BEST WESTERN PLUS Travel Inn Hotel,  Melbourne

3.5/5  - based on 279 guest reviews.
Cnr Grattan and Drummond Streets, 3053, Melbourne, Australia - See map
+61 393477922 +61 393471424

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Onsite laundry
    Onsite laundry
TripAdvisor Traveler Rating
based on 286 traveler reviews
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Stay at this charming Melbourne, Australia hotel located close to the Melbourne City Centre and the popular Lygon Street. Welcome to the BEST WESTERN PLUS Travel Inn Hotel, a recently refurbished hotel located in the heart of Melbourne, Australia. This hotel offers convenient access to key area attractions such as the Queen Victoria Market, Lygon Street, the zoo and local beaches. The BEST WESTERN PLUS Travel Inn Hotel offers spaciously-appointed guest rooms, each complete with a refrigerator and cable satellite television. Guests will enjoy dining at the onsite restaurant and cocktail lounge. This Australian hotel also features guest laundry, business services and free parking. Guests staying at the BEST WESTERN PLUS Travel Inn Hotel will be close to local shopping, art galleries and parks. Other nearby attractions include Melbourne University, the Melbourne Convention Center and several local museums. For superior customer service and a convenient location, make a reservation at the BEST WESTERN PLUS Travel Inn Hotel. Enjoy your stay.

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Room 1

Guest reviews


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based on 286 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
47
Verygood
 
120
Medium
 
80
Poor
 
22
Horrible
 
18
Business Business 71
Couples Couples 91
Family Family 49
Friends getaway Friends getaway 38
Solo travel Solo travel 27
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN PLUS Travel Inn Hotel,Melbourne
  • 1
    « Beware! Miserable Staff, inaccurate bill »

    Hotel misleads you that breakfast is included. You go to eat the breakfast and there are no prices posted anywhere, no menus, no one tells you, until you check out then they surprise you and charge you for breakfast. Completely disgusting behaviour and against Australia law.

    5
    « Excellent service »

    I checked in late on a Sunday afternoon. I had been in transit for the better part of the day and I was exhausted. Much to my delight, there was a lovely young girl working the reception who was extremely friendly and made me feel immediately welcome. Morgan organised everything so that all I had to do was enter the Wi-Fi password and relax. The following day I had a lovely time sightseeing in Melbourne using some of the suggestions that Morgan gave me the night before. That night, I ate dinner at the hotel restaurant on Morgan's suggestion. however, I was a little disappointed to see that the waiter preferred to send text messages rather than tend to his guests. I hope this review is useful.

    3
    « Good location »

    Recently only stayed one night not my usual choice of Hotel when I stay in Melbourne but this was close to a function I attended on the night. I was tossing between 3 or a 4 star rating and decided on a 3 because of a group which who were also staying in the Hotel had no consideration for other guests staying at the Hotel by all smoking out the front to the late hours and I believe the gentleman on reception could have done something about this and they were very loud also at breakfast which was the usual but please change your coffee choice it was undrinkable. Room was clean yes a small bathroom but it does the job. Very handy to Melbourne attractions and Lygon street. Would stay here again but would probably ask for a room not on Drummond street or I just copped a bad night with this group.

    5
    « Great Stay »

    The staff here were what really made this hotel stand out among the many I've stayed at. Morgan in particular, as week as Candace and Katie, never failed to make us feel welcome and generally brighten our day when one of them was working. I will definitely be staying here if I'm ever back in Melbourne.

    5
    « Great stay great location »

    Stayed for two nights and it was great the location is fantastic, the service was great and the rooms were good . The parking is great and you don't get charged extra which is good. Overall great place to stay .

    3
    « In good position »

    Hotel is situated on outskirts of city a 20 minute walk from the centre but close to a park and Little Italy and Chinatown for the numerous restaurants and has a 7 eleven shop on the corner. Breakfast was poor with overcooked or reconstituted scrambled eggs, bacon and tomatoes or toast, cereal, fruit, yoghurt or a muffin. Biscuit crumbs were on the stair carpet on arrival and still there after 3 days. Room 219 overlooked a car park and another building. Room was okay, clean and comfortable with tea, coffee and kettle, iron and board plus hairdryer. Bathroom had shower over bath plus shampoo, conditioner and body was, no moisturising lotion provided. 30 minute walk to the Victoria markets which are well worth a visit selling some good quality items.

    4
    « Great experience. »

    The room was excellent, with a comfortable bed, great views from out the front window - of Drummond street townhouse terraces. Breakfast very good also. I would recommend to stay there. There is parking under the building and a lift.

    5
    « Will Always Come Back »

    I have stayed at this Hotel 4 times now and insist to stay here every time I visit Melbourne. The rates are very reasonable with the rooms being spacious and comfortable. The only qualm I would have is that I requested an early check in (even though I acknowledge that they were fully booked the night before) however I didn't get into my room until 1.30pm when I arrived at 10.00am after a 9 hour drive from New South Wales. I kept checking as to whether the room was ready, however the receptionist really didn't seem to care and just carried on doing his work. I believe didn't think that he did not worked hard enough to get housekeeping to clean our room as I did know that the room had been checked out. Eventually I had to ask the receptionist to request housekeeping to clean our room as their next priority as I was very tired and needed to rest. I have worked at the Novotel in Wollongong and I know the procedures. I was rather disappointed about his assistance as every other stay, we were always welcomed and they always had a room available. I will also acknowledge that check in is advertised at 2.00pm, however I believe this receptionist should have tried to accommodate my request. However, on a brighter side, it is so close to Lygon Street restaurants and cafes and only a 15 minute walk to Melbourne CBD. The hotel is also close to trams as well. The hotel has a heated pool, which I never used, but in the warmer months, it would be ideal. I would recommend this hotel to anyone who is travelling to Melbourne. The rates are cheap, clean rooms and very handy to all attractions. I will definitely stay there again.

    5
    « Home away from home »

    Comfortable, clean and quiet hotel that meets all your needs, whether on business or leisure. Best value for money at this price point. The staff are friendly and go out of their way to make you feel at home. Special thanks to Morgan in the dining room (who really made our day with her smiles everyday), and the staff at the front desk. We will stay here again.

    4
    « Morgan is amazing »

    Simple hotel all you need for a business stay. Morgan was friendly and very accommodating and looked after our group with check in, breakfast etc. a real asset to the hotel. Location is good in proximity to Lygon st, Fitzroy and plenty of dining options around.

