rooms are OK (its a motel for gosh sakes, it is not the Ritz), and it is central. Staff is GREAT!

    4
    « Nice place »

    You really cannot go wrong with either Best Western in downtown Moab. The staff, design of the hotel, pool and location of the Greenwell Inn is great. You can walk to all of the restaurants and shops in downtown Moab from this location. There is a Szechuan restaurant right next door.

    5
    « Very comfortable »

    An obviously older motel, we were pleasantly surprised when we got to our room. It was roomy with up to date furnishings, fridge and microwave. Large flat screen TV with good reception and channel selection. The beds were very comfortable. The breakfast was above average and the staff very friendly. This one's a keeper if we ever return to Moab.

    4
    « Pleasure »

    Hotel screwed up reservation. Poor accessibility for ADA people. One elevator to serve a hotel w/2 floors a block long. You literally have to walk a city block to get to the far end of the 2nd floor, OR carry up all your suitcases, etc. up outside steps! That is NOT good. ONE ice machine for entire hotel. They need another elevator, another ice machine. Period. Also frig froze fresh fruit. Beautfiul property and rooms, otherwise everything copacetic.

    2
    « This hotel is Dirty! »

    We stayed in this hotel. I have to be honest I was a little grossed out by the rooms. The floor is a wood laminent. I got out of the shower on the first night, walked around a bit and my feet were black. The floor was maybe swept, but not mopped. There were cob webs on the ceiling. The worst part was the bathtub. There was hair in the tub and on the floor. The only window in the room is on the main walkway to all the other rooms. So if you want any light, you'll have all the other guests looking in your room. The morning buffet was satisfactory and convenient. If you didn't go early, it was very crowded.

    4
    « Good service »

    The hotel was well located and while fairly basic, it was clean, functional and convenient. Ariel (sp?) at the front desk was very helpful. It is nice when you call a hotel and the person you speak with on the phone is the person you interact with when you check in or have questions. Thanks Ariel for making it a great stay!

    4
    « Details! »

    We thought this place was very nice, a little older but well maintained. It has a pretty good size pool and hot tub as well as a small gym.. Just to the east of the registration area up stairs they have a fairly large area to sit and enjoy the night, we could hear a live band down the street and people watch, in the colder months that area included a fireplace . The rooms have wood floors and are well equipped with anything you need. They also a full hot breakfast in the morning from 6;30 to 10;30 with great service and you can sit outside and eat. Just a block or so into town, centrally located.

    3
    « Average hotel in great location »

    The Best Western Plus Greenwell Inn is in the center of Moab and very close to the MOAB Adventure Center from which many activities begin. The hotel provides a breakfast buffet starting at 6:30 am which includes cereal, scrambled eggs, biscuits and gravy, bacon/sausage, muffins, pastries, bread/bagels and made to order pancakes. Fresh fruit and yogurt are also available. Coffee and tea are always available in the lobby. The hotel staff are pleasant enough. The rooms are dark and basic but the beds were very comfortable.

    4
    « Just what was needed »

    Location is great..very close walking distance to some bars and restaurants. 5-10mins drive to the entrance to arches national park. Room was big with two double beds. Iron, hairdryer, satellite tv etc. Decor is petty typical of these types of chain hotel. Breakfast was included..does only run until 9:30 though so can't really lie in. Room doesn't have a safe which was unusual..Would expect one. Check in was also a bit slow as the woman answered and phone call as we were waiting at the desk then spend 5mins accepting and processing a booking..frustrating after a day over over 5houra driving from Colorado. We would recommend overall..Would come back.

    4
    « Very pleasant »

    An older hotel, that is very well taken care of. We had a room in the back that was very quiet. The staff was very friendly and helpful. The room was large with a refrigerator. The beds were very comfortable. Would definitely stay there again.

  • 3
    « Hiking trip hotel with good location »

    I can't really complain about this hotel other than I checked under the bed when I was leaving to make sure I wasn't leaving anything behind I it hadn't been cleaned under there for some time. Really , really dusty with a dirty pair of socks. Location is good and overall stay was good.

    5
    « Great Breakfast, Updated Rooms »

    The Greenwell was the third of four hotels we stayed at on our trip and was a highlight. The room was spacious and the de?or was recently updated, including laminate flooring, enormous tv and huge refrigerator. The breakfast buffet was excellent. Pancakes, eggs, oatmeal bar, sausage and bacon, biscuits and gravy, cereal, yogurt etc. a truly great way to fuel up for a long day of activity.

    5
    « Best breakfast »

    Comfy rooms, centrally located, and best breakfast we had on our trip. It was very hot when we were in Moab but the room was cool and comfy. Easy parking close to room. Seemed less busy than the other BW in town. Close to many restaurants and store. Good wi fi. We did not use the pool

    4
    « Best Western Plus Greenwell Inn, Moab »

    Nice, clean hotel with good service. The bed was comfortable. Breakfast and in-room internet included. The staff was helpful to suggest local restaurants and provide directions to them. The hotel also has a heated outdoor pool, hot tub, and exercise room.

    4
    « Summer Vacation 2016 »

    We stayed here during our first trip out to Utah and Arches. Our room was great and always neatly made. The front desk staff was great because the lady looked up the hours of the nearest drugstore for us. Best part is the breakfast in the morning. The staff was attentive with the food.

    3
    « Ok and Easy to get too »

    This hotel may be at the edge of town opposite the Park but it was clean and breakfast was good. We were on the first floor with the doors on the outside, ok but with one problem, the sun was on our METAL door for most of the day. Can you say 3rd degree burn. We had to watch opening and closing the door. Something they should think about. Also, the floors were not carpeted. I haven't seen that but I felt like I should be wearing socks (in 110 degree temps) when I walked around. Also found someone else's sock in the room and the furniture was stained. Outlets were also scarce.

    5
    « Excellent & Clean »

    The pool, buffet, rooms were all nice. Great staff and a great experience. Best of all it was 1 block from everything (Pasta Jays, Zax, bars, shopping, ice cream). We did it all within walking distance. Place was well kept and they had cameras to help watch my boat

    5
    « For the best in Moab »

    An excellent place to stay and relax after seeing the natural beauty in and around Moab. Way above average for a motel stay. The beds are excellent so sleeping is easy and the breakfast area is delicious and the area not full of screaming children.

    5
    « Super Friendly Staff »

    What a great hotel stay overall! Clean, perfect location, super friendly staff. The breakfast servers were so happy and eager to please. We appreciated their joyfulness. They listened to our requests, served our breakfast with a smile and wished us a wonderful day as we left! Great way to begin the day!

    4
    « Clean & Remodeled »

    We really liked our stay. Felt great to arrive. The lobby smelled old, it probably is. But it is in good repair and has a happy feel. Staff friendly. Room very nice, bathroom very modern. Workout/exercise room was a 5 out of 10. Breakfast was great!

  • 1
    « Filthy room and poor staff »

    Stayed for two night after staying in many Best Western Hotel in US, UK and in Europe over the years. This was by far the worst. The concept of the much vaunted Ultraclean was lost on the staff. The room floor was filthy and the staff lied about having cleaned it when we reported a second time, Despite the complaint we were not contacted by a senior manager . We were offered 100 dollars discount off the bill

    3
    « room was ok the breakfast was bad »

    the breakfast was poor. first off I can not drink milk and I do not drink coffee I was looking forward to having orange juice. I get into breakfast and the juice machine was broken for both days we had breakfast. if the coffee or milk was broken it would be fixed fast but all the kid said to me is we have water. and the water did not even have ice in it so it was tepid. also the english muffin i picked was moldy the young lady that took it from me took it to the kid that had told me "we have water" and told her to just tell me we are sorry. So how old was the food we were getting?and for the $180.00 a night the breakfast should have bacon!!! I can say the room was good. and the front desk staff were good to work with. Breakfast staff now that was poor!!!!

    3
    « One of the Top Hotels in Moab »

    This had more of a motel feel, but was clean, had a great breakfast, and a safe place to stay. Despite feeling somewhat like a motel, it is one of the more upscale places in Moab. I would recommend it to anyone.

    4
    « Well Kept Property »

    This Best Western is a well kept property. I personally like the motel aspect where you can park in front of or at least near your room. The staff was very helpful in that we had to change rooms due to adding on a night. They made the process seamless and we didn't miss any part of our plans that day. A Big thanks to them. It seems a little overpriced, but reflects the area's demand for rooms. Only issue, if you're located near the office side of the property, you need Uber to go get ice.

    2
    « Steer clear of this hotel »

    This hotel has only two things going for it. The location is good and they have a nice swimming pool. When we checked in at the desk they sent us to our rooms and they had not been cleaned. This was about 5PM in the afternoon. We were on the first floor, so I guess it is easier for bugs to get in but they should work on this. Both our room and my son and his family's room had beetles. When my husband got out of bed in the morning and I saw that there was a bug right where he had been lying. There was also a beetle in the bathroom and a flying insect. I was so glad that we were not going to have to spend another night in there. Our room was dirty also. I don't normally look under the beds and dressers in hotel rooms, but I dropped an earring that I was putting on and was looking for it. Both areas were very dirty. There were wood floors and there was thick dust and dirt under both the bed and dresser. One of the water faucets had to be turned off exactly right or it continued to drip. We could clearly hear people walking around above us. My husband went to get ice and the first two ice machines he found were broken. He finally found a third one that worked. The staff was pleasant and the breakfast was average. I would not stay here again. Too many things wrong.

