BEST WESTERN Hotel Estoril,  Mexico

3.0/5  - based on 155 guest reviews.
Luis Moya 93, Col Centro, 06070, Mexico City, Mexico - See map
+52 5551300355 +52 5555219762

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 155 traveler reviews
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The BEST WESTERN Estoril is a recently remodeled, modern hotel, with comfortable rooms, located in the historical center. You will find world-class service that is recognized in five continents around the world. Oporto Restaurant provides a wide variety of international and Mexican dishes. The Oporto Bar has entertainment and fun. Remember us on your next visit to Mexico City, with your family or business, the BEST WESTERN Estoril for the best of downtown. Enjoy your stay.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 155 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
22
Verygood
 
33
Medium
 
69
Poor
 
21
Horrible
 
10
Business Business 23
Couples Couples 36
Family Family 31
Friends getaway Friends getaway 34
Solo travel Solo travel 13
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Estoril,Mexico
  • 2
    « Really off the beaten pAth »

    This area had signs that at one time it was an upscale area, but the city has left them behind!!! It is a very tired hotel. The desk staff are indifferent. Service lacking here. Our room was clean and neat. The restaurant, very large, had impeccable service. The food was good. There is almost nothing nearby. We did walk to a gorgeous church for Mass. Really pretty, so many flowers. Just a couple of blocks further was a public market. It was full of interesting produce. The next day we walked the other direction and found a market for chefs. All the produce was exotic. There were butchers with EVERY kind of exotic meat--crocodile, wild boar, ostrich, bison, even lion and tiger. (though I do not know how one could be assured of this!!). There was a hamburger stand in the market and they served hamburger made of these meats and all manner of insect as well. Right next door to the hotel was a sweet Italian-style coffee bar. One morning we sat and had coffee and chatted with the owner. She is an artist and painted all the oils on display there. It is quite far from town, but if one walked a distance, one could get the Metro and go wherever. We were there for 3 nights and it allowed us to gear down after a very hectic 1-week trip. The service of one of the two elevators had very sketchy service.

    2
    « Big room in an old building at a lonely street »

    I spend just one night, the Hotel staff was kind, but they could not speak English. The room was big with a small den and two big TVs that I really didn't need. It was the only 3star hotel with bathtub; however it was too old. In general it was not a pleasant place for vacation. I also found bed bug. Although the Zocalo is not far, streets are kind of lonely and you all stores in that street selling car parts.

    2
    « They Lie! »

    All in all I'd have rated this hotel as very good because the rooms are large and the amenities are modern. On check in they give me a slip of paper with the password and unsuccessfully tried to get online from my room. I called the lobby and was told to just enter the password. Hmm! I tried again and finally went to the lobby with my laptop to complain and then noticed that the wi-fi in the lobby works. . . and with the same user name and password as on the floors. I was then told all buildings in the area are having difficulty because the web providers are digging up the streets to install new cables. So I was forced to compose my emails in my room and then go down to the lobby to send them out. Ugh! During my frequent visits to the lobby I'd ask other guests if they too had problems getting online from their floors and they confirmed it was true. I cannot believe that if the lobby wi-fi works well then some smart employee can get the floor wi-fis to work also. And if new cables are being installed under the streets why did the lobby wi-fi work?

    3
    « Not my taste! »

    The hotel is located in noisy neighbourhood, not convenient place, around 2 mile from the historic centre. The hotel is very old and not really 3*. My room was a super king size and it was big room with a little separate living room, with two big tv's. The only hotel that had bathtub, but it was too old. I had free breakfast included, but they charged me 140 pesos for omelette. the breakfast buffet was Ok. The staff was very friendly and nice though. I only stayed one night at this hotel due to the inconvenient of the location.

    5
    « Excellent location affordable place »

    we booked this hotel through Hotels.com. We got an excellent price and the hotel accomodated our early checkin by allowing us to keep our luggage in safe place.Rooms are well appointed and have huge space.Breakfast spread was normal. The staff although could not speak english , although some of them could , were very helping .They arranged a taxi drop to the airport at decent rate and suggested a big car to accomodate 5 persons and lot of luggage.Overall the rating was very good close to excellent and value for money. The historic centre is just 7 blocks away and is walkable just 5-10 min. Metro stations within 5 min of walk.Most suitable hotel to visit Mexico city.

