BEST WESTERN Royal Plaza Hotel & Trade Center,  Marlborough

3.5/5  - based on 642 guest reviews.
181 Boston Post Road W, 01752-1840, Marlborough, United States - See map
+1 508 460 0700 +1 508 480 8218

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Game room
    Game room
  • Heated pool
    Heated pool
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
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TripAdvisor Traveler Rating
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Guests in town to attend a meeting or event can find everything they need at this Boston Marlborough hotel, which specializes in group accommodations and offers stunning event space. Located in central Massachusetts just west of Boston, the BEST WESTERN Royal Hotel & Trade Center in Boston Marlboro is the perfect choice. Groups such as sports teams and tours stay with us for our blocked room, group rates and prime location. Whether you're here to attend a sporting event, professional or amateur, or are here for an epic trade show, you'll enjoy our close proximity to Boston. Centrally located at the crossroads of central Massachusetts near the New England Sports Center, New England Ruffnecks Baseball and Citizen Bank Fields, our Boston Marlboro hotel is known for sports events and meeting space. Were a favorite venue for weddings, business gatherings and seminars with over 20,000 square feet of meeting space available to host your next affair. This Boston Marlborough hotel is situated near the Tower Hill Botanic Garden which is the perfect place for a ceremony. Whether guests need quick access to Hanover Theater or are taking care of business at the DCU Center, where you stay makes all the difference. As ambassadors for the region, our top priority is to ensure your trip is the best it can be. Therefore, if you need to be near the Wayside Inn, Royal Plaza Trade Center, or Fenway Park our Boston Marlborough hotel is close to it all. Don't forget the Boston Red Sox at Gillette Stadium or the New England Revolution TD Garden. Take in a New England Patriots or Boston Celtics game while you're here. Travelers from around the world looking for Boston Marlborough hotels or hotels in Boston Marlborough make time to visit the Historical Lexington & Concord regions. Genuine hospitality, luxurious bedding and spacious accommodations are guaranteed for all guests. Simply ask, how we can make your stay better and we'll go that extra mile.

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Room 1

Guest reviews


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based on 650 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
211
Verygood
 
163
Medium
 
140
Poor
 
81
Horrible
 
55
Business Business 324
Couples Couples 51
Family Family 151
Friends getaway Friends getaway 64
Solo travel Solo travel 24
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Royal Plaza Hotel & Trade Center,Marlborough
  • 1
    « Dirty sheets eww, rude staff AND you get STOLEN from. Worst. Hotel. Ever. »

    Disgusting. Low class. Rude staff. Dirty sheets. Rampant theft, can I say more? Avoid. Run for the hills, sleep in your car, do anything but for the love of GOD, don't pay MONEY to stay here. I have been all over the world, if I wanted to stay at a hotel in a third world country I would have gone there.

    5
    « My Stay »

    Great hotel and rates... Staff was very polite and helpful. I got in and was asked if I was a member of AAA, however I received that rate. I got in at about 9 pm. From a very long day traveling. Bed was really nice, and slept well. Breakfast was amazing!

    5
    « Great value and friendly staff »

    We were here with our family while the husband had to work. The staff kindly accommodated our need for flexible check-in and check-out. The breakfast was amazing with both hit and cold options every day and a great variety to choose from. The price of the hotel alone was better than any other in the area and included a pool and the wonderful breakfast! We keep coming here for our business trips.

    2
    « Spending hard earned money gone a miss »

    From beginning to end one incident after another made my 3 night stay sad. I work hard for my money and use this business trip as also a treat staying in a nice hotel. But the issues that arose and the lackadaisical ness with which the staff met my concerns turned the little get away into a I just want to leave feeling.

    3
    « Clean, but disappointed in amenities/services »

    Overall the stay was enjoyable. I was miffed when one of the desk clerks mentioned we didn't get the $1.99 breakfast pkg added to our room b/c we were there for the expo. I was highly disappointed in the price of the breakfast and dinner buffets. Too expensive for the quality and options offered. House keeping came by to empty the trash ONLY (it didn't have that much in it). The bed wasn't made... found that interesting. We put the card on the bed so they wouldn't strip it, but we expected it to be made. ABOUT THE CARD. It seems to make most sense to have placing the card on the bed as the exception, not the rule for keeping the sheets on the bed. Makes me wonder how many people remember to put it on the bed to keep the sheets on them. The lamp beside the bed was shorting out, didn't work more than 3 minutes and then didn't work at all. The coffee pot in the bathroom was a joke. You pour the water in per directions and it came straight out (couldn't even get the cup in place fast enough, much less have it hot)... frustrating. I reported the issues on check out as we stayed only 2 nights. There was a smoke alarm placed right above the head of the bed. It had a green light that made an eerie glow over the bed. My husband had to cover his eyes to sleep as he is sensitive to light in the immediate area. It was reminiscent of alien abductions or something LOL The waitress and mgr of the restaurant (dinner Fri night) were up-tight, there was an underlying static, weird energy from both of them. They made us (there were 4 of us, guests of the hotel) feel like they needed the table when they came over multiple times. We asked them if they needed the table, but they insisted they did not. The waitress seemed un-nerved, like something had happened and she was anxious. An al la carte breakfast option would be nice. Having to pay $10 for a bowl of oatmeal and a cup of coffee is ridiculous. Offering free coffee to guests would be nice as well. There are hotels that are much less expensive that offer that option to their guest. The hotel was aesthetically pleasing, the room was clean, the staff was friendly. We will most likely stay at another hotel for next year's expo because of the cost and the food options are not worth staying at the hotel to eat. We found other hotels that are less expensive and food options that are the same or better quality for less money.

    5
    « Great service »

    Great service, excellent value. Deluxe hot breakfast buffet, great selection! Restaurant staff very helpful and courteous. I stay here every year for the natural living Expo and I love it! Plenty of parking also.

    5
    « Awesome! »

    Every November, I attend the Natural Living Expo and stay at this hotel. I have never been disappointed and I look forward to coming back here, year after year! The staff are wonderful and my stay is always enjoyable. I'll be back in 2018!

    5
    « Natural Living Expo »

    This facility does a great job in accommodating hundreds, maybe thousands of attendees at this event. The staff is very courteous, and I don't know how they manage to feed all the attendees who eat in their restaurant. Ayaan, the hostess, was particularly helpful when I was there, and she and the wait staff were very attentive to my needs. I would recommend this Best Western to anyone who is looking for a venue for an event, or to anyone who simply wants to spend the night.

    4
    « Great breakfast! »

    Clean room, very friendly front desk. I was especially pleased with breakfast - terrific buffet spread with all the breakfast staples. I arrived very early, and the staff, Leidy, Jeff and Ayaan, treated me like family.

    2
    « Not Pleased in Marlboro Mass »

    Food in the restaurant was of poor quality. Smelled smoke in our room and reported it to front desk was told they would be right up to investigate nobody ever came up. Small lightning / rain storm and the hotel lost power for approximately 15 seconds with my son and his friends being trapped in the dark in a stuck elevator 15 seconds is an eternity.

  • 5
    « A nice place »

    Rooms were clean and staff was friendly. Had all the amenities we needed. A nice place for families. They also did a fantastic job running the automotive conference I was there to attend. Pool was well maintained.

    4
    « Great place for a meeting »

    Surprisingly good WiFi - FREE! Great bar and breakfast facilities! Comfortable well priced rooms. Breakfast was freshly made and a good variety of items. Did I say good WiFi - FREE! good WiFi - FREE! Did I say good WiFi - FREE?? good WiFi - FREE!

    1
    « Avoid this Hotel at all costs »

    I had a person unlock my door with their key and walk right into my room while I was in bed at 10:00pm then was called down to the front desk a half an hour later to get it cleared up, I was so wound up after that I couldn't fall asleep until the wee hours of the nigh, making my long drive home very difficult. If I didn't have to stay here for business I wouldn't, and I'm going to do everything in my power not to stay at this best Western again.

    3
    « Diamond = No free breakfast »

    This hotel is a lot of fun as the event I attend here. They are very nice and very relaxed during this convention and it is appreciated. However they said that I could not have a free breakfast due to my rate which was over $100 a night and I have like the second highest ranking for Best Western. I was sorely dissapointed that I spend so many nights with Best Western every year and then cannot even get a free breakfast regardless of my group rate I am loyal to best western nationwide and that was not taken into account. It may seem like a small thing but how much would it have hurt to give a diamond level member a free breakfast

    2
    « Dissatisfied »

    Not the quality I was expecting. Room was not very clean, nor was the heating/cooling working and outlets in bathroom, no refrigerator that was requested for medication. Elevators were not working and other conventions were going on, no access to stairwell at certain times of the day

    3
    « Good but crowded ad understaffed »

    Friendly staff that is often pushed to their limits by understaffing at hotel during peak time. Nice and comfortable lots of amenities but often too crowded to take advantage of them. Food is good but pricy, hotel is noisy and often very busy. Good location, and overall a great place but always problems with elevator, check in drop off and parking.

    4
    « NEAC event »

    Enjoyed a very nice event at the Best Western in Marlboro while at the NEAC trade show. The vendor and buyer dinner was so nice. The staff was friendly and accommodating. The food was good and hot. They had a great band for the event. If you host an event there, ask for them. Easy to get to and a good place for a meeting.

    5
    « Almost perfect! »

    My first stay at a best Western in quite a number of years. Was visiting for a convention on site. Very clean hotel and great service from staff. Room was pretty standard but very clean. Two items worth noting: The Wi-Fi was fantastic leading to very good Internet service. It was nice also for once to be in a room with a sufficiently large TV. The towels were soft too. I don't see that very often. Only two minor concerns: The beds were full size rather than queen and as I see in almost every hotel, very low grade toilet paper. If a chain would attend to that, it would really give them an advantage even though it may seem like a small thing.

    5
    « Wonderful Staff »

    I stay at this hotel several times a year for work, and the staff is always incredible - Specifically Ayaan and Jeff at breakfast, Sean at the bar, Cameron at the front desk, and Debi. They often have a full hotel when I'm there, and no matter what the circumstances their staff always goes above and beyond to make your stay go as smoothly and as comfortable as possible.

    5
    « Good experience »

    Always have a good stay. Comfortable room, great staff. I can recommend this hotel. Always stay here when when I come to Marlboro. I come here 4 times a year and it is always good. The points are also an asset.

  • 5
    « BEST TIME EVER »

    DEB WEB and her staff have all your needs covered...great bar/lounge & with a free breakfast who could ask for more!!!! Rooms are renovated, clean & beds are comfortable. Great price/value relationship!

    3
    « My Thoughts »

    The Best Western Royal Plaza Hotel and Trade Center is a very well managed property. The property offers a great amount of space to conduct a meeting or conference of a large magnitude. The staff was extremely helpful and attentive. The overall appearance is out dated but cleanly at the same time.