    3
    « Should have been better »

    We have stayed in several Best Western Plus hotels and it is a real stretch to call this one a "Plus". It's not a hotel, but a motel with outside entrances. The lobby was pretty nice, but the rooms are dark and small, but pretty well decorated. It wasn't as clean as I'd expect and there wasn't even a place in the shower to put a bar of soap. The A/C was noisy. They have 2 washers, but when we arrived neither was working - the next day one was working but only for 2 days, then it was out of order. There were folks there (including me) who were on extended trips and needed to do laundry, but were unable to get it all done. The breakfast buffet was all right - normal fare, but I found it a bit odd that the oatmeal had to be served by an employee. It was OK, but seemed unnecessary. It is close to several restaurants that are easy to walk to.

    5
    « Great location...great breakfast! »

    We just returned from a 12 day trip to the southwest as stayed here in Moab for 4 nights. It was clean, the rooms were large and the breakfasts was wonderful. Pancakes with toppings and ham and cheese and eggs for breakfast sandwiches. Definitely everything you need for a day of hiking, rafting, etc. It was also located in the center of town so that you didn't have to take the car out as there is not a lot of parking in Moab. There was also a great pool...if there was anything I could complain about it was that the pool area had limited shade. When it is 100+ degrees shade is nice when you are watching the kids in the pool.

    4
    « Family trip to Moab. »

    This hotel is in a good location. It's busy due to the number of tourists visiting in the summertime. We had a ground floor room near the front of the hotel, but it was quiet. They have a nice pool that we utilized 2 times during our stay. There's a good sized mini refrigerator in the room to refrigerate drinks and food, which was nice since we were on a road-trip of sorts. Many restaurants and shops are in walking distance of the hotel, so you feel like you're in the heart of town. I would recommend it to anyone. Good price. Good value.

    3
    « Average »

    We recently stayed here three adults, two rooms. Actually, we went to the Best Western (Canyonlands) first as that is the one I thought we booked. When we were told we must have booked at the Greenwell we realized they were not affiliated to each other. The two motels are night and day. Canyonlands had a very nice facade with stone work. The inside lobby was very nice and you could see the pool next to the lobby. The rooms were self contained within the building. The Greenwell is truly motel feel. All the rooms open to the outside hallways next to the parking lot. The hallways are dark and a bit dingy. Also litter was in the hallways. The pool which we didn't realize was there is off the parking lot almost if it didn't belong to the hotel. The outside doesn't compete with the various other self contained hotels in the area. Pricing same as the other Best Western. Located in the center of town. The rooms were surprisingly nicely decorated. However, the air conditioner is a bit noisy. We were on the second floor towards the back. Breakfast wasn't that great partly due to the attendants who worked there. The man in charged seemed annoyed when about 7 people arrived just before breakfast time of 6:30. It was well after 6:30 when all the food was out. In the summer most people like us, I assume, are going on excursion that start at 7 to beat the heat and the motel should make sure the food is at least all out by 6:30. I asked where the water might be as other beverages were out and was told they would get it. I waited about 10 min and was reminded they would get it. Food was average. Outside seating area ok. The Canyonlands had a beautiful seating area on the second floor. Front desk staff were outstanding.

    2
    « Do you like beetles? Stay here! »

    We found a total of five beetles in our room. We stayed two nights. Two beetles were found in the sink, one on the floor, one on the ceiling and one on the cover on the bed. The bathtub didn't drain well when taking a shower. It was dusty and dirty under the beds and there was a small rug between the beds that didnt seem like it was cleaned properly. Breakfast was fine and the pool was good. Towels and sheets appeared to be clean. Would not stay here again. $200 a night is ridiculous for this place.

  • 4
    « Moab »

    The staff was friendly. The rooms were comfortable and clean. the breakfast was good but all hotel breakfasts seem to be about the same. The main advantage was the location and quality of the rooms and the staff.

    1
    « Dark Noisy Room and a Lousy Breakfast »

    We've enjoyed Best Westerns for years, but I find myself having to write my second unfavorable review of one of their properties in just three months (the first was in Savannah in May). First of all, the motel is quite dated with dark, dreary rooms that are in need of a remodel. Secondly, we had a room that could be made into a two-room unit via a connecting door. That's usually not a problem, but there is no sound or light insulation between the rooms and we were bothered by loud noise from the adjoining room every night of our three-night stay. Lastly, the breakfasts were dreadful and served in a cramped, overcrowded dining area (the attendant concentrates her time on guarding the bananas from guests; meanwhile, the coffee urns were both empty on one of our mornings there). Nothing looked fresh. Nothing looked or tasted appealing. We decided to eat elsewhere at our expense on our third morning. If you must stay here (and we don't recommend it), insist on a non-connecting room.

    2
    « Two day visit »

    Our first night stay had ants. There were just a few moving about and we killed all those. When we woke up, there were a gazillions. There were all over the floor, table, blankets. My kids were freaking out! I'm just happy no one was bitten. I told the front desk about the problem. When we came back from hiking, the ants were mostly gone. A few here and there but they came back in a couple of hours. Talked with the front desk again and they came by with Raid spray. Sprayed the whole room. There were no other rooms available and we had to live with the smell! They gave us only 30% off for the second night. Overall, we weren't happy with the whole stay at all.

    4
    « Great location, decent, clean room. »

    Well located for Arches and Canyonlands National Parks. Decent, clean room. Breakfast was good with warm food. Price was very high for this type of property, but it was tourist season and the area had limited rooms. Several places to eat and supermarkets were close by as well.

    3
    « Siestas? »

    Easy to find but on an awkward road junction. Take ultra care with entering and exiting the large free carpark. The property is curios, it might at first glance look like a hotel but in reality it is a motel. Excellent fairly large, outdoor pool with hot-tub all in excellent working order. Fair number of almost new loungers, chairs and tables around. The only shade is from the building containing the gym and toilet, this only works during the morning, also a pergola - which is pretty minimal. Apparently parasols had been tried in the past but were wrecked by strong wind. I recommended that the pergola be covered by obscure plastic sheeting or similar to maintain the appearance but provide proper shade. Back in Dorset with the cloud and the rain this may not seem like an issue but while in Moab we had wall to wall sunshine and temperatures up to 100 degrees F. Reception exceedingly helpful and efficient, really pleasant people. We had been warned about noise in Moab at night so asked for a bedroom at the rear of the property, we got one on the ground floor. A range of local newspapers available. There was a Bible in our two comfortable Queens room which we had for five nights. It was a little shabby but clean and everything worked. The clock was not illuminated, when requested the bulb was replaced withing two hours- excellent. The usual kit was installed except for a microwave. There was poor sound-proofing between the floors, it frequently appeared that a herd of elephants were overhead. The bathroom contained a bath with shower over and a range of quality toiletries. The bathroom door was difficult to close, it required easing. Room service was a little sloppy. The first morning the towels dumped in the bath were taken but not replaced. Toiletries which were in use were taken and not replaced one day. All issues which were easily overcome. Excellent breakfast taken on cardboard with plastic cutlery. Plenty of choice bot hot and cold, continental or American, Unusually porridge was served and pancakes were made to order. This might seem like faint-praise but we enjoyed this hotel yes it needs money spending on it but what hotel does not?

    4
    « Friendly Front Desk and Good Location! »

    Our room was clean and we liked that the location was just right in Moab downtown! Price was pretty high but well, it's May and everyone was here! Front staff was very friendly and helpful with the attractions!!

    3
    « Disappointing room »

    Carefully selected this hotel for location & good ratings I saw, however, there were insects in the bathroom, and a cheap coating on plumbing fixtures was peeling off. On Sat @ 7AM, a crew was demolishing the interior of the room above, so we decided to check out and just go home after one night.

    5
    « Excellent location »

    Fueled up with a great breakfast and a good night's sleep, this hotel is an excellent base station for exploring Moab and its surrounding state and national parks. Friendly staff and clean rooms plus the convenience of being poolside while you do your laundry.

    5
    « Best in the West »

    We love BW for its accommodations, people, location and overall services wherever we go. We also like the consistency of its settings and surroundings plus the convenient locations in popular areas. We've stayed with BW when and wherever we could. Finally, BW is the best for budget oriented people like us1

    4
    « Russian Olive Trees in the Lush Courtyard »

    This BW Plus has a great pool by the creek so you can hear water rushing by. The catalpa trees and Russian olive trees in the parking area turn it into an enclosed garden of sorts. Because the hotel does not face the road the rooms are quiet. The grocery store is near and it is nice to walk the main street in the evening. We were there in May and the weather was perfect.

  • 5
    « Very nice place to stay »

    Good location downtown. Rooms were clean comfortable and well appointed. They appear to be recently renovated. Comfortable bed with large tv. Staff was friendly and supportive. Hot breakfast buffet was very good. Restaurants, shops within walking distance.

    4
    « A nice place in Moab »

    An older but well maintained property. Room was clean and comfortable with standard amenities. The breakfast room is large, the food is good. In the center of Moab and therefore close to the action. The parking lot is large enough to accommodate several vehicles.

    5
    « A Happy Accident »

    My husband and I arrived in Moab on a Friday evening, the same weekend as an ATV rally in the area. The first Best Western that we checked on entering Moab, was full, and the desk clerk curtly suggested a non Best Western Hotel as an alternative. We decided to go a little further into town and found the Best Western Plus Greenwell Inn. They had two rooms remaining, one of which we took. The stay was very pleasant. The staff was helpful and courteous, and the room was well appointed and and amazingly quiet! Breakfast the next morning was delicious. We highly recommend this hotel.