    5
    « Right downtown CDMEX, comfortable, and at a great price! »

    I was very weary at the beginning, since that area of CDMEX is not very safe, but as soon as I saw the Best Western logo, I felt better. However, when I enjoyed the personal service, the comfortable rooms, a little slow wifi, but wifi nontheless (most of wifis in CDMEX are slow), and the price: I was sold. In fact I'm going back in a couple of weeks, and I'm staying there once more.

    3
    « The start of a tour in Mexico »

    It seems that some people who pay one star prices are shocked when they don't get five star service.Having read some negative comments about this hotel, i was somewhat surprised to find it was not to bad. Yes there is room for improvment, but for the price i paid i got value for my money! The rooms were big, clean and were fully equiped. For a stay of one or two nights no problem. The breakfast was ok.

    1
    « A poor experience »

    The staff either do not speak English or have a very poor command of the language which I would think would be an essential requirement for communication in an international hotel. Choose a different hotel if you cannot speak fluent Spanish! Also the hotel is showing signs of needing an update. The electronic room locks were very problematical with very frequent attention required by the staff in order to gain entry. However the staff tried to be as helpful as they could.

    3
    « Close to city center »

    We had average experience. Guest room carpets need replacement with commercial grade carpets or tiles, Also bed blankets need replacement. Breakfast was good. Very conveniently located to the city center. Communication with the desk staff and restaurant staff was problem as no one spoke English.

    3
    « Fine »

    We spend just one night, the Hotel staff was very kind. We didn't have the chance to taste the food. Ubication of this Hotel is fine if you are on business trip, vacation not to good, although the Zocalo is not far streets are kind of lonely. Near is a food place called "El Cuadrilatero" a place to taste very very very nice tortas and the place is decorated with "Mascaras de Luchadores" mask of different and famous fighters.

  • 2
    « Won't be back »

    Coould not find my reservation in ther system. They told me I had to print it out. i only had it on my phone. I had to explain three times to the clerk that I had no way to print. Finally another helped me and I sent the reservation to the hotel email. Matress covered in plastic and quite worn out. Slow check out. Sorry but I will not be back to this hotel.

    3
    « Stayed too long »

    Typically at BW you know what to expect and are seldom surprised although from time to time disappointed. This proved to be the case at the BW Estoril. The hotel is advertised as being in the Historico Centro of Mexico City. True enough I guess, but they fail to mention it is also in the middle of a commercial part of the Centro. Street noises in Mexico City are impossible to shut out and I think the BW just didn't bother trying. Our stay (10 nights) was a constant buzz. On the upside, the first few nights had few other guests. Nights 4 and onwards had people in rooms to either side of us. Although concrete, the walls are paper thin. The elevator also has no door safety mechanism to prevent it closing on you (ouch). Rates included an American style breakfast - fine as long as you like eggs every single morning. Our last morning we begged the front desk to allow us to have hot cakes and they relented. Front desk staff were always ready to help but unfortunately my belief is they require more training. Big kudos to Juan Antonio Rivera from Human Resources who, seeing the restaurant was way understaffed one morning started bussing tables, making coffee, taking orders and serving them.

 

Getting to the hotel ...

All directions
· From: The north. Follow North Insurgentes Avenue until you reach Chapultepec Avenue, turn left and go to Vertiz Avenue, turn left and go one block. You can't miss it. Luis Moya Avenue is the continuation of Vertiz Avenue. The BEST WESTERN Estoril is located downtown in the heart of historical center. · From: The south. Follow South Insurgentes Avenue until you reach Chapultepec Avenue, turn right and go to Vertiz Avenue, turn left, go one block. You can't miss it. Luis Moya Avenue is the continuation of Vertiz Avenue. The BEST WESTERN Estoril is located downtown in the heart of historical center. · From: The east. Follow Ingnacio Zaragoza Avenue and then take Viaducto. Go to Vertiz Avenue ...

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