BEST WESTERN Hotel Stella D'Italia,  Marsala

4.5/5  - based on 302 guest reviews.
Via Mario Rapisardi, 7, 91025, Marsala, Italy - See map
+39 0923 761889 +39 0923 718157

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
TripAdvisor Traveler Rating
based on 302 traveler reviews
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The BEST WESTERN Hotel Stella D'Italia is situated in an excellent location, surrounded by ancient buildings, on a quiet street right in the historic center of Marsala, only a few meters from the main square of the town, Loggia. Housed in a prestigious and completely restored 19th century building with four floors, facing the splendid Chiesa Madre Church and the Palazzo VII Aprile Palace, offers guests a combination of style and elegance and the highest standards of hospitality. The structure provides all modern-day comforts and features a bar, a lounge area, a private parking area and a meeting room. 10% national V. A. T. included. Local city fee of 2 EUR per night, per adult over 14 years old. The additional fee is not included in the reservation amount and it will be paid directly at the hotel.

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Room 1

Guest reviews


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based on 302 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
128
Verygood
 
141
Medium
 
27
Poor
 
4
Horrible
 
2
Business Business 44
Couples Couples 133
Family Family 54
Friends getaway Friends getaway 31
Solo travel Solo travel 10
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Hotel Stella D'Italia,Marsala
  • 5
    « Classic and comfortable hotel, great location and service »

    Although part of a large network, this is a classic and comfortable hotel. The location in a small alley near the central square is ideal. Access by car is complicated because of the location in a pedestrian area, but there are plenty os signs directing to the hotel, where the valet parking is free. The rooms are very large by european standard and are exquisitely appointed with beautiful florentine red marble everywhere. Some of the room have a great view of the main church, Porta Garibaldi and the sea. The building is old, with thick walls and the rooms are quiet. Everything was in perfect working order and the air conditioning quiet and efficient. The staff was uniformly professional, pleasant and informed.

    5
    « Lovely hotel, perfect location. »

    Second visit to this fabulous hotel. We had a huge room with a separate dressing area, fridge, big bathroom with a great shower! The beds are comfortable and the breakfast is varied and good. The location is perfect and right on the corner of the main square. Close to all the bars, shops and restaurants. Jessica on the front desk is really helpful! Short taxi journey from Trapani airport, which the hotel will order for you in advance. This costs around 25 euros.

    5
    « Follow signs for best results »

    This hotel was recommended, and I was unsure about staying, but we are glad we did. Close to everything and very comfortable inside. Beds were great, quite and roomy. Breakfast was also extremely nice and had lots of fresh fruit to choose from. Staff was friendly and all spoke English.

    4
    « Fantastic staff and great location. »

    The hotel was beautiful and in a really central location. The staff were really helpful with everything from check out, to planning my days out and even advice on where to eat - really nice atmosphere as soon as you walk in. The room was lovely and the bed very comfy. The drains in the bathroom didn't smell great after a shower and the music from the square at night is a bit annoying - however not the hotels fault. The breakfast I found was a nice selection of everything you could want and in a nice room. Would highly recommend this hotel.

    4
    « Peace and quiet »

    Stayed in Marsala for 2 nights at the best western Stella d'italia I had read some other reviews and was a little worried, but to our surprise the staff were very friendly and helpful especially Ilenia on front desk. The hotel is in need of some TLC but our room was comfortable,clean ,the air con worked as did the TV and free WiFi. Situated right in the centre of town all restaurant recommendations were excellent and the wine tour of Donnafrugata was also an excellent recommendation. Once again Best Western comes through! Try for a room on the 4th floor 403/404 for views of the cathedral.

    3
    « Good place in the center. »

    The location is good right in the center of Marsala. The service was okay, nothing to write home about though. The free Wi-Fi did not work at any point. The room was not cleaned properly. There was a band-aid stuck on the wall of the bathroom and there were spots on the floor. The carpet was very, very dirty. The room had an unpleasant dirty smell which made me want to spend as little time as possible in the room. There was no minibar, or even a pen to write with. The bathroom was an odd dungeon, a bit of a scary place. Reminded me of something in Game of Thrones.There was no light above the toilets.

