BEST WESTERN Hotel Royal,  Malmö

3.5/5  - based on 169 guest reviews.
Norra Vallgatan 94, 211 22, Malmo, Sweden - See map
+46 40 6642500 +46 40 127712

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> Room 1

1 adult

 

Hotel advantages

  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
TripAdvisor Traveler Rating
based on 169 traveler reviews
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Welcome to the little hotel with personal service located in the heart of Malmo, The BEST WESTERN Hotel Royal. We are within a five minute walk from the railway station, Malmo Casino, shopping, entertainment, sights, restaurants, and parks. The brothers Jakob and Per Kihlstrom along with the staff will do their best to make sure all your needs are met. The reception desk is open 24 hours. Enjoy your stay!

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Room 1

Guest reviews


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based on 169 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
32
Verygood
 
65
Medium
 
49
Poor
 
15
Horrible
 
8
Business Business 42
Couples Couples 64
Family Family 23
Friends getaway Friends getaway 24
Solo travel Solo travel 13
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Hotel Royal,Malmö
  • 2
    « Ridicolous »

    The room was freezing cold. They tried to fix, with no luck. Ended up with an offer of a small heating fan. No 4 star hotel, something fishy with the rating. Colleague was here a few days ago. The zink was clogged and stain on the curtain that was hopefully tooth paste an not anything else. Another guest working for swedish televisiob was locked out of her room yesterday. Took 5 hours for them to fix. Will never stay here again. Owners seem to have no focus on customer satisfaction. Best westen should really re-evaluate if this is really a 4 star hotel or rather a shabby 3 star hotel.

    4
    « good hotel close to central station »

    very good hotel close to central station in malmo. best western standard and good price. Room with all the necessary things, good bed and bathroom. breakfast is ok. close to the city center. nice selection for fast visit.

    4
    « Great location, good breakfast, good value for money »

    We've never been truly disappointed by a Best Western (we were a bit underwhelmed once, but nothing worse) and Hotel Royal didn't disappoint. We paid ca SEK1700 for two nights, and got a nice, clean and spacious room. The location of the hotel is great -- it's within eyesight of the central train station and Lilla Torg is only a few minutes away by foot. It's easy enough to walk to the Malmo Hogskola as well. The breakfast was the usual Scandinavian one (with a few extras), and was good -- plenty of bread, buns, cereals etc.

    3
    « Mediocre country style (not for tall people!) »

    The family room I got was small romantic in a country style with pine furniture painted pink and red furniture... a bit dated if you ask me. And definitely not for anyone taller then 180 cm. Had to walk through the kitchen to get to the room. Had to ask for a key to open a window. Shower small and lacking light even though I asked them to fix it. Naeee, not really top notch.

    4
    « Well located and good hotel for price »

    Walking distance from bus and train station, and close to most restaurants in downtown. Room of uncommon design and nice. Nice breakfast, but crowded dining room. Plus that is no noise disburbance, good windows and calm area. Found price good on internet site.

    5
    « BW Hotel in Malmö »

    I would DEFINITELY come back to this very hotel as it had all the amenities I was after. The cooling system being turned off during our stay (after season??) during warm weather was the only downside to our stay.

    2
    « No attention to cleaning or coziness »

    The complete revenue lacks coziness. At breakfast there's no table cloth nor placemats. Also no fresh flowers or ambiance lamps anywhere. Breakfast buffet is not poor but you won't find fruit yogurts nor fresh squeezed orange juice and there's only one choice of fresh fruit. Rooms are very basic with very small pillows and without air conditioning (a tiny fan was available instead). Although it does have a minibar there are only two bottles of sparkling water available, nothing else. Unbelievably dirty windows (it lacks cleaning everywhere not only in the rooms, the moment you step in you can't miss it), hair on the bathroom floor (see photos of both right after our check in), finger marks everywhere, disturbing shower curtain. Elevator doors won't open when not on ground floor which forces you to take the stairs every time you need to go down so I hope you have no disability. When friendly informed this to the front desk, all I got was a dry "we know about it but there's nothing we can do". I think it wouldn't cost much of their time to get in contact with the elevator company and in case they've already done it, to inform the guests that it's being taken care of. Which forces me to bring up how dry and not client/ service oriented the staff is, not only in this situation. Oh, and there's no parking so you'll have to park on the street when you find a free place and pay attention to the parking meter limits. I guess I can say that it's a budget hotel on a budget. It is though very well located and beds were not so bad plus our room had a nice view.