    5
    « Great stay for busiiness »

    I have stayed at the Royal Plaza Hotel for trade shows and it has always been a very pleasant stay. The hotel is nice and clean. Staff is very friendly and helpful. Rates are very favorable and it includes a buffed breakfast that is both healthy and keeps you full for the rest of the day.

    5
    « Above and beyond »

    I always stay here for a trade show down the street, and its always a pleasure. The staff is what makes this place, they always recognize a familiar face. Deb Web, Sandra, and Anaan (sp?) are always making my stay better. Breakfast is a huge plus here, the hostess and waitress make it a very pleasant experience.

    5
    « Long stay, that felt like a home stay »

    I stayed there for 20days, the check in staff, restaurants, bar, room service, I would love to thank everyone for their support and home welcoming to my family. Wish everyone the best of Luck and Hana misses you ALLL

    3
    « Don't expect a good night's sleep »

    A musty room odor and loud cycling of a/c unit blower made sleeping difficult in this somewhat dated hotel. Staff was very courteous and rooms seemed clean. Small microwave and mini fridge were available but closet storage was limited. Conference price was reasonable and the hotel is spacious with the trade center off site, which allows for a brisk walk or drive unless it's raining.

    5
    « Good wedding experience »

    The staff were all helpful. The breakfasts offered many choices and were delicious.The water quality was great, and often there is a smell of mold in hotel water. We had several rooms for our family wedding and everyone had a good experience. We would stay here again if we traveled to Boston.

    4
    « Great Hotel, Nice Breakfast, But Unresponsive Check In Staff »

    The hotel is well located in the surburbs of Boston so is great for someone who wishes to avoid the bustle of the city while on business but wishes to have a quiet related atmosphere to resort to each day. Great value, nice amenities such as the exercise room and the heated indoor swimming pool makes this a good location almost any season. The best part of this hotel is their quality free breakfast, and the very courteous staff that run it, from the head, I believe her name was Ayaan to every staff working there. Unfortunately, the same could not be said of everyone at the front desk. We had a defective coffee maker and my wife always needed that in the morning and at day's end. Needless to say of reporting this to the front desk the attitude of the staff there was quite dismissive, and then he promised to send someone to change it and just never did. Besides that small issue this is a great hotel that we will recommend readily.

    5
    « Great Stay »

    Hotel had a lot to offer plus close to other places to eat and shop. Staff was well informed and helpful. Had information on local churches and shopping centers plus went the extra time to print information. All in all pleasant stay.

    5
    « Great Stay »

    I have stayed at this hotel and worked with the staff in planning an art conference for several years. A great group of people to work with. Rooms are always clean and comfortable. They have gone out of their way to accommodate the unique needs of our organization.

  • 2
    « MEH »

    This hotel was mediocre at best. I was traveling for a convention, and just booked this hotel because it was part of the convention. I would definitely stay off site and drive over next time. It is pretty old and out dated, and not especially well cared for. The elevator inspections were expired. The only good thing about the free breakfast was that it was free, and I got what I paid for. lol

    4
    « Good, not great »

    My wife and I booked a room at this motel through Trip Advisor. The reservation was honored by the motel as reserved - no problems. Everything about the room was fine except the temperature. The air conditioner seemed to be disabled and nothing we tried could get it to function. The staff was very friendly. The breakfast was great. No hot tub in the pool area.

    3
    « Great place for convention and classes, complementary breakfast, good value and service. »

    We come every year in October for a painting convention and love having everything in one place! Wayland room needs to have their ceiling lights checked, some did not light and looked black. When we opened the sofa bed the sheets were wrinkled and had crumbs on them. We called housekeeping and asked for clean bedding and vacum cleaner... they came within 10 minutes and took care of it. The hotel is getting older and could use some sprucing up in the rooms that we were in. The employees are courteous and willing to help anytime. Nice breakfast, good number of elevators, convenient to shopping center.

    4
    « Great hotel and convention center »

    Spent 3 nights there in October, 2016, attending a trade-show/expo and training event and came out very satisfied. First I was surprised by the size of the place. It can accommodate large events and have plenty of rooms to house the guests. Check-in and check-out was very smooth. Change of my departure date went smoothly and staff were helpful. My gratitude to John who provided me rides with hotel's shuttle to and from downtown Marlborough for attending annual Heritage Festival that was going on that weekend and was great. The rooms are clean and specious. They may have micro-wave and refrigerator (mine had) and the in-room coffee was good, actually very good. There is a good-sized indoor swimming pool, and the exercise room has plenty of machines and good selection of weights. In-room free wifi worked well, with minor occasional drop-offs. The restaurant and the bar were also tried and food was good.This may not be a 5-star luxury hotel but is very comfortable. I am very satisfied with my stay.

    5
    « Amazing »

    This hotel is amazing... free breakfast every morning with lots of different varieties.. but to top it all off our hostess was Ayanna she was very polite and good at her job. Such a friendly Lady and very helpful. Our experience here was excellent!

    5
    « Excellent overall, but the pool was too cold to swim ! »

    I searched a long time to find a cat-friendly hotel to stay at for my father's funeral services. Every other hotel I checked had more bad ratings than good ones. Best Western was the only one under $200 with 99% good ratings. Everything was so good: the room; the staff; the price; the quetnessof the room. The breakfast was so good with a very large number of hot and cold items that change daily and the staff was very frendly and attentive to make sure we had everything we needed.I can't say enough good things about this place. The pool was too cold to swim in but that wasn't very important as we weren't there for that anyway. Don't search any further for a hotel in this area. This is the one !

    2
    « Short Sheeted »

    The sheets did not fit the bed at this hotel. We had to remake the bed each night. When we reported it to management, they half-heartedly apologized and said that the hotel was very busy that weekend. No compensation was offered to me, yet it was to other guests.

    5
    « Nice Stay »

    People at front desk upon arrival are very helpful and friendly. The rooms ar spacious and comfortable with room service availabe. Breakfast was in the restaurant with many offerings for the complimentary continentalbreakfast. I would definitely recomend this hotel for there are many things to do within walking distance.

    3
    « Debra Diamond is a true jewel ! »

    Coffee is weak , Staff should all be on same page , if they are it doesn't show. The air conditioner in our room did not function very well . Did I happen to mention that the coffee is weak , weak , weak .

    5
    « friendly »

    staff was friendly. directions were easy ! price was right and location was great restaurant on property was a great price.Lots of parking and shopping within walking distances and even more restaurants in walking distance.

  • 2
    « employee party »

    This Best Western is not one of the nicest I have ever stayed in. run down, in need of serious renovating. Trying to get luggage carts through 2 straight doors for one person isn't an easy task. Need to put in automatic doors.. Attended a party and it was in the Trade Center. Not my idea of a venue to have a more classy party. (will take this up with my employer) More of a Camping, Home or Car show type venue. Overall, I will probably go home next time and not spend the money...

    5
    « Will stay at Best Western more often, based on this stay! »

    I stayed overnight, due to a meeting here; driving the night before let me sleep longer. I can't remember the last time I stayed at a Best Western and am now wondering why it's been so long. Everyone working here is great- helpful, friendly, and professional. Plenty of free parking and it is right there; you don't have a long walk or any dark areas to get to your car. Breakfast is free and has plenty of seating and options. I had the least expensive room and couldn't believe how large it was; full bath as well. My bed was very comfortable; so many hotels have terrible mattresses, but not here- slept VERY well on mine. I had neighbors, but did not hear them; I only knew I had them, as someone was leaving their room at the same time I was leaving mine. A lot of channel options on the tv. You control the temperature of the room, whether you like it cool or warm. My meeting was at Best Western and the room for it was comfortable; the chairs were also comfortable, thankfully, as it was a full day meeting. Lunch was delicious and the staff were very attentive. This is an annual meeting and I hope they have it here each time. When traveling, I will definitely stay at Best Western, due to my experience here!

    4
    « Review »

    Check in on Thurs. was a bit disturbing. The kids that were to check us in acted like they did not want to check us in. They were aloof. No greeting or how can the assist me. Very poor deportment. Missing water in rooms during conventions. Added free breakfast was an excellent idea.

    5
    « Lovely stay »

    This hotel was very nice. Comfortable and clean beds. Loved the shuttle to and from the Trade center. The staff were amazing and the breakfast was delicious! Its centrally located and easy access from the highway. Many restaurants around it as well as gas stations, and supermarket.

    4
    « Better than expected »

    Booked one night business stay basically on price and was very pleased. Clean, courteous desk staff, friendly staff in bar/restaurant. Restaurant had a couple of groups of locals which is usually a good sign. Way better than average breakfast. Did not use the wifi. Heat/air was quiet and comfortable, big screen tv, what more could you want. I missed the turn-in first time by, the sign is not that big and it is a quiet off the road location so a little easy to miss. Would definitely stay there again.

    5
    « These people are amazing »

    I was scheduled to stay at this hotel for a contract job in the area for a few months. Everything from setting up the room and arrival was perfect. The nicest people I've encountered at a hotel. If you are staying for a long period of time in this area for business (or pleasure) I highly recommend this hotel. Extremely clean with good restaurants. Quiet peaceful nights sleep. Local area is nice with shopping and grocery stores and restaurants. I had a family emergency shortly after arrival and needed to leave right away. Sadly, things did not go well and I was not able to return for a few weeks. Every single person I spoke to or encountered was so kind, compassionate and understanding. They went above and beyond anything I could have expected from a hotel with hundreds of guests to take care of. They treated my items with respect and care until I could get back to get them. I can't thank the staff there enough for helping to make such a difficult time less stressful.

    4
    « Good value »

    Hotel doesn't look like much (except very large for a Best Western) and is dated, but very clean at a great price. The breakfast was great (whether hot or continental, there was plenty of food and options). The restaurant was ok, but there were plenty of dining options in the area. The elevators were slower than molasses - that would be our only complaint. Perfect accommodations if traveling with a sports team (as we were).

    4
    « Very Nice »

    I came here to visit a relative who lived in Worcester for college. Since Boston was a little more east, I decided to stay in Marlborough which was a lot closer. The hotel was bigger than I expected in a nice simi wooded location. I liked that. The front of the hotel and the lobby area gave a great presentation. The rooms were a little outdated yet very decent and the housekeepers did an OUTSTANDING job with cleaning the room. The hotel provided an all you can eat buffet breakfast which was really great. Special thanks to Jeff, at the Zachary's restaurant. He did a SUPER job with assisting my family and I with breakfast. It was great to have him as a server! I didn't get a chance to see the hotel amenities but I was told they were nice. Overall, this has been the best, Best Western hotel I've stayed in. The hotel was very nice with great staff and the breakfast buffet was better than any other Best Western (and I've stayed in quite a few) I've stayed in. I will definitely stay here again!

