BEST WESTERN Hotel du Mucem,  Marseille 

4.0/5  - based on 219 guest reviews.
22 Rue Mazenod, 13002, Marseille, France - See map
+33 491931313 +33 491931314

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Onsite laundry
    Onsite laundry
  • Free high speed internet connection
    Free high speed internet connection
TripAdvisor Traveler Rating
based on 219 traveler reviews
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The BEST WESTERN Hotel du Mucem is a 15 minute walk from the old port and across from the docks with ferries going to Corsica. You can browse the free Wi-Fi throughout the hotel or explore the city from Joliette Metro Station, 302m away. The rooms are contemporary in style and offer free toiletries in the modern private bathroom. Each one is air-conditioned and also has an iPod docking station and an LCD TV. The hotel serves a buffet breakfast every morning in the breakfast room. You can also ask for breakfast to be delivered to your guest room. A 24-hour front desk, luggage storage and newspapers are some of the other facilities at this hotel

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Room 1

Guest reviews


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based on 219 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
41
Verygood
 
115
Medium
 
50
Poor
 
8
Horrible
 
5
Business Business 58
Couples Couples 90
Family Family 21
Friends getaway Friends getaway 14
Solo travel Solo travel 23
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Hotel du Mucem,Marseille
  • 3
    « Needs cleaning »

    The hotel is good for a low budget trip. I went on a cultural trip with my university and the rooms spacing is great to share. (I stayed in the double bedroom). The breakfast was only breads, ham, canned fruit, cheese and scrambled egg. I wished I could've found something more natural and healthy. At least boiled egg instead of scrambled. The people in the fronk desk were very nice, thought the women at breakfast only asked for a room number in an annoying way and offered something to drink but after wouldn't provide any kind of service, they rather sat and spoke to each other. Watch out for the cups, it was very hard to find a cup or glass that was not stained, even the coffee cups at the room. There is not a nice view in this hotel. But I repeat, if you go for a low budget it is probably one of the best options.

    4
    « Hidden hide away »

    We spent two nights in this small boutique hotel on the edge of the Panier, the Vieux port and the Docks . It is a 5minute walk from the Jolliette metro station great for independent travellers and comfortable rooms. Staff were excellent and really good when some of our party were taken ill. Comfortable functional rooms and a great location add up to a good deal.

    3
    « Very modern - close to public transport »

    Pro: - Very modern - Close to public transport - Clean hotel - Near Joliet square with some terraces - Con - We got a room on the sixth floor. That was quiet tiny and not for claustrophobic people, as there were only windows at the inclining roof. - Try to avoid fifth floor.

    4
    « Value for Money »

    Stayed here 1 night before joining cruise - I agree hotel much better inside than out. Staff on Reception desk very helpful. Breakfast was okay - plenty of choice and staff friendly. Walking distance to the old port etc. Approx cost of taxi from here to Bus/Train Station Euro 15. Rooms small however adequate and clean.

    4
    « Better inside than the look from outside. »

    Friendly persons working in front desk and the breakfast. Breakfast was good and fresh, typical food from the local area of Marseille/Provance. The room is not big but okay size, simple and clean. I was alone, so for me it was perfect size. View from balcony was street view, cruising ship and the church nearby. Entrance had two sofa's and some refreshments. I would stay there again and the price was cheap.

    5
    « Very good value for money »

    The room was small but functional, clean and had a comfortable bed with two cushions. The bathroom was nice, clean with a comfortable shower. The breakfast was very good with a variety of bread and beverages. Very friendly and helpful service at the reception and in the breakfast room.

    4
    « Great place, reasonable price »

    Good location, near to the cathedral ("la Major"), the Mucem and the Vieux Port which are all easily reachable by foot. Walking in the other direction, a brand new shopping area ("les docks") and just a few hundred meters, the sea is in front of you. The hotel has an agreement with a public secured car park just a block away with an interesting fare. Tramcare to Cannebière is just another block from the parking. Staff is friendly and breakfast (11€) is great with a number of local products with an explanation in English in the menu. Our room was rather small with a view on a courtyard, not that great, but it was very tidy and the bathroom was of reasonable dimensions. No noise at all.... The hotel opened in 2012 and seems well maintained, all floors and wall are neat. We'l probably come back !

    3
    « Hotel OK, situation awful »

    This Hotel was exactly what expected, yes the rooms were small and we hated the saloon bar doors to the bathroom, but it was adequate for our 2 night stay. The staff all spoke English and were extremely helpful. There was an empty fridge so you can keep food in there, you need too as a Continental breakfast is 11Euros each. There was coffee and tea and a kettle and a small TV with a couple of English Channels, but that's par for the course. Free Wifi in the room as well. The nearest supermarket is very good for croissants and pastries which we had with coffee for breakfast. Marseille is an industrial town and although the Hotel is situated near the Beautiful Cathedral and the Museum, there is not a lot else to do. The metro is less than 5 minutes walk and you can buy tickets in reception which is very useful as there is no ticket kiosk in the station. Do not expect to eat out in the evening as all the bars and restaurants close by about 7. We were lucky to find a bar that still had people talking at the bar and they prepared a burger and chips on our first night and Lasagne on our last night. Also forget about EU regulations here. The barman and clients were all smoking in the bar and there are no bins for dog poop, so watch your step. Would we go back. A sounding NO.