  • 4
    « comfortable and quiet »

    The Best Western Travel Inn Hotel offers a comfortable and quiet stay in Carlton, Melbourne. Walking distance to the delights of Lygon St restaurant and great bookshops and Melbourne University. It is a lovely leisurely walk through Carlton Gardens to the Museum and Exhibition Building and further into the CBD and Spring St end of the city and theatre district. A budget friendly choice close to all the attractions of Melbourne without the hustle bustle of the city.

    4
    « Value for money »

    A friend and I stayed here when visiting a car show at the nearby Royal Exhibition Buildings. The rooms had been recently renovated and although not large, were clean and well appointed. The staff at the front desk were efficient and helpful, although not particularly friendly. A good base when visiting the Carlton area and represents good value for money.

    4
    « Good value, close to action »

    Stayed overnight to see a show in Melbourne at the Regent. Easy to get to on the Starbus fom airport (not the skybus) and back. $63 for 2 persons return to hotel. Easy walk to restaurants and 15 minutes to the theater. Cabbed back was also easy but a nice walk. Good value room with comfortable bed. Helpful and cheerful front desk on phone and in person. Quite a lot cheaper than cbd hotels and just as convenient.

    3
    « Good for a night or two »

    This hotel is fine if you need somewhere for a night or two in a good location. It is on a quiet street a block from the happening end of Lygon St (e.g. near cinema) and we had a nice view over Drummond Street from our room. The window opened, which is a good plus for me. The bed was a little too hard for my taste but it was OK. The room (Deluxe Queen, which I think is the next up from standard) was fine with all necessary equipment, spare blanket, enough coat hangers etc. It was not expensive on a Friday night. I agree with other reviewers the bathroom is small and the bathroom sink ridiculously tiny - I think they need to remodel the bathrooms. That's why you wouldn't want to stay for long! We didn't have any problem with the shower, though. We didn't use the car park, the TV or the air-conditioning. The central courtyard with pool and palm trees adds a 1970s charm to the hotel! The breakfast was OK but is pretty basic (fine for us, though). The reception staff varied a bit. We'd stay here again as it is cheaper than the competition (the Downtowner) and the rooms have better outlooks.

    2
    « From bad to worse »

    Only stayed one night thank goodness. Booked a deluxe room which was to overlook the pool with a seperate bedroom. Upon check in ,staff quite curt but efficient, not what I would call friendly but that's okay. Went to our room which was a shoe box. One queen bed in it and a single, no seperate bedroom, you could hardly move. Air conditioner barley worked and was noisy ,very old type, the T.V needed to be retuned , came up on the screen, the clock was the wrong time was an hour ahead. Car parking was very tight.... And l was glad some people had left, as otherwise I would not have been able to get out....mind you medium size suv not bad normally. The front of the hotel has a smoking area which was dirty, with butts and leaves everywhere, not a good look upon arrival. Not at all what l expected, could be a great place to stay if they had quality staff that paid attention to the minor details. Would l stay there again. NO. Great location, bad car park, clean rooms with maintenance issues, staff, not the cleaners who do not care about the hotel. Spoke to other guests who all either agreed with me, or who had opposite views except the car park all agreed. It seems it is the luck of the draw here not consistent, which is a worry.

    2
    « Not up to standard »

    This hotel rates as a 4 star hotel. It does not even come close. It has one of the slowest and smallest lifts I have ever been in The choice for breakfast was average at best. Bathroom is so tiny u could hardly move and the shower went hold and cold. Tv was just Only good thing was bed was comfortable

    5
    « Made feel welcome by Morgan »

    Great service, Nice rooms, Staff very helpful especially Morgan on the front desk very close to the city . Great restrauants one block away very good breakfast in dining room the Restrauant is also very good

    1
    « Disgrace to the brand »

    Visited Melbourne for the long weekend and committed the mistake of staying at this place. Its without doubt the Wourst hotel I've stayed in Australia. Bad hygiene, tiny rooms, broken AC, broken TV... Please aviod.

    5
    « above and beyond »

    the hotel staff at this motel went above and beyond our expectation. free upgrade to a spa room was a lovely surprise as they were renovating at our time of stay. room always cleaned, staff are very friendly

    4
    « Nice and quite »

    Nice clean room, close to Lygon Street cafes. Reasonably priced. Light airy room and comfy bed. Stayed on a week night and was nice and quite during the night Pool looked great, lovely setting and would stay there again. Easy walk to transport and shops.

  • 3
    « Good cost-benefit »

    Hotel good enough for people looking for a quick staying in Melbourne for a reasonable cost-benefit. Good location, easy access to the tram stops and very near several Italian restaurants. The room I stayed was apparently freshly painted and was very smelly.

    1
    « "WORST" customer service experience ever! »

    I booked my accommodation through a third party. Two days before my arrival, I rang the reception to confirm if my reservation is successful. A guy answered the phone and told me that the system is down and that he couldn't check it. He gave me an assurance that he will ring me when the system is back. I waited for the entire day and yet, there was no call at all. Two days after, I arrived at the hotel a bit earlier and since I was running late with my errands, the guy in the reception told me again that HE WILL RING me when the room is ready. Unfortunately, it was already 5pm and still no call so I decided to go back to the hotel and checked in. When I and my girlfriend were checking out on a Sunday, the receptionist (which was a lady this time) overcharged my girlfriend's credit card and we found it very inconvenient since we were already waiting there for like 30 minutes. The receptionist wasn't even smiling. We are already back Brisbane and obviously, the hotel receptionist failed to do the "I will ring you". Seriously, their staffs need customer service training.

    5
    « Always a great place to stay! »

    Excellent service from the professional yet warm and friendly front desk and breakfast staff, great breakfast, extremely clean rooms, fantastic location close to city and Lygon Street, highly recommended. We stay here regularly and it never disappoints.

    2
    « Average at best... »

    Stayed here whilst a family member had a procedure at the hospital down the road. To be honest it was average at best... Parking was easy and $20 per night so that was ok. Staff were friendly and helpful. Lift smelt like an old mechanics workshop and by the sound of it could have used a service, so I then tried the stairs and don't think they have been vacuumed in quite a while. Rooms were tidy and nice enough. TV had intermittent reception and bad picture quality which is pretty poor for this day and age. Shower varied between boiling hot and icy cold, I don't think I have stayed in a hotel with this problem since the 90s. Didn't eat here and many nice restaurants and cafes close by. Wasn't super cheap so for the price I would definitely pick somewhere else to stay next time.