    4
    « Nice hotel »

    A good hotel in a great area. Lobby of the hotel was beautiful. Rooms were clean and the beds were comfy. Hotel was within walking distance to all the restaurants. Ten minute ride to the Arches. Pool area needs some repairs though. Railing into the pool was broken and could be dangerous.

    4
    « Excellent rooms, location »

    Center of Moab, convenient to everything.Walking distance to many restaurants and shops. Clean. Keurig coffee makers in room!!! I Have stayed here multiple years in a row and have always been satisfied.

    4
    « Very clean »

    I thought the hotel was great. Rooms and facilities were very clean. Lobby area was very nice. Plenty to choose from at breakfast. Wifi worked great. Pool area was nice. Plenty of parking. I would recommend this hotel other than the fact that I felt like they price gouged us because it was memorial day weekend.

    3
    « Nice but overpriced »

    Nothing to really complain about this hotel. Very convenient (except for getting in/out of) and nice. Just a bit over priced for what was offered. I'd recommend looking at another hotel near this one./

    3
    « Decent Hotel »

    This hotel was pretty decent. The customer service was okay, nothing too spectacular. The rooms appeared to be recently remodeled, and had enough living space to not feel cramped. The breakfast was only okay, the service there wasn't great and they weren't very friendly. The hotel is right in the heart of Moab, so it was easy access to walk to the surrounding shops and restaurants. Great location.

    3
    « An older BW Plus with a goofy shower - 3.5 stars »

    On a recent road trip to Utah to visit a bunch of national parks, I stopped in for 2 nights at the BW Greenwell Inn in Moab. I frequently stay at BW Plus motels and have accumulated some experience with the chain. This one was OK but not one of their best. The location is great but the place needs a refresh/remodel. The strangest thing was the shower. Typical tub with shower curtain arrangement, but what was unusual was that they split the water feed line to the shower heads into 2 identical heads - side by side. The heads were designed to offer either a column stream from the center or a circle of spray jets from the circumference of each head. The outer spray jets did not work hardly at all forcing you to set both heads to the column stream. But the water pressure was not sufficient to make this setup really work like they probably intended when it was installed probably several years ago. It was a strange setup and it did not work well for me. Overall I would rate it somewhere between average and good (3.5 stars). Excellent location and reasonable accommodations.

    4
    « Best Western Moab »

    Best Western Greenwell was a very nice hotel. The breakfast was very good, fresh food and nice variety. Location was right in the heart of the town, just a few miles from the Arches and several good restaurants.

  • 3
    « Tired in City Center »

    The best things about this hotel are its location and caring staff. Our room needed updating and the advertised refrigerator was missing. No other rooms available. No replacement refrigerators. The staff put our most perishable stuff in a hotel refrigerator for us to retrieve the next day and provided a discount on the room rate. Both were appreciated. The room was dark and the wireless internet slow. The bed was comfortable.

    4
    « Moab Adventure »

    5 days of outstanding hiking and sight seeing. The hotel was right in the middle of downtown Moab. We were within walking distance of many restaurants and shops and only 5 minutes to the entrance of Arches National Park.

    3
    « Horrible breakfast »

    Well... The room is ok, clean and quiet. But their breakfast is beyond horrible. First, the service - two young servers are the laziest I've ever seen, not friendly and just simply apathetic to customers. The food is without any variety, minimum of everything, and I've never seen oatmeal and walnuts and raisins rationed by the server. The oatmeal is wet-loose, the eggs are often burned, and you might never get a sausage if they are out an hour before they close. I've been to many Best Western hotels, and this one serves the worst breakfast. They don't offer a happy hour at the lobby as many other hotels do, no water or coffee, nothing. Boring! Comfort Inn is better in this respect, so we are switching!

    4
    « Friendly housekeepers »

    The room was so clean.. The girls at the front desk was so polite. Our room is on the second floor, the staff are professionals and helpful especially the housekeepers who always smile whenever they see us. They even ask if do I need something which made me feel really special tho haha! Anyways I've got the chance to talk to the room cleaners and saw their names on their nametags kaye and the other one is rose (I do remember her name because I love roses). They are so charming and so nice to talk with. The best housekeepers I've ever met so far. And lastly, I love the pool so much! Planning my next stay here!

    3
    « Meah! »

    This hotel is okay if you need a quick stop. Ozone was used to disinfect/deodorize the room prior to our stay so I had to open all the windows to air it out. That can't be good for you. The people were very friendly - but then everyone in Moab is friendly. It's a good location so I would chose it again for that reason.

    4
    « Great location with nice friendly staff »

    I stayed at this hotel for 4 nights with a friend. We had a room on the second floor facing the parking lot which was recommended for being quiet. The room was a great size but the bathroom was a little small but fine for us. The room was pretty dark which was great for sleeping. The breakfast was good with pancakes and oatmeal made to order and lots of bread and pastries. There was also either potatoes or biscuits, cold cuts, fruit, and yogurt. The location was great walking distance to everything in town. They also had a pool and a hot tub. The hotel was pricey but moab seems to be expensive to stay in. All in all a good hotel that i would recommend.

    5
    « Comfortable hotel with best location »

    Excellent hotel choice in Moab. Rooms are very nice. Great bed and shower after a day of hiking, biking, etc. Location couldn't have been better. We walked to everything in Moab - shops, restaurants, grocery store, visitor center, tour companies.

    4
    « National Park Trip »

    There are many options for a hotel room in Moab for one to stay. We found the Best Western PLUS Greenwell a reasonable value for the accommodations and were overall very pleased with our stay. The rooms were clean and the bed comfortable. The breakfast was particularly well presented.

    5
    « Great hotel in the heart of town! »

    We really enjoyed our stay here. The staff was great and the location was amazing. It is great that you can park at the hotel and walk to almost all of the stores and restaurants. We will definitely return on our next trip to Moab.

    5
    « Very nice »

    Very clean hotel. Beautiful scenery here. Stephanie & Kim at the front desk were very nice and very helpful to us. Would recommend staying here. Easy access to restaurants & shops. Very happy to be here in this beautiful part of the country. Room is very clean. Keurig coffee pot in room which is a bonus for us. Beds comfortable, good pillows. Spacious rooms.

  • 4
    « Staying in Moab »

    It was a nice hotel. Staff very friendly and good breakfast. Great location, just a few miles from Arches NAtional Park and near the center of town where there was a lot of action. The town of Moab is a good place where most things are in walking distance. It was a bit pricey.

    3
    « Needs attention to details. »

    We arrived on a Sunday evening with groceries to keep cold and discovered the refrigerator had been removed from our room. The front desk girls said there was no maintenance person on duty and that the only other room available was by the ice machine, but they would see what they could do. Eventually the young receptionist came with a refrigerator on a cart and my husband had to help her get it off the cart and into place. My husband is 73 and should not have been lifting this frig, but he felt sorry for this poor girl to have to do it by herself. We then needed to wash clothes and it was so dark at the entrance behind the laundry building that we couldn't see to put the room key in the door to get in, so went back to the room to get a flashlight and then decided to wait until morning as we didn't feel very safe out there not knowing the area. A security light could be added to that area. Even our room seemed dark with poor lighting and a dark decor. There was no light on the clock to even give us a night light or be able to see the time. The next morning we arrived at breakfast at 9:00 for a breakfast that was supposed to be available until 9:30 and they were out of more than one item and we were told it was too late to fix more (1/2 hour to go). These things are probably not major, except for the refrigerator issue, but there were too many that just created one annoyance after another (there were other little things besides those mentioned above). Kudos to the two girls working the desk on Sunday night, April 24. They tried their best to make things right, but really needed a maintenance man on staff to help. Upon checkout the hotel receptionist offered us extra reward points for our trouble, but as of yet I do not see them added to our account and we may never accumulate enough points to use them. Note: this motel is on the south end of Moab, not as close to the entrance to Arches NP as if you would stay on the north end of Moab. We would not stay here again.

    3
    « Not a "Plus" property »

    This hotel was the 'best' of what was available, and being that it was a BW Plus, I thought it would be equivalent to the Hampton Inn we usually stay at. The desk light didn't work and had to be replaced. The we found that the light on the clock did not work. The breakfast area was laid out in a crazy way and the foods were not placed in a logical order. Although the staff was great, I would not choose to stay there again.

    5
    « Very nice property »

    The staff was professional, friendly, and helpful in every way. They are fanatical about cleaning. I saw them sweeping the parking lot one day and mopping the exterior corridors another day. The breakfast is excellent, including real oatmeal, eggs and sausage, biscuits, plus cold offerings. The room was fine. The only thing that was less then perfect was low water pressure in the shower, but its definitely not a reason to skip this property. It's probably one of the nicest in Moab. And it was completely quiet despite being fairly full.

    4
    « Not too shabby... »

    For the price, you basically have everything you need from a comfortable bed to a spacious room and breakfast provided every morning. Right in town as well so easy access to all of the surroundings. Pretty good deal overall!

    3
    « A Classic Hotel in a Great Location; Needs a Few Tweaks to be Perfect »

    I have stayed at this hotel quite a few times (10+?) over the last few years. Overall I like it quite a bit: It has a great location, right in the heart of town, with easy walking access to restaurants and shopping, sandstone views (it's Moab, duh), and even a creek trail for easy hiking. It's a classic Best Western, with external room access - which I like for convenience, and for fresh air. This hotel seems to get renovations fairly often, so overall it's in pretty good shape, though I have run into a few issues: a furnace that ran but didn't produce heat consistently (Moab gets pretty cold in the winter), and this most recent trip my room didn't have a fridge. Several of the rooms are located in the back corner or behind the stairwells, so don't have any view at all, which is kind of a bummer. Also, they added some rooms over the lobby, which are large and very nice, but because they face and are close to the main street, and because Moab attracts gearheads (people driving noisy customized Jeeps, trucks, etc.), the street noise in these rooms is high (the desk staff warned me of this when I checked in) - bring earplugs for these rooms. The breakfast is average, and if it's busy you need to get in line early before they run out of the good stuff. The place is pretty good overall, but could use a few tweaks to be perfect.