    5
    « An awesome Home Away From Home »

    My youngest off to college... It was important for the "whole" family to come - including our Pomeranians. Not only were the staff friendly and helpful to us, they went overboard making our Poms feel welcome. This stressful move from Miami became a joyous family get-together. The rooms were clean and accommodating. The delicious daily breakfasts were awesome. Kudos to John (front desk) and Jeff (restaurant) for being extra helpful. We did not feel like we were at a hotel at all. Our family were truly at "home". Thank you!

    3
    « Weekend stay for hockey tournament »

    While the hotel itself was clean, the rooms need some updating, as well as the lobby. When we opened the cabinet to get the bedding out for the pull-out bed, the bedding was all rolled up and shoved in the cabinet. Had to get housekeeping to come and bring new bedding. Morning buffet very good, and dining room employees very nice.

  • 5
    « Tour Guide »

    Had the Pleasure of staying at this property 24 August 2016. Having been in the travel industry for years I am well aware that it is not just the Physical Amenities which forge my opinion of same. I am staying an extra night at this Best Western Royal Plaza in Middleboro MA because of the Staff. The first night around 10 pm I was looking for some late night snacks for my room. Oscar the Food and Beverage Mgr. who was leaving for the night, stopped took care of our needs on his own time. Much thanks. Follow this excellent service by the two Personnel at the front desk, Joanne, and Cameron who made sure that everything we had requested was handled properly. We really had a choice of a different property, but choose to stay here because of the Excellent Service. Much thanks to a Wonderful Staff. Bob

    5
    « Home Away from Home »

    This Best Western comes with a great staff from the front desk to the kitchen/dining to housekeeping. They are in the process of renovating all the guest rooms and they provide a mini-fridge which makes it ideal for longer stays. The sandwiches served during the lunch hour of the conference were tasty and varied. Everyone is so helpful and friendly we thought we were back in Texas!!!!

    5
    « Great Experience »

    The hotel staff was very friendly and helpful, our room was very clean, and the bar, restaurant, pool, and fitness center were convenient and appreciated. We would definitely recommend this hotel and book again in the future.

    5
    « The staff went beyond the call of duty for the convention attendees. »

    I have stayed at this hotel in the past, but this time I just attended the NGH convention. When I needed a late night ride to my Hotel, because the shuttles had stopped running that night, the staffer, Debi Webb gave me a lift in her own vehicle. I am very grateful!

    3
    « Good for an overnight stay »

    I recently had to go to Marlboro for business & stayed overnight at this facility. It was very clean, the hotel was well maintained, the facilities looked excellent, even though I didn't have the opportunity to use them, but the customer service was not what I would expect from a facility this nice. When I checked in the clerk was very scant on details & almost acted as if it was a nuisance to check me in! When I checked out, the clerk was pleasant enough, but failed to ask me how my visit was. If he did, I would have told him that I could hear EVERYTHING in the next room! With that said, I can only give 3 stars, but if I ever have to stay in the area again, I would definitely stay here again & hope that they do some sound-proofing of the rooms!

    5
    « Best Western Review »

    The service, food quality and staff has been drastically upgraded at the Best Western Royal Plaza. I've been staying at this location for several years for a conference and this year was the best yet! Rather than take out or using other restaurants, I was able to dine on premises! Thank you!!

    5
    « Royal Plaza and Staff, enabled me to focus on the Business of my Business trip. »

    While at the upper end of my budget... I could not have expected more service, either quantity nor quality, at any price. I was and am Delighted with the entire Deal from registration to check Out. I will make use of this facility whenever I am in Marlborough.

    2
    « Out of date and poorly maintained »

    And don't even try to make or receive a call (probably not the hotel's fault.) Understaffed in the restaurant and bar (and likely, in the kitchen). Bad wine, and if you did find one you liked, it was gone by the next day.

    5
    « Our Convention was smooth thanks to the hotel staff! »

    The food seemed to be great this year and as always, the hotel staff is extremely accommodating. Talk to Sean, Lola or Debi in the lounge, Kristen at the front, Jeff & Sandra and the F & B manager Arthur. All great people.

    4
    « Hotel Overall Very Good »

    The Hotel was overall good. I stayed there for a conference. There were only two problems. The first was that the walls were so thin that I could hear the conversation of the people in the next room as if they were in my bathroom. The other problem was bigger. The fire alarms went off in the middle of the night but I slept through most of it because there was nothing in the room to wake you up. Other people on my floor never knew the fire alarms went off until I told them the next morning. That could be dangerous .

  • 4
    « Good Place to Stay »

    This hotel sits way off the main road so it is very quiet. There is plenty of parking which is free. Check in was quick and easy, we actually had enough points to earn a free night. Normally, the rate for our 2 bed room would be about $140. The exterior of the building and lobby area seem a little outdated. We were in room 418 which was clean and comfortable and recently updated. I have 2 complaints about this room: A/C didn't seem to cool the room very well (set to 63 and still not very cool) and the fridge was very small, smaller than most hotel fridges. We ate dinner at the All Star Bar & Grill. I ordered the beef tips and mashed potatoes and my friend had salmon, fries and veggies. The food was great but the service was a little slow. The waitress didn't speak English very well, so ordering our food was a little difficult. While we waited for our food, a man, possibly the manager, kept yelling at the waitstaff across the dining area in front of the few patrons. For breakfast the next morning we ate at Zachary's (another restaurant in the hotel). The food was served buffet style and consisted of scrambled eggs, potatoes and bacon. The food was great as well as the service. Our server was very attentive and friendly.

    3
    « Not Quite the Best »

    I stay at a lot of hotels, have 3 kids that play travel hockey. This hotel has a nice, clean lobby with a fun restaurant/bar. The rooms DEFINITELY need a face lift. And the breakfast room has an extremely rude hostess. I actually left and paid for breakfast somewhere else. (I had complimentary breakfast buffet.) That is how rude she was!! Not sure I would stay there again if I had the choice.

    2
    « Low Price -- you get what you pay for »

    I attended the NGH convention there in August 2016. Since it was the convention hotel, I stayed there for the ability to have a room where the convention was. The elevators didn't seem to be air conditioned. The hallways on the 5th floor were hot. Some of the meeting rooms were hot. I'm used to hotels that have a microwave and refrigerator. This one didn't have either. The elevators were slow to respond and one of them made noises and wouldn't move. Fortunately, the door open button worked and we took another elevator. I tried to check in early, and each time was told to try back in a few hours. Finally at 5 o'clock (check in time is 4 and my room still wasn't ready) I was offered a room with a king size bed instead of the two queens. I took it. The room was clean, breakfast was good, the staff was professional and helpful, the price was right. Don't expect steak at hamburger prices. Ken

    3
    « Nice for a Best Western »

    The hotel is outdated but do not let that stop you from staying here. If you are budget conscience and want a fair night's sleep for a reasonable price pick the BW Royal Plaza. The staff is attentive and the rooms are pretty basic but are clean and it is a rather quite hotel. There are two onsite restaurants and the location is close to a strip mall if you wish to go out for a meal.

    4
    « Good place to stay »

    Overall pretty much satisfied - double beds are too small for two people - should of got queen - took about 1 hour to get into Boston on a Monday, left at about 8:30 - very clean and cheaper than other places.

    5
    « Wonderful stay! »

    We came to this hotel for a nephew's wedding and we had a large number of rooms. Our accommodations were excellent and the hotel was great across the board. Would definitely use them again if in the area!

    3
    « Adequate »

    We stayed here because of the proximity to the NESC. The common area was lovely, the free breakfast was very good. The first room we got was in dire need of updating. Everything was scuffed and banged-up looking. The toilet was inoperative, and after determining it wasn't immediately fixable, we were moved to another room. The second room was less tired but still could have used an update. My biggest issue with the room was that it was extremely dark. Instead of exterior windows, it opened into the courtyard, so if we wanted daylight we had to sacrifice privacy. Staff was for the most part very friendly and helpful. Room service completely botched our order but was very apologetic and brought a corrected order immediately. For the location and condition of the facility, I felt like it was overpriced.

    5
    « Great experience »

    This hotel has the right idea it allowed our group and others to visit in the lobby area that had tables set up. This was a very nice and no people were sitting in halls and rooms disturbing people. The breakfast included with our stay was wonderful. The rooms were large clean and well maintained. I would have preferred queen beds in the room as opposed to doubles which many hotels seem to be doing now a days.

    5
    « Girl's road trip »

    We stayed at this wonderful hotel. It presents well when you first step in. You almost think you are in the wrong place. Great value. We were only passing through but was worth our while. Great food, great staff. When you see the sign, make sure you continue at the back of all the trees. It's a big place!

    5
    « Best Western Royal Plaza Hotel & Trade Center »

    We were very satisfied with the room and services the hotel offered to us. We will definitely consider staying here again. The rooms were clean. The breakfast had great selections. We also enjoyed the fitness area.

  • 5
    « Great Stay! »

    Everything was wonderful. I would've love to see laying chairs for tanning at pool. Breakfast was delicious, rooms clean; area with restaurants. I stayed for baseball tournament and unfortunately, there is no laundry facilities :(

    5
    « Always Welcome In »

    I recently visited thr Best Western Royal Plaza Trade Center for the NEAC show 6/12-14. I was greeted, treated & welcomed by the warm, friendly & professional staff as family would be. It continues to be my experience each visit. Debi Webb and her crew go the extra mile with a smile!

    3
    « Great Hotel for the price, internet wifi, free break fast »

    This Hotel is in a great location, There are restaurants, shops and more near by. The hotel has great indoor pool, Gym, great FREE break fast and the STAFF is great. EVERYTHING is new and upgraded in the hotel

    1
    « Terrible,Terrible,Terrible. »

    Stay at a lot of hotels, this was the worst. Ants in rooms, mould in bottom of ice bin, air conditioner did not work well, had to continually ask for our room to be cleaned. $149 US per night-it's not worth $49/night.

    3
    « Average »

    The hotel was relatively convenient to get to from the highway. The food at the restaurant was good and so was the service. The air conditioning unit was ancient and made loud noises. There was no thermostat in the room and it was not very efficient so the room was uncomfortable.

