BEST WESTERN Rembrandt Hotel Tokyo Machida,  Machida

3.5/5  - based on 61 guest reviews.
3-2-9 Haramachida, 194-0013, Machida, Japan - See map
+81 42 724 3111 +81 42 724 3130

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Massage services
    Massage services
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
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TripAdvisor Traveler Rating
based on 63 traveler reviews
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Grand opening on April 28, 2016. This hotel offers accommodations, restaurants, wedding services, party rooms and meeting rooms, located in one of the most convenient areas in Machida, where there are lots of popular tourist attractions, shops, restaurants and cafes. 1 hour to Hakone, 20 minutes to Shin-Yokohama and 35 minutes to Shinjuku. Within an area of 10 minutes walk from the Machida stations, from which you can access many locations.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 63 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
9
Verygood
 
35
Medium
 
13
Poor
 
5
Horrible
 
1
Business Business 33
Couples Couples 8
Family Family 9
Friends getaway Friends getaway 1
Solo travel Solo travel 10
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Rembrandt Hotel Tokyo Machida,Machida
  • 5
    « No room for me but GREAT service! »

    After an Airbnb mishap, and without a phone I schlepped around a fully booked Machida for two hours, carting a suitcase after a long flight in the middle of the night . Not sure if the guys on reception were scared the crazy old lady in front of them would burst into tears when they told me they were fully booked, but they could not have been nicer. Rang a heap of hotels for me till they finally found me a room in Ebina, called me a taxi and I'm just now relaxing into a clean bed after a day it will take a while to forget. Thank you!

    2
    « Good room but insanely hot and uncomfortable »

    I stayed at this hotel twice within the last 2 months. I enjoyed my experience the first time enough to come back again when the other Best Western were sold out but second time was pretty miserable - actually down right hellish. This place just explicitly went on to my crap list. While the staff is very nice and upgraded me to a larger room due to my elite status, the room, actually the entire floor, was insanely hot that it was around 29 degree C according to the thermostat in the room. I tried to adjust the temperature down but hot air keeps coming out. I left the AC unit off and the room stayed around 83-85F. I was literally sweating with just in my shorts - while it was pretty chilly outside. To make the matter worse, the hotel sealed off both windows for safety reason (high floor and not security bar/net outside of the window) so there was no way to open the window to vent or cool down. I called the front desk several times and asked them to fix it but they said they can't because the AC is centralized and they switched to "winter mode" that can only heat but not cool, which is not acceptable explanation. No matter what, there is no need to heat the interior to 29C or 85F. Having to go in and out of the hotel a few times to get some food and other items, I was subjected to dramatic temperature swing between 47F outside and about 85F dry heat inside. Needless to say, I didn't have a good night sleep and woke up with heat exhaustion. Yes!! Heat exhaustion in the middle of winter! I travel frequently and my body is very conditioned to tolerate weather differences and this is the first time I am getting physically sick from the severe discomfort.

    5
    « Spacious and clean room »

    Stayed in Best Western Rembrandt for two night during visit to Tokyo. A bit far from Tokyo center but to have such a nice modern clean room it's worthwhile! The staff is excellent always happy to help with anything you ask for. The location is only 10 minutes walk from Machida station and JR Yokohama very convenient for those who want to visit Yokohama during the day and Tokyo during the night. We would recommend this hotel!

    4
    « Very Accommodating staff »

    This was our third time staying at this hotel (formerly Hotel the Ellcy). Each time, we found the staff to be very friendly and helpful. Yes, the rooms are small, but this is Japan and most places are small compared to those in the U.S. The location is very convenient for shopping, restaurants and the train stations. The public areas are very modern and attractive, and the rooms are clean with all the amenities you would expect, including a small refrigerator which is replenished daily with two bottles of water. Free wi-fi in rooms is also a plus!