    3
    « Good location - reasonable budget option »

    As other commentators have mentioned, this hotel consists of two adjacent buildings which has led to one of the strangest layouts I have ever seen. To get to our room, we had to manoeuvre through a real labyrinth of corridors but when we finally got there, we were pleasantly surprised to find a rather big and well-equipped room with a nice bath and full-sized third bed for our son (apparently they call this the family room). The breakfast buffet which was included in our room-rate was also quite good, considering that we paid just about 100 Euro for the three of us. We also tried to free sauna in the basement which was a pleasant experience as well. Add the fact that this place is in walking distance to Malmo's central train station and shopping and restaurant district, the Best Western is a fair choice for budget travellers. However, if you tend to be a interior design fetishist, better go somewhere else.

    5
    « Lovely room »

    We had room 218 and it was a very lovely room. The view was to the riverside. Walking distance to the center of Malmo. Very good breakfast. We enjoyed our time and slept comfortable. Also it was clean and the service was friendly. The only thing was the parking situation. We parked in the back road of the hotel and payed 160 SEK. For 1 night. This was the cheapest option.

    5
    « Loved the hotel »

    Stayed 1 night ..that's all you need for malmo lol Great hotel Breakfast was fab ..bacon strips , herring , bread rolls, scrambled eggs pancakes meatballs I could go on lol plentyful and delicious ? coffee in the little courtyard was lovely Free tea coffee in reception all day ! I sleep and shower in a hotel that's what they are for ..For a short break nothing more !!! Had a canal view Had a great sleep with French doors open lol ..no air con

  • 3
    « Comfortable and nicely located »

    Within walking distance of Malmo's main attraction and pedestrianised areas, it is close to the shops and the restaurants. Rooms are reasonably modern and comfortable and we were lucky to find a parking spot just outside which was free as it was the weekend.

    4
    « Two hotels in one »

    The location of the hotel is perfect. Just a a two minutes walk from the train station as well as Lilla Torg where you can find a handfull of nice restaurants. Right in the heart of Malmö. The hotel itself is divided in one old and one new part. The new part has nice fresh rooms. The old part is in one of Malmös oldest buildings. It has cosy rooms but lack some of the modern utility like AC. I had room 117 which you kind of had to go thru the kitchen to find. In this non smoking room the main thing I really didn't like was that there was a smoking area just outside the window. As it was really hot and no AC I had to sleep with the window open. To wake up by the smell of cigarette smoke hasn't been nice at all since 1989 after a night you've been really lucky. The staff is friendly but somewhat preoccupied.

    5
    « Quirky,comfortable perfection »

    Firstly,this hotel is easy to find and a short walk from the station and old town with lots of lovely bars and restaurants. The staff were really friendly and helpful and the breakfast was exceptional. We stayed in a suite which had new and old features and was absolutely fabulous would definitely recommend booking a suite,and a really reasonable price too. I could not fault this hotel or city at all and would not hesitate to go back or recommend

    2
    « Worst Western. »

    We had room 117. To come there you had to go through the kitchen. The room was not a typical Best Western (see my other reviews of BW). Dark and small. What you expekt in a cheap pension. Hot. As it was bottomfloor, we did want to open the window. Dangerous level between room and toilet. Beds far to soft for our taste. On the good side: Location, near station and center. Breakfast early and good, though some items of inferior quality. I am sure the hotel have much better rooms. Stay away from those around 117. The picture is the bathroom door. PS. A few days later we slept in our best BW ever. Plus Isidore Rennes.

    4
    « Very friendly staff and good stay »

    A nice welcome despite the European Championship in Football that is easily diverting Attention...clean rooms, clear lines, functional, enough space. All combined with a view towards the North some steps away from old town Malmö...

    5
    « Short Break - June »

    3 night stay in a suite (worth the additional cost) in the old part of the hotel, overlooking the court year - which was not noisy. The room had fridge and tea/coffee making facility, which were useful, plus there is a free-flow tea/coffee/water/juice station (and biscuits) in the reception/cafe area. Breakfast was very good and constantly being replenished. Hotel reception staff were always very polite and helpful. Also enjoyed making use of the sauna. The hotel is very well located for the train station, which was a couple of minutes walk away on the same street, and again only a few minutes from the Lilla Torg (square) which has a lot of bars and restaurants, plus the main shopping street. Would definitely recommend and not hesitate to stay again if in Malmo.

