BEST WESTERN Hotel Marseille Bourse Vieux Port,  Marseille 

4.0/5  - based on 361 guest reviews.
16, Cours Belsunce, 13001, Marseille, France - See map
+33 04 91 19 04 85 +33 04 91 19 39 80

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Safe deposit box
    Safe deposit box
  • Free high speed internet connection
    Free high speed internet connection
TripAdvisor Traveler Rating
based on 363 traveler reviews
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Ideally located in the historic center of Marseille, between the Vieux Port, la Canebiere and the Saint-Charles station, the BEST WESTERN Hotel Marseille Bourse Vieux Port enjoys a privileged location in Marseille, in the heart of a pedestrian area. Within a very short distance from the hotel you will find shops, restaurants, museums, and the beach.

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Room 1

Guest reviews


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based on 363 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
83
Verygood
 
166
Medium
 
70
Poor
 
30
Horrible
 
14
Business Business 55
Couples Couples 160
Family Family 42
Friends getaway Friends getaway 57
Solo travel Solo travel 21
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Marseille Bourse Vieux Port,Marseille
  • 3
    « Standard best western but VERY NOISY »

    This hotel has all the standard best western amenities that you expect But there is a lot of noise from outside, which makes it hard to sleep at night It's located on a very busy and loud street with lots of traffic I was wearing earplugs and still found it hard to sleep with all the noise I wouldn't recommend it or come back here

    2
    « Not "Happy,,," received bug bites... »

    Moved on to this Hotel to be nearer the Port\\action. The staff were very good and so too the location. My room looked smaller than 15sq that I had booked. But, I was only there for a night. The problems emerged i the morning. Breakfast was "ok" with a good coffee machine, mobile charging unit. I was going to shave and turned the mirror over, to find out that it was broken. The Air Con stopped working. I informed the staff and they came straight away to fix. I saw flies in my room, but thought nothing of it. But, during the day I realized that I had been bitten by them a lot. It was rather painful for a good couple of days. They have a good storage for luggage.

    2
    « quarto com muito mau gosto »

    Rooms of poor decoration. Really poor. Small shower area; NOT CLEAN!. There were no shower towels. Breakfast poor and litle choice. Price to value is not good. nice location; Staff is kind. The common areas are too small.

    3
    « Average airport hotel »

    It's near the airport and can't walk to. We found the buzzer at the bus shelter and a driver came 10 minutes later to collect us. When I asked how could we go to the rail station nearby. The reception staff said we could take the hotel shuttle bus to airport then take airport shuttle bus to rail station. So we should leave one hour for the travel. Actually the rail station is only 5 minutes away. The driver however took us straight to rail station next morning. If we knew that's possible, we won't leave so early and ended up waiting 50 minutes at a quiet nobody platform. The room is clean

    3
    « Could be a great hotel »

    This hotel does not fully meet the Best Western standards. It totally lacks a normal covered drive-up entrance; the front door is just a small opening in an array of shops. Also, there are no refrigerators in the rooms. However, it is obvious that its owners have made a substantial investment in creating new facilities within an old building close to the Old Port. The bed was good, and the new wood floors are beneficial in a hot climate (much easier to keep clean than carpets). Our room on the back side of the hotel was amazingly quiet for such a busy location in a bustling city. We slept well, which is paramount in any hotel. The breakfast was good, but should have had more fresh fruit. The complimentary internet worked well. My main complaint is bad interior design. The tiny desk for my computer was directly under a head-banging shelf where the kettle for tea-making was located. The kettle could not be safely used there, and I had to place it beside the bed. Surely a competent designer could have found a better place for the kettle shelf. Also, the bedside tables are ridiculously tiny (and have only a single shelf, not like the advertising picture). On the plus side, the service was excellent, so I shall continue to be a loyal Best Western Rewards member.

    2
    « disappointing hotel »

    despite being close to the old port, the area of this hotel is dirty and feels very insecure. The main door of the hotel is so small, it took a while for us to find it! We arrived late afternoon and were given a room which was far from 3* standard: dark, curtain falling off the railings, dirty windows, not vacuumed, tv not working. When I complained, I was told nothing could be done until next day. The room given the next day felt much nicer, cleaner and brighter. Breakfast is basic, all self-service, coffee-machine was not working during our 3-night stay. I will not go back to Marseille. I would love to know how they were awarded 3*...

    4
    « Pleasant and practical hotel. »

    The hotel is well placed within walking distance of the old port. Staff are very helpful and pleasant. Breakfast is nicely presented with coffee and tea available and free when needed. Position close to shops and restaurants. We stayed here before and after taking a cruise with France Croisières visiting southern Italy and the Greek islands also Corsica, such a wonderful holiday.