    3
    « hockey college recruitman camp »

    my wife and i along with my son stayed for 3 nights ..he had his own room shared with 2 other boys....my review is for my wife and i ...the breakfast was good with plenty of choices...we both would have liked lounge chairs outside by the pool as well as tables with umbrellas ..also a few benches outside as the weather was so nice...all of the staff was very nice and helpful

    2
    « Lovely staff; tired property very challenging for business travelers »

    The staff at this hotel were truly exceptional, from check-in to restaurant to housekeeping. Clientele was mostly seniors and youth hockey teams, and they were kind and accommodating to everyone. Our room was clean and comfortable, although furnishings were tired (not dirty, just old). Smoke detector was positioned DIRECTLY over the bed - in the dark, the neon green status light on the unit cast a green glow almost bright enough to read with directly onto the pillows. It was so hot in the hallways that the room number tags were falling off the doors. Unfortunately, the wonderful staff could not overcome the fact that the property is in desperate need of a MAJOR facelift - still lots of forest green and oak, if you get my drift. Most importantly, for business travelers like myself and my husband, there was NO CELL service for us T-mobile users - we had 0 bars. The Wi-Fi was free, and my phone is equipped with Wi-Fi calling, but could only use this feature right next to the window; anywhere else in the room, the calls broke up. The "business center" connect speeds were so slow, I felt like I would hear that dreaded dial-up connection sound any second. Best Western really needs to invest big time in this property so that the brick and mortar can match the enthusiasm of an obviously dedicated staff.

    5
    « Outstanding Customer Service »

    We have been coming to this hotel each year for over 10 years, for a group convention. Each year we have received the highest level of customer service from all the staff at the hotel as well as the trade center. They are so accommodating of our needs and special requests. They are prompt, helpful, cheerful, and extremely responsive. This includes their front desk staff, housekeeping staff and food and banquet staff. This hotel truly has exceptional staff who provide the best possible customer service.

    1
    « Surprised by how bad it was »

    This hotel needs to be rennovated! The hallways are hote and the elevators are spooky. Very surprised by a Best Western. The food was inedible. Room serve messed up my order and then corrected it but it was bad. I would not recommend this hotel.

    3
    « My stay at the Best Western Hotel »

    Overall, I enjoyed my stay. However, when I was reading information online about booking a stay, it said that the breakfast buffet was included. Well, I found out at breakfast that it was not. I was walking out and was stopped by the woman at the register who then told me that I had to pay because I did not have a ticket. It was rather embarrassing. She was nice about it ,though.

  • 5
    « Comfortable, easily accessible »

    We enjoyed our stay the pool and game room helped entertain our son. The room was spacious and the kingsize bed was comfortable. We had no issue. The only improvement would be is to have organic options at breakfast.

    5
    « Good nights rest »

    We were delighted with the room, staff, and amenities at BW. There were 4 of us and they were able to accommodate us nicely. We were thankful that they were slightly hard to locate since we had tried other hotels in the area and all were booked or over priced. We would definitely stay here again.

    5
    « Outstanding Customer Service »

    All staff were extremely happy, friendly and helpful. They helped accomodate our gluten free needs with a smile. As well, they were very personable. The rooms were very clean and the beds were very comfortable.

    4
    « Best Western, Marlborough MA »

    Very nice hotel with friendly staff. Room was clean, housekeeping did a great jobs. Only issue at all was that walls are a bit thin and some noise filtered through. Morning breakfast that was part of the room cost was complete with eggs, sausage, bacon, pancakes, cereals, fruit, yogurt and pastries -- something for everyone.

    2
    « Overnight stay »

    Very disappointed with the front desk and their lack of knowledge in checking us in and out. We were there a week ago and things are still not settled with our credit card charges. I feel that our group should be reimbursed completely for the trouble and inconvenience we have had.

    3
    « Be wary of the non-updated rooms »

    Lobby is good, but the rest of thr place is tired and dated. Booked through Pricline and when my room was ratty, outdated and tired, and I asked for another room, I was told that because I booked on Priceline I could not get an updated room. If I would pay another $30 he would give me a renovated room. Wow.

    4
    « Conference Day Trip »

    Attended a conference here in June. Great event, but facility was too small to accommodate the number of attendees. Meals had to be served in multiple locations and there wasn't a seat to be found. Ayaan the restaurant manager opened the bar area to accommodate the overflow and my colleagues and I were very grateful.

    5
    « beautiful area and great breakfast »

    probally the best hot breakfast buffet ever! beautiful fountains,bar and restrant food.rooms very comfie and large with fridge n microwave in room coffee.it was the perfect stay all around and lower cost than most in the area. my new fav place to stay in the area

    4
    « Good place to stay. »

    Good hotel for business trip. Great breakfast. Positive staff at reception and especially breakfast. Rooms are ok. Shopping center nearby. Bar and restaurant. Big parking area. Blabla to fill the 200 letters trip advisors requests. Still not long enough :-)

    1
    « Lacking customer service and... »

    I planned 3 days of meetings here for a group of 45 employees with my company. There were 4 people at the front desk when I arrived, none of who greeted or offered to help me check-in. I spent the majority of my time NOT in the meetings, rather chasing the staff to clean up, refresh, attend to our needs as per our contract. One of my employees' room was moved mid stay without any notification to him or myself. Service was slow. Many of the other meeting rooms around us, being used by other companies had several people standing and sitting in the hallways. It looked extremely unprofessional and was a major distraction to our group. Many of my employees reported issues with their room keys on multiple occasions. Overall, not a pleasant experience and we will not be returning for business or pleasure in the future.

  • 5
    « Business Stay »

    The staff was very friendly through out the hotel. It's a great value for all the accommodations it has. The lounge/ and fitness center were very nice. There was a pool which I did not utilize but may next time. The Breakfast and it's staff were excellent, was not expecting a full breakfast.

    4
    « Phenomenal customer service once again »

    To whom it may concern, My name is Bob Lynn and I'm associated with the International Kenpo Council of Grandmasters. We just had our annual event, and I have to say that the customer service was exemplary, the food was great, the young man who bartended is awesome, just like every year. This time, your food and beverage/banquet supervisor, Debi Webb went above and beyond to assure that the entire event went seamless. We had a few administrative snafus, and once Debi heard of it, she sprang into action, saving the day ! I have to say that if I go to this event, and she's not there, I don't feel the comfort and totality of true customer service....always with a sincere smile. She really is better than exemplary !!! I for one am already looking forward to next years festivity....with the knowledge that we know things will be excellent. Thank you very much, Bob Lynn, Grandmaster/ IKCG Kenposhihan@comcast.net

    5
    « Karate Tournament/symposium IKCG »

    I use this Hotel for one reason and one reason only - Deb Webb. She is the most professional, accommodating service industry professional I have ever dealt with. I'm not even sure what her Title is because I've seen her help with banquets, rooms, business center and even help at the bar! Companies dream of employees like this. You can tell she truly understands and loves her job. We're already looking forward to next year! Steve Nugent; IKCG President

    4
    « Great Stay »

    Hospitality, convenience of shops, bus parking, hotel bar, restaurant and breakfast were amazing, room was super spacious, no charge on microwave and fridge with request. Room coffee was actually tasty. We stayed as 13 families (42ppl) travelling as a hockey team (7year olds) from Canada to Boston the hotel experience was amazing and accommodating for the kids. I did not use the pool the kids did said it was small but very good.

    2
    « Disastrous! »

    A late night check-in at 10:00 PM and we were assigned Room 213. The room has dirty carpets and small window that you'll feel like you are in a dungeon. A junky and dented refrigerator had been delivered when we requested. The TV cabinet had one broken door and the main door had been recklessly pulled out. A bathroom sink does not drain and needed to be service at that late night. I have paid for a DELUXE Room and not STANDARD. There's nothing DELUXE in the room we were assigned. Our requests to be transfered to another room had been declined until after the following day. I really feel that the front desk people forget that they are still a service industry. They keep on asking me to come back (3 times) until they assign me a room. Too many inaccuracies in my bill when I check out. They increase my rate in my second night when I transferred room. I fortunately discovered and have it corrected but I have to have my credit card customer service document the conversation in order for the bill to be corrected. There was some additional charges/adjustment that does not make sense. This have been one DISASTROUS vacation. Best Western will not be a priority in choosing a hotel in a near future regardless of price.

    3
    « soccer tournament/ pleasure »

    Sean was the best bartender/breakfast server. The rest of the staff was very pleasant as well...It would be worth while to have a security guard monitoring the property when there are that many hundreds of kids running around. They were stealing from a wedding parties food which was set up in the main lobby and running around with hockey sticks with no parents around

    4
    « Fun Stay, made enjoyable by Debi »

    We had a great stay at this property. My family was in town for a hockey tournament. The hotels location in relations to sports facilities is excellent. Furthermore there is a mall nearby should you require it. The staff is very friendly, prompt, and their attention to detail is noticeable. The beds are a little small in width, but cots are available, the elevators can also be slow during busy times. I requested stair access since we were on the second floor and the stair door was locked (not locked when coming down) unlocking of this door would allow less congestion on the elevators. I had direct interaction with Debi (Food and Beverage Manager). If you have any concerns about your stay, talk to Debi and they'll be resolved, she is an excellent communicator and demonstrates a general concern for her guests. This hotel was perfect for our needs for this trip.

    4
    « Not perfect, but its a good place to stay »

    I had reserved a room with two double beds for two nights over the weekend. I thought it was odd that the Hotel had rooms with a King bed, Queen bed, or two Doubles - two Queens was not an option. I am a very tall person and was a little worried about the bed length. I was able to sleep comfortably on the bed (the bed and I are both 75"), but wouldn't recommend it for two large adults. Two children should have no problem sleeping on this size bed. We arrived at the Hotel around 10pm on a Friday night and I was able to find a good parking spot, despite the large number of cars in the lot. The inside of the lobby was very well lit and spacious, with a fountain in the center area. I was quickly checked in and able to find my room very easily. I believe the hotel is 6 stories tall and it had 4 elevators in the lobby. There was rarely a wait for the elevator, despite a number of conventions going on. The outside and inside of the hotel appeared to be very clean and in good shape. In my room, I had a flatscreen TV with a microwave and a mini fridge hidden in the dresser. The bathroom had a large mirror, granite counter and was clean. We had plenty of towels and a coffee maker with plastic cups wrapped in plastic. The desk and side table both had extra outlets on them, which made it convenient for charging our electrical devices. Our view from the room was a wooded area in the back of the hotel. I had no issues with any noise from outside or from other rooms. The breakfast buffet here is probably one of the best I've been to. I was told the hours run from 6am to 11am, so even if you had a very late night, one can still take advantage of the breakfast. The presentation of the food is excellent. The food was kept hot, without drying it out. The hot foods varied each day. One day we had scrambled eggs (with green onion, although it looks like green peppers), sausage, bacon, breakfast potatoes, pancakes wrapped around an apple filling (with hot syrup). The next day we had french toast, instead of pancakes. The cereal option isn't that great from a kids perspective - Raisan Bran, Rice Krispies, Cheerios and Corn Flakes. There were pitchers filled with Orange Juice, Apple juice, Canberry juice, water. There were also enclosed pitchers of milk, but I didn't see any labels that said regular or 2% or non-fat. There were plenty of pastries, like muffins, donuts (didn't taste fresh, but still good). Bread for toast, bagels, yogurt and fresh fruit was available. The coffee was a little disappointing. There are real plates and silverware available to eat with, but the bowls are plastic. The area where the breakfast is served is very nice, my daughter wanted to sit next to the fountain, which added to the experience. The one nice thing about the breakfast is there are plenty of tables and space, so you don't have to worry about finding a good table or have to get there at 6am just to eat in peace. We had a very nice and enjoyable breakfast both mornings we were there. We tried the indoor pool and discovered that it was not heated. I would guess the temperature of the pool being somewhere in the mid 70's. My son and I did not like the fact that the pool wasn't heated, my daughter could care less. We usually swim for hours in the pool, but because it was so cold we left after an hour and never went back. The fitness room, was next to pool and a restroom. The fitness room had 2 flatscreen TV's, one with a baseball game on and the other had what looked like the local news. I believe there were 4 walking treadmills (very nice and up to date models), stationary bikes, weight lifting stations, etc. The hotel had a restaurant and bar, which we did not use. They did look very appealing though, just didn't have time to check them out. The lobby had an ATM next to the gift shop and an arcade with decent games next to the pool. There are plenty of places to eat around the hotel, but you will need to drive to them. The hotel is way back at the end of a road, so its quite a walk to the main road where all the business' are located. The service from all the staff was great, I had no problems whenever I needed something. Checking in and out was very quick and easy. Overall, the hotel looked very spacious, nice and clean, no smelly odors or funny smells. The grounds looked well kept and well lit at night. I had a very good time staying at this hotel, the staff were very helpful and courteous. I would stay here again and would recommend it to others to stay here as well.

