BEST WESTERN Hotel City,  Milan

4.0/5  - based on 654 guest reviews.
Corso Buenos Aires 42/5,, 20124, Milano, Italy - See map
+39 02 29523382 +39 02 2046957

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
TripAdvisor Traveler Rating
based on 655 traveler reviews
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An elegantly refurbished 4 star hotel in Milan, the BEST WESTERN Hotel City is located in the heart of the busy shopping area of corso Buenos Aires. It is a short distance from the famous Piazza del Duomo and Galleria Vittorio Emanuele, with its boutiques and elegant cafe. Well connected to the city centre by the MM1 underground line, thanks to the Lima underground station, which is just in front of the hotel. Guest rooms are quiet and comfortable. Enjoy friendly service for a pleasant stay in this lively and busy city. Covered parking is available for a nominal fee. Where not included in the rate, breakfast can be purchased at the hotel, at 3 EUR per person, per day. City fee excluded (5 EUR per night, per adult over 18 years old) and 10% VAT included. Enjoy your stay.

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Room 1

Guest reviews


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based on 655 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
210
Verygood
 
271
Medium
 
122
Poor
 
34
Horrible
 
18
Business Business 170
Couples Couples 196
Family Family 127
Friends getaway Friends getaway 72
Solo travel Solo travel 51
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Hotel City,Milan
  • 4
    « Sort of good! »

    Hotel was really good, staff were 5*, room was above expectations and spacious. Breakfast was better than expected. 24 hour free coffee. Good value for money. So overall good! BUT my wife is wheelchair dependant and this hotel falls short! steps from lobby to lift were not mentioned before booking. It's such a shame that such a lovely hotel falls short on such a basic principle. Access to all is so important and so often overlooked.

    5
    « Nice, clean hotel at a good location »

    Nice, clean hotel at a good location. Only 50 meters from the metro station Lima, from where you can be by the metro at Duomo, city center, in about 7 minutes. At the doorstep of the hotel is the biggest commercial road, Corso Buenos Aires, the OXford Street of Milan, where you can do your shopping. Staff was kind, breakfast also good with great variety. Highly recommend this hotel, I would stay again.

    4
    « Exceeded expectations »

    We booked the hotel for a long weekend with family. Recently we had a positive experience with Best Western hotels. And this one was not an exception, it even exceeded our expectations. Very clean rooms, hotel close to metro station, service at reception very accurate and proactive, but not too much. We will certainly return when in Milano. Thanks for making our stay a very good one.

    5
    « holiday in Italy »

    excellent location of hotel. very friendly staff. very clean and spacious rooms. close to Lima metro and a short distance from Il Duomo and the main shopping areas. a number of Restaurants close by for those who do not wish to take long walks to find a good restaurant.

    4
    « Best Value in Fashion City »

    Best Western City Hotel offers quiet, clean and comfortable accommodation in a city where money seems to be no object, especially when it comes to fashion. the staff are friendly and willing to help. the breakfast buffet is typically European and provides a great start for the day. It is within easy walking distance of the fashion centre and historical sites.

    5
    « Highly Recommended! »

    We stayed there for 5 days in June 2016 with my family. Everything was ok. The hotel is at the central part of the city. We really enjoyed our visit. Do not hesitate to ask for help to Mr. Omer. He will be kindly help you about anything Thanks for your hospitality. Thanks for everything. I hilghly recommend this place!

    5
    « My first choice at Milan »

    This hotel has a great location for transportation and sightseeing! It is located at the heart of the city and on one of the popular and live street of Milan. Great customer service and friendly stuff. Hotel manager Omer Bey is very kind and professional. Comfortable, clean rooms. Breakfast is amazing. I highly recommend this hotel during your stay in Milan.

    3
    « Ok city stay »

    Our experience here was ok. Not bad, not great. Good comfy bed and spacious room. A jug was provided with ample free tea and coffee (not always a given in parts of Europe!). Breakfast was plentiful. The continental parts were great with lots of fresh fruit but the cooked elements (bacon and scrambled eggs) always looked dry and unappetising. Shower was old and the sliding door a little broken. Reception staff were obliging and friendly enough but it kind of felt like they were just 'going through the motions' and we were just another set of guests to check in. Having said that though, the breakfast buffet staff were very friendly! Overall it was ok. Very pricy but that was probably due to the location. It felt old and tired.