    4
    « Gentle people, comfortable hotel and convenient location »

    Me and my husband have stayed at the hotel for a week. We liked the experience very much. The hotel is very well located, nearby the Machida train station, which connects to JR Yokohama and Odakyu Lines. The rooms are "Tokyo standard", small but comfortable. Room service is great, people are very kind and gentle. Although they don't speak well in english, their efforts are visible when trying to communicate. Prices are fair considering the average in the area.

    5
    « 5 night stay Halloween 2015 »

    Before staying here, i had read reviews by others on Trip Advisor. Most had mentioned size of room being small and lack of facilities. During my stay i found to the contrary. My room was more than sufficient for my stay. Double bed with desk, Comfortable sitting chairs with a table, t.v with pay t.v available if required. Fast WiFi or internet via ethernet cable provided in the room. Bathroom with Bath & Shower with all accessories. Room cleaned daily, immaculately. Ample storage for clothes. Humidifier in room, can make you bit dry during the night, however bottled water supplied to contract this. Breakfast at the restaurant was buffet style fresh with a good selection topped up as needed. (motainai) To avoid wastage.Great coffee, even take away cups available, if you want to take an extra one with you. If you want shopping this is the locality for you. Also an abundance of restaurants nearby, access to Mt Takao and hiking trails is only 45mins by train. I walked to the squirrel park and amazing gardens about 5km 1hr, can take a bus from the station opposite the hotel. By walking i managed to visit 4 temples on the way home as well as a great soba shop for a snack. Good way to experience Machida's local hospitality. Staff of the hotel certainly hold, the customer is king philosophy. So helpful and always with a smile. The service rivals Tokyo's top hotels. Anyone wanting to experience a part of Japan that is a little more homely, this is a good place. The staff are only to happy to communicate in English. 5 stars to the staff. Tokyo, Yokohama & Kamakura all accessible from here allbeit bit longer journey. If you celebrate Halloween, Machida loves it. Many establishments make parties. My stay in this part of Japan was enriched by my accommodation choice.

    4
    « Nice boutique hotel »

    Nice hotel. Modern conveniences. Good location for train access. Not very accommodating to foreign travelers. Breakfast was very local. Rooms were spacious. No TV stations in English, though. I would stay here again, but eyes wide open.

    3
    « Good location, decent hotel, no wifi »

    The location is excellent. Couple of blocks from the Machida train station and next to all the shopping and eating places you can think of. The rooms are small, clean and decent - like most business hotels in Japan. The walls, outlets and furnishings look a bit outdated, but not a major issue. Breakfast was great and quite extensive. Staff is helpful and attentive, but, almost nobody knew English (which is not surprising in Japan). They do try their best to answer your questions and help you as much as possible. One night there was a noisy party going on in the adjacent room and the lobby staff couldn't understand my complaint on the phone at all. But, somebody actually came to my room and knocked and then did something about the noisy party. A bit inconvenient, but, could have been more easily handled if I had known Japanese. The biggest disappointment was the lack of wifi - free or paid - anywhere in the hotel. There is wired Internet though and I had to go & buy a wifi router to make sure my US phone worked. Overall, a centrally located hotel and not very expensive either.

 

Getting to the hotel ...

All directions
·From: West. Driving Directions 1:NARITA INTERNATIONAL AIRPORT. By car (via expressway)- From Shin Kukou IC (Interchange) to Yokohama-Machida IC (approx 90min). From Yokohama-Machida IC . Take Route Machida-Kaido eastward for 4Km (Approx 15 min) Turn left at the intersection of SAZUKA. Hotel is at the light side of traffic light CHUO TOSHOKAN MAE. Approx 120min. By route bus Limousine bus: The Narita Airport from/to the Machida Bus Center Approximate time required: 150 min. Fare: JPY 3,600 for an adult/JPY 1,800 for a child *The Machida Bus Center is located under the Odakyu lines Machida station. ·From: West. Driving Directions 2: TOKYO INTERNATIONAL AIRPORT (HANEDA AIRPORT). By car (via ex...

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