    4
    « Right on the Edge of Historical District »

    We stayed here one night and was satisfied with the room. Bed comfortable, balcony, air conditioning, and staff ok. We drove and they parked the car in their garage. The bathroom was spacious and shower had rain head, but, the drainage was inadequate so after 2 minutes in the shower the drain backed up and only drained after the water was turned off and this was on the 4th floor. Breakfast was just OK. The server never came by and asked if we wanted coffee, I would understand if it was crowded but there were only about 8 people in the room eating, service not very good in that respect. Overall an OK experience. Don't know if I'd stay there again if I am in the area.

    3
    « Not a great experience...... »

    From the positive TA reviews we were looking forward to our stay however our experiences didn't meet our expectations. Arrived by car on a Sunday in the early afternoon ? very little traffic as a consequence ? found parking place close to hotel ? set off to reception ? and from there the negative experiences began ? found the receptionist unhelpful who provided very little information on check-in ? and never got much better?.. We stayed for one night - in room 401 - room with terrace ? the pictures suggest these rooms overlook the square and the church ? only 403 actually has this view and was not available during our stay ? our terrace had an urban view and was predominantly in deep shade from early afternoon ?. The room itself was of a decent size with a firm but comfortable double with a couple of pillows each ? small flat screen TV (Italian channels) ? effective minibar/fridge ? very small safe which could not accommodate a full sized iPad ? tea and coffee ? enough for one cup each ? asked for more coffee and were given 3 sachets ? same lady as above ? Wi-Fi only worked initially on one out of our 4 devices ? no solution provided by same lady as above ? however a signal suddenly appeared unannounced after 4 hours - and we had to ring for Wi-Fi code ? ac was effective ? but there were no drinking glasses in the room Bathroom decent size but poorly lit especially the shower which had no lighting at all ? and was like showering in a cave ? the rainforest head provided a decent flow and was well controlled ? shampoo only provided toiletry Breakfast not great ? coffee stewed ? pastries and bread stale ? watery juice ??. In terms of parking ? once we had checked in our car was taken to another place to be parked for 3 euros a night One thing we noticed was a lack of staff ? it appeared the hotel was being run by only 2 people ? the receptionist and a guy who brought our car back after serving in the breakfast room ?.. One crumb of consolation ? hotel recommended SLO ? amongst others ? we ate there and it was very good ? we booked and it did get busy The hotel is very well located in the centre of the old town and is surrounded by sights/sites, bars, restaurants and shops ? but after staying in family run establishments elsewhere on the island the corporate customer care shown by this hotel was an unwelcome contrast ? others may have a better experience and I wish them well - Thank you

    5
    « Great location and comfortable room »

    Staff are very helpful. Ideal for the old city very close to the cathedral and shops. Good breakfast. My room on the 4th floor had a superb terrace with table to admire a rooftop view of the city. The sea is within a short walking distance. Altogether a very pleasant stay.

    5
    « Excellent hotel »

    Excellent hotel in the old city. The room was of a good size, well furnished, with good bedding and a spotless bathroom. Fine Wi-Fi signal. Grand lobby and reading lounge gallery. Excellent breakfast with great selection at a nice restaurant facility. If you drive there finding it is a bit tricky as the GPS doesn't take into account the intricacies of driving in old Sicilian towns with ZTLs. It tries to take you straight to the hotel from Lungomare by way od Via Giuseppe Garraffa/Abele Damiani to Via Garibaldi but there's a ZTL sign right on the corner of Damiani and Garibaldi. Even if you ignore it, which is often acceptable in Italy, Via Garibaldi is a pedestrian street peppered with restaurants putting their tables on the sidewalk. So turning onto it without risking to ride over someone's dinner is problematic. There are signs to the hotel starting at Lungomare but we lost track of them in the darkness of night. Finally, leaving the car and walking to the hotel, acting on suggestions of a hotel employee, we drove to Piazza Castello and from there by way of Via Pinica/Tomasso Pipitone/Mario Rapisardi to the hotel. The hotel provides free parking. When we came there the parking was full even though I had written them to reserve a spot. Due to the preceding driving around I lost my temper and raised my voice at the nice young lady at the front desk (for which I apologized later and would like to do it here in writing if she ever reads it). She, in turn, behaved absolutely professionally, calmly offering to take care of my care and explaining how to drive there from Piazza Castello (see the above). The rest of the staff we had to interact with in the morning were excellent too. Overall a 5-star hotel.