    5
    « Great location, helpful staff! »

    We only stayed one night, yet saw so many things in Milan because front desk staff Eliana was wonderful in making recommendations for us. The room had everything we needed, was clean, quiet, close to Metro, and looked out on a busy shopping street which kept us entertained when we weren't out sightseeing. The hotel kindly kept our luggage until we had to leave for the train. Very nice stay, would definitely return next time.

    4
    « A great hotel! »

    Recently stayed here with my husband for 2 nights. The hotel is only a 10 minute walk from the train station which was handy. Hotel was really nice! Breakfast room was lovely and well stocked. Room was very clean along with the bathroom. Free wifi and safe usage was a bonus. Quite a reasonably priced mini bar in room too. We were surprised that our room had a terrace which was lovely to relax on! Staff were friendly and very helpful, giving advice on trips out etc. The only downside was the small lift which took ages to call as it served whole hotel which had 7 floors! Sometimes it was quicker to walk to the 7th floor! Would definitely recommend this hotel and stay again.

  • 5
    « Small hotel with very good service »

    I would say this hotel is definitely good. very professional and polite staff. the rooms were spotless clean, we had everything we expected. the breakfast buffet had a variety of warm and cold foods. house keeping works properly. the WIFI internet connection was also adequate. everything was suitably arranged and standardized. The location was also really fine and you could have access to everywhere by metro. I am glad that we have chosen this hotel to stay.

    5
    « Great Location, Clean and Comfortable!! »

    We recently stayed here with my wife and 20yr old son, July 2-5, 2016 and loved it. Great location, 20meters to the metro. It was very clean and the room was very large. Breakfast was awesome as well, hardly what I would call continental as each morning there was a great selection of meat, cheeses, brioche, fruits, cereals, yogurts, pancakes, eggs and bacon! The staff was very friendly and helpful with directions and recommendations. The bathroom was very large and clean and the maids were very efficient. They take the towel conservation as well. As we normally hang the towels on the hooks provided, if you don't throw them on the floor (as per the sign) the maids will not change them. However, as soon as we called for new towels we received them without delay. Great place, great price. If we get back to Milan we will definitely stay there again!

    5
    « Fantastic little hotel »

    Travelling on my own, I was a little worried, but it turned out it was an excellent find. It's only a 15min walk from Milano Centrale, and a 20min walk to the Duomo. My room was at the back of the hotel so it was blissfully quiet, and even though it was a single room, it wasn't as 'cosy' as I was expecting. Clean and modern throughout. The staff were lovely and friendly, and ever so helpful, and adding breakfast turned out to be a bargain. My only complaint, and it's not even a complaint as it didn't apply to me but it may be problematic for others, is the lift is a little small! Other than that, I'd definitely stay there again, and recommend to others.

    4
    « Clean,comfortable stay »

    I stayed here with my husband yesterday. En route to Lake Garda. The hotel is very central and on a busy street which didn't effect my sleep. The staff were welcoming and pleasant. Our room was very large with all amenities we could have needed. The bathroom had a shower and bath. The room and bathroom were very clean and comfortable. The toilet seat was loose however but didn't have time to mention it as it was a quick visit. Breakfast was continental. Lots of choice. Probably could do with a bit more attention to detail as things went being filled up when empty but staff helpfully did so when asked. We would stay again.

    2
    « Rip off »

    I visited Milan during Champions League. City was crowded. Booked late on ? Website. Did nt look around enough so got absolutely fleeced. Thought with Best Western you get a reliable chain but it's an Independant / franchised so can charge what they want. Will be very carefull again. Charged 6x normal rate. Disgrace but I the mug. Staff friendly and helpful, very centrally situated, but Website has it in a different part of city so diff to find. ( as at best it is a 3 star , so does nt stand out - but clean). Would not go there again. Thank you

    5
    « Great Location »

    Stayed here for 10 nights. Comfortable room with ample space over street. A little noisy with windows open. Nice breakfast included in price of room. Subway station very close to hotel entrance. Bank, shopping and restaurants surround the hotel. Good overall value. Very clean.