    3
    « Crew Mom »

    Hotel was ok - within budget. Rooms were tired (dark plaid decor) and in desperate need of a makeover. Beds were not the most comfortable. Staff were courteous and professional. Breakfast was included so that was a nice plus.

    3
    « close to trade center for lego show. »

    I began my review above ! The facility was clean, and staff was very nice and helpful.. the water in the pool was freezing. ( disappointing w/ young grand child ). also there was only one luggage cart for 500 rooms, the breakfast was good, an distaff very nice. the beds were small but comfortable. close to alot of restaurants .

  • 5
    « Impressed with Staff and Room »

    I stayed 3 nights at the Royal Plaza for a convention at the nearby Trade Center. Every staff member with whom I came in contact impressed me with his/her courtesy, friendliness, and helpfulness. The room was clean and quite comfortable. I especially enjoyed the breakfast buffet. The food was delicious and well-presented. I would recommend the Royal Plaza for your next stay in the metro-Boston/Worcester area.

    5
    « Great Stay »

    It was only one night but it was great from the front desk to the breakfast in the morning!. The beds were so comfortable that we almost missed the complimentary breakfast the next morning. Highly recommended!!

    5
    « Truck driver »

    Aayan always makes me feel at home, very professional and super sweet, deserves a raise, no doubt about that, works very hard, and she always making sure everything is running smoothly, polite, respectful,

    5
    « Excellent »

    Excellent place to stay. Freindly helpful staff. Very good restaurant and breakfast bar. Power outage in the morning, but no problem as the standby generator kicked in immediately to supply minimum power for washrooms, ahllway lighting and elevators! Only complaint is it was hard to find in the dark! Could use better signeage and directions.GPS stopped you at main street, you need to follow the winding street all the way until you get there!

    3
    « BW Marlborough stay »

    I have stayed at a number of BW hotels in the USA in the past month or so. I have given them ratings of at least very good. This one did not get that rating for only one reason. The hotel itself is nicely appointed, the lobby is attractive and the room decor and comfort was nice. However, the staff needs to be more diligent about cleaning the bathtub. The hardness of the water creates soap scum. My room had it in the bathtub. Not sure about other rooms. The cleaning maintenance staff needs to correct this as it is not very attractive!

    4
    « True Colors Training »

    The rooms were clean and comfortable without the extra amenities. An extra fee per night was required if a refrigerator/microwave combo was desired. There is a small pool and workout room, no Jacuzzi. Complimentary free breakfast was well supplied.

    4
    « My Conference Stay with the girl »

    I thought the overall stay itself was enjoyable, but the older woman working at the front desk was extremely rude. She was rude when I asked for a receipt for the hotel stay, as I needed to turn it in for reimbursement. She lacked people skills, which I feel is extremely necessary in a hotel service. Other than that, the stay was wonderful.

    4
    « An acceptable option »

    Our jobs connect us with companies that hold a lot of meetings at this hotel, so convenience is a huge consideration when booking accommodations. The meeting room was not properly cleaned from first day to second. Sleeping room had an odd musty smell and overlooked the trash dumpster and delivery area, where workers shouted to one another in early morning. Sheets and bedspreads were "wrinkly" leaving us to wonder if they were appropriately clean/fresh. Prepared "Buffet lunch" in lounge was our only option at mid-day since company did not provide lunch. Complimentary breakfast and service were exceptionally good. Internet service was sporadic at best, and at times unavailable.

    3
    « Trade show visit »

    Responsive and friendly staff. Jeff in the dining room is the most amazing server ever. Fun bar atmosphere and good conference facilities. Room was only given 3 stars because, though clean, they really need to update their linens especially bedspreads.

    4
    « The restaurant »

    Want to give a shout out to your restaurants hostess and waitress. Thank you to Sandra and Ayaan for helping us with great service even in between the craziness of a huge event with more then the hotel was prepared for. Probably should have brought on more staff for a few nights. Thanks again.

  • 1
    « RUN DOWN »

    Hotel needs to be cleaned up. Hotel is run down, unclean hallways, worn out bed linens and overall not a pleasant place to stay. Will be looking for alternative hotel for my next trip in. Its a shame as its the host hotel for the NEAC Trade show and very convenient.

    5
    « NEAC Show »

    Debi Webb and her staff make sure to make each & every guest feel welcome. Always friendly,professional & accommodating no matter how busy!! Shrimp cocktail and a glass of Hidden Crush chardonnay... A perfect way to unwind after a long day at the show. Thank you for making us feel at home away from home!

    5
    « Excellent Service »

    I stay here for 6 nights several times a year. My room is modern and very clean. The staff at the front desk always meets my needs with a smile. The breakfast is excellent and servers go out of their way in preparing my meal.

    4
    « Best Western Royal Plaza »

    This is the 15th year that I've attended a Conference at Best Western Royal Plaza Hotel. Clean rooms, very friendly and welcoming staff and great breakfast. Comfortable beds, Check in/out was easy and efficient. All staff were attentive, friendly and eager to help. Easy access from the highway. I've recommended the Best Western to friends. Will definitely visit again.

    5
    « OUTSTANDING »

    My truck broke down, BW came to the shop and got me and took me back. Morning buffet was wonderful. Staff was friendly and happy. Ayann in Zachary's was helpful and friendly. Room was fine, clean and ready to go. Will stay here whenever I break down in this part of Mass.

    3
    « Outdated but clean »

    This hotel needs a serious update with it's decor. I thought I was stepping into the 90s when I entered the room and looked at the bedspread. Despite its shabby appearance, the room was very clean. The hotel staff were always very friendly and helpful as well. I stayed for a conference and found the accommodations acceptable. The hotel is conveniently located within walking distance of a shopping plaza which I enjoyed. I was able to grab snack at the local grocery store and eat Chipotle when I was not interested in the conference luncheon. It's not somewhere I would recommend to new/potential business associates by any means but it serves it's purpose.

    3
    « Needs serious upgrading and attention to service »

    Check in was not as friendly as most hotel. Had to stand there several minutes before being acknowledged by 2 guest services reps. The rep talked so fast I could barely understand him, like he couldn't be bothered. No frig in room, Tiny beds with old bedspreads. Bathroom was clean and decent, but the door looked like it was from the 60's and in need of at least sanding and painting. Hallways were dark and dingy. Had a drink at hotel bar which was empty but still looked a mess - dishes on bar, un-vacuumed, Breakfast was complimentary breakfast buffet, which was decent. Took 5 minutes to be acknowledged and seated, even though a bus boy (man) walked by us and looked right at us. Waitress was nice but her shirt was so old and stained it was really unappealing before eating. Would not stay again.

    5
    « Nice »

    Very comfy and luxurious enough. The room on the 6th floor was so nice and peaceful. The only thing is that if I worked there as a cleaning staff, the tub would be without stains and the toilet showed signs of stopping to work. But they are fixable. No other complaints. Everything else was very positive.

    2
    « Not a very clean Hotel »

    Hotel staff doesn't care! Room were not clean and anyone can charge a bill to your Hotel Room. Staff did not care, when a problem arose they did not do anything to solve the problem. Not a first rate hotel.

    5
    « Great Experience »

    The establishment was very well kept. The staff was always kind and considerate even when dealing with a high stress weekend. Able to enjoy my self without any concern for possible issues with the hotel. Everything was provided to me as promised. Check in and Check out was extremely easy and fast. Staff was always cordial

  • 3
    « Restaurant: All Star Sports Bar and Grill »

    This restaurant was extremely understaffed for large crowd ComiCon this past weekend. I had a reservation for 40 people and they had not set aside the space requested,. They had one or two waitresses for the entire restaurant. It took an hour to get drinks. After two hours 3/4 of the group had to leave to eat elsewhere. Food that was received was cold. Trays of orders were set on counters and not brought to the table. They failed to bring in servers to deal with the crowds. We would not make this our location for meals again.

    4
    « Nice Clean Hotel, a little worn around the edges »

    We stayed at the Best Western for Super MegaFest. The hotel was right next to the convention center which made it very convenient. We liked the pool and the restaurant food was excellent although it was slow service so we tried the buffet the next night which was good but also waited a while for that to be refilled. Our room was very clean and nice, but a little worn. The shower was nice though and the towels big and fluffy. I would definitely stay here again. We were not told that breakfast did not come with our package though so that was disappointing.

    5
    « good stay »

    The Royal Plaza Hotel is a great place to stay. It's right next to some great restaurants within walking distance. The cleanliness, service, and atmosphere are good. I will certainly stay there again.

    4
    « Nice hotel poor food service »

    The room was nice although had issues with internet service. Very pleasant staff. Restaurant was disorganized and unreliable. Food was fine but waited too long to be seated and buffet was late being set up

    4
    « Supermegafest weekend »

    This is the second time we stayed at this location for the SuperMegaFest. The staff is great. Even though the hotel was "crazy" busy, everyone, from the front desk to the restaurants, was friendly and courteous. I would like to mention the names of the staff members who made our visit that much nicer: Cameron - front desk. Ayann, Debby, and Jeff at Zachary's, Sandra at All Star. We remembered Debby, Ayann, and Jeff from last year and were so glad to see them again. You are very lucky to have such a wonderful and hard working staff.

    3
    « Mostly good »

    The room etc was god, The staff at the restaurant were very slow, We sat for 20 min before waiter came over to us. The buffet food was ok, not great. The conference rooms worked well for the events being held for my convention.