    4
    « A Good Overnight in Moab »

    On our drive to the Grand Canyon we stayed overnight here. The Tesla charger is at the Best Western across the street. The front desk women were warm and friendly. The rooms are clean and comfortable. The floors are vinyl looking wood. It was surprising but felt very clean. There are fridges and coffee makers in the room. There is a breakfast but we choose a local eatery. The bathroom is old and narrow but functional. This was a fine place to stay.

    4
    « Great location »

    We stayed for four nights in Moab, and this hotel was a good base for our visits to the national and state parks and scenic byways. Our room on the ground floor was clean and well-kept, no noise from the adjoining rooms despite many children. Different story from the room upstairs - the uncarpeted floors let us hear every move, and the occupants seemed to be trying to complete their 10,000 daily steps by walking back and forth for hours. Breakfast was the same every day, but with a very friendly staff and a warm welcome. Only one ice machine for the facility. Pool and hot tub were both open during our visit, and very pleasant. Laundry room by the pool was a nice amenity.

    3
    « Best Western PLUS Greenwell Inn, Moab, UTAH »

    Mediocre hotel at a resort price. Older model hotel with some upgrades. Rooms $200/night (with tax) for a middle class hotel. Breakfast adequate, but nothing special and no variety offered. Very good location, and service good, but nothing else to recommend and overpriced for value

    3
    « No microwave »

    Hotel is nicely decorated, but when booking on line it stated microwaves and fridge available as 99% of Best Westerns have, but only available in 8 of 60+ rooms had any microwaves and we went without. I would have stayed at another chain if this had been listed correctly on B.W. site when booking. When staying at a chain that has got this spendy you expect the usual benefits, like microwave and daily newspaper which also was no longer available.

  • 3
    « the usual BW but overpriced »

    Offen stay at a BW because of supposed rewards, which they have yet to give me...so useless. This one was OK but no better than the others yet cost more and the front desk was understaffed. Guess for some reason they think Moab is more trendy and therefore they can charge more.

    4
    « Best Western Plus Greenwell Inn, Moab, Ut »

    We come here usually yearly for the car show weekend. We came this year for an additional nights stay. We like this Inn the best of all choices here in Moab. They do a great job with keeping it very clean and updated. The beds are very comfortable. The pool is one of the nicer pools in the area. I highly recommend this hotel. The staff is very friendly and professional.

    4
    « Restful place in an incredible location in America! »

    Moab UT, sits between the incredible national parks of Arches and Canyon Lands, so the location is perfect for visiting these parks. The BW Plus Greenwell Inn is right in the middle of town, surrounded by the restaurants, museums, visitor centers, and shopping, etc. so a perfect location. The room was comfortable, and attractive with wood floors, and large wall pictures of scenery from the parks that fit the beauty of the area you're in. A surprising treat was we were on the second floor and happened to look across into a park like area and there were a herd of deer feeding, now that just made the outdoor experience even better! The only slight issue is breakfast is suppose to be at 6:30 am, given the adventure people were on, many of us were trying to get breakfast, only to find it wasn't ready, which is why I gave the hotel only a very good rating. The workers really tried hard and were very gracious in not being quite ready. Unfortunately what is posted should be the standard and it wasn't!

    3
    « Not What I Hoped For »

    It looked so nice in the pictures. The full breakfast let me justify the extra cost. But, the full breakfast was the lowest quality of any hotel I stayed at. Little selection. Same thing every day (always sausage never bacon). The room was the smallest I've stayed in for years. Our refrigerator had the freezer compartment broken. You either had to set the whole thing to be a fridge or freezer. Floors made socks black in minutes.

    3
    « Hot tub not »

    Hot tub broken, could not manage to get any one to look at it until the next day? Rooms also don't have enough hot water, better get up reeaal early if you want a hot shower. The breakfast lady was nice, cooking pancakes, but you can get pancakes any where. Mattresses old like sleeping on an old pet bed.

    3
    « Disappointed »

    Firstly, I'm surprised again by the rates approaching $200/night. Secondly, the front desk staff were most unfriendly unless they were just waving at you as you walked in. The friendliest people were the room cleaners and the older guy who was keeping the dining area tidy. He chatted with us, thanked us for coming in, and kept the place clean. The room was nice. But there was only one upholstered chair to sit on. It's hard to sit in bed to read or watch TV all the time. My biggest peeve was breakfast. We wanted to get out early to hike before it got too warm. I asked when breakfast was ready and was told 6:30 am. We were there in the dining room until 6:50 and there was still no hot food out. The girl working there couldn't find any butter for toast so we had a yogurt and coffee and left. The second morning we arrived at 8 and the eggs, gravy, and pastries were gone. They weren't refilled by the time we finished our yogurts, again. Finally, there IS an elevator altho no one on the check in desk bothered to mention it. We were pointed to the stairs and didn't find the elevator (for the suitcases) until we saw another guest with a rolling luggage cart and asked her. Comfortable rooms, good location, but not the best place we stayed this week.

    4
    « Unhelpful Desk manager »

    I misplaced my cell phone but knew it was somewhere on-site due to findmyiphone app. Stephanie and Ariel at the front desk were extremely helpful. Doug, who apparently, is the front desk manager was as cold, condescending and unhelpful as anyone I've ever encountered at a front desk. I can't understand how one establishment can have such a disparity in it's employees. I did find the phone the next day with absolutely no thanks to Doug. Very nasty person.

    4
    « LOVE Best Western! »

    The motel is not the fanciest place ever, but we don't go on vaction to sit in the hotel. The staff is so friendly! I have love every staff at every Best western I've stayed at. They really make it the best experience! The breakfast was really good and the location is the best for walking around to shops and restaurants

    3
    « Average hotel- very good location »

    The hotel location is fabulous. Rooms are clean, nice pool. We stayed here 2 nights when visiting Arches national park. Breakfast comes with the room. The breakfast is ok. It is not the best. No fresh fruit. Limited selections. I would stay there again.

    4
    « Great breakfast »

    No complaints. The room was clean, front desk personnel extremely polite, but the choices at breakfast made the stay memorable. No greasy bacon, no luke warm eggs; had I not served myself I would have sworn my meal was cooked to order.

  • 2
    « Too Loud Needs Renovation »

    The motel is too loud and the pool, hot tub and beds are sub par. The location is as good as any other hotel in Moab but after not sleeping well and being discouraged to use the pool and gym, next time we will stay at another hotel.

    2
    « This is NOT a PLUS »

    I am going to give you the GOOD first! This hotel is right on Main. Great location AND they have an employee named KIM who is the saving grace to this property and should get a raise! Freaking AMAZING customer service and needs to be commended! Went Above and Beyond the call of duty!! Ok the BAD.....here we go...This hotel is NOT a PLUS by any means!! I stayed at a Regular Best Western Coral Hills in St George and that place was spectacular!! This hotel was run down and it felt like a Motel 6 but I was paying for Plus price!! The breakfast was a joke...there is absolutely NO room...unless you want to walk all the way over to the other part of the hotel to sit....NOT fun when you have kids! They don't offer gluten free/healthy products. Just apples...no other fruit. The yogurt is fake "low fat" with a ton of junk in it. No granola..the orange juice taste like a chemical...there probably isn't any orange in it. Now, if that doesn't bother you then stay here you'll like it! Lol There were 6 long hairs on my pillow when I checked in. The grounds were dirty! The front needs a gardener badly! The bathroom is VERY small! The lighting is bad! Floors are wood! Now that sounds good doesn't it but it's not cuz you can hear everything people are doing upstairs!! They need to put down some runners!! Under the beds were dirty with left over wrappers The ice is at the VERY far corner if you are in the front! The sodas are warm. This hotel is not a plus in my book....I paid $215 a night! Left a day early! Some people don't care about many things when they stay at a place but I travel a lot and when I pay over $200 a night I expect it to be great! ;)

    2
    « Never Returning! »

    Hotel is centrally located to visit Moab area, however, the reception and departure were unfriendly and unwelcoming; felt a sense of prejudice. Informed about our billing - very rushed and mumbled. We are an elderly couple and were assigned to the farthest room of the whole two story building. There is only one elevator and it is near the lobby. We had to pull the luggage cart all the way to the end of the two story building to reach our room. The room was dark and gloomy and initially the mini-refrigerator didn't work. Informed a housekeeping person and he promptly told maintenance and another refrigerator arrived soon. The floor was laminated; felt dusty and dirty. If anything, the staff (housekeeping, maintenance, breakfast server and cleaner) were very nice. But the management needs improvement!! Laundry facility had 2 washers and 2 dryers (one our of order)! Never returning.

    3
    « Noisy and dirty floors everything else was great. »

    The amount of noise from walking in our room and from the floor above was pretty annoying. To top it off my daughter was walking in the room and ended with two black feet from all the dust. Besides that everything worked good and was in decent shape. Bed was clean and room smelled good.