    4
    « Good location »

    The location is great as it's only a block away from Lygon Street and many things to do. The room itself was somewhat quirky in that the bathroom sink was the size of a shoe box in the corner and the whole bathroom wasn't much bigger. Nonetheless the front desk staff were friendly and helpful and the room was clean, comfortable and quiet; all one could ask for really.

    4
    « Excellent Staff, Great Location »

    The hotel is neat, clean & tidy. Location is fantastic being only 2 minute stroll to Lygon Street Restaurants & 5 minute walk to Melbourne Museum & Carlton Gardens & Exhibition Building. Onsite restaurant serving breakfast & dinner (Sun-Thu only). Wonderful staff - friendly, helpful & genuine. Rooms are clean & comfortable.

    4
    « Dated, In need of a reno. The bathrooms need a complete redesign. »

    the basin in the bathroom leaves a lot to be desired.I always seem to get more water on the floor than my face when TRYING to shave!!! Also the water supply is sometimes hot sometimes cold, it is always a challenge to regulate the water temp whilst showering.

    3
    « Tired but brilliant location »

    First and foremost, this is a budget motel in an excellent location, and the pool in the central courtyard is both attractive and provides pleasant white noise (which is a bonus in the city). Also, staff seemed very polite and friendly. Having said that, OH DEAR. Lift wasn't operational and nobody to help schlep luggage up stairs. We managed, but had we been any older/less fit than we are this would have presented a major problem. Room itself was basic but clean enough (and at this price point, that's pretty much my core expectation). TV had several 'lines' through it, and reception poor - not a huge issue for us, but if you really wanted to watch something it would be a problem. Used the bathroom and closed the door behind me - at which point it LOCKED! Honestly. Talk about design flaw. You shouldn't be able to lock yourself out of a bathroom! Thankfully we were ultimately able to get back in. After that excitement it was time to sleep, and again credit where it's due, the room was nice and quiet and the bed comfortable. So yeah, there's some stuff that should really be addressed, and it's not my favourite place, but it certainly beats some of the claustrophobic, dirty dog boxes that I've seen at this kind of price point in this kind of location.

    4
    « Recommend »

    The place was clean. The amenities were modern. The staff were helpful, friendly and polite. I wouldn't hesitate to stay there again. Its proximity to the city is great and that fact that you have parking is one of the main reasons for booking. Overall, a pleasant stay

    4
    « Pleasant stay. »

    Staff very pleasant and helpful. Room clean and bed comfortable. Close to Lygon St. Also close to trams if you wanted to go into the city. Buffet breakfast very nice and staff very friendly. Would recommend.

  • 5
    « Our experience was enhansed by the helpfulness of the staff »

    We found the staff member (Emma) who took our booking helpful with advise on parking and changing reservations if we had to for pending family reasons. On our arrival we found Morgan at the front desk helpful with directions to the movies, assistance with making reservations and finding an eating venue near the movies. Shannon was excellent on our check out with advice on transport and parking. Its an old building but the staff are great.

    4
    « Perfect location »

    Close to major attractions like IMAX theater and Melbourne Museum Walk to Lygon St around the corner Tram a short walk Very friendly staff Room was very clean and comfortable bed Reasonable rates Liked undercover parking

    5
    « Great accomodation »

    We had a fantastic night at the Best Western. Service was excellent, room very clean and breakfast was yummy. Also great that you can park your car for free.We are stayed before and will be staying again.

    3
    « Value on the City's Edge »

    My room was very clean and spacious. Offers easy walking access to the city, major hospitals, Melbourne University and the Italian culture in Lygon Street. The hotel staff are helpful if you ask but basically keep to their budget reputation. I didn't expect more considering the tariff I paid. This is a good place to stay if you are looking for something close to the city where you are not having your wallet squeezed at every move. In Carlton car parking is scarce but Best Western offer cheap and easy access to their own carpark. The room I had was next to the lift well so there was a bit of noise from the motor that by 10:30pm was minimal. However ask for room away from the lifts.

    4
    « Lesson learnt - always book direct »

    Exceptional value for money in a great location. Lesson to all. Book direct with the hotel - the rates are still the same as elsewhere and other deals - but you get free parking included. This is not the case when you book online no matter what it says - and the staff are unable to change the situation once you arrive. Would stay here again though. Location and price definately make up for it.

    4
    « Good location »

    Service staff friendly and helpful, walking distance to IMAX and Melbourne Museum, University of Melbourne, and Royal Hospital for Women and Royal Melbourne Hospital, and city bound trams. Lygon Street restaurants just around the corner.

    4
    « Great position »

    We stayed here while we attended appointments at St Vincent's Hospital. Accommodation is excellent and is close enough to walk to hospital and also Lygon street if the motel Restaurant is closed . Offer great breakfasts and undercover parking( although its compact!)

    4
    « Great location and good facilities »

    Nice spot, staff friendly and great value. Close to Lygon St for food. Breakfast was yummy as well. Rooms are quite nice. Internet was a bit ordinary but wasnt a major problem. Staff on duty were all very friendly and helpful.

    4
    « Stroll to Lygon Street »

    This hotel is in a terrific location and has very good amenities. Lygon Street, with all of its restaurants and late night venues is just around the corner and Melbourne's CBD is a few minutes away by tram. My wife and I stayed for one night and were very pleased with the quality and cleanliness of the room. There is secure parking at the hotel and both check-in and check-out were easy. Breakfast is available at the hotel although we didn't eat there on this occasion. A relatively large, kidney shaped pool is a central feature of the hotel and on a hot Summer's day it would be a very relaxing spot to spend a couple of hours. This hotel is definitely worth a visit and we wouldn't hesitate to stay there again.

    4
    « Great locato »

    The hotel is located in an ideal location, 10 mins from CBD on tram, short walk to bus and tram stops, Melbourne University and lots of restaurants and coffee shops (Brunetti is close by) in Lygon St and nearby. Woolworths (open until late) is also a short walk away. It has a pool but I was there in winter.