    4
    « Good location »

    My daughter and I stayed here for 4 days and it was ideal for our needs. It's clean and the rooms are descent. All the staff were very friendly and helpful particularly Jean Claude who went out of his way to help us. It's located in the centre of town so everywhere is within walking distance. I'm disabled and use a walking aid but I found it very easy to get around. The hotel is surrounded by restaurants and it can be a bit noisy but it didn't bother us. You're spoilt for choice when it comes to choosing where to eat!

    2
    « Poor room standards »

    Stayed one night in a double room cleaning standards were poor. Bathroom dust vanity unit and hairs in the shower...... Floor not vacuumed bits all over and decoration old and tired. Poor bar area and breakfast was left out to long with much being refilled.

    4
    « Good value for money »

    It has a very (very) discreet entrance, near the port. The bedroom was small and good value for money, with a standing shower and some basic tea and coffee making facilities and safe. You can walk to Gallery La Fayette in 10 minutes and get some grub at the gourmet supermarket or you can walk to the restaurants along the pier. If I wanted to stay near the pier for a decent price, I'd probably stay here again. The only think I'd complain about is that the breakfast can be a little basic, but maybe thats just Europe? A few pastries, fruits muesli and yoghurt and thats it

  • 3
    « Crazy expensive parking fee »

    The hotel is OK, clean and quite. The location is close to the habour, but surrounded with many different kind of people. No hotel parking at all, but you need to park cross the street under the shopping mall with crazy expensive parking fee -- 30euro per day. With the hotel stamp, you can get 20% discount, but still 24euro for a night, even if you arrived in the evening and left in the morning. One more shortage is there is no refridge in the room, even the temperature is so high.

    3
    « A bargain for it's location. »

    Good hotel if you are travelling on a budget. Small, no-frills, and inexpensive. Good value for it's proximity to the train station and to the port (which is where you want to be when in Marseille). Clean rooms and helpful staff, and very nice breakfast area.

    4
    « AMAZING service! »

    For several reasons, I ended up being in 3 rooms during my trip. The front desk was always very understanding and accommodating. I must take the opportunity to thank Emily, who was absolutely amazing. If I ever return to Marseille, I would stay here solely based off my good experiences with her. She was so helpful and never made me feel like a burden. The hotel was very clean and I enjoyed my time.

    3
    « On its way to become a star »

    The hotel is conveniently located, albeit in a "borderline" neighborhood. It is being renovated, and a few things are not quite up to speed, such as the television - not working on the last 24 hours, or the floor, unfinished (you practically walk on gravel). However, the staff does its best to make up for it, and is very helpful, professional and understanding. I will come back to this hotel once it is ready to receive guests properly

    4
    « Large Rooms »

    Good hotel.Large rooms and clean.Not too exciting breakfast.Good location in city center.Its not a pritty view from your window. But for a short break the hotel is more than good.I can recomend this hotel if you are in marseille

    2
    « Would not recommend »

    You wouldn't even know it's a hotel if you walked past. Hole in the wall entrance. Breakfast is lacking. Rooms are small for the price! Soaps are undesirable in the bathroom. Great city location but staff were lacking in the English department. Clean but would not go back.

    4
    « Normal hotel , super great location »

    The hotel is located near the port . It's clean hotel. You can access to the hotel by walking from the train station. The staff is friendly . The only downside it's that the area around the hotel it's dirty. But, I will definitely stay again there.

    3
    « Basic, clean and functional »

    To walk....5 mins to harbour, bars and restaurants, 10 mins from main train station, 3 to metro, 15 seconds from tram stop...yes, tramline on the doorstep...literally! Car parking in the shopping centre over the road (tramline) about €20 per day. Hotel itself is fine, helpful 24 hour reception staff, continental breakfast, my room was clean and bed very comfortable. A tip...street cleaning starts at about 5:30 trams shortly afterwards... .... good, foam morphic ear plugs recommended.

    4
    « Good location and did the job nicely »

    We stayed here in September 2015 for four nights. The hotel is located about 15 minutes walk away from Marseille's main train station and is just a stone's throw from the old harbour. Shops, restaurants and the trams are all outside the main entrance although the majority of eating places by the hotel were kebab houses with most restaurants located on the waterfront. The main entrance to the hotel and reception is very small and a little off putting and the room was a little bit on the small side as well . However it was clean and modern looking and we had a nice bathroom as well. We did not have breakfast here but the breakfast room looked very nice and inviting. For the money we paid for our stay we thought it was good value.

    3
    « Excellent location »

    The hotel is located in an interesting area ( certainly not thretening as has been suggested). Very convenient for the station, the Old Port, museums, a local market and plenty of shops. It was also a good price, although breakfast was not included and at 24 euros for two per day would have made it much less competitive if taken. The reception staff were all very nice and helpful. The room was small and unfortunately we were at the side so the 'view' was of the building 2 yards across an alley. It was clean and the beds were comfortable and the kettle was a big plus, although the tea and coffee supplies were of the minimum and not replenished. The only 'table' was a small triangle attached to the wardrobe, which was taken up by the kettle so there was nowhere to put anything, Nice bathroom with an excellent large headed shower and plenty of hot water. Very good wifi. All in all the hotel was good for the price. Very similar to an English budget chain and really should have a similar 2 star rating.