    5
    « Great place to stay »

    This hotel suited our needs. It is standard international chain hotel, the kind you like or don't according to your personal taste. Room was good size, quiet, facing away from street, spotless as was the bathroom. The breakfast was top class, good fresh fruit and cheese, hot croissants excellent coffee - with a terrific, vigilant, 2-woman team making sure that everything was replenished before it ran out completely, tables cleared efficiently. All calmly and quietly. The lift is tiny, and you have to climb a few steps to access it so that would be a difficulty for a person with walking disability. Otherwise,

    5
    « good »

    It is not the kind of hotel we like to book because we would prefer little accommodations with a  character. But this is just a personal preference. The City hotel is nice, clean, nice room and you can feel that there is a management strongly customer oriented.

    3
    « Adequate, bad water pressure »

    Accomodations were adequate, however hot water took 12 minutes (timed on iPhone) to come through and water pressure was poor. What it lacked in luxury was made up for by the staff who were very welcoming, pleasant and helpful.

    3
    « A Convenient Budget Stay »

    We stayed here from 3rd to 9th March as part of our 3-wk European holiday/honeymoon. We had chosen to stay here because of its' close proximity to the metro and that it is along one of the bustling streets that has shopping and eateries. It is also a good 20-25 minutes of walk to the Duomo Milan cathedral.The location came up to be one of the best for us. The breakfast selection was average but it wasn't bad. Nothing over the top. They had eggs and a selection of croissants. There were meat too for those non-vegetarian & non-Muslims to enjoy. We don't expect much anyway considering this hotel as one of the budget stays. The room had a very tiny kettle for about 500ml of water which we felt should be upgraded to a 1000ml of kettle. It is rather inconvenient making hot drinks when we have to boil it again & again. The tea & coffee sachets provided for us were certainly useful though. The bed was big enough for the 2 of us, and we slept really well throughout our stay. This is great despite having our rooms facing the street. Our other gripe was that it gets too hot in the room (considering that we are Singaporeans & we come from a country which is generally 30-degC thoughout the year!) and we had to open the balcony doors a few times at night to cool ourselves down. But it's not something that will stop us from selecting to stay in this hotel again if we come to Milan next time. Access to wifi should be improved. We had to constantly request for a "ticket" to get a new username/password every 24 or 48 hours during our stay. They don't have the normal free wifi where you access via given username/password once. Best Western may need to look into this. It's quite inconvenient having to keep asking for new "tickets" when we are in the middle of planning our trips on our mobile or laptops. Other than the few gripes, it was a lovely and comfortable stay at a convenient location!

  • 4
    « Good Hotel for the price »

    The hotel is clean and has a friendly staff. The location is great, only 1 block from the metro, and plenty of restaurants and shopping located nearby. The 1 euro breakfast is nice, just stay away from the eggs.

    4
    « Good but not great »

    This hotel has nice rooms and good location. Breakfast is nice but gets boring after couple of days. There's one lovely male staff that works the breakfast room and is very friendly. Housekeeping staff are friendly but reception staff not as much. There is one lovely friendly lady called eleina on reception that works normally in the day, she is very helpful. The men staff not as friendly. There's not much to do at the hotel but there's plenty of shopping around. It's also very very close to Lima metro stop which is very convenient. There's also a small supermarket and tabacci shop close by. Good location of hotel for short shopping trip!