  • 3
    « Car Parking Problems »

    This Hotel has a great location for Lygon St and we have stayed here a few times. However I would like to post a warning to all staying there. Be careful when parking your car in the Hotel car park. We were there at the end of June and when we left we found brown tar like freckles all over the car that took ages to wash off and within a week had started to affect the car's paintwork. We saw the same freckles a year ago last time we stayed, but didn't think it realted to the Hotel. I am told it is due to the aircon units not being serviced properly. All I really know is that 3 weeks later I am still trying to get rid of the tar. Not good

    5
    « Business Trip. »

    Stayed here three days for business. When I arrived the staff gave me a code for the WiFi, a local map and a brief overview of the hotel. Checking in to the hotel was good, both the male staff at the desk were friendly and professional and worked to get me in to a room as I had just gotten off a long flight and the room they had assigned for me wasn't ready. They seemed to work well together. The girls during the evening were very polite and helped with suggestions for dinner in the local area. Some elements of the rooms where dated slightly and the reverse cycle air/heater tried to do its best during the very cold days, but the standard is there. Breakfast was basic but good. Checking out was easy as I had pre-paid when I booked on the website and handed over my room key. It was everything I needed. Recommend.

    4
    « Well sited »

    This hotel is well sited for Lygon street. The room was comfortable but a little on the small side, as was the shower room which had minimal bench space for toiletries. The lift was out of order for part of our stay. There were great croissants and pastries at breakfast.

    2
    « Run down »

    Shower just kept getting colder, very Unsatisfying. Old reverse cycle air conditioner was very noisy when it started up and woke us up, but it was too cold in the room to switch it off. Servicing of the room was inadequate as rubbish was not removed, impossible to watch the TV as it required moving the chest of draws it was sitting on in order to see. Four star rating is ridiculous.

    2
    « Worst of the Best »

    I spent close to a week in this hotel last week. Close to the university and the Lygon strip of so-so Italian eateries, so convenient for visitors to campus. On the second day got a strain on my shirt from a soiled ironing board. The management was good enough to send the shirt out for dry cleaning at no cost to me. But the heating is poor, there is a shower but no bathtub, and the internet stinks. Several times I lost connection and had to call some agency called Freedom Internet. Freedom From Internet, rather.

    4
    « Worth it for the location alone. »

    A great choice within walking distance of the Nova Cinema, Lygon St restaurants, and supermarkets. Just don't get room 101 next to the lift. Parking is secure but WiFi is extra. Rooms are a little small but we'll appointed.

    1
    « Tired motel »

    Our room was small and dated, needs a makeover urgently. I was here 10 years ago and I don't think it has changed one bit. Also found the staff to be rude and not at all friendly. For the price, crap and not at all worth it. The only thing going for it is the location

    4
    « A bed for the night »

    Friendly and helpful staff. Rooms comfortable and spacious. They are well presented and clean . Central location, walking distance to shops and restaurants. Breakfast is always hardy and tasty. Having onsite parking that you don't have to pay for is very appealing.

    2
    « expensive parking »

    An extra $20 was charged to park the car.I have stayed here before andparking was included in the price.Not anymore. The male on the desk was quite rude about it and told me to read the fine print. I won't be staying here again. Better hotels in the area for a more reasonable price.

    2
    « Emily »

    For the money we paid I don't think it was worth it at all. Even when booking over the phone the staff weren't friendly at all. Upon arrival staff were unfriendly, unwelcoming, unhelpful and just plain rude. Room wasn't very nice, seemed very rundown, no PowerPoints in the second room which was an inconvenience, safe was broken, one of the tv remotes had dead batteries which hotel staff couldn't replace til the next day. When we went to the desk at one stage the male staff member (younger man with dark hair) didn't even look up from the computer when talking to us. Good points were we couldn't hear anybody from nearby rooms, or outside noises and the maids were quiet and did a good job. Gentleman upon checkout was nice and polite.

  • 3
    « Reasonable, but certainly not 4 star »

    This is a perfectly reasonable hotel with good rates in a fantastic location, however it isn't even attempting to be a 4 star hotel, to say nothing of achieving it. The rooms are very ordinary, with plastic fixtures and smelly carpets, the staff are professional but seem very used to boisterous tour groups and are quite curt as a result, the rooms are provided with cheap instant coffee, and the breakfasts are identical each day, and are truly atrocious - watery eggs, rock hard croissants, concentrated fruit juices, and Woolworths sliced bread for toast. We stayed a week while attending a function at the university, and given the location and rates we weren't at all disappointed (even if we did have to forgo the couldn't-pay-me-to-eat-it breakfast and eat on Lygon Street). However we certainly wouldn't recommend it to a holidaymaker if you actually *do* have a 4 Star experience in mind!

    1
    « Rude staff, poor facilities »

    I see Shannon the front counter staff is mentioned in a few reviews unfavourably. I have to agree. My wifi wasn't working when I arrived and when I asked for help his response was 'well, you'll just have to ask support'! Without giving any clues as to who support was. He then ignored me when I mentioned room phone wasn't working. Manager heard this and agreed it was inappropriate behaviour but didn't elaborate on what he would do. The phone was never fixed. Also milk in fridge was frozen and disappeared altogether after day 1 - after condescending attitude of Shannon on arrival I didn't bother reporting, I just wont be back.

    4
    « birthday weekend. »

    Very happy with the accommodation at best western travel inn for my birthday weekend with family. So close to the museum and Lyon street. Only a short tram ride into the city and Bourke at mall! :) Breakfast buffet every morning was delicious and if you wanted something else they would cook it for you.

    1
    « Poor customer service & noisy room over carpark ???????????? »

    - 3rd time here and I do not know why I keep bothering! - Stayed here 2 nights to attend the NRL Anzac Day match. - They advertised Fox Sports 1 but could not receive it in our room, spoke to MICHAEL twice at reception about getting this rectified, he was dismissive both times and at checkout it was still not working. I wanted to watch other NRL games before we went in to AAMI Park. - Noisy room overlooking the carpark - Buffett was empty before 9, was left with just eggs & croissants. - Girls in the restaurant were pleasant.

    3
    « Three star hotel close to Lygon Street »

    We only stayed one night and the room was clean and comfortable, but the shower and bathroom sink was very tiny. There was not much room in the shower. Overall the stay was good value since I booked online for a very cheap rate.