    5
    « A very nice spot close to home »

    After not seeing my sister for over a year and wanting to spend some time together but having a full house we wanted some place quiet where we could spend quality time. This location was perfect for us...2 double beds in the room, a restaurant to enjoy a nice quiet dinner with a glass of wine and a fantastic place for breakfast (best breakfast I have ever had in a hotel!!)...clean and spacious....my only negative comment would have to relate to the woman who checked us out in the morning. She was arguing with a guest when we came up on the reception desk....he surrendered and sat down to try to text his wife because the desk was telling him something completely different about their check-out than the wife had told and and she continued to be augmentative with us. We walked away rather than continue to argue with someone who could not even consider she might be wrong. She told us she would be in touch once she "worked something out with corporate"...and she did leave a message for my sister basically saying my sister was right and "ate crow" without ever actually apologizing. If you are at the front desk...learn customer service or find another job!!

    3
    « Overnight Stay »

    The motel was not easy to find. The staff upon arrival was cordial. The room was clean and next to another family members room which was good. The heater in the room was very noisy and had to be turned off at night so we could sleep. The bar/lounge was very nice as the wait staff were excellent. Kayla was awesome! And Sandra was courteous and friendly.

    3
    « Quiet weekend »

    A nice hotel really. I was there for a conference with my wife and we are satisfied with most everything. But I only rated this property with 3 stars. It could have been a four except for the little things the management left undone. Fixtures out in hallways; Annoying flickering lights in the ballroom; food on the restaurant floor that staff just walked over; somewhat disappointing, luke-warm breakfast (including the luke-warm coffee); our cocktail hour with 250 participants in the lobby/foyer was short about 200 seats and I thought $4 for a 6 oz. glass of ginger ale was a bit steep

    5
    « Nice rooms »

    This was a really good place to stay. Very clean and extremely friendly staff. The breakfast was outstanding. The restaurant staff was accommodating and the food was really good. The room I stayed in was big and conformable. The WiFi was fast. I liked that I had both a deck to work at and a large chair to lounge in.

  • 5
    « Nice hotel »

    When I called to make reservation (bc BW's website wouldn't make it) they told me the rate on the website was for their non-remodeled rooms (no fridge, no new carpet, bathroom not redone), I was worried. But the room was fine and even the bathroom seemed new. My son loved the pool (said it was warm) and my daughter liked the work out room. You get a breakfast ticket in their restaurant and they serve you your drinks. They had hot item (not just the pancake or waffle machine) buffet. Also the normal cold items. I felt bad that I didn't have any money to leave as tip. We will likely choose this hotel again if my son goes to school in Boston.

    4
    « Home away from home »

    Recently finished a 10 month, 5 days a week stay at this hotel for business. It was very nice :) The staff, including Deb Webb, Arthur, Stephie, Sean, Molly, Jenn, Eric and others were simply amazing. Top notch! The bar/restaurant has a decent selection of food and drinks. The hotel has a nice pool, but no hot tub, so I can't rate it 10/10. I would absolutely stay here again.

    5
    « Very Nice Stay with Exceptional ADA Room »

    Very pleased with the ADA room at this Best Western. There was plenty of room to move around in an electric wheelchair. A roll-in shower made transfer to a clean, comfortable shower bench easy. Bars in the bathroom made toilet transfer safe. Very pleased with the accommodations. We also attended a gathering in one of the larger banquet rooms. The food was exceptional and the staff was great. Very nice evening.

    2
    « Old and not a goody »

    Facility needs a total remodel and particularly the restaurant/food selection. Altho used frequently as a central hotel for trade shows, they cannot handle a large crowd in the lounge/bar area, nor were they able to correctly operate drink stations in the general evening sessions. In the future, I will stay at a different hotel nearby.

    5
    « Excellent Hotel & Staff »

    I have stayed in many hotels in the past 20+ years. This hotel in my opinion has one of the best and friendliest staff members I can recall at any other hotel! I can say that if you are ever need a hotel in this area you won't be disappointed. Great customer service, food, and staff!

    5
    « Great Trip »

    Had a great stay here last weekend! Debi Webb and the staff at this hotel (including their bartender Sean) provided us with Top Notch service and excellent dining recommendations in the area. Was pleasantly surprised by how nice the food and amenities were at this particular establishment.

    5
    « Best Western Marlborough Mass »

    An amazing hotel with all the amenities. Free full breakfast was fantastic and freshly made. Orange juice was amazing. Staff are friendly and welcoming. Not much more to say, just a nice place to stay with fully equipped and comfortable rooms at an affordable price.

    4
    « Worth the money/Stayed for a hockey tournament »

    My wife, son and I stayed here for a hockey tournament. The hotel was in good shape. The highlight of the stay was the staff. Patti and Jeff bent over backwards during breakfast service to get us anything we needed. They were very friendly. I would stay there anytime.

    5
    « SUPER FRIENDLY STAFF & CLEAN WELL APPOINTED ROOMS »

    I want to give a huge shout out to the waitresses and hostess working the buffet. They are so hard working and efficient. THANK YOU LADIES! The hotel was clean and all the staff were professional. We held an event there so many of our friends stayed the night, every one was very happy with their stay.

    5
    « Because of the Restaurant...you will see :-) »

    This hotel is like many other nice hotels providing good service and clean comfortable rooms. The staff is friendly and service is very nice....but THE RESTAURANT STAFF IS AMAZING!! From the moment we arrive until we leave, the restaurant staff are the reason we keep going back to this hotel. Try it, you will see for yourself. They have a pleasant attitude and a great sense of humor. We love them!

  • 3
    « Great staff, rooms are outdated »

    so great majestic entrance in lobby. very nice and clean. great staff and def. make you feel comfortable and welcome. Rooms are very very outdated. Bed was so so. dont like the comforters. Bathroom was clean but again old outdated stuff. so wasn't too impressed with the room. thank god i was only here for 1 night.

    4
    « Nice hotel »

    We rented an "upgraded" room for a slightly higher rate which looked very much like a regular hotel room, but all in all, it was nice. The room was clean with the basic amenities and the bed was very comfortable. I was surprised, however, that there were no safes in the individual hotel rooms. If one was needed, there was a safe available behind the lobby desk. My traveling companions put some valuables in that safe, but upon checkout, forgot to retrieve their belongings. Therefore, we had to return to the hotel. Luckily, we hadn't gone too far before they remembered. We suggested to one of the hotel employees that as regular procedure they should ask guests if they have anything in the safe. The employee seemed to think this was a good idea. Other than that, everything went smoothly.

    5
    « Never Disappoints »

    Have been here 3 times in the last year. Clean and convenient. Breakfast that is included in the room is a real bonus. If you are lucky enough to have Jeff as your waiter you will be taken care of like you were at home. He is the best.

    5
    « My stay »

    Very nice hotel, completely satisfied!! I look forward to coming back to the area. I will definitely recommend this hotel to family and friends. Great value, courteous staff, very clean one of the best hotels I have ever stayed at.

    4
    « Virginia in Housekeeping is Awesome! Thank You for taking care of our belongings! »

    Several of us arrived at this Hotel for storm restoration work through National Grid. While we were out restoring electricity, Nat Grid made a decision to combine and move rooms. Rather than waiting until we arrived back at the hotel, they decided to clear out our existing rooms (6 of them) and our personal belongings, bags, clothes, etc. etc.... Virginia was the housekeeper in charge of this very uncomfortable situation. She divided the rooms and belongings based on the obvious and any misc. belongings were placed in plastic laundry bags and tied up. She took the extra step to place handwritten tags on each of our bags with our room number. She placed 3 rooms on a cart and the carts went into the office. Some of us had some valuable items and others were frazzled that our personal belongings were moved. It's a clear violation of privacy and while it may have been mandated by National Grid, Hotel policy should have handled the situation differently (we had a DO NOT DISTURB on our door). They should have waited until we got back to the hotel and then we could have moved ourselves. The hotel management was WRONG for putting Virginia into the uncomfortable situation of cleaning out rooms that were occupied and going to remain occupied for multiple days. However, this review is not based on hotel Management. I just wanted to give a shout out to Virginia in Housekeeping because of the care and concern in which she packed up our belongings and made sure everything was taken care of. We weren't missing anything... we thought there was a charger missing but it was found in a bag. Thank YOU Virginia for going the extra mile! We can't thank you enough. As far as the Hotel, SHAME ON YOU for putting this wonderful employee of yours into such an awkward position. You should have waited for your occupants to move themselves (it wasn't an emergency). The rest of the staff at the Hotel were fantastic. Thank you Jenn, Mary and the other ladies at the front desk.

    5
    « Business trip made easy! »

    Each conference room was clean, water was cold, and the refreshments were excellent. The chocolate chip cookies were right out of the oven!! My hotel room was extremely clean. Check in and out was quick and easy!

    2
    « Was not what I expected »

    This hotel is very old. While it is quite large, you would think the hotel would be more than what you get. The power was off an entire day I was there, the staff did nothing to inform guests of the issue. The hotel was not in good condition on the inside, especially the 6th floor. It was smelly and musty. Very unsatisfied. You get what you pay for.

    4
    « Business Travel »

    The staff was professional, helpful, and answered any questions I had. My only issue is that the hotel does need some cosmetic updates. The decor was nice, but could have been a bit more modern. Everything was very clean, the king size bed and pillows were really comfortable! You are very close to Rt. 20 where there are many restaurants and shopping, that is a huge plus. I was there for an overnight conference for work. The Food & Beverage staff at my meeting were great; the food was filled, fresh items were brought out to replenish things, and they asked myself & my colleagues if they could get us anything. They were great!

    2
    « Below the usual Best Western standards »

    The hotel is quite old and the rooms are unclean. The machines at the gym are broken. There is nothing special about this hotel but the location is very good (many services near). The staff is nice as long as you have no requests/complaints (e.g. receiving only two towels in a 4 person room everyday). I was disappointed with my stay, being used to the good standards of Best Western. The worst part of my stay was that they refused to give me my credit card bill (which I needed for my employer). I had to contact the Best Western headquarters, and I received the bill a month later.

    3
    « Fly Fishing Show »

    Room was good. don't expect much from checkin service. Don't expect fast delivery of food orders. And don't expect reliable wifi. The bed was perfect for a good night sleep. It is a perfect location if attending anything at the trade center

  • 3
    « Great Staff / Rooms Could be Cleaner »

    I stayed here three nights for business while at a trade show next door. The experience overall....helpfulness of staff with car issue, quality of free breakfast included in my package, overall appearance property was very good. The only complaint is my room was not very clean. You could see accumulated dust in the corners, there was a red piece of candy in the corner of the room by the desk (who knows how long that had been there), and the carpet was beginning to show some wear. Besides the cleanliness issue, everything else about the stay exceeded expectations.