    4
    « Great Choice On Corso Buenos Aires. »

    Well positioned hotel near to Lima metro stop on Corso Buenos Aires. Room/Bathroom was very clean. Special mention must be made to Massimo on reception who was welcoming and helpful, dealing with minor issues promptly and with a smile. Great breakfast selection. Would happily stay here again

    4
    « Very comfortable stay, great breakfast »

    Great hotel, for a great rate on New Year's Eve! Just a quick walk to the Metro will get you to the Duomo in four stops. The street is very busy and noisy, but we had a room that faced away from the street and even had a small balcony. It was very quiet. The Metro goes underneath the hotel so I recommend a higher floor. We were on the third floor and could still hear/feel it some. It didn't bother us, kind of like occasional rolling thunder. The bed was so comfortable. We had trouble with the temperature of the water in the shower not being hot enough and the tub not draining well. The room had a kettle which was nice to have for morning tea or coffee. The WiFi worked really well. Great breakfast selections, scrambled eggs, all kinds of Italian cakes, croissants. We used the hotel parking which is a very secure underground garage a few blocks away. The hotel staff was friendly and helpful.

    4
    « After changing the room it was nice »

    The hotel is quite nice, we didn't have breakfast there since they're so many cafés around the corner that is worth trying different things and not just regular buffet. Be sure to get a room with a balcony or not in the main street, it's so loud you will not get any sleep. The small rooms also suck, crappy showers with not regular european standard. The medium size room bathroom was nice, with a renewed bathroom with bathtub. For some reason they take ages to clean the room, what it may good or bad, you decide. Free coffee and candy at the reception, WiFI was most of the time ok, not sooo slow. BAD POINTS: The charged us at the an unexpected city tax that you could never seen while doing the online reservation, so at the end we have to pay +5 EUR pro person pro night more (30€ for 3 nights). Italians are cheaters!!! So be aware of this. The location was GREAT for shopping.

    5
    « great hotel »

    I had a triple room and room was very nice and clean. Nice balcony overlooking the busy street.Very good breakfast. Reception staff was very helpful. Great location with loads of shops and very near metro. Just a few steps away and 4 stops to the Doumo. Very good restaurants near by which were very busy with locals. I would definitely stay in this hotel again.

    5
    « The best hotel in Milan »

    Its my second time in this hotel in this wonderful city. And im sure i will come back to this hotel. Massimo and Eliana in the reception are so kind and warm people. The breakfest in this hotel is the best i have ever had. Shortless, i recommend this hotel!!! Sapir, Israel

    5
    « Excellent »

    The hotel is located on one of the busy streets in Milan. It is in walking distance from the Central Train Station (20 minutes to be more precise). City centre and the Dome can also be reached by foot but it does take a while. I recommend taking the subway which is just 100 metres away. The area is good for shopping and there are also a few nice terraces and bars around. Breakfast was good with a good choice of foods. Room was very good and although it had a view to the main street, it was quiet.

    5
    « Excellent value »

    For its location on one of the main thoroughfares of the city, you cannot beat the Best Western Hotel City for value. Good WiFi and bathrooms, stayed here really comfortably with a friend. Particularly appreciated the walking proximity to the Metro, good eating and drinking options, and several supermarkets so we could buy our own stuff. A great hotel for the traveller who wants options.

    4
    « The place to be »

    This Best Western is located in Milano City at the best place to be, close to the metro, the sightseeing bus and a walk away from all restaurants, stores, museum you need. A real nice place to be with a good breakfast and services as it should.

  • 3
    « OK but a bit disappointing... »

    At the reception and during breakfast service, all staff from the hotel was pretty helpful, very friendly and welcoming. The breakfast is fine, personally is more than enough for me, they even had soy milk for those who can't have dairy products. In what regards to the room, that's another story... Disappointing... I wasn't expecting such a small hotel room like the one I was... I barely had room for my laptop on the "desk" to work at night... I'm also attaching the pictures from the view I had from my balcony. It's good to highlight that the room was cleaned and equipped with the usual stuff. Overall its OK...

    5
    « Shopping in Milano »

    It is an ideal place for those who go to Milano for shopping. Corso Buenos Aires is one of the main streets where the middle class shops are situated. The hotel is not big, but very accurate, with clean rooms and very tasty Italian breakfasts. There are many cafes and restaurants near the hotel. It takes 15 minute to walk to the Gallery and Duomo di Milano.

    5
    « Great experiance at the "hotel city" »

    Very nice and pleasant hotel. Great breakfast, very clean rooms, very helpful and professional staff. Highly recommended hotel in the perfect location in Milan. The metro station is within 30 seconds walking distance, many stores for shopping.