    3
    « Not bad, good location, but doesn't feel like a 4 star »

    If the hotel was classed as a 3 star or even 3 & 1/2 star I could have rated higher but I cannot justify giving it a higher rating as a 4 star hotel because it just doesn't quite make the grade. PROS: We booked a king-size room, the bed was comfortable, blackout curtains were great, good location close to the action in Lygon St, pool looked good although we didn't use it. Cons: Hotel layout felt 'old-school motel' style, room was small, bathroom was tiny and very basic.

    3
    « Only benefit is location »

    Room was much smaller that indicated and what we thought - quite cramped! Location was good which compensated for the small room. The car park was $20 cost for motel parking which was not worth it as it was dirty with rubbish lying around. The TV was not tuned on all stations and was difficult to tune so didn't bother. Went through Hotels.com and had a choice of Quest or this re value for money - next time will be Quest which was a few doors up and has cheaper parking.

    4
    « stay close to restaurants »

    Very nice and comfortable, close to Lygon street for shopping eating coffee all just around the corner. Close to the city. Buffet breakfast was very nice, even though it was very busy they kept the supply of hot food coming.

    4
    « Quiet, Clean, Comfy »

    We only stayed one night and found the room to be clean and well maintained. The room looked down on an enclosed area but there was not traffic noise so very quiet. The buffet breakfast was included in our deal and was great with fresh fruit salad, yoghurt, muffins and croissants along with the bacon, eggs, tomatoes etc. The staff were all lovely and friendly. The pool area looked amazing and the water temp felt good when I felt it with my hand but didn't go in. With the tables and chairs surrounding it is a nice place to chat with drinks and nibblies! We had our own car so parking there was great and very close to Lygon Street for yummy food. Literally a 3 min walk. Also a bottle shop in Lygon Street and big cinema complex too just in case you run out of things to do!

    3
    « Great location, good as a pit stop only »

    Just stayed here recently booked via the Groupon promo. We were given the ground floor next to the pool. Room was much smaller than we envision from the pictures, bathroom was definitely small, clean and bareable. Bed was comfy with a small oldish style tv. Ask for higher floor to avoid the pool noise and a bit more privacy. Front desk service was average. Our room keys both didn't work so I had to go back to front desk 3 times. No offer of apologies or them coming after the first notice of an issue. Groupon package included a bottle of wine, I wasn't offered this and I forgot too. The location is a big plus for this place. It's walking distance to Lygon St (for late night dining) and CBD. Breakfast was ok but the service was really good. The ladies are all cheerful and don't mind helping answer guest questions about the neighbourhood. Would I stay here again? I'm haphazard to say yes considering Melb has a lot of great accommodation. If I were to come back it'll be for a max 2 nights as the room is really more a single per size. Warning: the basement parking is SUPER tight. I don't recommend a med or large size car unless you're super good at tight turns.

  • 2
    « Noisy, unfriendly staff, rooms need upgrade »

    The front desk staff was unfriendly and indifferent. Didn't look professional. There was a lot of noise from the street, and the room facilities need upgrade. I booked this hotel on bookings.com and it had a very high rate, but the information was misleading. I was staying there because i I had meetings at Melbourne Uni. It is walking distance from there. Next time I travel for meetings at the Uni, I will stay somewhere else. The location was good, but that was it for me.

    3
    « Ok but not great »

    On arrival we had to struggle up the steps with our cases. Location is ok for eating but not for the city centre. The room was clean and comfortable. Breakfasts were average. Some of the staff were attentive, however, Shannon on the front desk was patronising to the point of being rude.

    3
    « Convenient and comfortable »

    Had a three night stay for work and this hotel was booked for me. It was very conveniently located to Lygon Street (one short block away) and all the fasbulous dining experiences there. Also the University of Melbourne was about a 5 minute walk. The surroundings were quiet and the room very clean and comfortable. I found that there was a lot of light coming under my door at night (as did a few other colleagues) and it did distract from getting to sleep. The buffet breakfast and service was great with a good selection of hot and cold food, juices, fruit and cereals. The internet was crap however - the login details appear to be out of date with anything that popped up on my devices. I couldn't log in at all over the three nights and the reception staff were not aware that it was different to the flyer we were given about wifi service. I also think that hotels of this size (and cost) should provide free wifi instead of outsourcing it for a fee that the customer pays. For example, if the frozen yoghurt shop I went to can offer free wifi so can Best Western for a three night stay!!

    5
    « Fantastic location, best breakfast range in melb!! »

    Great place to stay, located convenient to.everything, 15 min walk to city, imax, lygon st. Beautiful little pool, quaint courtyard. Inly bummer is u have to pay for wifi, but theres a free computer in the lobby to use. But they shoukd have free wifi in the lobby. While the breakfast was sensational, massive range of hot and cold, definitely one of the better breakfast spreads. There werent enough staff, the two women were very friendly and efficient but they struggled to clear plates. They should just have the coffee out for people to pour their own, rather than the staff coming round to pour it. People waited for up to 15 mins to be seated. So not really good there... especially when u want to get on with ur day. Free newspaper s which is great. Mcg 5 min walk to the mecca!!

    4
    « Friends getaway »

    We stayed here in March for two nights on a groupon voucher. This hotel is very clean has all the basics and comfortable beds. The staff are very friendly and helpful. The buffet breakfast was basic but delicious and the staff accommodated when we asked for poached eggs. The pool area was relaxing and it felt like we were in the tropics. The location was very good, close to lygon st and not to far away from public transport. We hope to go back again one day.

    4
    « Great place to stay »

    Easy check in ...free late check out Lovely clean comfy room Comfortable bed Excellant bathroom Breakfast had everything hot n cold Restaurant girls were friendly, prompt and very efficient We stayed 2 night so the room was serviced very well The only negative was the TV was a bit old and you couldn't figure out the remote Just had to scroll up 20 stations or scroll down 20 stations to find what you wanted (minor negative we weren't in our room much)

    4
    « Good value for money »

    The room was clean and well maintained. A short walk to free trams to city. Great location to Lygon Street restaurants. Staff helpful and friendly. The hotel itself was basic with limited restaurant opening hours. But this is to be expected with a small hotel. The pool area is lovely.

    5
    « Melbourne visit. »

    We had a fantastic stay here, the staff were very helpful, the room was comfortable and Had everything we needed. The area was close walking distance to the city and to the gardens & museum. Also the best places to eat in the fabulous Lygon. St.