    4
    « travel for conference »

    This is my third stay at this hotel/conference center. Staff is always polite, courteous, and friendly. It is located near many local restaurants however the in hotel restaurant is also a great option.

    4
    « Good hotel »

    It's a good hotel, with spacious rooms. Furniture is a little ageing (chairs, bath tub). Rooms are clean. This time my room was quite cold, but usually I don't have problems. There is a buffet breakfast which is rich, I love their bagel and muffins. The staff is friendly and helpful. Elevators are bed, in particular the middle one is very noisy, it seems it's going to break down each time you take it.

    5
    « Great for hosting functions »

    We recently had our company's holiday function at this hotel. The entire team (Debi, Jeff, Gina & Sandra) did a great job from the upfront proposal process to the decorations and excellent service the team provided. We were all very impressed. I'd definitely recommend this hotel for company functions. The prices are very reasonable as well. Thanks...

    5
    « Top Notch »

    Our company Christmas party was recently held at the Best Western Royal Plaza. Having been in the restaurant and hospitality industry previously for over 30 years I was very impressed from the moment I arrived until I left. Since the party took place two weeks after Christmas I was surprised to see all of the lovely Christmas decorations and even two trees in the room. The staff was friendly, professional, and very accommodating all the way around. Their attention to detail was excellent. From passing hors d'oeuvres, filling our water glasses throughout the evening, pouring our wine, and asking how everything was not to mention always clearing anything necessary from our tables never leaving a dirty glass, dish or utensil. They even made sure to get the heat situated in the room when the room got very cold. All of the food served was delicious, presentation top notch. I will definitely recommend The Best Western Royal Plaza to anyone looking to host an event there.

    5
    « Great stay at Best Western »

    Very clean and quiet hotel. The room was spacious and well designed. The only downside was the heat in the room, it was getting too hot or too cold if the temperature was adjusted. Great service and atmosphere. Definitely would recommend.

    4
    « Another Business Trip to MA »

    Perfect blend of services and a comfortable room, large compound close to town but feels isolated and safe. There is a real feeling from the staff that they want you there and care about your stay and comfort. My business schedule often puts me in the area on short notice and I appreciate the fact that there has always been a room available pretty much on demand without a tremendous amount of planning and booking involved.

    5
    « Stay at Best Western Royal Plaza »

    It was a good stay for some family time around the holidays!!! The stay was well needed for some get together and the service was good and very helpful our questions. The service was very freindly and I would refer best western to other family and freinds.

    5
    « Hockey Weekend-State's Game »

    Our room was very nice & relaxing. The staff was extremely wonderful. Especially Debi Webb along with the bartender Stephanie. We checked in on Thanksgiving Day & it seemed like we had the place to ourselves & they were just fabulous. The front desk staff was wonderful too. I have nothing bad to say about this hotel at all. Wonderful Free HOT breakfast in the morning too which was nice that it was served until 11am so we'd head in after our first game each morning.

    5
    « Christmas party »

    We had our annual Christmas party yesterday and as always, the families had a wonderful time. I would like to single out one particular employee. Her name is April and she could not have been more helpful.(Actually, this is not my first contact with her, she has been here for years and is always ready to help). Whether I needed help finding the control for the lighting in the room, needed extra trash bags or had a child who wanted hot chocolate, April stopped what she was working on-which was always something-the woman never stops moving! and found whatever we needed. Our room became brighter, we had the trash bags we needed and the young lady who was couldn't find any hot chocolate at the coffee station ended up happily sipping cocoa. It's not just that April is helpful, which she certainly is, it's that she is cheerful and friendly and makes you feel welcome. She is a treasure!!

  • 1
    « Stay Away »

    Bad restaurant service and really bad front desk people. There was food/ dirty cups in elevator and a used condom in front entrance. When i complained it was as if the person did not hear me and could careless, just handed me my bill and that was it. No one working here as any pride!

    4
    « Good value for the money »

    Best Western Royal Plaza Hotel in Marlborough MA gives you a lot of value for the money. Hotel staff are very friendly and attentive and respond promptly to any requests. Buffet breakfast includes a wide variety of hot and cold food of good quality and well presented. Restaurant staff are also very friendly and attentive. Rooms are clean and in-room wi-fi is fast. Indoor pool and fitness center are great extras. Have stayed here several times over the years and have never been disappointed. Definitely recommend it for business or leisure travel.

    5
    « Best Western Royal Plaza - Great service! »

    When we visit family near Worcester, we always stay at the Best Western Royal Plaza for a number of reasons. First, it is right on Route 20, easy to reach. Second, it is clean with lovely, well-appointed rooms. Third, the hotel offers a free breakfast buffet with great food and wonderful staff. Finally, it is very affordable. We wouldn't stay anywhere else.

    3
    « Not Bad Just Average »

    The public areas of the Best Western Royal Plaza Hotel are quite attractive but the rooms are a little dinged. The furniture is well worn, but the rooms appear clean. The staff is friendly enough and certainly are trying toward that "10" but they could use a little supervision. When I reported two unauthorized charges to my credit card from the hotel, the response was more apathetic than filled with any sense of importance or urgency. Room service was good and the food was much better than expected. I'd stay here again if I was working at the Trade Center down the hill as I was, but with hopes that professionalism and room decor would have improved.

    5
    « Wonderful stay »

    The service here was unmatched! We will definitely stay here any time we are in this area. The housekeeping staff was so kind and helpful. Great amenities,great staff! Arcade, Pool, workout room, they have it all!

    5
    « Great Stay »

    We had a wonderful stay at this hotel. The staff was amazing. Breakfast was more than sufficient. The bed and room was very comfortable. There was plenty of parking, we were there for work and found we didn't lack for anything. Definitely take advantage of the breakfast and the great staff there. Everyone was very helpful and friendly.

    5
    « Stay »

    What an excellent stay, I live there 3 weeks at a clip. The pit crew in the kitchen led by Ayaan are awesome Crew members Jeff, Patty, Debbie, Sean and Gina treat me like family which is sure a warm feeling when you are away from family Ayaan even hooked me up with a menu breakfast on my departing day and made sure I had a couple of bananas for the ride home!!! I would gladly hire any of them. The front desk staff was also awesome, Navi even helped me getting on line with my computer Everyone was top notch and professional - perfect 10, would recommend this hotel to anyone.

    3
    « Disappointed »

    While the room & lobby are attractive, the false advertising in the "free breakfast" unfortunately left me with a bad taste prior to checking out. "Free breakfast" meant cold food...while the hot food is right next to it. It's a sneaky way to squeeze an additional $5.95 out of guests.

    2
    « Rooms are dirty & need updating »

    Our stay began with the leak over the bed. The carpeting looked as if it hadn't seen a vacuum in years. Rooms are in need of updating. The cleaning staff woke us up on several occasions & proceeded in the room before I had a chance to answer the door!

    5
    « Good Nights Stay »

    Excellent service, very clean knowledgeable staff, very helpful. Would recommend AAA+++ Stayed 2 nights, Room was astetically appealing, the view out the window was very nice. The blankets, bed and sheets were VERY clean, smelled great. My wife came with me for this trip, she is very picky about cleanliness (more than most) she was pleasantly surprised at how clean the room and the bed was.

  • 1
    « Nicer Places Nearby »

    This place reminds me of the Bates Hotel. Sits high atop of crumbly parking lot overlooking more parking lot. Rooms felt damp and musty. I'd never seen carpet so worn or dirty in the elevators....the elevators that worked. Very cultural friendly establishment offering overnight stays to busloads of international travelers. I will say the staff was exceptional.

    4
    « Assumption Weekend Stay »

    Great place to stay,however if you are planning to visit within the few weeks and swimming is on the menu, please call them as the pool is under maintenance. Fitness Center needs an overhaul and quickly; limited free weights.

    3
    « Ayaan was very helpful »

    Arrived in between checkin times. Tried to order lunch from the sportsbar and was helped by Ayaan and her team. They were awesome and very accommodating. The dinning area was very clean and open. We were able to do our work prior to a client meeting. Would recommend the tuna melt sandwhich.

    2
    « Poor Service & Quality »

    Stayed at this hotel for a business function. When booking the person did not share any information as to what was included in the stay or what the value was for staying at this hotel as there were other hotels more accommodating and cost effective in the area. Upon sharing this information with the front desk, they just constantly smiled and insincerely apologized. I will never stay in this hotel again, be sure to ask what value you get for the higher price.

    1
    « Wont reserve never again »

    On my check in the lady was disorganized and although smiling she didn't look professional. Shirt tuck out, messy work area. I had 2 rooms reserved with queen bed and I was given full beds when to management and complaint and she said that was the hotel interpretation for queen. Next day complained with other manager and he upgraded to a king size bed. The room didn't smell clean, had no microwave or mini fridge but had cockroaches. I would not recommend this hotel at all. The only great are was the breakfast area and their customer. They did more and beyond.

    5
    « Excellent staff and hotel »

    The staff at the wonderful breakfast is excellent. Especially Ayaan and Jeff, they go out of their way to be sure we get everything we would like. They have an excellent attitude. Overall, the hotel is an excellent place to stay. I have stayed in many hotels as I've travelled for a living for years and this place is well worth it. Thanks Ayaan, Debby and Jeff, you are the best!!!

    3
    « Clean with a friendly staff »

    Check in was easy and fast. The room was clean and taken well care of every day. Housekeeping left extra coffee as requested. Nice touch. The free breakfast was good and the dining room staff was exceptionally friendly and helpful.

    5
    « Truck driver »

    Excellent, Leadi from the morning breakfast was really nice. Excellent job, very good waitress, deserves a raise. I enjoyed best western, really nice place. thank you for everything Thank you, thank you thank you

    4
    « Excellent Customer Service »

    I've been coming to BWRP for the last few years for NEAC shows The Staff make each stay memorable ! Debi Webb goes above & beyond to ensure that each guest is well taken care of ... Always greets you with a smileby name ! In a sea of faces this is most impressive !! Friendliness ... Hospitality .. & a mean " Mai Thai" Visit Debi at BWRTP! Where everyone's "Family"

    4
    « Surprise Stay »

    HUGE property! Kind of secluded off RT. 20, but close to many places to eat and shop. Solid WiFi throughout the property. Clean. Convention/event facilities. No HBO or Showtime in TV, but just about everything else. Gym on site and sufficient, but equipment a bit dated. Indoor pool, but not filled. Great bar. Great restaurant. Great buffet breakfast included in stay. Acceptable hotel for a stay in Marlborough.

  • 4
    « Recent Best Western Stay »

    The hotel is very nice, although all staff are great, however the restaurant staff for breakfast is the reason we keep staying here. Some rooms are newer then others; and beds are comfortable. Great location near food and shopping.