    3
    « Pretty Average »

    The hotel rooms are small but generally comfortable. The furnishings are ok and the bathroom is adequate.I was fortunate to have a room at the end of the building and this room had a small walkout balcony. Nothing to see except the opposite building but nice to have an open area. The breakfast was nothing special but it was ok and there was a good assortment and enough to ear. But...the lift is so small that it only holdings 3 people or one person & the luggage. At peak times there can be a long long wait and then there are the 7 steps to climb up from reception to get to the lift. The lift is a real pain and the main reason for my average score. Next is the plumbing, you can hear the flushing or the shower from the adjoining rooms. So if you want to sleep in no chance as this hotel is popular with the business crowd and they are up early. A plus is it is less than a block to the subway stop and about a 15 minute walk to the main railway station and it is located on a very popular shopping street (mid-market). The.bed is reasonably comfortable & the linen & towels are nice. But the hotel is not what I would rate as 4 star & the building is certainly nothing to look at..

    1
    « poor choice »

    Downgraded area, rude receptionist, noisy room, poor breakfast, and poor value, not worth mentioning the staircase in front of the elevator?!!.... You can find a much better place in Milan for this price.

    4
    « Good Location. »

    Good value for money easy access to city, drop on drop off bus near by. Excellent breakfast, room very comfortable. Receptionist, very helpful and spoke excellent English. Would recommend to arrange transfer if arriving by plane.

    4
    « A good stop in Milan »

    It might be within walking distance from the main train station, but if you have luggage, better to take a taxi. Metro stop LIMA a short walk from hotel. Very friendly and helpful front desk. Greeting people with genuine warmth. The lady and gentleman who were on duty on Sept 26 in the afternoon are an asset to the hotel. A good start to visiting the city of Milan. Good, informative maps provided at the front desk. Luggage had to be carried up,to the next level in order to use the lift to get to the rooms on the 2nd floor. Rooms were adequate for a single or double, bedding clean and fresh. We had the best complimentary breakfast the next morning. Superb selection of hot and cold cereals, fruits, pastries.

    1
    « Lack of Security »

    While staying at this hotel I was robbed. Prior to going out for the evening I locked my laptop, camera and lenses in the room safe and set the combination. On my return I found that I was unable to open the safe as the combination had been changed. Eventually it was opened by a member of the hotel staff. I then found the above items missing. I was not the only guest robbed in this way. If you have any valuables and wish to retain them, I cannot recommend this hotel.

    4
    « Good location; very comfortable. »

    One of the better hotel rooms we stayed in whilst in France/Italy. Good value for money. Very good breakfast to get the days started. Good location with easy access to Metro and city sightseeing bus. Can walk to Stazione Centrale (10 mins) or Duomo (30 mins).

    1
    « Robbery! »

    What do you say about the place where your belongings were stolen from the security box behind the locked door of your room? There were more people who had been rubbed at the same time. We had to spend a night with carabinieris investigating sloppy security in the hotel.

  • 4
    « Excellent Value in Milan »

    We stayed here at the end of Aug 2015, and had looked at many options before making this reservation. We were very pleased with the value of this hotel. The room wasn't large - but it was very comfortable and had everything we needed. We were gone most of the day looking at the sites anyway. The bed was comfortable; everything was clean; staff were all very friendly and helpful. We had a back side room which was very quiet - although I suspect that a front, street side room might be noisy. The location was about a 10 minute walk to the train station and a 30 min walk to the Duomo area. We like to walk, but it would have been easy from this hotel to take public transportation to any of the main sites. All in all - we considered this a great option in Milan.

    4
    « Good location »

    Hotel has a good location and is easy to walk into central milan browsing shops and park. Simple but clean hotel. Breakfast is good and staff are all helpful. No bar as such but is a sitting area in lobby. If using a taxi there is another best western close by

 

Getting to the hotel ...

All directions
·From: The highway exit. Take Tangenziale east and exit Forlanini to the BEST WESTERN Hotel City.