    5
    « Good simple hotel »

    We were surprised by how nice the rooms are. The outside isn't much to look at but the rooms are perfectly comfortable. Fantastic location for lygon street. A bit of a walk to trams. Showers are awesome too.

    4
    « Short Stay »

    We stayed for 2 nights at this property in a deluxe room with a full breakfast included. The room was very clean and nice and large with a lounge, coffee table bar fridge and desk in the room. The bed was firm but very comfortable and pillows were good quality. The room had an iron and ironing board. The full breakfast was excellent and had plenty of choice. Staff were welcoming in the morning and showed you to your table and took orders for barista coffees. The hotel was very close to the Carlton gardens and the Melbourne Museum. Transport into the city was easy with the tram at Swanston St just a short walk away. There were lots of choice for dining in Lygon St which was only a block away. We were able to park our car at the hotel during our stay and use the public transport to get around.

  • 2
    « Comfortable room terrible service »

    The good points of this hotel is that the rooms are spacious and quiet and the bed is comfortable although the pillows were quite hard. There is onsite parking and there is a pool which looks quite nice. I was staying here on my own as I was working so I was hoping for a quick meal and bed. I had to wait at the onsite restaurant for a while before I was seen to and I was informed that they were fully booked and they don't offer room service for dinner. I ordered room service for breakfast however it never arrived and I had placed the order on my door knob 3 hours before the cut off time - when I went out to check in the morning, my order was still hanging in the door. I am not a hard to please guest but I found some of the staff particularly unhelpful - the reception lady was tucked in the back office so you had to call out to get her attention every time and she wasn't particularly helpful with regards to dinner. Most places I stay at I will inform me if they are fully booked when I check in and provide helpful information on alternatives. There did appear to be lots of tourists so maybe they are better at looking after them. If you are on business and like to be able to eat on site this is not the place to stay. I won't be returning.

    4
    « Night Away »

    We booked 2 mths ago, I had a Deluxe twin room, by the Moomba Weekend rooms were quite expensive. 1 Night away..... Rooms were spotless! Air con worked great, quite muggy, over looked the pool. Lygon St is a block away and we went there for lunch, dinner, breakfast the next morning. They do have a restaurant. I will use this Motel again if I stay in the City. Staff were excellent, friendly. There is a small area by the pool and out front for us poor smokers. Rooms are non-smoking. Shower was great, pressure was good, but luckily I am quick because it seemed to turn cold a bit too quick. I was with 2 other families who also said their rooms were spotless and they will stay again. Book early, you will not regret it, right on the edge of the City.

    5
    « Luxury in the Heart of Shepparton »

    My husband and I spent one evening in a spa room located on the 1st floor overlooking Victoria Lake. Beautiful outlook, however the outside temperature was 38+ so we keep the lovely heavy curtains closed the majority of the time to block out the hot afternoon sun. Well appointed, clean and spacious room. Plenty of clothes hangers in the wardrobe and plenty of room for storing luggage. Really enjoyed the option of seating, all of which was comfy, as was the king size bed, nice and firm. Great service upon check in and check out. Friendly staff. Highly recommended.

    4
    « our get away »

    We had a lovely stay here, the room was very good lovely and clean and I was very happy to find a sheet to sleep under on the bed and not just a doona It was in a great position for walking to Lygon street and all the eateries it was also great to have safe parking at no cost a very rare thing indeed

    1
    « The worst hotel experience I've had outside Russia »

    Wow, the other day at the Best Western Carlton I encountered the rudest hotel staff member I've ever dealt with since a trip to Russia. I wasn't even at guest at the hotel, just went to pick up someone staying there. I inquired at the desk and the guy staffing it "Shannon," told me she wasn't staying at the hotel. He was very abrupt. I asked him to check by her first name, but he insisted definitively "I am adamant that there's no one here by that name." I went away to check that I wasn't mistaken about the hotel. I had to ask a second time and then on the third try another staff member pointed out that she had been at the hotel and had just checked out. Instead of apologizing for not finding her in the first place, he made a sarcastic remark to the effect that I should have specifically asked if he was at the hotel or had checked out. When I told him I thought he was being extremely rude, he told me that what I was saying was slander!

    4
    « Nice hotel in a quiet spot »

    We purchased an internet package for this hotel at a very cheap rate with a few inclusions including breakfast. Our room was on the ground floor just metres from a small central swimming pool and courtyard area. the room was refurbished and of a very good standard. Our room also had a window onto the road which I thought would make it a bit noisy......honestly didnt hear a thing, very quiet and the road outside is not a main road so no dramas about noise at this hotel. Bathroom was very roomy. No free wifi. Buffet breakfast was served from 7 until 9 (on a sunday morning) I felt that was a very short window for a weekend. A nice array of decent food on offer, 5 hot dishes plus pastries, cereals, juices, yoghurts and fruits. All we cooked nicely, fresh and kept topped up. Free newspapers available at reception. Restaurant is open during the week closed on weekend nights but a short stroll around the corner gets you to Lygon Street (eat Street). We ate at the University Hotel and was very pleased with their selection and prices.

    5
    « Meets my needs »

    Friendly hotel in excellent location. Visit Melbourne frequently for work and this hotel makes being away from home easy. Parking available. Breakfast good. Rooms comfortable and staff friendly and professional. And in a great part of Melbourne.

    4
    « Good standard and proximity to Lygon St great »

    All in all a good experience with all that I would expect in the standard of accommodation (unlike a recent stay at Best Western - Launceston) with friendly and attentive staff. Trouble with connecting to wifi through hotel's third party provider; which isn't the first time with that provider. Easy walking distance to parkland and the Muesum. Good tram service to the city a short walk away.

    4
    « Great short stay in Melbourne »

    This place is great, inexpensive and just what you want from a Best Western. Rooms were clean, bathroom clean, beds comfortable. There's a pool which would have been great to try if we had more time. This is a great location if you don't want to be right in the cbd but within walking distance. Also around the corner from the Calrton cafes and restaurants.