    4
    « Moab comfort »

    I enjoyed staying at this motel in Moab. The people were what made it an exceptional experience. Very helpful and went out of their way to make my stay a good one. My room was clean and comfortable even though I am not thrilled with the laminate floors. Made the room feel cold. I was there during Jeep Safari week and it was fun to watch all the tourists with their various activities. the motel was also in great proximity to downtown and my place of business.

    2
    « Don't stay here! »

    Stayed here because we have good luck with Best Western. Jeep Safari in town so all hotels were double the price (in this case $200.) Was put on main floor. When we went to bed the people above us arrived shortly after. Every footstep they took was very loud and squeaky. Called front desk who called the people. Like they were supposed to stop walking around. They continued to walk for 2 hours then shower etc. Hotel offered us 15% off our room rate (whoopee) Stayed in a Hilton in Fort Collins next night for $98. all top notch and comfort plus. The Moab hotel was a pig with lipstick on it. Do not stay here, but do see Arches National Park

    3
    « Pool and Hot tub broken! »

    Hotel and staff were fine. Breakfast is good. Pool and hot tub not working was a real downer for our family. Overall experience was fine but they should have sent out an email about the pool and hot tub not working. We would have switched hotels. They also could have offered a discount for the inconvenience but that didn't happen.

    5
    « One of the best hotels in Moab, maybe in the top 3. »

    We've come to Moab every year in the summer for a number of years to go mountain biking. This hotel is located right in the middle of the main drag. You can walk to Pasta Jay's restaurant, (The best restaurant in Moab) and dozens of shops. The main grocery store is a 2 min drive from the hotel, (if that) where there's a Starbucks located inside. And this is not one of those tiny tourest-town food stores, this is a full size city store. The staff was very friendly and the hotel room was clean and comfortable. There was a free breakfast consisting of, Toast, Cereal, Yogurt, fruit coffee and orange juice, and a nice seating area to have your breakfast. Maybe a waffle iron,... I can't remember. The room had a flat screen TV, a small fridge, and a coffee maker, thank you. :) We woke up to go out for breakfast and there were four 1200CC BMW Adventure Motorcycles right in front of our door. What a life. Oh, and they have a small pool for the kids.

    4
    « Nice location, good breakfast, good size room with refrigerator »

    We four people family stayed at this hotel during the spring break. We chose the location because of its proximity of two national parks. It was a good choice. The hotel was on Main Street where you can access many restaurants and grocery stores. Despite its convenience, it was quiet at night. The continental breakfast offered oatmeal, scrambled eggs, sausages, milk, coffee, juice, bread, muffins, pancakes, fresh oranges, etc. What I like the most is that the room is big. It has a refrigerator, a desk, a dinning table and two queen size beds. The sink and tub/toilet were separated, which made our morning much easier. I recommend this hotel to family stay.

    3
    « Disappointed »

    We have visited this hotel for the past 3 years after coming out of the backcountry and have always had a great stay. This time, the pool/hot tub was out of commission, deck had no furniture to sit and enjoy the view like normal and black hairs in the shower upon arrival. The breakfast also left MUCH to be desired. Typically breakfast is good, with hot food and pleasant staff. This year, no pancakes, out of milk, burnt sausage and overcooked eggs. The staff are typically very friendly, which was true this time with the exception of one, not so friendly breakfast server (younger man that should have had on a hair net). This hotel has always met/exceeded our expectations for the price/type of hotel it is as well as the location. We may be looking into different accommodations in the future.

  • 3
    « Good Location; OK stay »

    The hotel is in the heart of downtown Moab, so is very convenient for walking around etc... Stayed just 1 night; Room was pretty basic, but was clean. Staying in Moab you don't spend much time in your room, so if you are looking for just a place to sleep this hotel works. Didn't have the breakfast, but checked out the breakfast area and it looked nice. Stayed on bottom floor; it was fine, but the hotel wasn't very busy so don't think anyone was above us.

    5
    « Clean, updated,great location »

    CLEAN. Beautiful laminate flooring, easy to maintain, so you know it's clean, and no unknown grossness hidden in dirty carpet. Big, beautiful king room, spacious, nice bathroom. Very comfortable bed with lots of pillows.

    3
    « standard »

    This is a nice hotel, very clean and quiet. I was unhappy because when I called i was not told that the Hot tub would be out of service for our visit and when we arrived found out we could use the hot tub across the street at the hotel Moab (DIVE) it was gross to be kind, other than that it was a very nice experience.

    3
    « Enjoyed the stay »

    A nice place to stay as you explore Canyonlands National Park or Arches National Park. A stylish inn with clean rooms and well kept main facility. The wonderful breakfast began our early day to hike in the Arches. The many food options fueled us up for morning. The staff was courteous and helpful. The only issue is the annex building holding the exercise room and hot tub. This building needs renovation; a run down look that striking compared to the main facility. Though, the hot tub was clean and very nice after a long day.

    5
    « Amazing... »

    Kim, at the front desk when we checked, is very friendly and helpful and when she learned we were headed to Denver the next day alerted us to a serious rock slide near Glenwood Springs, CO, and followed up this morning telling us traffic had been reduced to one lane in that area. This is a very elegant motel in every respect -- the room decor, the lobby and breakfast area, and the exterior to name a few. This motel is located in downtown Moab which provides easy access to downtown restaurants and shops most within walking distance. However, the AARP winter rate of $76 changes to triple that amount in mid March. The breakfast area and food choices are amazing from eggs and hash browns, to made to order pancakes, oatmeal made fresh daily with walnuts, raisins and brown sugar, to cereal and yogurt. Their coffee is very good in the breakfast area (100% Arabica) but the Keurig machine in the room, while unique, is provided with very sub par off brand coffee -- refill your cup or travel mug from the lobby. The ice machine is in a separate building which houses the pool. An excellent choice for winter month travelers.

    1
    « Hiking getaway »

    The hot tub was not working, it had been closed all winter. They need to post that on the website. We booked this motel on the assumption that the hot tub was in working order. The person at the front desk was not very polite about it. I will not book a future reservation at this motel.

    3
    « OK. »

    The rooms appeared pretty nice, updated and clean. Its the little things that threw me off from the tub being wet when we first checked in, to the room smelling a little musty. You could hear every step the people above you took though. Say 2:30am hearing someone entering their room above and stomping around for the next 30 minutes.... WHERES THE FREE EAR PLUGS? The price was a bit high considering it appears I could have went literally across the street and down two blocks to another Best Western that looks newer... The WIFI is AMAZING here though. I have never stayed at a hotel and had great WIFI. This one though was amazing and it was fast! I also loved their breakfast in the morning, it was a great set up and very tasty as well! So considering if you aren't too picking then this place will work for you... Will I be returning? Probably not unless I had no where else to stay...

    5
    « Moab Trip »

    This hotel was an excellent value for our money. When I booked the room I asked for a top floor away from traffic or any noise and that's what we got. The room was very quite, clean, and comfortable including the bed and the pillows. The flat screen TV was nice as well as the larger refrigerator. The pool was still closed because of it being off season but the hot tub was open which we used every night which was nice after hiking all day. I must say that we really enjoyed the breakfast that was offered each morning. There was a gentleman that greeted the guests as you entered the breakfast area an would cook hot cakes or oatmeal if you would like or you could serve yourself to the eggs, sausage, biscuits & gravy, dry cereals, yogurt, fruits and more. The eating area was very clean and that's because there was a gentleman constantly cleaning and restocking the eating area. Don't see that very often! Besides this hotel being an excellent bargain it is centrally located in town and is close to restaurants, shopping and to Arches National Park as well as the Colorado River. Book It Dano!

    5
    « We love the Greenwill Inn in Moab. »

    We love staying at the Greenwell Inn in Moab. It is a nice hotel and the price is affordable. The staff is very friendly and the breakfast is good. The hotel is in the center of town which makes it nice to walk to the stores and other establishments. One year the hotel was being remodeled and we stayed in a different one. The stay at the other hotel was not as nice and the staff wasn't as friendly. We try and go to Moab every February and prefer the Greenwell Inn.

    5
    « Legitimate Plus Rating »

    This Best Western seems to be an older property, but has received extensive updating and remodelling inside and out. First appearances show a new motel style property located mid Moab, and with how everything worked and functioned, it might as well be. Notable points to the rooms included hard wood type flooring, a large flat screen TV, Keurig, and plenty of room in the king rooms. Ample parking, and a nice looking outdoor pool. Located near mid main street, it is a perfect location to everything in Moab. Nearby is a grocery store, gas stations, Moab information center, outfitters, and a couple of pubs. Plenty of quality restaurants within walking distance, including an extensive menu and casual dining in Zaks across the street. Also an excellent breakfast, second best I have seen in my over 100 hotel stays over the past few years. Hot items at the time were pancakes and oatmeal with toppings. Eggs, sausage, potatoes buscuits/gravy. Plenty of seating and courteous service.

  • 5
    « Friendly staff »

    We visit Moab few times a year but this time was very special to us from the time we arrived at the hotel Mariah helped us with our check in with a friendly smile and give us a suggestions that was very helpful when we come back again we definitely going to stay here because of the friendliest staff like her

    5
    « Excellent »

    Location location location. Great staff and had the greatest time. Easy to get to. Great breakfast presentation and such. It was to cold to use the hot tub but will next time. The power was out when we showed up to the hotel but the staff knew what she was doing and it was still an easy check in.

    5
    « Great place. »

    Rooms are clean . great location walking distance to most shops . friendly staff breakfast was ok food was hot and good.i would stay here anytime.price we paid was excellent.wish they had a indoor pool or had a heated pool kids really wanted to swim.