    5
    « 3 days in Malmo, Swaden »

    We stayed here for 3 nights and were very happy with everything. We came over from Copenhagen on the train and were able to just walk over from the train station to this hotel pulling our suitcases in less than 10 minutes. The staff were always friendly and helpful and a very nice breakfast is included. You can literally walk out of this motel and get to just about anything. Plenty of shops, restaurants and we took the train for a short day trip to Lund which was very enjoyable. Beautiful gardens!

    3
    « Nice and clean with good location »

    I stayed in a single room for one night. The room was quite small and the bed was a small 90cm wide one. Can't complain about the comfort of the bed though. The was clean and of good standard except there was no air condition. But since my room wasn't facing the street I could open the window at night and there was also no sun heating the room. Breakfast was good even though I missed fresh fruit. There was only some kind of orange salad. Location is only a few minutes from the railway station.

    4
    « Good budget Hotel in ideal location »

    The Hotel is a short stroll from Malmo central station and Malmo centre, it looks a bit shabby on outside but once inside it was fine, friendly and helpful Reception staff. We had a room for three which had 2 beds and a pull out sofa bed, The room was nicely decorated with plenty of room there was a mini fridge, safe and tea/coffee making facilities in room, The room and bathroom were very clean. The Hotel is on a busy street so rooms at front of Hotel are very noisy, but once the windows are closed its ok. There is no air con. in rooms but a fan is supplied. The Breakfast area is compact with a good selection of food available. A big plus is the coffee/fruit juice/water machine which is complimentary and available at all times. There is a nice courtyard with tables and chairs nice to sit and relax in.

    3
    « Reasonable hotel located in a lovely city centre »

    The hotel was ok, the location was perfect, very close to city center. The room was fine. Breakfast was very nice, good choice of food. One of the receptionist was very helpful, the other one could be more supportive, we asked for direction of the parking and we ended up looking for it for over 30 minutes, returned to hotel and got the same quality of explanation.. Other than that all was acceptable.

  • 4
    « Charming »

    Small rooms but cozy, with everything a traveller needs. Great location only 5 min. Walk from train. Lots of restaurants nearby and convention centre. Old town well worth the visit without huge crowds. Fabulous breakfast

    4
    « Lovely hotel in the heart of town »

    This is a lovely hotel very close to the old town of Malmo. Rooms are very nice, bright and clean. Not certain whether all rooms have been renovated though. Ours was quite new. The only drawback was that it was close to the lift and we could hear it almost all day. Breakfast was amazing with all sorts of things, cold and hot choices. Staff were also very professional.

    3
    « Days Inn, Lancaster, Pennsylvania »

    Trouble throughout in getting the electronic room key to work. Bath tap dripped. Cable tv very difficult and confusing to use. Expensive in view of only average facilities. Breakfast bar very poor.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    4
    « Everything you need »

    I booked two nights at this hotel and I was overall very pleased with everything. The location is great - located right in the middle of the old part of Malmö and a 5 minutes walk from the central station. The staff was very friendly and helpful, and the breakfast buffet left nothing to be desired. My room was on the fourth floor and was on the small side, but that's really a luxury problem considering everything else. Thanks for a nice stay :)

    5
    « Pleasantly surprised »

    Stayed here with family for 2 nights recently found hotel to be bright airy and modern. Staff were all happy approachable and very helpful. Location is great 5 minutes walk to main train station close to town centre. We had 2 rooms 1 family and 1 twin which were both larger than expected we found them to be clean tidy and comfortable, nice size bathrooms. Breakfast was nice and hot plenty of options available my son was impressed with the endless supply of pancakes & coffee . There was also option of complimentary hot drinks and biscuits throughout the day & night. We hired out bicycles whilst we stayed and staff were happy for us to carry them through foyer and lock them up in the courtyard outside our rooms which was very helpful. We are already talking about returning to Malmö and will definitely look to book and stay here again.

    4
    « Great location »

    Stayed three nights and it was very good for the money. Only a few minutes to Lilla Torget and a lot of restaurants. Also very close to central station. Rooms quite large and cleaning was good. Sauna to be used for free was a plus. Breakfast ok but nothing special. Would stay there again.