    4
    « Great location »

    Very clean and spacious room, we were so happy we couldn't hear noises from the street. Sheets and towels clean as was the floors. Desk service was wonderful, and the lovely staff offered and suggested places to go. The only negative feedback I can give is the Bar downstairs is closed on Fri and Sat nights....I am very baffled as this would be very well accommodated. I know Lygon Street is around the corner with all the fabulous resturants and eateries, but not everyone is wanting to go out after a long day on their feet. I will definitely stay again and highly recommend this establishment to all my friends. We wish to say hello to Nell, who was just charming and a great asset to the hotel.

  • 4
    « Great Location to Lygon St »

    This hotel is one of my favourites to stay in when wanting to eat on Lygon St. Ask for a room off the street as the noise on some nights can be a problem, other nights not so. I have suggested to them to double glaze the rooms across the front. I haven't used the pool but have breakfast when I stay and I always enjoy it. They have also looked after me for price when I have had family in St Vincent's Hospital which is a short walk away.

    3
    « Location great but avoid the internet »

    The location of this hotel is excellent, especially for those who are going out for a meal in Lygon Street. At $15 per night, parking is provided at a reasonable cost, however the car park itself was a little pokey. For the cost, the room was adequate for our needs; neat, clean and well appointed but it was the bare minimum in size. The bathroom was a little cosy, especially the shower ? the bathroom door was glass making it a little annoying if you need to use it in the middle of the night, as it lights up the whole room. Internet costs were exorbitant. At $7.50 per hour this is out of kilter with like establishments. Our room was on the third floor on the Drummond Street side. Tip ? ask for a room that's not on the street side as it can be a little noisy when you are trying to sleep. Though we couldn't see the pool, our room was off the balcony that overlooked the pool area, which was very nice. Reception staff were very helpful and friendly. Overall, a good place to stay if you are visiting Lygon Street or surrounds. Just avoid using the internet so that you don't incur high charges.

    3
    « Good room quality but poor customer service »

    The suite room I was given was spacious and clean with basic amenities. Pillows and bed were comfortable. The free breakfast had a spread that accommodates different dietary requirements but the buffet spread was basically the same everyday. What stood out in my experience though was the poor customer service. I called for help for two nights, and both times was told they couldn't help me with the problem. No effort at all to go and check the room physically.

    4
    « Un gradito ritorno »

    This is the second time I am staying in this hotel and my evaluation is still good. Clean, comfortable, close to the CBC and a large variety of good restaurants in Lygon street. Has a heated swimming pool and the inner court is quiet and fresh, ideal for relaxing,

    4
    « Great Location »

    just off Lygon street, walking distance to hundreds restaurants and beautiful Brunetti, room ar good size and the service at the front desk is excellent I am a regoular client and I stay there for a week at least every second month

    3
    « Just average but good location »

    I stayed with my children. They loved the pool but it was cold not heated. A glass had been broken by the pool and I asked 3 times before it was cleaned up the following morning. We just made it for breakfast although not knowing it was about to finish we didn't rush. Without warning staff came out to clear all the food away. Considering there were only 1 other table there, they could've given us a heads up that it was about to finish. Room was clean but bathroom very small. Great location with Lygon st one street away. Also one street from the museum and imax.

    4
    « Great location »

    As with the other reviews, I found the location to be ideal. Rest of the hotel was average; about what I expected. It is not very clear how to get out of the gated parking garage; the door is automatic on the way in but not on the way out. There was a small sign indicating the room key was required but it wasn't clear where it should be scanned. Not sure what you are supposed to do when you're trying to leave after you've checked out and returned your key (as was my case). Thankfully there were some other guests on foot having the same issue and they managed to get the staff to open it. Overall, I'd probably stay again, mostly for the location.

    4
    « location counts »

    This property is showing its age a little but its location in the heart of Carlton and proximate to Carlton gardens is a plus. The rooms are clean and comfortable but just a little tired. The bathroom had been fairly recently refurbished and is clean an modern but tiny.

    5
    « Spring racing carnival »

    Great location, Lygon st just around the corner, trams within walking distance. Rooms recently refurbished, very clean and well presented , Buffett breakfast is excellent, great selection available. Highly recommended

    4
    « Taylor swift and Lygon street »

    Hotel in great location very clean staff helpful, nice linen, and towels bathroom small but modern, pool, parking overnight was an extra cost not mentioned on booking, easy to get too aami if u have a driver only about 10 mins, Lyons street was great dining and has all the basic stores needed, happy with hotel!

  • 1
    « Hostel amenities at a hotel price »

    Where are these positive reviews coming from?!? Old decor, cold pool, detatched desk staff (if they are even there), and a terrible breakfast (there are loads of other great options on every corner, don't eat here). Maybe I'm asking too much. What's that, you expect your phone to work? Too bad, it doesn't. The bathrooms are so small, you feel like you are on an airplane and the housekeeping is lazy (no new towels and a half made bed). Really can't think of anything positive to say about this place. If you do decide to stay here, ask for a room away from the street. There is traffic and pedestrian noise all night. The outdated fridges will click loudly on and off all night, for extra charm.

    4
    « Great value, location and service »

    I stayed here on a Thursday evening with a friend and although this is a older style hotel it ticked all the boxes. Everything was nice and clean, comfortable and the staff were helpful and friendly. The buffet breakfast was simple but delicious. They even let us leave the car in their underground the next day as we had an event to attend. The location is fantastic. I'll definitely remember this place for next time we're in the city.

    4
    « Good Value, Great Location »

    Good value for a hotel in this location. The rooms have been done up nicely and are very comfortable. As it's an older hotel that is done up - there is a 1950's feel about the place when you're walking to your room past the groovy pool area. The rooms have everything you need and there is parking under the building. There was free wifi, but I didn't use it, so not sure what it was like. I would stay here again.