    2
    « Never Again!! »

    Bathroom and room too small, not equipped for 2 guests. If I had an extra towel (only one towel available) I would not have fallen (tooth ruined) . I intend to assess any responsibility of the structure. Ruined holiday. It saves only the courtesy and kindness of Mrs. Aurelia, whom I thank . Never again!!

    4
    « No frills city hotel »

    The location may be is not the best for tourists at the first moment, but I it`s very close to new MUCEM, and from there, just a stroll from the city centre alongside the port area. A little intimidating at night, but I feel secure, very close to the metro, just two stops from the train station and the centre ville. Shops and a huge commercial center nearby. And handy for the ferries, too ! My single room was tiny, with a roof window, but modern, very well laid and extremely clean. Excellent wifi and very good heating system. Helpful staff

  • 3
    « Passing Strangers »

    Good hotel for business people, very clean rooms and bathroom. We stayed for 5 nights in October but it doesn't cater for people who would like to come back from a day sightseeing and have a drink at the bar or a chat with fellow guests. Tea and coffee in the room is a nice touch . Room was small but functional. Receptionists were quite polite but not overly friendly or helpful.

    3
    « Tiny room; well located »

    Suited in an industrial zone, dark when walked back at night. It's modern and right next to MUCEM but other than that, I don't think the value is great for the breakfast is not provided , other hotels offer cheaper rooms and with breakfast, and the bed is really small, i only measure 171 cm. No parking place, only public parking is possible nearby.

    1
    « Awful hotel in a bad neighbourhood! »

    What an awful hotel, I don't know how Best Western put their name to this kind of poor quality. We had originally booked to stay 3 nights but left after one and paid for a room elsewhere even though we were not able to get a refund. The street that the hotel is on does not feel safe at night and is pretty grotty. The hotel did not have the air conditioning on despite having A/C advertised on the website, it got up to 28 degrees overnight even with the window open. The smell, noise and mosquitoes from the open window were a problem. The view from our room was absolutely disgusting, as shown in the photo. Would not recommend this hotel!

    4
    « Good hotel and good service »

    The staff was very friendly, they helped us a lot, they made a reservation to a restaurant for dinner, they explained how to get to the city centre. Also, the rooms were clean and everything was good. The view of the room was not spectacular (we saw roof tops full of garbage), but if you kept your eyes away, everything was good. We definitely recommend this hotel.

    4
    « Good hotel »

    Good hotel situated not far from the main port of marseille.. we stayed there for 4nights, The buffet breakfast menu its quiet good. The staff at the hotel were friendly and helpfull. The room itself was kept clean at all times and spacious. We had room service *dinner sent to our room* and well we cant complaint the food was lovely and beautifully presented.. Worth the prize range.

    5
    « Nice stay »

    Stayed 2 nights It's well located and close to the metro and transport but also 5 minutes from the Terrasses Du Port shopping Centre. Superior room was good with a huge bed and well decorated. Really friendly staff as well. Will return.

    3
    « OK Hotel near center »

    Room was nice, clean but a little small. Had all amenities and mini bar. Bathroom was a little small for us. Quite and AC works great! Parking is one block away, and kind of expensive. Let them know you are going to need one.

    4
    « Best value for money »

    I travel regularly to Marseilles for business and this is my second stay at this hotel due to Ibis hotel being sold out. However, I think I will do it again from now on. The rooms are very clean and spacious. The stuff are just amazing, we had to leave at 5:30 am to the airport and didn't have time for breakfasts, on the check out at the reception some fresh coffee with couples of pastries were waiting for us FREE of charge. The street of the hotel is the only downsize, but still the general location is just perfect 2 minutes walking from terrace du port or the tramway, and 15 min of a very nice walk to the old port.

    4
    « Close to the station and a good location to move around. »

    Stayed here for two nights as I moved around in Marseille. The hotel is less than 5 mins from the metro which can connect you to the main train station. The staff is friendly and nice. Close enough to walk everywhere.

 

Getting to the hotel ...

All directions
·From: Train station. Turn right onto Boulevard Voltaire and travel 146 meters, travel straight on Place des Marseillaises for 162 meters. Turn right on Boulevard Maurice Bourdet and travel 159 meters, turn left on Boulevard Charles Nedelec and travel 285 meters. At the roundabout Porte d'Aix, turn left on Place Jules Guesde and travel 214 meters, turn right on Boulevard des Dames and travel 784 meters. Turn left on Quai de la Joliette and travel 507 meters to the BEST WESTERN Hotel du Mucem. ·From: Airport. Turn right and travel 379 meters, turn right and travel 25 meters, turn right and travel 142 meters, at the roundabout, turn left and travel 115 meters. Turn right onto D20 and travel 2....

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