  • 4
    « Comfortable and adequate »

    The hotel is not luxurious but comfortable and adequate. It is located close to the main historic sites of Marsala. Our tour booked the hotel for our group. Our room was comfortable, clean, quiet and moderately-sized. Service was good, and we enjoyed the evening meal and dinner in the hotel's restaurant.

    4
    « Great Hotel, great place »

    Lovely room, fantastic location, great night's sleep. Unfortunately we were on a tour and dinner was included at the hotel. Sicilians do not get people who are allergic to fish, can't eat wheat and don't like puds. They did try. The people were lovely

    4
    « Great location but your experience will be very dependent on your room »

    You can't beat the location; everyone agrees about that. However, the internet is dismal, the service was appallingly bad (we were given wrong directions, and no help with the guest computer in the lobby that refused to print our much-needed boarding passes), and we had a room that was outfitted for handicapped visitors, which meant the bathroom was somewhat awkwardly laid out (Room 305 if you need a handicapped equipment room)--see picture. Our view was also onto a back alley while our friend's was magnificent--overlooking the cathedral in the town central square. So be very specific when reserving and stipulate 'a room with a view onto the front'. That said, on the plus size, the hotel has handicap facilities, the room was large, there were sufficient electrical outlets by the bed (rare, very rare in Italy--how do tourists charge their phones and cameras??!), a coffee maker is available free of charge in your room on request, and breakfast was very good (and the cappuccino excellent).

    5
    « Great location for a wonderful bad »

    Stayed for one night in the city center and this was the best place to spend the night. Comfortable, spacious, modern and super located. After a discovery taste of Marsala Buffa ... A short hump into the hay.... Breakfast was fine even uf the room is a bit too impersonal

    4
    « Fabulous location and very comfortable with great services »

    Absolutely no complaints about this place! Marsala's old city is beautiful but small, and this hotel is smack bang in the middle, incredible location! Big room, comfy bed, quiet, all the amenities you would expect, located in an older but refurbished building. Big breakfast selection. Parking in hotel slots at the end of the street, which they verify for you, then move your car to their car park. When you leave, they bring the car back for you. Very easy. Helpful and professional staff. Would definitely stay here again.

    5
    « Great hotel and location. »

    Located off the main square near the cathedral. Excellent staff. Ilenia and Pablo were the two front desk staff and they were excellent. Always friendly and helpful. Breakfast was included and was very good with lots of selection.The room and bathroom were very large and we'll appointed. No coffee pot but did have a safe, refrigerator and hair dryer. The whole place was neat and clean. A real excellent hotel with a great location. We would certainly stay here again.

    5
    « Pleasure »

    I was very pleased with this hotel and would stay there again. The staff were friendly and very accommodating. The hotel was very clean. It is in the center of the pedestrian shopping district so is easy to get to everything. It is difficult to get a car to it, but we used taxis and they had no trouble.

    3
    « Central location »

    We stayed for two nights at this hotel. The staff were very friendly, welcoming and knowledgeable about the local area. The room was adequate, but the balcony was very small. There was an unpleasant smell in the bathroom. Breakfast was rather bland, in an unwelcoming, dark restaurant. Unfortunately whilst we were there we had a couple of power cuts, which affected the air con! The best thing about this hotel was its central location and the staff.

    4
    « Almost perfect »

    We arrived by bus from Trapani airport before the advertised check-in time, but we were smoothly checked-in and able to go straight to our room. The room overlooked the street, but even so we were amazed how quiet it was for a city-centre location. The room was generally very good, although a large ink-stain on the carpet gave the perception that cleanliness was not quite up to scratch. We were provided with a kettle and tea/coffee ingredients. It was a pity the only accessible plugs were on the bedside tables. The breakfast was generally very good, but the layout of the buffet could be improved: for example the bread was in one place, and the butter on the opposite side of the room.

 

Getting to the hotel ...

All directions
·From: Highway A29. Palermo-Mazara del Vallo, follow direction to Trapani, then Marsala-Birgi. At the end of the highway take S. V. Marsala to Marsala. Follow directions to center and the signs to the BEST WESTERN Hotel Stella D'Italia. ·From: S. S. 189. Agrigento-Trapani to Marsala. Follow directions to center and the signs to the BEST WESTERN Hotel Stella D'Italia.