    1
    « If you like squeaky floors.... »

    After driving for 12 hours and then hiking in Arches National Park I was ready to head back to my room and relax. Immediately when I walked in the room it smelled like fake scent deodorizer and I could hear some loud creaking? You can hear every single foot step and it sounded like a heard of buffalos running around upstairs. Don't get a room on the first floor!!! So then I go to turn on the TV and the remote doesn't work. I call the front desk as she thinks its the batteries. She is "too busy" to help me so I get some of my own batteries but it still doesn't work. I call back and she can't help me, wants me to go to the office which is at the other end of the property and offers no other help because she is too busy. I will never stay at this property again.

    5
    « Nathaniel a great help during our move.. »

    I's moving from Albuquerque to Bend, Or. We arrived late at night and had my bikes in the back of my truck. Weather was super cold and Nathaniel was a great help in letting us park my truck up front and he kept an eye on em for me. Was very helpful in a stressful sitch. Jus wanted to say thanks!!

    4
    « National Parks Trip »

    Good location in downtown Moab. The room had fake hardwood floors that were cold. The breakfast was great. Special order eggs were unusual. Again, the reception is poor when they find out I used a discount website. And you are not allowed to register for frequent nights when it is billed by Travelocity, Expedia, etc.

    3
    « Pleasure »

    Nice staff, other than the breakfast cook was a little overwhelmed and seemed grumpy. Nice rooms, modern and wonderful. We checked in at 11 am. Our room was still not ready by 4 pm. Miscommunication with front desk and housekeeping. Great location.

    3
    « Finding sunshine »

    I booked first night through hotels.com but we decided to stay in area, so I booked with front desk for second night when we check in. I thought I was paying same rate because rate I initialed said total. When my visa charge was higher. They said tax wasn't included. Even though it didn't show clearly anywhere I signed. I told front desk this. They were pretty rude about my questions. As were they during our stay. Just seemed irritated and put out by us. Not great costumer service. The breakfast was half empty. Or cold. My teenage son wouldn't go back second day. The man clearing tables was very nice. Helpful and did great job. The location was right in town, which we enjoyed. Walked to resturants. Felt Safe. Clean. Room had a fridge which was nice to have. Room was fine. Older semi updated. But comfortable. We love the moab area. Hiking and site seeing. I'm on the line if I would return to this hotel. It was our first stay in Moab, there are other choices I might try first. Mostly due to poor front desk and breakfast. It was a busy long weekend. Maybe that was part of issues??

    4
    « A Great bargain along the way. »

    As we plotted our course through the National parks of So. Utah, our first night was to be in Moab. There for two nights we were pleased with the value we received. The staff was courteous and professional in all assistance offered while the breakfast gave enough variety that no one should go away hungry. The rooms looked a little tired, but they had crews working on that for the upcoming season and should have all the bells and whistles ready soon.

    4
    « Nice place »

    Nice outdoor pool, it was really fun to unwind in the hot tub under the stars. Easy to walk anywhere in town, quick drive to Arches. Breakfast was plentiful, staff was pleasant. I was concerned about noise when I saw how crowded the parking lot was, but it was never an issue.

  • 3
    « Breakfast »

    Although all best westerns offer pretty much the same breakfast...this was a little below par. The oatmeal was quite thin and we over heard some of the other items were re heated from the day before. We were a little disappointed

    3
    « Nice hotel. »

    We stayed here for one night. Room rate was fine, we were surprised at how nice the room was for the price. It was clean, had nice amenities (although no tea in the room only coffee). No complaints about the room at all. However check in staff were not friendly or particularly helpful, she did her job but that was it. We asked for a restaurant recommendation and we're pushed one in particular when we asked about another were told "its fine" we later found out that it was pushed as they offered commission for refferal. I realise this is common practice however it was dissapointing as we wanted a genuine opinion.

    5
    « Wonderful stay »

    Warm and cheerful staff, clean room, hot tub, excellent breakfast - wonderful stay. With snow and ice outside, the fireplace in the lobby was inviting. How perfect to sit and read and drink coffee, which is available on the side table 24 hours. The location is central to the town and a short driving distance from Arches National Park.

    3
    « Room decent; Breakfast could improve »

    The cleanliness of the room was good and the Keurig coffee was a nice surprise. Breakfast selection was varied, but the quality of the hot food was lacking (gravy was pasty; biscuits hard; eggs overdone). The pillows & sheets were not the most comfortable but the mattress was good quality. The room heat was unreliable at best.

    3
    « In Transition »

    Would have been nice to know that this property was under construction at time of stay. Too much noise and most of parking lot blocked off. We arrived early and got to check in - GREAT! We were put in Room 129, in the very back corner of the main building where it intersects with the side building. No problem right. Well, not exactly. The room and outside area looked like it had just had some construction / wood work done in the room and the maids HAD NOT gotten back to clean it properly - floor dirty, etc. Wood / sawdust left right out in common walkway - same one to vending and ice machines for nearly 2 days. Room overall was nicely done and seemed refreshed with the updates. Tile work and bath / shower surround - UGLY! Whomever did the caulk job between the tile (nice) and the bathtub / shower unit was either in a very big hurry or inexperienced, as it was terrible and super thick in many places. Very small bathroom too, as little space between toilet, shower, and entry door. More detail needed in bathroom to match overall quality of room work / decor. AC / Heater - looked new, but either it was too hot or too cold and we left the temp setting on low fan and thermostat at between 64-67 degrees. Maybe just needs adjustment / calibration? Old refrigerator left in room that made a ton of noise inside the cabinet built to hold it. Finally uplugged unit to quieten it down. Desk lamp did not work - yes it was plugged in until we unplugged it as useless and needed plugs for computer / cell phones since plugs on lamp did not work either. HOT WATER GREAT! 2 shower heads in bath - great! Once they get the construction done and clean-up - this property SHOULD be great. The lobby / eating area already done and is truly nice. While we did visit after Christmas and this is usually Moab's SLOW TIME for doing all those construction / cleaning / repairing things - the NEW MOAB does not seem to accommodate that so soon - maybe February / March is their new break time; but late December / January saw Moab feeling the effects of the new Utah / Moab Ad Campaign and lots of visitors still coming this late into the season. This hotel and others seemed pretty full and probably unexpected.

    5
    « Very nice stay »

    We stayed her on December 26, 2015, and it was a very nice stay. The room was clean and the beds comfortable. They are doing a bit of remodeling, but not a problem. Breakfast is always good here. We have stayed here before and we will stay here again.

    2
    « Ok hotel, poor front desk attitude »

    We' originally planned to stay three nights for hiking and mountain biking in Moab, but ended up adding three more nights waiting for better weather. The check-in was fast and easy and the room was comfortable. However, it was not very clean. In fact, we had to ask the front desk to make sure the floors were cleaned (and the TV tuned). This was request was received by the man at the front desk with an "ok" - no apology or anything else to acknowledge these flaws. The floor was rudimentary cleaned but the room was never spotless in any respect. When we decided to stay longer (despite attitude and a less clean room), it turned out to be problematic... The night before, the woman at the front desk set up a new reservation so that we could stay in the same room. But the next day another woman at the desk told us there was no reservation (even though I showed her the email confirmation I got the previous night). Instead she said she could make a new reservation but that we might end up having to pay also for the reservation she claimed didn't exist... After a longer argument she "managed" to fix the reservation. Absolutely no apology here either. Apart from this, the hotel is conveniently located. The breakfast is good with a number of choices of hot items. The man in the breakfast kitchen was very nice and that made our stay much nicer than it otherwise would have been. Normally I'm not very sensitive to lack of customer service if everything runs smoothly, but here this turned out to be somewhat more problematic than I find acceptable. If we would't have had to argue for our reservation, or if we'd at least received an apology for their mistake, we would have given the hotel a "3" instead of a "2" - since it still provieds value for the money.

    3
    « Outside Entrances »

    Hotel is under renovation, replacing carpet with hardwood floors. Outside entrances might make it easy for storing bikes, but makes us feel less secure. Upstairs room activity was easy to hear (squeaking floor). Amenities were fine, comfortable bed, acceptable breakfast and wonderful shower.

    3
    « It is better than a motel but still needs a lot of work. »

    I am at the hotel now so that I can share my first impressions of the place. So this review may change in the next 24 hours. So far it has been... interesting...? My first impression of the place is that the front desk was extraordinarily unwelcoming. Staff hasn't been very friendly so far. We arrived in town early so we swung by the hotel to ask if there was any chance we could check in early. If not, then that is fine and we will go see the arches national park and come back later at check-in time. The guy, grunted something and said sure. I tried to engage in some small talk to get him to loosen up and be a bit friendlier... but it was to no avail. For example I saw on the weather report on the front desk that snow was predicted that night, so I asked about the possibility of it snowing tonight, he kinda looked at me with a scoff and said, "not according to the latest weather report." Or I asked, "Where should we park?" he looked at me like I was an idiot and flayed his hands to the side and said, "In the parking lot." I replied, "But when we drove up about 5 minutes ago, it was taped off with construction tape." Then he replied, "then park on the other side of the parking lot." I didn't realize there was a path around the tape, but that doesn't excuse the behavior of the front desk. But I don't like to grade a hotel on my experience with 1 person, but it doesn't help either (so that knocked it down by 1 point). The rooms are large and well kept... kind of. The door looks broken on the bottom and they put scotch tape on it to hold it together. The fan has an unbelievably loud squeak noise. And they are doing remodeling work, which would have been nice to know prior to making our reservation (that alone knocked it down a point). Shower was amazing with a double headed shower head (You could even have the massage setting on one head), however, the drainage was so poor that in a matter of minutes I was ankle deep in water. The shower temperature adjuster was exceptionally sensitive that I literally had to slightly tap it in order to get a comfortable temperature. The pressure of the water was good though (a wash on points from the shower). Wi-fi seems to work very smoothly. Beds seems very comfortable, but I'll be able to tell better later tonight when I try to sleep. Lighting is plentiful. I don't watch TV, but the TV screen is large and flat. Looks like it is good quality.