    4
    « Basic in a good way »

    To call a hotel basic would normally be to damn with faint praise but not in this case. Ineeded to stop in malmo for two nights without spending too much and this hotel fit the bill perfctly. The BWR doesn't offer much in added features (if there was a gym or pool I didn't see them, but neither did I miss them) but what it does have is all the basics covered to a high standard. Location is a 5 minute walk from the railway station and about 7-10 minutes from the central square with plenty of places to eat and drink. The hotel does a good continental breakfast but doesn't have a bar or resteraunt. However there are plenty close by. The hotel is nicely decorated to a good standard and clearly well maintained. Everything was very clean including the room.The reception was always manned and the staff very helpful. The room was fairly compact but more than adequate for my requirments. Good bed, good shower and free Wi-Fi. I'd be more than happy to stop the the next time I am in malmo.

    2
    « Not recommended »

    Very basic, not very clean, rather unfriendly staff. Stayed here for one night because my standard hotel in Malmö was fully booked. This hotel is overprized for what it is offering. First Best Western I stayed in that was a disappointment.

    3
    « 3.5/5 »

    OK for a night or two but do not expect luxury. I had a small room with a single bed. Had a fridge, so BYO. A bottle of mineral water was provided which was a nice touch. Fast WiFi and for free. Breakfast was 5/5. Friendly staff. Close to the station and center. No complaints really. You get what you pay for.

    4
    « Central Location, but Basic »

    You can't get away from the fact that this hotel is basic. However, the rooms are ok, breakfast fine and the staff really accommodating. I had to leave very early and they made me a pack up Breakfast to take with me. The best singular thing about this hotel is its location, on the river near the train station and very central to the bustling squares on Malmö. Basic but great!

  • 3
    « Avoid rooms at 1st floor »

    We've booked two nights in this hotel on booking.com, requesting a higher floor/ quite room. Upon arrival we received a 1st floor room, went to leave the luggage and discovered that it was actually a ground floor room, with all the windows facing the inner small terrace where breakfast was served. The entrance to the room was basically trough the kitchen. We asked the receptionist if he could give another room as this one had no privacy and did not seem very safe to leave the luggage in. Surprisingly, there was another room available, second floor, but he did not move us because one of us used the toilet in the initial one. From my point of view, this is a really bad customer experience and the staff could have considered our request in the first place or at least take 10 min to clean the toilet and give us the other room. As expected, the room was very noisy in the morning and we woke up at 7:30 both days because of the kitchen and breakfast activities. People were at our window, in the inner yard, the staff prepared the food. There was no possibility for us to open the windows either. The room itself was spacious, clean (except for the wooden floor that was not varnished, thus was not very clean), with a good bed and a TV. The reception and dinning area resembled more a guest house than a hotel. The breakfast was ok, with basic food: cold cuts, cheese, bread, eggs, meat balls, bacon, biscuits etc. Coffee and tea are free and available in the eating area. The location is very good, 5 min to the train station or to the mail city plaza. A parking garage is available near by (120 SEK for 24h). The bus 999 to Copenhagen is 7 min away.

    4
    « Enjoyed our stay and will return! »

    We we really happy with our stay in the hotel, especially with the value for money. We had a large room with all mod cons. The staff were all very pleasant and it was nice to have a coffee machine in reception that we could use whenever we wanted. Unfortunately we did not use the sauna, but there is one there for the guests. The one downside was that we were in a ground floor room and it meant that when the curtains were open people could see clearly into our room. It was just a small negative and we would definitely stay here again.

    5
    « Good choice for a short visit - value for money »

    The Best Western Hotel Royal is in the middle of Malmö, just a short walk to the Train Station and the market with several Restaurants. The Harbour with the "Turning Torso" is also not far away if you are not afraid of a 30 min walk. The Hotel is overall modern and clean. Staff is friendly and eager to help. Rooms are adequate in size and have a small fridge and safe. There is no parking opportunity offered by the Hotel. You Need to leave your car either in one of the streets or in the park house nearby (200m). The breakfast is a buffet with the usual options - very good. We have been here the third time now (always on a stop on our way to Stockholm). I would recommend it to anybody for a short stay.

    3
    « Well located near Central train station and city centre. »

    The hotel is well located near the Malmo Central rail station, the tourist information office, the bus stop for the shuttle to Malmo airport and the city centre. The hotel is, however, nothing special. Room, service and breakfast all okay and would suit anyone who wants the convenience of being near transport links, but otherwise not a great deal to recommend it.

 

Getting to the hotel ...

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·From: All directions. The BEST WESTERN Hotel Royal is . 3 kilometers west of the central staton.