  • 1
    « Not recommended! »

    Location is on a busy tramway, the reception area has limited space, the room (facing the street with the tramway) is incredibly small (even for European standards), the "desk" is barely large enough for an iPad, the breakfast is minimal (again even for European standards), and to top it all off, there was no hot water for our shower. We checked out after one night and luckily found a much better hotel (at basically the same price). The only positive here was the desk clerk when we checked out: he understood our dissatisfaction and made our departure easier than it may have been.

    3
    « Good location, nice personnel, everything else is bad »

    Positive : - Great location for the price - Nice personnel who tries to help Negative : - Sound of the tram from the window - Sound of a cleaning truck at 5h30AM everyday - Breakfast too expensive for the quality - Very small lounge - Tables in the room are too small, cant work appropriate

    3
    « Not bad for the money »

    Anything that calls itself "Quality" usually isn't. No change here. Stayed on business and thankfully the things that I wanted (a bed and and a decent shower) it had. The room was (honestly) about 25% bigger than the bed (door brilliantly positioned so that you just manage to miss the bed when you open the door) and if you were here for a week and had 2 adult suitcases I would be intrigued to know what you do with your cases. I probably spent all of 1 hour awake in the room (slept well though) and that probably was enough. No UK TV (my French is not bad - but my wife would have struggled for a bit of past-time in the room.... Total cost €99.00 including breakfast so if you're on a budget / young / don't expect much from your hotel - book early. Don't expect 4* and the area is quite run down I thought. Sorry can't say a massive amount positively about Marseille and believe me I LOVE France - but I won't be hurrying back....

    3
    « CENTRAL HOTEL »

    This hotel is quite new but lacks most things a hotel needs, no vending machine is just one of the most needed as there are no fridges in the rooms and the maid service was very poor, one day you would get the coffee making items replaced the next day nothing, no loo paper another day and the floor left dirty on another, very few of the listed tv channels were working, would not stay here again.

    4
    « Good for money »

    Near their harbour. Clean. Very reasonable for the price. Address did not show on my Garmin gps. Advisable to get to know Mrseille. The nearby public park is expensive even with the hotel discount. Not advisable to leave car on the street.

    3
    « Good loctaion, very noisy »

    Staff is very friendly and helpful. The hotel has indeed a very good location as the heart of touristic attractions of Marseille, the old harbor, is within 10 minutes' walk. The train station can also be reached with a 15 minutes' walk. However, the hotel is located on a main street that is very noisy during the day, and also partially in the night depending on night life on the street. A new tram line is passing in the street causing additional noise. I had a room facing the front street as the employees of the hotel told me that the backstreet side is also very noisy in the early morning due to street cleaning vehicles. Sleeping with an open window is not an option, even not with ear plugs. With closed windows ear plugs might be effective enough. Fortunately, the hotel has an air conditioning system that can be used in cooling the room while keeping the window closed. The rooms are also pretty narrow, what is common in France. The whole hotel is narrow as it is a refurbished old building, with the reception desk being only a desk at the entrance of the building. One can get a simple breakfast (croissant + coffee + sometimes an orange juice) for around 5? in the nearby cafés and bakeries if one does not want t pay the price of the breakfast at the hotel.

    4
    « Would stay again. »

    Helpful and friendly reception staff, speak decent English. Room was small but nice, clean and tidy, and apparently her indoors tells me to write, for the ladies, powerful hairdryer. Breakfast was continental buffet, with all the usual suspects. The location was excellent, station about 10 mins, major bus-stop many different routes @ 50 yds away. Galery Lafayette and shopping centre opposite hotel. The walk to the Vieux Port only 5 mins, where there are copious restaurants and bars, for the location you pay a premium. We took the road train to La Belle Mère at the top of the hill. Also we took a trip on the ferry/tour boat to see the Chateau D'If, from the novel, The Count of Monte Cristo, both enjoyable ways to spend some time,

 

Getting to the hotel ...

All directions
·From: Marseille airport From A7 exit Marseille Center. Then place Jules Guesde/Port D'Aix on the right, Boulevard Charles Nedellec then Boulevard Maurice Bourdet, place des Marseillaises on the right. Boulevard D'Athenes, Boulevard Dugommier on the right side, La Cannebiere and on the right Cours Belsunce. Only 1km from the highway exit Porte D'Aix. ·From: Aix en Provence From Aix en Provence take A51 to Marseille. Continue on your right on D4c. Continue on A55, then Take on your right Quai du Lazaret. Go straight in Quai de la Joliette. Take on your left Boulevard des Dames. Continue straight away to Rue Sainte-Barbe, Place de l'Hôtel des Postes, and Rue de Bir Hakeim. T finish turn on you...

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