    4
    « Great Crash Pad »

    Clean and comfortable. Great breakfast! The location was perfect and we enjoyed the different restaurants that were available close by. This was my first trip to Moab and next time we are in the area this is the place we will stay!

  • 4
    « Afforable and in city »

    After reading some reviews about the guy who served breakfast, the front desk person, the carpets and noisy rooms, I was hesitant to book a room at BW. However, i am quiet happy to report that the cook was a very friendly person, the carpets are being replaced with hardwood floors and come on, for the money it was a great deal. There is just too much furninture in the room-that's my only complaint.

    4
    « Warm on a Winter Day »

    We enjoyed our stay here immensely. We had been on a road trip from Vegas to Utah and needed a place to stay. It had started to snow and we were ready to come in from the cold and relax until the next day when we would be off to explore Arches National Park. Best Western welcomed us with a hot cup of coffee while we registered, and the lobby was toasty warm. Our room was really clean with plenty of room for our bags. My husband caught up on some work, while I read books under the slightly broken lamp (which would be my only criticism). Overall, this is a great place to stop on a trip.

    4
    « Beautiful weekend in Arches »

    This is an older building that is in good shape. They have a nice breakfast buffet area, with a staff member to make fresh pancakes, and several window tables. The lobby was very nice and you can eat breakfast in there too. The location is right in downtown Moab so you can walk to many restaurants, shops etc. Our family was comfortable here, with easy access to the spectacular scenery of Arches National Park and Dead Horse Point.

    3
    « Nice update, nice location »

    The motel style property has had a nicely done remodel of the rooms and facilities. The property is located perfectly in the middle of Moab, and within walking distance to everything. I was not impressed with their breakfast bar staff. We got there just a few minutes before it closed for the morning and we were treated less than nice. The attendant needs to wear a hairnet. His long hair was all over his face, not pleasant when having a meal.

    4
    « December 2015 »

    Great location, free breakfast and internet, beautiful lobby and comfortable beds. I highly recommend this hotel. Book early as hotels book fast in Moab, now don't be greedy trip advisor i don't want to post a post of 200 words!!

    4
    « sufficient »

    easy place to stay with no frills. breakfast is average. rooms clean. our front desk clerk was dressed in a t-shirt and was not very friendly, however the housekeeping staff was excellent. great location and great price.

    5
    « Moab, Best western Plus »

    great place to stay, right on main street and very close to Arches national park. Very good services and rooms were great and in very good conditions. Breakfast was continental and great. Reception desk has coffee as well as in the bedrooms,

    3
    « Nicely updated motel style »

    We stayed over Thanksgiving holiday. Motel style (room door open to outdoors) nicely updated. Centrally located to Moab downtown shops and restaurants is a "+". Free breakfast was "-" Male attendant needs to wear a hairnet while preparing food and shouldn't eat while at the counter! Room was clean "+" . "-" bed was not neatly made up after first day, see photo of sloppy pillows. I would stay again but hope management reads these comments. I asked for a customer feedback card and was told they didn't have them.

    5
    « stay at best western plus greenwell inn moab utah »

    stays at Best Western hotels the best in the our trip.we like all the staf member good custember serves i will be to recommend this hotel to someone else, if they were to require a hotel in this area in the future?

    3
    « Ok room very nice staff »

    The room we stayed in had the worlds noisiest heater. It's a motel in concept with rooms being entered from outside . The main lobby is very nice and the staff is excellent ! Good value . I think we were just unlucky in getting a nearly broken and very loud heater .

  • 5
    « Centrally located, Clean and Quiet »

    This hotel is located right on Main Street in the heart of Moab. You're walking distance from the restaurants, bars and shops that line the main drag: the Moab Diner is one block south; Eddie McStiff's is one block north. It's a fairly new hotel -- clean and well maintained. Plus it offers a very good breakfast included in the price -- eggs, pancakes, meat, cereal, yogurt, coffee, juice. If you want to be close to the action, this is a good spot. Rates vary. I was there during the Moab Half-marathon and a Utah teachers' meeting and I paid twice as much for my room as I did a few weeks later when the crowds weren't there.

    5
    « Sweet young lady behind the counter didn't have to give me the new off-season rate »

    About a month ago I was on a very special trip with just me and my daughter before she was leaving on her 18 month church mission. She wanted to go to Moab, UT and Arches National Park one more time before she left. I had gotten a really good deal for the Best Western Greenwell Inn online but when I went to check out, the sweet young lady that helped me gave me the new off-season rate that had gone into effect that day that was an even better deal than the special internet offer I'd booked. I know she didn't have to do that so thank you so much! Very nice place!

    3
    « Good Value, ok hotel. »

    We did a 4-night stay at this hotel while visiting the local national parks. The price was very reasonable & overall we were content with our stay. Despite the bargain, we would not stay here a second time. Some of the negatives that ruined it for us was the cleanliness of the rooms. We found shoes & children's toys left from prior guest under the bed. The vent on the heater was dusty & the bath towels were worn looking. Also, the carpet had areas that were sticky. Yuck! The bathrooms are also very small. We couldn't get out of the bathroom without having to back into the toilet. The last two days of our stay, we went to get ice from the machine & it was empty. Called the front desk and was told the machines were shut off for the winter & to use the pool house ice machine. So we did & that too was also out of ice. The front desk had a wide variety of characters working during our stay. most were welcoming. One gal on the night shift kinda creeped us out though. A big plus was the location of the hotel- you can walk to restaurants, cafes & stores. Its also a very short drive to Arches National Park & Canyon land. The free breakfast also comes in handy if you are in a hurry & need something fast & hot to eat. There was always plenty of free parking & we appreciated having hot beverages available 24 hours in the lobby.

    5
    « You should stay here! »

    Wonderful hotel! Fair price, immaculately clean with a friendly, attentive staff. The breakfast was good, much more than the standard for a hotel free breakfast. The staff that runs breakfast are kind and helpful. The hot tub felt fantastic after hiking Delicate Arch. It was a pleasant surprise to have a hot tub still open and ready in mid-November.

    5
    « Great and right downtown »

    This hotel is kept very clean and the staff is friendly. The bed and pillows very comfortable. The breakfast included is adequate, but there are some great breakfast spots in Moab, so I only went to the hotel breakfast once or twice.

    5
    « GOOD VALUE, impressed »

    We were highly impressed the spacious "suite type", comfortable bed, high quality overall of the room we got. Very Quiet! Nice breakfast, excellent people. I find it a good value ! highly recommend it!

    1
    « The Staff is RUDE »

    Doug at the Moab Best Western was VERY rude, argumentative and unprofessional. I am a frequent guest of Best Western hotels and have NEVER been treated so poorly. I was even agreeing with him yet he continued to berate me, and talk down to me. My family has stayed at this hotel before and I will NEVER stay here again or recommend anyone else to stay here. It is overpriced, old, worn, and is nothing special. Don't waste your money. Spend a little more and go to the other Best Western in town.

    3
    « Its was okay for a one-nights stay »

    I stayed here the night before the Moab marathon - staff was friendly and accommodating. The gentleman at breakfast was very welcoming. If you're looking for a Best Western experience you will get it here, pretty average experience.

    3
    « It was ok »

    Staff was accommodating with an early checkin in of 30 min. We were able to use the guest laundry facility while waiting for our room to be ready. The laundry area by the pool needs some attention. The doors do not lock, machines different prices, dryer out of order. Pool deck shows signs of wear. Hot tub water was cloudy until jets turned on. Did not use either pool or hot tub. Cob webs on furniture. Room was ok. I probably would stay again. Although many other choices available

    5
    « Fantastic, affordable stay in Moab! »

    Loved our stay at this property. The location is extremely convenient...right on Main Street, in the middle of lots of restaurants and shops. Very walkable (and a short drive to Arches)! The rooms were nice and clean, the price was right, there is an outdoor pool / hot tub, and there is a complimentary hot breakfast. Would definitely stay here again!

  • 1
    « BED BUGS!!!! AVOID AT ALL COSTS »

    I was in Moab with my running buddy to do The Other Half half marathon from 10/16- 10/20. We stayed in room #209. My friend and I do NOT live together, so the only thing we had in common was the stay in room #209. We checked out Tuesday morning and the crazy itchy bites started appearing Friday morning, 10/23. Despite the non-plussed manager's reply (Rochelle asked, "Why didn't you immediately report the bites?") bed bug bites can start popping up anywhere from one day to two weeks after you've been bitten. More and more bites kept arising- I currently have 23 (ankles, arms, hands) and my friend has waaayyy more (arms, hands, back, chest). I called this morning (11/2) and quite frankly, the management approach couldn't have been more lackadaisical. Housekeeping is going to check the room- ha!!!! Bed bugs are crafty travelers and can easily move between rooms to find their next meal. NEVER STAY HERE.

    5
    « Great Base of Operations »

    This was a great place to stay to visit Arches Nat'l Park and the surrounding areas. The room me my high expectations. The Hotel is within walking and easy driving distance to local restaurants. They also have a very good breakfast.