    1
    « Worst hotel in Marlbourgh »

    The BW Marlbourgh is long overdue for an upgrade its extremely dated, the restaurant and breakfast is below par and having stayed there on a few occasions for business will not be returning. Room is clean but air con is so loud it keeps you awake

    5
    « Proving Themselves For A Long Time »

    I have been a steady guest since I joined ACOSTA in the Fall 2003. I leave the relative peacefulness of Maine and find a piece of it here when I travel. I always recommend this hotel with a smile. I also regularly stay at a B W property in Augusta, ME.

    3
    « Clean but aging »

    Fairly large hotel with a clean and friendly staff. You can tell that the hotel is starting to age. A few of the fitness machines were working. Pool seemed nice. lay out of the parking lot is awkward and seemed far from the front door. ( I noticed since I was still in a boot brace after ankle surgery). Staff was friendly but seemed over whelmed by the slightly busy crowd. Rooms were comfy and clean.

    5
    « wedding night »

    my friend got married here and the staff did a wonderful job with the reception room. everyone was very friendly and the food was great. the bride and groom were so happy with everything the hotel did for them. the night was very special and all of the guests had a great time too.

    2
    « review »

    corridors are dark and walls are thin. bathrooms for function rooms are dirty, locks broken and sinks not working. restaurant doesn't pay attention to how you would like your order. parking lot full of holes and puddles. bed uncomfortable same with pillows.

    5
    « Excellence »

    This is a busy hotel. From the time of arrival until departure, the staff are friendly and professional. I can't say enough about the restaurant staff. They are incredible!! I can only assume it is because of the outstanding service training they have received from the dining room manager. She is terrific.

    5
    « Exceelent stay »

    Very helpful and cheerful staff. Everything we requested, refrigerator and microwave were waiting in our room upon arrival. Breakfast as always is an enjoyable experience. Great omelets. We recommend this hotel highly

    3
    « Nice People, pet-friendly, and a decent night's sleep »

    We stayed there while in town for a trade show. The hotel is not the fanciest place, but the staff is very nice and accommodating, the rooms are clean and the property is overall well-maintained. They are pet-friendly, and the breakfast buffet (which was included in our rate), was well above average. The heat-A/C unit - which like many hotels - is somewhat hard to keep at a decent temperature, is about the only negative. We noticed that the 2 double bed rooms are much bigger than a single queen (at least the one we saw). If it wasn't for the heat issues I'd rate it higher. Still, overall it's pretty good.

    5
    « Best Western Royal Plaza Hotel and Trade Center is out-ranked by none! »

    The New England Traditions Decorative Painting Convention has been held at the Best Western Royal Plaza Hotel and Trade Center for the past 4 years. Every year, the Hotel and Trade Center Staff out does the previous years service. It's more like coming home to family and friends then 'just staying at a hotel'. From checking in and getting set up to the final pick up and pack up, the Hotel staff and crew are helpful, courteous, and all smiles. We look forward to coming back again next year!

  • 4
    « Overall pleased »

    Was pleased with the service and cleanliness of the rooms. We stay here every year for our NET convention and I noticed a definite improvement in the staff. Service is slow in the bar/lounge if ordering food or dessert. The location is convenient the highway and also a Urgent Care facility that I did need to make use of. The buffet they put out for our convention got a lot of praises from everyone.

    5
    « Great place, friendly staff »

    Was here for a conference. Room was clean and updated. Great value for the money. Easy to get to. Right off of Highway 20. Stayed two days. Breakfast was excellent. Lots of fresh fruit. Good choice of other items as well.

    5
    « Hotel and restaurant »

    Rooms clean and well kept staff friendly always say hello and ask if they can help with anything A shout out to April, Sandi Abdulla and Abdullahi who were especially helpful and worked especially hard to make my stay memorable

    5
    « Very helpful staff »

    The front desk staff and Zachary's cafe were very accommodating for some difficult requests. End up with some very important business conversations and didn't have anything booked at the hotel but event though there was an event taking up most the options, they gave us options that met our needs. Thanks to everyone at the front desk and in Zachary's on the afternoon of Oct 15th.

    5
    « Great Experience »

    Hotel and restaurant staff are very accommodating and pleasant. Love this place. Trade center was great as well. A wonderful New England Traditions Decorative Painting Convention holds classes and a trade show every year just before Columbus Day. What fun!

    4
    « Surprised »

    I have never stayed at a Best Western so when an unscheduled business trip came up and I was pressed to find a hotel - I opted for the most convenient based on my business travel schedule. Although the hotel appeared some what run down - the service and pleasant staff made all the difference. I had an amazing meal in the restaurant and was able to work and dine in a pleasant atmosphere.

    5
    « Visiting my Brother »

    The service was impeccable the room was perfect and very clean for our stay. We needed a handicap room for my husband and it was very convenient to the elevator. The food and beverage manager Debbie Webb was very attentive and accommodating I suggest that you reach out to her for any of your needs or concerns and they will be promptly addressed. We received a free buffet breakfast each morning of our three day stay. I will recommend this hotel to all who have reason to be in the area. Linda from PSL< FL

    5
    « Convention stay »

    The staff at this hotel is top notch. This is the fourth year we have stayed at this hotel for a convention and its a pleasure to see the same faces year after year. I know that I will forget many people, but would like to mention specifically...April, Sandra, Sean (sp?), and Stevie, Abdulla and Abdullahi. They couldn't have been any more helpful, what hard working staff! As far as the accommodations? We have no complaints, except for a group of young hockey players and their parents. They themselves were very rude and disruptive, but the hotel staff did not stop until the group quieted down.

    5
    « Awesome place to stay »

    if you're looking for a place to stay this is the place to stop. They have an awesome group of people who go out of their way to help you. Navi, Joanne and Molly went out of their way to make our trip even better. Thanks for all your help... you guys rock !!!! The room and food were great. The Bar and Grill have awesome food and drinks too as well as a great staff, thanks to the 2 young guys bartending :) Full breakfast buffet was great. I would definately recommend this hotel. How can you go wrong with an awesome staff, good prices and great food all in one stop. With the help from these employees we were able to go to Boston during Columbus Day weekend. Thanks so much

    4
    « conference »

    I attended a painting convention and found the facility great. breakfast was served daily at the hours I needed. The conference rooms were easily accessable met our needs. The rooms were adequate, but the beds were full size, I would have preferred queen size.

  • 4
    « Good value and great location! »

    All in all I'm satisfied with the stay here. No complaints. Nice location, many restaurants and shopping across the hotel. Great value. Only one minor inconvenience is that elevators are little slow and especially if you're on sixth floor you'll feel it.

    4
    « Friendly staff. Helpful without an attitude. »

    While the hotel itself can use an upgrade in it's furnishings and appearance, I can't complain about the staff. From front desk to the food servers in the breakfast buffet. Particularly Gina B. She went out of her way to be polite, friendly and accommodating. Would stay again.

    4
    « Staff very outgoing »

    This is a huge hotel but the staff we encountered went out of their way to greet each guest in the restaurant, at the front desk, when walking through the corridors. We were pleased with the rooms, the linens were clean. The price was OK for the area. We were traveling with lots of kids and pets and the staff was still very gracious.

    4
    « awesome breakfast and very friendly staff »

    The rooms were very spacious and everything was very neat and clean. The bar had good food and very good wine. The staff was very friendly and accommodating. The breakfast was particularly good and especially the staff there. The hotel is recommended in any case.

    3
    « Stayed for Needham soccer tournament »

    Decent stay. Rooms were adequate. Needs updating/new carpets/walls. Very large hotel with a lot going on at once. If you're looking for quiet and quaint, this isn't for you. If you are traveling with a group or team, it's fine. Wasn't a fan of food in restaurant/bar. Met our needs. Would stay again if in area.

    1
    « Great place to stay! Going the extra mile! »

    Wonderful service from entire staff. Everyone went the "extra mile" to make our stay great! My husband had injured his shoulders and so many hotel staff were available to help him with his trailer. Everything from checking in thru the entire stay, the staff's effort made our stay an enjoyable one when we were really in a bind. Breakfast was great. Some of the truly helpful members were Molly-front desk, Jeff-Manager, Mary-house keeping, Sean, Jeff, Debbie-breakfast servers; and many more! Even the $10.00 Hamburger was wonderful at the All Star pub. Better than many others in fancier restaurants. It was one of the best we've ever had.

    1
    « Cheap Hotel, expensive price »

    Very expensive hotel for the quality. I had no other choice than to come to this hotel. I was expecting a best western 'standard' hotel, which was not the case. Very disappointing. Don't go there, unless obliged....

    4
    « Erick was a huge help »

    Erick McCallay was a huge help when I lost my phone. He went out of the way to help me out. Seriously huge shout out to him. The hotel is nice. Very convenient to Marlborough. Clean beds, clean sheets. I'd stay here again.

    5
    « Great Customer Service »

    We have stayed at this hotel for a hockey tournament every year over Labor Day weekend. I have always had a pleasant experience there. Their front desk is extremely accommodating, even reserved me the same room as last year (at my request). We needed a late check-out and they said no problem. The dining staff goes out of their way to make you comfortable and get whatever you need. Breakfast is hot, lots of choices, and delicious. I highly recommend this hotel.

    2
    « Truly unfortunate »

    Nice folks who work here. This place is struggling. Cracked bathroom counter. Tired rooms but the real kicker is the formed metal ceiling which features unsealed edges so you can hear everything (and I mean EVERYTHING, that goes on next door to you! When I turned off our lights I could see the next door rooms lights on my ceiling! Nice!

  • 3
    « Clogged Bathtub Drains/Stand in Foot of water »

    Cleaning staff ignores clogged tub drains. I hate standing in one foot of icky water while you shower. Think about it, you have no idea what your standing in, and how many previous guests waste your are standing in. This tells me that the cleaning staff ignores the problem and does not inform the maintenance staff to fix clogged drain.

    5
    « A good comforatble hotel »

    I had a very nice one night stay at the Best Western Royal Plaza Hotel. I was attending a professional conference and found the layout and amenities to be excellent. The room I stayed in was very comfortable and spacious. I would stay here again

 

Getting to the hotel ...

All directions
·From: Logan International Airport Take Route 90 Westbound (partial toll road) to the junction for Route 495 (Exit 11A). Continue RT 495 Northbound for 6. 0 miles to Exit 24B, Route 20. Continue Route 20 Westbound for 1. 3 miles. The Best Western Royal Plaza Hotel and Trade Center entrance is located on the right hand side. ·From: Worcester. Take Route 290 East toward Marlborough/Shrewsbury. Continue on RT 290 for 13. 1 Miles to Exit 26A, Route 495. Continue Route 495 South 1. 7 Miles to Exit 24B, Route 20. Continue Route 20 Westbound for 1. 2 Miles. The Best Western Royal Plaza Hotel and Trade Center entrance is located on the right hand side. ·From: Cape Cod. Take Route 28 North for 0. 4 m...

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