    2
    « ???????? Unfriendly staff »

    2 night stay THE GOOD - Fresh & Clean - Close to Lygon Street - Underground car parking - Housekeeping THE BAD - Rude staff (on check-in & restaurant) - Thin walls - Tiny room - Bottle of wine supplied to room, no wine glasses - Shocking breakfast menu - Noisy - LCD was blurry On check-in (23/11/15 1400) I was greeted by an unpleasant young fella who had appeared to be coming to the end of his shift and I was a burden for checking in, good start. The room was clean but extremely small, no room to move (decent bathroom though) with paper thin walls, our neighbours were getting raunchy not one but both nights! :O For breakfast the first morning we arrived to a cranky female waitress who pointed us to a table and asked if we wanted a tea or coffee and I said a cappa would be great! With a snarly face she replied 'well that will be extra!' No worries! The breakfast selection was a disgrace with only the option of scrambled eggs & bacon for a hot breakfast! They also had a Chinese touring group who were coming in for breakfast in dribs and drabs and were trying to sit down when the same girl violently pointed to the waiting area (as it appeared their tour guide wasn't there and no or little English was spoken) demanding them to wait, it was a half full restaurant!! Just because they don't have one large table for them surely they could pick a table and have their breakfast where there was room! An absolute disgrace! My Chinese friend was interpreting them saying that 'she is not nice.' I was trying to tell him to help and interpret what she (the waitress) was saying to the tour group but he said he did not know what to say as he could not explain why they were not allowed to be seated when there was half an empty restaurant. The second day we were greeted by the girl with attitude, surprise nothing has changed! A bit more on offer today with poached eggs, baked beans, tomato, scrambled eggs & bacon. The only problem was this time we were directed to a table and getting ready to eat when it appeared we were in someone's seat! OOPS! Very average stay, glad I got a deal on this one ;) ???? 3/10

    4
    « Clean and comfortable in central Melbourne »

    My wife and I recently spent a total of nights at this property which is brilliantly located in Drummond Street in Carlton and a 2 minute walk to Lygon Street with all the excellent food outlets and restaurants. The hotel has attached parking which is you book directly with the hotel is free. Reception staff are helpful and friendly. The rooms are of variable size but are clean and comfortable. In our first room ( for a one night stay) there was a pretty small bathroom with sliding door but the view out to the terraced houses on Drummond was nice. On our return for 2 nights, we had a larger room at the rear of the hotel which was quieter but limited views of rooftops and a/c units. But the room was much larger and the bathroom much bigger also. Basic amenities are provided and the rooms are cleaned daily. There is a small outdoor heated pool and a bar and restaurant. We found this to be an excellent location for Carlton and surrounds and an easy 20 minute walk to the central CBD or a 5 minute tram ride. Very adequate for a busy trip to Melbourne with lots of eating places nearby and no real need for a car.

    3
    « A perfectly adequate spot »

    The best thing about BW Plus is its location. Grattan Street is a cross street with Lygon, near Faraday Street and all the cool food, wine and shops that you may want. A few odd things like charging machine coffees to your room with the breakfast deal - or you could have instant - and the shower head which pointed between my shoulder blades. I'm not tall and think you would have to be under 5' to wash your head without squatting. If you need a bed and clean space to sleep and wash, BW Plus is perfectly adequate. BTW, their is a very cool bar diagonally across the road called The Town Mouse.

    5
    « Perfect location, friendly staff, nice rooms »

    Booked 2 nights here, a Friday and Saturday night. The hotel was buzzing. Chose this due to its proximity to Lygon street, the pool available for use, the car parking provided and the buffet breakfast. Was more than impressed, this place is seriously the best restaurant we've stayed at, the staff are extremely friendly and always go out of their way to help with a smile. Special mention to the restaurant manager Val who was an absolute delight, she should win customer service awards many times over. The way in which she handled the busy morning breakfast rushes on both Saturday and Sunday morning left us astounded. She's a real asset to the hotel. The room we stayed in was a Deluxe room, which has a queen bed and an LCD TV. The car parking was part of the deal we had, so was very convenient. Finding parking wasn't an issue at all. I would definitely choose the Travel Inn the next time I stay in this area, their service is second to none. Definitely recommended.

    5
    « Perfect Location »

    Great setting. Lovely hotel, perfectly styled. Rooms had everything you would expect in a 4 star hotel. Staff went above and beyond. Car parking was a real bonus. Location was great, easy access to main roads around the city. No to mention a short walk awY from the city centre. I will definitely be back when working in the area.

    4
    « Wonderful position »

    Pleasantly surprised - fabulous position right next to Lygon St, great room, very clean, friendly and helpful staff, internet worked well. Parking was tricky (tight spaces, full on weekend nights) bit we found street parks as long as we left early in the morning. Would definitely stay again. Really did "fit the bill".

    4
    « Close to great restaurants »

    Stayed here for the AFL Grand final weekend. Room price is reasonable. Staff were very helpful and friendly. We had breakfast included which was okay. But could have used a coffee machine as this was not self service.

  • 1
    « Disappointed »

    Very disappointed with our visit here and did not enjoy our time. The room had a very strange layout and felt thrown together we also had the unfortunate experience with an especially uncomfortable bed. The walls were paper thin and felt very uncomfortable listening to our neighbours conversations all evening. For the price we were paying I was expecting quality, will not recommend to friends and will probably save the extra dollars staying further out of town as the location was not extremely beneficial.

    3
    « Good value and location »

    Have stayed here many times when visiting Melbourne. Location is fantastic close to everything either by foot or tram. Rooms are clean. Bathroom a little small. Ask for a room in the far wing. These are larger and quieter. No ramp at entrance.. Need to drag cases up the stairs. Breakfast always good. Restaraunt s hardly open. But there are many top notch eateries nearby. Staff are hit and miss on friendliness and service. Worth the stay.

    4
    « Good value motel. »

    Great motel with great deals. The room was clean and the staff were very pleasant. The only hitch was not being told about the $15 parking fee until check out (and being told it was clearly written on last minute but clearly it wasn't that clear) ... But still overall it's a nice place to stay close to the action.

    4
    « Great Value »

    First time here and very impressed.The location is great and close to the CBD. The rooms were large, comfortable and very clean. Nice shower and bathroom. Certainly value for money here and I would definitely stay here again.

 

Getting to the hotel ...

All directions
·From: Tullamarine Airport-north. Head south on the Tullamarine Freeway,take the North City-Flemington Road Exit, continue on Flemington Road, turn left into Grattan Street, turn left into Drummond Street. The BEST WESTERN PLUS Travel Inn Hotel is located on the corner of Grattan and Drummond Streets. ·From: Avalon Airport-south. Head north on the Princess Freeway to the city, over the Westgate bridge, take the Montague Street exit, then left on Montague Street, right on to Flinders Street, left on to Russell Street, right on to Grattan Street then left into Drummond Street. The BEST WESTERN PLUS Travel Inn Hotel is located on the corner of Grattan and Drummond Streets. ·From: Sydney via Hum...

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