    2
    « Poor Experience »

    The room was musty and the internet did not work, The entrance to the room was an exterior passageway. I would not have stayed at the hotel if I had known that the room had an exterior door, like an old Holiday Inn,

    5
    « Outstanding customer service from Kim! »

    We had a wonderful stay for 3 nights. I needed to revise my trip bookings, and Kim was such a great and efficient help to me, personally making calls to my other booked hotel to make the appropriate changes. Thank you so very much, Kim!

    4
    « Weekend in Moab »

    Stayed here 2 nights while in Moab for a half marathon. Would definitely recommend if looking for lodging in the area. Front desk persons were very pleasant and accomodated us with a late check out on Sunday after our race. Room was adequate and clean, no frills, had a refrigerator that was good size.....TV had plenty of channels and the Wifi was free and adequate. Had no noise issues with traffic and we were close to the street in the front of the property. Property is located right in the heart of Moab and an easy walk to restaurants and shops and very close to Arches NP. Breakfast area was spacious and clean and had a good offering of items. Hotel is nothing fancy but that really isn't Moab anyway, and i would highly recommend this hotel to anyone traveling and staying in the area.

    4
    « First Visit in Awesome Moab »

    So enjoyed our stay in this area and loved the National Parks there. Our hotel was good and we were happy to get a room there as it was a very busy time. Would stay at this property again when in the area. The staff on site were helpful and friendly making the choice a good one.

    5
    « Excellant Stay at Best Western PLUS »

    The room was very clean. Staff was courteous staff and truly enjoyed the great hot breakfast to start the day out just right. . Loved our stay - will definitely stay there next trip to Moab. Did lots of sight seeing in Moab so didn't use the exercise room but did check in out for the variety of equipment. The pool and hot tub were great - rained a bit too much to use !

    3
    « Location is close to National Park and downtown businesses »

    Appears to be an older motel that has undergone a make-over. Window on walkway so couldn't leave drapes open making room rather dark. Overall lighting was not as bright as I would like (my problem with most lodging). When my husband booked the room he asked about an elevator which they do have stating that I had problems with stairs. While we were on the first floor there is a step into the room which was not a problem for me but did require my husband having to lift my scooter in/out of the room. It would have been nice if we had been told of the step.

    1
    « FROM THE OUTSIDE, IT LOOKED GOOD »

    We checked into our room and the first impression was "nice" until we heard the traffic outside. We thought the window was open, it was not! My husband asked to change rooms and was told it was the last room. "Shelly" then told my husband that others had been fine with that room in the past and no one else had complained about the noise. I was astounded with that remark. She was unprofessional and obviously had no training. She would not even refund us for the room that we had walked into and exited within literally 3 minutes. It was right on the main street, front room above the sidewalk, we listened to the big rigs all night long. It was terrible,we would not recommend this place to anyone!And for the record, I am not one to write anything negative. Oh and the were a bunch of dead bugs and flys in the window sill, gross!

    3
    « Average hotel »

    Stayed here for 3 nights in October. Room was adequate and beds very comfy. Bathroom a little on the small side. Breakfast was included but wasn't the best,especially on the first morning as there was no milk available and staff were a bit rude and not bothered. Skipped breakfast on the second morning as made an early start to watch sunrise so bought some bagels etc from local supermarket. Breakfast was better on third morning but I certainly wouldn't pay extra for it. Pool is ok and there's a hot tub. Gym is incredibly dated with only a few pieces of equipment.

  • 3
    « Ok stay »

    The hotel has a lot of ?old? features to deal with, not the least of which was access to outlets. The outlet by the bed was very hard to reach, and there just weren't enough to handle today's technology requirements (charging batteries for cameras, cell phones, and tablet). The carpet was quite dirty ? soiled and stained ? perhaps hallmarks from the outdoor activities it's guests enjoy. Its downtown Moab location made it convenient enough to a variety of restaurants. The in-house breakfast buffet had a large selection ?European style with lunch meats and fruits but also American style with attendant-prepared oatmeal and pancakes. Could even eat outside on the porch area which we did. Would probably try the other Best Western next time we visit.

    4
    « Very Comfortable! »

    Super comfortable beds and pillows, the staff was friendly. The internet was slow though, and the TV was a little unclear. The bathroom is a little small, but we really loved it! The water is hot, the room is lush, its a great price at a great location.

    5
    « One of the best Best Western Hotels I have seen »

    I really enjoyed everything about this place. The furniture, mattress, décor, breakfast and service was all really satisfactory. Location was excellent, right at the perfect spot to get all the downtown restaurants.

    5
    « Review »

    Excellent location. Good staff. Ice machine needed fixing, but desk lady offered to fill our ice bucket when we reported it. Would recommend it to others stopping in this area. Thought price was a bit high.

    4
    « Comfortable time »

    We stayed 2 nights during UEA, a nice and clean place to stay. A great pool and great breakfast the service is wonderful. Lots of smiling faces here. Our favorite is the gentleman that cleans up the tables after breakfast in the morning, he's our favorite person to see.

    2
    « Expensive Best Western »

    This wasn't a nice hotel, just an average motel. However, it is the nicest you can find in Moab. We had a room on the first floor that was blocked by the new construction of the lobby. However, we were only staying for the night, so the dark room didn't really bother us. It would have been nice if there was a safe in the room. The room was about $250- REALLY EXPENSIVE for a MOTEL. However, breakfast was included. When we went to have breakfast at 8am we were told they were out of forks, napkins, oatmeal, eggs, juice, and milk. That was very dissapointing. The motel is close to Canyonlands, Arches, and Dead Horse Point, so it is convenient.

    4
    « BW Greenwell Inn, Moab »

    Most of the hotel was very nice. Tile in bathrooms and nice bed. The carpet was lumpy and I think the musty smell in the room came from it. We mentioned it as we checked out and the clerk said they were replacing the carpets. I wish I had known that so I could ask for one with new flooring. More expensive than all other areas of Utah, but typical with Moab prices. You have to have the staff serve some of your breakfast for you which can slow you down in the am. Walking distance to restaurants and close to Arches NP.

    3
    « Good stay overall, but noisy rooms »

    We had a room on the first floor. The room was clean and neat with two good sized double beds. The room is a little dark, but that didn't bother us so much. My only other remark would be is that the rooms can be quite noisy. We heard sounds from the adjoining room and when the people in the room above us start walking, the floor boards creaked very loud. It woke us up in the middle of the night. Free breakfast was good enough. Overall, I would stay here again,but may request a room on the second floor instead.

    4
    « good, but could be better »

    Good experience as always. Stay comfortable. Breakfast not bad. But the place is a little bit crowded. The price is Ok. I will choose to stay best western again. The room is Ok. But a little bit old shower.

    1
    « Disappointing 2 night stay »

    We stayed 2 nights. The first in room 102 and the second in 101. The first room was dark with a wall opposite its ground floor window. The 2nd room was even darker as it was right up in a corner so neither rooms enjoyed any day light at all. We couldn't see any sky! Room 101 had a bathroom with disabled rails fitted and a bath with integral shower over it so I couldn't see how a disabled person could climb into the bath for a shower. It was equipped with 2 queen beds so strategically placed that one side of each bed was so close to the wall, it was difficult for a mobile person to squeeze between wall and bed - especially with a huge air conditioning unit as an obstruction. Moab is a pretty resort town but our stay here was VERY expensive and a below average breakfast provided. The desk staff were eating and there was a smell of cigarettes. Their attitude was one of indifference.There were no towels in the pool area with only a lavatory in which to change. Persistent and noisy heavy footsteps were heard above both rooms indicating poor insulation.

  • 4
    « Lovely remodel... »

    We always stay at the Greenwell when visiting Moab. This time a surprise awaited us. The owners had remodeled in between our visits and had added a very nice breakfast area. How they managed to do this within the same real estate that existed is beyond me. They did a splendid job.

    4
    « A Reasonable Place At A Reasonable Price »

    Nice, well kept hotel near Arches National Park. Room was clean and comfortable. Services minimal. However, the staff were very helpful in recommending places to eat. There are two Best Western Hotels in Moab and we managed to go to the wrong one at first. However, they are used to this and directed us to the correct one. All in all, a pleasant place to stay.

    5
    « Great Location »

    Have stayed here 3 different times and had great experiences each time. Rooms are large, common areas are comfortable, cookies hot and fresh each afternoon. Staff was very helpful. They even stored or luggage while were were rafting for 4 days! Very convenient to use. Rates are higher in summer when Moab is in "season" Plan ahead!

    4
    « Amazing Moab »

    This Best Western is centrally located on Main Street, Moab. Walking distance to everything we needed, food, drinks, shopping, etc. and a short drive to Arches National Park and other amazing sights. A lovely pool and lobby with breakfast included. Stephanie greeted us each morning with a big smile and willingness to help in any way she could. The lovely gentleman who wipes down the tables was johnny on the spot and smiled while working. What a keeper, we enjoyed our stay here.

    2
    « High price old place »

    High price for low quality place so just drive to another city so you can get better value for your money. The Arches park was great place to go and see well worth your time and money. Start early in day then will have time to drive to Fruta Colo and get a nice place to stay at half the price as in Moab Utah. When in Fruta go see Colorado National Monument park it is great place to see..

 

Getting to the hotel ...

All directions
·From: Interstate 70. Take Exit 182 off I-70 and travel south for approximately 31 miles on Highway 191 to Moab. The BEST WESTERN PLUS Greenwell Inn is located in the center of town on Highway 191 (Main Street) at the corner of Main and 100 South Street.
 

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